WO2015162715A1

WO2015162715A1 - Server device, control method, recording medium, and program

Info

Publication number: WO2015162715A1
Application number: PCT/JP2014/061377
Authority: WO
Inventors: 友章坂詰
Original assignee: 楽天株式会社
Priority date: 2014-04-23
Filing date: 2014-04-23
Publication date: 2015-10-29
Also published as: JP5639320B1; JPWO2015162715A1

Abstract

This server device (100) manages an electronic marketplace in which instructions of a customer who regularly purchases a product from a shop on the basis of a set plan can be used to temporarily cancel the regular purchase or make additional purchases of the product. The server device (100) is provided with a generation unit (101), a presentation unit (102), and a change unit (103). The generation unit (101) generates a plurality of new plans for the regular purchase, on the basis of the stock and dispatch state of the product in the shop, and a product purchase history including purchases of the product on the set plan, temporary cancellations, and additional purchases. The presentation unit (102) presents the plurality of generated new plans to the customer, and allows any of said plans to be newly selected. The change unit (103) changes the plan for the regular purchase, from the previously set plan, to the plan selected by the customer.

Description

Server apparatus, control method, recording medium, and program

The present invention relates to a server device, a control method, a recording medium, and a program, and more particularly to setting a plan for regular purchase in electronic commerce.

Conventionally, an electronic market where goods can be bought and sold on the Internet is known. Information on products sold by multiple shops in the electronic market is registered, and customers who wish to purchase products browse, compare, and examine products from various shops on the electronic market site. Buy. As a product purchase mode, in addition to a mode in which products are purchased on a one-time basis as required by the customer, regular purchases of products are automatically performed by setting the same product to be purchased periodically over a period of time. There is a form of purchase. For example, Patent Document 1 discloses a server that is accessible to a retail store terminal and a client terminal, and accepts an application for a periodic purchase or a change procedure.

JP 2002-117295 A

Subscription settings are set based on customer instructions. However, when regular purchases are actually started, the delivery interval and the number of products may not meet the customer's wishes. In such a case, the customer must change the schedule of the regular purchase by instructing to ship the additional product immediately or canceling the next shipment of the regular purchase. On the other hand, if the schedule for regular purchase is changed for the shop, an unplanned procedure occurs in addition to the procedure for shipping the product scheduled as the regular purchase. Depending on the setting of the regular purchase, both the customer and the shop should be able to omit the necessary procedure for each purchase, but there is a problem that a new effort is caused for both.

The present invention solves the above-described problems, and a server device, a control method, a recording medium, and a program suitable for appropriately setting a schedule for regular purchase so as to reduce labor of shops and customers The purpose is to provide.

The server device according to the first aspect of the present invention provides:
A server device that manages an electronic market that allows temporary cancellation of the regular purchase or additional purchase of the product according to an instruction from a customer who regularly purchases the product from a shop based on a set plan,
Based on the purchase plan of the product, the temporary cancellation, the purchase history of the product including the additional purchase, and the purchase and shipment status of the product in the shop for regular purchase A generation unit that generates a plurality of new plans for
Presenting unit that presents the plurality of generated new plans to the customer and newly selects any one of the plans,
A change unit for changing the plan for the periodic purchase from the already set plan to the plan selected by the customer is provided.

In the server device according to the above aspect,
The generation unit estimates a burden of the shop in each of the new plurality of plans,
The presenting unit presents each of the new plurality of plans together with a privilege determined according to the estimated burden for the plan,
When the plan for the regular purchase is changed by the changing unit, the changing unit further includes a granting unit that grants the privilege determined according to the estimated burden to the customer to the change destination plan. It is characterized by.

In the server device according to the above aspect,
The presenting unit presents the new plurality of plans together with the fact that a privilege is given to the customer when any of the new plurality of plans is selected,
When the plan for regular purchase is changed by the changing unit, the changing unit further includes a granting unit for granting the privilege to the customer.

In the server device according to the above aspect,
The generation unit generates, as one of the new plurality of plans, a plan that has a minimum likelihood of on-hand inventory of the product in the shop estimated based on scheduled purchase and shipping dates by the shop. It is characterized by.

In the server device according to the above aspect,
The generating unit generates a plan for shipping the product on a suitable date for shipping predetermined by the shop as one of the new plurality of plans.

In the server device according to the above aspect,
The generation unit generates, as one of the new plans, a plan estimated to minimize the number of additional purchases or cancellations of the product based on the purchase history.

The control method according to the second aspect of the present invention is:
This is a control method for a server device that manages an electronic market where a temporary purchase of a product can be temporarily canceled or an additional purchase of the product can be made according to an instruction from a customer who regularly purchases the product from a shop based on a set plan. And
Based on the purchase plan of the product, the temporary cancellation, the purchase history of the product including the additional purchase, and the purchase and shipment status of the product in the shop for regular purchase Generation process to generate multiple new plans for
Presenting step of presenting the generated plurality of new plans to the customer and newly selecting one of the plans;
A change step of changing the plan for the periodic purchase from the already set plan to the plan selected by the customer is provided.

A non-transitory computer-readable recording medium according to the third aspect of the present invention is provided.
Computer
A program that functions as a server device that manages an electronic market that allows temporary cancellation of the periodic purchase or additional purchase of the product according to instructions from a customer who regularly purchases the product from the shop based on the set plan. There,
The program causes the computer to
Based on the purchase plan of the product, the temporary cancellation, the purchase history of the product including the additional purchase, and the purchase and shipment status of the product in the shop for regular purchase A generation unit that generates a plurality of new plans for
Presenting unit that presents the plurality of generated new plans to the customer and newly selects any one of the plans,
A program is recorded that causes the plan for the periodic purchase to function as a changing unit that changes the plan already set to the plan selected by the customer.

The program according to the fourth aspect of the present invention is:
Computer
A program that functions as a server device that manages an electronic market that allows temporary cancellation of the periodic purchase or additional purchase of the product according to instructions from a customer who regularly purchases the product from the shop based on the set plan. There,
The program causes the computer to
Based on the purchase plan of the product, the temporary cancellation, the purchase history of the product including the additional purchase, and the purchase and shipment status of the product in the shop for regular purchase A generation unit that generates a plurality of new plans for
Presenting unit that presents the plurality of generated new plans to the customer and newly selects any one of the plans,
The plan for the periodic purchase is made to function as a changing unit that changes the plan already set to the plan selected by the customer.

The recording medium may be a non-transitory recording medium and can be distributed and sold independently of the computer. Here, the non-temporary recording medium refers to a tangible recording medium. Non-temporary recording media are, for example, compact disks, flexible disks, hard disks, magneto-optical disks, digital video disks, magnetic tapes, semiconductor memories, and the like. The transitory recording medium refers to the transmission medium (propagation signal) itself. The temporary recording medium is, for example, an electric signal, an optical signal, an electromagnetic wave, or the like. The temporary storage area is an area for temporarily storing data and programs, and is, for example, a volatile memory such as a RAM (Random Access Memory).

According to the present invention, it is possible to provide a server device, a control method, a recording medium, and a program suitable for appropriately setting a schedule for regular purchase so as to reduce the labor of shops and customers.

It is a figure which shows the relationship between the server apparatus which concerns on embodiment of this invention, a shop terminal, and a customer terminal. It is a figure which shows the example of the communication performed between a server apparatus, a shop terminal, and a customer terminal. It is a figure which shows schematic structure of the typical information processing apparatus with which the server apparatus which concerns on embodiment of this invention is implement | achieved. It is a figure which shows schematic structure of the server apparatus which concerns on Embodiment 1. FIG. It is a figure for demonstrating a plan content page. It is a figure for demonstrating a purchase history table. It is a figure for demonstrating a purchase and dispatch status table. It is a figure for demonstrating a purchase and dispatch status table. It is a figure for demonstrating a plan change page. It is a figure for demonstrating the plan content page after a change. 4 is a flowchart for explaining a control process performed by the server device according to the first embodiment. It is a figure for demonstrating a dispatch condition table. It is a figure for demonstrating a merchandise information table. It is a figure for demonstrating a plan change page. 6 is a flowchart for explaining a control process performed by a server apparatus according to the second embodiment.

Embodiments of the present invention will be described below. The following embodiments are for illustrative purposes and do not limit the scope of the present invention. Therefore, those skilled in the art can employ embodiments in which each or all of these elements are replaced with equivalent ones, and these embodiments are also included in the scope of the present invention.

(1. Overall configuration)
A server apparatus 100 according to an embodiment of the present invention is connected to the Internet 400 as shown in FIG. The Internet 400 includes a server device 100,

shop terminals

201 and 202 to 20m (hereinafter collectively referred to as “shop terminal 200”), and

customer terminals

301 and 302 to 30n (hereinafter collectively referred to as “ Customer terminal 300 ").

The server device 100 is a server device that manages an electronic market in which goods and services are bought and sold on the Internet.

Shop terminal 200 is a terminal used by a shop that sells products in the electronic market.

The customer terminal 300 is a terminal used by a customer who browses and purchases products sold by the shop.

The server device 100 registers information on the product transmitted from the shop terminal 200 and presents information on the registered product in response to a request from the customer terminal 300. In addition, the server apparatus 100 receives an order for a product from the customer terminal 300, transmits information about the order to the shop terminal 200, receives a setting for a periodic purchase plan and a plan change from the customer terminal 300, and the contents of the plan To the shop terminal 200.

FIG. 2 shows an example of communication performed between the server device 100, the shop terminal 200, and the customer terminal 300 when registering / changing a regular purchase plan in the present application.

The customer terminal 300 registers a plan for regularly purchasing products with the server device 100 (1). Here, registration of a regular purchase plan designates the start date (delivery date) of regular purchase, the interval between regular purchases (delivery cycle), the number of products to be purchased regularly, and the like.

When the server device 100 registers the regular purchase plan, the server device 100 notifies the customer terminal 300 of the content of the regular purchase plan for confirmation (2). Further, the server device 100 notifies the contents of the regular purchase to the shop terminal 200 of the shop that sells the product for which the regular purchase is set (3).

The shop terminal 200 registers with the server apparatus 100 the status of purchase and shipment of products subject to regular purchase (4). It should be noted that the purchase and shipping status may be registered before the regular purchase is set by the customer.

The server device 100 confirms the delivery content to the customer terminal 300 when the shipping date of the product approaches (5).

If the shop of the shop terminal 200 does not accept the change of the plan from the customer through the server device 100, the shop ships the product so that it arrives on the set delivery date, and notifies the customer that it has been shipped (6). When a product is purchased from a customer, the server device 100 records a purchase history.

When the shipping date of the product approaches again, the server device 100 confirms the delivery content with the customer terminal 300 (7). Alternatively, the server device 100 presents a change page when renewing a subscription for a regular purchase, and makes an inquiry for allowing the customer to select whether to use the plan as before or change to the proposed plan (7).

The customer terminal 300 requests the server apparatus 100 to change the periodical purchase plan when the customer desires to change the periodical purchase plan (8).

When the server device 100 accepts a change in the plan for the regular purchase from the customer terminal 300, the server apparatus 100 newly adds a plurality of regular purchase plans based on the purchase history of the customer's regular purchase and the purchase / shipment status of the registered shop. The generated new plan is presented to the customer terminal 300 (9).

Customer terminal 300 selects a specific plan from server apparatus 100 and requests a change (10) when there is a plan that matches the desired plan.

The server device 100 changes the plan of the periodic purchase to the content of the selected plan, and confirms the changed plan with the customer terminal 300 (11).

The server apparatus 100 notifies the shop terminal 200 of the changed plan (12).

Further, the server device 100 notifies the customer terminal 300 of the content of the privilege granted to the customer when the plan is changed to one of the presented plans (13).

Similarly, the server device 100 notifies the shop terminal 200 of the content of the privilege granted to the customer (14).

(2. Outline configuration of information processing apparatus)
A typical information processing apparatus 500 in which the server apparatus 100 according to the embodiment of the present invention is realized will be described.

As shown in FIG. 3, the information processing apparatus 500 includes a CPU (Central Processing Unit) 501, a ROM (Read Only Memory) 502, a RAM (Random Access Memory) 503, a NIC (Network Interface Card) 504, an image A processing unit 505, an audio processing unit 506, a DVD-ROM (Digital Versatile Disc Disc ROM) drive 507, an interface 508, an external memory 509, a controller 510, a monitor 511, and a speaker 512 are provided.

The CPU 501 controls the overall operation of the information processing apparatus 500 and is connected to each component to exchange control signals and data.

The ROM 502 stores an IPL (Initial Program Loader) that is executed immediately after the power is turned on, and when this is executed, a predetermined program is read into the RAM 503 and execution of the program by the CPU 501 is started. The ROM 502 stores an operating system program and various data necessary for operation control of the entire information processing apparatus 500.

The RAM 503 is for temporarily storing data and programs, and holds programs and data read from the DVD-ROM and other data necessary for communication.

The NIC 504 is used to connect the information processing apparatus 500 to a computer communication network such as the Internet, and conforms to the 10BASE-T / 100BASE-T standard used when configuring a LAN (Local Area Network). Analog modem for connecting to the Internet using a telephone line, ISDN (Integrated Services Digital Network) modem, ADSL (Asymmetric Digital Subscriber Line) modem, cable modem for connecting to the Internet using a cable television line, etc. These are configured by an interface (not shown) that mediates between these and the CPU 501.

The image processing unit 505 processes the data read from the DVD-ROM or the like by an image arithmetic processor (not shown) provided in the CPU 501 or the image processing unit 505, and then processes the processed data in a frame memory provided in the image processing unit 505. (Not shown). The image information recorded in the frame memory is converted into a video signal at a predetermined synchronization timing and output to the monitor 511. Thereby, various page displays are possible.

The audio processing unit 506 converts audio data read from a DVD-ROM or the like into an analog audio signal, and outputs the analog audio signal from a speaker 512 connected thereto. Further, under the control of the CPU 501, a sound to be generated during the progress of the processing performed by the information processing apparatus 500 is generated, and a sound corresponding to the sound is output from the speaker 512.

For example, a program for realizing the server device 100 according to the embodiment is stored in the DVD-ROM mounted on the DVD-ROM drive 507. Under the control of the CPU 501, the DVD-ROM drive 507 performs a reading process on the DVD-ROM mounted on the DVD-ROM drive 507 to read out necessary programs and data, and these are temporarily stored in the RAM 503 or the like.

The external memory 509, the controller 510, the monitor 511, and the speaker 512 are detachably connected to the interface 508.

The external memory 509 stores data related to the user's personal information in a rewritable manner.

The controller 510 accepts an operation input performed when various settings of the information processing apparatus 500 are performed. The user of the information processing apparatus 500 can record these data in the external memory 509 as appropriate by inputting instructions via the controller 510.

The monitor 511 presents the data output by the image processing unit 505 to the user of the information processing apparatus 500.

The speaker 512 presents the audio data output by the audio processing unit 506 to the user of the information processing apparatus 500.

In addition, the information processing apparatus 500 uses a large-capacity external storage device such as a hard disk to perform the same function as the ROM 502, RAM 503, external memory 509, DVD-ROM mounted on the DVD-ROM drive 507, and the like. You may comprise.

Hereinafter, the server apparatus 100 realized in the information processing apparatus 500 will be described with reference to FIGS. 1 to 15. When the information processing apparatus 500 is turned on, a program that functions as the server apparatus 100 according to the embodiment is executed, and the server apparatus 100 according to the embodiment is realized.

(3. Outline Configuration of Server Device of Embodiment 1)
The server apparatus 100 according to the first embodiment generates and presents a periodical purchase plan that is convenient for both based on the purchase history of the customer and the purchase / shipment status of the shop.

As illustrated in FIG. 4, the server device 100 includes a generation unit 101, a presentation unit 102, a change unit 103, and a grant unit 104.

The server device 100 manages an electronic market in which the regular purchase can be temporarily canceled or the product can be additionally purchased in accordance with an instruction from a customer who regularly purchases the product from the shop based on the set plan. is there.

The server apparatus 100 records the subscription plan registered by the customer in the RAM 503.

FIG. 5 shows an example of a plan content page 610 indicating the content of a plan for regular purchase presented to the customer. In the plan content page 610, “the number of deliveries to date”, “delivery cycle”, “delivery quantity”, and “product unit price” are described as the basic contents of the plan (column 611). In the plan content page 610, “delivery count”, “delivery scheduled date”, “order confirmation date”, and “payment method” are described as future schedules for regular purchases (column 612).

The example of the regular purchase shown in the example of FIG. 5 is a regular purchase plan set for customer A. Three products XXX are delivered on the 7th of every month, and the unit price of the products other than the first time is 950 yen. It is. And the example of FIG. 5 has shown that the delivery of 3 times is complete | finished in the periodical purchase until now.

When the customer wishes to temporarily cancel additional purchases or regular purchases of the presented schedule, the customer clicks a button 613 for changing the delivery contents of a specific time or a button 614 for canceling the delivery of a specific time. .

Based on the purchase history of the product including the purchase based on the set plan of the product, temporary cancellation, additional purchase, and the purchase and shipment status of the product in the shop, Multiple plans are generated.

For example, the RAM 503 of the server apparatus 100 stores a purchase history table 503a in which purchase histories for regular purchases are recorded for each customer. FIG. 6 shows an example of a purchase history table 503a in which the purchase history of a certain customer (referred to as customer A) is recorded.

In the purchase history table 503a, the product ID 503a1 for which the periodic purchase is set, the shop ID 503a2 for selling the product, the date and time 503a3 when the purchase or cancellation is performed, and the product is regularly purchased / added / cancelled. Purchase information 503a4 indicating such information and the number of purchased products 503a5 are registered in association with each other.

For example, the first line of the purchase history table 503a in FIG. 6 shows that customer A changes the product XXX (product ID “XXX”) from shop Y (shop ID “Y”) to January 1, 2014 (order confirmation date). 3 indicates that you have purchased a subscription.

In addition, the RAM 503 of the server apparatus 100 stores a purchase / shipment status table 503b in which purchase and shipment statuses of regularly purchased products are recorded for each shop. FIG. 7 shows an example of a purchase / shipment status table 503b in which the purchase / shipment status of a certain shop (shop Y) is recorded.

In the purchase / shipment status table 503b, the product ID 503b1 of the product sold by the shop, the planned purchase date 503b2, the purchase quantity 503b3, the customer ID 503b4 of the delivery destination of the product, and the shipping schedule The date (scheduled delivery date) 503b5, the shipment quantity 503b6, and the on-hand inventory quantity 503b7 existing after purchase and shipment are registered in association with each other. It is assumed that the estimated shipping date is obtained from the scheduled delivery date set by the customer in consideration of the time required for delivery based on the delivery address.

For example, the first line of the purchase / shipment status table 503b in FIG. 7 is scheduled to purchase 24 products XXX sold by the shop Y on April 1, 2014, and when the purchase is completed, the inventory on hand is 30. It shows that it becomes a piece. Further, the third line of the purchase / shipment status table 503b in FIG. 7 shows that the product XXX sold by the shop Y is transferred to the customer A (customer ID “A”) on April 6, 2014 (the planned delivery date is 2014). (September 7) indicates that three items will be shipped, and the number of on-hand inventory will be 26 when the shipment is completed.

If the generation unit 101 refers to the purchase history table 503a and determines that there is temporary cancellation during the delivery cycle of the regular purchase, the generation unit 101 lengthens the new plan or delivery cycle in which the number of products to be regularly purchased is reduced. Create a new plan. If the generation unit 101 refers to the purchase history table 503a and determines that there is an additional purchase during the delivery cycle of the regular purchase, the generation unit 101 shortens the new plan or delivery cycle in which the number of products to be regularly purchased is increased. Create a new plan.

If there are multiple cancellations or additional purchases in the purchase history, a new plan may be generated as follows. For example, the generation unit 101 compares the number of deliveries delivered in the set delivery cycle with the number obtained by converting the actually purchased quantity in the period of the delivery cycle. When the converted number is smaller than the set delivery number, the generation unit 101 generates a new plan with a reduced number of products to be purchased regularly or a new plan with a longer delivery cycle, and the converted number is If the number is larger than the set number of delivery, a new plan in which the number of products to be regularly purchased is increased or a new plan in which the delivery cycle is shortened may be generated.

For example, in the purchase history table 503a of FIG. 6, since additional purchases are recorded during the delivery cycle (7th of every month) of the regular purchase, the generation unit 101 increases the number of regular purchases (delivery number). A plan (for example, a plan for doubling the number of deliveries) or a plan for shortening the delivery cycle (for example, a plan for changing the delivery cycle from once a month to twice a month, “plan 1”) is generated.

In addition, in the new plan, the number to be increased may be, for example, the sum of the number of additional purchases, or it will be delivered from the number delivered in the previous round and the date of receiving the additional purchase order. It is also possible to estimate a period for consuming one product, obtain the number of products required by the customer within the delivery cycle, and use the obtained number of products as the delivery number of a new plan.

Further, the generation unit 101 refers to the purchase / shipment status table 503b, for example, compares the planned purchase date with the planned shipping date, and after a predetermined number of days (for example, 3 days) from the planned purchase date. For regular purchases with a scheduled shipping date, a plan is generated that has a shipping date within a predetermined number of days from the planned purchase date. For example, if the scheduled shipping date set for customer A is April 6, 2014, it is within 3 days from the scheduled purchase date, and the latest scheduled shipping date is April 4, 2014. Generate a plan.

Further, the generation unit 101 generates, as one of a plurality of new plans, a plan that has a minimum likelihood of on-hand inventory of merchandise in the shop estimated based on scheduled purchase and shipping dates by the shop.

For example, the number of inventory remaining when a currently scheduled shipping item is shipped between the latest scheduled purchase date and the next scheduled purchase date is displayed for customers who are registered for subscription. Generate a plan with an increased number of shipments to distribute. If the on-hand inventory is 30 and the total number of shipments of all customers when shipped as planned is 20, a plan is generated in which the remaining 10 are distributed more as the number of customers with the larger number of shipments. For example, it is assumed that the number of customers currently registered for regular purchase is 1, 3, 2, 10, 4 and the number distributed to each customer is obtained by multiplying by a predetermined value x. For example, the predetermined value is obtained by solving 10 = x + 3x + 2x + 10x + 4x, and the obtained value of x = 0.5 is multiplied by each shipment number. Multiplying the shipment number 3 of the customer A, it is determined to be 1.5, and a value (2) rounded up after the decimal point is added to the shipment number (delivery number: 3). In this way, the number of new plans delivered is obtained. The generation unit 101 generates a plan (plan 2) in which the number of deliveries is five.

In addition, the generation unit 101 generates, as one of a plurality of new plans, a plan for shipping merchandise on a suitable shipping date (preferred shipping date) predetermined by the shop.

The shop registers a suitable shipping date for each product in advance in the server apparatus 100. For example, the RAM 503 of the server apparatus 100 stores a purchase / shipment status table 503c in which the preferred shipping date of goods is recorded for each shop. FIG. 8 shows an example of the purchase / shipping status table 503c of the shop Y.

In the purchase / shipment status table 503c, a product ID 503c1, a planned purchase date 503c2, a purchase quantity 503c3, and a preferred shipment date 503c4 of the product are associated with each other. It is registered.

For example, when the generation unit 101 generates a new plan for the product XXX that the customer A regularly purchases, the purchase / shipment status table 503c of the shop Y in which the periodic purchase of the product XXX is set for the customer A , A new plan (plan 3) is generated with the scheduled shipping date of the product as April 2, 2014 (scheduled delivery date April 3, 2014).

Note that the scheduled delivery date presented to the customer is determined in consideration of the time required for delivery from the preferred shipping date. Or you may make it show a shipment suitable day to a customer.

Also, the generation unit 101 generates, as one of the new plans, a plan that is estimated to minimize the number of additional purchases or cancellations of products based on the purchase history.

For example, the generation unit 101 obtains a period required for the customer to consume one product from the purchase history, and obtains a number required by the customer in one month, and creates a plan as a new shipment quantity. For example, in the example of the purchase history table 503a in FIG. 6, since customer A has purchased 8 products from January 1, 2014 to March 1, 2014, one product is consumed. It takes about one week to do so, and it is estimated that four products are needed in one month. The generation unit 101 generates a new plan (plan 4) in which the number of shipments (delivery number) is four.

In the present embodiment, the CPU 501 functions as the generation unit 101. The same applies to Embodiment 2 described later.

The presenting unit 102 presents a plurality of new generated plans to the customer, and causes any one of the plans to be newly selected.

In addition, the presenting unit 102 presents a new plurality of plans together with the fact that a privilege is given to the customer when any of the new plurality of plans is selected.

FIG. 9 shows an example of a plan change page 620 that presents a plan generated to a customer and requests selection. The plan change page 620 includes a column 621 for selecting a plan in which “planned delivery date”, “delivery quantity”, and “delivery cycle” of “plan” are written. In addition, the plan change page 620 includes a message 622 for notifying the customer that a privilege is granted when the customer selects one of the presented plans and the change is completed. On this plan change page 620, the customer changes the plan or changes the schedule only for a specific delivery.

In the present embodiment, the CPU 501 and the image processing unit 505 cooperate to function as the presentation unit 102. The same applies to Embodiment 2 described later.

The changing unit 103 changes the plan for regular purchase from the already set plan to the plan selected by the customer.

For example, on the plan change page 620, when the customer A selects “Plan 2” and clicks the button 623, the change unit 103 selects the subscription plan for the customer A stored in the RAM 503. Change to “Plan 2”. When the plan is changed by the changing unit 103, as shown in FIG. 10, a plan content page 630 showing the latest plan content changed to the content of plan 2 (the number of deliveries is 5) is presented to the customer. .

In the present embodiment, the CPU 501 functions as the changing unit 103. The same applies to Embodiment 2 described later.

The grant unit 104 grants a privilege to a customer when the plan for regular purchase is changed by the change unit 103.

Privileges are, for example, points that can be used in the electronic market, coupons, discounts on regularly purchased products, and the like. For example, when the customer A clicks the button 623 for confirming the change of the plan change page 620, the assigning unit 104 registers the points given to the customer A in the RAM 503. Thereafter, the customer A can use the points given when shopping in the electronic market.

In this embodiment, the CPU 501 functions as the grant unit 104. The same applies to Embodiment 2 described later.

(4. Operation of server device of embodiment 1)
Next, the operation of the server device 100 of this embodiment will be described. For example, when receiving a plan change instruction from a customer or a purchase / shipping status registration from a shop, the server apparatus 100 starts the control process shown in FIG.

The generation unit 101 generates a new plan for periodic purchase based on the purchase history of the product including purchase according to the set plan, temporary cancellation, additional purchase, and the purchase and shipment status of the product in the shop. Are generated (step S101).

For example, the generation unit 101 refers to the purchase history table 503a in FIG. 6 and generates a plan (plan 1) with a shortened delivery cycle. In addition, the generation unit 101 refers to the purchase / shipment status table 503b of FIG. 7, and the plan with the smallest on-hand inventory of goods in the shop estimated based on the planned purchase and shipping dates by the shop is shown. (Plan 2) is generated, and referring to the purchase / shipment status table 503c of FIG. 8, a plan (Plan 3) for shipping products on a suitable shipping date predetermined by the shop is generated, and the purchase shown in FIG. Based on the history table 503a, a plan (plan 4) is generated that is estimated to minimize the number of additional purchases or cancellations of products.

The presenting unit 102 presents a message to the customer that a plurality of generated new plans and benefits will be granted (step S102).

For example, as shown in FIG. 9, the presentation unit 102 presents the generated plans 1 to 4 and a message 622 to the effect that a privilege is given to the customer A.

The changing unit 103 determines whether a plan selection / change has been accepted (step S103). When the changing unit 103 determines that the plan selection / change has been received (step S103: Yes), the change unit 103 changes the plan for regular purchase (step S104). On the other hand, when the changing unit 103 determines that the plan selection / change is not accepted (step S103: No), it is determined whether or not a specific change in the periodic purchase is accepted (step S106).

For example, when customer A selects “plan 2” on the plan change page 620 and clicks the button 623, the change unit 103 selects the “plan” for which the customer A subscription plan stored in the RAM 503 is selected. Change to 2 ”. On the other hand, when it is determined that the button 623 is not clicked on the plan change page 620, it is determined whether or not the button 624 for changing the specific delivery is clicked.

The granting unit 104 grants a privilege to the customer when the plan for regular purchase is changed by the changing unit 103 (step S105).

For example, when the customer A clicks the button 623 for confirming the change of the plan change page 620, the granting unit 104 registers the points given to the customer A in the RAM 503.

In step S106, when the changing unit 103 determines that a specific number of changes in the regular purchase has been received (step S106: Yes), the setting for the specific time is changed (step S107). On the other hand, in step S106, when the changing unit 103 determines that a change of a specific number of regular purchases has not been received (step S106: No), the control process ends.

For example, when the customer A clicks a button 624 for changing a specific delivery date on the plan change page 620, the changing unit 103 changes only the delivery contents at a specific time without changing the plan for regular purchase. On the other hand, when the button 624 is not clicked and the plan change page 620 is closed, the control process is terminated.

The presentation unit 102 presents the changed content to the customer (step S108).

For example, if the number of deliveries of a regular purchase plan is changed from 3 to 5, the presentation unit 102 displays the plan contents in which the plan with the delivery quantity of 5 regular purchases is written as shown in FIG. Page 630 is presented.

In the above example, the case where the contents of delivery at a specific time are changed has been described. However, the present invention is not limited to this, and the control process of FIG. 11 may be performed when the contract for regular purchase is updated. For example, it may be determined whether or not automatic updating is performed in step S106. If the customer changes to the plan presented at the time of updating, the benefit is obtained, but if the customer automatically updates without changing, the benefit cannot be obtained. Alternatively, even in the case of automatic updating, a privilege may be given although it is less than the privilege given to the presented plan (convenient for the shop).

According to the present embodiment, the customer can make a regular purchase with an appropriate delivery cycle (frequency) and number without checking his / her purchase history. On the other hand, when a plan for minimizing on-hand inventory or a plan to be shipped within a predetermined period from purchase is selected by the customer, the shop can effectively use a space for placing goods such as a warehouse. Also, for shops, there are days that are suitable for shipping work due to busy business conditions and the situation of personnel, but if a plan to ship on a suitable shipping day is selected, the shop may perform efficient work. it can. Further, when a plan that minimizes the acceptance of additional purchases and cancellations of regularly purchased products is selected, the effort for both the customer and the shop can be reduced. Thus, according to the present embodiment, a plan that is convenient for both the customer and the shop can be presented. And since the appropriate plan in consideration of the convenience of the customer and the shop is presented, it is possible to reduce the trouble of the customer and the shop considering and setting the appropriate plan themselves.

(5. Outline Configuration of Server Device of Embodiment 2)
The server device 100 according to the second embodiment estimates the burden of the shop for each plan presented to the customer, and obtains a privilege given to the customer according to the estimated burden.

As illustrated in FIG. 4, the server device 100 includes a generation unit 101, a presentation unit 102, a change unit 103, and a grant unit 104. In the present embodiment, the changing unit 103 has the same function as that of the first embodiment. Hereinafter, the generation unit 101, the presentation unit 102, and the grant unit 104 having different functions will be described.

The generation unit 101 estimates the burden on the shop in each of the new plans.

The shop's burden is estimated from various factors such as the estimated shipping date and the number of items to be shipped. For example, it is assumed that the score is set for each factor and the scores for each factor are integrated, and the more the score, the greater the burden.

For example, if the period from product purchase to shipment is short, the shop can effectively use the space to store the product, so it is estimated that the shorter the period from product purchase to shipment, the less the burden on the shop To do.

For example, the generation unit 101 refers to the purchase / shipment status table 503b in FIG. 7 to obtain the difference between the planned shipment date and the planned purchase date, and sets the difference days as a score indicating the burden. For example, in the case of a difference of 1 day, the score indicating the burden is 1 point.

Also, there are days when the shop has a heavy burden from the viewpoint of busy business, the situation of manpower, work efficiency, and the like. For example, there are various operations other than shipping on Mondays, and there is not enough time for shipping work. On Fridays, shipping must be completed before holidays, so the number of ships may be large. Therefore, when Monday or Friday is the scheduled shipping date, it is estimated that the burden on the shop is large.

Also, depending on the day, the number of personnel assigned to shipping work and the number of orders shipped will vary. If an order is added on a day when the number of personnel is small or an order is already large, it is estimated that the burden on the shop is large.

For example, the shop registers in advance the scheduled shipping date / day of the week, the number of workers performing the shipping operation, the number of orders to be shipped on the scheduled shipping date (number of shipping), and the like. FIG. 12 shows an example of information (shipment status table 503d) registered by the shop.

In the shipping status table 503d of FIG. 12, the scheduled shipping date 503d1, the day 503d2 of the scheduled shipping date, the number of workers 503d3 performing shipping on the scheduled shipping date, and the number of orders 503d4 scheduled to be shipped are associated with each other. It is registered.

For example, when the planned shipping date of the plan is Monday or Friday, the generating unit 101 adds one point. In addition, the generation unit 101 gives a score of 1 when the planned shipment date is the minimum of the number of workers registered for the number of workers or the maximum number of orders registered for the number of orders. to add. Or the production | generation part 101 adds 1 point | piece when the plan dispatch date is a day when the number of orders is divided by the number of workers and becomes more than a predetermined number. The predetermined number may be determined by obtaining the number of orders that one worker goes on a day based on data of other shops in which the server apparatus 100 is registered, or designated by the shop. May be.

In addition, there is a difference in the burden on the shop due to the packing unit of the product to be purchased and the relationship between the cardboard size used for shipping and the product to be packed in the shipping work. For example, if the purchased products are packed in units of 6, if the 6 items can be shipped, the shop can save the trouble of unpacking and packing again. Further, if the number of shipments is the maximum number that can be accommodated in the cardboard size used for shipment, the use of the packaging material can be suppressed, and the burden of the packaging material cost is reduced for the shop.

The shop registers in advance the packaging unit of the product at the time of purchase, the number of products that can be accommodated in the cardboard to be used, and the like in the server device 100, and the generation unit 101 estimates the burden using this registration information. An example of information registered by the shop is shown in FIG.

The product information table 503e in FIG. 13 includes a product ID 503e1, a packing unit 503e2 in which products are packed when purchased, and the number of products that can be packed in a large cardboard among the cardboards used by the shop (size Large 503e3), the number of products that can be packed in a corrugated cardboard in size (503e4 in size), and the number of products that can be packed in a small corrugated cardboard (small in size 503e5) are registered in association with each other.

For example, when the number of shipments included in the plan generated for the periodic purchase of the product XXX is 6 or 12, it is not necessary to open from the purchased state, so the generation unit 101 obtains 0 points. When the number of ships is 3, since opening work is necessary from the stocked state, the score is obtained as 1 point. In addition, when the number of shipments is 5, opening work is necessary from the stocked state, and when packing products into corrugated cardboard in size, packing materials must be used more than the maximum number of 6 The score is 2 points.

It should be noted that the scoring method for scoring is not limited to this, and any scoring method may be used as long as the score is so high that the burden on the shop is considered large. In addition, with respect to the scoring, the score may be raised in the case of a predetermined condition in response to feedback from the shop.

The generation unit 101 adds up the scores obtained for each factor as described above for the new plan. For example, assume that the generation unit 101 generates plans 1 to 4 shown in FIG. Assume that the generation unit 101 refers to the purchase / shipment status information of the shop stored in the RAM 503, the shipping status table 503d, and the product information table 503e, and scores each plan according to the above-described criteria. In the following, the scheduled purchase date is April 1, 2014.

For Plan 1, the shipping date is April 3, 2014 (delivery date April 4, 2014) is two days after the planned purchase date April 1, 2014. Since it is the same as 6 packing units, it is 0 points, and the total score indicating the burden is 2 points. Plan 2 is 3 days after the planned purchase date on April 4, 2014 (scheduled delivery date April 7, 2014), so 3 points will be added and the number of delivered items will be unpacked from the purchased state. Since there is a burden of packing material costs when packing in cardboard used for shipping, two points are added. Furthermore, since the scheduled shipping date 4th, 2014 is a day with many shipments on Friday, 1 point is added. From the above, Plan 2 is calculated as 6 points. For Plan 3, the scheduled shipping date April 1, 2014 (scheduled delivery date April 2, 2014) is the same as the planned purchase date, so it is 0 points. Therefore, one point is added. The number of deliveries is the same as 6 packing units, so it is 0 points. From the above, the score of Plan 3 is obtained as 1 point. For Plan 4, the shipping date is April 4, 2014 (scheduled delivery date April 6, 2014) is three days after the planned purchase date, so 3 points will be added. Because it is necessary to solve, 1 point is added. Furthermore, since the scheduled shipping date 4th, 2014 is a day with many shipments on Friday, 1 point is added. From the above, Plan 4 is required to be 5 points.

The presenting unit 102 presents each of a plurality of new plans together with a privilege determined according to a burden estimated for the plan.

For example, the presentation unit 102 obtains the content of the privilege given after the change of the plan so that the lower the score obtained by the generation unit 101 is, the higher the points and the higher the discount rate are. For example, the shop designates the upper limit of points to be granted, divides the points by the score obtained for each plan, and the obtained value is set as a point given when the plan is changed. For example, if the upper limit of points is 500 points, plan 1 is 250 points, plan 2 is 83 points (decimal points are cut off), plan 3 is 500 points, and plan 4 is 100 points.

Then, as shown in FIG. 14, the presentation unit 102 presents the generated new plans 1 to 4 and a message 625 indicating a privilege (point) obtained in association with the plans 1 to 4 to the customer. .

When the plan for regular purchase is changed by the changing unit 103, the granting unit 104 grants the customer a privilege determined according to the estimated burden for the plan to be changed.

For example, if the customer A selects the plan 4 and clicks the button 623, the granting unit 104 grants 100 points to the customer A.

(6. Operation of server device of embodiment 2)
Next, the operation of the server device 100 of this embodiment will be described. For example, when receiving a plan change instruction from a customer or a purchase / shipping status registration from a shop, the server apparatus 100 starts the control process shown in FIG. The processes in steps S201, S205, S206, and S208 to S210 in the flowchart in FIG. 15 are the same as the processes in steps S101, S103, S104, and S106 to S108 in the flowchart in FIG. Therefore, these processes are omitted.

The generation unit 101 estimates the burden on the shop in each of the generated new plans (step S202).

For example, for the generated plans 1 to 4 in FIG. 14, the generation unit 101 obtains points indicating the burden as 2 points, 6 points, 1 point, and 5 points, respectively.

<The presentation part 102 calculates | requires a privilege according to the estimated burden with respect to a new some plan (step S203).

For example, the presentation unit 102 divides the upper limit of 500 points by the score of each plan, and uses it as a point given when the plan is changed.

The presenting unit 102 presents the plan generated by the generating unit 101 and the obtained privilege to the customer (step S204).

For example, as shown in FIG. 14, the presentation unit 102 presents the plans 1 to 4 generated by the generation unit 101 and the points (message 625) given when the plan is changed to the plans 1 to 4 to the customer A. .

When the plan for regular purchase is changed by the changing unit 103, the granting unit 104 grants a privilege determined according to the burden estimated for the plan to be changed to the customer (step S207).

According to the present embodiment, the burden on the shop is estimated for the plan to be changed, and a privilege is given according to the burden, so the customer is guided to change the plan so that the burden on the shop is reduced. can do.

DESCRIPTION OF SYMBOLS 100 Server apparatus 101 Generation | occurrence | production part 102 Presentation part 103 Change part 104

Assignment part

200, 201, 202-

20m Shop terminal

300, 301, 302-30n Customer terminal 400 Internet 500 Information processing apparatus 501 CPU
502 ROM
503 RAM
504 NIC
505 Image processing unit 506 Audio processing unit 507 DVD-ROM drive 508 Interface 509 External memory 510 Controller 511 Monitor 512

Speaker

610, 630

Plan content page

620, 640

Plan change page

611, 612, 621

Column

613, 614, 623, 624

button

622, 625 messages

Claims

A server device that manages an electronic market that allows temporary cancellation of the regular purchase or additional purchase of the product according to an instruction from a customer who regularly purchases the product from a shop based on a set plan,
Based on the purchase plan of the product, the temporary cancellation, the purchase history of the product including the additional purchase, and the purchase and shipment status of the product in the shop for regular purchase A generation unit that generates a plurality of new plans for
Presenting unit that presents the plurality of generated new plans to the customer and newly selects any one of the plans,
A server device comprising: a changing unit that changes the plan for the periodic purchase from the already set plan to the plan selected by the customer.
The server device according to claim 1,
The generation unit estimates a burden of the shop in each of the new plurality of plans,
The presenting unit presents each of the new plurality of plans together with a privilege determined according to the estimated burden for the plan,
When the plan for the regular purchase is changed by the changing unit, the changing unit further includes a granting unit that grants the privilege determined according to the estimated burden to the customer to the change destination plan. A server device.
The server device according to claim 1,
The presenting unit presents the new plurality of plans together with the fact that a privilege is given to the customer when any of the new plurality of plans is selected,
The server device, further comprising: a granting unit that grants the privilege to the customer when the plan for the regular purchase is changed by the changing unit.
The server device according to claim 1,
The generation unit generates, as one of the new plurality of plans, a plan that has a minimum likelihood of on-hand inventory of the product in the shop estimated based on scheduled purchase and shipping dates by the shop. A server device characterized by:
The server device according to claim 1,
The generation unit generates a plan for shipping the product on a suitable date for shipping predetermined by the shop as one of the plurality of new plans.
The server device according to claim 1,
The generation unit generates, as one of the new plans, a plan estimated to minimize the number of additional purchases or cancellations of the product based on the purchase history. .
This is a control method for a server device that manages an electronic market where a temporary purchase of a product can be temporarily canceled or an additional purchase of the product can be made according to an instruction from a customer who regularly purchases the product from a shop based on a set plan. And
Based on the purchase plan of the product, the temporary cancellation, the purchase history of the product including the additional purchase, and the purchase and shipment status of the product in the shop for regular purchase Generation process to generate multiple new plans for
Presenting step of presenting the generated plurality of new plans to the customer and newly selecting one of the plans;
A control method comprising: a changing step of changing the plan for the periodic purchase from the already set plan to a plan selected by the customer.
Computer
A program that functions as a server device that manages an electronic market that allows temporary cancellation of the periodic purchase or additional purchase of the product according to instructions from a customer who regularly purchases the product from the shop based on the set plan. There,
The program causes the computer to
Based on the purchase plan of the product, the temporary cancellation, the purchase history of the product including the additional purchase, and the purchase and shipment status of the product in the shop for regular purchase A generation unit that generates a plurality of new plans for
Presenting unit that presents the plurality of generated new plans to the customer and newly selects any one of the plans,
A non-transitory computer readable recording program that causes the plan for periodic purchase to function as a changing unit that changes the plan already set to the plan selected by the customer recoding media.
Computer
A program that functions as a server device that manages an electronic market that allows temporary cancellation of the periodic purchase or additional purchase of the product according to instructions from a customer who regularly purchases the product from the shop based on the set plan. There,
The program causes the computer to
Based on the purchase plan of the product, the temporary cancellation, the purchase history of the product including the additional purchase, and the purchase and shipment status of the product in the shop for regular purchase A generation unit that generates a plurality of new plans for
Presenting unit that presents the plurality of generated new plans to the customer and newly selects any one of the plans,
A program that causes the plan for periodic purchase to function as a changing unit that changes the already set plan to a plan selected by the customer.