JPH0223899B2 - - Google Patents

Description

[Detailed Description of the Invention] Key Points of the Invention The media stored in the transaction processing device, such as cards, bankbooks, statement slips, and cash, are stored, and when a failure occurs, the media are stored in response to input from the failure processing switch. , the internal storage medium is released to the outside based on the stored contents.

BACKGROUND OF THE INVENTION The present invention relates to a fault handling device in a transaction processing device, typified by an automatic teller machine that deposits or withdraws cash using a card or passbook.

Since transaction processing devices handle bankbooks, cards, cash, etc., various problems can occur during the printing, reading, and transportation processes of these devices. Transaction processing devices are therefore typically equipped with devices to detect possible failures. The following three points are particularly required in the event of a failure.

(1) Prompt removal of the cause of failure (2) Appropriate post-processing of interrupted transactions and response to users (3) Quick recovery to operational status In conventional failure handling methods, the cause of failure is A maintenance code is displayed on the internal panel indicating
Otherwise, the problem was simply printed on the statement slip, and the staff had to reset it on the internal panel and then take measures to correct the problem.

In particular, in transaction processing devices, cards, passbooks, cash for deposits inserted by users, cash released to users, statement slips, etc. are held in transit or during other processing processes. Therefore, these must be released and properly disposed of. If this process is incorrect, accidents such as excess or shortage of cash may occur. Since the clerk did not know what was being held in the transaction processing device, the burden of processing cards, bankbooks, cash, etc. correctly was heavy.

Summary of the Invention An object of the present invention is to provide a failure processing device that can reduce the burden on staff and shorten the failure recovery time when a failure occurs in the transaction processing device.

A failure processing device according to the present invention is a transaction processing device having a failure detection function that accepts a medium during transaction processing, prepares to release the medium, and returns and releases the medium at the end of transaction processing. A storage device that stores whether or not each medium is held in a processing device, a failure handling switch that is operated by a staff member when a failure occurs, and a storage device that stores the storage contents of a medium in accordance with the process for that medium. a first control means for updating, and a second control means for controlling to release the medium held within the transaction processing device based on the storage contents of the storage device in response to an input from the fault handling switch when a fault occurs; It is characterized by being equipped with a control means.

The failure handling device in the transaction processing device according to the present invention includes a storage device that stores information for each medium as to whether or not a plurality of media are held in the transaction processing device, and a storage device that is operated by a staff member when a failure occurs. Equipped with a fault handling switch and
When a medium is accepted into the transaction processing device, prepared for release, returned, or released, the storage contents of the corresponding medium in the storage device are updated in accordance with this process. When a failure occurs, the medium held within the transaction processing device is released based on the stored contents of the storage device in response to an input from the failure handling switch.

Therefore, when a failure occurs, the internal storage medium is immediately forcibly released by the staff member simply by operating the failure handling switch, which reduces the burden on the staff member and enables prompt recovery from the failure. Furthermore, since the medium to be ejected is determined based on the stored contents of the storage device and the ejection is controlled, only the essential medium conveying device and ejecting device are operated, and there is no wasted operation.

DESCRIPTION OF EMBODIMENTS Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings.

(1) Configuration of the transaction processing device Figure 1 shows the external appearance of the cash transaction processing device. On the horizontal operation surface protruding from the front of the transaction processing device 20, there is an operation procedure display that displays transaction operation procedures for the user, transaction data, and in the event of a failure, transaction data, details of the failure, internal storage medium, etc. A device 1, various keys 2 arranged on both sides of the display device 1, a deposited banknote slot 3, and a return slot 4 are provided. As the operating procedure display 1, a CRT or plasma display is used. The keys 2 include a function key and a numeric keypad, and the function of the function key is displayed at a corresponding location on the display 1 each time the key is used. On the almost vertical operation surface of the transaction processing device 20, there are a card insertion slot 5 on which user-specific data such as a PIN number and account number are magnetically recorded, a passbook insertion slot 6, and an ejection port for paying cash and statement slips. 7. In-handling display 8, tradable item display 9, staff key 10 operated by staff;
Additionally, an attendant call button 11 is provided.

FIG. 2 shows the internal configuration of the transaction processing device 20. The transaction processing device 20 is controlled by a central processing unit (referred to as CPU) 21 that includes a memory 22 . The CPU 21 includes an operation guidance display control device 23 that controls the display 1, a customer service control device 24 that controls input using the keys 2, and a card reader that reads data magnetically recorded on the card and writes required data on the card. A reader 25, a slip issuing machine 26 that prints transaction data etc. on statement slips and journals, a bill dispensing machine 27 that dispenses, counts and carries out the bills of the amount to be paid in a payment transaction from a storage box, and the amount deposited and withdrawn in a passbook. , a passbook printing machine 28 that prints the transaction data of the balance amount, a bill checker 29 that determines the type and authenticity of the banknotes inserted for depositing, and an input/output control device 30 that controls communication with the control center 40. It is connected. memory 22
Execution programs for transaction processing and various transaction data are stored in the storage area, and an area for storing the state of an internal storage medium, which will be described later, is also provided.

The control center 40 includes a CPU 4 that controls overall transaction processing including determining whether or not a transaction is possible.
1, and for each user, their name, account number,
A customer-specific information file (referred to as a center file) 42 is provided to store transaction data of balances. Communication between the center 40 and the transaction processing device 20 is carried out through a communication control device 43 and a modem 3.
1,44.

FIG. 3 shows an area provided in the memory 22 of the transaction processing device 20 for storing the state of an internal storage medium. In this example, the media used in the transaction processing device include cards, bankbooks, statement slips, deposited banknotes, and disbursed banknotes. A medium flag F is stored in this area for each of these media. The medium flag F indicates whether these mediums exist inside the transaction processing device 20, and F=1 indicates the presence of a medium, and F=0 indicates no medium.

(2) Processing procedure in the transaction processing device FIG. 4 shows the operating procedure of the user and the processing procedure of the CPU 21 with respect to the transaction processing device 20. In this embodiment, transactions such as payment using a card, payment using a passbook, deposit using a card, and deposit using a passbook are possible. Following the guidance displayed on the display 1, the user first selects one of these transactions using the function keys (step (51)). If the user selects card payment, insert the card (step (52)).
The medium flag F for the card is set to 1 (step (53)). Next, the user enters the password (step (54)), and if the password is verified as correct, the user inputs the amount to be charged (step (55)). In the case of passbook payment, the user inserts the passbook (step (56)), so the medium flag F for the passbook is set to 1.
is set (step (57)). After this, proceed to steps (54) and (55) described above.

If the user selects card deposit, the card is inserted (step (58)), and the medium flag F for the card is set to 1 (step (59)). Since the user then inserts the deposited banknotes (step (60)), the medium flag F for the deposited banknotes is set to 1 (step (61)). If the user selects bankbook deposit, the bankbook will be inserted (step (62)).
F for the passbook is set to 1 (step (63)). After this, proceed to steps (60) and (61).

Once the necessary data for transaction processing is in place, transaction data such as the account number and the billed or deposited amount is transmitted to the center 40 (step (64)). The center 40 searches for the corresponding account in the file 42, determines whether the transaction is possible, updates the balance, etc., and transmits the results to the transaction processing device 20, where they are received (step (65)). )). In parallel with this center communication,
If the medium flag F for the card is 1 (step (66)), the card is imprinted (step (67)).

After communicating with the center, check whether there is a transmission error (step (68)), whether there is a reception error (step (69)), whether the transaction is possible (step (70)), and whether there is an imprint error. If there is no error and the transaction is possible, the process proceeds to the internal storage medium. In the case of a transmission error, reception error, or imprint error, the process moves to failure processing to be described later. Since the message from the center includes a code indicating permission or rejection of the transaction, it is determined whether the transaction is possible or not based on this code. If the transaction is not possible (transaction is refused), the process moves to the return processing of internally reserved media, which will be described later.

If the transaction is possible, processing for the internal storage medium is subsequently performed in parallel. Transaction data is printed on the statement slip (step (72)),
A flag F regarding the statement slip is set to 1 (step (73)). Flag F about the card
If is 1 (step (74)), the required data is written to the card and the card data is updated (step (75)). Flag F about passbook
If is 1 (step (76)), the transaction data is printed on the passbook and the required data is written on the magnetic stripe (step (77)). If the transaction type is payment (step (78)), the banknotes corresponding to the payment amount are dispensed from the storage box and counted (step (79)). In the case of a deposit transaction (step (80)), the deposited banknotes are stored (step (81)).

After the above processing, card write error (step (82)), passbook printing error (step (83)), and withdrawal bill counting error (step (84))
and deposited banknote storage error (step (85))
If there are no errors, the flag F for deposited banknotes is cleared to 0 (step (86)), and the flag F for withdrawn banknotes is set to 1 (step (87)). )). If any of these errors occur, proceed to troubleshooting.

The final stage of the transaction involves the return or release of the internal medium. It is checked whether the medium flag F for each of the card, passbook, and withdrawn banknote is 1 (steps (88) and (92)).
(96)), and if F=1, these media are returned or ejected, respectively (step (89)).
(93)) (97)). Then, it is checked whether an error occurred during the return or discharge process (steps (90), (94), and (98)).
If there is no error, each flag F is cleared to 0 (steps (91), (95), and (99)). If an error occurs, the process moves to fault handling. If the flag F of these internal media is 0, no return or release processing is necessary. Finally, the statement slip is released (step (100)), and if there is no error, the flag is set to F=0 (steps (101) and (102)). If an error occurs, the process moves to fault handling.

In the medium return process when the transaction is not possible, the card, passbook, and deposited banknotes are returned. The procedure for returning the card and passbook is exactly the same as the procedure in steps (88) to (95) described above (steps (111) to (118)). Similarly, the flag is checked for the deposited banknotes (step (119)), and if F=1, the deposited banknotes that have already been inserted and are retained inside are returned (step (120)). If there is no error, the flag F for the deposited banknote is cleared (steps (121) and (122)), and if there is an error, the process proceeds to failure processing. If F=0 in step (119), the deposited banknotes are not returned.

(3) Troubleshooting In troubleshooting, a staff member is first called by a buzzer, a display on a remote monitor, etc. (step (131)). The staff member uses staff key 1
When 0 is turned on (step (132)), the display of the internal storage medium and other information on the display 1 (step (133)) and the forced release of each internal storage medium (steps (134) to (143)) are activated. done in parallel. FIG. 5 shows an example of the display when a deposited banknote storage error occurs in step (85) in a transaction of 40,000 yen paid by card. The display 1 displays the type of transaction, the amount of the transaction, a failure code representing the details of the failure, and the type of medium held inside. The internally reserved medium is determined by the state of the flag F of each medium stored in the memory 22. In this example, for the card in step (59),
F=1 for deposited banknotes in step (61) and F=1 for statement slips in step (73).
These media are displayed because it is said to be. The displayed card, deposited banknotes, and statement slip will be forcibly ejected (Steps (135) (139)
(143)), the clerk hands the card and statement slip to the user, and stores the deposited banknotes in a storage box (not limited to the one inside the transaction processing device). Then, the transaction processing device is reset using a reset button provided on an internal panel (not shown) to return to the initial state (step (144)). Through this reset process, the flag F of each medium in the memory 22 is reset.
is also cleared.

Depending on the failure that has occurred, not all of the media held within the transaction processing device may be released by the forced release process. For example, in the above example, a deposited banknote storage error occurred, so if this was due to a failure of the deposited banknote conveyance device, the deposited banknotes would not be discharged unless the conveyance device operated normally.
However, since all of the internally retained media is displayed on display 1, the staff member can compare the media that has been forcibly discharged with the displayed media to identify the media remaining inside without being discharged. Since it is possible to know the media and remove the media, it is possible to promptly and reliably eliminate the cause of the failure and restore it.
Accurate handling of internal storage media becomes possible.

In the internal medium forced release process, it is checked whether the flag F is 1 for cards, bankbooks, deposited banknotes, withdrawn banknotes, and statement slips (steps (134), (136), and (138)).
(140) (142)), if F=1, these internal media are discharged to the insertion ports 5, 6, the return port 4, and the ejection port 7, respectively (steps (135) (137)
(139) (141) (143)). If the flags F of these internal media are not 1, forced ejection of the media is not performed.

In this embodiment, the clerk key 10 is provided on the front operation surface of the transaction processing device 20. Through the above-mentioned forced release process, deposited banknotes, cards, passbooks, withdrawn banknotes, and statement slips are
Return port 4, insertion port 5, provided on the same operation surface.
6 and outlet 7, respectively. Therefore, the staff member can process all the internal storage media at the front of the device 20, which is efficient and favorable from the viewpoint of crime prevention.
In conventional transaction processing devices, an internal panel provided at the rear of the device is used to reset and retrieve internal storage media. However, there was no collection mechanism for passbooks and deposited banknotes, and they were discharged to the front, which was inefficient and unfavorable from a security standpoint.

In the above embodiment, the attendant key is also used as the troubleshooting switch, but this switch may also be a special key such as a release key provided separately from the attendant key.
In addition to the above examples, the types of transactions performed by the cash transaction processing device include deposits and withdrawals using cards and passbooks,
It includes currency exchange, balance inquiries, transfers, and transfers.
In addition to cash transaction processing devices installed in banks etc., this invention can also be applied to gas stations, etc.
Needless to say, the present invention is applicable to POS system terminals such as ECRs (electronic cash registers), terminals at unmanned supermarkets, and transaction processing devices that execute transactions using other media such as cards.

[Brief explanation of drawings]

FIG. 1 is a perspective view showing the external appearance of the cash transaction processing device, FIG. 2 is a block diagram showing the internal configuration of the cash transaction processing device and the center, FIG. 3 is a diagram showing the internal storage medium storage area in the memory, and FIG. FIG. 4 is a flow chart showing the operation procedure and transaction processing procedure by the user, and FIG. 5 is a diagram showing an example of display on the display. 10... Attendant key, 20... Transaction processing device, 2
1...CPU, 22...Memory.

Claims (1)

[Scope of Claims] 1. A transaction processing device having a fault detection function that accepts media during transaction processing, prepares to release the media, and returns and releases the media at the end of transaction processing; A storage device that stores whether or not each medium is held in the device, a fault handling switch that is operated by a staff member when a fault occurs, and a fault handling switch that stores the stored contents of the medium in the storage device in accordance with the processing for the medium. a first control means for updating, and controlling to release the medium held within the transaction processing device based on the storage contents of the storage device in response to an input from the fault handling switch when a failure occurs; A fault handling device in a transaction processing device, comprising: a second control means; 2 If the above troubleshooting switch is an attendant key,
A failure handling device in a transaction processing device according to claim 1, which is provided on a user's operation surface.