KR20050086026A - System for processing waiting coupon - Google Patents

Abstract

The present invention relates to a waiting table processing system, and more particularly, to a waiting table processing system for issuing and processing the waiting number table of the employee in charge of the task in accordance with the selection of the work type.

The waiting table processing system according to the present invention includes an order number display for displaying a waiting number, an employee terminal for inputting a customer call signal of the next order during processing of a customer, a display unit for outputting a task selection menu, and an input unit for receiving task selection information. And assigns and processes the waiting number of the employee in charge of the corresponding work according to the task selection information inputted through the input unit and the waiting table output unit for outputting the waiting number, and receives the next waiting number when receiving a call signal from the employee terminal. And a waiting table issuer including a waiting table processing unit configured to display the order number display unit.

Therefore, the waiting table processing system according to the present invention provides a list of tasks that can be serviced by the customer to the customer and assigns different waiting numbers for each task according to the task type selected by the customer, thereby providing the waiting customers for each task with a single waiting machine. It has an effect that can be processed.

Description

System for processing waiting coupon}

The present invention relates to a waiting table processing system, and more particularly, to a waiting table processing system for issuing and processing the waiting number table of the employee in charge of the task in accordance with the selection of the work type.

In general, a lot of customers, such as banks, government offices, theaters, hospitals, etc., use a waiting ticket machine to give a waiting number printed with a waiting number. Customers will visit the counters in the order of the numbers on the waiting table to receive the service. This allows customers to compare the numbers listed on the waiting table with the numbers currently being processed to predict when they will be able to receive their services, as well as to relax during the waiting time without losing their first visit.

In general, the banks are divided into general counters, such as deposit / payment of deposits, and counters, such as credit cards or loans. The customer who wants to receive general business service withdraws the waiting ticket with the waiting number from the waiting ticket machine and waits in the waiting seat. On the other hand, the counseling counter has a separate waiting table issuer.

However, the waiting table issuer of this method merely serves to issue a waiting number to the customer, and there is a hassle to install a separate turn number for each task.

In addition, the counter staff has a disadvantage in that the customer does not know at all the work information to be serviced until the customer reaches the counter in order.

The present invention was devised to solve such a problem, and an object thereof is to provide a waiting table processing system capable of processing a waiting customer for each task according to a customer selected task type through a single equipment.

Furthermore, the present invention provides a waiting table processing system that enables a customer to select a specific employee and handle waiting customers.

Furthermore, when a customer does not select a specific employee, it provides a waiting table processing system that issues and processes the waiting number of the employee with the lowest waiting number among the employees in charge of the corresponding job.

In addition, the present invention provides a waiting table processing system for assigning and processing a waiting number table of an employee in charge of a corresponding customer without selecting a job type only by inputting information of a customer.

In addition, the present invention provides a waiting table processing system that can provide additional services to waiting customers.

The waiting table processing system according to an aspect of the present invention for achieving the above object receives the task selection information input from the customer to issue and process the waiting table of the teller in charge of the corresponding work. The customer can increase the number at the window and wait for the service number to arrive at the window. When the service is completed, the employee presses a specific button on the employee's terminal to increase the number displayed through the sequence number indicator, calling the sequence number assigned to him.

According to another aspect of the present invention, the waiting machine according to the present invention provides a list of employees who provide financial services to a customer at the current window, and the customer may select a specific employee from the employee list to receive the financial service.

According to another aspect of the present invention, the waiting table processing system according to the present invention, when the customer selects only the type of work without selecting a specific employee, the waiting table of the employee with the lowest waiting number among the employees in charge of the corresponding work Issue and process.

According to another aspect of the present invention, the waiting table processing system according to the present invention allows the customer to assign and process the waiting number of the employee in charge of the customer only by inputting the customer information through the waiting table machine. For example, assign a representative to a bank customer, such as a corporate accounting manager who frequently uses the counter for financial services or spends a long time. Issue and process staff waiting tables.

According to a further aspect of the present invention, the waiting table processing system according to the present invention provides additional information such as advertisements, product / service guides, menu guides, news, etc. to a waiting customer through an additional service display unit such as a large monitor. It is possible. As a result, customers have access to useful information during free waiting times, and service companies have the opportunity to have advertising or training opportunities.

According to another aspect of the present invention, the turn indicator of the wait table processing system according to the present invention may receive and output the next wait number from the employee terminal of the corresponding window. When the employee terminal transmits to the waiting ticket machine that the customer's work is completed, the waiting ticket machine reads out the next waiting number assigned to the employee of the counter from the waiting customer database and sends it to the employee terminal. The employee terminal outputs the sequence number of the received sequence to the sequence number indicator.

Hereinafter, the present invention will be described in detail with reference to the accompanying drawings so that those skilled in the art can easily understand and reproduce the present invention.

1 is a schematic schematic diagram of a waiting table processing system according to an embodiment of the present invention. As shown, when the waiting table processing system according to the present invention, the customer visits the bank and requests for issuance of the waiting table through the waiting machine 300, the waiting machine 300 is a deposit / withdrawal, card work, general consultation, A list of tasks provided by a bank, such as a loan counseling, is provided through a display such as a liquid crystal display. The customer selects the type of work he wishes to receive from the list. The waiting table issuer 300 receives the task selection information from the customer, inquires the employee in charge of the corresponding task, assigns the waiting number of the corresponding staff, and outputs the waiting table. In addition, the waiting table issuer 300 increases the waiting number of the task and the waiting number of the employee by one.

The customer is increased in the order number indicator 100 of the window during the waiting, and when the displayed waiting number reaches its number, the customer can visit the window and receive the desired financial service. When the service is completed, the employee transmits a call of the next waiting number through the employee terminal 200 to the waiting ticket machine 300. The waiting table issuer 300 receives the call request of the next waiting number and outputs the next waiting number assigned to the employee to the order number indicator 100 of the window. Therefore, by providing a list of tasks that can be serviced by the customer and assigning different waiting numbers for each task according to the task type selected by the customer, the waiting client for each task can be processed by a single waiting table issuer.

The waiting table processing system according to the present invention includes a turn indicator 100, an employee terminal 200, and a waiting table issuer 300. The sequence number display 100 includes, for example, a display device such as Seven Segment, LED, and LCD, and receives and outputs a waiting number output from the waiting table issuer 300. The employee terminal 200 may be a terminal terminal such as a computer connected to the bank host computer 500 by a network, and is installed at a window where an employee works. The employee terminal 200 processes the customer's financial affairs to which the waiting number printed by the order number indicator 100 installed at the corresponding window is printed, and when the processing is completed, the next order number is passed to the waiting table issuing machine 300. Send customer call signal.

When the customer visits the bank and waits for a request for issuing a waiting ticket, for example, pressing a predetermined key button of a keypad provided in the waiting card issuer 300 or recognizing an ID card provided by the bank, the waiting card issuing machine 300 ) Issues a waiting table printed with a waiting number of an employee in charge of a task selected by a customer or an employee selected by the customer, and sequentially stores the waiting number for each employee in a memory (not shown). The waiting table issuing machine 300 receives a business process completion signal according to the corresponding waiting number received from the employee terminal 200, reads the next waiting number of the corresponding employee from a memory (not shown), and the order number provided at the corresponding employee counter. The standby number in order is output to the display 100.

2 is a schematic block diagram of a waiting table processing system according to an embodiment of the present invention. As illustrated, the waiting table processing system includes a turn indicator 100, an employee terminal 200, a display unit 310, an input unit 320, a memory 330, a waiting table output unit 340, and a controller 350. It is configured to include a waiting table issuer (300).

For example, the sequence number display 100 includes a display device such as Seven Segment, LED, and LCD, and is installed at each window of the bank to receive and output the waiting number output from the waiting table issuer 300. The employee terminal 200 is installed at the window where the employee works and processes the customer's financial business according to the waiting number output by the sequence number display 100 installed at the window. When the customer's business process is completed, the employee terminal ( The next order customer call signal is transmitted to the waiting table issuer 300 by an operation command such as pressing a predetermined button of 200.

The display unit 310 of the waiting table issuer 300 is an image output device such as a general LCD, and outputs a list of tasks that a customer can receive. The input unit 320 includes, for example, a small keypad including a plurality of numeric keys and function keys including a confirm and delete key. The input unit 320 receives task selection information from a customer and outputs the task selection information to the controller 350.

The display unit 310 and the input unit 320 of the waiting table issuer 300 may be physically configured as one LCD touch panel. LCD touch panel is a method of densely installing pressure sensor lines on the surface in the form of a lattice, charging the charge on the LCD monitor surface, and installing sensors around it, and detecting the loss of electric charge at the time of contact to identify where contact was made. How to install an infrared light emitting diode (LED) around the screen to create an infrared grating, and to detect the contact location by detecting the infrared blockage when contacting, there is a method to detect the contact point all to the control unit 350 By passing it performs the input function.

The memory 330 is configured of, for example, a nonvolatile memory such as a flash memory, and when a large amount of data is required to be stored, a large capacity storage device such as a hard disk drive of a computer may be used. The memory 330 includes a standby customer database 331 that stores the current total number of waiting customers, the number of waiting customers per task, and the waiting number assigned to each employee. The waiting table output unit 340 prints the waiting number for each task on the waiting table according to a control signal output from the controller 350 and outputs the waiting table.

The control unit 350 controls the overall waiting table issuer 300 and includes a waiting table processing unit 351. The waiting table processing unit 351 receives the job selection information output from the input unit 320, assigns a waiting number to the employee in charge of the selected task, and issues the waiting table printed with the corresponding waiting number to the waiting table output unit 340. Output a control signal. In addition, by receiving the work processing completion signal of the corresponding waiting number from the employee terminal 200, and reads the next waiting number assigned to the corresponding employee terminal 200 in the waiting customer database 331 and outputs to the corresponding order display (100) do. The waiting table processing unit 351 releases the registration of the waiting state when receiving the business process completion signal of the customer from the terminal of the employee, and reduces the number of waiting customers for each task by one.

According to a further aspect of the present invention, the memory 330 of the waiting table issuer 300 according to the present invention may further include an employee information database 332 for storing a list of employees per task and a waiting number for each employee. When a request for issuing a ticket is input from the customer, the waiting card issuing machine 300 reads a list of employees of the current bank window together with the work type list from the employee information database 332 and provides it to the customer through the display unit 310. Thus, the customer can select the type of work or the specific employee from the list provided. When the customer selects a specific employee, the waiting table processing unit 351 increases the waiting number of the corresponding employee by one, and assigns the waiting number of the corresponding employee to store in the employee information database 332.

The customer may increase the number at the display number 100 of the window during the waiting, and when the displayed waiting number reaches its number, the customer may visit the window and receive the service. When the work processing of the customer is completed, the employee of the counter inputs a predetermined operation command through his terminal, that is, the employee terminal, and transmits a work processing completion signal to the waiting table processing unit 351 of the waiting table issuer 300. The waiting table processing unit 351 receives the signal and reads the next waiting number assigned to the corresponding employee from the employee information database 332 and outputs the next waiting number to the turn indicator 100. At this time, the waiting table processing unit 351 deletes the waiting number of the customer whose processing is completed in the employee information database 332.

According to another aspect of the present invention, the waiting table processing unit 351 if the employee selection information is not received from the customer to retrieve the employee information from the employee information database 332 with the smallest number of customers waiting for the customer's waiting number To give.

According to another aspect of the invention, the memory 330 of the waiting table issuer 300 according to the invention may further comprise a customer information database 333 for storing customer information. When a customer opens a bank account or credit card, the customer information including the opened bank account number, credit card number and social security number is stored in the bank's host computer 500. In addition, biometric information such as fingerprint information may be stored and used as customer information. The host computer 500 controls the customer's work content processed from the employee terminal 200 and the overall computer system of the bank, and includes a customer database 510 for storing customer information.

According to another aspect of the present invention, the waiting table issuer 300 includes a network communication unit 360 in communication with the host computer 500. The waiting table processing unit 351 uses the customer information input from the customer through the network communication unit 360 to inquire the employee in charge of the corresponding customer through communication with the host computer 500 and assigns a waiting number. When a customer opens a bank account or credit card, the customer information including the opened bank account number, credit card number, social security number, and fingerprint information is stored in the bank's host computer 500. The host computer 500 controls the customer's work content processed from the employee terminal 200 and the overall computer system of the bank, and includes a customer database 510 for storing customer information.

The customer database 510 may include customer identification information including one or more of a bank account number, a credit card number, and a social security number for each customer, and customer detailed information including rating information, a staff member, a transaction history, and credit information for each customer. Store customer information, including Accordingly, when any one of the customer identification information is input, the waiting table processing unit 351 may inquire the rating information of the customer through the network communication unit 360 to the customer database 510 of the host computer 500. In addition, detailed information per customer can be inquired. Further, the control unit 350 of the waiting table issuing device 300 may update the information in the customer information database 332 by querying the customer database 510 of the host computer 500 at predetermined intervals.

When the customer visits the bank and requests issuance of a waiting table, the waiting table processing unit 351 of the waiting table issuing machine 300 requests the customer to input customer information together with a list of work types and a list of employees at the bank window. When the customer inputs customer information such as, for example, an opened bank account number, credit card number, social security number, or fingerprint information through the input unit 320, the waiting table processing unit 351 uses the inputted customer information to create a customer information database. In step 333, the employee information inquiring the customer from the host computer is retrieved, and the waiting number of the corresponding employee is increased by one, and the waiting number of the corresponding employee is assigned and stored in the employee information database 332.

The customer may increase the number at the display number 100 of the window during the waiting, and when the displayed waiting number reaches its number, the customer may visit the window and receive the service. When the work process of the customer is completed, the employee terminal 210 transmits a processing completion signal to the waiting table processing unit 351. The waiting table processing unit 351 receives the signal and reads the next waiting number assigned to the corresponding employee from the employee information database 332 and outputs the next waiting number to the turn indicator 100. At this time, the waiting table processing unit 351 deletes the waiting number of the customer whose processing is completed in the employee information database 332.

According to a characteristic aspect of the present invention, the customer information database 333 according to the present invention may store, for example, customer information for which a waiting table has been issued and service contents processed for the customer. In the case of a bank, the customer's transaction history can be managed withdrawal, transfer or loan. Customers can be identified by the issued air number so that they can be effectively interfaced with a management system that resides separately therein. The manager may view or output the customer management information stored in the management computer connected to the waiting table issuer 300.

The input unit 320 of the waiting table issuing apparatus 300 according to an embodiment of the present invention further includes a contact reader 321 or a contactless reader 322 for inputting customer information, and a fingerprint reader 323. can do. The contact reader 321 loads customer information stored in the card by inserting or passing a general magnetic card or a contact card. The contact reader 321 includes a card slot through which a magnetic strip of the passbook passes and loads customer information stored in the card by inserting or passing a credit card such as an passbook reader or an IC card to load the customer information stored in the passbook. The card slot loads the customer information stored in the thin film of the card and the IC chip and outputs it to the waiting table processor 351.

The contactless reader 322 wirelessly loads customer information stored in a personal terminal including a contactless card or a mobile communication terminal or a PDA (PDA: PERSONAL DIGITAL ASSISTANTS) that stores a customer contact information within a predetermined distance, and then waits for a processor 351. To send. The fingerprint reader 323 extracts, encodes and stores the feature points of the fingerprint from the fingerprint image of the customer scanned by the scanner, and recognizes the customer identification information of the corresponding customer by comparing the stored fingerprint information with the stored information. And outputs to the waiting table processing unit 351.

The contactless reader 322 that may be provided in the waiting table issuing apparatus 300 of the waiting table processing system according to the present invention may be provided with an infrared transmitting and receiving module or a radio frequency transmitting and receiving module or a Bluetooth transmitting and receiving module. Therefore, when the contactless card or terminal approaches within a predetermined distance, the contactless reader 322 loads customer information of the corresponding card or terminal stored in the IC chip or the like, for example, stored in the IC chip through the wireless communication module. Output

According to a further aspect of the present invention, the waiting table processing system according to the present invention outputs an additional service including advertisements, goods / service guide, menu guide, news, or the waiting number from the waiting table issuer 300 or employee terminal 200; It further includes an additional service display unit 400 for displaying this when called. In addition, the memory 330 of the waiting table issuer 300 according to the present invention further includes an additional service database 334 for storing additional service contents, and the control unit 350 provides the waiting table issuer 300 or an employee to a waiting customer. If there is no call waiting number from the terminal 200, the mobile terminal further includes an additional service provider 353 for reading the additional service content stored in the additional service database 334 and outputting the additional service content to the additional service display unit 400.

When the waiting table processing unit 351 receives a work processing completion signal of the corresponding waiting number from the employee terminal 200, the waiting table processor 351 reads the next waiting number assigned to the corresponding employee terminal 200 from the waiting customer database 331 and displays the sequence number indicator ( Output to 100). In addition, the waiting table processing unit 351 outputs the waiting number together with the number of the corresponding window to the additional service provider, and the additional service provider 353 stops the additional service being provided to the customer when the window number and the waiting number are received. The window and waiting number are displayed. Therefore, customers can fully utilize the free waiting time, it is possible to promote the operator.

3 is a schematic schematic diagram of a waiting table processing system according to another embodiment of the present invention. As shown, the turn indicator 100 of the waiting table processing system according to the present invention is connected to the employee terminal 200, for example, parallel communication or USB, IEEE 1394, RS-232, RS-485, RS-422 It is connected through a serial communication method and outputs the standby number of the order output from the employee terminal 200. Since parallel communication or serial communication methods such as USB, IEEE 1394, RS-232, RS-485, and RS-422 are well known, detailed descriptions thereof will be omitted.

When the customer's waiting table issuing request is input, the waiting table issuing machine 300 provides the customer list of the employee at the bank window at which he / she is currently working together with the work type list through the display unit 310. The customer can select the type of work or the specific employee from the list provided. In addition, by entering the customer information, it is possible to be assigned the waiting number of the staff assigned to them. When a customer selects a work type or a specific employee through the input unit 320 or inputs customer information, the waiting table processing unit 351 increases the waiting number of the corresponding employee by one, and assigns the waiting number of the corresponding employee to the employee information database. Store at 332.

The customer may increase the number at the display number 100 of the window during the waiting, and when the displayed waiting number reaches its number, the customer may visit the window and receive the service. When the customer's business processing is completed, the employee of the window transmits a processing completion signal to the waiting table processing unit 351 of the waiting table machine 300 through the employee terminal. The waiting table processing unit 351 receives the signal and transmits the waiting number assigned to the corresponding employee to the corresponding employee terminal 200.

The employee terminal 200 receives the next waiting number transmitted from the waiting table issuer 300 and outputs the order number to the display 100. At this time, the waiting table processing unit 351 deletes the waiting number of the customer whose processing is completed in the employee information database 332.

4 is a schematic schematic diagram of a waiting table processing system according to another embodiment of the present invention. As shown, the waiting table processing system according to the present invention may be provided with a separate turn pager 600 for each window. The turn pager 600 is connected to the standby table issuer 300 through parallel communication or serial communication scheme such as USB, IEEE 1394, RS-232, RS-485, and RS-422, for example. At the end of the work of the customer, the employee transmits a processing completion signal to the waiting table processing unit 351 of the waiting table issuer 300 through the turn pager 600. Since parallel communication or serial communication methods such as USB, IEEE 1394, RS-232, RS-485, and RS-422 are well known, detailed descriptions thereof will be omitted.

When the customer's waiting table issuance request is input, the waiting table issuing machine 300 provides the customer list through the display unit 310 with the list of employees at the current bank window. The customer can select the type of work or the specific employee from the list provided. In addition, by entering the customer information, it is possible to be assigned the waiting number of the staff assigned to them. When a customer selects a work type or a specific employee through the input unit 320 or inputs customer information, the waiting table processing unit 351 increases the waiting number of the corresponding employee by one, and assigns the waiting number of the corresponding employee to the employee information database. Store at 332.

The customer may increase the number at the display number 100 of the window during the waiting, and when the displayed waiting number reaches its number, the customer may visit the window and receive the service. When the work process of the customer is completed, the employee transmits a processing completion signal to the waiting table processing unit 351 of the waiting table issuer 300 through the sequence number pager 600 assigned to the employee. The waiting table processing unit 351 receives the corresponding signal and outputs the waiting number in the order assigned to the employee to the order indicator 100. At this time, the waiting table processing unit 351 deletes the waiting number of the customer whose processing is completed in the employee information database 332.

As described above, the waiting table processing system according to the present invention provides a list of tasks that can be serviced by the customer and assigns different waiting numbers for each task according to the task type selected by the customer, thereby waiting for each task with a single waiting machine. Has the effect of processing.

In addition, by providing a list of employees by task, the customer directly selects a specific employee and issues a waiting table for the selected employee, or when the customer does not select a specific employee, By issuing a waiting table, it has the effect of providing convenience to waiting customers.

In addition, by receiving the customer information and giving the waiting table of the employee in charge of the customer without selecting the type of work, the teller has the advantage that the customer can grasp the work information to be serviced in advance.

In addition, by providing a variety of additional services, the customer can fully utilize the free waiting time, there is an advantage that can be promoted by the operator.

Additionally, since the processing apparatus according to the present invention manages the waiting state in various ways, it is possible for the administrator to accurately grasp the waiting state, thereby accurately predicting the workload.

The present invention has been described above with reference to preferred embodiments, but is not limited thereto, and is interpreted by the appended claims, which are intended to cover many modifications that will be apparent to those skilled in the art without departing from the scope of the present invention. Should be done.

1 is a schematic schematic diagram of a waiting table processing system according to an embodiment of the present invention.

2 is a schematic block diagram of a waiting table processing system according to an embodiment of the present invention.

3 is a schematic schematic diagram of a waiting table processing system according to another embodiment of the present invention.

4 is a schematic schematic diagram of a waiting table processing system according to another embodiment of the present invention.

<Explanation of symbols for the main parts of the drawings>

100. Turn indicator 200. Employee terminal

300. Waiting machine issued 310. Display unit

320. Input section 321. Contact reader

322. Contactless Reader 323. Fingerprint Reader

330. Memory 331. Standby Customer Database

332. Employee Information Database 333. Customer Information Database

334. Additional service database 340. Waiting table output

350. Control unit 351. Waiting table processing unit

352. Additional service provider 400. Additional service indicator

500. Host Computer 510. Customer Database

600. Turn Pager

Claims (8)

A turn indicator for displaying a wait number; An employee terminal for inputting a customer call signal of a next order in processing a customer's work; An input unit for receiving work selection information, a waiting table output unit for outputting a waiting number, and a waiting number according to the task selection information input through the input unit are allocated and processed, and upon receiving a call signal from the employee terminal, A wait table issuer including a wait table processor for controlling to display a wait number on the turn indicator; Atmospheric table processing system comprising a. The method of claim 1, wherein the waiting table processing unit: Receiving the employee selection information from the input unit, assigning the employee's waiting number to the employee, and outputting a control signal to the waiting table output unit to issue the waiting table; Atmosphere treatment system characterized in that. The process according to claim 1 or 2, wherein the waiting table processing unit: If the employee selection information is not received from the input unit, reading the employee information having the lowest number of assigned waiting numbers from the employee information database and assigning the waiting number to the corresponding employee; Atmosphere treatment system characterized in that. The process of claim 2 or 3, wherein the waiting table processing unit: Allocating the waiting number of the employee in charge of the customer according to the customer information input through the input unit; Atmosphere treatment system characterized in that. The apparatus of claim 4 wherein the input comprises: And at least one of a bankbook reader and a card reader. 5. The method of any of claims 1, 2, 3 and 4, wherein the waiting table issuer is: And a display unit for displaying additional information. The method according to any one of claims 1, 2, 3 and 4, wherein the employee terminal is: Receiving a next customer's waiting number from the waiting table issuer and outputting the next customer's waiting number to the order indicator; Atmosphere treatment system characterized in that. 8. The waiting table processing system according to claim 7, wherein the employee terminal and the sequence indicator are connected to one of parallel, USB, IEEE 1394, RS-232, RS-485, and RS-422.