MXPA96006604A - Network communication system with global event information and lineatron allocation - Google Patents

Abstract

The present invention relates to a network communication system, which provides improved trunk allocation to facilitate an increased proportion of call termination between a plurality of services to the network client, the system is characterized in that it comprises: a switching network having a plurality of trunk lines to accommodate network traffic, the plurality of trunk lines connect the transactions between the devices of the originating terminal having originating addresses and the destination terminal devices having destination addresses, and that share a common region, each transaction is associated with one of the plurality of customer services, of the network, a trunk allocation database connected to the switching network, and that has memory to store data representative of a history of transactions between the devices of the originating terminal and the devices of the destination terminal, said history is representative of the network traffic carried by the switching network, the switching network uses history data stored in the memory, to assign the plurality of trunk lines to accommodate the transactions for the plurality of customer services, of the network, according to said history, a database of global calendar of events, connected to the switching network, and that has memory to store data parameters representative of events that occur on calendar dates particular, and associated with the common region, the data parameters include the event allocation data for use by the switching network, to assign the plurality of trunk lines to accommodate transactions for the plurality of services of the network, in a occurrence of each of said events, and the means to transfer, from the database of the global calendar of events to the switching network. Ion, the stored data parameters, representative of an event associated with the common region on the particular calendar date associated with the event, to dynamically reconfigure the trunk assignment from the assignment, according to the history in the database of trunk assignment to an assignment made in accordance with the event assignment data, stored in the database of the global calendar of events, to accommodate anticipated changes in network traffic, through the network of switching due to the occurrence of the event on a particular calendar date

Description

NETWORK COMMUNICATION SYSTEM WITH GLOBAL EVENT CALENDAR INFORMATION AND ALLOCATION OF THE TRONCAL LINE BACKGROUND OF THE INVENTION I. Field of the Invention This invention pertains to a network communication system that provides efficient trunk allocation based on the needs of the client. More particularly, the invention relates to a network communication system having international trunk assignment to a particular country, based on the national and religious holidays of that country, for the improved rate of call termination. More particularly, the invention is directed to a network communication system that has international, efficient trunk assignment, based on the needs of the client while providing users with information regarding the parties and / or events observed in the countries. marked.

REF: 23634 II. Description of Related Art The present communication systems have a finite bandwidth or number of trunk lines through which the calls can be connected, with each trunk line representing a voice or connection circuit. The finite bandwidth is usually divided among a plurality of applications or services such as, for example, the so-called 1-900 lines, business lines, private customer lines, etc. The volume of calls for these applications or services varies not only during the days of the week, for example as between weekdays and weekends, but also during the hours of each day. For example, during an average work week, the volume of calls from the telephone lines of the private client will be higher from Monday to Friday during non-business hours and on weekends. On the other hand, the volume of calls from commercial telephone lines will be higher during traditional business hours and will decrease at other times, such as weekends and nights.

Existing long distance or international communication systems explain the change or displacement in the user's traffic, by assigning available trunk lines according to a scheme that is based on the day of the week and the time of day . Such an allocation scheme is typically stored in a database, collected over a time duration which predetermines the current date, for example the date when the particular international call is made. For example, and with respect to private client uses and commercial uses, the database will store all traffic information for a period of two weeks, and will use this information to reconfigure existing trunk lines. In this way, if 510 trunk lines are available in total and, based on the previous two-week history, 500 trunk lines are required from Monday to Friday between the hours of 2 p. . and 6 pm, to accommodate calls from business, for example commercial calls, the database will transport this information to a signaling network or international switching station, which will assign the existing trunk lines, so that the 500 trunk lines are designated for the use of business, while the remaining 10 trunk lines will be available for the use of a private client, for example calls from private telephone lines. At 6 pm, however, the database will notify, for example, the switching station of an additional reconfiguration based on the previous history stored in the database, to decrease the number of commercial trunk lines and provide lines additional trunks for the use of private clients. A drawback associated with existing communication systems, which reconfigure and reassign trunk lines between types of use, based on the history of prior use, is that the history of previous use does not take into account or in consideration irregularities or deviations in the demand of users, resulting from holidays or events that may occur on or during the weekdays. The occurrence of a holiday in a particular country during the work week results in a reduced volume of commercial calls to and from that particular country, because at least most of the businesses in that country are, in all probability , closed. At the same time, there may be an increase in the volume of calls from private clients to the particular country, since customers choose to call foreign relatives on the specific holiday. The final result of a lack of reallocation between commercial trunk lines and private customer trunk lines, in the case of a holiday occurring on a weekday, is that the commercial trunk lines remain unused while the numerous private calls they will not be connected due to the unavailability of sufficient circuits to satisfy the demand of private clients. Another drawback of existing communication systems is that there is no mechanism or technique used or available to alert and inform commercial and private customers of the existence of a particular holiday in a specific country, which is being marked. Such information is useful in many cases, for example, if a user from the United States is calling a business in France on the day of a French national holiday, the user can not find out that the business is closed until, for example, a recorded message is played, for example, until after the call is connected and the long distance charge is assessed against the user's account, yes, on the other hand, the user is aware of the holiday or holiday before If the line is connected, the user can terminate the connection and call at a later date. In addition, circumstances may arise where a user may receive or wish information regarding the holiday or holiday of a particular country, before the date of that party so that, for example, congratulations and good wishes may be provided on the date appropriate during a subsequent telephone call.

BRIEF DESCRIPTION OF THE INVENTION Accordingly, it may be desirable for a communications network system to provide improved trunk allocation among various network services, to accommodate deviations in network traffic to a particular region, which exist when a party or observed event occurs. in the particular region. It may also be desirable to have a network system that provides users with information pertaining to global events that affect a particular region that a user has called.

The present invention is directed to a method and apparatus for providing, in a communications network, improved trunk allocation to accommodate changes or deviations in user traffic between the various services of the network, which occur or result when a network occurs. party or particular event that affects a region or a country. The apparatus of the invention is a communication network system having enhanced trunk allocation, to facilitate an increased rate of call termination between a plurality of services from the network to the client. The system includes a switching network having a plurality of trunk lines to accommodate network traffic. Trunk lines connect transactions between the devices of the originating terminal, which have source address and destination terminal devices, which have destination addresses that share a particular region. Each transaction is associated with one of the customer services of the network. A transaction database is provided, which is connected to the switching network, and which includes a memory for storing the representative data of a transaction history between the devices of the originating terminal and the devices of the exchange terminal. destination. The switching network uses the stored history, which is a representation of the network traffic carried by the switching network, to assign the plurality of trunk lines to accommodate the transactions, for the plurality of customer services, of the network. A global calendar of events database is provided, connected to the switching network, and has memory to store data parameters representative of the events that occur on the particular calendar dates and associated with the common region. Means are also provided for accessing the database of the global calendar of events, and transferring the representative data of the calendar to the switching network when a particular calendar date occurs, corresponding to an event associated with the common region, for reconfigure the trunk assignment to accommodate a change in network traffic, through the switching network, as a result of the occurrence of an event. In the preferred embodiment, means are also included for accessing the database of the global calendar of events, when a particular region is called next, in time, to the occurrence of an event associated with that region, to provide a user the information regarding the event. The method of the invention provides improved trunk allocation or efficient trunk usage, for network traffic connected through a switching network, having a plurality of trunk lines associated with a specific global region, with each trunk line assignable to one of a plurality of customer services of the network, in a communications network system, to increase the rate of call termination. The method includes storing in a trunk allocation database, a network traffic history, which includes a volume of calls, the network customer service associated with each call on the volume, and time and day of each call in the volume, assigning each trunk line in the plurality of trunk lines to one of a plurality of network services, based on the history of network traffic and storage, in a database of the global calendar of events, the data parameters representative of the events that occur on particular calendar days, affecting the specific global region . The method further includes the step of allocating the plurality of trunk lines between the plurality of services to the client, of the network, to accommodate a change in network traffic through network switching, as a result of the occurrence of one of the events. In the preferred embodiment, the method further includes the steps of accessing the global event calendar database, and providing a user of the network at least some of the data parameters representative of one of the events, when the The user of the network calls the global region at a date close to the time, the particular calendar day, or when the event occurs. Other objects and features of the present invention will become apparent from the following detailed description, considered in conjunction with the accompanying drawings. It should be understood, however, that the drawings are designed solely for purposes of illustration and not as a definition of the limits of the invention, for which reference should be made to the appended claims.

BRIEF DESCRIPTION OF THE DRAWINGS In the drawings, where similar reference numbers denote similar elements throughout the various views: FIGURE 1 is a block diagram of a system for providing enhanced trunk allocation in accordance with the present invention; FIGURE 2A is a representation of a trunk allocation database with no global calendar data; FIGURE 2B is a representation of a trunk allocation database, which takes into account the data of the global calendar; Y FIGURE 3 is a representation of a global calendar database, in accordance with the present invention.

DETAILED DESCRIPTION OF CURRENTLY PREFERRED MODALITIES Referring now to the drawings, and initially to FIGURE 1, a communication network system 10 according to a preferred embodiment of the present invention is described. As shown, the system 10 includes a terminal device 12, which may be a computer, telephone, facsimile machine, etc., which is connected to and communicatively interconnected with a local exchange carrier (LEC) 14 such as a station. 5E switching from AT & T through a digital network line 13 of standard or integrated services (ISDN), as is well known to those of ordinary skill in the art. The LEC 14 is in turn connected to a central rate or long distance office (LEX) 16 such as a 4E switching network of AT & T. A signaling network such as an SS7 of AT & T, is connected to and controls the LEC 14 and the LEX 16 via the control lines 15a and 15b, respectively. The signaling network 18 is communicatively interconnected with an international switching station 24, via the control line 15c, which contains a plurality of international switches 26 (three of which are described), corresponding to different countries. When the network 18 establishes a call, the call data, for example, the voice, is provided to the switching station 24 via a trunk line 17 of voice line connected between the LEX 16 and the switching station 24. Each international switch 26 controls a plurality of trunk lines 28 comprising a fixed bandwidth. For example, international switch 26a can be programmed to provide outgoing calls, to France from the United States, whose calls will be routed through a fixed number of trunk lines 28a? ~ 28aN, where N represents the total number of lines trunks for a particular switch. Similarly, the international switch 26b can be programmed to provide calls going out to Kuwait and Saudi Arabia, which will be routed through a fixed number of trunk lines associated with the switch 26b. As explained above, in order to achieve an efficient rate of call termination, trunk allocation between various consumer services for each country is altered and adjusted based on the data that represent a prior history of the needs and activity of the country. client, which are stored in a trunk allocation database 20. For example, if international switch 26b interconnects signaling network 18 with Kuwait, trunk lines 28b: ~ 28bN will provide connection lines for all communications services between the United States and Kuwait. As will be appreciated, if the total number of trunk lines are allocated in an equal proportion between, for example, commercial uses (for example, from commercial telephone lines) and personal uses (for example from personal telephone lines), many attempted calls from business during business hours will not be connected because the customer's demand for commercial calls will exceed the capacity of the system, which is based on the allocated amount of commercial trunk lines. The same situation will exist for personal uses that occur after business hours. To alleviate this problem, the transaction allocation database 20 is provided, with a past history of telephone use to the particular country over a pre-established period of time. For example, the database 20 will contain the telephone traffic history information for the two-week period immediately preceding the present reconfiguration time. The information in the database can be conveniently divided into 12 12-hour time segments, which represent the hours in each 24-hour day. A representation of such a transaction allocation database 20 is described in FIGURE 2A which, for purposes of simplicity, is divided between two services, namely the commercial service and the service to private consumers. The trunk allocation database describes, for a specific calendar week, the projected trunk assignment based on the previous history. For example, and with respect to the trunk assignment for international switch 26b, which serves Kuwait and Saudi Arabia, FIGURE 2A indicates that of the 510 trunk lines, 10 trunk lines are available for commercial use during weekday time periods 1, 2, 11 and 12 corresponding to 8 pm - 4 a.m. In other words, these are the periods of time in which there is the least amount of use of the commercial trunk line. On the other hand, these same time periods correspond to the maximum demand for consumer service from personal telephone numbers. Thus, as shown in the customer service or private service section of database 20 of the transaction allocation of FIGURE 2A, 500 trunk lines are allocated for calls originating from private customer terminal devices , during the work week between 8 pm and 4 a.m. Referring now to FIGURE 2A, the customer service section of the database 20 shows the competing use demands and, hence, the opposite trunk allocation for private non-commercial use during other time periods.

As shown, the period of time encompassing traditional business hours, for example, time periods 3-10, typically requires that only a minimum number of trunk lines be allocated for personal use during the days of the week. On the other hand, during the remaining time periods and throughout the weekend, more trunk lines are assigned for private use as opposed to commercial use. In the preferred embodiment computer hardware (software) is employed as is known in the art, either through the signaling network 18 or the international switching station 24 to access the transaction database 22 at regular time intervals , for example, 2-hour intervals, so dynamic adjustment and reallocation of trunk lines can occur. As explained above, in the event of an event or national holiday occurring during a weekday, where many businesses are closed - which, in effect, will result in a change in customer demand for services from the demand reflected in the trunk line assignment database 20 described in FIGURE 2A - a substantial volume of calls placed from personal telephone numbers will likely be rejected due to the lack of assigned lines. In other words, based on the information in the trunk allocation database 20 which, as explained above, is collected during a prior use period such as the two preceding weeks, most trunk lines will be still allocated for commercial purposes notwithstanding that the designated volume of commercial trunk lines is not required on the holiday when many foreign businesses, which could normally be called commercial telephones during the particular time of day, are now closed. To solve the problem of inadequate allocation, the present invention includes a database 22 of the global calendar of events, connected to and interconnected with the international switching station 24, and which contains the information of the holidays or events for a plurality from foreign countries. FIGURE 3 describes a structural representation of an appropriate global data calendar database 22. As shown here, the global calendar of events database contains various varieties or categories or information fields such as, for example, the affected foreign country, the country code, the city code, the name of the party or event, the date on which the party or event begins and the duration of the party or event. The global calendar of FIGURE 3 indicates, as an illustrative example, that the Islamic holiday of Ramadan, which is celebrated throughout most of the Middle East, occurs on March 6, 1996 and lasts 30 days In addition, it is indicated that the French national holiday of the Bastille Day occurs on July 14, 1996 with a duration of 1 day. As you might expect, the volume of telephone calls from business from the United States to France on July 14 will be substantially less than the volume of calls on a normal non-holiday work day. However, if there is insufficient trunk allocation for private service at such a party, many personal calls will be rejected or not connected because private lines are not available. However, according to the present invention, the global calendar database 22 alters and adjusts the information contained in the trunk allocation database 20, according to the information of the particular party. FIGURE 3 consequently includes a percentage of reallocation between, for example, commercial lines and private lines. For example, during the weekdays of Ramadan, the trunk lines of the commercial line will be reduced by 98%, for example, from 500 trunk lines to 10 trunk lines, during business hours, with a corresponding increase in the allocation of private lines Such reconfiguration of the long distance trunk lines available to a particular country is described in FIGURE 2B. The modified trunk assignments described in FIGURE 2B correspond to the dates and times described in the corresponding transaction database of FIGURE 2A. However, the database of FIGURE 2B takes into account the information of the party provided by the database 22 of the global calendar. For example, and as explained above, the trunk allocation is a continuous process in progress, wherein the international switching station 24 interacts continuously at regular intervals with the trunk allocation database 20, to assign a number determined from trunk lines for a particular service or application. When an event or national holiday occurs for a region or country assigned to a particular international switch 26, the information pertaining to that particular party for that particular region is transferred by a database 22 of the global calendar of events to the international switch 26 long distance, in particular, through the international switching station 24, to reconfigure the trunk assignments based on the information of the holiday. As an illustrative example, if FIGURE 2A describes the normal trunk allocation between the commercial service and the private service for Kuwait for a typical week, then FIGURE -2B describes the trunk allocation for Kuwait during the Ramadan holiday. As shown in FIGURE 2B, since most of the businesses in Kuwait are, in all likelihood, closed during the weekdays of the Ramadan holiday, and like most calls from commercial telephones in the States United towards Kuwait are probably to businesses in Kuwait, most of the commercial trunk lines for these time slots have been reassigned to accommodate personal customer service, as opposed to commercial service. As will be appreciated, the reallocation of the trunk lines in this way allows a higher proportion of call termination during party hours, because the availability of the trunk line is now configured to the needs of the customers, based on in a party scheme that affects a particular region or country.

The computer hardware (software) used by the international switching station 24, to have access to the trunk allocation database 20 for the trunk allocation, is also used to access the database 22 of the global calendar of events. Such access is preferably conducted on a daily basis, however, access can also be implemented at predetermined and regular time intervals. Once accessed, the calendar information corresponding to a particular international switch 26, will be used by the international switching station 24 to dynamically reconfigure the trunk lines assigned to the corresponding international switch 26, to accommodate the decreased, anticipated commercial use. , and the use of personal customers increased, corresponding, from the occurrence of a party or event on a weekday in a particular country. For example, when you have access to the database 22 of the global calendar of events, on March 6, for example, Ramadan, the international switching station 24 will dynamically reconfigure the trunk lines to counteract and alter the normal configuration established by trunk line assignment database 20, for long distance switches that provide communication services in progress to countries observing Ramadan, eg, Kuwait, Saudi Arabia, etc. In the event that a particular international long distance switch also provides communications services in progress to one or more countries that do not observe the same holidays or events, the reallocation of trunk lines will be affected on a partial or percentage basis, to reflect the relative volume of communications traffic or calls placed through that particular international switch, to the various affected countries that are served. The database 22 of the global event calendar will also provide the duration of the party in question to the corresponding switch. This information will, in effect, supplant the trunk allocation provided by the trunk allocation database 20, for the duration of the particular party. In a preferred embodiment, the database 22 of the global event calendar is also equipped with an audio message feature to provide a caller with information pertaining to current or future global events that may affect the particular country at that the caller is trying to communicate. This information is preferably provided to the caller through the signaling network 18, and the appropriate information is selected from the database 22 of the global calendar, based on the country code or, in some cases, the code of the the city or area that forms a portion of the dialed telephone number. Such audio information is preferably provided to the caller during the delay period after dialing, which exists after a telephone number to be reached has been dialed or entered, but before the call is connected. The information may be made available for audible response, within a pre-established period of time before a party to come, such as one week before the party's start date, as well as the duration of the party, and the information consists of preferably of an identification of the party to occur, or existing, its duration, and the start and end times. For example, a caller dialing any telephone number that has a country code corresponding to France or an area or city code corresponding to a domestic area or region that has a predominantly French population during the week immediately preceding July 14 (Bastille Day) will be provided with an audio message transferred to the user through the database 22 of the global calendar of events, that a French national holiday occurs on July 14 and will last for a full day. That information will alert and notify the caller's party, thus allowing the caller to use the information to schedule changes, as well as to remind the caller to call a relative or friend on the day of the event or party to send. , among other things, good wishes. The audio message may also consist of the long distance ratio information for calls placed during the coming holiday period. In the case, for example, when a caller places a call to a foreign business at a national holiday in the country of that business, during the delay period after the call, the database 22 of the global calendar of events will provide it to the caller an audio message informing the caller about the party. This will provide the caller with the opportunity to hang up or otherwise terminate the call, before charges are incurred per call, whose charges may result where a service or message recorded by the called business is provided. In the preferred embodiment, the audio message is provided to the terminal device 12 either directly through the signaling network 18 or through the particular long distance international switch 26, which is accessed as a function of the country code. and the telephone number dialed by the user. The addition of a database 22 of the global calendar of events to a communications network system of the type described in Figure 1, not only provides dynamic reallocation of available communication trunk lines, with. based on event information and calendar party, but also provides a valuable and useful service to alert users of the communications network system, regarding specific parties or events that are currently occurring or are about to occur, whose events they are indigenous to the particular countries called by the user. This allows callers to use the information in an appropriate manner, as described above.

Thus, while the new fundamental features of the invention have been shown and described and pointed out, as it applies to the preferred embodiments thereof, it will be understood that various omissions and substitutions and changes in the form and details of the devices illustrated, and in their operation, may be performed by those skilled in the art, without departing from the spirit of the invention. For example, although the separate databases 20 and 22 are shown, these databases can be combined into a simple database. In addition, either or both of the databases may alternatively be combined with other elements of the communication system such as the long-distance central office 16, the local central office 14 and / or the signaling network 18. All alterations , combinations and modifications are intended to be within the scope of the present invention. Furthermore, it is expressly intended that all combinations of those elements and / or steps of the method that substantially perform a function in substantially the same manner, achieve the same results and are within the scope of the invention. It is the intention, therefore, to be limited only as indicated by the scope of the claims appended hereto.

Claims (11)

1. A network communication system, which provides improved trunk allocation to facilitate an increased proportion of call termination between a plurality of services to the network client, the system is characterized in that it comprises: a switching network having a plurality of trunk lines to accommodate network traffic, the plurality of trunk lines connect the transactions between the devices of the originating terminal that have source addresses and the destination terminal devices that have destination addresses, and that share a common region , each transaction is associated with one of the plurality of customer services, of the network; a trunk allocation database connected to the switching network, and having memory to store data representative of a transaction history between the devices of the originating terminal and the devices of the destination terminal, said history is representative of the network traffic carried by the switching network, the switching network uses history data stored in the memory, to assign the plurality of trunk lines to accommodate the transactions for the plurality of services the client, the network, the agreement with said history; a global calendar of events database, connected to the switching network, and having memory to store data parameters representative of events that occur at particular calendar dates, and associated with the common region, the data parameters include the event allocation data for use by the switching network, to allocate the plurality of trunk lines to accommodate transactions for the plurality of network services, in an occurrence of each of said events; and the means for transferring, from the database of the global event calendar to the switching network, the stored data parameters, representative of an event associated with the common region on the particular calendar date associated with the event, to reconfigure dynamically the trunk assignment from the assignment, according to the history in the trunk assignment database to an assignment made according to the event assignment data, stored in the database of the global calendar of events , to accommodate anticipated changes in network traffic, through the switching network due to the occurrence of the event on a particular calendar date.

2. The system according to claim 1, characterized in that the stored data parameters also include the name of each of the events, the identity of the common region, the duration of each event and the calendar date in which said event occurs .

3. The system according to claim 2, characterized in that each transaction begins with an entry of a code sequence corresponding to the common region, followed by a delay period, to one selected from the devices of the originating terminal, and the The system also includes the means to access the database of the global calendar of events, based on the code sequence for the provision of the selected devices of the originating terminal, within the delay period, the data parameters correspond to an event associated with said common region.

4. The system according to claim 3, characterized in that the data parameters corresponding to each event are provided to the device of the originating terminal within a predetermined period of time, which starts before the event and ends after the event.

5. The system according to claim 1, characterized in that the trunk allocation database is placed in communication with the database of the global event calendar.

6. A network communication system, which provides improved trunk allocation, to facilitate an increased proportion of call termination between a plurality of network services to the client, the system is characterized in that it comprises: a switching network having a plurality of trunk lines to accommodate network traffic, the plurality of trunk lines connect the transactions between the devices of the originating terminal that have source address and destination terminal devices, which have destination addresses and share a common region , each transaction is associated with one of the plurality of network services to the client, and each transaction begins with an entry of a code sequence corresponding to the common region, to one selected from the devices of the originating terminal, and wherein a delay period follows the entry of the code sequence; a trunk allocation database connected to the switching network, and having memory to store data representative of a transaction history between the devices of the originating terminal and the devices of the destination terminal, the history is representative of the network traffic carried by the switching network, the switching network uses history data stored in the memory, to allocate the plurality of trunk lines, to accommodate the transactions for the plurality of services from the network to the client, from according to the history data; a global calendar of events database, connected to the switching network and having memory to store data parameters representative of events that occur at particular calendar dates, and associated with the common region, the data parameters include the data of the allocation of events for use by the switching network, to assign the plurality of trunk lines to accommodate said transactions for the plurality of services of the network, to the occurrence of each of said events; the means for transferring, from the database of the global calendar of events to the switching network, the stored data parameters representative of an event associated with the common region in the particular data of the calendar, associated with the event, for the reconfiguration dynamics of the trunk assignment from the assignment according to the historical data in the trunk assignment database, to a revised assignment according to the event allocation data, stored in the global calendar database of events, to accommodate anticipated changes in the traffic of the network, through the switching network, due to the occurrence of the event on the particular date of the calendar; and the means for accessing the database of the global event calendar, based on the code sequence to provide the device of the selected source terminal, and within the delay period, the data parameters corresponding to the event associated with said common region.

7. The system according to claim 6, characterized in that the data parameters also include the name of each event, the identity of the common region, the duration of each event and the calendar date in which each event occurs.

8. The system according to claim 7, characterized in that the data parameters corresponding to each event are provided to the device of the originating terminal within a predetermined period of time beginning before said event.

9. The system according to claim 8, characterized in that the trunk allocation database is connected to the database of the global event calendar.

10. A method for improving trunk allocation, for network traffic connected through a switching network having a plurality of trunk lines associated with a specific global region, each trunk line is assignable to one of a plurality of customer services, of the network in a network communication system, to accommodate network traffic for the service assigned to the customer, to increase the rate of call termination, said method is characterized in that it comprises the steps of: storing in a trunk assignment database, a history of network traffic, including a volume of calls, the customer service of the network, associated with each call in the volume, and the time and day of each call in the volume; the assignment of each trunk line in the plurality of trunk lines to one of the plurality of customer services, of the network, based on the history of network traffic; the storage, in a global calendar of events database, of the data parameters representative of the events that occur on particular calendar dates, and associated with the common region, the data parameters include the event allocation data for the use by the switching network, to assign the plurality of trunk lines to accommodate transactions for the plurality of network services to the client, to the occurrence of each event; and the dynamic reconfiguration of the trunk assignment from the allocation provided in the assignment step to a revised assignment, in accordance with the event allocation data, stored in the global calendar of events database, to accommodate anticipated changes in the traffic of the network, through the switching network, due to the occurrence of the event on a particular date of the calendar.

11. The method according to claim 10, further comprising the steps of accessing the database of the global event calendar, and providing to a user of the network, at least some of the data parameters representative of one of the these events, when the user of the network calls said global region on a date close to the particular day of the calendar in which the event occurs.