JP7170153B1 - Information processing device and information processing method - Google Patents

Abstract

An information processing apparatus and an information processing method are provided that enable a user to grasp the time it takes to receive a product or service at a specific location such as a store. In an information processing system (S) including an information processing device (1), a user terminal (2), and a provision location device (3), the information processing device (1), which is one or a plurality of servers, receives information from a user terminal (2) used by a user. , a receiving unit 131 for receiving location identification information for identifying the location where the user receives the product, and when one or more products provided at the location corresponding to the location identification information were provided in the past. An acquisition unit 132 that acquires the actual time taken, a calculation unit 133 that calculates the time required for each of one or more products to be provided to the user using the actual time, and one or more products. and a transmission unit 134 that associates product information with time information indicating the time required for each of one or more products and transmits the information to the user terminal 2 . [Selection drawing] Fig. 2

Description

The present invention relates to an information processing apparatus and information processing method for processing information on products and services provided at a specific location such as a store.

A system that generates a menu in response to a request from a user terminal used by a user and outputs the generated menu to the user terminal is described (see Patent Document 1, for example).

JP 2019-32831 A

Conventionally, a user places an order, for example, considering the time it takes to provide a product or service based on the details of the product or service described on a menu. However, since the time it takes to provide products and services varies from store to store, it may take a significantly different amount of time than expected before the user receives the products or services.

Accordingly, the present invention has been made in view of these points, and an object of the present invention is to enable a user to grasp the time it takes to receive a product or service at a specific place such as a store.

An information processing apparatus according to a first aspect of the present invention includes a receiving unit for receiving location identification information for identifying a location where the user receives a product from a user terminal used by the user; an acquisition unit that acquires a track record time taken when each of the one or more products provided at the corresponding location was provided in the past, and using the track record time, each of the one or more products is By associating a calculation unit that calculates the time required to be provided to the user, product information indicating the one or more products, and time information indicating the required time for each of the one or more products, and a transmission unit that transmits to the user terminal.

The receiving unit receives, from the user terminal, information indicating whether or not the user will bring the product back from the location, and the calculating unit calculates the actual time and the user bringing the product back from the location. The required time may be calculated using whether or not.

The receiving unit receives information indicating the current location of the user terminal, and the calculating unit moves the user from the current location to the location, and the one or more products are provided to the user. You may calculate the said required time which it takes until.

The receiving unit receives information indicating the current location of the user terminal, the calculating unit moves the user from the current location to the location, and the one or more products are provided to the user, The time required for the user to return from the location to the current position may be calculated.

The calculation unit may calculate a statistical value of the actual time for each of the one or more products as the required time for the product.

The calculation unit may calculate, as the required time, the statistical value of the actual time in a period of a predetermined length retroactively from the current date and time.

The calculation unit may calculate, as the required time, the statistical value of the actual time during a period in which at least one of a time period, a day of the week, a month, and a season is common to the current date and time.

The calculation unit calculates the elapsed time from the order date and time of the one or more commodities after being ordered but before being provided, and the one or more commodities after being ordered but before being provided and/or using at least one of, the transmission unit may calculate the congestion degree of the location, and transmit the congestion degree to the user terminal.

The calculation unit may calculate the required time using the actual time and the degree of congestion.

The acquisition unit may acquire reservation information indicating a reservation for using the location, and the calculation unit may calculate the required time using the actual time and the reservation information.

The receiving unit receives information indicating the number of people accompanied by the user from the user terminal, and the calculating unit calculates the required time using the actual time and the number of people. good too.

The receiving unit receives, from the user terminal, order information specified by the user indicating the order or timing of providing the one or more products ordered by the user, and the transmitting unit receives the location identification The order information may be transmitted to a device associated with the information.

The transmitting unit transmits, to the user terminal, proposal information indicating the order or timing of providing the one or more products ordered by the user, determined according to a predetermined rule, and the receiving unit transmits the proposal information. may be received from the user terminal displaying the order information.

An information processing method according to a second aspect of the present invention includes a step of receiving, from a user terminal used by a user, location identification information for identifying a location where the user receives the product, which is executed by a processor; acquiring the actual time taken when each of the one or more products provided at the location identified by the location identification information was provided in the past; a step of calculating the required time required for each of the products to be provided to the user; product information indicating the one or more products; and time information indicating the required time for each of the one or more products. correlating and transmitting to the user terminal.

ADVANTAGE OF THE INVENTION According to this invention, it is effective in the ability for a user to grasp the time it takes to receive goods or services at a specific place such as a store.

1 is a schematic diagram of an information processing system according to an embodiment; FIG. 1 is a block diagram of an information processing system according to an embodiment; FIG. FIG. 10 is a schematic diagram for explaining processing when a user places an order after or before coming to a providing place; FIG. 4 is a schematic diagram of exemplary performance information; FIG. 4 is a schematic diagram of a user terminal displaying an exemplary order screen; FIG. 4 is a schematic diagram of a user terminal displaying an exemplary order list screen; FIG. 4 is a schematic diagram of a user terminal displaying an exemplary order list screen; 4 is a sequence diagram of an exemplary information processing method executed by the information processing system according to the embodiment; FIG.

[Overview of information processing system S]
FIG. 1 is a schematic diagram of an information processing system S according to this embodiment. The information processing system S includes an information processing device 1 , a user terminal 2 and a provision location device 3 . The information processing system S may include devices such as other servers and terminals.

The information processing device 1 is a computer for processing information related to product orders at a supply location such as a store. The information processing device 1 is, for example, one or more servers. The provision place is a place for providing the product ordered by the user to the user. A product includes at least one of a product provided to a user and a service provided to the user. The article is, for example, food and drink provided at a restaurant. The service is, for example, a haircut service provided by a beauty parlor or a barber shop.

The user terminal 2 is a computer used by a user. The user terminal 2 receives input from the user and outputs information received from the information processing device 1 to the user. The user terminal 2 is brought to the provision location by the user or placed at the provision location. A user is a person who receives the provision of the product at the provision location. The user terminal 2 is associated with user identification information (hereinafter referred to as user ID) for identifying the user who uses the user terminal 2 .

The user terminal 2 is, for example, a smart phone, a tablet terminal, or a personal computer. The user terminal 2 has an operation unit such as a touch panel or a keyboard for accepting user operations, a display unit such as a liquid crystal display for displaying information, and an imaging unit including an imaging element for imaging. . The user terminal 2 communicates with the information processing device 1 by at least one of wired communication and wireless communication.

The provision place device 3 is a computer used by an employee of the provision place. The providing place device 3 outputs the information received from the information processing device 1 to the employee at the providing place. The provision place device 3 is associated with place identification information (hereinafter referred to as place ID) for identifying the place where the user receives the offer of the product. The provision place device 3 is, for example, a POS (Point of Sales) device, a smart phone, a tablet terminal, or a personal computer. The providing place device 3 has a display unit such as a liquid crystal display for displaying information. The provision location device 3 communicates with the information processing device 1 through at least one of wired communication and wireless communication.

The outline of the processing executed by the information processing system S according to this embodiment will be described below. When the user places an order after arriving at the providing place, the user terminal 2 identifies the place where the user receives the product by reading the code C placed at the place where the user is seated at the providing place, for example. Get the location ID for Code C is, for example, a bar code or a two-dimensional code. In addition, when the user places an order before coming to the providing place, the user terminal 2, for example, receives the designation of the providing place where the user is scheduled to come, and acquires the place ID corresponding to the specified providing place. . The user terminal 2 transmits the location ID and the user ID for identifying the user who uses the user terminal 2 to the information processing device 1 .

The information processing device 1 receives the location ID and the user ID from the user terminal 2 . The information processing device 1 acquires the actual time taken when the product provided at the location corresponding to the location ID was provided in the past. The information processing device 1 uses the acquired actual time to calculate the time required for the product to be provided to the user. The information processing device 1 associates product information (also referred to as a menu) indicating one or more products provided at a location corresponding to the location ID with time information indicating the calculated required time, and transmits the information to the user terminal 2. do.

The user terminal 2 receives product information and time information from the information processing device 1 and displays them on the display unit. The user terminal 2 accepts designation of one or more products to be ordered by the user among the one or more products indicated by the product information. The user terminal 2 transmits to the information processing device 1 order information indicating one or more products ordered by the user and a location ID.

The information processing device 1 receives the order information and the location ID from the user terminal 2 . The information processing device 1 transmits the order information and the location ID to the provision location device 3 associated with the location ID. The providing place device 3 receives the order information and the place ID from the information processing device 1 and displays them on the display unit. An employee at the providing location provides one or more products indicated by the order information to the user at the location corresponding to the location ID.

In this manner, the information processing system S calculates the required time required for the product to be provided to the user based on the actual time it took for the product to be provided at the provision location such as a store in the past, and and the required time are associated with each other and presented to the user. As a result, the information processing system S can let the user know how long it will take to receive the product or service at the providing location.

[Configuration of information processing system S]
FIG. 2 is a block diagram of the information processing system S according to this embodiment. In FIG. 2, arrows indicate main data flows, and there may be data flows other than those shown in FIG. In FIG. 2, each block does not show the configuration in units of hardware (apparatus), but the configuration in units of functions. As such, the blocks shown in FIG. 2 may be implemented within a single device, or may be implemented separately within multiple devices. Data exchange between blocks may be performed via any means such as a data bus, network, or portable storage medium.

The information processing device 1 has a communication section 11 , a storage section 12 and a control section 13 . The information processing device 1 may be configured by connecting two or more physically separated devices by wire or wirelessly. Further, the information processing device 1 may be configured by a cloud that is a collection of computer resources.

The communication unit 11 has a communication controller for transmitting and receiving data between the user terminal 2 and the providing location device 3 via the network. The communication unit 11 notifies the control unit 13 of data received from the user terminal 2 via the network. Also, the communication unit 11 transmits data output from the control unit 13 to the user terminal 2 and the provision location device 3 via the network.

The storage unit 12 is a storage medium including a ROM (Read Only Memory), a RAM (Random Access Memory), a hard disk drive, and the like. The storage unit 12 stores programs executed by the control unit 13 in advance. In addition, the storage unit 12 stores in advance performance information indicating the actual time it took to provide each of one or a plurality of products provided at the provision location in the past. In addition, the storage unit 12 stores in advance product information indicating one or more products provided at a providing location in association with a location ID for identifying the location. The storage unit 12 may be provided outside the information processing apparatus 1, in which case data may be exchanged with the control unit 13 via a network.

The control unit 13 has a reception unit 131 , an acquisition unit 132 , a calculation unit 133 and a transmission unit 134 . The control unit 13 is a processor such as a CPU (Central Processing Unit), for example, and functions as a receiving unit 131, an acquiring unit 132, a calculating unit 133, and a transmitting unit 134 by executing a program stored in the storage unit 12. . At least part of the functions of the control unit 13 may be performed by an electric circuit. Also, at least part of the functions of the control unit 13 may be executed by a program executed via a network.

A configuration for the information processing system S to execute the processing according to this embodiment will be described below. The user terminal 2 acquires a place ID for identifying the place where the user receives the product. The location ID indicates, for example, at least one of a store, which is the location where the product is provided, and a location (table, counter, etc.) where the user is seated in the store, as a location where the user receives the product. The user terminal 2 acquires the place ID by different processing depending on whether the user places an order after coming to the providing place or before coming to the providing place.

FIG. 3(a) is a schematic diagram for explaining the processing when the user places an order after coming to the providing place. For example, when a user comes to a store, which is the place of provision, the user takes a seat anywhere in the store. A code C indicating a location ID for identifying the location in the store where the user is seated is arranged.

Code C is, for example, a bar code or two-dimensional code generated by encoding the location ID according to a predetermined rule, and is printed on paper or the like. Code C is attached to the location where the user is seated, or is handed to the user by an employee at the serving location depending on where the user is seated.

The user terminal 2 captures an image of the code C using the imaging unit in response to the user performing a predetermined operation. The user terminal 2 acquires the location ID indicated by the code C by decoding the captured image of the code C according to a predetermined rule. In this embodiment, the location ID includes, for example, identification information for identifying the store and identification information for identifying the table or counter. The location ID may include only one of identification information for identifying the store and identification information for identifying the table or counter.

FIG. 3(b) is a schematic diagram for explaining the processing when the user places an order before coming to the providing place. Before the user comes to the providing place, the user terminal 2 accepts designation of the providing place where the user plans to come. For example, the user terminal 2 stores in the storage unit in advance information that associates each of a plurality of shops with a location ID corresponding to the shop. The user terminal 2, for example, accepts designation of a store from among a plurality of stores displayed on a map displayed on the display unit, or receives designation of a store from a list of multiple stores displayed on the display unit. . The user terminal 2 acquires the location ID associated with the specified store in the storage unit.

The user terminal 2 stores the acquired location ID in the storage unit. In subsequent processing, the user terminal 2 uses the location ID stored in the storage unit without reading the code C each time. The user terminal 2 transmits the acquired location ID and the user ID for identifying the user who uses the user terminal 2 to the information processing device 1 . A user ID is preset in the user terminal 2 . The user ID is given to the user by, for example, a store that is the place of provision, a settlement company that provides the settlement service used by the user, or a telecommunications carrier that provides the communication service used by the user terminal 2. identification information.

In the information processing device 1 , the receiving unit 131 receives the location ID and the user ID from the user terminal 2 , associates the location ID and the user ID, and stores them in the storage unit 12 . Also, the receiving unit 131 may receive location information indicating the current location of the user terminal 2 from the user terminal 2 . In this case, the user terminal 2 identifies the current position of the user terminal 2 using, for example, a GPS (Global Positioning System), and transmits position information indicating the identified current position to the information processing device 1 .

Further, the receiving unit 131 may receive information indicating whether or not the user will bring back the product from the providing location from the user terminal 2 . In this case, the user terminal 2 accepts a selection as to whether or not the user will bring back the product from the providing location (that is, whether or not the user will use the product within the providing location), and sends the selection result to the information processing device 1. Send.

Further, the receiving unit 131 may receive information indicating the number of people accompanying the user (hereinafter referred to as companions) from the user terminal 2 . In this case, the user terminal 2 accepts the selection of the number of companions and transmits the designated number of people to the information processing device 1 . In addition, the receiving unit 131 receives the same location ID as the location ID received from the user terminal 2 from another information terminal within a predetermined period (for example, within two hours from the time when the location ID is first received from the user terminal 2). If received, the number of other information terminals may be specified by the user as the number of companions. The receiving unit 131 causes the storage unit 12 to store the location ID and the user ID of the user and one or more companions in association with each other.

The acquisition unit 132 acquires the actual time taken when each of the one or more products provided at the location corresponding to the location ID received by the reception unit 131 was provided in the past. The storage unit 12 associates and stores in advance a location ID and performance information indicating the actual time it took to provide one or a plurality of products provided at a location corresponding to the location ID in the past. ing.

FIG. 4 is a schematic diagram of exemplary performance information. The performance information is, for example, information that associates the product provided at the location corresponding to the location ID, the date and time when the product was ordered, and the date and time when the product is provided. Also, the performance information may include the completion date and time of the product (cooking completion time, etc.) instead of or in addition to the provision date and time. In the performance information, the time from the order date and time to the provision date and time or the completion date and time indicates the actual time taken when the product was provided in the past. In addition, the performance information may include performance time in place of or in addition to the order date and time and the provision date and time. The performance information is not limited to the specific information shown here, and may include other information.

The acquisition unit 132 extracts the performance information associated with the location ID received by the reception unit 131 from one or more pieces of performance information pre-stored in the storage unit 12, and obtains the performance time indicated by the extracted performance information. get.

Further, the acquisition unit 132 may acquire reservation information indicating a reservation for using the location corresponding to the location ID received by the reception unit 131 . The reservation information includes, for example, the date and time when customers are scheduled to come to the providing location and the number of customers.

The calculation unit 133 uses the actual time acquired by the acquisition unit 132 to calculate the time required for each of the one or more products to be provided to the user. The calculation unit 133 calculates, for example, a statistical value such as an average value, a median value, or a mode of actual times for each of one or more products as the required time for the product. As a result, the information processing apparatus 1 can present to the user the required time that reflects the results of past provision of the product at the provision location.

Further, the calculation unit 133 may calculate, as the required time, a statistical value of the actual time in a period of a predetermined length going back from the current date and time. For example, the calculation unit 133 calculates, from the actual times acquired by the acquisition unit 132, the actual times of products whose order date and time or offer date and time are included in a period of a predetermined length (for example, one hour) going back from the current date and time. is extracted, and the statistical value of the extracted actual time is calculated as the required time. As a result, the information processing apparatus 1 can easily reflect the actual time in the most recent situation at the provision location in the required time.

Further, the calculation unit 133 may calculate, as the required time, a statistical value of the actual time in a period in which at least one of the time period, the day of the week, the month, and the season is common to the current date and time. For example, when the current date and time is a weekday lunchtime, the calculation unit 133 calculates the track record of products whose order date and time or offer date and time are included in the past weekday lunchtime from among the actual times acquired by the acquisition unit 132. Time is extracted, and the statistical value of the extracted actual time is calculated as the required time. As a result, the information processing apparatus 1 can easily reflect the actual time in a situation similar to the current situation of the provision location in the required time.

When the user places an order before coming to the providing place, the calculation unit 133 calculates the time required for the user to move from the current position to the providing place and for each of the one or more products to be provided to the user. may In this case, the calculation unit 133 calculates, for example, the travel time from the current position indicated by the position information received by the reception unit 131 to the provision location by a known route search method, and the calculated travel time and the statistics of the actual time The total value of the value and is calculated as the required time. As a result, the information processing apparatus 1 can present to the user the time required for receiving the provision of the product after the user moves from the office or home to the provision location.

When the user places an order before coming to the providing place, the calculation unit 133 calculates that the user moves from the current position to the providing place, one or more products are provided to the user, and the user moves from the providing place to the current position. The time required to return may be calculated. In this case, the calculation unit 133 calculates, for example, the travel time from the current position indicated by the position information received by the reception unit 131 to the provision location by a known route search method, and doubles the calculated travel time. , and the statistical value of the actual time is calculated as the required time. As a result, the information processing apparatus 1 can present to the user the time required for the user to move from the office or home to the providing location, receive the product, and then return to the office or home.

The calculation unit 133 may calculate the required time using other information in addition to the actual time. For example, the calculation unit 133 calculates, in addition to the actual time, reservation information indicating a reservation for using the providing place, whether or not the user will bring back the product from the providing place, the number of companions, and the number of employees present at the providing place. The required time may be calculated using at least one of the number of members and the weather of the region including the provision location.

The calculation unit 133, for example, counts the number of people who plan to visit the store during a predetermined period (within two hours from the current date and time) including the current date and time based on the reservation information acquired by the acquisition unit 132, and counts the total number of people. The larger the number of people, the longer the required time, and the smaller the total number of people, the shorter the required time. As a result, the information processing apparatus 1 can reflect, in the required time, the tendency that the number of orders increases when the number of people planning to come to the store is large, and therefore it tends to take a long time to provide products.

For example, the calculation unit 133 makes the required time longer when the user brings back the product from the providing place than otherwise. As a result, the information processing apparatus 1 can reflect, in the required time, the time it takes to pack the product so that it can be taken home. For example, the calculator 133 lengthens the required time as the number of people accompanying the user increases, and shortens the required time as the number of companions decreases. As a result, the information processing apparatus 1 can reflect, in the required time, the tendency that the number of orders increases when the number of companions is large, and therefore it tends to take a long time to provide products.

For example, the calculation unit 133 lengthens the required time as the number of employees present at the provision location at the current date and time is smaller, and shortens the required time as the number of employees present at the provision location is larger. As a result, the information processing apparatus 1 can reflect, in the required time, the tendency that it tends to take a long time to provide products when the number of employees at the providing location is small. For example, the calculation unit 133 makes the required time longer when the weather in the area including the provision location at the current date and time is good (such as when it is sunny). As a result, the information processing apparatus 1 can reflect, in the required time, the tendency that the providing place is crowded when the weather is fine and the providing place is vacant when the weather is bad.

For example, the calculation unit 133 calculates the number of people who are planning to visit the store during a predetermined period (within two hours from the current date and time) including the current date and time, based on the number of visitors on a past date when the weather is the same as the current date and time. can be predicted. The past date is preferably the date of the same day of the week (weekday or holiday) as the current day of the week. The calculation unit 133 lengthens the required time as the predicted number of people increases, and shortens the required time as the predicted number of people decreases. As a result, the information processing apparatus 1 can reflect the number of visitors on a past date whose situation is similar to that of the current day in the required time.

The calculation unit 133 may calculate a degree of congestion indicating the extent to which the providing place is crowded. Based on the order information, which will be described later, stored in the storage unit 12, the calculation unit 133 calculates the elapsed time from the order date and time of the one or more products after they have been ordered and before they are provided, and and the number of one or more commodities before being provided, and the congestion degree of the providing place is calculated using at least one of .

For example, the calculation unit 133 determines if the elapsed time from the order date and time of one or more products after being ordered but before being provided is longer than the required time calculated by the calculation unit 133. Make congestion higher than In addition, for example, the calculation unit 133 increases the degree of congestion when the number of one or more products after being ordered but before being provided is equal to or greater than a predetermined threshold than otherwise. Thereby, the information processing apparatus 1 can present the current degree of congestion of the providing place to the user in addition to the required time.

Further, the calculating unit 133 may calculate the degree of congestion based on the actual time in chronological order. For example, the calculation unit 133 calculates that when a plurality of actual times for one product in a period of a predetermined length (for example, one hour) before the current date and time increases in chronological order, the congestion is greater than otherwise. increase the degree. As a result, the information processing apparatus 1 can predict whether the providing place tends to be crowded or vacant from now on, and reflect it in the degree of congestion.

Further, the calculation unit 133 may calculate the degree of congestion based on the number of location IDs (the number of information terminals that have transmitted the location IDs) read within a predetermined period of time at the store. Furthermore, the calculation unit 133 calculates the degree of congestion based on the number of location IDs read in the store within a predetermined period and the number of one or more products after ordering and before being served. can be calculated. Thereby, the information processing device 1 can estimate the number of customers in the store and reflect it in the degree of congestion.

Further, the calculation unit 133 may calculate the required time using the actual time acquired by the acquisition unit 132 and the calculated degree of congestion. For example, the calculation unit 133 multiplies the required time calculated using the actual time by a coefficient that increases as the degree of congestion increases and decreases as the degree of congestion decreases. As a result, the information processing apparatus 1 can present to the user the required time that takes into consideration both the actual time it took to provide the product in the past and the current degree of congestion at the providing location.

In addition, the calculation unit 133 calculates, for example, the degree of congestion (high, medium, small degree, etc.) based on the number of customers or orders in the store, and the number of resources (high, medium, etc.) that can be provided based on the number of employees. , degree of smallness, etc.), and increase or decrease the time it takes for the product to be provided to the user with respect to the standard or standard provision time that is preset for each product or product type, or An approximate time may be calculated.

The transmitting unit 134 acquires product information associated with the location ID received by the receiving unit 131 from the product information stored in advance in the storage unit 12 . The product information includes, for example, at least one of an image, name, and price of each of one or more products provided at the providing location.

The transmission unit 134 may allow ordering of only products that can be provided by the user's scheduled time of leaving the store, among one or more products indicated by the acquired product information. The scheduled exit time of the user is, for example, the time when a predetermined time (such as two hours) has passed since the time when the user came to the providing place. In this case, the transmission unit 134 allows orders to be placed for products for which the required time calculated by the calculation unit 133 has elapsed from the current date and time before the scheduled closing time, and for products after the scheduled closing time. Make ordering impossible. The transmission unit 134 deletes items that cannot be ordered from the item information, or sets them as unselectable on the user terminal 2 . Thereby, the information processing device 1 can allow the user to grasp the products that can be provided by the scheduled closing time.

The transmission unit 134 may select a suggested product to recommend to the user from one or more products indicated by the acquired product information. The transmitting unit 134, for example, makes the display modes of the suggested product and other products different from each other in the acquired product information. The transmission unit 134, for example, acquires user attributes (age, family, preferences, presence or absence of allergies, health values, etc.) from a predetermined server, and proposes products (products popular among young people, etc.) corresponding to the acquired attributes. Select as a product.

In addition, the transmission unit 134, for example, receives an input from the user terminal 2 as to whether the user's visit on the day is the first store or the second store or later, and the product corresponding to whether it is the first store or the second store or later (the second store). Drinks, etc. after that) is selected as a proposed product. In addition, the transmission unit 134 selects, for example, a product corresponding to the number of companions (a large dish, etc. if there are multiple people) as a suggested product. The transmission unit 134 may give a privilege (discount coupon, etc.) to the user according to the selected proposed product.

When there are one or more products after the order has been placed by the user and before the product is provided, and the time until the next product is provided is equal to or greater than a predetermined threshold, the transmission unit 134 , a product that can be provided earlier than the next product (that is, a product whose required time is shorter than the time until the next product is scheduled to be provided) may be selected as the suggested product.

The transmission unit 134 associates the acquired product information with the time information indicating the required time calculated by the calculation unit 133 , and transmits the information to the user terminal 2 . Also, the transmission unit 134 may transmit the degree of congestion calculated by the calculation unit 133 to the user terminal 2 . The user terminal 2 displays the product information, the time information and the degree of congestion received from the information processing device 1 on the display unit.

FIG. 5 is a schematic diagram of the user terminal 2 displaying an exemplary order screen A. As shown in FIG. The order screen A includes product information A1, time information A2, degree of congestion A3, and an order button A4. The product information A1 represents the image, name and price of each of one or more products offered at the store. Among the one or more products indicated by the product information A1, the display mode of the suggested product (whether or not there is a display of "Recommended" illustrated in FIG. 5) is different from the display mode of the other products. The user terminal 2 accepts selection of one or more products to be ordered according to the user's operation of the operation unit.

The time information A2 represents the time required for each of the one or more products calculated by the calculation unit 133 . The required time may be expressed as a scheduled provision time (minutes later) or as a scheduled provision time (hour and minute). The scheduled provision time is the time when the required time has passed from the date and time when the product was ordered.

In addition, the time information A2 indicates that the product tends to be provided later than the required time (the upward arrow symbol illustrated in FIG. 5), or that the product tends to be provided earlier than the required time (for example, the downward arrow symbol). arrow symbol). In this case, the calculation unit 133 calculates, for example, the required time when a plurality of actual times in a period of a predetermined length (for example, one hour) before the current date and time for one product increases in chronological order. If it decreases in time series, it is determined that the time tends to be faster than the required time, and the transmission unit 134 transmits the determination result to the user terminal 2 .

The degree of congestion A3 represents the degree of congestion of the providing location calculated by the calculation unit 133 . The degree of congestion may be a numerical value representing the degree of congestion, or may be characters or symbols corresponding to the degree of congestion.

The user terminal 2 accepts selection of one or more products to be ordered by the user from among the one or more products indicated by the product information A1 based on the user's operation of the operation unit. When the order button A4 is selected by the user, the user terminal 2 transmits order information indicating one or more selected products to the information processing device 1 together with the location ID and the user ID. The user terminal 2 may transmit the user ID together with the order information without transmitting the location ID.

In the information processing device 1 , the receiving unit 131 receives the order information, the location ID, and the user ID from the user terminal 2 , associates the received order information, the location ID, and the user ID, and stores them in the storage unit 12 . The receiving unit 131 may specify the location ID associated with the user ID in the storage unit 12 when the location ID is not received from the user terminal 2 .

Until the payment for the order information associated with the location ID received in the storage unit 12 is completed, the reception unit 131 receives the user ID other than the user ID associated with the location ID received in the storage unit 12. Order information may not be accepted. As a result, the information processing apparatus 1 prevents, for example, a third party other than the user and the accompanying person from illegally placing an order using the location ID obtained by taking a photograph of the code C in advance. be able to.

The transmitting unit 134 transmits the order information and the location ID received by the receiving unit 131 to the providing location device 3 associated with the location ID received by the receiving unit 131 .

The providing place device 3 receives the order information and the place ID from the information processing device 1 and displays them on the display unit. An employee at the providing location starts preparing one or more products indicated by the order information, and provides the available products to the user at the location corresponding to the location ID. For example, when a user receives merchandise in a store, the employee provides the merchandise to the user at the table or counter corresponding to the location ID. For example, when the user takes home a product, the employee provides the product to the user visiting the store corresponding to the location ID.

After the product is provided to the user, the provision location device 3 transmits to the information processing device 1 the date and time when the product was provided to the user. In the information processing device 1, when the reception unit 131 receives the provision date and time when the product is provided from the provision location device 3, the reception unit 131 deletes or invalidates the order information of the product in the storage unit 12, and records the performance of the product. Information is stored in the storage unit 12 .

The transmission unit 134 extracts from the storage unit 12 order information including one or a plurality of products after being ordered by the user and before being provided. In addition, the transmission unit 134 may extract order information including one or a plurality of products after being ordered by the user's companion and before being provided, in addition to the user. The transmission unit 134 determines the order or timing of providing one or more products indicated by the extracted order information according to a predetermined rule. The predetermined rule is, for example, information indicating product categories (appetizers, main dishes, desserts, etc.) and the order among a plurality of categories. The transmission unit 134 determines the order or timing (scheduled time of provision) of providing one or a plurality of products, for example, in the order of appetizer, main dish, and dessert.

The transmission unit 134 transmits the extracted order information and the proposal information indicating the determined order or timing to the user terminal 2 . The transmission unit 134 may transmit the order information of only the user, or may transmit the order information of the user and the companion of the user. In this case, the companion uses the information terminal used by the companion to order the product in the same manner as the user terminal 2 . The user terminal 2 displays the order information and proposal information received from the information processing device 1 on the display unit.

6 and 7 are schematic diagrams of the user terminal 2 displaying an exemplary order list screen B. FIG. The order list screen B includes product information B1, time information B2, proposal information B3, a change button B4, and a used button B5. The product information B1 represents the image, name and price of each of one or more products indicated by the order information. The user terminal 2 may display information such as the ingredients and nutritional information of the selected product in response to the user's operation of selecting one of the products in the product information B1.

The time information B2 represents the time required for each of the one or more products calculated by the calculation unit 133 . The required time may be expressed as a scheduled provision time (minutes later) or as a scheduled provision time (hour and minute).

The proposal information B3 represents the order or timing of providing the products determined by the transmission unit 134 . The order of providing a plurality of products is represented by a number indicating the order, for example. The timing of providing a plurality of products is represented by time, for example. This allows the user to know the preferred order or timing of providing the products.

The change button B4 accepts an operation of changing the order or timing of each of the one or more products indicated by the product information B1, or an operation of canceling.

The user terminal 2 may enable selection of the change button B4 for products whose time from the current date and time to the scheduled provision time is equal to or greater than a predetermined threshold, and may disable selection of the change buttons B4 for other products. As a result, the information processing system S can prevent the order of providing products that are about to be provided from being changed or canceled.

When the user terminal 2 displays the order information of the user and the companion, the user terminal 2 enables selection of the product change button B4 indicated by the user's order information, and selects the product change button B4 indicated by the companion's order information. You can make it impossible. As a result, the information processing system S allows the user to change only the user's own order even when the user terminal 2 displays the order information of the companion.

In addition, the user terminal 2 can select the product change button B4 indicated by the companion's order information when the companion has consented in advance (for example, when the companion performs an operation to approve on the information terminal). can be Further, when the product indicated by the companion's order information is in a predetermined category (for example, when it is a platter), the user terminal 2 may make the change button B4 for the product selectable. This allows information processing system S to allow a user to change a companion's order if certain conditions are met.

The user terminal 2 receives designation of the order or timing on the order information, or receives designation of the order to be canceled, based on the operation of the operation unit by the user terminal 2 . The user terminal 2 transmits order information indicating the order or timing designated by the user or cancellation information indicating the order to be canceled to the information processing apparatus 1 together with the location ID.

In the information processing device 1 , the reception unit 131 receives the order information or the cancellation information together with the location ID from the user terminal 2 . Upon receiving the cancellation information, the reception unit 131 deletes or invalidates the order information corresponding to the order indicated by the cancellation information in the storage unit 12 .

When the order information is received, the transmission section 134 transmits the order information and the location ID received by the reception section 131 to the provision location device 3 associated with the received location ID. The providing place device 3 receives the order information and the place ID from the information processing device 1 and displays them on the display unit. As a result, the information processing system S enables the user to easily specify the order or timing of providing the products, and makes it easier for the employee at the providing location to provide the products in that order or timing.

When the user has finished using the product that has already been provided (such as when he has finished eating the product), the user uses the operation unit of the user terminal 2 to perform an operation to select the used button B5. When the used button B5 is selected, the user terminal 2 displays the confirmation area B6 illustrated in FIG. A confirmation area B6 accepts a selection as to whether or not the user wishes to quickly provide the product after it has been ordered by the user but before it is provided. When the user selects to provide the product quickly, the user terminal 2 transmits information indicating the desire to provide the product quickly to the information processing device 1 together with the location ID and the user ID. .

In the information processing device 1 , the receiving unit 131 receives information from the user terminal 2 indicating that the user wishes to provide the product quickly. The transmitting unit 134 transmits information indicating a desire to quickly provide the product to the providing location device 3 associated with the received location ID. The providing place device 3 receives the information from the information processing device 1 indicating that the product is desired to be provided as soon as possible, and displays it on the display unit. This makes it easier for the information processing system S to quickly provide the next product to the user who has finished using the provided product.

[Sequence of information processing method]
FIG. 8 is a sequence diagram of an exemplary information processing method executed by the information processing system S according to this embodiment. The user terminal 2 acquires a place ID for identifying a place where the user receives the product (S11). When the user places an order after arriving at the providing location, the user terminal 2 obtains the location ID indicated by the code C by, for example, capturing an image of the code C placed at the providing location. When the user places an order before coming to the providing place, the user terminal 2 accepts, for example, designation of a store from among a plurality of stores displayed on the map displayed on the display unit, or displays the store on the display unit. Designation of a store is received from the list of a plurality of shops obtained, and a location ID associated with the designated store is acquired. The user terminal 2 transmits the location ID and the user ID to the information processing device 1 .

In the information processing device 1 , the receiving unit 131 receives the location ID and the user ID from the user terminal 2 . The acquisition unit 132 acquires the actual time taken when each of the one or more products provided at the location corresponding to the location ID received by the reception unit 131 was provided in the past (S12). The calculation unit 133 calculates the time required for each of the one or more products to be provided to the user, using the actual time acquired by the acquisition unit 132 (S13). Further, the calculating unit 133 may calculate a degree of congestion indicating the extent to which the providing place is crowded.

The transmitting unit 134 acquires product information associated with the location ID received by the receiving unit 131 from the product information stored in advance in the storage unit 12 . The transmission unit 134 associates the acquired product information with the time information indicating the required time calculated by the calculation unit 133, and transmits them to the user terminal 2 (S14). Also, the transmission unit 134 may transmit the degree of congestion calculated by the calculation unit 133 to the user terminal 2 .

The user terminal 2 displays the product information and time information received from the information processing device 1 on the display unit (S15). The user terminal 2 may display the degree of congestion received from the information processing device 1 on the display unit. The user terminal 2 accepts selection of one or more products to be ordered by the user from among one or more products indicated by the product information based on the user's operation of the operation unit. The user terminal 2 transmits order information indicating one or more selected products to the information processing device 1 together with the location ID and the user ID.

In the information processing device 1 , the receiving unit 131 receives the order information, the location ID, and the user ID from the user terminal 2 , associates the received order information, the location ID, and the user ID, and stores them in the storage unit 12 . The transmitting unit 134 transmits the order information and the location ID received by the receiving unit 131 to the providing location device 3 associated with the location ID received by the receiving unit 131 (S16).

The providing place device 3 receives the order information and the place ID from the information processing device 1, and displays them on the display unit (S17). An employee at the providing location starts preparing one or more products indicated by the order information, and provides the available products to the user at the location corresponding to the location ID. After the product is provided to the user, the provision location device 3 transmits to the information processing device 1 the date and time when the product was provided to the user. In the information processing device 1, when the reception unit 131 receives the provision date and time when the product is provided from the provision location device 3, the reception unit 131 deletes or invalidates the order information of the product in the storage unit 12, and records the performance of the product. Information is stored in the storage unit 12 .

The transmission unit 134 extracts from the storage unit 12 order information including one or a plurality of products after being ordered by the user and before being provided. In addition, the transmission unit 134 may extract order information including one or a plurality of products after being ordered by the user's companion and before being provided, in addition to the user. The transmission unit 134 determines the order or timing of providing one or more products indicated by the extracted order information according to a predetermined rule.

The transmission unit 134 transmits the extracted order information and the proposal information indicating the determined order or timing to the user terminal 2 (S18). The user terminal 2 displays the order information and proposal information received from the information processing device 1 on the display unit (S19).

The user terminal 2 accepts designation of the order or timing on the order information based on the operation of the operation unit by the user terminal 2 (S20). The user terminal 2 transmits order information indicating the order or timing designated by the user to the information processing apparatus 1 together with the location ID.

In the information processing device 1 , the receiving unit 131 receives the order information together with the location ID from the user terminal 2 . When receiving the order information, the transmitting unit 134 transmits the order information and the location ID received by the receiving unit 131 to the providing location device 3 associated with the received location ID (S21). The providing place device 3 receives the order information and the place ID from the information processing device 1, and displays them on the display unit (S22).

[Effects of Embodiment]
The information processing system S according to the present embodiment calculates the required time required for the product to be provided to the user based on the actual time taken when the product was provided in the past at the provision location such as a store, The product and required time are associated with each other and presented to the user. As a result, the information processing system S can let the user know how long it will take to receive the product or service at the providing location.

The present invention makes it possible to contribute to Goal 9 of the Sustainable Development Goals (SDGs) led by the United Nations, "Industry and technological innovation."

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist thereof. be. For example, all or part of the device can be functionally or physically distributed and integrated in arbitrary units. In addition, new embodiments resulting from arbitrary combinations of multiple embodiments are also included in the embodiments of the present invention. The effect of the new embodiment caused by the combination has the effect of the original embodiment.

The processors of the information processing device 1, the user terminal 2, and the provision location device 3 are the main bodies of each step (process) included in the information processing method shown in FIG. That is, the processors of the information processing device 1, the user terminal 2, and the provision location device 3 execute the information processing method shown in FIG. 8 by executing the program stored in the storage unit. Some steps included in the information processing method shown in FIG. 8 may be omitted, the order between steps may be changed, and a plurality of steps may be performed in parallel.

S Information processing system 1 Information processing device 11 Communication unit 12 Storage unit 13 Control unit 131 Reception unit 132 Acquisition unit 133 Calculation unit 134 Transmission unit 2 User terminal 3 Provision location device

Claims (14)

a receiving unit for receiving, from a user terminal used by the user, location identification information for identifying a location where the user receives the provision of the product;
an acquisition unit that acquires a track record time taken when each of the one or more products provided at the location corresponding to the location identification information was provided in the past;
a calculation unit that calculates the time required for each of the one or more products to be provided to the user, using the actual time;
a transmitting unit that associates product information indicating the one or more products with time information indicating the required time for each of the one or more products, and transmits the information to the user terminal;
has
The receiving unit receives, from the user terminal, order information indicating a product ordered by the user from among the one or more products,
After the receiving unit receives the order information, the transmitting unit provides, from among the one or more products, the product ordered by the user that is scheduled to be provided next to the user. Selecting a product whose required time is shorter than the time until the scheduled time as a proposed product, and transmitting information indicating the selected proposed product to the user terminal;
Information processing equipment. The receiving unit receives, from the user terminal, information indicating whether or not the user will bring back the product from the location,
The calculation unit calculates the required time using the actual time and whether or not the user will bring back the product from the location.
The information processing device according to claim 1 . The receiving unit receives information indicating the current location of the user terminal,
The calculation unit calculates the time required for the user to move from the current position to the location and for the one or more products to be provided to the user.
The information processing apparatus according to claim 1 or 2. The receiving unit receives information indicating the current location of the user terminal,
The calculation unit calculates the required time required for the user to move from the current location to the location, the one or more products are provided to the user, and the user to return from the location to the current location. calculate,
The information processing apparatus according to claim 1 or 2. wherein the calculation unit calculates a statistical value of the actual time for each of the one or more products as the required time for the product;
The information processing apparatus according to any one of claims 1 to 4. The calculation unit calculates the statistical value of the actual time in a period of a predetermined length retroactively from the current date and time as the required time.
The information processing device according to claim 5 . The calculation unit calculates the statistical value of the actual time in a period in which at least one of a time period, a day of the week, a month, and a season is common to the current date and time as the required time.
The information processing device according to claim 5 . The calculation unit calculates the elapsed time from the order date and time of the one or more commodities after being ordered but before being provided, and the one or more commodities after being ordered but before being provided and, using at least one of the number of, to calculate the degree of congestion of the place,
The transmission unit transmits the congestion degree to the user terminal,
The information processing apparatus according to any one of claims 1 to 7. The calculation unit calculates the required time using the actual time and the degree of congestion.
The information processing apparatus according to claim 8 . The acquisition unit acquires reservation information indicating a reservation for using the location,
The calculation unit calculates the required time using the actual time and the reservation information.
The information processing apparatus according to any one of claims 1 to 9. The receiving unit receives information indicating the number of people accompanied by the user from the user terminal,
The calculation unit calculates the required time using the actual time and the number of people.
The information processing apparatus according to any one of claims 1 to 10. The receiving unit receives, from the user terminal, order information, which is specified by the user and indicates the order or timing of providing the one or more products ordered by the user,
The transmission unit transmits the order information to a device associated with the location identification information.
The information processing apparatus according to any one of claims 1 to 11. The transmission unit transmits to the user terminal proposal information indicating an order or timing for providing the one or more products ordered by the user, determined according to a predetermined rule, and
The receiving unit receives the order information from the user terminal that displays the proposal information.
The information processing apparatus according to claim 12. the processor executes
a step of receiving, from a user terminal used by the user, location identification information for identifying a location where the user receives the product;
a step of acquiring the actual time taken when each of the one or more products provided at the location identified by the location identification information was provided in the past;
calculating the time required for each of the one or more products to be provided to the user, using the actual time;
a step of associating product information indicating the one or more products with time information indicating the required time for each of the one or more products, and transmitting the information to the user terminal;
a step of receiving, from the user terminal, order information indicating a product to be ordered by the user among the one or more products;
After receiving the order information in the step of receiving the order information, the provision schedule of the product that is scheduled to be provided next to the user among the products ordered by the user from among the one or more products a step of selecting a product for which the required time is shorter than the time until the time as a suggested product;
a step of transmitting information indicating the suggested product selected in the selecting step to the user terminal;
An information processing method comprising:

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