JP7221361B1 - Information processing device, system, and method - Google Patents

Abstract

An information processing device, system, and method capable of transmitting a notification prompting purchase of a product when the delivered product is not delivered to the recipient. SOLUTION: An information processing device 100 is a physical store that sells the same product as a non-delivery product from a delivery destination of the non-delivery product to a mobile device that loads the non-delivery product that has not been delivered to a recipient. A determination unit 120 is provided for determining to perform feedback control to feed back to . Further, when it is determined that the non-delivery product is loaded on the mobile device and the return control is performed on the mobile device, the information processing device 100 sends a notification prompting the purchase of the non-delivery product to the physical store. A data communication circuit is provided for transmission to an existing device. [Selection drawing] Fig. 4

Description

The present invention relates to an information processing device, system, and method.

Conventionally, there is known a system for delivering products to an unmanned transport vehicle (for example, Patent Literature 1).

JP 2019-074926 A

However, the system of Patent Document 1 only sends a notification notifying of the arrival of the unmanned transport vehicle, and if the delivered product is not delivered to the recipient, it sends a notification prompting the purchase of the product. I had a problem that I couldn't do it.

Therefore, in view of such points, the object of the present invention is to provide an information processing apparatus capable of transmitting a notification prompting purchase of a product when the delivered product is not handed over to the recipient. An object is to provide a system and a method.

In order to achieve the above object, the information processing device according to the first aspect of the present invention includes:
To perform feedback control to return a mobile device carrying a non-delivery product, which is a product that has not been delivered to a recipient, from a delivery destination of the non-delivery product to a real store that sells the same product as the non-delivery product. a determination unit that determines
When it is determined that the non-delivery product is loaded on the mobile device and the feedback control is performed on the mobile device, a notification prompting purchase of the non-delivery product is sent to the physical store. a communication unit that transmits to the device;
Prepare.

According to the information processing device, system, and method according to the present invention, it is possible to transmit a notification prompting purchase of a delivered product when the delivered product is not delivered to the recipient.

1 is a system configuration diagram showing a configuration example of an information processing system according to Example 1 of the present invention; FIG. It is a hardware block diagram showing one structural example of an information processing apparatus. It is a flow chart showing an example of order reception processing which an information processor performs. It is a functional block diagram showing an example of the function which an information processor has. It is a figure showing an example of the user table which an information processing apparatus memorize|stores. It is a figure showing an example of the goods table which an information processing apparatus memorize|stores. It is a figure showing an example of the delivery schedule table which an information processing apparatus memorize|stores. 4 is the first half of a flowchart illustrating an example of movement control processing executed by the information processing apparatus according to the first embodiment; 4 is the second half of a flowchart illustrating an example of movement control processing executed by the information processing apparatus according to the first embodiment; It is a flow chart showing an example of sales processing which an information processor performs. 1 is an external configuration diagram showing an external example of a mobile device according to Embodiment 1; FIG. 1 is a hardware configuration diagram showing a configuration example of an information processing device included in a mobile device; FIG. 4 is a flowchart showing an example of movement processing executed by a mobile station; FIG. 12 is a diagram illustrating an example of a product table stored by an information processing device according to Modification 8 of Example 1; FIG. 12 is a diagram illustrating an example of a product table stored by an information processing apparatus according to Modification 9 of Example 1; FIG. 12 is an external configuration diagram showing an external appearance example of a mobile device according to Modification 11 of Embodiment 1; FIG. 4 is a diagram showing an example of a locked hook included in a mobile station; FIG. 3 is a diagram showing an example of an unlocked hook provided in a mobile device; FIG. 11 is a system configuration diagram showing a configuration example of an information processing system according to a second embodiment; FIG. 11 is the first half of a flowchart illustrating an example of movement control processing executed by the information processing apparatus according to the second embodiment; FIG. FIG. 16 is the second half of a flowchart illustrating an example of movement control processing executed by the information processing apparatus according to the second embodiment; FIG. It is a flow chart showing an example of sales promotion processing which an information processor performs.

<Example 1>
Embodiment 1 of the present invention will be described below with reference to the accompanying drawings.

An information processing system 1 according to the first embodiment of the present invention accepts orders for products for a virtual store opened in an electronic marketplace, sells the ordered products, and controls delivery of the sold products. The information processing apparatus 100 as shown is provided. The information processing system 1 also includes a display device 200 installed in a real shop (hereinafter referred to as a real shop).

In this embodiment, the inventory of products stored at the physical store is sold not only at the physical store but also at the virtual store. Also, in this embodiment, an order for a product for a virtual shop includes a sales request for selling the product and a delivery request for delivery of the product. For this reason, the information processing system 1 loads the inventory of the products sold based on the order to the virtual store and the inventory of the products stored in the physical store into the storage box 621 and delivers them from the physical store. A mobile device 600 is provided to deliver the product by moving to the destination.

In contrast, an order for a product to a physical store includes a sales request for the sale of the product, but does not include a delivery request for the delivery of the product. The reason why the order for the product to the physical store does not include a delivery request is that the user of the physical store takes the product purchased at the physical store home by himself/herself.

The information processing system 1 includes terminal devices 700 to 900 carried by users U1 to U3 (not shown), respectively. In this embodiment, the user U1 is a user of a virtual store, and the users U2 and U3 are users of a real store.

The information processing apparatus 100 is, for example, a server machine, and is installed, for example, in the backyard of an actual store. The information processing apparatus 100 includes hardware such as a CPU (Central Processing Unit) 101, a RAM (Random Access Memory) 102, a ROM (Read Only Memory) 103a, a hard disk 103b, a data communication circuit 104, a video It has a card 105a, a display panel 105b, and an input device 105c. The information processing apparatus 100 may include multiple CPUs, or may include multiple RAMs and flash memories.

The CPU 101 of the information processing apparatus 100 performs overall control of the information processing apparatus 100 by executing programs stored in the ROM 103a or the hard disk 103b. The RAM 102 temporarily stores data to be processed when the CPU 101 executes the program. The ROM 103a and the hard disk 103b store various programs, various data used for executing the programs, and a table storing the data.

The data communication circuit 104 of the information processing device 100 includes a first data communication circuit 104a and a second data communication circuit 104b. The first data communication circuit 104a is a NIC (Network Interface Card), for example, according to communication standards including TCP (Transmission Control Protocol)/IP (Internet Protocol), for example, LAN (Local Area Network) first communication Data communication is performed with the display device 200 of the actual store connected to the network LN.

The second data communication circuit 104b of the information processing device 100 is a NIC and is connected to a second communication network IN, for example the Internet, according to communication standards including LTE (Long Term Evolution) and 5G (5th Generation). Data communication is performed with a base station (not shown) using radio waves. Thereby, the second data communication circuit 104b of the information processing device 100 performs data communication with the mobile device 600 and the terminal devices 700 to 900 connected to the second communication network IN.

The video card 105a of the information processing apparatus 100 renders an image based on the digital signal output from the CPU 101 and outputs an image signal representing the rendered image. The display panel 105b is an EL (Electroluminescence) display, a PDP (Plasma Display Panel), or an LCD (Liquid Crystal Display), and displays an image according to an image signal output from the video card 105a. The input device 105c is one or more of a keyboard, a mouse, a touch pad, and a button, and outputs signals according to operations by employees of the company that manages the virtual shop and the real shop.

When the user U1 of the terminal device 700 operates the terminal device 700 to execute an application (hereinafter referred to as an order application) used for ordering products from the virtual shop in order to purchase products at the virtual shop, the terminal device 700 Device 700 starts executing the order application according to the operation. After that, the terminal device 700 generates the authentication information including the user ID (IDentification) “U1” of the user U1 and the information representing the passcode according to the operation of the user U1. Next, the terminal device 700 transmits an authentication request including the generated authentication information and requesting user authentication to the information processing device 100 .

When the second data communication circuit 104b of the information processing device 100 receives the authentication request from the terminal device 700, the CPU 101 of the information processing device 100 authenticates the user based on the authentication request. To receive the order, an order receiving process as shown in FIG. 3 is executed.

The CPU 101 of the information processing device 100 functions as the acquisition unit 110 shown in FIG. 4, which acquires the authentication request from the second data communication circuit 104b by executing the order acceptance process. Further, the CPU 101 determines whether or not the authentication is successful based on the authentication request, and if the CPU 101 determines that the authentication is successful, the control unit 130 controls the second data communication circuit 104b to transmit an authentication success report. Function.

The hard disk 103b of the information processing device 100 functions as an information storage unit 190 that stores information used for execution of order reception processing. The information storage unit 190 preliminarily stores a user table as shown in FIG. 5 in which information about users who place orders is stored. A plurality of records are stored in advance in the user table. Each record in the user table contains a user ID that identifies the user, information representing the passcode specified in advance by the user, and the position of the delivery destination specified in advance by the user in terms of latitude, longitude, and altitude. Information and payment information used by the user for payment are stored in advance in association with each other. In this embodiment, the payment information is one or more of information representing the credit card number used by the user for payment, information representing the expiration date of the credit card, and information representing the name of the user. including, but not limited to.

The information storage unit 190 of the information processing apparatus 100 stores in advance a product table as shown in FIG. 6 in which information about products is stored in advance. A plurality of records are stored in the product table in advance. In each record of the product table, a product ID for identifying a product, information representing the name of the product, and information representing the price of the product are associated in advance and stored.

In this embodiment, the product ID of the product identifies the product sold at the physical store and the virtual store. Also, in this embodiment, the first record of the product table corresponds to the product ID "G1" of the product G1 (not shown), the information representing the name "carrot", and the information representing the price "100 yen". attached and stored. Also, in this embodiment, the second record of the product table corresponds to the product ID "G2" of the product G2 (not shown), the information representing the name "onion", and the information representing the price "100 yen". attached and stored. Furthermore, in this embodiment, the third record of the product table corresponds to the product ID "G3" of the product G3 (not shown), the information representing the name "milk", and the information representing the price "100 yen". The following description will be made by taking as a specific example the case where the file is attached and stored.

In addition, the information storage unit 190 of the information processing device 100 pre-stores a delivery schedule table as shown in FIG. 7 in which information relating to the delivery schedule of ordered products is stored. One or more records are stored in the delivery schedule table. In each record of the delivery schedule table, information indicating the date and time when the delivery schedule of the ordered product was generated (hereinafter referred to as schedule generation date and time), the user ID of the user who made the order, and the ordered product are identified. The product ID and the location information of the delivery destination of the product are stored in association with each other.

When the execution of the order reception process in FIG. 3 is started, the acquisition unit 110 of the information processing device 100 acquires the authentication request received from the terminal device 700 used by the user U1 from the second data communication circuit 104b ( step S01). Next, the acquiring unit 110 acquires authentication information including the user ID “U1” of the user U1 to be authenticated and information representing the passcode of the user U1 from the acquired authentication request. After that, the acquisition unit 110 acquires information representing the passcode associated with the user ID “U1” included in the authentication information from the user table of FIG.

After that, the control unit 130 of the information processing device 100 performs user authentication based on the passcode represented by the information included in the authentication request and the passcode represented by the information acquired from the user table. At this time, if the passcodes do not match, the control unit 130 determines that the user authentication has failed (step S02; No), and terminates execution of the order acceptance process.

On the other hand, when these passcodes match, the control unit 130 of the information processing device 100 determines that the user authentication has succeeded (step S02; Yes), and issues an authentication success report notifying that the authentication has succeeded. The data is output to the second data communication circuit 104b with the terminal device 700 as the destination. After that, the second data communication circuit 104 b of the information processing device 100 transmits an authentication success report to the terminal device 700 .

The terminal device 700 receives and displays the authentication success report. The user U1 who has visually confirmed the authentication success report performs an operation to order the product on the terminal device 700, and the terminal device 700, according to the operation, includes the product ID of the ordered product and requests acceptance of the order for the product. An order acceptance request is transmitted to the information processing device 100 . In this embodiment, the following description will be given by taking as a specific example a case where the user U1 orders products G1, G2, and G3 (not shown).

Acquisition unit 110 of information processing apparatus 100 acquires an order acceptance request from second data communication circuit 104b (step S03). Next, the acquisition unit 110 acquires the product IDs "G1" to "G3" of the products G1 to G3 ordered by the user U1 from the order acceptance request.

Next, the acquisition unit 110 of the information processing device 100 acquires the prices associated with the product IDs "G1" to "G3" of the ordered products (hereinafter referred to as "ordered products") G1 to G3 from the product table of FIG. Acquire information representing "100 yen". After that, the control unit 130 calculates the total price “300 yen” of the products G1 to G3 based on the acquired information representing the price “100 yen”, and based on the calculated total price “300 yen”, the control unit 130 Calculate the payment amount of

After that, the acquisition unit 110 of the information processing device 100 acquires payment information associated with the user ID “U1” of the user U1 who placed the order from the user table of FIG. Acquire information representing the URL (Uniform Resource Locator) of the payment server. Next, the control unit 130 executes settlement processing for settlement of the calculated payment amount based on the acquired payment information (step S04). For this reason, the control unit 130 transmits the acquired payment request that includes information representing the calculated payment amount and the acquired payment information and requests that the payment amount be settled using the payment information. The URL of the settlement server obtained is output to the second data communication circuit 104b.

The second data communication circuit 104b of the information processing device 100 receives a payment completion report notifying that the payment is completed before a predetermined time elapses after the second data communication circuit 104b of the information processing device 100 transmits the payment request. Otherwise, the control unit 130 determines that the payment has not been completed (step S05; No), and terminates execution of the order acceptance process. On the other hand, if the second data communication circuit 104b receives the payment completion report before the predetermined time elapses, the control unit 130 determines that the payment has been completed (step S05; Yes).

After that, the control unit 130 of the information processing device 100 accepts the order of the user U1 according to the order acceptance request (step S06). That is, the information processing apparatus 100 receives a sales request requesting to sell the products G1 to G3 to the user U1 and a delivery request requesting to deliver the products G1 to G3 to the delivery destination of the user U1.

Next, the acquisition unit 110 of the information processing apparatus 100 retrieves the position information representing the delivery destination position D1 (not shown) associated with the user ID “U1” of the user U1 who placed the order from the user table of FIG. to get After that, the control unit 130 generates information representing a delivery schedule to have the mobile device 600 deliver the ordered products G1 to G3 to the delivery destination position D1 of the user U1. For this purpose, the control unit 130 stores the user ID "U1" of the user U1, the product IDs "G1" to "G3" of the ordered products G1 to G3, the location information representing the location D1 of the delivery destination of the user U1, By associating with , information representing the delivery schedule of the ordered products G1 to G3 is generated. Next, the acquisition unit 110 acquires, for example, the system date and time managed by the OS (Operating System) as the schedule generation date and time.

After that, the control unit 130 of the information processing apparatus 100 associates and saves the information representing the acquired schedule creation date and time with the information representing the generated delivery schedule in the delivery schedule table of FIG. 7 (step S07). ). After that, the information processing device 100 ends execution of the order reception process.

When started, the CPU 101 of the information processing device 100 executes movement control processing as shown in FIGS. 8 and 9 in order to cause the mobile device 600 to deliver the product according to the delivery schedule generated by executing the order reception processing. Thereby, the CPU 101 of the information processing apparatus 100 functions as the determination unit 120 that determines to perform the feedback control to return the product from the delivery destination to the actual shop after the product is delivered to the delivery destination by the mobile device 600 .

When execution of the movement control process is started, the control unit 130 of the information processing device 100 determines whether there is an unexecuted delivery schedule based on whether a record is stored in the delivery schedule table of FIG. (step S11). For this reason, the acquisition unit 110 attempts to acquire records from the delivery schedule table. At this time, if the control unit 130 determines that the record is not acquired, it determines that there is no unexecuted delivery schedule (step S11; No), sleeps for a predetermined time, and then performs the processing of step S11. repeat.

On the other hand, when determining that one or more records have been obtained from the delivery schedule table, the control unit 130 of the information processing device 100 determines that there is an unexecuted delivery schedule (Step S11; Yes). Next, the acquiring unit 110 acquires the information representing the delivery schedule from the record storing the information representing the earliest schedule generation date and time among the acquired one or more records (step S12). As a result, information representing the delivery schedule generated at the earliest schedule generation date and time among one or more unexecuted delivery schedules is obtained.

In this embodiment, the user ID "U1" of the user U1, the product IDs "G1" to "G3" for identifying the ordered products G1 to G3 of the user U1, and the location information representing the location D1 of the delivery destination of the user U1. A case in which information representing a delivery schedule including , is acquired will be described as a specific example.

Next, the control unit 130 of the information processing device 100 pays attention to the acquired information representing the delivery schedule. Next, the control unit 130 instructs the search, transportation, and loading of the ordered products G1 to G3 identified by the information representing the focused delivery schedule (hereinafter referred to as information representing the focused delivery schedule) (step S13). For this purpose, the acquisition unit 110 obtains information representing the name "carrot" and information representing "onion" associated with the product IDs "G1" to "G3" of the ordered products G1 to G3 from the product table in FIG. , and obtain information representing "milk". After that, the control unit 130 obtains the product IDs "G1" to "G3" of the ordered products G1 to G3, information representing the name "carrot", information representing the name "onion", and information representing the name "milk". Generate a message containing The message is to search the physical store for inventory that can be sold to the user U1 of the virtual store for the ordered products G1 to G3, transport the found inventory to the location of the mobile device 600, and This is a message instructing the mobile device 600 to load inventory.

Next, the control unit 130 of the information processing device 100 displays the generated message on the display panel 105b. The employee who has visually recognized the displayed message searches for the inventory of the ordered products G1 to G3 from the sales floor of the actual store or the shelf in the backyard according to the message, and uses the found inventory, for example, as a problem in the parking lot of the actual store. The goods are transported to the mobile machine 600 stopped at the position S shown in the figure, and the stock of the transported ordered products G1 to G3 is loaded on the mobile machine 600. - 特許庁After that, the employee operates the input device 105c of the information processing device 100 to output a signal indicating that the loading of the ordered products G1 to G3 is completed.

When the input device 105c of the information processing device 100 outputs a signal corresponding to the operation, the control unit 130 outputs a lock command to lock the storage box 621 to the second data communication circuit 104b with the mobile device 600 as the destination. (Step S14). The second data communication circuit 104b of the information processing device 100 transmits a locking command to the mobile device 600. FIG.

Next, the control unit 130 of the information processing apparatus 100 creates a movement path PSD1 (not shown) from the position S of the actual store, which is the delivery source of the ordered products G1 to G3, to the position D1 of the delivery destination of the ordered products G1 to G3. to decide.

For this purpose, the acquisition unit 110 of the information processing device 100 reads out a plurality of records from the partial route table pre-stored in the information storage unit 190 . The partial route table stores in advance a plurality of records that store information on partial routes such as roads, riverbeds, and parks along which the mobile device 600 can travel. Each record in the partial route table contains information representing the latitude, longitude, and altitude of the starting node of the edge that is the partial route, the latitude, longitude, and altitude of the end node of the edge, and the distance of the edge. , are associated and stored in advance.

Next, the acquisition unit 110 of the information processing device 100 acquires position information representing the position S of the delivery source stored in advance in the information storage unit 190 by latitude, longitude, and altitude. After that, the control unit 130 retrieves the distance of the edge stored in each record of the read partial route table, the latitude, longitude, and altitude of the start node and the end node of the edge, and the position S of the delivery source. and the latitude, longitude and altitude of the delivery destination position D1, a known route search algorithm such as the Dijkstra algorithm is executed.

As a result, the control unit 130 of the information processing apparatus 100 combines the partial routes to determine the shortest overall route from the delivery source position S to the delivery destination position D1 for delivering the ordered products G1 to G3. A moving route PSD1 along which the mobile device 600 moves is determined, and information representing the determined moving route PSD1 is generated. The information representing the movement route PSD1 includes position information representing the positions of the plurality of nodes included in the movement route PSD1 by latitude, longitude, and altitude, and information representing the order of arrival of the plurality of nodes. .

Next, the control unit 130 of the information processing device 100 transmits a movement command including information representing the movement route PSD1 and instructing movement along the movement route PSD1 to the second data communication circuit 104b with the mobile device 600 as the destination. (step S15). After that, the second data communication circuit 104b transmits a movement command to the mobile device 600. FIG. In this way, the control unit 130 of the information processing apparatus 100 performs movement control to move the mobile device 600 loaded with the ordered products G1 to G3 from the delivery source position S to the delivery destination position D1 of the ordered products G1 to G3. I do.

Next, the acquisition unit 110 of the information processing device 100 attempts to acquire the arrival report from the second data communication circuit 104b, and the control unit 130 determines whether or not the arrival report has been acquired (step S16). . The arrival report is a report received from the mobile station 600 and a report announcing that the mobile station 600 has arrived at the delivery destination position D1. At this time, if the control unit 130 determines that the arrival report has not been acquired (step S16; No), it sleeps for a predetermined period of time and then repeats the process of step S16.

On the other hand, if it is determined that the arrival report has been acquired (step S16; Yes), the acquisition unit 110 of the information processing device 100 stores position information representing the position D1 in terms of latitude, longitude, and altitude, and information storage. Acquires information representing an address that is associated and stored in advance by the unit 190 . After that, the control unit 130 obtains information representing the delivery destination position D1 by an address, product IDs "G1" to "G3" of the ordered products G1 to G3, information representing the name "carrot", and information representing the name "onion". Generate a message containing the information and information representing "milk".

Further, the control unit 130 of the information processing device 100 adds a message to the effect that the ordered products G1 to G3 have been delivered to the delivery destination position D1 to the generated message. Further, control unit 130 adds a message requesting authentication by entering a passcode to mobile device 600 that has arrived at position D1, and an order from storage box 621 if authentication is successful. A receipt request is generated by adding a message requesting receipt of goods G1 to G3.

Thereafter, control unit 130 of information processing device 100 outputs the generated receipt request to second data communication circuit 104b with terminal device 700 as the destination (step S17). The second data communication circuit 104b of the information processing device 100 transmits the output receipt request to the terminal device 700, and the terminal device 700 receives and displays the receipt request.

When the receipt request is output, the control unit 130 of the information processing apparatus 100 starts clocking using a hardware timer or software timer (not shown). After that, the acquisition unit 110 acquires information representing the length of the delivery time from the information storage unit 190 . In this embodiment, the length of delivery time is the length of time observed in the past, and the average value of the length of time required for the mobile device 600 to deliver the product to a plurality of users including user U1. 10 minutes", but it is not limited to this. The length of the delivery time may be longer than "0 minutes" and shorter than "10 minutes", or longer than "10 minutes". Also, the length of delivery time may be the median value of time lengths observed in the past. Moreover, a more suitable delivery time length can be determined by one of ordinary skill in the art through experimentation.

Also, in this embodiment, the length of delivery time is preset to "10 minutes" regardless of the number of products to be delivered, but it is not limited to this. The length of the delivery time is preset to be longer as the number of products to be delivered increases. Information indicating the length of time required for the mobile device 600 to deliver the corresponding number of products to the user may be associated and stored in advance. Further, the acquisition unit 110 may acquire information associated with information representing the number of ordered products G1 to G3 to be delivered, which is “3”.

Next, the control unit 130 of the information processing device 100 determines whether or not the delivery time "10 minutes" has passed since the delivery request was output, based on the clocked time (step S18). In the present embodiment, the following description will be given by taking as a specific example a case where the user U1 does not appear at the delivery destination position D1 even after the delivery time of "10 minutes" has passed.

Therefore, when it is determined in step S18 that the delivery time "10 minutes" has elapsed (step S18; Yes), the determination unit 120 of the information processing device 100 determines that the order items G1 to G3 have been received by the recipient. However, it is decided to return the mobile unit 600 to the position S of the physical shop (step S19). Therefore, the control unit 130 determines that the order products G1 to G3 are non-delivery products that have not been delivered to the recipient, and determines that the mobile device 600 is loaded with the non-delivery products G1 to G3. Determine (step S20).

In the present embodiment, for the sake of simplicity, the following description will be made on the assumption that the recipient is the user U1 who is the orderer. It may be a person who has been requested by G1 to receive G3 and who has accepted the request.

After that, the determination unit 120 of the information processing apparatus 100 determines to sell the non-delivery products G1 to G3 as a set to a user who is different from the user U1 and who is in the physical store (step S21). In this embodiment, it is decided to sell the non-delivery products G1 to G3 to a user different from the user U1 because the delivered non-delivery products G1 to G3 and the undelivered products G1 to G3 are displayed or sold. Returning to a predetermined location (hereinafter referred to as the original location), including, for example, a physical store sales floor or backyard shelf where it is stored, is not permitted, for example, for quality control reasons It's for. The reason why the delivered non-delivery products G1 to G3 are not permitted to be returned to their original places is that the delivered non-delivery products G1 to G3 are stored under the same conditions as the undelivered products G1 to G3. Therefore, the probability that the physical quantity representing the quality of the delivered non-delivery products G1 to G3 differs from the physical quantity representing the quality of the undelivered products G1 to G3 by a predetermined amount or more is determined in advance. This is because the probability is higher than the estimated probability. In other words, displaying or managing such probable non-delivery products G1 to G3 and products G1 to G3 that have not been delivered at the same place is, for example, based on the quality control rules of physical stores. because it is prohibited. The physical quantity representing the quality of the non-delivery products G1 to G3 may be, for example, the number of bacteria or viruses adhering to the non-delivery products G1 to G3, or the temperature of the non-delivery products G1 to G3. Alternatively, physical quantities representing the shapes of non-delivery products G1 to G may be used.

In addition, in this embodiment, the place for displaying or storing the delivered non-delivery products G1 to G3 is different from the place for displaying or storing the products G1 to G3 that have not been delivered. not present in stores. Therefore, if the non-delivery products G1 to G3 are not sold to a user different from the user U1, the employee of the physical store cannot return the non-delivery products G1 to G3 to their original locations. must be discarded.

In this embodiment, selling the non-delivery products G1 to G3 as a set means selling all of the non-delivery products G1 to G3 to the same user at the same time. The reason why the non-delivery products G1 to G3 are sold as a set is to suppress the trouble that would occur if the non-delivery products G1 to G3 are not sold as a set. The trouble that arises when the set is not sold includes, for example, the trouble that the user of the physical store selects and receives only the purchased product from among the non-delivery products G1 to G3. That is, the reason why the non-delivery products G1 to G3 are sold as a set is to prevent the user from having to take the trouble of selecting and receiving the products, thereby suppressing the decrease in convenience for the user.

In addition, the labor involved in not selling a set includes, for example, the labor of an employee of the physical store to dispose of the non-delivery products G1 to G3 that were not sold. In other words, the non-delivery products G1 to G3 are sold as a set so that the employees do not have to dispose of the products that have not been sold, thereby suppressing an increase in the physical burden on the employees. is.

After the sale of the non-delivery products G1 to G3 is determined, the control unit 130 of the information processing device 100 changes the value of the settlement flag stored in the shared memory by the information storage unit 190 to the payment amount for the non-delivery products G1 to G3. It is initialized with a value "false" indicating that the payment has not been completed (step S22). The value of the settlement flag is initialized to "false" only when the sales of the non-delivery products G1 to G3 have been decided. This is because the settlement of the payment amounts for the products G1 to G3 has not yet been made. 8 and 9 and the sales process of FIG. This is a storage area of information storage unit 190 that is readable and writable by CPU 101 .

Next, the determination unit 120 of the information processing device 100 determines a discount price by discounting the total price of the non-delivery products G1 to G3 (step S23). For this reason, the information processing apparatus 100 calculates the total price of "300 yen" for the non-delivery products G1 to G3 by executing the same processing as the processing in step S05 of FIG. Next, the acquisition unit 110 of the information processing device 100 acquires information representing the discount rate pre-stored in the information storage unit 190 . In the present embodiment, the following description will be made with a specific example in which the discount rate is "40%".

After that, the determination unit 120 of the information processing device 100 determines the discount price “180 yen” based on the calculated total price “300 yen” and the discount rate “40%”. The information representing the discount price “180 yen” is stored in the shared memory of the information storage unit 190 . The control unit 130 stores the product IDs "G1" to "G3" of the non-delivery products G1 to G3, information representing the names "carrots", information representing "onions", information representing "milk", and discount prices. and information representing "180 yen" to generate a sales promotion notice promoting the purchase of non-delivery products G1 to G3. In this embodiment, the sales promotion notice includes information representing the discount price "180 yen", but it is not limited to this, and information representing the discount rate "40%" and the discount amount "120 yen" are included. One or more of the information representing the discount price and the information representing the discount price “180 yen” may be included.

After that, the control unit 130 of the information processing apparatus 100 generates a web page used for purchasing the non-delivery products G1 to G3 (hereinafter referred to as the web page of the non-delivery products G1 to G3), and generates the generated non-delivery product G1. , the web page of G3 is stored in the information storage unit 190 . In this embodiment, the web pages for the non-deliverable products G1 to G3 include objects, such as buttons or links, used to purchase the non-deliverable products G1 to G3. In addition, on the web pages of the non-delivery products G1 to G3, the product IDs "G1" to "G3" of the non-delivery products G1 to G3, the names "carrot", "onion" and "milk", images, and A discounted price of 180 yen is listed. In addition, on the web pages of non-delivery products G1 to G3, one or more of information representing the discount rate "40%", information representing the discount amount "120 yen", and information representing the discount price "180 yen" are included. It may be written.

Next, the control unit 130 of the information processing apparatus 100 generates codes representing the URLs of the web pages of the non-delivery products G1 to G3. The URL of a web page represents the location of the web page, and the code representing the URL may be, for example, a one-dimensional code or a two-dimensional code. In this embodiment, the code representing the URL is a QR code (registered trademark), which is a two-dimensional code, but is not limited to this.

After that, the control unit 130 of the information processing apparatus 100 adds the two-dimensional code representing the URL of the web page of the non-delivery products G1 to G3 to the sales promotion notice promoting the purchase of the non-delivery products G1 to G3. The notification is output to the first data communication circuit 104a with the display device 200 in the actual shop as the destination (step S24). The first data communication circuit 104 a of the information processing device 100 transmits the sales promotion notification to the display device 200 . The display device 200 receives and displays the promotional notice. In this manner, the control unit 130 performs display control for displaying the sales promotion notice on the display device 200 .

In this embodiment, a user U2 (not shown) who is shopping in a physical store visually recognizes the sales promotion notice displayed on the display device 200 installed in the physical store and decides to purchase the non-delivery products G1 to G3. The following description will be given by taking the case as a specific example. Therefore, the terminal device 800 carried by the user U2 images the two-dimensional code included in the sales promotion notice using an imaging device (not shown) included in the terminal device 800 according to the operation of the user U2, and the Based on the images, the URLs of the web pages of the non-delivery products G1 to G3 are obtained. Next, the terminal device 800 transmits to the information processing apparatus 100 a page transmission request including the acquired URL and requesting transmission of the web page located at the URL, according to the operation of the user U2.

When the second data communication circuit 104b of the information processing device 100 receives the page transmission request, the CPU 101 of the information processing device 100 sells the non-delivery products G1 to G3 using the web pages of the non-delivery products G1 to G3. , sales processing as shown in FIG. 10 is executed in parallel with the movement control processing of FIGS. For this reason, the CPU 101 executes the sales process in a process or thread that is different from the process or thread that executes the movement control process.

Here, the explanation of the movement control process is interrupted, and the sales process of FIG. 10 is explained. When execution of sales processing is started, acquisition unit 110 of information processing apparatus 100 acquires a page transmission request from second data communication circuit 104b, and acquires a URL from the acquired page transmission request. Next, the acquisition unit 110 acquires the web page at the acquired URL from the information storage unit 190, and outputs the acquired web page to the second data communication circuit 104b with the terminal device 800 as the destination (step S51). After that, the second data communication circuit 104 b transmits the web page to the terminal device 800 .

The terminal device 800 receives and displays web pages. The user U2 who has viewed the web page performs an operation on the terminal device 800 to select an object used for purchasing the non-delivery products G1 to G3. The terminal device 800, according to the operation of the user U2, sends a sales request to the information processing device 100, including the product IDs "G1" to "G3" of the non-delivery products G1 to G3 and requesting the sale of the non-delivery products G1 to G3. Send.

When the second data communication circuit 104b of the information processing device 100 receives the sales request, the obtaining unit 110 of the information processing device 100 obtains the sales request from the second data communication circuit 104b (step S52). After that, the acquisition unit 110 of the information processing device 100 acquires from the shared memory of the information storage unit 190 information indicating the discount price “180 yen” for the non-delivery products G1 to G3. Next, the information processing device 100 performs the same processing as steps S04 to S05 in FIG. The payment is made (step S53), and it is determined whether or not the payment is completed (step S54).

In the present embodiment, the following description will be given by taking as a specific example a case where it is determined that payment has been completed. Therefore, when the control unit 130 of the information processing device 100 determines that the settlement is completed (step S54; Yes), the value of the settlement flag stored in the shared memory by the information storage unit 190 is set to The value is changed to "true" indicating that the settlement of the payment amount has been completed (step S55). Next, the control unit 130 receives sales requests for non-delivery products G1 to G3 (step S56).

Next, the control unit 130 of the information processing device 100 generates receipt information necessary for the user U2, who is the purchaser of the non-delivery products G1 to G3, to receive the non-delivery products G1 to G3 from the mobile device 600. FIG. In this embodiment, the receiving information includes information representing the arrival time at which the mobile device 600 loaded with the non-delivery products G1 to G3 arrives at the position S of the receiving place. Further, in the present embodiment, the case where the receiving place of the non-delivery products G1 to G3 is the position S of the parking lot of the actual store will be described as a specific example.

For this reason, the control unit 130 of the information processing apparatus 100 performs the same processing as that of step S15 in FIG. Information representing the route PD1S is generated, and the generated information is stored in the shared memory of the information storage unit 190. FIG. Next, the acquisition unit 110 acquires information representing the set speed of the mobile device 600 stored in advance in the information storage unit 190 . After that, the control unit 130 calculates the distance of the moving route PD1S based on the information representing the moving route PD1S, and divides the calculated distance by the set speed represented by the acquired information to Calculate the travel time required for 600 to travel the travel path PD1S. After that, the acquisition unit 110 acquires, for example, the system date and time managed by the OS, and the control unit 130 adds the calculated travel time to the acquired system date and time to Calculate the arrival time. In the present embodiment, the following description will be given by taking as a specific example a case where the arrival time is calculated to be "12:00".

In this embodiment, the receiving information further includes information representing the position S of the receiving location for the non-delivery products G1 to G3. For this reason, the acquisition unit 110 of the information processing apparatus 100 acquires one or more of position information representing the position S of the pickup location in terms of latitude, longitude, and altitude, and one or more of the address and the map stored in advance in association with the information storage unit 190. Get information representing

Also, in this embodiment, the receipt information includes a passcode used to receive the non-delivery products G1 to G3. The passcode used to receive the non-delivery products G1 to G3 is a one-time passcode used to unlock the storage box 621 of the mobile device 600 and cause the mobile device 600 to release the non-delivery products G1 to G3. is. For this reason, the control unit 130 of the information processing device 100 generates a pass code used for receiving the non-delivery products G1 to G3, for example, based on a software random number or a predetermined rule. The code is saved in the shared memory of the information storage unit 190 .

After that, the control unit 130 of the information processing apparatus 100 generates information representing the position S of the pickup location by one or more of an address and a map, information representing the arrival time "12:00" of the mobile device 600 at the position S, and A message is generated containing receipt information, including a passcode that will be used to cause mobile station 600 to release non-delivery items G1 through G3. In addition, the control unit 130 adds information representing the product IDs "G1" to "G3" of the non-delivery products G1 to G3 and the name "carrot", information representing "onion", and "milk" to the generated message. Add information that represents

Next, the control unit 130 of the information processing device 100 determines that the mobile device 600 loaded with the non-delivery products G1 to G3 will arrive at the receiving location position S at the arrival time "12:00". and a message notifying that the pass code is required to release the non-delivery goods G1 to G3 to the mobile device 600 that has arrived at the position S of the receiving place.

After that, the control unit 130 of the information processing device 100 sends a message including the receipt information necessary for receiving the non-delivery products G1 to G3 to the terminal device 800 of the user U2 who is the purchaser, through the second data communication circuit 104b. (step S57). After transmitting the output message to the terminal device 800, the information processing device 100 terminates execution of the sales process.

Terminal device 800 receives and displays the receipt request. A user U2 who is shopping at a physical store visually recognizes the display of the terminal device 800, and then arrives at the location S in the parking lot of the physical store, which is the place of receipt, at the arrival time "12:00" of the mobile device 600. Start moving like this.

Next, the explanation of the movement control process of FIGS. 8 and 9, which is executed in parallel with the sales process, will be resumed. After the sales promotion notice is output in step S24 of FIG. Obtain information representing the travel path PD1S to reach. Next, the control unit 130 of the information processing device 100 sends a return instruction including information representing the acquired movement route PD1S and instructing the user to move along the movement route PD1S and return to the position S of the actual shop. The data is output to the second data communication circuit 104b with the machine 600 as the destination (step S25). The second data communication circuit 104 b of the information processing device 100 transmits the return instruction to the mobile device 600 . In this manner, the control unit 130 performs feedback control on the mobile device 600 to return the non-delivery products G1 to G3 from the delivery destination position D1 to the actual store position S.

Next, the information processing apparatus 100 determines whether or not an arrival report notifying that the mobile device 600 has arrived at the position S of the physical shop has been acquired by executing the same process as in step S16 of FIG. (Step S26). At this time, if the information processing apparatus 100 determines that the arrival report has not been acquired (step S26; No), the information processing apparatus 100 sleeps for a predetermined period of time and then repeats the process of step S26.

On the other hand, if it is determined that the arrival report has been acquired (step S26; Yes), the control unit 130 of the information processing device 100 determines whether or not the non-delivery products G1 to G3 have been sold to the users of the physical store. discriminate. For this purpose, the acquisition unit 110 of the information processing device 100 acquires the settlement flag from the shared memory of the information storage unit 190, and the control unit 130 determines that the value of the acquired settlement flag is the payment amount for the non-delivery products G1 to G3. It is determined whether or not the value is "true" indicating that the payment of the amount has been completed (step S27).

In the present embodiment, the following description will be given by citing as a specific example a case where user U2 of a physical store purchases non-delivery products G1 to G3 and completes settlement of payment amounts for non-delivery products G1 to G3. Therefore, the value of the settlement flag initialized to "false" in step S22 is changed to "true" in step S55 of FIG. 10 before step S27 is executed.

Therefore, when the control unit 130 of the information processing device 100 determines that the value of the settlement flag is "true" (step S27; Yes), the position S of the receiving place for the non-delivery products G1 to G3 is determined from the address and the map. Information represented by one or more, information representing product IDs "G1" to "G3" of non-delivery products G1 to G3 and name "carrot", information representing "onion", and information representing "milk"; Generate a message containing

Further, the control unit 130 of the information processing apparatus 100 adds a message to the effect that the non-delivery products G1 to G3 have been delivered to the position S of the receiving place to the generated message. Furthermore, the control unit 130 adds a message requesting authentication by inputting the passcode output in step S57 of FIG. A receipt request is generated by adding a message requesting receipt of the non-delivery products G1 to G3 from the storage box 621 when the delivery is made.

After that, the control unit 130 of the information processing device 100 outputs the generated reception request to the second data communication circuit 104b with the terminal device 800 of the user U2 as the destination (step S28). The second data communication circuit 104b of the information processing device 100 transmits the output reception request to the terminal device 800. FIG.

Terminal device 800 receives and displays the receipt request. The user U2 who has arrived at the position S of the receiving place visually recognizes the display of the terminal device 800, and according to the receiving request, performs an operation for inputting the passcode to the mobile device 600 which has arrived at the position S of the receiving place. According to the operation, the mobile device 600 transmits to the information processing apparatus 100 an authentication request including the input passcode and requesting authentication using the passcode.

When the receipt request is output, the information processing device 100 executes the same process as in step S18. Accordingly, the information processing apparatus 100 determines whether or not the predetermined delivery time "10 minutes" has elapsed since the receipt request was output (step S29). At this time, if it is determined that the delivery time "10 minutes" has not elapsed (step S29; No), the acquisition unit 110 attempts to acquire an authentication request from the second data communication circuit 104b.

At this time, if the authentication request is not acquired, the information processing apparatus 100 repeats the above processing from step S29. On the other hand, when the authentication request is acquired, the acquisition unit 110 acquires the passcode output in step S57 of FIG. 10 from the shared memory of the information storage unit 190. FIG. Next, the control unit 130 determines whether or not the authentication has succeeded based on whether or not the passcode included in the obtained authentication request matches the passcode output in step S57 ( step S30). At this time, since these passcodes do not match, if it is determined that the authentication has not succeeded and failed (step S30; No), the control unit 130 moves the authentication failure report notifying that the passcode authentication has failed. 600 to the second data communication circuit 104b. After that, the information processing apparatus 100 repeats the above process from step S29.

On the other hand, if the determining unit 120 of the information processing device 100 determines that the two passcodes match and the authentication is successful (step S30; Yes), it issues an unlock command to unlock the storage box 621. , to the second data communication circuit 104b with the mobile station 600 as the destination (step S31). Accordingly, the control unit 130 of the information processing device 100 performs delivery control on the mobile device 600 to deliver the non-delivery products G1 to G3 stored in the storage box 621 to the user U2. The second data communication circuit 104b of the information processing device 100 transmits the unlocking command to the mobile device 600, and upon receiving the unlocking command, the mobile device 600 unlocks the storage box 621 and removes the non-delivery product G1 from the storage box 621. Release G3.

After that, the acquisition unit 110 of the information processing device 100 attempts to acquire the delivery report received from the mobile device 600 from the second data communication circuit 104b, and the control unit 130 determines whether or not the delivery report has been acquired. It is determined (step S32). At this time, if the information processing apparatus 100 determines that the delivery report has not been acquired (step S32; No), the information processing apparatus 100 sleeps for a predetermined period of time and then repeats the process of step S32.

If it is determined in step S29 that the delivery time "10 minutes" has elapsed (step S29; Yes), or if it is determined in step S32 that a delivery report has been obtained (step S32; Yes), the information processing The control unit 130 of the device 100 deletes the record storing the information representing the delivery schedule of interest from the delivery schedule table of FIG. 7 (step S33). After that, the information processing apparatus 100 repeats the above process from step S11.

The display device 200 is, for example, an electronic signboard, which is a digital signage, and is installed in a sales floor of an actual store. The display device 200 includes a CPU, RAM, ROM, flash memory, data communication circuit, video card, display panel, and input device (not shown). The configurations and functions of the CPU, RAM, ROM, data communication circuit, video card, and display panel included in the display device 200 are the same as those of the CPU 101, RAM 102, ROM 103a, first data communication circuit 104a, and video card 105a included in the information processing device 100. , and the configuration and function of the display panel 105b. The display device 200 may include multiple CPUs, or may include multiple RAMs and flash memories.

The flash memory of the display device 200 stores various programs, various data used for executing the programs, and a table storing the data. The input device of the display device 200 is one or more of a touch pad and a button, and outputs a signal according to the operation of the employee of the physical store.

When the CPU of the display device 200 is activated, it acquires the information representing the advertisement stored in advance in the flash memory, and displays the advertisement represented by the acquired information on the display panel.

When the data communication circuit of the display device 200 receives the sales promotion notice, the CPU of the display device 200 acquires the sales promotion notice from the data communication circuit. Next, the CPU acquires, from the flash memory of the display device 200, information representing the display time set in advance as the time for displaying the sales promotion notice. A suitable value for the display time can be determined experimentally by those skilled in the art.

After that, the CPU of the display device 200 causes the display panel to display the acquired sales promotion notice together with or instead of the advertisement for the display time represented by the acquired information. After that, the CPU starts clocking using a hardware timer or software timer (not shown), and determines whether or not the display time has elapsed since the sales promotion notice started to be displayed based on the clocked time. Execute the process. When the CPU determines that the display time has not elapsed, the CPU continues to display the sales promotion notice along with the display of the advertisement or instead of the display of the advertisement. After that, the CPU repeats the above processes from the process of determining whether or not the display time has elapsed. On the other hand, if it is determined that the display time has elapsed, the display of the sales promotion notice is ended, and the display of the advertisement is continued or restarted.

The mobile device 600 is, for example, an unmanned ground vehicle, which is a traveling device capable of traveling unmanned on the ground. A mobile device 600 includes a chassis 610 having a plurality of wheels including wheels 601 and 602 as shown in FIG. Prepare.

The hangar 620 of the mobile device 600 includes a storage box 621 . The storage box 621 includes a bottom plate, a top plate, a back plate, and two side plates (not shown). . A door frame 621b for receiving the door 621a is installed at the opening of the box. The door 621a has a deadbolt 621c which is a bolt, and the door frame 621b has a strike 621d which is a seat for the deadbolt 621c.

The door 621a of the storage box 621 provided in the mobile device 600 further includes a motor (not shown) for inserting the deadbolt 621c into the strike 621d according to a signal output from the information processing device 690 of the mobile device 600. Further, the motor extracts the deadbolt 621c from the strike 621d according to a signal output from the information processing device 690. FIG. When deadbolt 621c is inserted into strike 621d, door 621a of storage box 621 is locked. When the deadbolt 621c is extracted from the strike 621d, the door 621a of the storage box 621 is unlocked.

The hangar 620 of the mobile device 600 has an imaging device 630, which is, for example, a digital camera, on the surface of the storage box 621 on which the door 621a is installed. The optical axis and angle of view of the imaging device 630 are adjusted so that the user receiving the product stored in the storage box 621 is included in the imaging range. The imaging device 630 performs imaging at a predetermined cycle and outputs a signal representing an image obtained by imaging to the information processing device 690 .

Mobile device 600 further includes a LiDAR (Light Detection and Ranging) sensor 641 installed on the front surface of chassis 610 and a LiDAR sensor (not shown) installed on the rear surface of chassis 610 .

When the front direction of the mobile device 600 is used as the reference direction, the LiDAR sensor 641 on the front side of the mobile device 600 has an azimuth angle from −90 degrees to +90 degrees with respect to the reference direction, and A laser beam is emitted in a plurality of directions whose elevation angles with respect to the forward direction are in the range of -90 degrees to +90 degrees. The front LiDAR sensor 641 receives the reflected light of the irradiated laser light, and measures the distance to multiple reflection points where the laser light is reflected based on the time from the irradiation of the laser light to the reception of the reflected light. do. Next, the front LiDAR sensor 641 calculates coordinate values in a three-dimensional coordinate system using the center point of the mobile device 600 as the origin for a plurality of reflection points, based on the irradiation direction of the laser light and the measured distance. calculate. After that, the LiDAR sensor 641 on the front side outputs the calculated coordinate values of the plurality of reflection points to the information processing device 690 of the mobile device 600 .

When the rear direction of the mobile device 600 is used as the reference direction, the LiDAR sensor on the rear surface of the mobile device 600 has an azimuth angle from -90 degrees to +90 degrees with respect to the reference direction, and Infrared laser beams are emitted in a plurality of directions whose elevation angle with respect to a direction is in the range of -90 degrees to +90 degrees. In addition, the LiDAR sensor on the rear surface calculates the coordinate values of the plurality of reflection points of the irradiated laser beam in the three-dimensional coordinate system of the mobile device 600, and converts the calculated coordinate values of the plurality of reflection points into the information of the mobile device 600. Output to processor 690 .

The front LiDAR sensor 641 and the rear LiDAR sensor provided in the mobile device 600 output the coordinate values of a plurality of reflection points to the information processing device 690 because, for example, the mobile device 600 avoids objects such as obstacles when traveling. This is because the information processing device 690 of the mobile device 600 specifies the coordinate values, size, and the like of an object in a three-dimensional space in all directions using the mobile device 600 as a reference.

The information processing device 690 of the mobile device 600 includes hardware such as a CPU 691, a RAM 692, a ROM 693a, a flash memory 693b, a data communication circuit 694a, a video card 695a, a display panel 695b, an input device 695c, and a position measurement circuit. 696 , an input/output port 698 and a drive circuit 699 . Although the mobile device 600 has one CPU 691 in this embodiment, it may have a plurality of CPUs. Mobile device 600 may also include multiple RAMs and flash memories.

The configuration and functions of the CPU 691, RAM 692, ROM 693a, data communication circuit 694a, video card 695a, and display panel 695b provided in the mobile device 600 are the same as those of the CPU 101, RAM 102, ROM 103a, second data communication circuit 104b, The configuration and functions are similar to those of the video card 105a and the display panel 105b. The configurations and functions of the flash memory 693b and the input device 695c included in the mobile device 600 are the same as those of the flash memory (not shown) and the input device included in the display device 200. FIG.

The position measurement circuit 696 of the mobile device 600 is a QZSS (Quasi-Zenith Satellite System) circuit. The position measurement circuit 696 receives the signals emitted from the quasi-zenith satellites, measures the latitude, longitude, and altitude representing the position of the mobile device 600 based on the received signals, and calculates the measured latitude, longitude, and outputs a signal representing altitude. The position measurement circuit 696 receives GPS signals emitted from GPS (Global Positioning System) satellites rather than the QZSS circuit, and calculates latitude, longitude, and altitude representing the position of the mobile device 600 based on the received GPS signals. It may be a GPS circuit for measuring .

The input/output port 698 of the mobile device 600 is connected to a cable (not shown) connected to the imaging device 630 and inputs signals output by the imaging device 630 to the CPU 691 . Also, the input/output port 698 of the mobile device 600 is connected to cables (not shown) connected to the front LiDAR sensor 641 and the rear LiDAR sensor, respectively. The input/output port 698 inputs to the CPU 691 signals representing coordinate values output by the front LiDAR sensor 641 and the rear LiDAR sensor.

The drive circuit 699 of the mobile device 600 is connected to cables (not shown) respectively connected to motors (not shown) that rotate a plurality of wheels. The drive circuit 699 rotates the wheels by driving the motor according to the control signal output by the CPU 691 .

Further, the drive circuit 699 of the mobile device 600 is connected to a cable connected to a motor (not shown) included in the storage box 621 . The drive circuit 699 locks or unlocks the storage box 621 by driving the motor according to the signal output by the CPU 691 .

After ordered products G1 to G3 are stored in storage box 621 of mobile device 600 according to the instruction given in step S13 of FIG. 8, data communication circuit 694a of mobile device 600 receives the lock command transmitted in step S14. do. Next, the CPU 691 of the mobile device 600 acquires the locking command from the data communication circuit 694a and outputs to the drive circuit 699 a control signal for locking the storage box 621 according to the acquired locking command. As a result, the mobile device 600 locks the storage box 621 .

When the data communication circuit 694a of the mobile device 600 receives the movement command transmitted in step S15 of FIG. The CPU 691 of the mobile device 600 executes migration processing as shown in FIG. When execution of movement processing is started, the CPU 691 of the mobile device 600 acquires a movement command from the data communication circuit 694a (step S61), and acquires information representing the movement route PSD1 from the acquired movement command (step S62).

Next, the CPU 691 of the mobile device 600 identifies the latitude, longitude and altitude of the mobile device 600 based on the signal output from the position measurement circuit 696 . After that, the CPU 691 determines the specified latitude, longitude, and altitude, and the latitude, longitude, and altitude of the node with the earliest arrival order among the one or more unarrived nodes included in the moving route PSD1, generate a control signal to move to reduce the difference in . After that, the CPU 691 outputs the generated control signal to the driving circuit 699 (step S63). As a result, the mobile device 600 rotates a plurality of wheels to move forward along the movement path PSD1.

Thereafter, the CPU 691 of the mobile device 600 determines whether or not the delivery destination position D1, which is the end point of the movement route PSD1, has been reached, based on whether or not all of the one or more nodes included in the movement route have been reached. It is determined (step S64). At this time, since it has not reached all of the one or more nodes, if it is determined that it has not reached the end point (step S64; No), the above processing is repeated from step S63.

On the other hand, when the CPU 691 of the mobile device 600 determines that it has reached the end point because it has reached all of the one or more nodes (step S64; Yes), it issues a control signal to stop the rotation of the plurality of wheels. Output to drive circuit 699 . As a result, the mobile device 600 parks or stops at the end point of the moving route PSD1, thereby starting to stay at the end point. After that, the CPU 691 outputs an arrival report to the data communication circuit 694a with the information processing device 100 as the destination, notifying that the mobile device 600 has arrived at the end point (step S65), and then terminates the movement process. After that, the data communication circuit 694a of the mobile device 600 transmits an arrival report to the information processing device 100. FIG.

In this embodiment, a specific example is described in which the user U1, who is the recipient, does not appear at the delivery destination position D1 even after the delivery time of "10 minutes" has passed. Therefore, when the data communication circuit 694a of the mobile device 600 receives the return command transmitted in step S25 of FIG. Execute the process. As a result, the mobile device 600 returns from the delivery destination position D1 to the physical shop position S while the products G1 to G3 are loaded.

When the mobile device 600 arrives at the position S of the physical store, the user U2 who has been waiting for the mobile device 600 at the position S or who has arrived at the position S after the mobile device 600 has reached the position S can pick up the goods G1 loaded by the mobile device 600. An operation is performed on the mobile device 600 to input a pass code for releasing G3 to the mobile device 600 . The user U2 performs such an operation because the user U2 has purchased the products G1 to G3 that have not been delivered to the recipient at the delivery destination location D1 (that is, non-delivery products).

When the input device 695c of the mobile device 600 outputs a signal corresponding to the operation of the user U2, the CPU 691 of the mobile device 600 executes delivery processing (not shown) to deliver the non-delivery products G1 to G3 to the user U2. . When execution of the delivery process is started, the CPU 691 of the mobile device 600 executes the process of acquiring the input passcode based on the signal output by the input device 695c. Next, CPU 691 outputs an authentication request including information representing the acquired passcode and requesting authentication using the passcode to data communication circuit 694a with information processing apparatus 100 as the destination.

Thereafter, when the data communication circuit 694a of the mobile device 600 receives an authentication failure report from the information processing device 100 notifying that the passcode authentication has failed, the CPU 691 sends a message notifying that the authentication has failed and re-enters the passcode. and a message prompting for input are displayed on the display panel 695b. After that, the CPU 691 repeats the above processes from the process of acquiring the input passcode.

On the other hand, when the data communication circuit 694a of the mobile device 600 receives the unlock command transmitted in step S31 of FIG. 9, the CPU 691 determines that the authentication has succeeded. Next, the CPU 691 acquires an unlocking command from the data communication circuit 694a, and outputs a control signal for unlocking the storage box 621 to the drive circuit 699 according to the unlocking command. As a result, the mobile device 600 unlocks the storage box 621 .

Next, the CPU 691 of the mobile device 600 executes processing for acquiring a signal output from the imaging device 630 . After that, the CPU 691 determines whether or not the non-delivery products G1 to G3 have been received from the unlocked storage box 621 based on the image represented by the acquired signal (hereinafter referred to as the captured image). Discriminate by period. For this purpose, the CPU 691 acquires information representing the template image of the product G1 stored in advance in the flash memory 693b, and extracts the template image represented by the acquired information and the captured image represented by the acquired signal. , and perform template matching based on After that, the CPU 691 repeats the above processes from the process of acquiring the signal output from the imaging device 630 when the image area corresponding to the product G1 is not detected from the captured image by template matching.

On the other hand, when an image area corresponding to product G1 is detected from the captured image, CPU 691 of mobile device 600 determines that non-delivery product G1 has been received. Similarly, the CPU 691 determines that the non-delivery product G2 has been received when the image area corresponding to the product G2 is detected, and determines that the non-delivery product G3 has been received when the image area corresponding to the product G3 is detected. and discriminate.

When determining that the non-delivery products G1 to G3 have been received, the CPU 691 of the mobile device 600 generates a delivery report announcing that delivery of the non-delivery products G1 to G3 stored in the storage box 621 of the mobile device 600 has been completed. do. After that, CPU 691 outputs a delivery report addressed to information processing apparatus 100 to data communication circuit 694a.

The terminal device 700 is, for example, a smart phone or a tablet or notebook personal computer. The terminal device 700 includes a hardware CPU, RAM, ROM, flash memory, data communication circuit, voice communication circuit, video card, display panel, input device, position measurement circuit, imaging device, speaker, and microphone. Prepare. The terminal device 700 may include multiple CPUs, or may include multiple RAMs and flash memories.

The configuration and functions of the CPU, RAM, ROM, flash memory, data communication circuit, video card, display panel, input device, and position measurement circuit of the terminal device 700 are the same as those of the CPU 691, RAM 692, ROM 693a, and flash memory 693b of the mobile device 600. , data communication circuit 694a, video card 695a, display panel 695b, input device 695c, and position measurement circuit 696.

The imaging device of the terminal device 700 is a digital camera, and outputs a signal representing an image obtained by imaging. A voice communication circuit of the terminal device 700 performs voice communication with a base station (not shown) using radio waves. The speaker of the terminal device 700 outputs sound according to the signal output by the CPU, and the microphone of the terminal device 700 outputs a signal representing the sound around the terminal device 700 . The configurations and functions of terminal devices 800 and 900 are similar to the configuration and functions of terminal device 700, respectively.

According to these configurations, the information processing apparatus 100 delivers the non-delivery products G1 to G3 to the mobile device 600 that loads the non-delivery products G1 to G3, which are the products that have not been delivered to the user U1 who is the recipient. A determination unit 120 is provided for determining to perform feedback control to return from the previous position D1 to the physical store that sells the same products G1 to G3 as the non-delivery products G1 to G3. When it is determined that the non-delivery products G1 to G3 are loaded on the mobile device 600 and the feedback control is to be performed on the mobile device 600, the information processing apparatus 100 purchases the non-delivery products G1 to G3. and a data communication circuit 104 for transmitting a sales promotion notice to the display device 200 in the physical store. Therefore, the information processing apparatus 100 can transmit a sales promotion notice to encourage the purchase of the products G1 to G3 when the delivered products G1 to G3 are not delivered to the recipient.

In this embodiment, as described above, the non-delivery products G1 to G3 that have been delivered and the products G1 to G3 that have not been delivered are displayed or stored, for example, on a sales floor of a physical store or on a backyard shelf. A return to a predetermined original location is not permitted, for example for quality control reasons. In addition, in this embodiment, there is no place in the actual shop for storing the delivered non-delivery products G1 to G3 which are different from the original place. However, if the non-delivery products G1 to G3 are purchased by a user who has confirmed the sales promotion notice, even if the physical store does not have a place for displaying or storing the non-delivery products G1 to G3, an employee of the physical store will be responsible for the non-delivery. It becomes unnecessary to discard the products G1 to G3. Therefore, the information processing apparatus 100 can suppress product disposal.

Further, according to these configurations, the data communication circuit 104 of the information processing apparatus 100, after transmitting the sales promotion notice, sends a sales request for sales of the non-delivery products G1 to G3 to a purchaser different from the recipient. When receiving from the terminal device 800 of the user U2, the receiving information necessary for receiving the non-delivery goods G1 to G3 from the mobile device 600 is transmitted to the terminal device 800 of the user U2 who is the purchaser. Receipt information necessary for receiving the non-delivery products G1 to G3 from the mobile device 600 includes information representing the position S of the receiving place of the non-delivery products G1 to G3, includes information representing the arrival time "12:00" when the . Therefore, the user U2 who is the purchaser can use the terminal device 800 to know when, where and how the non-delivery products G1 to G3 can be received. can improve convenience for the user U2.

Furthermore, according to these configurations, the pickup location is the position S of the actual shop, and when it is determined to perform the feedback control to return to the position S of the actual shop, the information processing device 100 shifts the feedback control. It further comprises a control unit 130 for the machine 600 . In addition, the data communication circuit 104 of the information processing device 100 transmits to the display device 200 of the physical store a sales promotion notification that encourages the purchase of the non-delivery products G1 to G3. Therefore, if the display device 200 in the physical store displays the sales promotion notice, and the user U2 who has visually recognized the sales promotion notice in the physical store purchases the non-delivery products G1 to G3 according to the sales promotion notice, the user U2 can see the sales promotion notice in the physical store. Non-delivery commodities G1 to G3 can be received from the mobile device 600 that has returned to the home. For this reason, the information processing device 100 determines the distance traveled by the user U2 from the position where the sales promotion notice is visually recognized to the position S of the receiving place for the non-delivery products G1 to G3, which is determined by the device outside the actual store. can be shortened compared to the case of displaying , it is possible to reduce the physical burden on the user U2 required to receive the non-delivery goods G1 to G3. In addition, since the probability that there are users who intend to purchase the non-delivery products G1 to G3 at the physical store that sells the same products as the non-delivery products G1 to G3 is higher than outside the physical store, the sales promotion notice is implemented. The information processing apparatus 100 can improve the probability that the non-delivery products G1 to G3 will be purchased, compared to the case of transmitting to a display device outside the store.

<Modification 1 of Embodiment 1>
In the first embodiment, a specific example has been described in which returning the delivered non-delivery products G1 to G3 to their original locations is prohibited. However, in this modified example, it is permitted to return the delivered non-delivery products G1 to G3 to their original locations.

Therefore, if the user of the physical store confirms the sales promotion notice transmitted by the information processing apparatus 100 and purchases the non-delivery products G1 to G3 according to the sales promotion notice, the employee of the physical store receives the non-delivery product from the mobile device 600. It is no longer necessary to take out the commodities G1 to G3 and return the non-delivery commodities G1 to G3 to the original place where the undelivered commodities G1 to G3 are displayed or stored. Therefore, even if the number of non-delivery products increases, the information processing apparatus 100 can reduce the time and effort required for the employees of the physical store to return the non-delivery products to their original locations, reducing the physical burden on the employees. You can suppress the increase.

<Modification 2 of Embodiment 1>
Example 1 prohibits returning the delivered non-delivery products G1 to G3 to their original locations, and Example 1 permits returning the delivered non-delivery products G1 to G3 to their original locations. Modification 1 of and can be combined. In this modified example, the delivered non-delivery products G1 and G2 are permitted to be returned to their original locations, and the delivered non-delivery product G3 is prohibited from being returned to its original location. will be explained.

Therefore, if the user of the physical store confirms the sales promotion notice transmitted by the information processing apparatus 100 and purchases a set of non-delivery products G1 to G3 according to the sales promotion notice, the employee of the physical store can use the mobile device 600 for non-delivery. It is no longer necessary to take out the delivery products G1 and G2 and return them to their original locations, and to discard the non-delivery product G3 whose return to its original location is prohibited. For these reasons, even if the number of undelivered products increases, the information processing apparatus 100 can not only suppress an increase in the physical burden on employees of the physical store, but also reduce the number of discarded products. You can control the increase.

<Modification 3 of Embodiment 1>
In the first embodiment, the display device 200 is described as an electronic signboard, but the display device 200 is not limited to this. In this modified example, the display device 200 is an electronic price tag, and is installed, for example, at the counter of a physical store.

The configuration and functions of the display device 200, which is an electronic price tag, according to the present modification are the same as those of the display device 200, which is an electronic signboard according to the first embodiment. When the CPU of the display device 200 is activated, it acquires price-related information pre-stored in a flash memory (not shown) and displays the acquired price-related information on a display panel (not shown). In this modification, the price-related information includes, but is limited to, a product ID, one or more pieces of information representing the name of the product identified by the product ID, and information representing the price of the product. It does not mean that Price-related information may include only information representing the price of the product.

When the data communication circuit (not shown) of the display device 200 receives the sales promotion notice, the CPU (not shown) of the display device 200 acquires the sales promotion notice from the data communication circuit. Next, the CPU acquires information representing a preset display time from the flash memory of the display device 200 . The CPU then causes the obtained promotional notice to be displayed on the display panel together with or instead of the price-related information for the display time represented by the obtained information. After that, the CPU executes processing for determining whether or not the display time has elapsed since the start of the display of the sales promotion notice. At this time, if the CPU determines that the display time has not elapsed, it continues to display the sales promotion notice along with the display of the price-related information or instead of the display of the price-related information. After that, the CPU repeats the above processes from the process of determining whether or not the display time has elapsed. On the other hand, if it is determined that the display time has elapsed, the display of the sales promotion notice is ended, and the display of the price-related information is continued or restarted.

<Modification 4 of Embodiment 1>
The first embodiment in which the display device 200 is an electronic signboard and the third modified example of the first embodiment in which the display device 200 is an electronic price tag can be combined. In this modification, which is a combination of Embodiment 1 and Modification 3 of Embodiment 1, an information processing system 1 includes an information processing device 100, a display device 200 that is an electronic signboard, and an electronic price tag (not shown). , a mobile device 600, and terminal devices 700 to 900. FIG. When it is determined that the non-delivery products G1 to G3 are loaded on the mobile device 600 and the feedback control is to be performed on the mobile device 600, the control unit 130 of the information processing apparatus 100 controls the non-delivery products G1 to G3. is output to the second data communication circuit 104b with both the display device 200, which is an electronic signboard, and the display device, which is an electronic price tag, as destinations. The second data communication circuit 104b of the information processing device 100 transmits the output sales promotion notice to both the display device 200, which is an electronic signboard, and the display device, which is an electronic price tag.

<Modification 5 of Embodiment 1>
In the first embodiment, the receipt information necessary for the user U2 who is the purchaser to receive the non-delivery products G1 to G3 from the mobile device 600 includes the one-time passcode used for receiving the non-delivery products G1 to G3. However, it is not limited to this. The receipt information may include a passcode preset by user U2. Also, the receipt information may include, but is not limited to, a one-time password instead of or in addition to the one-time passcode. The receipt information may include a password preset by the user U2 instead of the passcode preset by the user U2, or together with the passcode preset by the user U2.

In the first embodiment, the receiving information is information representing the arrival time "12:00" when the mobile device 600 loaded with the non-delivery products G1 to G3 arrives at the position S of the receiving place. Although it has been described that the information representing the position S of the receiving place and the passcode used for receiving the non-delivery products G1 to G3 are all included, the present invention is not limited to this. The reception information may include one or two of information representing the arrival time "12:00", information representing the position S of the reception place, and a pass code.

<Modification 6 of Embodiment 1>
In the first embodiment, the first data communication circuit 104a included in the data communication circuit 104 of the information processing device 100 is explained to transmit the sales promotion notification to the display device 200 in the physical store, but the present invention is limited to this. isn't it. In this modification, the second data communication circuit 104b included in the data communication circuit 104 of the information processing device 100 transmits a sales promotion notice to the terminal device 800 carried by the user U2 who is in the physical store.

In this modification, when the CPU of the terminal device 800 used by the user U2 is activated, it performs position transmission processing (not shown) at predetermined time intervals. When the execution of the position transmission process is started, the CPU of the terminal device 800 acquires the user ID "U2" of the user U2 stored in the flash memory of the terminal device 800, and based on the signal output by the position measurement circuit, the terminal device 800 location information is obtained. Next, the CPU transmits the user ID “U2” of user U2 who carries terminal device 800 and position information representing the position of terminal device 800 in terms of latitude, longitude, and altitude, with information processing apparatus 100 as the destination. After outputting to the data communication circuit, execution of the position transmission process ends. After that, the data communication circuit of terminal device 800 transmits the user ID “U2” and the location information to information processing device 100 .

Similarly, the terminal device 900 used by the user U3 transmits the user ID “U3” of the user U3 and the location information of the terminal device 900 to the information processing device 100 at predetermined time intervals.

In this modification, the information storage unit 190 of the information processing apparatus 100 stores a user table (not shown) instead of the user table shown in FIG. A plurality of records are stored in advance in the user table. Each record in the user table contains a user ID for identifying a user, information representing the user's passcode, location information representing the location of the user's delivery destination, payment information for the user, and the location of the user. is stored in advance in association with position information representing latitude, longitude, and altitude.

When the second data communication circuit 104b of the information processing device 100 receives the user ID "U2" of the user U2 and the position information indicating the position of the terminal device 800 used by the user U2 from the terminal device 800, information processing is performed. Acquisition unit 110 of device 100 acquires user ID “U2” and location information from second data communication circuit 104b. Next, the control unit 130 determines the acquired position information as the position information representing the position of the user U2 identified by the acquired user ID "U2". After that, the control unit 130 changes the location information associated with the acquired user ID “U2” to the location information representing the location of the user U2 in the user table (not shown).

Further, when information processing apparatus 100 receives user ID “U3” and location information from terminal device 900, information processing apparatus 100 receives location information associated with user ID “U3” in a user table (not shown). location information.

In this modification, in step S24 of FIG. 9, the control unit 130 of the information processing device 100 outputs a sales promotion notice to the second data communication circuit 104b with the terminal device 800 carried by the user U2 in the physical store as the destination. . For this purpose, the acquisition unit 110 of the information processing device 100 acquires information representing the position S of the actual shop and information representing a predetermined distance stored in advance in the information storage unit 190 . A suitable distance can be determined experimentally by those skilled in the art.

Next, the acquisition unit 110 of the information processing apparatus 100 acquires a user ID different from the user ID “U1” of the user U1 who is the recipient in a user table (not shown) and a position represented by the acquired information. One or a plurality of user IDs associated with position information indicating positions whose distance from S is equal to or less than a predetermined distance is obtained. As a result, the user ID of the user who is different from the recipient and who is located at a distance equal to or less than the predetermined distance from the location S of the actual shop is acquired.

In this modified example, the user ID "U2" of the user U2 is acquired, but the user ID "U3" of the user U3 is not acquired as a specific example. Therefore, the control unit 130 of the information processing device 100 determines that the user U2 identified by the acquired user ID "U2" is present at the physical store. On the other hand, since the user ID "U3" was not acquired, the control unit 130 determines that the user U3 is not at the physical store.

Therefore, the control unit 130 of the information processing device 100 outputs the sales promotion notice to the second data communication circuit 104b with the terminal device 800 carried by the user U2 as the destination. On the other hand, the control unit 130 does not output the sales promotion notice to the second data communication circuit 104b with the terminal device 900 carried by the user U3 as the destination. Therefore, the second data communication circuit 104b of the information processing device 100 transmits the sales promotion notification to the terminal device 800, but does not transmit it to the terminal device 900. FIG.

When receiving the sales promotion notice, the terminal device 800 displays the received sales promotion notice. Therefore, if the user U2 who is in the actual shop sees the sales promotion notice and purchases the non-delivery products G1 to G3 according to the sales promotion notice, he/she receives the non-delivery products G1 to G3 from the mobile device 600 returning to the position S of the actual shop. be able to. For this reason, the information processing apparatus 100 can transmit the sales promotion notice from the position where the sales promotion notice is viewed to the position S of the receiving place for the non-delivery products G1 to G3, compared to the case where the sales promotion notice is transmitted to the terminal device of the user who is not in the physical store. , since an increase in the distance traveled by the user U2 can be suppressed, an increase in the physical load on the user U2 can be suppressed. In addition, when the user U2 is in a physical store that sells the same products as the non-delivery products G1 to G3, the intention of the user U2 to purchase the non-delivery products G1 to G3 is higher than when the user U2 is outside the physical store. , the information processing apparatus 100 can increase the probability that the non-delivery products G1 to G3 will be purchased.

<Modification 7 of Embodiment 1>
Example 1 in which the information processing device 100 transmits a sales promotion notification to the display device 200 in the physical store, and implementation in which the information processing device 100 transmits the sales promotion notification to the terminal device 800 of the user U2 in the physical store. Modification 6 of Example 1 can be combined.

In this modified example, which is a combination of the first embodiment and the sixth modified example of the first embodiment, the control unit 130 of the information processing device 100 controls the display device 200 in the physical store and the user U2 in the physical store. The sales promotion notification is output to the second data communication circuit 104b with both the terminal device 800 and the terminal device 800 as destinations. After that, the second data communication circuit 104 b of the information processing device 100 transmits the sales promotion notice to the display device 200 and the terminal device 800 .

<Modification 8 of Embodiment 1>
In Modified Example 2 of Embodiment 1, in steps S19 and S20 of FIG. It has been explained that when it is determined that the goods are loaded, it is decided to sell the non-delivery goods G1 to G3 as a set to a user of the actual store, who is different from the user U1. However, it is not limited to this, and in this modification, the determination unit 120 of the information processing device 100 determines whether or not it is permitted to return the non-delivery products G1 to G3 to their original places. It is decided whether or not to sell the non-delivery products G1 to G3 as a set.

The information storage unit 190 of the information processing apparatus 100 according to this modification stores a product table as shown in FIG. A plurality of records are stored in advance in the product table. Each record in the product table contains a product ID that identifies the product, information representing the name of the product, information representing the price of the product, and permission to return the product to its original location after delivery. and a permission/refusal flag indicating whether or not it is set are stored in association with each other in advance.

In this modification, after the goods have been delivered, it is permissible to return the goods to the original place where they were displayed or stored before delivery. It means that the goods can be stored together with the goods that are not In addition, in this modified example, the prohibition of returning the product to its original location after delivery means that the product cannot be stored together with the undelivered product after the product has been delivered. means. For this reason, the permission/denial flag indicating whether or not the product is permitted to be returned to its original location after the product has been delivered indicates that the product can be stored together with the undelivered product after the product has been delivered. It is also called a propriety flag because it indicates whether or not.

In this modification, the first record of the product table contains the product ID "G1" of the product G1, information representing the name "carrot", information representing the price "100 yen", and the product G1 after delivery. A permission/prohibition flag with a value of “true” indicating that the return to the original location is permitted is stored in association with the permission flag. The reason why the product ID "G1" of the product G1 and the availability flag of the value "true" are associated is that there is a probability that the physical quantity representing the quality of the product G1 will change by a predetermined amount or more due to delivery. , is less than or equal to a predetermined probability.

In addition, in this modification, the second record of the product table contains the product ID “G2” of product G2, information representing the name “onion”, information representing the price “100 yen”, and the value “true”. is stored in association with the permission/prohibition flag.

Furthermore, in this modification, the third record of the product table contains the product ID "G3" of product G3, information representing the name "milk", information representing the price "100 yen", and information representing the price of the product after delivery. A permission flag with a value of “false” indicating that returning G3 to its original location is prohibited is associated with and stored. The reason why the product ID "G3" of the product G3 and the availability flag with the value "false" are associated is that there is a possibility that the physical quantity representing the quality of the product G3 will change by a predetermined amount or more due to delivery. , is higher than the predetermined probability.

In step S21 of FIG. 9, the control unit 130 of the information processing apparatus 100 according to the present modification determines whether or not to sell the non-delivery products G1 to G3 to a user of a physical store different from the recipient user U1. (step S21). For this purpose, the acquisition unit 110 acquires the availability flags associated with the product IDs “G1” to “G3” of the non-delivery products G1 to G3 from the product table of FIG. 14 .

Next, the control unit 130 of the information processing apparatus 100 determines that the delivered non-delivery products G1 and G2 have not been delivered because the value of the acquired availability flag of the non-delivery products G1 and G2 is "true". It is determined that they can be stored together with the products G1 and G2. That is, the control unit 130 determines that it is permitted to return the non-delivery products G1 and G2 to their original locations.

On the other hand, the control unit 130 of the information processing device 100 replaces the delivered non-delivery product G3 with the undelivered product G3 because the value of the acquired availability flag of the non-delivery product G3 is "false". It is determined that it cannot be stored together. That is, the control unit 130 determines that returning the non-delivery product G3 to its original place is prohibited.

Next, the determining unit 120 of the information processing apparatus 100 determines that not all the non-delivery products G1 to G3 can be stored together with the undelivered products G1 to G3. That is, the determination unit 120 determines that not all of the non-delivery products G1 to G3 are permitted to be returned to their original locations. Therefore, the determination unit 120 determines to sell the non-delivery products G1 to G3 as a set. After that, the information processing apparatus 100 continues execution of the movement control process from step S22 in FIG. 9, thereby transmitting a sales promotion notice to the display device 200 of the physical store to encourage the purchase of the non-delivery products G1 to G3.

According to these configurations, the information processing apparatus 100 can identify the product IDs "G1" to "G3" that identify the products G1 to G3, and the products G1 to G3 that have not been delivered after the products G1 to G3 have been delivered. and a feasibility flag indicating whether or not storage is possible, respectively, from the information storage unit 190 that stores feasibility flags associated with product IDs “G1” to “G3” that identify non-delivery products G1 to G3. is provided with an acquisition unit 110 that acquires Further, the first data communication circuit 104a of the information processing device 100, when the acquired propriety flag of the non-delivery product G3 indicates that the non-delivery product G2 cannot be stored together with the non-delivery product G3, Send a promotional notice to encourage the purchase of delivery products G1 to G3. Therefore, if the non-delivery products G1 to G3 are purchased by a user who has confirmed the sales promotion notice, the delivered non-delivery product will be displayed or stored at a place different from the original place where the product G2 that has not been delivered is displayed or stored. Even if the physical store does not have a place to display or store G2, the employee of the physical store does not need to discard the non-delivery product G2. Therefore, the information processing apparatus 100 can suppress product disposal.

In this modified example, the case where the value of the availability flag associated with the product ID "G3" is "false" has been described as a specific example, but the present invention is not limited to this. The value of the availability flag associated with the product ID "G3" may be "true". In this case, the acquiring unit 110 of the information processing device 100 acquires the propriety flag of the value “true” associated with the product IDs “G1” to “G3” of the non-delivery products G1 to G3 from the product table of FIG. get. Next, the control unit 130 determines that all of the non-delivery products G1 to G3 are allowed to be returned to their original locations because all the obtained permission/prohibition flag values are “true”.

After that, the determination unit 120 of the information processing apparatus 100 determines not to sell the non-delivery products G1 to G3 as a set because it is permitted to return all the non-delivery products G1 to G3 to their original places. After that, the information processing apparatus 100 continues execution of the movement control process from step S39 described later without transmitting the sales promotion notification for promoting the purchase of the non-delivery products G1 to G3 to the display device 200 of the physical store.

As a result, the information processing apparatus 100 causes the mobile device 600 loaded with the non-delivery products G1 to G3 to return to the position S of the physical store, and the employee of the physical store can transfer the non-delivery products G1 to G3 from the mobile device 600. take it out and put it back in its place. The brick-and-mortar employee then sells the non-delivery items G1-G3 at the brick-and-mortar store at a discounted price, or at the same price as the undelivered goods G1-G3, but not at a discounted price.

<Modification 9 of Embodiment 1>
In the first embodiment, the information processing system 1 includes one display device 200, which is an electronic signboard, and the information processing device 100 transmits sales promotion notices for the non-delivery products G1 to G3 to the display device 200. However, this is not the case. is not limited to. In this modification, the information processing system 1 includes display devices 201 to 210 (not shown) that are electronic signboards instead of the display device 200, and the information processing device 100 is one of the display devices 201 to 210 that is not delivered. Send promotional notifications for non-delivery products G1 to G3 to a plurality of devices advertising any of products G1 to G3.

The information storage unit 190 of the information processing apparatus 100 according to this modification stores a product table as shown in FIG. 15 . A plurality of records are stored in advance in the product table. In each record of the product table, the product ID for identifying the product, information representing the name of the product, information representing the price of the product, and advertisement of the product are displayed on the display devices 201 to 210. and a device ID for identifying the display device to be used are stored in association with each other in advance. In this modification, the device ID that identifies the display device is a communication address that the display device uses for communication, but it is not limited to this.

In this modification, the first record of the product table displays the product ID "G1" of the product G1, information representing the name "carrot", information representing the price "100 yen", and an advertisement for the product G1. The device ID "192.168.1.201" of the display device 201 is associated and stored. In addition, in this modification, the second to tenth records of the product table include product IDs "G2" to "G10" of products G2 to G10 (not shown), information representing names, information representing prices, and The device IDs "192.168.1.202" to "192.168.1.210" of the display devices 202 to 210 that display the advertisements of the products G2 to G10, respectively, are associated and stored.

In step S24 of FIG. 9, the acquisition unit 110 of the information processing apparatus 100 according to this modification associates the product IDs "G1" to "G3" of the non-delivery products G1 to G3 from the product table of FIG. "192.168.1.203" is acquired from the device ID "192.168.1.201". On the other hand, the acquisition unit 110 does not acquire the device IDs "192.168.1.204" to "192.168.1.210" that are not associated with the product IDs "G1" to "G3".

Next, the control unit 130 of the information processing device 100 outputs the sales promotion notice to the first data communication circuit 104a with the acquired device IDs "192.168.1.201" to "192.168.1.203", which are communication addresses, as destinations. . After that, the first data communication circuit 104a of the information processing device 100 displays the sales promotion notices of the non-delivery products G1 to G3 using the communication address "192.168.1.201" and the advertisement of the same product G1 as the non-delivery product G1. Send to the display device 201 . In addition, the first data communication circuit 104a is a display device that displays sales promotion notices for non-delivery products G1 to G3 and advertisements for products G2 and G3 using communication addresses "192.168.1.202" and "192.168.1.203", respectively. 202 and 203 respectively.

On the other hand, the control unit 130 of the information processing apparatus 100 does not output a sales promotion notice addressed to the communication addresses "192.168.1.204" to "192.168.1.210" which have not been acquired. Therefore, the first data communication circuit 104a displays the advertisement for the product G4, but does not transmit the sales promotion notice to the display device 204 which displays no advertisement for any of the products G1 to G3. Similarly, the first data communication circuit 104a displays advertisements for products G5 through G10, respectively, but does not send promotional notifications to display devices 205 through 210 that do not display advertisements for any of products G1 through G3.

The configurations and functions of the display devices 201 to 210 are the same as the configuration and functions of the display device 200, which is the electronic signboard described in the first embodiment. When the display device 201 receives the sales promotion notifications for the non-delivery products G1 to G3, it displays the received sales promotion notifications together with or instead of the advertisement for the product G1 for a preset display time. . After that, the display device 201 ends the display of the sales promotion notice and continues or resumes the display of the advertisement for the product G1.

Similar to the display device 201, when the display devices 202 and 203 receive the sales promotion notifications for the non-delivery products G1 to G3, the display devices 202 and 203 display the sales promotion along with or instead of the advertisement for the product G2 or G3 for the display time. After displaying the notification, continue or resume displaying the product or G3 advertisement. Display devices 204 through 210 do not receive the promotional notification and therefore continue to display advertisements for products G4 through G10, respectively.

According to these configurations, the information processing apparatus 100 associates and stores a device ID that identifies a display device, which is an electronic signboard, and a product ID that identifies a product advertised by the display of the display device. An acquisition unit 110 that acquires device IDs “192.168.1.1” to “192.168.1.3” associated with product IDs “G1” to “G3” identifying non-delivery products G1 to G3 from the storage unit 190. . In addition, the first data communication circuit 104a of the information processing device 100 transmits the non-delivery product to the display devices 201 to 203, which are electronic signboards respectively identified by the acquired device IDs "192.168.1.1" to "192.168.1.3". Send a promotional notice to encourage the purchase of G1 through G3. Therefore, the information processing apparatus 100 reduces the probability that the user will purchase the non-delivery products G1 to G3, compared to the case where the sales promotion notice is transmitted to the display devices 201 to 210 regardless of the content displayed by the display devices 201 to 210. Since it can be made higher, the disposal of the non-delivery products G1 to G3 can be further suppressed. Further, the first data communication circuit 104a of the information processing device 100 sends the sales promotion notice to the display devices 204 to 210, which are electronic signboards respectively identified by the device IDs "192.168.1.4" to "192.168.1.10" which have not been acquired. Don't send. For this reason, the information processing apparatus 100 can suppress obstruction of advertisements by the display devices 204 to 210 .

In this modification, the information processing system 1 includes ten display devices 201 to 210, and the information processing device 100 includes three display devices 201 to 203 that display advertisements for any of the non-delivery products G1 to G3. 1, the sales promotion notices for the non-delivery products G1 to G3 are transmitted, but the present invention is not limited to this. The information processing system 1 may include M1 display devices (where M1 is a natural number). In addition, the information processing apparatus 100 is configured such that, among the M1 display devices, the N1 display devices display advertisements for one or more of the non-delivery products G1 to G3 (where N1 is M1 or less). natural number), and of the N1 display devices, sales promotion notices for the non-delivery products G1 to G3 may be transmitted to O1 display devices (where O1 is a natural number equal to or less than N1). At this time, the control unit 130 of the information processing apparatus 100 may select O1 display devices from the N1 display devices based on a predetermined rule or a software random number. Further, the information processing apparatus 100 does not have to transmit the sales promotion notices of the non-delivery products G1 to G3 to M1-O1 display devices different from the O1 display devices out of the M1 display devices.

<Modification 10 of Embodiment 1>
In the ninth modification of the first embodiment, the information processing system 1 includes display devices 201 to 210 that are electronic signboards, and the information processing device 100 displays any of the non-delivery products G1 to G3 among the display devices 201 to 210. It has been explained that the promotional notices for the non-delivery products G1 to G3 are sent to a plurality of devices that advertise or. However, it is not limited to this, and the information processing system 1 according to this modification includes display devices 201 to 210 (not shown) that are electronic price tags. Further, the information processing apparatus 100 according to the present modification sends a sales promotion notification of the non-delivery products G1 to G3 to a plurality of devices among the display devices 201 to 210 that display the prices of any of the non-delivery products G1 to G3. to send.

For this reason, the information storage unit 190 of the information processing apparatus 100 according to this modification stores the product table shown in FIG. 15 . In each record of the product table, the product ID for identifying the product, information representing the name of the product, information representing the price of the product, and the price of the product are displayed on the display devices 201 to 210. and a device ID for identifying a device to be processed are stored in association with each other in advance. In this modified example, the device ID for identifying the device is a communication address used by the device for communication, as in the ninth modified example of the first embodiment, but is not limited to this.

In this modification, the first record of the product table corresponds to the product ID "G1" of the product G1 and the device ID "192.168.1.201" which is the communication address of the display device 201 that displays the price of the product G1. attached and stored. In addition, in this modification, in the second to tenth records of the product table, the product IDs "G2" to "G10" of the products G2 to G10 and the display devices 202 to 210 displaying the prices of the products G2 to G10 are displayed. Device IDs "192.168.1.202" to "192.168.1.210" are associated with each other and stored.

In step S24 of FIG. 9, the acquisition unit 110 of the information processing apparatus 100 according to this modification associates the product IDs "G1" to "G3" of the non-delivery products G1 to G3 from the product table of FIG. "192.168.1.203" is acquired from the device ID "192.168.1.201". On the other hand, the acquisition unit 110 does not acquire the device IDs "192.168.1.204" to "192.168.1.210" that are not associated with the product IDs "G1" to "G3".

Next, the control unit 130 of the information processing device 100 outputs the sales promotion notice to the first data communication circuit 104a with the acquired device IDs "192.168.1.201" to "192.168.1.203", which are communication addresses, as destinations. . After that, the first data communication circuit 104a of the information processing device 100 displays the sales promotion notification of the non-delivery products G1 to G3 using the communication address "192.168.1.201" and the price of the same product G1 as the non-delivery product G1. Send to the display device 201 . Similarly, first data communication circuit 104a transmits promotional notices for non-delivery products G1 to G3 to display devices 202 and 203, which display the prices of products G2 and G3, respectively. On the other hand, the information processing device 100 displays the prices of the products G4 to G10, respectively, but does not transmit the sales promotion notices to the display devices 204 to 210 that do not display the prices of any of the products G1 to G3.

The configuration and functions of the display devices 201 to 210 are the same as the configuration and function of the display device 200, which is the electronic price tag described in the third modification of the first embodiment. When the display device 201 receives the sales promotion notifications for the non-delivery products G1 to G3, it displays the received sales promotion notifications together with or instead of the price of the product G1 for a preset display time. . After that, the display device 201 ends the display of the sales promotion notice and continues or restarts the display of the price of the product G1.

Similar to the display device 201, when the display devices 202 and 203 receive the sales promotion notifications for the non-delivery products G1 to G3, the display devices 202 and 203 display the sales promotion along with or instead of the prices of the products G2 and G3 over the display time. After displaying the notification, it continues or resumes displaying the prices of products G2 and G3. Display devices 204 through 210 continue to display the prices of items G4 through G10, respectively, because they have not received the promotional notice.

According to these configurations, the information processing apparatus 100 associates a device ID, which is a communication address that identifies a display device that is an electronic price tag, with a product ID that identifies a product whose price is displayed on the display device. Acquisition unit for acquiring device IDs "192.168.1.1" to "192.168.1.3" associated with product IDs "G1" to "G3" identifying non-delivery products G1 to G3 from the information storage unit 190. 110. Further, the first data communication circuit 104a of the information processing device 100 sends the display devices 201 to 203, which are electronic price tags identified by the acquired device IDs "192.168.1.1" to "192.168.1.3", which are communication addresses, respectively. , to send promotional notices to encourage the purchase of non-delivery products G1 through G3. Therefore, the information processing apparatus 100 reduces the probability that the user will purchase the non-delivery products G1 to G3, compared to the case where the sales promotion notice is transmitted to the display devices 201 to 210 regardless of the content displayed by the display devices 201 to 210. Since it can be made higher, the disposal of the non-delivery products G1 to G3 can be further suppressed. Further, the first data communication circuit 104a of the information processing device 100 does not transmit the sales promotion notice to the display devices 204 identified by the device IDs "192.168.1.4" to "192.168.1.10" that have not been acquired. Therefore, the information processing apparatus 100 can prevent the display of the prices on the display devices 204 to 210 from being obstructed.

In this modification, the information processing system 1 includes ten display devices 201 to 210, and the information processing device 100 includes three display devices 201 to 203 that display the prices of any of the non-delivery products G1 to G3. 1, the sales promotion notices for the non-delivery products G1 to G3 are transmitted, but the present invention is not limited to this. The information processing system 1 may include M2 display devices (where M2 is a natural number). Further, the information processing device 100 is configured such that when N2 display devices out of the M2 display devices display the prices of one or more of the non-delivery products G1 to G3 (where N2 is M2 or less) natural number), the sales promotion notices of the non-delivery products G1 to G3 may be transmitted to O2 display devices among the N2 display devices (where O2 is a natural number equal to or smaller than N2). At this time, the control unit 130 of the information processing apparatus 100 may select O2 display devices from the N2 display devices based on a predetermined rule or software random numbers. Further, the information processing apparatus 100 does not have to transmit the sales promotion notices of the non-delivery products G1 to G3 to M2-O2 display devices different from the O2 display devices out of the M2 display devices.

<Modification 11 of Embodiment 1>
In the first embodiment, the information processing system 1 has been described as including the mobile device 600, which is an unmanned ground vehicle, but it is not limited to this. The information processing system 1 according to this modification includes a mobile device 500, which is an unmanned aerial vehicle such as a drone, as shown in FIG.

The mobile device 500 according to this modification includes an information processing device 590 that controls the attitude and flight of the mobile device 500, right front and left front from the front of the information processing device 590, and left rear from the rear of the information processing device 590. and propeller arms 501 and 502, and 503 and 504 projecting right rearward, respectively. The mobile device 500 also includes propellers 511 to 514 installed at the ends of the propeller arms 501 to 504 , respectively, and motors (not shown) that rotate the propellers 511 to 514 under the control of the information processing device 590 .

Furthermore, a hangar 520 having a storage box 521 for storing products is installed on the lower surface of the information processing device 590 of the mobile device 500 . The configuration and functions of the hangar 520 included in the mobile device 500 are the same as the configuration and functions of the hangar 620 included in the mobile device 600 .

Further, the mobile device 500 includes an imaging device 530 on the upper surface of the information processing device 590, the optical axis and the angle of view of which are adjusted so that the user who receives the product stored in the storage box 521 is included in the imaging range. The configuration and functions of the imaging device 530 included in the mobile device 500 are the same as the configuration and functions of the imaging device 630 included in the mobile device 600 .

Further, the mobile device 500 includes a LiDAR sensor 541 provided on the front surface of the information processing device 590 and a LiDAR sensor (not shown) provided on the rear surface of the information processing device 590 . The configurations and functions of the front LiDAR sensor 541 and the rear LiDAR sensor provided in the mobile device 500 are similar to the configurations and functions of the front LiDAR sensor 641 and the rear LiDAR sensor provided in the mobile device 600, respectively.

The hardware configuration and functions of the information processing device 590 of the mobile device 500 are the same as the hardware configuration and functions of the information processing device 690 of the mobile device 600 .

A drive circuit (not shown) of the mobile device 500 is connected to cables (not shown) that are respectively connected to motors (not shown) that rotate the propellers 511 to 514 . A drive circuit (not shown) drives a motor (not shown) that rotates the propellers 511 to 514 according to a signal output from the CPU.

A CPU (not shown) of the mobile device 500 executes processing similar to the movement processing shown in FIG. Accordingly, the CPU of the mobile device 500 generates a control signal for taking off the mobile device 500 and outputs the generated control signal to the drive circuit. Next, the CPU of the mobile device 500 outputs to the driving circuit a control signal for flying toward the earliest arriving node among the unarrived nodes. After that, when the CPU of the mobile device 500 determines that the mobile device 500 has arrived at the end point of the route, it outputs a control signal for landing the mobile device 500 to the drive circuit.

Also, in this modified example, the mobile device 500 is described as an unmanned aircraft, but the mobile device 500 is not limited to this, and may be an unmanned flying object. Furthermore, in this modified example, mobile device 500 is described as a drone that obtains lift and thrust from propellers 511 to 514, but is not limited to this. The mobile device 500 may be provided with wings to obtain lift, or may be provided with air sacs filled with a gas having a lower specific gravity than air, and may be provided with air sacs to obtain lift. Also, the mobile device 500 may be equipped with a jet engine or a rocket engine, and may obtain thrust from the jet engine or the rocket engine.

<Modification 12 of Embodiment 1>
In the eleventh modification of the first embodiment, the mobile device 500 stacks products by storing the products in the storage box 521, but the present invention is not limited to this. A mobile device 500 according to this modification includes one hook 550 as shown in FIG. 17 instead of the hangar 520 described in the eleventh modification of the first embodiment.

The hook 550 is, for example, a shackle, and includes a body portion 551, for example, a U-shaped fitting. The body portion 551 has ends 551a and 551b facing each other, and a curved or bent crown portion 551c facing the ends 551a and 551b. A crown portion 551c of the main body portion 551 is fixed to the lower surface of the information processing device 590 of the mobile device 500 by, for example, a fixing metal fitting so as to be positioned above the end portions 551a and 551b.

An end portion 551a of the main body portion 551 is formed with a through hole (not shown) through which a pin 552, which is a rod-shaped metal fitting, is inserted. is formed with a receiving hole (not shown) for receiving the tip of the pin 552 at the bottom.

Therefore, when the tip of the pin 552 inserted through the through hole of the main body portion 551 is received by the receiving hole of the main body portion 551 (hereinafter referred to as a locked state), the main body portion 551 of the hook 550 and the pin 552 are locked. forms a ring shape. At this time, for example, if the pin 552 is inserted through the ring G, which is an annular metal fitting, and the ring G is connected, for example, by a string L to the products G1 to G3 packed with the packing material A, the hook 550 can hang items G1 to G3 connected to ring G;

Of the two ends of the pin 552, the end opposite to the side received by the body portion 551 is connected to a connecting member 553, which is, for example, a plate-shaped metal fitting or a rod-shaped metal fitting. The connecting member 553 is connected to a swinging member 554 fixed to a shaft 555a of the motor 555 at the end opposite to the connecting point 553a with the pin 552 . The connecting member 553 is connected to the pin 552 so as to be swingable about a connecting point 553a, and is connected to the swinging member 554 so as to be swingable about a connecting point 553b.

The swinging member 554 is, for example, a plate-like metal fitting or a rod-like metal fitting, and is fixed to the shaft 555a of the motor 555 at a fixing point different from the connecting point 553b with the connecting member 553 . The motor 555 is, for example, a stepping motor and is connected to the drive circuit of the information processing device 590 via a cable (not shown). The shaft 555a is rotated in the locked direction (hereinafter referred to as the unlocking direction). As a result, when the rocking member 554 is rocked in a predetermined direction around the fixed point with the shaft 555a, the connecting point 553b with the connecting member 553 is moved to the pin 552 as shown in FIG. It is moved in the extracting direction. As a result, the pin 552 connected to the connecting member 553 is moved in the extraction direction, so that the tip of the pin 552 is pulled away from the receiving hole formed in the end portion 551b of the body portion 551, It is brought closer to the end 551a.

In this modification, the pin 552 is moved in the extraction direction by a distance equal to the distance DB between the end 551a and the end 551b of the main body 551, so the pin 552 is formed at the end 551a. From the through hole, it is moved in the withdrawal direction to a position where the tip protrudes by a distance equal to the depth DH of the receiving hole. In this modification, the depth DH of the receiving hole is designed to be sufficiently smaller than the width TR of the pull-out direction of the ring G connected to the products G1 to G3. Therefore, the pin 552 is extracted from the ring G when the pin 552 is moved by the distance DB in the extraction direction.

Thus, in a state where the tip of the pin 552 is separated from the receiving hole of the body portion 551 (hereinafter referred to as an unlocked state), the body portion 551 of the hook 550 and the pin 552 do not form a ring shape. Further, the crown portion 551c of the main body portion 551 is fixed to the lower surface of the information processing device 590 of the mobile device 500 so that the end portions 551a and 551b are positioned below the crown portion 551c. Therefore, when the hook 550 changes from the locked state to the unlocked state and the pin 552 is extracted from the ring G, the ring G freely falls from the opening of the U-shaped main body 551 together with the products G1 to G3.

The motor 555 rotates the shaft 555a in the locking direction opposite to the unlocking direction by an angle represented by a signal output from the information processing device 590, thereby changing the state of the hook 550 from the unlocked state to the locked state. change the state.

In step S14 of FIG. 8, the control unit 130 of the information processing apparatus 100 according to this modification outputs a lock command to the second data communication circuit 104b with the mobile device 500 as the destination. When the data communication circuit of mobile device 500 receives the lock command, the CPU of mobile device 500 outputs a control signal to the drive circuit of mobile device 500 to change the state of hook 550 from the unlocked state to the locked state in accordance with the lock command. do. The drive circuit outputs a signal to the motor 555 of the hook 550 to rotate the shaft 555a in the locking direction according to the output control signal. Thus, the state of the hook 550 is changed to the locked state. At this time, the ordered products G1 to G3 are loaded on the mobile device 500 by inserting the pin 552 of the hook 550 through the ring G connected to the ordered products G1 to G3.

Further, the information processing apparatus 100 according to this modification transmits an unlock command to the mobile device 600 in step S31 of FIG. Next, when the data communication circuit of mobile device 500 receives the unlock command, the CPU of mobile device 500 outputs a control signal for unlocking hook 550 to the drive circuit of mobile device 500 according to the received unlock command. do. After that, the drive circuit outputs a signal to the motor 555 of the hook 550 to rotate the shaft 555a in the unlocking direction according to the control signal. In this way, the state of hook 550 is changed to the unlocked state. At this time, the pin 552 of the hook 550 is extracted from the ring G connected to the non-delivery products G1 to G3, which are the products that have not been delivered. Released from 500 and dropped to the ground.

Although hook 550 is described as a shackle in this modification, it is not limited to this. The hook 550 may be of any type as long as the ring G can be hooked thereon, such as a carabiner or an eye hook. Also, the shape of the body portion 551 of the hook 550 is not limited to the U shape, and may be, for example, a V shape, a C shape, an S shape, or a J shape. Furthermore, the body portion 551, the pin 552, the connecting member 553, and the swinging member 554 of the hook 550 are not limited to metal fittings, and may be fiber reinforced plastic or wood, for example.

Further, in this modification, the pin 552 is moved in the extraction direction and the insertion direction by a distance equal to the distance DB between the end portions 551a and 551b of the main body portion 551, but is limited to this. However, the pin 552 may be moved in the extraction direction and the insertion direction by a distance shorter or longer than the distance DB, and a suitable movement distance of the pin 552 can be determined by a person skilled in the art through experimentation or design.

Furthermore, in this modified example, the packing material A is cardboard, but it is not limited to this. Or it may be a cloth bag. Moreover, in this modification, since the ring G is an annular metal fitting, the shape of the ring G includes a circular ring shape, an elliptical ring shape, or a polygonal ring shape. Also, the shape of the ring G is not limited to these, and may be, for example, C-shaped or S-shaped. Furthermore, the ring G is not limited to metal fittings, and may be, for example, fiber-reinforced plastic or wood.

Furthermore, in this modification, the products G1 to G3 packed with the packing material A are connected to the ring G by, for example, a string L, and the pins 552 of the hooks 550 are inserted through the ring G, whereby the products G1 , G3 is suspended from the mobile device 500. FIG. However, the present invention is not limited to this, and although the products G1 to G3 packed with the packing material A are tied with a string L, the string L is not connected to the ring G and the pin of the hook 550 The products G1 to G3 may be hung by the mobile device 500 by passing the product 552 through a ring formed by the string L.

In this modified example, the mobile device 500 described in the eleventh modified example of the first embodiment has the hook 550. However, this is not a limitation, and the mobile device 600 described in the first embodiment has the hook 550. You can prepare.

<Modification 13 of Embodiment 1>
In the first embodiment, the information processing apparatus 100 determines the discount price "180 yen" for the non-delivery products G1 to G3 in step S23 of FIG. 9, but the present invention is not limited to this. The determining unit 120 of the information processing apparatus 100 according to the present modification determines the privilege given to the user who purchases the non-delivery products G1 to G3.

In this modified example, the privilege is a point that can be used as consideration for selling products to one or more of the real store and the virtual store, but it is not limited to this. The privilege may be points that can be used as consideration for the sale of goods or the provision of services to a corporate group that manages physical stores and virtual stores. Also, the privilege is not limited to this, and may be, for example, cash, cash vouchers, electronic money, bitcoins, coupons, lottery tickets, novelty goods, or original goods.

Therefore, the acquisition unit 110 of the information processing apparatus 100 according to the present modification acquires information representing the point return rate pre-stored in the information storage unit 190 in step S23. In this modified example, the following description will be given by taking as a specific example the case where the point return rate is "40%". Therefore, the determining unit 120 of the information processing device 100 determines the total price of the non-delivery products G1 to G3 not discounted "300 yen" and the point redemption rate "40%". The number of points “120” points that can be used for the payment of the consideration is determined, and the control unit 130 saves information representing the determined “120” points in the shared memory of the information storage unit 190 .

Next, the control unit 130 of the information processing device 100 generates a sales promotion notice of the non-delivery products G1 to G3, including information indicating the number of points obtained by purchasing the non-delivery products G1 to G3, and a sales promotion notice of the non-delivery products G1 to G3. generate a web page; After that, the control unit 130 of the information processing apparatus 100 adds the two-dimensional code representing the URL of the web page of the non-delivery products G1 to G3 to the sales promotion notice promoting the purchase of the non-delivery products G1 to G3. The notification is output to the first data communication circuit 104a with the display device 200 in the actual shop as the destination (step S24). After that, the first data communication circuit 104 a of the information processing device 100 transmits the sales promotion notification to the display device 200 .

The display device 200 receives and displays the promotional notice. In this modified example, as in the first embodiment, the user U2 visually recognizes the sales promotion notice displayed on the display device 200 of the physical store and decides to purchase the non-delivery products G1 to G3 as a specific example. the following explanation. Therefore, when the information processing device 100 receives a sales request from the terminal device 800 of the user U2, the information processing device 100 executes the sales processing of FIG.

When execution of the sales process is started, the information processing device 100 acquires a sales request for the terminal device 800 by executing the processes of steps S51 and S52 (steps S51 and S52). Next, the information processing device 100 executes the same processing as the processing of steps S04 and S05 in FIG. ” to settle the payment amount of the user U2.

At this time, when the information processing apparatus 100 determines that the settlement of the payment amount of the user U2 has not been completed (step S54; No), the execution of the sales process is terminated. On the other hand, when the acquiring unit 110 of the information processing device 100 determines that the settlement of the payment amount of the user U2 is completed (step S54; Yes), the non-delivery product G1 acquires information representing the number of points given to user U2 who purchased G3 from .

Next, the acquisition unit 110 of the information processing device 100 acquires information representing the URL of the privilege server stored in advance in the information storage unit 190 . Next, the control unit 130 includes information indicating the number of acquired points and the user ID "U2" of the user U2, and in order to give a privilege to the user U2, the user U2 possesses the number of points. Generating a reward request asking for the number of points to be added. After that, the control unit 130 outputs the generated privilege grant request to the second data communication circuit 104b with the acquired URL of the privilege server as the destination. Next, the second data communication circuit 104b of the information processing device 100 transmits the output privilege grant request to the privilege server. After that, the information processing device 100 continues execution of the sales process from step S55.

The privilege server associates and stores a user ID for identifying a user and information representing the number of points possessed by the user. Upon receiving the privilege grant request, the privilege server acquires information stored in association with the user ID "U2" of user U2 included in the privilege grant request. Next, the privilege server adds the number of points represented by the information included in the privilege grant request to the number of points possessed by the user U2 represented by the acquired information. After that, the privilege server changes the information stored in association with the user ID "U2" of the user U2 to information representing the number of points after addition.

<Modification 14 of Embodiment 1>
In the first embodiment, the position S of the actual store is the position of the parking lot of the actual store, but it is not limited to this. The position S of the physical store is, for example, the internal position of the sales floor of the physical store, the position of the entrance between the sales floor of the physical store and the outdoors, the position of the entrance between the backyard of the physical store and the sales floor or the outdoors, and the delivery exit of the physical store. location, the aisle location of the actual store, or the rooftop location of the actual store.

<Modification 15 of Embodiment 1>
In the first embodiment, the case where three products G1 to G3 are sold to user U1 by accepting one order has been described as a specific example. Further, in the first embodiment, since the products G1 to G3 are not received by the user U1 who is the recipient, the case where the products G1 to G3 are sold to the user U2 in the physical store as non-delivery products will be described as a specific example. did However, it is not limited to this, and K products may be sold to the user U1 by accepting one order (where K is a natural number). In this case, since L items out of the K items are not received by the recipient (where L is a natural number equal to or smaller than K), the L items are considered non-delivery items to the user U2 of the physical store. may be sold to

In this case, the mobile device 600 is equipped with K storage boxes having the same configuration and function as the storage box 621, and the employee of the physical store can select any of the K products sold to the user U1. or one of them should be stored in each of the K storage boxes.

Further, in the twelfth modification of the first embodiment, the mobile device 500 has been described as having one hook 550 , but the present invention is not limited to this, and two or more hooks 550 may be provided.

Furthermore, in the first embodiment, the information processing system 1 has been described as having one mobile device 600 , but the information processing system 1 is not limited to this and may have two or more mobile devices 600 .

<Modification 16 of Embodiment 1>
In the first embodiment, the information processing apparatus 100 determines to sell all of the non-delivery products G1 to G3 as a set. However, the present invention is not limited to this. The determination unit 120 of the information processing device 100 selects one product from the non-delivery products G1 to G3 based on a software random number or a predetermined rule, sells the selected one product, and performs the selection. It may decide not to sell the two items that were not sold. Further, the determination unit 120 selects two products from the non-delivery products G1 to G3 based on a software random number or a predetermined rule, sells the selected two products, and sells the two products that were not selected. You may decide not to sell an item.

In Modified Example 8 of Embodiment 1, if the determination unit 120 of the information processing apparatus determines that not all of the non-delivery products G1 to G3 are permitted to be returned to their original places, the non-delivery product G1 is determined. I explained that I decided to sell the G3 as a set from , but it is not limited to this. If the determination unit 120 determines that the non-delivery products G1 and G2 are permitted to be returned to their original locations, but the non-delivery product G3 is prohibited to be returned to its original location, the user who is the recipient It may be decided not to sell the non-delivery products G1 and G2 but to sell the non-delivery product G3 to a user in a physical shop different from U1.

<Modification 17 of Embodiment 1>
In the first embodiment, the case where the user U1 does not appear at the delivery destination position D1 even after the delivery time of "10 minutes" has elapsed since the receipt request was output in step S17 of FIG. 8 will be described as a specific example. I did, but it's not limited to this. In this modified example, a case where the user U1 appears at the delivery destination position D1 before the delivery time "10 minutes" elapses will be described as a specific example.

User U1 who appears at the delivery destination position D1 performs an operation for inputting a passcode to the mobile device 600 staying at the delivery destination position D1 according to the receipt request displayed by the terminal device 700. FIG. According to the operation, the mobile device 600 transmits to the information processing apparatus 100 an authentication request including the input passcode and requesting authentication using the passcode.

After that, control unit 130 of information processing apparatus 100 determines that the delivery time “10 minutes” has not passed since the output of the receipt request (step S18; No), and acquisition unit 110 sends the authentication request to the second data communication. Attempt to acquire from circuit 104b. Next, when the information processing apparatus 100 determines that the authentication request has not been acquired by executing the same process as in step S30, the above process is repeated from step S18.

On the other hand, when determining that the authentication request has been acquired, the control unit 130 of the information processing device 100 determines whether or not the authentication has succeeded based on the authentication information included in the acquired authentication request (step S34). At this time, when the information processing apparatus 100 determines that the authentication has failed (step S34; No), the above processing is repeated from step S18.

On the other hand, when the information processing apparatus 100 determines that the authentication is successful (step S34; Yes), it outputs an unlock command by executing the same process as in step S31 (step S35). Accordingly, the control unit 130 of the information processing device 100 performs delivery control on the mobile device 600 to deliver the ordered products G1 to G3 stored in the storage box 621 to the user U1.

After that, the information processing device 100 determines whether or not the delivery report for the ordered products G1 to G3 has been acquired by executing the same process as in step S32 (step S36). At this time, if the information processing apparatus 100 determines that the delivery report has not been acquired (step S36; No), the information processing apparatus 100 sleeps for a predetermined period of time and then repeats the process of step S36. On the other hand, when it is determined that the delivery report has been acquired (step S36; Yes), the determining unit 120 of the information processing device 100 executes the mobile device 600 because the ordered products G1 to G3 have been received by the recipient. It is determined to perform feedback control to return to the position S of the store (step S37), and the control section 130 determines that the mobile device 600 does not load non-delivery products (step S38).

After that, the information processing device 100 outputs a return instruction to return to the position S of the actual shop by executing the same process as in step S25 (step S39). Next, the information processing apparatus 100 determines whether or not an arrival report notifying that the mobile device 600 has arrived at the position S of the actual store is acquired by executing the same process as in step S26 (step S40). ). At this time, if the information processing apparatus 100 determines that the arrival report has not been acquired (step S40; No), the information processing apparatus 100 sleeps for a predetermined period of time and then repeats the process of step S40. On the other hand, when the information processing apparatus 100 determines that the arrival report has been acquired (step S40; Yes), it continues execution of the movement control process from step S33.

<Modification 18 of Embodiment 1>
In the first embodiment, the case where the user U2 of the physical store purchases the non-delivery products G1 to G3 according to the sales promotion notice output in step S24 of FIG. does not mean In this modified example, a specific example will be described in which the user U2 does not purchase the non-delivery products G1 to G3 in accordance with the sales promotion notice.

Therefore, in this modification, the value of the settlement flag is initialized to the value "false" indicating that the settlement of the payment amount for the non-delivery products G1 to G3 has not been completed in step S22. is maintained until run time. Therefore, when the control unit 130 of the information processing device 100 determines that the value of the settlement flag is "false" (step S27; No), it determines that the non-delivery products G1 to G3 have not been sold. After that, the information processing apparatus 100 continues execution of the movement control process from step S33.

In the first embodiment, the case where the information processing apparatus 100 determines that the payment has been completed in step S54 of FIG. 10 has been described as a specific example, but the present invention is not limited to this. When the information processing apparatus 100 determines that the payment has not been completed (step S54; No), the information processing apparatus 100 does not accept the sales request, maintains the value of the payment flag as "false", and receives the non-delivery products G1 to G3. end the execution of the sales process without outputting the necessary receipt information.

<Modification 19 of Embodiment 1>
In the first embodiment, the information processing system 1 includes the information processing device 100, the display device 200, the mobile device 600, and the terminal devices 700 to 900, but is not limited to this. The information processing system 1 includes an information processing device (not shown) that executes the order reception processing shown in FIG. 3 and the sales processing shown in FIG. The illustrated control device, display device 200, mobile device 600, and terminal devices 700 to 900 may be provided.

<Modification 20 of Embodiment 1>
In the first embodiment, it has been explained that the product is the object of commercial transactions, but it is not limited to this. The product may be any item, and may be, for example, an item that is not subject to commercial transactions. Also, the product may be a living thing instead of an object.

<Modification 21 of Embodiment 1>
In Example 1, mobile device 600 was described as an unmanned ground vehicle. Also, in the eleventh modification of the first embodiment, the mobile device 500 is an unmanned aerial vehicle. However, the mobile devices 500 and 600 do not necessarily have to be unmanned. Except for the control by the information processing device 100, the mobile devices 500 and 600 may have people on them as long as they move autonomously.

<Modification 22 of Embodiment 1>
In the first embodiment, the information processing apparatus 100 is described as including the information storage unit 190, but the present invention is not limited to this. The information processing apparatus 100 according to this modification does not include the information storage unit 190 . The information processing apparatus 100 according to this modification is, for example, a NAS (Network Attached Storage), and an information storage device (not shown) having the same function as the information storage unit 190 and the first communication network LN or the first communication network LN. 2 communication network IN, and using the information stored in the information storage device, the order reception processing shown in FIG. 3, the movement control processing shown in FIGS. perform the sales process. The information processing system 1 according to this modification may or may not include an information storage device.

<Modification 23 of Embodiment 1>
In the first embodiment, the information processing system 1 has been described as including the information processing device 100 . Further, in the first embodiment, it was explained that the CPU 101 of the information processing apparatus 100 executes the order receiving process shown in FIG. 3, the movement control process shown in FIGS. 8 and 9, and the sales process shown in FIG. . Further, it has been described that the CPU 101 of the information processing apparatus 100 functions as the acquisition unit 110, the determination unit 120, and the control unit 130 shown in FIG. Further, it has been explained that the hard disk 103 b of the information processing device 100 functions as the information storage unit 190 .

However, the information processing system 1 is not limited to these, and the information processing device 100 does not have to be provided. In this case, the order reception processing shown in FIG. 3, the movement control processing shown in FIGS. 8 and 9, and the sales processing shown in FIG. Also good. Therefore, the CPU 691 of the mobile device 600 may function as functional units (not shown) corresponding to the acquisition unit 110 , the determination unit 120 , and the control unit 130 of the information processing apparatus 100 . Also, the flash memory 693 b of the mobile device 600 may function as a functional unit (not shown) corresponding to the information storage unit 190 of the information processing apparatus 100 .

Further, the present invention is not limited to this, and one or more of the order reception processing shown in FIG. 3, the movement control processing shown in FIGS. 8 and 9, and the sales processing shown in FIG. Distributed execution may be performed by two or more of the CPU 101 of the device 100 , the CPU 691 of the mobile device 600 , and the CPUs (not shown) of the terminal devices 700 to 900 .

<Example 2>
In the first embodiment, the information processing device 100 transmits the sales promotion notices of the non-delivery products G1 to G3 to the display device 200 in the physical store, but the present invention is not limited to this. The information processing apparatus 100 according to the present embodiment selects one or a plurality of products including one or more of the non-delivery products G1 to G3 based on captured images of the actual store. Identify the orientation of the user's face. Further, the information processing apparatus 100 transmits sales promotion notices of the non-delivery products G1 to G3 to the display device of the physical store selected based on the specified face direction. Hereinafter, the same reference numerals as those used in the first embodiment will be used to describe the same configurations as in the first embodiment, but the differences between the present embodiment and the first embodiment will be mainly described.

The information processing system 1 according to the present embodiment includes an information processing apparatus 100 as shown in FIG. machine 600 and terminal devices 700 to 900. The configurations and functions of the information processing apparatus 100, the mobile device 600, and the terminal devices 700 to 900 according to the present embodiment are similar to the configurations and functions of the information processing device 100, the mobile device 600, and the terminal devices 700 to 900 according to the first embodiment. and functions respectively.

The display devices 201 to 210 are electronic signboards, and the configurations and functions of the display devices 201 to 210 are the same as the configuration and functions of the display device 200, which is the electronic signboard, described in the first embodiment. The display devices 211 to 220 are electronic price tags, and the configurations and functions of the display devices 211 to 220 are the same as the configuration and functions of the display device 200, which is an electronic price tag, described in the third modification of the first embodiment.

The imaging devices 310 and 320 are, for example, digital cameras, and are installed, for example, on the ceiling of the sales floor of the actual store. The focal length and the size of the imaging device of the imaging devices 310 and 320 are the same distance and the same size, respectively, and the optical axes of the imaging devices 310 and 320 are within the imaging range of the user shopping at the physical store, Moreover, they are adjusted to have parallax with each other. The imaging device 310 captures images of the physical store at a predetermined cycle, and transmits information representing the captured image obtained by the imaging and the device ID that identifies the imaging device 310 via the first communication network LN. It transmits to the information processing apparatus 100 . As with the imaging device 310, the imaging device 320 captures an image of the physical store at a predetermined cycle, and transmits information representing the captured image obtained by imaging and the device ID of the imaging device 320 to the information processing device 100. Send to

The information storage unit 190 of the information processing apparatus 100 according to this embodiment stores in advance a display device table (not shown) in which information on the display devices 201 to 220 is stored. Twenty records are stored in advance in the display device table. In the first record of the display device table, a device ID that identifies the display device 201 and position information representing the installation position where the display device 201 is installed using three-dimensional coordinate values are associated in advance. stored in The second to twentieth records of the display device table include device IDs for identifying the display devices 202 to 220, respectively, position information representing the installation positions of the display devices 202 to 220 using three-dimensional coordinate values, are associated with each other in advance and saved.

In this embodiment, the three-dimensional coordinate values are latitude, longitude, and altitude, but are not limited to these. For the three-dimensional coordinate values, for example, the origin is a predetermined position of the physical store, the predetermined horizontal direction is the positive direction of the X axis, and one of the horizontal directions orthogonal to the positive direction of the X axis is the Y axis. and one of the directions perpendicular to the positive directions of the X-axis and the Y-axis is the positive direction of the Z-axis.

The information storage unit 190 of the information processing apparatus 100 according to this embodiment stores in advance an imaging device table (not shown) in which information about the imaging devices 310 and 320 is stored. Two records are stored in advance in the imaging device table. The first record of the imaging device table contains a device ID for identifying the imaging device 310, position information indicating the installation position where the imaging device 310 is installed using three-dimensional coordinate values, and the light of the imaging device 310. Imaging direction information representing the direction of the axis using a three-dimensional vector is associated in advance and stored. In the second record of the imaging device table, the device ID of the imaging device 320, the position information of the imaging device 320, and the imaging direction information of the imaging device 320 are associated in advance and stored. In this embodiment, the three-dimensional vector representing the direction of the optical axis is represented using three-dimensional coordinate values, but the present invention is not limited to this.

When activated, the CPU 101 of the information processing apparatus 100 according to the present embodiment executes movement control processing as shown in FIGS. 20 and 21 using an imaging apparatus table (not shown) or the like. When execution of the movement control process is started, the control unit 130 of the information processing device 100 clears and empties the non-delivery product list stored in the shared memory by the information storage unit 190 (step S71).

The non-delivery product list is a list in which one or more product IDs for identifying non-delivery products are stored. In this embodiment, clearing the non-delivery product list means deleting all product IDs from the non-delivery product list. In addition, in this embodiment, the shared memory of the information storage unit 190 is used for both the movement control processing in FIGS. 20 and 21 and the sales promotion processing in FIG. This is a storage area of the information storage unit 190 that is readable and writable by the CPU 101 of the information processing apparatus 100 in the processing of 1).

Next, the information processing apparatus 100 executes the same processes as steps S11 to S17 in FIG. 8 (steps S72 to S78). As a result, the information processing apparatus 100 performs movement control to move the mobile device 600 loaded with the ordered products G1 to G3 to the delivery destination position D1 of the user U1. Machine 600 outputs a receipt request for receiving ordered products G1 to G3. In the present embodiment, as in the first embodiment, the following description will be made by citing as a specific example a case where the user U1 who is the recipient does not appear at the delivery destination position D1 even after the delivery time "10 minutes" has passed. conduct.

After that, the information processing apparatus 100 determines that the delivery time "10 minutes" has passed after outputting the receipt request (step S79; Yes), and executes the same processing as steps S19 to S22 in FIG. 9 (step S80 to S83). As a result, the information processing apparatus 100 determines that the order products G1 to G3 are the non-delivery products G1 to G3 that have not been delivered to the user U1 who is the recipient, and decides to sell the non-delivery products G1 to G3. Then, the value of the settlement flag is initialized to "false" indicating that the settlement of the payment amount for the non-delivery products G1 to G3 has not been completed. Next, the control unit 130 of the information processing device 100 adds the product IDs "G1" to "G3" that identify the non-delivery products G1 to G3, respectively, to the non-delivery product list stored in the shared memory by the information storage unit 190. (step S84).

Here, interrupting the explanation of the movement control process, the CPU 101 of the information processing apparatus 100 will explain the sales promotion process as shown in FIG. I do. The sales promotion process is a process for urging users of physical stores to purchase non-delivery products G1 to G3.

When the execution of the sales promotion process is started, the acquisition unit 110 of the information processing device 100 acquires the non-delivery product list stored in the information storage unit 190, and the control unit 130 checks the status of the acquired non-delivery product list. is in an empty state that does not include a product ID (step S111). At this time, if it is determined that the non-delivery product list is empty (step S111; Yes), the information processing apparatus 100 sleeps for a predetermined period of time, and then executes the process of step S111. repeat.

On the other hand, if it is determined that the non-delivery product list is not empty (step S111; No), the acquisition unit 110 of the information processing device 100 selects non-delivery products G1 to G3 from the non-delivery product list. "G3" are obtained from the product IDs "G1" to "G3" (step S112). Next, the information processing apparatus 100 executes the same process as step S23 in FIG. As a result, the information processing apparatus 100 determines a discount price by discounting the total price of the non-delivery products G1 to G3 identified by the acquired product IDs "G1" to "G3" (step S113). In the present embodiment, as in the first embodiment, the following description will be given by taking as a specific example the case where the discount price is determined to be "180 yen".

After that, when the first data communication circuit 104a of the information processing device 100 receives the information representing the captured image obtained by capturing the image of the actual store and the device ID from the imaging devices 310 and 320, the acquisition unit 110 acquires information representing the captured images of the imaging devices 310 and 320 and the device ID from the first data communication circuit 104a (step S114). In this manner, the acquisition unit 110 acquires a set of two captured images having parallax with each other, including the captured image of the imaging device 310 and the captured image of the imaging device 320 .

Next, the control unit 130 of the information processing apparatus 100 selects an image area (hereinafter referred to as a user area) corresponding to the user in the actual shop from each of the two captured images represented by the acquired information. Or try to detect multiple. For this purpose, for example, the acquisition unit 110 acquires information representing a template image of the user stored in advance in the information storage unit 190, and the control unit 130 stores the template image represented by the acquired information and the acquired Template matching is performed based on the two captured images represented by the obtained information.

After that, if the control unit 130 of the information processing apparatus 100 determines that no user area is detected from one or more of the two captured images (step S115; No), it determines that the user is not in the actual shop. Next, the information processing apparatus 100 repeats the above process from step S111 after sleeping for a predetermined period of time.

On the other hand, when the control unit 130 of the information processing device 100 determines that one or more user areas are detected from the captured image of the imaging device 310 (step S115; Yes), the user regions detected from the captured image of the imaging device 310 It is determined that there is an unnoticed user area among one or more user areas (hereinafter referred to as first user area) (step S116; Yes). Next, the control unit 130 focuses on one of the unfocused first user areas (step S117).

After that, the control unit 130 of the information processing apparatus 100 executes a process of specifying the position of the user (hereinafter referred to as the focused user) corresponding to the focused first user area (hereinafter referred to as the focused user area) (step S118). ). For this reason, the control unit 130 controls the target user detected from the captured image of the imaging device 310 within one or more user regions (hereinafter referred to as second user regions) detected from the captured image of the imaging device 320. A region corresponding to the region (hereinafter referred to as a corresponding region) is specified. For this purpose, for example, the control unit 130 detects one or more feature points from the user region of interest, detects one or more feature points from one or more second user regions, detects a plurality of detected features Based on the points, a corresponding area corresponding to the user area of interest is detected from one or more second user areas. Next, the control unit 130 of the information processing device 100 calculates the parallax, which is the difference between the drawing position of the user region of interest in the captured image of the imaging device 310 and the drawing position of the corresponding region in the captured image of the imaging device 320. .

After that, the acquisition unit 110 of the information processing device 100 acquires the position information and the imaging direction information associated with the device ID of the imaging device 310 from an imaging device table (not shown), The attached position information and imaging direction information are acquired. Next, the acquisition unit 110 acquires information representing the focal lengths of the imaging devices 310 and 320 and information representing the size of the image sensor, which are stored in advance in the information storage unit 190 .

After that, the control unit 130 of the information processing device 100 determines the calculated parallax, the focal length of the imaging devices 310 and 320 represented by the acquired information, the size of the imaging device, the installation position, and the direction of the optical axis. , and a three-dimensional coordinate value representing the position of the user of interest is calculated. After that, the control unit 130 generates position information representing the position of the user of interest with the calculated coordinate values.

Next, the control unit 130 of the information processing device 100 identifies the product selected by the noted user (hereinafter referred to as the selected product) among the products sold at the physical store based on the two captured images. try The selected product selected by the user of interest includes, for example, the product in the hand of the user of interest, the product in the shopping basket of the user of interest, and the product in the cart pushed by the user of interest.

For this purpose, the control unit 130 of the information processing apparatus 100 detects one or a plurality of image regions (hereinafter referred to as product regions) corresponding to the product G1 sold at the actual store from the two captured images, and detects the detected product G1. Also, three-dimensional coordinate values representing the positions of one or more products G1 corresponding to one or more product areas are calculated. For this purpose, the acquisition unit 110 acquires information representing the template image of the product G1 stored in the information storage unit 190 in association with the product ID “G1” of the product G1. Next, the control unit 130 calculates three-dimensional coordinate values representing the position of the user of interest with respect to the template image of the product G1 represented by the acquired information and the two captured images. Execute the same processing as the processing described above. As a result, three-dimensional coordinate values representing the positions of one or more products G1 in the actual store are calculated. The information processing apparatus 100 performs the same processing as that for calculating the three-dimensional coordinate values representing the position of the product G1 for all products other than the product G1 sold in the physical store, thereby obtaining the product. Three-dimensional coordinate values are calculated for all products other than G1.

Next, the acquisition unit 110 of the information processing device 100 acquires threshold information representing a predetermined threshold used for identifying the selected product from the information storage unit 190 . A suitable threshold value can be determined experimentally by those skilled in the art. Next, based on the calculated coordinate values and the threshold information, the control unit 130 selects one or a plurality of products in the physical store that are located at a distance equal to or less than the threshold from the position of the noted user. Attempt to identify one or more items.

At this time, the control unit 130 of the information processing apparatus 100 determines that there is no selected product selected by the noted user unless a product located at a position whose distance from the position of the noted user is equal to or less than a threshold value is identified. Therefore, the control unit 130 determines that the selected product is not identified (step S119; No). After that, the information processing apparatus 100 repeats the above process from step S116 in order to focus on an unattended user different from the current focused user.

On the other hand, when one or a plurality of commodities located at a position whose distance from the position of the user of interest is equal to or less than the threshold is specified, the control unit 130 of the information processing device 100 determines that the specified 1 or a plurality of commodities are: The product is identified as a selected product selected by the noted user. Next, the information processing device 100 determines that the selected product has been identified (step S119; Yes).

Next, the control unit 130 of the information processing device 100 determines whether or not one or more of the one or more non-delivery products are included in the identified one or more selected products (step S120). In the present embodiment, a case where non-delivery products are products G1 to G3 is described as a specific example. In addition, in this embodiment, the following description will be made with a more specific example of the case where the selected products are the products G1 and G4.

Therefore, the control unit 130 of the information processing device 100 determines that the product G1, which is one of the non-delivery products G1 to G3, is included in the selected products G1 and G4 (step S120; Yes). Next, the control unit 130 determines that the product G1 is a selected product selected by the user of interest at the physical store and is a duplicate product that is also a non-delivery product that has not been delivered to the user U1.

Thereafter, the acquisition unit 110 of the information processing apparatus 100 acquires information representing the price "100 yen" associated with the product ID "G1" of the duplicate product G1 from the product table of FIG. Next, the control unit 130 determines that the price "100 yen" of the duplicate product G1 represented by the acquired information is the discount price "180" obtained by discounting the total price of the non-delivery products G1 to G3 determined in step S113. is not higher than (step S121; No). That is, the control unit 130 determines that the price "100 yen" of the duplicate product G1 is equal to or less than the discount price "180" of the non-delivery products G1 to G3. Therefore, the control unit 130 determines that the probability that the user of interest will purchase the set of the non-delivery products G1 to G3 is lower than the predetermined probability. After that, the information processing apparatus 100 repeats the above process from step S116 in order to focus on an unattended user different from the current focused user.

After that, the information processing apparatus 100 executes the processes of steps S116 to S120 again (steps S116 to S120). Accordingly, the information processing apparatus 100 focuses on one of the unfocused new first user areas, thereby focusing on the unfocused new user and identifying the selected product of the new focused user. In the present embodiment, the following description will be given by taking as a specific example a case where the user U2 is the new noted user and the products G1, G2, and G4 selected by the user U2 are specified.

Therefore, the information processing apparatus 100 determines that the selected products G1, G2, and G4 include the products G1 and G2, which are one or more of the non-delivery products G1 to G3 (step S120; Yes). Further, the information processing apparatus 100 determines that the products G1 and G2 are selected products and are duplicate products that are also non-delivery products.

Thereafter, the acquisition unit 110 of the information processing apparatus 100 acquires information representing the price "100 yen" associated with the product IDs "G1" and "G2" of the duplicate products G1 and G2 from the product table of FIG. do. Next, the control unit 130 determines that the total price "200 yen" of the overlapping products G1 and G2 is higher than the discount price "180 yen" obtained by discounting the total price of the non-delivery products G1 to G3 (step S121; Yes). Therefore, the control unit 130 determines that the probability that the new noted user U2 will purchase the set of non-delivery products G1 to G3 is equal to or higher than a predetermined probability.

After that, the control unit 130 of the information processing device 100 identifies the face orientation of the new noted user U2 based on the two captured images (step S122). For this purpose, the acquisition unit 110 acquires information representing the template image of the face and information representing the template image of the head stored in advance in the information storage unit 190 . Next, the control unit 130 performs processing for calculating three-dimensional coordinate values representing the position of the user of interest based on the two captured images, the template image of the face, and the template image of the head. Execute similar processing. As a result, three-dimensional coordinate values representing the position of the face and the position of the head of the new user of interest U2 are calculated. After that, based on the calculated three-dimensional coordinate values, control unit 130 calculates a vector representing the direction from the head position to the face position of new noted user U2, and the direction represented by the calculated vector. is identified as the face orientation of the new noted user U2.

After that, the control unit 130 of the information processing device 100 identifies one or more display devices within the field of view of the new noted user U2 among the display devices 201 to 220 based on the identified face orientation. try to For this reason, based on the three-dimensional coordinate values representing the position and orientation of the face of the new user of interest U2, the control unit 130 changes the face position of the new user of interest U2 from the position of the face of the new user of interest U2. A half line pointing in the direction is calculated as an equation representing the line of sight of the new noted user U2.

Next, the acquisition unit 110 of the information processing device 100 acquires from the information storage unit 190 threshold information representing a predetermined threshold used for selecting a display device. A suitable threshold value can be determined experimentally by those skilled in the art. Next, based on the calculated equation and the threshold information, the acquisition unit 110 finds a correspondence between position information representing a position where the distance to the line of sight of the new noted user U2 is equal to or less than the threshold from a display device table (not shown). Attempt to get the attached device ID.

At this time, if the device ID is not acquired, the control unit 130 of the information processing device 100 determines that there is no display device within the field of view of the new noted user U2. Therefore, the control unit 130 determines that the display device within the field of view of the new noted user U2 cannot be identified (step S123; No). After that, the information processing apparatus 100 repeats the above process from step S116 in order to focus on an unfocused user different from the new focused user U2.

On the other hand, when one or more device IDs are acquired, the control unit 130 of the information processing device 100 causes the display device identified by the one or more device IDs to come into the field of view of the new noted user U2. (step S123; Yes). In the present embodiment, the following description will be given as a specific example of a case where it is specified that the display device 201, which is an electronic signboard, and the display device 220, which is an electronic price tag, are within the field of view of the new noted user U2. is performed, but is not limited to this. It is specified that only one or more of the display devices 201 to 210 that are electronic signboards or only one or more of the display devices 211 to 220 that are electronic price tags are within the field of view of the new noted user U2. May be.

Next, the control unit 130 of the information processing device 100 generates sales promotion notices for the non-delivery products G1 to G3 by executing the same process as step S24 in FIG. Next, the control unit 130 obtains information representing the product IDs "G1" and "G2" of the selected products G1 and G2, the names "carrot" and "onion", respectively, and the total price of the selected products G1 and G2 "200". Add information representing "Yen" to the promotional notice. In addition, the control unit 130 controls information indicating the product IDs "G1" to "G3" of the non-delivery products G1 to G3, the names "carrot", "onion", and "milk", respectively, and the non-delivery product G1. to the sales promotion notice.

Further, the control unit 130 of the information processing device 100 calculates the difference "20 yen" between the total price "200 yen" of the selected products G1 and G2 and the discount price "180 yen" of the non-delivery products G1 to G3. . Next, the control unit 130 provides information indicating the difference "20 yen" and that if the non-delivery products G1 to G3 are purchased instead of the selected products G1 and G2, the difference "20 yen" and the payment amount will be reduced. Add an informing message and to the promotional notice.

After that, the information processing device 100 outputs a sales promotion notice to the first data communication circuit 104a with the identified display devices 201 and 220 as destinations. After that, the first data communication circuit 104a of the information processing device 100 transmits the sales promotion notice to the display devices 201 and 220, and the display devices 201 and 220 receive and display the sales promotion notice. In this manner, the control unit 130 performs control to display the sales promotion notice on the display devices 201 and 220 (step S124). After that, the information processing apparatus 100 repeats the above process from step S116 in order to focus on an unfocused user different from the new focused user U2.

In step S116, when the information processing apparatus 100 determines that there is no unnoticed user area (step S116; No), the execution of the sales promotion process ends.

Display devices 201 and 220 receive and display promotional notices. In this embodiment, as in the first embodiment, the user U2 who is shopping at the actual store visually recognizes the sales promotion notice displayed on the display device 201 or 220 installed at the actual store, and follows the sales promotion notice to purchase the non-delivery product G1. As a specific example, the following description will be given of a case in which G3 is purchased from G3 and the settlement of the payment amount for non-delivery products G1 to G3 is completed.

Next, the explanation of the movement control process of FIGS. 20 and 21, which is executed in parallel with the sales promotion process which has been explained, will be resumed. After adding the product IDs of non-delivery products G1 to G3 to the non-delivery product list in step S84 of FIG. 21, the control unit 130 of the information processing device 100 executes the same processing as steps S25 and S26 of FIG. (Steps S85 and S86). As a result, when the mobile device 600 returns to the position S of the actual shop, the control unit 130 of the information processing device 100 performs the same processing as that of step S71 in FIG. The state of the product list is made empty (step S87). As a result, in step S111 of the sales promotion process shown in FIG. 22, which is executed in parallel with the movement control process, it is determined that the non-delivery product list is empty (step S111; Yes). Therefore, since the process of step S124 is not executed, the control to display the sales promotion notice on one or more of the display devices 201 to 220 is not performed.

After that, the information processing apparatus 100 performs the same processing as steps S27 to S33 (steps S88 to S94), thereby controlling the mobile device 600 to deliver the non-delivery products G1 to G3 to the purchaser user U2. , the above processing is repeated from step S72.

According to these configurations, a plurality of non-delivery products G1 to G3 are loaded on the mobile device 600, and the display devices in the physical store are the display devices 201 to 210, which are electronic signboards in the physical store. , and displays 211 to 220 which are electronic price tags. The information processing apparatus 100 also includes an acquisition unit 110 that acquires information representing a captured image obtained by capturing an image of the user in the actual shop. Further, the information processing apparatus 100 includes a control unit 130 that identifies a plurality of selected products G1, G2, and G4, which are products selected by the user U2, based on the captured image represented by the acquired information. Based on the captured image, the control unit 130 determines that the commodities G1 and G2, which are one or more of the plurality of non-delivery commodities G1 to G3, are included in the specified plurality of selected commodities G1, G2, and G4. to identify the orientation of the face of the user U2. Further, the control unit 130 identifies the display device 201, which is an electronic signboard, and the display device 220, which is an electronic price tag, within the field of view of the user U2 based on the identified face direction. In addition, the control unit 130 controls the specified display device 201 and the display device 220 to display a sales promotion notice that encourages the purchase of the non-delivery products G1 to G3. Therefore, the information processing apparatus 100 prompts the display devices 201 and 202 within the field of view of the user U2 who has selected the products G1 and G2 included in the non-delivery products G1 to G3 to purchase the non-delivery products G1 to G3. Promotional notices can be displayed. For this reason, the user U2, who has a higher probability of purchasing the non-delivery products G1 to G3 than other users, is displayed with the sales promotion notice. Therefore, the discarding of G3 can be further suppressed. In addition, the information processing apparatus 100 can suppress blocking of advertisements by the display devices 201 to 210, which are electronic signboards, and price display by the display devices 211 to 220, which are electronic price tags.

According to these configurations, the determination unit 120 of the information processing apparatus 100 determines the discount price "180 yen" by discounting the total price of the non-delivery products G1 to G3. In addition, the control unit 130 controls the sum of duplicate products G1 and G2 which are products included in the plurality of selected products G1, G2, and G4 and which are one or more of the plurality of non-delivery products G1 to G3. If the price "200 yen" is higher than the determined discount price "180 yen", the difference "20 yen" between the total price "200 yen" and the discount price "180 yen" It controls display on the display device 201, which is a signboard, and the display device 220, which is an electronic price tag. Therefore, instead of the selected products G1 and G2, the benefits obtained by purchasing the non-delivery products G1 to G3 can be displayed on the display devices 201 and 220. Therefore, the user U2 viewing the display devices 201 and 220 can be given an incentive to purchase non-delivery products G1 to G3.

In this embodiment, the case where the information processing apparatus 100 determines in step S79 in FIG. 21 that the delivery time "10 minutes" has passed since the output of the delivery request has been described as a specific example, but the present invention is limited to this. It does not mean that When the information processing apparatus 100 determines that the delivery time "10 minutes" has not passed (step S79; No), by executing the same processing as steps S34 to S40 in FIG. 9 (steps S95 to S101), The mobile device 600 is controlled to deliver the ordered products G1 to G3 to the user U1 who is the recipient. After that, the information processing apparatus 100 continues execution of the movement control process from step S94.

In this embodiment, since the products G1 and G4 are identified as the selected products, in step S120 of FIG. Although the case where the information processing apparatus 100 makes the determination has been described as a specific example, the present invention is not limited to this. For example, when the product G4 and the product G5 (not shown) are specified as the selected products, the information processing device 100 determines that none of the non-delivery products G1 to G3 is included in the selected products G4 and G5. (Step S120; No). Therefore, the control unit 130 of the information processing apparatus 100 determines that the probability that the user of interest will purchase the set of non-delivery products G1 to G3 is lower than the predetermined probability. After that, the information processing apparatus 100 repeats the above processing from step S116.

In this embodiment, a case where a plurality of non-delivery products G1 to G3 are loaded on the mobile device 600 has been described as a specific example, but the present invention is not limited to this. The mobile device 600 may be loaded with one non-delivery product G1. In this case, when the information processing device 100 determines in step S121 of FIG. 22 that one non-delivery product G1 is included in the specified one or more selected products (step S120; Yes), step S121 It is sufficient to execute the sales promotion process from the On the other hand, when the information processing device 100 determines that one non-delivery product G1 is not included in the specified one or more selected products (step S120; No), the information processing device 100 starts the sales promotion process from step S116. Just run it.

In this embodiment, the information processing system 1 includes an information processing device 100, display devices 201 to 210 that are electronic signboards, display devices 211 to 220 that are electronic price tags, imaging devices 310 and 320, and a mobile device 600. , the terminal devices 700 to 900, the terminal devices 700 to 900 are not limited to this. The information processing system 1 includes an information processing device 100, display devices 201 to 210 which are electronic signboards, imaging devices 310 and 320, a mobile device 600, and terminal devices 700 to 900, which are electronic price tags. The display devices 211 to 220 may not be provided. Further, the information processing system 1 is not limited to this, and includes the information processing device 100, the display devices 211 to 220 which are electronic price tags, the imaging devices 310 and 320, the mobile device 600, and the terminal device 700. 900, but the display devices 201 to 210, which are electronic signboards, may not be provided.

In this embodiment, the information processing apparatus 100 performs control to display the sales promotion notice on the display devices 201 and 220 by sending the sales promotion notice to the display devices 201 and 220 within the field of view of the user U2. However, it is not limited to this. The control unit 130 of the information processing apparatus 100 outputs the sales promotion notice and the display command for displaying the sales promotion notice to the first data communication circuit 104a with the display devices 201 and 220 as destinations. 220 may be controlled to display a sales promotion notice. In this case, when the display devices 201 and 220 receive the sales promotion notice and the display command from the information processing device 100, the display devices 201 and 220 may display the sales promotion notice according to the display command.

In this embodiment, the information processing apparatus 100 identifies the direction from the position of the head of the user U2 toward the position of the face as the orientation of the user U2's face, but the present invention is not limited to this. The control unit 130 of the information processing apparatus 100 may identify the direction from the center of the head of the user U2 toward the center of the face as the orientation of the face of the user U2. For this reason, the control unit 130 expresses the position and shape of the face and the position and shape of the head of the user U2 based on the two captured images, the template image of the face, and the template image of the head. A three-dimensional coordinate value may be calculated. Based on the calculated three-dimensional coordinate values, the control unit 130 of the information processing device 100 determines the three-dimensional coordinate values representing the center position of the user U2's head and the center position of the user U2's face. , and based on the calculated coordinate values, a vector representing the direction from the center of the head of the user U2 to the position of the face may be calculated.

In this embodiment, the information processing system 1 is described as comprising the information processing device 100, the display devices 201 to 220, the imaging devices 310 and 320, the mobile device 600, and the terminal devices 700 to 900. It is not limited to this. The information processing system 1 includes an information processing device 100, P display devices (where P is a natural number), Q imaging devices (where Q is a natural number of 2 or more), and R mobile devices ( However, R is a natural number), and S terminal devices (where S is a natural number) may be provided. The information processing apparatus 100 may also calculate three-dimensional coordinate values representing the position and shape of the user based on Q captured images respectively obtained by the Q imaging devices. The three-dimensional coordinate values representing the position and shape of the user include one or more of three-dimensional coordinate values representing the position and shape of the user's face and three-dimensional coordinate values representing the position and shape of the user's head. good.

Embodiments 1 and 2 of the present invention and modifications 1 to 23 of embodiments can be combined with each other.

An information processing apparatus 100 having a configuration for realizing functions according to any one of Embodiments 1 and 2 and Modifications 1 to 22 of Embodiments, and for realizing functions according to Modification 23 of Embodiment 1. In addition to being able to be provided as an information processing device 690 having the configuration of, a system configured by a plurality of devices, the function according to any one of the first and second embodiments of the present invention and the first to twenty-third modifications of the embodiment It is also possible to provide a system having a configuration for realizing the above as a whole system.

The information processing apparatus 100 can be provided as the information processing apparatus 100 preliminarily provided with a configuration for realizing the functions according to any one of the first and second embodiments and modified examples 1 to 22 of the embodiment. Further, by applying a program, an existing information processing apparatus can be made to function as the information processing apparatus 100 according to any one of the first and second embodiments and modified examples 1 to 22 of the embodiment. In other words, a computer (such as a CPU) that controls an existing information processing apparatus is programmed to implement each functional configuration of the information processing apparatus 100 exemplified in any one of the first and second embodiments and modified examples 1 to 22 of the embodiment. ) can function as the information processing apparatus 100 according to any one of the first and second embodiments and the first to twenty-second modifications of the embodiment.

It can be provided as an information processing device 690 having a configuration for realizing the function according to the modification 23 of the first embodiment of the present invention. Also, by applying a program, an existing information processing device can be made to function as the information processing device 690 according to the modification 23 of the first embodiment. That is, a computer (such as a CPU) that controls an existing information processing device executes a program for realizing each functional configuration of the information processing device 690 exemplified in the modification 23 of the first embodiment. 1 can function as the information processing device 690 according to the modification 23 of 1.

Any method can be used to distribute such a program. For example, it can be stored in a recording medium such as a memory card, a CD (Compact Disc)-ROM, or a DVD (Digital Versatile Disc)-ROM for distribution. It can also be distributed via any communication medium.

The method according to the present invention is performed using the information processing apparatus 100 according to any one of Embodiments 1 and 2 and Modifications 1 to 22 of Embodiments, and the information processing apparatus 690 according to Modification 23 of Embodiment 1. can. Also, the method according to the present invention can be implemented using the information processing system 1 according to any one of the first and second embodiments and modifications 1 to 23 of the embodiment.

Moreover, the present invention is capable of various embodiments and modifications without departing from the broader spirit and scope of the present invention. Moreover, the embodiment described above is for explaining the present invention, and does not limit the scope of the present invention. That is, the scope of the present invention is indicated by the claims rather than the embodiments. Various modifications made within the scope of the claims and within the meaning of equivalent inventions are considered to be within the scope of the present invention.

(Appendix)
(Appendix 1)
To perform feedback control to return a mobile device carrying a non-delivery product, which is a product that has not been delivered to a recipient, from a delivery destination of the non-delivery product to a real store that sells the same product as the non-delivery product. a determination unit that determines
When it is determined that the non-delivery product is loaded on the mobile device and the feedback control is performed on the mobile device, a notification prompting purchase of the non-delivery product is sent to the physical store. a communication unit that transmits to the device;
An information processing device comprising:

(Appendix 2)
When the communication unit receives a sales request for selling the non-delivery product from a terminal device of a purchaser different from the recipient after transmitting the notification, the communication unit receives the non-delivery product from the mobile device. transmitting necessary information to the terminal device of the purchaser;
The information processing apparatus according to Supplementary Note 1, characterized by:

(Appendix 3)
The information necessary for receiving the non-delivery product from the mobile device includes information representing the receiving location of the non-delivery product, and information representing the time at which the mobile device loaded with the non-delivery product arrives at the receiving location. and a code or word for causing the mobile device to release the non-delivered goods.
The information processing apparatus according to appendix 2, characterized by:

(Appendix 4)
The pick-up location is the physical store,
a control unit that performs the feedback control on the mobile device when it is determined to perform the feedback control to return to the physical store;
The device located at the physical store includes one or more of a display device located at the physical store and a terminal device carried by a user located at the physical store,
The communication unit transmits the notification prompting purchase of the non-delivery product to one or more of the display device in the physical store and the terminal device of the user in the physical store.
The information processing apparatus according to appendix 3, characterized by:

(Appendix 5)
The non-delivery product is identified from a storage unit that stores product identification information for identifying the product in association with information indicating whether or not the product can be stored together with the undelivered product when the product is delivered. an acquisition unit that acquires the information associated with the product identification information,
The communication unit transmits the notification prompting purchase of the non-delivery product when the acquired information indicates that the product cannot be stored together with the product that has not been delivered.
5. The information processing apparatus according to any one of appendices 1 to 4, characterized by:

(Appendix 6)
the device at the brick-and-mortar store includes an electronic price tag at the brick-and-mortar store;
the product identification information identifying the non-delivery product from a storage unit that stores price tag identification information that identifies the electronic price tag and product identification information that identifies the product whose price is indicated by the electronic price tag in association with each other; an acquisition unit that acquires the associated price tag identification information,
The communication unit transmits the notification prompting purchase of the non-delivery product to the electronic price tag identified by the acquired price tag identification information.
5. The information processing apparatus according to any one of appendices 1 to 4, characterized by:

(Appendix 7)
the device at the brick-and-mortar store includes an electronic signage at the brick-and-mortar store;
The product identification information for identifying the non-delivery product, from a storage unit that associates and stores device identification information for identifying the electronic signboard and product identification information for identifying the product advertised by display of the electronic signboard. further comprising an acquisition unit that acquires the device identification information associated with
The communication unit transmits the notification prompting purchase of the non-delivery product to the electronic signboard identified by the acquired device identification information.
5. The information processing apparatus according to any one of appendices 1 to 4, characterized by:

(Appendix 8)
The mobile device is loaded with one or more non-delivery products,
the device at the brick-and-mortar store includes one or more of an electronic price tag and an electronic signage at the brick-and-mortar store;
an acquisition unit that acquires information representing an image obtained by capturing an image of the user in the physical store;
Identifying one or a plurality of selected products, which are products selected by the user, based on the image represented by the acquired information;
If one or more of the one or more non-delivery products are included in the identified one or more selected products, identifying the orientation of the user's face based on the image;
Identifying one or more of the electronic price tag and the electronic signage within the field of view of the user based on the identified orientation;
performing control to display the notification prompting the purchase of the one or more non-delivery products on the one or more of the identified electronic price tag and the electronic signboard;
a control unit;
The information processing apparatus according to appendix 1, further comprising:

(Appendix 9)
The determination unit determines a discount price obtained by discounting the total price of the one or more non-delivery products,
The control unit determines the total price of duplicate products that are included in the one or more selected products and that are one or more of the one or more non-delivery products, and the determined discount control to display the difference between the total price and the discount price on the one or more of the identified electronic price tag and the electronic signboard if the total price is higher than the price;
The information processing apparatus according to appendix 8, characterized by:

(Appendix 10)
To perform feedback control to return a mobile device carrying a non-delivery product, which is a product that has not been delivered to a recipient, from a delivery destination of the non-delivery product to a real store that sells the same product as the non-delivery product. a determination unit that determines
When it is determined that the non-delivery product is loaded on the mobile device and the feedback control is performed on the mobile device, a notification prompting purchase of the non-delivery product is sent to the physical store. a communication unit that transmits to the device;
A system characterized by comprising:

(Appendix 11)
A method executed by an information processing device or system,
To perform feedback control to return a mobile device carrying a non-delivery product, which is a product that has not been delivered to a recipient, from a delivery destination of the non-delivery product to a real store that sells the same product as the non-delivery product. a decision step of determining
When it is determined that the non-delivery product is loaded on the mobile device and the feedback control is performed on the mobile device, a notification prompting purchase of the non-delivery product is sent to the physical store. a communication step of sending to the device;
A method comprising:

1: Information processing system 100, 590, 690: Information processing device 101, 691: CPU 102, 692: RAM 103a, 693a: ROM 103b: Hard disk 104a: First data communication circuit 104b: Second data communication circuit 105a, 695a: Video card 105b, 695b: display device 105c, 695c: input device 110: acquisition unit 120: determination unit 130: control unit 190: information storage unit 200, 201 to 220: display device 310, 320: imaging device 500, 600: movement Machine 501 to 504: Propeller arm 511 to 514: Propeller 520, 620: Hangar 521, 621: Storage box 530, 630: Imaging device 541, 641: LiDAR sensor 550: Hook 551: Main unit 551a, 651b: End 551c: Crown portion 552: Pin 553: Connection member 553a, 653b: Connection point 554: Swing member 555: Motor 555a: Shaft 601, 602: Wheel 610: Chassis 621a: Door 621b: Door frame 621c: Deadbolt 621d: Strike 693b: Flash memory 694a: Data communication circuit 696: Position measurement circuit 698: Input/output port 699: Drive circuit 700 to 900: Terminal device A: Product D1: Delivery destination position DB: Distance between ends DH: Depth of receiving hole G: Ring L: String LN: First communication network IN: Second communication network S: Location of delivery source TR: Width of ring in extraction direction

Claims (11)

To perform feedback control to return a mobile device carrying a non-delivery product, which is a product that has not been delivered to a recipient, from a delivery destination of the non-delivery product to a real store that sells the same product as the non-delivery product. a determination unit that determines
When it is determined that the non-delivery product is loaded on the mobile device and the feedback control is performed on the mobile device, a notification prompting purchase of the non-delivery product is sent to the physical store. a communication unit that transmits to the device;
An information processing device comprising: When the communication unit receives a sales request for selling the non-delivery product from a terminal device of a purchaser different from the recipient after transmitting the notification, the communication unit receives the non-delivery product from the mobile device. transmitting necessary information to the terminal device of the purchaser;
The information processing apparatus according to claim 1, characterized by: The information necessary for receiving the non-delivery product from the mobile device includes information representing the receiving location of the non-delivery product, and information representing the time at which the mobile device loaded with the non-delivery product arrives at the receiving location. and a code or word for causing the mobile device to release the non-delivered goods.
3. The information processing apparatus according to claim 2, characterized by: The pick-up location is the physical store,
a control unit that performs the feedback control on the mobile device when it is determined to perform the feedback control to return to the physical store;
The device located at the physical store includes one or more of a display device located at the physical store and a terminal device carried by a user located at the physical store,
The communication unit transmits the notification prompting purchase of the non-delivery product to one or more of the display device in the physical store and the terminal device of the user in the physical store.
4. The information processing apparatus according to claim 3, characterized by: The non-delivery product is identified from a storage unit that stores product identification information for identifying the product in association with information indicating whether or not the product can be stored together with the undelivered product when the product is delivered. an acquisition unit that acquires the information associated with the product identification information,
The communication unit transmits the notification prompting purchase of the non-delivery product when the acquired information indicates that the product cannot be stored together with the product that has not been delivered.
The information processing apparatus according to any one of claims 1 to 4, characterized in that: the device at the brick-and-mortar store includes an electronic price tag at the brick-and-mortar store;
the product identification information identifying the non-delivery product from a storage unit that stores price tag identification information that identifies the electronic price tag and product identification information that identifies the product whose price is indicated by the electronic price tag in association with each other; an acquisition unit that acquires the associated price tag identification information,
The communication unit transmits the notification prompting purchase of the non-delivery product to the electronic price tag identified by the acquired price tag identification information.
The information processing apparatus according to any one of claims 1 to 4, characterized in that: the device at the brick-and-mortar store includes an electronic signage at the brick-and-mortar store;
The product identification information for identifying the non-delivery product, from a storage unit that associates and stores device identification information for identifying the electronic signboard and product identification information for identifying the product advertised by display of the electronic signboard. further comprising an acquisition unit that acquires the device identification information associated with
The communication unit transmits the notification prompting purchase of the non-delivery product to the electronic signboard identified by the acquired device identification information.
The information processing apparatus according to any one of claims 1 to 4, characterized in that: The mobile device is loaded with one or more non-delivery products,
the device at the brick-and-mortar store includes one or more of an electronic price tag and an electronic signage at the brick-and-mortar store;
an acquisition unit that acquires information representing an image obtained by capturing an image of the user in the physical store;
Identifying one or a plurality of selected products, which are products selected by the user, based on the image represented by the acquired information;
If one or more of the one or more non-delivery products are included in the identified one or more selected products, identifying the orientation of the user's face based on the image;
Identifying one or more of the electronic price tag and the electronic signage within the field of view of the user based on the identified orientation;
performing control to display the notification prompting the purchase of the one or more non-delivery products on the one or more of the identified electronic price tag and the electronic signboard;
a control unit;
The information processing apparatus according to claim 1, further comprising: The determination unit determines a discount price obtained by discounting the total price of the one or more non-delivery products,
The control unit determines the total price of duplicate products that are included in the one or more selected products and that are one or more of the one or more non-delivery products, and the determined discount control to display the difference between the total price and the discount price on the one or more of the identified electronic price tag and the electronic signboard if the total price is higher than the price;
9. The information processing apparatus according to claim 8, characterized by: To perform feedback control to return a mobile device carrying a non-delivery product, which is a product that has not been delivered to a recipient, from a delivery destination of the non-delivery product to a real store that sells the same product as the non-delivery product. a determination unit that determines
When it is determined that the non-delivery product is loaded on the mobile device and the feedback control is performed on the mobile device, a notification prompting purchase of the non-delivery product is sent to the physical store. a communication unit that transmits to the device;
A system characterized by comprising: A method executed by an information processing device or system,
To perform feedback control to return a mobile device carrying a non-delivery product, which is a product that has not been delivered to a recipient, from a delivery destination of the non-delivery product to a real store that sells the same product as the non-delivery product. a decision step of determining
When it is determined that the non-delivery product is loaded on the mobile device and the feedback control is performed on the mobile device, a notification prompting purchase of the non-delivery product is sent to the physical store. a communication step of sending to the device;
A method comprising:

Images