KR20020003813A - Internet virtual number service implementation apparatus and method in internet for PSTN called telephony surbey service - Google Patents

Abstract

PURPOSE: An Internet virtual number service implementation apparatus and method in Internet for PSTN called telephony survey service are provided to perform a question survey using a plurality of virtual numbers and to connect a plurality of Internet virtual numbers to one or many telephone numbers of an actual public switching telephone network by newly embodying a number system for a question service as a virtual Internet number on the Internet. CONSTITUTION: A user terminal(10) is provided for a user matching process. An Internet virtual number service server(20) supplies an Internet virtual number service program for making a user connect to an Internet virtual number service through an information communication network as the Internet, and displays contents or a subject of a question on an Internet virtual number in advance in a question survey using the Internet virtual number service, and connects to an Internet virtual number to one or many telephone numbers of an actual public switching telephone network. A terminal(30) for an Internet virtual number service question client is provided for a matching process for a question survey client. A telephone information service device(40) for an Internet virtual number service question client is provided.

Description

Internet virtual number service implementation apparatus and method in internet for PSTN called telephony surbey service

The present invention relates to an Internet virtual number service apparatus and a method for implementing a telephone survey service of a public telephone network on the Internet, and more particularly, to implement a telephone survey service (preferably 1580 service) of a public telephone network on the Internet. Create a more accurate survey result by providing a new number system for telephone questionnaire service to a virtual internet number, providing users with reliability and convenience through surveys through the Internet virtual number service, and increasing users' participation in surveys. The present invention relates to an internet virtual number service apparatus and a method thereof, and a computer-readable recording medium having recorded thereon a program for realizing the method.

The telephone questionnaire service of the public telephone network uses the number of the existing telephone network in the survey by telephone, and when the customer checks the subject of the current survey through a direct telephone connection and participates in the survey, the client is asked to It is a service system that collects information.

However, in order to participate in the conventional public telephone network telephone survey service (1580 service), the customer had to use a telephone (wireless or wireless telephone, mobile telephone, etc.) connected to the public telephone network.

However, with the proliferation of computers, computers are now part of life. In this regard, the growth of the Internet in the computer sector has developed remarkably in two to three years. As these computers are extended to everyday life, users are pursuing convenience, simplicity, and accuracy, and are conducting business in various angles in order to satisfy consumer needs in software and hardware fields.

With the rapid increase in Internet users, the Internet is acting as a new media that enables real-time communication between businesses and individuals, and between individuals, rather than in the sense of computers and networks to which computers are connected. The popularization of Internet use has a rapid development of information and communication, as well as an absolute influence on all industries, and the entire global village is transforming into one global information globalization.

Accordingly, the telephone survey service (1580 service) is also being transformed into various angles using a web phone. Such a telephone survey service can generate a large number of calls in a short time, so that accurate polling can be collected, and various kinds of information can be quickly collected by taking full advantage of the immediateness of communication, and much cheaper than a conventional poll. In particular, it can be used for a telephone voting service that can count the ballots and provide the results to customers quickly.

However, in the conventional telephone survey service, a company that wants a telephone survey is registered with a telecommunication company that performs telephone survey service, and is given a 1580 number, and a customer using the service accesses the 1580 service through a public telephone network. After listening to the topic and contents and responding to the questionnaire, the telephone survey client collects the customer's answers and uses them as a reference. In this case, in order to receive the service on the Internet, the customer can access the homepage of the company that provides the Internet telephone service, or directly call the Internet using commercial software, but only use the physical telephone number provided by the public telephone network. The subject and the content of the survey are connected without knowing it, so be sure to check it after connecting. Users who are connected to the company that changes various surveys using the same number from time to time may not be the contents of the survey, so do not use the service again. Will not.

In this case, due to the reduced utilization rate of the existing 1580 service, the company will not be able to obtain more accurate statistical data. In addition, there are many short-term questionnaires and long-term surveys rather than long-term surveys, and many types of questionnaires require that users have multiple physical phone numbers for the sake of reliability. Have.

Therefore, in the current technical field, a number system for a survey service on the Internet is newly assigned to a virtual Internet number, which enables a survey using a plurality of virtual numbers and connects it to a telephone number of an actual public telephone network. A method for generating more accurate survey results by increasing the user's participation in surveys by providing reliability and convenience to users is required.

In addition, there is an additional demand for a method of increasing the convenience of the user by confirming the questionnaire and participating in the questionnaire by showing the questionnaire content or the topic to the user in advance in the Internet virtual number.

The present invention proposed in order to meet the above demands, the number system for the questionnaire service on the Internet is newly assigned to the virtual Internet number, so that it is possible to conduct a survey using a plurality of virtual numbers, multiple Internet virtual It is an object of the present invention to provide an Internet virtual number service apparatus for connecting a number to one or several telephone numbers of an actual public telephone network, and a method and a computer readable recording medium recording a program for realizing the method.

In addition, the present invention has another object to increase the user's convenience by confirming the questionnaire and participating in the questionnaire by showing the questionnaire content or topic to the user in advance in the Internet virtual number.

1 is a configuration diagram of an embodiment of a system in which an Internet virtual number service device is interworking according to the present invention;

2 is a diagram illustrating an embodiment of a number configuration system for an Internet virtual number service according to the present invention.

3 is a diagram illustrating an embodiment of a process of converting an Internet virtual number to another phone number in an Internet virtual number service method according to the present invention;

Figure 4 is a flow diagram of an embodiment of the Internet virtual number service method according to the present invention.

* Explanation of symbols for the main parts of the drawings

10: user terminal

20: Internet virtual number service server

30: Terminal for Internet Virtual Number Service Questionnaire

40: Telephone information service device for Internet virtual number service questionnaire

The present invention for achieving the above object, in the Internet virtual number service apparatus for implementing a telephone survey service of the public telephone network on the Internet, a virtual Internet number (hereinafter referred to as "Internet virtual number") and the Internet virtual number Internet virtual number management means for mapping and managing the number (hereinafter referred to as "phone number") of the public telephone network so as to physically correspond to the " telephone number " When the user accesses on the Internet, the Internet virtual number service menu list is provided to the user, and the corresponding telephone number is searched through the Internet virtual number management means for the desired Internet virtual number on the Internet virtual number service menu list. Control means for controlling the call to be relayed to a telephone number; And under the control of the control means, characterized in that it comprises a call relay means for relaying a call to the corresponding telephone number corresponding to the Internet virtual number.

The present invention for achieving the above object, in the Internet virtual number service method for implementing a telephone survey service of a public telephone network on the Internet, a virtual Internet number (hereinafter referred to as "Internet virtual number") and the Internet virtual number A first step of mapping a public telephone network number (hereinafter referred to as a "phone number") to a database so as to physically correspond to the database; When the user accesses the Internet, the Internet virtual number service menu list is provided to the user, and the database is searched for the desired Internet virtual number on the Internet virtual number service menu list, and the corresponding telephone number corresponding to the Internet virtual number is searched. A second step of extracting; And a third step of implementing the telephone survey service on the Internet by receiving the Internet virtual number by the extracted telephone number.

In addition, the present invention is characterized in that it further comprises a fourth step that allows a call is set up to connect the counselor immediately upon consultation of the customer during the questionnaire process.

The present invention for achieving the above object, in order to implement the telephone survey service of the public telephone network on the Internet, a virtual Internet number (hereinafter referred to as "Internet virtual number") in the Internet virtual number service apparatus having a processor and A first function of mapping a number of the public telephone network (hereinafter referred to as "telephone number") to a database so as to physically correspond to the Internet virtual number; When the user accesses the Internet, the Internet virtual number service menu list is provided to the user, and the database is searched for the desired Internet virtual number on the Internet virtual number service menu list, and the corresponding telephone number corresponding to the Internet virtual number is searched. A second function of extracting; And a computer-readable recording medium having recorded thereon a program for realizing a third function of implementing a telephone survey service on the Internet by receiving the Internet virtual number with the extracted telephone number.

In addition, the present invention provides a computer-readable recording medium recording a program for further realizing a fourth function of setting up a call and allowing a counselor to immediately connect with a counselor in consultation.

The present invention connects a virtual Internet number assigned on the Internet to a single real public telephone network by newly creating and assigning a number system for a survey service on the Internet to a virtual Internet number (for example, 1580 number). It can be surveyed using multiple virtual numbers and connects it to the number of one real public telephone network, so that users can get more accurate survey results by providing users with reliability and convenience and increasing user participation in surveys. Make sure

In addition, the present invention by showing the questionnaire content or topic to the user incidentally to the virtual number provides a convenience for the user to check the questionnaire and participate in the questionnaire at a time, the company to the user to change the questionnaire every time By reducing the weight of notification or publicity every time, the user can participate in the phone survey exactly as he / she wants and increase the participation of the survey so that more accurate survey results can be obtained.

The above objects, features and advantages will become more apparent from the following detailed description taken in conjunction with the accompanying drawings. Hereinafter, exemplary embodiments of the present invention will be described in detail with reference to the accompanying drawings.

1 is a configuration diagram of an embodiment of a system in which an Internet virtual number service device according to the present invention is linked;

As shown in FIG. 1, a system in which an Internet virtual number service device is interworked includes a user terminal 10 for user registration and an Internet virtual number so that a user can access an Internet virtual number service through an information communication network such as the Internet. It provides a service program, and shows the questionnaire content or subject to the user in advance when the survey is conducted using the Internet virtual number (Internet 1580 number) service, and connects the virtual number to one or several phone numbers of the actual public telephone network. Internet virtual number service server (internet virtual number service device) 20, Internet virtual number service for requesting client (including an institution or organization) 30 and the Internet virtual number service question client telephone An information service apparatus 40 is included.

Herein, an information communication network such as the Internet connects communication lines between a plurality of user terminals 10, an Internet virtual number service server 20, and an Internet virtual number service questionnaire requester terminal 30 so that data communication is performed with each other. Set up the connection.

Looking at the system in which the Internet virtual number service device is linked in more detail, the user terminal 10 has an Internet virtual number service customer program 11 connected to the Internet, the Internet virtual number service server (Internet virtual number connected to the Internet) The service device 20 is composed of an Internet virtual number service server program 21 and a database 22, and the Internet virtual number service question client terminal 30 connected to the Internet is a program for an Internet virtual number service question client. 31), a control program 32, and a Voice over Internet Protocol (VoIP) gateway card 33 connected to a public telephone network, and a telephone information service device 40 for an Internet virtual number service questionnaire client is connected to the public telephone network. . In addition, the VoIP gateway 23 is separately provided in the Internet virtual number service server 20 for the Internet virtual number service questionnaire requester without the VoIP gateway card 33.

In addition to the Internet virtual number service program, the Internet virtual number service server 20 may additionally include a security system, a payment and authentication system, a community, and the like, and an Internet virtual number when surveying using an Internet virtual number (Internet 1580 number) service. Show the questionnaire or topic to the user in advance and connect the virtual number of the Internet to one or several telephone numbers on the real public telephone network.

The Internet virtual number service program is preferably installed in the user terminal 10 as a dedicated program. Such a dedicated program can be downloaded by accessing the Internet virtual number service server 20.

Referring to the process of installing the dedicated program, the user accesses a website provided by the Internet virtual number service server 20 through the user terminal 10 and downloads the installation program to his user terminal 10. After the download is completed, the Internet virtual number service program is installed. In this case, the user may set the Internet virtual number service program to be automatically executed when the computer is connected to the communication, or be executed when the icon on the desktop is clicked.

The user terminal 10 or the Internet virtual number service questionnaire requester terminal 30 establishes a communication environment including a web browser that can be connected to an information communication network, and also uses a dedicated line, a public communication network (PSTN), a mobile telephone network, or the like. Obviously, the Internet virtual number service server 20 can be accessed.

Accordingly, the plurality of user terminals 10 may include personal computer assistants (PDAs), personal digital assistants (PDAs), including communication mediation devices (eg, modems), monitors, keyboards (or keypads), and the like. A laptop or the like is preferable, but may be a mobile communication terminal such as a cellular phone or a PCS phone, a next generation mobile communication terminal such as an International Mobile Telecommunication (IMT-2000), a Universal Mobile Telecommunication Service (UMTS), or the like.

The Internet virtual number service apparatus 20 according to the present invention includes a database 22 for mapping and managing a number of a public telephone network so as to physically correspond to a virtual Internet number and an Internet virtual number, and an Internet virtual number when a user accesses the Internet. Provides the service menu list to the user (including Internet virtual numbers, numbers, letters, images, logos, station numbers including characters, and survey contents or subjects), and list of Internet virtual number service menus. Internet virtual number service server program 21 and the Internet virtual number service server program (21) for controlling the user to retrieve the phone number through the database 22 for the desired Internet virtual number to relay the call to the phone number; Under the control of), the corresponding telephone number corresponding to the Internet virtual number And a VoIP gateway 23 for relaying calls to the call.

Here, the VoIP gateway 23 not only relays the call to the Internet virtual number question client terminal 30 having the corresponding telephone number corresponding to the Internet virtual number, but also transmits a voice signal (or video signal) between the public telephone network and the Internet. The call is relayed to the telephone information service device 40 for the Internet virtual number service questionnaire having the corresponding telephone number.

After the customer downloads the Internet virtual number service program from the Internet virtual number service server 20 through the Internet and installs it on the terminal 10 of the customer, the program window generated by the Internet virtual number service customer program 11 installed as described above. If you search for the Internet virtual number survey service or directly select from the category, the relevant number, text, image, logo, character or related information and related matters are displayed along with the Internet virtual number.

Subsequently, when the customer clicks the desired Internet virtual number with a mouse, the terminal 30 for the Internet virtual number service survey client (including institutions and businesses) or the telephone information service device 40 for the Internet virtual number service survey client by video or telephone. Or through homepage or mail. In addition, when a customer accesses the Internet virtual number service server program 21 of the Internet virtual number service server 20 having a content search function and a direct dialing and classification search function, and clicks on the Internet virtual number with a mouse, an agent is available by telephone or video. You can also connect to the website or the website or email.

The Internet virtual number service questionnaire client 31 of the Internet virtual number service questionnaire terminal 30 is a program that provides a service when a customer connects by phone, video, homepage, or e-mail.

If the VoIP gateway card 33 is installed in the Internet virtual number service questionnaire requester terminal 30, the Internet virtual number service server 20 sets the IP address of the VoIP gateway of the company to be connected in advance. When the connection is to be controlled, the VoIP gateway card 33 is controlled through the control program 32 to connect the Internet virtual number service questionnaire requester terminal 30 to a public telephone network so as to connect to the Internet virtual number service questionnaire telephone information service device ( 40) and then allow customers to participate in virtual Internet surveys.

In addition, if the camera is installed in the Internet virtual number service questionnaire client terminal 30 or the user terminal 10, it is also possible to inquire about the questionnaire through a video call. This is used to perform the direct agent connection function between the customer and the survey client.

On the other hand, if there is no VoIP gateway card 33 in the Internet virtual number service survey client terminal 30 using the VoIP gateway 23 provided by the carriers Internet information service device 40 for the virtual number service question client client and Connected.

The Internet virtual number service menu list (number structure system) is configured as shown in FIG.

As shown in Fig. 2, the Internet virtual number service menu list is composed of three types.

The first part is a part of naming the nature of the number type with the Internet virtual number (1580). Names of numbers on the Internet, such as "1580" or other "telephone survey service" on public telephone networks.

The second part is the station number of the other telephone number. The difference from other networks is that the station number of the other network is a physical number, whereas the Internet virtual number 1580 is a virtual logical number. Here, the station number may be represented by a number or a Korean word, an English word, a logo or a graphic image.

The third part, which shows the content or topic of the telephone survey, can be set by the Internet virtual number service questionnaire, which is optionally shown.

3 is a diagram illustrating an embodiment of a process of converting an Internet virtual number to another phone number in the Internet virtual number service method according to the present invention.

As shown in FIG. 3, when the customer checks the contents of the telephone questionnaire with the description included in the number, and clicks the Internet virtual number to receive this service (301), the data is transferred to the database 22 having the Internet virtual number information. A request is made (302). At this time, the telephone number of the public telephone network that physically corresponds to the Internet virtual number from the database 22 is found (303) and connected (304). That is, it connects to the physical telephone number of the called party. At this time, the database 22 may be set so that several Internet virtual numbers are connected to one or several telephone numbers of a real public telephone network.

For example, if the Internet virtual number is "Internet Virtual Number-1234-Surprise A" and "Internet Virtual Number-Kana-Survey B", the database 22 includes one physical number "1580-456" that is actually surveyed. -8765 "is connected. That is, it can be seen that two Internet virtual numbers are connected to one physical number.

Conversely, several physical numbers can be set to be connected to one Internet virtual number.

On the other hand, even if the physical number of the public telephone network (PSTN) is changed at any time by changing the contents of the database 22 can be used without changing the Internet virtual number.

4 is a flowchart illustrating an embodiment of an Internet virtual number service method according to the present invention.

There are three ways to access the Internet virtual number service by the customer. Looking at this, the customer directly executes the Internet virtual number service customer program 11 in the user terminal 10 to enter the Internet virtual number service. If you try to dial directly by entering the Internet virtual number in the window or click the desired virtual number (401) through the classification search (404) to access the Internet virtual number service, or the Internet virtual number service question that the customer knows Accessing the client's website (403) and clicking the Internet virtual number service on the client's website by clicking on the Internet virtual number icon (an agent connection icon or survey participation icon) (406); Or the customer is interested in accessing the website of the Internet virtual number service server 20 (402). Search for the Internet virtual number service website and the Internet virtual number (405) and perform the steps "403" and "406" through the Internet virtual number service website (407) or via the Internet virtual number (408). ) May be divided into a case of accessing an Internet virtual number service by performing the steps "401" and "404".

Either way, when you access the Internet virtual number service and click on the desired virtual number (of course, you can click not only voice, but also video, homepage, e-mail) (404), the Internet virtual number service server ( 20, the database 22 is searched to extract the physical telephone number corresponding to the survey target Internet virtual number (409), and the Internet virtual number questionnaire requester terminal 30 or the telephone information device having the corresponding telephone number ( By dialing 410 (410), the user terminal 10 and the Internet virtual number questionnaire requester terminal 30 or the telephone information device 40 are connected to each other (411). At this time, the call is set up to connect the counselor immediately when the customer's question during the questionnaire process can be consulted.

In this case, the Internet virtual number service questionnaire requester terminal 30 may not only support a voice call through the program for the Internet virtual number service questionnaire requestor but also provide a service when connected to a video, a homepage, or an email. Here, the video call assumes that a camera is installed in the Internet virtual number service questionnaire requester terminal 30 or the user terminal 10.

In addition, if the VoIP gateway card 33 is installed in the terminal 30 for the Internet virtual number service survey client, the Internet virtual number service server 20 sets the IP address of the VoIP gateway of the company to be connected in advance, and then the customer connects. To control the VoIP gateway card 33 through the control program 32, by connecting the Internet virtual number service questionnaire requester terminal 30 to the public telephone network, telephone information service device for the Internet virtual number service questionnaire requester 40 ).

However, if there is no VoIP gateway card 33 in the Internet virtual number service questionnaire requester terminal 30, it can be connected to the telephone information service device 40 using the VoIP gateway 23 provided by the telecommunication operators.

With the present invention as described above, the Internet telephone user can check in advance the contents of the questionnaire on the website that supports the virtual telephone 1580 service of the public telephone network, and the computer-to-public telephone network through the Internet virtual telephone 1580 service server. It is effective to receive a telephone survey service in the form of, and can also participate in various Internet virtual telephone service surveys through the search function of the Internet virtual telephone service server. In addition, if you have any questions during the survey, you can immediately consult with a counselor.

In addition, a virtual Internet number is newly created and assigned a number system for a caller's charge service on the Internet, and a plurality of virtual Internet numbers are allocated on the Internet to connect a plurality of virtual Internet numbers to a telephone survey service of an actual public telephone network. The telephone survey client can use multiple numbers as one.

In addition, a phone number that represents a representative of a company that is already well known to customers may decrease customer participation rate and lose the credibility of the company due to the change of the number itself due to the circumstances of the company, but the virtual Internet number sets the transferred number. Only change it so that the representative number can be used as it is. In addition, the characteristics of the company or questionnaire that can be represented by the existing number are represented by letters, images, logos, etc. as well as natural numbers, and the purpose, contents, and characteristics of the company or the questionnaire are represented by the user. Increased participation can lead to more accurate survey results.

The present invention described above is capable of various substitutions, modifications, and changes without departing from the spirit of the present invention for those skilled in the art to which the present invention pertains, and the above-described embodiments and accompanying It is not limited to the drawing.

The present invention as described above, by using a number of virtual numbers can be surveyed by connecting them to a number of a real public telephone network, by providing a user with reliability and convenience and by increasing the user's participation in the survey It is effective to obtain more accurate survey results.

In addition, the present invention by showing the questionnaire content or topic to the user incidentally to the virtual number provides a convenience for the user to check the questionnaire and participate in the questionnaire at a time, the company to the user to change the questionnaire every time By reducing the weight of the notification or propaganda every time, the user can participate in the phone survey exactly as he / she wants, and the participation of the survey can be increased, thereby obtaining more accurate survey results.

Claims (15)

An internet virtual number service apparatus for implementing a telephone survey service of a public telephone network on the Internet, Internet virtual number management for mapping and managing a virtual Internet number (hereinafter referred to as "Internet Virtual Number") and a number of the public telephone network (hereinafter referred to as "phone number") so as to physically correspond to the Internet virtual number. Way; When the user accesses on the Internet, the Internet virtual number service menu list is provided to the user, and the corresponding telephone number is searched through the Internet virtual number management means for the desired Internet virtual number on the Internet virtual number service menu list. Control means for controlling the call to be relayed to a telephone number; And Call relay means for relaying a call to the corresponding telephone number corresponding to the Internet virtual number under the control of the control means. Internet virtual number service apparatus for implementing a telephone survey service of a public telephone network including a. The method of claim 1, The call relay means, Under the control of the control means, the telephone call service of the public telephone network, characterized in that to relay the call to the corresponding telephone number corresponding to the Internet virtual number, the public telephone network and the Internet interworking on the Internet Internet virtual number service device for. The method of claim 1, The call relay means, Under the control of the control means, the Internet to implement the telephone survey service of the public telephone network on the Internet, characterized in that to relay the call to the corresponding telephone number corresponding to the Internet virtual number, as well as the audio signal and the video signal interworking Virtual Number Service Device. The method according to any one of claims 1 to 3, The internet virtual number management means, At least one telephone number is mapped to at least one Internet virtual number, and under the control of the control means, the corresponding telephone number corresponding to the Internet virtual number desired by the user is searched and notified to the control means. Internet virtual number service device for implementing a telephone survey service on the Internet. The method of claim 4, wherein The Internet virtual number service menu list, Substantially, the public telephone network comprising the Internet virtual number information indicating the nature of the number type on the Internet, station number information including numbers, letters, images, logos and characters, and questionnaire contents or topic information. Internet virtual number service device for implementing the telephone survey service on the Internet. The method of claim 5, The Internet virtual number service, An Internet virtual number service apparatus for implementing a telephone survey service of a public telephone network on the Internet, characterized in that the virtual Internet 1580 number service for implementing the telephone survey service of the public telephone network. An internet virtual number service method for implementing a telephone survey service of a public telephone network on the Internet, The first step of mapping a virtual Internet number (hereinafter referred to as "Internet virtual number") and the number of the public telephone network (hereinafter referred to as "phone number") to build a database so as to physically correspond to the Internet virtual number. ; When the user accesses the Internet, the Internet virtual number service menu list is provided to the user, and the database is searched for the desired Internet virtual number on the Internet virtual number service menu list, and the corresponding telephone number corresponding to the Internet virtual number is searched. A second step of extracting; And A third step of implementing a telephone survey service on the Internet by receiving the Internet virtual number with the extracted telephone number; Internet virtual number service method for implementing a telephone survey service of the public telephone network on the Internet. The method of claim 7, wherein The fourth step is to set up a call so that the customer can be consulted immediately when a question is raised during the survey. Internet virtual number service method for implementing a telephone survey service of the public telephone network further comprising the Internet. The method according to claim 7 or 8, The third step, An Internet virtual number service method for realizing a telephone survey service of a public telephone network on the Internet, wherein the telephone number corresponding to the Internet virtual number is received and the voice signal is interworked between the public telephone network and the Internet. The method of claim 9, The third step, An Internet virtual number service method for realizing a telephone survey service of a public telephone network on the Internet, wherein the telephone number corresponding to the Internet virtual number is received, and the video signal is interlocked with the video signal. The method according to claim 7 or 8, The database, An Internet virtual number service method for implementing a telephone survey service of a public telephone network on the Internet, characterized in that at least one telephone number is mapped to at least one Internet virtual number. The method of claim 11, The Internet virtual number service menu list, Substantially, the public telephone network comprising the Internet virtual number information indicating the nature of the number type on the Internet, station number information including numbers, letters, images, logos and characters, and questionnaire contents or topic information. Virtual Number Service Method for Implementing Telephone Questionnaire Service on the Internet. The method of claim 12, The Internet virtual number service, An Internet virtual number service method for implementing a telephone survey service of a public telephone network on the Internet, characterized in that the virtual Internet 1580 number service for implementing the telephone survey service of the public telephone network. In order to implement a telephone survey service of a public telephone network on the Internet, the Internet virtual number service device having a processor, A first function of mapping a virtual Internet number (hereinafter referred to as "Internet virtual number") and a number of the public telephone network (hereinafter referred to as "phone number") to establish a database so as to physically correspond to the Internet virtual number. ; When the user accesses the Internet, the Internet virtual number service menu list is provided to the user, and the database is searched for the desired Internet virtual number on the Internet virtual number service menu list, and the corresponding telephone number corresponding to the Internet virtual number is searched. A second function of extracting; And A third function of implementing a telephone survey service on the Internet by calling the Internet virtual number with the corresponding telephone number; A computer-readable recording medium having recorded thereon a program for realizing this. The method of claim 14, Fourth feature that allows the call to be connected to the counselor immediately when the customer's question is raised during the survey A computer-readable recording medium that records a program for further realization.