WO2013137180A1

WO2013137180A1 - Booking management system and booking management method

Info

Publication number: WO2013137180A1
Application number: PCT/JP2013/056606
Authority: WO
Inventors: 知野見　聡; 昌樹久野
Original assignee: 日産自動車株式会社
Priority date: 2012-03-12
Filing date: 2013-03-11
Publication date: 2013-09-19

Abstract

A booking management system for a plurality of users to jointly use a vehicle, whereby: an estimated return time to the return position for the vehicle is calculated on the basis of the current position of the vehicle; a return delay, whereby the vehicle will return to the return position later than a scheduled usage completion time set beforehand, is detected (S1, S2), if the estimated return time exceeds the scheduled usage completion time; and, if a return delay is detected, an enquiry (S9, S13) is made to a contact address corresponding to a subsequent usage booking that will use the vehicle after the scheduled usage completion time, about whether or not the subsequent usage booking can be changed; and the subsequent usage booking is changed (S11), if the subsequent usage booking can be changed (S10), in response to the question.

Description

Reservation management system and reservation management method

The present invention relates to a reservation management system and reservation management method for managing vehicle use reservations.

Conventionally, as a vehicle collection device for rental cars such as rental cars, the one described in Patent Document 1 below is known. This Patent Document 1 describes that a required time from the current position of a vehicle to a return place is calculated, and a return guidance notification is made based on the calculated required time and a return time to the return place.

JP 2005-308460 A

However, the vehicle collection device described in Patent Document 1 provides a return guidance notification to the driver who is currently using the vehicle. Therefore, there is no mechanism for notifying the subsequent user of the rental vehicle of the delay of the rental vehicle. If the rental vehicle cannot be returned by the scheduled return time, costly measures such as the inability of the next user to use the delay of the return and the preparation of a substitute vehicle are required.

Therefore, the present invention has been proposed in view of the above situation, and a reservation management system capable of suppressing problems and costs to the next user even in a situation where the vehicle is not returned by the scheduled return time. The purpose is to provide a reservation management method.

The present invention calculates an expected return time to the return position of the vehicle, and detects a return delay when the expected return time exceeds a preset scheduled use end time. When a return delay is detected, an inquiry is made to the contact person corresponding to the subsequent use reservation using the vehicle after the scheduled use end time whether the subsequent use reservation can be changed. If the subsequent use reservation can be changed in response to the question, the subsequent use reservation is changed.

FIG. 1 is a block diagram of a reservation management system shown as an embodiment of the present invention. FIG. 2 is a flowchart showing the operation of the reservation management system shown as the embodiment of the present invention. FIG. 3 is a diagram showing an example of a lending schedule in the reservation management system shown as the embodiment of the present invention. FIG. 4 is a diagram showing an example of a lending schedule in the reservation management system shown as the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.

The reservation management system shown as an embodiment of the present invention is configured as shown in FIG. 1, for example. This reservation management system performs management for a plurality of users to use a vehicle jointly. The reservation management system includes an in-vehicle device 1 mounted on each vehicle used jointly, a plurality of user terminals 2 operated by a user using the vehicle, and a reservation server 3 that manages the reservation of the vehicle. Including.

In this embodiment, the vehicle in this reservation management system is an electric vehicle (EV). This electric vehicle needs to secure a charging time for charging before traveling. In addition, the destination of the electric vehicle is set when the user makes a reservation for use. This electric vehicle is connected to a port provided in a predetermined parking area. This port is a charging stand for an electric vehicle. The electric vehicle is removed from the port when rented, and connected to the port (return position) when returned.

The user terminal 2 is a personal computer, a mobile terminal, a mobile phone or the like. The user terminal 2 connects to the reservation server 3 via a network NW such as the Internet. When connecting to the reservation server 3, the user terminal 2 displays a reservation screen on a display (not shown) according to the control of the reservation server 3. The user terminal 2 receives various types of information in accordance with user operations. The user terminal 2 receives a user ID, a desired vehicle type, a scheduled use start date / time (scheduled use start time), and a scheduled use end date / time (scheduled use end time). The user terminal 2 transmits to the reservation server 3 reservation information including a user ID, a desired vehicle type, a scheduled use start date and time, and a scheduled use end date and time, together with a request for using an electric vehicle.

In addition, as will be described later, when the return to the reserved electric vehicle port is delayed, the user terminal 2 transmits the question information from the reservation server 3. This question information is information for inquiring whether the subsequent use reservation can be changed. That is, it is information for inquiring whether or not the subsequent use reservation requested by the subsequent user who uses the electric vehicle can be changed after the scheduled use end time requested by the preceding user. The change in reservation includes a change in the electric vehicle itself, a change in the desired vehicle type, or a change in the scheduled use start date and time. The user terminal 2 presents question information to the user. The user terminal 2 receives a user operation on the question information. The user terminal 2 transmits response information indicating whether or not the reservation information of the subsequent use reservation can be changed to the reservation server 3 in accordance with the operation of the user.

The reservation server 3 manages use reservations by a plurality of users for a plurality of electric vehicles. The reservation server 3 includes a storage device, a CPU, a communication I / F, and the like. The reservation server 3 includes a reservation database 3a inside. The reservation server 3 transmits from the user terminal 2 reservation information including a user ID, a desired vehicle type, a scheduled use start date and time, and a scheduled use end date and time, together with a request for using an electric vehicle. The reservation server 3 determines whether or not there is an electric vehicle that meets the use conditions of the desired vehicle type, the scheduled use start date and time, and the scheduled use end date and time related to the use request. The reservation server 3 stores the reservation information in the reservation database 3a when there is an electric vehicle that matches the use conditions. Thereby, the reservation server 3 registers the use reservation. Thereby, a lending schedule including a plurality of use reservations arranged in time series for each electric vehicle is constructed in the reservation database 3a.

The reservation server 3 calculates the expected return time to the return position (port) of the electric vehicle based on the current position of the electric vehicle (return time calculation means). The reservation server 3 detects a return delay in which the electric vehicle returns to the return position with a delay from the scheduled use end time when the expected return time has passed a preset scheduled use end time (delay detection means) ). If the reservation server 3 detects a return delay, it makes an inquiry to the contact corresponding to the user of the subsequent use reservation whether the subsequent use reservation can be changed (question means). This inquiry is made by transmitting question information from the reservation server 3 to the user terminal 2. The reservation server 3 receives response information from the user terminal 2 in response to the inquiry. The reservation server 3 changes the subsequent use reservation in response to the inquiry when the subsequent use reservation can be changed (schedule changing means). The reservation server 3 changes the electric vehicle itself, the desired vehicle type, or the scheduled use start date and time.

The in-vehicle device 1 includes an IC card reader 11, a GPS receiver 12, a communication device 13, a navigation device 14, a map database 15, a display device 16, and an operation unit 17. The in-vehicle device 1 is connected to a key device (not shown) that switches between starting and stopping of the electric vehicle.

The IC card reader 11 reads information stored in the IC card 10. The IC card reader 11 holds the IC card 10 owned by the user before starting to use the electric vehicle. The IC card reader 11 reads the user ID from the IC card 10.

The GPS receiver 12 receives a GPS signal and acquires current position information and current time information of the electric vehicle.

The communication device 13 communicates with the reservation server 3 via the network NW.

The navigation device 14 calculates a recommended route based on the current position information, the destination information, and the map data stored in the map database 15. In addition, the navigation device 14 performs guidance using images and sounds so that the electric vehicle travels along the calculated recommended route.

The map database 15 stores map data.

The display device 16 displays a map, a recommended route, and the like. In addition, the display device 16 can also display that the subsequent use reservation has been changed due to its own return delay or that the lending schedule has been changed.

The operation unit 17 includes a touch panel built in the display device 16, various buttons, and the like. The operation unit 17 receives various operations performed by a user of the electric vehicle.

Such an in-vehicle device 1 transmits reservation information from the reservation server 3 via the network NW. This reservation information includes a user ID, a scheduled use start date and time, and a scheduled use end date and time. The user of the electric vehicle places the IC card 10 on the IC card reader 11 after the scheduled use start date and time. The IC card reader 11 reads the user ID stored in the IC card 10 and controls the key device to open the key when the user ID matches the user ID included in the reservation information.

In addition, the vehicle-mounted device 1 detects that the electric vehicle is connected (returned) to the port (return position) by the scheduled use end date and time. After the use of the electric vehicle is finished, the IC card 10 is put on the IC card reader 11. The in-vehicle device 1 recognizes that the electric vehicle has been returned to the port from the current position information, transmits information including that the electric vehicle has been returned, and notifies the reservation server 3 of the end of use.

In such a reservation management system, the operation when the electric vehicle is not returned by the scheduled use end date and time will be described with reference to the flowchart of FIG.

First, in step S1, the reservation server 3 determines whether or not it can be returned by determining whether or not the electric vehicle can return to the port until the scheduled use end date and time. At this time, the reservation server 3 periodically acquires the current position information from the in-vehicle device 1. The reservation server 3 calculates a travel route from the acquired current position information to the port where the electric vehicle should return. The reservation server 3 divides the calculated travel route distance by the preset average travel speed. Thereby, the reservation server 3 calculates the required return time for the electric vehicle to be returned to the port. The reservation server 3 calculates the required return time each time the current position information is acquired from the in-vehicle device 1. The reservation server 3 determines that the electric vehicle cannot be returned to the port when the time until the scheduled use end date and time registered in advance becomes equal to the required return time.

In the next step S2, the reservation server 3 determines whether or not the determination result in step S1 is that the electric vehicle can be returned by the scheduled use end date and time. If it is determined that the electric vehicle can be returned by the scheduled use end date and time, the process returns to step S1. On the other hand, if it is determined that the electric vehicle cannot be returned by the scheduled use end date and time, the process proceeds to step S3.

In step S3, the reservation server 3 determines whether there is another electric vehicle that can be dispatched to the next reservation registered for the electric vehicle that cannot be returned by the scheduled use end date and time in step S2. That is, it is determined whether there is an electric vehicle that can be dispatched for subsequent use reservation. At this time, the reservation server 3 searches for an electric vehicle that is not used between the scheduled use start date and time of the subsequent use reservation and the scheduled use end date and time. The reservation server 3 determines that there is an electric vehicle that can be dispatched for subsequent use reservation when the electric vehicle can be searched. If there is another electric vehicle that can be dispatched to the subsequent use reservation, the reservation server 3 dispatches the other electric vehicle to the subsequent use reservation and ends the process. On the other hand, if there is no other electric vehicle that can be dispatched in the subsequent use reservation, the process proceeds to step S6.

Note that the reservation server 3 may delay the return of the electric vehicle to the in-vehicle device 1 of the electric vehicle that cannot be returned to the scheduled use end date and time when another electric vehicle is allocated for the subsequent use reservation. Information to be notified may be transmitted. Thereby, the vehicle equipment 1 can notify the user that the return of the electric vehicle may be delayed from the scheduled use end date and time.

In step S6, the reservation server 3 determines whether or not the electric vehicle is traveling toward the return position. Thereby, the reservation server 3 determines whether or not the electric vehicle is on its way home. At this time, when the port (return position) is set as the destination of the navigation device 14 in the in-vehicle device 1, the reservation server 3 may determine that the electric vehicle is on the way home.

In the next step S7, the reservation server 3 advances the process to step S8 if it is determined by the determination in step S6 that the electric vehicle is on its way home, and otherwise advances to step S13.

In step S8, the reservation server 3 estimates how much the return is delayed. At this time, the reservation server 3 calculates the expected return time based on the distance from the current position of the electric vehicle to the port and the average traveling speed. The reservation server 3 calculates the difference between the calculated expected return time and the scheduled use end date and time to estimate how much the return of the electric vehicle is delayed.

In the next step S9, the reservation server 3 transmits to the user of the subsequent use reservation after the scheduled use end date and time of the electric vehicle whose return is delayed, inquiry information asking whether the subsequent use reservation can be changed. At this time, it is desirable that the reservation server 3 transmits the question information by using an e-mail, SNS, or the like that can make an inquiry to the contact information of the subsequent use reservation. The contact address corresponding to the subsequent use reservation can be acquired by registering, for example, a contact address (email address or the like) corresponding to the user ID in the reservation database 3a.

The reservation server 3 preferably inquires a contact corresponding to a plurality of subsequent use reservations when there are a plurality of subsequent use reservations after the scheduled use end date and time of the electric vehicle in which the return delay has occurred. For example, a plurality of electric vehicles are managed by the reservation server 3, and it is determined whether or not there are a plurality of users who use one or a plurality of electric vehicles after the scheduled use end date and time of the delayed electric vehicle. When there are a plurality of users who use the electric vehicle after the scheduled use end date and time, it is desirable that the reservation server 3 inquires the contact information of the plurality of users.

Furthermore, it is desirable that the reservation server 3 includes display information that prompts a determination as to whether or not the subsequent use reservation can be changed in the question information for inquiring whether or not the subsequent use reservation can be changed. This display information includes, for example, an answer column in which “OK” and “NG” can be selected so that the next user can easily reply to the question information. The display information preferably includes a time shifted from the scheduled use end date and time of the delayed electric vehicle by the delay time of the electric vehicle estimated in step S8. Thereby, the vehicle equipment 1 will return the information which permits the change of a subsequent use reservation to the reservation server 3, if the operation which selects "OK" by the operation part 17 is received. On the other hand, when receiving an operation for selecting “NG” by the operation unit 17, the in-vehicle device 1 returns information for refusing to change the subsequent use reservation to the reservation server 3.

In the next step S10, after the reservation server 3 transmits the inquiry to the contact corresponding to the subsequent use reservation in step S9, the reservation server 3 determines whether or not there is a reply to allow the change of the subsequent use reservation in response to the inquiry. judge. The reservation server 3 determines that the delay of the currently used electric vehicle is permitted when there is a reply that the change of the subsequent use reservation is permitted. If the delay of the electric vehicle is permitted, the process proceeds to step S11. On the other hand, if there is no reply that permits the change of the subsequent use reservation even after a predetermined time after the inquiry in step S9, or if there is a reply that does not allow the change of the subsequent use reservation, the electric vehicle If the delay is not permitted, the process proceeds to step S15.

In step S11, the reservation server 3 changes the lending schedule and notifies the contact corresponding to the subsequent use reservation of the change of the lending schedule. As a result, the next user is notified of the lending schedule. At this time, the reservation server 3 changes the scheduled use end date and time of the preceding use reservation to a time shifted from the scheduled use end date and time by the delay time of the electric vehicle estimated in step S8. Further, the reservation server 3 may notify the contact address corresponding to the next user of the time after the change of the scheduled use end date and time of the preceding use reservation.

In the next step S12, the reservation server 3 notifies the contact address corresponding to the current user of the delayed electric vehicle that the change of the lending schedule has been completed. In addition, it is desirable that the reservation server 3 notifies the current contact information of the user of the new lending end time after changing the lending schedule. The new lending end time may be a time shifted from the scheduled use end date / time by the delay time of the electric vehicle estimated in step S8.

In step S13, the reservation server 3 transmits information for inquiring how long the return of the electric vehicle to the port is delayed to a contact corresponding to the current user. This information may be information displayed on the display device 16 of the in-vehicle device 1, for example. Thus, the current user of the electric vehicle can input how long the return of the electric vehicle to the port is delayed by the operation unit 17.

In the next step S14, the reservation server 3 determines whether or not the in-vehicle device 1 of the electric vehicle on which the current user has boarded returns a response indicating how long the return of the electric vehicle to the port is delayed. judge. The reservation server 3 advances the process to step S9 when there is a reply of the delay time from the in-vehicle device 1, and advances the process to step S15 when there is no reply of the delay time.

In step S15, the reservation server 3 executes a process at the time of return delay of the electric vehicle. At this time, the reservation server 3 arranges rental of other electric vehicles (rental car) for subsequent use reservation of the electric vehicle. For this purpose, for example, the reservation server 3 transmits an e-mail requesting lending of another electric vehicle to a server for lending other electric vehicles at the scheduled use start time in the subsequent use reservation.

In the next step S12, the reservation server 3 transmits to the contact corresponding to the current user of the delayed electric vehicle a notification including that it may be delayed. In addition, it is desirable that the reservation server 3 notifies the current contact information of the user of the new lending end time after changing the lending schedule.

In such a reservation management system, the reservation server 3 holds a lending schedule including a plurality of use reservations, for example, as shown in FIG. This rental schedule includes, for each electric vehicle, the vehicle number (No. 1 to 5) of the electric vehicle, the number of users whose use reservation is confirmed, and the operating time of the electric vehicle. In the example of FIG. 3, the vehicle numbers of the electric vehicles are Nos. 1-5. The number of users whose use reservation has been confirmed is shown in parentheses for each vehicle number. For example, the number of users with a vehicle number of 1 is 12. The operating time of the electric vehicle is shown next to the number of users. Each electric vehicle includes a charging time indicated by a white frame and an actual operation time after the charging time.

The rental schedule in FIG. 3 includes the number of users who have been reserved for use at the bottom of the rental schedule but cannot be assigned an electric vehicle due to return delay, and the time. The use reservations that cannot be assigned are the

use reservation numbers

34, 22, 17,. It is assumed that a return delay is detected in an arbitrary electric vehicle (steps S1 to S3), and other electric vehicles cannot be allocated to the

reservation numbers

34, 22, and 17 (step S4). In this case, the reservation server 3 inquires of the user terminal 2 of the user related to the

use reservation numbers

33, 42, 43, 44, and 35 whether the subsequent use reservation can be changed (steps S9, 13). . The reservation server 3 receives a reply indicating that the subsequent use reservation can be changed from the user terminal 2 of the user related to the

reservation numbers

33, 42, and 43.

Thereby, as shown in FIG. 4, the reservation server 3 assigns the use reservation number 33 to the vehicle number 5. Further, the reservation server 3 assigns the use reservation number: 42 to the vehicle number: 3. Furthermore, the reservation server 3 assigns the use reservation number: 43 to the vehicle number: 2. As a result, the reservation server 3 assigns the use reservation number: 34 to the vehicle number: 2, assigns the use reservation number: 22 to the vehicle number: 1, and assigns the use reservation number: 17 to the vehicle number: 5.

As described above, according to the reservation management system, when the expected return time is calculated and the return delay is detected, the contact corresponding to the subsequent use reservation is inquired whether the subsequent use reservation can be changed. . The reservation management system can change the electric vehicle of the subsequent use reservation when the subsequent use reservation can be changed as a result of the inquiry. In addition, although the reservation management system showed the example which changes electric vehicle itself, you may change other than this. For example, the reservation management system may change the desired vehicle type for subsequent use reservation to change from an electric vehicle to a gasoline vehicle or the like. Furthermore, the reservation management system may change the scheduled use start date and time of the subsequent use reservation.

Therefore, according to this reservation management system, when a return delay occurs and the subsequent use reservation cannot be dispatched, the user of the subsequent use reservation is inquired about the change of the use reservation, so that a costly rental car is arranged. It is possible to suppress such problems and costs. As described above, the reservation management system can appropriately cope with a situation where the electric vehicle is not returned by the scheduled return time. Further, according to this reservation management system, if there is a response that allows a subsequent use reservation user to change the subsequent use reservation, the use time of the delayed electric vehicle can be extended. Thereby, the reservation management system can improve the operation rate of the electric vehicle.

Further, according to this reservation management system, the reservation server 3 (question means) inquires a contact address corresponding to a plurality of subsequent use reservations among subsequent use reservations. Delay can be tolerated. Therefore, according to this reservation management system, it is possible to further suppress problems such as arranging costly rental cars. Moreover, according to this reservation management system, the operation rate of the electric vehicle can be further improved.

Further, according to the reservation management system, the reservation server 3 (question means) transmits display information for prompting the user to make a determination as to whether or not the subsequent use reservation can be changed, to the contact information of the subsequent use reservation user. Thereby, the reservation management system can increase the probability of obtaining a response to the inquiry from the reservation server 3 to the user terminal 2, and can further suppress problems such as arranging costly rental cars. Moreover, according to this reservation management system, the operation rate of the electric vehicle can be further improved.

Furthermore, according to this reservation management system, the reservation server 3 (schedule changing means) has completed the change of the subsequent use reservation for the electric vehicle whose return is delayed in response to the completion of the change of the subsequent use reservation. This is notified and presented to the user. Thereby, according to this reservation management system, it can be shown to the user of the electric vehicle that is delayed with respect to the scheduled use end date and time that the delay is allowed. Therefore, according to this reservation management system, it is possible to give a sense of security to the delay from the scheduled use end date and time, and it is possible to improve the operating rate of the electric vehicle.

The above embodiment is an example of the present invention. For this reason, the present invention is not limited to the above-described embodiment, and various modifications can be made depending on the design and the like as long as the technical idea according to the present invention is not deviated from this embodiment. Of course, it is possible to change.

That is, the processing shown in FIG. 2 is mainly executed by the reservation server 3, but may be executed by the in-vehicle device 1. In this case, when it is determined that a return delay occurs in the electric vehicle on which the vehicle-mounted device 1 is mounted, the vehicle-mounted device 1 confirms the allocation of another electric vehicle. For this reason, the in-vehicle device 1 needs to exchange information as to whether or not the other in-vehicle device 1 is being used. Further, the in-vehicle device 1 receives an inquiry response to the other in-vehicle device 1 to change the subsequent use reservation. Further, the in-vehicle device 1 inquired about the change of the subsequent use reservation accepts whether or not the subsequent use reservation can be changed by the operation of the user, and changes the lending schedule when the change of the subsequent use reservation is permitted. To other vehicle-mounted device 1.

The entire contents of Japanese Patent Application No. 2012-054596 (filing date: March 12, 2012) are incorporated herein by reference.

According to the present invention, when a return delay occurs, a change in the subsequent use reservation is inquired, so it is possible to appropriately cope with a situation where the vehicle is not returned by the scheduled return time.

DESCRIPTION OF SYMBOLS 1 Onboard equipment 2 User terminal 3 Reservation server 3a Reservation database 16 Display apparatus 17 Operation part

Claims

A reservation management system for sharing a vehicle with a plurality of users,
Return time calculation means for calculating an expected return time to the return position of the vehicle based on the current position of the vehicle;
A delay for detecting a return delay in which the vehicle returns to the return position with a delay from the scheduled use end time when the expected return time calculated by the return time calculation means exceeds a preset scheduled use end time. Detection means;
Question means for inquiring whether the subsequent use reservation can be changed to a contact corresponding to the subsequent use reservation using the vehicle after the scheduled use end time when the delay detection means detects the return delay; ,
A reservation management system comprising: a schedule change unit that changes the subsequent use reservation when the subsequent use reservation can be changed in response to the question by the question unit.
The reservation management system according to claim 1, wherein the inquiry means inquires a contact address corresponding to a plurality of subsequent use reservations among the subsequent use reservations.
3. The reservation management system according to claim 1, wherein the inquiry means transmits display information for prompting the contact to determine whether or not the subsequent use reservation can be changed.
In response to completion of the change of the subsequent use reservation, the schedule changing means notifies the vehicle that the return is delayed that the change of the subsequent use reservation is completed and presents it to the user. The reservation management system according to any one of claims 1 to 3.
A reservation management method for a vehicle to be shared by multiple users,
When the expected return time to the return position of the vehicle is calculated based on the current position of the vehicle, and the calculated expected return time exceeds a preset scheduled use end time, the scheduled use end time Detect the return delay when the vehicle returns to the return position with a delay from
When the return delay is detected, an inquiry is made as to whether or not the subsequent use reservation can be changed to the contact corresponding to the subsequent use reservation using the vehicle after the scheduled use end time,
When the subsequent use reservation can be changed in response to the question, the subsequent use reservation is changed.