KR20220127062A - Untact based computer maintenance device - Google Patents

Abstract

The present invention relates to a non-face-to-face computer maintenance device, which installs a server program on a computer running Windows, sets the same as a management computer, installs a client program for diagnosis and emergency management on a sub-computer operating as Windows, runs as an agent program, is connected to the management computer through a network, and performs self-maintenance or executes system backup recovery according to commands of the management computer. The non-face-to-face computer maintenance device comprises: a client computer installing a client program for self-diagnosis and emergency handling, and when the client program is executed, operating as an agent, connecting to the management computer through a network, and automatically transmitting diagnosis information to the management computer after self-diagnosis, and executing an emergency recovery function according to a diagnosis result for self-maintenance or executing system backup recovery according to a command of the management computer; and a management computer installing a server program for managing the client computer, handling backup recovery of the client computer according to a predetermined procedure when the server program is executed, and automatically performing emergency measures according to the diagnosis result.

Description

Non-face-to-face computer maintenance device {Untact based computer maintenance device}

The present invention relates to a non-face-to-face-based computer maintenance apparatus, in particular, by installing a server program on a computer operating in Windows, setting it as a management computer, enabling remote management of a subordinate computer, and enabling a subordinate computer operating as a window It is a non-face-to-face-based system that installs a client program for diagnosis and emergency management on a computer and operates as an agent program and is connected to the management computer through a network to perform self-maintenance or execute system backup recovery according to the management computer's command. It relates to computer maintenance equipment.

Typically, PC (Personal Computer) vendors or manufacturers provide consumers with a warranty period of one year or more while selling PCs.

The PC sales company or the maintenance company operated or entrusted by the manufacturer is responsible for solving the paid/free maintenance of the PC that occurs during the warranty period.

At this time, consumers who are unfamiliar with computer failures or problems immediately call a maintenance company and request a business trip service even if a minor problem occurs due to a virus or hardware defect.

This business trip service basically takes the travel time of the maintenance personnel to the destination, the determination of the failure, and the processing time according to the symptom resolution, which is passed on to the PC sales company or the manufacturer and pointed out as a problem of PC sales. come.

In order to solve this problem, the conventional PC sales company or manufacturer embeds a backup image that can completely restore the operating system in the hard disk of the PC they sell, and then the consumer selects it from the booting menu and restores the problem. It was built and sold to solve the problem.

This method is a method of recovering the PC after initializing the entire hard disk or a method of installing the operating system newly. It takes a very long time and adds to the inconvenience of the consumer.

In addition, after setting the restore point in the operating system, an option to return to the state at that point in time if a problem or error occurs was provided. in many cases

In addition, this restoration service is not a perfect solution to the problems caused by the accumulated defects of the hardware itself, and there is a problem in that user data or programs after the recently set restoration point are lost, so the effectiveness was not great.

To compensate for this, after installing and selling the remote recovery support program on the PC being sold, if a problem occurs, the consumer operates the remote recovery support program to connect with the counselor, and the counselor finds the problem of the PC remotely A method of resolving the symptoms by taking measures was also used.

In this way, too, in the case of a PC that cannot be booted due to a problem with the operating system itself or the hard disk where the operating system is installed, or a remote connection is not possible due to an error in the network connection, consumers can easily receive remote recovery support. There was no problem.

Therefore, instead of the PC maintenance method as described above, it is necessary to study a method for automatically and conveniently real-time PC maintenance without user intervention.

On the other hand, the conventionally proposed technology for the maintenance of the PC is disclosed in the following <Patent Document 1> to <Patent Document 4>.

In <Patent Document 1>, the PC and the PC are connected remotely through the Internet network, and after checking and diagnosing the PC of the client concept, the software elements are remotely and the hardware elements are online and Offline is properly harmonized to create a fast and convenient computer use environment.

In addition, <Patent Document 2> discloses a networking PC server that provides a networking PC service to a subscriber terminal connected to the Internet, and the networking PC that authenticates the subscriber terminal and allows the authenticated subscriber terminal to use the networking PC service. A service platform that interworks with a server is provided. Through this configuration, the subscriber does not need to upgrade the operating system or separately purchase and install an application program, and install it on the networking PC server assigned to the subscriber, thereby eliminating the need to perform separate maintenance.

In addition, <Patent Document 3> supports PC recovery by installing a customized Windows PE image including a remote access and remote recovery configuration device through a boot manager, so that a user without computer and network knowledge cannot boot a PC Even if the problem is easily supported online, the maintenance cost of PC vendors is reduced.

In addition, <Patent Document 4> discloses that when a PC user encounters a problem, he uses an external client to access a text conversational chatbot (chat robot) service, enters a problem (symptom) while having a text conversation, and sends it to a text message. For the corresponding solution, the chatbot search engine provides the relevant information from the chatbot server to solve the problem, and in the end, if it is not resolved, it proposes real-time matching with an IT engineer to provide the best PC after-sales service management system.

However, the prior art disclosed in these <Patent Document 1> to <Patent Document 4> has a disadvantage that a user has to intervene for PC maintenance, or is customized including a remote access and remote recovery configuration device to a client PC, which is a user PC. There was the complexity of having to install a Windows PE image.

Korean Patent Laid-Open Patent No. 2001-0044410 (published on June 5, 2001) (After-sales service and management method using PC remote control technology) Republic of Korea Patent 10-0593468 (Registered on June 19, 2006) (Network PC service device and method in public network) Republic of Korea Patent Registration 10-2025731 (Registered on September 20, 2019) (PC remote recovery configuration device, remote recovery system and remote recovery method) Republic of Korea Patent Registration 10-2073069 (Registered on January 29, 2020) (PC after-sales service management system)

Therefore, the present invention has been proposed to solve all the problems that occur in the general PC maintenance method as described above and the problems that occur in the prior art. to enable remote management of sub-computers, install client programs for diagnosis and emergency management on sub-computers operating as Windows, operate as an agent program, An object of the present invention is to provide a non-face-to-face-based computer maintenance device that executes or executes system backup recovery according to a command of a management computer.

Another object of the present invention is to provide a non-face-to-face computer maintenance apparatus that allows a management computer to remotely control a client computer based on a predetermined command (backup, recovery, patch, etc.).

In order to achieve the above object, "non-face-to-face-based computer maintenance apparatus" according to the present invention,

A client program for self-diagnosis and emergency treatment is installed, and when the client program is executed, it operates as an agent and connects to the management computer and the network, and automatically transmits diagnostic information to the management computer, and emergency recovery function according to the diagnosis result a client computer that performs self-maintenance by executing or executes system backup recovery according to a command of the management computer; and

and a management computer that installs a server program for managing the client computer, processes the backup recovery of the client computer according to a predetermined procedure when the server program is executed, and automatically performs emergency measures according to the diagnosis result do it with

In the above, the client computer,

a management computer connection unit for connecting to the management computer through a network;

a storage unit for storing client program and system diagnosis data, emergency recovery processing method, and recovery and backup scheduling data;

a client program execution unit that extracts and executes the client program stored in the storage unit, and operates as an agent after the execution of the client program; and

Diagnose the system in real time using at least one of the automatic window system log automatic analysis method, the allowed or required installation program automatic analysis method, or the system resource automatic analysis method, and transmit the system diagnosis result to the management computer through the management computer connection unit It is characterized in that it includes a system diagnostic unit.

In the above, the client computer,

a recovery scheduling unit that operates the recovery scheduling according to a preset recovery schedule; and

It characterized in that it further comprises a system recovery unit for restoring the system to a preset image according to the recovery schedule of the recovery scheduling unit.

In the above, the client computer,

a backup scheduling unit operating system backup scheduling according to a preset system backup schedule; and

It characterized in that it further comprises a system backup unit for executing a system backup according to the system backup schedule of the backup scheduling unit.

In the above, the client computer,

an emergency recovery processing unit that restores the system to an image stored in the management computer in case of an emergency including disk replacement or recovers the system according to a recovery command from the management computer; and

It characterized in that it further comprises a master image backup unit for backing up the master image for collectively recovering a plurality of client computers to the same operating system (OS) environment.

In the above management computer,

a client computer connection unit for connecting to the client computer through a network;

a database for storing a server program, grouping information for grouping a plurality of client computers, backup schedule management information for managing a backup schedule for each client, a method for handling a client computer according to a backup image, an image file, a diagnosis result, and control information of the client computer;

a server program execution unit extracting and executing the server program stored in the storage unit; and

When the server program is executed, it is characterized in that it includes a client computer control unit that controls grouping by client and automatically performs backup, recovery, patching, system reboot/termination, and execution of a specific program remotely.

In the above management computer,

a client computer grouping unit for grouping specific client computers; and

It characterized in that it further comprises a backup schedule management unit for setting a backup schedule for the client computers or individual client computers grouped by the client computer grouping unit, and setting a backup image storage location.

In the above management computer,

It characterized in that it further comprises a backup image management unit that manages the list and image files for the backup schedule or images directly backed up by the user, and processes the inquiry/addition/deletion of images by individualizing or grouping them for each client computer.

In the above management computer,

It characterized in that it further comprises a client computer diagnosis and action unit for automatically recovering the client computer by any one of an automatic action or a manual action when an error occurs in the client computer based on the diagnosis result transmitted from the client computer.

According to the present invention, by installing a server program on a computer operating as Windows, installing a client program for diagnosis and emergency management in a sub-computer operating as Windows, and operating it as an agent program, the client computer In the event of an error, it automatically transmits the diagnosis result of the management computer, and the management computer automatically handles the error of the client computer in a predetermined way, so that the maintenance of the computer is automatically possible without face-to-face.

In addition, according to the present invention, there is an advantage that the management computer can remotely control the client computer based on predetermined commands (backup, recovery, patch, etc.).

1 is an overall configuration diagram of a non-face-to-face-based computer maintenance apparatus according to the present invention;
Figure 2 is a block diagram showing an embodiment of the management computer of Figure 1;
3 is a block diagram illustrating an embodiment of the client computer of FIG. 1 .

Hereinafter, a non-face-to-face-based computer maintenance apparatus according to a preferred embodiment of the present invention will be described in detail with reference to the accompanying drawings.

The terms or words used in the present invention described below should not be construed as being limited to conventional or dictionary meanings, and the inventor may appropriately define the concept of terms in order to best describe his invention. It should be interpreted as meaning and concept consistent with the technical idea of the present invention based on the principle that it can be.

Therefore, the embodiments described in this specification and the configurations shown in the drawings are only preferred embodiments of the present invention, and do not represent all of the technical spirit of the present invention, so various equivalents and It should be understood that there may be variations.

1 is an overall configuration diagram of a non-face-to-face computer maintenance apparatus according to a preferred embodiment of the present invention, and is a management computer (PC) 100 and a client computer (PC) 200, 300, ..., 200+ N).

Herein, the configuration and operation of each of the client computers (PCs) 200, 300, ..., 200+N are the same. Hereinafter, for convenience and clarity of explanation, only one client computer (eg, 200) is used. to explain

The client computer 200 installs a client program for self-diagnosis and emergency treatment, operates as an agent when the client program is executed, connects to the management computer 100 through a network, and automatically manages the diagnosis information It is transmitted to the computer 100 and performs self-maintenance by executing an emergency recovery function according to the diagnosis result or serves to perform system backup recovery according to the command of the management computer 100 .

As shown in FIG. 3, the client computer 200 includes a management computer connection unit 201 for connecting to the management computer 100 through a network, a client program, system diagnostic data, emergency recovery processing method, and recovery and backup A storage unit 203 for storing scheduling data, etc., a client program execution unit 202 that extracts and executes a client program stored in the storage unit 203, and operates as an agent after the execution of the client program, and a window system log (Windows System Log) Diagnose the system in real time using at least one of an automatic analysis method, an automatic analysis method for permitted or required installation programs, and an automatic system resource analysis method, and manage the system diagnosis result through the management computer connection unit 201 and a system diagnostic unit 204 that transmits to the computer 100 .

In addition, the client computer 200 includes a recovery scheduling unit 209 that operates the recovery scheduling according to a preset recovery schedule, and a system recovery system that recovers the system to a preset image according to the recovery schedule of the recovery scheduling unit 209 . unit 205, a backup scheduling unit 210 that operates system backup scheduling according to a preset system backup schedule, and a system backup unit 206 that executes a system backup according to the system backup schedule of the backup scheduling unit 210 may further include.

In addition, the client computer 200 restores the system to the image stored in the management computer 100 in an emergency situation including disk replacement, or an emergency recovery processing unit 207 that restores the system according to the recovery command of the management computer 100 . , and a master image backup unit 208 for backing up a master image for collectively restoring a plurality of client computers to the same operating system (OS) environment.

The management computer 100 installs a server program for managing the client computer 200, and when the server program is executed, it processes the backup recovery of the client computer 200 according to a predetermined procedure, and takes emergency measures according to the diagnosis result. serves to automatically perform

As shown in FIG. 2, the management computer 100 includes a client computer connection unit 101 for connecting to the client computer 200 through a network, a server program, and grouping information for grouping a plurality of client computers and each client. A database 103 that stores backup schedule management information for managing a backup schedule, a backup image, an image file, a client computer action method according to a diagnosis result, and control information of the client computer, and a server program stored in the storage unit 203; A server program execution unit 102 that extracts and executes, and a client computer control unit that, when the server program is executed, controls grouping for each client and automatically performs backup, recovery, patching, system reboot/termination, and specific program execution remotely (108).

In addition, the management computer 100 sets a backup schedule for a client computer grouping unit 104 for grouping specific client computers, a client computer grouped by the client computer grouping unit 104 or individual client computers, and performs backup The backup schedule management unit 105 that sets the image storage location, manages the list and image files for the backup schedule or images directly backed up by the user, and handles inquiry/addition/deletion of images by individualizing or grouping them by client computer. It may further include a backup image management unit (106).

In addition, the management computer 100 automatically recovers the client computer by any one of an automatic action or a manual action when an error occurs in the client computer 200 based on the diagnosis result transmitted from the client computer 200 . It may further include a client computer diagnosis and action unit 107 that does.

The operation of the non-face-to-face-based computer maintenance apparatus according to the preferred embodiment of the present invention configured as above will be described in detail as follows.

The client computer 200 installs a client program for self-diagnosis and emergency treatment, and when the client program is executed, it operates as an agent and connects to the management computer 100 through a network, performs self-diagnosis, Self-diagnosis information is automatically transmitted to the management computer 100 . Here, the client program is a program that occupies only a separate hidden partition area of 500 MB in the storage unit 203 . The client computer 200 may be a general desktop PC operating with Windows.

The client computer 200 automatically transmits self-diagnosis information to the management computer 100 and performs self-maintenance by executing an emergency recovery function according to the diagnosis result, or backs up the system according to the command of the management computer 100 . Execute recovery.

The management computer 100 is implemented as a general desktop PC operating with Windows, a server program for managing the client computer 200 is installed, and when the server program is executed, the client computer 200 is backed up according to a predetermined procedure It processes recovery and automatically performs emergency measures according to the diagnosis result. In this case, an administrator who manages the client computer can manage the client computer by accessing the management computer 100 operating as the server using a PC operating as a Windows.

The management computer 100 may be remotely controlled based on a command (backup, recovery, patch, etc.) determined for the client computer 200 .

Hereinafter, the process of automatically managing the client computer 200 by the management computer 100 non-face-to-face will be described in detail as follows.

The management computer 100 controls grouping by client in the client computer control unit 108 according to the execution of the server program, and automatically performs backup, recovery, installation of various patch files, rebooting/terminating the system, execution of a specific program, etc. remotely control with

For example, a system backup can be performed for client PCs selected by the administrator, system recovery can be performed for the client PCs selected by the administrator, and various patch files (Windows Update files or various Executable file type patch) can be sent to the client PCs selected by the administrator to automatically proceed with the patching process in batches, and the system reboot/shutdown or execution of a specific program can be performed for the client PCs selected by the administrator. .

To this end, Windows installation, installation of various applications and environment settings are performed on the client computer, and when backup is performed, the image is received through the network and stored in the database 103 . In the future, this image can be used as a master image and can be restored by sending the image to the client PC through the network.

Multiple types of master images can be set and managed, and a specific master image can be applied to grouped PCs as needed by grouping desired PCs, useful when setting multiple PCs with the same OS and settings at once can be used

This will be described in detail as follows.

The client computer grouping unit 104 groups specific client computers selected by the administrator under the control of the client computer control unit 108 . Here, grouping means grouping multiple client computers with the same OS and environment. Grouping allows you to implement OS and settings, etc. at once.

Accordingly, the administrator can group and manage client computers to be managed after accessing the management computer 100 using the administrator PC. For example, client computers may be grouped by company or organization, or by department or team in one company or organization.

In addition, the backup schedule management unit 105 sets a backup schedule for the client computers grouped by the client computer grouping unit 104 or individual client computers, and sets a backup image storage location.

The backup schedule can be set by the administrator, for example, the backup schedule can be set on a daily/weekly/monthly/specific day basis. As for the backup image storage location, the administrator can select the local storage device of the management computer or the client computer.

In addition, the backup image management unit 106 manages the list and image files for the backup schedule or images directly backed up by the user, and processes image inquiry/addition/deletion by individualizing or grouping them for each client computer.

In addition, the client computer diagnosis and action unit 107 performs an automatic action or a manual action when an error occurs in the client computer 200 based on the diagnostic result transmitted from the client computer 200 as any one action method. 200) is automatically restored and the action is performed.

For example, the client computer 200 self-diagnoses the state of the client computer 200 in real time using the Windows System Log automatic analysis method in the system diagnosis unit 204, and when an abnormal condition occurs as a result of the self-diagnosis, the problem situation automatically occurs A related notification message is transmitted to the management computer 100 .

The client computer diagnosis and action unit 107 of the management computer 100 checks the problem situation of the client computer through the problem situation notification message, and automatically or manually corrects the problem situation of the client computer.

That is, when a critical error occurs by automatically analyzing the problem status notification message, an automatic action is taken to control the client computer 200 to automatically proceed with system recovery when a critical error occurs more than a predetermined number of times.

As another method, the administrator inquires about a critical error that occurred on the client computer, and the administrator takes manual measures such as system recovery.

In addition, the system diagnosis unit 204 searches and sets a list of programs allowed to be installed for each client computer using an automatic analysis method of permitted or required installation programs, and automatically when programs other than the permitted programs are installed on the client computer A notification message is sent to the management computer 100 . In addition, it searches/sets the list of required installation programs for each client computer, and automatically sends a notification message to the management computer when the required installation program is deleted from the client computer.

When the client computer diagnosis and action unit 107 receives the diagnosis result according to the automatic analysis of the permitted or required installation program from the client computer 200, it analyzes it and takes action.

For example, when a notification occurs due to a problem with the permitted or required installation program, it is set to automatically proceed with system recovery and takes automatic action.

As another action method, when an administrator receives a notification message for an allowed or required installer, he or she can inquire about it. get drunk

In addition, the system diagnostic unit 204 diagnoses the CPU occupancy and network data usage by an automatic system resource analysis method, and when the CPU occupancy rises above a set value or the network data usage increases, automatically to the management computer 100 Send a notification message.

When the client computer diagnosis and action unit 107 receives a diagnosis result according to the automatic system resource analysis method from the client computer 200, it analyzes it and takes action.

For example, if a situation exceeding the set CPU occupancy or network data usage persists for more than a predetermined time, the process that causes the situation is automatically forcibly terminated, or the client computer is automatically controlled to perform system recovery to take action.

As another action method, when a notification message according to the automatic analysis of system resources is received from the client computer, the administrator can inquire the information, and the administrator can remotely terminate the process forcibly or take action such as system recovery. When taken, it sends the corresponding command information to the client computer to take action manually.

On the other hand, the client computer 200 performs self-diagnosis in three ways as described above, and automatically notifies the management computer 100 of the diagnosis result when an abnormality occurs, and when an action method according to the notification result is received, measures accordingly carry out

For example, the recovery scheduling unit 209 transmits a system recovery signal to the system recovery unit 205 when a preset recovery scheduling or system recovery command is received from the management computer 100 . Here, the recovery scheduling may be set to daily/weekly/monthly/specific day.

The system recovery unit 205 restores the system to a preset image according to the recovery schedule or system recovery command of the recovery scheduling unit 209 .

For example, in a state in which Windows is booted, a client program is executed to perform system recovery, and the system is recovered using the management computer 100 or a locally stored image.

As another system recovery method, press the shortcut key when booting the PC to execute the recovery program to perform system recovery, and to perform recovery using a managed computer or locally stored image.

In addition, the backup scheduling unit 210 schedules the backup operation of the system backup unit 206 according to a preset system backup schedule. The backup schedule may be set to daily/weekly/monthly/specific day.

The system backup unit 206 executes a system backup according to the system backup schedule of the backup scheduling unit 210 .

For example, a system backup is performed by executing a client program in a booted state in Windows, and an image is stored in the management computer 100 or locally.

As another system backup method, a system backup is performed by pressing a shortcut key when booting a PC to execute a recovery program, and an image is stored on the management computer 100 or locally.

In addition, the emergency recovery processing unit 207 of the client computer 200 restores the system to the image stored in the management computer 100 in an emergency situation including disk replacement or recovers the system according to the recovery command of the management computer 100 . emergency treatment can be performed.

For example, when replacing the disk with a new disk due to disk failure, the system can be restored with the image stored in the management computer 100 by booting the computer with the emergency recovery USB media, or the management computer can be restored by entrusting control to the administrator.

If the computer user is not sure, boot from the emergency recovery USB media and take control from the management computer.

In addition, the master image backup unit 208 backs up the master image for collectively restoring a plurality of client computers to the same operating system (OS) environment, and uses the backed up master image according to the command of the management computer to perform pluralization. can

As described in detail above, the present invention installs a server program in a computer operating as Windows, sets it as a management computer, enables remote management of a sub-computer, and provides diagnosis and emergency management to a sub-computer operating as Windows. By installing a client program for the system and operating as an agent program, it is connected to the management computer through a network to perform self-maintenance or system backup recovery according to the management computer's command, so that it is automatically You can maintain your computer.

In addition, according to the present invention, the management computer can remotely control the client computer based on a predetermined command (backup, recovery, patch, etc.).

Although the invention made by the present inventor has been described in detail according to the above embodiments, the present invention is not limited to the above embodiments and it is common knowledge in the art that various changes can be made without departing from the gist of the present invention. self-evident to those who have

100: management computer
101: client computer connection
102: server program execution unit
103: database (DB)
104: client computer grouping unit
105: backup schedule management unit
106: backup image management unit
107: Client computer diagnosis and action unit
108: client computer control
200: client computer
201: management computer connection
202: client program execution unit
203: storage
204: system diagnostic unit
205: system recovery unit
206: system backup unit
207: Emergency Recovery Unit
208: master image backup unit
209: recovery scheduling unit
210: backup scheduling unit

Claims (9)

A client program for self-diagnosis and emergency treatment is installed, and when the client program is executed, it operates as an agent and connects to the management computer and the network, and after self-diagnosis, diagnostic information is automatically transmitted to the management computer, a client computer that performs self-maintenance by executing an emergency recovery function or performs system backup recovery according to a command of the management computer; and
and a management computer that installs a server program for managing the client computer, processes the backup recovery of the client computer according to a predetermined procedure when the server program is executed, and automatically performs emergency measures according to the diagnosis result. A non-face-to-face-based computer maintenance device with
The method according to claim 1, The client computer,
a management computer connection unit for connecting to the management computer through a network;
a storage unit for storing client program and system diagnosis data, emergency recovery processing method, and recovery and backup scheduling data;
a client program execution unit that extracts and executes the client program stored in the storage unit, and operates as an agent after the execution of the client program; and
Diagnose the system in real time using at least one of the automatic window system log automatic analysis method, the allowed or required installation program automatic analysis method, or the system resource automatic analysis method, and transmit the system diagnosis result to the management computer through the management computer connection unit Non-face-to-face-based computer maintenance apparatus comprising a system diagnostic unit.
The method according to claim 1, The client computer,
a recovery scheduling unit that operates the recovery scheduling according to a preset recovery schedule; and
and a system recovery unit for restoring the system to a preset image according to the recovery schedule of the recovery scheduling unit.
The method according to claim 1, The client computer,
a backup scheduling unit operating system backup scheduling according to a preset system backup schedule; and
and a system backup unit executing a system backup according to the system backup schedule of the backup scheduling unit.
The method according to claim 1, The client computer,
an emergency recovery processing unit that restores the system to an image stored in the management computer in case of an emergency including disk replacement or recovers the system according to a recovery command from the management computer; and
A non-face-to-face-based computer maintenance apparatus comprising a master image backup unit for backing up a master image for collectively restoring a plurality of client computers to the same operating system (OS) environment.
The method according to claim 1, The management computer,
a client computer connection unit for connecting to the client computer through a network;
a database for storing a server program, grouping information for grouping a plurality of client computers, backup schedule management information for managing a backup schedule for each client, a method for handling a client computer according to a backup image, an image file, a diagnosis result, and control information of the client computer;
a server program execution unit extracting and executing the server program stored in the storage unit; and
When the server program is executed, the non-face-to-face computer maintenance comprising a client computer control unit that controls grouping for each client and automatically performs backup, recovery, patching, system reboot/termination, and execution of a specific program remotely maintenance device.
The method according to claim 1, The management computer,
a client computer grouping unit for grouping specific client computers; and
and a backup schedule management unit configured to set a backup schedule for the client computers or individual client computers grouped by the client computer grouping unit, and set a backup image storage location.
The method according to claim 7, The management computer,
Non-face-to-face based, characterized in that it includes a backup image management unit that manages the list and image files for the backup schedule or images directly backed up by the user, and handles the inquiry/addition/deletion of images by individualizing or grouping them for each client computer. of computer maintenance equipment.
The method according to claim 1, The management computer,
Non-face-to-face, comprising a client computer diagnosis and action unit that automatically recovers the client computer by any one of an automatic action or a manual action when an error occurs in the client computer based on the diagnostic result transmitted from the client computer based computer maintenance equipment.

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