KR19990078881A - Data Communication-Telephone Communication Interworking System - Google Patents

Abstract

The present invention is a system in which data communication (internet website, PC communication, Internet mail, etc.) and telephone communication (telephone ARS system, fax system) are interlocked, and key values (ID, Password, etc.) as in data communication, and when the user enters it, the user should enter the key value by pressing the telephone button of the number corresponding to the key value according to the correspondence of the letters and numbers such as [Representative]. Voice that is provided only to the relay internet mail address by allowing the user to easily remember the key value, by matching the relay Internet mail address with the receiving Internet mail address, and relaying the mail when the mail arrives at the relay Internet mail address. Allows the user to receive additional mail-related services such as mail and fax mail to the desired Internet mail address. Corresponds to the originating letter ID to the Internet mail address to be sent so that other Internet mail users who do not have the member ID to receive the related additional service can send voice mail and fax mail. Press the telephone button corresponding to the number to send voice mail, fax mail, etc. to the corresponding Internet mail address, and set up the items to be serviced through the telephone ARS system in advance through data communication. Based on this, when the user connects, the ARS service for the user is exported to enable customized ARS service.As a fax-only phone number is assigned to each member, the sender sends a fax in the same way as a general fax. Attached as a picture file via Internet mail Jean was able to receive faxes.

Description

Datacom-Telephony Interworking System {.}

The present invention is a system in which data communication (Internet website, PC communication, Internet mail, etc.) and telephone communication (telephone ARS system, fax system, etc.) are interlocked. By applying a special method in the method, etc., the user's convenience in using the telephone communication in conjunction with the data communication is intended. Conventionally, when using telecommunications, the key value (member number, password, etc.) interacting with the system cannot be used other than numbers. Therefore, numeric key value must be used separately from data communication. In order to receive the mail, it was necessary to open the mail with a specific Internet mail address provided by the service provider instead of the original Internet mail address, and could not send voice mail or fax mail to an Internet mail user without the ID of the service. In order to solve the inconvenience, such as having to memorize the numeric code (for example, securities code).

The purpose of the present invention is to solve the above-mentioned problems, and to provide convenience in using data communication and telephony services by applying a special method in issuance of ID, Internet mail transmission path, data communication-telephone ARS, etc. It is intended.

※ Definition of terms

Letters: Alphabet (A .. Z), Hangul alphabet (ㄱ, ㄴ, ..., ㅡ, ㅣ), Alphabet of other languages

Number: Arabic Numerals (0..9)

Letter ID: ID of letters, numbers or a combination thereof issued to individual members

Numeric ID: ID that converts letter ID into number according to letter-number correspondence

Ex) The numeric ID of the letter ID 'namjukim' is set to '62658546' according to [Figure 1].

The numeric ID of the letter 1D '555' is '555'

Character Password: A password consisting of letters, numbers, or a combination

Numeric password: Password that converts character password into numbers according to letter-number correspondence

Ex) The numeric password of the character password 'ab1234' is '221234'

Incoming Internet mail address: The Internet mail address that the recipient will receive

Relay Internet Mail Address: The sender's initial mail address sent to the mail will be relayed to the destination Internet mail address set by the recipient.

Relay Internet Mail Service: Mail service that allows the user to set the relay Internet mail address and the receiving Internet mail address, and relays the mail sent from the relay Internet mail address to the receiving Internet mail address.

Voicemail: ARS system designates the recipient (text ID) and records the message. The mail is attached to the recipient's receiving mail address and sent to the recipient's voice mail (message ID).

Fax Mail: Sends a fax as a picture file to the recipient's receiving Internet mail address when the fax system designates the recipient and sends the fax.

Caller ID: It is not an ID issued to an individual member, but an individual name is randomly assigned to an Internet mail address that an individual member wants to send voice mail, fax mail, etc. to a general Internet mail user (non-member) who does not have a member ID. As an ID of a letter, number or a combination thereof, the user presses a telephone button corresponding to the caller ID in telephone communication and sends a voice mail or a fax mail to the corresponding Internet mail address.

Calling number ID: ID that converted caller ID into number according to letter-number correspondence

TTS (TEXT-TO-SPEECH) Software: Software to read text by voice

1 is a phone corresponding to the alphabet and numbers in the telephone button

2 is a phone that corresponds to the Korean alphabet and numbers to the phone button

※ Explanation of code for main part of drawing

1: regular phone, mobile phone

2: button on the phone

3: English letter corresponding to the number of the telephone button

4: Number on phone button

5: Hangul alphabet corresponding to the number of the phone button

The present invention data communication-telephone communication interworking system for achieving the above object will be described in detail with reference to the accompanying drawings and the following [Table 1: Data communication, telephone ARS, fax interworking system user information].

Suppose that the website www.mailtel.com provides data communication and telephony services (voice mail, fax mail, etc.) and you come to this site and use letters, numbers, or a combination of them. Apply for an ID, for example 'namjukim' in Table 1 above. This character ID corresponds to the alphanumeric character (N (6), A (2), M (6), J (5), U (8), K (5), and I (4) in Figure 1). , M (6)) is translated into a numeric ID of '62658546' and the system checks whether the other user is using the numeric ID '62658546' and issues an ID. The password is also determined this way, but there is no need to check whether it is used by someone else. Since the character ID and the character password correspond to the numeric ID and the numeric password, the character ID and the character password can be used as they are in telephony where a key value must be input as a number as well as data communication (website, etc.). The user is issued a relay Internet mail address named 'namjukim@mailtel.com' after the letter ID, and the user receives the Internet mail addressed to this address as the receiving Internet mail address 'abc@unitel.co.kr'. can see. If someone sends an Internet mail to the relay internet mail address 'namjukim@mailtel.com', the system receives the Internet mail and relays it to the receiving Internet mail address 'abc@unitel.co.kr'. You can receive the Internet mail at 'abc@unitel.co.kr'. To receive the service (voice mail, voice fax, customized ARS service, etc.) linked with data communication through telephone communication, make a call and press the number corresponding to your character ID (namjukim) and password (ab1234) with the phone button. Equivalent to pressing Numeric ID and Numeric Password. The system identifies the user with the numeric ID and numeric password entered. At this time, after pressing the character ID and the character password, press the button (Yes) and the button indicating that the input is completed, respectively. Hangul key value (ID, password, etc.) can also be determined in this way. If you promise the correspondence of Hangul alphabet and numbers as shown in [Figure 2], the character ID of 'Kim Namju' is the Hangul alphabet in [Figure 2]. According to the combination of numbers (a (1), ㅣ (O), ㅁ (3), b (1), ㅏ (6), ㅁ (3), (5), TT (9)) Converted to numeric ID. The correspondence between Hangul alphabet and numbers is not yet standardized, so we need to make a correspondence table for this purpose and make an appointment between users. When other Internet mail users send Internet mail to the address 'Kim Nam-ju@mailtel.com', the Hangul ID Since it is broken, MAILTEL internet mail server that provides e-mail address receives it and decodes it again. Also, Hangul ID is broken, so the sender's Internet mail address 'Kim Nam-ju@mailtel.com' should be specified in the contents of the Internet mail.

In addition, the present invention allows the user to set the service to be received through the telephone ARS system in advance in data communication, or to provide a customized ARS service that dynamically provides the contents of the service to the member automatically according to the members accessing. do.

Let's take an example of a customized ARS service that uses the ARS system based on the service setting by the user himself. Before using the ARS system, a person named 'B' who uses securities information ARS service sets up the ARS service on a data communication (website, etc.) as follows. When you first access the ARS system, the menu to be displayed is' Today's stock index ', and the menu to be displayed when you first press' 1' is' Samsung Electronics' current price and sell 'and then' 1 '. When it is pressed, it sets the service for its own company through data communication, such as 'Hyundai Motor's current price and sell', and then calls the ARS system to use the service as set by the user. In addition, we will take an example of a customized ARS service that automatically provides the contents of the service to the member automatically according to the member who accesses it. When the user connects, the first menu is 'current price and sell of holdings', '01' when pressing '01' and '02' when pressing '02' If the system is set, the system will automatically ask the current price and the intention to sell the system, and if you press '01', ask the current price and the purchase intention of the item of interest. When you press' to guide the comprehensive stock index, users can use the customized securities ARS service that is tailored to them without inconvenience, such as memorizing codes for stocks one by one. The data communication-telephony linkage system enables the following services.

1. You can call the ARS system and send a message to other users by voice. You can receive the message through the receiving Internet mail address or the ARS system. For example, when a person with an ID of 'namjukim' sends a voice message to 'boy45', the user calls the ARS system and authenticates the user by pressing a phone button corresponding to the text ID (namjukim) and the text password (ab1234). If you press the phone button corresponding to the text ID 'boy45' of another user to send a message and record the message to be sent, the system saves the message as a voice file and sends it to the receiving Internet mail address of boy45 'boy45@yahoo.com'. Send it as an attachment. In this case, the sender's Internet mail address is namjukim@mailtel.com. A person with the ID 'boy45' can check this message via 'boy45@yahoo.com' or by calling the ARS system.

2. When the Internet mail in text is sent to the relay Internet mail address, the system relays the message to the receiving Internet mail address, and the user can check the contents of the Internet mail with the receiving Internet mail address or call the ARS system and call TTS ( TEXT-TO-SPEECH).

3. You can send a fax to someone's receiving Internet mail address or send a fax to you via Internet mail. For example, when a person named 'A' sends a fax to a person with a letter ID of 'namjukim', the user dials the ARS system that provides the fax function, presses the telephone button corresponding to 'namjukim', and then sends the fax. Save this fax as a picture file and send an Internet mail with the picture file attached to the receiving Internet mail address of 'namjukim'. This method calls the ARS system, dials the fax mailbox number (corresponding to the text ID), and then sends the fax. This is not a familiar fax transmission method. In general, a fax is sent by calling a fax-only phone number and immediately sending a fax when a specific signal is lost. This is equivalent to giving each member a fax-only phone number. There must be exchange function to recognize. The fax mail system using the fax-only phone number sends the Internet mail to the receiving Internet mail address corresponding to the fax-only phone number by attaching the contents of the fax received to the fax-only phone number as a picture file.

4. You can set customized services (news, securities, etc.) to receive through ARS system in data communication in advance and use customized ARS service according to this setting. After the ARS system authenticates the user (ID and password) and services the user in a form suitable for the user, the ARS system can receive a customized ARS service that is not a uniform ARS service.

5. Internet mail addressed to the relay Internet mail address is relayed to the receiving Internet mail address, so the mail-related additional service provided by the operator operating the relay Internet mail service by setting the desired Internet mail address to the receiving Internet mail address. , Fax mail, mail arrival text service, etc.).

6. You can send voice mail and fax mail to non-members of general Internet mail. To send voicemail, faxmail, etc. via Internet mail, you need to dial the ID of the recipient's Internet mail address in the telephony and record the message or send the fax.A person who is not a member of this system does not have an ID. You can't do this. In this case, a member who wants to send a mail must make a separate caller ID to correspond to the Internet mail address that he / she wants to send in data communication, and then dial the caller ID and send voice mail and fax mail. Take the way.

For example, if a person with a text ID of 'namjukim' attaches a voice message to a person who does not use this system and sends it as an e-mail, the website with the text ID of 'namjukim' Create an outgoing list of outgoing e-mails, like If you create a memorable caller ID 'park' at an internet mail address of 'abc@chollian.net', the system assigns a corresponding caller ID '7275' to it. A person with a letter ID of 'namjukim' presses the telephone button of the number corresponding to the calling letter ID 'park' in the ARS system and records a voice message. The system attaches the recorded voice message file and sends it to the Internet mail address abc@chollian.net corresponding to the caller ID (park). Ie89@postech.ac corresponding to the caller ID 'ie89' in [Table 2]. .kr represents an Internet mailing list. When an Internet mail is sent to this Internet mail address, it is sent to all the Mailing list elements to which it belongs.

Conventional data communication and telephony existed independently, and it was difficult to interact with each other, and it did not support text as a key value for telephony. Key value can be used, and additional mail-related services such as voice mail and fax mail can be received to the Internet mail address that you want to receive through the relay Internet mail service. It can be used conveniently through the telephone ARS system, and by sending the ID address to the Internet mail address to be sent, voice mail, fax mail, etc. can be sent to Internet mail users, not members. Note one fax-only phone number The fax mail system allows the sender of the fax to send the fax in the same familiar way as a regular fax transmission. The recipient of the fax promotes his or her fax number as a regular fax number and sends it to the picture file via the incoming Internet mail. You can receive the attached fax contents.

Claims (5)

When using telephony (telephone ARS system, fax system, etc.) in conjunction with data communication (Internet website, Internet mail, PC communication, etc.), the input key value (ID, password, etc.) is the same as in data communication. When the user inputs it, the key value is pressed by pressing the telephone button of the number corresponding to the key value according to the correspondence of letters and numbers. Set the relay Internet mail address and the receiving Internet mail address, and when the mail arrives at the relay Internet mail address, it relays it to the receiving Internet mail address and sends it. A method that allows the service to be received by the intended recipient's Internet mail address. In order to send voice mail and fax mail to other Internet mail users who do not have a member ID (here, text ID) that can receive additional mail-related services, the caller ID must be matched to the Internet mail address to be sent. In the fax system, press the number of the telephone button corresponding to the caller ID to send voice mail, fax mail, etc. to the corresponding Internet mail address. The items to be serviced through the telephone ARS system can be customized in advance through data communication (setting of the items to be serviced and the short codes for them, registration of interest stocks, registration of interest news, etc.). How services are provided by different members Instead of dialing into the ARS system and entering the fax mailbox number following the instructions, you do not send a fax, but instead assign a fax-only phone number for each member and send the fax in the same way as a regular fax. A method of sending a fax mail by attaching a picture file to a receiving Internet mail address corresponding to a preset fax-only phone number by saving it as a file.