JPH11288434A - Order data processing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an order data processing system for holding the input of order information after inputting customer information to an inputting part, and improving the activity ratio of a staff. SOLUTION: Customer information and order information is transmitted from an input part (handy terminal 20) to a processing part (station 10), and a cooking slip is issued by a first printer (kitchen printer 30), and an order slip is issued by a second printer (customer printer 40) in this order data processing system. This input part is provided with an input means (holding key 25c) for inputting held information and an input means (releasing key 25d) for inputting release information for releasing holding, and either the input part or the processing part is provided with a held information storage area (holding flag area) for storing held information inputted from the input means. Then, the held information is inputted after the customer information is inputted so that the input of the order information can be temporarily turned into a held state and a waiting state. Then, the held state is released based on the release information from the input means.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

Description: BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an order data processing system for receiving a food order from a customer in a restaurant or the like and performing an accounting process.

[0002]

2. Description of the Related Art Conventionally, restaurants and the like have used an order data processing system called an order system or the like, which receives an order for a dish from a customer and performs accounting processing. It is configured as shown in FIG.

That is, as shown in FIG. 12, an order data processing system 100 includes a ROM (Read Only Memory) 111 as storage means in which various control programs are stored, customer information (hereinafter referred to as customer information), and order information. (Random access memory) 112, an input interface 113, an output interface 114, and a CPU (central processing unit) 115 for performing various controls based on the various control programs. Equipped station 110,
A staff member (a waiter or waitress, etc.) carries it,
The customer information of the visiting customer, that is, the seat number, the number of people, the order information, ie, the name of the dish, the number, etc., are input, and these information are transmitted to the station 110. The handy terminal 120, the customer information transmitted from the station 110, the order A kitchen printer 130 that issues a cooking instruction sheet based on information, a customer printer that issues customer information transmitted from the station 110, and an order slip that prints the name, quantity, unit price, and the like of a dish ordered by a customer based on order information. 140, an accounting machine 150 for performing accounting processing based on the order slip.

[0004] The attendant guides the customer who has come to the store to the seats, and also enters the customer information such as the seat number and the number of people seated by the customer, the name and number of dishes ordered by the customer, and the numeric keypad provided on the handy terminal 120, the menu The user inputs the information with the key, and then operates the transmission key to transmit the customer information and the order information to the station 110. The station 110 instructs the kitchen printer 130 to issue a cooking instruction sheet based on the customer information and the order information. Based on the instruction, the kitchen printer 130 issues a cooking instruction sheet for starting the cooking of the dish. And
In the kitchen, cooking is performed based on the cooking instruction sheet. Also,
The station 110 instructs the customer printer 140 to issue an order slip, and based on the instruction, the customer printer 140 sends the dish name ordered by the customer as described above,
An order slip on which the number, unit price, etc. are printed is issued, and the clerk delivers the order slip to the customer. In addition, the clerk delivers the food prepared in the kitchen to the customer.

[0005] When an additional order is placed, the seat number or the slip number of the order slip and the added order information, which are the customer information, are input to the handy terminal 120, and then transmitted to the station 110, whereby the above information is transmitted. Is processed in the same way as

[0006] When the customer finishes the meal, that is, finishes eating the food, the customer submits the order slip to an accounting clerk and pays the price to perform the accounting process. When the customer comes to the store, the attendant guides the customer to a vacant seat, and when the customer's seat is determined, enters customer information such as the seat number and the number of people into the handy terminal 120 and enters the station 110 into the station 110. Send and wait for the customer's food order in this state. However, there are many cases where a customer considers the contents of an order after sitting at a seat. In this case, the conventional handy terminal 120
The reception process is not completed unless the order information is input after the seat number and the number of people are input and the transmission operation to the station 110 is performed. That is, once the customer information, that is, the seat number and the number of people are input, a new In this configuration, it is not possible to return to a standby state for receiving a customer's order.

[0007] For this reason, once the customer information has been entered, the clerk must wait on the spot until the customer's order is determined. The order cannot be accepted. In order to solve this problem, even if the customer is sitting at the seat, the customer does not enter the customer information into the handy terminal 120, and performs other work until the customer's order is determined. Operational efficiency can be increased, but in this case the seat is considered vacant because no information has been sent to the station 110 that the seat has already been used by the customer and is not vacant. The customer who comes to the store is guided to this seat, and the customer who is guided is inconvenienced.

[0008]

As described above, in the conventional order data processing system, after the customer information is input to the handy terminal 120, the order information is continuously input, and the system returns to the standby state unless it is transmitted to the station 110. When the customer information is input to the handy terminal 120, the clerk has to wait on the spot until the customer's order is determined. In addition, there is a problem that reception processing of orders of other customers cannot be performed, and the operation efficiency of the attendant deteriorates. In order to solve this problem, the handy terminal 120
It is possible to increase the efficiency of the attendant by performing other tasks until the customer's order is decided without entering the customer information, but in this case, the seat is already used by the customer. However, there is a problem that the next visitor to the store is guided to this seat, causing trouble for the customer.

[0009]

SUMMARY OF THE INVENTION The present invention has been made in view of the above circumstances, and an invention according to claim 1 is an input means for inputting at least customer information and order information including a seat number in a standby state; A storage unit for storing the input information, a transmission instruction unit for transmitting the information stored in the storage unit, an input unit for transmitting the information based on a transmission instruction from the transmission instruction unit, and a cooking instruction sheet. A first printer to issue, a second printer to issue an order slip printed with the order information ordered by the customer, an accounting processing unit to perform an accounting process based on the order information of the order slip, and the input unit An order file having a customer area including a seat number area for storing transmitted customer information and an order information area provided in correspondence with the seat number area and storing order information; Based on the customer information and order information, the first printer issues a cooking instruction sheet and the second printer issues an order slip, and based on the customer's seat number subjected to the accounting process transmitted from the accounting processing unit. An order data processing system having a processing unit for clearing customer information and order information stored in the order file; an input unit for inputting hold information to the input unit; an input unit for inputting release information for releasing hold; An input section or a processing section is provided with a hold information storage area for storing hold information input from the input means, and input of the hold information after the customer information is input temporarily holds input of order information. State and the input unit is in the standby state, and based on the release information from the input means, the hold state is released and the order can be accepted. It is obtained by the order data processing system that was.

[0010] The invention according to claim 1 configured as described above, after inputting customer information from the input unit, inputting the hold information, thereby putting the input of the customer order information into the hold state and the standby state, Thereafter, when inputting the order information of the customer, since the order information can be input by inputting the release information for releasing the hold state, the clerk receives the order of another customer during the standby state. And other work can be performed, and the operation efficiency of the staff can be improved.

The invention according to claim 2 is an input means for inputting customer information including at least a seat number, order information, hold information for putting on hold, release information for releasing hold, and the like in a standby state. Storage means for storing the received information, transmission instruction means for transmitting the information stored in the storage means, transmitting the information based on a transmission instruction from the transmission instruction means, and in a standby state after transmitting the hold information And a plurality of input units, a first printer that issues a cooking instruction sheet for instructing cooking, a second printer that issues an order slip displaying order information ordered by the customer, and order information of the order slip An accounting processing unit for performing accounting processing based on the customer information, a customer area including a seat number for storing the customer information transmitted from the input unit, and the seat number area. An order file including an order information area for storing the order information, a hold information area for storing the hold information, and a customer area in which customer information of the order file is stored based on the customer information transmitted from the input unit. Determining means for determining whether or not the hold information is stored in the hold information area corresponding to the seat number area, when the release information is received together with the customer information from the input unit, the release information is stored in the hold information area corresponding to the customer. First clearing means for clearing pending information, first instructing means for instructing a first printer to issue a cooking instruction sheet based on the customer information and order information, and issuing an order slip to a second printer. The second instruction means for giving an instruction, the customer information stored in the order file based on the seat number of the customer who has performed the accounting transmitted from the accounting processor. Information and a second clearing means for clearing each information corresponding to the customer, issuing a cooking instruction sheet to the first printer based on the customer information and order information from the input means, the second printer Issue an order slip, clear the customer information stored in the order file and each piece of information corresponding to the customer based on the seat number of the accounted customer sent from the accounting unit, and enter the information. And a processing unit for releasing the hold state based on the customer information and the hold release information after the hold state and allowing the order to be received based on the hold information transmitted from the unit. It is a processing system.

[0012] According to the second aspect of the present invention, a plurality of input sections are provided, and the input of the customer's order information is put into a hold state and a standby state by inputting the hold information from the input section. Then, when inputting the order information of the customer, since the order information can be input by inputting the release information for releasing the hold state, during the standby state, the clerk can order another customer's order. It has the effect of being able to perform other tasks such as receiving and improving the operation efficiency of the staff,
Since the release of the hold state is released by customer information and release information, it can be released by any of the plurality of input units, and input of order information by the input unit instructing this release. It has the effect of being able to do.

According to a third aspect of the present invention, in the second aspect of the present invention, a vacant seat status display section is provided for displaying vacant seats in which a customer is not seated, and vacant seats are displayed based on customer information transmitted from the processing section. Is displayed in the order data processing system.

According to the third aspect of the present invention, in the second aspect of the present invention, the vacant seat status display section for displaying the vacant seats where the customer is not seated is provided, and the vacant seat status is displayed based on the customer information transmitted from the processing section. Is displayed, and in addition to the effect of the invention described in the second aspect, it is possible to easily confirm the vacant seat, so that it is possible to smoothly guide the customer who came to the store to the seat.

According to a fourth aspect of the present invention, in the second aspect of the present invention, a vacant seat display section for displaying a vacant seat where the customer is not seated is provided in the input section, and the vacant seat transmitted from the processing section to the input section is provided. This is an order data processing system in which vacant seats are displayed on the vacant seat display section based on information.

According to the fourth aspect of the present invention, in the second aspect of the present invention, the vacant seat display section for displaying the vacant seat where the customer is not seated is provided in the input section, and the vacant seat display section is transmitted from the processing section to the input section. Since the vacant seat is displayed on the vacant seat display section based on the vacant seat information, in addition to the operation of the invention according to claim 3, the attendant further increases the number of vacant seats by the vacant seat status display section of the input section carried by him / her. Since it can be easily confirmed, it has an effect that the guidance to the customer's visitor's seat can be further smoothly performed.

According to a fifth aspect of the present invention, there is provided input means for inputting customer information including at least a seat number, order information, hold information for setting a hold mode, release information for canceling a hold mode, and the like in a standby state. Storage means for storing each of the received information, transmission instruction means for transmitting the information stored in the storage means, a plurality of transmission means for transmitting based on the transmission instruction from the transmission instruction means and being in a standby state after transmitting the hold information. An input unit, a first printer that issues a cooking instruction sheet for instructing cooking, and a second printer that issues an order slip displaying order information ordered by the customer,
An accounting processing unit that performs accounting processing based on the order information of the order slip; a customer area that stores customer information transmitted from the input unit; and order information that stores order information provided corresponding to the customer area. An order file comprising an area, a hold information area for storing the hold information, etc., and a hold corresponding to the seat number area of the customer area in which the customer information of the order file is stored based on the customer information transmitted from the input unit. Determining means for determining whether or not the hold information is stored in the information area; when receiving the customer information from the input unit, the order information is stored in the hold information area corresponding to the customer area in which the customer information is stored from the order file; First clearing means for clearing the pending information that has been issued, instructing the first printer to issue a cooking instruction sheet based on the customer information and the order information First instruction means, second instruction means for instructing the second printer to issue an order slip, stored in the order file based on the seat number of the customer who has been subjected to the accounting process transmitted from the accounting processing unit. Second clearing means for clearing the customer information and each information corresponding to the customer, and issuing the cooking instruction sheet to the first printer based on the customer information and the order information from the input means. Printer to issue an order slip, clear the customer information stored in the order file and each piece of information corresponding to this customer based on the seat number of the customer for whom the accounting process was sent from the accounting unit. , Based on the hold information transmitted from the input unit, and put on hold,
The order data processing system includes a processing unit that releases the hold state based on the customer information after the hold state and enables the order to be accepted.

According to the invention of the fifth aspect, a plurality of input units are provided, and the input of the customer order information is put into a hold state and a standby state by inputting the hold information from the input unit. Then, when inputting the order information of the customer, the hold state can be released by inputting the customer information and the order information can be input. Therefore, during the standby state, the clerk receives another customer's order, etc. Has the effect of being able to perform other work and improving the operation efficiency of the attendant, and since the release of the hold state is performed by subsequent customer information, any of the input units It has an effect that it can be canceled by the input unit and the order information can be input by the input unit. Further, since the cancellation of the hold information is performed by the customer information, the clerk can input the order information without considering whether or not the customer holds the order.

[0019]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Next, an embodiment of the present invention will be described with reference to FIGS.

As shown in FIG. 1, an order data processing system (hereinafter simply referred to as a processing system) A includes a station 10 as a processing unit, a handy terminal 20 as an input unit for transmitting customer information and order information to the station 10, A kitchen printer 30 as a first printer connected to the station 10, a customer printer 40 as a second printer, an accounting machine 50 as an accounting unit, and a vacant seat display unit provided integrally with the accounting machine 50. And an empty seat indicator 60.

In the present embodiment, the customer information includes a seat number and the number of customers using the seat, and the order information includes a dish name, the number of ordered dishes, Includes price.

As shown in FIG. 1, the station 10 includes a ROM 11 as storage means for storing various control programs, a RAM 12 for storing various information such as customer information and order information, an input interface 13 and an output interface. 14, a CPU 15 for performing various controls based on the various control programs. The ROM 11, the RAM 12, the input interface 13 and the output interface 14 are connected to the CPU 15 via a bus line 16.

The RAM 12 is provided with an order file 70. As shown in FIG. 3, the order file 70 includes a seat number area 71 for storing seat numbers and a head area for storing the number of customers. A customer area 73 consisting of 72, a hold flag area 74 as a hold information area in which a hold flag as hold information is set, a slip number area 75 storing a slip number, a dish name area 76 storing a dish name, and a Number area 77 for storing the number
, And a seat flag area 79 for setting a seat flag as seat information.

An antenna 17 is connected to the input interface 13, and the kitchen printer 30, the customer printer 40, the accounting machine 50 and the vacancy indicator 6 are connected to the output interface 14.
0 is connected. Although not shown, the kitchen printer 30 and the customer printer 40 are each connected to the output interface 14 via a printer driving circuit, and the vacant seat indicator 60 is connected to the output interface 14 via a display driving circuit. Things.

Next, the handy terminal 20
Is a ROM 21 storing various control programs as shown in FIG. 2, a RAM 22 serving as storage means for storing various information such as customer information and order information, and an output interface 2
3. It includes a CPU 24, a keyboard 25, and the like, which store various control programs and perform various controls based on the control programs. ROM2
1, the RAM 22, and the output interface 23 are connected to the CPU 15 via a bus line 26, and the keyboard 25 is connected to the bus line 26 via a keyboard circuit (not shown). An antenna 27 is connected to the output interface 23.

Transmission of various information from the handy terminal 20 to the station 10 is performed by the antenna 17.
And 27 via wireless communication.

The keyboard 25 has a plurality of menu keys 25a to which various kinds of dish names for inputting the dishes ordered by the customer, a seat number of the seat where the customer is seated,
A number key 25b for inputting the number of customers, the number of dishes ordered, etc., a hold key 25c for inputting hold information, a release key 25d for inputting release information for releasing the input hold information, and instructing transmission. A transmission key 25e, a new key 25f operated in the case of a new order, an additional key 25g operated in the case of an additional order, a seat key 25h, a slip key 25i, and a start key 25j are provided. The menu key 25a through the start key 25j constitute an input means.

The RAM has a menu key 25.
a, the number of seats input from the number key 25b, the number of customers, the number of ordered dishes, the hold information input from the hold key 25c and the release information input from the release key 25d, and A storage area 21a is provided as storage means for storing information input from the various keys 25f to 25i.

The handy terminal 20 is
The staff is always carrying and using it.

When the kitchen printer 30 receives an instruction to issue a cooking instruction sheet from the station 10 from the CPU 15, which is the first instruction means, the kitchen printer 30 prints the name of the dish to be cooked, that is, the number of dishes ordered by the customer, and the like. When the customer printer 40 receives an instruction to issue an order slip from the station 10 from the CPU 15 as a second instruction means, the cooking instruction slip is issued.
An order slip on which the name of the dish ordered by the customer, the number of dishes, and the like are printed is issued.

Next, the operation of the processing system A will be described with reference to FIG.
This will be described based on the flowchart shown in FIG.

First, a description will be given of a normal case, that is, a case where a visiting customer orders a dish immediately after sitting down.

In this case, the clerk is a customer (first customer)
Arrives at the store, the vacant seat indicator 60 displays the vacant seat, and operates the vacant seat accounting machine 50. When this operation is performed, the accounting machine 50 executes the vacancy confirmation program, and as shown in FIG.
01 (“S” indicates a step and “01” is a number indicating an order, and hereinafter “step-01” is described as “S-01”). The status of the flag in the seat area 79 of the file 70 (the status of “1” being used or the status of “0” being vacant) is inquired, and the vacant seat transmitted from the station 10 is checked. Is displayed on the vacant seat indicator 60, and the process ends.

The attendant checks the vacant seat on the vacant seat indicator 60 and identifies the customer as the vacant seat (in this case, "No. 1").
Then, the start key 25j of the handy terminal 20 is operated and then the new key 25f is operated. When the start key 25j and the new key 25f are operated, the handy terminal 20 executes a program for receiving an order. That is, as shown in FIG. 5, when the start key 25j is operated, it is determined in S-1 whether or not the hold information is released.

In this case, since the clerk has not entered the hold information, the clerk proceeds to S-11 and determines whether or not the order is a new order. In this case, since it is a new order, the process proceeds to S-12.
In this step S-12, the clerk uses the number key 25b to enter the seat number of "No. 1", which is one of the customer information, and the number of persons (in this case, two persons) (S-13). Then, all the orders are received while the menu name 25a is used to input the dish name (in this case, steak) and the number (in this case, two each) of the order information received from the customer (S-1).
4, S-15). When all orders have been completed, the clerk instructs transmission by operating the transmission key 25e as the transmission means (S-16). When the transmission instruction is issued, the handy terminal 20 transmits the seat number, the number of people, and the contents of the order, that is, the name of the dish and the number of the dishes as a new order to the station 10 (S-17). And station 1
It is determined whether a response indicating a normal end has been received from 0 (S-7).
If the answer is a normal end, the program is terminated. Otherwise, the order is not transmitted to the station 10 and the process returns to S-1 to input again.

Then, from the handy terminal 20, the station 10 receives the seat number (No. 1) and the number of persons (2
Upon receiving the transmission of the name, the name of the dish (steak) and the number (two), a program for issuing a cooking instruction slip and an order slip is executed. That is, as shown in FIG. 6, whether or not the transmitted seat, that is, “No. 1” is used is set in the state of the seat flag area 79 of the order file 70, ie, “1” in the seat flag area 79. It is determined whether or not the seat is set (if the flag is “1”, the seat is not vacant) (S-41). In this case, S-
Proceeding to 42, the seat flag 79 is set to "1".
Next, the process proceeds to S-43, where “1” which is the seat number of “No. 1” is stored in the seat number area 71a of the seat number area 71, and the number of people area 72 corresponding to the seat number area 71a is stored. "2" in the number of people area 72a, "steak" in the dish name area 76a of the dish name area 76, and the number area 77s of the number information area 77.
Is set to “2”, and “0” is set to the suspension information area 74 a of the suspension information area 74. Further, the order slip number (in this case, “1” because it is the first customer visiting the store) is determined and stored in the slip number area 75 a of the slip number area 75.

If it is determined in S-41 whether the transmitted seat number "1" is used, it is determined that the flag "1" is set in the seat flag area 79 of the order file 70. That is, if the seat is vacant, the process proceeds to S-45, which is the determination means, and the seat number area 71
It is determined whether or not the flag "1" is set in the hold information area 74a of the hold information area 74 corresponding to 71a, that is, whether the flag is in the hold state, and if "1" is set, S-4
The process proceeds to step S7, where "0" is set in the flag of the hold information area 74a. Then, steps S-43, S-44, and S-45 are executed, and the process ends.

When it is determined that the flag "1" is set in the hold information area 74a, that is, the hold state is determined, the process ends as an error.

Thus, even if the clerk mistakenly accepts an order from a customer who is in a suspended state as a new state, the order can be accepted without any problem.

Then, the process proceeds to S-45 and the station 1
0, issues an instruction to issue a cooking instruction sheet to the kitchen printer 30 and issues an instruction to issue an order slip to the customer printer 40, and ends.

Then, the kitchen printer 30 issues a cooking instruction sheet in which the dish name and the seat number are printed based on the issuing instruction, and the kitchen cooks the dish based on the cooking instruction sheet. Further, the customer printer 40 issues the order slip by printing the seat number, the dish name, the quantity, the price, and the like based on the issuing instruction. This order slip is delivered to the customer by a clerk.

Similarly, the next customer who visits the store is "2
In the case of ordering one piece of coffee for the "No." seat, the attendant from the handy terminal 20 checks the seat number "2", the number of persons "1" as customer information, the dish name "coffee" as the order information and the number "1". And transmits it to the station 10. The station 10 sets “1” in the seat flag rear 79b of the seat flag area 79 of the order file 70 based on the customer information and the order information as shown in FIG.
Further, the customer information area 73, that is, the seat number area 71b and the number of people area 72b, respectively, have the seat number “2” and the number of people “1” as the customer information, and the order information area 76b and the number of the dish name area 76. Area 7
The dish name “coffee” and the number “1” are stored in 77 b of 7, and 7 b in the slip number area 75.
5b stores the slip number “2”, and the station 10 instructs the kitchen printer 30 to issue a cooking instruction slip and the customer printer 40 to issue an order slip.

The kitchen printer 30 issues a cooking instruction sheet on which the dish name and the seat number are printed based on the issuing instruction, and the kitchen cooks the dish based on the cooking instruction sheet. Further, the customer printer 40 issues the order slip by printing the seat number, the dish name, the quantity, the price and the like based on the issuing instruction. This order slip is delivered to the customer by a clerk.

Then, the first customer, that is, the customer with the seat number "1", submits the order slip to the accounting clerk after finishing eating. As shown in FIG. 7, the treasurer checks the seat number, dish name, price,
When the number is input to the accounting machine 50 (S-51), the accounting machine 5
0 performs the accounting process (S-52), transmits the input seat number "1", which is one of the customer information, to the station 10 (S-53), and terminates the accounting process program.

The station 10 is connected to the accounting machine 5.
When receiving the seat number “1” transmitted from “0”, an update program for updating the order file is executed. That is,
As shown in FIG. 8, when the seat number "1" transmitted in S-61 is received, the seat used by the customer is determined to be empty, and the seat number area 71 of the order file 70 is determined to be empty.
The seat flag of the seat information area 79a corresponding to a is set to "0" (S-62), and the process proceeds to S-63, which is the second clearing means, where the seat number area 71a as the customer information area and the number of persons The seat number "1" and the number of persons "2" as customer information stored in the area 72a, the dish name "steak" and the number of dishes stored in the dish name area 76a and the quantity area 77a as order information areas. "2" is cleared, and the slip number "1" is cleared from the slip number area 75a, and the process ends.

Next, a case where a customer places an order once after placing an order, that is, a case where an order is placed after a dish already ordered has been transmitted to the station 10 will be described.

In this case, description will be made on the assumption that the customer of the seat number "1" places an additional order. When an additional order is placed,
The clerk operates the start key 25j of the handy terminal 20, then operates the additional key 25g, and designates either the seat number or the already-delivered order slip number as the customer information for identifying the customer for the additional order. . In this case, the seat key 25h is operated because the seat number is designated by the seat number. Then, as shown in FIG. 5, it is determined in S-1 whether or not the hold is released. In this case, since the hold is not released, the process proceeds to S-11, where it is determined whether or not the order is a new order. Then, the process proceeds to S-21. And S-2
At 1, it is determined whether or not the customer information specifying the customer in the additional order has been inputted by the seat number. In this case, since the processing is performed by the seat number, the process proceeds to S-22, where the attendant enters the seat number “1”. The menu name 25a and the numeric key 25b are used to input the name of the dish and the number of dishes added (S-23, S-23).
-24).

When all orders are completed, the clerk operates the transmission key 25e to give a transmission instruction (S-25). The handy terminal 20 to which the transmission instruction is issued transmits the seat number "1", the number of persons "2", and the order information, that is, the dish name and the number of pieces to the station 10 as an additional order (S-26). And station 1
It is determined whether a response indicating a normal end has been received from 0 (S-7).
If the answer is a normal end, the program is terminated. Otherwise, the order is not transmitted to the station 10 and the process returns to S-1 to input again.

When the station 10 receives the transmission of the seat number "1", the number of persons "2", the dish name "salad" and the number "2" from the handy terminal 20, the station 10 issues a cooking instruction slip and an order slip. Execute

That is, as shown in FIG. 9, a search is made as to whether or not the transmitted seat number “1” is stored in the seat number area 71 of the order file 70. In this case, since the seat number "1" is stored in the seat number area 71a of the number area 71, the S-
At 71, it is determined whether or not the 74a flag "1" after the hold information area 74 is set. In this case, since it is not in the hold state, that is, "0" is set, S-7
2 and add the added dish name “salad” to 76 b of the dish name area 76 and the number information area 77
The number “2” is stored in 77b of the numbers. And S-
The process proceeds to 73 and, together with the slip number stored in the slip number area 75a, instructs the kitchen printer 30 to issue a cooking instruction slip to the customer printer 40, and issues an order slip to the customer printer 40, and ends.

If the flag "1" is set in the hold information area 74a in S-71, the flow advances to S-74 to set the flag "0" in the hold information area 74a, that is, release the hold. After executing S-72 and S-73, the process ends.

With this configuration, even if the clerk accepts the additional order without knowing that the clerk is on hold, the clerk can accept the order without any problem.

Then, the kitchen printer 30 issues a cooking instruction sheet on which the added dish name and seat number are printed based on the issuing instruction, and the kitchen cooks the dish based on the cooking instruction sheet. In addition, customer printer 4
0 issues the order slip by printing the seat number, the dish name, the quantity, the price, the slip number stored in the slip number area 75a, and the like based on the issuing instruction. This order slip is delivered to the customer by a clerk.

Next, a case where a seated customer holds a food order, that is, a case where the customer is seated but takes a long time to decide on a dish to order will be described.

The attendant guides the customer to an empty seat, and when the seat is determined, the start key 25j of the handy terminal 20,
The new key 25f is operated, and the seat number (in this case, “3”) and the number of people (in this case, “1”) are input by the numeric key 25b, and an order from the customer is awaited. At this point, it is assumed that the customer requests that the customer wait for a while before deciding the order, that is, a hold request. When this request is made, the clerk operates the hold key 25c of the handy terminal 20 and also operates the transmission key 25e.
By operating the transmission key 25e, the handy terminal 20 transmits the seat number "3" and the number of persons "1", that is, the customer information and the hold information to the station 10.

Then, the station 10 executes the suspension program. That is, when the seat number “3”, the number of persons “1” and the hold information are received from the handy terminal 20, the seat number “1” is stored in the seat number area 71c of the customer information area 73 of the order file 70 as shown in FIG. To
Also, the number “1” is stored in the number area 72c (S-8).
1) Then, a flag "1" is set in the hold information area 74c (S-82). Then, the process proceeds to S-83, in which the flag "1" is set in the seat flag area 79c, and the process ends.

Next, it is assumed that the customer orders one lunch. At this time, the person in charge is the handy terminal 20
Is operated, the hold release routine is executed. That is, as shown in FIG. 5, it is determined whether or not the hold is released in S-1. In this case, the hold is released, so the process proceeds to S-2 and the seat number is input in S-2. . Then, the menu name 25a and the number key 25b are used to prepare the ordered dish name "lunch" and the number "1".
Is input, and the input of all the dish names and the number is completed (S
-3, S-4), the transmission key 25e is operated (S
-5). When the transmission key 25e is operated, the handy terminal 20 transmits to the station 10 the release information, the seat number as one of the customer information, and the dish name “lunch” and the quantity “1” as the order information ( S-6) Then, it is determined whether or not the response of the normal end is received from the station 10 (S-7). If the answer is the normal end, the program is terminated. Since it has not been transmitted to S10, the flow returns to S-1 and the input is repeated.

When the station 10 receives the seat number "3", the number of persons "1", the dish name "lunch" and the number "1" from the handy terminal 20, the station 10 issues a cooking instruction sheet and an order slip. Execute

That is, as shown in FIG. 11, it is searched whether or not the transmitted seat number “3” is stored in the seat number area 71 of the order file 70. In this case, since the seat number “3” is stored in the seat number area 71c of the number area 71, the flag “1” of the hold information area 74c corresponding to the seat number area 71c is stored.
Is cleared and "0" is set to release the hold (S-91). S-91 for releasing the flag "1" of the hold information area 74c, that is, the hold information area 74, that is, releasing the hold state, constitutes a first clearing unit.

Next, a dish name area 76c and a quantity area 7 which are order information areas corresponding to the seat number area 71c.
"Lunch" and "1" are stored in the respective 7c as indicated by the two-dot chain lines (S-92). Further, the slip number (in this case, “3”) is determined, and the slip number “3” is stored in the slip number area 75c (S-93). Then, S-9
In step 4, together with the slip number [3] stored in the slip number area 75 c, the kitchen printer 30 is instructed to issue a cooking instruction sheet.
To issue an order slip and finish.

The kitchen printer 30 issues a cooking instruction sheet on which the dish name “lunch” and the seat number “3” are printed based on the issuing instruction, and the kitchen cooks the dish based on the cooking instruction sheet. . In addition, customer printer 4
0 issues the order slip by printing the seat number "3", the dish name "lunch", the number "1", the price and the slip number [3] based on the issuance instruction. This order slip is delivered to the customer by a clerk.

As described above, the order data processing system A puts the customer order information, such as a seat number, from the handy terminal 20 and then enters the hold information to put the input of the customer order information on hold. With the standby state, and then the customer's order information, that is, the dish name,
When inputting the number of persons, since the order information can be input by inputting the release information for releasing the hold state by operating the release key 25d, the clerk receives another customer's order during the standby state. And other work can be performed, and the operation efficiency of the staff can be improved.

Even when a plurality of handy terminals 20 are provided, the holding information area 73 is provided in the station 10, and the seat number of the customer information and the release key 25d are operated to hold the station 10. Since the hold information set in the information area 74 can be released, any of the handy terminals 20 can be released.
Can also release the hold and accept the order.

Further, the vacant seat indicator 60 for displaying the vacant seats not occupied by the customer is provided, and the vacant seats are displayed based on the seat numbers transmitted from the accounting machine 50 to the station 10. It is possible to smoothly guide the customer who came to the store because the information can be confirmed.

Also, a case where a plurality of handy terminals 20 are provided and the customer's input is put into a hold state and a standby state by inputting hold information from the handy terminal 20, and thereafter the order information of the customer is input Can cancel the hold state by inputting the seat number which is customer information and input the order information, so during the standby state, the clerk can perform other work such as receiving an order of another customer. It is possible to improve the operation efficiency of the attendant, and since the release of the holding state is performed by inputting the seat number which is the customer information, it can be released by any handy terminal 20 and the order can be placed by this handy terminal 20. You can enter information. In addition, since the release of the hold information is performed by the seat number which is the customer information, the attendant can input the order information without considering whether the customer holds the order, so that the reception of the order is extremely efficient. Can be done

In the above embodiment, the vacancy indicator is provided in the checkout machine 50.
May be configured to be provided in the handy terminal 20 as shown by the two-dot chain line, and the vacant seat information may be transmitted from the station 10 and displayed. In this case, the clerk receiving the customer's guidance and order Since the vacancy status can be checked by the handy terminal 20 carried by the user, the clerk can check the vacancy more easily,
There is an advantage that the guidance to the customer's seat that has come to the store can be made smoother, and the clerk does not need to walk to the place where the accounting machine 50 is located every time when checking the vacant seat. It also has the advantage that the reduction can be achieved.

[0067]

As described above, according to the first aspect of the present invention, after inputting customer information from the input unit, inputting the hold information puts the input of the customer order information into the hold state and the standby state. Then, when inputting the order information of the customer, since the order information can be input by inputting the release information for releasing the hold state,
During the standby state, the clerk can perform other work such as receiving an order from another customer, and has the effect of improving the operation efficiency of the clerk.

According to the second aspect of the present invention, a plurality of input units are provided, and input of the customer's order information is put into a hold state and a standby state by inputting the hold information from the input unit. When inputting the order information of the customer, since the order information can be input by inputting the release information for releasing the hold state,
During the standby state, the clerk can perform other work such as receiving an order from another customer, which has the effect of improving the operation efficiency of the clerk. Since the release is performed by the release information, the release can be performed by any of the plurality of input units, and the input information can be input by the input unit.

According to a third aspect of the present invention, in the second aspect of the present invention, a vacant seat display section is provided for displaying a vacant seat where the customer is not seated, and the vacant seat is displayed based on the customer information transmitted from the processing section. With this configuration, in addition to the effect of the second aspect of the invention, vacant seats can be easily confirmed, so that there is an effect that guidance to customers who come to the store can be smoothly guided.

According to a fourth aspect of the present invention, in the second aspect of the present invention, a vacant seat display section is provided in the input section for displaying a vacant seat where the customer is not seated, and the customer transmitted from the processing section to the input section is provided. Since the vacant seats are displayed based on the information, in addition to the effect of the third aspect of the present invention, the attendant can more easily confirm the vacant seats by the vacant seat status display unit of the input unit carried by him / her. In addition, the present invention has an effect that the guide to the seat of the customer who visits the shop can be further smoothly performed.

According to a fifth aspect of the present invention, a plurality of input sections are provided, and the input of the customer's order information is put into a hold state and a standby state by inputting the hold information from the input section. When inputting the order information of the customer, since the hold state can be released by inputting the customer information and the order information can be input, during the standby state, the clerk receives another order such as receiving another customer's order. It has the effect of being able to work and improving the operation efficiency of the attendant, and since the release of the hold state is performed by customer information, it is released by any of the plurality of input units This has the effect that order information can be input by the input unit. In addition, since the cancellation of the hold information is performed by the customer information, the clerk can input the order information without considering whether the customer holds the order.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of an order data processing device according to an embodiment of the present invention.

FIG. 2 is a diagram showing a handy terminal (input unit) of the order data processing device of the embodiment.

FIG. 3 is a diagram showing a configuration of an order file of the order data processing device of the embodiment.

FIG. 4 is a flowchart showing the operation of the checkout machine of the order data processing apparatus according to the embodiment (vacancy confirmation processing operation).

FIG. 5 is a flowchart showing the operation of a handy terminal (input unit) of the order data processing device of the embodiment.

FIG. 6 is a flowchart (new order processing operation) showing an operation of a station (processing unit) of the order data processing device of the embodiment.

FIG. 7 is a flowchart showing the operation of the accounting machine of the order data processing apparatus according to the embodiment (accounting operation).

FIG. 8 is a flowchart (order file update processing operation) showing an operation of a station (processing unit) of the order data processing device of the embodiment.

FIG. 9 is a flowchart (additional order processing operation) showing an operation of a station (processing unit) of the order data processing device of the embodiment.

FIG. 10 is a flowchart showing the operation of a station (processing unit) of the order data processing apparatus according to the embodiment (holding operation).

FIG. 11 is a flowchart illustrating the operation of a station (processing unit) of the order data processing apparatus according to the embodiment (a hold information release processing operation).

FIG. 12 is a diagram showing a configuration of a conventional order data processing device.

[Explanation of symbols]

A Order data processing system 10 Station (processing unit) 12 RAM (storage unit) 15 CPU (various control units) 20 Handy terminal (input unit) 25 Keyboard 25a Menu key (part of input unit) 25b Numeric key (input unit) 25c Hold key (part of input means) 25d Release key (part of input means) 25e Send key (part of input means) 25f New key (part of input means) 25g Additional key (input means) 25h seat key (part of input means) 25i slip key (part of input means) 25j start key (part of input means) 30 kitchen printer (first printer) 40 customer printer (second part) Printer) 50 Checkout machine (Accounting section) 60 Vacancy indicator (Vacancy display section)

Claims (5)

[Claims] An input unit for inputting customer information and order information including at least a seat number in a standby state; a storage unit for storing the input information; a transmission instruction unit for transmitting the information stored in the storage unit; An input unit for transmitting the respective information based on a transmission instruction from the transmission instruction unit, a first printer for issuing a cooking instruction slip, and a second printer for issuing an order slip printed with order information ordered by the customer. A printer, an accounting unit for performing an accounting process based on the order information of the order slip, and a customer area including a seat number area for storing customer information transmitted from the input unit and a seat area corresponding to the seat number area. An order file having an order information area for storing order information, a first printer issuing a cooking instruction sheet based on the customer information and the order information, and a second printer And a processing unit for clearing the customer information and the order information stored in the order file based on the seat number of the accounted customer transmitted from the accounting unit while causing the customer to issue an order slip. In the processing system, input means for inputting hold information to the input unit, input means for inputting release information for releasing the hold, and hold for storing the hold information input from the input means to any of the input unit or the processing unit An information storage area is provided, and input of the order information is temporarily suspended by inputting the hold information after the customer information is input, and the input unit is set to the standby state, and based on the release information from the input means, An order data processing system wherein a hold state is released and an order can be accepted. 2. Input means for inputting in a standby state customer information including at least a seat number, order information, hold information for holding a hold state, release information for canceling a hold state, and storage for storing the input information. Means, a transmission instruction means for transmitting the information stored in the storage means, a plurality of input units which are in a standby state after transmitting the information based on the transmission instruction from the transmission instruction means and hold information transmission, A first printer that issues a cooking instruction sheet for instructing cooking, a second printer that issues an order slip displaying order information ordered by the customer, and an accounting that performs an accounting process based on the order information of the order slip A processing unit, a customer area including a seat number for storing the customer information transmitted from the input unit, and an order provided corresponding to the seat number area and storing the order information An order file composed of an information area, a hold information area for storing the hold information, etc., corresponds to a seat number area of the customer area in which the customer information of the order file is stored based on the customer information transmitted from the input unit. Determining means for determining whether or not the hold information is stored in the hold information area; when receiving release information together with customer information from the input unit, clearing the hold information stored in the hold information area corresponding to the customer; A first clearing means, a first instruction means for instructing the first printer to issue a cooking instruction sheet based on the customer information and the order information, and a second instruction for instructing the second printer to issue an order slip. Means, the customer information stored in the order file based on the seat number of the accounted customer transmitted from the accounting unit, and the customer information corresponding to the customer. It has a second clearing means for clearing each information, and causes the first printer to issue a cooking instruction sheet and the second printer to issue an order slip based on the customer information and order information from the input means. The customer information stored in the order file and each piece of information corresponding to the customer are cleared based on the seat number of the customer who has performed the accounting process transmitted from the accounting processing unit, and the hold information transmitted from the input unit. An order data processing system comprising: a processing unit that releases the hold state based on the customer information and the hold release information after the hold state and enables an order to be received based on the customer information after the hold state and the hold release information. . 3. The invention according to claim 2, further comprising a vacancy status display section for displaying a vacant seat where the customer is not seated, and displaying the vacancy based on the customer information transmitted from the processing section. Characteristic order data processing system. 4. The invention according to claim 2, wherein a vacant seat display section for displaying a vacant seat where the customer is not seated is provided in the input section, and the vacant seat display section is provided on the basis of the vacant seat information transmitted from the processing section to the input section. An order data processing system characterized by displaying vacant seats. 5. An input means for inputting customer information including at least a seat number, order information, hold information for setting a hold mode, release information for releasing a hold mode, and the like in a standby state, and storage for storing the input information. Means, transmission instruction means for transmitting the information stored in the storage means, a plurality of input units to be transmitted based on the transmission instruction from the transmission instruction means and to be in a standby state after transmitting the hold information,
A first printer that issues a cooking instruction sheet for instructing cooking, a second printer that issues an order slip displaying order information ordered by the customer, and an accounting that performs an accounting process based on the order information of the order slip A processing area, a customer area for storing customer information transmitted from the input section, an order information area for storing order information provided corresponding to the customer area, a hold information area for storing hold information, and the like. It is determined whether or not the hold information is stored in the hold information area corresponding to the seat number area of the customer area in which the customer information of the order file is stored based on the order file and the customer information transmitted from the input unit. Determining means for receiving customer information from the input unit and storing the customer information from the order file in a hold information area corresponding to the customer area in which the customer information is stored First clearing means for clearing the hold information that has been held, first instructing means for instructing the first printer to issue a cooking instruction sheet based on the customer information and order information, and an order slip to the second printer. The second instruction means for issuing issuance, the customer information stored in the order file based on the seat number of the accounted customer transmitted from the accounting processing unit and the second information for clearing each information corresponding to the customer. It has a second clearing means, and based on the customer information and the order information from the input means, causes the first printer to issue a cooking instruction sheet and the second printer to issue an order slip, and transmits the same from the accounting processing unit. The customer information stored in the order file and each piece of information corresponding to the customer are cleared based on the seat number of the customer for whom the accounting process has been performed, and transmitted from the input unit. Has been based on the suspension information is on hold, the order data processing system characterized by comprising a processing unit that allows reception of the release order the pending state based on the customer information after this hold.