JPH0248940B2 - - Google Patents

Abstract

PURPOSE:To reduce the load of decision for an operator and at the same time to attain an integrated countermeasure to a fault, by displaying the indication to the operator who is storing in response to the fault on a display board when the fault occurs. CONSTITUTION:A CPU21 is connected with an operation guide display controller 23, a service controller 24, a card reader 25, a slip issuing machine 26, a note discharging machine 27, a bankbook printer 28, a bill checker 29, and an input/output controller 30 which controls the communication with a control center 40. A memory 22 stores an execution program for a transaction process and various types of transaction data and also contains an area to store an internal retained medium and a storing area for the handling procedure words.

Description

DETAILED DESCRIPTION OF THE INVENTION The present invention relates to a failure handling method in a transaction processing device typified by an automatic teller machine that deposits or withdraws cash using a card or passbook.

Since transaction processing devices handle bankbooks, cards, cash, etc., various problems can occur during the printing, reading, and transportation processes of these devices. Transaction processing devices are therefore usually equipped with devices to detect possible failures. The following three points are particularly required in the event of a failure.

(1) Prompt removal of the cause of failure (2) Appropriate post-processing of interrupted transactions and response to users (3) Quick recovery to operational status In conventional failure handling methods, the cause of failure is A maintenance code is displayed on the internal panel indicating
Or it was just printed on the statement slip. Therefore, when a failure occurs, the staff must first decipher the maintenance code to understand the cause of the failure, and then take countermeasures, making it impossible to expect a prompt response. In addition, countermeasures against obstacles were left to the discretion of the staff in charge, so it was difficult to standardize the system as it varied depending on the staff. In particular, in transaction processing devices, cards, passbooks, cash for deposits inserted by users, cash released to users, statement slips, etc. are held in transit or during other processing processes. Therefore, these must be released and properly disposed of. If this process is incorrect, accidents such as excess or shortage of cash may occur. moreover,
In systems where transaction processing devices are connected online to a control center, more complex recovery procedures are required because failure countermeasures differ depending on whether the customer information file in the center has been updated. be done.

This invention aims to reduce the burden of decision-making on staff when a failure occurs in a transaction processing device, realize unified failure countermeasures, and promptly eliminate the cause of the failure and shorten the failure recovery time. purpose.

In addition, this invention enables accurate handling of internal media such as cards, bankbooks, cash, statement slips, etc. held in the transaction processing device, enables prompt post-processing, and improves the reliability of recovery processing. The purpose is to

Embodiments of the present invention will be described in detail below with reference to the drawings.

FIG. 1 shows the appearance of the cash transaction processing device. A horizontal operation surface protruding from the front of the transaction processing device 20 displays transaction operation instructions for the user, transaction data, and transaction data in the event of a failure.
An operating procedure display 1 for displaying the details of the failure, an internal storage medium, instructions for the staff, etc., various keys 2 arranged on both sides of the display 1, a deposited banknote slot 3, and a return slot 4 are provided. There is. As the operating procedure display 1, a CRT or plasma display is used. The keys 2 include a function key and a numeric keypad, and the function of the function key is displayed at a corresponding location on the display section 1 each time the key is used. The function keys are mainly used for selecting transaction types, canceling, confirming, inputting monetary units, etc., but one of them is also used as a processing switch, as will be shown later. On the almost vertical operation surface of the transaction processing device 20, there are a card insertion slot 5 on which user-specific data such as a PIN number and account number are magnetically recorded, a passbook insertion slot 6, and an ejection port for paying cash and statement slips. 7. Transaction display 8, tradable item display 9, staff key 1 operated by staff
0 and an attendant call button 11 are provided.

FIG. 2 shows the internal configuration of the transaction processing device 20. The transaction processing device 20 is controlled by a central processing unit (referred to as CPU) 21 that includes a memory 22 . The CPU 21 includes an operation guidance display control device 23 that controls the display 1, a customer service control device 24 that controls input using the keys 2, and a card reader that reads data magnetically recorded on the card and writes required data on the card. A reader 25, a slip issuing machine 26 that prints transaction data, etc. on statement slips and journals, and a bill dispensing machine 2 that dispenses, counts, and carries out bills corresponding to the payment amount from a storage box in a payment transaction.
7. Passbook printing machine 28 that prints transaction data such as deposit amount, withdrawal amount, and balance in the passbook; Bill checker 2 that determines the type and authenticity of the banknotes inserted for depositing.
9, and an input/output control device 30 that controls communication with a control center 40.
The memory 22 stores an execution program for transaction processing and various transaction data, and is also provided with an area for storing the state of an internal storage medium and a storage area for handling procedure text, which will be described later.

The control center 40 includes a CPU 41 that determines whether or not a transaction is possible and controls overall transaction processing;
A customer information file (referred to as a center file) 42 is provided for storing transaction data such as the name, account number, and balance for each user.
Communication between the center 40 and the transaction processing device 20 is as follows:
This is done via the communication control device 43 and modems 31 and 44.

FIG. 3 shows an area provided in the memory 22 of the transaction processing device 20 for storing the state of an internal storage medium. In this example, the media used in the transaction processing device include cards, bankbooks, statement slips, deposited banknotes, and disbursed banknotes. This Elijah has
A medium flag FM, handling code TC, and fault flag FT are stored for each of these media. The medium flag FM indicates whether these mediums exist inside the transaction processing device 20, and F=1 indicates the presence of a medium, and F=0 indicates no medium.

The handling code TC represents the handling of each medium or the processing procedure for the staff when a failure occurs, and is given to the staff.

TC=1 indicates return or release, TC=2 indicates collection or storage, and TC=3 to 5 indicate handling procedures 1 to 3, respectively. In this example, the handling code
TC can be up to 5, but codes of 6 or higher can be prepared if necessary. These codes would represent handling steps 4 and above.

The failure flag FT indicates whether processing of each medium can be continued or not as a result of the occurrence of a failure; FT=1 indicates that a failure has occurred and cannot be continued; FT=0 indicates that a failure can continue; and normal, respectively. In this embodiment, FT=1 in all cases where a failure occurs in the medium.

Handling procedures refer to complex staff processes such as return and release that cannot be expressed in a single word. As shown later, the contents of the handling code TC are displayed on the display 1 when a failure occurs. Handling code TC
Since the contents of =1 and 2 are simple, the character code for displaying them is also simple. However, since the handling codes TC=3 to 5 indicate handling procedures 1 to 3, respectively, their contents are complicated. In order to display these handling procedures 1 to 3 on the display 1, a memory 22 is provided with a storage area for character codes representing the contents. An outline of the contents of the storage area for the handling procedure text is shown in FIG. In this area, each handling procedure 1~
Regarding No. 3, the character codes forming the words expressing the contents are arranged in the order of the words. The contents of handling procedures 1 to 3 are as follows.

Handling procedure 1 (TC=3) (1) Check the user's balance using the teller device (account number ×××××−××) (2) If the balance has been updated, store the deposited banknotes (3 ) Handling procedure to return deposited banknotes if the balance has not been updated 2 (TC=4) (1) Confirm the card contents using the teller device (2) Reissue the card if the card data cannot be read ( (Account number ×××××−××) (3) If the balance on the guard does not match the balance on the statement, update it at the counter. (4) If the balance on the card matches the balance on the statement. For example, handling procedure for handing the card to the user 3 (TC=5) Printing the remaining data in the passbook In the above, the × is replaced with the appropriate one based on the card data, etc.

FIG. 5 shows the user's operating procedure for the transaction processing device 20 and the processing procedure of the CPU 21. In this embodiment, transactions such as payment using a card, payment using a passbook, deposit using a card, and deposit using a passbook are possible. Following the guidance displayed on the display 1, the user first selects one of these transactions using the function keys (step 51). If the user selects card payment, the card is inserted (step 52), and the media flag is set for the card.
FM is set to 1, and 1 (return) is stored as the handling code TC (step 53). Next, the user keys in the PIN number (step 54), and if the PIN is verified as correct,
The amount to be paid is entered by key (step 55).
In the case of passbook payment, the user inserts the passbook (step 56), so the medium flag for the passbook is set.
FM and handling code TC are set to 1 (step 57). After this step 54, 5 as described above.
Proceed to step 5.

If the user selects card deposit, the card is inserted (step 58), and the medium flag FM and handling code TC for the card are each set to 1 (step 59). The user then inserts the deposited banknotes (step 60), so that the medium flag FM and handling code TC for the deposited banknotes are set (step 61). If the user chooses bankbook deposit,
Since the bankbook is inserted (step S62), FM and TC for the bankbook are each set to 1 (step 63). After this, step 60,
Proceed to 61. In any of the above stages, the center file 42 has not been updated yet, so if any failure occurs, it is necessary to return the medium inserted or thrown into the transaction processing device. is also set to 1.

Once the necessary data for transaction processing is in place, the transaction data, such as the account number and the billed or deposited amount, is sent to the center 40 (step 6).
4). The center 40 searches for the corresponding account in the file 42, determines whether a transaction is possible, updates the balance, etc., and sends the results to the transaction processing device 20.
This is received (step 65). In parallel with this center communication, if the medium flag FM for the card is 1 (step 6
6) Card imprint processing is performed.
(Step 67).

After communicating with the center, check whether there is a transmission error (step 68), whether there is a reception error (step 69), whether the transaction is possible (step 70), and whether there is an imprint error (step 71). are checked one after another, and if there are no errors and the transaction is possible, the handling code TC for the deposited banknote is set to 2 (accommodation) (step 75). In the case of a transmission error, the transaction has not been completed. In this case, the process moves to failure processing, which will be described later. In the case of a reception error, since it is unclear whether the transaction has been completed or not, the TC for the deposited banknote is set to 3 (handling procedure 1) (step 72), and the process moves to failure processing. Since the message from the center includes a code indicating permission or rejection of the transaction, it is determined whether the transaction is possible or not based on this code. If the transaction is not possible (transaction is refused), the process moves to the return processing of internally reserved media, which will be described later. In the case of an imprint error, since the transaction has been completed, the TC for the deposited banknote is set to 2 (accommodated) (step 73), the fault flag FT for the card is set to 1 (step 74), and the fault flag FT for the card is set to 1 (step 74). Move on to processing.

If the transaction is possible, processing for the internal storage medium is subsequently performed in parallel. The transaction data is printed on the statement slip (step 76), the flag FM regarding the statement slip is set to 1, and the handling code TC is set to 1 (discharge) (step 77).
If the flag FM for the card is 1 (step 78), the required data is written to the card and the card data is updated (step 79). If the flag FM regarding the bankbook is 1 (step 80), transaction data is printed on the bankbook and required data is written on its magnetic stripe (step 81). If the transaction type is payment (step 82), the banknotes corresponding to the payment amount are taken out from the storage box and counted (step 83). In the case of a deposit transaction (step 84), the deposited banknotes are stored in accordance with the handling code (step 75) (step 85).

After the above processing, a card write error (step 86) and a passbook print error (step 8) will occur.
7) The presence or absence of a disbursed banknote counting error (step 88) and a deposited banknote storage error (step 89) is checked, and if there are no errors, the flag FM for the deposited banknote is cleared to 0 (step 96). ), the flag FM for withdrawn banknotes is set to 1, and the handling code TC is set to 1.
(release) (step 97). If a card write error occurs, the handling code TC for the card is set to 4 (handling procedure 2) (step 90), and the fault flag FT is set to 1.
(step 91), and the process moves on to troubleshooting.
In the case of a passbook printing error, the handling code TC for the passbook is set to 5 (handling procedure 3) (step 92), and its flag FT is set to 1 (step 9).
3) Proceed to troubleshooting. In the case of a disbursed banknote counting error or a deposited banknote storage error, the failure flags FT for the disbursed banknotes and deposited banknotes are set to 1 (steps 94 and 95), and then the process moves to failure processing, respectively.

The final stage of the transaction involves the return or release of the internal medium. It is checked whether the medium flag FM for each of the card, passbook, and withdrawal banknote is 1 (steps 98, 103, 10).
8), if FM=1, these media are returned or ejected, respectively. (Steps 99, 104,
109). Then, it is checked whether an error occurred during the return or discharge process (steps 100, 105, 110), and if there is no error, each flag FM is cleared to 0 (steps 101, 106). , 111).
If an error occurs, the corresponding fault flag
After FT is set to 1 (step 102,
107, 112), the process moves on to failure handling. If the flag FM of these internal media is 0, no return or release processing is necessary. Finally, the statement slip is released (step 113), and if there is no error, the flag is set to FM=0 (steps 114, 115).
If an error occurs, the flag FT for the statement slip is set to 1 (step 116), and the process moves to troubleshooting. After all processing is completed, the handling code TC etc. will be cleared.

In the media return process when transactions are not possible, cards,
Passbooks and deposited banknotes will be returned. The procedure for returning the card and passbook is as described in steps 98 to 10 above.
The procedure is exactly the same as step 7 (steps 121 to 1).
30). Similarly, the flag FM of the deposited banknote is checked (step 131), and the FM
If =1, the deposited banknotes that have already been inserted and held inside are returned (step 132). If there is no error, the flag FM regarding the deposited banknote is cleared (steps 133 and 13).
4) In the case of an error, the flag FT is set to 1 (step 135) and the process proceeds to failure processing. Step 131
If F=0, the deposited banknotes are not returned.

In troubleshooting, an attendant is first called by a buzzer, a display on a remote monitor, etc. (step 141). When the staff member turns on the staff key 10 (step 142), an instruction (handling code) to the staff member for failure recovery is determined from the contents of the status storage area of the internal storage medium (step 1).
43) is displayed on the display unit 1. FIG. 6 shows an example of displaying instructions to the staff member. This example is a case where a reception error occurs in step 69 in a deposit transaction. When this error occurs, the handling code TC of the deposited banknote is set to 3 (step 72). Therefore, the contents of TC=3 (handling procedure 1) are displayed in text on the display 1, so that the staff member can know what to do. The display 1 also displays the word "process" corresponding to one of the function keys used as a processing switch (indicated by 2a). Also, it is checked whether the fault flag FT of the card and passbook is 1 (steps 145 and 148).
FT=1 and FM=1 (if FT=1, then FM
=1, but if (steps 146, 147), the card and passbook are returned to the insertion slots 5, 6, respectively (steps 147, 150). If the failure flag FT is 0, no return processing is performed. This card and passbook return processing is effective when a card write error or passbook printing error occurs in steps 86 and 87. This is because when these errors occur, handling procedures 2 and 3 are displayed on the display 1, and since cards and passbooks are used in these handling procedures, they must be returned. However, if these media become clogged in the conveyance path, they cannot be returned.
In the case of the above-mentioned reception error (step 69),
Since the failure flag FT of the card and passbook is 0, these media will not be returned.

When the staff member turns on the processing switch 2a (step 151), the internal storage medium and other items are displayed on the display 11 (step 152), and the processing for each internal storage medium continues (steps 153 to 170). ). These processes are parallel processes. FIG. 7 shows an example of the display when a reception error occurs in step 69 in a card deposit transaction of 40,000 yen. The display unit 1 displays the type of transaction, the amount of the transaction, a fault code representing the content of the fault, the type of media held internally, and the handling of the internally held media. The media held internally are determined by the state of the flag FM of each medium stored in the memory 22. Further, handling of each medium is determined by its handling code TC. In this example, in step 59, for the card, FM=1, TC=1,
(Return), FM= for deposited banknotes in step 61
1. Since TC=3 (handling procedure 1) is set for the deposited banknotes in step 72, the contents of these media and their handling codes are displayed. Since the required one of the displayed media, in this example a card, is returned in the continuing process (step 155), the staff member hands the card to the user according to the displayed handling instructions. The clerk takes out the deposited banknotes from inside the device 20 and processes them according to the above-mentioned handling procedure 1. In the display of FIG. 7, the phrase "processing required according to handling procedure 1" is not necessarily necessary. In this way, since the medium held inside is displayed, the staff can accurately handle the medium by checking the information. Thereafter, the clerk resets the transaction processing device using a reset button provided on an internal panel (not shown) to return to the initial state (step 171). This reset process also clears the flags FM, FT and handling code TC of each medium in the memory 22. Then, the staff member performs failure recovery processing such as removing the clogged medium and repairing the device.

In the continuation process, first the failure flags FT of all media are checked (steps 153 and 1).
56, 159, 162, 165, 168), then the media flag FM and handling code TC are checked (steps 154, 157, 160,
163, 166, 169). When the fault flag FT is 0 and the flag FM and code TC are both 1, the card, passbook, deposited banknote, withdrawal banknote, and statement slip are inserted into the insertion slots 5 and 6 and the return slot 4, respectively.
and is discharged to the outlet 7. When the flag FM regarding the deposited banknote is 1 and the code TC is 2, the deposited banknote is stored in the storage box in the device 20. In cases other than the above, no processing is performed on the medium. As a result of the above processing, normal post-processing is performed for media in which no failure has occurred. In addition, TC=3 for deposited banknotes
Even in this case, it may be released once.

In the embodiment described above, the display on the display 1 is divided into two stages, steps 144 and 152, but the display content in step 152 may be displayed simultaneously in the display in step 144. Function keys placed around the display section 1 are used as processing switches.
It may also be used as an attendant key, or it may be provided separately. In addition to the above examples, the types of transactions performed by the cash transaction processing device include deposits and withdrawals using cards and passbooks, currency exchange, balance inquiries, transfers, and transfers. In addition to cash transaction processing devices installed in banks, the present invention is also applicable to POS devices such as cash registers, stands, and ECRs (electronic cash registers).
Needless to say, the present invention is applicable to system terminals, terminals at unmanned supermarkets, and other transaction processing devices that execute transactions using media such as cards.

As described above, in the present invention, whether or not a failure has occurred with respect to each medium used in the transaction processing device, how to handle it when the failure occurs, and instructions to the staff for failure recovery are stored. When a failure occurs, the memorized instructions to the staff are displayed on the display according to the failure that has occurred, and when an input is received from the failure handling switch, the internal storage medium in which no failure has occurred is stored. Processing is carried out in accordance with the regulations. Therefore, when a failure occurs, the burden of judgment on staff is reduced, and unified failure countermeasures are realized. In addition, accurate handling and prompt post-processing of internal storage media can be performed, and rapid failure recovery is possible.

[Brief explanation of drawings]

FIG. 1 is a perspective view showing the external appearance of the cash transaction processing device, FIG. 2 is a block diagram showing the internal configuration of the cash transaction processing device and the center, FIG. 3 is a diagram showing the internal storage medium storage area in the memory, and FIG. Figure 4 shows the storage area for the handling procedure text, and Figure 5 shows the flowchart showing the user's operation procedure and transaction processing procedure.
The charts, FIGS. 6 and 7 are diagrams showing examples of display by the display. DESCRIPTION OF SYMBOLS 1...Operating procedure display, 2a...Fault handling switch, 10...Attendant key, 20...Transaction processing device, 22...Memory.

Claims (1)

[Scope of Claims] 1. In a transaction processing device having a failure detection function, a display device that displays information regarding a failure, a failure handling switch operated by an attendant when a failure occurs, and a failure detection function for each medium used in the transaction processing device. a first storage means for storing whether or not a failure has occurred and the handling at the time of the failure; and a second storage means for storing instructions to a staff member for failure recovery; The storage contents of the first storage means regarding the medium are updated, and when a fault occurs, the instructions to the staff stored in the second storage means are displayed on the display according to the fault that has occurred, and the input by the fault handling switch is When it gets hot,
A fault handling method in a transaction processing device, characterized in that an internal storage medium is processed in accordance with handling stored in a first storage means. 2. A failure handling method in a transaction processing device according to claim 1, wherein the display device displays the user's operating procedure. 3 A patent in which a plurality of function keys are arranged around the display, one of these function keys is used as a fault handling switch, and when a fault occurs, the function of the fault handling switch is displayed on the display. A fault handling method in a transaction processing device according to claim 1. 4 The first storage means stores whether or not the medium is held inside the transaction processing device, and when a failure occurs or an input is received from the failure processing switch, the display indicates whether or not the medium is held inside the transaction processing device. A failure handling method in a transaction processing device according to claim 1, which displays suspended media. 5. A fault handling method in a transaction processing device according to claim 1, which is provided with an attendant key and displays instructions to the attendant on a display when an input is made using the attendant key.