KR20180112195A - System and method for providing a consultation service that supports a cumulative message transmission function, and computer readable medium having computer program recorded thereon - Google Patents

Abstract

The present invention relates to a system and method for providing a counseling service that supports a cumulative message transmission function, and a recording medium in which a computer program is recorded. More particularly, the present invention provides a system and method for providing a counseling service that supports a cumulative message transmission function, which provide a message-based counseling service between a user and a merchant, write an answer to a question of the user in a short message form in the merchant, and supports to accumulate the answer and transmit the answer at once, thereby enabling the user to clearly and unambiguously confirm the answer by the merchant, and a recording medium in which a computer program is recorded.

Description

TECHNICAL FIELD [0001] The present invention relates to a consulting service providing system and method for supporting a cumulative message transmission function, and a recording medium on which a computer program is recorded.

The present invention relates to a counseling service providing system and method for supporting a cumulative message transmission function, and a recording medium on which a computer program is recorded. More particularly, the present invention provides a message-based counseling service between a user and a merchant, A system and method for providing a consultation service that supports a cumulative message transmission function that allows a user to clearly and instantaneously check the answer by a merchant by assisting the user to send the answer in a short message form, And a recording medium on which a computer program is recorded.

Currently, various character-based messenger services are provided, and the messenger service is used as a means for consultation between a person and an individual who sells goods or services beyond the communication between individuals.

Accordingly, the user registers an account of a company that sells a service or a product mainly used in the messenger service, sends and receives a text message through the messenger service, and can conduct consultation related to a product or service required by the user.

However, in the case of a character consultation using a conventional messenger service, a user queries a plurality of companies collectively and receives an answer thereto, so that when a plurality of merchants provide a short sentence answer several times, In addition, it is not easy to understand this by franchisee, and there is a problem that it is difficult to compare answer contents among merchants. However, there is a problem that when a franchisee responds with a long sentence, readability is lowered or attention is lowered.

In addition, in the case of the existing letter counseling, since a plurality of merchant terminals provide an answer with a single merchant ID, it is difficult to understand from a merchant's point of view who is responding to a query and whether a proper counselor is providing an answer, There is a problem that delivery is delayed or wrong answer is provided.

Korean Patent Laid-Open No. 10-2002-0016078 [Title of the invention: Electronic commerce system and method using real-time search and messaging on the Internet]

The present invention provides a plurality of merchants to simultaneously deliver the same inquiry to a plurality of merchants, and when the merchant terminal provides an answer in an environment where multiple consultation is possible in which an answer is received, various messages received as a short message are accumulated It is possible to provide a series of messages provided by a single franchisee with consistency by providing them to a user at a time, and to provide a series of short messages, not long ones, to improve readability .

In addition, the present invention aims to improve the quality of consultation by providing a sorted answer by selecting, editing or modifying the input messages in a process of accumulating a series of messages.

In addition, the present invention supports a plurality of merchant terminals in correspondence with a specific merchant store so as to support distributed inquiries of a plurality of different users, and at the same time, an administrator of a specific merchant store creates a cumulative message The information on the manager who is preparing the answer message and the information on the state of preparation of the answer message are shared between a plurality of managers corresponding to the specific merchant, and it is monitored whether or not a proper consultant is presently in consultation, To improve the quality of counseling and convenience of counseling.

A method for providing a consultation service supporting an accumulated message transmission function of an application unit configured in an affiliate terminal that communicates with a consultation service providing apparatus for providing a consultation service between a user and an affiliate store according to an embodiment of the present invention, Receiving inquiry information transmitted from a user device of the user through a merchant terminal, generating a dialog window corresponding to the inquiry information, and displaying an inquiry message according to the inquiry information in the dialog window, The method of claim 1, further comprising: generating and accumulating one or more answer messages input through the dialog window according to input information through the input unit, displaying a transmission button for transmitting the response message in the dialog window when generating the response message, Select button for submit button Generating response information including at least one answer message accumulated at the time of receipt of power information, in correspondence with the inquiry information, and transmitting the answer information to the consultation service providing apparatus.

As an example related to the present invention, a method of providing a consultation service supporting a cumulative message transmission function may further include displaying the response message on the dialog window each time the response message is generated.

As a related example of the present invention, a method of providing a consultation service supporting a cumulative message transmission function includes receiving an answer message, which is selected based on input information through the input unit, of at least one answer message generated before a selection input of the transmission button, And updates the selected answer message according to the information and includes the answer message updated at the time of receiving the selection input of the send button in the answer information.

As a related example of the present invention, a method of providing a consultation service supporting a cumulative message transmission function may include a method of providing a consultation service, And the response message including the one or more response messages and the additional reply message is generated and transmitted upon receiving the selection input of the transmission button. can do.

As a related example of the present invention, a method of providing a consultation service supporting a cumulative message transmission function includes: generating user identification information corresponding to a user apparatus that transmits the inquiry information to the answer information at the time of generating the answer information; And transmits the answer information to the user equipment through the consultation service providing apparatus after transmitting the information to the consultation service providing apparatus.

As an example related to the present invention, a method of providing a consultation service supporting a cumulative message transmission function includes: receiving a response message including at least one response message, And the like.

A computer program for carrying out the method according to the above-described embodiment may be stored in the recording medium on which the computer program according to the embodiment of the present invention is recorded.

A consultation service providing system for supporting cumulative message transmission including a consulting service providing apparatus communicating with a user apparatus and a plurality of merchant terminals according to an exemplary embodiment of the present invention includes: And transmits the inquiry information to each of the merchant terminals corresponding to the consultation target list information; and upon receiving answer information corresponding to the inquiry information from the merchant terminal, A consultation service providing device for transmitting the inquiry information to the device, and a dialog window for consultation with a user corresponding to the user apparatus when receiving the inquiry information, the inquiry message being displayed in the dialog window according to the inquiry information, , An input unit of the merchant terminal And a transmission button for transmitting the answer message is displayed on the dialog window, and one or more response messages accumulated in the transmission button selection based on the input information are displayed on the dialog window, And an application unit for generating the answer information and transmitting the answer information to the consultation service providing apparatus.

As an example related to the present invention, the consultation service providing apparatus may be configured such that when a plurality of merchant terminals are registered in advance in association with one specific merchant store-related merchant store identification information, the received inquiry information is stored in correspondence with the specific merchant store To the plurality of merchant terminals that are connected to the network.

As an example related to the present invention, when the answer message is being inputted through the dialog window, the application unit may receive notifications including preset terminal identification information, status information about whether an answer message is input, and user identification information included in the inquiry information When the notification information is received from the merchant terminal, the consultation service providing device transmits the notification information to one or more other merchant terminals belonging to the same merchant as the merchant terminal corresponding to the notification information, So that the terminal identification information and the status information corresponding to the merchant terminal that is inputting the answer in accordance with the notification information are displayed on the dialog window corresponding to the notification information at each of the other merchant terminals have.

The system for providing counseling services for supporting cumulative message transmission, including a user device and a consultation service providing device communicating with a plurality of merchant terminals according to another embodiment of the present invention, And transmits the inquiry information to each of the merchant terminals corresponding to the consultation target list information when receiving the answer information corresponding to the inquiry information from the merchant terminal, And transmits the notification information to a plurality of merchant terminals associated with the specific merchant corresponding to the notification information when receiving notification information on the input status of the answer information, Upon receipt of the inquiry information, And displays an inquiry message according to the inquiry information on the dialog window. The inquiry message is accumulated on the basis of the input information through the input unit of the merchant terminal, And generates the notification information including the preset account information and the status information when the answer message is being input through the dialog window, and transmits the notification information to the consultation service providing apparatus, and transmits the response message to the consultation service providing apparatus Button, displays one or more answer messages accumulated when the transmission button is selected based on the input information, generates the answer information, and transmits the answer information to the consultation service providing apparatus. A message in response to the notification information And an application unit displaying the fixed information and the status information.

According to the above-described configuration, the present invention provides a user to simultaneously transmit the same inquiry to a plurality of merchant points, and the user can inquire the inquiry of the user in a short form So that the administrator can easily organize the contents of the reply to the contents of the inquiry of the user, and at the same time, when the transmission to the answer message is selected, the plurality of short form responses A plurality of SMS messages are displayed in a batch in the form of a short message on the user device so that the SMS messages are displayed in a batch so that the SMS message I can see at a glance It has the effect of providing.

In addition, the present invention allows a manager of a merchant to edit each of a plurality of answer messages before sending answers to inquiries of a user, or to add and edit an answer message between a plurality of different answer messages to be transmitted Accordingly, it is possible to easily arrange the answers to the contents of the inquiry of the user, thereby improving the quality of the answers to the contents of the inquiry of the user, thereby improving the user satisfaction.

In addition, the present invention supports a plurality of merchant terminals in correspondence with a specific merchant store so as to support distributed inquiries of a plurality of different users, and at the same time, an administrator of a specific merchant store If the cumulative message is being created, a plurality of managers corresponding to the particular merchant are provided to share information about the manager who is preparing the answer message and the state of preparation of the answer message, so that the appropriate consultant can conduct the present consultation And if necessary, it is possible to reassign the counselor, thereby improving the quality of consultation and convenience of consultation.

1 is a block diagram of a consultation service providing system supporting a cumulative message transmission function according to an embodiment of the present invention;
BACKGROUND OF THE INVENTION 1. Field of the Invention [0001]
FIG. 3 through FIG. 5 are diagrams illustrating an example of an operation in an answer creation and transmission process of an agent terminal in a consultation service providing system supporting a cumulative message transmission function according to an embodiment of the present invention;
6 is a diagram illustrating an example of an operation for a one-to-one conversation between a user and a merchant selected by a user in a consultation service providing system supporting a cumulative message transmission function according to an embodiment of the present invention.
FIG. 7 and FIG. 8 are diagrams illustrating a process of sharing an administrator and a state of creating a response between agent terminals in a counseling service providing system supporting a cumulative message transmission function according to an embodiment of the present invention; FIG.
9 is a flowchart illustrating a method of providing a consultation service supporting a cumulative message transmission function according to an embodiment of the present invention.

It is noted that the technical terms used in the present invention are used only to describe specific embodiments and are not intended to limit the present invention. In addition, the technical terms used in the present invention should be construed in a sense generally understood by a person having ordinary skill in the art to which the present invention belongs, unless otherwise defined in the present invention, Should not be construed to mean, or be interpreted in an excessively reduced sense. In addition, when a technical term used in the present invention is an erroneous technical term that does not accurately express the concept of the present invention, it should be understood that technical terms that can be understood by a person skilled in the art can be properly understood. In addition, the general terms used in the present invention should be interpreted according to a predefined or prior context, and should not be construed as being excessively reduced.

Furthermore, the singular expressions used in the present invention include plural expressions unless the context clearly dictates otherwise. The term "comprising" or "comprising" or the like in the present invention should not be construed as necessarily including the various elements or steps described in the invention, Or may further include additional components or steps.

Furthermore, terms including ordinals such as first, second, etc. used in the present invention can be used to describe elements, but the elements should not be limited by terms. Terms are used only for the purpose of distinguishing one component from another. For example, without departing from the scope of the present invention, the first component may be referred to as a second component, and similarly, the second component may also be referred to as a first component.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings, wherein like reference numerals refer to like or similar elements throughout the several views, and redundant description thereof will be omitted.

In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail. It is to be noted that the accompanying drawings are only for the purpose of facilitating understanding of the present invention, and should not be construed as limiting the scope of the present invention with reference to the accompanying drawings.

FIG. 1 is a block diagram of a consultation service providing system supporting a cumulative message transmission function according to an embodiment of the present invention. As shown in FIG. 1, a consultation service providing apparatus 200 for communicating with a plurality of merchant terminals 300 through a communication network, And a user apparatus 100 communicating with the consultation service providing apparatus 200 via a communication network.

Also, a consultation service providing system that supports a cumulative message transmission function by more components than the components shown in FIG. 1 may be implemented, or a consultation service providing system that supports a cumulative message transmission function by a lesser number of components .

The user device 100 and the merchant terminal 300 may be a smart phone, a portable terminal, a mobile terminal, a personal digital assistant (PDA), a portable multimedia player (PMP) A portable terminal, a telematics terminal, a navigation terminal, a personal computer, a notebook computer, a slate PC, a tablet PC, an ultrabook, a wearable device, For example, a smartwatch, a smart glass, and a head mounted display (HMD)), a wibro terminal, an internet protocol television (IPTV) terminal, a smart TV, And can be applied to various terminals such as a television, a 3D television, a home theater system, an AVN (Audio Video Navigation) terminal, an A / V (Audio / Video) system, a flexible terminal, The.

The communication network described in the present invention may include a wired / wireless communication network. Examples of the wireless communication network include a wireless LAN (WLAN), a digital living network alliance (DLNA), a wireless broadband (Wibro) (WIMAX), Global System for Mobile communication (GSM), Code Division Multi Access (CDMA), Code Division Multi Access 2000 (CDMA2000), Enhanced Voice-Data Optimized or Enhanced Voice- Data Only), WCDMA (Wideband CDMA), HSDPA (High Speed Downlink Packet Access), HSUPA (High Speed Uplink Packet Access), IEEE 802.16, Long Term Evolution (LTE) Advanced, Wideband Wireless Mobile Broadband Service (WMBS), Bluetooth, Radio Frequency Identification (RFID), Infrared Data Association (IrDA), Ultra Wideband (UWB), ZigBee, Near Field Communication (NFC), second (UC), Visible Light Communication (VLC), Wi-Fi, and Wi-Fi Direct. The wired communication network may be a wired LAN, a wired WAN, a power line communication (PLC), a USB communication, an Ethernet, a serial communication, Cables and the like.

Also, the consultation service providing apparatus 200 communicates with the merchant terminal 300 corresponding to each of a plurality of different merchant stores that sell goods or services through a communication network, and stores a plurality of merchant store DB 201 to the user device 100. The user terminal 100 can provide the merchant information to the user terminal 100. [

At this time, the merchant information may include information on the merchant's business type, type of service, area where the merchant is located, contact information, account information (for example, merchant ID) of the merchant registered in the consultation service providing device 200, Service price, service time, etc.).

In addition, the consultation service providing apparatus 200 may include a member DB 202 in which a plurality of different user-specific member information are stored. The member information includes a user's name, contact information, address, (For example, a member ID) of the user registered in the user terminal.

The consultation service provision apparatus 200 may be implemented in the form of a web server, a database server, a proxy server, or the like. In addition, the consultation service providing apparatus 200 may be provided with at least one of a network load balancing mechanism, and various software for allowing the service providing apparatus to operate on the Internet or another network, thereby implementing the computerized system . The network may also be an http network, a private line, an intranet or any other network. Further, the connection between the consultation service providing apparatus 200 and the user apparatus 100 and the merchant terminal 300 can be connected to the secure network so that the data is not attacked by any hacker or other third party. In addition, the consultation service providing apparatus 200 may include a plurality of database servers, and the database server may be separately connected to the consultation service providing apparatus 200 through any type of network connection including a distributed database server architecture Lt; / RTI >

The user device 100 may include a first application unit 110 that transmits and receives various information to and from the consultation service providing apparatus 200 and may provide a messenger service based on a dialogue window to provide a consultation service providing apparatus 200, and provides a dialog for a message-based dialog with one or more merchant selected by the user.

Accordingly, the first application unit 110 displays the merchant shop list information including the merchant shop information by the plurality of merchant stores through the display unit of the user device 100, and selects a plurality of selections Generates inquiry target list information for the merchant, generates a first dialog window for simultaneous conversation with a plurality of selected merchant selected by the user, generates inquiry information including an inquiry message according to user input through the first dialog window The consultation service providing apparatus 200 can transmit the consultation target list information and the inquiry information through the communication unit of the user apparatus 100. [

On the other hand, the consultation service providing device 200 receives the consultation target list information and the inquiry information from the user device 100, and acquires a plurality of merchant terminal (s) corresponding to the plurality of selected merchant points 300). ≪ / RTI >

At this time, the consultation service providing apparatus 200 only counts the time when receiving the inquiry information or transmits the inquiry information, and only when the answer information including the answer message is received from the merchant terminal 300 within the predetermined time limit And transmit the corresponding answer information to the user device 100.

In addition, the time limit may be preset in the consultation service providing apparatus 200 or may be set by a user, and the limit time may be a period or a specific time (or date and time).

Accordingly, the first application unit 110 configured in the user device 100 can receive the answer information from the consultation service providing apparatus 200 and display the answer message corresponding to the answer information through the first dialog window And displays a plurality of reply messages transmitted from each of the plurality of merchant terminals 300 through one first dialog window so that the user can easily compare the answer contents of the merchant.

Also, the consultation service providing apparatus 200 provides the answer message of the merchant terminal 300, which has been answered within the time limit, to the user device 100, so that the user can obtain a reply to the inquiry contents in a short time, The efficiency can be increased.

Meanwhile, the second application unit 310 may be configured in the merchant terminal 300, and the second application unit 310 may communicate with the user when receiving the inquiry information of the user apparatus 100 through the merchant terminal 300 A second dialog window for consultation can be generated and an inquiry message according to the above inquiry information can be displayed through the second dialog window.

At this time, the first and second dialog boxes may be configured with a GUI (Graphical User Interface) including a message input area.

Also, the second application unit 310 generates answer information including an answer message according to an administrator's input through the second dialog window, based on the input information through the input unit configured in the merchant terminal 300, (200).

At this time, the second application unit 310 may accumulate temporarily in the temporary storage unit configured in the storage unit of the merchant terminal or in the second application unit 310 without directly transmitting the response message when generating the answer message through the second dialog window have.

In addition, the second application unit 310 may display a transmission button (or an answer button) for collectively transmitting an answer message to the second dialog window when generating an answer message or inputting an answer message through the second dialog window, Store one or more answer messages generated through the second dialog window until the corresponding transfer button is selected on the basis of the input information according to user input through the input unit of the merchant terminal 300. [

At this time, the second application unit 310 may display an input button for generating an answer message on the dialog window in a manner different from the corresponding transmission button. When the input button is selected, the second application unit 310 inputs And generate an answer message based on the character (message).

Also, the second application unit 310 can display an individual answer message through the second dialog window each time a response message is generated, and a plurality of response messages composed of short sentences are generated in a generation order 2 You can display them in order through the dialog window.

Also, the second application unit 310 may move the transfer button downward in the second dialog window according to the received answer message, so that the answer message may not be blocked by the transfer button, A plurality of different answer messages can be accumulated and recorded.

On the other hand, if the transfer button displayed on the second dialog box is selected based on the input information according to the input of the manager (merchant store, employee, etc.) through the input unit of the merchant terminal 300, the second application unit 310 The second application unit 310 may collect answer information temporarily stored in the temporary storage unit of the first application unit 310 or the temporary storage unit of the second application unit 310 and may generate answer information including the at least one answer message, ).

At this time, the second application unit 310 matches the second dialog window generated corresponding to the inquiry information of the user apparatus 100 with the user identification information (or account information) of the user included in the inquiry information, (Or account information of the merchant) corresponding to the merchant terminal 300 that transmits the answer information when generating the answer information through the second dialog window, and the user device 100, which is the destination of the corresponding answer information, Can be included in the corresponding answer information and transmitted.

Accordingly, when receiving the answer information, the consultation service providing apparatus 200 identifies the user apparatus based on the user identification information included in the answer information, and transmits the answer information received from the merchant terminal 300 to the user apparatus 100 Can be transmitted.

In addition, the first application unit 110 configured in the user device 100 may display the corresponding answer information in response to the inquiry message in the first dialog window upon receiving the answer information. At this time, 1 It is possible to display the order in the dialog window.

In this case, if the answer information includes a plurality of answer messages, the first application unit 310 may display the corresponding answer messages in order according to the order of generation. Also, the first application unit 310 may display the merchant identification information May be displayed on the first dialog window, and one or more answer messages corresponding to the corresponding merchant store identification information may be matched and grouped and displayed.

Accordingly, the first application unit 310 not only can display the answer message separately for each of the merchant points at the time of receiving the answer information from the plurality of merchant terminals 300 corresponding to a plurality of different merchant points, A plurality of short answer messages may be grouped corresponding to the specific franchisee so as to be easily distinguished from the answer messages of other franchisees.

Through the above-described configuration, the present invention can support a plurality of answer messages in the form of a short sentence until the administrator selects transmission of the answer message without having to write the answer message in a long message, When the transmission to the answer message is selected, the plurality of short message responses generated before the transmission selection are grouped into one answer information and transmitted to the user device in a batch, A plurality of short messages may be displayed in a short form on the user device so as to be displayed in a batch so that the user can glance the answers through a plurality of response messages transmitted from a specific merchant.

Accordingly, the present invention differs from the conventional messenger service in that the merchant distributes the answers as a plurality of messages, thereby causing a situation where it is difficult for the user to check due to the mixed responses among the merchants, It is possible not only to prevent a case where the user finds the wrong message, but also to divide the message into a plurality of short messages without collecting the long sentences in a long form, So that the readability and attention of the user can be enhanced.

Meanwhile, in the above-described configuration, since the merchant terminal 300 can not transmit the answer information to the user device 100 after the limit time has elapsed, the manager of the merchant terminal 300 unnecessarily conducts the consultation There may be a case where consultation with other customers is missed, and consequently, there arises a problem that the consulting efficiency is inferior.

Accordingly, the consultation service providing apparatus 200 can acquire control information for deactivating the second dialog window to each of the merchant terminals 300 that have not received answer information within the time limit among the plurality of merchant terminals 300 according to the consultation target list information Lt; / RTI >

In this way, the second application unit 310 of the merchant terminal 300 can delete or deactivate the second dialog window created for consultation with the user according to the corresponding control information upon receiving the control information, It is possible to provide an unnecessary consultation to the user who has been terminated.

At this time, it is a matter of course that the inquiry message included in the inquiry information or the answer message included in the answer information in the above-described configuration may be configured in various forms such as an image, a moving picture, and a text.

The first application unit 110 included in the user device 100 and the second application unit 310 configured in the merchant terminal 300 may be connected to the user device 100 or the merchant terminal 300, Such as a communication unit, an input unit, a GPS (Global Positioning System) unit, a sensor unit, a storage unit, a display unit (display unit), an output unit, a camera unit, The first and second application units 110 and 310 may be configured as a control unit for executing the control unit or executed by the control unit and stored in the storage unit of the user device 100 or the merchant terminal 300, Can perform various operations described in the present invention based on the data stored in the storage unit.

A detailed operation of the system for providing a consultation service supporting a cumulative message transmission function according to an embodiment of the present invention will be described with reference to the above-mentioned configuration.

2 is a diagram illustrating an operation of supporting a simultaneous inquiry of a consultation service providing system supporting a cumulative message transmission function according to an embodiment of the present invention.

The first application unit 110 configured in the user device 100 can communicate with the consultation service providing apparatus 200 through the communication unit of the user apparatus 100 and can communicate with the consultation service providing apparatus 200 You can request merchant information.

At this time, the first application unit 110 may display the category list information stored in advance for the plurality of categories including the business type, region, service type, price, service condition, etc. through the user device 100, Category information for at least one selected category selected by the user from the category list according to the list information can be transmitted to the consultation service providing apparatus 200 through the user apparatus 100. [

In addition, it is needless to say that the first application unit 110 may transmit one or more different selection categories to the category information.

Accordingly, the consultation service providing apparatus 200 includes a merchant DB 201 in which merchant store information is stored for each merchant, and when receiving category information from the first application unit 110 of the user apparatus 100, Can be extracted from the merchant DB (201).

Further, the consultation service providing apparatus 200 can generate the merchant store list information based on the merchant store information of one or more merchant stores extracted from the merchant store DB 201, and can transmit the merchant store list information to the user device 100 .

Accordingly, the first application unit 110 of the user device 100 displays the merchant list according to the merchant store list information on the display unit of the user device 100 when the merchant store list information is received, It is possible to generate consultation target list information having a plurality of selected merchants selected for consultation in accordance with user input through the user input unit of the user device 100 in the list.

At this time, the consultation target list information may include merchant store identification information for each of a plurality of merchant stores to be consulted, and the merchant store identification information may be account information of the merchant store.

In addition, the first application unit 110 of the user device 100 transmits and receives a message to and from a plurality of merchant terminals 300 corresponding to a plurality of selected merchant points to be consulted in accordance with the consultation target list information, Lt; / RTI > can be created.

In addition, the first application unit 110 of the user device 100 transmits the inquiry information to the plurality of merchants, which are consultation targets, in generating the inquiry information including the inquiry message based on the user input through the corresponding first dialog box, Information and consultation target list information to the consultation service providing apparatus 200. [

At this time, the first application unit 110 may provide a transfer button for transferring the inquiry message input through the first dialog box, and generate inquiry information including the inquiry message upon receipt of a user input for the transfer button To the consultation service providing apparatus 200.

Accordingly, the consultation service providing apparatus 200 receives inquiry information from the first application unit 110 of the user device 100, and based on the affiliate store identification information included in the consultation target list information at the time of receiving the consultation target list information It is possible to identify a plurality of merchant terminals 300 and transmit inquiry information received together with consultation target list information to each of a plurality of merchant terminals 300 to be consulted.

Accordingly, the consultation service providing apparatus 200 can provide a plurality of merchants that the user desires to consult at the same time, so that the consulting service providing apparatus 200 can increase the consulting efficiency.

3 to 5 illustrate operations of an agent terminal 300 in an answer generation and transmission process in a consultation service providing system supporting a cumulative message transmission function according to an embodiment of the present invention.

3, a second application unit 310 is configured in the merchant terminal 300 and the second application unit 310 is connected to the consultation service provider 300 through the communication unit of the merchant terminal 300 200).

Also, the second application unit 310 can receive the inquiry information of the user device 100 from the consultation service providing apparatus 200. When the inquiry information is received, the second application unit 310 acquires user identification information The second dialog window for consultation with the user corresponding to the account information) can be generated and displayed through the merchant terminal 300. [

Also, the second application unit 310 may display an inquiry message according to the inquiry information in the second dialog window displayed on the merchant terminal 300, so that the manager of the merchant can confirm the inquiry message.

At this time, the second application unit 310 can match the user identification information included in the inquiry information to the second dialog window. That is, the second application unit 310 can generate the second dialog window in correspondence with the user identification information according to the inquiry information transmitted from the user apparatus 100.

On the other hand, the second application unit 310 displays an answer message generated through the second dialog window displayed on the merchant terminal 300 on the basis of the manager input through the input unit of the merchant terminal 300 on the corresponding second dialog window, And can transmit the answer information including the answer message to the consultation service providing apparatus 200.

At this time, the second application unit can temporarily accumulate the answer message in the temporary storage unit configured in the storage unit of the merchant terminal 300 or the second application unit 310 without sending the answer message directly when generating the answer message through the second dialogue window .

In addition, the second application unit 310 may display a transmission button 10 for collectively transmitting an answer message to the second dialog window when generating an answer message or inputting an answer message through the second dialog window, The one or more answer messages generated through the second dialog window may be cumulatively stored until the corresponding transfer button 10 is selected based on the input information through the input unit of the controller 300. [

At this time, the second application unit 310 can display an input button for generating an answer message from the corresponding transmission button 10 and display it on the dialog window. When the input button is selected, a message An answer message can be generated based on a character (message) input in the area.

Also, the second application unit 310 can display an individual answer message through the second dialog window at the time of generating the answer message, and a plurality of answer messages composed of short sentences are generated in the order of generation The second dialog window can be displayed in order.

On the other hand, the second application unit 310 receives the input information according to the input of the manager through the input unit of the merchant terminal 300, and when the transfer button 10 displayed on the second dialogue window is selected based on the input information, After collecting one or more answer messages temporarily stored in the storage unit of the terminal 300 or the temporary storage unit of the second application unit 310, it may generate answer information including one or more answer messages, To the device (200).

The second application unit 310 may delete a plurality of answer messages temporarily stored in the storage unit of the merchant terminal 300 or the temporary storage unit of the second application unit 310 when the answer information is generated and transmitted, The transmitted reply message may be stored as an existing message in the storage unit of the merchant terminal 300 by matching with the second dialogue related information.

In addition, the second application unit 310 may set the transmission time of the answer message included in the answer information to match the answer message, store the answer message in the existing message, (10) is selected, it is possible to distinguish one or more answer messages corresponding to the transmission button (10) from an existing message based on whether a transmission time is set or not, Answer information may also be generated.

Meanwhile, the second application unit 310 matches the second dialog window generated corresponding to the inquiry information of the user apparatus 100 with the user identification information (or the user account information) of the user included in the inquiry information, (Or account information of the merchant) corresponding to the merchant terminal 300 that transmits the answer information to the corresponding answer information when the answer information is generated through the second dialog window, and the destination of the corresponding answer information The user identification information corresponding to the user apparatus 100 may be included in the corresponding answer information and transmitted.

Accordingly, when receiving the answer information, the consultation service providing apparatus 200 identifies the user apparatus 100 based on the user identification information included in the answer information and receives the answer information from the affiliate terminal 300 through the corresponding user apparatus 100 Can be transmitted.

Meanwhile, in the above-described configuration, the second application unit 310 can modify or edit the answer message generated before the send button of the answer message is selected based on the manager input through the input unit of the merchant terminal 300, This will be described in detail with reference to FIGS. 4 and 5. FIG.

4, the second application unit 310 displays an answer message to be transmitted in the second dialog window, and displays a selection button of each answer message corresponding to the answer message.

Accordingly, when one of the answer messages already generated based on the input information through the input unit of the merchant terminal 300 and displayed through the second dialog window is selected based on the above-described selection button, the second application unit 310 When the input button displayed on the second dialog window is selected after the answer message displayed in the message input area is modified based on the input information through the input unit of the merchant terminal 300, the reply message is displayed in the message input area, The existing reply message displayed in the corresponding second dialog window can be updated with the corrected reply message.

Then, the second application unit 310 may transmit the reply message including the updated answer message along with the other message in the reply information according to the above modification upon receiving the selection input to the send button 10.

5, the second application unit 310 may additionally display an interface for selecting an editing type, which can select a correction or an addition of an answer message, by matching with each selection button displayed in the second dialog box , The addition of the answer message is selected based on the input information through the interface matched to the specific selection button after the selection of the specific selection button, and the answer message corresponding to the specific selection button An additional reply message may be added before or after the message to be displayed through the second dialog window.

That is, the second application unit 310 can add the supplementary reply message input through the message input area of the second dialog window between the plurality of different generated answer messages, and when the transmission button is selected, And can generate the answer information including the answer information.

At this time, the second application unit 310 may change the order of generating the answer message displayed on the second dialogue window according to the display order of the answer message displayed on the second dialogue window, in accordance with the addition of the answer message.

For example, the second application unit 310 may change the display order by adding a third answer message between the first answer message and the second answer message, and the order of generation of the first answer message is first, If the message generation order is second, the generation order of the third answer message may be changed to the second order and the order of generation of the second answer message may be changed to the third order according to the display order.

Accordingly, upon receiving the response information including the response message in the user device 100, the first application unit 110 of the user device 100 generates the first response message, the second response message, The third response message, and the second response message in the order of the first dialog box.

Meanwhile, as shown in FIG. 6, the first application unit 110 configured in the user device 100 displays the corresponding answer information in response to the inquiry information, in response to the inquiry information in the first dialogue window, At this time, one or more answer messages included in the answer information may be displayed in the order of creation in the first dialog window.

If a plurality of answer messages are included in the answer information, the first application unit 110 may display corresponding answer messages in order according to the order of creation, and may display the merchant identification information included in the answer information in the first dialog window And one or more answer messages may be matched with the corresponding merchant store identification information, and then grouped and displayed.

Accordingly, the first application unit 110 distinguishes the answer message for each merchant when receiving the plurality of answer information transmitted from the plurality of merchant terminals 300 corresponding to a plurality of different merchant stores from the consultation service providing apparatus 200 Not only a plurality of reply messages in the form of a short sentence corresponding to a particular affiliated store can be grouped in correspondence with the specific affiliated store so that they can be easily distinguished from the answer messages of other affiliated stores.

At this time, according to the present invention, a user who has confirmed a plurality of answer messages received from a plurality of merchant points can designate any one of a plurality of merchant points and can provide one-on-one consultation, The user can copy the message of the existing dialog box and can easily confirm the existing consultation history with the merchant designated by the user, which will be described in detail.

The first application unit 110 configured in the user device 100 can display an answer message corresponding to the answer information received for each merchant through the first dialog window and can display an answer message corresponding to each of the different merchant answer messages A selection button for one-to-one conversation with the merchant can be displayed corresponding to the corresponding reply message.

The first application unit 110 receives a selection input for a selection button for a one-to-one conversation with a merchant that has transmitted a specific answer message in the first dialog box based on user input through the user input unit of the user device 100 A one-to-one dialog window corresponding to a specific merchant that transmitted the answer message corresponding to the selected button corresponding to the selected user button is generated.

At this time, the first application unit 110 may match and store the one-to-one dialog window with the merchant identification information of the merchant corresponding to the one-to-one dialog window.

Also, the first application unit 110 may copy the answer message and the inquiry message associated with the specific merchant corresponding to the corresponding one-to-one chat window among the merchant response messages displayed in the first chat window, and insert the copy into the one-to-one chat window.

That is, when the one-to-one dialog window is created, the first application unit 110 may copy the inquiry message of the user and the answer message of the specific merchant corresponding to the corresponding one-to-one dialog window in the first dialog window and paste them into the one-to-one dialog window.

In addition, when the inquiry message is generated through the one-to-one dialog window based on the user input through the user input unit of the user device 100, the first application unit 110 displays the inquiry message following the existing message in the one- The consultation service providing apparatus 200 can transmit the inquiry information including the inquiry message generated through the one-to-one dialog window.

At this time, the first application unit 110 may include the user identification information in the inquiry information and the merchant identification information for the merchant, which is the reception destination of the corresponding inquiry information matched with the one-to-one dialog window.

Accordingly, when the inquiry information is received, the consultation service providing device 200 identifies the franchise terminal 300, which is a destination of the inquiry information, based on the franchise shop identification information included in the inquiry information, The inquiry information can be transmitted.

The second application unit 310 configured in the merchant terminal 300 displays the inquiry message in accordance with the inquiry information in the second dialogue window upon receiving the inquiry information and the answer information including the answer message in consultation with the second dialogue window To the service providing apparatus 200, and the consultation service providing apparatus 200 can transmit the corresponding answer information to the user apparatus 100. [

At this time, when the first application unit 110 of the user device 100 receives the answer information, when there is a one-to-one dialog window corresponding to the merchant identification information based on the affiliation information included in the answer information, An answer message according to the answer information can be displayed through a one-to-one dialog window.

Through the above-described configuration, the present invention can support one-to-one conversation by selecting any one of a plurality of merchants to which a user has sent an answer message, The user can easily view the content of the message that has been exchanged between the specific merchant and the user selected by the user through a one-to-one dialog window by moving the message sent and received by the selected merchant to the one- In addition, the consultation with a specific merchant through the one-to-one dialog window is facilitated, thereby enhancing the convenience of consultation with the merchant selected by the user.

On the other hand, the consultation service providing apparatus 200 can control not to share inquiry information and answer information between different merchants, and if the user has a favorite merchant based on the answer information, It supports sending and receiving messages so that secret communication can be performed.

Also, in the above-described configuration, the second application unit 310 of the merchant terminal 300 can activate the one-to-one dialog window upon receiving the inquiry information from the consultation service providing apparatus 200 and display it through the display unit of the merchant terminal 300 , And can transmit the answer information input through the one-to-one dialog window to the consultation service providing apparatus 200.

At this time, the answer information and inquiry information may include identification information of at least one of the transmitting terminal and the receiving terminal, and the consultation service providing device 200 may identify at least one of the transmitting terminal and the receiving terminal based on the identification information can do. Further, each identification information may be account information such as a member ID of a merchant or user registered in advance for a conversation.

According to the above-described configuration, the present invention displays all of the plurality of answer messages for each of the affiliated stores that correspond to the inquiry message of the user through one dialog window and transmits the answer message, so that the user can easily compare answers In addition, it is possible to support not to send the answer message of a specific merchant to another merchant, so that the user can comfortably compare the content of the merchant's answer and provide an optimal merchant to be selected.

In addition, through the above-described configuration, the present invention enables the administrator to create a plurality of answer messages in a short form until the administrator selects to transmit the answer message without having to write the answer message as a long message, When the transmission to the answer message is selected, the plurality of short message responses generated before the transmission selection are grouped into one answer information so as to be collectively transmitted to the user device And a plurality of short messages are displayed in a short form on the user device so as to be matched to the merchant in a batch so that the user can clearly understand the contents of the reply through the plurality of reply messages transmitted from the specific merchant.

In addition, the present invention enables an administrator of a merchant to edit each of a plurality of answer messages or to add and edit an answer message before sending a reply to the contents of a user's inquiry, It can increase the quality of the answer contents of the user inquiry contents, thereby improving the user satisfaction.

On the other hand, in the above-described configuration, the consultation service providing apparatus 200 does not transmit the answer information transmitted from the specific affiliation shop terminal 300 to the user apparatus 100 to the other affiliate shop terminal 300 based on the consultation target list information .

In addition, when the inquiry information is generated through the first dialog window after the answer information is received, the first application unit 110 transmits the other inquiry information together with the consultation target list information corresponding to the first dialog window to the consultation service providing apparatus ( 200).

At this time, the counseling service providing apparatus 200 receives the other inquiry information received from the user apparatus 100, and transmits the other inquiry service information to the other merchant terminals (excluding the terminal to which the control information is transmitted) 300) of the other inquiry information.

2 and 6, the first application unit 110 of the user device may be connected to the input unit 310 of the user device 100 in the same manner as the second application unit 310 of the merchant terminal 300, The inquiry message can be continuously generated and accumulated through the first dialog window based on the user's input through the user terminal and the user terminal through the first dialog window, The transmission button 20 is displayed through the first dialog window and one or more inquiry messages accumulated and accumulated until the simultaneous transmission button 20 is selected when the corresponding simultaneous transmission button 20 is selected are included in one inquiry information Lt; / RTI >

At this time, the first application unit 110 stores the transmission time point when transmitting the inquiry information including the inquiry message. Based on the transmission point-in-time, the first application unit 110 transmits a previously transmitted inquiry message and a transmission inquiry message And identifies one or more inquiry messages to be transmitted when the simultaneous send button 20 is selected, generates inquiry information including one or more inquiry messages identified, (200).

Accordingly, the consultation service providing apparatus 200 transmits the inquiry information to the affiliate shop terminal 300 corresponding to the consultation target list information, and the second application section 310 of the affiliate shop terminal 300 transmits the inquiry information through the second dialog window One or more inquiry messages included in the information can be displayed in order according to the generation order.

Accordingly, the present invention enables a user to generate a plurality of SMS messages in a short form via the user device 100 and transmit them to the merchant terminal 300 as inquiry information at a time, So that the franchisee can confirm a plurality of text messages in the form of a short message so that the contents of the inquiry of the user can be grasped clearly and clearly.

In addition, in the above-described configuration, the consultation service providing apparatus 200 can provide psychological stability through anonymous consultation by preventing contact information that allows direct contact with a user to be provided when the inquiry information of a user is transmitted to a merchant, It is possible to improve the accessibility of the text consulting.

In addition, the counseling service providing apparatus 200 supports the use of a telephone number used for marketing as account information in the case of an affiliate shop, and provides special functions necessary for text consultation (such as a response to a plurality of channels, a response to a group message, Etc.) can be used.

In the above-described configuration, the consultation service providing apparatus 200 is configured to communicate with a plurality of different merchant terminals 300 corresponding to merchant identification information (for example, merchant account information) of the merchant through communication with the specific merchant terminal 300. [ And stores the merchant information in the merchant DB 201. The merchant database 201 stores merchant information including a plurality of different terminal identification information matched with the account information of the merchant.

At this time, the terminal identification information may be account information of the merchant using the merchant terminal or account information of the employee.

Accordingly, when the inquiry service providing apparatus 200 receives the inquiry information from the user device 100, it extracts the merchant information corresponding to the merchant store identification information included in the inquiry information from the merchant store DB 201, It is possible to simultaneously transmit the inquiry information to a plurality of different merchant terminals 300 corresponding to the merchant that receives the inquiry information based on the plurality of terminal identification information.

In addition, the consultation service providing apparatus 200 can transmit answer information received from any one of a plurality of different merchant terminals 300 corresponding to account information of a specific merchant to the user device 100 as answer information of a particular merchant have.

In addition, the consultation service providing apparatus 200 may transmit the answer information to any of the other affiliate shop terminals corresponding to the particular affiliate store when receiving the answer information from any one of a plurality of different affiliate shop terminals 300 corresponding to the specific affiliate store, The second application unit 310 of the other merchant terminal can receive answer information of the merchant terminal that transmitted the answer information and display it through the second dialog window.

Accordingly, the consultation service providing apparatus 200 can share the answer information of the inquiry contents of the user between a plurality of different merchant terminals 300 corresponding to the specific merchant.

Accordingly, even if one common contact (or account) is used, the counseling service providing apparatus 200 can support distributing through the N terminals at the merchant terminal, and the answer information can be transmitted to the user apparatus 100 among the N terminals The inquiry information may be transmitted only to the merchant terminal 300 that has transmitted the answer information to the user device 100 upon inquiry information re-receipt from the user device 100, based on the terminal identification information, have.

On the other hand, on the basis of the above-described configuration, when one of a plurality of merchant terminals corresponding to a particular merchant terminal generates an answer message in correspondence with contents of a user's inquiry, the manager of the merchant terminal, The merchant of the merchant of the merchant confirms the employee who is answering the contents of the inquiry of the user and confirms that the answer to the inquiry of the user is made, and at the same time, It is possible to support the replacement of the consultant, which will be described in detail with reference to FIGS. 7 and 8. FIG.

7, the consultation service providing apparatus 200 matches the terminal identification information of a plurality of different merchant terminals 300 corresponding to the merchant store identification information (or account information of the merchant store) of the specific merchant store Store the merchant information including the merchant store identification information and the plurality of terminal identification information corresponding to the specific merchant store in the merchant store DB 201. [

At this time, the terminal identification information may be account information (for example, a member ID) of an administrator belonging to a specific merchant, account information of the manager, and contact information (phone number, terminal identification number, etc.) of the merchant terminal.

Accordingly, the consultation service providing device 200 receives the inquiry information including the merchant store identification information of the specific merchant store from the user device 100, or stores the consultant store list information including the merchant shop identification information of the specific merchant store together with the inquiry information Identifies the merchant information of the specific merchant store stored in the merchant store DB 201 based on the merchant store identification information and stores the merchant store information corresponding to the specific merchant store on the basis of the plurality of terminal identification information included in the merchant store information of the specific merchant store A plurality of merchant terminals 300 can be identified and the inquiry information of the user device 100 can be transmitted to the plurality of merchant terminals 300 identified.

Accordingly, the second application unit 310 configured for each of the plurality of merchant terminals corresponding to the specific merchant can display the inquiry information of the user through the second dialog window.

On the other hand, the second application unit 310 configured in any one of the plurality of merchant terminals (merchant terminal 1) corresponding to a specific merchant can determine whether an answer message is input through the second dialog window according to an administrator input, When the message is being input, generates notification information including status information on the input state of the answer message, user identification information set in association with the second dialog window, and preset terminal identification information (or second dialog window related identification information) To the providing apparatus 200.

At this time, the second application unit 310 can generate corresponding notification information in real time and transmit it to the counseling service providing apparatus 200 whenever a character composing the answer message is inputted through the second dialog window.

Also, the counseling service providing apparatus 200 confirms the merchant point information of the specific merchant point including the terminal identification information of the corresponding alert information in the merchant DB 201 when receiving the alert information, extracts a plurality of terminal identification information from the merchant point information It is possible to transmit the notification information to a plurality of merchant terminals 300 corresponding to a plurality of terminal identification information extracted later.

Accordingly, as shown in FIG. 8, the second application unit 310 configured in each of the plurality of merchant terminals 300 corresponding to the specific merchant point includes the second dialogue window corresponding to the notification information in the notification information And display state information on the input state of the response message and the terminal identification information according to the notification information through the second dialog window in the second dialog window.

On the other hand, in the above-described configuration, the consultation service providing apparatus 200 receives any one of the plurality of affiliate shop terminals 300 from the second application unit 310 configured in the plurality of affiliate shop terminals 300 corresponding to the specific affiliate shop (master), stores it in the merchant DB 201 in the merchant information of the specific merchant, and stores one of the plurality of merchant terminals 300 as a master in accordance with the setting information .

Accordingly, when receiving the notification information from the merchant terminal 300a corresponding to the specific merchant, based on the setting information, the consultation service providing device 200 sets the setting information included in the merchant information of the specific merchant corresponding to the notification information And may transmit notification information only to the merchant terminal 300b set as the master.

Accordingly, the consultation service providing apparatus 200 identifies the merchant partner of the merchant that manages other managers among the plurality of managers belonging to the specific merchant merchandise, and transmits notification information only to the merchant partner merchant, The administrator (or the counselor) who answers can be identified and provided with various measures.

According to the above-described configuration, when a specific manager of a plurality of managers corresponding to a particular merchant is inputting an answer message to the contents of a user's inquiry, It is possible to provide an administrator to confirm that the answer of the inquiry of the user is being performed, thereby making it possible to prevent duplicate answers, and at the same time, If the administrator inputting the answer is inappropriate, the manager can be replaced so that the consultant can improve the quality of the consultation.

In addition, the present invention provides answer information transmitted to a user by a specific manager to another manager belonging to the same franchisee as the specific manager so that the answer contents of a specific manager can be confirmed through a dialog window, By allowing answers to be shared among administrators, it is possible to support counseling collaboration and thereby improve the quality of counseling.

That is, the present invention supports a plurality of merchant terminals in correspondence with a specific merchant store so as to support distributed inquiries of a plurality of different users, and at the same time, an administrator of a specific merchant store creates a cumulative message The information on the manager who is preparing the answer message and the information on the state of preparation of the answer message are shared between a plurality of managers corresponding to the specific merchant, and it is monitored whether or not a proper consultant is presently in consultation, It is possible to improve the quality of consultation and convenience of consultation.

Meanwhile, a consultation service providing system supporting a cumulative message transmission function according to the present invention supports a user to set a time limit for a time available for an answer of a plurality of merchant sites to be consulted, The user is prompted to obtain answers to inquiries. At the same time, the opportunity to respond to other merchants whose answers are delayed due to the progress of the consultation between the specific merchant and the user, Can be concentrated on other customers, thereby improving the efficiency of consultation, which will be described in detail.

First, the first application unit 110 configured in the user device 100 provides a setting screen (or a setting interface) of a time limit (or an answer completion time) at the time of generating inquiry information, and sets a user input unit of the user device 100 It is possible to set the limit time to be possible to answer until the completion of the answer when the answer completion time is set through the setting screen based on the user input through the answer setting screen.

At this time, when a separate simultaneous transmission button for simultaneous transmission of inquiry information is selected for a plurality of merchant points according to consultation target list information, the first application unit 110 transmits The inquiry information including one or more inquiry messages generated according to the user input except for the message can be generated. Upon generation of the inquiry information, after switching to the setting screen for setting the time limit described above, When the setting is completed, the inquiry information can be transmitted to the consultation service providing apparatus 200 by including the time limit information in the inquiry information.

Accordingly, the first application unit 110 can include the time limit information on the time limit set by the user in the inquiry information, and can transmit the inquiry information to the consultation service providing apparatus 200 together with the consultation target list information.

Accordingly, when the inquiry information is received from the user device 100, the consultation service providing device 200 searches the user device 100 for the inquiry information or the inquiry information of the user device 100 that transmitted the inquiry information based on the time limit information included in the inquiry information The time limit can be set in correspondence with the information and the time can be counted from when the inquiry information is received or when the inquiry information is transmitted to a plurality of merchant terminals 300 according to the consultation target list information.

In addition, the second application unit 310 of the merchant terminal 300, which has received the inquiry information with the time limit set by the consultation service providing apparatus 200, generates a second dialogue window corresponding to the inquiry information, It may display the time limit according to the time limit information included in the inquiry message and the inquiry information.

Accordingly, when the consultation service providing device 200 receives answer information from the merchant terminal 300 within a limited time corresponding to the inquiry information, the consultation service providing device 200 can transmit the answer information to the user device 100. [

In addition, the consultation service providing apparatus 200 counts the time, and if the limit time has elapsed, the consultation service providing apparatus 200 generates (corresponds to) the first dialog window of the user device 100 with respect to the merchant terminal 300, Control information for deactivating the second dialog window of the affiliated shop terminal 300 and transmitting the generated control information to the affiliate shop terminal 300. [

The second application unit 310 configured in the merchant terminal 300 can deactivate or delete the second dialog window displayed on the merchant terminal 300 according to the control information when the control information is received from the consultation service providing apparatus 200 have.

At this time, the second application unit 310 configured in the merchant terminal 300 identifies the second dialogue window corresponding to the corresponding user identification information based on the user identification information included in the corresponding control information, and deactivates the corresponding second dialogue window have.

In addition, the second application unit 310 may display notification information indicating that the consultation is completed based on the control information in the second dialog window corresponding to the control information.

Through the above-described configuration, the consultation service providing apparatus 200 assists the user in setting an allowable limit time for the inquiry information to allow the answer of the merchant, so that an immediate reply for securing the customer can be made at the merchant, And can increase the convenience of counseling. Also, if the customer does not answer until the time limit is exceeded, he / she can collect the answer opportunity of the franchisee so that the franchisee can concentrate on other customers, have.

In other words, the counseling service providing apparatus 200 may unnecessarily transmit a message to a user who is already in consultation with another franchisee due to delayed reply from the franchisee, thereby improving the problem of poor counseling efficiency.

Meanwhile, in the above-described configuration, the user device 100 includes a user device communication unit, a user device storage unit, a user device display unit, a user device audio output unit, and a user device control unit. Not all of the components of the user device 100 are required components, and the user device 100 may be implemented by more components than the components of the user device 100, (100) may be implemented.

The user equipment communication unit communicates with any internal component via a wired / wireless communication network or with at least one external terminal. At this time, the external arbitrary terminal may include the consultation service provision apparatus 200. Here, the wireless Internet technology includes a wireless LAN (WLAN), a digital living network alliance (DLNA), a wireless broadband (Wibro), a world interoperability for a microwave (WiMAX), a high speed downlink packet access ), HSUPA (High Speed Uplink Packet Access), IEEE 802.16, Long Term Evolution (LTE), Long Term Evolution-Advanced (LTE-A), Wireless Mobile Broadband Service (WMBS) And the user device communication unit transmits and receives data according to at least one wireless Internet technology in a range including internet technologies not listed above. In addition, the near field communication technology includes Bluetooth, Radio Frequency Identification (RFID), Infrared Data Association (IrDA), UWB (Ultra Wideband), ZigBee, Near Field Communication (NFC) , Ultra Sound Communication (USC), Visible Light Communication (VLC), Wi-Fi, and Wi-Fi Direct. The wired communication technology may be a wired LAN, a wired wide area network (WAN), a power line communication (PLC), a USB communication, an Ethernet, a serial communication, Coaxial cables, and the like.

In addition, the user equipment communication unit can transmit information to and from an arbitrary terminal through a universal serial bus (USB).

In addition, the user equipment communication unit may be configured to communicate with a plurality of mobile communication systems using at least one of technical standards or communication schemes (e.g., Global System for Mobile communication (GSM), Code Division Multi Access (CDMA), Code Division Multi Access (Enhanced Voice-Data Optimized or Enhanced Voice-Data Only), WCDMA (Wideband CDMA), HSDPA (High Speed Downlink Packet Access), HSUPA (Long Term Evolution), LTE And a consulting service providing apparatus 200 on a mobile communication network established according to a service provider's name, a service provider's name, a service provider's name, a service provider's name,

Further, the user apparatus communication section receives various information transmitted from the consultation service providing apparatus 200 under the control of the user apparatus control section.

The user device storage unit stores various user interfaces (UI), a graphical user interface (GUI), and the like.

In addition, the user device storage unit stores data and programs necessary for the user device 100 to operate.

That is, the user device storage unit may store a plurality of application programs (application programs or applications) driven by the user device 100, data for operation of the user device 100, and commands. At least some of these application programs may be downloaded from the external service providing device via wireless communication. In addition, at least some of these applications may reside on the user device 100 since the time of shipment for the basic functions of the user device 100 (e.g., phone call incoming, outgoing, message receiving, origination). Meanwhile, the application program may be stored in the user device storage unit, installed in the user device 100, and may be operated by the user device control unit to perform the operation (or function) of the user device 100. [

The user device storage unit may be a flash memory type, a hard disk type, a multimedia card micro type, a card type memory (for example, SD or XD memory) A random access memory (SRAM), a read-only memory (ROM), an electrically erasable programmable read-only memory (EEPROM), a programmable memory (ROM) Read-Only Memory). The user device 100 may also operate in conjunction with web storage or operate in conjunction with web storage to perform storage functions of the user device storage on the Internet.

Also, the user device storage unit may store various information received through the user device communication unit under the control of the user device control unit.

The user device display unit may display various contents such as various menu screens by using the user interface and / or graphical user interface stored in the user device storage unit under the control of the user device control unit. Here, the content displayed on the user device display unit includes various text or image data (including various information data), a menu screen including data such as an icon, a list menu, and a combo box. Also, the user device display may be a touch screen.

The user device display unit may be a liquid crystal display (LCD), a thin film transistor liquid crystal display (TFT LCD), an organic light-emitting diode (OLED), a flexible display Display, a 3D display, an e-ink display, and a light emitting diode (LED).

Also, the user device display unit may be configured as a stereoscopic display unit for displaying a stereoscopic image.

In the stereoscopic display unit, a three-dimensional display system such as a stereoscopic system (glasses system), an autostereoscopic system (no-glasses system), a projection system (holographic system) can be applied.

Further, the user apparatus display section displays various information received through the user apparatus communication section under the control of the user apparatus control section.

The user device audio output unit outputs audio information included in the signal processed by the user device control unit. Here, the user device audio output unit may include a receiver, a speaker, a buzzer, and the like.

Further, the user apparatus voice output section outputs the guidance voice generated by the user apparatus control section.

The user apparatus audio output unit may output the audio information corresponding to the information received through the communication unit under the control of the user apparatus control unit.

The user device control unit executes the overall control function of the user device 100. [

Also, the user device control unit executes the overall control function of the user device 100 using the programs and data stored in the user device storage unit. The user device control unit may include a RAM, a ROM, a CPU, a GPU, and a bus, and the RAM, the ROM, the CPU, and the GPU may be connected to each other via a bus. The CPU accesses the user device storage unit, performs booting using the O / S stored in the user device storage unit, performs various operations using various programs, contents, and data stored in the user device storage unit .

The user device control unit may be a first application unit 110 included in the user device 100. The first application unit 110 may include application related data stored in the user device storage unit, But may also be configured as an application executed by the control unit.

In addition, the user device control unit performs the membership registration procedure for the user of the user device 100 in cooperation with the consultation service providing device 200. [

In addition, when performing the membership registration procedure, the user device control unit must complete the authentication function through the authentication means (for example, mobile phone, credit card, Ipfin, email, etc.) Can normally be completed.

Also, the user device control unit can transmit the inquiry information in correspondence with the information received from the consultation service providing apparatus 200, and the inquiry information includes the inquiry message, the merchant identification information, and the identification information of the user apparatus 100 . Here, the identification information of the user device 100 includes a mobile directory number (MDN), a mobile IP, a mobile MAC, a SIM (subscriber identity module) card unique information, and a serial number.

If the user of the user device control unit is not a member registered in advance in the consultation service providing device 200, the user device control unit may control the corresponding user Performs the membership procedure for the device 100 (or the user of the user device 100).

In addition, the user device 100 may further include an interface unit (not shown) that serves as an interface with all the external devices connected to the user device 100. For example, the interface unit may include a wired / wireless headset port, an external charger port, a wired / wireless data port, a memory card port, a port for connecting a device having an identification module, an audio I / Input / output (I / O) port, video I / O (input / output) port and earphone port. Here, the identification module is a chip that stores various information for authenticating the usage right of the user device 100, and includes a user identity module (UIM), a subscriber identity module (SIM) A Universal Subscriber Identity Module (USIM), and the like. In addition, a device provided with the identification module can be manufactured in a smart card format. Thus, the identification module can be connected to the user device 100 via the port. The interface unit receives data from an external device or receives power and transmits the data to each component in the user device 100 or data in the user device 100 is transmitted to an external device.

The interface unit may be a path through which power from the cradle is supplied to the user device 100 when the user device 100 is connected to an external cradle or various command signals input from the cradle by the user, (Not shown). The various command signals input from the cradle or the corresponding power source may be operated as a signal for recognizing that the user device 100 is correctly mounted on the cradle.

The user device 100 also includes an input unit (not shown) for receiving a command or a control signal generated by an operation such as a button operation by the user or a signal according to an arbitrary function selection or a touch / Not shown).

The input unit may include at least one of a command, a selection, data, and information of a user. The input unit may include a plurality of input keys and function keys for inputting numeric or character information and setting various functions.

The input unit may include a key pad, a dome switch, a touch pad (static / static), a touch screen, a jog wheel, a jog switch, a jog shuttle, a mouse, , A stylus pen, a touch pen, and the like can be used. In particular, if the user device display is formed in a touch screen form, some or all of the functions of the input may be performed through the user device display.

In addition, each component (or module) of user device 100 may be software stored on the memory (or user device storage) of user device 100. The memory may be an internal memory of the user device 100 and may be an external memory or other type of storage device. Further, the memory may be a non-volatile memory. The software stored on the memory may include a set of instructions that, when executed, cause the user device 100 to perform certain operations.

9 is a flowchart illustrating a cumulative message transmission function of the second application unit 310 configured in the merchant terminal 300 that communicates with the consultation service providing apparatus 200 that provides a consultation service between a user and an agent according to an embodiment of the present invention. A flowchart of a method of providing a consulting service to be supported.

As shown in the figure, the second application unit 310 receives the inquiry information transmitted from the consulting service providing apparatus 200 through the merchant terminal 300 and transmitted from the user apparatus 100 of the user, (S1), and the inquiry message according to inquiry information can be displayed in the dialog window (S2).

In addition, the second application unit 310 cumulatively stores the corresponding answer message every time the answer message is generated through the dialog window according to the input information through the input unit of the merchant terminal 300 (S3). When the answer message is generated, (S4). ≪ / RTI >

The second application unit 310 generates response information including at least one answer message accumulated in the S5 upon receipt of the selection input for the transmission button through the input unit of the merchant terminal 300 in correspondence with the inquiry information, To the service providing apparatus 200 (S6).

According to the above-described configuration, the present invention provides a user to simultaneously transmit the same inquiry to a plurality of merchant points, and the user can inquire the inquiry of the user in a short form So that the administrator can easily organize the contents of the reply to the contents of the inquiry of the user, and at the same time, when the transmission to the answer message is selected, the plurality of short form responses A plurality of SMS messages are displayed in a batch in the form of a short message on the user device so that the SMS messages are displayed in a batch so that the SMS message I can see at a glance It can provide.

The user apparatus 100, the consultation service providing apparatus 200 and the merchant terminal 300 described above may be implemented by hardware components, software components, and / or a combination of hardware components and software components.

In addition, the components described in the embodiments may be implemented in various forms such as, for example, a processor, a controller, an arithmetic logic unit (ALU), a digital signal processor, a microcomputer, a field programmable array (FPA) unit, a microprocessor, or any other device capable of executing and responding to instructions.

The user device 100, the consultation service providing device 200 and the merchant terminal 300 may execute one or more software applications executed on an operating system (OS) and an operating system.

In addition, the user device 100, the merchant terminal 300, and the consultation service providing device 200 may access, store, manipulate, process, and generate data in response to execution of the software.

For ease of understanding, each component may be described as being used individually, but one of ordinary skill in the art will recognize that the processing device may be configured to include a plurality of processing elements and / Element can be included.

For example, the user device 100, the merchant terminal 300, and the consultation service providing device 200 may include a plurality of processors or one processor and one controller. Other processing configurations are also possible, such as a parallel processor.

The software may comprise a computer program, code, instructions, or a combination of one or more of the foregoing, and may be stored in the user device 100, the merchant terminal 300, the consultation service provision device 200, And the various servers may be operated as desired or may be commanded independently or collectively.

The software and / or data may be interpreted by the user device 100, the merchant terminal 300 and the consultation service providing device 200 or may be interpreted by the user device 100, the merchant terminal 300 and the consultation service providing device 200 To permanently or temporarily disable any type of machine, component, physical device, virtual equipment, computer storage media or device, or signal wave to be transmitted, As shown in FIG.

The software may be distributed over a networked computer system and stored or executed in a distributed manner. The software and data may be stored on one or more computer readable recording media.

A method of providing a consultation service supporting a cumulative message transmission function according to an embodiment of the present invention described in the above embodiments can be performed by a computer program, and the codes and code segments constituting the computer program are Can be easily deduced. In addition, the computer program is stored in a computer readable medium and readable by a computer, a user device 100, an affiliate shop terminal 300, and a consultation service providing apparatus 200 according to an embodiment of the present invention ) And the like, thereby implementing a consultation service providing method that supports a cumulative message transmission function.

The information storage medium includes a magnetic recording medium, an optical recording medium, and a carrier wave medium. The computer program implementing the method for providing the consultation service supporting the cumulative message transmission function according to the embodiment of the present invention is stored and installed in the built-in memory of the user device 100, the merchant terminal 300, . Alternatively, an external memory such as a smart card storing and installing a computer program implementing a method of providing a consultation service supporting a cumulative message transmission function according to an embodiment of the present invention may be connected to the user device 100, the merchant terminal 300 ) And the consultation service providing apparatus 200 as shown in FIG.

The various devices and components described herein may be implemented by hardware circuitry (e.g., CMOS-based logic circuitry), firmware, software, or a combination thereof. For example, it can be implemented utilizing transistors, logic gates, and electronic circuits in the form of various electrical structures.

It will be apparent to those skilled in the art that various modifications and variations can be made in the present invention without departing from the spirit or essential characteristics thereof. Therefore, the embodiments disclosed in the present invention are intended to illustrate rather than limit the scope of the present invention, and the scope of the technical idea of the present invention is not limited by these embodiments. The scope of protection of the present invention should be construed according to the following claims, and all technical ideas within the scope of equivalents should be construed as falling within the scope of the present invention.

The present invention provides a plurality of response messages in a short form until a user selects to transmit an answer message without having to write an answer message in a long message to the user's inquiry, So that the administrator can easily arrange the answers to the contents of the inquiry of the user and at the same time, when the transmission to the answer message is selected, a plurality of short sentence response messages generated before the transmission selection are transmitted as one answer information So that a plurality of short messages are short-circuited in the user device so that a plurality of short messages are matched to the merchant in a short form so that the user can visually understand the contents of the reply through a plurality of reply messages transmitted from the specific merchant Provided, A messenger service system, a consultation service system, and the like.

100: user equipment 110: first application unit
200: Counseling service provision device
300: Merchant terminal 310:

Claims (11)

A method of providing a consultation service supporting an accumulated message transmission function of an application unit configured in an affiliate terminal communicating with a consultation service providing device for providing a consultation service between a user and an affiliate shop,
Receiving inquiry information transmitted from the consultation service providing device via the merchant terminal, transmitting inquiry information transmitted from the user device of the user, generating a dialog window corresponding to the inquiry information, and displaying an inquiry message according to the inquiry information in the dialog window ;
Generating and accumulating one or more answer messages inputted through the dialog window according to input information through the input unit of the merchant terminal and accumulating and storing the answer messages and displaying a transmission button for transmitting the answer message in the dialog window when generating the answer message; And
Generating an answer information including at least one answer message accumulated at the time of receiving a selection input for the transmission button through the input unit, in response to the inquiry information, and transmitting the answer information to the consultation service providing apparatus; How to provide consulting services. The method according to claim 1,
The method of claim 1, further comprising the step of displaying the response message on the dialog box each time the response message is generated. The method according to claim 1,
A response message selected based on the input information through the input unit among the one or more answer messages generated before the selection input of the transmission button is updated according to the input information to update the selected answer message, And the response message including the updated reply message is included in the answer information. The method according to claim 1,
A response message generated based on the input information before or after the answer message selected based on the input information through the input unit among the one or more answer messages generated before the selection input of the transmission button, And generating and transmitting response information including the at least one response message and the response message at the time of receiving the selection input of the transmission button. The method according to claim 1,
When the answer information is generated, the answer information includes user identification information corresponding to the user apparatus that has transmitted the inquiry information and merchant store identification information corresponding to a predetermined merchant terminal, and then transmits the identification information to the consultation service providing apparatus, And the response information is transmitted to the user equipment through the second communication unit. The method according to claim 1,
Wherein the response information generating unit generates the answer information based on at least one answer message newly generated except for the response message that was previously transmitted when the transmission button is selected. A recording medium on which a computer program for performing the method according to any one of claims 1 to 6 is recorded. 1. A consultation service providing system for supporting cumulative message transmission including a consulting service providing apparatus communicating with a user apparatus and a plurality of merchant terminals,
From the user device, the consultation target list information and inquiry information for the selected merchant terminal among the plurality of merchant terminals, transmits the inquiry information for each of the merchant terminals corresponding to the consultation target list information, A consultation service providing device for transmitting the answer information to a user device upon receiving answer information corresponding to inquiry information; And
A contact window configured to be consulted with a user corresponding to the user apparatus when the inquiry information is received, a inquiry message according to the inquiry information is displayed on the dialog window, and an input via the input unit of the merchant terminal And a transmission button for transmitting the response message is displayed on the dialog window, and one or more response messages accumulated in the transmission button selection are collected based on the input information And an application unit for generating the answer information and transmitting the answer information to the consultation service providing apparatus. 9. The method of claim 8,
Wherein the consultation service providing device transmits the inquiry information corresponding to the specific merchant point to a plurality of merchant terminal terminals corresponding to the specific merchant point when the plurality of merchant terminal terminals are registered in advance in association with the one merchant point- Wherein the cumulative message transmission function is configured to transmit the cumulative message transmission function. 10. The method of claim 9,
When the answer message is being input through the dialog window, the application unit generates notification information including status information on whether or not the answer message is inputted and user identification information included in the inquiry information, ≪ / RTI >
Wherein the consultation service providing device transmits the notification information to one or more other merchant terminals belonging to the same franchise store as the merchant terminal corresponding to the notification information when receiving the notification information from the merchant terminal, And displays the terminal identification information and the status information corresponding to the merchant terminal that is inputting the answer in accordance with the notification information through a corresponding dialog window. 1. A consultation service providing system for supporting cumulative message transmission including a consulting service providing apparatus communicating with a user apparatus and a plurality of merchant terminals,
Receiving inquiry information and consultation list information for the selected merchant terminal from among the plurality of merchant terminals from the user device, transmitting the inquiry information for each merchant terminal corresponding to the consultation target list information, And transmits the notification information to a plurality of merchant terminals associated with the specific merchant corresponding to the alert information when receiving the alert information on the input status of the answer information A consultation service providing device; And
A contact window configured to be consulted with a user corresponding to the user apparatus when the inquiry information is received, a inquiry message according to the inquiry information is displayed on the dialog window, and an input via the input unit of the merchant terminal And generates the notification information including the preset account information and the status information when the answer message is being input through the dialog window, and transmits the notification information to the consultation service providing device And displays a transmission button for transmitting the answer message on the dialog window, collects one or more answer messages accumulated when the transmission button is selected based on the input information, generates the answer information, To the consultation service providing apparatus, And an application unit for displaying the account information and the status information according to the notification information in the dialog window upon receiving the notification information.

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