KR20050086032A - System for processing waiting coupon - Google Patents

Abstract

The present invention relates to a waiting table processing system, and more particularly, to a waiting table processing system for inquiring the grade of the customer using the customer information input from the customer, and processing in order of priority according to the grade.

The wait table processing system according to the present invention includes an order number display for displaying a wait number, an employee terminal for inputting a customer call signal of the next order during processing of a customer, an input unit for receiving customer information, and a wait table output for outputting a wait number. And a waiting number outputted from the waiting table output unit for the customer according to the customer information input through the input unit differently, and when the call signal is received from the employee terminal, the next next waiting number is displayed on the sequence number indicator. It characterized in that it comprises a waiting table issuer including a waiting table processing unit for controlling to display.

Therefore, the waiting table processing system according to the present invention can provide convenience to the head frequently visiting the workplace by assigning and processing the waiting number according to the grade of the customer, and manages the waiting state in various ways. It is possible to accurately grasp, and thus to accurately estimate the workload.

Description

System for processing waiting coupon}

The present invention relates to a waiting table processing system, and more particularly, to a waiting table processing system for inquiring the grade of the customer using the customer information input from the customer, and processing in order of priority according to the grade.

In general, where a lot of customers, such as banks, government offices, theaters, hospitals, etc., a waiting number is assigned to a customer using a waiting ticket machine. Customers will visit the counters in the order of the numbers on the waiting table to receive the service. This allows customers to compare the numbers listed on the waiting table with the numbers currently being processed to predict when they will be able to receive their services, as well as to relax during the waiting time without losing their first visit.

In general, the banks are divided into general counters, such as deposit / payment of deposits, and counters, such as credit cards or loans. A customer who wants to receive general business service draws a waiting ticket with a waiting number from the waiting table processing system and waits in the waiting room. On the other hand, the counseling counter is operating by installing a separate dedicated waiting table processing device.

However, the waiting table issuer of this method merely serves to issue a waiting number to the customer, and there is a hassle to install a separate turn number for each task.

In addition, it does not provide the convenience of the main transaction or excellent customer, such as frequent customers or accounting managers of the company, and the teller cannot know the business information that the customer wants to receive at all until the ordered customer reaches the window. There is this.

The present invention was devised to solve such a problem, and an object thereof is to provide a waiting table processing system for issuing and processing a waiting number of a corresponding customer differently according to inputted customer information.

Furthermore, the present invention provides a waiting table processing system capable of first issuing and processing a waiting number according to a customer's grade.

In addition, the present invention provides a waiting table processing system that can provide additional services to waiting customers.

In accordance with an aspect of the present invention, a waiting table processing system according to an aspect of the present invention provides a waiting number according to a grade of a corresponding customer when customer information such as, for example, an account number, a credit card number, and a social security number of a bank account is input. To give and process. Therefore, if the customer is a customer of superior grade, the service can be provided preferentially.

According to another aspect of the present invention, by separately installing a dedicated window that is only responsible for customers of excellent ratings, if the customer is a customer of a superior rating, provides a service by issuing a waiting table of the dedicated window.

According to another aspect of the present invention, the waiting table processing system according to the present invention can query the rating information of the corresponding customer from the host computer to assign and process the waiting number.

According to a further aspect of the present invention, the waiting table processing system according to the present invention provides additional information such as advertisements, product / service guides, menu guides, news, etc. to a waiting customer through an additional service display unit such as a large monitor. It is possible. As a result, customers have access to useful information during free waiting times, and service companies have the opportunity to have advertising or training opportunities.

According to another aspect of the present invention, the turn indicator of the wait table processing system according to the present invention may receive and output the next wait number from the employee terminal of the corresponding window. When the employee terminal transmits to the waiting ticket machine that the customer's work is completed, the waiting ticket machine reads out the next waiting number assigned to the employee of the counter from the waiting customer database and sends it to the employee terminal. The employee terminal outputs the sequence number of the received sequence to the sequence number indicator.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily understand and reproduce the present invention.

1 is a schematic schematic diagram of a waiting table processing system according to an embodiment of the present invention. As shown, when the waiting table processing system according to the present invention, the customer visits the bank and requests for issuance of the waiting table through the waiting machine 300, the waiting machine 300 is a deposit / withdrawal, card work, general consultation, It asks the customer to enter customer information along with a list of tasks provided by the bank, such as loan counseling. For example, when a customer inputs customer information such as an account number of an opened bankbook, a card number of a customer name, a social security number, and fingerprint information, the waiting table issuer 300 waits for the rating information of the corresponding customer by using the received customer information. Inquiries are made from the memory 330 provided in the issuer 300 to assign the waiting numbers differently according to the grades of the customers, and output the waiting tables.

For example, if the corresponding customer inquired is a customer of excellent grade, the employee terminal which is given a separate excellent grade standby number according to the excellent grade and the first signal processing completion signal is transmitted among the plurality of employee terminals 200 ( By calling the corresponding excellent grade standby number with the sequence number corresponding to 200, the customer of the superior grade can be called prior to the customer of the general grade can be serviced.

The waiting table processing system according to the present invention includes a turn indicator 100, an employee terminal 200, and a waiting table issuer 300. The sequence number display 100 includes, for example, a display device such as Seven Segment, LED, and LCD, and receives and outputs a waiting number output from the waiting table issuer 300. The employee terminal 200 may be a terminal terminal such as a computer connected to the bank host computer 500 by a network, and is installed at a window where an employee works. The employee terminal 200 processes the customer's financial affairs to which the waiting number printed by the order number indicator 100 installed at the corresponding window is printed, and when the processing is completed, the next order number is passed to the waiting table issuing machine 300. Send customer call signal.

If the waiting machine 300 requests a issuance of a waiting table, such as pressing a predetermined key button of a keypad provided in the waiting table issuing machine 300, the waiting table issuing machine 300 executes the work selected by the customer. Issuing a waiting table printed with the waiting number of the staff in charge, or using the customer information entered by the customer to look up the rating of the customer, and assigns a waiting number according to the rating to process. The waiting table issuer 300 receives a customer call signal of the next order when processing a customer's work from the employee terminal 200, reads the next waiting number of the corresponding employee terminal from a memory (not shown), and is provided at the corresponding employee counter. The order number indicator 100 outputs the next waiting number.

2 is a schematic block diagram of a waiting table processing system according to an embodiment of the present invention. As illustrated, the waiting table processing system includes a turn indicator 100, an employee terminal 200, a display unit 310, an input unit 320, a memory 330, a waiting table output unit 340, and a controller 350. It is configured to include a waiting table issuer (300).

For example, the sequence number display 100 includes a display device such as Seven Segment, LED, and LCD, and is installed at each window of the bank to receive and output the waiting number output from the waiting table issuer 300. The employee terminal 200 is installed at the window where the employee works and processes the customer's financial affairs according to the waiting number output by the sequence number display 100 installed at the window. When the customer's business is completed, the employee terminal The next order customer call signal is transmitted to the waiting table issuer 300 by an operation command such as pressing a predetermined button of 200.

The display unit 310 of the waiting table issuer 300 is an image output device such as a general LCD, and outputs a list of tasks that a customer can receive. The input unit 320 includes, for example, a small keypad including a plurality of numeric keys and function keys including a confirm and delete key. The input unit 320 receives task selection information from a customer and outputs the task selection information to the controller 350.

The display unit 310 and the input unit 320 of the waiting table issuer 300 may be physically configured as one LCD touch panel. LCD touch panel is a method of densely installing pressure sensor lines on the surface in the form of a lattice, charging the charge on the LCD monitor surface, and installing sensors around it, and detecting the loss of electric charge at the time of contact to identify where contact was made. How to install an infrared light emitting diode (LED) around the screen to create an infrared grating, and to detect the contact location by detecting the infrared blockage when contacting, there is a method to detect the contact point all to the control unit 350 By passing it performs the input function.

The memory 330 is configured of, for example, a nonvolatile memory such as a flash memory, and when a large amount of data is required to be stored, a large capacity hard disk drive may be used. The memory 330 includes a standby customer database 331 that stores the current total number of waiting customers, the number of waiting customers per task, and the waiting number assigned to each employee. The waiting table output unit 340 prints the waiting number for each task on the waiting table according to a control signal output from the controller 350 and outputs the waiting table.

The control unit 350 controls the overall waiting table issuer 300 and includes a waiting table processing unit 351. The waiting table processing unit 351 receives the job selection information output from the input unit 320, assigns a waiting number to the employee in charge of the selected task, and issues the waiting table printed with the corresponding waiting number to the waiting table output unit 340. Output a control signal. In addition, by receiving the work processing completion signal of the corresponding waiting number from the employee terminal 200, and reads the next waiting number assigned to the corresponding employee terminal 200 in the waiting customer database 331 and outputs to the corresponding order display (100) do. The waiting table processing unit 351 releases the registration of the waiting state when the business process completion signal of the customer is received from the terminal of the employee, and decreases the number of waiting customers for each task by one.

According to a characteristic aspect of the present invention, the memory 330 of the waiting table issuer 300 according to the present invention includes a customer information database 332 that stores customer-specific rating information. When a customer inputs customer information through the input unit 320, the waiting table processing unit 351 inquires the rating information of the corresponding customer from the customer information database 332 provided in the waiting table issuer for rating information corresponding to the input customer information. In addition, air numbers are assigned according to the class.

When the customer visits the bank and requests for issuance of a waiting table, the waiting table processing unit 351 requests the customer to input customer information along with a list of work types. When the customer inputs customer information such as, for example, an account number of an opened bankbook, a card number of a customer name, a social security number, and fingerprint information, the waiting table processing unit 351 uses the received customer information. The customer's rating information is retrieved from the customer information database 332. If the inquired customer is a customer of excellent grade, a separate excellent grade waiting number is assigned and treated according to the excellent grade. For example, by calling the corresponding excellent grade standby number with the order number indicator corresponding to the employee terminal 200, which is the first of the plurality of employee terminals 200, the business process completion signal is transmitted, the customer of the corresponding superior grade of the general grade It is called prior to customer and can receive service.

According to another aspect of the present invention, the waiting table issuer 300 includes a network communication unit 360 in communication with the host computer 500. The waiting table processing unit 351 inquires the grade of the corresponding customer through communication with the host computer 500 using the customer information input from the customer through the network communication unit 360, and assigns a waiting number according to the grade of the inquired customer. do. When a customer opens a bank account or credit card, the customer information including the opened bank account number, credit card number and social security number is stored in the bank's host computer 500. In addition, biometric information such as fingerprint information may be stored and used as customer information. The host computer 500 controls the customer's work content processed from the employee terminal 200 and the overall computer system of the bank, and includes a customer database 510 for storing customer information.

The customer database 510 may include customer identification information including one or more of a bank account number, a credit card number, and a social security number for each customer, and customer detailed information including rating information, a staff member, a transaction history, and credit information for each customer. Store customer information, including Accordingly, when any one of the customer identification information is input, the waiting table processing unit 351 may inquire the rating information of the customer through the network communication unit 360 to the customer database 510 of the host computer 500. In addition, detailed information per customer can be inquired. Furthermore, the controller 350 of the waiting table issuer 300 may query the customer database 510 of the host computer 500 to update the information of the customer information database 332 at predetermined intervals.

The employee terminal 200 installed at each window may be connected to the host computer 500 to store, for example, customer information for which a waiting table is issued and service contents processed for the customer. In the case of a bank, the customer's transaction history can be managed withdrawal, transfer or loan. Customers can be identified by customer class, so they can be effectively interfaced with a separate management system inside. The administrator may view or output the customer management information stored in the management computer (not shown) connected to the host computer 500. In addition, by reading the service content stored in the host computer 500, it is possible to adjust the rating for each customer. For example, customers with frequent transactions, such as corporate accounting staff, or those with multiple deposits or banking products, adjust the rating to excellent customer.

According to another aspect of the present invention, the waiting table processing system according to the present invention may separately install a window dedicated to only excellent grade customers, if the customer is a customer of the superior grade, it is possible to issue a waiting table of the dedicated customer dedicated windows. When a customer visits a bank and requests for issuance of a waiting table, for example, by pressing a predetermined key button of a keypad provided in the waiting table issuer 300, the waiting table issuer 300 requests input of customer information. Enter the customer information if the customer information is registered on the ticket machine.

When a customer inputs customer information through the input unit 320, the waiting table processing unit 351 inquires the customer's rating information in the customer information database 332 or the host computer 500 for the rating information corresponding to the input customer information. do. If the customer's rating information is, for example, a frequent customer such as an accounting officer of an enterprise, or an excellent customer who has a large number of deposits or banking products, assign the waiting number of the employee in charge of the dedicated customer service counter. By providing a service, the convenience of a customer can be provided.

The input unit 320 of the waiting table issuer 300 according to an embodiment of the present invention may further include a contact reader 321 or a contactless reader 322 and a fingerprint reader 323 for inputting customer information. Can be. The contact reader 321 loads customer information stored in the card by inserting or passing a general magnetic card or a contact card. The contact reader 321 includes a card slot through which a magnetic strip of the passbook passes and loads customer information stored in the card by inserting or passing a credit card such as an passbook reader or an IC card to load the customer information stored in the passbook. The card slot loads the customer information stored in the thin film of the card and the IC chip and outputs it to the waiting table processor 351.

The contactless reader 322 wirelessly loads customer information stored in a personal terminal including a contactless card or a mobile communication terminal or a PDA (PDA: PERSONAL DIGITAL ASSISTANTS) that stores a customer contact information within a predetermined distance, and then waits for a processor 351. To send. The fingerprint reader 323 extracts, encodes and stores the feature points of the fingerprint from the fingerprint image of the customer scanned by the scanner, and recognizes the customer identification information of the corresponding customer by comparing the stored fingerprint information with the stored information. And outputs to the waiting table processing unit 351.

The contactless reader 322 which may be provided in the waiting table issuer 300 of the waiting table processing system according to the present invention may be provided with an infrared transmitting / receiving module or a radio frequency transmitting / receiving module or a Bluetooth transmitting / receiving module. Therefore, when the contactless card or terminal approaches within a predetermined distance, the contactless reader 322 loads customer information of the corresponding card or terminal stored in the IC chip or the like, for example, stored in the IC chip through the wireless communication module. Output

According to a further aspect of the present invention, the waiting table processing system according to the present invention outputs an additional service including advertisements, goods / service guide, menu guide, news, or the waiting number from the waiting table issuer 300 or employee terminal 200; It further includes an additional service display unit 400 for displaying this when called. In addition, the memory 330 of the waiting table issuer 300 according to the present invention further includes an additional service database 333 for storing additional service contents, and the control unit 350 provides the waiting table issuer 300 or an employee to a waiting customer. If there is no call waiting number from the terminal 200, the mobile terminal further includes an additional service provider 352 for reading the additional service content stored in the additional service database 333 and outputting the additional service content to the additional service display unit 400.

When the waiting table processing unit 351 receives a work processing completion signal of the corresponding waiting number from the employee terminal 200, the waiting number processor 100 reads out the next waiting number assigned to the corresponding employee terminal 200 from the memory 330 and displays the sequence number display 100. Will output In addition, the waiting table processing unit 351 outputs the waiting number together with the number of the corresponding window to the additional service provider 352, and the additional service provider 352 is provided to the customer when the window number and the waiting number is received. Stop the service and print out the window number and wait number. Therefore, customers can fully utilize the free waiting time, it is possible to promote the operator.

3 is a schematic schematic diagram of a waiting table processing system according to another embodiment of the present invention. As shown, the turn indicator 100 of the waiting table processing system according to the present invention is connected to the employee terminal 200, for example, parallel communication or USB, IEEE 1394, RS-232, RS-485, RS-422 It is connected through a serial communication method and outputs the standby number of the order output from the employee terminal 200. Since parallel communication or serial communication methods such as USB, IEEE 1394, RS-232, RS-485, and RS-422 are well known, detailed descriptions thereof will be omitted.

When the customer's waiting table issuing request is input, the waiting table issuing machine 300 provides a task type list and requests a task selection or input of customer information. The customer may select a work type from the provided list or input customer information such as a bank account number, a credit card number, a social security number, and fingerprint information through the input unit 320.

When the customer selects a job type or inputs customer information through the input unit 320, the waiting table processing unit 351 increases the total waiting number by one. When the task selection information is input, the waiting table issuer 300 assigns the waiting number of the employee in charge of the task and stores the waiting number in the memory 330. In addition, when the customer information is input, the waiting table processing unit 351 inquires the entered customer information in the customer information database 332 or the customer database 510 of the host computer 500, and if the customer is an excellent customer, By assigning an excellent class waiting number, it is possible to call the corresponding number in preference to a general customer and process the service number, or by assigning and processing a waiting number of a dedicated customer exclusive window.

The customer may increase the number at the display number 100 of the window during the waiting, and when the displayed waiting number reaches its number, the customer may visit the window and receive the service. When the work process of the customer is completed, the employee terminal 200 transmits a processing completion signal to the waiting table processing unit 351 of the waiting table issuer 300 to call the next waiting number. The waiting table processing unit 351 receives the signal and transmits the waiting number assigned to the corresponding employee to the corresponding employee terminal 200. The employee terminal 200 receives the next waiting number received from the waiting table issuer 300 and outputs the order number to the display 100.

4 is a schematic schematic diagram of a waiting table processing system according to another embodiment of the present invention. As shown, the waiting table processing system according to the present invention may be provided with a separate turn pager 600 for each window. The turn pager 600 is connected to the standby table issuer 300 through parallel communication or serial communication scheme such as USB, IEEE 1394, RS-232, RS-485, and RS-422, for example. At the end of the work of the customer, the employee transmits a processing completion signal to the waiting table processing unit 351 of the waiting table issuer 300 through the turn pager 600. Since parallel communication or serial communication methods such as USB, IEEE 1394, RS-232, RS-485, and RS-422 are well known, detailed descriptions thereof will be omitted.

When the customer's waiting table issuing request is input, the waiting table issuing machine 300 provides a task type list and requests a task selection or input of customer information. The customer may select a work type from the provided list or input customer information such as a bank account number, a credit card number, a social security number, and fingerprint information through the input unit 320.

When the customer selects a job type or inputs customer information through the input unit 320, the waiting table processing unit 351 increases the total waiting number by one. When the task selection information is input, the waiting table issuer 300 assigns the waiting number of the employee in charge of the task and stores the waiting number in the memory 330. In addition, when the customer information is input, the waiting table processing unit 351 inquires the entered customer information in the customer information database 332 or the customer database 510 of the host computer 500, and if the customer is an excellent customer, By assigning an excellent class waiting number, it is possible to call the corresponding number in preference to a general customer and process the service number, or by assigning and processing a waiting number of a dedicated customer exclusive window.

When the customer's waiting table issuance request is input, the waiting table issuing machine 300 provides the customer list through the display unit 310 with the list of employees at the current bank window. The customer can select the type of work or the specific employee from the list provided. In addition, by entering the customer information, it is possible to be assigned the waiting number of the staff assigned to them. When a customer selects a work type or a specific employee through the input unit 320 or inputs customer information, the waiting table processing unit 351 increases the waiting number of the corresponding employee by one, and assigns the waiting number of the corresponding employee to the employee information database. Store at 332.

The customer may increase the number at the display number 100 of the window during the waiting, and when the displayed waiting number reaches its number, the customer may visit the window and receive the service. When the work process of the customer is completed, the employee transmits a processing completion signal to the waiting table processing unit 351 of the waiting table issuer 300 through the sequence number pager 600 assigned to the employee. The waiting table processing unit 351 receives the corresponding signal and outputs the waiting number in the order assigned to the employee to the order indicator 100. At this time, the waiting table processing unit 351 deletes the waiting number of the customer whose processing is completed in the employee information database 332.

As described above, the waiting table processing system according to the present invention can provide convenience to the head frequently visiting the workplace by assigning and processing the waiting number according to the grade of the customer, and variously manages the waiting state. It is possible to accurately grasp the waiting state, which has the effect of accurately predicting the workload.

Furthermore, if the customer who inputs the customer information is a customer of superior grade, the waiting table of superior grade is given, and priority is given to the customer of the general grade to process the desired service, thereby providing convenience for the customer.

In addition, by providing a variety of additional services, the customer can fully utilize the free waiting time, there is an advantage that can be promoted by the operator.

The present invention has been described above with reference to preferred embodiments, but is not limited thereto, and is interpreted by the appended claims, which are intended to cover many modifications that will be apparent to those skilled in the art without departing from the scope of the present invention. Should be done.

1 is a schematic schematic diagram of a waiting table processing system according to an embodiment of the present invention.

2 is a schematic block diagram of a waiting table processing system according to an embodiment of the present invention.

3 is a schematic schematic diagram of a waiting table processing system according to another embodiment of the present invention.

4 is a schematic schematic diagram of a waiting table processing system according to another embodiment of the present invention.

<Explanation of symbols for the main parts of the drawings>

100. Turn indicator 200. Employee terminal

300. Waiting machine issued 310. Display unit

320. Input section 321. Contact reader

322. Contactless Reader 323. Fingerprint Reader

330. Memory 331. Standby Customer Database

332. Customer Information Database 333. Supplementary Service Database

340. Wait table output unit 350. Control unit

351. Waiting table processing unit 352. Additional service provider

360. Network communication unit 400. Additional service display unit

500. Host Computer 510. Customer Database

600. Turn Pager

Claims (7)

A turn indicator for displaying a wait number; An employee terminal for inputting a customer call signal of a next order in processing a customer's work; An input unit for receiving customer information, a standby table output unit for outputting a waiting number, and a customer's grade inquired from the customer information input through the input unit is a customer having a superior grade, and advantageously gives the waiting number from the employee terminal. A waiting table issuer including a waiting table processing unit for controlling to display a next waiting number on the order indicator when a call signal is received; Atmospheric table processing system comprising a. The method of claim 1, wherein the input unit: And at least one of a contact reader or a contactless reader. 3. The apparatus of claim 2, wherein the waiting table issuer; Further comprising a network communication unit, The waiting table processing unit: Inquiring customer information input from the input unit into a customer database of a host computer through the network communication unit to receive customer grade information and to process the waiting number accordingly; Atmosphere treatment system characterized in that. The process according to claim 2 or 3, wherein the waiting table processing unit: Outputting a waiting sequence number of an exclusive customer dedicated window to the corresponding customer through the waiting table output unit when the customer is an excellent customer in the customer information input through the input unit; Atmosphere treatment system characterized in that. The process according to claim 2 or 3, wherein the waiting table processing unit: If the customer is a good customer in the customer information input through the input unit for outputting the wait order number dedicated to the superior customer through the wait table output unit; Atmosphere treatment system characterized in that. 3. The method according to any one of the preceding claims, wherein the waiting table issuer is: And a supplementary service display unit for displaying the supplementary information. The method of claim 6, wherein the employee terminal is: Receiving a next customer's waiting number from the waiting table issuer and outputting the next customer's waiting number to the order indicator; Atmosphere treatment system characterized in that.