JPH0457550A - Telephone system - Google Patents

Abstract

PURPOSE:To prevent other party from releasing a holding line by mistake by providing a device displaying who is a called party desired by talked by a caller based on information to whom the caller desires to talk to the telephone set in the case of holding the telephone line. CONSTITUTION:When a call comes to the telephone set, a control device 4 uses a storage device 7 to read names of parties possibly receiving the call and data of coordinates on which the names are displayed on a display device 5 in pairs and allows the display device 5 to display a list of the names based on the data. When a called party replies the call and recognizes to whom the caller desires to talk, the name of the party is found out from the display of the display device 5, and touches the name by using a finger and a touch panel 6 transfers the position touched by the finger to the control device 4. The control device 4 compares the coordinate with the data stored in the storage device 7 to discriminate to which name the coordinate corresponds and gives a command of blinking the name to the display device 5 and gives a command of holding a line to a holding device 3. Thus, the release of the holding line by other party in mistake is prevented.

Description

DETAILED DESCRIPTION OF THE INVENTION [Field of Industrial Application] The present invention relates to a telephone device, and more particularly to a telephone device having a hold mechanism for putting a telephone line on hold on a called side.

[Conventional technology]

Conventionally, this type of telephone device has been designed to put an incoming telephone line on hold, and does not display the person on the other end of the call on the held line.

[Problem to be solved by the invention]

In the conventional telephone device described above, a plurality of telephone devices within one department have the same telephone number, and a plurality of people share one telephone number. That is, when multiple people share one telephone number, the person receiving the call may not be the person the caller intended. In this case, the responder puts the line on hold and informs the person intended by the caller that the call is coming. Thereafter, the person must release the line from hold and answer the call to begin the call. In this case, there is a drawback that there is a possibility that another person may mishear the answerer's message and release the call from hold. Further, generally, the number of lines that can be used by a telephone device is not limited to one. In this case, there is a drawback that if there are a plurality of lines on hold, there is a possibility that the wrong line to respond to will be selected.

SUMMARY OF THE INVENTION An object of the present invention is to provide a telephone device that prevents other people from mistakenly canceling the hold or mistakenly selecting the line to answer when such a line is on hold. be.

[Means for Solving the Problems] The telephone device of the present invention includes a holding mechanism that holds a telephone line;
an input mechanism for inputting information about who the caller wants to talk to when putting the telephone line on hold; and displaying who the caller wants to talk to based on the input to the input mechanism. and a display mechanism.

〔Example〕

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram of a telephone device showing a first embodiment of the present invention.

As shown in FIG. 1, this embodiment includes a transmitter 1, a receiver 2, a hold mechanism 3 for a line connected to the handsets 1 and 2, and a control mechanism 4 that controls the hold mechanism 3. , an indicator controlled by the control mechanism 4! f45, touch panel 6, and first storage mechanism 7 connected to control mechanism 4
and a second storage mechanism 8.

In the telephone device having such a configuration, the transmitter 1 has a function of converting voice into an electric signal, and the receiver 2 has a function of converting an electric signal into voice. The hold mechanism 3 has a function of holding the line between the calling side and the called side and a function of releasing the hold. The control mechanism 4 receives and receives signals from the touch panel 6 and has the function of instructing the hold mechanism 3 to put the line on hold and release the hold, the function of reading data from the first memory device [7], and the function of reading data to be displayed on the display mechanism 5. It has a function of giving instructions and a function of reading/writing data to/from the second storage mechanism 8 and erasing data. The display mechanism 5 is the control mechanism 4
It has the function of displaying data instructed by. Also,
The touch panel 6 is installed to overlap the display mechanism 5, and has a function of notifying the control mechanism 4 of the coordinates on the plane when a person touches it with a finger or the like. Furthermore, the first storage mechanism 7 has a function of storing a pair of data of the name of a person who may normally use the telephone device and the coordinates of the area where the name is displayed on the display mechanism 5, Second storage mechanism 8
has the function of storing one person's name.

Next, the operation of the above-mentioned telephone device will be explained.

First, when there is an incoming call to the telephone device, the control mechanism 4 retrieves from the first memory device 11i7 the name of the person who may answer the call and the coordinates of the area on the display mechanism 5 in which the name is displayed. , and displays a list of names on the display 1f45 based on the data. When the called party answers and the calling party knows who he wants to talk to, he finds out the person's name from the display on the display mechanism 5 and touches it with his finger. The touch panel 6 transmits the position touched by the finger to the control mechanism 4. The controller 'WI4 compares the coordinates with the data stored in the first storage 7 and determines to which name the coordinates correspond. As a result, the control mechanism 4 instructs the display mechanism 5 to blink the name part, and
The holding mechanism 3 is instructed to hold the line, and the name is stored in the second storage mechanism 8.

Next, the user requested by the caller confirms that his or her name on the display mechanism 5 is flashing, and then touches his or her name with his or her finger. Similarly, the touch panel 6 informs the control mechanism 4 of the position touched by the finger, so the control mechanism 4 compares the coordinates with the data stored in the first storage mechanism 7 and determines which name the coordinates correspond to. to judge. After that, it is determined whether the name matches the name stored in the second storage mechanism 8, and if they match, the memory contents of the second storage mechanism 8 are erased and the line is transferred to the reservation mechanism 3. Instruct to release the hold. If they do not match, the control mechanism 4
does nothing. As a result, if -, the holding mechanism 3
releases the line from hold according to the instructions from the controller [4].

In the above-described embodiment, the first storage mechanism 7 and the second storage mechanism 8 may be provided separately to simplify the explanation, or the functions of both may be realized by a single storage mechanism.

FIG. 2 is a block diagram of a telephone device showing a second embodiment of the present invention.

As shown in FIG. 2, this embodiment consists of a plurality of telephone terminals 9 and a line concentrator 10 that accommodates them. These plurality of telephone terminals 9 share a plurality of telephone numbers, and have a transmitter 1, a receiver 2, a display mechanism 5, and a touch panel 6. The line concentrator 10 also includes a line connection mechanism 1.
1 and a multiplexing device 12, a control mechanism 4, and first and second storage mechanisms 7.8. The multiplexing device 12 in the line concentrator 10 has a function of combining a plurality of lines into one line, and a function of separating signals from the plurality of lines combined into one line and distributing them to the plurality of lines. Further, the line connection mechanism 11 connects each of the plurality of lines from the multiplexer 12 to each telephone terminal 9 according to instructions from the control mechanism 4.
It has a connection function, a line hold function, and a line hold release function. Further, the second storage mechanism 8, unlike the first embodiment described above, has a function of storing name and telephone number pairs for up to the number of lines.

Next, the operation of such a telephone device will be explained.

First, when there is an incoming call, the control machine! The f44 reads out from the first storage mechanism 7 all pairs of names of people who are likely to answer the phone and data on the coordinates of the area on the display mechanism 5 where that name is displayed, and based on that data. A list of names is displayed on the display mechanism 5. In this case, the same content is displayed on all the display mechanisms 5 of the plurality of telephone terminals 9. Further, the line connection mechanism 11 connects the line to the terminal among the telephone terminals 9 that picked up the handset first. When the responder knows who the caller wants to talk to, he finds the person's name from the display on the display mechanism 5 and touches it.

As a result, the touch panel 6 transfers the position touched by the finger to the control mechanism 4, and the control mechanism 4 compares the coordinates with the data stored in the first memory device n47 and determines which name the coordinates correspond to. to judge. Thereafter, all the display mechanisms 5 of each telephone terminal 9 are instructed to blink the name portion, and the line connection mechanism 11 is instructed to put the line on hold. When the line connection mechanism 9 puts a line on hold, the telephone number of that line is notified to the control mechanism 4.
The control mechanism 4 causes the second storage mechanism 8 to store the name and telephone number of the line.

Next, when the intended recipient of the caller confirms that his or her name is flashing on the display mechanism 5 and then touches his or her name with his or her finger, the touch panel 6 controls the position of the finger. Inform Organization 4. The control mechanism 4 compares the coordinates with data stored in the first storage mechanism 7 to determine to which name the coordinates correspond. Thereafter, it is determined whether any of the names stored in the second storage mechanism 8 matches that name. If there is a match,
The telephone number corresponding to the name is retrieved from the second storage mechanism 8, and the name and the line number corresponding to the name are deleted from the storage mechanism 8. Then, it identifies which telephone terminal touch panel 6 the input was made from, and instructs the line connection mechanism 11 to connect the telephone terminal 9 to the line corresponding to the telephone number retrieved from the second storage mechanism 8.

Therefore, the line connection mechanism 11 connects the line and the terminal according to instructions from the control mechanism 4. Note that if they do not match, the control mechanism 4 does nothing.

The above-described embodiment has the advantage that a plurality of telephone numbers are shared, and when canceling the hold, there is no need to go to the terminal that answered first, and the terminal that is nearby can be used.

In addition, both the first example and the second example described above,
If the personnel composition of telephone device users changes, the list of names displayed on the display mechanism 5 can be changed simply by changing the contents of the first storage mechanism 7.

〔Effect of the invention〕

As explained above, the telephone device of the present invention includes an input mechanism through which the caller can input the person the caller wants to talk to, and who the caller wants to talk to based on the input to the input mechanism. By having a display mechanism that displays whether the telephone line is on hold or not, it is possible to prevent other people from accidentally canceling the hold when the telephone line is put on hold, thereby improving call service.

[Brief explanation of drawings]

FIG. 1 is a block diagram of a telephone device showing a first embodiment of the invention, and FIG. 2 is a block diagram of a telephone device showing a second embodiment of the invention. 1...Telephone receiver, 2...Telephone receiver, 3...Holding mechanism,
4... Control mechanism, 5... Display mechanism, 6... Touch panel, 7.8... Storage mechanism, 9... Telephone terminal,
10... Line concentrator, 11... Line connection mechanism, 12.
...Multiplexing device.

Claims (1)

[Claims] a holding mechanism for putting the telephone line on hold; an input mechanism for inputting information about who the calling party wants to talk to when putting the telephone line on hold; and a holding mechanism for inputting information about who the calling party wants to talk to based on the input to the input mechanism. 1. A telephone device comprising a display mechanism for displaying who the other party is.