KR20140018609A - Banking care system - Google Patents

Banking care system Download PDF

Info

Publication number
KR20140018609A
KR20140018609A KR1020120084956A KR20120084956A KR20140018609A KR 20140018609 A KR20140018609 A KR 20140018609A KR 1020120084956 A KR1020120084956 A KR 1020120084956A KR 20120084956 A KR20120084956 A KR 20120084956A KR 20140018609 A KR20140018609 A KR 20140018609A
Authority
KR
South Korea
Prior art keywords
electronic
unit
reception
customer
order
Prior art date
Application number
KR1020120084956A
Other languages
Korean (ko)
Inventor
이학규
유재현
서재민
곽당종
이시원
김신범
Original Assignee
(주)농협정보시스템
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by (주)농협정보시스템 filed Critical (주)농협정보시스템
Priority to KR1020120084956A priority Critical patent/KR20140018609A/en
Publication of KR20140018609A publication Critical patent/KR20140018609A/en

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K19/00—Record carriers for use with machines and with at least a part designed to carry digital markings
    • G06K19/06—Record carriers for use with machines and with at least a part designed to carry digital markings characterised by the kind of the digital marking, e.g. shape, nature, code
    • G06K19/067—Record carriers with conductive marks, printed circuits or semiconductor circuit elements, e.g. credit or identity cards also with resonating or responding marks without active components
    • G06K19/07—Record carriers with conductive marks, printed circuits or semiconductor circuit elements, e.g. credit or identity cards also with resonating or responding marks without active components with integrated circuit chips
    • G06K19/0723—Record carriers with conductive marks, printed circuits or semiconductor circuit elements, e.g. credit or identity cards also with resonating or responding marks without active components with integrated circuit chips the record carrier comprising an arrangement for non-contact communication, e.g. wireless communication circuits on transponder cards, non-contact smart cards or RFIDs
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q40/00—Finance; Insurance; Tax strategies; Processing of corporate or income taxes
    • G06Q40/02—Banking, e.g. interest calculation or account maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B3/00—Audible signalling systems; Audible personal calling systems
    • G08B3/10—Audible signalling systems; Audible personal calling systems using electric transmission; using electromagnetic transmission
    • G08B3/1008—Personal calling arrangements or devices, i.e. paging systems

Landscapes

  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • General Business, Economics & Management (AREA)
  • Finance (AREA)
  • Tourism & Hospitality (AREA)
  • Accounting & Taxation (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Strategic Management (AREA)
  • Primary Health Care (AREA)
  • Human Resources & Organizations (AREA)
  • General Health & Medical Sciences (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Hardware Design (AREA)
  • Microelectronics & Electronic Packaging (AREA)
  • Health & Medical Sciences (AREA)
  • Electromagnetism (AREA)
  • Development Economics (AREA)
  • Technology Law (AREA)
  • Financial Or Insurance-Related Operations Such As Payment And Settlement (AREA)

Abstract

The present invention provides a customized electronic reception solution system which is combined with an intelligent order issue machine which simply issues a number about an order and an electronic form filling machine which fills in a transaction form as an electronic document for performing the counter service of a bank and is also combined with various additional services. To achieve the forementioned purposes, the customized electronic reception solution system according to the present invention includes: an electronic reception unit (100) which includes the order issue machine (110) which issues a reception order ticket; an order management unit (200) which provides reception order data for issuing the reception order ticket for the order issue machine (110) and manages data of an electronic transaction form which is received from the electronic reception unit (100); and an order guide unit (400) which displays and guides the reception order for calling a client based on the reception order data which is provided by the order management unit (200). The order management unit (200) guides a customer to an electronic teller unit (800) by calling a reception number based on the reception order data in order to perform a bank electronic counter service in a face-to-face channel in case an identification confirmation is necessary among data of the electronic transaction form. [Reference numerals] (100) Electronic reception unit; (1000) Backup process unit; (110) Order issue machine; (120) Electronic form filling machine; (200) Order management unit; (300) Relaying unit; (400) Order guide unit; (500) General guide unit; (600) Integrated control unit; (700) Sound output unit; (800) Electronic teller unit; (900) VIP customer database server for stores

Description

Customized electronic reception solution system {Banking Care System}

The present invention relates to a customized electronic reception solution system, and more particularly, an intelligent number issuer that simply issues a turn number, and an electronic pen stand which creates a transaction form as an electronic document to perform a bank teller operation. The present invention relates to a customized electronic reception solution system that combines service functions.

At the window of the bank branch, not only account-related transactions for the customer to directly find or deposit a deposit from the account, such as withdrawal and deposit, but also loan, card issuance, various declaration and verification related tasks can be performed. At this time, the customer visits the bank's branch office, receives the receipt number sequence number from the serial number issuing machine, receives the sequence number, and waits for the turn of the transaction while filling out the transaction form for the window business. If you call the turn, you will be taken to the teller and submit the pre-filled transaction form to the teller. Thereafter, the clerk accepts the transaction form prepared by the customer and inputs it into the system to process the customer's work.

Therefore, in order for a customer's bank teller to be performed, basically, the time required for waiting for the order of processing according to the order number, the time for the customer to fill out the transaction form, and the time for the teller to enter the transaction content into the system are required. In addition, when a customer authentication means such as seal stamp or signature signing of the customer is additionally required for the customer's financial transaction, the customer may need to prepare a person authentication means such as a seal for the financial transaction.

That is, in order to perform such a banking operation, the customer is issued with a receipt number sequence number as the first step and is assigned with the receipt number sequence number. However, a serial number issuing machine for issuing such a serial number is issued on paper only, and the serial number simply lists the serial number for performing a banking operation at the window of a bank branch. There is a problem that this banking business can not be processed quickly.

Accordingly, the present invention has been made to solve the above-described problems, the present invention is an intelligent number issuer that simply issues the turn number, and an electronic pen stand for creating a transaction form as an electronic document to perform the window service of the bank. Its purpose is to provide a customized electronic reception solution system that is combined with various additional service functions.

In order to achieve the above object, the customized electronic reception solution system according to the present invention, an electronic reception unit 100 including a serial number issuer 110 for issuing a receipt order number, and issuing a receipt number order number of the receipt order table A sequence number management unit 200 for providing the receipt sequence number data for the sequence number issuer 110 and managing data of the electronic transaction form received from the electronic reception unit 100 and the sequence number management unit 200. On the basis of the reception order number data, the order number guide unit 400 for displaying and guiding the reception number number for calling a customer, the order management unit 200 is required to verify the identity of the data of the electronic transaction form In order to perform a bank electronic teller on a face-to-face channel, the customer is called by the receipt number sequence based on the receipt sequence number data. It characterized in that it leads to reobu 800.

In addition, the customized electronic reception solution system according to the present invention, the electronic reception unit 100 further includes an electronic pen stand 120 to receive the electronic transaction form of the customer, in order to perform the customer's bank electronic teller, The electronic writing stand 120 is characterized in that for transmitting the data of the electronic transaction form to the turn management unit 200.

In addition, the customized electronic reception solution system according to the present invention, the electronic transaction form, IC card (Integrated Circuit Card) or NFC (Near Field) in which an IC chip is embedded so that data necessary for the preparation of an electronic document is automatically input. Communication using a smart phone with a function, and when using the smart phone, the electronic document data that is pre-input on the smart phone in contact with the NFC of the electronic pen rim pen 120, the electronic pen rim ( 120).

In addition, the customized electronic reception solution system according to the present invention is characterized in that the electronic reception unit 100 and the turn management unit 200 is made integrally or separated.

In addition, the customized electronic reception solution system according to the present invention, the electronic reception unit 100 registers the VIP customer of the bank branch, and transmits the data of the registered VIP customer to the turn management unit 200, characterized in that do.

In addition, the customized electronic reception solution system according to the present invention, the turn management unit 200 further includes a relay unit 300 and a comprehensive guide unit 500, the turn management unit 200 is provided by the bank advertising and The relay unit 300 stores promotional contents and displays the reception order number for calling a customer in the sequence guide 400, the comprehensive guide 500, and the electronic teller 800, respectively. The reception sequence number data provided by the sequence management unit 200 is distributed to the sequence guide unit 400, the comprehensive guide unit 500, and the electronic teller unit 800, respectively. The reception order number is displayed based on the reception order number data distributed by the relay unit 300, and the advertisement and promotion content stored in the order management unit 200 are displayed.

In addition, the customized electronic reception solution system according to the present invention, the turn management unit 200 further includes an integrated control unit 600, the integrated control unit 600 to monitor the failure of the turn management unit 200 It is characterized by.

In addition, the customized electronic reception solution system according to the present invention, the turn management unit 200 is characterized in that it further comprises a voice output unit 700 for calling the customer corresponding to the order number through the voice.

In addition, the customized electronic reception solution system according to the present invention, the electronic teller unit 800 is characterized in that any one of the electronic teller unit, customer management unit or computer management unit.

In addition, the customized electronic reception solution system according to the present invention, the turn management unit 200 further includes a dedicated VIP customer database server 900 for storing the data of the registered VIP customer, the VIP customer is a bank branch When visited, the electronic reception unit 100 notifies the turn management unit 200 that the VIP customer visited the bank branch, the turn management unit 200 to the dedicated VIP customer database server 900 Call the data of the VIP customer is stored and characterized in that for transmitting to the electronic teller unit (800).

In addition, the customized electronic reception solution system according to the present invention, the turn management unit 200 further includes a backup processing unit 1000, the backup processing unit 1000 is an electronic transaction created by the customer through the electronic reception unit 100 Back up only the electronic transaction form including the electronic seal, electronic signature, or original time verification (TSA: time staff) among the forms, and if the electronic reception unit 100 is one, the electronic transaction created by the customer visiting the bank In addition to storing data in the electronic writing pen 120 and backing up the electronic transaction data to the turn guide 400 or the comprehensive guide 500, the electronic writing pen 120 is at least two In this case, the electronic transaction data prepared by the customer who visited the bank is stored in the electronic writing stand 120a and the electronic writing stand 120b, 120c, 120d other than the electronic writing stand 120a used by the customer. It characterized in that it performs a backup of the electronic transaction data.

In addition, the personalized electronic reception solution system according to the present invention, the turn management unit 200 stores the statistical information and in addition to the turn guide 400, the comprehensive guide 500 and the electronic teller 800 Each of the statistical information is waiting time information, hourly work information, and hourly employee information, and the waiting time information is information obtained by averaging the time from the issuance time of the reception order table to the call of the reception order number. The hourly work information and the hourly employee information are a waiting average time for obtaining an average by dividing a specific time to be obtained by all the order numbers issued up to the specific time, and a total number of issued issue numbers issued up to the specific time. The total waiting time, the processing time of the total number of received receipts processed at the present time, and the average processing time, and the present time. The document processing is complete, the information processing personnel number sequence features.

In addition, the customized electronic reception solution system according to the present invention, when the customer who booked the reservation order through the smartphone app, the Internet outside the bank visits the bank, the reservation number through the electronic teller unit 800 in the order number Is issued, or is connected to NFC in the electronic pen stand 120 is characterized in that the issue of the order issued.

In addition, the customized electronic reception solution system according to the present invention, in order to process the business of the bank through the media wall or Non Cash ATM in the bank, when pressing the consultation or reservation button of the media wall or Non Cash ATM, Characterized in that the order number is issued at 110.

According to the present invention, an intelligent turnkey issuing machine that simply issues a turn number, and an electronic pen stand, which prepares a transaction form as an electronic document to perform a bank teller, and a customized electronic reception solution system combining various additional service functions are provided. It is effective to provide.

1 is a block diagram showing the overall configuration of a customized electronic reception solution system according to the present invention.
2 is a view showing the functional processing of the turn machine and the electronic pen stand of the customized electronic reception solution system according to the present invention.
3 is a view showing a sequence guide in a customized electronic reception solution system according to the present invention.
4 is a view showing a comprehensive guide in a customized electronic reception solution system according to the present invention.
5 is a view showing an electronic teller unit in a customized electronic reception solution system according to the present invention.
6 illustrates various functions of a customized electronic acceptance solution system according to the present invention.
7 illustrates a backup function of a customized electronic acceptance solution system in accordance with the present invention.
8 is a view showing a variety of statistical information provided in a customized electronic acceptance solution system according to the present invention.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the accompanying drawings and the following description. However, the present invention is not limited to the embodiments described herein but may be embodied in other forms. Rather, the embodiments disclosed herein are provided so that the disclosure can be thorough and complete, and will fully convey the scope of the invention to those skilled in the art. Like reference numerals designate like elements throughout the specification. It is to be understood that the terminology used herein is for the purpose of describing particular embodiments only and is not intended to be limiting of the invention. In the present specification, the singular form includes plural forms unless otherwise specified in the specification. &Quot; comprises "and / or" comprising ", as used herein, unless the recited element, step, operation, and / Or additions.

The customized electronic reception solution system according to the present invention includes an electronic reception unit 100 including a serial number issuer 110 for issuing a receipt sequence number, and a reception sequence number data for issuing a receipt number sequence number of the reception sequence number table. On the basis of the sequence number management unit 200 provided to the issuing machine 110, and manages the data of the electronic transaction form received from the electronic accepting unit 100, and the receipt sequence number data provided by the sequence management unit 200, It includes a turn guide 400 for displaying and guiding the order number for calling a customer, the turn management unit 200, the bank electronic teller in a face-to-face channel when identity verification is required among the data of the electronic transaction form In order to perform a task, the customer is guided to the electronic teller unit 800 by calling the reception number based on the reception order data.

In addition, the electronic reception unit 100 further includes an electronic writing stand 120 for accepting a customer's electronic transaction form in order to perform a bank electronic teller service of the customer, the electronic writing stand 120 is the electronic transaction The data of the form is transmitted to the turn management unit 200, and the electronic transaction form may include an integrated circuit card (IC card) or an NFC (Integrated IC Card) in which an IC chip is embedded in order to automatically input data necessary for preparing an electronic document. Near field communication) or electronic book data prepared by using a bankbook reader, and pre-inputted in the smart phone in contact with the NFC of the electronic pen stand 120, the electronic pen stand 120 Is sent).

In addition, the electronic reception unit 100 and the turn management unit 200 may be made integrally or made separately, the electronic reception unit 100 registers the VIP customer of the bank branch and the registered of the VIP customer Data may be transmitted to the sequence management unit 200.

In addition, the turn management unit 200 further includes a relay unit 300 and a comprehensive guide unit 500, the turn management unit 200 stores the advertisement and promotional content provided by the bank, for calling the customer The relay unit 300 provides the reception number management unit 200 to display the reception number sequence on the sequence guide 400, the comprehensive guide 500, and the electronic teller 800, respectively. The order data is distributed to the order guide 400, the comprehensive guide 500, and the electronic teller 800, respectively, and the comprehensive guide 500 is the reception order distributed by the relay 300. The reception number is displayed on the basis of data, and the advertisement and promotional content stored in the sequence management unit 200 are displayed.

On the other hand, the turn management unit 200 further includes an integrated control unit 600, the integrated control unit 600 monitors the failure of the turn management unit 200, the turn management unit 200 is the reception number It may further include a voice output unit 700 for calling the customer corresponding to the turn via voice.

In addition, the electronic teller unit 800 may be any one of an electronic teller unit, a customer management unit, or a computer management unit, and when the call order data provided by the sequence management unit 200 is called, a customer may process a window work. Call the reception order number so as to guide the customer to the counter window, the order management unit 200 further includes a dedicated VIP customer database server 900 for storing the data of the registered VIP customer, the VIP customer When visiting a bank branch, the electronic reception unit 100 notifies the turn management unit 200 that the VIP customer has visited a bank branch, and the turn management unit 200 is a dedicated VIP customer database server 900. Call the data of the VIP customer stored in the) can be transmitted to the electronic teller unit (800).

This is explained in more detail.

First, the following functions of the customized electronic reception solution system according to the present invention are provided. For example, the pre-awareness of inbound VIP customers, integrated brand marketing of banking products, the ability to link non-face-to-face and face-to-face channels, the ability to provide a variety of statistical information, the ability of intelligent turnkeys, electronic forms, It has a function of input and processing, and a function linked to an integrated control system.

These various functions are described in more detail.

First, Figure 1 is a block diagram showing the overall configuration of a customized electronic acceptance solution system according to the present invention.

Referring to FIG. 1, the customized electronic reception solution system according to the present invention refers to the electronic reception unit 100, the sequence management unit 200, and the sequence guide unit 400 in a narrow sense. Here, the electronic reception unit 100 receives the electronic transaction form of the customer to perform the business of the customer's bank electronic window, and also the electronic pen stand 120 to register the VIP customer of the bank branch, and the received customer It includes a serial number issuer 110 for issuing a receipt number table. The electronic writing machine 120 and the turn machine 110 are organically combined so that when the customer completes the electronic transaction form using the electronic pen stand 120, the turn order machine 110 automatically receives the turn order table. Will be issued. This will be described later in detail. In addition, the electronic accepting unit 100 transmits the data of the electronic transaction form and the data of the registered VIP customer to the sequence management unit 200 described later.

Here, the customized electronic reception solution system according to the present invention means that the electronic reception unit 100, the turn management unit 200 and the turn guide 400 in a narrow sense, but in a broad sense turn ( The electronic reception unit 100, the turn guide unit 400, the relay unit 300, the comprehensive guide unit 500, the integrated control unit 600, and the audio output unit 700 connected to the 200. And the electronic teller unit 800, the exclusive VIP customer database server 900, and the backup processing unit 1000.

Therefore, the following description describes a customized electronic reception solution system in a broad sense.

In addition, the electronic reception solution system according to the present invention, the electronic receiving unit 100 having a turn-order issuer 110 and an electronic writing stand 120 is a turn management unit for the data of the electronic transaction form and the VIP customer registered in the bank sales office To 200.

On the other hand, the electronic receiving unit 100 and the turn management unit 200 may be made integrally or separated. When the electronic reception unit 100 and the turn management unit 200 are integrally formed, the turn management unit 200 is located inside the electronic reception unit 100, and in this case, the turn management unit may increase even if the size of the electronic reception unit 100 increases. Since the location of the 200 is not necessary, there is an advantage in that the space utilization is very high. On the contrary, when the electronic reception unit 100 and the turn management unit 200 are separated, the position of the turn management unit 200 is required, so that the size of the electronic reception unit 100 may be reduced even if the space utilization is low. There is this.

In addition, the electronic transaction form is an IC card (Integrated Circuit Card) with an IC chip, a smartphone with an NFC (Near Field Communication) function, or a bankbook for automatically inputting data necessary for preparing an electronic document. In the case of using a smart phone, the electronic document data, which is pre-inputted in the smart phone, is contacted with the NFC of the electronic pen stand 120 and transmitted to the electronic pen stand 120. .

In addition, the customized electronic reception solution system according to the present invention can reserve the electronic reception order number via a smartphone app or the Internet. For example, when customers visit the Nonghyup Noryangjin branch for financial services, they can be selected in advance after selecting the branch from outside the bank. Then, visit the Nonghyup Noryangjin branch to receive the order number received through the smart phone number from the electronic teller unit 800, or when the NFC access from the electronic pen rim, 120, the order number can be issued.

As such, by reserving the electronic reception order number through a smartphone app or the Internet, there is an effect of reducing the waiting time when a customer visits a branch of a bank.

In addition, it is possible to process some of the bank's business through the media wall or Non Cash ATM inside the bank. For example, in order to process a bank's business through a media wall or a non-cash ATM, when the consultation or reservation button of the media wall or the non-cash ATM is pressed, a turn ticket is issued in the turn number 110. That is, when a user wants to purchase a corresponding product or check detailed information about the corresponding product while searching for information on a bank product in a media wall, when the counseling or reservation button is pressed, the order number may be issued in the turn number 110. .

Next, Figure 2 is a view showing the functional processing of the turn machine and the electronic pen stand of the customized electronic reception solution system according to the present invention.

Referring to FIG. 2, the electronic reception unit 100 may prepare an electronic transaction form of a customer through various channels. For example, the customer may select the transaction himself or herself and fill out the electronic transaction form using a Near Field Communication (NFC) tag, a bankbook (MS), a card (IC), or the like. In addition, the customer's prior recognition and notification function is possible. In addition, it is possible to pre-register and manage excellent customers at each branch of the bank. That is, it is possible to identify whether a customer is a VIP customer who is pre-registered when receiving an electronic transaction form, and has a function of notifying a staff of a customer grade (for example, excellent customer, reserved customer, and interested customer).

On the other hand, the electronic accepting unit 100 has a serial issue function. That is, when the customer fills out the electronic transaction form, a turntable is issued, and the turntable can output guide text of the turntable according to the setting. It is also possible to distinguish the sequence number starting number for each window. In addition, the electronic acceptor 100 may select a transaction. For example, a menu can be configured through task settings, and there is a function of displaying detailed tasks for each task. Employee selection is also possible.

Therefore, the electronic reception unit 100 allows the customer to fill out the electronic transaction form in order to perform the customer's bank electronic teller, and if the customer's identity needs to be verified, the bank's electronic teller can be performed in the face-to-face channel. The order may be issued. In addition, it is possible to provide a function for registering a VIP customer of the bank branch.

Next, the serial number management unit 200 provides the serial number issuer 110 to the serial number issuer 110 so that the serial number issuer 110 issues the receipt sequence number, and the electronic teller unit 800 receives the sequence number based on the received sequence number data. Call your customers in order of issuance. Further, in order to call the customer, the reception order data may be directly transmitted to the order guide unit 400, or voice information of the reception order according to the reception order data may be transmitted to the voice output unit 700. Meanwhile, the integrated control information is collected and transmitted to be monitored by the integrated control unit 600, and the contents of the financial products or various advertisements to be promoted to customers visiting the branch of the bank are stored, and such content Is displayed on the comprehensive guide unit 500. In addition, various notification information (for example, work volume and congestion analysis data and point-by-point status analysis data) may be stored so as to be confirmed by the electronic teller unit 800, which will be described later, and provided to the electronic teller unit 800. For example, the workload and congestion analysis data are the status analysis of each point and the analysis of the amount and congestion of each point. Here, the status analysis for each point may provide information by dividing the information by period, by teller and by window, by work processing time, by work processing personnel, or by waiting personnel statistics. In addition, the status analysis data for each branch is provided by period, teller and counter status, work processing time and personnel status, and waiting personnel statistics. In addition, it is also possible to provide statistical information on the management status of personnel operations by branch, the amount of work management by branch, and the management of sales status by branch. As such, by displaying various statistical information through various channels (for example, the turn guide 400 and the comprehensive guide 500), the branch of the bank can improve work and improve efficiency through analyzing various statistical information. The customer can check the congestion level of each branch to reduce the waiting time when using the bank. Finally, the turn management unit 200 stores the data on the VIP customer of the bank branch registered in the electronic reception unit 100 in a dedicated VIP customer database server 900 which will be described later, and when a VIP customer visits the bank branch, Recognize and serves to notify the electronic teller unit 800 that the VIP customer visited.

Next, the relay unit 300 distributes the sequence number for calling a customer on the sequence guide unit 400 and the comprehensive guide unit 500 simultaneously based on the receipt number sequence data received from the sequence manager 200. To transmit. Similarly, the contents for advertisement and promotion of the bank product received from the sequence management unit 200 are distributed and displayed so that they can be simultaneously displayed on the sequence guide 400, the comprehensive guide 500, and the electronic teller unit 800. It also plays a role. Here, the sequence number management unit 200 may directly transmit the sequence number for calling a customer to the sequence number guide unit 400, or the sequence number unit 400, the comprehensive guide unit 500, and the electronic teller through the relay unit 300. It may be distributed to the unit 800 and transmitted. That is, when the sequence number for calling the customer is directly transmitted to the sequence guide 400, the sequence number of the customer is displayed only in the sequence guide 400, but the call sequence of the customer is distributed through the relay 300. If the customer's call sequence number may be displayed on the sequence guide 400, the comprehensive guide 500 and the electronic teller 800 at the same time. Similarly, when the content of the advertisement and promotion for the bank product is directly transmitted from the turn management unit 200 to the comprehensive guide 500, the contents of the advertisement and promotional content are displayed only in the comprehensive guide 500, but the relay unit ( When the content of the advertisement and the promotional content is distributed through 300, the advertisement and the promotional content may be simultaneously displayed on the turn guide 400 and the comprehensive guide 500.

Next, Figure 3 is a view showing a sequence guide in the customized electronic reception solution system according to the present invention.

Referring to FIG. 3, the sequence guide unit 400 may display various data. As the basic information display, it is possible to display the window number of the bank branch office and the task in charge, the name of the person in charge, the picture of the person in charge, the current time, the latest call number and the current call number.

In addition, as described above, the relay unit 300 may play the integrated advertisement and the promotional video displayed on the comprehensive guide unit 500 in the turn guide unit 400, and various video codecs are supported therefor. . In addition, exchange rates and interest rates can be displayed. That is, it is possible to display the received exchange rate and interest rate information, and can be continuously updated according to the set time. On the other hand, it is possible to display the composite stock index, weather and announcements. In other words, the received composite stock index, the display of weather information, continuous updating is possible according to the set time, and the announcement of the registered point may be displayed. Finally, it is possible to display the guidance text according to the turn number. That is, the electronic teller unit 800 may receive the call information according to the reception order data from the order management unit 200 and display the window number and the order guide text when the customer calls the order number.

Next, Figure 4 is a view showing a comprehensive guide in a customized electronic reception solution system according to the present invention.

Referring to FIG. 4, as described above, the basic information, integrated advertisements and promotional videos, exchange rates and interest rates, comprehensive stock indexes, weather and announcements, and the like are sequentially called, as indicated in the sequence guide 400. It is possible to display the guidance text according to.

As such, by providing consistent promotional and advertising content to customers who visited the bank by the turn guide 400 and the comprehensive guide 500 in the branch of the bank, integrated brand marketing (CI) can be provided to the customers. . In addition, by providing emotional advertisements to customers visiting the bank, there is an effect of reducing the waiting times for customers.

Next, the integrated control unit 600 and the audio output unit 700 will be described.

The integrated control unit 600 serves to monitor the failure of the turn management unit 200. In addition, the voice output unit 700 serves to display the call number of the customer corresponding to the reception order number by voice based on the reception order data transmitted from the sequence management unit 200 through voice.

Next, FIG. 5 is a diagram illustrating an electronic teller unit in a customized electronic reception solution system according to the present invention.

The electronic teller unit 800 performs the following roles.

The electronic teller unit 800 performs a customer's call or a VIP customer's registration on the basis of the customer's call, counter business processing and VIP customer data based on the reception order data received from the sequence management unit 200, and the customer The management unit notifies the registration or visit of the VIP customer based on the VIP customer data received from the turn management unit 200, and the computerization department may change the VIP customer information or query statistical information.

On the other hand, the electronic teller unit 800 performs various functions such as administrator inquiry, window setting, VIP customer information management point event registration, and video management.

Here, the manager inquiry means that the manager can inquire about the number of work processing statistics data (for example, graphs, Excel, etc.) or waiting person status by current window by period / window.

In addition, the window setting means to register the window setting for each window and task, or to register a device or register an employee (picture or name).

Meanwhile, the VIP customer information management point event registration means managing VIP customer information, registering new financial products, or registering new events.

Lastly, the video management refers to receiving and distributing advertisements and promotional contents in connection with the relay unit 300, or previewing, registering, and deleting various advertisements and promotional contents.

Therefore, the electronic teller unit 800 is provided with a function capable of comprehensively performing a window work and a management work.

In addition, the exclusive VIP customer database server 900 will be described. The dedicated VIP customer database server 900 is connected to the turn management unit 200 and serves to store data of pre-registered VIP customers.

That is, the electronic teller unit 800 receives the information about the VIP customer in advance from the electronic reception unit 100 and stores it in the exclusive VIP customer database server 900. Therefore, when the VIP customer visits the bank branch, the electronic reception unit 100 notifies the turn management unit 200 that the VIP customer has visited the bank branch, and the turn management unit 200 has a dedicated VIP customer database server 900. After acquiring the information of the registered VIP customer through the information, and transmitting the information of the previously acquired VIP customer to the electronic teller unit 800 with the information informing the visit of the VIP customer, the electronic teller unit 800 is a VIP customer In addition to recognizing the visit to the bank's sales office, the customer information of the visiting VIP customers can be inquired.

In this way, by proactively recognizing VIP customers, the bank's branch can provide a local branch's VIP customer management service (Local CRM) independent of the bank's integrated business system (CRM). It can be used as a tool to strengthen the sale and marketing for VIP customers.

Finally, when the customer fills out the electronic transaction form through the electronic reception unit 100, the backup processing unit 1000 transmits the reception order data from the electronic teller unit 800 through the sequence management unit 200, and the electronic teller unit. When the electronic transaction form is completed by calling the reception order number at 800 and completing the electronic transaction form, the electronic transaction form processed by the backup processing unit 1000 and the data file are processed separately through the sequence management unit 200. The backup is stored in the management unit 200, and when a failure occurs, the backup data can be restored to perform normal business processing.

The customized electronic reception solution system according to the above configuration is driven as follows.

A customer who visits a branch of a bank prepares an electronic transaction form to be performed by the bank through the electronic reception unit 100. Upon completion of such electronic transaction form preparation, the electronic acceptance unit 100 issues a receipt sequence number described in the sequence number. In such a process, the serial number issuer 110 of the electronic reception unit 100 requests the issuance of the serial number to the serial number management unit 200, and the serial number management unit 200 sends the serial number table to the serial number issuer 110. Will be issued. Of course, if there is no need to use a face-to-face channel (for example, an electronic window), the purpose of visiting the bank branch in the electronic reception unit 100 may be completed, and the receipt order number is not issued separately. On the other hand, the customer who received the receipt number order number through the order guide 400 and the comprehensive guide 500, while waiting for their order number, while checking the various advertising and promotional content, statistical information, etc. provided by the bank You wait for your turn. In this process, the turn management unit 200 displays the advertisement and promotional content of the bank product or various statistical information stored in the turn guide 400 and the comprehensive guide 500. Of course, the same content may be displayed on the turn guide unit 400 and the comprehensive guide unit 500 through the relay unit 300, or different contents may be displayed. After that, when the call is received in the order of the waiting customers, the customer checks the order number of the customer guide number 400, the comprehensive guide 500 or the voice output unit 700, the electronic teller unit 800 In the bank. In this process, when the electronic teller unit 800 requests a call of the customer to the turn management unit 200, the turn management unit 200 to the turn guide 400 and the comprehensive guide 500 to call the customer. The sequence information is transmitted, or the voice information is transmitted to the voice output unit 700, respectively.

As such, by implementing a linking function for a non-face-to-face channel such as the electronic reception unit 100 and a face-to-face channel such as the electronic teller unit 800, the continuity of banking operations is secured through real-time interworking of various non-face-to-face channels and face-to-face channels. It has the effect of satisfying the customer experience.

Next, Figure 6 is a view showing a variety of functions of the customized electronic acceptance solution system according to the present invention.

The customized electronic reception solution system according to the present invention has six functions.

In-room customer pre-aware function, integrated brand marketing function, non-face-to-face and face-to-face connection function, various statistical information function, intelligent sequencer function, electronic pen stand, and integrated control linkage function.

The visiting customer advance recognition function is provided with the advance recognition function of VIP customer who visits a bank, and the visitor notification function of VIP customer.

The integrated brand marketing function maintains the consistency of advertisement and promotion of various advertising channels in the bank branch, and has an online sharing function of such advertisement and promotion information. The management target of such integrated brand marketing is a turn guide 400 and a comprehensive guide 500.

The non-face-to-face channel linkage function enables real-time linkage of various non-face-to-face channels. Here, the non-facing channel is a mobile, a video consultation system, a table PC, a non-cash ATM, or the like.

In addition, the various statistical information functions may provide information necessary for analyzing the current status, the workforce of each branch, the amount of work at the counter, the business status, and the congestion degree of the counter work by period, by teller, or by counter.

On the other hand, the intelligent card issuer function can be used to select a window, to display the number of waiting people, to display a call number, to display exchange rates, stock quotes, weather, interest rates, and public relations, and to output voice and Function of registration, making function of electronic application form, various reception desk functions (for example bankbook reader, IC, MS, etc.), NFC interlocking function, turn-off issuance API offer function of non-face-to-face channel, facing window channel sequence Call API provided function.

In addition, the electronic pen stand-up function has a function of receiving an electronic transaction form of a customer and a function of registering a VIP customer of a bank branch. That is, when a customer who visits a bank makes a financial transaction, when the electronic financial transaction form of the customer is received by using an electronic pen stand, the order issuing machine 110 which is organically coupled with the electronic pen stand, 120 automatically, It is provided with a function to issue a receipt order number and a function to register VIP customers of bank branches.

Lastly, the integrated control linkage function is provided with integrated control information providing function of the devices related to the customized electronic reception solution, and the stability of the branch financial business by securing the reliability of the customized electronic reception operation.

Next, FIG. 7 is a diagram illustrating a backup function of the backup processing unit 1000 of the customized electronic acceptance solution system according to the present invention. 7 (a) shows the backup function of the customized electronic reception solution system when there is only one electronic writing stand 120, and FIG. 7 (b) shows the customized electronic case when the electronic writing stand 120 has two or more. The backup function of the intake solution system is shown.

Referring to FIG. 7, the electronic accepting unit 100 of the customized electronic accepting solution system according to the present invention includes a backup function.

The backup processing unit 1000 backs up only the electronic transaction form including an electronic seal, an electronic signature, or a time confirmation (TSA) of the original proof form among the electronic transaction forms created by the customer through the electronic reception unit 100. .

By backing up only the electronic transaction form including the electronic seal, the electronic signature, and the time stamp (TSA), the customized electronic reception solution system according to the present invention can prevent excessive accumulation of data due to backup. It works.

In addition, a customer fills out an electronic transaction form through the electronic reception unit 100 and calls the reception order data from the electronic teller unit 800 through the turn management unit 200 to complete the electronic transaction form of the customer. If there is only one electronic writing stand 120, the electronic transaction data written by a customer visiting the bank is stored in the electronic writing stand 120 and the electronic transaction is provided in the turn guide 400 or the comprehensive guide 500. You will be backing up your data.

In addition, when there are two or more electronic writing pens 120, the electronic pen writing table other than the electronic writing pens 120a which store the electronic transaction data which the customer who visited the bank created in the electronic writing pens stand 120a ( The electronic transaction data is backed up at 120b, 120c, and 120d.

Next, FIG. 8 is a diagram illustrating various statistical information provided in a customized electronic reception solution system according to the present invention.

Referring to FIG. 8, the customized electronic reception solution system according to the present invention displays various statistical information stored in the turn management unit 200 on the turn guide 400 and the comprehensive guide 500.

The various notification information provided by the turn management unit 200 is divided into, for example, workload and congestion analysis data and point-by-point status analysis data.

The workload and congestion analysis data are information on the status of each point and the amount of business and congestion of each point. Here, the status analysis for each point may provide information by dividing the information by period, by teller and by window, by work processing time, by work processing personnel, or by waiting personnel statistics. In addition, the status analysis data for each branch is provided by period, teller and counter status, work processing time and personnel status, and waiting personnel statistics. In addition, it is also possible to provide statistical information on the management status of personnel operations by branch, the amount of work management by branch, and the management of sales status by branch.

As such, by displaying a variety of statistical information through the turn guide 400 and the comprehensive guide 500, the branch of the bank can improve business efficiency and efficiency by analyzing a variety of statistical information, the customer is congested by branch By checking the effect of reducing the waiting time when using the bank is effective.

In conclusion, the expected effects of the customized electronic reception solution system according to the present invention will be described in terms of customers, operators, and branch users.

First, from a customer's point of view, it is possible to expect a reduction in processing time of the banking business, and by issuing the order in various electronic reception units 100, it is possible to ensure the continuity of the financial business.

Next, from the operator's point of view, it is possible to secure the stability of financial operations through integrated control, to improve effective branch office operations through information such as business congestion, and to provide information such as status by period, teller, and window. Can be improved.

Lastly, from the point of view of the branch user, it is possible to reinforce customer service by notifying and informing VIP customers in advance, and utilizing integrated brand marketing with various advertising channels through linkage of integrated content management system.

Although the embodiments of the present invention have been described above, various modifications may be made by those skilled in the art. Therefore, it should be understood that the present invention should not be construed as being limited to the above embodiments, but should be construed in accordance with the following claims.

100: electronic reception unit
110: turn issue machine
120: electronic pen stand
200: turn management unit
300: relay
400: turn guide
500: General Information
600: integrated control
700: audio output unit
800: electronic teller
900: Dedicated VIP Customer Database Server
1000: backup processing unit

Claims (14)

Electronic reception unit 100 including a serial number issuer 110 for issuing a receipt number table,
A sequence number management unit (200) for providing receipt sequence number data for issuing a receipt number sequence number of the receipt sequence number table to the sequence number issuer (110) and managing data of the electronic transaction form received from the electronic receipt section (100); ,
On the basis of the receipt sequence number data provided by the sequence number management unit 200, includes a sequence guide unit 400 for displaying and guiding the receipt number sequence for calling a customer,
The turn management unit 200 calls the receipt number on the basis of the receipt number data so that the customer can perform a bank electronic counter in a face-to-face channel when an identity verification is required among the data of the electronic transaction form. Customized electronic reception solution system, characterized in that guide to the unit (800). The method of claim 1,
The electronic reception unit 100 further includes an electronic pen stand 120 for accepting a customer's electronic transaction form in order to perform a customer's bank electronic teller service.
The electronic writing stand (120) is a customized electronic reception solution system, characterized in that for transmitting the data of the electronic transaction form to the turn management unit (200). 3. The method of claim 2,
The electronic transaction form is an IC card (Integrated Circuit Card) with a built-in IC chip, a smartphone with a NFC (Near Field Communication) function, or a bankbook reader to automatically input data necessary for creating an electronic document. To fill out,
When the smart phone is used, the electronic document solution, wherein the electronic document data previously input to the smart phone is contacted with the NFC of the electronic writing pen 120 and is transmitted to the electronic writing pen 120. system. 3. The method according to claim 1 or 2,
The electronic reception unit 100 and the turn management unit 200 is a customized electronic reception solution system, characterized in that made in one piece or separated. 3. The method according to claim 1 or 2,
The electronic reception unit 100 is a customized electronic reception solution system, characterized in that to register the VIP customer of the bank branch and transmit the data of the registered VIP customer to the turn management unit (200). 3. The method according to claim 1 or 2,
The turn management unit 200 further includes a relay unit 300 and a comprehensive guide unit 500,
The turn management unit 200 stores the advertising and promotional content provided by the bank,
In order to display the reception order number for calling a customer in the order guide 400, the comprehensive guide 500 and the electronic teller 800, respectively, the relay unit 300 is the order management unit 200. Distributing the received sequence number data provided by the sequence guide unit 400, the comprehensive guide unit 500 and the electronic teller unit 800, respectively,
The comprehensive guide unit 500 displays the reception order number based on the reception order number data distributed by the relay unit 300, and displays the advertisement and promotional content stored in the order management unit 200. Customized electronic reception solution system, characterized in that. 3. The method according to claim 1 or 2,
The turn management unit 200 further includes an integrated control unit 600,
The integrated control unit 600 is tailored electronic reception solution system, characterized in that for monitoring the failure of the turn management unit (200). 3. The method according to claim 1 or 2,
The turn management unit 200 is a customized electronic reception solution system, characterized in that it further comprises a voice output unit 700 for calling the customer corresponding to the order number through the voice. 3. The method according to claim 1 or 2,
The electronic teller unit 800 is a customized electronic reception solution system, characterized in that any one of the electronic teller, customer management or computer management. The method of claim 5, wherein
The turn management unit 200 further includes a dedicated VIP customer database server 900 for storing data of the registered VIP customer,
When the VIP customer visits a bank branch, the electronic reception unit 100 notifies the turn management unit 200 that the VIP customer visits a bank branch, and the turn management unit 200 is a VIP customer dedicated to the branch. Personalized electronic reception solution system, characterized in that for calling the data of the VIP customer stored in the database server (900) and transmits to the electronic teller unit (800). 3. The method according to claim 1 or 2,
The turn management unit 200 further includes a backup processor 1000,
The backup processing unit 1000 backs up only the electronic transaction form in which an electronic seal, an electronic signature, or an original proof form (TSA: time staff) of the electronic transaction form created by the customer through the electronic reception unit 100 is written. ,
When the electronic reception unit 100 is one, the electronic transaction data prepared by the customer visiting the bank is stored in the electronic writing system 120, and the electronic information is sent to the turn guide 400 or the comprehensive guide 500. Perform a backup of your transaction data,
When there are two or more electronic writing pens 120, the electronic writing pens other than the electronic writing pens 120a used by the customer store the electronic transaction data created by the customer visiting the bank in the electronic writing pens 120a. And a backup of the electronic transaction data on 120b, 120c, and 120d). 3. The method according to claim 1 or 2,
The turn management unit 200 stores statistical information and displays the turn information in the turn guide 400, the comprehensive guide 500, and the electronic teller 800, respectively.
The statistical information is waiting time information, hourly work information, hourly employee information,
The waiting time information is information obtained by averaging the time from the issuance time of the reception order table to the reception order number;
The hourly work information and the hourly employee information is a waiting average time obtained by dividing a specific time to be obtained by all the order numbers issued up to the specific time and an average, and a waiting sum that is the sum of the number of issued issue numbers issued up to the specific time. Personalized electronic reception solution system, characterized in that the processing time averaged by adding up the number of people, the processing time of the received number of processing completed at the current time point, and the information of the processing number which is the number of processing completed at the present time. 3. The method of claim 2,
When a customer who has booked a reservation order via a smartphone app or the Internet outside the bank visits the bank, the reservation number is issued as a serial number through the electronic teller unit 800, or the NFC is carried out at the NFC in the electronic pen stand 120. Customized electronic reception solution system, characterized in that the access is issued a turntable. 3. The method of claim 2,
In order to process the affairs of the bank through the media wall or Non Cash ATM in the bank, when the consultation or reservation button of the media wall or Non Cash ATM, a turntable is issued in the turn number 110 Customized electronic reception solution system.
KR1020120084956A 2012-08-02 2012-08-02 Banking care system KR20140018609A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
KR1020120084956A KR20140018609A (en) 2012-08-02 2012-08-02 Banking care system

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
KR1020120084956A KR20140018609A (en) 2012-08-02 2012-08-02 Banking care system

Publications (1)

Publication Number Publication Date
KR20140018609A true KR20140018609A (en) 2014-02-13

Family

ID=50266570

Family Applications (1)

Application Number Title Priority Date Filing Date
KR1020120084956A KR20140018609A (en) 2012-08-02 2012-08-02 Banking care system

Country Status (1)

Country Link
KR (1) KR20140018609A (en)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106023473A (en) * 2014-06-10 2016-10-12 陆洪瑞 Method and system for bank teller transaction, and method and device for automatic form filling
CN107657526A (en) * 2017-09-27 2018-02-02 安徽硕威智能科技有限公司 A kind of bank is convenient to fill out single device

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106023473A (en) * 2014-06-10 2016-10-12 陆洪瑞 Method and system for bank teller transaction, and method and device for automatic form filling
CN107657526A (en) * 2017-09-27 2018-02-02 安徽硕威智能科技有限公司 A kind of bank is convenient to fill out single device

Similar Documents

Publication Publication Date Title
JP5840724B2 (en) Business efficiency system and method by store visit reservation
AU2011237390A1 (en) System and method for customizing real-time applications on a user interface
US20140136305A1 (en) Quality control management system
KR20070017559A (en) Integration system of management and marketing
US20160247111A1 (en) Quality control management system
KR102087298B1 (en) Pos based customer maketing system, control method thereof
KR100854558B1 (en) Business branch system
US11087380B2 (en) Method, article of manufacture, and system for provisioning available appointments
CN113888232A (en) Point exchange processing method and device, electronic equipment and readable storage medium
US20200258075A1 (en) Closed loop multi-party feedback
JP6273516B2 (en) Accumulated pension processing apparatus, method, and computer program
KR20140018609A (en) Banking care system
KR20150039667A (en) Apparatus for transmitting and receiving affiliated store information and method therefor
US9824522B2 (en) Shared video vendor
TW201032170A (en) Automatic transaction system
KR20220102985A (en) the based on internet of things intergrative solution platform system for lodging management work
CN112053248A (en) Insurance exhibition system
JP2004265200A (en) Shop reception system and its reception management server, its program and utilizing method of visit history accumulated thereby
US9954836B2 (en) Wireless network information flow conditioning
KR20200100964A (en) System local based connecting service between seller and buyer
KR20060043884A (en) System and method for guiding the customer which leads a customer to a predetermined teller's window
JP2013122652A (en) Trend analysis system, data structure, and display device
KR20100085819A (en) Internet community system based on electronic visitors'note and method thereof
JP5412877B2 (en) Financial institution staff introduction system
KR101509454B1 (en) User terminal and server for issuing waiting number

Legal Events

Date Code Title Description
A201 Request for examination
E902 Notification of reason for refusal
E601 Decision to refuse application