KR20200060022A - Integrated management system - Google Patents

Abstract

Disclosed is an integrated management system for supporting management of a task progressed between a company, which wants to receive management standard certification, and a consultant, who assists a certification consideration procedure. The integrated management system separates process information and document information, which are created by a task input user interface, generated based on a template defined by a user and manages versions of the process information and the document information. Therefore, only document information may be revised without revising the process information.

Description

INTEGRATED MANAGEMENT SYSTEM

Disclosed is a management system implemented by a computer program, in particular, a system for independently managing processes and documents required for the processes.

Korean Patent No. 568,266 discloses an authentication service method that supports online authentication examination work. According to the disclosed method, when a client system of an audited company connects to a server of an audit organization to generate audit documents and data, the audit agency generates document review result information for the document and automatically issues a certificate. The technology does not disclose the work between the audited company and the consultants assisting it.

Japanese Patent Application Publication No. 2002-197262 discloses a device for supporting the acquisition of ISO certification. This device categorizes the certification acquisition process into target, sentence, implementation, record, and review by management, and accumulates standard documents by industry for each step. The consultant assists the user to prepare the ISO document through the consultation support means.

The business process of the company is constantly changing. In particular, in the step of renewing the management standard certification, it is necessary to input and reflect these constantly changing business procedures. To this end, it is necessary to modify or supplement the system, which requires cost and time input.

In addition, with the emergence of various management standard certification standards in various fields such as quality, environment, and security, the certification work of companies that want to receive or renew multiple standard certifications at the same time has become complicated. The International Organization for Standardization (ISO) uses HLS (High Level Structure) as a standard system for several existing and future management standard certification standards as an appendix SL (Appendix SL) of ISO / IEC Directives (Part 1). I have announced it. As a result of the announcement of the standard system of certification standards, a tool was proposed to integrate the certification review process and the review process, but there are no attempts to integrate them for use by consultants.

The above-mentioned certification management systems for each management standard manage business procedures and outputs targeting a single management standard. Therefore, when additional management standards are to be additionally certified, another certification management system is required as well as business procedures and outputs. In addition, it has to be arranged and input according to the new system, which incurs a lot of redundant investment costs.

There is a need for an information system that can systematically organize and manage various management activities of various industries for multiple management standard certifications or to integrate the management system.

One of the technical solutions to integrate management of audit support for multiple management standard certification standards is presented.

The proposed integrated management system has another purpose to conveniently input management item information related to management activities of companies audited in various industries based on a user-defined UI. Another purpose is to map requirements of multiple management standards to n: n relations with management item information of audited companies of various industries.

Furthermore, the proposed integrated management system aims to prevent the revision of management item information of the audited company by changing the calculation document by separately managing the management item information and the version of the document.

The integrated management system according to one aspect includes a management standard database in which requirements information of a plurality of management standard authentication standards are stored based on a common data structure according to a higher level information system. In addition, it provides a business input user interface that is generated based on a template defined by the user, and through this, creates process by receiving management item information related to the business process of the audited company. In addition, by modifying and writing a previously registered form document, or creating a document creation interface composed of a plurality of HTML UI forms, and storing and managing the created document for each version. In addition, for each management standard authentication standard, the matching relationship between the inputted management item information of the audited company and the requirements items of the corresponding certification standard stored in the management standard database is input from a consultant and stored in storage.

At this time, the management item information used for process creation includes process attribute information and related document information. The document information related to the process is not a real document, but a link link to a document.

With the proposed integrated management system, management of audit support for multiple management standard certification standards is integrated.

In addition, the proposed integrated management system supports convenient input of management item information related to management activities of audited companies of various industries based on a user-defined UI. In addition, requirement items related to a plurality of management standard specifications may be mapped in n: n relationship with management item information of companies to be audited in various industries.

In addition, the proposed integrated management system can manage the management item information and document version separately, so that only the calculated document can be changed without revising the management item information of the audited company.

Furthermore, the proposed integrated management system analyzes various business procedures or patterns of products and patterns of attributes, standardizes them, and provides them with various templates suited to various management standards. The system administrator of the audited company can selectively compose the provided templates and compose the form, so that the general users of the company can use the form suitable for the targeted management standard and the characteristics of the company.

1 is a diagram showing an exemplary operation of the integrated management system according to an aspect.
2 shows a general example of the configuration of a computing device in which the proposed integrated management system can be implemented.
3 is a block diagram showing the configuration of an integrated management system according to an embodiment.
4 conceptually illustrates an example of a document management method of a conventional management system.
5 is a conceptual diagram illustrating an example of a document management method of an integrated management system according to an embodiment.
6 conceptually illustrates creating and managing a calculated document as an example of document management of the integrated management system according to an embodiment.

The above-described and additional aspects will become more apparent through the embodiments described below. Hereinafter, these aspects will be described in detail so that those skilled in the art can easily understand and reproduce them through the embodiments described with reference to the accompanying drawings.

1 is a diagram showing an exemplary operation of the integrated management system according to an aspect. As shown, the integrated management system may consist of a server 10 and a database 11. In the illustrated system, the integrated management system is represented by one server and one database, but a plurality of physically separated servers may be configured by connecting to a network, and conversely, it may be executed by utilizing some resources of the cloud server. Also, a database may be implemented by dividing it into a plurality of databases. The database may be implemented in the same space as the server or in the same system, or may be implemented as storage connected through a network.

The integrated management system supports multiple management standards certification, for example, ISO9001 Quality Management System, ISO14001 environmental management system, and ISO22000 Food safety management systems. To manage. Companies to be audited access the integrated management system through clients 31, 33, and 35, respectively. A user interface designed to meet the needs of audited companies with various management structures in various industries is provided.

2 shows a general example of the configuration of a computing device in which the proposed integrated management system can be implemented. The proposed integrated management system is implemented as a computer executable program. The computing device includes one or a plurality of processors 11, an input / output controller 13 for controlling input / output devices such as a storage device 18 for storing an operating system, application programs or data, and a keyboard 12 or a mouse 14, It includes a communication controller 17 for communicating with external computing devices and a graphic controller 15 that controls to output visible information to the monitor 16. The processor 11 loads and executes an application program stored in the storage 18 under the control of the operating system into the memory 19. In addition, the processor 11 controls the graphic controller 15 to generate and output a user interface, and receives a user's manipulation command from the input / output controller 13 through it. The processor 11 may connect to an external computing device, for example, another server, client, or network storage through a communication adapter 17, for example, an Ethernet interface, to store or receive data.

3 is a block diagram showing the configuration of an integrated management system according to an embodiment. The integrated management system is implemented as a computer program running on a computing device as shown in FIG. 2. The computing device executes a stored computer program by accessing the storage according to instructions input from the storage, an operation unit that receives a user manipulation command such as a mouse or a keyboard, an output unit, and an operation unit, and displays the result, for example, a monitor. It may include a processor that outputs to the outside through the output unit. This computer program can be executed on a cloud server, for example, to provide integrated management management services for a large number of audited companies.

Each block in FIG. 3 may refer to consecutive instructions constituting one functional module in such a program. As another example, some of the blocks implement one function module in a computer program, but may also be composed of a plurality of instruction blocks that exist in different places in the program. As another example, some of the blocks may consist of a plurality of instruction blocks of separate programs that cooperate with each other running on different computing devices.

As shown, the integrated management system according to an embodiment includes a management standard database 124, a business information input unit 130, and an information matching unit 110.

The management standard database 124 stores and manages requirements information of a plurality of management standard authentication standards based on a common data structure according to a higher level information system.

In one embodiment, a common data structure is the aforementioned High Level Structure (HLS), which is a standard system of management standard certification standards published by the International Organization for Standardization (ISO). In one embodiment, management standard certification standards of ISO9001 Quality Management System, ISO14001 environmental management system, and ISO22000 Food safety management systems are common based on this HLS system. It is stored and managed according to the form.

When the HLS system or individual management standard specifications are updated or added, the system administrator inputs the corresponding information through the management standard authentication standard input unit 150, which is stored in the HLS information database 122 or the management standard database 124 do.

For example, the management standard specification information stored in the management standard database in the integrated management system is the ISO9001 quality management standard specification information, so that it is compatible with the HLS standard. It can be divided into 10 items of performance evaluation and improvement, and each item can be defined to have sub-items, and detailed information of each item is stored in relation to the item.

The business information input unit 130 includes a process management unit 131, a document management unit 133, and a UI generation unit.

The business information input unit 130 provides a business input user interface that is generated based on a template defined by the user, and receives management item information related to a business procedure of the audited company through the business input user interface. Management item information related to business procedures is largely divided into process information and organization information. The process information may include document information related to the process of the process.

For example, processes can include 'risk management', 'organization management', 'education training', 'resource management', 'product management', and 'sales management'.

According to an additional aspect, the business information input unit 130 may further include a management item grouping unit (not shown). According to this aspect, management item information related to the business procedure of the audited company is stored and managed in a storage according to a tree-type information system, and the management item grouping unit manages each level of management items at each level of the tree. Supports users to group information by tagging. Management item information that existed as separate nodes may be grouped and integrated into one parent node.

The process management unit 131 receives management item information related to the business process of the audited company through the business input user interface and creates a process. Processes can be grouped as a parent concept by grouping related processes. The created process information is stored in a process information database on storage.

The created process information may include process attribute information and process-related document information. The process attribute information may include basic information about the process, detailed business information, performance indicator information, risk information, and resource information. Related document information is information about documents related to the process (eg, procedures, guidelines, forms).

As shown in FIG. 4, the document management method of the conventional management system manages the process and the document in an integrated manner. That is, the management system manages the document as a property of the process information and records the storage location information of the file so that the related document can be included directly in the process procedure or clicked on the file in the procedure. . Therefore, the document management method of the conventional management system has a problem in that the same related document is stored and managed in multiple processes. When a related document is revised, it is bound to be revised for all processes that include the document information as attribute information. In addition, when a document is included as attribute information related to a number of processes, if a document is changed when one process is revised, a problem arises that it is difficult to revise the same related document that is duplicated in another process.

The management system according to an exemplary embodiment can separately manage processes and related documents to improve the problem of redundant storage and the inconsistency of documents for each process, which have occurred in the conventional management system. The management system according to an embodiment separates and manages a process procedure document and related documents in a manner as shown in FIG. 5. Unlike FIG. 4, the document is not directly included in the procedure in which the procedure of each process is expressed, and the storage location information of the file to which the document is linked is not included. In this case, the related document information included in the process attribute information is link link information to the most recently revised version of the document. The process management unit 131 may always obtain the most recently revised version of the document through the document management unit 133 using the information. Unlike the document management method of the conventional management system, the same related document is not stored and managed in multiple processes. When a related document is revised, only the relevant document needs to be reviewed and approved without revising processes related to the document information. Therefore, there is no problem of document duplication. Since it is managed separately from the process, only the document itself needs to be revised, so there is no need to change the version of the document for each process or to revise the process due to the document.

In addition, when the management item information related to the process is changed, the process management unit 131 revises the process according to the change of the management item information and manages the version of the process according to the process revision. If a process is created incorrectly or needs to be revised, the process can be revised by changing the management item information related to the process. At this time, the process revision is made by a person who has the authority to create and revise the process, requests the review and approval from the manager, and the approved process is released. When a process is revised, a new version of the process is created and the previous version of the process is saved for version control.

The process manager 131 may query processes disclosed by a user's request. Even when a process is viewed, related documents are always linked to the most recent revision.

The document management unit 133 manages a standard form document of the management system and a record document that is an output document. The document management unit 133 stores document information in a document information database capable of storing and retrieving documents by version in storage. The document management unit 133 may pre-register forms, procedures, guidelines, laws, and customer and partner documents, and provide them in the form of standard documents. The user can create a record document by modifying a previously registered standard form document. 6 illustrates a concept of a process of creating a record document using a standard form document. Referring to FIG. 6, the user downloads the most recently revised version of the document in the standard form from the document connection link related to the corresponding procedure document and creates a record document. When the recorded document is uploaded, and the manager reviews and approves the document, the corresponding record document is released. Subsequently, when users view the procedure document, they can access the recently written document in the procedure.

The document management unit 133 also enables a document to be created through a document creation interface composed of a plurality of HTML UI forms provided through the business information input unit 130.

In addition to the document preparation support, the document management unit 133 may provide link connection information to the most recently revised version of the document. The process has no information about the physical storage location of the document or the actual saved file name. Accordingly, the process may obtain link connection information through which the document management unit 133 can view the recently revised document for the corresponding file. Looking at how the document management unit 133 provides link connection information of the most recently revised document version in the process inquiry process, the document management unit 133 first obtains a list of document links related to the process from the process information to be searched. . The document link information included in the document link list includes an ID for the document, a document title, a document attribute, and the latest version information. The document management unit 133 obtains and provides the storage location information of a document that has been recently revised in the document information database using the ID and the latest version information for the document.

The document management unit 133 also stores and manages the written records in the system so that it can be used as proof of output during ISO certification audit. Through the output unit, the document of the last version written among the calculated documents can be managed to be viewed and viewed.

The document management unit 133 may also divide and store the created documents into departments and organizational units, thereby granting and managing access rights based thereon. At this time, only the access right can be granted, or the access and change rights can be granted.

Documents created or revised by the document management unit 133 are released to be viewed only when a revision request is sent to the manager's client and approved by the manager client, as in the process. At this time, the process related to the document is managed separately, so there is no need to carry out the revision procedure.

The information matching unit 110, for each management standard authentication standard, provides a matching relationship between inputted management item information of the audited company and requirements items of the corresponding certification standard stored in the management standard database from a client as a consultant. Take input and save.

According to an additional aspect, the integrated management system may include a UI definition unit 170. The UI definition unit 170 supports the user to define the information system or user interface of the management items of the process. The UI information database 162 stores and manages user-defined information defined as described above. The user, here the administrator drives the UI generation unit 133 through the user connection unit 110, thereby defining the information system or user interface of the management items of the process. In the proposed invention, the user interface is defined and managed through a means called a template. The template defined by the user of the business input user interface may include user-defined attribute information including a plurality of types of user interface elements. According to an auxiliary aspect, the user interface element may include an HTML UI Form element.

According to an additional optional aspect, the work input user interface may be generated based on UI template information including a view group and a view item and its configuration order and arrangement information in addition to the template. You can set the UI layout method of the template to set the content form of the process for each process group. This is called a UI template. The UI template consists of a view group and a view item. The UI template includes arrangement between view groups, view items constituting the view group, and the order and arrangement information of the configuration. A view group is a collection of view items and is displayed on the UI in the form of tabs.

When the user accesses through the user access unit 110 and inputs management item information according to the user interface and information system of the management item defined as described above, the inputted information is stored in the management item content database 142. The information matching unit 110, for each management standard authentication standard, the management item content 142, which is management item information of the audited company stored in the storage, and the requirements item of the corresponding certification standard stored in the management standard database 124 Matching relationship with the field is received from the client of the consultant and stored in the matching information database 126 in storage. In the management standard certification process, one of the consultant's roles is to consult the company's managers to organize and upload information on each management item related to the company's business process and organization. One of the more important roles of another consultant is the process of judging and mapping which items of each management item are uploaded and which items of the management standard protocol are mapped. Through this, the management item information on the corresponding business procedure can be provided to the auditors of the management standard review organization as information to be audited for the items of the management standard protocol. The consultant accesses the system through the consultant connection unit 190 and generates such matching information.

According to one aspect, it is possible to map management item information including one business procedure and output to standard requirements according to a plurality of ISO HLS standards. According to another aspect, management item information including a plurality of business procedures and outputs may be mapped to standard requirements according to one ISO HLS standard. More generally, management item information including a plurality of business procedures and products can be mapped to standard requirements according to a plurality of ISO HLS standards.

In addition, the proposed integrated management system includes a function of verifying conformity to whether the requirements of the ISO standards are all reflected in the business procedures. This can be implemented by checking whether the management item information among the requirements items does not match, and providing a checklist for whether each item is reflected by the consultant.

Although the invention has been described with reference to the embodiments shown above, it is not limited thereto. The scope of the invention claims not only to encompass embodiments in which various combinations of configurations disclosed in these embodiments are technically inconsistent, but also to include obvious modifications that can be readily apparent to those skilled in the art from these embodiments. It was intended through scope.

110: information matching unit 122: HLS information DB
124: Management standard DB
130: business information input unit
131: process management unit 133: document management unit
135: UI creation unit
150: management standard certification standard input
162: UI information 170: UI definition unit
190: consultant connection

Claims (6)

In a computer-implemented integrated management system including a storage, an operation unit, an output unit, and a processor that accesses storage according to instructions input from the operation unit to execute a stored computer program and outputs the result to the outside through the output unit. ,
The storage stores a management standard database in which requirements information of a plurality of management standard authentication standards are stored based on a common data structure according to a higher level information system,
The computer program includes business information input commands that provide a business input user interface generated based on a template defined by a user,
Through the business input user interface, input the management item information related to the business process of the audited company to create a process, revise the process according to the change of the management item information related to the process, and manage the version of the process according to the process revision Process management commands,
Document management commands that modify and create a pre-registered form document, or create a document creation interface composed of a plurality of HTML UI forms, and store and manage the created document by version,
For each management standard authentication standard, the information matching command that receives and stores the matching relationship between the input management item information of the audited company and the requirements items of the corresponding certification standard stored in the management standard database from the client as a consultant Including
Management item information used for process creation includes process attribute information and related document information,
The related management information related to the process is the integrated management system, which is link information to the document.
According to claim 1,
The process management commands further include commands for querying the stored process,
The document management commands further include commands for querying documents so that related document information of documents related to a corresponding processor has a document link link information for the last written version of documents when a process is searched.
According to claim 1,
Document management commands are integrated management system that further includes commands to manage the document to be viewed and retrieved as the final version of the document created as a result of ISO certification audit.
According to claim 1,
The document management commands further include commands that control the access of documents by managing the access rights by dividing the written documents into organizational units.
According to claim 1,
The process management commands further include commands for requesting process review and approval when a process is created or process attribute information is changed.
According to claim 1,
The document management commands further include commands for reviewing and approving documents without revising a process related to the document when the document is revised.

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