JPH04137895A - Monitor system for automatic equipment - Google Patents

Abstract

PURPOSE:To relieve the load of the operator and to improve the operating rate of an automatic equipment due to quickened fault restoration by allowing a control means to discriminate whether or not a fault is able to be recovered and giving a restoration command to the automatic equipment. CONSTITUTION:When a fault content (error code) in a text from an automatic equipment is stored in a storage means 5, the control means 3 extracts a restoration command corresponding to the fault content from the storage means 5 and sends it to the automatic equipment. When the fault content is not stored in the storage means 5, the notice means is activated to inform the occurrence of a fault whose restoration is disabled. Thus, the load of the operator is relieved and the operating rate of the automatic equipment is improved.

Description

Detailed Description of the Invention (Field of Industrial Application) The present invention relates to an automated equipment monitoring device that monitors the operating status of automated equipment, and in particular, when a fault in automated equipment is detected, it automatically issues a recovery instruction (automated equipment The present invention relates to an automated equipment monitoring device that can send instructions for restoring equipment.

(Prior Art) Conventionally, an automation equipment monitoring device is connected to automation equipment at each business branch via a communication line, and monitors the operational status of the automation equipment. When the automated equipment monitoring device detects a fault in the automated equipment based on a fault message from the automated equipment, the automated equipment monitoring device displays the details of the fault on a display device that constitutes the automated equipment monitoring device. The operator of the automated equipment monitoring device looks at the failure details displayed on the display device, checks the failure details, and determines whether or not it is a severe failure (a failure in which instructions for failure recovery cannot be issued). Failure recovery instructions can be issued for failures other than severe failures. For failures, failure recovery instructions were entered using a keyboard as an input device and sent to the relevant automated equipment. The automated equipment was performing recovery processing based on the transmitted failure recovery instructions.

(Problem to be Solved by the Invention) However, in the above-mentioned conventional automated equipment monitoring device, an operator is always present at the automated equipment monitoring device, and the operator himself/herself can check what faults in the automated equipment are displayed on the display device. The system also determines the nature of the failure, and then inputs failure recovery instructions using a keyboard and sends them to the automated equipment, which (1) imposes a heavy burden on the operator; It requires deep knowledge of the disability, and (3)
There was a problem in that it took a long time to recover from a failure.

SUMMARY OF THE INVENTION Therefore, an object of the present invention is to provide an automated equipment monitoring device that solves these conventional problems, reduces the burden on operators, and improves the operating rate of automated equipment by speeding up failure recovery. It is about providing.

(Means for Solving the Problems) The present invention provides an automation equipment monitoring device that is connected to an automation equipment via a communication line and monitors the operating status of the automation equipment, and provides details of failures occurring in the automation equipment and instructions for recovery thereof. a notification means for notifying an operator of the occurrence of a failure for which a recovery instruction is not possible; and a notification means for notifying an operator of the occurrence of a failure for which a recovery instruction is not possible; The control means extracts a corresponding recovery instruction from the storage means and transmits it to the automated equipment, and operates the notification means if the failure details are not stored in the storage means.

(Function) In the automated equipment monitoring device, if the fault details (error code) in the message from the automated equipment are stored in the storage means, the control means retrieves a recovery instruction corresponding to the fault details from the storage means. and transmits the information to the automated equipment, and if the failure details are not stored in the storage means, the notification means is operated. The notification means notifies the operator of the occurrence of a failure for which a recovery instruction is not possible. Thereby, it is possible to reduce the burden on the operator and improve the operating rate of the automated equipment.

(Example) Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a configuration diagram showing an embodiment of an automated equipment monitoring apparatus according to the present invention, and FIG. 2 is an explanatory diagram showing an example of a recovery instruction table stored in the hard disk of FIG. 1.

In FIG. 1, reference numeral 1 denotes an automated equipment monitoring device provided at a monitoring center that monitors the operational status of automated equipment installed at each branch of a financial institution. This automated equipment monitoring device 1 is connected online via a communication line 2 to automated equipment at each branch. Then, the automated equipment monitoring device 1 receives failure/recovery messages from the automated equipment,
This automated equipment monitoring device 1 monitors the operational status of automated equipment by sending recovery instructions. The automated equipment monitoring device 1 also includes a processor 3 as a control means of the present invention, a memory 4 for temporarily storing data, a hard disk 5 as a storage means of the present invention, and failure occurrence/recovery. A CRT display 6 and a printer 8 for displaying the information, and a keyboard 7 as an input device.
It is composed of etc. These processor 3, memory 4, hard disk 5, CRT display 6, keyboard 7, and printer 8 are connected to a bus 9.

Furthermore, a recovery instruction table as shown in FIG. 2 is stored in the hard disk 5 for each type of automated equipment. The recovery instruction table includes the error code (code indicating the failure details) from the automated equipment and the corresponding recovery instruction content (for example, only recovery operation instructions when the automated equipment is not in transaction, recovery operation instruction only when the automated equipment is in transaction) Operation instructions and instructions for importing or discharging media (cards, bankbooks, cash, etc.) during transactions are provided as many as the registered number. Error codes not included in the recovery instruction table are treated as automatic failures (severe failures). In the event of a failure that cannot be automatically restored, a staff member will head to the location where the automated equipment is installed and handle the restoration process.

Next, the operation shown in FIG. 1 will be explained below using FIGS. 3 and 4. In addition, FIG. 3(a) is a flowchart on the automated equipment monitoring device side, FIG. 3(b) is a flowchart on the automated equipment side, and FIG. 4 is a diagram for explaining the contents of the fault message information from the automated equipment. .

Before explaining the operation of FIG. 1, failure message information and recovery message information will be explained. First, the trouble message information is, as shown in Figure 4, "Store number.

It consists of "model number 1", "error code", "transaction details", "medium information", and "status information". Here, "store number machine number 9 models" refers to the branch number where the corresponding automation equipment is installed and a series of numbers of the automation equipment in the branch. Furthermore, "error code" refers to a code that indicates the details of the failure, and "transaction details" refers to the details of the transaction at the time of the failure (transaction type, amount, number of bills and coins of each denomination, account number, etc.). . In addition, [medium information] refers to information indicating whether the medium handled in the transaction (cart, deposited banknotes, etc.) is in the device, whether it has been returned to the customer, and the journal 1
Information indicating the status (presence or absence) of payment bills and coins. Further, "status information" indicates whether the automated equipment is normal or abnormal, and in the case of fault message information, it indicates that the automated equipment is normal. Next, the recovery message information is composed of "store number 1 model number 3 models", information indicating "in stock", and "status information". Here, "store number 1 machine number 1 model" is the same as in the case of the fault message information described above. Further, information indicating "in process" indicates that the failure has been recovered and the corresponding automated equipment is in a state where transactions can be performed. In addition, "status information" indicates whether the relevant automated equipment is normal or abnormal, but since this is recovery message information, it indicates that the relevant automated equipment is normal. It is something.

The operation shown in FIG. 1 will be described in detail below.

The automated equipment monitoring device 1 waits for a failure/recovery message from the automated equipment (step Sl in FIG. 3(a)). When a failure occurs in the automated equipment, the automated equipment is set to a discontinued state, and the customer is prevented from using the automated equipment until the faulty state is cleared (step TI in FIG. 2(b)).

T2). Furthermore, this automated equipment transmits information about a failure that has occurred in this automated equipment to the automated equipment monitoring device 1 (see Figure 1).
Step T3) of b). In this case, the contents of the fault information, as shown in Figure 4, include "store number 1 machine number 1 model", "error code", "transaction details", "media information", and "
status information (status information). The automated equipment waits for a recovery instruction (manual recovery cancellation (in case of severe failure) or recovery instruction from the automated equipment monitoring device 1) (step T4 in FIG. 3(b)).

On the other hand, the automated equipment monitoring device 1 determines whether there is a failure or a recovery based on the message from the automated equipment (step S2 in FIG. 4(a)). This determination is made as follows. That is, when the processor 3 receives a message from the automated equipment, it stores it in the memory 4, checks whether the status information in the message is normal or abnormal, and if it is normal, it indicates a failure. It is determined that it is a recovery (recovery message), and if it is abnormal, it is determined that it is a failure (failure message). If the result of the determination is a failure (failure message), the processor 3 displays the fact that the failure has occurred on the screen of the CRT display 6, and outputs the fact that the failure has occurred to the printer 8 to print it out. As a result, the CRT display 6 displays the fact that a failure has occurred, and the printer 8
prints out a message to the effect that a failure has occurred (step S3 in FIG. 3(a)). Similarly, in the case of recovery (recovery message), the processor 3 causes the CRT display 6 to display a message indicating the recovery, and causes the printer 8 to print out the message. As a result, the CRT display 6
displays a message to the effect of recovery, and the printer 8 prints out the message to the effect of recovery (step S4 in FIG. 3(a)). Next, the processor 3 searches the corresponding recovery instruction table stored in the hard disk 5 based on the failure information (error code) from the automated equipment stored in the memory 4,
Determine whether or not the error code exists ((a) in the same figure)
Steps S5 and S6). If there is an error code in the failure information from the automated equipment in the corresponding recovery instruction table, that is, if the failure is recoverable (for example, jammed media such as a cart, cash, etc.), the processor 3 stores the information in the hard disk 5. The recovery instruction corresponding to the corresponding error code is extracted from the recovery instruction table stored in the table and sent to the corresponding automated equipment via the communication line 2 (step S7 in FIG. 12(a)).

When the relevant automation equipment receives the recovery instruction from the automation equipment monitoring device 1, it performs the recovery process according to the recovery instruction (
Step T5 in the same figure (b)). For example, if a medium such as a card or cash is jammed, the automated equipment will take the medium on the path into the machine under the control of an internal processor, or eject it to the outlet to return it to the customer. or

Next, when the recovery process is successfully completed in the corresponding automated equipment, the built-in processor sends a message to the communication line 2 to indicate the recovery.
(step T7 in FIG. 10B), and cancels the handling suspension state set in step T2 to enable handling (step T8 in FIG. 3B).

As a result, the corresponding automated equipment is placed on standby for a new transaction to start. In addition, if the recovery process does not end normally in the automation device, or if another failure occurs during the recovery process, the processor built in the automation device will transmit the failure information to the automation device via the communication line 2. It is sent to the monitoring device 1, and the automated equipment is placed in a state of waiting for recovery (see (b) in the same figure).
) step T6. T9. T4).

The processor 3 of [Automated Equipment Monitoring Device] performs step S6.
If it is determined that there is no corresponding error code in the corresponding recovery instruction table stored in the hard disk 5, a buzzer as a notification means of the present invention is sounded (see (a) in the same figure).
) step S8). This is to indicate that a failure that cannot be automatically restored has occurred, and to alert the operator of the automated equipment monitoring device 1. The operator learns from the sound of the buzzer that a failure that cannot be automatically recovered (severe failure) has occurred, and uses the keyboard 7 to instruct the processor 3 to display the contents of the failure message. Based on this instruction, the processor 3 extracts the content of the fault message from the hard disk 5 based on the fault message stored in the memory 4, and outputs it to the CRT display 6 for display.

Based on the content of the fault message displayed on the screen of the CRT display 6, the operator knows what is necessary to dispatch a staff member to recover from the fault in the automated equipment.

As can be seen from the above description, in the present invention, the processor 3 of the automated equipment monitoring device 1 determines whether the fault is recoverable based on whether or not the error code of the fault message from the automated equipment is in the recovery instruction table of the hard disk 5. I am making a judgment as to whether or not. Therefore, the operator does not need to judge whether the failure is recoverable or not. In addition, the processor 3
If the error code of the failure message from the automated equipment is in the recovery instruction table of the hard disk 5, the recovery instruction corresponding to the error code is retrieved and sent to the applicable automated equipment, and the automated equipment is transferred from the automated equipment monitoring device 1. Recovery processing can be automatically performed based on recovery instructions.

As described above, the operator only needs to respond to failures for which recovery instructions cannot be given to the automated equipment, that is, severe failures (for example, damage to mechanical parts, etc.), thereby reducing the burden on the operator. In addition, in the event of a fault in automated equipment, recovery instructions can be automatically given to the automated equipment, allowing the automated equipment to recover automatically, thereby improving the operating rate of automated equipment by speeding up fault recovery. be able to.

The present invention is not limited to this embodiment, and various applications and modifications can be made without departing from the gist of the present invention.

For example, in this embodiment, a buzzer is used as the notification means, but the present invention is not limited to this, and the CRT display 6 may be used to display the information on the screen.

(Effects of the Invention) As described above, by using the automated equipment monitoring device according to the present invention, the following effects can be obtained.

(1) The control means determines whether the fault is recoverable (recovery instructions can be given) or not, and the operator does not have to make that decision. It is only necessary to deal with failures, that is, severe failures, thereby reducing the burden on the operator.

(2) If the control means determines that the failure is recoverable (recovery instruction), it issues a recovery instruction to the relevant automated equipment, causes the relevant automated equipment to automatically perform recovery processing, and automatically restores the relevant automated equipment. Therefore, it is possible to improve the operating rate of automated equipment by speeding up failure recovery.

[Brief explanation of the drawing]

FIG. 1 is a configuration diagram showing an example of an automated equipment monitoring device according to the present invention, FIG. 2 is an explanatory diagram showing an example of a recovery instruction table stored in the hard disk of FIG. 1, and FIG. The operation flowchart in FIG. 4 is an explanatory diagram showing the contents of fault message information from the automated equipment. 1... Automated equipment monitoring device, 3... Processor, 4
...Memory, 5...Hard disk, 6...CR
T-display, 7...keychain. A configuration diagram showing an embodiment of the automated ASI monitoring device of the present invention. Fig. 1. Example of a recovery instruction table. Automation II side 0 operation flowchart (b) Figure 3 (Part 2)

Claims (1)

[Scope of Claims] In an automation equipment monitoring device that is connected to automation equipment via a communication line and monitors the operational status of the automation equipment, there is provided a storage means for storing details of failures occurring in the automation equipment and recovery instructions thereof. and a notification means for notifying an operator of the occurrence of a failure for which a recovery instruction is not possible, and if the failure contents in the message from the automated equipment are stored in the storage means, a recovery instruction corresponding to the failure contents is stored in the storage means. An automated equipment monitoring device characterized by comprising: control means for extracting the failure details from the means and transmitting the information to the automated equipment, and for operating the notification means if the failure details are not stored in the storage means.