KR20050041534A - Car call service method for automatically connecting car with customer - Google Patents

Abstract

The present invention relates to a vehicle call service method for automatically connecting a vehicle to a customer, wherein the call service control server provides a vehicle call service to a customer, the method comprising: (a) a vehicle call service from a mobile communication terminal of the customer; Requesting, storing and storing the location of the customer; (b) searching whether there are vehicles that are members of the call service control server in the cell where the customer is located, and inquiring the mobile communication terminals of the vehicles about the driving state of the vehicles; (c) checking, by the mobile communication terminals of the vehicles, the driving state of the vehicles from the charge calculators electrically connected thereto, and transmitting the result to the call service control server; (d) detecting vehicles waiting to run among data received from the mobile communication terminals of the vehicles and selecting a vehicle located closest to the customer among them; (e) transmitting the location and telephone number of the customer to a mobile communication terminal of the selected vehicle; And (f) transmitting the selected vehicle-related information to the customer's mobile communication terminal, thereby reducing labor costs and connecting the vehicle to the customer in the shortest time.

Description

Car call service method for automatically connecting car with customer}

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a vehicle call service method, and more particularly, to a vehicle call service method that automatically finds a standby vehicle and connects it to a customer without confirmation of a vehicle driver providing transportation when a customer calls a vehicle.

Currently, call taxi connection systems that are used in various countries around the world, including the Republic of Korea, are using a TRS (Trunked Radio System). In the frequency common wireless communication system, when a customer requests a car call service to a call center by using a radio, a mobile phone, or a landline, an employee who works at the call center is wireless to a taxi driver who is a member of the frequency public wireless communication system. Call the customer to select the waiting vehicle, and then instruct the vehicle driver closest to the customer who requested the car call service to move to where the customer is located. It is operated in a way.

As a more advanced method, there is a method of inducing a customer and a taxi driver to talk directly to a vehicle driver by informing a vehicle operator of information such as a telephone number and a location of the customer through a wireless network.

As described above, according to the conventional car call service method, since a worker is always waiting in a call center and a car driver needs to be relayed with a customer every time a car call service request is requested, Labor costs for Koreans are high, and these labor costs must be borne by taxi drivers who are members or members.

In addition, the taxi driver not only has the inconvenience of operating the wireless terminal while driving a taxi, but also causes an accident.

For customers, it is inconvenient to remember at least one phone number of the call center in order to receive a car call service.

The present invention has been made to solve the conventional problems, provides a car call service method for reducing labor costs, checking the operating state of the vehicle without the operation of the vehicle driver, and improves the convenience of customers using the car call service Its purpose is to.

The present invention to achieve the above technical problem

A method of providing a vehicle call service to a customer by a call service control server, the method comprising: (a) identifying and storing a location of the customer when a vehicle call service is requested from the mobile communication terminal of the customer; (b) searching whether there are vehicles that are members of the call service control server in the cell where the customer is located, and inquiring the mobile communication terminals of the vehicles about the driving state of the vehicles; (c) checking, by the mobile communication terminals of the vehicles, the driving state of the vehicle from the fee setters electrically connected thereto, and transmitting the result to the call service control server; (d) detecting vehicles waiting to run among data received from the mobile communication terminals of the vehicles and selecting a vehicle located closest to the customer among them; (e) transmitting the location and telephone number of the customer to a mobile communication terminal of the selected vehicle; And (f) transmitting the selected vehicle-related information to the mobile communication terminal of the customer.

Preferably, the step (a) comprises the steps of (a-1) setting a vehicle call service menu on the mobile communication terminal of the customer; (a-2) when the customer selects the vehicle call service menu, displaying, by the customer's mobile communication terminal, a call taxi, a surrogate operation, a cargo / courier, or other transportation icons on its own screen; (a-3) when the customer selects one of the icons, the customer's mobile communication terminal requesting a corresponding call service from the call service control server; And (a-4) when the call service control server receives a vehicle call service request from the mobile communication terminal of the customer, searches for corresponding vehicles from the stored data, requests and receives the location of the customer from the mobile communication base station. Storing.

Preferably, the step (c) further includes the step (c-11) of transmitting the operation control signal to the hands-free device connected between the mobile communication terminal and the fare calculator whenever the fare state of the vehicle is changed. step; (c-12) when the hands-free device receives the driving control signal, analyzing the driving control signal to determine whether the vehicle is running or waiting and storing the result; (c-13) if the mobile communication terminal of the vehicle receives an inquiry of the driving state of the vehicle from the call service control server, the mobile communication terminal makes the same inquiry to the hands-free device; (c-14) retrieving the data stored in the hands-free device and transmitting whether the vehicle is running or waiting to the mobile communication terminal of the vehicle; And (c-15) the mobile communication terminal of the vehicle transmitting the driving state of the vehicle received from the hands-free device to the call service control server.

Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings. Like reference numerals in the drawings denote like elements.

1 is a block diagram of a vehicle call service system 101 in accordance with the present invention. Referring to FIG. 1, the call service control server 131 is a mobile communication terminal 151a mounted in the mobile communication terminals 111a to 111n and the vehicles 141a to 141n of customers through the mobile communication base station 121. 151n). The call service control server 131 includes the telephone numbers of the mobile communication terminals 111a to 111n of the customers and the telephone numbers and other information of the mobile communication terminals 151a to 151n provided in the vehicles 141a to 141n. It has a database 133 for storing.

The vehicles 141a to 141n are provided with mobile communication terminals 151a to 151n and fee checkers 161a to 161n. The mobile communication terminals 151a through 151n are electrically connected to the fee setters 161a through 161n through the interfaces 171a through 171n. The interfaces 171a to 171n convert signals generated by the charge calculators 161a to 161n into signals suitable for the mobile communication terminals 151a to 151n.

Toll calculators 161a to 161n are provided with travel buttons a1 to an, standby buttons b1 to bn, member buttons c1 to cn, and display panels d1 to dn. The driving buttons a1 to an are used when the vehicles 141a to 141n are in operation. When the guest boards the vehicle 141a, the vehicle driver presses the driving button a1 and operates the vehicle 141a. In this process, the fare calculator 161a calculates the driving fare. At this time, nothing is displayed on the display panel d1 to indicate that the guest is in a boarding state. The standby buttons b1-bn are used when the vehicles 141a-141n are waiting for the guests. That is, when the standby buttons b1 to bn are pressed, the phrase “waiting for a guest” on the display panels d1 to dn is displayed. When the member buttons c1 to cn are pressed, it indicates that the vehicle drivers are not in the vehicles 141a to 141n.

When any one of the operation buttons a1 to an, the standby buttons b1 to bn, and the absent buttons c1 to cn is pressed, the toll setters 161a to 161n generate signals corresponding to the mobile communication. The mobile communication terminals 151a to 151n receive these signals and grasp the state of the vehicles 141a to 141n and store them in a memory provided in each of them.

FIG. 2 shows a state where a toll setter installed in the vehicle 141a shown in FIG. 1 is connected to a mobile communication terminal through a hands free device. As shown in FIG. 2, a hands free device 211 may be provided between the mobile communication terminal 151a and the fare setter 161a. In this case, the hands-free device 211 is electrically connected to the mobile communication terminal 151a and the rate checker 161a. The hands-free device 211 receives a signal generated by the toll setter 161a when any one of the operation button a1, the standby button b1, and the member button c1 installed in the toll setter 161a is pressed, thereby receiving a signal. The state of the vehicle 141a, that is, whether the vehicle 141a is running or waiting, and whether the driver of the vehicle 141a is absent from the vehicle 141a is stored and stored in the built-in memory. When the mobile communication terminal 151a is mounted on the hands-free device 211 and electrically connected to each other, the mobile communication terminal 151a asks the hands-free device 211 for a driving state of the vehicle. The driving state of the vehicle 141a stored in the stored memory is read and notified to the mobile communication terminal 151a.

As such, the functions of the hands-free device 211 may be implemented in software configured in the above manner, or may be implemented in hardware such as an electronic circuit.

FIG. 3 shows a state in which a menu for a vehicle call service is displayed on a mobile communication terminal 111a of the customer shown in FIG. 1. Referring to FIG. 3, the mobile communication terminal 111a of the customer has a menu for selecting a vehicle call service, that is, a call taxi 311, a surrogate operation 321, a freight / courier 331, and other transportation 341. When the customer clicks one of the menus, the mobile communication terminal 111a requests the call service control server 131 of FIG. This process is all implemented in software.

In order to receive the vehicle call service as described above, the customer must be registered as a member of an operator operating the call service control server (131 of FIG. 1), and the operator is directed to the mobile communication terminal 111 a of the customer who is registered as a member. Provides software for vehicle call service.

4 is a flowchart of a vehicle call service method according to the present invention. A vehicle call service method illustrated in FIG. 4 will be described with reference to FIG. 1.

Referring to FIG. 4, the vehicle call service method includes first to sixth steps.

Before providing the vehicle call service, customers and vehicle drivers who want to use the vehicle call service must register as a member of the operator who operates the call service control server (131 of FIG. 1). Among the driver, call taxi driver. Proxy drivers, freight / courier drivers and other transport drivers are all included.

As a first step, the call service control server 131 waits for a vehicle call service request from the customer (411), and receives a vehicle call service request from the customer's mobile communication terminal (111a) (413), the mobile communication of the customer The location of the terminal 111a is detected (415) and stored in the database 1133. The first step will be described in detail with reference to the flowchart shown in FIG. 5.

In a second step 421, the call service control server 131 searches for whether there are member vehicles 141a to 141n in the cell where the customer is located, and the mobile communication terminals 151a of the member vehicles 141a to 141n. A signal is sent to 151n to inquire about the driving state of the member vehicles 141a to 141n. If there are no member vehicles 141a to 141n in the cell in which the customer is located, detecting the cell closest to the customer, searching for the presence of member vehicles in the cell, and searching for the mobile communication terminals of the found member vehicles. Send a signal to them to ask about their driving status. Since the call service control server 131 usually locates the member vehicles at regular time intervals and stores them in the database 133, the call service control server 131 may provide the positions of the member vehicles 141a to 141n whenever requested. .

In a third step 431, the mobile communication terminals of the vehicles located in the cell in which the customer is located check whether the vehicles are in operation from the rate calculators electrically connected thereto, and then transmit the result to the call service control server. The third step 431 will be described in detail with reference to FIGS. 6 and 7.

In a fourth step 441, the call service control server 131 detects only vehicles that are waiting to be driven from among data received from mobile communication terminals located in a cell of a customer, and determines a location of the call service control server 131 to be closest to the customer. Select the car located in the location. In this case, when there are two or more vehicles closest to the customer, the number of connections with the customer is determined on the same day to connect the vehicle having the smallest number of connections with the customer.

In a fifth step 451, the call service control server 131 transmits the location and telephone number of the customer to the mobile communication terminal of the selected vehicle. The call service control server 131 stores the map, and displays the location of the customer on the map and transmits the location to the mobile communication terminal of the selected vehicle. The mobile communication terminals 151a to 151n of the vehicles each have software for displaying a map on the screen. Since this technology is a technology that is widely used in vehicles at present, a detailed description thereof will be omitted.

In a sixth step 461, the call service control server 131 transmits the selected vehicle-related information to the mobile communication terminal 111a of the customer. The selected vehicle-related information includes a mobile communication terminal telephone number of the selected vehicle, the number of the selected vehicle, an estimated time for the selected vehicle to arrive at the customer, and the like.

FIG. 5 is a detailed flowchart illustrating a method for requesting a vehicle call service of a customer illustrated in FIG. 4. The flowchart shown in FIG. 5 will be described with reference to FIGS. 1 and 3.

In a first step 511, vehicle call service menus as shown in FIG. 3 are set in mobile communication terminals (111a to 111n in FIG. 1) of customers who have registered as members. Each customer downloads the software displaying the vehicle call service menu from his call service control server (131 of FIG. 1) to his mobile communication terminal or is provided at a service center that provides a vehicle call service.

As a second step, the mobile communication terminal 111a waits for a menu selection (521), and when a customer selects a vehicle call service menu (523), a call taxi icon 311 and a surrogate operation icon 321 on its own screen. ), The cargo / courier icon 331, and other transportation icon 341 is displayed (525).

In a third step, the mobile communication terminal 111a is waiting for an icon selection (531), and when the customer selects one of the icons (511 to 541) (533), the corresponding vehicle call service is called. Request to the service control server 131 (535).

In a fourth step 541, when the call service control server 131 receives a vehicle call service request from the mobile communication terminal 151a, the call numbers of the mobile communication terminals of the vehicles corresponding to the data stored in the database 133 are received. The mobile station searches for and receives the location of the customer from the mobile communication base station 121 and stores it in the database 133.

As described above, the customer can be provided with the vehicle call service only by selecting the vehicle call service menu displayed on his mobile communication terminal 151a. That is, the customer feels very convenient because the customer can receive the vehicle call service without knowing the telephone number of the company providing the vehicle call service.

FIG. 6 is a flowchart specifically illustrating a first embodiment of a method for checking a vehicle driving state illustrated in FIG. 4. The flowchart shown in FIG. 6 will be described with reference to FIG. 1.

As a first step, when the driving state of the vehicles 141a to 141n is changed (611), the toll setters 161a to 161n generate driving control signals (615) to allow the mobile communication terminals 151a to 151n of the vehicles. To send). That is, whenever one of the operation buttons a1 to an, the standby buttons b1 to bn, and the member buttons c1 to cn installed in the tollers 161a to 161n is pressed, the corresponding operation control is performed. The signals are transmitted to the mobile communication terminals 151a to 151n of the vehicles.

As a second step 621, the mobile communication terminals 151a to 151n of the vehicles, respectively, receive a driving control signal and analyze it to determine whether the vehicle is running, waiting or not, and the driver is absent. Store in memory.

As a third step, the mobile communication terminals 151a to 151n of the vehicles are respectively in a waiting state 631, and when a driving state is inquired from the call service control server 131 (633), they are currently stored in the memory. The data is searched to determine whether the vehicle is running, waiting, or the vehicle driver is absent and transmitted to the call service control server 131 (635).

Through the above method, the call service control server 131 receives the driving state of the vehicles 141a to 141n directly from the tollers 161a to 161n without passing through the hands of the driver. It is possible to know the running condition of ˜141n) accurately, and the running time checking time is also very fast. In addition, it is possible to prevent vehicle accidents caused by the use of the mobile communication terminal to inform the driving state of the vehicle driver while driving.

FIG. 7 is a flowchart specifically illustrating a second embodiment of a method for checking a vehicle driving state illustrated in FIG. 4. The flowchart shown in FIG. 7 will be described with reference to FIGS. 1 and 2.

As a first step, when the driving states of the vehicles 141a to 141n are changed (711), the toll setters 161a to 161n generate and transmit driving control signals to the hands free device 211. That is, whenever one of the operation buttons a1 to an, the standby buttons b1 to bn, and the member buttons c1 to cn installed in the tollers 161a to 161n is pressed, the corresponding operation control is performed. Send signals to the hands free devices 211.

In a second step 721, the hands-free device 211 analyzes the driving control signals when they receive the driving control signals to determine whether the vehicles 141a to 141n are running, waiting or not, and stores the results. Store in the field.

As a third step, the mobile communication terminals 151a to 151n are in a waiting state (731), and when the service state of the vehicles 141a to 141n are inquired from the call service control server 131 (733), hands free. The same query is made to the devices 211 (735).

In a fourth step 741, the hands-free devices 211 retrieve the currently stored data to determine whether the vehicles 141a to 141n are in operation, waiting, or if the driver of the vehicle is absent from the vehicle. To the fields 151a to 151n.

In a fifth step 751, the mobile communication terminals 151a to 151n of the vehicles transmit a driving state of the vehicles 141a to 141n received from the handsfree devices 211 to the call service control server 131.

Through the above method, the call service control server 131 checks the driving state of the vehicles 141a to 141n directly from the tollers 161a to 161n without going through the hands of the driver. 141n) can accurately know the operating state, and also the operation state checking time is very fast. In addition, it is possible to prevent vehicle accidents caused by the use of the mobile communication terminal to inform the driving state of the vehicle driver while driving.

Optimum embodiments have been disclosed in the drawings and the specification, and the terminology used herein is for the purpose of describing the present invention and is not intended to be limiting of the scope of the invention as defined in the appended claims or claims. Those skilled in the art will appreciate that various modifications and equivalent other embodiments are possible from this. The true technical protection scope of the present invention will be defined by the technical spirit of the appended claims.

According to the present invention as described above, there are the following advantages.

First, labor costs are greatly reduced because no personnel are required to relay between customers and vehicles 141a to 141n.

Second, since the driving conditions of the vehicles 141a to 141n are directly checked from the fare checkers 161a to 161n without going through the hand of the vehicle driver, the driving states of the vehicles 141a to 141n are accurate, This prevents a safety accident due to the manipulation of the mobile communication terminals 151a to 151n during their operation.

Third, the customers can be provided with the vehicle call service without knowing the telephone number of the operator providing the car call service, thus providing a very convenient to the customer.

Fourth, since the vehicle nearest to the customer is searched and sent in a very short time, the waiting time for the customer is shortened. As a result, it can attract many customers as members, thereby increasing profits.

Fifth, since the location of the customer who requested the vehicle call service to the mobile communication terminal of the vehicle is displayed using a map, the vehicle driver can save the trouble of asking the customer's location through the mobile communication terminal, which is not only convenient, but also the vehicle driver. The time to arrive to the customer is shortened.

BRIEF DESCRIPTION OF THE DRAWINGS In order to better understand the drawings cited in the detailed description of the invention, a brief description of each drawing is provided.

1 is a block diagram of a vehicle call service system according to the present invention.

FIG. 2 illustrates a state in which a toll setter installed in the vehicle illustrated in FIG. 1 is connected to a mobile communication terminal through a hands free device.

FIG. 3 shows a state in which a menu for a vehicle call service is displayed on a customer's mobile communication terminal shown in FIG. 1.

4 is a flowchart of a vehicle call service method according to the present invention.

FIG. 5 is a detailed flowchart illustrating a method for requesting a vehicle call service of a customer illustrated in FIG. 4.

FIG. 6 is a flowchart specifically illustrating a first embodiment of a method for checking a vehicle driving state illustrated in FIG. 4.

FIG. 7 is a flowchart specifically illustrating a second embodiment of a method for checking a vehicle driving state illustrated in FIG. 4.

Claims (4)

In the call service control server to provide a vehicle call service to a customer, (a) when the vehicle call service is requested from the mobile communication terminal of the customer, identifying and storing the location of the customer; (b) searching for whether there are member vehicles of the call service control server in a cell in which the customer is located, and inquiring the mobile communication terminals of the vehicles about the driving state of the vehicles; (c) checking, by the mobile communication terminals of the vehicles, the driving state of the vehicles from the charge calculators electrically connected thereto, and transmitting the result to the call service control server; (d) detecting vehicles waiting to run among data received from the mobile communication terminals of the vehicles and selecting a vehicle located closest to the customer among them; (e) transmitting the location and telephone number of the customer to a mobile communication terminal of the selected vehicle; And (f) transmitting the selected vehicle related information to the mobile communication terminal of the customer. The method of claim 1, wherein step (a) (a-1) setting a vehicle call service menu on the mobile communication terminal of the customer; (a-2) when the customer selects the vehicle call service menu, displaying, by the customer's mobile communication terminal, a call taxi, a surrogate operation, a cargo / courier, or other transportation icons on its own screen; (a-3) when the customer selects one of the icons, the customer's mobile communication terminal requesting a corresponding call service from the call service control server; And (a-4) When the call service control server receives the vehicle call service request from the mobile communication terminal of the customer, the call service control server searches for the corresponding vehicles from the stored data, requests and receives the location of the customer from the mobile communication base station, and stores them. Vehicle call service method comprising the step of. The method of claim 1, wherein step (c) (c-1) the rate calculator transmitting a driving control signal to a mobile communication terminal of the vehicle whenever the driving state of the vehicle is changed; (c-2) when the mobile communication terminal of the vehicle receives the driving control signal, analyzing the driving control signal to determine whether the vehicle is running or waiting and storing the result; And (c-3) when the mobile communication terminal of the vehicle receives an inquiry of a driving state from the call service control server, searching for currently stored data and transmitting whether the vehicle is running or waiting to the call service control server; Vehicle call service method comprising a. The method of claim 1, wherein step (c) (c-11) the rate calculator transmitting a driving control signal to a hands-free device connected between the mobile communication terminal and the rate calculator whenever the driving state of the vehicle is changed; (c-12) when the hands-free device receives the driving control signal, analyzing the driving control signal to determine whether the vehicle is running or waiting and storing the result; (c-13) if the mobile communication terminal of the vehicle receives an inquiry of the driving state of the vehicle from the call service control server, the mobile communication terminal makes the same inquiry to the hands-free device; (c-14) retrieving the data stored in the hands-free device and transmitting whether the vehicle is running or waiting to the mobile communication terminal of the vehicle; And (c-15) the mobile communication terminal of the vehicle comprising the step of transmitting the driving state of the vehicle received from the hands-free device to the call service control server.