JPH11195191A - Failure countermeasure supporting device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a failure countermeasure supporting device for allowing even an instruction communication person without any special knowledge to select a most appropriate staff to be dispatched for repair, and to support the staff. SOLUTION: A failure countermeasure supporting device 5 for displaying management information such as check ranking of a staff who patrols in a building of a customer, repair ranking indicating the difficulty of repair of defective equipment, and ability ranching indicating the ability of a shaft or the like on a display screen 6 is arranged in a maintenance company 3. Then, an instruction communication person 4 determined a staff to be dispatched based on each ranking displayed on the display screen 6, while this failure countermeasure supporting device 5 is provided with a transmitting means 10 for transmitting information check as such and failure history to portable terminal equipment carried by each staff.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a failure handling support apparatus for assisting a person in charge of an instruction to quickly repair a failure of equipment in a building.

[0002]

2. Description of the Related Art In general, buildings are equipped with equipment such as elevators and plumbing and sanitation facilities. These equipment are inspected by a specialized security company in order to maintain quality and performance at a certain level. Has been commissioned. For example,
The security company to which the inspection work of the elevator is outsourced dispatches specialized workers to periodically inspect and repair the customer's building. Has been informed by telephone that a failure has occurred from a customer. The contact person in charge of the security company, who received the notification, first checked the location of the building where the breakdown occurred on a map, and from the worker's patrol area marked on the destination bulletin board near the building where the breakdown occurred A number of workers who have the skills to repair the vehicle by estimating the difficulty of the repair based on the failure state of the elevator, and then suspend the work from the contents of the inspection currently being performed. Select and determine the workers who can go for restoration. After that, the instruction contact person rings the pager carried by the worker, and if the pager rings, it is pre-arranged to contact the instruction contact person by telephone, so the worker Upon receiving the information, the location of the building in which the malfunction occurred and the malfunction status of the elevator are notified and the building can be repaired.

[0003]

However, according to the above-described conventional troubleshooting method, if the person in charge of the instruction is not familiar with the geography of the security area, the skills of each worker, and the expertise of the building equipment, it is necessary to repair the equipment. Cannot be quickly selected. However, since the equipment is diverse, such as elevators and plumbing and sanitation facilities, it is difficult to quickly have the expertise of all equipment and equipment. .

It is an object of the present invention to provide a trouble-shooting system which enables even an instruction contact person having no specialized knowledge to select an optimum worker to be repaired and to provide support for promptly performing repair. An object of the present invention is to provide a response support device.

[0005]

SUMMARY OF THE INVENTION In order to achieve the above object, the present invention relates to a failure handling support device arranged in a security company for selecting a worker to be dispatched when an equipment failure occurs. Input device for inputting the name of the building where the failure occurred and the failure status when a failure report was received from the manager of the facility, and the repair rank of the failure when this input device was operated, and work to perform inspection work in the vicinity A database for searching the work rank of the worker and the skill rank of the worker;
And a display screen for displaying information from the database.

As described above, the failure handling support device according to the present invention, when a failure notification is received from a building manager, inputs the name of the failed building and the failure status from the input device.
The repair rank of the malfunction, the work rank of the work currently being inspected in the vicinity, and the skill rank of the worker are displayed on the display screen. It is possible to select the most appropriate worker to be repaired by comparing and determining the rank, and thus to provide support for promptly performing the repair.

[0007]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram of a failure handling support device according to an embodiment of the present invention. When a failure occurs in the equipment of the building 1, the instruction liaison person 4 waiting at the security company 3 receives a notification of the failure from the manager 2 of the building 1 and performs a failure response. The response support device 5 supports the instruction contact person 4. The trouble handling support device 5 includes a display screen 6 for displaying various information, an input device 7 for inputting information, and an electronic map 8 data capable of displaying the geography of the security area on the display screen 6. A traffic condition input unit 20 capable of inputting published traffic information and displaying information such as traffic congestion on the display screen 6;
A route search unit 21 that allows a worker to search for a route that can move to the building in which failure has occurred in the shortest time and display the route on the display screen 6, and calculates and displays the time required to move to the building in which failure has occurred. It is composed of a travel time calculator 9 that can be displayed on the screen 6, a transmission unit 10 that transmits information to a portable terminal device carried by the worker, and a database 11 configured with various management information. I have.

The display screen 6 displays an electronic map 12 around the building 1 in which the failure has occurred. On the electronic map 12, the location 13 of the building in which the equipment failure occurred and the location 14a of the building under inspection are shown. , 14b and an information display frame 1 for displaying a failure state, information of a manager, etc. in a building in which a failure has occurred.
5, information display frames 16a and 16b for displaying inspection contents and information of workers in the building under inspection, the shortest route 17 searched by the traveling time calculation unit 9, and the traffic condition input unit 20
, And the location 19 of the parking lot around the building 1 in which the malfunction has occurred can be displayed.

FIG. 2 is a plan view showing an example of the database 11 shown in FIG. The database 11 includes an inspection schedule database 11a that enables the instruction / contact person 4 to know when, where, who performs what kind of inspection, and
An administrator database 11b capable of ascertaining the contact information and address of an administrator of the building 1 in which a failure has occurred, and an operator database 11 capable of ascertaining the skills and pager numbers of each worker.
c and a building database 11d that can grasp the model of each facility device of the building 1 in which the failure has occurred, the inspection and the failure history.
And a failure database 11e capable of grasping the degree of difficulty of repair from the failure state, and a stock parts database 1 capable of grasping where and how many parts are required when parts need to be replaced.
1f. Here, the inspection contents in the inspection schedule database 11a are classified according to the degree of difficulty called an inspection rank. Failure database 1
The failure contents in 1e are also classified according to the degree of difficulty called a repair rank. This repair rank is made to correspond to a skill rank obtained by classifying the skills in the worker database 11c so that it is possible to know which worker can perform which repair.

Next, the response of the instruction / contact person 4 when receiving a notification of a failure from the manager 2 will be described with reference to the flowchart shown in FIG. When a failure is reported from the building manager 2, an arbitrary person is always on standby at the security company 3 so that no one is present. In step S1, when a failure report is received, in step S2, the person who received the failure report becomes the instruction contact person 4 and becomes the input device 7 of the failure handling support device 5.
Input the building name and the failure state of the building 1 in which the failure has occurred. Then, the failure handling support device 5 selects a map around the building 1 in which the failure has occurred from the electronic map data 8 and displays the electronic map 12 on the display screen 6. Next, the electronic map 12
The location 13 of the building in which the failure has occurred is displayed above, and the locations 14a and 14b of the building under inspection in the vicinity are searched from the inspection schedule database 11a, and the electronic map 12 is displayed.
Display above. Then, the traffic congestion points 18a, 1 are inputted from the traffic condition input unit 20 and are generally announced.
8b is displayed on the electronic map 12. Next, the failure state input from the input device 7 and the data of the building from the manager database 11b are taken out and displayed in the information display frame 15 of the building where the failure has occurred, and the repair state of the failure state input from the failure database 11e is displayed. Take out and display. Next, the information display frames 16a and 16b of the building under inspection are
Next, the worker under inspection retrieved from the inspection schedule database 11a and the skill rank and pager number of the worker from the worker database 11c are displayed. Also,
The travel time from the location 13 of the failed building to the locations 14a and 14b of the building under inspection is calculated and displayed using the travel time calculation unit 9.

Thereafter, in step S3, the instruction contact person 4
Means that the work rank is higher than the repair rank, and the work being performed at that time has a lower work rank, that is, the location 13 where the inspection was interrupted and the current failure occurred immediately.
A worker with the shortest travel time is selected from a plurality of candidates who can go to restoration. When the instruction contact person 4 who has selected the worker inputs the name of the selected worker from the input device 7, the failure handling support device 5 displays the shortest route 17 and the vicinity of the building 1 where the failure has occurred on the display screen 6. The parking lot 19 is displayed on the electronic map 12. Next, in step S4, the instruction contact person 4 rings a pager carried by the selected worker.

The worker who rings the pager looks at the portable terminal device which he is carrying as predetermined. In the next step S5, an electronic map 12 displaying the shortest route 17 and the location 19 of the parking lot on the worker's portable terminal device from the transmission means 10 for transmitting information of the failure handling support device 5, and a failure from the building database 11d. Inspection and failure history of the equipment where the error occurred are transmitted. The worker who receives this can estimate the cause of the failure from the inspection and the failure history, and can quickly perform the subsequent recovery work. On the other hand, when parts need to be replaced, the instruction contact person 4 who has received instructions from the operator can quickly arrange parts using the inventory parts database 11f.

As described above, when a failure report is received from the building manager 2, the failure response support device 5 is input from the input device 7.
When the building name and the failure state of the building 1 in which the failure has occurred are input, the repair rank of the failure, the work rank of the worker performing the inspection work in the vicinity, the skill rank of the worker, and the like are displayed on the display screen 12. Therefore, even the instruction contact person 4 who does not have the specialized knowledge can select the most suitable worker to dispatch for restoration only by comparing these ranks. At this time, in the above-described embodiment, when the building name and the failure state of the building 1 in which the failure has occurred are input from the input device 7 to the failure handling support device 5, the display screen 6 displays the area around the building 1 in which the failure occurred. Since the map is selected from the electronic map data 8 and the electronic map 12 is displayed, the location 13 of the building where the failure has occurred and the location 14 of the building under inspection in the vicinity are displayed on the electronic map 12.
a, 14b, traffic congestion points 18a, 18b, travel time from the location 13 of the building in which the malfunction occurred to the locations 14a, 14b of the building under inspection, the shortest route 17,
Since the supplementary information such as the parking lot 19 around the building 1 in which the failure has occurred is displayed, the optimum worker to be dispatched for restoration can be selected based on the more detailed supplementary information.

In addition, since the inspection and the failure history of the equipment in the building 1 in which the failure has occurred can be transmitted from the failure response support device 5 to the portable terminal device carried by the worker, the received worker can If the cause of the failure is inferred from the inspection and failure history, or if parts need to be replaced, it is possible to promptly request the instruction contact person 4 to arrange the parts using the stock parts database 11f. Will be able to At this time, in the above-described embodiment,
Since the electronic map 12 indicating the shortest route 17 and the location 19 of the parking lot is sent as supplementary information from the transmission means 10 for transmitting the information of the failure handling support device 5 to the portable terminal device of the worker, Can be quickly moved and repaired using a portable terminal device.

[0016]

As described above, the failure handling support device according to the present invention provides an input device for inputting the name of a building in which a failure has occurred and a failure state when a failure notification is received from a building manager, and the input device. Display screen that displays the repair rank of the failure, the work rank of the worker performing the inspection work in the vicinity, and the skill rank of the worker,
Even a person in charge of instruction who does not have specialized knowledge can select the most appropriate worker to be repaired simply by comparing ranks, and can provide support for promptly performing repair.

[Brief description of the drawings]

FIG. 1 is a block diagram of a failure handling support device according to an embodiment of the present invention.

FIG. 2 is a plan view showing a database of the failure handling support device shown in FIG.

FIG. 3 is a flowchart showing an operation of the failure handling support device shown in FIG.

[Explanation of symbols]

 5 Trouble handling support device 6 Display screen 7 Input device 8 Electronic map data 9 Travel time calculation unit 10 Transmission means 11 Database 11a Inspection schedule database 11b Manager database 11c Worker database 11d Building database 11e Failure database 11f Inventory parts database 12 Electronic map 20 Traffic condition input section 21 Route search section

Claims (7)

[Claims] 1. A failure handling support device arranged at a security company to select a worker to be dispatched when a failure occurs in equipment or equipment, the failure occurs when a failure notification is received from a building manager. An input device for inputting a building name and a failure state, and a database for searching for a repair rank of the failure when the input device is operated, a work rank of a worker performing an inspection work in the vicinity, and a skill rank of the worker. When,
And a display screen for displaying information from the database. 2. The apparatus according to claim 1, wherein when a building name and a failure state are input from the input device, an electronic map around the building where the failure has occurred on the display screen and a failure of the equipment have occurred. A failure handling support device characterized by displaying a building and a building under inspection in the vicinity. 3. The trouble handling support device according to claim 1, further comprising a traffic state input unit for displaying information on traffic congestion from publicly available traffic information on the display screen. 4. An electronic map around a failed building, which is displayed on the display screen when a building name and a failure state are input from the input device, according to claim 2,
A traffic condition input unit for displaying information on traffic congestion from publicly available traffic information on the display screen, and information of the equipment from the place under inspection using the information from the traffic condition input unit and the electronic map. A failure handling support device comprising a route search unit for searching for a route that can move to a building in which failure has occurred in the shortest time and displaying the route on the display screen. 5. The moving time calculating unit according to claim 4, wherein the moving time calculating unit calculates a moving time from a distance from the place where the inspection work is being performed to the building in which the equipment has failed and displays the moving time on the display screen. A failure handling support device characterized by being provided. 6. The failure handling support device according to claim 1, further comprising a transmission unit for transmitting information to a portable terminal device carried by a worker who is performing an inspection work in the vicinity. 7. The failure handling support device according to claim 6, wherein the information transmitted to the portable terminal device includes an inspection and a failure history of the equipment having a failure.