JPH10326373A - Method and system for automatically informing of fault, and recording medium where their program is recorded - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain an automatic fault informing method, etc., that speedily makes a recovery from a fault by saving human-operated processes and enables an operator of a monitor center to grasp a process state as quickly as possible. SOLUTION: This fault informing method has a process wherein an automatic machine control part 10 judges the cause of a fault and fault informing data are read out of an automatic machine storage part 15 and sent to a monitor system 2 and a guard system 3, a process wherein the monitor system 2 automatically records guard attendance request recording data in a monitor system storage part 22 automatically, a process wherein process content data and result report data are inputted from a rear-surface input part 17 and sent by the automatic machine control part 10 to the monitor system 2, and a process wherein the monitor system 2 automatically records process completion record data in the monitor system storage part 22 automatically.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic machine failure notification method and system for automatically recording and inputting a security attendance request or the like in, for example, an automatic machine monitoring system for an automatic machine, and a recording medium on which the program is recorded. .

[0002]

2. Description of the Related Art When a failure occurs in an automatic machine (automatic transaction apparatus: ATM), a security guard may be requested to be dispatched, and the dispatched security guard may take measures against the failure. At that time, the request for dispatch to the security guard and the report of the result of the action are performed based on the following process. 1 Failure occurs in the automatic machine. (2) The automatic machine sends a message to the automatic machine monitoring system of the monitoring center via the network. 3. When a message from the automatic machine is input to the automatic machine monitoring system, the operator of the monitoring center that has confirmed the input calls the security company to explain the fault situation and request security dispatch. 4 Security guards are dispatched and take action on the automatic machine. 5 Meanwhile, at the monitoring center, the W
Security dispatched to S (workstation) terminal (work request)
Perform an input operation to record that (6) Upon completion of the treatment for the automatic machine, the security guard will explain the treatment performed on the automatic machine and report the result to the monitoring center by telephone. 7. Upon receiving the report, the operator of the monitoring center performs an input operation to record the fact that the security operation (work completion) has been performed on the WS terminal of the automatic machine monitoring system, and terminates the troubleshooting process.

[0003]

However, in the conventional fault notification process, there is a problem that a human work process occurs as shown below, which is very troublesome. 1 The operator of the monitoring center calls the security company,
Explain the failure situation of the automatic machine and request the dispatch of security guards. 2. The operator of the monitoring center performs a security dispatch input (work request) operation on the automatic machine monitoring system. (3) The guard of the security company is dispatched to the automatic machine in which the trouble has occurred to perform the treatment, and reports the contents of the treatment and the result report to the monitoring center by telephone. 4. The operator of the monitoring center receives a telephone call from the security staff for the treatment and the result report. 5. The operator of the monitoring center performs a security dispatch input (operation completed) operation on the automatic machine monitoring system.

[0004] Further, in the conventional fault notification process, there has been a problem that the operator of the monitoring center cannot grasp the situation such as recovery from the fault until the security officer has a telephone call and reports the result.

[0005] Therefore, an automatic machine failure notification method and system, and an automatic machine failure notification method are provided so that the failure recovery can be carried out promptly by minimizing the work steps by humans as much as possible, and the operator of the monitoring center can grasp the treatment status as quickly as possible. It has been desired to realize a recording medium on which a program is recorded.

[0006]

According to the present invention, there is provided an automatic machine fault notifying method, wherein an automatic machine terminal, a monitoring system, and a security system are connected to a network via a line, and when a fault occurs in the automatic machine terminal, notification information is output to the line. Determining the cause of a failure that has occurred in an automatic terminal, searching for failure notification data stored in association with the cause, and generating failure notification data based on the cause. Reading the fault notification data, transmitting the read fault notification data to the monitoring system and the security system, receiving the fault notification data in the security system, teaching a fault occurrence based on the received fault notification data, and a monitoring system. Upon receiving the failure notification data, the security dispatch request record data based on the received failure notification data A step of dynamically recording, a step of inputting treatment content data and a result report data to the automatic machine terminal, and, when the treatment content data and the result report data are inputted to the automatic machine terminal, the inputted treatment content data and the result. Transmitting the report data to the monitoring system, and automatically recording the treatment completion record data based on the treatment content data and the result report data when the treatment content data and the result report data are received in the monitoring system. ing. In the present invention, the cause of the failure that has occurred in the automatic machine terminal is determined. The automatic machine terminal searches and reads out the failure notification data recorded in association with the cause of occurrence. The automatic machine terminal transmits the read failure notification data to the monitoring system and the security system. The security system is
Teach the occurrence of a failure based on the received failure notification data,
Encourage security guards to work. On the other hand, upon receiving the failure notification data, the monitoring system automatically records the security activation request record data based on the received failure notification data. A security guard is dispatched to take action on the terminal of the automatic machine, and when the processing is completed and the failure is recovered, the action content data and the result report data are input to the terminal of the automatic machine. The automatic machine terminal transmits the data to the monitoring system. Upon receiving the treatment content data and the result report data, the monitoring system automatically records the treatment completion record data based on the data, and ends the failure notification process.

[0007]

FIG. 1 is a block diagram of a system for realizing an automatic machine failure notification method according to an embodiment of the present invention. In the figure, reference numeral 1 denotes an automatic machine installed at a cash corner or the like for performing transactions such as cash. Reference numeral 2 denotes a monitoring system that is installed in a monitoring center of the automatic machine and monitors a failure of the automatic machine 1. Reference numeral 3 denotes a security system terminal which is installed in a security company or the like, displays images or characters based on the message data of the failure notification, and teaches occurrence of a failure.

Reference numeral 10 denotes an automatic machine control unit, and a communication control unit 1
1, and is connected to the monitoring system 2 and the security system terminal 3 through the network to transmit and receive data. Further, it controls the processing of the entire automatic machine, and when a failure occurs in the automatic machine 1, the cause of the occurrence is determined. A communication control unit 11 controls communication between the monitoring system 2 and the security system terminal 3 and the automatic machine control unit 10. Reference numeral 12 denotes an automatic machine display unit for displaying images and characters. Reference numeral 13 denotes an automatic machine input unit to which instruction data and numerical data are input from an operator such as a customer. An automatic machine input / output control unit 14 controls the automatic machine display unit 12, the automatic machine input unit 13, and the automatic machine control unit 10, and controls the automatic machine control unit 10.
The display unit 12 displays the image data transmitted from the display unit 12, and transmits the operator's instruction data and numeric data input from the input unit 13 to the automatic machine control unit 10. An automatic machine storage unit 15 stores data such as a program for the automatic machine control unit 10 to perform processing. Also, message data corresponding to the failure is stored. Reference numeral 16 denotes a rear display unit, which displays an image or a character for teaching an approximate occurrence position and an occurrence cause determined by the automatic machine control unit 10 when a failure occurs in the automatic machine 1. Reference numeral 17 denotes a rear input unit, and when the handling of the fault that has occurred in the automatic machine 1 is completed, for example, a person who has performed the fault recovery action inputs the action data such as the content of the action. Reference numeral 18 denotes a rear surface input / output control unit that controls the rear surface display unit 16 and the rear surface input unit 17 and the automatic machine control unit 10 and transmits image data transmitted from the automatic machine control unit 10 to the rear surface display unit 16. It displays the treatment data and transmits the treatment data input from the rear input unit 17 to the automatic machine control unit 10.

A monitoring main controller (MCU) 20 controls the entire monitoring system 2. It is connected to the automatic machine 1 through the monitoring system communication control unit 21 and the line network, transmits and receives data, displays the status of the monitored automatic machine on the terminal display unit 23, and displays the monitoring status and the like in the monitoring system storage unit 22. Or store the data. Usually, it is a CPU of a computer, and performs a predetermined process by executing a program. A monitoring system communication control unit 21 controls communication between the automatic machine 1 and the monitoring main control unit 20. A monitoring system storage unit 22 stores data such as a monitoring status. The monitoring main controller 20 stores the security guard dispatch record data and the treatment completion record data for the automatic machine in which the failure has occurred. Further, a program for the processing operation of the monitoring main controller 20 is stored. Reference numeral 23 denotes a monitoring system terminal, which is configured by a terminal such as a workstation (WS). The monitoring system terminal 23 includes a terminal control unit 24, a terminal display unit 25, and a terminal input unit 26. A terminal control unit 24 controls the terminal display unit 25 and the terminal input unit 26 and receives data from the monitoring main control unit 20 to perform processing. 2
Reference numeral 5 denotes a terminal display unit that displays images and characters based on data transmitted from the monitoring main control unit 20. Reference numeral 26 denotes a terminal input unit to which instruction data and the like for performing the processing of the monitoring system 2 are input. Also, instruction data and the like for remotely controlling the automatic machine 1 are input.

Reference numeral 30 denotes a security system control unit,
It is a control unit of the security system terminal 3 installed in a security company or the like. Processing is performed based on the fault notification data input via the network and security system communication control unit 31.
Reference numeral 31 denotes a security system communication control unit that controls communication between the automatic machine 1 and the security system control unit 30. Reference numeral 32 denotes a security system display unit that displays images and characters based on data transmitted from the security system control unit 30.

FIG. 2 is a flow chart showing a response when a failure occurs in the automatic machine. The data flow up to the recovery from the failure will be described with reference to FIG. When the cash in the automatic machine 1 runs out or a failure such as a failure occurs, the automatic machine control unit 10 determines the cause of the failure (S1). The automatic machine control unit 10 searches the automatic machine storage unit 15, reads out message data such as an error code based on the determination, and monitors the message data on the line network via the automatic machine communication control unit 11. 2 and the security system terminal 3 (S2). Further, image data or character data based on the message data is displayed on the display unit 12 and the rear display unit 16 via the input / output control unit 14 and the rear input / output control unit 18 (S
3).

When the message data transmitted from the automatic machine 1 is input via the network and the security system communication control unit 31, the security system control unit 30 sends the message data to the security system display unit 32 based on the message data. An image or a character is displayed (S4). When the image or the character displayed on the security system display unit 32 is confirmed, the security staff is dispatched to the faulty automatic machine 1 (S5).

On the other hand, when message data transmitted from the automatic machine 1 via the line network is input to the monitoring system terminal 2, the monitoring system communication control unit 21 receives the message and transmits it to the monitoring main control unit 20. (S6). When the message data is input, the monitoring main control unit 20 causes the terminal display unit 25 to display images or characters based on the message data via the terminal control unit 24 (S7). Also, the security guard dispatch record data indicating that the guard has been dispatched is automatically stored in the monitoring system storage unit 22 (S8).

The dispatched security officer performs an action on the automatic machine 1 in which the trouble has occurred, and when the action is completed, inputs the action content data indicating the action performed and the result report data from the rear input unit 17. (S9). Automatic machine control unit 10
When the treatment content data and the result report data are input from the rear input / output control unit 18, the treatment content data and the result report data input via the automatic machine communication control unit 11 and the network are transmitted to the monitoring system 2. It is transmitted (S10).

The monitoring controller 20 receives the treatment content data and the result report data transmitted from the automatic machine 1 via the monitoring system communication controller 21 (S11). The monitoring main control unit 20 causes the terminal display unit 25 of the monitoring system terminal 23 to display an image or a character based on the processing content data and the result report data via the terminal control unit 24 based on the received data (S12). Further, the processing completion record data based on the processing content data and the result report data is stored in the monitoring system storage unit 24 (S13), and the failure notification processing ends.

As described above, according to the embodiment of the present invention, not only the monitoring system 2
Since the message data is transmitted to the security system terminal 3 via the network and the automatic machine communication control unit 11, the operator of the monitoring center, which has confirmed the image or the character displayed on the terminal display unit 25, makes a telephone call. The task of explaining a failure to a security company security officer and requesting dispatch is reduced. Further, when the message data is input, the monitoring main control unit 20 automatically stores the security guard dispatch record data in the monitoring system storage unit 22. Therefore, the guard dispatch by the monitoring system operator (work request). The work of performing input operations is reduced. When the dispatched security staff inputs the treatment content data and the result report data from the rear input unit 17, the automatic machine control unit 10 transmits the data to the monitoring system 2 via the automatic machine communication control unit 11 and the network. Since the security main control unit 20 receiving the data displays an image or characters on the terminal display unit 25 based on the data and teaches the completion of the treatment, the security guard telephones the monitoring center, The work of the operator of the monitoring center receiving the telephone call and reporting the treatment contents and the result is reduced. In addition, since the communication is made via the network, the monitoring center can quickly grasp the situation. Further, when the treatment content data and the result report data are input, the monitoring system control unit 20 automatically stores the treatment completion record data in the monitoring system storage unit 22. (Completion of work) The work of performing the input operation is reduced.

[0017]

As described above, according to the present invention, the automatic machine terminal transmits the fault notification data not only to the monitoring system but also to the security system. The work of the operator of the monitoring center having to make an explanation of a failure and request dispatch to a security company by telephone communication is reduced. Further, when the failure notification data is input to the monitoring system, the security dispatch request record data is automatically recorded, so that the work of performing the security dispatch operation request input operation is reduced. In addition, since the treatment content data and the result report data input to the automatic machine terminal are transmitted via the line, the dispatched security staff calls the monitoring center and the monitoring system operator receives the call and receives the treatment details and The task of reporting results is reduced. In addition, since the communication is made via a line, the operator of the monitoring system can quickly grasp the situation. Further, in the monitoring system, when the treatment content data and the result report data are input, the treatment completion record data is automatically recorded, so that the work of performing the work completion input operation is reduced.

[Brief description of the drawings]

FIG. 1 is a block diagram of a system for implementing an automatic machine failure notification method according to an embodiment of the present invention.

FIG. 2 is a flowchart illustrating a response when a failure occurs in an automatic machine.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Automatic machine 2 Monitoring system 3 Security system terminal 10 Automatic machine control unit 11 Automatic machine communication control unit 12 Automatic machine display unit 13 Automatic machine input unit 14 Automatic machine input / output control unit 15 Automatic machine storage unit 16 Rear display unit 17 Rear input Unit 18 Rear input / output control unit 20 Monitoring main control unit 21 Monitoring system communication control unit 22 Monitoring system storage unit 23 Monitoring system terminal 24 Terminal control unit 25 Terminal display unit 26 Terminal input unit 30 Security system control unit 31 Security system communication control unit 32 Security system display

Claims (3)

[Claims] 1. An automatic machine failure notification method in which an automatic machine terminal, a monitoring system, and a security system are connected to a network via a line, and when a failure occurs in the automatic machine terminal, notification information is output to the line. Determining the cause of the failure that has occurred, searching for the failure notification data stored in association with the cause, and reading the failure notification data based on the cause of the failure; Transmitting to the monitoring system and the security system; receiving the fault notification data in the security system; teaching a fault occurrence based on the received fault notification data; and the fault notification data in the monitoring system. Received, the security dispatch request record data based on the received fault notification data Automatically recording; inputting the treatment content data and the result report data to the automatic machine terminal; and inputting the treatment content data and the result report data to the automatic machine terminal. Transmitting the treatment content data and the result report data to the monitoring system; and receiving the treatment content data and the result report data in the monitoring system, completing the treatment based on the treatment content data and the result report data. Automatically recording the recording data. 2. An automatic machine failure notification system in which an automatic machine terminal, a monitoring system, and a security system are connected to a network via a line, wherein: an automatic machine storage unit for storing failure notification data associated with a cause of the failure; An automatic machine treatment data input unit to which the content data and the result report data of the performed treatment are inputted, and when a trouble occurs, the cause of the trouble is determined, and the trouble notification data based on the determined cause is transmitted to the automatic machine. An automatic machine control unit that retrieves from the storage unit, reads and transmits, and also transmits the treatment content data and the result report data input from the automatic machine treatment data input unit, and receives the failure notification data, A security system control unit for transmitting image data for instructing occurrence of a failure based on the failure notification data; A security system display unit that displays image data, and upon receiving the failure notification data, transmits security dispatch request record data based on the failure notification data, and upon receiving the treatment content data and the result report data, A monitoring system control unit for transmitting treatment content data and treatment completion record data based on the result report data, and a monitoring system storage unit for recording security dispatch request record data and treatment completion record data transmitted from the monitoring system control unit And an automatic machine fault notification system. 3. A recording medium in which an automatic terminal and a monitoring system are connected to a network via a line, and a program for a monitoring system for processing based on data transmitted from the failed automatic terminal is recorded. When the failure notification data is input from the automatic machine via the network, the security dispatch request record data based on the failure notification data is recorded in the storage means, and the fault treatment content data and the result report are transmitted from the automatic machine via the line. A recording medium on which is recorded a program of a monitoring system for causing a storage means to record treatment completion record data based on the treatment content data and the result report data when data is input.