JPH09245101A - Customer information utilizing system in reservation and ticketing system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce information inputting items to be inputted by an operator in a reservation and ticketing system. SOLUTION: At the time of receiving the input of a customer code as information for specifying a customer, customer information and a utilizing history information of a pertinent customer are extracted from a customer information and utilizing history information group 3 based on this customer code and this customer information is substituted to automatically generate an execution command. Then ticketing process is executed through the use of this execution command and a newly generated history information is registered in the customer information and utilizing history information group 3.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation / ticketing system for making a reservation using past customer information.

[0002]

2. Description of the Related Art Generally, in information input operation in a conventional reservation / ticketing system, information about a customer's name, age, gender, contact telephone number, etc. (hereinafter, these pieces of information will be referred to as customer information) is input every time. Alternatively, the stored customer information is displayed on the screen and the customer information is re-entered at the time of the reservation operation.

[0003]

However, in the conventional reservation / ticket issuing system, since it is necessary to input customer information each time a ticket is issued for reservation, the operation time due to the large amount of information to be input is reduced. There are problems such as length, possibility of erroneous input, and complicated input operation, and there is a problem that the operator's load is large.

Further, historical information such as the customer's past usage section, time, number of people, and favorite seats is not effectively used,
There is a problem that the service to the customer cannot be improved.

[0005]

In order to solve the above-mentioned problems, the present invention provides a holding means for holding customer information and usage history information of the corresponding customer, and an input of information for identifying the customer, and the customer Retrieval means for retrieving the customer information and the usage history information of the customer held by the holding means based on the specified information, and display means for displaying the customer information and the usage history information of the customer retrieved by the searching means. And an executing means for performing a ticket issuing process using the customer information and the usage history information displayed on the display means.

[0006]

1 is a block diagram showing an example of an embodiment of a reservation / ticket issuing system of the present invention. In the figure, reference numeral 1 is a customer code input means for inputting information necessary for identifying a customer.

Reference numeral 2 is a customer information / usage history extraction means, which searches the customer information / usage history information group 3 using the information input by the customer code input means 1 to identify the customer and is applicable. Extract customer information and usage history information of customers. 4 is a function-based command group automatic generation means for extracting a function-based command template corresponding to a pre-specified work from the command template group 5, and the customer information / use history extraction means 2 for extracting the customer The information is used to automatically generate the commands required to execute the ticket issuing process.

Reference numeral 6 denotes a command group execution processing means for transmitting / receiving information to / from the host computer 7 using the command generated by the function-specific command group automatic generation means 4.
Executes ticketing processing. Reference numeral 8 denotes a customer information / usage history updating unit, which registers new customer information and usage history generated in the ticket issuing process in the customer information / usage history information group 3.

FIG. 2 is a block diagram showing an example of the hardware configuration of the reservation / ticket issuing system of the present embodiment described in FIG. In the figure, reference numeral 11 is a reservation / ticketing terminal device installed in each store of an airline company or a travel agency, and the reservation / ticketing terminal device 11 has the following configuration. 12
Is a keyboard for the operator to enter various information,
13 is a CR for displaying and outputting various information to the operator
T.

Reference numeral 14 denotes a control unit, which is composed of a CPU 14a for performing reservation ticket issuing processing and a main storage device 14b for storing programs executed by the CPU 14a. Reference numeral 15 is an external storage device for storing information used in the control unit 14, and 16a and 16b are communication control devices for connecting the reservation / ticketing terminal device 11 and the outside.

Reference numeral 7 is a host computer as a host device connected to the reservation / ticketing terminal device 11, reference numeral 18 is a computer installed in another store or owned by the customer himself. And these external computers are connected via communication control devices 16a and 16b and lines. And the reservation / ticketing terminal device 11
Can send and receive information to and from the host computer 7 to perform reservation / ticketing processing, and obtain information stored in the external storage device 19 of another computer 18.

Here, the customer code input means 1 described with reference to FIG. 1 is realized by this computer when the keyboard 12 described with reference to FIG. 1 or a computer owned by the customer as another computer 18 is connected. It is possible to Further, the customer information / usage history extracting unit 2, the function-based command group automatic generation unit 4, the command group execution processing unit 6, and the customer information / usage history updating unit 8 can be realized as a control function of the control unit 14.

Further, the customer information use history group 3 can be realized by connecting a database as another computer 18, for example, and the command template group 5 can be realized by the external storage device 15. FIG. 3 is a flow chart showing the flow of ticket issuing processing according to the present embodiment.
The operation of this embodiment will be described.

In response to a reservation from a customer by a telephone, a fax machine, a personal computer connected to a network or the like, or other inquiry request, first, the customer code input means 1 inputs information for identifying the customer such as a customer code (S1). next,
The customer information / usage history extracting means 2 retrieves the customer information / usage history information group 3 stored in advance by using the entered information such as the customer code, and extracts the customer information and the usage history information of the corresponding customer. (S2), the screen is displayed (S3).

FIG. 4 is an explanatory diagram showing an example of the structure of the customer information / usage history information. Basic customer information such as name, age, gender, etc., and past usage history information such as usage date, usage section, seat attribute, etc. Is accumulating. Here, at the time of displaying the information in S3, a new customer code is added to the new customer to input the customer information, and even if the existing customer needs to change the customer information, , Enter the change information,
Update customer information and usage history information.

Next, the function-specific command group automatic generation means 4 selects and extracts a function-specific command template corresponding to a previously designated task from the command template group 5 (S4). FIG. 5 is an explanatory diagram showing a configuration example of the command template group, which is divided into functions such as a reservation / ticketing function, a cancellation function, a refund function, and an exchange function. Each function is composed of a plurality of commands and parameters. "Command" shown in FIG. 5 is a command arranged to realize an individual function, and "parameter" is individual information required when the command is executed.

Then, the customer information extracted and input in S2 and S3 is substituted into this parameter by the function-specific command group automatic generation means 4 to automatically generate an execution command group (S5). Here, the operator inputs the information such as the usage date and the usage section, but by displaying the customer information and the usage history information in the process of S3, the information of the seat of the customer's favorite can be referred to by referring to this. It is possible for the operator to input in advance, and these pieces of information can also be substituted for the predetermined parameters of the function-specific command template and used for automatic generation of the execution command group.

The command group execution processing means 6 transmits the command group for each function automatically generated as described above to the host computer 7 for each command and executes it while receiving a response (S6). Finally, the command execution result is accumulated / updated by the customer information / usage history updating means 8 as a usage history of the corresponding customer (S7).

As described above, since the customer information is held and the execution command group is automatically generated by using this customer information by the function-based command template group, the operator omits the input of the customer information. It is possible to reduce the labor of operation. Further, since it is possible to refer to the usage history information, it becomes possible to previously set information such as the seat of the customer's favorite seat, and the customer service can be improved.

The above-mentioned reservation / ticket issuing system can be realized in the form of a reservation / ticket issuing terminal device, a command data conversion device, a database device, etc. in addition to the form described in FIG. It can also be realized as a system form in which these are connected by a network. Also, in addition to the function to automatically generate execution commands by using customer information and usage history information by function-based command template, the command input / execution function by the operator as usual is added to make the system flexible. Can be increased.

[0021]

As described above, according to the present invention, the customer information is held, and when the reservation / ticketing process is performed, the customer information of the customer is retrieved from the held customer information. Since the customer information is displayed and output and the customer information is used, the operator can omit the customer information input, and the labor of the operation can be reduced.

[Brief description of drawings]

FIG. 1 is a block diagram showing an example of an embodiment of a reservation / ticketing system of the present invention.

FIG. 2 is a block diagram showing a hardware configuration example of a reservation / ticket issuing system according to the present embodiment.

FIG. 3 is a flowchart showing a flow of ticket issuing processing according to the present embodiment.

FIG. 4 is an explanatory diagram showing a configuration example of customer information / usage history information.

FIG. 5 is an explanatory diagram showing a configuration example of a command template group.

[Explanation of symbols]

 1 customer code input means 2 customer information / usage history extraction means 3 customer information / usage history group 4 function-specific command group automatic generation means 5 command template group 6 command group execution processing means 7 host computer 8 customer information / usage history updating means

Claims (2)

[Claims] 1. Holding means for holding customer information and usage history information of the customer, and customer information held by the holding means on the basis of information specifying a customer upon input of information specifying the customer. And search means for searching the usage history information of the customer, display means for displaying the customer information and usage history information of the customer searched by the search means, and the customer information and usage history information displayed by the display means. A method of using customer information in a reservation / ticketing system, comprising: an executing unit for performing ticket issuing processing. 2. The customer information use method in the reservation / ticketing system according to claim 1, further comprising a changing unit for changing the customer information and the use history information displayed by the display unit, and the executing unit having the changed customer information. Alternatively, a customer information utilization method in a reservation / ticketing system characterized by performing ticketing processing using usage history information.