JP7151006B1 - Information processing device, information processing method and information processing program - Google Patents

Abstract

An information processing device, an information processing method, and an information processing program for appropriately receiving and placing a reservation order for takeout are provided. An information processing device (10) connected to a customer terminal (20) through a network (NW) includes an order information acquisition unit (11) for acquiring an order from the customer terminal, and a menu and quantity included in the order. A work time calculation unit 13 that calculates the work time required for preparation; a receipt time calculation unit 14 that calculates a plurality of possible receipt times based on the work time; and a communication processing unit 17 that accepts selection of one receipt time from the available receipt times. [Selection drawing] Fig. 1

Description

The present invention relates to an information processing device, an information processing method, and an information processing program.

A technology is known for delivering merchandise ordered by a customer from outside the store to a physical store.

Japanese Patent No. 4959405

In Patent Document 1, a threshold time is calculated by adding the product lineup time to the current time, and if the pick-up time input by the customer is earlier than the threshold time, the pick-up time is invalidated. disclosed.

However, with the device described in Patent Document 1, the pick-up time that can be received by the customer is unclear, resulting in poor convenience. In addition, the shop side also has to accept the pick-up time at the customer's arbitrary time if it is later than the threshold time, which imposes a heavy workload.

SUMMARY OF THE INVENTION Accordingly, it is an object of the present invention to provide an information processing apparatus capable of appropriately placing and receiving pre-orders for take-out.

In order to achieve the above object, an information processing apparatus according to one aspect of the present invention is an information processing apparatus connected to a customer terminal through a network, comprising an order information obtaining unit for obtaining an order from the customer terminal; a work time calculation unit that calculates the work time required to prepare the order based on the menu and quantity included in the order; a receipt time calculation unit that calculates a plurality of possible receipt times based on the work time; a communication processing unit that transmits the available receipt time to the customer terminal and receives selection of one receipt time from the plurality of available receipt times from the customer terminal;

The receipt time calculation unit may select the plurality of available receipt times from a plurality of specified times specified at predetermined time intervals.

The work time calculation unit may determine a work amount per unit time based on the time at which the work is performed, and calculate the work time based on the work amount.

In order to achieve the above object, an information processing method according to another aspect of the present invention is an information processing method in an information processing device connected to a customer terminal through a network, wherein order information for acquiring an order from the customer terminal is provided. an obtaining step; a working time calculating step of calculating the working time required to prepare the order based on the menu and quantity included in the order; and a receipt time calculating step of calculating a plurality of available pick-up times based on the working time. and a communication processing step of transmitting a plurality of said available reception times to said customer terminal and receiving a selection of one reception time from said plurality of said reception possible times from said customer terminal.

In order to achieve the above object, an information processing program according to still another aspect of the present invention is an information processing program that operates in an information processing apparatus connected to a customer terminal via a network, and obtains an order from the customer terminal. a work time calculation command for calculating the work time required to prepare the order based on the menu and quantity included in the order; and a receipt for calculating a plurality of possible pick-up times based on the work time. A computer is caused to execute a time calculation command and a communication processing command for transmitting a plurality of available reception times to the customer terminal and accepting selection of one reception time from the plurality of reception available times from the customer terminal.
The computer program can be stored in various data-readable recording media and provided, or can be provided in a downloadable manner via a network such as the Internet.

According to the present invention, it is possible to appropriately receive and place orders for pre-orders for takeout.

1 is a functional block diagram showing the functions of the information processing apparatus according to the first embodiment of the present invention and the components connected via a network; FIG. An example of a table stored in the storage unit of the information processing device, which includes (a) an example of a table that stores the correspondence between menus and work amounts, and (b) simultaneous cooking quantity and work time for each menu. and (c) an example of a time chart that stores the amount of work scheduled for each time slot of each day and the reception time. It is a flow chart which shows a flow of processing performed by the above-mentioned information processor.

BEST MODE FOR CARRYING OUT THE INVENTION Hereinafter, embodiments of an information processing apparatus according to the present invention will be described with reference to the drawings.

●Information processing equipment●
FIG. 1 shows the configuration of an information processing apparatus 10 according to an embodiment of the invention. The information processing device 10 is a device that receives an order for a product from a customer terminal 20, estimates the preparation time of the product in the store, and presents the pick-up time to the customer in a selectable manner. The product is, for example, food, but the technical scope of the present invention is not limited to this, and may be any product. When the product is a dish, the preparation time of the product includes the cooking time of the dish, the packaging time for making the dish portable, and the like. Also, the store in this case may be a restaurant where you can eat and drink in the store, or a take-out specialty store that only cooks and delivers. In the following description, the type of food is also called "menu". Also, an order unit including one or a plurality of menus transmitted from one customer terminal is simply referred to as an "order".

As shown in FIG. 1, the information processing device 10 is configured to be able to communicate with a customer terminal 20 used by a customer as a customer and a store terminal 30 used by a store clerk serving the customer via a network NW. The information processing device 10 may be configured by a hardware device, or a part or all of the functions may be realized by a cloud computer. Further, the information processing device 10 may be configured with a plurality of hardware configurations. In this case, the plurality of hardware configurations may be connected by wire or wirelessly to exchange information with each other. Furthermore, each configuration of the information processing apparatus 10 may be implemented by an API (Application Programming Interface).

Communication among the information processing device 10, the customer terminal 20, and the store terminal 30 is wireless in this embodiment, but part or all of the connection may be wired.
In addition, the information processing device 10 may constitute an information processing system together with the store terminal 30 .

● Customer terminal 20
The customer terminal 20 is a terminal operated by a customer, such as a smart phone or a tablet terminal. The customer terminal 20 mainly includes a display unit 21, A functional block composed of an input unit 22 and a communication processing unit 23 is configured.

The display unit 21 is implemented by a display or the like for outputting data. The display unit 21 displays, for example, a list of menus available at the connected store and order history.

The input unit 22 is implemented by a touch panel, keyboard, mouse, camera, microphone, or the like for inputting data. The input unit 22 can input, for example, a menu order. The input unit 22 may receive voice input through a microphone so that the menu can be ordered by voice. Also, the input unit 22 may accept not only the menu name itself, but also words such as "fish" that indicate ingredients or categories of dishes, and words that indicate properties of dishes such as "high protein". Menus and various search words are linked and registered in the storage unit 12 of the information processing apparatus 10, which will be described later, so that a search can be performed based on the search words.

The input unit 22 may be capable of taking an image of the surface of a credit card with a camera and reading credit card information. Since the name, card number, and expiration date for credit card payments can be automatically entered all at once, the hurdles for customers to use credit cards are lowered, making them easier to use.

The communication processing unit 23 is a processing unit capable of executing data transmission/reception processing according to a predetermined protocol with the information processing apparatus 10 via a network NW such as the Internet, and is realized by an application, a web browser, or the like. . Further, the customer terminal 20 communicates with an appropriate settlement terminal via the network NW, transmits the cost of the ordered product and payment information, and receives the settlement result from the settlement terminal.

●Store terminal 30
The store terminal 30 is a terminal viewed by a store clerk at the store. The store terminal 30 mainly includes a display section 31 , an input section 32 and a communication processing section 33 . The display unit 31 is realized by a display or the like for outputting data.

The input unit 32 is implemented by a touch panel, keyboard, mouse, camera, microphone, or the like for inputting data. The input unit 32 can input, for example, menu orders for each table.

The communication processing unit 33 is a processing unit capable of executing data transmission/reception processing according to a predetermined protocol with the information processing apparatus 10 via a network NW such as the Internet, and is realized by an application, a web browser, or the like. . The store terminal 30 may communicate with an appropriate settlement terminal via the network NW and receive the payment status of the order from the customer terminal 20 .

Although one customer terminal 20 and one store terminal 30 are illustrated in FIG. 1, there may be more of each. A plurality of customer terminals 20 are communicably connected to the information processing device 10 in order to receive orders from many customers.
Moreover, each terminal may realize the function of each terminal when the user logs in, and the function is not fixed to the hardware configuration.

● Information processing device 10
Here, the configuration of the information processing apparatus 10 will be described using FIG. As shown in FIG. 1, the information processing device 10 mainly includes an order information acquisition unit 11, a storage unit 12, a work time calculation unit 13, a work time extraction unit 14, a receipt time calculation unit 15, a display control unit 16, a communication process Each functional block consisting of the part 17 is constructed.

The order information acquisition unit 11 is a functional unit that receives information on an order input from the customer terminal 20, that is, order information. The order information is information including menu types and quantities, and identification information of the customer as the orderer.

The storage unit 12 is a functional unit that stores information regarding orders. The storage unit 12 stores, for example, a menu table T1 shown in FIG. 2(a), a work speed table T2 shown in FIG. 2(b), and a time chart T3 for each time slot in each day shown in FIG. 2(c). .

FIG. 2(a) is a diagram showing an example of a menu table T1 stored in the storage unit 12, which associates menus and workloads. A search word for a menu may be associated with each menu in the menu table T1, and the menu may be extracted when a customer inputs a search word. The menu table T1 is referred to when displaying a menu list on the customer terminal 20. FIG. Further, the menu table T1 is referred to when the working time calculation unit 13 calculates the working time for each order.

The amount of work is indicated by points in this embodiment. The point indicates that the larger the number, the larger the amount of work. For example, 0 points are assigned to a menu that does not take much time to prepare, 1 point to a menu that can be served immediately, 2 points to a menu that takes normal cooking time, and 3 points to a menu that takes a long time to cook. ing.

FIG. 2(b) is a diagram showing an example of a work speed table T2 that associates a time zone with a work volume that can be worked per unit time. The amount of work that can be done per unit time, that is, the work speed. The work speed table T2 stores different work amounts depending on the time period. The amount of work per unit time can be edited from the store terminal 30 . The amount of work that can be done may be determined by, for example, the number of staff working in the store. It should be noted that after storing the number of employees for each time zone in the storage unit 12, the work amount per unit time according to the number of employees may be calculated by an appropriate function unit. Further, the work speed table T2 may store different work amounts in association with the day of the week, holiday, weekday, or the like.

FIG. 2(c) is a schematic diagram showing a time chart T3 as an example of data storing the amount of work scheduled for each time period of each day and the reception time, which is stored in the storage unit 12. . In the figure, information is stored that an order with a work volume of 30 points is scheduled to be received at 18:00. In this example, it is possible to work 15 points per unit time of 15 minutes, and it is stored that the work related to the order is to be done between 17:30 and 18:00, calculated backward from the receipt time. It should be noted that, during this time period, all the work volume is assigned to the order concerned, so work related to other orders cannot be performed.

The work time calculation unit 13 is a functional unit that calculates the work time required to prepare the order based on the menu and quantity included in the order information. The working time calculator 13 may calculate the working time according to the points representing the amount of work. The work time calculation unit 13 calculates the work amount by totaling the points in the case of multiple orders.

The work time calculation unit 13 refers to the work speed table T2, determines the work amount per unit time based on the time period to which the work is performed, and calculates the work time based on the work amount. Further, the work time calculation unit 13 may determine the work amount per unit time according to the day of the week to which the work is performed, or whether it is a holiday or a weekday. According to this configuration, the work time can be calculated more accurately according to the amount of work that can be done.

The work time extraction unit 14 is a functional unit that determines the time to perform work related to the acquired order. The work time extracting unit 14 may set the latest prescribed time after the current time as the work start time. According to this configuration, since there is a predetermined amount of time before the work start time, even if there is an unplanned event such as a delay in other work, the work related to the order can be dealt with without delay. Further, the work time extraction unit 14 may refer to the reception time input from the customer terminal 20 and determine the work start time so that the work completion time is before the reception time. The work time extraction unit 14 may use the current time as the work start time.

The work time extraction unit 14 calculates the work completion time by adding the work time to the work start time. The work time extraction unit 14 subtracts the work amount related to the order from the work amount per unit time in each time period in which work is determined to be performed, and stores the result in the time chart T3 of the storage unit 12 .

The work time extraction unit 14 refers to the time chart T3 and determines the time to perform the work. The work time extracting unit 14 does not store any further work in the time period when there is no spare work amount because another work is stored in the time chart T3. The work time extracting unit 14 extracts the latest time period in which there is a spare capacity for the amount of work after the current time. In addition, the work time extracting unit 14 may also extract a time period in which there is a spare capacity for the amount of work after the most recent time period.

The receipt time calculation unit 15 is a functional unit that calculates the available receipt time. The receipt time calculation unit 15 selects a plurality of possible receipt times from a plurality of specified times defined at predetermined time intervals. For example, when the predetermined time interval is 15 minutes, the specified time is specified every 15 minutes, such as 11:00, 11:15, 11:30. The time interval between the prescribed times can be changed based on the setting change of the information processing device 10 or the setting from the shop terminal 30 . The reception time calculation unit 15 calculates the work completion time by adding the work time to the work start time, and sets the nearest specified time after the work completion time as the shortest possible reception time.

The pick-up time calculation unit 15 extracts a plurality of specified times consecutive to the shortest pick-up time as other pick-up times. Further, when the working time extracting unit 14 extracts a plurality of time slots that are separated from each other, the pick-up time calculating unit 15 extracts the available pick-up times when work is performed in each of the time slots.

The display control unit 16 is a functional unit that controls display on the customer terminal 20 and the shop terminal 30 .

The display control unit 16 refers to the menu table T1 and displays a list of menus on the customer terminal 20. FIG. In addition, the display control unit 16 displays a plurality of possible receipt times on the customer terminal 20 . For example, the customer terminal 20 displays the time every 15 minutes, such as 11:00, 11:15, 11:30. The customer terminal 20 accepts selection of at least one available reception time from a plurality of available reception times. According to this configuration, the pick-up time can be set according to the convenience of the customer, as compared with the case where the pick-up time is presented by the store. Further, according to the configuration in which a plurality of available pick-up times are presented on the customer terminal 20 at predetermined time intervals, it is not necessary to input detailed pick-up times, which is convenient for the customer. In addition, compared to the configuration in which the pick-up time is specified in units of minutes or seconds, the shop can have a grace period and can surely complete the work by the pick-up time. In addition, since the customers who come to pick up the parcels come in batches according to the prescribed time, the delivery work is smooth for the store.

The communication processing unit 17 is a processing unit capable of executing data transmission/reception processing according to a predetermined protocol with the customer terminal 20 and the store terminal 30 via the network NW such as the Internet. The communication processing unit 17 transmits menu information to the customer terminal 20 and receives orders from the customer terminal 20 . Also, the communication processing unit 17 transmits the order details to the store terminal 30 .

The communication processing unit 17 transmits a plurality of possible receipt times to the customer terminal 20 . The communication processing unit 17 receives at least one pick-up time selection input from the customer terminal 20 and transmits the selection to the store terminal 30 .

●Processing Flow for Determining Receipt Time As shown in FIG. 3, first, the customer terminal 20 transmits an order (step S101), and the information processing device 10 receives it. The information processing device 10 calculates the amount of work based on the received order (step S102). Next, the information processing device 10 calculates the working time based on the amount of work (step S103). Next, the information processing device 10 calculates a plurality of candidate times for possible receipt times (step S<b>104 ) and transmits them to the customer terminal 20 . The customer terminal 20 displays the received multiple candidate times.

The customer terminal 20 receives the selection of the pick-up time desired by the customer from among the plurality of candidate times (step S105), and transmits the selected pick-up time to the information processing device 10. FIG. Next, the information processing device 10 transmits the details of the order and the receipt time to the shop terminal 30 (step S106), and the shop terminal 30 displays them (step S107). In the present embodiment, the order content is transmitted to the store terminal 30 together with the receipt time after the receipt time is determined. You may transmit order content to the shop terminal 30 at the timing of .

As described above, according to the information processing apparatus of the present invention, it is possible to appropriately place and receive pre-orders for takeout.

10 information processing device 11 order information acquisition unit 12 storage unit 13 work time calculation unit 14 work time extraction unit 15 receipt time calculation unit 16 display control unit 17 communication processing unit 20 customer terminal 30 store terminal

Claims (5)

An information processing device connected to a customer terminal through a network,
an order information acquisition unit that acquires an order from the customer terminal;
a work time calculation unit that calculates the work time required to prepare the order based on the menu and quantity included in the order;
a receipt time calculation unit that calculates a plurality of possible receipt times based on the work hours;
a work time extraction unit that refers to the amount of work scheduled for each time period of each day and extracts the time for preparing the order;
a communication processing unit that transmits a plurality of available receipt times to the customer terminal and receives selection of one receipt time from the plurality of available receipt times via the customer terminal;
with
The work time extraction unit extracts the most recent time period in which there is a spare amount of work after the current time and the time period in which there is a surplus amount of work after the most recent time period,
When the work time extraction unit extracts a plurality of time slots that are separated from each other, the reception time calculation unit calculates the available reception time when work is performed in each time slot.
Information processing equipment.
The receipt time calculation unit selects the plurality of available receipt times from a plurality of specified times specified at predetermined time intervals;
The information processing apparatus according to claim 1.
The work time calculation unit determines a work amount per unit time based on the time to perform the work, and calculates the work time based on the work amount.
The information processing apparatus according to claim 1 or 2.
An information processing method in an information processing device connected to a customer terminal through a network,
an order information acquisition step of acquiring an order from the customer terminal;
a work time calculation step of calculating the work time required to prepare the order based on the menu and quantity included in the order;
a receipt time calculation step of calculating a plurality of possible receipt times based on the work hours;
a work time extracting step of extracting the time for preparing the order by referring to the amount of work scheduled for each time period of each day;
a communication processing step of transmitting a plurality of available reception times to the customer terminal and accepting selection of one reception time from the plurality of available reception times via the customer terminal;
including
In the work time extraction step, extracting the most recent time period in which there is a spare amount of work after the current time and the time period in which there is a surplus amount of work after the most recent time period,
In the receipt time calculation step, when a plurality of time periods separated from each other are extracted in the work time extraction step, each of the possible receipt time is calculated when work is performed in each time period.
Information processing methods.
An information processing program that operates in an information processing device connected to a customer terminal through a network,
an order information acquisition command for acquiring an order from the customer terminal;
a work time calculation instruction for calculating the work time required to prepare the order based on the menu and quantity included in the order;
a receipt time calculation instruction for calculating a plurality of possible receipt times based on the work hours;
a work time extraction command for extracting the time for preparing the order by referring to the amount of work scheduled for each time slot of each day;
a communication processing command for transmitting a plurality of available receipt times to the customer terminal and accepting selection of one receipt time from the plurality of available receipt times via the customer terminal;
on the computer, and
The work time extraction command extracts the most recent time period in which there is a spare amount of work after the current time and the time period in which there is a surplus amount of work after the most recent time period,
In the receipt time calculation instruction, when a plurality of time periods separated from each other are extracted in the work time extraction instruction, each of the available reception times when working in each time period is calculated.
Information processing program.

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