JP7428305B2 - Business efficiency support system, business efficiency support method and program - Google Patents

Description

The present invention relates to a business efficiency support system, a business efficiency support method, and a program.

In recent years, the Local Government Strategy 2040 concept from the Ministry of Internal Affairs and Communications has indicated a policy for multiple local governments to share the same services, and to this end, business reforms such as standardization of work flows are urgently needed. Budget applications for local governments usually require the presentation of evidence. However, when undertaking large-scale operational reforms, it is extremely difficult to understand the current status of operations and estimate the effects, and most local governments have not implemented large-scale, cross-organizational operational reforms. On the other hand, in individual departments, work has been improved at the field level, but many things, such as individually customized RPA, tend to be individualized, and the scope of improvement is limited to improving the efficiency of a single task. This did not lead to improvement.

Conventionally, various methods for analyzing business operations have been known for the purpose of improving business operations. For example, there is a fit-and-gap analysis that examines the compatible parts (fit) and the divergent parts (gaps) between the work currently being performed (As-Is) and the work as it should be (To-Be).
However, As-Is analysis to understand As-Is is based on interviews, and analysis requires a detailed understanding of each task related to business. Also, in fit and gap analysis, it is necessary to compare As-Is and To-Be tasks one by one.

As described above, business analysis takes an enormous amount of time. In addition, advanced analysis techniques and know-how are required to perform analysis on a huge amount of information related to business, and without this, it is difficult to perform accurate analysis. Furthermore, even if an issue is identified through analysis, it is still necessary to find an improvement plan that meets the desired effect, or to compare multiple improvement plans and select the optimal one, which also takes time. It takes.
Furthermore, business operations need to correspond to market trends and laws, and To-Be needs to be updated regularly, but for the reasons mentioned above, it is difficult to perform continuous assessments.

Therefore, business analysis may be outsourced to a consultant.
For example, Patent Document 1 describes a system in which a consultant performs business analysis and problem extraction, and after business improvement, an associate collects information and an analyst analyzes the cycle, which is repeated continuously.

International Publication No. 2015/122118

However, even with the technique disclosed in Patent Document 1, only a partial improvement in business operations is achieved, and no significant effect can be obtained on the overall business operations. This is thought to be because each business has its own solutions, equipment, and mechanisms that enable the work to be further segmented, making it difficult for the business as a whole to change significantly. Additionally, outsourcing to a consultant will incur costs.

Administrative reform staff in local governments (the organization that promotes operational reform within the agency) are not familiar with various tasks in detail, so it is difficult to visualize and subdivide individual tasks, making it difficult to understand the flow of operations. I couldn't design what I wanted. Therefore, it was difficult for those in charge of administrative reform to decide on cross-cutting measures that would maximize the return on investment, and it was difficult to create evidence for budget requests for business reforms. Furthermore, the administrative reform department was unable to grasp the overall picture of internal operations, making it difficult to grasp the current situation and estimate effects, and it was also difficult to apply for a budget for operational reform. In other words, the people in charge of administrative reform in local governments were unable to maximize the return on investment with limited human, financial, and time resources, as budgets and personnel for all agencies continued to shrink.

The present invention aims to provide a business efficiency support system, a business efficiency support method, and a program that can easily optimize business flows, achieve overall optimization, and maximize return on investment. .

In order to solve the above problems, the present invention provides a business efficiency support system that includes:
an input means for inputting business data including work information and attribute information for classifying the business data;
a classification means for classifying the business data input by the input means into a plurality of work processes based on the attribute information input by the input means;
a creation means for creating a current work flow based on the plurality of work processes classified by the classification means;
standardization means for comparing current business flows for each of a plurality of different jobs created by the creation means to create a standard business flow consisting of standard work processes with standard work hours;
It is characterized by having the following.

The present invention also provides a business efficiency support method for a business efficiency support system , which is executed by a computer , and includes:
Classification that classifies the business data input by the input means into a plurality of work processes based on the attribute information input by the input means for inputting business data including work information and attribute information for classifying the business data. process and
a creation step of creating a current work flow based on the plurality of work steps classified in the classification step;
a standardization process of comparing the current business flows for each of the plurality of different jobs created in the creation process and creating a standard business flow consisting of standard work processes with standard work hours;
It is characterized by having the following.

Further, the present invention provides a computer for a business efficiency support system,
Classification that classifies the business data input by the input means into a plurality of work processes based on the attribute information input by the input means for inputting business data including work information and attribute information for classifying the business data. means,
creation means for creating a current work flow based on the plurality of work processes classified by the classification means;
standardization means that compares the current business flows for each of a plurality of different jobs created by the creation means and creates a standard business flow consisting of standard work processes with standard work hours;
This is a program to make it function as a.

According to the present invention, it is possible to easily optimize the business flow, achieve overall optimization, and maximize the return on investment.

FIG. 1 is a block diagram showing a schematic configuration of a business efficiency support system according to the present embodiment. FIG. 3 is a diagram showing an example of business data. 3 is a flowchart illustrating an example of business efficiency support processing. 3 is a flowchart illustrating an example of a business flow creation process. It is a flowchart which shows an example of standard work process determination processing. 3 is a flowchart conceptually illustrating an example of a current business flow of a business for which a standard business flow is to be created. 7 is a flowchart conceptually showing an example of the current business flow of a business similar to the business shown in FIG. 6; 8 is a flowchart conceptually showing an example of a standard business flow created by comparing the current business flows of FIGS. 6 and 7. FIG. 12 is a flowchart illustrating an example of a process of calculating and displaying the total effect when adopting the created standard business flow.

Embodiments of the present invention will be described in detail below with reference to the drawings.

[Configuration of business efficiency support system]
First, the configuration of the business efficiency improvement support system 1 according to this embodiment will be explained.
The business efficiency support system 1 is a system aimed at supporting cross-sectional business efficiency for organizations such as local governments that involve a large number of businesses.

As shown in FIG. 1, the business efficiency support system 1 includes a PC 11, an edge server 12, a business server 13, a business data collection/analysis server 14, a cloud service 15, a database 16, and a user interface 17. It is configured with the following. Further, each part of the business efficiency support system 1 is connected via a network 18. The network 18 may be a WAN, LAN, LGWAN, SSL-VPN, etc., depending on the user's network environment.

The PC 11 is a terminal device such as a desktop PC or a notebook PC used by an employee (user) of an organization that has introduced the business efficiency support system 1. The PC 11 includes at least an operation section 111 and a display section 112.

The operation unit (input means) 111 includes, for example, a key input unit such as a keyboard, and a pointing device such as a mouse. Further, the operation unit 111 receives key inputs and position inputs, and outputs the operation information to each device via the network 18. For example, the operation unit 111 inputs business data including work information and attribute information for classifying the business data.

FIG. 2 shows an example of business data D1 input via the operation unit 111.
The business data D1 is aggregate information consisting of the name and content of the business, the person in charge, the number of people in charge, deliverables, work time, the number of occurrences, the time of occurrence, and the underlying laws and regulations.

The display unit 112 includes, for example, an LCD (Liquid Crystal Display), an organic EL (Electro Luminescence) display, or the like. In addition, the display unit 112 displays various screens according to instructions from display signals output and input from each device.

The edge server 12 is a server that supports users' business execution by running various applications, and sends data via the network 18 to the PC 11 used by each user, the business server 13, and the business data collection/analysis server 14. Forward.

The business server 13 is a core server for supporting users' business execution, and transfers data via the network 18 to the PC 11, edge server 12, and business data collection/analysis server 14 used by each user.

The business data collection/analysis server 14 is a server for collecting and analyzing business data D1 in order to implement the present invention, and transfers the data to the PC 11 used by each user via the network 18. The business data collection/analysis server 14 includes at least a control section 141.

The control unit 141 includes a CPU, ROM, and memory.
The CPU reads out various processing programs stored in the ROM, and centrally controls the operations of each part of the business data collection/analysis server 14 in accordance with the programs.
The ROM is composed of a nonvolatile semiconductor memory or the like, and stores various processing programs, parameters, files, etc. necessary for executing the programs.
The memory is composed of DRAM (Dynamic Random Access Memory) and the like, and temporarily stores programs and various data.
The control unit 141 functions as a classification means, a creation means, a standardization means, and an optimization means by executing a business efficiency improvement support process.

The cloud service 15 provides services to the PC 11, edge server 12, business server 13, and business data collection/analysis server 14 used by each user via the network 18.

The database 16 stores data generated by the business server 13 and the business data collection/analysis server 14, and displays the data on the PC 11 used by each user via the user interface 17 and edge server 12.

[Operation of business efficiency support system]
Next, the business efficiency support process performed by the business data collection/analysis server 14 of the business efficiency support system 1 according to the present embodiment will be described with reference to the flowchart in FIG. 3.

The control unit 141 of the business data collection/analysis server 14 performs a visualization process (step S1), a standardization process (step S2), a first optimization process (step S3), a second optimization process (step S4), and a collaboration process. (Step S5) is performed.

The visualization step (step S1) is a step of classifying tasks by structure and implementation means, and determining and extracting work steps of the same nature from different tasks/organizations. Specifically, the business data D1 is collected, classified into work processes based on predetermined attribute information (properties, strategies, keywords), and a current business flow (As-Is) is created.
The standardization process (step S2) is a process of comparing a plurality of jobs having work processes of the same nature and calculating standard work processes and standard work times. Specifically, similar work processes are extracted and compared from multiple current work flows based on attribute information, and a standard work flow (To-Be) is created in which standard work processes and standard work time (target value) are set. Create.
The first optimization step (step S3) is a step of displaying the tools and techniques necessary to realize the standard work process and standard work time. Specifically, we will present strategies for realizing standard business flows.
The second optimization step (step S4) is a step of calculating and displaying the total effect on a plurality of tasks when the method of the first optimization step is adopted. Specifically, we will compare the current work flow with the standard work flow, calculate and present the improvement effects of implementing measures.
The collaboration process (step S5) is a process of performing "visualization process→standardization process" between different organizations. Specifically, common measures will be applied (joint) to multiple tasks.

Next, a business flow creation process for creating a current business flow and a standard business flow will be described with reference to the flowchart in FIG. 4.

First, the control unit 141 of the business data collection/analysis server 14 collects business data D1 from the PC 11 (step S101). Note that the business data D1 is input by the user via the operation unit 111 of the PC 11.

Next, the control unit 141 breaks down the work data collected in step S1 into a plurality of work steps according to predetermined attributes (step S102). Here, the predetermined attributes are a worker and a work order. Further, the decomposed work process is a single work or a work that is a collection of single works.

Next, the control unit 141 classifies the plurality of work processes decomposed in step S102 based on the attribute information (step S103). Specifically, the control unit 141 assigns attribute information to the plurality of work processes decomposed in step S102, or converts the plurality of work processes decomposed in step S102 into attribute information and classifies them. Note that the attribute information is input by the user via the operation unit 111 of the PC 11.
That is, the control unit 141 functions as a classification means of the present invention.

Next, the control unit 141 creates a current work flow based on the plurality of work processes classified in step S103 (step S104).
That is, the control unit 141 functions as a creation means of the present invention.
The control unit 141 executes the visualization process (step S1 in FIG. 3) by executing the processes in steps S101 to S104 described above.

Next, the control unit 141 compares the work processes of the current work flow for each of the plurality of different jobs created in step S104 under predetermined conditions, and determines a standard work process (standard work process). A determination process is performed (step S105). Specifically, the control unit 141 determines the similarity of tasks based on the attribute information of the work steps of each of a plurality of different tasks, and selects the tasks in the current workflow for each task that is determined to have high similarity. Compare processes. Here, the standard work process is the ideal work process as it should be. Examples of means for determining a standard work process include adding a new work process, deleting an existing work process, and replacing an existing work process. Furthermore, when determining the standard work process, the unit time of the work process is calculated and compared, and the smaller unit time is determined as the standard work time (standard work time).

Here, the standard work process determination process performed in step S105 in FIG. 4 will be explained with reference to the flowchart in FIG.

First, the control unit 141 extracts attribute information given to work steps of a plurality of different current business flows (step S201).

Next, the control unit 141 extracts work processes having the same attribute information based on the attribute information extracted in step S201 (step S202).

Next, the control unit 141 compares the superiority or inferiority of the work processes having the same attribute information extracted in step S202 under predetermined conditions (step S203). Here, the predetermined conditions include approval flow, number of errors, number of confirmations, machine learning, and the like.

Next, as a result of the comparison in step S203, the control unit 141 determines the work process that is superior under the predetermined conditions as the standard work process (step S204).

Returning to FIG. 4, the control unit 141 combines the standard work process determined in step S105 and the standard work time to create a standard work flow consisting of the standard work process with the standard work time (step S106).
That is, the control unit 141 functions as standardization means of the present invention.
The control unit 141 executes the standardization process (step S2 in FIG. 3) by executing the processes in steps S105 and S106 described above.

Next, the created current business flow will be explained with reference to the flowcharts of FIGS. 6 and 7. Figure 6 shows the current business flow of the business for which the standard business flow is created (△certificate issuance business), and Figure 7 shows the current business flow of a business that is similar to the business in Figure 6 (□certificate issuance business). shows. Each work process shown in Figures 6 and 7 has a two-stage structure, with the name of each work process in the upper row, and the attribute information, person in charge, and work time of each work process in the lower row from left to right. ing.

First, the △ certificate issuance operation will be explained with reference to the flowchart of FIG.
△In the certificate issuance work, first, step a1 of counter consultation is carried out. In step a1 of counter consultation, the attribute information is "Reception 1 [Consultation]", the person in charge is "regular employee", and the working time is "5 minutes".

Next, a reception process a2 is performed. In the reception process a2, the attribute information is "Reception 2 [Document reception]", the person in charge is "regular employee", and the working time is "3 minutes".

Next, step a3 of checking the entered items is performed. In step a3 of confirming the entered items, the attribute information is "confirmation", the person in charge is "regular employee", and the working time is "3 minutes".

Next, step a4 of confirming the entered items is performed. In step a4 of confirming the entered items, the attribute information is "confirmation", the person in charge is "regular employee", and the work time is "2 minutes".

Next, step a5 of resident record verification is performed. In step a5 of resident record verification, the attribute information is "inquiry", the person in charge is "regular employee", and the working time is "3 minutes". Further, in step a5, the underlying law (Article ○ of the law) is shown.

Next, step a6 of determining whether or not issuance is carried out. In step a6 of determining whether or not to issue issuance, the attribute information is "examination," the person in charge is "temporary employee," and the working time is "10 minutes."

Next, step a7 of person-in-charge approval is carried out. In step a7 of approval in charge, the attribute information is "approval", the person in charge is a "regular employee", and the working time is "5 minutes".

Next, step a8 of approval by the section manager is carried out. In step a8 of section chief approval, the attribute information is "approval", the person in charge is "regular employee", and the working time is "3 minutes".

Next, step a9 of system input is performed. In step a9 of system input, the attribute information is "registration", the person in charge is "OCR/RPA (Robotic Process Automation)", and the working time is "1 minute".

Next, a checking step a10 is performed. In the check step a10, the attribute information is "verification," the person in charge is "regular employee," and the work time is "1 minute."

Next, a certificate printing step a11 is performed. In the certificate printing step a11, the attribute information is "Issuance 1 [Printing]", the person in charge is "regular employee", and the work time is "2 minutes".

Next, the step a12 of enclosing is performed. In the enclosing process a12, the attribute information is "Issuance 2 [Enclosing]", the person in charge is "regular employee", and the work time is "1 minute".

Next, a shipping step a13 is performed. In the shipping process a13, the attribute information is "Issuance 3 [Shipping]", the person in charge is a "regular employee", and the working time is "2 minutes".

Next, with reference to the flowchart of FIG. 7, the □ certificate issuing operation, which is similar to the △ certificate issuing operation (see FIG. 6), will be described.
□In the certificate issuance operation, first, step b1 of receiving the application is performed. In the process b1 of receiving an application, the attribute information is "Reception 2 [Document reception]", the person in charge is "regular employee", and the working time is "1 minute".

Next, step b2 of window confirmation is performed. In step b2 of counter confirmation, the attribute information is "confirmation", the person in charge is "temporary staff", and the working time is "3 minutes".

Next, step b3 of the responsible examination is carried out. In step b3 of the responsible examination, the attribute information is "examination," the person in charge is a "regular employee," and the working time is "7 minutes." Further, in step b3, the underlying law (Article □ of the law) is shown.

Next, step b4 of approval in charge is performed. In the process b4 of approval in charge, the attribute information is "approval", the person in charge is "in charge, regular employee", and the working time is "5 minutes".

Next, step b5 of approving the issuance instruction is performed. In step b5 of issuance instruction approval, the attribute information is "approval", the person in charge is "section manager", and the working time is "2 minutes".

Next, a system input step b6 is performed. In step b6 of system input, the attribute information is "registration", the person in charge is "regular employee", and the working time is "6 minutes".

Next, step b7 of certificate verification is performed. In the certificate confirmation process b7, the attribute information is "verification," the person in charge is "regular employee," and the work time is "2 minutes."

Next, printing step b8 is performed. In the printing process b8, the attribute information is "Issuance 1 [Printing]", the person in charge is "Outsourced", and the work time is "0 minutes".

Next, the step b9 of enclosing is performed. In the enclosing process b9, the attribute information is "Issuance 2 [Enclosing]", the person in charge is "outsourced", and the work time is "0 minutes".

Next, a shipping process b10 is performed. In the shipping process b10, the attribute information is "Issuance 3 [Shipping]", the person in charge is "Outsourced", and the work time is "0 minutes".

Next, a standard business flow (Δ certificate issuance business) created by comparing the current business flows in FIGS. 6 and 7 will be described with reference to the flowchart in FIG. 8. Note that each work process shown in FIG. 8 has a two-stage structure, with the name of each work process in the upper stage, and the attribute information, person in charge, and work time of each work process in the lower stage, arranged in order from the left.

First, the process c1 of counter consultation, which is a work process whose attribute information is "Reception 1 [Consultation]", is performed. The work process whose attribute information is "Reception 1 [Consultation]" does not exist in FIG. 7 and is only process a1 in FIG. 6, so the content of process a1 is directly used as process c1.

Next, the process c2 of receiving an application, which is a work process whose attribute information is "Reception 2 [Document Acceptance]", is executed. The work processes whose attribute information is "Reception 2 [Document reception]" are process a2 in Figure 6 and process b1 in Figure 7, and the work time is longer in process b1 (1 minute) than in process a2 (3 minutes). short. Therefore, the contents of step b1, which takes less time, are used as step c2.

Next, a window confirmation process c3, which is a work process whose attribute information is "confirmation", is performed. Work steps whose attribute information is "confirmation" are steps a3 and a4 in FIG. 6 and step b2 in FIG. 7, and the number of work steps with the same attribute information is smaller in FIG. Therefore, step c3 employs the contents of step b2 in FIG. 7 as is, in which the number of work steps with the same attribute information is small. That is, the person in charge is a "temporary employee" who is in charge of step b2.

Next, the resident record verification process c4, which is a work process whose attribute information is "inquiry", is executed. The work process whose attribute information is "inquiry" does not exist in FIG. 7, and is only step a5 in FIG. 6. Here, since step a5 has a legal basis (Article ○ of the law), the contents of step a5 are directly reflected as step c4 without deleting the step.

Next, the responsible examination process c5, which is a work process whose attribute information is "examination", is executed. The work steps whose attribute information is "examination" are step a6 in FIG. 6 and step b3 in FIG. 7. Here, since there is a legal basis (Article □ of the law) that indicates that process b3 is a work that should be performed by a regular employee, the content of process b3 (regular employee) is adopted as the person in charge of process c5. There is. Further, since the working time of step b3 (7 minutes) is shorter than that of step a6 (10 minutes), the working time of step b3, which has a shorter working time, is adopted as the working time of step c5. That is, since the situation is such that priority should be given to step b3 both from the viewpoint of the underlying laws and regulations and from the viewpoint of work time, the contents of step b3 are directly set as step c5.

Next, a process c6 of person-in-charge approval and a process c7 of issuance instruction approval, which are work processes whose attribute information is "approval", are executed. The work steps whose attribute information is "approval" are steps a7 and a8 in FIG. 6 and steps b4 and b5 in FIG. 7, and the total work time of the work steps with the same attribute information is step a7+a8 (5+3=8 minutes). Step b4+b5 (5+2=7 minutes) is shorter than that. Therefore, the contents of steps b4 and b5, which have the same attribute information and shorter total working time, are used as steps c6 and c7.

Next, a system input step c8, which is a work step in which the attribute information is "registered", is executed. The work steps whose attribute information is "registration" are step a9 in FIG. 6 and step b6 in FIG. 7, and the work time is shorter in step a9 (1 minute) than in step b6 (6 minutes). Therefore, the contents of step a9, which takes less time, are used as step c8.

Next, a check step c9, which is a work step in which the attribute information is "verification", is executed. The work steps whose attribute information is "match" are step a10 in FIG. 6 and step b7 in FIG. 7, and the work time is shorter in step a10 (1 minute) than in step b7 (2 minutes). Therefore, the contents of step a10, which takes less time, are used as step c9.

Next, a printing process c10, which is a work process whose attribute information is "Issuance 1 [Print]", is executed. The work processes whose attribute information is "Issuance 1 [Print]" are process a11 in Figure 6 and process b8 in Figure 7, and the work time is longer for outsourced process b8 (0 minutes) than for process a11 (2 minutes). It's shorter. Therefore, the contents of step b8, which takes less time, are used as step c10.

Next, an enclosing process c11, which is a work process whose attribute information is "Issuance 2 [Enclosing]", is performed. The work processes whose attribute information is "Delivery 2 [Enclosed]" are process a12 in Figure 6 and process b9 in Figure 7, and the work time is longer for outsourced process b9 (0 minutes) than for process a12 (1 minute). It's shorter. Therefore, the contents of step b9, which takes less time, are directly used as step c11.

Next, a shipping process c12, which is a work process whose attribute information is "Issuance 3 [Shipping]", is executed. The work processes whose attribute information is "Issuance 3 [Shipping]" are process a13 in Figure 6 and process b10 in Figure 7, and the work time is longer for outsourced process b10 (0 minutes) than for process a13 (2 minutes). It's shorter. Therefore, the contents of step b10, which takes less time, are used as step c12.

Next, the process of calculating and displaying the total effect when the created standard business flow is adopted will be explained with reference to the flowchart of FIG. 9.

First, the control unit 141 determines a means for realizing the standard business flow created in step S106 of FIG. 4 (step S301). Here, examples of means for determining the implementation means include means for selecting from a database or machine learning that associates work processes and implementation means.
The control unit 141 executes the first optimization process (step S3 in FIG. 3) by executing the process in step S301.

Next, the control unit 141 compares the current business flow created in step S104 of FIG. 4 with the standard business flow created in step S106 of FIG. 4, and associates the respective work processes (step S302). .

Next, the control unit 141 calculates the difference in work time of the associated work processes in step S302, and calculates the improvement effect obtained by the implementation means determined in step S301 (step S303).

Next, the control unit 141 associates the implementation means determined in step S301 with the standard work process, and outputs the result of combining the improvement effects calculated in step S303 to the PC 11 (step S304).
The control unit 141 executes the second optimization process (step S4 in FIG. 3) by executing the processes from step S302 to step S304 described above.

That is, the control unit 141 functions as an optimization means of the present invention by executing the process shown in FIG. 9 described above.

As described above, the work efficiency support system 1 according to the present embodiment includes an input means (operation unit 111) for inputting work data including work information and attribute information for classifying the work data, and A classification means (control unit 141) that classifies the business data inputted by the input means into a plurality of work processes based on the attribute information, and a current work flow is classified based on the plurality of work processes classified by the classification means. A creation means (control unit 141) that creates a standard work flow is compared with the current work flow for each of a plurality of different tasks created by the creation means, and a standard work flow consisting of standard work steps with standard work time is created. and standardization means (control unit 141).
Therefore, according to the work efficiency support system 1 according to the present embodiment, it is possible to standardize work processes and work times by comparing multiple current work flows, and therefore it is possible to easily optimize work flows. becomes. Therefore, it is possible to improve operational efficiency across an organization that includes a large number of operations, thereby realizing overall optimization and maximizing return on investment.

Further, according to the business efficiency improvement support system 1 according to the present embodiment, the standardization means creates a standard business flow using machine learning.
Therefore, according to the business efficiency improvement support system 1 according to the present embodiment, it is possible to automatically create a standard business flow, so that the return on investment can be easily maximized.

Further, according to the work efficiency support system 1 according to the present embodiment, the standardization means compares the number of work steps with the same attribute information in the current work flow of each of a plurality of different jobs, and The number of work processes with the same information is matched with the current business flow in which the number of work processes with the same attribute information is the minimum.
Therefore, according to the business efficiency support system 1 according to the present embodiment, the number of work steps in the business flow can be minimized, so that business efficiency can be improved.

Further, according to the work efficiency support system 1 according to the present embodiment, the standardization means compares the total work time of work steps with the same attribute information in the current work flow of each of a plurality of different jobs, and compares the total work time of work steps with the same attribute information, The total work time of the work steps with the same attribute information is made to match the current work flow in which the total work time of the work steps with the same attribute information is the minimum.
Therefore, according to the business efficiency support system 1 according to the present embodiment, the work time related to business can be minimized, so that business efficiency can be improved.

Further, according to the work efficiency support system 1 according to the present embodiment, the classification means decomposes the work data inputted by the input means into a plurality of work steps, and assigns attribute information to the decomposed work steps. Alternatively, multiple decomposed work steps are converted into attribute information and classified.
Therefore, according to the work efficiency support system 1 according to the present embodiment, work processes can be classified using attribute information, so work processes can be easily compared, and work processes and work time can be easily classified. can be easily standardized.

Further, according to the work efficiency support system 1 according to the present embodiment, the standardization means determines the similarity of the work based on the attribute information or name of the work process that each of the plurality of different works has, and determines whether the similarity is Compare the current business flow for each business that was judged to be high.
Therefore, according to the work efficiency support system 1 according to the present embodiment, it is possible to ensure the similarity between works before comparing a plurality of current work flows, so that the work process and work time can be appropriately adjusted. It becomes possible to standardize and optimize the business flow more reliably.

Further, the work efficiency support system 1 according to the present embodiment calculates work steps in the current work flow based on the difference between the current work flow created by the creation means and the standard work flow created by the standardization means. The system includes an optimization means (control unit 141) that outputs the implementation means necessary when changing the process to a standard work process.
Therefore, according to the work efficiency support system 1 according to the present embodiment, it is possible to provide strategies for standardizing work processes and work times, so that it is possible to easily optimize the work flow. . Therefore, it is possible to improve operational efficiency across an organization that includes a large number of operations, thereby realizing overall optimization and maximizing return on investment.

Although the present invention has been specifically described above based on the embodiments, the present invention is not limited to the above embodiments, and can be modified without departing from the gist thereof.

For example, in the above embodiment, when determining the standard work process in step S105 in FIG. However, it is not limited to this. For example, the similarity of tasks may be determined based on "name" instead of "attribute information."

In addition, the detailed configuration of each device constituting the business efficiency support system and the detailed operation of each device can be changed as appropriate without departing from the spirit of the present invention.

1 Business efficiency support system 11 PC
111 Operation unit (input means)
112 Display unit 12 Edge server 13 Business server 14 Business data collection/analysis server 141 Control unit (classification means, creation means, standardization means, optimization means)
15 Cloud service 16 Database 17 User interface 18 Network

Claims (9)

an input means for inputting business data including work information and attribute information for classifying the business data;
a classification means for classifying the business data input by the input means into a plurality of work processes based on the attribute information input by the input means;
a creation means for creating a current work flow based on the plurality of work processes classified by the classification means;
standardization means for comparing current business flows for each of a plurality of different jobs created by the creation means to create a standard business flow consisting of standard work processes with standard work hours;
A business efficiency support system characterized by: 2. The business efficiency support system according to claim 1, wherein the standardization means creates the standard business flow by machine learning. The standardization means compares the number of work steps with the same attribute information in the current work flow of each of the plurality of different jobs, and calculates the number of work steps with the same attribute information in the standard work flow with the attribute. 3. The work efficiency support system according to claim 1, wherein the system matches the current work flow in which the number of work steps with the same information is the minimum. The standardization means compares the total work time of the work steps with the same attribute information in the current work flow of each of the plurality of different jobs, and determines the total work time of the work steps with the same attribute information in the standard work flow. 4. The work efficiency support system according to claim 1, wherein the attribute information matches the current work flow in which the total work time of the same work process is the minimum. The classification means decomposes the business data input by the input means into a plurality of work steps, and assigns the attribute information to the decomposed work steps, or assigns the attribute information to the decomposed work steps. The business efficiency support system according to any one of claims 1 to 4, characterized in that the system converts and categorizes the business efficiency. The standardization means determines the similarity of the jobs based on the attribute information or name of the work process of each of the plurality of different jobs, and compares the current business flow of each job that is determined to be highly similar. The business efficiency support system according to any one of claims 1 to 5. Changing the work process in the current work flow to the standard work process based on the difference between the current work flow created by the creation means and the standard work flow created by the standardization means. 7. The business efficiency support system according to claim 1, further comprising an optimization means that outputs a necessary implementation means. A business efficiency support method for a business efficiency support system executed by a computer, the method comprising:
Classification that classifies the business data input by the input means into a plurality of work processes based on the attribute information input by the input means for inputting business data including work information and attribute information for classifying the business data. process and
a creation step of creating a current work flow based on the plurality of work steps classified in the classification step;
a standardization process of comparing the current business flows for each of the plurality of different jobs created in the creation process and creating a standard business flow consisting of standard work processes with standard work hours;
A business efficiency support method characterized by having the following. Computers for business efficiency support systems,
Classification that classifies the business data input by the input means into a plurality of work processes based on the attribute information input by the input means for inputting business data including work information and attribute information for classifying the business data. means,
creation means for creating a current work flow based on the plurality of work processes classified by the classification means;
standardization means that compares the current business flows for each of a plurality of different jobs created by the creation means and creates a standard business flow consisting of standard work processes with standard work hours;
A program to function as

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