JPH047624B2 - - Google Patents

Description

[Detailed Description of the Invention] (A) Technical Field of the Invention The present invention provides an executive secretary exchange control system, particularly an automatic branch exchange equipped with an executive secretary function, in which a call is received to an executive whose secretary is on the phone or is away from the desk. Calls were transferred in a predetermined order to the secretary in charge of another executive whose telephone was idle and present, and the secretary accepted the incoming call and forwarded it to the corresponding executive. This relates to an executive secretary exchange control method.

(B) Conventional technology and problems Conventional private branch exchanges have an executive secretary function in which the secretary in charge receives incoming calls for a specific executive, but according to the conventional system, there is an n-to-one ratio between executives and secretaries. , or n to m. That is,
There was one secretary for each n executive, or one secretary for each n executive, or m secretaries for each n executive. If there is an n-to-one ratio between an executive and a secretary, you cannot receive an incoming call while the secretary is on the phone, and if the secretary is away from his/her desk, another secretary will be able to check the location of the phone while the secretary is away. I had to move to and accept it. At this time, if there are m secretaries who have an n:1 relationship with the executives, for example, it is possible to place a telephone in each secretary's hand that is connected in parallel with the telephone that is away from the office so that they can receive calls. In this case, m telephones are required.

In addition, if there is a ratio of n to m between executives and secretaries, the incoming call display will occur to all the secretaries at the same time, and the call will be received unconditionally to the secretary who answered first, so especially if m is large,
There was a high probability that a secretary with a completely different responsibility would respond, making it unsuitable for executive secretarial work, which generally has a strong sense of responsibility.

In addition, a group is formed with n extensions that circulate in a predetermined order, and if any telephone in the group receives a call and that extension is busy, the extensions that are not busy are selected according to the above order. There is a circular extension representative service that transfers incoming calls up to
With this method, it was not possible to restrict transfers related to extensions while the user was away from his/her desk.

(C) Purpose and Structure of the Invention The present invention aims to solve the above-mentioned problems, and allows incoming calls to executives who are busy or away from their desks to be sorted according to a predetermined order when the telephone is idle. and forward it to the secretary in charge of another executive who is present,
The purpose is to provide a new service in which the secretary receives the incoming call and transfers it to the corresponding executive. Therefore, in the executive secretary exchange control method of the present invention, in the executive secretary exchange control method in an automatic branch exchange system having an executive secretary function in which the secretary once receives incoming calls to executives, calls are received for each executive in the first priority order. executive/secretary storage means for holding secretary information to be transferred by call;
Transfer order/current status register that maintains current notification information including information related to the secretary's number according to the transfer order of each secretary, as well as information indicating whether the secretary is on the phone, away from the office, or present. storage means; an absent registration means for registering that the secretary is away in the transfer order/current state registration storage means; and storage means corresponding to the executive/secretary when a call is received to the executive. a secretary determining means for searching and determining a secretary corresponding to the executive; and a state for checking the current state of the secretary determined by the secretary determining means by referring to the transfer order/current state registration storage means. and a next secretary who selects the next secretary according to the transfer order according to the transfer order/current state registration storage means when the secretary is in a state in which the incoming call cannot be accepted according to the check result by the check means and the state check means. It is characterized by having a selection means. Hereinafter, embodiments will be described with reference to the drawings.

(D) Embodiment of the invention FIG. 1 shows the configuration of an embodiment of the invention, and FIG.
An example of the configuration of the illustrated executive/secretary correspondence table, FIG. 3 is an example of the configuration of the transfer order/current status registration table illustrated in FIG. 1, and FIG. 4 is a diagram for explaining the connections in the illustrated embodiment of FIG. FIG. 5 shows an explanatory diagram of the processing operation of an embodiment of the present invention.

An example of a configuration in which the present invention is implemented in a time-division storage program control type private automatic branch exchange is shown in FIG. In Figure 1, 1A is an executive telephone, 1a, 1b, 1c are secretary telephones, 1X, 1Y
is a general extension telephone, 2-1 to 2-6 are line circuits (LC), 3 is a channel network device (NW), 4 is a signal reception distribution device (SRD), 5 is a central control device (CC), and 6 is a A main memory (MM), 10 is an executive/secretary correspondence table, 11 is a transfer order/current status registration table, 12 is a secretary determining section, 13 is a status checking section, and 14 is a next secretary selecting section.

The central control device 5 executes instructions prepared in advance on the main storage device 6 and controls the signal reception and distribution device 4 to operate the communication path network device 3 and line circuits 2-1 to 2-6. This is a device that connects and controls each telephone via etc.

The executive/secretary correspondence table 10 is stored in the main storage device 6.
It is provided on the top and has information as shown in FIG. 2, for example. In this example, Executive A's phone number
Corresponding to DNA, the phone number DNA of executive A's secretary a is registered. Similarly, executives B, C,
Corresponding to the telephone numbers DNB, DNC, ......
Telephone numbers DNb of secretaries b, c, ..., respectively.
DNc,... is registered.

The transfer order/current state registration table 11 is provided on the main storage device 6, and stores information such as that shown in FIG. 3, for example, the transfer order for each secretary, the secretary's telephone number, and the secretary's current state information. Hold. This status information consists of information flags such as whether each secretary is on the phone or not, and whether the secretary is in the office or away from the office. The transfer order is such that, for example, after the last secretary, the transfer order returns to the first secretary with a transfer order of "1".

When receiving a call to an executive, the secretary determining unit 12 determines whether the executive
A process for searching the secretary correspondence table 10 and determining the secretary in charge is executed. The status check unit 13 executes a process of checking with reference to the transfer order/current status registration table 11 whether or not the secretary determined by the secretary determination unit 12 is able to answer the telephone. The next secretary selection section 14 is
As a result of the check by the status check unit 13, if the secretary in charge is either busy on the phone or away from the desk and is unable to answer the telephone, a process is executed to select the next secretary in the transfer order.

Next, the processing operation in the embodiment shown in FIG. 1 will be explained with reference to FIGS. 4 and 5. now,
Assume that secretary a is talking to extension X via line circuit 2-2, the call route, and line circuit 2-5. Further, it is assumed that secretary b is away from his desk and away from telephone 1b. Registration of absence in the transfer order/current state registration table 11 is performed, for example, by using a special number or a function button on a multi-function telephone. Secretary c is present, and telephone 1c is idle. At this time, transfer order/current status registration table 11
is, for example, as shown in FIG.

In this state, as shown in FIG. 5A, suppose that executive A receives a call from extension Y. In response to this incoming call, the executive/secretary correspondence table 10 stored in the main storage device 6 is searched through the process shown in FIG.
The phone number DNa of secretary in charge a is the target of the call.
However, according to the determination by the process shown in FIG.
Since secretary a is on the phone, a determination is made as to whether secretary b, who is assigned the next transfer order, can be transferred. Since secretary b is currently away from the office and is unable to answer the telephone, secretary c, who is next in the transfer order, is selected.

According to the transfer order/current state registration table 11,
Secretary c is closest in rank to secretary a among the secretaries who are present and whose telephone is idle. Therefore, as shown in FIG. In other words, secretary c's phone number
The DNc information is transmitted to the call path network device 3 via the signal reception and distribution device 4, and the extension telephone 1Y is connected to the line circuit 2-6, the call route, and the line circuit 2-4.
The telephone 1c is connected to the telephone 1c so that the secretary c can respond. Of course, after talking to extension Y, secretary C can, if necessary, transfer the incoming call to executive A who has telephone 1A by operating a well-known call back transfer. With this operation,
Extension Y can communicate with executive A via line circuit 2-6, the call path, and line circuit 2-1.

In the description of the above embodiment, incoming calls from extension lines have been explained, but it goes without saying that incoming calls from central office lines and trunk lines can also be controlled in the same way. Note that instead of holding the transfer order/current state registration table in the format shown in FIG. 3, it may be configured such that, for example, each secretary points to the secretary in the next transfer order.

(E) Effects of the Invention As explained above, according to the present invention, in response to an incoming call to a certain executive, if the secretary in charge is on the phone or is away, a predetermined Depending on the rank, incoming calls are transferred to the secretaries in charge of other executives, and the secretaries in charge of other executives accept the incoming calls.
The incoming call can now be forwarded to the executive who requested it. Therefore, incoming calls can be processed by setting secretaries related to each other in a similar transfer order. Further, each secretary only needs to have one telephone, and there is no need for each secretary to have a telephone for executives. In particular, with the present invention, it is possible to register the secretary's absence from the desk using a special number or a function button on a multi-function telephone, so the call can be efficiently transferred to the next secretary in the forwarding order without making unnecessary calls. be able to.

[Brief explanation of drawings]

Figure 1 shows the configuration of one embodiment of the present invention, and Figure 2 shows the configuration of the first embodiment.
An example of the configuration of the illustrated executive/secretary correspondence table, FIG. 3 is an example of the configuration of the transfer order/current status registration table illustrated in FIG. 1, and FIG. 4 is a diagram for explaining the connections in the illustrated embodiment of FIG. FIG. 5 shows an explanatory diagram of the processing operation of an embodiment of the present invention. In the figure, 1A is an executive telephone, 1a, 1b, 1c are secretary telephones, 1X, 1Y are general extension telephones, 2-
1 to 2-6 are line circuits, 3 is a channel network device, 4 is a signal reception and distribution device, 5 is a central control device,
6 is a main memory, 10 is an executive/secretary correspondence table, 11 is a transfer order/current status registration table, 12
13 indicates a secretary determination section, 13 indicates a status check section, and 14 indicates a next secretary selection section.

Claims (1)

[Scope of Claims] 1. In an executive secretary exchange control system in an automatic branch exchange system having an executive secretary function in which a secretary temporarily receives an incoming call to an executive, a secretary transfers an incoming call to each executive in the first priority order. an executive/secretary corresponding storage means for holding information, and current information including information relating to the secretary's number in accordance with the forwarding order of each secretary, as well as information indicating whether the secretary is on a call, away from the office, or present; a transfer order/current state registration storage means for holding status information of the transfer order/current state registration storage means; an absent registration means for making it possible to register that the secretary is away from the office in the transfer order/current state registration storage means; Secretary determining means for searching the executive/secretary correspondence storage means when receiving a call to an executive and determining the secretary corresponding to the executive; and the transfer order/current status registration storage means for the secretary determined by the secretary determining means. and a status check means for checking the current status of the secretary by referring to the status check means, and when the secretary is in a state where it is not possible to accept an incoming call based on the check result by the status check means, the transfer is performed by the transfer order/current status registration storage means. An executive secretary exchange control system comprising a next secretary selection means for selecting the next secretary according to rank.