JPH08153282A - Information controller - Google Patents

Abstract

PURPOSE: To provide an information controller which can execute various kinds of control such as vacant seat control, order control and reservation control, etc., and totaling, etc., of the sales of respective stores and working ratio efficiency, etc., for example, are collectively, quickly and correctly in real time, to permit a receptionist to recognize (floor management) conditions inside the store over a wide range and to shorten the time required for reservation work and an adjustment processing. CONSTITUTION: The information controller is provided with an information processor 2a where information concerning reservation is inputted, an information processing terminal equipment 4 where information concerning a vacant seat is inputted, portable terminal equipments 5 where information concerning customer order is inputted, in-kitchen terminal equipments 6 and out-of-kitchen terminal equipments 7 where information concerning food is inputted, CPU 11 which executed various kinds of arithmetic processings as to information inputted to the respective equipments 2a, 4,..., etc., and controls the respective terminal equipments 4,... based on the arithmetic result and plural display devices 16, etc., displaying various pieces of information.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information management apparatus used for a point-of-sale information management system (POS system) of restaurants such as restaurants.

[0002]

2. Description of the Related Art For example, in restaurants such as restaurants, various management such as so-called vacant seat management, order (order) management, reservation management, etc., and quick calculation of sales and operating efficiency of each store, etc. In addition, various point-of-sale information management systems are used to accurately grasp the information.

In the above system, for example, an information management apparatus used for order management and the like (hereinafter referred to as order management apparatus) and an information management apparatus used for reservation management (hereinafter, referred to as "order management apparatus").
A reservation management device), an information management device provided for vacant seat management (hereinafter referred to as a vacant seat management device), and an information management device provided for collecting sales and operating efficiency of each store, etc. It is provided. Then, an in-store system is constructed by these plural information management devices.

As shown in FIG. 14, the order management device includes a printer, a storage device, etc., and an input / output terminal device 50 carried by each customer service clerk, a register and a printer,
It is composed of a settlement terminal device 51 having a storage device and the like, and a kitchen printer 52 having the storage device and the like and notifying the cook of the type and number of dishes ordered by the customer. The input / output terminal devices 50 ... Send and receive information to and from the settlement terminal device 51 and the kitchen printer 52 via a wireless line as appropriate.

When a customer service clerk receives an order, the customer service clerk inputs order information to the input / output terminal device 50. Then, the input / output terminal device 50 prints out the type and the number of dishes ordered by the customer on a predetermined sheet (invoice) together with the fee and the like. Further, the input / output terminal device 50 sends the order information to the settlement terminal device 51 and the kitchen printer 52.

The kitchen printer 52 prints out the type and number of dishes ordered by the customer on a predetermined sheet,
Notify the cooks in the kitchen. When the cook finishes cooking and finishes the desired dish, the cook puts the above-mentioned sheet on the serving table together with the dish, while the customer clerk visually recognizes this and receives the dish and the sheet and serves them.

At the time of payment processing, the customer service clerk charges a fee according to the above-mentioned bill. The settlement terminal device 51 opens the register, and determines the type and number of dishes ordered by the customer, along with their charges, and a predetermined sheet (receipt).
To print out. Through the above operations, the order management device performs order management and settlement processing.

As shown in FIG. 15, a reservation management device (for example, a POS system disclosed in Japanese Patent Laid-Open No. 6-103282) has a CPU (Central Processing Unit) 54,
External storage device 55 including FD (Floppy Disk) and HD (Hard Disk), ROM (Read Only Memory) and RA
The storage device 56 includes an M (Random Access Memory), a printer 57, a display device 58, and a keyboard 59.

When the acceptor accepts the reservation, the acceptor inputs reservation information to the CPU 54 via the keyboard 59. Then, the CPU 54 performs various arithmetic processes to store the reservation information in the external storage device 55 or the storage device 56, and displays the reservation information or the like on the display screen of the display device 58. Further, the CPU 54 prints out the reservation information from the printer 57 as needed. With the above operation, the reservation management device manages reservations.

As shown in FIG. 16, a seat management device (for example, a POS system disclosed in Japanese Patent Laid-Open No. 5-89370) has a main body device 61 including a CPU 62, a controller 63, a storage device (not shown) and the like. And a display device, a storage device, and the like, and an input / output terminal device 64 ... Which is carried by each customer service clerk. The input / output terminal devices 64 ...
Information is appropriately transmitted / received to / from the CPU 62 via the controller 63 via a wireless line. The storage device of the main body device 61 stores seat information such as vacant seats, reservation information, and the like.

When a customer comes to the store, a customer service clerk inputs predetermined information such as the number of people to the input / output terminal device 64. Then, the input / output terminal device 64 outputs the above information to the CPU 62.
Send to. The CPU 62 performs various arithmetic processes, searches for a corresponding seat (or table) from the seat information and reservation information stored in the storage device, and the above information,
The result is transmitted to the input / output terminal device 64 as seat information. The input / output terminal device 64 displays seat information and the like on the display screen of the display device. The customer service clerk guides the customer to the seat according to the above seat information. With the above operation, the seat management device manages seats.

[0012]

However, the above conventional information management apparatus has various problems as described below. That is, as described above, in recent restaurants, in addition to the original point-of-sale information management system that performs settlement processing and totalization of store sales, various management such as vacant seat management, order management, reservation management, etc. There is a growing demand for management systems to do. However, in the above conventional configuration,
Various types of management such as vacant seat management, order management, reservation management, etc. are performed by separate information management devices. Further, the transmission of reservation information between a plurality of stores is carried out by telephone, for example, by a store manager or a customer service clerk. Therefore, for example, while re-entering the reservation information managed by the reservation management device into the seat management device, checking the seat information managed by the seat management device, or by telephone between the stores. There is a problem in that complicated operations such as performing reservation work while exchanging information are required. Therefore, there is a demand for an information management device that can easily and collectively perform various types of management such as vacant seat management, order management, and reservation management.

Further, in the seat management by the seat management device, the customer service clerk recognizes the seat information in units of one table, for example. For this reason, it is difficult for a customer service clerk to grasp the seat information for each seat, and it is difficult to efficiently operate the seats, for example, by guiding one customer with one table as a shared seat. Have

Further, in order management by the order management apparatus, a cook puts a dish on a table together with a sheet printed out from a kitchen printer, and a customer clerk visually recognizes it. Therefore, there is a problem in that the cook may not be able to grasp the order due to the loss of the above-mentioned paper. Also, since the completion of the dish cannot be confirmed unless the customer service clerk approaches the table, there is a problem that it takes time until the dish is served after cooking, for example, the dish gets cold. ing. further,
Since the customer service clerk must constantly pay attention to the serving table, the efficiency of tasks other than the serving (for example, guiding customers to seats, receiving orders, etc.) is reduced. Therefore, there is a demand for an information management device that enables the cook to grasp the order without fail and allows the customer service clerk to immediately recognize that the food has been cooked even when the store is large.

The present invention has been made in view of the above conventional problems, and an object of the present invention is to quickly collect and accurately grasp the sales and operating efficiency of each store. An object of the present invention is to provide an information management device capable of collectively and quickly performing various kinds of management such as so-called vacant seat management, order management, and reservation management in real time.

[0016]

In order to solve the above-mentioned problems, the information management device of the present invention is an information management device for use in a point-of-sale information management system of a restaurant, wherein the reservation Reservation information input means for inputting information about seats, seat information input means for inputting information about seats, order information input means for inputting information about customer orders, and information about dishes cooked according to the order The cooking information input means and the above-mentioned input means can communicate with each other, and various arithmetic processing is performed on the information input to these input means, and each input means is controlled based on the calculation result. It is characterized in that it is provided with a control means and a plurality of display means provided integrally with the respective input means and displaying the various information.

In order to solve the above-mentioned problems, the information management apparatus according to the second aspect of the present invention is the information management apparatus according to the first aspect, wherein at least one of the display means is
It is characterized in that various information is displayed on the display screen in an arrangement according to the seat arrangement in the store.

In order to solve the above-mentioned problems, an information management apparatus according to a third aspect of the present invention is the information management apparatus according to the first or second aspect, wherein at least one of the display means is on its display screen. In the above, various information is collectively displayed as a list.

In order to solve the above-mentioned problems, the information management apparatus according to the invention of claim 4 is the information management apparatus according to claim 1, 2 or 3, wherein the elapsed time from the time when the information regarding the seat is input. It is characterized in that it is provided with a clocking means for clocking.

In order to solve the above-mentioned problems, the information management apparatus of the present invention as defined in claim 5 is one of claims 1, 2, 3 or 4.
In the described information management device, the content displayed on at least one display unit is switched between the settlement information obtained as one of the results of various arithmetic processing performed by the control unit and other information. It is characterized in that a switching means is provided.

[0021]

According to the structure described in claim 1, the control means can communicate with the reservation information input means, the seat information input means, the order information input means, and the cooking information input means. Further, the control means performs various arithmetic processing on the reservation information, the seat information, the customer order information, and the food information cooked according to the order, which are input to these input means, and outputs the calculation results. The above-mentioned input means are controlled based on the above.

The various information is displayed by a plurality of display means provided integrally with the input means. Therefore, the display means can display in real time various information from when the customer comes to the store to when the meal is completed and the settlement is completed.

As a result, various types of management such as so-called vacant seat management, order management, reservation management, etc., and, for example, total sales of each store, operation efficiency, etc., can be collectively and quickly and accurately managed in real time. A device can be provided.

Further, for example, a customer service clerk can recognize the situation in the shop over a wide range (floor management). Therefore, it is possible to shorten the time required for the reservation work and the settlement process and reduce the lost time. Furthermore, the number of staff in the store can be reduced.

According to the second aspect of the present invention, at least one of the display means displays various information on the display screen in an arrangement corresponding to the seat arrangement in the store. Therefore, for example, by displaying the above various information on the display screen of the display unit integrally provided with the seat information input unit, for example, the customer service clerk can arrange the seat according to the seat arrangement in the store. It becomes easy to grasp various information for each seat.

As a result, the customer service clerk can efficiently operate the seat, for example, by guiding one customer with one table as a shared seat.

According to the third aspect of the invention, at least one of the display means collectively displays various information as a list on the display screen. For this reason,
For example, by displaying the above-mentioned various information on the display screen of the display means integrally provided with the cooking information input means, for example, the cook can at first glance the type and number of dishes ordered, the order, etc. You can check it at. Further, even if the store is large, the customer service clerk can immediately and easily recognize that the food has been prepared.

Thus, the cook can efficiently cook the same dish at a time. Further, the customer clerk can efficiently perform tasks other than serving the customers (for example, guiding customers to seats, receiving orders, etc.).

According to the structure of claim 4, there is provided a clocking means for clocking an elapsed time from the time when the information regarding the seat is input. For this reason, the customer service staff is
That is, the situation of each seat, such as the staying time of the customer, can be recognized at a glance, so that, for example, the next empty seat can be easily predicted.

As a result, for example, when the seats are full, the customer can be notified of the approximate waiting time, and the waiting time of the customer can be shortened, so that the service can be improved.

According to the fifth aspect of the invention, the settlement information obtained by the switching means as one of the results of various arithmetic operations performed by the control means, the content displayed on at least one display means. , And other information.

Therefore, for example, on the display screen of the display means provided integrally with the seat information input means, the adjustment information is displayed when the adjustment processing is performed, and other information is displayed except when the adjustment processing is performed. For example, it can be switched to display information about seats. That is, the seat information input means can be used also when performing the settlement process. As a result, it is not necessary to separately provide a terminal device for performing the settlement process, and the configuration of the information management device is simplified.

[0033]

1 to 13 show an embodiment of the present invention.
The explanation is based on the following. In addition, in the present embodiment, the configuration of the information management device of the present invention is applied to a point-of-sale information management system (POS system: Point Of Sales System) in a restaurant such as a restaurant that employs a so-called chain store system or a franchise store system. The case where it is applied will be described.

The information management apparatus according to this embodiment, for example, performs various kinds of management such as so-called vacant seat management, order management, reservation management, etc., and quickly collects sales and operating efficiency of each store. And it is used to grasp accurately.

As shown in FIG. 1, the above information management device includes an in-store information management device (hereinafter, referred to as a management device) 1 for constructing an in-store system and a management device 1 for a plurality of stores.
It is configured with the main body device 2 that manages and integrates the information of ... The management device 1 is installed in each store, and includes an information processing device (hereinafter, referred to as a system device) 3 and various terminal devices 4,5 ... 6 ... 7.

The main body device 2 is installed in the head office or the head office, and is provided with an information processing device (reservation information input means, display means) 2a such as a personal computer, a printer, a keyboard, etc. not shown. Then, the information processing device 2a is managed by the management device 1 through a public line such as a telephone line.
Information is appropriately transmitted / received (communication) to / from. Further, when the information about the reservation is input from the keyboard, the main body device 2 receives a CPU (Cent) (not shown) in the information processing device 2a.
Reservation management is performed by a ral processing unit) and various information is stored in a storage device (not shown).

The system unit 3 includes a CPU 11, an external storage unit 12, a storage unit 13, a printer 14, a timer 15,
A display device 16, a register (drawer) 17, a keyboard 18, an input device 19, interfaces 20 to 23, and a modem 24 are provided. The CPU 11, the external storage device 12, the storage device 13, the printer 14, the timer 15, the display device 16, and the keyboard 18 are installed in a predetermined position in the store, such as a store manager's room.

The CPU (control means, switching means) 11 has a control function by including various controllers, performs various arithmetic processing for controlling the entire management device 1, and stores it in the storage device 13 or the like. It collects and categorizes various information. Also, the CPU 11
Are various controllers and interfaces 20-23,
A variety of terminal devices 4, such as a wireless line via a modem 24, etc.
5 ... 6 ... 7 ..., various information is received from the display device 16, the information processing device 2a and the like as necessary, and various types of information are received by these devices 4,5 ... 6. Information and control signals are transmitted as necessary. Furthermore, CPU1
1 relays transmission / reception (communication) of information among the above-mentioned devices 4,5 ... 6 ... 7 ... 16. Also, C
Of the various information stored in the storage device 13 or the like, the PU 11 deletes (deletes) information that is no longer needed, for example, after cooking or serving, or when the settlement process for the customer is completed. ).

The external storage device 12 is an FD (Floppy Disk).
And an HD (Hard Disk), and stores the results of the above various arithmetic processing. The storage device 13 is a ROM (Read Only).
Memory) and RAM (Random Access Memory), and stores various management operation programs and data file formats, and various terminal devices 4,5 ... 6.
······················································································· 2 a, etc. The seat information, order information, cooked information, which will be described later, delivery information, slip information as settlement information, or predetermined reservation information such as the date and time, the name of the customer, the number of people, and the like are appropriately stored. External storage device 12
And various information stored in the storage device 13 is CP
The information read out by the U11 as needed and the unnecessary information among these various information is erased by the CPU 11.

The printer 14 prints out the results of the above-mentioned various arithmetic processes as necessary. The timer (time-keeping means) 15 responds to various information input from the information processing terminal device 4 or the like, for example, the waiting time for each customer when the seats are full, or the time until the food is served, and the customers visit the store. It is designed to keep track of the elapsed time since the start and the time elapsed since the person sat down. That is, the CPU 11 causes the timer 15 to measure various elapsed times and the like,
It recognizes the passage of time from when the customer comes to the store to when the meal is completed and the settlement is completed. Keyboard 18
Is provided, for example, integrally with the display device 16 and is used when various information is input to the display device 16, that is, the CPU 11.

The display device (display means) 16 has a display screen 1
6a and touch panel 16b. The display screen 16a is composed of, for example, a color liquid crystal screen or the like, displays the results of the above-described various calculation processes, and displays various information such as various instructions to the store manager and customer service clerk and the situation in the store.
Display slip information, etc. The touch panel 16b is provided on the display screen 16a, generates an input signal according to the area touched on the touch panel 16b,
Send to 11. That is, the display device 16 receives various kinds of information, control signals, and the like from the CPU 11 via the controller and the like, as well as transmits various kinds of information to the CPU 11 as necessary. Further, the information transmitted from the display device 16 includes various terminal devices 4,5 ... via the CPU 11.
・ Sent to 6 ... 7 ... etc. as required.

As shown in FIG. 2, the display screen 16a has a display section 31 for displaying various kinds of information such as seat information, and a guidance section 32 used when the screens are switched by the touch panel 16b. There is. Guidance section 32
Displays function keys 33 ... Corresponding to the display contents of the display unit 31, and a switching key 34 touched when switching screens. The figure shows the display screen 16a.
The case where seat information is displayed is shown. In other words, the display unit 31 displays seats according to the seat arrangement (layout) in the store in a schematic plan view, and the seats 31a are seated on the seats 31a in order from left to right on the screen, for example. Numbers (1 to 59, that is, 59 seats in total) are assigned. For example, it is shown that a certain table 31b is provided with 6 seats indicated by seat numbers (1 to 6).

Further, the function keys 33 ... Of the guidance section 32 are touched when displaying the seat information corresponding to each floor (1F to nF), for example, when the store is composed of two or more floors. It For example, "1
When the function key 33 described as “F” is touched, information about the floor (1F) is read from the storage device 13, and the floor (1F) is displayed on the display unit 31.
Seat information is displayed.

Then, the seat 31 displayed on the display unit 31
In the case of a ..., the position (arrangement), the number of installed seats, and the seat number can be appropriately changed in response to a change (for example, remodeling) of the seat arrangement in the store. That is, when a certain seat 31a is touched on the display unit 31, the touch panel 16b generates an input signal according to the area, and C
It transmits to PU11. Then, the CPU 11 receives the signal, erases the seat 31a on the display screen 16a, and displays the portion as a space (for example, a passage). On the other hand, when a space is touched on the display unit 31, the touch panel 16b generates an input signal according to the area and transmits it to the CPU 11. Then, CPU1
1 receives the signal and displays the space on the display screen 16a as the seat 31a.

Further, the guidance section 3 is used to change the seat number.
This is done by touching the second switching key 34 and switching to the display contents as shown in FIG. That is, on the seat number setting screen shown in the figure, the cursor 31c is moved to a desired position on the screen by operating the keyboard 18, and the function key 3 of the guidance section 32 is operated.
By touching 3 ... Or operating the keyboard 18, the seat numbers (1, 2, ..., 1, ..., M) corresponding to the table numbers (1 to i) are input. In the above seat number setting screen, the function keys 33 ... Are numerical keys. Also, the seat number is
The numbers are input in order from the smallest number (without a missing number). The number of tables installed and the table number can be changed in the same manner on the seat number setting screen.
By the above management operation, the CPU 11 appropriately changes the positions, the number of installed seats 31a, ..., And the seat numbers in response to changes in the seat arrangement in the store. Further, the setting contents are stored in the external storage device 12, the storage device 13, and the storage device of the information processing device 2a.

As described above, the CPU 11 responds to the change of the seat arrangement in the store by the input operation from the touch panel 16b and the keyboard 18, and the positions and the number of the seats 31a ... Change the number accordingly.

The register 17 is installed, for example, near the entrance of the store together with the information processing terminal device 4, and is used at the time of settlement of charges. Further, the register 17 has a built-in printer, and prints out the type of food ordered by the customer together with the number and charge of the food, the amount of money received, the amount of change, and the like. That is, the printed paper is a receipt.

The input device (switching means) 19 is provided in the vicinity of the entrance of the store, for example, integrally with the register 17. For example, an input operation is performed by a magnetic card which is an identification card, a clerk key, a mode key or the like. Is to be done. Therefore, the CPU 11 uses the input device 1
9, that is, a customer service clerk operating the register 17 can be recognized by an input operation using a magnetic card, a clerk key, a mode key, or the like. In addition, register 17
Is not opened unless a customer service clerk or the like operating the register 17 is recognized by the CPU 11. That is, the register 17 is designed not to be opened unless an input operation is performed with a magnetic card, a Clarke key, a mode key, or the like.

The interfaces 20 to 23 are installed at predetermined positions in the store, and send / receive information (communication) to / from various terminal devices 4,5 ... 6.
Is performed as appropriate. The modem 24 transmits / receives (communicates) information to / from the information processing device 2a through a public line such as a telephone line.
Is performed as appropriate.

The management device 1 is provided with an information processing terminal device 4, a portable terminal device 5, ..., A terminal device 6 in the kitchen, and a terminal device 7 outside the kitchen. Various terminal devices 4.5
.., 6, ..., 7 are provided with a controller, a display screen such as a color liquid crystal screen, a touch panel, and a storage device. And various terminal devices 4
5 ... 6 ... 7 ... Receiving various information and control signals from the CPU 11 as necessary via the controller and interfaces 20 to 23, and transmitting various information to the CPU 11 as necessary. . The CPU 11 sends and receives information between the various terminal devices 4,5 ... 6.
Done through. Various terminal devices 4,5 ... 6 ...
7 has a touch panel, so that information can be easily input.

The information processing terminal device (seat information input means, display means) 4 is installed, for example, near the entrance of a store, and is connected to the CP via the interface 20 by a wireless line.
Information is appropriately transmitted / received to / from U11. The information processing terminal device 4 has a keyboard, and this keyboard is
In addition to various keys for inputting information related to seats, for example, a settlement key and a ten-key pad used during settlement processing are provided. The information processing terminal device 4 receives the seat information and the like transmitted from the system device 3 and stores the seat information in the storage device, and displays the seat display according to the seat arrangement in the store, for example, information such as the vacant seat status and order. In addition to being displayed on the display screen, various instructions, various information such as the situation in the store, and slip information are displayed to the customer clerk. That is, the information processing terminal device 4 displays substantially the same content as the display screen 16a of the display device 16 on its display screen, and also displays seat information such as the vacant seat status. That is, as shown in FIG. 6, on the display screen, a table number column 4a ... Shows the table number of each floor, a seat number column 4b ... Shows the number of seats provided in each table, the status of each table, for example, Vacant seat guidance information including a status column 4c ... Which indicates whether or not the seat is vacant and the elapsed time after the seat is guided is collectively displayed as a list.

The above-mentioned status column 4c ... Is adapted to display vacant seats, elapsed time, etc. by color coding. The status column 4
c is, for example, green (indicated by a diagonal line rising to the right) for 30 minutes after the customer is guided to the seat,
When 30 minutes to 1 hour has passed, blue (marked with a sloping line to the right), when 1 hour to 1 hour and a half has passed, yellow (marked with a vertical line), when 1 hour and a half to 2 hours have passed, red (horizontal line) When two hours or more have passed, red blinks, empty tables are displayed in white (marked in white), and tables that are reserved or temporarily pressed (described later) are blinked in green. .

For example, in the figure, the table on the first floor to which the table number (1) is assigned has the number of seats of "4", and the customer guided to this table takes 1 hour to It shows that one and a half hours have passed.
As a result, the customer service clerk or the like can recognize the seat information, that is, the situation of each table 31b such as the staying time of the customer, at a glance, and therefore, for example, can easily predict the next vacant seat 31a. You can Therefore, for example, when the seats are full, the customer can be notified of the approximate waiting time, and the waiting time of the customer can be shortened, so that the service can be improved. The CPU 11 switches the color-coded display. Further, the above-mentioned color-coded display may be performed based on the elapsed time since the customer came to the store. Further, the designation of the color in the color-coded display, the setting of the elapsed time that serves as a delimiter for switching the colors, and the like can be changed as appropriate.

By touching the switch key of the display screen, as shown in FIG. 7 (a), the seat number is highlighted in the display section of the display screen in the above-mentioned color coding, so that the seat Display is made. The figure shows a table 31b.
Each seat 31 indicated by the seat number (1 to 5) in
1 hour to 1 after a customer (a total of 5 people) is guided to the seat
It shows that half an hour has passed. Then, when the table 31b is touched on the display unit, information regarding the table 31b is read from the storage device 13,
In the guidance section of the display screen, according to a predetermined data file format, an ID (Identification Card) number column 4d showing the customer clerk who received the order, a table number showing the table number and a seat number, as shown in FIG. Column 4e, Number of persons column 4f indicating the number of persons using the table, Time column 4g indicating the time when the customer is guided to the seat or the time when the customer comes to the store, and Reservation column 4h indicating whether or not the customer is a reserved customer. , The status of the ordered food (eg cooking,
A progress column 4i indicating "during serving, etc." is displayed. Further, on the display screen, various information regarding a certain table is collectively displayed as a list.

According to the above display contents, the customer service clerk can tell the status of each table 31b, that is, each seat 31a (whether empty or not), and the status of the customer (how many hours have passed since being guided to the seat, etc.). ) Can be confirmed at a glance. Further, since the number of customers (so-called actual number of customers) guided to each table 31b can be grasped, for example, one table 31b is used as a shared seat to guide customers, and the efficient operation of the seats 31a. Can be achieved.

Then, the information processing terminal device 4 is designed so that information about seats and the like can be input through the touch panel. In other words, the customer service clerk inputs information about seats, such as reservations on the touch panel, temporary holding of vacant seats for customers waiting for seats, etc., based on information such as the vacant seat status, elapsed time, and orders displayed on the display screen. It is supposed to do. The seat information input by the touch panel is stored in the storage device and transmitted to the system device 3.

The seat information displayed on the display screen of the information processing terminal device 4 is the display screen 16a of the display device 16.
Is also displayed, and the same operation can be performed on the display screen 16a. In addition, of various information displayed on the display screen of the information processing terminal device 4, for example, information that is no longer necessary after the settlement process for the customer is completed is input by a signal from the touch panel to the storage device. Erased from.

Further, the information processing terminal device 4 normally displays the seat information and the like on the display screen, and switches the display contents based on the input operation by the input device 19 during the settlement process (described later). , Display slip information which is information for settlement. That is, the information processing terminal device 4 can be used also when performing the settlement process. As a result, it is not necessary to separately provide a terminal device for performing the settlement process, and the configuration of the information management device is simplified.

Portable terminal device (order information input means,
The display means 5 ... Has a time measuring device (time measuring means) including a timer and the like, and is carried by each customer service clerk and appropriately transmits and receives information to and from the CPU 11 via the interface 21 via a wireless line. The portable terminal device 5 stores the order information input by the touch panel, that is, the type of food, in the storage device, displays the order information on the display screen, and transmits the order information to the system device 3. The order information is information related to the customer's order, and specifically, the ID number indicating the customer clerk who received the order, the table number, the seat number, the number of persons, and the device of the portable terminal device 5 that transmits this order information. It includes the number, the time when the order was received, and the dish number of the dish that was ordered. Also,
The order information is also transmitted to the information processing terminal device 4 and the in-kitchen terminal device 6 ... Through the system device 3. Further, when the order information is input, the portable terminal device 5 generates seat information indicating that an empty seat is occupied, stores the seat information in the storage device, and transmits the seat information to the system device 3. Then, the timer 15 of the system device 3
When the seat information is received, the stamp indicates that the customer has sat in the seat and placed an order (count up)
I do.

Among various kinds of information displayed on the display screen of the portable terminal device 5, for example, information which is no longer needed after cooking or serving, or when the settlement process for the customer is completed, When a signal is input through the touch panel, it is erased from the storage device. Further, the number of portable terminal devices 5 is not particularly limited, and may be appropriately increased or decreased according to the number of customer service staff, for example.

Further, the portable terminal device 5 has a built-in printer, and prints out the kind of food ordered by the customer as slip information together with the number, charge, slip number and the like. That is, the printed sheet is a bill (chart). Note that the bill is carried to the register 17 by a customer or a customer service clerk after the meal is completed.

The terminal devices (cooking information input means, display means) 6 ... In the kitchen are installed at positions in the kitchen where they are easy to see and handle, for example, in the vicinity of each cook (cook), and through the interface 22 via a wireless line. CPU11
Information is appropriately transmitted and received to and from. Terminal device 6 in the kitchen
Receives the order information transmitted via the system device 3, stores it in the storage device, displays it on the display screen, and displays various instructions to the cook and various information such as the situation in the store. To do. That is, as shown in FIG. 4, on the display screen, according to a predetermined data file format,
ID number column 6a indicating the customer service clerk who received the order, table number column 6b indicating the table number and seat number, time column 6c indicating the time when the order was received, and dish number column 6d.
And an order column 6f including a dish name column 6e, a number column 6g indicating the number of dishes, an order number column 6h indicating the order of the dish in the table, and the above columns 6a to 6a.
Scroll key 6i to scroll the display contents of 6h
・ 6j is displayed. Further, on the display screen, all the order information is collectively displayed as a list in order of the time when the order is received, and the order information regarding a certain order is displayed in one line. For this reason, the cook does not overlook the order.

Then, the kitchen terminal device 6 is adapted to input cooked information indicating that cooking has been completed by means of the touch panel. That is, the cook cooks on the basis of the order information displayed on the display screen, and when the dish is completed, the cook puts the dish on the table and inputs cooked information indicating that cooking has been completed on the touch panel. It is like this. The inputted cooked information is stored in the storage device and transmitted to the system device 3 and also to the outside kitchen terminal devices 7 ... And the corresponding portable terminal device 5 via the system device 3. .

It should be noted that the above-mentioned cooked information includes information on the state of cooking (for example, during cooking). In addition, among various information displayed on the display screen of the terminal device 6 in the kitchen, for example, information that is no longer needed after cooking or serving is erased from the storage device by inputting a signal through the touch panel. To be done. The number of terminal devices 6 in the kitchen is not particularly limited, and may be appropriately increased or decreased depending on the number of cooks, the size of the kitchen, and the like.

With the above display contents, the cook can confirm the order information, that is, the type and number of ordered foods, order order, etc. at a glance. For this reason, cooking can be efficiently performed, such as preparing the same dish at once. In addition, the cook can simply notify the customer service clerk that the dish has been prepared by simply inputting the cooked information on the touch panel.

The external terminal device (cooking information input means, display means) 7 ... is installed outside the kitchen at a position that is easy to see and handle, for example, near the table, and is connected to the CPU 11 via the interface 23 by a wireless line. Information is transmitted and received as appropriate. The out-of-the-kitchen terminal device 7 receives the cooked information transmitted via the system device 3 and stores the cooked information in a storage device to display on the display screen that food can be served, and to the reception staff. On the other hand, various instructions and various information such as the situation in the store are displayed. That is, as shown in FIG. 5, on the display screen, the ID number column 7 indicating the cook who cooked according to a predetermined data file format.
k, ID number column 7a indicating the customer clerk who received the order,
Table number column 7 showing table number and seat number
b, an order column 7f including a time column 7c indicating the time when the dish is completed, a dish number column 7d and a dish name column 7e,
A number column 7g indicating the number of items, an order number column 7h indicating the order of the dish in the table, and scroll keys 7i and 7j for scrolling the display contents of the columns 7a to 7h and 7k are in the kitchen. It is displayed similarly to the display screen of the terminal device 6. Further, on the display screen, all order information is collectively displayed as a list in the order of completion of cooking, and order information regarding a certain order is displayed in one line. The cooked information displayed on the display screen of the terminal device 7 outside the kitchen is also displayed on the display screen of the corresponding portable terminal device 5.

Then, the out-of-the-kitchen terminal device 7 is adapted to input serving information indicating that the food has been served by the touch panel. That is, the customer service clerk serves food according to the cooked information displayed on the display screen, and inputs the served information indicating that the serving is completed using the touch panel. The above-mentioned serving information entered is stored in the storage device and transmitted to the system device 3.

Of the various information displayed on the display screen of the terminal device 7 outside the kitchen, for example, information that is no longer needed after cooking or serving is stored by inputting a signal through the touch panel. Erased from the device. Also,
The number of the terminal devices 7 outside the kitchen is not particularly limited, and may be appropriately increased or decreased depending on, for example, the number of customer service staff, the size of the serving table, or the like.

From the display contents of the outside kitchen terminal device 7 and the portable terminal device 5, the customer service clerk can confirm the cooked information, that is, the completion of cooking at a glance, even if the customer is away from the table. it can. Therefore, it does not take time from the completion of cooking until the food is served, and it is possible to avoid a situation in which the food is cooled, for example. Further, since the customer service clerk does not need to pay much attention to the serving table, it is possible to efficiently perform tasks other than the serving (for example, guiding customers to seats, receiving orders, etc.).

The terminal device 6 in the kitchen and the terminal device 7 outside the kitchen are composed of a display screen such as a color liquid crystal screen and a touch panel, and are made thin. It can be installed by embedding it in etc., and the space can be effectively utilized.

The CPU 11 is connected to the various terminal devices 4
..... 6 .....
Various information stored in the storage device 13 or the like is totalized and classified. Then, the result is stored in the storage device 13 and displayed on the display screen 16a of the display device 16 and the display screens of the various terminal devices 4,5 ... 6 ... 7 according to a predetermined data file format. Specifically, as the above display contents, as shown in FIG.
An ID number column 38a, a table number column 38b, a seat number column 38c, and a dish number column 3 indicating the customer service staff who received the order.
8d, order number column 38e, time column 38f indicating the time when the seat is temporarily pressed, time column 38g indicating the time when the order is received, progress of indicating the status of the ordered food (eg cooking, serving, etc.) Column 38h, time column 38i indicating the time when food is served, reservation column 38j indicating whether or not the customer is a reserved customer, name column 3 indicating the name of the customer
An example is 8k, a receptionist column 38l in which the name of the receptionist who has accepted the reservation is written, and the like.

The progress column 38h is, for example, "1" from the temporary pressing of the seat to receiving the order, "2" from receiving the order to the completion of the dish, and from the completion of the dish to the serving. "3", "4" during meal, "5" until the meal is completed and the settlement is completed, and "9" indicates the stage at which the reservation is accepted. still,
The CPU 11 switches the display of the progress column 38h.

In the above-mentioned configuration, the management operation of the information management apparatus from the time when the customer makes a reservation application, comes to the store, and finishes the meal and the settlement is completed, together with the operations of the customer service clerk and the cook, etc. The following description will be made with reference to the flowcharts shown in FIGS.

First, the receptionist at the head office or the head office is shown in FIG.
When the reservation application from the reservation customer transmitted from the communication device 41 is received by the communication device 40 such as a telephone or a facsimile (FAX) shown in FIG. 1, the receptionist indicates the date and time, the place, the name of the customer, the number of customers, and the like. The predetermined reservation information is input to the information processing device 2a of the main body device 2. Then, the information processing device 2a transmits the above reservation information to the system device 3 of the management device 1 of the corresponding store through a public line such as a telephone line. The reservation information received by the system device 3 is stored in the storage device 13. The system device 3 also transmits seat information such as vacant seats to the information processing device 2a. By the above operation, the main body device 2 can perform reservation management. In addition, even if you are not a manager such as a manager or an expert,
You can easily make reservations.

Next, when the reserved customer comes to the store, the customer service clerk
Confirm the situation column 4c ... (FIG. 6) displayed on the display screen of the information processing terminal device 4, and guide the customer to the table displayed in blinking green. When the customer comes to the store without making a reservation, the customer service clerk confirms the status column 4c ... Displayed on the display screen of the information processing terminal device 4 and guides the customer to the table displayed in white. At the same time, the table is temporarily pressed.

When the customer sits down and the customer service clerk receives the order, the customer service clerk inputs order information to the portable terminal device 5 (S1), and the portable terminal device 5 receives the order, as shown in FIG. The order information of is stored in the storage device. The time measuring device of the portable terminal device 5 generates the time when the order is received as information, and gives a stamp (count up) indicating that the customer sits on the seat and the order is placed (S2). Further, the portable terminal device 5 reads information such as an ID number and an order number indicating the customer service clerk who received the order from the storage device (S3). Then, the portable terminal device 5 transmits various information such as the above order information and ID number to the CPU 11 of the system device 3 via the interface 21 (S4). The CPU 11 receives the various types of information, performs various types of arithmetic processing, and then stores the result in the storage device 13 (S5).

Next, the CPU 11 transmits the various information stored in the storage device 13 to the information processing terminal device 4 and the corresponding terminal device 6 in the kitchen via the interfaces 20 and 22 (S6). The information processing terminal device 4 and the in-kitchen terminal device 6 store various received information in the storage device and display various information such as seat information and order information on the display screen (S7).

Then, when cooking is completed and a desired dish is completed, the cook inputs the cooking completion information to the terminal device 6 in the kitchen as shown in FIG. 11 (S11), and the terminal device 6 in the kitchen is operated as described above. The cooked information of is stored in the storage device.
The terminal device 6 in the kitchen reads the information such as the ID number indicating the cook from the storage device, and stores the various information such as the cooked information and the ID number through the interface 22.
It transmits to PU11 (S12). The CPU 11 reads out the corresponding information from the storage device 13 based on the received various information, and performs various arithmetic processing on the information, for example, switching the display of the progress column 38h (FIG. 8) to “3”. After (S13), this information is stored in the storage device 13 again and is transmitted to the display device 16, the information processing terminal device 4, the out-of-the-kitchen terminal device 7, ..., The corresponding portable terminal device 5 and the like (S14).

Information processing terminal device 4, portable terminal device 5,
And the terminal device 7 outside the kitchen receives the various information,
This information is stored in the storage device and displayed on the display screen (S15). Further, when the above-described operations in the various terminal devices 4, 5, 7 ... Are completed, the CPU 11 transmits information to the in-kitchen terminal device 6, and the in-kitchen terminal device 6 applies corresponding information based on the received various information. The information to be deleted is deleted from the storage device (S16).

Next, when the customer service clerk confirms the above-mentioned various information displayed on the portable terminal device 5 or the out-of-the-kitchen terminal device 7 ... And the dishes are served on the ordered table, as shown in FIG. The serving information is input to the portable terminal device 5 (or the terminal device outside the kitchen 7) by the customer service clerk (S21), and the portable terminal device 5 stores the serving information in the storage device. In addition, the portable terminal device 5 reads information such as an ID number indicating a customer service clerk from the storage device, and transmits various information such as the above-mentioned serving information and ID number to the CPU 11 via the interface 21 (S22). . The CPU 11 reads out corresponding information from the storage device 13 based on the received various information, and performs various arithmetic processing on the information, for example, switching the display of the progress column 38h to "4" (S23). This information is stored in the storage device 13 again and is transmitted to the display device 16, the information processing terminal device 4, the out-of-the-kitchen terminal device 7, ..., The corresponding portable terminal device 5 and the like (S24).

The information processing terminal device 4 receives the various information, stores the information in the storage device, and displays the information on the display screen. Further, the portable terminal device 5 erases the corresponding information from the storage device based on the received various information (S25). Further, when the above-described operations in the information processing terminal device 4 and the portable terminal device 5 are completed, the CPU 11
Transmits the information to the out-of-the-kitchen terminal devices 7 ... And these out-of-the-kitchen terminal devices 7 ... Delete the corresponding information from the storage device based on the received various information (S26).

After that, when the meal is completed and the customer or the customer service clerk carries the bill to the register 17, that is, the customer service clerk or the like performs the input operation of the input device 19 during the settlement process. Then, the information processing terminal device 4
The display content is switched based on the input operation, and the slip information is displayed on the display screen.

Next, as shown in FIG. 13, the slip number and the like described in the presented bill are displayed on the information processing terminal device 4.
Is input from the keyboard of the computer (S31), and this information is sent to the CP.
It is transmitted to U11 (S32). The CPU 11 retrieves the slip information, which is the corresponding settlement information, based on the information and reads it from the storage device 13 (S33). The read slip information is displayed on the display screen of the information processing terminal device 4. That is, the display screen of the information processing terminal device 4 displays slip information instead of displaying seat information and the like. The customer clerk charges the customer according to the above display.

By the keyboard of the information processing terminal device 4,
When the receipt amount or the like corresponding to the slip information is input (S34), the CPU 11 opens the register 17 (S35) and determines whether there is change (S3).
6) If there is change, calculate the amount and display it on the display screen (S37). According to this display, the customer service clerk performs operations such as giving change to the customer, and then using the keyboard,
Enter that the transfer of cash has been completed.

When the CPU 11 recognizes from the information transmitted from the information processing terminal device 4 that the transfer of cash has been completed, the printer incorporated in the register 17 issues (prints) a receipt (S38). When the information indicating that the payment process for the customer is completed is transmitted from the register 17 to the CPU 11, the CPU 11
After receiving this information and performing various kinds of arithmetic processing, this information is stored in the storage device 13 and the seats 31a ... Used by the customer who has completed the settlement processing are displayed as empty seats. The information is transmitted to the information processing terminal device 4 (S39).

The information processing terminal device 4 receives the seat information, deletes the corresponding information from the storage device based on the received seat information, and displays on the display screen that the seat is vacant. (S40). Also, the CPU 11
Deletes the corresponding various information stored in the storage device 13 as necessary (S41). Thus, the CPU
11 is a display screen of the various terminal devices 4, 5, ..., 6 ..., 7 and a display screen 16a of the display device 16 for displaying various information in real time from when the customer comes to the store until the meal is completed and the settlement is completed. Display with.

The series of management operations performed by the management device 1 are performed based on various management operation programs stored in the storage device 13. Further, various information stored in the storage device 13 or the like is appropriately transmitted to the storage device included in the main body device 2 as necessary, such as a request from the main body device 2, for example. Therefore, even if various information stored in the storage device 13 is deleted in S41, the information of the same content is stored (saved) in the storage device of the main body device 2. Therefore, the information management device can perform various tabulations and classifications using these information. In other words, by using the information management device, various management such as vacant seat management, order management, reservation management, etc., or creation of a customer list, for example, sales and operation efficiency of each store by time zone, weather, climate, etc. It is possible to quickly calculate and to accurately grasp. still,
The customer list is created, for example, in order to facilitate work when sending a so-called thank-you letter (greeting message for appreciation to the store) or DM (direct mail).

As described above, the information management apparatus according to the present embodiment is provided with the information processing apparatus 2 to which the information regarding the reservation is input.
a, the information processing terminal device 4 into which the information about the seat 31a ... Is input, the portable terminal device 5 into which information about the customer's order is entered, and the information about the food cooked according to the order is input into the kitchen. The terminal device 6 ... and the terminal device 7 outside the kitchen, and the above-mentioned devices 4, 5 ... 6 ... 7
.... communications with 2a, etc., and these devices 4, 5
.. 6 ... 7 ... ,
A plurality of display devices (display device 16 and various terminal devices 4,5 ... 6 ... 7 ...) which are provided integrally with the above-mentioned various terminal devices 4,5 ... 6 ... 7 ... Display device).

Therefore, various information from the time when the customer comes to the store to the time when the meal is completed and the settlement is completed can be displayed on the plurality of display devices in real time. This provides an information management device that can perform various kinds of management such as so-called vacant seat management, order management, reservation management, etc., and, for example, totalizing sales and operating efficiency of each store, etc., in real time collectively and accurately. can do.

Further, for example, a customer service clerk can recognize the situation in the store over a wide range (floor management). Therefore, it is possible to shorten the time required for the reservation work and the settlement process and reduce the lost time. Furthermore, the number of staff in the store can be reduced.

Further, the information management apparatus according to the present embodiment is
As described above, the information processing terminal device 4 is configured to display various information on the display screen in an arrangement corresponding to the seat arrangement in the store.

Therefore, the customer service clerk can easily grasp various information for each seat 31a by the arrangement according to the seat arrangement in the store. As a result, the customer service clerk can efficiently operate the seats 31a, for example, by guiding one customer with one table 31b as a shared seat.

Further, the information management apparatus according to the present embodiment is
As described above, the terminal device 6 in the kitchen and the terminal device 7 outside the kitchen are configured to collectively display various information as a list on the display screen.

Therefore, the cook can confirm at a glance the kind and number of ordered dishes, order order, and the like. Also, even if the store is large,
You can immediately and easily recognize that the food is ready. This allows the cook to cook efficiently, such as preparing the same dish at one time. Further, the customer clerk can efficiently perform tasks other than serving the customers (for example, guiding customers to seats, receiving orders, etc.).

Further, as described above, the information management apparatus according to the present embodiment is provided with the timer 15 for measuring the elapsed time from the time when the information regarding the seats 31a ... Is input.

Therefore, the customer service clerk has the seat information, that is,
The situation of each seat 31a such as the staying time of the customer can be recognized at a glance, and therefore, for example, the seat 31a which becomes the next empty seat
You can easily predict ...

As a result, for example, when the seats are full, the customer can be notified of the approximate waiting time and the waiting time of the customer can be shortened, so that the service can be improved.

Moreover, as described above, the information management apparatus according to the present embodiment sets the content displayed on the display screen of the information processing terminal apparatus 4 as one of the results of various arithmetic processing performed by the CPU 11. This is a configuration including an input device 19 and the like for switching between the settlement information obtained as above and other information.

Therefore, on the display screen of the information processing terminal device 4, the settlement information is displayed when the settlement process is performed, and other information such as the seat 3 is displayed except when the settlement process is performed.
It can be switched to display information about 1a ... That is, the information processing terminal device 4 can be used also when performing the settlement process. This eliminates the need to separately provide a terminal device for performing payment processing,
The configuration of the information management device is simplified.

In this embodiment, the case where the information management apparatus is composed of a plurality of management apparatuses 1 ... And the main body apparatus 2 has been described as an example.
May be provided integrally with a certain management apparatus 1. Further, the various display contents displayed on the various display screens (the display screen 16a and the like) of the information management device are not limited to the contents of the above examples (for example, FIGS. 2 to 8). Furthermore, the information processing terminal device 4 and the portable terminal device 5
..., the terminal device 6 in the kitchen, and the terminal device 7 outside the kitchen ...
May have a built-in speaker or the like so that a customer service clerk or a cook can be informed of various information by voice or chime.

Also, various information such as seat information is stored in the management device 1.
.. is transmitted to the main body device 2, the main body device 2 can grasp the situation of each store in real time. So, for example, if several stores are adjacent,
It is possible to guide the customers of the crowded stores between these stores to the vacant stores, and to operate the seats more efficiently.

[0102]

As described above, the information management apparatus according to the first aspect of the present invention includes the reservation information input means for inputting information on reservation, the seat information input means for inputting information on seats, and the customer. Order information input means for inputting information about the order, food information input means for inputting information about food cooked according to the order, and communication with each of the input means, and input to these input means. Control means for performing various arithmetic processing on the obtained information and controlling the respective input means based on the arithmetic result, and a plurality of display means provided integrally with the respective input means for displaying the various information. It is a configuration provided with.

As a result, various kinds of management such as so-called vacant seat management, order management, reservation management, etc., and, for example, information management such as sales of each store and totalization of operating efficiency can be collectively performed in real time quickly and accurately. It is possible to provide the device.

Further, for example, the customer service clerk can recognize the situation in the shop over a wide range (floor management). Therefore, it is possible to shorten the time required for the reservation work and the settlement process and reduce the lost time. Furthermore, the effect that the number of staff in the store can be reduced is also exhibited.

An information management apparatus according to claim 2 of the present invention is
As described above, at least one of the display units is configured to display various information on the display screen in an arrangement according to the seat arrangement in the store.

As a result, the customer service clerk has an effect of being able to efficiently operate the seat, for example, by guiding one customer with one table as a shared seat.

An information management apparatus according to claim 3 of the present invention is
As described above, at least one of the display means is configured to collectively display various information as a list on the display screen.

As a result, the cook can efficiently cook the same dish at a time. In addition, the customer clerk can effectively perform tasks other than serving (for example, guiding customers to seats, receiving orders, etc.).

The information management apparatus according to claim 4 of the present invention is
As described above, the configuration is provided with the time measuring means for measuring the elapsed time from the time when the information regarding the seat is input.

As a result, for example, when the seats are full, the approximate waiting time can be notified to the customer, and the waiting time of the customer can be shortened, so that the service can be improved. Play.

An information management apparatus according to claim 5 of the present invention is
As described above, the switching means for switching the content displayed on the at least one display means between the settlement information obtained as one of the results of various arithmetic operations performed by the control means and other information. It is a configuration provided with.

Therefore, for example, on the display screen of the display means integrally provided with the seat information input means, the adjustment information is displayed when the adjustment processing is performed, and other information is displayed except when the adjustment processing is performed. For example, it can be switched to display information about seats. That is, the seat information input means can be used also when performing the settlement process. As a result, there is no need to separately provide a terminal device for performing the settlement process, and the configuration of the information management device is simplified.

[Brief description of drawings]

FIG. 1 is a block diagram showing a schematic configuration of an information management device according to an embodiment of the present invention.

FIG. 2 is an explanatory diagram illustrating a display example of a display screen on a display device included in the system device of the information management device.

FIG. 3 is an explanatory diagram showing another display example of the display screen on the display device.

FIG. 4 is an explanatory diagram showing a display example of a display screen in a terminal device in a kitchen included in the information management device.

FIG. 5 is an explanatory diagram showing a display example of a display screen in a terminal device outside the kitchen included in the information management device.

FIG. 6 is an explanatory diagram showing a display example of a display screen in an information processing terminal device included in the information management device.

7A and 7B are explanatory diagrams showing another display example of the display screen in the information processing terminal device.

FIG. 8 is an explanatory diagram showing still another display example of the display screen on the display device.

FIG. 9 is a block diagram showing a configuration of a main part of the information management device.

FIG. 10 is a flowchart showing a part of an order management procedure by the information management device.

FIG. 11 is a flowchart showing a part of an order management procedure by the information management device.

FIG. 12 is a flowchart showing a part of an order management procedure by the information management device.

FIG. 13 is a flowchart showing a procedure of a settlement process by the information management device.

FIG. 14 is a block diagram showing a configuration of a main part of an order management device which is a conventional information management device.

FIG. 15 is a block diagram showing a configuration of a main part of a reservation management device which is a conventional information management device.

FIG. 16 is a block diagram showing a configuration of a main part of a vacant seat management device which is a conventional information management device.

[Explanation of symbols]

1 in-store information management device 2 main body device 2a information processing device (reservation information input means, display means) 3 information processing device 4 information processing terminal device (seat information input means, display means) 5 portable terminal device (order information input means) , Display means 6 terminal device in kitchen (cooking information input means, display means) 7 terminal device outside kitchen (cooking information input means, display means) 11 CPU (control means, switching means) 12 external storage device 13 storage device 14 printer 15 timer (clocking means) 16 display device (display means) 17 register 18 keyboard 19 input device (switching means) 31a seat 31b table 40 communication device

Claims (5)

[Claims] 1. An information management device for use in a point-of-sale information management system of a restaurant, comprising reservation information input means for inputting information on reservations, and seat information input means for inputting information on seats. Order information input means for inputting information about a customer's order, dish information input means for inputting information about dishes cooked according to the order, and communication with the above-mentioned input means, and input to these input means Control means for performing various arithmetic processing on the obtained information and controlling each input means based on the arithmetic result, and a plurality of display means provided integrally with each input means for displaying the various information An information management device comprising: 2. At least one of the display means,
The information management apparatus according to claim 1, wherein various information is displayed on the display screen in an arrangement corresponding to the seat arrangement in the store. 3. At least one of the display means,
3. The information management device according to claim 1, wherein various types of information are collectively displayed as a list on the display screen. 4. The information management device according to claim 1, further comprising a time measuring means for measuring an elapsed time from the time when the information on the seat is input. 5. A switching means for switching the content displayed on at least one display means between the settlement information obtained as one of the results of various arithmetic operations performed by the control means and other information. The information management device according to claim 1, 2, 3, or 4, further comprising: