CN113902333A - Data operation management system supporting urban operation service and method for constructing same - Google Patents
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Abstract
The invention provides a data operation management system supporting city operation service and a method for constructing the same, wherein the system comprises: the system comprises a data center, a data asset management platform, a data asset operation platform and a user application platform, wherein the data center is used for acquiring urban data resources; the data asset management platform is used for carrying out data processing on the urban data resources to form a standard classification data set corresponding to the urban data resources, the data asset operation platform is used for processing the standard classification data set to form a service platform data set corresponding to the standard classification data set, and the user application platform is used for providing service corresponding to the service platform data set for a user. The invention enables the platforms in the management system to be mutually communicated, so that urban data resources can be communicated and shared, and the repeated construction of each application system in a city is avoided, thereby realizing the sharing of the urban data resources.
Description
Technical Field
The invention relates to the technical field of smart cities, in particular to a data operation management system supporting city operation services and a method for constructing the same.
Background
At present, the total amount of domestic data shows a high-speed growth situation, new online and offline industries continuously appear, data resources become key elements penetrating through the aorta for economic development, data operation is the core of the whole big data industry and is also an important factor for supporting future high-quality development of cities, the construction of cities in digital cities is gradually deepened, but a path and a method for realizing data value embodiment cannot be found, a data operation system cannot be effectively constructed, and city management, civil service and industrial development with data are formed.
Although a large number of data application systems are built in a city, the application systems are not communicated and not shared, so that the communication of data is obstructed, and the foundation of good operation of the city is restricted.
Disclosure of Invention
The present invention is directed to solving at least one of the problems of the prior art.
Therefore, an object of the present invention is to provide a data operation management system supporting urban operation services, the system obtains urban data resources through a data center, a data asset management platform performs data processing on the urban data resources to form a standard classification data set corresponding to the urban data resources, a data resource operation platform performs processing on the standard classification data set to form a service platform data set corresponding to the standard classification data set, and a user application platform provides a service corresponding to the service platform data set for a user, so that platforms in the management system are connected with each other, so that the urban data resources can be connected and shared, and repeated construction of each application system in a city is avoided, thereby realizing sharing between the urban data resources.
To this end, a second object of the present invention is to provide a method of supporting a data operation management system for a city operation service.
In order to achieve the above object, an embodiment of a first aspect of the present invention provides a data operation management system supporting a city operation service, the system including: the system comprises a data center, a data asset management platform, a data asset operation platform and a user application platform, wherein the data center is used for acquiring urban data resources; the data asset management platform is configured to perform data processing on the city data resources to form a standard classification dataset corresponding to the city data resources, where the standard classification dataset includes: a data standard management dataset, a metadata management dataset, a data quality management dataset, a data asset assessment dataset and a data asset cataloging dataset; the data asset operation platform is used for processing the standard classification data set to form a service platform data set corresponding to the standard classification data set, wherein the service platform data set comprises a marketing management data set, a customer service data set, a data open data set, a data transaction data set, a financing service data set, a data security management data set, a fund settlement data set, an asset analysis data set, a uniform payment data set, a talent service data set and a data service engine data set; the user application platform is used for providing business services corresponding to the business platform data set for the user. .
According to the data operation management system supporting the urban operation service, the urban data resources are obtained through the data center, the data asset management platform carries out data processing on the urban data resources to form the standard classification data sets corresponding to the urban data resources, the data resource operation platform carries out processing on the standard classification data sets to form the business platform data sets corresponding to the standard classification data sets, and the user application platform provides business services corresponding to the business platform data sets for users, so that the platforms in the management system are mutually communicated, the urban data resources can be communicated and shared, repeated construction of each application system of a city is avoided, and accordingly sharing of the urban data resources is achieved.
In some embodiments, the data asset management platform comprises: the system comprises a data standard management system, a metadata management system, a data quality management system, a data asset evaluation system and a data asset cataloging system, wherein the data standard management system is used for performing data standard management on the urban data resources to generate a data standard management data set; the metadata management system is used for providing a large number of data sources for the operation of the urban data resources and generating the metadata management data set; the data quality management system is used for monitoring the process and the state of data processing and generating the data quality management data set; the data asset assessment system is used for assessing data cost and data value to obtain a data asset assessment data set, wherein the assessment of the data cost comprises data acquisition, storage and calculation cost assessment and operation and maintenance cost assessment, and the assessment of the data value comprises construction of a data value assessment model; the data asset inventory system is used for classifying the urban data resources to form the data asset inventory data set.
In some embodiments, the data asset operation platform comprises: the system comprises a marketing management system, a customer service system, a data opening system, a data transaction system, a financing service system, a data security management system, a fund settlement system, an asset analysis system, a unified payment system, a talent service platform and a data service engine.
In some embodiments, the marketing management system comprises: the system comprises a system parameter information module, a marketing basic information module, a project basic information module, a customer management information module, a price management module, a sales management module, a collection management module and an after-sales management module, wherein the system parameter information module is used for setting a regular follow-up rule, an overdue follow-up intention user, an invalid user distribution mode and a sales price control mode of the user; the marketing basic information module is used for setting the type and the money information of the data assets; the client management module is used for monitoring the time length from registration to logout of the user; the price management module is used for setting pricing, price adjustment and discount of the data assets; the sales management module is used for monitoring the sales transaction process; the collection management module is used for processing collection and bill management; and the after-sale management module is used for performing after-sale service management.
In some embodiments, the user application platform has a scene application domain comprising: data base services, data application services, and the digital industry.
In some embodiments, the data base service comprises: the system comprises a data intelligent bag, a data trading market, an algorithm store and data consultation, wherein the data intelligent bag is used for providing data intelligent bag service for cities; the data trading market is used for supplementing industry data; the algorithm store comprises each algorithm service provided by the data; the data consultation is used to provide a digital consultation service for development and progress.
In some embodiments, the data application service comprises: digital medicine, digital education, credit investigation services and industrial finance, the digital medicine being used to advance urban medical services in accordance with the data; the digital education is used for improving teaching quality and education equalization according to learning data of users; the credit investigation service is used for constructing a user or enterprise portrait according to the service platform data and outputting credit investigation grade and credit investigation report of the user or enterprise; and the industry finance is used for providing life-oriented industry chain financial services for the enterprises according to the service platform data.
In some embodiments, the digital industry comprises: the system comprises an industrial internet, an industrial intelligent brain and an industrial internet, wherein the industrial internet is used for driving power inside the industrial exchange network and among enterprises; the industrial intelligent brain is used for constructing an industrial platform so as to realize data-driven industrial management and innovation service infrastructure system; the industrial internet is used for overall management and allocation of various resources in various industrial fields.
In some embodiments, the data service engine is configured to provide an operation interface supporting multiple service protocols, support multiple query services, and configure parameters of the operation interface to implement migration of the operation interface.
In some embodiments, further comprising: and the safety guarantee system is used for providing safety guarantee services for the data asset management platform, the data asset operation platform and the user application platform.
In some embodiments, further comprising: and the unified operation and maintenance management platform is used for constructing a unified configuration center, a monitoring center, an operation and maintenance center and an intelligent operation platform so as to carry out unified configuration management.
In order to achieve the above object, an embodiment of a second aspect of the present invention provides a method for constructing a data operation management system supporting a city operation service, where the method includes: tamping a data infrastructure to form a data resource pool of urban government affair data, community data, medical data, traffic data, industrial data, education data and other data, and constructing a data center according to the data resource pool; processing, mining and processing data of a data center to obtain data assets, establishing a data asset management platform according to the data assets, and promoting the full life cycle management of the data assets; based on the data asset management platform, a marketing management system, a customer service system, a data open system, a data transaction system, a data security system, an asset settlement system, an asset analysis system and a unified payment system are constructed, a talent service platform is constructed, a financing service platform is constructed to build a data asset operation platform, and data are formed to enter a marketized hub center; a user application platform is constructed, a scene application domain is opened, and data are fully shared and developed; constructing a unified operation and maintenance management platform by constructing a unified configuration center, a monitoring center, an operation and maintenance center and an intelligent operation and maintenance platform; the method is based on safety infrastructure, takes a management system as guarantee, takes an operation and maintenance and supervision system as a response mechanism, takes a technical system as a means and takes network space safety control as a countermeasure, organically combines the safety infrastructure, the technology, the management, the operation and maintenance supervision and the network space safety control to form powerful support, and takes administrative supervision and law as a composite system of constraint means to construct a safety guarantee system.
According to the method for constructing the data operation management system supporting the city operation service of the embodiment of the invention, can scientifically and reasonably construct a data operation management system which can safely, stably and reliably support the urban operation service, urban data resources are obtained through a data center of the system, a data asset management platform carries out data processing on the urban data resources, so as to form a standard classification data set corresponding to the urban data resources, the data resource operation platform processes the standard classification data set to form a service platform data set corresponding to the standard classification data set, the user application platform provides service corresponding to the service platform data set for users, so that the platforms in the management system are mutually communicated, therefore, urban data resources can be communicated and shared, repeated construction of each application system of a city is avoided, and sharing of the urban data resources is achieved.
Additional aspects and advantages of the invention will be set forth in part in the description which follows and, in part, will be obvious from the description, or may be learned by practice of the invention.
Drawings
The above and/or additional aspects and advantages of the present invention will become apparent and readily appreciated from the following description of the embodiments, taken in conjunction with the accompanying drawings of which:
FIG. 1 is a schematic diagram of a data operations management system supporting a city operations service according to one embodiment of the present invention;
fig. 2 is a flowchart of a method of constructing a data operation management system supporting a city operation service according to one embodiment of the present invention.
Detailed Description
Embodiments of the present invention will be described in detail below, the embodiments described with reference to the drawings being illustrative, and the embodiments of the present invention will be described in detail below.
The following describes a data operation management system supporting a city operation service according to an embodiment of the present invention.
Referring to fig. 1, a data operation management system supporting a city operation service according to an embodiment of the present invention is described below, as shown in fig. 1, the data operation management system 1 supporting the city operation service includes a data center 10, a data asset management platform 11, a data asset operation platform 12, and a user application platform (not shown in the figure), where the data center 10 is configured to obtain city data resources; the data asset management platform 11 is configured to perform data processing on the city data resources to form a standard classification data set corresponding to the city data resources, where the standard classification data set includes: a data standard management dataset, a metadata management dataset, a data quality management dataset, a data asset assessment dataset and a data asset cataloging dataset; the data asset operation platform 12 is configured to process the standard classification dataset to form a service platform dataset corresponding to the standard classification dataset, where the service platform dataset includes a marketing management dataset, a customer service dataset, a data open dataset, a data transaction dataset, a financing service dataset, a data security management dataset, a fund settlement dataset, an asset analysis dataset, a uniform payment dataset, a talent service dataset, and a data service engine dataset; the user application platform is used for providing business services corresponding to the business platform data set for the user.
In the embodiment, the data center 10 is used for effectively acquiring and storing various data resources, the data center based on cloud computing provides computing power, data storage capacity, safety guarantee capacity and data transmission sharing capacity for data operation, and meanwhile, the data center 10 provides abundant data resources for a data operation system, so that more comprehensive city data is ensured. The cloud data center is constructed based on an SOA (Service-Oriented Architecture) and a cloud computing concept and technology, provides a unified basic platform for city informatization, is used for uniformly applying a supporting platform and providing a supporting center for services, provides infrastructure services such as machine room power and environment, a computing resource pool, a storage resource pool, a network resource pool and the like, and provides cloud computing basic supporting services for city operation services; the cloud data center establishes operation, test and development in a cloud computing environment, and provides platform support service for development, test and operation of data service and application service in the urban operation process. The cloud data center also provides abundant data resources for a data operation system, such as special data of government affairs, communities, medical treatment, public safety, transportation, education, industry and the like, and ensures the overall volume, multiple dimensions and full coverage of urban data. The cloud data center is used for accelerating the storage of all urban full data, optimizing data assets, establishing a data management platform, effectively managing the data in a full life cycle, and intelligently providing data processing flows and methods for a data factory according to the characteristics of the data, so that one-stop data asset service is realized.
The data asset management platform 11 can manage data assets in a data operation process, provide a data management function covering a whole life cycle of the whole data resources, such as a full link of generation, circulation, processing, use, destruction and the like, realize unified collection of various data resources, unified management, unified query, pre-verification of data quality, post-evaluation, whole-process monitoring and the like of multi-source heterogeneous data resources, comprehensively support application of various data, provide rich service interface expansion, support multi-channel application of the data assets, such as data sharing, decision support and the like, and finally realize data asset value maximization. The data asset management platform 11 transmits various types of raw data, such as city data resources, to a data plant through data governance, and undergoes various processing, mining and treatment to form a batch of data assets with obvious data tags, and such data can be used as data elements that can be directly called by a data operation platform to realize data function application. The data asset management platform 11 realizes the rapid formation and development of urban data assets through one-stop data asset management, online service real-time analysis data intelligent processing and other capabilities. Specifically, the one-stop data asset management is that a platform provides operation monitoring and operation reports such as data baseline management, data model change, data life cycle management, data analysis service and the like for managers, and the managers can effectively plan, design, control and optimize the flow direction of the data assets through the one-stop data asset management; the online business real-time analysis provides a tool for real-time analysis for managers through dynamic display of a data asset model, a data business process, a data relation link and the like, can dynamically identify system faults and solve the faults to form a fault library, and can also perform dynamic cooperation on the display contents of the business to realize intelligent combination of the business; the intelligent data processing method comprises the steps of intelligently analyzing data partitions by means of an AI (Artificial Intelligence) tool and a platform, scheduling automatic operation, intelligently collecting heat data, developing unified analysis and intelligently referring to historical data, providing reference basis for business decision, intelligently promoting business collision and forming new assets after data asset collision.
The data asset operation platform 12 is the core of the whole system, and includes marketing service, data transaction, fund settlement, unified payment, data opening and other systems in the data operation process, and also provides an Application Programming Interface (API) of an operation class for the data service engine. Through the data asset operation platform 12, all data operation links are directly connected and communicated with an upper application scene through the core hub to support daily operation of application, industry, service and other scene domains, the platform needs to establish a data ecological organization platform from the organization, the organization platform bears and establishes a talent service platform and a financing service platform and manages the data asset operation platform 12, talents, funds, technologies, services, policies, ecology and the like are systematically integrated, and the integration of talent flow, fund flow, technical flow, service flow and ecological flow is created by means of the technical platform, so that a data service engine is formed, and support is provided for the scene application domain by means of an API. The data asset operation platform 12 is an ideal framework following a system engineering theory, firstly, after a data asset is formed, a basic operation platform for data asset operation is formed, and data sets such as a marketing management data set, a customer service data set, a data open data set, a data transaction data set, a data safety management data set, an asset settlement data set, an asset analysis data set, unified payment and the like are constructed, so that a service-oriented full-element operation environment of the data asset is optimized. It can be understood that the data asset operation platform 12 proposes to use a data hub as the core of the city operation service, to establish a decision mechanism with data, to promote industry reorganization with data, to enhance city governance with data, and to rapidly push data to marketized operation with a data fusion business model; the progressive level of the scene application domain is a revolution in the current city management method, can effectively promote the innovation of the digital city technical architecture, and is a promotion for the future technical system of the digital city from biased construction, operation and maintenance, construction, operation and ecological fusion innovation.
The user application platform is used for opening a scene application domain, so that the prosperity of a data market is realized, a city needs to establish data sharing and opening regulations, the data is pushed to be fully shared and opened on the basis of data security and is cooperated with various ecosystems to play and release the value of the fully shared data, the data opening can be distributed and implemented, and firstly, the data is a data base class, and the data transaction is accelerated by opening data resources reserved by the government; then, ecology is introduced in an open scene, and the rapidity and the effectiveness of data application are improved; and finally, construction of data industrial ecology is accelerated, incubation of a batch of industrial ecology is promoted, industrial development of industrial internet and industrial internet is formed through digital recombination, and prosperity of urban digital economy is promoted.
According to the data operation management system 1 supporting the urban operation service, the urban data resources are obtained through the data center 10, the data asset management platform 11 carries out data processing on the urban data resources to form a standard classification data set corresponding to the urban data resources, the data resource operation platform 12 carries out processing on the standard classification data set to form a service platform data set corresponding to the standard classification data set, and the user application platform provides service services corresponding to the service platform data set for users, so that the platforms in the management system are mutually communicated, the urban data resources can be communicated and shared, repeated construction of each application system in a city is avoided, and sharing among the urban data resources is achieved.
In some embodiments, the data asset management platform 11 comprises: the system comprises a data standard management system 14, a metadata management system 15, a data quality management system 16, a data asset evaluation system 17 and a data asset cataloging system 18, wherein the data standard management system 14 is used for performing data standard management on urban data resources to generate a data standard management data set; the metadata management system 15 is used for providing a large number of data sources for urban data resource operation and generating a metadata management data set; the data quality management system 16 is used for monitoring the progress and state of data processing and generating a data quality management data set; the data asset assessment system 17 is configured to assess data cost and data value to obtain a data asset assessment dataset, where the assessment of data cost includes data acquisition, storage, and calculation cost assessment and operation and maintenance cost assessment, and the assessment of data value includes construction of a data value assessment model; the data asset inventory system 18 is configured to categorize the municipal data resources to form a data asset inventory data set.
In an embodiment, the data asset management platform 11 includes systems such as a data standard management system 14, a metadata management system 15, a data quality management system 16, a data asset evaluation system 17, and a data asset cataloging system 18, and the data asset management platform 11 realizes unified collection of multiple data, unified management and unified query of multi-source heterogeneous data, pre-verification, post-evaluation, and full-process monitoring of data quality, so as to comprehensively support applications of various data, provide rich service interface expansion, support multi-channel applications of data assets, such as data sharing, decision support, and the like, and finally realize data asset value maximization.
In some embodiments, the data asset operation platform 12 comprises: marketing management system 19, customer service system 20, data open system 21, data transaction system 22, financing service platform 23, data security management system 24, fund settlement system 25, asset analysis system 26, unified payment system 27, talent service platform 28, and data service engine 29.
In the embodiment, the data asset operation platform 12 follows the conceptual architecture of the system engineering theory, after the data asset is formed, a basic operation platform for data asset operation is formed, and a marketing management system 19, a customer service system 20, a data opening system 21, a data transaction system 22, a data security management system 24, a fund settlement system 25, an asset analysis system 26, a unified payment system 27 and the like are constructed, so that the service-oriented full-element operation environment of the data asset is optimized.
The talent service platform 28 is a data asset expert platform for talent communication, interaction, cooperation and promotion in the data asset field built from the urban level, and embodies the propaganda of talent policy, the activities of talent communication, the mobile services of talents, the cooperation management of talents and the promotion of talent capability in business emphatically, and provides various required services for talents with rising demands in a one-stop manner.
The financing service platform 23 supports data operation of urban operation service, one important factor is fund support, and the financing service platform 23 provides comprehensive financing assistance for marketization and scene operation of data assets in the blocks of financing demand release, dynamic financing display, financing cooperation engagement, post-financing service and the like. In the aspect of financing demand release, data assets are converted into a financing product, financing services are applied for financial institutions, funds and banks, after the demands are released, each financial institution on a platform can invite a third party or personally conduct data asset evaluation to provide customized financing services for data asset applicants, financing information is dynamically displayed on the platform in real time and can sign a three-party agreement based on a block chain with the platform to ensure safe and effective financing, and a financing service platform 23 provides business service functions for users, including financial product release, financial product application, financing demand release and application and the like, and provides intelligent matching, financing diagnosis, credit cultivation, financing hosting services, financing tracking management and policy support financial services for enterprises and financial institutions.
The customer service system 20 comprehensively improves the user experience through one-stop user closed-loop service, helps the user solve the problems in the processes of development, use, sale, after-sales service and the like, supports the customer to contact customer service through various communication channels, and facilitates timely communication and interaction; the client robot functions are provided, the client robot processes and analyzes input voice and continuously learns and trains, the customer service robot is always on line to process problems of users, a uniform customer service workbench is provided to serve the users from all channels, and timely and exclusive services are provided for the users through automatic identification of user information. The customer Service system 20 provides a perfect work order management function, a user representative uses a work order to manage customer problems in a closed loop manner, each step from recording the customer problems to mastering a problem solution is combined with management of an SLA (Service-level agreement), the problem solution efficiency is accelerated, a perfect knowledge base management and retrieval function is provided, daily user problems are stored in a knowledge base, the user representative can conveniently and directly call and quickly reply the customer, the same problem is prevented from being solved repeatedly, the solution efficiency is improved, a customer satisfaction investigation function is provided, a template with rich user-defined satisfaction investigation and a customer satisfaction scoring standard are provided, and Service experience is continuously improved by performing problem collection and satisfaction investigation on the customer.
The data open system 21 integrates functions of directory publishing, data gathering, data publishing, query retrieval, statistical analysis, interactive participation in application display and the like, and provides services such as open public data resource downloading, API interface calling and the like for the society, so that open utilization of public data in aspects of scientific research, consultation service, product development, data processing, data service and the like is promoted, and the public data is promoted to be widely served in various fields such as civil service, urban management, government management, industry fusion, ecological livable and the like.
The data transaction system 22 comprises subsystems such as user management, transaction management, platform management, development test, basic technology support and the like, wherein the user management mainly provides functions of user registration, login, user personal information self-definition and the like; the transaction management comprises functions of transaction information retrieval, purchase information release, transaction data release, order management, transaction payment, data delivery and the like; the platform management comprises functions of platform information classification management, information auditing, charging management, operation management, safety management, system management, advertisement information management, message management and the like; the development test mainly comprises the functions of sample data management, test resource release and distribution, test user application and authorization, automatic test environment configuration and the like; the basic technical support comprises data desensitization, data access control and elimination, data application environment integration, data interface service and the like.
The data security management system 24 mainly classifies and classifies the sensitive labels of the data, and protects the sensitive data of the data center station from illegal access by means of automatic sensitive data discovery, automatic data desensitization and the like in cooperation with data service management and control.
The fund settlement system 25 comprises a transaction sorting subsystem and a subsystem module for transaction sorting processing of each service system, so as to realize the functions of unified sorting and centralized processing of principal funds and handling fees of various service transactions. The transaction clearing subsystem comprises a public management subsystem and a report subsystem, wherein the public management subsystem is used for intensively processing a subsystem module of public matters of accounting work and clearing work, and realizing unified interface management, unified identity management and unified operation matters of accounting clearing. The report subsystem is used for centralized processing of standard accounting, clearing report and accounting analysis, is responsible for realization of the standard accounting report and the clearing report, and realizes processing and analysis functions of accounting data through parameterization management. The fund settlement system 25 provides functions of fund planning, fund settlement, investment, financing, interest calculation, bill management, fund analysis and the like, realizes the overall operation and integrated settlement of own fund and credit fund of the enterprise, helps the enterprise group to control the fund flow direction, reconciles the fund shortage and reduces the fund occupation.
The asset analysis system 26 performs large concentration on the urban data assets and data, and performs mining analysis on the urban data assets and data by using various analysis tools and methods on the basis of the urban data assets and data assets, and finally forms an asset analysis visual analysis chart and report, so that asset analysis reports and decision support are provided for operation companies and governments. By carrying out deep mining analysis on the centralized data assets and carrying out comprehensive statistical analysis on information such as asset distribution, growth conditions, valuation and transaction, the supervision of the data assets is improved, the configuration of the data assets is optimized, the sharing and development utilization of the data assets are enhanced, and the value of the data assets is improved.
The unified payment system 27 integrates a plurality of fund channels, provides unified aggregated payment capability, facilitates safe and convenient payment of institutions and users, and the unified payment system 27 aggregates a plurality of third-party payment channels, provides a unified payment interface externally, supports a plurality of payment scenes, generally does not need to purchase various system software and hardware resources, and can carry out mobile payment by accessing a unified payment platform after a small amount of disposable interface reconstruction is carried out on related information systems.
The talent service platform 28 comprises an expert registration and warehousing system, a talent on-line training course and authentication system, a high-end talent introduction demand release system, a talent recruitment service system and the like, and sufficient human resource support can be provided for data operation ecological cooperation enterprises and urban operation services through the talent service platform 28.
In some embodiments, marketing management system 19 includes: the system comprises a system parameter information module, a marketing basic information module, a project basic information module, a customer management information module, a price management module, a sales management module, a collection management module and an after-sales management module, wherein the system parameter information module is used for setting a regular follow-up rule, an overdue follow-up intention user, an invalid user distribution mode and a sales price control mode of a user; the marketing basic information module is used for setting the type and the money information of the data assets; the client management module is used for monitoring the time length from registration to logout of the user; the price management module is used for setting pricing, price adjustment and discount of the data assets; the sales management module is used for monitoring the sales transaction process; the collection management module is used for processing collection and bill management; and the after-sale management module is used for performing after-sale service management.
Specifically, the system parameter information module mainly sets parameters such as a regular follow-up rule for the user, a follow-up user mode when the user is overdue, an invalid customer allocation mode and a selling price control mode. The marketing basic information module is mainly used for setting basic information such as data asset types, money information, regions, cities and the like. The customer management information module manages the full life cycle from customer registration until customer logout. The price management module is used for pricing, adjusting price, discounting and the like of the data assets and the related services. And the sales management module realizes the refined management and control of the sales transaction process. The collection management module mainly processes the related financial services such as collection receivable, collection charge and bill management. The after-sale management module is used for after-sale services such as project delivery, after-sale service, customer satisfaction survey and the like.
In some embodiments, the user application platform has a scene application domain 30, the scene application domain 30 including: data base services 31, data application services 32, and digital industry services 33.
In some embodiments, the data base service 31 includes: the system comprises a data intelligent bag, a data trading market, an algorithm store and data consultation, wherein the data intelligent bag is used for providing data intelligent bag service for cities; the data trading market is used for supplementing industry data; the algorithm store comprises each algorithm service provided by the data; data consulting is used to provide digital consulting services of development and progress.
Specifically, the data base service 31 plays a role of data original assets based on the data itself, and provides data brain service for the city; the transaction data can provide data supplement for various industries; the algorithm store is a derivative of the data and provides various algorithm services with the data; the data consultation service provides developed and advanced digital consultation for city decision makers.
In some embodiments, the data application service 32 includes: digital medicine for advancing urban medical services according to data, digital education, credit investigation services, and industrial finance; the digital education is used for improving the teaching quality and education equalization according to the learning data of the user; the credit investigation service is used for constructing a user or enterprise portrait according to the service platform data and outputting credit investigation grade and credit investigation report of the user or enterprise; and the industry finance is used for providing life-oriented industry chain financial services for the enterprises according to the business platform data.
Specifically, the data application service 32 mainly realizes the data value change in the relevant scene application in the data operation process, the main application includes digital medical treatment, digital education, credit investigation service and industry finance, when the data application service 32 is constructed, several industries which are most suitable for developing scene application in the city, medical industry, education industry, credit investigation service and industry finance are determined based on the data asset operation platform 12, the data assets of the four industries are most abundant, and the related users are most active, so that the data operation system method takes the four fields as the primary scenes preferentially, and the communication of the system and the sharing of data are accelerated by combining with various hospitals, primary and secondary schools, enterprises and industry organizations.
The data application services 32 include digital medical scenario services, digital education scenario services, credit investigation scenario services, and industrial financial scenario services. The digital medical scene service gets through links such as medicine retail enterprises, doctors, patients, hospitals and the like through data, and promotes the urban medical service quality through accurate medical service assistance; the digital education scene service enables teacher teaching and student learning through education data to research and development of an education AI model is supported through data, and teaching quality can be greatly improved, and education equalization can be improved.
The credit investigation scene service mainly utilizes the fusion of government data, financial institution data, operator data, public service data, tax data, social security data and consumption data in the data operation process to construct personal portrait and enterprise portrait, and simultaneously carries out credit investigation grading and credit investigation report output on individuals and enterprises by combining a credit investigation model, thereby greatly improving the risk control level of credit of the financial institutions, reducing the financing cost of the whole city and assisting the development of the industry.
The industrial financial scene service deeply excavates the data value of the industrial chain by depending on the transaction data, the operation data, the sales data and the upstream and downstream enterprise data of the regional core enterprises, provides the industrial chain financial service with the whole life cycle for the industrial chain enterprises, enhances the transparency of the transaction, and forms a good situation of the integration development and the high-quality development of the financial industry and the advanced manufacturing industry.
In some embodiments, the digital industry services 33 include: the system comprises an industrial internet, an industrial intelligent brain and an industrial internet, wherein the industrial internet is used for driving the power inside the industrial internet and among enterprises; the industrial intelligent brain is used for constructing an industrial platform so as to realize data-driven industrial management and innovation service infrastructure system; the industrial internet is used for overall management and allocation of various resources in various industrial fields.
Specifically, the digital industrial service 33 provides comprehensive energy for regional industrial development mainly through a data operation process, including applying data to industrial internet, creating an industrial intelligent brain, comprehensively linking full elements, full industrial chains and full value chains of industrial production by data operation, and boosting industrial economic development. The digital industry service is used for enabling data assets to a business system in the industry field after the construction of a digital basic service and a data application service is completed.
The digital industry service 33 includes scene services such as industry internet, industry internet and industry brain. On one hand, the industrial internet realizes digitization of all links from purchasing to final product delivery by relying on digitization technology, meanwhile, data is used for driving power of cooperation inside and among enterprises of the industrial internet, a distribution mechanism for benefit sharing is formed according to value contribution in cooperation, and a large amount of data deposition can also form intelligent solutions such as manufacturing end intellectualization, intelligent identification of a circulation end, intelligent decision in operation management and the like so as to comprehensively improve production efficiency and reduce cost.
The industrial internet is an important infrastructure for realizing the digital, networked and intelligent development of the industry, realizes the comprehensive interconnection of people, machines and objects by communicating physical boundaries of people, machines and objects through data, and creates the comprehensive link of full elements, a full industrial chain and a full value chain which take the data as the core, thereby forming a brand-new industrial production manufacturing and service system, becoming a key support, an important way and a brand-new ecology for the transformation and upgrading of the industrial economy. The data is a core carrier of various information of the industrial internet, and by gathering, processing, analyzing, sharing and applying various data resources, the overall management and allocation of various resources in the industrial field are realized, and the capacity of the data as a core production element for participating in value creation and distribution is exerted.
The industrial intelligent brain is a base of a regional industrial chain, based on industrial big data and based on an industrial chain map as a core, a platform is constructed, platform application is provided, dynamic mapping of industrial space and digital space is realized, a data-driven industrial management and innovation service infrastructure system is created and formed, and acquisition, calculation, management, system data acquisition, data modeling algorithm, data quality management and safety guarantee and data application are formed through the industrial brain, so that comprehensive monitoring of industrial elements, intelligent analysis of industrial bottlenecks and accurate butt joint of industrial services are realized, and the integrated one-stop service such as operation monitoring, test evaluation and solution is provided for governments, parks and enterprises.
The industrial intelligent brain is used for constructing a hub and a core of industrial service, and is based on industrial internet, industrial internet and other big data, dynamic mapping of industrial space and digital space is carried out, and visual analysis such as industrial chain cloud pictures, industrial chain management, industrial chain service and the like is formed through data fusion analysis, so that accurate decision making of industrial command and industrial digital management are realized, and a landing path for realizing industrial chain modernization and industrial foundation high-grade is realized; secondly, enriching a perfect industrial panorama, forming a map based on an industrial chain, an innovation chain and a space chain, and finding an industrial bottleneck and an advantageous racetrack; then, real-time operation monitoring is carried out from macro to micro and from industry to enterprise; and finally, accurately diagnosing, evaluating and treating through an industrial brain: based on a multi-dimensional customized analysis model, action directions are adjusted, industrial resources are distributed, accurate service is provided, and meanwhile, external cooperation is connected, so that the industrial ecology is perfected.
In some embodiments, the data service engine 29 is configured to provide an operation interface supporting multiple service protocols and support multiple query services, and at the same time, may configure parameters of the operation interface to implement migration of the operation interface. In particular, the data services engine 29 supports a variety of service protocols, can adapt to a variety of service interfaces by configuration, meanwhile, the method supports model-based Query services such as SQL (Structured Query Language server database) Query services, performs simple service integration by integrating third-party resources, and also supports flexible configuration of basic information, calling parameters, response parameters and the like of each service interface through API content management, the result data, the algorithm, the AI learning and other services are issued and approved and the like are managed through the data service issuing and managing function, the method can realize the rapid migration of the existing diversified interfaces, provide distributed API service gateway services, shield protocols, reduce the development workload of the downstream application docking, establish a unified data service center of an enterprise, and meet the unification requirements of static data interfacing and service management of the enterprise.
In some embodiments, further comprising: and the safety guarantee system 34 is used for providing safety guarantee services for the data asset management platform, the data asset operation platform 12 and the user application platform.
In the embodiment, the security system 34 is based on security infrastructure, takes a management system as a guarantee, takes an operation and maintenance and supervision system as a response mechanism, takes a technical system as a means and takes network space security management as a countermeasure, organically combines the security infrastructure, the technology, the management, the operation and maintenance supervision, the network space security management and the like to form a powerful support, and takes administrative supervision and law as a composite system of constraint means to construct the security system, and the security system is realized by firstly constructing a security infrastructure support and fusing a key certificate, identity management, authorization and timestamp; then, a data center safety, data asset management platform, a data asset operation platform 12 and a scene application domain safety technical system are built, and data content, data backup, data integrity, data application and the like are processed through four layers of protection, detection, response and recovery, so that the purposes of decision planning, organization management, coordination supervision and evaluation improvement are achieved.
In some embodiments, further comprising: and the unified operation and maintenance management platform 35 is used for constructing a unified configuration center, a monitoring center, an operation and maintenance center and an intelligent operation platform so as to perform unified configuration management. Specifically, the unified operation and maintenance management platform 35 performs unified configuration management, full stack monitoring service, intelligent trend prediction, accurate alarm and full life cycle management of the device by constructing a unified configuration center, a monitoring center, an operation and maintenance center and an intelligent operation and maintenance platform, and promotes IT intelligent service of the whole data asset management.
According to the data operation management system 1 supporting the urban operation service, the urban data resources are obtained through the data center 10, the data asset management platform 11 carries out data processing on the urban data resources to form a standard classification data set corresponding to the urban data resources, the data resource operation platform 12 carries out processing on the standard classification data set to form a service platform data set corresponding to the standard classification data set, and the user application platform provides service services corresponding to the service platform data set for users, so that the platforms in the management system are mutually communicated, the urban data resources can be communicated and shared, repeated construction of each application system in a city is avoided, and sharing among the urban data resources is achieved.
A method for constructing a data operation management system supporting a city operation service according to an embodiment of the present invention is described below. For example, the constructed data operation management system supporting the urban operation service is the data operation management system 1 supporting the urban operation service described in any of the above embodiments of the present invention, and therefore, for detailed description of the constructed data operation management system supporting the urban operation service, please refer to the description part of the data operation management system 1 supporting the urban operation service, and repeated description is omitted here to reduce redundancy.
As shown in fig. 2, the method for constructing a data operation management system supporting a city operation service according to an embodiment of the present invention includes at least steps S1 to S6.
And step S1, tamping the data infrastructure to form a data resource pool of the urban government affair data, the community data, the medical data, the traffic data, the industrial data, the education data and other data, and constructing a data center according to the data resource pool.
In the embodiment, the infrastructure is a basic guarantee, and by constructing the cloud data center, city history and various newly generated data can be effectively gathered and stored, and other data in the area can be attracted and can be rapidly gathered, so that data potential energy is generated, and data pressure is formed.
The construction of data centers, such as smart city data centers, builds a pool of data resources that fuses city government data, community data, medical data, traffic data, industrial data, educational data, and other data. The city operation carrier is built, and data of the camera, data of the internet of things, data of government affairs operation, production and management data of enterprises and individual medical archive data are gathered to the smart city data center through network connection. The smart city data center gathers all calculation resources, storage resources and network resources of a city together through a principle of overall planning and centralization, forms a data asset and resource pool, and is arranged in a two-place three-center mode.
Specifically, a city-sharing data center is established, two data centers are established in a city-sharing or similar area, for example, less than or equal to 200km, one data center is responsible for daily production operation, the other data center is responsible for operation of an application system after a disaster occurs, the distance between the city-sharing disaster backup data center and the disaster backup center is relatively short, the quality of a communication line is good, and synchronous replication of data is relatively easy to achieve. The method comprises the steps of establishing a remote disaster recovery center, wherein the remote disaster recovery center is generally arranged in a remote area of a city, for example, the distance is greater than 400km, adopting asynchronous mirror images, and performing remote disaster backup, so that the risk potential hazards possibly met by fire, building damage and the like can be prevented, and the risks such as earthquake, flood and the like can also be prevented.
And step S2, processing, mining and processing the data of the data center to obtain data assets, establishing a data asset management platform according to the data assets, and promoting the full life cycle management of the data assets.
In the embodiment, the data asset management platform is an enabling tool, various types of raw data enter a data factory through data governance, and undergo various processing, mining and processing to form a batch of data assets with obvious data tags, and the data can be used as a data element which can be directly called by a data operation platform to realize data function application.
The data asset management platform realizes the rapid formation and development of urban data assets mainly through one-stop data asset management, online business real-time analysis data intelligent processing and other capabilities. The platform provides operation monitoring and operation reports such as data baseline management, data model change, data life cycle management, data analysis service and the like for managers, and the managers can effectively plan, design, control and optimize the flow direction of the data assets through the one-stop management; the online business real-time analysis is realized, a tool which can be analyzed in real time is provided for management personnel through dynamic display of a data asset model, a data business process, a data relation link and the like, system faults can be identified dynamically, faults are solved, a fault library is formed, and the displayed contents of the business can be subjected to dynamic cooperation to realize intelligent combination of the business; data are intelligently processed, a platform intelligently analyzes data partitions by means of an AI tool, and automatic operation is scheduled; intelligently collecting heat data and carrying out unified analysis; intelligently referencing historical data to provide reference basis for business decision; and intelligently promoting business collision to form new asset generation after data asset collision.
And step S3, constructing a marketing management system, a customer service system, a data open system, a data transaction system, a data security system, an asset settlement system, an asset analysis system and a unified payment system based on the data asset management platform, constructing a talent service platform, constructing a financing service platform to build a data asset operation platform, and forming a hub center for data to enter into a market.
In the embodiment, a financing service platform, a talent service platform, a data service engine, a marketing management platform, a customer service system platform and a data open system which can realize data value embodiment are constructed on the data operation platform, and an operation team with complete service functions, element elements and powerful background support is required to be effectively connected. And a cooperation platform needs to be established with the city, and a whole set of methodology is provided from the political aspect, the technical aspect and the strategic aspect.
The data asset operation platform is organized, a data ecological organization platform needs to be established, the organization platform bears and establishes a talent service platform and a financing service platform, manages and manages the data asset operation platform, systematically integrates talents, funds, technologies, services, policies, ecology and the like, and creates the integration of talent flow, fund flow, technical flow, service flow and ecological flow by virtue of the technical platform, so that a data service engine is formed, and provides support for a scene application domain by virtue of an API. The data asset operation platform is an idea framework following a system engineering theory, firstly, after data assets are formed, a basic operation platform for data asset operation is formed, systems for marketing management, customer service, data opening, data transaction, data safety, asset settlement, asset analysis, unified payment and the like are constructed, and a service-oriented full-factor operation environment of the data assets is optimized; secondly, constructing a talent service platform, wherein the talent service platform is a data asset expert platform for talent communication, interaction, cooperation and promotion in the field of data assets from the urban level, and embodies the propaganda and passing of talent policy, the activity of talent communication, the mobile service of talents, the cooperation management of talents and the promotion of talent capacity in business in an emphatic way, and provides various required ascending demand services for talents in a one-stop way; a financing service platform is constructed to support data operation of urban operation service, and an important factor is fund support, and the financing service platform provides comprehensive financing assistance for marketized and scene operation of data assets in terms of financing demand release, dynamic financing display, financing cooperation engagement, post-financing service and other blocks. In the aspect of financing demand release, data assets are converted into a financing product, financing services are applied for financial institutions, funds and banks, after the demands are released, each financial institution on a platform can invite a third party or personally conduct data asset evaluation to provide customized financing services for data asset applicants, financing information is dynamically displayed on the platform in real time, and a three-party agreement based on a block chain can be signed with the platform to ensure safe and effective financing rights.
And step S4, constructing a user application platform, opening a scene application domain and promoting the full sharing and development of data.
In the embodiment, the city needs to establish data sharing and opening regulations, promote the full sharing and opening of data on the basis of data security, cooperate with various ecosystems together, and exert and release the value of the data after full sharing. Data opening can be implemented in a distributed mode, firstly, data basic classes are used, and data transaction is accelerated by opening data resources reserved by governments; secondly, a scene is opened, ecology is introduced, and rapidity and effectiveness of data application are improved; and then, the construction of data industrial ecology is accelerated, the incubation of a batch of industrial ecology is promoted, industrial development of industrial internet and industrial internet is formed through digital recombination, and the prosperity of urban digital economy is promoted.
The data base service is the most obvious scene application generated by cities after the data assets are operated, the data assets can form data brainbags in a self-adaptive mode, non-processed and non-set brainbag decision-making services are provided for various fields of the cities, a city manager can preliminarily judge the operation environment, the service level and the development status of the cities through a basic surface presented by data, and data consultation can be formed after the data are processed by data experts; the data is used as assets, the transaction is a big attribute of the data, the data transaction is a scene with more active data operation field, after the data assets are formed, the data can be transacted with other organizations in China through the data asset operation platform, and more data assets are exchanged; a large number of data asset algorithms are generated in the process of developing various basic services for data assets, and the algorithms are uniformly packaged to form an algorithm store for continuous calling of subsequent data applications.
And step S5, constructing a unified operation and maintenance management platform by constructing a unified configuration center, a monitoring center, an operation and maintenance center and an intelligent operation and maintenance platform.
In the embodiment, the unified operation and maintenance management platform carries out unified configuration management, full-stack monitoring service, intelligent trend prediction, accurate alarm and full-life-cycle management of equipment by constructing a unified configuration center, a monitoring center, an operation and maintenance center and an intelligent operation and maintenance platform, and promotes IT intelligent service of whole data asset management. The safety guarantee system is based on safety infrastructure, takes a management system as guarantee, takes an operation and maintenance and supervision system as a response mechanism, takes a technical system as means and takes network space safety management as a countermeasure, organically combines the safety infrastructure, the technology, the management, the operation and maintenance supervision, the network space safety management and the like to form powerful support, and takes administrative supervision and law as a composite system of constraint means to construct the safety guarantee system, and the safety guarantee system is realized by firstly constructing a safety basic support and fusing a key certificate, identity management, authorization and timestamp; and secondly, a data center safety, data asset management platform, a data asset operation platform and a scene application domain safety technical system are built, and data content, data backup, data integrity, data application and the like are processed through four layers of protection, detection, response and recovery, so that the purposes of decision planning, organization and management, coordination and supervision and evaluation improvement are achieved.
And step S6, taking the safety infrastructure as the basis, taking the management system as the guarantee, taking the operation and maintenance and supervision system as the response mechanism, taking the technical system as the means, taking the network space safety management as the countermeasure, organically combining the safety infrastructure, the technology, the management, the operation and maintenance supervision and the network space safety management to form a powerful support, and taking the administrative supervision and the law as the composite system of the constraint means to construct the safety guarantee system. According to the method for constructing the data operation management system supporting the city operation service of the embodiment of the invention, can scientifically and reasonably construct a data operation management system which can safely, stably and reliably support the urban operation service, urban data resources are obtained through a data center of the system, a data asset management platform carries out data processing on the urban data resources, so as to form a standard classification data set corresponding to the urban data resources, the data resource operation platform processes the standard classification data set to form a service platform data set corresponding to the standard classification data set, the user application platform provides service corresponding to the service platform data set for users, so that the platforms in the management system are mutually communicated, therefore, urban data resources can be communicated and shared, repeated construction of each application system of a city is avoided, and sharing of the urban data resources is achieved.
The further embodiment of the invention also provides a device for constructing the data operation management system supporting the urban operation service. For example, the constructed data operation management system supporting the urban operation service is the data operation management system 1 supporting the urban operation service described in any of the above embodiments of the present invention, and therefore, for detailed description of the constructed data operation management system supporting the urban operation service, please refer to the description part of the data operation management system 1 supporting the urban operation service, and repeated description is omitted here to reduce redundancy.
The device includes: the system comprises a data center construction unit, a data center processing unit, a talent service platform construction unit, a user application platform construction unit, an operation and maintenance management platform construction unit and a safety guarantee system construction unit.
The data center building unit is used for tamping data infrastructure, forming a data resource pool of urban government affair data, community data, medical data, traffic data, industrial data, education data and other data, and building a data center according to the data resource pool;
the data center processing unit is used for processing, mining and processing data of the data center to obtain data assets, and establishing a data asset management platform according to the data assets to promote the full life cycle management of the data assets;
the talent service platform construction unit is used for constructing a marketing management system, a customer service system, a data opening system, a data transaction system, a data security system, an asset settlement system, an asset analysis system and a unified payment system based on the data asset management platform, constructing a talent service platform and constructing a financing service platform so as to build a data asset operation platform and form a hub center for entering data into a market;
the user application platform construction unit is used for constructing a user application platform, opening a scene application domain and promoting full data sharing development;
the operation and maintenance management platform construction unit is used for constructing a unified configuration center, a monitoring center, an operation and maintenance center and an intelligent operation and maintenance platform to obtain a unified operation and maintenance management platform;
the safety guarantee system construction unit is used for constructing a safety guarantee system by taking a safety infrastructure as a basis, a management system as a guarantee, an operation and maintenance and supervision system as a response mechanism, a technical system as a means and a network space safety control as a countermeasure, organically combining the safety infrastructure, the technology, the management, the operation and maintenance supervision and the network space safety control to form a powerful support and taking administrative supervision and laws as a constraint means.
According to the apparatus for constructing a data operation management system supporting a city operation service according to an embodiment of the present invention, can scientifically and reasonably construct a data operation management system which can safely, stably and reliably support the urban operation service, urban data resources are obtained through a data center of the system, a data asset management platform carries out data processing on the urban data resources, so as to form a standard classification data set corresponding to the urban data resources, the data resource operation platform processes the standard classification data set to form a service platform data set corresponding to the standard classification data set, the user application platform provides service corresponding to the service platform data set for users, so that the platforms in the management system are mutually communicated, therefore, urban data resources can be communicated and shared, repeated construction of each application system of a city is avoided, and sharing of the urban data resources is achieved.
In the description herein, references to the description of the term "one embodiment," "some embodiments," "an illustrative embodiment," "an example," "a specific example," or "some examples" or the like mean that a particular feature, structure, material, or characteristic described in connection with the embodiment or example is included in at least one embodiment or example of the invention. In this specification, the schematic representations of the terms used above do not necessarily refer to the same embodiment or example.
While embodiments of the invention have been shown and described, it will be understood by those of ordinary skill in the art that: various changes, modifications, substitutions and alterations can be made to the embodiments without departing from the principles and spirit of the invention, the scope of which is defined by the claims and their equivalents.
Claims (12)
1. A data operation management system supporting a city operation service, comprising: a data center, a data asset management platform, a data asset operation platform and a user application platform,
the data center is used for acquiring urban data resources;
the data asset management platform is configured to perform data processing on the city data resources to form a standard classification dataset corresponding to the city data resources, where the standard classification dataset includes: a data standard management dataset, a metadata management dataset, a data quality management dataset, a data asset assessment dataset and a data asset cataloging dataset;
the data asset operation platform is used for processing the standard classification data set to form a service platform data set corresponding to the standard classification data set, wherein the service platform data set comprises a marketing management data set, a customer service data set, a data open data set, a data transaction data set, a financing service data set, a data security management data set, a fund settlement data set, an asset analysis data set, a uniform payment data set, a talent service data set and a data service engine data set;
the user application platform is used for providing business services corresponding to the business platform data set for the user.
2. The data operation management system for supporting urban operation service according to claim 1, wherein the data asset management platform comprises: a data standard management system, a metadata management system, a data quality management system, a data asset evaluation system and a data asset cataloging system,
the data standard management system is used for performing data standard management on the urban data resources to generate the data standard management data set;
the metadata management system is used for providing a large number of data sources for the operation of the urban data resources and generating the metadata management data set;
the data quality management system is used for monitoring the process and the state of data processing and generating the data quality management data set;
the data asset assessment system is used for assessing data cost and data value to obtain a data asset assessment data set, wherein the assessment of the data cost comprises data acquisition, storage and calculation cost assessment and operation and maintenance cost assessment, and the assessment of the data value comprises construction of a data value assessment model;
the data asset inventory system is used for classifying the urban data resources to form the data asset inventory data set.
3. The data operation management system for supporting urban operation service according to claim 2, wherein the data asset operation platform comprises: the system comprises a marketing management system, a customer service system, a data opening system, a data transaction system, a financing service platform, a data security management system, a fund settlement system, an asset analysis system, a unified payment system, a talent service platform and a data service engine.
4. The data operations management system supporting urban operations service of claim 3, wherein the marketing management system comprises: a system parameter information module, a marketing basic information module, a project basic information module, a customer management information module, a price management module, a sales management module, a collection management module and an after-sales management module, wherein,
the system parameter information module is used for setting a regular follow-up rule, an overdue follow-up intention user, an invalid user distribution mode and a selling price control mode of the user;
the marketing basic information module is used for setting the type and the money information of the data assets;
the client management module is used for monitoring the time length from registration to logout of the user;
the price management module is used for setting pricing, price adjustment and discount of the data assets;
the sales management module is used for monitoring the sales transaction process;
the collection management module is used for processing collection and bill management;
and the after-sale management module is used for performing after-sale service management.
5. The data operation management system for supporting urban operation service according to claim 1, wherein the user application platform has a scene application domain, and the scene application domain comprises: data base services, data application services, and digital industry services.
6. The data operation management system for supporting urban operation service according to claim 5, wherein the data base service comprises: data intelligence, data trading market, algorithm store and data consultation,
the data intelligent capsule is used for providing data intelligent capsule service for the city;
the data trading market is used for supplementing industry data;
the algorithm store comprises each algorithm service provided by the data;
the data consultation is used to provide a digital consultation service for development and progress.
7. The data operation management system for supporting city operation service according to claim 5, characterized in that, the data application service includes: digital medicine, digital education, credit investigation services and industrial finance,
the digital medical service is used for promoting urban medical service according to the data;
the digital education is used for improving teaching quality and education equalization according to learning data of users;
the credit investigation service is used for constructing a user or enterprise portrait according to the service platform data and outputting credit investigation grade and credit investigation report of the user or enterprise;
and the industry finance is used for providing life-oriented industry chain financial services for the enterprises according to the service platform data.
8. The data operations management system supporting urban operations services according to claim 5, characterized in that the digital industry comprises: industrial internet, industrial wisdom brain, and industrial internet,
the industry internet is used for driving power inside the industry internet and among enterprises;
the industrial intelligent brain is used for constructing an industrial platform so as to realize data-driven industrial management and innovation service infrastructure system;
the industrial internet is used for overall management and allocation of various resources in various industrial fields.
9. The data operation management system for supporting city operation service as claimed in claim 3, wherein the data service engine is configured to provide an operation interface supporting multiple service agreements and support multiple query services, and at the same time, the parameters of the operation interface can be configured to implement migration of the operation interface.
10. The data operation management system for supporting urban operation service according to claim 1, further comprising: and the safety guarantee system is used for providing safety guarantee services for the data asset management platform, the data asset operation platform and the user application platform.
11. The data operation management system for supporting urban operation service according to claim 1, further comprising: and the unified operation and maintenance management platform is used for constructing a unified configuration center, a monitoring center, an operation and maintenance center and an intelligent operation platform so as to carry out unified configuration management.
12. A method of constructing a data operation management system supporting a city operation service according to any one of claims 1 to 11, comprising the steps of:
tamping a data infrastructure to form a data resource pool of urban government affair data, community data, medical data, traffic data, industrial data, education data and other data, and constructing a data center according to the data resource pool;
processing, mining and processing data of a data center to obtain data assets, establishing a data asset management platform according to the data assets, and promoting the full life cycle management of the data assets;
based on the data asset management platform, a marketing management system, a customer service system, a data open system, a data transaction system, a data security system, an asset settlement system, an asset analysis system and a unified payment system are constructed, a talent service platform is constructed, a financing service platform is constructed to build a data asset operation platform, and data are formed to enter a marketized hub center;
a user application platform is constructed, a scene application domain is opened, and data are fully shared and developed;
constructing a unified operation and maintenance management platform by constructing a unified configuration center, a monitoring center, an operation and maintenance center and an intelligent operation and maintenance platform;
the method is based on safety infrastructure, takes a management system as guarantee, takes an operation and maintenance and supervision system as a response mechanism, takes a technical system as a means and takes network space safety control as a countermeasure, organically combines the safety infrastructure, the technology, the management, the operation and maintenance supervision and the network space safety control to form powerful support, and takes administrative supervision and law as a composite system of constraint means to construct a safety guarantee system.
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