KR20230164427A - Apparatus for processing item order information and method thereof - Google Patents

Abstract

According to the present disclosure, the steps include: obtaining an order request for one or more items from a user; In response to the order request, processing payment and delivery for one or more items; determining the reason for order cancellation for some of the one or more items; Obtaining information about order cancellation of some of the one or more items based on the reason for order cancellation; and providing information about order cancellation to a user. A method of processing item order information in an electronic device is disclosed.

Description

Apparatus and method for processing item order information {APPARATUS FOR PROCESSING ITEM ORDER INFORMATION AND METHOD THEREOF}

This disclosure relates to an apparatus and method for processing item order information. More specifically, the present disclosure is a method of obtaining an order request for one or more items from a user, processing payment and delivery, and obtaining information about partial order cancellation when the reason for order cancellation for some items is confirmed and providing the information to the user. and a user device using the same.

With the development of electronic technology, e-commerce has become a field of shopping. Customers can purchase items online without having to go to a shopping mall or market in person, and items purchased online are delivered to the delivery address requested by the customer.

The condition or quality of items ordered online may be different from what the customer expected because the customer cannot physically check the item in person. In addition, items ordered online are not immediately received by the customer, but are shipped from a logistics center and transported to the delivery location through delivery. Therefore, delivery may be disrupted due to a lack of item inventory, and items may be damaged or deteriorated. There is a possibility that various problems may occur, such as the customer may no longer need the item as delivery is delayed.

Considering the characteristics of e-commerce, it is necessary to provide a cancellation function for customer orders to solve various problems that arise in relation to item transactions. In particular, if a customer's order involves multiple items and a problem occurs with only some of them, it is undesirable for both the seller and the customer to cancel the transaction for all of the multiple items related to the order. It may be more desirable to provide a function that allows transactions to be canceled for only some items.

In relation to this, prior literature such as KR20180059080A or KR20110129740A may be referred to.

The problem that this embodiment aims to solve is to obtain an order request for one or more items from a user, respond to the order request, process payment and delivery for one or more items, and to solve the above-mentioned problems. An electronic device and method for determining the reason for order cancellation for some of the items, obtaining information about the order cancellation for some of the one or more items based on the reason for order cancellation, and providing information about the order cancellation to the user. It is to provide.

The technical challenges that this embodiment aims to achieve are not limited to the technical challenges described above, and other technical challenges can be inferred from the following embodiments.

A method of processing item order information in an electronic device according to an embodiment includes obtaining an order request for one or more items from a user; In response to the order request, processing payment and delivery for the one or more items; Confirming the reason for order cancellation for some of the one or more items; Obtaining information about order cancellation of some of the one or more items based on the reason for order cancellation; and providing information about order cancellation to the user.

According to one embodiment, the step of confirming the reason for order cancellation may include confirming the reason for a refund that occurred for some of the one or more items after the delivery is completed.

According to one embodiment, the method of processing the item order information may further include determining whether to collect the item having the reason for order cancellation from the delivery location.

According to one embodiment, confirming the reason for order cancellation may include obtaining feedback information about at least some of the one or more items from the user.

According to one embodiment, the step of checking the reason for order cancellation may further include determining whether the feedback information includes the reason for order cancellation.

According to one embodiment, the step of checking the reason for order cancellation may further include providing response information corresponding to the feedback information to the user when it is determined that the feedback information does not include the reason for order cancellation. there is.

According to one embodiment, a user interface for inputting the reason for order cancellation is provided to the manager, and the step of checking the reason for order cancellation includes receiving information including the reason for order cancellation from the manager through the user interface. may include.

According to one embodiment, the information about the order cancellation may include at least one of information indicating the item for which the order is canceled among the one or more items, information indicating the reason for the order cancellation, and information about the amount to be paid to the user. .

According to one embodiment, in relation to a specific type of item among the one or more items, if an order is canceled for a part of the order quantity, the information about the order cancellation is provided by subtracting the part quantity from the order quantity. May include calculated quantity information.

According to one embodiment, the reason for canceling the order is when information indicating a change in purchase intention for some of the one or more items is obtained from the user, and when stock is insufficient for some of the one or more items, the one or more items If there is a problem with delivery progress for some of the above items, if there is a problem with payment for some of the one or more items above, and if there is a problem with the condition of some of the one or more items above. It may include at least one of the cases.

According to one embodiment, the method of processing the item order information may further include obtaining feedback related to ordering the one or more items in the future based on the reason for canceling the order.

According to one embodiment, the method of processing the item order information may further include requesting status confirmation of a stock item corresponding to the same type as some of the one or more items based on the reason for order cancellation. there is.

According to one embodiment, the step of obtaining information about the order cancellation may include calculating the amount to be paid to the user based on the reason for the order cancellation.

According to one embodiment, calculating the amount to be paid to the user includes determining a first amount to be returned to the user among the item price paid by the user; determining at least one of whether to return a shipping amount related to the order request to the user and a second amount to return; and determining at least one of whether to pay additional compensation to the user and a third amount to be paid.

According to one embodiment, information about the order cancellation may be provided on the user's device on a screen that displays the results of processing the order request.

According to one embodiment, the method of processing the item order information includes obtaining recommended item information for the user based on information about the order cancellation; And it may further include providing the recommended item information to the user.

An electronic device that processes item order information according to an embodiment includes a transceiver, a memory for storing commands, and a processor, and the processor is connected to the transceiver and the memory to receive an order request for one or more items from a user. Obtain and, in response to the order request, process payment and delivery for the one or more items, determine reasons for order cancellation for some of the one or more items, and based on the reasons for order cancellation, Obtain information about order cancellation of some of the orders, and provide information about order cancellation to the user.

Specific details of other embodiments are included in the detailed description and drawings.

According to the present disclosure, a user device and method for processing item order information enable transaction cancellation for some of a plurality of items included in an order, thereby providing more flexibility in resolving issues when problems arise with item transactions. You can do it.

The effect of the invention is not limited to the effects mentioned above, and other effects not mentioned will be clearly understood by those skilled in the art from the description of the claims.

1 is a schematic configuration diagram showing a system for processing item order information according to an embodiment.
Figure 2 is an operation flowchart of an information processing method of an electronic device in a system for processing item order information according to an embodiment.
3 is a diagram illustrating a user interface for checking information related to an order and changing a transaction status according to an embodiment.
FIG. 4 is a diagram illustrating an example of a user interface for inputting a reason for canceling a portion of a transaction according to an embodiment.
FIG. 5 is a diagram illustrating an example of a user interface for inputting a reason for canceling an entire transaction according to an embodiment.
FIG. 6 is a diagram illustrating information including the result of canceling a transaction according to an embodiment.
Figure 7 is an operation flowchart of a method in which an electronic device processes item order information according to an embodiment.
Figure 8 is an exemplary diagram of the configuration of an electronic device that processes item order information according to an embodiment.

The terms used in the embodiments are general terms that are currently widely used as much as possible while considering the functions in the present disclosure, but this may vary depending on the intention or precedent of a person working in the art, the emergence of new technology, etc. In addition, in certain cases, there are terms arbitrarily selected by the applicant, and in this case, the meaning will be described in detail in the relevant description. Therefore, the terms used in this disclosure should be defined based on the meaning of the term and the overall content of this disclosure, rather than simply the name of the term.

When a part in the entire specification is said to “include” a certain element, this means that it does not exclude other elements but may further include other elements, unless specifically stated to the contrary. In addition, terms such as “...unit” and “...module” used in the specification refer to a unit that processes at least one function or operation, which is implemented as hardware or software, or as a combination of hardware and software. It can be.

The expression “at least one of a, b, and c” used throughout the specification means ‘a alone’, ‘b alone’, ‘c alone’, ‘a and b’, ‘a and c’, ‘b and c’. ', or 'all a, b, c'.

The “terminal” mentioned below may be implemented as a computer or portable terminal that can connect to a server or other terminal through a network. Here, the computer includes, for example, a laptop, desktop, laptop, etc. equipped with a web browser, and the portable terminal is, for example, a wireless communication device that guarantees portability and mobility. , all types of communication-based terminals such as IMT (International Mobile Telecommunication), CDMA (Code Division Multiple Access), W-CDMA (W-Code Division Multiple Access), and LTE (Long Term Evolution), smartphones, tablet PCs, etc. It may include a handheld-based wireless communication device.

Below, with reference to the attached drawings, embodiments of the present disclosure will be described in detail so that those skilled in the art can easily practice them. However, the present disclosure may be implemented in many different forms and is not limited to the embodiments described herein.

Hereinafter, embodiments of the present invention will be described in detail with reference to the attached drawings.

In describing the embodiments, description of technical content that is well known in the technical field to which the present invention belongs and that is not directly related to the present invention will be omitted. This is to convey the gist of the present invention more clearly without obscuring it by omitting unnecessary explanation.

For the same reason, some components are exaggerated, omitted, or schematically shown in the accompanying drawings. Additionally, the size of each component does not entirely reflect its actual size. In each drawing, identical or corresponding components are assigned the same reference numbers.

The advantages and features of the present invention and methods for achieving them will become clear by referring to the embodiments described in detail below along with the accompanying drawings. However, the present invention is not limited to the embodiments disclosed below and may be implemented in various different forms. The present embodiments are merely provided to ensure that the disclosure of the present invention is complete and to provide common knowledge in the technical field to which the present invention pertains. It is provided to fully inform those who have the scope of the invention, and the present invention is only defined by the scope of the claims. Like reference numerals refer to like elements throughout the specification.

At this time, it will be understood that each block of the processing flow diagram diagrams and combinations of the flow diagram diagrams can be performed by computer program instructions. These computer program instructions can be mounted on a processor of a general-purpose computer, special-purpose computer, or other programmable data processing equipment, so that the instructions performed through the processor of the computer or other programmable data processing equipment are described in the flow chart block(s). It creates the means to perform functions. These computer program instructions may also be stored in computer-usable or computer-readable memory that can be directed to a computer or other programmable data processing equipment to implement a function in a particular manner, so that the computer-usable or computer-readable memory It is also possible to produce manufactured items containing instruction means that perform the functions described in the flowchart block(s). Computer program instructions can also be mounted on a computer or other programmable data processing equipment, so that a series of operational steps are performed on the computer or other programmable data processing equipment to create a process that is executed by the computer, thereby generating a process that is executed by the computer or other programmable data processing equipment. Instructions that perform processing equipment may also provide steps for executing the functions described in the flow diagram block(s).

Additionally, each block may represent a module, segment, or portion of code that includes one or more executable instructions for executing specified logical function(s). Additionally, it should be noted that in some alternative execution examples it is possible for the functions mentioned in the blocks to occur out of order. For example, it is possible for two blocks shown in succession to be performed substantially at the same time, or it is possible for the blocks to be performed in reverse order depending on the corresponding function.

1 is a schematic configuration diagram showing a system for processing item order information according to an embodiment.

According to various embodiments, a system for processing item order information includes an electronic device 110, a user device 120, and a manager's device 130. The system for processing item order information according to one embodiment may further include a manager's device 130. The system for processing item order information according to one embodiment may further include a network network supporting information transmission and reception between at least some of the electronic device 110, the user device 120, the manager's device 130, and external devices. there is.

The electronic device 110, user device 120, and manager's device 130 of the system that processes item order information may include a transceiver, memory, and processor. In addition, the electronic device 110, the user device 120, and the administrator's device 130 each refer to a unit that processes at least one function or operation, which is implemented through hardware, software, or a combination of hardware and software. It can be.

Meanwhile, throughout the embodiment, the electronic device 110, the user device 120, and the administrator's device 130 are referred to as separate devices and servers, but this may have a logically divided structure, and may be separated from a single device or server. It can be implemented by function. For example, the electronic device 110 may include the user device 120 or may be integrated with the user device 120. However, even in this case, the method of processing a series of item order information performed by data transmission and reception between the electronic device 110, the user device 120, and the manager's device 130 may be performed similarly. For example, in the case of a device that includes the user device 120 or is integrated with the user device 120, communication with the user device 120 may occur within the device and between its components (e.g., It can be understood that it corresponds to the process of exchanging data (with a processor).

According to one embodiment, the electronic device 110, the user device 120, and the administrator's device 130 may include a plurality of computer systems or computer software implemented as a network server. For example, at least some of the electronic device 110, the user device 120, and the administrator's device 130 are connected to subordinate devices that can communicate with other network servers through a computer network such as an intranet or the Internet to perform tasks. It can refer to computer systems and computer software that receive requests, perform operations on them, and provide performance results. In addition, at least some of the electronic device 110, the user device 120, and the administrator's device 130 are a broad concept that includes a series of application programs that can operate on a network server and various databases built therein. It can be understood as For example, at least some of the electronic device 110, the user device 120, and the administrator's device 130 may run DOS, Windows, Linux, UNIX, or MacOS. It can be implemented using a network server program provided in various ways depending on the operating system, such as.

The electronic device 110 is a device that generates various information and provides it to other servers and devices, and may include a computer device, a mobile communication terminal, and a server. For example, the electronic device 110 may obtain information about the cancellation of an order of some of one or more items requested to be ordered from the user and provide the information to the user device 120 .

More specifically, the electronic device 110 obtains an order request for one or more items from the user, responds to the order request, and processes payment and delivery for the one or more items. Additionally, the electronic device 110 confirms the reason for order cancellation for some of the one or more items and, based on the reason for order cancellation, obtains information about the order cancellation for some of the one or more items.

However, this is only an example of the operation of the electronic device 110, and depending on the embodiment, the electronic device 110 operates before payment and delivery for one or more items are completed (or even before delivery begins). You can also check the reason for order cancellation. Additionally, depending on the embodiment, the electronic device 110 may obtain information about order cancellation of one or more items that have been requested to be ordered by the user. However, for convenience of explanation, the following describes a process for confirming the reason for order cancellation for some of one or more items after the electronic device 110 processes payment and delivery for one or more items, but the following description This may also apply to cases where the reason for order cancellation is confirmed before payment and delivery for one or more items are completed, or information about the order cancellation of one or more items as a whole is obtained.

The user device 120 is a device for a user to purchase an item through an e-commerce website and may include a computer device, a mobile communication terminal, and a server. The user device 120 may be implemented as a computer or a portable terminal capable of transmitting and receiving various information to and from the electronic device 110 through a network. The user device 120 may provide information received from the electronic device 110 to the user, and may receive input from the user and transmit it to the electronic device 110. Input received from the user may include various types of input, such as a click using a mouse, a touch using a touch pad or touch screen, voice recognition, and other electronic input.

The user device 120 may receive information from the electronic device 110 and provide it to the user. Depending on the embodiment, the user device 120 may directly generate information and provide it to the user, or may reconstruct information received from the electronic device 110 and provide it to the user.

The user device 120 may obtain order cancellation information for some of one or more items ordered by the user from the electronic device 110. User device 120 may provide order cancellation information to the user.

According to one embodiment, the user device 120 may receive feedback including a reason for order cancellation from the user and transmit it to the electronic device 110. For example, the user device 120 may obtain a connection request from the user to a customer support center, connect the user and the customer support center in response to the connection request, and receive feedback from the customer through the customer support center to the electronic device 110. It can be transmitted as . In relation to this, the customer support center may be managed by the electronic device 110, but is not limited to this. For example, even if the customer support center is managed by the electronic device 110, specific customer support information may be stored in the information provided by the manager. There may be various examples, such as providing customer support information provided through the device 130 or the user device 120 transmitting customer support information received from the manager's device 130 to the electronic device 110. In this regard, customer support information may include, but is not limited to, responses to customer inquiries, approval responses in response to customer transaction cancellation requests (or re-delivery requests, etc.), and provided compensation information.

The administrator's device 130 may include a computer device, a mobile communication terminal, and a server. The manager's device 130 is a terminal operated and managed by the manager, and may be a terminal used to perform a series of management operations. For example, a user interface for receiving a reason for order cancellation is provided to the manager through the manager's device 130, and the manager's device 130 receives information including the reason for order cancellation from the manager and sends it to the electronic device 110, etc. It can be delivered. Furthermore, the manager's device 130 according to one example may determine follow-up actions (e.g., whether to cancel the order, information on the amount to be paid to the user according to the order cancellation, whether to re-deliver the item, etc.) according to the reason for order cancellation. there is.

Operations related to a series of information processing methods according to various embodiments may be implemented by a single physical device, or may be implemented by organically combining a plurality of physical devices. For example, some of the components included in a system that processes item order information may be implemented by one physical device, and some of the components may be implemented by another physical device. For example, one physical device may be implemented as part of the user device 120, and another physical device may be implemented as part of the electronic device 110 or as part of another external device. In some cases, each component included in the system that processes item order information is distributed and placed in different physical devices, and the distributed components are organically combined to function as a system that processes item order information. and may be implemented to perform operations. For example, the electronic device 110 of this specification includes at least one sub-device, and some operations described as being performed by the electronic device 110 are performed by the first sub-device, and some other operations are performed by the second sub-device. It may also be performed by a device.

Figure 2 is an operation flowchart of an information processing method of an electronic device in a system for processing item order information according to an embodiment.

Referring to FIG. 2, the electronic device 110 according to one embodiment obtains an order request for one or more items from the user (201). In response to the order request, the electronic device 110 processes payment and delivery for one or more items (202). However, in cases where payment for the item is not required (for example, when the item is provided for free) or when delivery for the item is not required (for example, when the item is an item such as a mobile gift certificate that does not need to be physically delivered) For example, at least one process of payment and delivery may be omitted. “Processing payment and delivery for an item” can be understood as a broad concept of processing an order according to an order request for the item.

The electronic device 110 confirms the reason for order cancellation for some of one or more items (203). As described above, depending on the embodiment, the electronic device 110 may check the reason for order cancellation for one or more items as a whole, and depending on the embodiment, the electronic device 110 may confirm payment and delivery for one or more items. The reason for order cancellation can be confirmed even before completion (or even before delivery begins), but for convenience of explanation, after the electronic device 110 has processed payment and delivery for one or more items, some of the one or more items may be confirmed. Describes the process for confirming the reason for order cancellation.

In addition, reasons for order cancellation are understood to include not only reasons for canceling an order and issuing a refund, but also reasons for taking follow-up action to ensure that the order is processed correctly, such as reasons for re-delivering the item. You can. However, below, for convenience of explanation, the reason for order cancellation is explained as a reason for canceling the order and issuing a refund, but the explanation below can also be applied to various reasons for taking follow-up measures to ensure that the order is processed correctly.

Under the principles of the above description for convenience of explanation, according to one embodiment, the electronic device 110 may confirm the reason for order cancellation by checking the reason for a refund that occurred for some of one or more items after delivery was completed.

According to one embodiment, the electronic device 110 may further determine whether to collect an item that has a reason for order cancellation from the delivery location. Specifically, with respect to an item subject to a refund, the electronic device 110 may determine whether to collect the item back from the delivery location or leave it as is for use by the customer. This can be determined by considering at least one of the item value of the item subject to a refund and the specific reason for order cancellation. For example, if the value of the item subject to a refund is lower than the set threshold, the cost of collecting the item is less than the amount that can be obtained through resale. You may decide that it is greater than your profit and not collect the item. Alternatively, if it is clear that the reason for order cancellation is due to negligence on the part of the service provider (for example, if an item was delivered whose expiration date has already passed), the item may not be collected and in other cases, the item may be collected. In addition, based on the time when the reason for order cancellation is confirmed, we determine whether there is enough time remaining to sell the item and decide whether to collect it based on this, or determine the weight of the item, the volume of the item, and the allocation of workers for item collection. Whether or not to collect an item from a delivery location may be determined based on various embodiments, such as determining whether or not to collect an item in consideration of ease of use.

The electronic device 110 may check at least some of the reasons for order cancellation through the user device 120. According to one embodiment, the electronic device 110 may confirm the reason for order cancellation by obtaining feedback information about at least some of one or more items from the user. Feedback information may be received, for example, through a customer support center operated by the electronic device 110 or the manager device 130. Feedback information obtained through the customer support center may be received, for example, through a telephone connection with the user or an online chat with the user. However, the method of obtaining feedback information is not limited to these examples.

The electronic device 110 according to one example may further determine whether the feedback information includes a reason for order cancellation. For example, when receiving feedback information from a user stating, “The expiration date of some of the items is only 3 days left,” the electronic device 110 determines the reason for order cancellation based on one or more keywords included in the feedback information. You can confirm that “expiration date is imminent.” In addition, the electronic device 110 may determine whether the user's claim corresponds to a case where a reason for order cancellation has occurred, for example, when receiving feedback information stating, “The expiration date of some of the items is only 3 days left.” , the electronic device 110 may determine whether receipt of an item with 3 days left until its expiration date constitutes a reason for order cancellation.

Furthermore, the electronic device 110 may consider specific characteristics of the item, etc. to determine whether the user's claim corresponds to a case where a reason for order cancellation has occurred. For example, if the item is a food product such as fruit that spoils very quickly in the first place, the fact that there are 3 days left before the expiration date is not a reason for canceling the order, but if it is a sauce that is generally consumed over a long period of time, the fact that there are 3 days left before the expiration date is a reason for cancellation. This may apply, and the electronic device 110 can determine whether a reason for order cancellation has occurred by considering these specific circumstances.

If it is determined that the feedback information does not include a reason for order cancellation, the electronic device 110 may provide response information corresponding to the feedback information to the user.

According to one embodiment, a user interface for inputting a reason for order cancellation is provided to the manager device 130, and the electronic device 110 can receive information including the reason for order cancellation from the manager through the user interface. In this regard, administrator input may include, but is not limited to, cases where the administrator enters a reason for transaction cancellation based on his/her direct judgment or enters a reason for transaction cancellation at the request of a worker related to delivery, such as a delivery person. The above-described feedback information may be received from the administrator (in this case, administrator input may be received in response to the user's request). That is, even when information including the reason for order cancellation is input from the administrator, the reason for order cancellation may be a reason claimed by the user.

An example of the user interface will be described later with reference to FIG. 3.

According to one embodiment, the reason for order cancellation may be divided into a first cancellation reason for canceling some of the one or more items ordered by the user and a second cancellation reason for canceling all of the one or more items ordered by the user. However, this is an example, and depending on the embodiment, at least some of the reasons for order cancellation may apply to both a case of canceling some or all of one or more items ordered by the user.

The reason for order cancellation according to one embodiment is when information indicating a change in purchase intention for some of one or more items is obtained from the user, when inventory is insufficient for some of one or more items, or for some of one or more items. If there is a problem with the delivery process (including cases where delivery is not made and delivery is made but is later than the specified deadline), if there is a problem with payment for some of one or more items, and If there is a problem with the condition of some of the above items (for example, if the product is damaged, spoiled, or the expiration date has passed, as well as if the box packaging the product is damaged or the refrigerant inside the package is delivered in a melted state, etc. It may include at least one of (including various embodiments). As already described above, depending on the embodiment, at least some of these reasons for cancellation may apply even when a problem occurs with one or more items.

An example of a user interface for receiving a reason for partial cancellation of an order is shown in FIG. 4 (400), and a user interface for receiving a reason for canceling an entire order is shown in FIG. 5 (500). . Referring further to Figures 4 and 5, the user or administrator can select whether to cancel part or all of the order, and depending on the selection result, different options for selecting the reason for cancellation of the order may be displayed. there is. For example, when canceling part of an order, the options for selecting the reason for canceling the order are "Partially out of stock," "Damaged Item," and "Expiration Date." May include “Expired Item”, “Missing Item”, etc. (410). Alternatively, when canceling the entire order, the options for selecting the reason for cancellation of the order are "Order Canceled by Customer", "Out of Stock", and "Delayed Delivery ( It may include “Delayed Delivery”, “Item Not Received”, “Wrong Address”, and “Payment Declined” (510). In addition, the option for selecting the reason for cancellation of an order may also include an option that does not specify the reason for cancellation of the order, which means that cancellation is possible even in cases where the reason for order cancellation is unknown or the reason for cancellation does not exist in the options. This may be to make it possible.

The reasons for order cancellation described in FIGS. 4 and 5 are merely examples, and the content of the present invention is not limited to such examples. As described above in FIG. 2, at least some of the reasons for order cancellation may apply to both the case of canceling some or all of one or more items ordered by the user. For example, “Expired Item” may be a reason to cancel an order for all items, and “Item Not Received” may be a reason to cancel an order for only some of the items. It may also apply to reasons for...

According to one embodiment, based on the reason for order cancellation, feedback related to ordering items in the future may be obtained. This feedback may be provided directly by the electronic device 110, or may be determined by the manager based on suggestion information provided by the electronic device 110, and the electronic device 110 may provide the feedback directly determined by the manager without making a separate suggestion. Various embodiments may exist, such as providing feedback according to the results. The provided feedback may include various examples. For example, if the reason for order cancellation is due to a delivery delay, the provided feedback may include information suggesting or instructing to hire additional delivery people to lower the work load of each delivery person. . Alternatively, if the reason for order cancellation is because a complaint was received that the item did not have enough shelf life left, the feedback provided may include information suggesting or directing that the minimum remaining shelf life hurdle required for item shipment be increased. Alternatively, if the reason for order cancellation is because the item was damaged, the feedback provided may include information suggesting or directing the use of more supplemental material. These feedbacks may be applied to all items at once, but depending on the embodiment, they may be applied only to canceled items, or only to items related to canceled items, and further, to the items to which feedback is applied. The scope may be determined based on feedback (for example, if order cancellations due to item damage occur frequently only for certain items, more supplements may be instructed to be used only for those items).

According to one embodiment, based on the reason for order cancellation, the electronic device 110 may request status confirmation of inventory items corresponding to the same type as some of the one or more items. For example, if a complaint is received that the expiration date has passed for a specific item delivered to the user, the electronic device 110 can check whether the expiration date has not passed for the remaining items stored on the same shelf as the item. there is.

Based on the reason for order cancellation, the electronic device 110 obtains information about order cancellation of some of one or more items (204). Information about order cancellation according to one embodiment may include at least one of information indicating the item for which the order is canceled among one or more items, information indicating the reason for order cancellation, and information about the amount to be paid to the user. Information on the amount to be paid to the user may include additional amount information to compensate for the user's inconvenience, in addition to the item price to be directly refunded to the user. In addition, for convenience of explanation, it was explained as information on the amount to be paid to the user, but this should be understood as a concept that includes various rewards that can be paid to the user, such as coupons that can be used as cash or discounts when purchasing an item. It can include various types of rewards, such as coupons or other free gifts.

According to one embodiment, based on information about order cancellation, the electronic device 110 may calculate the amount to be paid to the user. The electronic device 110 determines at least one of the operation of determining a first amount to be returned to the user among the item price paid by the user, whether to return the delivery amount related to the order request to the user, and the second amount to be returned. The amount to be paid to the user may be calculated based on at least one of the operation and the operation of determining at least one of whether to pay additional compensation to the user and a third amount to be paid. For example, if a user purchases an item worth 10,000 won but cancels it due to delivery delay, the electronic device 110 determines the first amount to be 10,000 won, returns the delivery amount, and sets the second amount to 3,000 won. It can be decided to pay additional compensation, set the third amount as 5,000 won, and return a total of 18,000 won. Alternatively, if the user purchases an item worth 10,000 won but cancels it due to a simple change of mind, the electronic device 110 determines the first amount to be 10,000 won, decides not to return the delivery amount, and does not pay additional compensation. If you decide not to do so, you may decide to return the total amount of 10,000 won. In relation to this, in addition to the case where the delivery amount is not returned, there may be various embodiments, such as the case where the delivery amount is returned but the amount multiplied by the ratio of the number of canceled items to the total number of ordered items is returned. In addition, when paying a third amount, the amount may be determined by considering the specific reason for cancellation. For example, if the item has expired, a higher level of compensation will be provided than if the item has an expiration date remaining but the expiration date is somewhat imminent. may be paid.

As in the above example, the amount to be paid to the user may be determined by considering the reason for cancellation of the order. In particular, whether to pay the second and third amounts and their specific amounts may be determined by considering the reason for cancellation of the order.

The electronic device 110 provides information about order cancellation to the user device 120 (205). User device 120 may provide information including the results of canceling an order to the user. According to one embodiment, information about order cancellation may be provided to the user by further displaying the result of order cancellation on the screen that displays the result of processing the order request in the user device 120. In this regard, the screen displaying the results of processing the order request includes not only the results after processing of the order request is completed, but also a screen displaying the process in which the order request is being processed and a screen displaying that the order request is scheduled to be processed. It can be understood as a broad concept.

According to one embodiment, the information including the results of canceling the order includes information including a list of items for which the order was canceled, information including a list of items for which the order was not canceled, and payment to the user upon cancellation of the order. It may contain at least one piece of information including the amount to be paid.

An example of information including the results of canceling an order is shown in Figure 6. Referring further to FIG. 6, the result of canceling the order may be further displayed on the screen that displays the result of processing the order request (610). Relatedly, reference numeral 611 corresponds to information containing a list of items for which an order has not been cancelled, reference numeral 612 corresponds to information containing a list of items for which an order has been cancelled, and reference numeral 613 corresponds to information containing a list of items for which an order has been cancelled. By taking into account the final amount that the customer will pay, the information can be responded to.

Meanwhile, a screen displaying the results of processing an order request according to an embodiment may display one or more user interfaces (“Order Details”, “View Receipt”, etc.) for displaying detailed information, and may display one or more user interfaces (“Order Details”, “View Receipt”, etc.) for displaying detailed information. If there is a user input, a purchase receipt screen 620 and an order details screen 630 may be provided in response. According to the embodiment shown in FIG. 6, on the order details screen 630, the above-described items are displayed along with information such as the item price paid by the user in relation to each item, the item price still to be paid, and the item price to be refunded. Additional information such as the second amount and the third amount may be displayed. For example, information indicating that the amount to be paid for purchasing an item that the user has not canceled is 190 yen. Information indicating that the amount to be paid to the user upon cancellation of the order is 346 yen. Informing information, etc. may be provided (631).

According to one embodiment, when an order is canceled for a part of the order quantity in relation to a specific type of item among one or more items, the information about the order cancellation includes quantity information calculated by subtracting a part of the quantity from the order quantity. It can be included. For example, with regard to the example of Figure 6, if one of the three cartons of milk was canceled due to damage, the information containing the list of items for which the order was not canceled would be the original order quantity minus the canceled quantity. It may include quantity information for “2 bottles” (see reference numeral 611).

According to one embodiment, information including a list of items for which an order has been canceled may include information indicating the reason for canceling the order. For example, in relation to the example of Figure 6, if the order is canceled due to damage to one carton of water and one carton of milk, "Damaged Item" is provided as the reason for cancellation along with information notifying the cancellation of each item. A phrase such as may be displayed (see reference numeral 612). In relation to this, for items with the same reason for order cancellation, the reason for cancellation may be displayed only once, but the order is not limited to this.

Information indicating the reason for canceling an order does not necessarily have to be included in the information including the list of items, but the method of displaying that information, such as being displayed in a separate space on the screen that displays the results of processing the order request, is not necessarily included in the information including the list of items. Various embodiments may exist.

According to one embodiment, the electronic device 110 may obtain recommended item information for the user based on information about order cancellation and provide the recommended item information to the user. For example, if the user cancels the purchase of milk, the electronic device 110 may suggest the purchase of milk sold at another seller or the purchase of soy milk, and in some cases, may offer the same product as the canceled product. You can also offer to repurchase milk products. Which item to recommend to the user may be determined by the electronic device 110, but is not limited to this, and various embodiments may exist, such as being determined by an administrator's input or determined by the user device 120.

Depending on the embodiment, the purchase of the item may be suggested by taking into account not only the item for which the order was canceled, but also the reason for canceling the order. For example, if the reason the user canceled the purchase of milk was because of the user's change of mind. You can suggest purchasing soy milk, and if the reason for canceling the purchase of milk is because the item was damaged, you can also suggest purchasing a milk product that is tightly packaged in a plastic container.

Figure 3 is a diagram for explaining a user interface for checking information related to an order and changing the order status according to an embodiment.

Referring to FIG. 3 , the electronic device 110 according to one embodiment may check information related to an order and provide information for changing the order status. The device that has received the information (for example, the manager's device 130, etc.) may configure and provide a user interface based on the provided information (300).

The user interface may provide functionality for retrieving one or more order information. The function for retrieving order information may include a function for filtering order information based on criteria including at least some of order ID, order status, delivery person ID, device ID, customer phone number, and order date and time.

The user interface may provide a function for changing the status of order information. This may include a function for changing the status of order information retrieved according to the search function described above, but is not limited to this, and an embodiment in which a search function does not exist but provides a function for changing the status of order information is also provided. It can exist.

The function for changing the status of order information may correspond to an interface that includes phrases such as “Change status” on the drawing. The authority to change the status of order information may be provided to, for example, an administrator. In this case, Figure 4 may correspond to a screen displayed on the administrator's device 130, but is not limited thereto. For example, FIG. 3 may include at least one of a screen displayed on the user device 120, a screen displayed on the electronic device 110, and a screen displayed on another external device.

According to one embodiment, when receiving an input to change the status of order information, a user interface may be provided to input a reason for order cancellation. In relation to this, input to change the status of order information may be received from a person with authority to change the status of order information, such as an administrator, or may be received from a person who requests to change the status of order information, such as a user or delivery person. It could be. In the latter case, an administrator, etc. may further determine whether to approve the request, but the embodiment of the present invention is not limited to this case.

Figure 7 is an operation flowchart of a method in which an electronic device processes item order information according to an embodiment.

Referring to FIG. 7, the electronic device 110 according to one embodiment obtains an order request for one or more items from the user (710).

In response to the order request, the electronic device 110 processes payment and delivery for one or more items (720). “Processing payment and delivery for items” can be understood as a broad concept of processing orders based on order requests for items, for example, when payment for the item is not required (e.g., the item is provided for free). case) or when delivery of the item is not required (for example, if the item is an item such as a mobile gift certificate that does not need to be physically delivered), at least one process of payment and delivery may be omitted.

The electronic device 110 confirms the reason for order cancellation for some of one or more items (730). Reasons for order cancellation can be understood to include not only reasons for canceling an order and issuing a refund, but also reasons for taking follow-up action to ensure that the order is processed correctly, such as reasons for re-delivering the item. .

Based on the reason for order cancellation, the electronic device 110 obtains information about order cancellation of some of one or more items (740). Information about order cancellation according to one embodiment may include at least one of information indicating the item for which the order is canceled among one or more items, information indicating the reason for order cancellation, and information about the amount to be paid to the user.

The electronic device 110 provides information about order cancellation to the user (750). According to one embodiment, the electronic device 110 may provide information about order cancellation to the user device 120, and the user device 120 may provide information including the result of order cancellation to the user.

Figure 8 is an exemplary diagram of the configuration of an electronic device that processes item order information according to an embodiment.

Referring to FIG. 8 , the electronic device 110 includes a transceiver 810, a processor 820, and a memory 830. The electronic device 110 can be connected to the electronic device 110 and other external devices through the transceiver 810 and exchange data.

The processor 820 may include at least one device described above with reference to FIGS. 1 to 7 or may perform at least one method described above with reference to FIGS. 1 to 7 . The memory 830 may store information for performing at least one method described above with reference to FIGS. 1 to 7 . Memory 830 may be volatile memory or non-volatile memory.

The processor 820 can control the electronic device 110 to execute programs and provide information. The code of the program executed by the processor 820 may be stored in the memory 830.

Additionally, the electronic device 110 in one embodiment may further include an interface that can provide information to the user.

Meanwhile, the specification and drawings disclose preferred embodiments of the present invention, and although specific terms are used, they are used in a general sense to easily explain the technical content of the present invention and to aid understanding of the present invention. It is not intended to limit the scope of the invention. In addition to the embodiments disclosed herein, it is obvious to those skilled in the art that other modifications based on the technical idea of the present invention can be implemented.

The device or terminal according to the above-described embodiments includes a processor, memory for storing and executing program data, permanent storage such as a disk drive, a communication port for communicating with an external device, a touch panel, and a key. , and may include user interface devices such as buttons. Methods implemented as software modules or algorithms may be stored on a computer-readable recording medium as computer-readable codes or program instructions executable on the processor. Here, computer-readable recording media include magnetic storage media (e.g., ROM (read-only memory), RAM (random-access memory), floppy disk, hard disk, etc.) and optical read media (e.g., CD-ROM). ), DVD (Digital Versatile Disc), etc. The computer-readable recording medium is distributed among computer systems connected to a network, so that computer-readable code can be stored and executed in a distributed manner. The media may be readable by a computer, stored in memory, and executed by a processor.

This embodiment can be represented by functional block configurations and various processing steps. These functional blocks may be implemented in various numbers of hardware or/and software configurations that execute specific functions. For example, embodiments may include integrated circuit configurations such as memory, processing, logic, look-up tables, etc., capable of executing various functions under the control of one or more microprocessors or other control devices. can be hired. Similar to how the components can be implemented as software programming or software elements, the present embodiments include various algorithms implemented as combinations of data structures, processes, routines or other programming constructs, such as C, C++, Java ( It can be implemented in a programming or scripting language such as Java, assembler, Python, etc. Functional aspects may be implemented as algorithms running on one or more processors. Additionally, this embodiment may employ conventional technologies for electronic environment settings, signal processing, and/or data processing. Terms such as “mechanism,” “element,” “means,” and “composition” can be used broadly and are not limited to mechanical and physical components. The term may include the meaning of a series of software routines in connection with a processor, etc.

The above-described embodiments are merely examples and other embodiments may be implemented within the scope of the claims described below.

Claims (18)

In a method of processing item order information in an electronic device,
Obtaining an order request for one or more items from a user;
In response to the order request, processing payment and delivery for the one or more items;
Confirming the reason for order cancellation for some of the one or more items;
Obtaining information about order cancellation of some of the one or more items based on the reason for order cancellation; and
A method of processing item order information, comprising providing information about order cancellation to the user.
According to paragraph 1,
The steps to check the reason for order cancellation are:
A method of processing item order information, comprising the step of confirming a reason for a refund that occurred for some of the one or more items after the delivery is completed.
According to paragraph 1,
A method of processing item order information, further comprising the step of determining whether to collect the item having the reason for order cancellation from the delivery location.
According to paragraph 1,
The steps to check the reason for order cancellation are:
A method of processing item order information, comprising obtaining feedback information about at least some of the one or more items from the user.
According to paragraph 4,
The steps to check the reason for order cancellation are:
A method of processing item order information, further comprising determining whether the feedback information includes a reason for order cancellation.
According to clause 5,
The steps to check the reason for order cancellation are:
When it is determined that the feedback information does not include a reason for order cancellation, the method further includes providing response information corresponding to the feedback information to the user.
According to paragraph 1,
A user interface for entering the reason for order cancellation is provided to the administrator,
The steps to check the reason for order cancellation are:
A method of processing item order information, comprising the step of receiving information including a reason for order cancellation from the manager through the user interface.
According to paragraph 1,
Information on canceling the above order is
Information indicating which of the one or more items above is for which an order is to be cancelled,
Information notifying the reason for cancellation of the above order, and
Information on the amount to be paid to the above user
A method of processing item order information, comprising at least one of the following.
According to clause 8,
In relation to a specific type of item among the one or more items above, if an order is canceled for a portion of the order quantity,
Information on canceling the above order is
A method of processing item order information, characterized in that it includes quantity information calculated by subtracting the partial quantity from the order quantity.
According to paragraph 1,
The reasons for order cancellation are:
When information is obtained from the user indicating a change in purchase intention for some of the one or more items,
If there is a shortage of stock for some of the one or more items above,
If there is a problem with delivery of some of the one or more items above,
If there is a problem with payment for some of the one or more items above, and
If there is a problem with the condition of some of the one or more items above
A method of processing item order information, comprising at least one of the following.
According to paragraph 1,
A method of processing item order information, further comprising obtaining feedback regarding future ordering of the one or more items based on the reason for order cancellation.
According to paragraph 1,
A method of processing item order information, further comprising requesting status confirmation of stock items corresponding to the same type as some of the one or more items, based on the reason for order cancellation.
According to paragraph 1,
The step of obtaining information about order cancellation is
A method of processing item order information, comprising calculating an amount to be paid to the user based on the reason for order cancellation.
According to clause 13,
The step of calculating the amount to be paid to the user is
determining a first amount to be returned to the user among the item price paid by the user;
determining at least one of whether to return a shipping amount related to the order request to the user and a second amount to return; and
Determining at least one of whether to pay additional compensation to the user and a third amount to be paid
A method of processing item order information, comprising at least one of the following.
According to paragraph 1,
A method of processing item order information, characterized in that information about the order cancellation is provided on the user's device on a screen that displays the results of processing the order request.
According to paragraph 1,
Obtaining recommended item information for the user based on the information about the order cancellation; and
A method of processing item order information, further comprising providing the recommended item information to the user.
A non-transitory computer-readable recording medium that records a program for executing the method of claim 1 on a computer.
In an electronic device that processes item order information,
Includes a transceiver, memory for storing instructions, and a processor;
The processor is connected to the transceiver and the memory,
Obtain an order request for one or more items from a user,
In response to the order request, process payment and delivery for the one or more items,
Confirm the reason for order cancellation for some of the one or more items above,
Based on the reason for order cancellation, obtain information about order cancellation of some of the one or more items,
An electronic device that provides information about order cancellation to the user.

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