JPH04154250A - Registration information notifying method for exchange equipped with variable unattended transfer function - Google Patents

Abstract

PURPOSE:To make a person possible to prearrange to whom a call is addressed will be transferred to the person's terminal by retrieving variable unattended transfer information based on an identification number of another terminal on request for information transmission by another terminal and by notifying the another terminal of the terminal identification, number. CONSTITUTION:Exchange unit 1 is constituted by a control section 4 and a memory means 5, and the memory means 5 stores therein variable unattended information 6 where the correspondence has been made between a regiatration source terminal (e.g. terminal 2) to which transfer registration was done and a transfer destination terminal (e.g. terminal 3) and a necessary processing program. Further, exchange unit 1 is provided with a registration information notifying method that on request for information transfer by the terminal 3 registered as an information transfer destination, unattended information 6 is retrieved based on an identification number of terminal 3, and notifies the relevant terminal 3 of identification numbers of all the terminals whose information transfer destination is terminal 3. With this, the user of terminal 3 is informed to whom a call to be transferred to terminal 3 is addressed.

Description

[Detailed Description of the Invention] Summary: Regarding a registration information notification method in a switching device equipped with a variable call forwarding function, the present invention aims to make it possible to recognize whether a call forwarded to one's own terminal is from Gaen. , in a switching device equipped with a variable call forwarding function that forwards a call received at a terminal that is registered for call forwarding to another terminal based on pre-registered variable call forwarding information, information transfer from the terminal of the above type is provided. In response to a request, the variable absence transfer information is searched based on the identification number of the other terminal, and the other terminal is notified of the identification numbers of all the terminals to which the other terminal is a transfer destination. do.

INDUSTRIAL APPLICATION FIELD The present invention relates to a registration information notification system in a switching device equipped with a variable call forwarding function.

In recent years, with the diversification of user needs, switching devices constituting telephone communication networks have come to provide various services associated with telephone calls. One of these services is a variable call forwarding service. Variable call forwarding service is a service that automatically forwards calls received at a terminal registered for call forwarding to other terminals, including relay stations, etc., and is a service that automatically forwards calls received at a terminal registered for call forwarding to other terminals, including relay stations, etc. This is a commonly provided service. There is a demand for improved serviceability and convenience of such variable call forwarding services.

Conventional technology The variable call forwarding service will be explained in detail.

For example, if user a of extension terminal leaves his/her desk and visits the user of extension terminal 2, user a operates extension terminal A and transfers extension terminal B to the switching device as the transfer destination. After registering and registering call forwarding, leave your desk. The switching device performs all incoming call forwarding (CFA) in order to forward calls received at extension terminal A to the extension terminal without connecting to extension terminal A.
Alternatively, the bell will ring a preset number of times, and if there is no answer, the call will be forwarded to the extension terminal (forwarding when no answer;
CFN). User a operates extension terminal A to select whether to forward all incoming calls or to forward calls when no response is received.

Conventionally, the information on the forwarding destination registered in the switching device could only be known by the registrant (user a in the above case) operating extension terminal A; In this case, user b) could not know the registered information.

Problem U to be Solved by the Invention Therefore, the registered person cannot recognize to whom the call is being transferred to his/her own terminal, which is very inconvenient.

The present invention has been made in view of the above points, and it is an object of the present invention to make it possible to recognize to whom a call that is forwarded to one's own terminal is addressed, and to improve the serviceability and convenience of the variable call forwarding service. The purpose is to

Means for Solving the Problems FIG. 1 is a diagram explaining the principle of the present invention. In the same figure, 1
is a switching device, and the switching device 1 accommodates a terminal 2, a terminal 3, and other terminals (not shown).

The switching device 1 includes a control means 4 and a storage means 5, and the storage means 5 stores the registered optical terminal (for example, terminal 2) that has performed the transfer registration and the transfer destination terminal (for example, terminal 3) that is the transfer destination.
Variable absentee forwarding information 6 and necessary processing programs are stored. And exchange device 1
For example, if terminal 2 is registering call forwarding,
It is equipped with a variable call transfer function that transfers an incoming call to the transfer destination terminal 3 based on the variable call transfer information 6 stored in the storage means 5. Furthermore, based on the request from the transfer destination terminal 3, the switching device 1 searches the variable absent transfer information 6 stored in the storage means 5, and identifies all the terminals 2 etc. that have registered the terminal 3 as the transfer destination. It has a registration information notification function that notifies the terminal 3 of the number. This registration information notification function is achieved by the control means 4 performing the processing shown in FIG. That is, if an information transfer request is received and accepted from the terminal 3 (step 20
1) Step 202: Search for variable absence transfer information 6 based on the identification number of the terminal 3 that has issued the information transfer request.
), the terminal 3 is registered as a transfer destination, and the identification numbers of all terminals 2, etc. are notified to the terminal 3 (step 203).

The terminal 3 that received this notification displays the contents of the notification on the display 3a provided in the terminal 3 (step 204).

Operation As described above, in response to an information transfer request from a terminal 3 registered as a transfer destination, the switching device 1 searches for missed transfer information 6 based on the identification number of the terminal 3, and transfers the terminal 3 to the destination. It is equipped with a registration information notification function that notifies the terminal 3 of the identification numbers of all terminals to be transferred (including terminal 2 and other terminals, if any), and the user of terminal 3 can This will be very convenient as it will be possible to know whether the call being forwarded to is from Gaen.

Embodiments Hereinafter, embodiments of the present invention will be explained with reference to the drawings.

FIG. 3 is a diagram showing the configuration of an embodiment of the present invention.

In the figure, reference numeral 11 denotes a switching device, and the switching device 11 includes a control section (CC) 12, a storage section (MM) 13, and a switching section (N
W) 14, and an interface section (NTF) 15. A plurality of terminals 16, 17.18 are connected to the interface section 15 via lines 19, 20.21.

Here, the terminal 16 has an identification number "200", the terminal 17 has an identification number "201", and the terminal 18 has an identification number r300.
It is assumed that J is assigned to each. Terminal 18
is provided with a display 18a and an information request button 18b.

The storage unit 13 of the switching device 11 stores variable absence transfer information 22.
is stored. This variable call forwarding information 22 is registered, for example, when the terminal 16 specifies the terminal 18 as the forwarding destination and selects CFA (all call forwarding) as the forwarding type.
Furthermore, if the terminal 17 specifies the terminal 18 as the forwarding destination and selects CFN (forwarding on no response) as the forwarding type and registers, each registered optical terminal The identification number r300J of the transfer destination terminal 18 and the transfer type (CFA, CFN) are stored corresponding to the identification numbers r200 and 201J of 16.17, respectively. When a call arrives at the terminal 16 or 17, the control unit 12 searches the variable missed transfer information 22, reads the identification number "300" of the transfer destination terminal 18 and the transfer type (CFA or CFN), and inputs the call to the terminal 16 or 17. The call is forwarded based on the call.

The exchange device 11 has a registration information notification function that notifies, for example, the identification numbers of all terminals that have registered the terminal 18 as a transfer destination, in response to a request from the terminal 18. Control unit 12 for realizing this registration information notification function
The flow of processing at the terminal 18 is shown in FIG.

First, on the terminal 18, if the user of the terminal 18 wants to know the identification number etc. of the terminal that has registered his/her own terminal as a transfer destination, he/she presses the information request button 18b provided on the terminal 18 ( Step 401), the terminal 18 sends an information transfer request to the switching device 11 (step 402).
). This information transfer request is sent to the control unit 12 via the line 21 and the interface unit 15, and upon receiving this information transfer request (step 403), the control unit 12 issues the variable absence transfer information 22 to the control unit 12. Search based on the identification number "300" of the terminal 18 (Step 404)
, column 2 of the identification number of the forwarding destination terminal of the variable absentee forwarding information 22
2b has the identification number “300” (
Step 405), in some cases, the identification number and transfer type of the corresponding registered optical terminal are extracted from the registered optical terminal identification number column 22a and transfer type column 22c, and the terminal 18
(Step 406). In step 405, if the identification number r300J is not in the corresponding column 22b, the terminal 18 is notified that it is not registered (
Step 407). In this example, there are two terminals 16 and 17 that have terminal 18 as the transfer destination, so
In step 406, the identification number of the registered optical terminal 16 "
200'', the transfer type CFA, the identification number r201J of the registered optical terminal 17, and the transfer type CFN are notified to the terminal 18.

When the terminal 18 receives this notification (step 408), it displays the contents of the notification on the display 18a as shown in FIG. 5 (step 409).

As described above, according to this embodiment, based on an information transfer request from the terminal 18 registered as a transfer destination, the identification numbers and transfer types of all terminals that have registered the terminal 18 as a transfer destination are obtained. Display device 18a provided on the terminal 18
The user of the terminal 18 can obtain information about the terminal to which he/she is the transfer destination at any time according to his/her request, which is very convenient.

The contents of the variable absent transfer information 22 in FIG. 3 are merely examples, and generally a plurality of pieces of information are stored.

Effects of the Invention As described in detail above, the present invention allows the terminal to know the identification numbers of all the terminals to which it is forwarded, so that calls from Gaen are transferred to the terminal. This has the effect of improving serviceability and convenience.

[Brief explanation of the drawing]

Fig. 1 is a diagram explaining the principle of the present invention, Fig. 2 is a processing flowchart of the control means and terminal in Fig. 1, Fig. 3 is a configuration diagram of an embodiment of the invention, and Fig. 4 is a processing flowchart of an embodiment of the invention. , FIG. 5 is a diagram showing an example of display in the embodiment of the present invention. . . . Exchange device, 3. Terminal, . . Control means, . . Storage means, . . . Variable absence transfer information.

Claims (1)

[Claims] 1. Variable call forwarding that transfers a call received at a terminal (2) registered for call forwarding to another terminal (3) based on pre-registered variable call forwarding information (6) In the switching device equipped with the function, in response to an information transfer request from the other terminal (3), search the variable absent transfer information (6) based on the identification number of the other terminal (3), Registration in a switching device equipped with a variable call forwarding function characterized in that the identification numbers of all terminals (2) to which another terminal (3) is forwarded are notified to the other terminal (3). Information notification method. 2. The device is equipped with the variable call forwarding function according to claim 1, characterized in that the notified identification number is displayed on a display (3a) provided on the other terminal (3). Registration information notification method in switching equipment.