JPH1168932A - Automatic answering telephone service and message retrieval method - Google Patents

Abstract

PROBLEM TO BE SOLVED: To attain high speed retrieval of a message by registering label infor mation for each message in addition to the message and using the label informa tion as a retrieval key. SOLUTION: Information to be registered in an external storage device (voice storage section in an automatic answering telephone center) after connection of a caller to an automatic answering telephone center 3 via a exchange 1 consists of a registration number (in the time sequence starting with the earliest registered data and time), presence or absence of a mark (presence or absence of message reproduction), label information and a message 4. When a contractor reproduction request is received, a menu guidance to select the reproduction of the label information or the reproduction of the message is transmitted. In the case of reproducing the label information, the registration number and the label information are repetitively reproduced in sequence of time. In the case of reproducing the message, stored information 4 is used as a retrieval key to attain high speed retrieval. In the case of reproducing all reproduction messages, all the messages that are registered are reproduced in sequence of time.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an answering machine service for mobile phones.

[0002]

2. Description of the Related Art FIG. 5 shows a configuration of an answering machine. 2. Description of the Related Art An answering machine is a device that automatically sends a response message and records a message from a partner on a recording tape when a call is received when the owner is away. On the other hand, the answering machine service means that a phone such as a mobile phone does not have a voice mail recording function, and as a network function, when a mobile phone or the like is turned off or does not respond, A response message is transmitted, and a message from the other party is registered in the large-capacity magnetic disk.

[0003] In an answering machine, when a plurality of business messages recorded from a caller are listened to by using a telephone from outside, not all of those recorded on a recording tape are listened to. In addition, it has a function of reproducing only necessary parts excluding unnecessary parts, and it is possible to reduce a call charge.

[0004] The following describes a technique for shortening the talk time of an answering machine with reference to FIGS. 6 and 7. When the caller dials the telephone number to which the answering machine is connected, an incoming signal is detected (S100), and a response message is sent to the caller (S101). Thereafter, recording of the business message by the caller is started (S102), and at the same time, the coefficient of the tape running counter is started (S10).
3) Yes. When the caller's message recording ends,
Since the BT is transmitted from the station, it is recorded (S104)
At the same time, the tape running counter values at the start and end of the BT recording are stored (S105). Further, after the tape running is stopped, the state shifts to the answering machine standby state (S106).

When the tape is reproduced, the tape is rewound (S200) until the tape reaches the origin. When the tape becomes the origin, the rewinding is stopped, the reproducing operation (S201) is started, and the coefficient value of the tape running counter is monitored (S2).
02). During tape playback, the tape running counter is set to BT
When the recording start point is reached, the tape is fast-forwarded (S20).
Start 3). At the BT recording end point, it is determined whether the end of the tape or the next message is present (S204). If the end of the tape is reached, the running of the tape is stopped (S205).

[0006]

The first problem is that, in the answering machine service, if a plurality of business messages are registered and the required message is found last, the contractor is required. You'll hear messages you don't have for tens of minutes, which means you'll have to pay the high cost of mobile phone calls.

[0007] The reason is that the conventional method of playing back the message of the answering machine service does not have a function of playing only the necessary message out of the messages of a plurality of callers, such as fast forward playback and skipping. This is because it is necessary to listen to all the messages in order by repeating the troublesome operation of.

[0008] The present invention relates to an answering machine service,
The purpose of the present invention is to solve the above-mentioned conventional drawbacks. To provide a service that can reproduce only necessary message and reduce a call time, that is, find a necessary message in a short time. Label information for each message (name or subject, etc.)
It is an object of the present invention to provide an answering machine service that enables high-speed search of a message by registering the message separately from the message and using the label information as a search key.

[0009]

SUMMARY OF THE INVENTION According to the present invention, the answering machine service is operated by a service subscriber when a plurality of message messages registered in an answering machine service center are reproduced when the mobile phone is turned off or there is no response. In an answering machine service for sending a message for menu guidance, a first playback stage for playing back label information registered separately in advance in association with each business message, and as a result of the first playback stage, The service subscriber responds to the operation menu guidance message including a second reproduction step of reproducing only the message, a third reproduction step of sequentially reproducing all the message, and a step of ending the message. It is characterized by having a step of designating the type of the reproduction step.

[0010] Further, the label information registered separately in advance in association with each of the message messages is transmitted within a limited time after the first dial tone transmitted following the response message of the answering machine service center. If there is no response within a certain period of time or information on the name or business theme issued from the caller, the information in which the information of the caller telephone number is recorded in the storage device of the answering service center is used as the label information.

A first reproduction step of reproducing the label information includes a step of repeatedly reproducing the registration number and the label information in chronological order, and a step of reproducing the message when the message reproduction is selected during the repeated reproduction. The method includes a step of reproducing the message corresponding to the information and a step of marking the message corresponding to the label information being reproduced when mark registration is selected during repeated reproduction.

[0012] Further, a second reproduction step of reproducing only the required message is a step of transmitting guidance for selecting whether the required message is a specific one message or all of the marked messages. If only one message is specified, the message message corresponding to the input message number is reproduced. If all the marked messages are specified, the presence / absence of the mark is referred from the message storage information. There is a selection step that includes playing all the messages.

The gist of the present invention is that the message message from the caller and the label information (name or title of the message) are stored in association with each other (4 in FIG. 1 and S13 and S1 in FIG. 2).
6) and before the contractor's business message is reproduced, only the label information is reproduced in the registered order (oldest date and time of registration) (S18 in FIG. 3). Only the message is reproduced (S19, S20, S2 in FIG. 3)
2, S23) is characterized in that it has a step of enabling.

In the conventional answering machine service, when a plurality of business messages are registered, it is necessary to reproduce all the messages in the order of the oldest registration time, but the registered label information eliminates the need for a subscriber. The message that is considered can be sapped by the operation of the contractor. For this reason, the subscriber does not need to reproduce an unnecessary message, and the call time can be reduced.

[0015]

Next, embodiments of the present invention will be described in detail with reference to the drawings. FIG. 1 shows that, when an incoming call to the answering machine service subscriber is received, if the contracted terminal is turned off or does not respond, the answering machine service center connection and registration of the message are performed, and the registered message is further registered. Is shown by the contractor in the embodiment. Hereinafter, components of the present invention will be described with reference to FIG.

When a caller makes a call with a contractor, both parties are connected via the exchange 1 and the radio 2. At that time, if the contracted terminal is turned off or does not respond, the caller is connected to the answering service center 3 via the exchange 1. When the contractor reproduces the business message registered in the answering machine service center 3, the subscriber is connected to the answering machine service center 3 via the wireless device 2 and the exchange 1.

FIG. 2 is a flowchart for registering the label information and the message, and FIG. 3 is a flowchart for reproducing the label information and the message.

Hereinafter, the flowchart of FIG. 2 (at the time of registration) will be described in detail.

When a caller recording request is received, a response message prompting registration of label information and a business message is transmitted (S11). Register the message (up to about 5 seconds) after the first dial tone (S12) as label information (S13)
Then, the message after the second dial tone (S14) is registered as a business message (S15). The registration method registers the label information, the business message, and the presence / absence of the mark, together with the registration number, as in the accumulated information 4 in FIG. If the label information is omitted here, the caller telephone number is automatically registered (S16).

When the message is registered, the answering machine service subscriber calls the answering machine service center to reproduce the message. After the connection to the answering machine service center, a push button (hereinafter referred to as PB) operation is performed according to the guidance instruction.

The following is a flowchart of FIG. 3 (at the time of reproduction).
Will be described in detail.

When a contractor reproduction request is received, a menu guidance for selecting whether to reproduce only the name (label information), only the necessary message, or all messages is sent (S17). ).

In the case of reproducing only the label information, the registration number and the label information are repeatedly reproduced in chronological order (S18). When the message playback is selected by PB during repetitive playback, the message corresponding to the label information being played is played, and then the label information of the next message is played (S1).
9). If the mark registration is selected by PB during the repetitive reproduction, the message message corresponding to the label information being reproduced is marked, and the label information of the next message is reproduced (S20).

In the case of reproducing only the required message, a guidance for selecting whether to reproduce only one message or all the marked messages is transmitted (S2).
1). If only one message is specified, the message corresponding to the input message number is reproduced (S2).
2) If all the marked messages are specified, the presence / absence of the mark is referred to from the message accumulation information, and all the marked messages are reproduced, and the process returns to the menu selection (S).
23).

In the case of reproducing all the business messages, the process returns to the menu selection after reproducing all the registered business messages in chronological order (S24).

Next, a second embodiment of the present invention will be described.
This will be described with reference to FIG.

At the time of caller recording, a business message is registered following a conventional response message. At this time, the first five seconds are registered as label information separately from the business message (S31).

When a contractor reproduction request is received, a menu guidance for selecting whether to reproduce label information or a business message is transmitted (S41).

In the case of reproducing the label information, the registration number and the label report are repeatedly reproduced in chronological order (S42). If the PB operation is performed during the repetitive reproduction of the message message, the message message corresponding to the label information being reproduced is reproduced, and then the next message information is reproduced (S43).

In the case of reproducing all the business messages, the process returns to the menu selection after reproducing all the registered business messages in chronological order (S44).

[0031]

Next, the configuration of an embodiment of the present invention will be described with reference to FIG.

After the caller connects to the answering machine service center 3 via the exchange 1, the information to be registered in the external storage device (voice storage unit in the answering machine center) includes the registration number (in the order of the oldest registration date and time) and the presence or absence of the mark. (With or without message playback),
It is formed of label information (within 5 s) and a business message 4.

When the answering machine service contractor is connected to the answering machine service center via the wireless device 2 and the exchange 1, and reproduces the message, the high-speed retrieval of the message can be performed using the stored information 4 as a retrieval key. .

Next, the operation of the embodiment of the present invention will be described with reference to FIGS.

After connecting to the answering machine, the caller registers the label information following the response message and the first dial tone (S13). If PB (#) is entered without registering the label information, the caller's telephone number is automatically registered as label information (S16).

After connecting to the answering machine service center, the answering machine service contractor selects a reproduction method following the menu selection guidance (S17). The menu content is P
B (1) plays all messages, PB (2) plays labels, PB (3) plays necessary messages, and PB (*) ends.

In the case of all message playback, the message is played back in the order of oldest registration (S24), and during or after playback, pressing PB (*) returns to the menu selection guidance transmission (S17).

In the case of label reproduction, the PB
Pressing (0 #) starts mark registration (S20), and pressing PB (#) starts message reproduction (S19). When PB (*) is pressed during or after the reproduction of the message, the process returns to the menu selection guidance transmission (S17).

In the case of reproducing the required message, after sending the menu selection guidance (S21), pressing PB (1) causes one message to be reproduced (S22), and pressing PB (2) causes all marked messages to be reproduced (S23). Further, in the case of one-message playback, the corresponding message is specified by PB (message number + #). When PB (*) is pressed during or after the reproduction of the message, the process returns to the menu selection guidance transmission (S17).

[0040]

The first effect is that in the conventional answering machine service, when a plurality of business messages are registered,
In order to retrieve the necessary message, it was necessary to reproduce all the messages while repeating complicated operations such as fast-forwarding and skipping. In this case, an outline of all currently registered business messages can be obtained. As a result, it becomes possible to reduce a high call charge of the mobile phone.

The reason is that short label information such as a name and a title is added to each message, so that the contractor reproduces only the label information first, and generates an unnecessary message based on the information. This is because there is no need to reproduce.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing one embodiment of an answering machine service of the present invention.

FIG. 2 is a diagram showing a flowchart at the time of recording according to an embodiment of the present invention.

FIG. 3 is a diagram showing a flowchart at the time of reproduction according to an embodiment of the present invention.

FIG. 4 is a diagram showing a flowchart at the time of recording and at the time of reproduction according to another embodiment of the present invention.

FIG. 5 is a diagram showing a configuration of a conventional answering service.

FIG. 6 is a diagram showing a flowchart at the time of recording of a conventional answering machine service.

FIG. 7 is a diagram showing a flowchart at the time of reproduction of a conventional answering machine service.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Switch 2 Radio 3 Voice storage device (Answering service center) 4 Stored information 5 Answering machine

──────────────────────────────────────────────────の Continued on front page (51) Int.Cl. ⁶ Identification code FI H04Q 7/04 E

Claims (8)

[Claims] When a plurality of message messages registered in an answering service center are reproduced when a mobile phone is turned off or does not respond, in an answering machine service for transmitting an operation menu guidance message to a service subscriber, A first reproduction step of reproducing label information registered separately in advance in association with each message, and a second reproduction step of reproducing only necessary message as a result of the first reproduction step And a third playback step of sequentially playing back all the message messages, and a step in which the service subscriber specifies the type of the message message playback step in response to the operation menu guidance message including the step of ending the call. Answering machine service characterized by the following. 2. The method according to claim 1, wherein the label information registered separately in advance in association with each of the message messages is transmitted within a limited time after the first dial tone transmitted following the response message of the answering machine service center. 2. The label information according to claim 1, wherein, if there is no response within the time, information on the caller's telephone number recorded in a storage device of the answering service center is used as label information. Answering machine service. 3. The first reproducing step of reproducing label information includes: a step of repeatedly reproducing the registration number and the label information in chronological order; and a step of reproducing the message when the message reproduction is selected during the repeated reproduction. A step of reproducing the message corresponding to the label information; and a step of marking the message corresponding to the label information being reproduced when mark registration is selected during the repetitive reproduction. First
The answering machine service according to claim 1, which is a reproduction step. 4. The second reproduction step of reproducing only the required business message sends a guidance for selecting whether the required business message is a specific one message or all the marked messages. If only one message is specified, the message message corresponding to the input message number is reproduced. If all the marked messages are specified, the presence / absence of the mark is referred from the message accumulation information and the mark is present. 4. The answering machine service of claim 3, which is a second playback step having a selection step including a step of playing all of the messages. 5. An answering machine service for transmitting an operation menu guide message to a service subscriber when playing back a plurality of message messages registered in the answering machine service center when the mobile phone is turned off or does not respond. Operation menu guidance including a first playback stage for playing back label information registered separately in advance in association with each message, a second playback stage for sequentially playing all message messages, and a stage for ending the call An answering machine service, characterized in that the service subscriber has a step of designating a type of a reproduction step of the business message in response to the message of (1). 6. A label information registered separately in advance in association with each message, after a first dial tone transmitted following the response message of the answering machine service center, and a name and a name from the caller. 6. The answering machine service according to claim 5, wherein a message is recorded, and only a record within a short time determined from the first dial tone is used as label information. 7. The first reproducing step of reproducing label information includes: a step of repeatedly reproducing the registration number and the label information in chronological order; and a step of reproducing the message when the message reproduction is selected during the repeated reproduction. 6. A first reproduction step having a selection step of reproducing a business message corresponding to the label information.
Answering service as described. 8. A method for retrieving a registered business message in an answering machine service to be connected when the mobile phone is turned off or does not respond. Reproducing the label information registered separately in advance in association with each message, attaching an identification mark to the message requiring reproduction, and specifying the message, Playing back the message in sequence, and a method for searching for a message.