JPH07143231A - Application reception method utilizing telephone network - Google Patents

Abstract

PURPOSE:To simplify the procedure of sending a direct mail by acquiring the subscriber's number of a caller, obtaining the address and the name of a subscriber and printing a label for sending the direct mail by a direct mail sending request reception device when a customer dials the telephone number of a desired direct mail service. CONSTITUTION:A direct mail requesting person calls the number of the direct mail request reception device 3 registered beforehand from a telephone set 1. A telephone exchange network 2 connects the call and informs the device 3 of the subscriber's number of the telephone set 1 and the control part 32 of the device 3 urges the requesting person to input the code number of desired information or the like by a voice message. When the requesting person inputs the code number from the telephone set 1, the control part 32 retrieves a telephone directory data base part 31, acquires the address and name of a sending destination and stores them in a file. Thereafter, a printing part 33 is driven and the label for sending is printed.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION The present invention, according to the customer's request,
Direct mail such as product catalogs using the telephone network,
It relates to automating and accepting applications such as mail order.

[0002]

2. Description of the Related Art Conventional direct mail delivery has been realized by one of the following methods.

Method 1: The customer requests the direct mail billing address described in the advertisement or the like to send it by telephone.

Method 2: The customer requests the direct mail billing address described in the advertisement or the like to send it by postcard or the like.

Method 3: The customer operates the FAX and obtains necessary information from the FAX automatic response device installed at the direct mail billing destination.

[0006]

DISCLOSURE OF THE INVENTION Problems to be Solved by the Invention
Each has the following problems.

[0007] In the conventional method 1, it is necessary to install a telephone answering staff at the sender and the time for accepting the request from the customer is limited, and the customer's name and address are erroneously recognized (hearing and transcription error). There is a problem that there is a possibility that The conventional method 2 has a problem that it takes time to send the direct mail and a problem that the procedure load on the customer side is heavy. In the conventional method 3, FA
There are problems that only customers who have X can use it, and that they are not appealing because they cannot use color and high definition materials and high quality paper.

An object of the present invention is to solve the above problems of the conventional method.

[0009]

SUMMARY OF THE INVENTION The present invention is an application acceptance method using a telephone network, wherein the telephone network receiving a call from a caller is connected to a reception device and the reception device is a subscriber of the caller. Notify the number, notify the caller of the voice message from the reception device, obtain the application information from the caller, search the telephone directory database by the notified subscriber number, and enter the subscriber's address and name. It is characterized in that the obtained address and name are printed out on a shipping label for each application.

[0010]

[Operation] When the customer dials the direct mail request destination telephone number known from the advertisement or the like, the direct mail transmission request reception device acquires the calling party's subscription number through the exchange and calls the known subscriber number. It is created by searching the book database section for the subscriber's address and name, and printing the label for direct mail delivery.

[0011]

EXAMPLES Examples of the present invention will be described.

FIG. 1 is a block diagram showing the concept of an embodiment of the present invention. In the figure, 1 is a terminal telephone, 2 is an existing telephone network, and 3 is a direct mail sending request acceptance device, which is provided, for example, in an exchange that accommodates a subscriber telephone of a direct mail sending source.

The direct mail transmission request reception device 3 is
As a configuration, a telephone directory database unit 31 that stores a telephone number, a subscriber name, and an address in association with each other, a print unit 33 that prints a label for sending a direct mail, and a sender subscriber number from a telephone network are acquired. A control unit 32 for obtaining the type information of the request information from the direct mail transmission requester, collecting the direct mail transmission requester information by searching the database unit 31, and instructing the printing unit to print the label.

The operation of the embodiment will be described based on the processing procedure shown in FIG.

Step 1: The direct mail transmission requester makes a call from the telephone 1 to the call number of the direct mail transmission request reception device 3 registered in advance.

Step 2: The telephone exchange network 2 that has received the call establishes the connection and notifies the direct mail transmission request reception device 3 of the subscriber number of the telephone set 1 that is the caller.

Step 3: The control unit 32 notifies the telephone 1 of a voice message such as "Please enter the code number of the desired information." Request the input of the type number, etc.

Step 4: The direct mail transmission requester inputs the type number of the request information from the telephone 1 using a dial tone or the like.

Step 5: The control unit 32 searches the telephone directory database unit 31 with the acquired subscriber number to acquire the address and name of the direct mail destination.

Step 6: The control unit 32 stores the acquired name and address of the direct mail destination in a file for each request number.

Step 7: The control unit 32 drives the printing unit 33 to print the stored file information as a label for delivery in the format shown in FIG. 2 at each time interval requested by the direct mail delivery source. .

Step 8: The operator of the direct mail delivery request acceptance device 3 delivers the delivery label to the direct mail delivery source. Further, the file information as shown in FIG. 3 is delivered as customer information by a magnetic medium or the like.

Step 9: The direct mail sender is
Request information is sent by direct mail using the printed delivery label, and various customer management is performed using file information.

Needless to say, the present invention is suitable not only for automatic reception of direct mail transmission requests such as product catalogs, but also for automation of reception of mail order purchase orders by telephone.

[0025]

According to the present invention, it becomes possible to automatically notify the address and the name of the delivery destination regarding the delivery of direct mail to the direct mail delivery source, and the direct mail delivery requester who has the conventional method has. It is possible to solve the problem of procedure burden. In addition, since customer information that is automatically digitized can be obtained, there is an effect that customer management can be easily performed at the direct mail sender.

[Brief description of drawings]

FIG. 1 is a block diagram showing the concept of an embodiment.

FIG. 2 is a diagram showing a format of a shipping label to be printed.

FIG. 3 is a diagram showing the contents of file information.

FIG. 4 is a flowchart showing a processing procedure in the embodiment.

[Explanation of symbols]

 1 Telephone 2 Telephone Network 3 Direct Mail Sending Request Receiving Device 31 Phonebook Database Section 32 Control Section 33 Printing Section

Claims (1)

[Claims] 1. A system for accepting application for various services in response to a customer's request, in which a customer makes a call from a telephone or the like to an application acceptance device connected to a telephone network, and after the connection, a request service unique to each request service type. Utilize a telephone network characterized by dialing a classification number, and the application acceptance device acquiring the customer's address from the calling subscriber number of the call and information on the requested service classification from the dialing information. How to accept the application.