WO2013181921A1

WO2013181921A1 - Polite call rejection service system and call rejection method

Info

Publication number: WO2013181921A1
Application number: PCT/CN2013/000502
Authority: WO
Inventors: 马闽雄
Original assignee: 北京雅商天下信息咨询有限公司
Priority date: 2012-06-08
Filing date: 2013-05-03
Publication date: 2013-12-12

Abstract

The present invention relates to a polite call rejection service system, and more particularly to a polite call rejection service system used in a mobile phone network, which comprises a mobile switching center/service switching point MSC/SSP, a polite call rejection platform, a calling mobile phone, and a called mobile phone. When rejecting to answer a call from a calling mobile phone user, a called mobile phone user selects a corresponding call rejection reason, the system switches the call to the polite call rejection platform, and the polite call rejection platform, play a corresponding call rejection reason or send a corresponding short message prompt to the calling mobile phone user according to the selection of the called mobile phone user, so that the calling user learns in time the reason of call rejection of the called user and the use of mobile phone becomes more human friendly.

Description

Courtesy Hanging » Department «Hanging method Technical field

The utility model relates to a courtesy hang-up business system, in particular to a courtesy hang-up business system for use in a mobile mobile phone network.

Background technique

The development of communication, as well as the convenience of communication at any time, also introduces a little trouble. The two people talk, the called party is always "passive", especially the popularity of personal mobile communication, the location and time of the call is no longer just the office and working hours, the called party is often in meetings, meetings, driving, etc. Before entering this scene, many people will forget to set the mobile phone to mute or okay. If they are afraid of losing the important phone, they will not be dumb. It is impolite to hang up directly, and this connection will not affect the atmosphere and Feeling, the most fearful situation is that this is a polite call, but it can't stop, the impact is even greater, especially when driving a car, the tragedy often happens at that moment.

The reason for this dilemma is that the answering mode is too single, picking up, not picking up, and hanging up three options. The communication industry has been trying to solve this situation, and also introduced some solutions:

A. SMS rejection: This feature is already available on Motorola, Samsung and other smartphones. When the called user hangs up, a text message selection interface will appear:

Being in a meeting, contacting you later

Driving, please contact you later. . . . . .

The rejection of the SMS is explained afterwards, but the moment the caller hangs up, the slightest unpleasantness in the heart is generated. After seeing the SMS, it is understandable. The problem is that there are too many useful and useless text messages, and no one will go to the text messages in time, so that the effect of explaining the text messages will be greatly reduced. Therefore, the shortcomings of SMS rejection are made up afterwards, and it is impossible to inform in time, and the main replacement page of the fixed-line telephone cannot be serviced (Article 26) call.

B. Smart Answer (USSD menu selection, IVR system voice notification):

When the called user hangs up the phone, the mobile intelligent network will capture this action, and then send a U S S D menu selection interface to the called user's mobile phone terminal, and switch the calling party's voice channel to the IVR language broadcast system. At this point, the called user should switch to the input interface, enter the number corresponding to the reason for the hook, and then press the send button, because the button is pressed several times (the degree of proficiency is different, the length of time is different), plus the time established by the USSD data channel, The time when the platform receives the user's choice must be more than 20 seconds, so the IVR system can only broadcast in general: "The other party is not convenient to answer your call", can not report the specific reasons, can only be selected according to the received user The caller is reissued to explain the text message. Another disadvantage is that the implementation of this business system is very complicated and requires multiple adjustments and coordination of operators.

Summary of the invention

In view of the above problems, the object of the present invention is to provide a courtesy hang-up service system, which uses an already widely covered data network (GPRS, 3G) to install an intelligent shutdown module on a user's smart phone, and instantly selects the user. Send it to the IVR system and play the corresponding explanation to the calling user in time.

The purpose of the utility model is achieved as follows: A courtesy on-hook service system, comprising a mobile switching center or service switching point MSC/SSP, a courtesy hang-up platform connected with a mobile switching center or a service switching point MSC/SSP and exchanging data. The feature is: a wireless connection between the calling mobile phone and the mobile switching center or the service switching point MSC/SSP, a wireless connection between the mobile switching center or the service switching point MSC/SSP and the called mobile phone, and the calling mobile phone moves by The switching center or service switching point MSC/SSP initiates a wireless call to the called mobile phone; the called mobile phone has an on-hook module in addition to the existing smart phone function, and the on-hook module is politely connected through the mobile switching center or the service switching point MSC/SSP. The platform is hanged up and information is transmitted, and the control information of the called mobile phone received by the courtesy hang-up platform is transmitted to the calling mobile phone through the wireless connection between the courtesy hang-up platform and the calling mobile phone. The on-hook module is a module for providing a called mobile phone user with an on-hook interface and displaying a common hanging reason to the called mobile phone user, and a module for causing the called mobile phone user to select a corresponding reason for hanging up, and the called mobile phone user selects the on-hook module. After the reason for hanging up, the system will transfer the call to the courtesy hang-up platform. The courtesy hang-up platform transmits the corresponding hang-up reason or sends the corresponding reason to the calling mobile phone user through the wireless connection according to the choice of the called mobile phone user. SMS control information.

The utility model uses the data network (GPRS, 3G) which has been widely covered by the operator, and sets the utility model on the user's smart phone, and instantly sends the user's selection to the IVR system, and promptly plays the corresponding explanation to the calling user. The called user's user interface is very beautiful and friendly. In the answering interface, four icon mode hang-up options are added, meeting, driving, rest, strange phone and one more choice. After touching more options, 11 new icons pop up. Choices and one more choice, so repeatedly, you can design hundreds of choices to meet the special needs of different user groups in different industries, and users can set the order of options according to their actual needs, such as those who do not drive, you can The driving on one interface is replaced by the choices that are commonly used by the user. The options that are frequently used by the user can be automatically forwarded to the front row, so that the user can do it in one step, and most of the time, the user only needs to touch the touch operation to complete the operation. Choosing to the second interface can cover most situations, and such a simple operation will definitely bring a real Answer "revolution." At the meeting, the practicality of driving choices is not much introduced. Here, we focus on "unfamiliar phone calls", which solves a particularly difficult problem that plagues society. Everyone will have such an experience. There are often harassing calls for selling products and real estate agents. Sometimes there will be more than five or six times a day, which will affect normal life. If you hang it directly, you will worry about people who have something wrong. For example, the delivery, the property, the old friend who has not been in contact for many years, etc., with the smart answer of the utility model, select the "unfamiliar phone" option, the calling user will hear "Your phone is unfamiliar, if anything, please Send a text message to introduce the meaning, "Politely hang up, people who really find something to you will understand and send text messages to you, so you can filter out a large part of the harassing phone, very good to restore your normal life! Courtesy hang-up can also be done more perfect, as mentioned above, Many people go to the meeting. Before driving, they don't remember to mute the phone. We can help him like this: When he rejects the first call, an option pops up, whether it is still in a meeting or a car after a while. After that, another call comes in, the phone ring tone will not ring again, and the other party knows that you are in a meeting and driving, which is very helpful to the environment and driving safety of the meeting!

Therefore, the courtesy hang-up system of the present invention is a novel mobile value-added service, which can provide customers with more personalized and intelligent services. When the called party is busy or inconvenient to answer the call, according to the selected user's choice. The courtesy hang-up system notifies the calling user with personalized voice or SMS, telling them why they can't answer the call temporarily. The service can improve the user experience and service quality, and help improve the service image of the mobile operator. It has simple operation and individuality. Strong and intelligent, it is beneficial to improve the service quality of mobile operators.

DRAWINGS

1 is a network structure of a mobile courtesy hang-up business system to which the present invention is applied.

2 is an on-hook module used in the smart phone of the present invention.

detailed description

1 shows the network structure of the mobile courtesy hang-up service system disclosed in the present invention, including a courtesy hang-up platform 101, a calling mobile phone 102, a called mobile phone 103, and a mobile switching center/service switching point (MSC/SSP) 104.

The called mobile phone 103 In addition to the existing smart phone functions, an on-hook module is also installed. When the call comes in, the on-hook module is started. At this time, the mobile phone screen displays the on-hook interface 200. As shown in FIG. 2, the on-hook interface 200 includes a meeting option box 201, a driving selection box 202, and a rest option box 203. The strange phone option box 204, and the "More" option box 205.

The "Unfamiliar Phone" option box 204 solves a particularly troublesome problem that plagues society. Everyone will have such an experience. There are often harassing calls for selling products and real estate agents. Sometimes There will be more than five or six in a day, which will affect normal life. If you hang it directly, you will worry about people who have something wrong, such as delivery, property, old friends who have not been in contact for many years, and so on. If you select the "Unfamiliar Phone" option, you will be sent to the calling user "I am not familiar with your call. If you have any questions, please send a text message to introduce you." If someone really finds something, you will understand and send a text message to you, so you can filter out a big one. Partially harassing calls. Open the "More" option 205, which will pop up a secondary window with 11 new icon options and a "More" option (not shown). Repeatedly, hundreds of choices can be designed to suit different industries. The special needs of the user group, and the user can design the order of the options according to their actual needs. For example, those who do not drive can change the driving on the first interface into their own commonly used choices, and can also select the user's actual use frequency. Items automatically go to the front row.

Many users go to a meeting. Before driving, they don't remember to mute the phone. Therefore, when the user rejects the first call, the courtesy hook-up module can pop up an option for the user to choose whether to hold the meeting or drive at a later time. , automatically adjust the phone mode to mute, and reject the call for the first time the user chooses, until the user modifies the mode. Therefore, after the call comes in again, the ring tone will not ring again, and the other party knows that the user is in a meeting and driving.

Returning to Figure 1, the calling handset 102 calls the called handset 103 via the MSC/SSP 104. If the called user is inconvenient to answer, the call is rejected and the corresponding reason is selected in the on-hook interface 200. At this time, the system transfers the calling call to the courtesy hangs platform 101, and the courtesy hangs platform 101 plays the corresponding reason according to the selected content of the called user. The prompt tone or use the SMS to notify the calling mobile phone user.

Claims

1. A courtesy hang-up service system, including a mobile switching center or service switching point MSC/SSP (104), a courtesy hang-up platform (101) connected to a mobile switching center or a service switching point MSC/SSP (104) for data exchange (101) It is characterized by: a wireless connection between the calling mobile phone (102) and the mobile switching center or service switching point MSC/SSP (104), mobile switching center or service switching point MSC/SSP

(104) A wireless connection is made between the called mobile phone (103) and the calling mobile phone (102) initiates a wireless call to the called mobile phone (103) through the mobile switching center or the service switching point MSC/SSP (104);

(103) In addition to the existing smart phone function, there is an on-hook module that connects to the courtesy on-hook platform (101) via the mobile switching center or service switching point MSC/SSP (104) and transmits information, politely on-hook platform ( 101) The control information of the called mobile phone (103) received by the courtesy on-hook platform (101) is transmitted to the calling mobile phone (102) through a wireless connection with the calling mobile phone (102).

2. The courtesy hang-up service system according to claim 1, wherein: the hang-up module is a way for the called mobile phone user to provide an on-hook interface and display the commonly used hang-up reason to the called mobile phone user, Call the mobile phone user to select the corresponding reason for the hang-up reason. After the called mobile phone user selects the reason for hanging up in the on-hook module, the system will transfer the call to the courtesy hang-up platform. The courtesy hang-up platform is based on the choice of the called mobile phone user and the calling mobile phone. The wireless connection and the control information of the corresponding mobile phone user or the corresponding SMS reminder are transmitted to the calling mobile phone user.

3. The courtesy hooking service system according to claim 1, wherein: said called mobile phone (103) screen display has an on-hook interface (200), and the on-hook interface includes a meeting option box (201), a driving selection box The grid (202), the break option box (203), the strange phone option box (204), and the "More" option box (205).