KR20180129700A - Smart waiting managerial system and method - Google Patents

Abstract

The present invention relates to a system for smart waiting management and a method thereof. According to an aspect of the present invention, the method for smart waiting management uses a first terminal used by a user and a second terminal used by a manager of a store to manage waiting time of the user related to use of the store. The method comprises: a first step of inputting first information related to the user to the second terminal; a second step of calculating the waiting time by the second terminal; a third step of transmitting the waiting time and orderable menu information to the first terminal based on the first information by the second terminal; a fourth step of transmitting order information determined by the menu information to the second terminal by the first terminal; a fifth step of transmitting processing information responding to the order information to the first terminal by the second terminal; and a sixth step of transmitting information informing entry possibility of the user to the first terminal by the second terminal.

Description

[0001] SMART WAITING MANAGERIAL SYSTEM AND METHOD [0002]

The present invention relates to a smart weighting management system and method. Specifically, the present invention solves the inconvenience of visiting customers in the restaurant, facilitates easy and convenient management of the customers by the shoppers, and provides a precise recommendation service through analysis of behavior patterns, taste data based on the collected customer data , An O2O platform and method capable of targeting advertisements.

Recently, the data transmission amount of the wireless communication network is rapidly increasing. This is due to the advent and spread of various devices such as machine-to-machine (M2M) communications and smart phones and tablet PCs that require high data throughput.

A carrier aggregation (CA) technique, a cognitive radio technique, and the like that efficiently use more frequency bands in order to satisfy a required high data transmission amount, a multi-antenna technique for increasing data capacity within a limited frequency, And base station cooperative transmission technology.

In addition, as the ubiquitous environment comes into the market, there is a rapid increase in the demand for providing continuous service without regard to time and place by using the equipment.

Accordingly, a plurality of terminals communicating with each other through a base station establish a cooperative system, and the wireless communication network evolves in a direction that at least one terminal cooperates to transmit or receive data according to a communication environment.

Here, a plurality of terminals are connected to other terminals in a wireless communication system, and a source device and a source device, which are subjects to communicate with a base station with the help of other terminals, Cooperative devices that act as intermediaries to provide feedback and cooperative devices other than Source Devices that do not act as cooperative devices.

A wireless communication system with high density terminals can exhibit higher system performance by cooperation between terminals. For example, in the case of transmitting predetermined data to a base station, a source device can transmit the data together with a cooperative device. Also, the source device may transmit the data through a cooperative device. The above-described example can be equally applied to a case where a base station transmits data to a terminal, thereby achieving much better system performance. Hereinafter, a wireless communication system including a plurality of terminals having a cooperative system is referred to as a Multi Radio Access Technology (RAT) system.

A multi-radio access system can perform communication by using a single communication method or using a plurality of communication methods at the same time.

Here, the multi-radio access system can use Bluetooth, which is a type of short-range wireless communication. In particular, low-power Bluetooth beacon technology can be applied.

This low-power Bluetooth beacon technology uses a Bluetooth signal to allow a smart device located at a nearby location to recognize the beacon, provide various information to the smart device in the place where the beacon is installed, or receive the information from the smart device. It is a kind of wireless communication technology. More specifically, Apple's iBeacon function can be seen as a feature that enables Apple's smart devices to verify if the Bluetooth beacon signal matches the defined signaling scheme.

At this time, the communication with the smart device approaching to the vicinity of the beacon is a technology that is widely seen as a technology platform in which various business models can be expressed according to the type of information provided or the type of information received from the smart device .

On the other hand, the restaurant and restaurant industry is showing an increase of 20% every year. As the utilization of customers is increasing, each company has aggressive strategies to improve the service and develop new menu and event, The evaluation remains at a similar level, and in particular, there is little preparation for the waiting time during the reception service, and the waiting time of the customer is transferred to the part where the customer should take responsibility such as utilization of the space outside the store, long or inaccurate waiting time It is true.

Therefore, customers who want to use these companies have had to find a place to use in stand-by time or endure a long or inaccurate waiting time.

Therefore, there is a need for a solution that can solve the above-mentioned problems.

Korea Intellectual Property Office Utility Model Registration No. 20-0391821

The present invention relates to a smart weighting management system and method. Specifically, the present invention solves the inconvenience of visiting customers in the restaurant, facilitates easy and convenient management of the customers by the shoppers, and provides a precise recommendation service through analysis of behavior patterns, taste data based on the collected customer data , And an O2O platform and method that can target advertisements.

It is to be understood that both the foregoing general description and the following detailed description of the present invention are exemplary and explanatory and are not intended to limit the invention to the precise form disclosed. It can be understood.

According to an aspect of the present invention,

1. A method for managing a waiting time of a user associated with use of a store using a first terminal to be used and a second terminal to be used by an administrator of a store, the method comprising: step; A second step of calculating the waiting time at the second terminal; A third step of transmitting the wait time and orderable menu information from the second terminal to the first terminal based on the first information; A fourth step of transmitting order information determined by the first terminal based on the menu information to the second terminal; A fifth step of transmitting processing information corresponding to the order information from the second terminal to the first terminal; And a sixth step of transmitting, to the first terminal, information for guiding the entrance of the user from the second terminal to the first terminal.

The method may further include, before the first step, the second terminal receives second information related to a reservation user from an external server, and in the second step, Can be calculated.

In addition, a fourth step of the fourth user terminal comprises a plurality of users, and the fourth terminal and the fifth terminal separately display the plurality of users by the second terminal; And (4-2) displaying the status of each of the plurality of users.

In addition, in the step 4-1, the plurality of users are divided into a visiting reservation user, a packing reservation user, or a weighting user, and in the step 4-2, the states of the plurality of users are displayed in a call A state where the entry has been completed, a state not shown in the store, or a standby state.

The seventh step is for the second terminal to transmit the first information, the latency information, the order information, and the processing information to the server. An eighth step of analyzing behavior patterns, preferences and menu preferences related to the user using at least one of the first information, the waiting time information, the order information, and the processing information in the server; And the server transmitting the analyzed information to the second terminal.

Also, the first terminal, the second terminal and the server communicate using at least one of short-range communication and long-distance communication, and the short-range communication may be Bluetooth, Radio Frequency Identification (RFID) (UWB), ZigBee, and Wi-Fi (Wireless Fidelity) technologies. The long distance communication includes code division multiple access (CDMA), frequency division multiple access (FDMA), time division multiple access (TDMA) , Orthogonal frequency division multiple access (OFDMA), and single carrier frequency division multiple access (SC-FDMA) techniques.

According to another aspect of the present invention, there is provided a smart latency management system including: a first terminal used by a user; And a second terminal used by an administrator of the store; Wherein when the first information related to the user is input to the second terminal, the second terminal calculates a waiting time of the user related to the use of the store, and based on the first information, The first terminal transmits the order information determined based on the menu information to the second terminal and the processing corresponding to the order information from the second terminal, And the second terminal may transmit information to the first terminal to guide the user's admission possibility.

In addition, when the second terminal receives the second information related to the reservation user from the external server, the second terminal can calculate the waiting time of the user in consideration of the reservation user.

In addition, the plurality of users may be divided into a plurality of users, the second terminal may display the plurality of users on the display unit, and further may display the status of each of the plurality of users.

The plurality of users may be classified into a visit reservation user, a package reservation user, or a weighting user, and the plurality of users may be classified into a call state that guided the entry, a state in which entry was completed, It may be in a standby state.

The server may further include a server for receiving the first information, the waiting time information, the order information, and the processing information from the second terminal, and the server further comprises a server for receiving the first information, the waiting time information, Analyzing behavior patterns, preferences, and menu preferences associated with the user using at least one, and transmitting the analyzed information to the second terminal.

The present invention can provide a smart weighting management system and method. Specifically, the present invention solves the inconvenience of visiting customers in the restaurant, facilitates easy and convenient management of the customers by the shoppers, and provides a precise recommendation service through analysis of behavior patterns, taste data based on the collected customer data , And an O2O platform and method that can target advertisements.

It should be understood, however, that the effects obtained by the present invention are not limited to the above-mentioned effects, and other effects not mentioned may be clearly understood by those skilled in the art to which the present invention belongs It will be possible.

FIG. 1 is a block diagram illustrating a smart weight management system proposed by the present invention.
FIG. 2 is a block diagram illustrating a terminal applied to the smart weighting management system of the present invention.
3 is a flowchart illustrating a method of responding to a user and a storefront weighting through a smart weighting management system proposed by the present invention.
FIG. 4 is a flowchart illustrating a method of providing a specific service through customer management and customer data analysis of a customer in the method described in FIG.
FIG. 5 shows a concrete example of the smart weighting management system proposed by the present invention.
FIG. 6 illustrates an exemplary usage of a terminal user in the smart weighting management system proposed by the present invention.
7A and 7B illustrate a specific use example of a store user in the smart weight management system proposed by the present invention.
FIG. 8 and FIG. 9 illustrate a specific example of a behavior pattern based on collected customer data, a precise recommendation service through analysis of taste data, and a method of targeting a target according to the present invention.
10A to 10C illustrate a concrete example of a profit model through the smart weighting management system proposed by the present invention.

The following description is to be understood as illustrative and not restrictive, with reference to the accompanying drawings, in which: FIG. 1 is a block diagram of a mobile communication system according to an embodiment of the present invention; And may be used in a variety of multiple access schemes as well. CDMA may be implemented in radio technology such as Universal Terrestrial Radio Access (UTRA) or CDMA2000. The TDMA may be implemented in a wireless technology such as Global System for Mobile communications (GSM) / General Packet Radio Service (GPRS) / Enhanced Data Rates for GSM Evolution (EDGE). OFDMA may be implemented in wireless technologies such as IEEE (Institute of Electrical and Electronics Engineers) 802.11 (Wi-Fi), IEEE 802.16 (WiMAX), IEEE 802.20, and Evolved UTRA (E-UTRA). UTRA is part of the Universal Mobile Telecommunications System (UMTS). 3GPP (3rd Generation Partnership Project) LTE (Long Term Evolution) is a part of E-UMTS (Evolved UMTS) using E-UTRA, adopting OFDMA in downlink and SC-FDMA in uplink. LTE (Advanced) is the evolution of LTE. IEEE 802.16m is the evolution of IEEE 802.16e.

The term " Multi-RAT " used herein may be referred to as various terms such as " wireless communication method ".

FIG. 1 is a block diagram illustrating a smart weight management system proposed by the present invention.

Referring to FIG. 1, the smart weight management system 10 proposed by the present invention may include a terminal 100, a merchant manager device 200, and a server 300.

The terminal 100 refers to a device owned by a user who wants to use a store and the store manager device 200 refers to a device used for managing a store owner who operates a store.

In addition, the server 300 may provide an environment for communicating data with at least one of the terminal 100 and the manager apparatus 200 to exchange data.

The terminal 100, the manager apparatus 200, and the server 300 can exchange data through short-distance communication or long-distance communication.

The local communication that can be applied here may include Bluetooth, Radio Frequency Identification (RFID), infrared data association (IrDA), Ultra Wideband (UWB), ZigBee, and Wi-Fi (Wireless Fidelity) .

Further, the long-distance communication may be performed by using a code division multiple access (CDMA), a frequency division multiple access (FDMA), a time division multiple access (TDMA), an orthogonal frequency division multiple access (OFDMA), a single carrier frequency division multiple access . ≪ / RTI >

Next, a specific configuration of the terminal 100 applied to the smart weight management system 10 proposed by the present invention will be described with reference to FIG.

FIG. 2 is a block diagram illustrating a terminal applied to the smart weighting management system of the present invention.

However, the configuration of the terminal 100 illustrated in FIG. 2 can also be applied to the above-described holding manager device 200 and server 300.

2, the terminal includes a wireless communication unit 110, an audio / video input unit 120, a user input unit 130, a sensing unit 140, an output unit 150, a memory 160, An interface unit 170, a control unit 180, a power supply unit 190, and the like.

However, the components shown in FIG. 2 are not essential, and a terminal device having more or fewer components may be implemented.

Hereinafter, the components will be described in order.

The wireless communication unit 110 may include one or more modules for enabling wireless communication between the terminal apparatus and the wireless communication system or between the terminal apparatus and the network in which the terminal apparatus is located. For example, the wireless communication unit 110 may include a broadcast receiving module 111, a mobile communication module 112, a wireless Internet module 113, a short range communication module 114, and a location information module 115 .

The broadcast receiving module 111 receives broadcast signals and / or broadcast-related information from an external broadcast management server through a broadcast channel.

The broadcast channel may include a satellite channel and a terrestrial channel. The broadcast management server may refer to a server for generating and transmitting broadcast signals and / or broadcast related information, or a server for receiving broadcast signals and / or broadcast related information generated by the broadcast management server and transmitting the generated broadcast signals and / or broadcast related information. The broadcast signal may include a TV broadcast signal, a radio broadcast signal, a data broadcast signal, and a broadcast signal in which a data broadcast signal is combined with a TV broadcast signal or a radio broadcast signal.

The broadcast-related information may refer to a broadcast channel, a broadcast program, or information related to a broadcast service provider. The broadcast-related information may also be provided through a mobile communication network. In this case, it may be received by the mobile communication module 112.

The broadcast-related information may exist in various forms. For example, an EPG (Electronic Program Guide) of DMB (Digital Multimedia Broadcasting) or an ESG (Electronic Service Guide) of Digital Video Broadcast-Handheld (DVB-H).

For example, the broadcast receiving module 111 may be a Digital Multimedia Broadcasting-Terrestrial (DMB-T), a Digital Multimedia Broadcasting-Satellite (DMB-S), a Media Forward Link Only And a Digital Broadcasting System (ISDB-T) (Integrated Services Digital Broadcast-Terrestrial). Of course, the broadcast receiving module 111 may be adapted to other broadcasting systems as well as the digital broadcasting system described above.

The broadcast signal and / or broadcast related information received through the broadcast receiving module 111 may be stored in the memory 160.

The mobile communication module 112 transmits and receives radio signals to at least one of a base station, an external terminal, and a server on a mobile communication network. The wireless signal may include various types of data depending on a voice call signal, a video call signal or a text / multimedia message transmission / reception.

The wireless Internet module 113 refers to a module for wireless Internet access, and may be built in or enclosed in a terminal device. WLAN (Wi-Fi), Wibro (Wireless broadband), Wimax (World Interoperability for Microwave Access), HSDPA (High Speed Downlink Packet Access) and the like can be used as wireless Internet technologies.

The short-range communication module 114 refers to a module for short-range communication. (Bluetooth), Radio Frequency Identification (RFID), infrared data association (IrDA), Ultra Wideband (UWB), ZigBee, WiFi Can be used.

The position information module 115 is a module for obtaining the position of the terminal device, and a representative example thereof is a Global Position System (GPS) module.

2, an A / V (Audio / Video) input unit 120 is for inputting an audio signal or a video signal, and may include a camera 121 and a microphone 122. The camera 121 processes image frames such as still images or moving images obtained by the image sensor in the video communication mode or the photographing mode. The processed image frame can be displayed on the display unit 151. [

The image frame processed by the camera 121 may be stored in the memory 160 or transmitted to the outside through the wireless communication unit 110. [ Two or more cameras 121 may be provided depending on the use environment.

The microphone 122 receives an external sound signal through a microphone in a communication mode, a recording mode, a voice recognition mode, or the like, and processes it as electrical voice data. The processed voice data can be converted into a form that can be transmitted to the mobile communication base station through the mobile communication module 112 when the voice data is in the call mode, and output. Various noise reduction algorithms may be implemented in the microphone 122 to remove noise generated in receiving an external sound signal.

The user input unit 130 generates input data for a user to control the operation of the terminal. The user input unit 130 may include a key pad dome switch, a touch pad (static / static), a jog wheel, a jog switch, and the like.

The sensing unit 140 senses the current state of the terminal device, such as the open / close state of the terminal device, the position of the terminal device, the presence or absence of user contact, the orientation of the terminal device, Signal. For example, when the terminal device is in the form of a slide phone, it is possible to sense whether the slide phone is opened or closed. It is also possible to sense whether the power supply unit 190 is powered on, whether the interface unit 170 is connected to an external device, and the like. Meanwhile, the sensing unit 140 may include a proximity sensor 141.

The output unit 150 is for generating an output relating to visual, auditory or tactile sense and includes a display unit 151, an acoustic output module 152, an alarm unit 153, a haptic module 154, 155, and the like.

The display unit 151 displays (outputs) information processed by the terminal apparatus. For example, when the terminal device is in the call mode, a UI (User Interface) or GUI (Graphic User Interface) associated with the call is displayed. When the terminal device is in the video communication mode or the photographing mode, the photographed and / or received video or UI and GUI are displayed.

The display unit 151 may be a liquid crystal display (LCD), a thin film transistor-liquid crystal display (TFT LCD), an organic light-emitting diode (OLED), a flexible display display, and a 3D display.

Some of these displays may be transparent or light transmissive so that they can be seen through. This can be referred to as a transparent display, and a typical example of the transparent display is TOLED (Transparent OLED) and the like. The rear structure of the display unit 151 may also be of a light transmission type. With this structure, the user can see an object located behind the terminal body through the area occupied by the display unit 151 of the terminal body.

There may be two or more display units 151 depending on the implementation of the terminal apparatus. For example, in the terminal device, the plurality of display portions may be spaced apart or arranged integrally on one surface, and may be disposed on different surfaces, respectively.

(Hereinafter, referred to as a 'touch screen') in which a display unit 151 and a sensor for sensing a touch operation (hereinafter, referred to as 'touch sensor') form a mutual layer structure, It can also be used as an input device. The touch sensor may have the form of, for example, a touch film, a touch sheet, a touch pad, or the like.

The touch sensor may be configured to convert a change in a pressure applied to a specific portion of the display unit 151 or a capacitance generated in a specific portion of the display unit 151 into an electrical input signal. The touch sensor can be configured to detect not only the position and area to be touched but also the pressure at the time of touch.

If there is a touch input to the touch sensor, the corresponding signal (s) is sent to the touch controller. The touch controller processes the signal (s) and transmits the corresponding data to the controller 180. Thus, the control unit 180 can know which area of the display unit 151 is touched or the like.

The proximity sensor 141 may be disposed in an inner region of the terminal device to be wrapped by the touch screen or in the vicinity of the touch screen. The proximity sensor refers to a sensor that detects the presence or absence of an object approaching a predetermined detection surface or a nearby object without mechanical contact using the force of an electromagnetic field or infrared rays. The proximity sensor has a longer life span than the contact sensor and its utilization is also high.

Examples of the proximity sensor include a transmission type photoelectric sensor, a direct reflection type photoelectric sensor, a mirror reflection type photoelectric sensor, a high frequency oscillation type proximity sensor, a capacitive proximity sensor, a magnetic proximity sensor, and an infrared proximity sensor. And to detect the proximity of the pointer by the change of the electric field along the proximity of the pointer when the touch screen is electrostatic. In this case, the touch screen (touch sensor) may be classified as a proximity sensor.

Hereinafter, for convenience of explanation, the act of recognizing that the pointer is positioned on the touch screen while the pointer is not in contact with the touch screen is referred to as " proximity touch & The act of actually touching the pointer on the screen is called " contact touch. &Quot; The position where the pointer is proximately touched on the touch screen means a position where the pointer is vertically corresponding to the touch screen when the pointer is touched.

The proximity sensor detects a proximity touch and a proximity touch pattern (e.g., a proximity touch distance, a proximity touch direction, a proximity touch speed, a proximity touch time, a proximity touch position, a proximity touch movement state, and the like). Information corresponding to the detected proximity touch operation and the proximity touch pattern may be output on the touch screen.

The audio output module 152 may output audio data received from the wireless communication unit 110 or stored in the memory 160 in a call signal reception mode, a call mode or a recording mode, a voice recognition mode, a broadcast reception mode, The sound output module 152 also outputs sound signals related to functions (e.g., call signal reception tones, message reception tones, etc.) performed in the terminal device. The audio output module 152 may include a receiver, a speaker, a buzzer, and the like.

The alarm unit 153 outputs a signal for notifying the occurrence of an event of the terminal device. Examples of events that occur in a terminal device include receiving a call signal, receiving a message, inputting a key signal, and touch input. The alarm unit 153 may output a signal for notifying the occurrence of an event in a form other than the video signal or the audio signal, for example, vibration. The video signal or the audio signal may be output through the display unit 151 or the audio output module 152 so that they may be classified as a part of the alarm unit 153.

The haptic module 154 generates various tactile effects that the user can feel. A typical example of the haptic effect generated by the haptic module 154 is vibration. The intensity and pattern of the vibration generated by the hit module 154 can be controlled. For example, different vibrations may be synthesized and output or sequentially output.

In addition to the vibration, the haptic module 154 may include a pin arrangement vertically moving with respect to the contact skin surface, a spraying force or a suction force of the air through the injection port or the suction port, a touch on the skin surface, contact with an electrode, And various tactile effects such as an effect of reproducing a cold sensation using an endothermic or exothermic element can be generated.

The haptic module 154 can be implemented not only to transmit the tactile effect through the direct contact but also to allow the user to feel the tactile effect through the muscular sensation of the finger or arm. At least two haptic modules 154 may be provided according to the configuration of the portable terminal.

The projector module 155 is a component for performing an image project function using the terminal device and may have the same or at least a part of the image displayed on the display part 151 in accordance with a control signal of the control part 180 Can display other images on an external screen or wall.

Specifically, the projector module 155 includes a light source (not shown) that generates light (for example, laser light) for outputting an image to the outside, a light source And a lens (not shown) for enlarging and outputting the image at a predetermined focal distance to the outside. Further, the projector module 155 may include a device (not shown) capable of mechanically moving the lens or the entire module to adjust the image projection direction.

The projector module 155 can be divided into a CRT (Cathode Ray Tube) module, an LCD (Liquid Crystal Display) module and a DLP (Digital Light Processing) module according to the type of the display means. In particular, the DLP module may be advantageous for miniaturization of the projector module 151 by enlarging and projecting an image generated by reflecting light generated from a light source on a DMD (Digital Micromirror Device) chip.

Preferably, the projector module 155 may be provided on the side, front or back side of the terminal device in the longitudinal direction. It goes without saying that the projector module 155 may be provided at any position of the terminal device as needed.

The memory unit 160 may store a program for processing and controlling the control unit 180 and temporarily store the input / output data (e.g., telephone directory, message, audio, For example. The memory unit 160 may also store the frequency of use of each of the data (for example, each telephone number, each message, and frequency of use for each multimedia). In addition, the memory unit 160 may store data on vibration and sound of various patterns output when the touch is input on the touch screen.

The memory 160 may be a flash memory type, a hard disk type, a multimedia card micro type, a card type memory (for example, SD or XD memory), a RAM (Random Access Memory), SRAM (Static Random Access Memory), ROM (Read Only Memory), EEPROM (Electrically Erasable Programmable Read-Only Memory), PROM A disk, and / or an optical disk. The terminal may operate in association with a web storage that performs a storage function of the memory 160 on the Internet.

The interface unit 170 serves as a path for communication with all external devices connected to the terminal device. The interface unit 170 receives data from an external device, receives power from the external device, transfers the data to each component in the terminal device, or transmits data in the terminal device to an external device. For example, a wired / wireless headset port, an external charger port, a wired / wireless data port, a memory card port, a port for connecting a device having an identification module, an audio I / O port, A video input / output (I / O) port, an earphone port, and the like may be included in the interface unit 170.

The identification module is a chip for storing various kinds of information for authenticating the use right of the terminal device and includes a user identification module (UIM), a subscriber identity module (SIM), a universal user identity module Module, USIM), and the like. Devices with identification modules (hereinafter referred to as "identification devices") can be manufactured in a smart card format. Therefore, the identification device can be connected to the terminal through the port.

The interface unit may be a path through which power from the cradle is supplied to the mobile terminal when the mobile terminal is connected to an external cradle or a channel through which various command signals input from the cradle by the user are transmitted to the mobile terminal . The various command signals or the power source input from the cradle may be operated as a signal for recognizing that the mobile terminal is correctly mounted on the cradle.

The controller 180 typically controls the overall operation of the terminal device. For example, voice communication, data communication, video communication, and the like. The control unit 180 may include a multimedia module 181 for multimedia playback. The multimedia module 181 may be implemented in the control unit 180 or may be implemented separately from the control unit 180. [

The controller 180 may perform a pattern recognition process for recognizing handwriting input or drawing input performed on the touch screen as characters and images, respectively.

The power supply unit 190 receives external power and internal power under the control of the controller 180 and supplies power necessary for operation of the respective components.

The various embodiments described herein may be embodied in a recording medium readable by a computer or similar device using, for example, software, hardware, or a combination thereof.

According to a hardware implementation, the embodiments described herein may be implemented as application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable gate arrays May be implemented using at least one of a processor, controllers, micro-controllers, microprocessors, and other electronic units for performing other functions. In some cases, The embodiments described may be implemented by the control unit 180 itself.

According to a software implementation, embodiments such as the procedures and functions described herein may be implemented with separate software modules. Each of the software modules may perform one or more of the functions and operations described herein. Software code can be implemented in a software application written in a suitable programming language. The software code is stored in the memory 160 and can be executed by the control unit 180. [

The above-described terminal can perform D2D (device-to-device) communication in a multiple wireless access system.

D2D (device-to-device) communication refers to a technology that enables direct communication between devices in a mobile device.

A typical example is Bluetooth, and LTE D2D technology is emerging that enables LTE communication between telecommunication devices in close proximity. Unlike Bluetooth, which requires activation between devices for terminal communication and terminal authentication, LTE D2D can send and receive data at 75Mbps without base station. It is advantageous to be able to maintain communication even if the base station is stopped due to automatic connection, disaster, war and so on.

Here, a radio station which is opened on the shore for communication with a land mobile station or relay by a mobile relay station is referred to as a base station and may be referred to as a base station or an eNB. Next, the user terminal may be referred to as user equipment (UE).

In a device-to-device (D2D) communication in which a UE performs direct radio communication with another UE, that is, direct communication between the UEs, the eNB may transmit a scheduling message for instructing D2D transmission / reception. The UE participating in the D2D communication receives the D2D scheduling message from the eNB and performs a transmission / reception operation indicated by the D2D scheduling message. Here, the UE refers to a user terminal, but when a network entity such as an eNB transmits and receives signals according to a communication method between the UEs, the UE can also be regarded as a kind of UE. A link directly connected between UEs is referred to as a D2D link, and a link in which a UE communicates with an eNB is referred to as an NU link.

Meanwhile, a multi-radio access system can use Bluetooth, which is a type of short-range wireless communication, and in particular, low-power Bluetooth beacon technology can be applied.

This low-power Bluetooth beacon technology uses a Bluetooth signal to allow a smart device located at a nearby location to recognize the beacon, provide various information to the smart device in the place where the beacon is installed, or receive the information from the smart device. It is a kind of wireless communication technology. Specifically, Apple's iBeacon feature may be seen as a feature that allows Apple's smart devices to verify if the Bluetooth beacon signal matches the defined signaling scheme

On the other hand, the restaurant and restaurant industry are increasingly utilized by customers to show a growth rate of 20% each year by utilizing the above-mentioned technical characteristics. Each company is expected to improve service, develop new menu, Customer aggressive strategies are being implemented, but customer evaluations remain at a similar level. Especially, the waiting time of the customer service is insufficient, and the waiting time of the customer is the customer's own This is a part of the responsibility.

Therefore, customers who want to use these companies have had to find a place to use in stand-by time or endure a long or inaccurate waiting time.

Accordingly, in the present invention, the smart weight management system (10) and method are intended to solve the above problems.

Specifically, the present invention solves the inconvenience of visiting customers in the restaurant, facilitates easy and convenient management of the customers by the shoppers, and provides a precise recommendation service through analyzing behavior patterns and taste data based on the collected customer data , And an O2O platform and method that can target advertisements.

A method using the smart weight management system 10 according to the present invention using the terminal 100, the manager's manager device 200 and the server 300 described with reference to FIG. 1 and FIG. 2 will be described.

3 is a flowchart illustrating a method of responding to a user and a storefront weighting through a smart weighting management system proposed by the present invention.

Referring to FIG. 3, the user information of the terminal 100 is input to the holding manager device 200 (S100).

The user of the terminal 100 may input the user information to the manager 200 and a guide to the time the user should wait.

Also, the user information may include a name and a telephone number.

This is for sending the usage guide information to the user through the terminal 100, which is inputted in advance, when the inputted user becomes available timing.

Next, a step S200 of transferring the order number and the wait information of the user of the terminal 100 from the manager 200 to the terminal 100 is performed.

That is, the contents of information such as the order of waiting for entry are transmitted to the terminal 100.

Also, in the present invention, the user of the terminal 100 may check the order and wait information, and the step S300 of ordering and / or making payment through the menu information during the waiting time may be performed.

That is, it is possible to place the order through the menu in the weighting step, and not to place the order through the menu after the user of the terminal 100 is placed in the store after receiving the admittable guidance information, The unnecessary time can be shortened.

Thereafter, the step of transmitting information related to entry, order, and settlement to the terminal 100 from the manager apparatus 200 (S400) proceeds.

In addition to the process described with reference to FIG. 3, a method of providing a specific service through customer management and analysis of customer data may be additionally applied.

FIG. 4 is a flowchart illustrating a method of providing a specific service through customer management and customer data analysis of a customer in the method described in FIG.

Referring to FIG. 4, unlike FIG. 3, first, the step S50 of the reservation manager device 200 receiving reservation user information input through the external system proceeds.

That is, it is possible to provide the reservation service through the external system (for example, Naver, Next, etc.) in addition to inputting the user information through the store manager device 200 in the store.

Then, as shown in FIG. 3, the step S100 of inputting the user information of the terminal 100 to the holding manager device 200 is proceeded.

4, step S100 includes both inputting user information directly by the user and inputting user information received by the manager device 200 through step S50.

Thereafter, the step-up manager device 200 merges the reservation user information and the terminal user information to determine the order number and the waiting information (S150).

Unlike the method shown in FIG. 3, since the information of the reservation user must be considered, the order number and the waiting information are determined considering the visit time of the reservation user.

In addition, as shown in FIG. 3, a step S200 of transferring the sequence number and wait information of the terminal user from the holding manager device 200 to the terminal 100 is proceeded.

At this time, unlike FIG. 3, the step of displaying the order number and the waiting information by dividing the customer type into the manager can be performed in step S250.

When the user of the terminal 100 confirms the order and waiting information and orders and / or pays (S300) through the menu information during the waiting time, the manager manager device 200 informs the manager of admission, The step of displaying information (S350) is performed.

Thereafter, the step of transmitting information related to entry, order, and settlement to the terminal 100 from the manager apparatus 200 (S400) proceeds.

As a result, through the system 10 and the method proposed by the present invention, an integrated management service which can solve the inconvenience of the customers visiting the restaurant and can manage the customers easily and conveniently do.

In addition, according to the present invention, it is possible to provide an O2O platform capable of precise recommendation service and target advertisement through analysis of behavior patterns, taste data based on collected customer data.

In the method proposed by the present invention, a description will be given with reference to the viewpoints of using the terminal 100, that is, a customer view.

FIG. 5 shows a concrete example of the smart weighting management system proposed by the present invention.

Referring to FIG. 5, a simple order entry registration function is provided.

5 (b) and 5 (c), when a telephone number is registered in a key ost (tablet PC) 200 provided in a store, the user's App (kakao talk, line, etc.) ) And the waiting information of the user (the estimated time of entrance, etc.) are transmitted.

Also, since the information of such users is continuously accumulated, it is also possible to predict the waiting time / entry time of the customer through machine learning.

FIG. 6 shows an example of specific usage of a terminal user in the smart weighting management system proposed by the present invention.

Referring to FIG. 6 (a), the real-time standby status can be confirmed on the web page received through the order registration with the alarm information.

Also, as shown in (b) to (d) of FIG. 6, a menu can be confirmed and ordered / paid while waiting on the web page.

Through these services, it is possible to confirm and execute customer's requirements (menu, package, etc.) before entering the store of the customer of the terminal 100 or before entering the customer.

Further, according to the present invention, since the mobile losing function is provided, it can be easily and conveniently laid out in the restaurant page or through the mobile APP without visiting the restaurant directly. In other words, it can be registered in the waiting list as if it was visited directly.

In the method proposed by the present invention, a description will be given with reference to the viewpoint of using the stock manager device 200, that is, the viewpoint of the stockholder.

As described above, the store manager device 200 provides a service of registering a reservation customer.

That is, the reservation customer information registered through an external system such as a naver or a pager can be registered in the manager manager device 200 and can be integratedly managed with a waiting customer (customer in line).

These services have the advantage of being integrated with other services.

In addition, in the present invention, the waiting and reservation customers can be integratedly managed.

In other words, the administrator can easily manage the waiting customer and the reservation customer at a glance, and the customer in the invisible place can also call through the mobile.

7A and 7B illustrate a specific use example of a store user in the smart weight management system proposed by the present invention.

Referring to FIG. 7A, information related to the external system reservation customer registration 210 is displayed.

Further, it is additionally displayed as information on the telephone reservation customer registration 220.

In addition, referring to FIG. 7B, the type of the customer can be displayed (230) by visually showing whether the customer is a visiting reservation customer, a packaging reservation customer, or a weighting customer.

In addition, the call, entry, absence, and standby menus are additionally displayed as the button-by-button function 240.

Here, the paging menu is a menu for sending the entrance announcement information directly to the frontmost waiting customer.

The entry menu is a menu for processing the customer's entry after confirming the ordered menu.

No menu is a menu for managing in a separate page if it does not appear in the shop even though it is in the order of entry.

The standby menu is a menu for multi-user customer holding processing.

Also, as described above, the present invention can provide a report for collecting and analyzing customer and store data, that is, collecting and analyzing information of customers daily, and establishing an efficient restaurant operation plan by the store owner.

Through this, it is possible to analyze the customer's behavior pattern, preference, and menu preference based on the collected customer DB, and provide the analyzed result to the store owner.

FIG. 8 and FIG. 9 illustrate a specific example of a behavior pattern based on collected customer data, a precise recommendation service through analysis of taste data, and a method of targeting a target according to the present invention.

FIG. 8A shows an example of statistical data, FIG. 8B shows an example of analyzing it, and FIG. 8C shows an example of deriving an operation plan.

In FIG. 8 (c), since there is no weighting on every Wednesday, a plan is made to carry out the promotion accordingly.

In addition, in the present invention, in addition to the weighting management function, various promotional functions can be used to attract new customers and promote restaurants in connection with store promotion and publicity.

For example, as shown in FIG. 9 (a), a promotional food or an event can be directly exposed to customers as an advertisement banner.

Also, as shown in FIG. 9 (b), the coupon can be easily generated through the administrator through coupon delivery, and it is possible to distribute the coupon through the telephone number of the visiting customers or through a specific SNS.

10A to 10C illustrate a concrete example of a profit model through the smart weighting management system proposed by the present invention.

First, referring to FIG. 10A, a profit model based on a service fee and a hardware rental fee is applied.

That is, a kiosk or tablet PC for a digital waiting list can be rented to a restaurant, or a page for a residential service can be provided.

Next, referring to FIG. 10B, as a mobile commerce, a specific menu may be sold at a discounted price to a user through a restaurant-food shopping system, and a sales commission may be used as a profit model.

Also, referring to FIG. 10C, as a targeted advertisement, the user can analyze a main dining area, a food and beverage taste, and the like, and expose an advertisement (target advertisement) related to a user.

In addition, as a B2B solution sales, it can be provided in the form of SDK & API to other APP service companies that need developed technology such as machine learning system, mobile loudspeaker system and user recognition system, and can generate revenue by charging monthly fee or per traffic.

The above-described embodiments of the present invention can be implemented by various means. For example, embodiments of the present invention may be implemented by hardware, firmware, software, or a combination thereof.

In the case of hardware implementation, the method according to embodiments of the present invention may be implemented in one or more Application Specific Integrated Circuits (ASICs), Digital Signal Processors (DSPs), Digital Signal Processing Devices (DSPDs), Programmable Logic Devices (PLDs) , FPGAs (Field Programmable Gate Arrays), processors, controllers, microcontrollers, microprocessors, and the like.

In the case of an implementation by firmware or software, the method according to embodiments of the present invention may be implemented in the form of a module, a procedure or a function for performing the functions or operations described above. The software code can be stored in a memory unit and driven by the processor. The memory unit may be located inside or outside the processor, and may exchange data with the processor by various well-known means.

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS The foregoing description of the preferred embodiments of the invention disclosed herein has been presented to enable any person skilled in the art to make and use the present invention. While the present invention has been particularly shown and described with reference to preferred embodiments thereof, it will be understood by those skilled in the art that various changes and modifications may be made therein without departing from the spirit and scope of the invention as defined by the appended claims. For example, those skilled in the art can utilize each of the configurations described in the above-described embodiments in a manner of mutually combining them. Accordingly, the present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein.

The present invention may be embodied in other specific forms without departing from the spirit or essential characteristics thereof. Accordingly, the above description should not be construed in a limiting sense in all respects and should be considered illustrative. The scope of the present invention should be determined by rational interpretation of the appended claims, and all changes within the scope of the present invention are included in the scope of the present invention. The present invention is not intended to be limited to the embodiments shown herein but is to be accorded the widest scope consistent with the principles and novel features disclosed herein. In addition, claims that do not have an explicit citation in the claims may be combined to form an embodiment or be included in a new claim by amendment after the filing.

Claims (11)

A method for managing a waiting time of a user associated with use of a store using a first terminal used by a user and a second terminal used by a manager of a store,
A first step of inputting first information related to the user to the second terminal;
A second step of calculating the waiting time at the second terminal;
A third step of transmitting the wait time and orderable menu information from the second terminal to the first terminal based on the first information;
A fourth step of transmitting order information determined by the first terminal based on the menu information to the second terminal;
A fifth step of transmitting processing information corresponding to the order information from the second terminal to the first terminal; And
And transmitting information to the first terminal to inform the second terminal of the admission possibility of the user.
The method according to claim 1,
Prior to the first step,
And the second terminal receives second information related to a reservation user from an external server,
In the second step,
Wherein the waiting time of the user is calculated in consideration of the reservation user.
The method according to claim 1,
The user is plural,
Between the fourth step and the fifth step,
A fourth step of the second terminal to distinguish the plurality of users and display the plurality of users; And
And displaying the status of each of the plurality of users based on the status information.
The method of claim 3,
In step 4-1, the plurality of users are classified into a visit reservation user, a package reservation user, or a weighting user,
Wherein the state of the plurality of users in the step 4-2 is a call state for guiding the entry, a state in which entry is completed, a state not shown in the store, or a standby state.
The method according to claim 1,
A seventh step of the second terminal transmitting the first information, the latency information, the order information, and the processing information to the server;
An eighth step of analyzing behavior patterns, preferences and menu preferences related to the user using at least one of the first information, the waiting time information, the order information, and the processing information in the server; And
And the server transmits the analyzed information to the second terminal.
6. The method of claim 5,
Wherein the first terminal, the second terminal and the server communicate using at least one of short-range communication and long-distance communication,
The near-field communication includes Bluetooth, Radio Frequency Identification (RFID), infrared data association (IrDA), Ultra Wideband (UWB), ZigBee, and Wi-Fi (Wireless Fidelity)
The long-distance communication may be performed by using code division multiple access (CDMA), frequency division multiple access (FDMA), time division multiple access (TDMA), orthogonal frequency division multiple access (OFDMA), or single carrier frequency division multiple access Wherein the smart standby time management method comprises:
A first terminal used by a user; And
A second terminal used by an administrator of the store; Including,
Wherein when the first information related to the user is input to the second terminal, the second terminal calculates a waiting time of the user related to the use of the store, and transmits, to the first terminal, Waiting time and orderable menu information,
Wherein the first terminal transmits order information determined based on the menu information to the second terminal and receives processing information corresponding to the order information from the second terminal,
Wherein the second terminal transmits information to guide the user's admission to the first terminal.
8. The method of claim 7,
When the second terminal receives the second information related to the reservation user from the external server,
Wherein the second terminal calculates the waiting time of the user in consideration of the reserved user.
8. The method of claim 7,
The user is plural,
Wherein the second terminal displays the plurality of users on a display unit, and additionally displays a status of each of the plurality of users.
10. The method of claim 9,
Wherein the plurality of users are divided into a visit reservation user, a package reservation user, and a weighting user, and the states of the plurality of users are classified into a calling state that guided the entry, a state in which entries are completed, And the smart standby time management system.
8. The method of claim 7,
And a server for receiving the first information, waiting time information, order information, and processing information from the second terminal,
The server may analyze at least one of the first information, the waiting time information, the order information, and the processing information to analyze behavior patterns, preferences and menu preferences related to the user, and transmit the analyzed information to the second terminal Wherein the smart standby time management system comprises:

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