KR20110033556A - The service method for ordering and deliverying commodity using oline and the system thereof - Google Patents

Abstract

PURPOSE: An online produce order and a delivering service method are provided to enable a client to secure delivery store information and product information on online through online product order. CONSTITUTION: A client terminal requests delivery store information to an order management server(S310). The order management server provides client address request message to an address management server(S320). The address management server provides a client address to the order management server(S330). The order management server provides a delivery store information list to the client terminal(S340). The order management server provides an order content to the delivery store terminal(S360). The delivery store terminal provides a response message to the client terminal(S370).

Description

SERVICE METHOD FOR ORDERING AND DELIVERYING COMMODITY USING OLINE AND THE SYSTEM THEREOF

The present invention relates to an online goods order and delivery service method and system, and more particularly, to an online goods order and delivery service method and system through automatic address notification and customer management.

In general, when a customer wants to place a delivery order for a desired product at work or at home, he or she manages various forms of promotional materials containing delivery point information, obtains the contact point and menu information of the delivery point, and makes an order over the telephone. Should be provided.

At the time of ordering, the customer must decide whether to pay by cash or card and notify the delivery point of the result. In particular, if you want to pay the card when ordering by phone, you will need to ask the delivery point to bring the payment terminal for card payment.

On the other hand, the delivery point is limited to the order quantity when receiving orders over the telephone and must purchase a wireless terminal for card payment separately, there is a problem that a delay occurs in the next delivery process due to the time required by the card payment.

In addition, the delivery shop must promote the product through the production of local flyers or flyers, so the promotion of the new product or the new delivery shop is not delivered to customers in real time, and the customer management for high-quality customers with high orders is not performed at all. Performance management through popular product management and sales statistics is not available.

In order to solve the above problems, the present invention provides an order management server to separately process an order request and a delivery process through interworking with various terminals, and provides a solution for customer management through various statistical processes. It aims to do it.

In addition, by separately providing an address management server, when the customer determines only the delivery goods and quantity online via various terminals, the address is automatically notified to the delivery point, so it is intended to provide convenience to the customer and the delivery point.

In accordance with an aspect of the present invention, an online product ordering and delivery service method includes: transmitting an IP information of the customer terminal to an address management server when receiving a delivery request for a product from a customer terminal through online; Receiving a customer address corresponding to IP information of the customer terminal from the address management server; And receiving a product detail to be delivered from a specific delivery point from the customer terminal online, and transmitting an order detail including the product detail and the customer address to a delivery point terminal of the specific delivery point.

And receiving and registering information on the goods delivered from the specific delivery point; And statistically processing the delivered goods by matching the IP information of the customer terminal.

The statistical processing of the product may include: processing customer management information including point accumulation, order cycle, and payment method corresponding to a cumulative order number; If the accumulated points are available, providing information to the customer terminal that the points are available; preferably.

The address management server is preferably characterized in that the customer address information corresponding to the IP information of the customer terminal is stored in advance.

In addition, when the address management server does not store customer address information corresponding to the IP information of the customer terminal in advance, the address management server transmits the MAC information and the port number of the customer terminal connected to the L2 switch. Requesting an address from the facility management server; Receiving, by the address management server, a customer address corresponding to MAC information and a port number of the customer terminal connected to the two switches from the facility management server; And the address management server matching and storing the IP information of the customer terminal and the received customer address.

And, when receiving the customer address, providing a delivery point information list that can be delivered to the customer address to the customer terminal; preferably further comprises a.

On the other hand, according to the present invention for achieving the above object, the online goods order and delivery service system, the address management server that stores the IP information of the customer terminal and the information matching the customer address of the customer terminal; And receiving goods details to be delivered from a specific delivery point from the customer terminal through online, receiving a customer address corresponding to IP information of the customer terminal from the address management server, and including the product details and the customer address. It includes; order management server for transmitting the order details to the delivery point terminal of the specific delivery point.

The order management server matches the delivered goods with the IP information of the customer terminal, and statistically processes the customer management information including the point accumulation, order cycle, and payment method corresponding to the cumulative order number of the delivered goods. It is preferable to characterize.

In addition, the customer terminal is preferably at least one of a TV connected to a PC, an Internet telephone, and an IP TV set-top box.

And a facility management server storing L2 / L3 connection information, IP information and port number of the L2 switch, and customer address information for each port number. The address management server may further include MAC information of the customer terminal. It is preferable that the customer address of the customer terminal is received from the facility management server based on the IP information and the port number of the L3 switch in which the customer terminal is accommodated.

In addition, when the client terminal does not have IP information of the client terminal, it is preferable that the client requests IP information of the client terminal to the DHCP server, and the DHCP server allocates the IP information of the client terminal to the client terminal.

The order management server preferably performs a procedure for authenticating the customer terminal when the payment for the ordered product is to be paid by the customer terminal payment method.

In addition, the order management server, if there is a product payment request from the customer terminal, it is preferable to pay the product using at least one of credit card payment, mobile phone payment, customer terminal payment, bank transfer payment and cash payment.

According to the present invention, when an order is placed online, a customer can secure delivery point information and product information online, and thus, there is no need to manage promotional materials, and there is no need to manage points or discount coupons. And you don't need to give out your address information when you order.

If the delivery point is able to process the order requested online only by phone call, and can increase the order volume, there is no need to purchase a cart payment machine and there is an effect that the delivery quantity due to the card payment is not restricted. In addition, since the order management server provides the delivery point with various statistical information based on the order history, customer management, sales management, and inventory management can be performed, thereby increasing sales and reducing costs.

Hereinafter, with reference to the drawings will be described the present invention in more detail.

1 is a block diagram of a relay system of a goods order delivery service according to an embodiment of the present invention.

As illustrated in FIG. 1, the relay system of the product order delivery service includes a customer terminal 110, a product and delivery point information providing unit 123, a customer management unit 125, a delivery store management unit 127, and a payment unit 129. It includes an order management server 120, an address management server 130 and a delivery point terminal 140, including. It is preferable that the customer terminal 110, the order management server 120 and the delivery point terminal 140 are interconnected online.

When the customer terminal 110 requests the order management server 120 to request a product order to a specific delivery point, the order management server 120 requests the address information of the customer terminal 110 to the address management server 130, It serves as a relay of the goods order delivery service by providing the address management server 130 and the order contents to the delivery point terminal 140.

The function of each component of the relay system of the goods order delivery service will be described in detail with reference to the accompanying drawings.

2 is a flowchart illustrating a product information registration process of a delivery point according to an embodiment of the present invention.

As shown in Figure 2, the operator of the delivery point requests the product information registration to the order management server 120 through the delivery point terminal 140. (S210) The terminal of the delivery point is a mobile communication terminal, a personal digital assistant (PDA) It may be any one of a TV connected to a portable Internet terminal, a PC, an Internet phone, and an IP TV set-top box. The operator of the delivery point may input not only the product information that can be delivered through the terminal, but also information about the range of the delivery location and information identifying the delivery point (for example, the name of the delivery point, the contact point of the delivery point, etc.). In addition, of course, when a new product is obtained, the delivery point may update the product information.

The merchandise and delivery point information manager of the order management server 120 registers and manages the requested merchandise information (S220). When the product information is registered from a plurality of delivery points, the product and the delivery point information management unit may manage the delivery point information by grouping the same product information based on the same product information, or list and manage the delivery point information in descending order of prices for the same product. It may be. In addition, the product and the delivery point information management unit may manage the list of the product information that can be provided by the delivery point based on the delivery point information. The product and delivery point information managed in this way is to provide a variety of goods and delivery point information according to the customer's choice.

3 is a flowchart illustrating a product order process of a customer according to an embodiment of the present invention.

As shown in FIG. 3, the customer requests delivery point information to the order management server 120 through the customer terminal 110 (S310). The terminal of the customer may be any one of a PC, an Internet phone, and an IPTV. When the terminal of the customer is, for example, an IPTV, the customer may request delivery point information by inputting a user command of 'delivery point' through a remote controller or the like. In addition, the message for requesting the delivery point information of the customer terminal 110 may include information for specifying the customer terminal 110, for example, IP information of the customer terminal.

When the order management server 120 receives a message for requesting delivery point information from the customer terminal 110, the address manager 121 of the order management server 120 receives the IP address of the customer terminal included in the delivery point information request message. Extracting and generating a message requesting a customer address corresponding to the extracted IP address of the customer terminal is provided to the address management server 130 (S320).

The address management server 130 provides the customer address corresponding to the IP address of the customer terminal to the order management server 120 (S330).

Typically, customers buy PCs, Internet phones, and IPTVs to take advantage of the Internet services offered by certain carriers. In order to use the above-mentioned Internet service, a PC, an Internet phone, and an IPTV are registered with a specific communication company. In such a registration process, the communication company records IP information such as a PC and the address of the customer. It is common. The address management server 130 is previously stored data matching the IP information of the terminal and the address information of the customer.

When receiving the customer address from the address management server 130, the product and delivery point information providing unit 123 of the order management server 120 reads only the delivery point information that can be delivered to the customer address of the pre-registered delivery point information to list the delivery point information list Provided to the customer terminal 110 (S340).

The delivery point may store information on a deliverable area when registering product information, and the product and delivery point information providing unit 123 determines whether a customer's address is within a deliverable area of a specific delivery point and generates a delivery point information list. Of course, if the delivery point does not register the information on the deliverable area, the goods and delivery point information providing unit 123 may also provide the delivery point information located within a predetermined distance from the customer address.

The customer checks the delivery point information list, selects specific delivery point information and orders the details of the goods to be delivered through the customer terminal 110 (S350). It is preferable that the description about the said product contains brand name and quantity. The process of the customer ordering the product will be described in more detail with reference to FIG.

When the details of the product are provided from the customer terminal 110, the order management server 120 provides the order details including the product details and the customer address to the delivery point terminal 140 (S360).

Then, the delivery point terminal 140 generates a response message confirming that the order is provided to the customer terminal 110 through the order management server 120 (S370). The customer can then confirm that his order has been delivered to a particular delivery point.

As such, when the product is ordered through the order management server 120 and the address management server 130, the customer may obtain information of the delivery point that can be delivered even if the customer does not know the information of the delivery point in advance. In addition, the customer does not have to provide the customer's address separately, it is convenient to order products.

In terms of the delivery point, it is not necessary to receive individual product orders from customers, so it is possible not only to receive more product orders, but also to know the product information and customer address more accurately than the order of goods through the voice of customers. Can be.

In the present embodiment, when a customer inputs a user command of 'delivery point', the delivery point information that can be delivered is provided to the terminal of the customer. However, this is only an example. The customer may enter a user command under a specific brand name, and at this time, the order management server 120 may provide delivery point information for delivering a specific product.

In addition, the order management server 120 may provide the delivery information and the product information of the delivery point that can be delivered to the customer terminal 110 in the form of an advertisement, the customer can order the product by selecting the product or delivery point that is being advertised. Of course.

4 is a flowchart illustrating a payment process of a product according to an embodiment of the present invention.

The customer selects a product to order and requests a payment for the product to the order management server 120 (S410).

Then, the payment unit 129 of the order management server 120 provides a plurality of payment methods to the customer terminal 110 (S420). The plurality of payment methods include credit card payment, mobile phone payment, customer terminal 110 payment, bank transfer payment and cash payment.

The customer selects any one of a plurality of payment methods and requests the order management server 120 to pay in the selected manner (S420). Credit card payments, mobile phone payments, bank transfer payments and cash payments are already commercialized, so a detailed description thereof will be omitted. In this embodiment, only when the customer requests a payment by selecting the payment method of the customer terminal 110 of the plurality of payment methods.

The order management server 120 provides an authentication request for authenticating a customer requesting payment of the customer terminal 110 to the customer terminal 110 (S440). When any customer makes a payment to the customer terminal 110, in order to prevent damage to the owner against the customer terminal 110, the payment of the customer terminal 110 is preferably performed only by the name holder of the customer terminal 110.

The customer performs customer authentication through the terminal (S450). In order to perform customer authentication, the customer may input a social security number or a registered password to identify the customer through the terminal. Of course, there are many ways to authenticate customers.

When the customer authentication is completed, the payment unit 129 of the order management server 120 requests the terminal server 150 of the customer terminal 110 to pay the customer terminal 110 (S460).

In addition, the terminal server 150 provides the payment result to the customer terminal 110 through the order management server 120 (S470). In this way, the user can pay for the goods in various ways, so that the user can not only pay for the goods in various ways, but also need to manage separate receipts. Do.

Order management server 120 not only serves to relay the product orders between the customer and the delivery point, but also to provide the customer with the preferred delivery point information and preferred goods, etc., the delivery point to provide customer management and sales management history. Of course it can.

In detail, the customer management unit 125 of the order management server 120 may statistically manage and manage preferred product information for each customer terminal 110. The customer orders the goods through the order management server 120. On the other hand, the customer management unit 125 updates the number of orders of the product, and if there is a product order of a predetermined number or more, determines that this is a preferred product and provides the preferred product information to the customer terminal 110. Then, the customer can select a preferred product without a user command for a separate product name.

In addition, the customer management unit 125 may manage and manage the preferred delivery point information. Since the preferred delivery point information management may be the same as the preferred product management, a detailed description thereof will be omitted.

In addition, the delivery point manager 127 of the order management server 120 may perform customer management and sales management on behalf of the delivery point.

In addition, when the delivery is completed, the delivery point operator provides information about the goods delivered through the delivery point terminal 140 to the order management server 120, the delivery point management unit of the order management server 120 for the delivered goods The information is registered and statistically processed the goods delivered for each IP information of the customer terminal (110). That is, the delivery point manager 127 performs statistical processing for customer management such as point accumulation, order cycle, and payment method according to the cumulative order count for each customer terminal 110 and statistical processing for identifying sales performance by day, week, or month. Also perform. In addition, the delivery point management unit 127 may perform a function of automatically informing the use of the point when the customer orders the goods if the accumulated points are available. Thus, the delivery point is useful because it does not manage customer and sales separately.

5 is a flowchart illustrating a process of obtaining a customer address according to an embodiment of the present invention. As described above, in the address management server 130, IP information of the customer terminal and address information of the customer are preferably matched and stored in advance. However, when the IP information of the customer terminal is not assigned and corresponding customer address information is not stored, the IP information of the customer terminal is allocated in the following manner, and the customer address corresponding to the IP information of the customer terminal is obtained. can do.

Order management server 120 receives a message requesting a product order that does not include the IP information of the customer terminal from the customer terminal 110 provides a message to the customer terminal 110 that the customer terminal IP information is not included ( S510).

Then, the customer terminal 110 provides a message for requesting IP allocation of the terminal to a DHCP (Dinamic Host Configuration Protocol) server (S520). The IP allocation request message preferably includes MAC information of the client terminal 110, IP information of the L3 switch in which the client terminal 110 is accommodated, and a port number.

Then, the DHCP server allocates the IP information to the customer terminal 110 (S530), the MAC information of the customer terminal 110 in the address management server 130, IP information of the L3 switch accommodated in the customer terminal 110, port Information of the customer terminal 110, such as the number, IP information of the customer terminal 110 is provided to the address management server 130 (S540).

The address management server 130 provides IP information and port number of the L3 switch of the customer terminal to the facility management server, and requests IP information of the L2 switch corresponding to the corresponding port of the L3 switch (S550).

The facility management server then provides the address management server 130 with the IP information of the L2 switch corresponding to the IP information of the L3 switch from the L2 / L3 connection information (S560).

The address management server 130 searches for MAC information and port information of the client terminal connected to the L2 switch based on the IP information of the L2 switch, and extracts a port number mapping to the MAC of the found client terminal (S570). In this case, the address management server 130 may retrieve the MAC information and the port number of the customer terminal connected to the L2 switch through communication with the customer terminal 110.

Then, the address management server 130 requests the customer address while providing the IP information and the port number of the L2 switch to the facility management server (S580).

Since the facility management server stores the IP information and the port number of the L2 switch and the customer address information for each port number, the customer address corresponding to the IP information and the port number of the L2 switch is stored in the address management server 130. Provided (S590).

Then, the address management server 130 matches and stores the IP information and the customer address of the customer terminal one-to-one, and requests the customer address based on the IP information of the customer terminal 110 from the order management server 120, the matched customer The address can be provided (S590).

In the present exemplary embodiment, the case in which the customer address information cannot be provided because the IP information of the customer terminal is not allocated is not limited thereto. If the IP information of the customer terminal is allocated, but there is no corresponding address information, step S530 may not be performed, but other steps may be performed.

As such, when ordering products online, customers can obtain delivery point information and product information online, and thus, there is no need to manage promotional materials and do not need to manage points or discount coupons. And you don't need to give out your address information when you order.

In the delivery shop, the order that was requested by phone call is processed online, thereby increasing the order quantity, eliminating the need to purchase a cart payment machine, and having the effect of being limited by the delivery quantity due to the card payment.

In addition, since the order management server 120 provides various statistical information to the delivery point based on the order history, customer management, sales management, and inventory management can be performed, thereby increasing sales and reducing costs.

In addition, although the preferred embodiment of the present invention has been shown and described above, the present invention is not limited to the specific embodiments described above, but the technical field to which the invention belongs without departing from the spirit of the invention claimed in the claims. Of course, various modifications can be made by those skilled in the art, and these modifications should not be individually understood from the technical spirit or the prospect of the present invention.

1 is a block diagram of a relay system of a goods order delivery service according to an embodiment of the present invention,

2 is a flowchart illustrating a product information registration process of a delivery point according to an embodiment of the present invention;

3 is a flowchart illustrating a product order process of a customer according to an embodiment of the present invention;

4 is a flowchart illustrating a payment process of a product according to an embodiment of the present invention, and

5 is a flowchart illustrating a process of obtaining a customer address according to an embodiment of the present invention.

Explanation of symbols on the main parts of the drawings

110: customer terminal 120: order management server

121: address management unit 123: product and delivery point information provider

125: management unit for the customer 127: management unit for the delivery shop

129: payment unit 130: address management server

140: delivery point terminal

Claims (12)

Transmitting the IP information of the customer terminal to an address management server when receiving a request for delivery of goods from the customer terminal through online; Receiving a customer address corresponding to IP information of the customer terminal from the address management server; And When receiving the product details to be delivered from a specific delivery point from the customer terminal through the online, transmitting the order details including the product details and the customer address to the delivery point terminal of the specific delivery point; characterized in that it comprises a; Online goods order and delivery service method. The method of claim 1, Receiving and registering information on the goods delivered from the specific delivery point; And And matching the delivered goods with the IP information of the customer terminal to perform statistical processing. 3. The method of claim 2, Statistical processing of the product, Processing customer management information including point accumulation, order cycle, and payment method corresponding to the accumulated number of orders; If the accumulated points are available, providing information to the customer terminal that the points are available; online goods ordering and delivery service method comprising a. The method of claim 1, And the address management server stores customer address information corresponding to IP information of the customer terminal in advance. The method of claim 1, If the address management server does not previously store customer address information corresponding to the IP information of the customer terminal, Requesting a customer address from the facility management server while transmitting the MAC information and the port number of the customer terminal connected to the L2 switch; Receiving, by the address management server, a customer address corresponding to MAC information and a port number of the customer terminal connected to the two switches from the facility management server; And And the address management server matching and storing the IP information of the customer terminal and the received customer address. The method of claim 1, And receiving the customer address, providing a list of delivery point information that can be delivered to the customer address to the customer terminal. An address management server storing IP information of a client terminal and information matching the client address of the client terminal; And Receives the product details to be delivered from a specific delivery point from the customer terminal through the online, and receives a customer address corresponding to the IP information of the customer terminal from the address management server, the order including the product details and the customer address Order management server for transmitting the details to the delivery point terminal of the specific delivery point; online goods order and delivery service system comprising a. The method of claim 7, wherein The order management server matches the delivered goods with the IP information of the customer terminal, and statistically processes the customer management information including the point accumulation, order cycle, and payment method corresponding to the cumulative order number of the delivered goods. Product ordering and delivery service system. The method of claim 7, wherein Further comprising: a facility management server that stores the L2 / L3 connection information, IP information and port number of the L2 switch and customer address information for each port number; The address management server And receiving the customer address of the customer terminal from the facility management server based on the MAC information of the customer terminal, the IP information of the L3 switch and the port number of the customer terminal. The method of claim 7, wherein If the customer terminal does not have the IP information of the customer terminal, and requests the IP information of the customer terminal to the DHCP server, the DHCP server allocates the IP information of the customer terminal to the customer terminal, and Delivery service system. The method of claim 7, wherein The order management server Online goods ordering and delivery service system, characterized in that for performing the procedure for authenticating the customer terminal when the payment for the ordered product payment by the customer terminal payment method. The method of claim 7, wherein The order management server, The online goods ordering and delivery service system, characterized in that the payment of the goods using at least one of credit card payments, mobile phone payments, customer terminal payments, bank transfer payments and cash payments if the customer payment request from the customer terminal.

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