KR20210070003A - A system and method which are adapted to an unified management of a travel agency business - Google Patents

Abstract

The present invention relates to a system and a method for unified management of travel agency business and, more particularly, to a system and a method for unified management of travel agency business, which are designed to computerize all business processes for ground tour-related products of local travel agencies and so that travel industry-related service providers such as local major travel agencies, local minor travel agencies, and land operators can share information and conduct business in one standardized system. In accordance with an embodiment of the present invention, a system for unified management of the travel agency business comprises: a common database for storing full member information and full travel product information; a travel agency database for storing travel product information, product reservation information, and partner information for each member in a physically independent space; and an integrated platform for establishing a cooperative relationship regarding the sale of travel products among members in response to requests for partners and approval thereof by the members, receiving reservation data for a specific product from the members having the cooperative relationship, and storing the specific product in the travel agency databases of the members who created the specific product. Therefore, the system and the method can greatly contribute to the revitalization of the travel industry and the expansion of the market.

Description

A system and method which are adapted to an unified management of a travel agency business}

The present invention relates to an integrated travel agency business management system and method, in particular, computerizes all business processing for a local travel agency's ground tour related products, and enables travel industry related service workers such as local major, local minor, and land It relates to a travel agency business integrated management system and method designed to share information and process business in a standardized system.

The size of the global direct travel industry reached US$ 1.85 trillion in 2007, and in particular, the size of the indirect travel industry reached US$ 7.6 trillion. In addition, the number of people who are engaged in the global direct travel industry reached 76 million as of 2007, and in particular, the number of people who are engaged in the global indirect travel industry has reached 230 million. The size of the travel industry and the number of workers in the travel industry are expected to increase steadily.

On the other hand, general travel product reservations are largely divided into reservations for back-end objects such as airplanes, hotels, and rental cars, and reservations for front-end objects such as ground tour packages of local travel agencies. . Due to the development of the Internet, reservations for back-end objects can be made through the Internet, but due to the small size of local travel agencies, reservations for front-end objects can only be made manually by phone, fax, or in person. .

In particular, looking at the distribution channels and structures of current travel agencies selling travel products, travel agencies directly recruit travelers to local minors, and land that delivers travelers recruited through local minor travel agencies to local majors. (Land) and local majors, which create their own travel products and hire guides to conduct travel events, and business communication between them is mostly done manually via phone or fax.

However, high-ranking travel agencies such as local majors are unable to acquire customer information through local minors because they depend only on local minors they already know, and they are unable to obtain customer information due to the small size of the company and non-professionalism in IT-related fields. There is a limit, and although it has its own system, the partner companies are small and cannot be integrated into each other's systems, so they have no choice but to conduct limited marketing, ultimately deteriorating the profitability of local majors.

In addition, because sub-travel agencies such as local minors rely only on local majors they already know, it is impossible to deliver customer information to other local majors, and it is impossible to obtain and reserve real-time information about travel products created by local majors. Due to its small size, it is cut off from information through long-term isolation from the IT industry, or it is difficult to even operate its own website, which inevitably leads to a contraction in customer attraction activities, ultimately deteriorating the profitability of local miners.

In addition, travelers choose travel products by relying on the information of a small number of top travel agencies that have their own system rather than the information of local miners who do not have their own system and sell actual travel products. will be restricted As such, the absence of a standardized travel industry system is a major obstacle to the growth of the travel industry and expansion of the market size, and is a cause of product price reduction rather than service quality improvement.

The technical problem to be solved by the present invention is to maximize work efficiency and cost by real-time processing of communication and work exchange between all travel agencies in one single system based on automation of overall work performed in the travel industry. It aims to provide a travel agency business integrated management system and method that improves the profitability of travel agencies through savings and enables comprehensive marketing.

Travel agency business integrated management system according to an embodiment of the present invention for solving the above technical problem,

A common database that stores all member information and all travel product information, a travel agency database that stores travel product information, product reservation information, and partner information for each member in a physically independent space, and member requests and approvals from partners In response, a cooperative relationship regarding the sale of travel products is established between members, and reservation data regarding a specific product is received from members existing in a cooperative relationship and stored in the travel agency database of the member who created the specific product. It is characterized in that it includes an integrated platform.

Preferably, the common database receives information indicating the number of remaining seats excluding the number of reserved seats from the total number of seats allocated to each travel product from each travel agency database, and calculates the number of remaining seats for each travel product. update

Preferably, the travel agency database stores connection information about all travel products or some travel products of members existing in a cooperative relationship.

Preferably, the integrated platform receives information on the type and content of a new travel product from members capable of creating a travel product by itself, and stores it in the travel agency database and the common database.

Preferably, the integrated platform generates room map data for distributing the customers who have reserved the specific travel product to transportation means and/or accommodation facilities based on the reservation data and event data for the specific travel product.

Preferably, the integrated platform extracts back-end-related data including hotel information, flight information, and rental car information from the reservation data for a specific product input by members and transmits it to the wide area distribution system.

A travel agency business integrated management method according to an embodiment of the present invention for solving the above technical problem,

Storing the information on new product creation input from the first travel agency in the common database and the travel agency database assigned to the first travel agency, in response to the partner request information of the second travel agency and the partner approval information of the first travel agency establishing a cooperative relationship between the first travel agency and the second travel agency, and receiving information about the reservation of the created new product from the second travel agency and storing the information in a travel agency database assigned to the first travel agency It is characterized in that it includes.

Preferably, the method further comprises creating a cooperative relationship for the new product between the first travel agency and the second travel agency in response to the partner request information of the second travel agency and the partner approval information of the first travel agency. .

In the travel agency business integrated management system and method according to the present invention, the local major can effectively sell the travel product directly created by the local major through local miners in other areas as well as in their own area, thereby increasing profitability and reducing additional marketing costs. It has the advantage that it does not cost money, and local miners who sell travel products on their behalf have the opportunity to sell various travel products created by local majors in other regions as well as their own regions, thereby increasing the possibility of choosing highly profitable products. can Therefore, the travel agency business integrated management system and method according to the present invention has an effect that can greatly contribute to the revitalization of the travel industry and market expansion.

Before describing the present invention, terms used herein will be described.

○ Supplier - A travel agency that creates a travel product in the travel industry and supplies it to the travel industry for the purpose of selling the travel product, or an individual or institution that supplies objects necessary for the travel industry, such as hotels, aircraft, and rental cars.

○ Agent - A travel agency that acts as a sales agent to obtain commissions by selling products supplied by the supplier.

○ Travel product - A package-type product that provides transportation and accommodation to a specific destination in the travel industry and provides a guide service for the destination. It has the same meaning as the ground product (for example, Rocky 3 nights 4 days trip).

○ Option - A travel product purchased at an additional cost, not included in the price of the travel product or as an accessory to the travel product

○ Event - As the actual operation of the travel product, it means that the travel product is realized on a predetermined date. If the same product consists of multiple events, the event is classified by date.

○ Individual Travel Agency - Represents an Individual Travel Agency, an individual who can sell and create travel products without physical limitations.

○ Wide area distribution system - It represents the Global Distribution System and provides information on airlines, hotels, etc.

○ Front-end - Elements directly related to travel, such as tours and ground tours

○ Back-end - Factors indirectly related to travel, such as hotels, rental cars, and airplanes

○ Room Map - A map created to efficiently place travelers in a vehicle or room by reflecting the needs of travelers

In order to fully understand the present invention, the operational advantages of the present invention, and the objects achieved by the practice of the present invention, reference should be made to the accompanying drawings and the contents described in the drawings showing preferred embodiments of the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings. In describing the present invention, if it is determined that a detailed description of a related known configuration or function may unnecessarily obscure the subject matter of the present invention, the detailed description thereof will be omitted.

1 is a block diagram illustrating an integrated travel agency business management system according to the present invention.

Referring to FIG. 1 , the travel agency business integrated management system according to the present invention includes a member management module 111 , a product creation module 112 , a product search module 113 , a product reservation module 114 , and a room map generation module ( 115 ), and an integrated platform 110 including a system connection module 116 , a common database 130 , and a travel agency database 140 . Hereinafter, these components and components related thereto will be described in detail.

The integrated platform 110 directly creates and sells travel products such as local major 121, land 122, local minor 123, and personal travel agency 124, or substitutes products created by other travel agencies. It is a kind of server that can be accessed through the network by the travel agency selling it. In particular, the integrated platform 110 is connected to the common database 130 for storing member information and product information and the travel agency database 140 for storing product information, reservation information, and partner information. Product information also includes remaining seat information.

The common database 130 is used to inquire product information of all travel agency members. The travel agency database 140 is used to inquire and reserve directly generated product information or partner company product information. The common database 130 and the travel agency database 140 exchange data necessary for performing synchronization using an extensible markup language. For example, when a change occurs in the number of remaining seats of travel products stored in the travel agency database 140 , it is reflected in the common database 130 in real time.

The local major 121, which is the upper travel agency, may create/reserve/sell its own product using the integrated platform 110 and may designate a partner company to jointly sell the generated product. When the intermediate travel agency Land 122 and the sub-travel agency Local Miner 123 are in a cooperative relationship with the local major 121 , they may reserve/sell products generated by the local major 121 . The personal travel agency 124 may reserve/sell products of the local major 121 with which the local minor 123 has cooperated, in the case of a subordinate relationship of the local minor 121 .

The aircraft wide area distribution system 151 , the hotel wide area distribution system 152 , and other wide area distribution systems 153 use an extensible markup language to exchange data with the integrated platform 110 . The other wide area distribution system 153 may include a rental car wide area distribution system or a marine wide area distribution system. The wide area distribution systems 151 to 153 are systems that provide a reservation engine for making reservations for aircraft, hotels, rental cars, and ships, and receive essential reservation data from the integrated platform 110 .

Hereinafter, each module constituting the integrated platform 110 will be described.

The member management module 111 receives member registration information from a new member, stores it in the common database 130 , and allocates a certain amount of memory space for the new member to the travel agency database 140 . When a normal login is performed, the member management module 111 displays information (product information and/or partner information) stored in the memory space of the travel agency database 140 allocated to the member. Since there can be multiple IDs for each member, the travel agency staff can log in individually.

The product creation module 112 receives travel product information from the local major 121 and stores it in the memory space allocated to the corresponding local major 121 among the common database 130 and the travel agency database 140 . The information stored in the common database 130 is later used by other travel agencies to search for travel products. In addition, the product creation module 112 additionally receives information about a partner company that will jointly sell the product generated from the local major 121 . Partners can be designated for all or individual products.

The product search module 113 searches for all travel products stored in the common database 130 in response to a product search request of a travel agency that has undergone a normal log-in process. The product search module 113 provides a function of searching all travel agency products regardless of whether a partner is designated. On the other hand, if a cooperative relationship for the travel product searched for by the product search module 113 is not established, product reservation for the product cannot be performed in real time, and a partner request and approval process must be separately performed.

The product reservation module 114 stores product reservation information in a memory space of a travel agency or partner company database that holds the product in response to a product reservation request of a travel agency. Specifically, when the travel agency that created the product makes a product reservation request, the product reservation information is stored in the memory space allocated to the travel agency, and when the partner of the travel agency that created the product makes a product reservation request, the travel agency Simultaneously stores product reservation information in the memory space allocated to the company and the memory space allocated to partners.

The room map generation module 115 classifies the traveler's product reservation data, travel agency's event element data, etc. according to certain criteria, and generates room map data that can most efficiently arrange travelers who have booked a product in a hotel, bus, etc. . For example, the room map generation module 115 classifies the product reservation data into the gender, nationality, companion, etc. of the traveler, and classifies the event element data into the number of guides of the travel agency, bus times, accommodation places, and the like. The generated room map data is used for event progress table generation and flight reservation.

The system connection module 116 connects the integrated platform 110, which is a front-end reservation system, and a global distribution system, 151 to 153, which is a back-end reservation system, so that data exchange is performed. Specifically, the system connection module 116 extracts back-end elements such as airplanes, rental cars, hotels, etc. from the reservation information of the package product and transmits them to the respective wide area distribution systems 151 to 153 for the corresponding back-end elements. Let the reservation be done automatically.

2 is a detailed flowchart illustrating a travel agency business integrated management method according to the first embodiment of the present invention.

It is determined whether the travel agency member accessing through the network is a registered member registered in the system according to the present invention ( 210 ). As a result of the determination, if the member is not a registered member, essential member information is input (230). The newly input member information is stored in a common database and may be modified/changed later (240). Meanwhile, a certain memory space is allocated to the travel agency database for newly registered members. As a result of the determination, if the member is a registered member, information stored in the travel agency database memory space allocated to the member is displayed (220).

It is determined whether a newly joined travel agency requests a partner for jointly selling travel products ( 250 ). When there is a request for a partner, the contents of the request for a partner are stored in the corresponding travel agency database (260). A travel agency that has received a request from a partner may approve the request later. In that case, the travel agency that has approved the request may jointly sell the travel product with the travel agency with which it has a cooperative relationship. However, even if the supplier request is approved, the designation of the supplier for the newly created travel product can be performed separately.

On the other hand, when a new member (A) requests a partner for a specific member (B) who has previously joined, information on the request for a partner is displayed in the database of the member (B) who has received the request for a partner. Accordingly, the member (B) who has received the partner request may decide whether to approve the partner request. On the other hand, when the supplier request is approved, a connection module that can directly move to the supplier database is formed in the database of the member (A) who made the supplier request. The connection module enables proxy sales of partner travel products.

3 is a detailed flowchart illustrating a travel agency business integrated management method according to a second embodiment of the present invention.

A type of travel product to be created is selected ( 310 ). Product types may be as follows. First, regular products issued regularly within a specific period (for example, Rocky 3 nights 4 days every Monday, Thursday, and Friday departures), Second, irregular products issued one time without specifying a period (e.g., Winter Rocky) Special selection departs on December 24), third, special products that simply recruit customers regardless of the event date (for example, products available 365 days a year), and fourth, re-created products by combining previously created products. Composite products, etc.

The contents of the travel product to be created are input ( 320 ). The contents of the travel product may include departure date/time, departure point/destination, product cost, basic inclusions, and additional inclusions. When the selection of the type and content of the travel product to be generated is completed, a partner company to jointly sell the generated travel product is designated ( 330 ). A partner company may include not only a lower level travel agency, but also a higher level travel agency. The types of travel products, contents, and partner companies are stored together in the common database and the travel agency database ( 340 and 350 ).

On the other hand, if a member (A) who created a new product requests a partner for a new product (C) for a specific member (B) and the member (B) who received the partner request approves it, member (A) and member ( Between B), a partnership relationship for the new product (C) may be formed. That is, a partner relationship for individual products may be formed rather than a partner company for the entire product. Here, the supplier request can not be performed only in the member registration stage and product creation stage, and can be performed without special timing restrictions in the login state.

4 is a detailed flowchart illustrating a travel agency business integrated management method according to a third embodiment of the present invention.

A product created by oneself or another travel agency is searched for ( 410 ). The search for travel products can be performed in the common database that stores products created by all travel agencies, the own database, and the database of the travel agencies registered as the self and partner companies. You can search for products by category, by product, by date, and by region. Select a product to reserve (420). However, the reservation of the product may be performed only for travel products in a cooperative relationship, and all searched travel products may not be immediately reserved.

The travel agency inputs reservation data for the searched travel product ( 430 ). Reservation data may include departure date, total number of people, group type, guide language, name, and contact information. When a reservation for a travel product is made, the reservation data is stored in the corresponding travel agency database and/or the upper partner database (440). Based on the result data (eg, the number of remaining seats) according to the reservation information, the travel agency database and the common database are synchronized ( 450 ). The result data is stored in the common database (460).

Meanwhile, when reservation data for a specific product is stored in a database of a local major, information about a member who has stored the reservation data is also stored at the same time. Due to this, the local major can perform fee settlement later for a specific member in a cooperative relationship with the local major. For example, if member C sells 100 products owned by member A on behalf of member C using the system according to the present invention, member A sells products on behalf of member C to member C through the stored information about member C’s sales performance. Fees can be calculated and paid.

5 is a detailed flowchart illustrating a travel agency business integrated management method according to a fourth embodiment of the present invention.

The database of the travel agency that has generated the selected travel product is accessed and reservation data related to the travel product is input ( 510 ). On the other hand, when a cooperative relationship is established for each travel product, reservation data cannot be input for a travel product without a cooperative relationship. When the reservation for the product is completed by inputting specific reservation data, some information (for example, information on the number of remaining seats excluding the number of reserved seats among the total number of seats) among the information on the corresponding travel product is corrected (520) ).

A session for synchronization is established between the corresponding travel agency database and the common database ( 530 ). When the session is formed, a correction message made in an expandable markup language including information indicating the current remaining number of seats of the corresponding travel product is transmitted to the common database (540). The modified message is stored in the session rule table existing in the travel agency database. The common database corrects the number of remaining seats for the product according to the transmitted correction message (550).

When the number of remaining seats for the product is corrected, the common database transmits a confirmation message in an expandable markup language to the travel agency database ( 560 ). When the confirmation message is received, the session between the corresponding travel agency database and the common database is terminated ( 570 ). The confirmation message is stored in the session rule table existing in the corresponding travel agency database. If the confirmation message is not received, a pending status is displayed in the session rule table and the session is terminated (580,590).

6 is a detailed flowchart illustrating a travel agency business integrated management method according to a fifth embodiment of the present invention.

In order to efficiently process travel products, it is essential to establish an organic relationship between travel reservation information and event progress information. Travel reservation information may include information such as departure date, total number of people, group type, guide language, gender, nationality, etc. elements may be included. Therefore, it is important to generate such complex and abstract information as a standardized result.

For example, if the Rocky 4 Days 3 Nights event is held on January 30, 2008, even if two customers make a reservation for a room for four and there are two seats left in the room, two new customers In order to make a reservation and use the remaining seats, the conditions that the gender of the customers who made the reservations and the customers who made the reservations are the same must be met. In addition, customers who have made a reservation in advance can cancel and change the reservation. Therefore, it is necessary to reflect all these factors so that the event can be operated efficiently.

Reservation data stored in the travel agency database and event data input by the manager who operates the travel agency are collected ( 610 ). The collection of data is performed based on the date of the event in which the travel product is actually executed. The collected data is classified according to certain criteria. For example, classification is based on nationality, gender, product, group, etc. Additional requirements of travelers apply (630). For example, if customers with different reservations confirm that they are friends and request a change, reclassify based on this.

Generates room map data (640). The room map data is data classified by a certain criterion in order to most efficiently arrange customers who have made different reservations in a vehicle or a room. Based on the generated room map data, the guide creates an event progress table necessary for the event ( 650 ). In addition, hotel reservation data and bus reservation data are generated based on the generated room map data (660). Event progress tables are generated for as many buses as needed, and back-end reservation data is sent to a wide-area distribution system.

Meanwhile, the present invention can be implemented as computer-readable codes on a computer-readable recording medium. The computer-readable recording medium includes all types of recording devices in which data readable by a computer system is stored, for example, ROM, RAM, CD-ROM, magnetic tape, floppy disk, and optical disk. In addition, the computer-readable recording medium may be distributed in a network-connected computer system, and the computer-readable code may be stored and executed in a distributed manner.

An optimal embodiment has been disclosed in the above drawings and specification. Although specific terms are used herein, they are used only for the purpose of describing the present invention and are not used to limit the meaning or the scope of the present invention described in the claims.

Therefore, those skilled in the art will understand that various modifications and equivalent other embodiments are possible therefrom. Therefore, the true technical protection scope of the present invention should be determined by the technical spirit of the appended claims.

Brief description of the drawing

1 is a block diagram illustrating an integrated travel agency business management system according to the present invention.

2 is a detailed flowchart illustrating a travel agency business integrated management method according to the first embodiment of the present invention.

3 is a detailed flowchart illustrating a travel agency business integrated management method according to a second embodiment of the present invention.

4 is a detailed flowchart illustrating a travel agency business integrated management method according to a third embodiment of the present invention.

5 is a detailed flowchart illustrating a travel agency business integrated management method according to a fourth embodiment of the present invention.

6 is a detailed flowchart illustrating a travel agency business integrated management method according to a fifth embodiment of the present invention.

Claims (4)

a common database for storing all member information and all travel product information;
a travel agency database that stores travel product information for each member, product reservation information, and partner information in a physically independent space; and
In response to the member's request and approval from the partner company, a cooperative relationship regarding the sale of travel products is established between the members, and reservation data regarding a specific product is input from the members existing in the cooperative relationship, and the member who created the specific product Travel agency business integrated management system comprising an integrated platform for storing in the travel agency database.
According to claim 1, wherein the common database,
Integration of travel agency business, characterized in that the number of remaining seats for each travel product is updated by receiving information indicating the number of remaining seats excluding the number of reserved seats from the total number of seats allocated to each travel product from each travel agency database management system.
According to claim 1, wherein the travel agency database,
A travel agency business integrated management system, characterized in that it stores connection information about all travel products or some travel products of members existing in a cooperative relationship.
According to claim 1, wherein the integrated platform,
A travel agency business integration management system, characterized in that it receives information on the type and content of new travel products from members who can create their own travel products and stores the information in the travel agency database and the common database.