JP2007172229A - Monitoring device for facility equipment - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To provide the monitor equipment of facility equipment for accurately extracting optimal mobilization staffs, and for making quick mobilization requests. <P>SOLUTION: This monitoring device of facility equipment is provided with terminal equipment 2a to 2n for detecting the abnormality of facility equipment installed in buildings 1a to 1n, and for transmitting abnormality information; a control center 4 for receiving the abnormality information through a communication means 3 and portable telephones 5a to 5f carried by mobilization staffs A to F. A processing part 4c of the control center 4 extracts the mobilization staffs assigned to the pertinent region according to the reception of the abnormality information, and operates the sequencing of mobilization requests to the mobilization staffs extracted by the mobilization staff extracting means based on operating status information, the radio status information of portable telephones carried by the mobilization staffs and the experience values and operation qualifications of the mobilization staffs, and makes the mobilization requests according to the sequencing. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a monitoring device for facility equipment that extracts dispatch personnel suitable for anomaly response to equipment installed in a building and makes a dispatch request.

  As this kind of method and device, when an abnormality occurs in a building, the abnormal information is reported to a plurality of dispatched personnel, and the dispatched personnel responding to the abnormality from the dispatched personnel based on the response from the dispatched personnel to this abnormal information. Is extracted (for example, see Patent Document 1).

In addition, a management building that sends an abnormal report when a facility failure occurs, a management center that receives the abnormal report via communication means, a mobile phone and mobile means owned by a primary responder, and a secondary responder Display on the monitor in the management center of the management center of the location of the management building where the failure occurred, the location information of each responder, and the engineer management plan of the secondary responder It has been proposed that a dispatch instruction is sent to the mobile phone of each responder existing in a serviceable area, and each responder is dispatched to the management building where the failure occurred (see, for example, Patent Document 2).
JP 2002-27568 A JP 2004-110117 A

  However, in the former case mentioned above, since all the dispatch personnel attached to the building are requested to be dispatched, the extraction of dispatch personnel actually going to the site depends on the response of the dispatched personnel who received the report. Will do. For this reason, there is a possibility that an inappropriate dispatch person may go to the site without the experience value and work contents of the dispatch staff being reflected in the selection of the dispatch staff, and there is a problem that it takes time to recover from the failure.

  In the latter case described above, each responder within a predetermined dispatchable range, that is, a dispatched person is automatically notified all at once, and after the dispatched person returns a response to the management center, The necessary information is provided by calling from the management center. In other words, the extraction of the dispatched personnel depends on the response from the dispatched personnel, and if there is a situation such as a wide-area disaster that is difficult to respond from the dispatched personnel, the extraction of the dispatched personnel may be delayed. was there.

  The present invention has been made from the actual situation in the above-described prior art, and an object of the present invention is to provide a monitoring device for equipment that can reliably extract the optimal dispatching personnel and make a quick dispatch request. is there.

  In order to achieve the above object, the invention according to claim 1 of the present invention is a terminal device that detects an abnormality of equipment installed in a building and transmits abnormality information, and is connected to the terminal device via a communication means. A control center that receives the abnormality information, and a mobile phone that is carried by a dispatcher and that can be connected to the control center via the communication means. In the equipment monitoring apparatus that extracts and requests for dispatch, the dispatch center extracting means for extracting dispatch personnel assigned to the area in response to the reception of the abnormality information to the control center, and the dispatch staff extracting means Work status information acquisition means for acquiring at least work status information relating to the extracted dispatch personnel, entering, leaving, and moving, and the dispatch personnel extracted by the dispatch personnel extraction means Radio wave status information acquisition means for acquiring radio wave status information of a mobile phone, dispatcher information acquisition means for acquiring experience values and work qualifications of dispatch personnel extracted by the dispatch personnel extraction means, the work status information, and the radio wave status It is characterized by comprising optimum dispatching personnel extracting means for assigning dispatch request ranks to dispatching personnel extracted by the dispatching personnel extracting means based on the information, the experience value, and the work qualification.

  In the invention according to claim 1 of the present invention configured as described above, when the control center receives the abnormality information, the dispatching staff assigned to the area is extracted by the dispatching staff extracting means, and then the work status information acquiring means is used. Acquire at least work status information concerning the extracted dispatched personnel from entering, leaving, and moving, obtaining radio wave status information of the mobile phone carried by the dispatched personnel extracted by the radio wave status information obtaining means, and The dispatched personnel information acquisition means acquires the experience values and work qualifications of the dispatched personnel extracted by the dispatched personnel extraction means. After that, the optimal dispatching person extracting means assigns the dispatch request rank to the dispatched staff extracted by the dispatch staff extracting means based on the work status information, the radio wave condition information, the experience value, and the work qualification, and reports the dispatch staff based on the dispatch request rank. Is done. As described above, since the dispatch request ranking is performed reflecting the work status information, the experience value, and the work qualification, it is possible to surely extract the optimal dispatch personnel. In addition, the dispatching device is assigned without the manual intervention of the monitoring device side, and the dispatching request ranking is also reflected in the radio wave condition of the mobile phone carried by the dispatching personnel, so that it is possible to make a quick dispatching request. .

  The invention according to claim 2 of the present invention is characterized in that the control center is provided with display means capable of displaying the work status information, the radio wave status information, the experience value, and the work qualification.

  In the invention according to claim 2 of the present invention configured as described above, the controller of the control center is dispatched as necessary based on the work status information, radio wave status information, experience value and work qualification displayed on the display means. Personnel can be extracted.

  According to the present invention, since dispatch request ranking is performed reflecting work status information, experience values, and work qualifications, optimal dispatch personnel can be reliably extracted, and dispatch request ranking can be monitored. This is done without human intervention, and the dispatch request ranking also reflects the radio wave condition of the mobile phone carried by the dispatched person, so it is possible to make a quick dispatch request and, in turn, quickly and appropriately recover from abnormalities Can be realized.

  In addition, by displaying work status information, radio wave status information, experience values and work qualifications on the display means, and allowing intervention by control personnel at the control center, the judgment of the monitoring device relating to the extraction of dispatch personnel is complemented. A reliable dispatch request can be realized.

  DESCRIPTION OF EMBODIMENTS Hereinafter, an embodiment of an equipment monitoring apparatus according to the present invention will be described with reference to the drawings.

  FIG. 1 is an overall configuration diagram illustrating an embodiment of a monitoring device for equipment according to the present invention, FIG. 2 is a flowchart illustrating a processing procedure of the monitoring device, and FIG. 3 is an explanatory diagram illustrating display contents of a display unit.

  As shown in FIG. 1, the monitoring device according to the present embodiment is installed in buildings 1 a to 1 n, terminal devices 2 a to 2 n that detect abnormality of equipment installed in the same building and transmit abnormality information, and this terminal A control center 4 that is connected to the devices 2a to 2n via the communication means 3 and receives abnormality information, and a mobile phone 5a to 5f that is carried by the dispatch personnel A to F and can be connected to the control center 4 via the communication means 3. And a mobile phone company 6 that is connected to the control center 4 through the communication means 3 and manages the mobile phones 5a to 5f.

  The control center 4 extracts the communication unit 4a connected to the communication means 3, the numbers of the mobile phones 5a to 5f possessed by the dispatch personnel A to F, the dispatch personnel information such as the area in charge, and the optimum person. A process for storing information and extracting information for each abnormal content that is a parameter for connecting to the dispatcher information storage unit 4b that is updated to the latest, the communication unit 4a, and the dispatcher information storage unit 4b, and performing information calculation processing A unit 4c and an operation unit 4d that is operated by a controller who gives out instructions and can display information and input information are provided.

  It should be noted that at least the entry, exit, and movement related to the dispatch personnel extracted by the dispatch staff extraction means, the dispatch staff extraction means that extracts the dispatch personnel assigned to the area in response to the reception of the abnormal information described above. Work status information acquisition means for acquiring work status information, radio wave status information acquisition means for acquiring radio wave status information of the mobile phones 5a to 5f carried by the dispatch personnel extracted by the dispatch personnel extraction means, and dispatches extracted by the dispatch personnel extraction means Dispatching personnel information acquisition means to acquire personnel experience values and work qualifications, and optimal dispatch to assign dispatch request ranks to dispatched personnel extracted by dispatching personnel extraction means based on work status information, radio wave status information, experience values and work qualifications Each of the personnel extraction means is composed of a processing unit 4c, for example. Further, the display means capable of displaying the work state information, the radio wave state information, the experience value, and the work qualification includes, for example, the operation unit 4d.

  Next, the processing procedure of the monitoring apparatus of this embodiment will be described with reference to FIG.

  In step S1, the processing unit 4c of the control center 4 determines whether or not the optimum dispatcher, that is, the optimum person extraction condition has been changed. If the optimum person extraction condition has not been changed, the process proceeds to step S3 and has been changed. In this case, for example, when it is desired that a specific dispatch person perform the work, the process proceeds to step S2.

  In step S2, information for each equipment and abnormality content is developed for each building, and the optimum person extraction condition is updated. This optimum person extraction condition includes the work status of the dispatched personnel, the experience value of the dispatched personnel, the work qualification, and the required number of dispatched personnel, and an example of updating these optimum personnel extraction conditions is attached to them. It is to change the weight.

  In step S3, it is determined whether an abnormality has occurred in the buildings 1a to 1n. If no abnormality has occurred, the process returns to step S1. On the other hand, for example, if it is determined that an abnormality has occurred in the building 1a, the radio wave states of the mobile telephones 5a to 5f of the dispatching personnel A to F assigned to the area that can be dispatched to the building 1a are determined in step S4. From the communication means 3. Next, in step S5, the dispatch request rank is assigned based on the optimum person extraction condition from among the dispatch staff who are assigned to the building 1a and have a good power supply state, and the optimum dispatch staff, for example, the dispatch staff A To extract. Then, in step S6, the building information (address, building name, admission method, etc.) of the building 1a and the content of the abnormality are notified to the dispatching person 5a via the communication unit 4a, the communication means 3, and the mobile phone 5a.

  On the other hand, according to the abnormality occurrence determination of the building 1a shown in step S3, the processing result of step S3 to step S6, that is, a dynamic management screen 15 described later is displayed on the operation unit 4d as step S7.

  Further, according to the abnormality occurrence determination of the building 1a shown in step S3, it is determined whether or not a cancellation notice is received from the optimal dispatcher A in step S8. At this time, if it is determined that a cancel notification has been received from the dispatcher A, the controller of the control center 4 receives the cancel notification in step S9, and then, in step S10, the controller displays the information displayed on the operation unit 4d. Refer to the movement management screen 15 related to the abnormality, select the next dispatcher, for example, dispatcher B, and contact the dispatcher B directly via the communication unit 4a, the communication means 3, and the mobile phone 5b. And report the building information and abnormal contents of the building 1a. Thereafter, the controller performs a cancellation acceptance notification to the dispatcher 5a through step S11 via the communication unit 4a, the communication means 3, and the mobile phone 5a. If it is determined in step S8 described above that the cancel notification has not been received from the optimal dispatcher A, the process returns to step S1.

  Here, an example of the dynamic management screen 15 displayed on the operation unit 4d will be described with reference to FIG.

  The display column 15a arranged on the dynamic management screen 15 represents the building 1a in which an abnormality has occurred, and the display column 15b represents the content of the abnormality. The display column 15c shows the dispatched personnel who are in charge of the building 1a on the day, and the display column 15d shows that a companion is set for the dispatched worker A, and this display shows the dispatched personnel A and the dispatched personnel. It means that personnel C are working together. In addition, the dispatch personnel A to F usually perform a patrol inspection work of the buildings 1a to 1n in the assigned area for scheduled work. The display column 15e indicates the radio wave state of the mobile phones 5a to 5f of the respective dispatching personnel A to F, and is described with two patterns of good and bad, and is reflected in the extraction of the optimum person as the dispatching personnel that can be dealt with only when it is good. The The display column 15f represents the work status of each dispatched person A to F, and is expressed by two patterns of working and moving, and the priority order of optimum person extraction is set in order of moving and then working. . The display column 15g indicates the work progress of each dispatched person A to F, and the work progress is indicated only for the dispatched persons D to F in the work state 15f, which are indicated to be working. It is written that it is one of three patterns during work and immediately before the end. Immediately after the start, during the work, and immediately before the end, it is determined by the admission time, the scheduled work time, and the elapsed time, and the priority order of the optimum person extraction is set in the order immediately before the end, immediately after the start, and then in the work. The display column 15h represents the work qualification for the abnormal contents of each dispatched person A to F, and this work qualification is set based on the years of experience, the educational situation, etc., and the priority of extraction gives priority to the dispatched person with work qualification. The display column 15i represents the optimum extraction result of the dispatched personnel, and “O” is displayed for the dispatched personnel who have made a report. Further, the extraction candidates of the subsequent rank are displayed as candidates 1 and 2 as numbers as shown in the figure. The display column 15j represents the extraction result of accompanying persons when two or more workers are required, and the dispatching person who made the report displays “O”. In the case that the dispatched personnel registered with the companion are extracted as the optimal person, the companion is notified. In the illustrated case, the building information (address, building name, admission method, etc.) of the building 1a and the details of the abnormality are reported to the dispatching personnel A and the dispatching personnel C.

  According to this embodiment, since dispatch request ranking is performed reflecting work status information, experience values, and work qualifications, it is possible to reliably extract the optimal dispatch personnel and to monitor dispatch request ranking. Since the apparatus side does not require human intervention, the dispatch request ranking can also reflect the radio wave conditions of the mobile phones 5a to 5f carried by the dispatch personnel A to F, so that a quick dispatch request can be made. It is possible to realize quick and appropriate abnormality recovery. In addition, by displaying work state information, radio wave state information, experience values, and work qualifications on the operation unit 4d, and enabling intervention by the controller of the control center 4, the monitoring device relating to the extraction of the dispatch personnel A to F The decision can be complemented and a reliable dispatch request can be realized. That is, when the optimum person is not found, the controller refers to the movement management screen 15 displayed on the operation unit 4d, extracts the next optimum person, and directly contacts the dispatch person to make a dispatch request. Can be done.

It is a whole lineblock diagram showing one embodiment of a monitoring device of equipment of the present invention. It is a flowchart which shows the process sequence of a monitoring apparatus. It is explanatory drawing which shows the display content of a display means.

Explanation of symbols

DESCRIPTION OF SYMBOLS 1a-1n Building 2a-2n Terminal device 3 Communication means 4 Control center 4a Communication part 4b Departure person information storage part 4c Processing part 4d Operation part 5a-5f Cellular phone 6 Mobile company 15 Dynamic management screen A-F Departure person

Claims (2)

A terminal device that detects an abnormality of equipment installed in a building and transmits abnormality information, a control center that is connected to the terminal device via a communication means and receives the abnormality information, and a control center that is carried by a dispatched person and that is And a mobile phone that can be connected via the communication means, in the equipment monitoring device that extracts the dispatch personnel suitable for the abnormality response of the equipment and requests the dispatch,
In the control center, in response to the reception of the abnormality information, the dispatched personnel extracting means for extracting dispatched personnel assigned to the area, and at least entering, leaving, and moving related to the dispatched personnel extracted by the dispatched personnel extracting means Work status information acquisition means for acquiring work status information consisting of, radio wave status information acquisition means for acquiring radio wave status information of the mobile phone carried by the dispatch personnel extracted by the dispatch personnel extraction means, and the dispatch personnel extraction Dispatcher information acquisition means for acquiring experience values and work qualifications of dispatch personnel extracted by means, and dispatches extracted by the dispatch staff extraction means based on the work status information, the radio wave status information, the experience values, and the work qualifications An equipment monitoring device comprising: an optimal dispatching person extracting means for assigning dispatching orders to personnel.   2. The equipment monitoring apparatus according to claim 1, wherein the control center is provided with display means capable of displaying the work status information, the radio wave status information, the experience value, and the work qualification.

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