JP7454450B2 - Vehicle dispatch server, vehicle dispatch system, vehicle dispatch method, and vehicle dispatch program - Google Patents

Description

The present invention relates to a vehicle dispatch server, a vehicle dispatch system, a vehicle dispatch method, and a vehicle dispatch program that dispatch vehicles such as taxis.

Conventionally, vehicle dispatch systems are known in which a user requests a vehicle dispatch from a mobile terminal, and a vehicle dispatch server allocates a vehicle to the user in response to the vehicle dispatch request.

As such a vehicle dispatch system, there is one that allows vehicle redistribution, such as that disclosed in Patent Document 1, for example. That is, in the vehicle dispatch system of Patent Document 1, after the user gets in the dispatched vehicle, it is possible to redistribute another vehicle according to the user's request.

However, in such vehicle dispatch systems, vehicles can be redistributed according to the user's convenience, but if the dispatch is canceled due to the convenience of the driver of the manned vehicle or the dispatched vehicle's abnormal condition such as an accident or breakdown, the redistribution of the vehicle may occur. could not be done.

Therefore, when canceling a dispatch request due to the driver's circumstances or an abnormal condition of the dispatched vehicle, the user has to make a new dispatch request, which is a burden to the user.

Such problems may occur not only in vehicles for transporting people but also in vehicles for transporting goods.

JP2019-53344

The problem that the present invention aims to solve is that when a dispatch is canceled due to the driver's convenience or an abnormal condition of the dispatched vehicle, it is not possible to redistribute the vehicle while reducing the burden on the user.

The present invention includes a vehicle allocation execution unit that receives a vehicle allocation request including location information from a user and allocates a vehicle to the user; a cancellation reception unit that accepts cancellation of the vehicle allocation, and the vehicle allocation execution unit is a vehicle allocation server that re-allocates another vehicle to the user based on the vehicle allocation request in response to reception of the cancellation of the vehicle allocation. a vehicle dispatch request transmitter that transmits a dispatch request to a vehicle that is available for dispatch in response to a dispatch request from the user or a cancellation of the dispatch; and a vehicle dispatch request transmitting unit that transmits a dispatch request to a vehicle that is available for dispatch, and an elapsed time from dispatch to cancellation of the dispatch exceeding a predetermined time. an execution instruction receiving unit that notifies the user of the cancellation of the vehicle dispatch and receives an instruction to redistribute the vehicle based on the vehicle dispatch request, and the vehicle dispatch request transmitting unit includes If the elapsed time is within a predetermined time, the vehicle dispatch request is sent in response to acceptance of the cancellation of the vehicle dispatch, and if the elapsed time from the dispatch to the cancellation of the vehicle dispatch exceeds the predetermined time, an instruction to execute the vehicle redistribution is sent. The method is characterized in that the vehicle dispatch request is sent after waiting .

Further, the present invention provides a vehicle dispatch system including the vehicle dispatch server, which includes an on-vehicle terminal device mounted on each of the vehicle to be dispatched, and wherein the on-vehicle terminal device performs a predetermined action of the driver of the vehicle or The vehicle dispatch system is characterized by comprising a cancellation transmitting unit capable of transmitting a cancellation of vehicle dispatch based on a predetermined act of the driver of the vehicle or the abnormal state of the vehicle to the vehicle dispatch server when an abnormal state of the vehicle is detected.

Further, in the present invention, the vehicle dispatch server receives a vehicle dispatch request including location information from a user and allocates a vehicle to the user, and the vehicle dispatch server performs a predetermined act or action of the driver of the vehicle dispatched to the user. A vehicle dispatching method, wherein a cancellation of the vehicle dispatch is accepted based on an abnormal state of the vehicle, and the vehicle dispatch server, in response to the acceptance of the cancellation of the vehicle dispatch, reassigns a vehicle to the user based on the vehicle dispatch request. and the vehicle dispatch server notifies the user of the cancellation of the vehicle dispatch and accepts an instruction to redistribute the vehicle based on the vehicle dispatch request if the elapsed time from the dispatch to the cancellation of the vehicle dispatch exceeds a predetermined time; If the elapsed time from the dispatch to the cancellation of the vehicle dispatch is within a predetermined time, the vehicle dispatch server transmits a dispatch request to a vehicle that can be dispatched in response to acceptance of the cancellation of the vehicle dispatch, and cancels the dispatch from the dispatch to the dispatch. If the elapsed time exceeds a predetermined time, the request for vehicle assignment is sent after waiting for an instruction to execute the vehicle redistribution .

Furthermore, the present invention provides a vehicle dispatching function that receives a vehicle dispatch request including location information from a user and allocates a vehicle to the user, and a predetermined act of the driver of the vehicle dispatched to the user or an abnormal state of the vehicle. The vehicle dispatch server implements a cancellation reception function that accepts cancellation of the vehicle dispatch based on the vehicle dispatch request, and the vehicle dispatch execution function is configured to reassign another vehicle to the user based on the vehicle dispatch request in response to the reception of the cancellation of the vehicle dispatch. It is a vehicle dispatch program that dispatches a vehicle, and includes a vehicle dispatch request sending function that sends a vehicle dispatch request to a vehicle that can be dispatched in response to a vehicle dispatch request from the user or cancellation of the vehicle dispatch, and a vehicle dispatch function that sends a vehicle dispatch request to a vehicle that is available for dispatch, and a process from the dispatch to the cancellation of the vehicle dispatch. causing the vehicle dispatch server to implement an execution instruction reception function of notifying the user of the cancellation of the vehicle dispatch and receiving an instruction to redistribute the vehicle based on the vehicle dispatch request when the elapsed time exceeds a predetermined time; and transmitting the vehicle dispatch request. The function is to transmit the vehicle dispatch request in response to acceptance of the cancellation of the vehicle dispatch if the elapsed time from the dispatch to the cancellation of the dispatch is within a predetermined time, and to send the dispatch request in response to the reception of the cancellation of the dispatch, and to send the dispatch request when the elapsed time from the dispatch to the cancellation of the dispatch is within a predetermined time. If the time is exceeded, the vehicle allocation request is sent after waiting for an instruction to execute the vehicle re-allocation .

According to the present invention, when a dispatch is canceled due to driver's convenience or an abnormal condition of the dispatched vehicle, it is possible to reassign a vehicle in response to the cancellation of the dispatch while reducing the burden on the user.

1 is a schematic diagram showing a vehicle dispatch system according to Example 1 of the present invention. 2 is a block diagram showing a vehicle dispatch server used in the vehicle dispatch system of FIG. 1. FIG. 2 is a block diagram showing an on-vehicle terminal device of a vehicle used in the vehicle dispatch system of FIG. 1. FIG. 2 is a flowchart showing vehicle dispatch processing by the vehicle dispatch system of the first embodiment. 4 is a flowchart showing a redistribution process by the vehicle allocation system of the first embodiment. FIG. 2 is a block diagram of a vehicle dispatch server used in a vehicle dispatch system according to a second embodiment of the present invention. It is a flowchart which shows the dispatch process of Example 3 of this invention.

The purpose of this is to reduce the burden on the user when a ride is canceled due to the driver's convenience or an abnormal condition of the dispatched vehicle, and to reassign the vehicle. This was achieved by reassigning a vehicle to another vehicle based on the original vehicle dispatch request in response to a vehicle dispatch cancellation based on an abnormal condition.

Specifically, the vehicle allocation server 3 includes a vehicle allocation execution unit 25 and a cancellation reception unit 27. The vehicle allocation execution unit 25 receives a vehicle allocation request including location information from a user, and performs vehicle allocation to allocate a vehicle 5 to the user. The cancellation accepting unit 27 accepts cancellation of the dispatch based on a predetermined act of the driver of the vehicle 5 dispatched to the user or an abnormal state of the vehicle 5 . Note that the cancellation of the dispatch can also be performed by the user, but unless otherwise specified, in the following, cancellation of the dispatch based on a predetermined action of the driver of the vehicle 5 or an abnormal state of the vehicle 5 is meant. In response to receiving the cancellation of the vehicle allocation, the vehicle allocation execution unit 25 performs vehicle re-allocation to allocate another vehicle 5 to the user based on the vehicle allocation request.

The vehicle dispatch server 3 may include a vehicle dispatch request transmitter 23. The vehicle dispatch request transmitting unit 23 transmits a vehicle dispatch request to vehicles 5 that are available for dispatch in response to a vehicle dispatch request or cancellation of vehicle dispatch from a user. In this case, when the vehicle allocation execution unit 25 receives an acceptance from the vehicle 5 for the transmitted vehicle allocation request, the vehicle allocation execution unit 25 assigns the vehicle 5 from which the acceptance was sent to the user.

Further, the vehicle allocation server 3 may include an execution instruction receiving section 29. If the elapsed time from dispatch to cancellation of the dispatch exceeds a predetermined time, the execution instruction receiving unit 29 notifies the user of the cancellation of the dispatch and accepts an instruction to execute redistribution based on the dispatch request.

In this case, the vehicle dispatch request transmitting unit 23 transmits a vehicle dispatch request in response to acceptance of cancellation of the vehicle dispatch if the elapsed time from dispatch to cancellation of the dispatch is within a predetermined time, and the elapsed time from dispatch to cancellation of the dispatch is If the time exceeds a predetermined time, the system waits for an instruction to reassign a vehicle and then sends a vehicle assignment request.

On the other hand, the execution instruction receiving unit 29 is configured to notify the user of the cancellation of the vehicle allocation in response to cancellation of the vehicle allocation, regardless of whether the predetermined time has elapsed or not, and to receive an instruction to execute redistribution based on the vehicle allocation request. Good too.

Further, the vehicle dispatch server 3 may include a vehicle information acquisition section 19 and a vehicle extraction section 21. The vehicle information acquisition unit 19 acquires position information and operation information from the vehicle 5 to be dispatched. The vehicle extraction unit 21 extracts dispatchable vehicles 5 whose travel distance or time to the user is within a predetermined range, based on the location information and operation information of the vehicle 5 and the location information of the dispatch request.

The vehicle dispatch request transmitting unit 23 may transmit a vehicle dispatch request in response to the cancellation of the vehicle dispatch only to the nearest available vehicle to the user. The closest dispatchable vehicle may be the closest dispatchable vehicle in terms of distance or time.

The vehicle allocation server 3 may include a progress notification unit 47 that notifies the user that the vehicle allocation is being canceled or re-allocated.

Furthermore, the vehicle allocation server 3 may include an end notification unit 31 that notifies the user of the completion or failure of the vehicle re-allocation when the vehicle re-allocation is completed or ends in failure. In this case, the vehicle allocation server 3 may be configured to omit the progress notification section 47 and notify the user through the end notification section 31 only when vehicle redistribution is completed or fails.

The vehicle dispatch system 1 including the vehicle dispatch server 3 described above includes on-vehicle terminal devices 33 mounted on each vehicle 5 to be dispatched. The in-vehicle terminal device 33 includes at least a cancellation transmitter 45 . When the cancellation transmitter 45 detects a predetermined action by the driver of the vehicle 5 or an abnormal state of the vehicle 5, it transmits a cancellation of the dispatch based on the predetermined action of the driver of the vehicle 5 or the abnormal state of the vehicle 5 to the dispatch server 3. possible.

The vehicle dispatch method using the vehicle dispatch server 3 is realized by the vehicle dispatch server 3 performing the functions of each part, receives a vehicle dispatch request including location information from the user, allocates a vehicle 5 to the user, and dispatches the vehicle to the user. The cancellation of the vehicle allocation is accepted based on a predetermined act of the driver of the vehicle 5 or the abnormal state of the vehicle, and in response to the reception of the cancellation of the vehicle allocation, the vehicle is reassigned to allocate another vehicle 5 to the user based on the vehicle allocation request.

The vehicle dispatch program applied to the vehicle dispatch server 3 causes the vehicle dispatch server 3 to implement a vehicle dispatch execution function corresponding to the vehicle dispatch execution unit 25 and a cancellation reception function corresponding to the cancellation reception unit 27.

[Vehicle dispatch system]
FIG. 1 is a schematic diagram showing a schematic configuration of a vehicle dispatch system according to a first embodiment of the present invention.

In the vehicle dispatch system 1 of this embodiment, the vehicle dispatch server 3 receives a vehicle dispatch request including the user's location information and dispatches the vehicle to the user. This vehicle dispatch system 1 is configured by connecting a vehicle dispatch server 3 and a vehicle 5 through a network 7 so as to be able to communicate with each other.

Although FIG. 1 shows only one user terminal device 9 and one vehicle 5 for ease of understanding, in reality, a plurality of user terminal devices 9 and vehicles 5 exist in the vehicle dispatch system 1. ing. Further, the vehicle 5 of this embodiment is a taxi that transports passengers.

Vehicle dispatching refers to assigning a vehicle 5 that can be dispatched to a user and directing the assigned vehicle 5 to a location according to the location information specified in the vehicle dispatch request. In this embodiment, a vehicle dispatch request is made by executing a user's application program (hereinafter, the "application program" is referred to as "app") on the user terminal device 9 owned by the user.

Note that the vehicle 5 that can be dispatched is an empty vehicle that does not carry any passengers. The empty vehicle state may also include vehicles 5 that are expected to become empty within a predetermined time, for example, within several minutes.

The user terminal device 9 is constituted by an information processing device (computer) capable of communicating via the network 7, such as a multifunctional mobile phone or a tablet computer. When requesting a ride, at least the user's location information is input on the user interface 11 of the user terminal device 9. Note that the user interface 11 is, for example, a touch panel display.

The location information for the vehicle dispatch request may be input using positioning technology such as GPS (Global Positioning System), map data, or the like. However, location information can also be entered by specifying an address or coordinates using text.

The input location information is location information of a place where the user desires to ride. The vehicle dispatch request including the input location information is transmitted from the user terminal device 9 to the vehicle dispatch server 3 as vehicle dispatch request data. In this embodiment, the transmitted vehicle dispatch request includes, in addition to location information, user identification information such as a vehicle dispatch request ID, which is identification information of the vehicle dispatch request, the user's name, and a telephone number.

Note that the request for dispatch can also be made by telephone or the like. In this case, the user contacts the management company of the vehicle dispatch server 3 by telephone etc. with the user's location information, user identification information, etc., and the operator of the management company requests a vehicle dispatch based on the information communicated to the vehicle dispatch server 3. You can enter it as .

FIG. 2 is a block diagram showing the vehicle allocation server 3.

The vehicle dispatch server 3 is configured by an information processing device (computer), and includes a communication interface 13, a control section 15, and a storage section 17.

The communication interface 13 is a communication device for transmitting and receiving data to and from external devices including the user terminal device 9 and the vehicle 5.

The control unit 15 is a processor such as a CPU (Central Processing Unit) that controls each part of the vehicle dispatch server 3, and the storage unit 17 includes a RAM (Random Access Memory), a ROM (Read Only Memory), and an HDD (Hard Disk Drive). ) , SSD (Solid State Drive), and other memory devices.

The control unit 15 of the present embodiment executes the vehicle dispatch program in the storage unit 17 to control the vehicle information acquisition unit 19, the vehicle extraction unit 21, the vehicle dispatch request transmission unit 23, the vehicle dispatch execution unit 25, and the cancellation reception unit 25. 27, an execution instruction receiving section 29, and an end notification section 31.

As a result, the dispatch server 3 includes the vehicle information acquisition section 19, the vehicle extraction section 21, the dispatch request transmission section 23, the dispatch execution section 25, the cancellation reception section 27, the execution instruction reception section 29, and the termination notification section. The configuration includes a section 31. Note that each unit operated by the control unit 15 may be configured not only by a single processor but also by each or several different processors.

The vehicle information acquisition unit 19 implements a vehicle information acquisition function and acquires position information and operation information from the vehicle 5 to be dispatched. Specifically, the vehicle information acquisition unit 19 receives and acquires the position information and operation information transmitted from the vehicle 5 to be dispatched from time to time. The vehicle 5 to be dispatched refers to a vehicle 5 that transmits location information and operation information to the vehicle dispatch server 3 and can become a vehicle dispatch target. The acquired position information and operation information are held in the storage unit 17.

The vehicle extraction unit 21 implements a vehicle extraction function, and extracts vehicles 5 that can be dispatched and whose travel time to the user is within a predetermined range based on the location information and operation information of the vehicle 5 and the location information of the dispatch request.

Specifically, the vehicle extraction unit 21 predicts the travel time from the vehicle 5 to the user, and extracts the vehicle 5 whose predicted travel time is within a predetermined range as the vehicle 5 that can be dispatched. The travel time can be predicted using a known method. The predetermined range can be set arbitrarily. However, it may also be the time specified by the user when requesting a ride.

The vehicle dispatch request transmitting unit 23 realizes a vehicle dispatch request transmission function, and simultaneously transmits a vehicle dispatch request to a plurality of vehicles 5 that can be dispatched in response to a vehicle dispatch request from a user or a cancellation of vehicle dispatch to be described later. However, the request for dispatch may be sent one vehicle at a time starting from the vehicle 5 closest to the user. Further, the vehicle dispatch request may be made by classifying the vehicles 5 that can be dispatched into groups that are relatively close to each other and groups that are far away according to their distance from the user, and transmitting the request all at once starting from the relatively close group of vehicles 5.

The vehicle dispatch request is data indicating the contents corresponding to the vehicle dispatch request received from the user. This vehicle dispatch request includes the vehicle dispatch request ID, the user's location information, etc., and may be created in response to the vehicle dispatch request, or may be created by adding necessary information to the vehicle dispatch request. Furthermore, the vehicle assignment request may be sent as is.

After the vehicle allocation is canceled (at the time of vehicle re-allocation), a vehicle allocation request corresponding to the cancellation of the vehicle allocation is sent only to the vehicle 5 closest to the user. However, this dispatch request may be sent all at once to a group of vehicles 5 that are relatively close to the user.

When sending a ride request after such cancellation, if the elapsed time from the dispatch to the cancellation of the ride is within the specified time, the ride request will be sent immediately upon acceptance of the cancellation of the ride without waiting for input from the user. do. If the elapsed time from dispatch to cancellation of the dispatch exceeds a predetermined time, the system waits for an instruction to perform vehicle redistribution, which will be described later, and then sends a request for dispatch. Note that the elapsed time from dispatch to cancellation of the dispatch may be measured by starting a timer at the time of dispatch.

The predetermined time for the elapsed time from dispatch to cancellation of the dispatch can be set arbitrarily. However, it is preferable that the predetermined time is set to such an extent that the user does not have to wait a long time even if the vehicle is reassigned. In addition, when the user specifies a time (waiting time) as a predetermined range of vehicles 5 that can be dispatched at the time of a vehicle dispatch request, the predetermined time may be changed in relation to that time.

The vehicle allocation execution unit 25 realizes a vehicle allocation execution function, receives a vehicle allocation request including location information from a user, and performs vehicle allocation to allocate a vehicle 5 to the user. When the vehicle allocation execution unit 25 of this embodiment receives the acceptance of the vehicle allocation request transmitted by the vehicle allocation request transmission unit 23 from the vehicle 5, it assigns the vehicle 5 from which the acceptance was sent to the user. The acceptance is received based on information transmitted from the vehicle 5 indicating whether or not the acceptance has been accepted.

In addition, the vehicle allocation execution unit 25 performs redistribution of allocating another vehicle 5 to the user based on the vehicle allocation request in response to acceptance of vehicle allocation cancellation, which will be described later. In the redistribution of the present embodiment, similarly to vehicle allocation, when an acceptance for a vehicle allocation request sent in response to cancellation of vehicle allocation is received from the vehicle 5, the vehicle 5 from which the acceptance was sent is assigned to the user.

Note that the vehicle allocation executing unit 25 may omit the vehicle allocation request transmitting unit 23 and allocate a vehicle 5 that can be dispatched to the user without waiting for acceptance from the vehicle 5.

The cancellation reception unit 27 realizes a cancellation reception function, and receives cancellation of the dispatch based on a predetermined action of the driver of the dispatched vehicle 5. Specifically, the cancellation of the dispatch is accepted when the cancellation reception unit 27 receives cancellation information based on a predetermined action transmitted from the vehicle 5.

The predetermined action in this embodiment refers to a cancel operation performed by the driver in the vehicle 5. However, the predetermined actions can also include actions that are not intended by the driver, such as signs of changes in the driver's physical condition.

The execution instruction reception unit 29 realizes an execution instruction reception function, and when the elapsed time from dispatch to cancellation of the dispatch exceeds a predetermined time, the execution instruction reception unit 29 notifies the user of the cancellation of the dispatch and issues an instruction to execute redistribution based on the dispatch request. accept. The predetermined time is as described above.

When the user inputs an execution instruction, it is preferable to have the user input only whether or not to make a redistribution request with the same contents as the already made vehicle dispatch request. This can reduce the user's input burden.

The termination notification unit 31 implements a termination notification function and notifies the user of the completion or failure of the vehicle allocation or re-allocation when the vehicle allocation or re-allocation is completed or terminated in failure. Completion of vehicle dispatch and vehicle redistribution means that vehicle 5 was assigned to the user by vehicle dispatch and vehicle redistribution, respectively, and failure of vehicle dispatch and vehicle redistribution means that vehicle 5 could not be assigned to the user. . Failure in vehicle allocation and vehicle re-allocation occurs when the vehicle 5 that has sent acceptance for the vehicle allocation request does not exist, or when the vehicle 5 does not exist within a predetermined range of the user.

FIG. 3 is a block diagram showing the in-vehicle terminal device 33 of the vehicle 5. As shown in FIG.

The in-vehicle terminal device 33 is installed in each vehicle 5, and enables input/output of information to and from the driver and user. The in-vehicle terminal device 33 of this embodiment includes a communication interface 35, a user interface 37, a control section 39, and a storage section 41.

The communication interface 35 is a communication device for transmitting and receiving data to and from external devices including the user terminal device 9 and the vehicle allocation server 3.

The user interface 37 is an input/output device operated by the driver of the vehicle 5. The user interface 37 of this embodiment includes, for example, a touch panel display.

The control unit 39 is a processor such as a CPU that controls each part of the in-vehicle terminal device 33, and the storage unit 41 is a memory device such as a RAM, ROM, HDD, or SSD.

The control unit 39 of this embodiment operates as an acceptance transmission unit 43 and a cancellation transmission unit 45 by executing the driver's application in the storage unit 41. As a result, the in-vehicle terminal device 33 is configured to include an acceptance transmission section 43 and a cancellation transmission section 45. However, the acceptance transmitter 43 and the cancel transmitter 45 can be configured not only by a single processor but also by different processors.

The acceptance transmitting unit 43 realizes an acceptance transmitting function, and is capable of accepting an acceptance for a vehicle dispatch request and transmitting it to the vehicle dispatch server 3. Specifically, upon receiving the vehicle dispatch request from the vehicle dispatch server 3, the acceptance transmitting unit 43 accepts on the user interface 37 whether or not to accept the vehicle dispatch request. Information on whether or not to accept the received request is transmitted to the vehicle allocation server 3.

The cancellation transmitter 45 realizes a cancel transmission function, and when a cancellation of vehicle allocation is input, it can transmit the input cancellation of vehicle allocation to the vehicle allocation server 3. Specifically, the cancellation transmitter 45 monitors whether the driver has performed a cancellation operation as a predetermined action. When the driver performs a predetermined act, the predetermined act is detected, and the cancellation transmitter 45 transmits cancellation information based on the predetermined act to the dispatch server 3.

As described above, the predetermined action is a cancel operation. This cancellation operation is performed by selecting cancellation of vehicle dispatch on the user interface 37. However, the cancellation operation can also be performed using a mechanical switch or the like. Furthermore, if the predetermined action is an action that is not intended by the driver, it may be detected by a sensor or the like.

[Vehicle dispatch processing]
FIG. 4 is a flowchart showing vehicle dispatch processing by the vehicle dispatch system 1 of this embodiment. The flowchart in FIG. 4 starts when the vehicle dispatch server 3 receives a vehicle dispatch request from a user.

In step S1, the vehicle extraction unit 21 of the vehicle dispatch server 3 extracts vehicles 5 that can be dispatched and whose travel time to the user is within a predetermined range. That is, the vehicle extraction unit 21 extracts vehicles 5 that can be dispatched within a predetermined range centered around the user's location information, with reference to the location information and operation information of the vehicle 5 acquired by the vehicle information acquisition unit 19. If a vehicle 5 that can be dispatched is extracted, the process moves to step S2, and if not, the termination notification unit 31 notifies the user of the failure in dispatch, and the process ends.

Next, in step S2, the vehicle dispatch request transmission unit 23 of the vehicle dispatch server 3 transmits a vehicle dispatch request to all available vehicles 5 all at once. On the vehicle 5 side, when the vehicle dispatch request is received, the acceptance transmitter 43 of the in-vehicle terminal device 33 displays a selection screen on the user interface 37 for selecting whether or not to accept the vehicle dispatch request. On this selection screen, when the driver selects whether to accept or not, the acceptance transmitting unit 43 transmits to the dispatch server 3 information on whether to accept or not according to the selection.

In step S3, the vehicle dispatch execution unit 25 of the vehicle dispatch server 3 determines whether acceptance from the vehicle 5 for the transmitted vehicle dispatch request has been accepted. That is, the vehicle allocation execution unit 25 determines whether or not there is a vehicle 5 that has accepted the request based on the information received from the vehicle 5 in response to the request for vehicle allocation.

Please note that acceptance will be accepted within the set time from when the vehicle is dispatched. Furthermore, if there are multiple vehicles 5 that have accepted the request, the first one to be accepted may be accepted. If the acceptance is accepted, the process moves to step S4, and if the acceptance is not accepted, the termination notification unit 31 notifies the user of the failure in dispatching, and the process ends.

In step S4, the vehicle allocation execution unit 25 executes vehicle allocation to allocate the vehicle 5 that sent the acceptance to the user. The transmission source can be identified by including vehicle identification information for identifying the vehicle 5, driver identification information for identifying the driver, and dispatch request ID in the acceptance information. After the vehicle allocation is completed, the completion notification unit 31 notifies the user of the completion of the vehicle allocation.

In step S5, the cancellation reception unit 27 of the vehicle dispatch server 3 determines whether cancellation of the vehicle dispatch has been accepted. This may be determined based on whether the cancellation reception unit 27 has received the cancellation information of the vehicle allocation from the vehicle 5 before the vehicle 5 allocated to the user allows the user to board the vehicle. The period before the vehicle 5 allocated to the user allows the user to board the vehicle means, for example, when the vehicle 5 is picking up the user, or when the vehicle 5 is transporting the previous user.

If the cancellation is accepted, the process moves to vehicle redistribution processing, and if not, the process of step S5 is repeated until the user's boarding of the dispatched vehicle 5 is confirmed. Confirmation of boarding can be performed by the vehicle allocation server 3 receiving boarding information inputted by the in-vehicle terminal device 33, etc.

[Redistribution process]
FIG. 5 is a flowchart showing vehicle redistribution processing by the vehicle dispatch system 1 of this embodiment.

In step S11, the vehicle dispatch request transmitting unit 23 and the execution instruction receiving unit 29 of the vehicle dispatch server 3 each determine whether or not the elapsed time from dispatching the vehicle to canceling the dispatch is within a predetermined time. This determination may be made based on a timer triggered by vehicle dispatch. If the elapsed time is within the predetermined time, the process moves to step S12; otherwise, the process moves to step S13.

In step S12, the vehicle assignment request transmitting unit 23 transmits the vehicle assignment request only to the vehicle 5 closest to the user and available for vehicle dispatch. At this time, the vehicles 5 that can be dispatched are re-extracted in the same manner as in step S1, or those extracted in step S1 are used.

On the other hand, in step S13, the execution instruction receiving unit 29 transmits cancellation information that notifies the user of cancellation of vehicle allocation, and receives an instruction to execute redistribution of a vehicle based on the vehicle allocation request. At this time, upon receiving the cancellation information, the user terminal device 9 side displays a selection screen on the user interface 11 asking whether or not to perform vehicle reassignment. When the user selects vehicle redistribution on this selection screen, vehicle redistribution execution instruction information is transmitted to the vehicle dispatch server 3. If the user chooses not to redistribute a vehicle, information indicating non-execution of vehicle redistribution is sent to the vehicle dispatch server.

When the execution instruction receiving unit 29 receives the execution instruction for vehicle redistribution by receiving the execution instruction information, the process proceeds to step S12, and if not, the vehicle redistribution process ends. Note that the vehicle redistribution process also ends if the instruction to execute vehicle redistribution is not received within the set time from the notification. Such vehicle reassignment processing may be terminated based on a timer triggered by the notification.

When the process moves from step S13 to step S12, the vehicle dispatch request transmitting unit 23 transmits a vehicle dispatch request in response to receiving the execution instruction.

In step S14, as in step S3, it is determined whether or not an acceptance from the vehicle 5 for the vehicle dispatch request sent by the vehicle dispatch execution unit 25 of the vehicle dispatch server 3 is received.

If the acceptance is accepted, the process moves to step S15, and if the acceptance is not accepted, the termination notification unit 31 notifies the user of the failure of the vehicle redistribution, and the vehicle redistribution process ends.

In step S15, similarly to step S4, the vehicle allocation execution unit 25 executes vehicle re-allocation to allocate the vehicle 5 that sent the acceptance to the user. After the vehicle reassignment is completed, the completion notification unit 31 notifies the user of the cancellation of the vehicle assignment and the completion of the vehicle redistribution. When the vehicle reallocation is completed in this way, the vehicle reallocation process ends.

[Effects of Example 1]
As explained above, the vehicle dispatch server 3 of this embodiment includes a vehicle dispatch execution unit 25 that receives a vehicle dispatch request including location information from a user and allocates a vehicle 5 to the user, and a driver of the vehicle 5 dispatched to the user. and a cancellation reception unit 27 that accepts cancellation of vehicle allocation based on a predetermined action. In response to receiving the cancellation of the vehicle allocation, the vehicle allocation execution unit 25 performs vehicle re-allocation to allocate another vehicle 5 to the user based on the vehicle allocation request.

Therefore, when a vehicle allocation is canceled due to the driver's convenience, the vehicle can be automatically reassigned in response to the cancellation of the vehicle allocation based on the driver's convenience while reducing the burden on the user. As a result, the vehicle allocation server 3 can improve the convenience of the system and prevent users from losing opportunities to use the service.

Further, the vehicle dispatch server 3 of this embodiment includes a vehicle dispatch request transmitting unit 23 that transmits a dispatch request to the vehicle 5 that can be dispatched in response to a dispatch request or cancellation of vehicle dispatch from a user. When an acceptance from the vehicle 5 for the dispatch request is received, the vehicle 5 from which the acceptance was sent is assigned to the user.

Therefore, when a vehicle is dispatched by the driver accepting the request for dispatch, it is possible to easily and reliably realize the redistribution of the vehicle in response to the cancellation of the dispatch.

In addition, if the elapsed time from dispatch to cancellation of the dispatch exceeds a predetermined time, the vehicle dispatch server 3 of this embodiment notifies the user of the cancellation of the dispatch and receives an execution instruction for redistribution based on the dispatch request. A reception section 29 is provided.

Then, the vehicle dispatch request transmitting unit 23 transmits a vehicle dispatch request in response to acceptance of cancellation of vehicle dispatch if the elapsed time from dispatch to cancellation of vehicle dispatch is within a predetermined time, and the elapsed time from dispatch to cancellation of vehicle dispatch is within a predetermined time. If the time is exceeded, the system waits for an instruction to redistribute the vehicle and then sends a vehicle dispatch request.

Therefore, as long as the elapsed time from dispatch to cancellation of the dispatch is within the predetermined time, it is possible to smoothly redistribute the vehicle while reducing the user's input burden. On the other hand, if the elapsed time from the dispatch to the cancellation of the dispatch exceeds a predetermined time and the user's waiting time becomes excessively long, the vehicle may be reassigned after obtaining the user's consent by issuing an instruction to perform the redistribution. I can do it. Even in this case, the burden on the user can be reduced because the user's only operation is to input execution instructions.

In addition, the vehicle dispatch server 3 of this embodiment includes a vehicle information acquisition unit 19 that acquires location information and operating information from the vehicle 5 to be dispatched, and based on the location information and operating information of the vehicle 5 and the location information of the dispatch request, The vehicle extraction unit 21 extracts vehicles 5 that can be dispatched within a predetermined range of travel distance or time to the user.

Therefore, it is possible to appropriately allocate or re-allocate a vehicle to the user from vehicles 5 that can be allocated within a predetermined range.

Furthermore, the vehicle dispatch request transmitting unit 23 transmits the vehicle dispatch request in response to the cancellation of the vehicle dispatch only to the vehicle 5 closest to the user and available for dispatch.

Therefore, if the vehicle redistribution is successful, it is possible to suppress an increase in the user's waiting time, and even if the vehicle redistribution fails, it is possible to promptly notify the user.

Furthermore, the vehicle allocation server 3 of this embodiment includes an end notification unit 31 that notifies the user of the completion or failure of the vehicle re-allocation when the vehicle re-allocation is completed or ends in failure.

Therefore, as long as the elapsed time from the dispatch to the cancellation of the dispatch is within the predetermined time, the completion notification unit 31 will notify the user only when the redistribution is completed or fails, so the dispatch will be canceled and the vehicle will be redistributed. It is possible to suppress cancellations by users based on

The vehicle dispatch system 1 including the vehicle dispatch server 3 further includes an on-vehicle terminal device 33 mounted on each vehicle 5 to be dispatched. The in-vehicle terminal device 33 includes a cancellation transmitting unit 45 that can transmit a cancellation of the dispatch based on the predetermined action of the driver of the vehicle 5 to the dispatch server 3 when the predetermined action of the driver of the vehicle 5 is detected.

Therefore, the vehicle dispatch system 1 of the present embodiment can reliably redistribute a vehicle in response to a cancellation of vehicle dispatch based on a predetermined action of the driver, through cooperation between the vehicle dispatch server 3 and the vehicle-mounted terminal device 33.

The vehicle dispatch method of this embodiment is realized by the processing of each part of the vehicle dispatch server 3 described above, and can achieve the same effects as the vehicle dispatch server 3.

The vehicle dispatch program of this embodiment can achieve the same effects as the vehicle dispatch server 3 by causing the vehicle dispatch server 3 to realize the functions of each part described above.

FIG. 6 is a block diagram of a vehicle dispatch server used in the vehicle dispatch system according to the second embodiment of the present invention. In the second embodiment, components corresponding to those in the first embodiment are indicated by the same reference numerals, and redundant explanation will be omitted.

In the vehicle dispatch system 1 of this embodiment, the vehicle dispatch server 3 further functions as a progress notification section 47 by executing a vehicle dispatch program in the control section 15 .

The progress notification unit 47 implements a progress notification function, and when a vehicle allocation is canceled, notifies the user that the vehicle allocation has been canceled and that the vehicle is being reassigned. When the user terminal device 9 receives the notification, it displays on the user interface 11 that the vehicle allocation has been canceled and that the vehicle is being reassigned. This notification may be made before step S11 in the vehicle redistribution process shown in FIG.

In the second embodiment configured in this way, when the dispatch is canceled, the user can quickly decide whether or not to redistribute the vehicle, and the user who needs the redistribution can simply wait and reduce the input burden. Users who can receive a reassignment and do not need a reassignment will be given the opportunity to cancel the reassignment at an early stage.

In addition, the second embodiment can also provide the same effects as the first embodiment.

Embodiment 3 refers to the schematic diagrams and block diagrams of FIGS. 1 to 3 of Embodiment 1, and structures corresponding to those of Embodiment 1 are indicated by the same reference numerals and redundant explanations will be omitted.

In the vehicle dispatch system 1 of the third embodiment, the execution instruction receiving unit 29 receives an instruction from the user to execute vehicle redistribution every time a vehicle dispatch is canceled.

That is, in response to the cancellation of vehicle allocation, the execution instruction receiving unit 29 notifies the user of the cancellation of the vehicle allocation, and receives an instruction to execute redistribution of the vehicle based on the vehicle allocation request.

FIG. 7 is a flowchart showing the vehicle allocation process according to the third embodiment.

As shown in FIG. 7, in the vehicle allocation process of this embodiment, steps S1 to S5 are performed similarly to the vehicle allocation process of the first embodiment. If cancellation of the dispatch is accepted in step S5, the process moves to step S6 in this embodiment.

In step S6, similar to step S13 in the first embodiment, the execution instruction receiving unit 29 notifies the user of the cancellation of the vehicle dispatch and receives an instruction to execute a re-dispatch based on the dispatch request.

When the user selects vehicle re-allocation on the user terminal device 9, vehicle re-allocation execution instruction information is sent to the vehicle allocation server 3. As a result, the execution instruction receiving unit 29 of the vehicle allocation server 3 receives the instruction to execute vehicle re-allocation, and proceeds to vehicle re-allocation processing similar to that of the first embodiment. On the other hand, when the user selects not to re-allocate a vehicle or does not select either, non-re-allocation instruction information is sent to the vehicle allocation server, and the vehicle re-allocation processing ends.

Vehicle reallocation processing can be performed in the same manner as in FIG. 4. However, the vehicle redistribution process of this embodiment may omit steps S11 and S13 and start from step S12.

As explained above, in the vehicle allocation server 3 of the present embodiment, in response to the cancellation of vehicle allocation, the execution instruction receiving unit 29 notifies the user of the cancellation of the vehicle allocation and receives an instruction to execute redistribution based on the vehicle allocation request. .

Therefore, each time a vehicle allocation is canceled, a user's instruction to perform vehicle re-allocation is accepted, and it is possible to prevent vehicle re-allocation from being carried out against the user's wishes. Even in this case, the user's input burden can be reduced because the user's only operation is to input execution instructions.

In addition, the third embodiment can also provide the same effects as the first embodiment.

Embodiment 4 refers to the schematic diagrams and block diagrams of FIGS. 1 to 3 of Embodiment 1, and structures corresponding to those of Embodiment 1 are indicated by the same reference numerals and redundant explanations will be omitted.

In the vehicle dispatch system 1 of the present embodiment, the cancellation reception unit 27 is configured to accept cancellation of vehicle dispatch based on an abnormal condition of the vehicle 5 dispatched to the user. Note that the function of the cancellation reception unit 27 of the fourth embodiment can also be integrated into the first to third embodiments.

An abnormal state of the vehicle 5 is, for example, a traffic accident or a breakdown, and can be detected using information obtained from an in-vehicle network such as data from various sensors, audio data, and image data. Based on this abnormal state of the vehicle 5, the cancellation transmitter 45 transmits cancellation information to the dispatch server 3.

Therefore, in this embodiment as well, when dispatch is canceled based on an abnormal state of the vehicle 5, the same effects as in the first embodiment can be achieved.

[others]
Although the vehicle dispatching system 1 of Examples 1 to 4 was applied to dispatching a vehicle 5, which is a taxi, the present invention is not limited thereto. For example, the vehicle dispatch system of the present invention can also be applied to vehicle dispatch for courier services, freight transportation, etc., in which packages are collected and transported from a collection location to a delivery location.

1 Vehicle dispatch system 3 Vehicle dispatch server 5 Vehicle 19 Vehicle information acquisition section 21 Vehicle extraction section 23 Vehicle dispatch request transmission section 25 Vehicle dispatch execution section 27 Cancellation reception section 29 Execution instruction reception section 31 Termination notification section 33 On-vehicle terminal device 43 Acceptance transmission section 45 Cancellation Transmission section 47 Progress notification section

Claims (13)

a vehicle allocation execution unit that receives a vehicle allocation request including location information from a user and allocates a vehicle to the user;
a cancellation reception unit that accepts cancellation of the vehicle dispatch based on a predetermined act of a driver of a vehicle dispatched to the user or an abnormal state of the vehicle;
Equipped with
The vehicle dispatch execution unit is a vehicle dispatch server that redistributes another vehicle to the user based on the vehicle dispatch request in response to receiving the cancellation of the vehicle dispatch, and
a vehicle dispatch request transmitting unit that transmits a vehicle dispatch request to a vehicle that can be dispatched in response to a vehicle dispatch request from the user or cancellation of the vehicle dispatch;
an execution instruction receiving unit that notifies the user of the cancellation of the vehicle allocation and receives an instruction to execute redistribution of the vehicle based on the vehicle allocation request if the elapsed time from the vehicle allocation to the cancellation of the vehicle allocation exceeds a predetermined time;
Equipped with
When the vehicle allocation execution unit receives an acceptance from the vehicle for the transmitted vehicle allocation request, the vehicle allocation execution unit assigns the vehicle from which the acceptance was sent to the user;
The vehicle dispatch request transmitting unit transmits the vehicle dispatch request in response to acceptance of cancellation of the vehicle dispatch if the elapsed time from dispatch to cancellation of the dispatch is within a predetermined time, and transmits the dispatch request in response to acceptance of cancellation of the dispatch, If the elapsed time exceeds a predetermined time, wait for an instruction to execute the vehicle redistribution and send the vehicle dispatch request;
dispatch server. a vehicle allocation execution unit that receives a vehicle allocation request including location information from a user and allocates a vehicle to the user;
a cancellation reception unit that accepts cancellation of the vehicle dispatch based on a predetermined act of a driver of a vehicle dispatched to the user or an abnormal state of the vehicle;
Equipped with
The vehicle dispatch execution unit is a vehicle dispatch server that redistributes another vehicle to the user based on the vehicle dispatch request in response to receiving the cancellation of the vehicle dispatch, and
a vehicle dispatch request transmitting unit that transmits a vehicle dispatch request to a vehicle that can be dispatched in response to a vehicle dispatch request from the user or cancellation of the vehicle dispatch ;
an execution instruction receiving unit that notifies the user of the cancellation of the vehicle allocation in response to the cancellation of the vehicle allocation and receives an instruction to execute redistribution of the vehicle based on the vehicle allocation request;
Equipped with
When the vehicle allocation execution unit receives an acceptance from the vehicle for the transmitted vehicle allocation request, the vehicle allocation execution unit assigns the vehicle from which the acceptance was sent to the user ;
The vehicle dispatch request transmitting unit transmits the vehicle dispatch request in response to receiving the execution instruction.
dispatch server. a vehicle allocation execution unit that receives a vehicle allocation request including location information from a user and allocates a vehicle to the user;
a cancellation reception unit that accepts cancellation of the vehicle dispatch based on a predetermined act of a driver of a vehicle dispatched to the user or an abnormal state of the vehicle;
Equipped with
The vehicle dispatch execution unit is a vehicle dispatch server that redistributes another vehicle to the user based on the vehicle dispatch request in response to receiving the cancellation of the vehicle dispatch, and
a vehicle dispatch request transmitting unit that transmits a vehicle dispatch request to a vehicle that can be dispatched in response to a vehicle dispatch request from the user or cancellation of the vehicle dispatch;
an execution instruction receiving unit that notifies the user of the cancellation of the vehicle allocation and receives an instruction to execute redistribution of the vehicle based on the vehicle allocation request if the elapsed time from the vehicle allocation to the cancellation of the vehicle allocation exceeds a predetermined time ;
Equipped with
The vehicle dispatch request transmitting unit transmits the vehicle dispatch request in response to acceptance of cancellation of the vehicle dispatch if the elapsed time from dispatch to cancellation of the dispatch is within a predetermined time, and transmits the dispatch request in response to acceptance of cancellation of the dispatch, If the elapsed time exceeds a predetermined time, wait for an instruction to execute the vehicle redistribution and send the vehicle dispatch request;
dispatch server. a vehicle allocation execution unit that receives a vehicle allocation request including location information from a user and allocates a vehicle to the user;
a cancellation reception unit that accepts cancellation of the vehicle dispatch based on a predetermined act of a driver of a vehicle dispatched to the user or an abnormal state of the vehicle;
Equipped with
The vehicle dispatch execution unit is a vehicle dispatch server that redistributes another vehicle to the user based on the vehicle dispatch request in response to receiving the cancellation of the vehicle dispatch, and
a vehicle dispatch request transmitting unit that transmits a vehicle dispatch request to a vehicle that can be dispatched in response to a vehicle dispatch request from the user or cancellation of the vehicle dispatch;
an execution instruction receiving unit that notifies the user of the cancellation of the vehicle allocation in response to the cancellation of the vehicle allocation and receives an instruction to execute redistribution of the vehicle based on the vehicle allocation request;
Equipped with
The vehicle dispatch request transmitting unit transmits the vehicle dispatch request in response to receiving the execution instruction.
dispatch server. The vehicle dispatch server according to any one of claims 1 to 4,
a vehicle information acquisition unit that acquires location information and operation information from a vehicle to be dispatched;
a vehicle extraction unit that extracts vehicles that can be dispatched within a predetermined range of travel distance or time to the user based on the location information and operation information of the vehicle and the location information of the dispatch request;
Equipped with
dispatch server. The vehicle dispatch server according to claim 5,
The vehicle dispatch request transmitting unit transmits the vehicle dispatch request in response to the cancellation of the vehicle dispatch only to a vehicle that is closest to the user and is available for dispatch.
dispatch server. The vehicle dispatch server according to any one of claims 1 to 6,
comprising a progress notification unit that notifies the user that the vehicle allocation has been canceled and that the vehicle is being reassigned;
dispatch server. The vehicle allocation server according to any one of claims 1 to 7,
comprising an end notification unit that notifies the user of the completion or failure of the vehicle redistribution when the vehicle redistribution is completed or ends in failure;
dispatch server. A vehicle dispatch system comprising the vehicle dispatch server according to claim 5 or 6,
Each vehicle to be dispatched has an in-vehicle terminal device mounted thereon,
When the in-vehicle terminal device detects a predetermined action of the driver of the vehicle or an abnormal state of the vehicle, the in-vehicle terminal device is capable of transmitting a cancellation of the dispatch based on the predetermined action of the driver of the vehicle or the abnormal state of the vehicle to the dispatch server. comprising a transmitter;
dispatch system. A vehicle dispatch server receives a vehicle dispatch request including location information from a user and allocates a vehicle to the user, and dispatches the vehicle.
the vehicle dispatch server accepts cancellation of the vehicle dispatch based on a predetermined act of a driver of the vehicle dispatched to the user or an abnormal state of the vehicle;
The vehicle dispatching method, wherein the vehicle dispatching server reassigns another vehicle to the user based on the vehicle dispatching request in response to receiving the cancellation of the vehicle dispatching,
The vehicle dispatch server notifies the user of the cancellation of the vehicle dispatch and receives an instruction to redistribute the vehicle based on the vehicle dispatch request if the elapsed time from the dispatch to the cancellation of the vehicle dispatch exceeds a predetermined time;
If the elapsed time from the dispatch to the cancellation of the vehicle dispatch is within a predetermined time, the vehicle dispatch server transmits a dispatch request to a vehicle that can be dispatched in response to acceptance of the cancellation of the vehicle dispatch, and cancels the dispatch from the dispatch to the dispatch. If the elapsed time exceeds a predetermined time, wait for an instruction to execute the vehicle redistribution and send the vehicle dispatch request;
How to dispatch a vehicle. a vehicle dispatch execution function that receives a vehicle dispatch request including location information from a user and allocates a vehicle to the user;
a cancellation reception function that accepts cancellation of the dispatch based on a predetermined act of the driver of the vehicle dispatched to the user or an abnormal state of the vehicle;
The dispatch server realizes
The vehicle dispatch execution function is a vehicle dispatch program that redistributes another vehicle to the user based on the vehicle dispatch request in response to acceptance of the cancellation of the vehicle dispatch, and includes:
a vehicle dispatch request sending function that transmits a vehicle dispatch request to a vehicle that is available for dispatch in response to a vehicle dispatch request from the user or cancellation of the vehicle dispatch;
an execution instruction reception function that notifies the user of the cancellation of the vehicle allocation and receives an instruction to redistribute the vehicle based on the vehicle allocation request if the elapsed time from the vehicle allocation to the cancellation of the vehicle allocation exceeds a predetermined time;
to be realized by the dispatch server,
The vehicle dispatch request transmission function transmits the vehicle dispatch request in response to acceptance of the cancellation of the vehicle dispatch if the elapsed time from the dispatch to the cancellation of the vehicle dispatch is within a predetermined time, and If the elapsed time exceeds a predetermined time, wait for an instruction to execute the vehicle redistribution and send the vehicle dispatch request;
Ride-hailing program. The vehicle dispatch server receives a vehicle dispatch request including location information from a user and dispatches a vehicle to the user.
the vehicle dispatch server accepts cancellation of the vehicle dispatch based on a predetermined act of a driver of the vehicle dispatched to the user or an abnormal state of the vehicle;
The vehicle dispatching method, wherein the vehicle dispatching server reassigns another vehicle to the user based on the vehicle dispatching request in response to receiving the cancellation of the vehicle dispatching,
The vehicle dispatch server notifies the user of the cancellation of the vehicle dispatch in response to the cancellation of the vehicle dispatch and receives an instruction to execute vehicle redistribution based on the vehicle dispatch request;
The vehicle dispatch server transmits a vehicle dispatch request to vehicles available for dispatch in response to acceptance of the execution instruction;
How to dispatch a vehicle. a vehicle dispatch execution function that receives a vehicle dispatch request including location information from a user and allocates a vehicle to the user;
a cancellation reception function that accepts cancellation of the dispatch based on a predetermined act of the driver of the vehicle dispatched to the user or an abnormal state of the vehicle;
The dispatch server realizes
The vehicle dispatch execution function is a vehicle dispatch program that redistributes another vehicle to the user based on the vehicle dispatch request in response to acceptance of the cancellation of the vehicle dispatch, and includes:
a vehicle dispatch request sending function that transmits a vehicle dispatch request to a vehicle that is available for dispatch in response to a vehicle dispatch request from the user or cancellation of the vehicle dispatch;
an execution instruction reception function that notifies the user of the cancellation of the vehicle allocation in response to the cancellation of the vehicle allocation and receives an instruction to execute redistribution of the vehicle based on the vehicle allocation request;
to be realized by the dispatch server,
The vehicle dispatch request sending function transmits the vehicle dispatch request in response to acceptance of the execution instruction.
Ride-hailing program.

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