JP5671484B2 - マルチテナント電話ネットワークのための方法およびシステム - Google Patents
マルチテナント電話ネットワークのための方法およびシステム Download PDFInfo
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Description
この出願は、2009年3月2日提出の「複数ユーザーのための電話ネットワークを提供する方法」との名称の米国仮出願番号61/156,758号の利益、2009年10月7日提出の「マルチテナント電話ネットワークのための方法およびシステム」との名称の米国仮出願番号61/249,493号の利益、および、2010年1月19日提出の「マルチテナント電話ネットワークのための方法およびシステム」との名称の米国仮出願番号61/296,270号の利益をクレームし、この参照により本願発明に組み込まれる。
図2−4に示すように、好適な実施例のシステム100は、電話リソースクラスター110、呼び出しキュー120、解析システム130、リソースアロケーター140および複数の電話ネットワークチャンネル150を含む。電話リソース110のクラスターは、複数の割り付けられた電話ネットワークチャンネル152および/または複数のコールルーター、ロードバランサーのような複数の電話リソース112を好適には含み、さらにサービスアプリケーションを付加的に含む。システムはネットワークおよびシステムリソースの使用を配信して容量の要求に基づきシステムを動的に調整するよう機能する。
図1に示すように、好ましい実施例におけるマルチテナント電話ネットワークを操作する方法は、複数ユーザーの電話リソースS110に対するコールリクエストを多重化する工程、電話リソースS130を介してコールリクエストから第1のコールセッションを生成する工程、および、電話チャンネルS140に対する複数の付加的なコールセッションとそのコールセッションとを多重化する工程を含む。方法100’は、リソースインテンシブな電話アプリケーションに対し、効果的で拡張可能なネットワークシステムを生成する機能を果たす。電話リソースは、好ましくは、電話リソースクラスターの部分である。電話リソースクラスターは、好ましくは、ネットワーク負荷の広いスペクトラムを扱う能力により、マルチテナント電話ネットワークを使用するために、操作コストを減少させて各種のアプリケーションの使用を許可する機能を果たす、即時キャパシティ要求を満たすよう増減する。さらに、方法100’は、リソース(例えば電話リソース)をシェアーする種々のマルチユーザーの間に分配される、電話アプリケーションの操作を許可する機能を果たし、電話アプリケーションの特定の目的はマルチテナント電話ネットワークによって制限されない。好ましい実施例における方法100’は、好ましくは、上述したシステムによって実行されるが、他の方法として、いかなる好適なシステムによっても実行することができる。
図6に示すように、好ましい実施形態の電話ネットワークを提供する方法200は、チャンネルS210の静的な数の電話ネットワークを操作する方法を含んでおり、複数のユーザーS220に電話ネットワークチャンネルへのアクセスを提供し、ユーザーが通常の操作S230を超える多数のチャンネルにアクセスできるようにチャンネルの使用状況を管理する。方法は、電話ネットワークのオペレータが、使用状況に基づくサービスの品質や信頼性を低下させることなく、複数のユーザーに高容量を提供できるようにする機能を果たす。この方法は、好ましくは、上述のものと実質的に同様のシステム上に実装されるが、任意の適切なシステムを代わりに使用することもできる。方法は、さらに、本明細書に記載の方法と組み合わせて使用することができる。方法200は、さらに、ユーザーが操作に必要なチャンネルの数に関する特定の懸念なく、電話ネットワークを使用可能する機能を果たす。電話ネットワークのユーザーは、好ましくは、コールセンター、構内交換機(PBX)、電話ツリー、電話アプリケーション、VOIPサービス、SMSまたはMMSサービス、および/または、任意の適切な電話アプリケーションなどの電話アプリケーションを操作する。電話ネットワークのオペレータは、好ましくは、電話プラットフォームプロバイダ(例えば、インターネット電話のプラットフォームのプロバイダー)などの電話サービスプロバイダー、電話会社(例えば、AT&Tなどの電話ネットワークの所有者)、および/または、任意の適切なパーティーである。好ましい実施形態の変形例において、方法200は、さらに、分散型コール制御、コールキュー、および/または、容量要求を評価する工程を含むことができる。
図7−8に示されているように、好ましい実施形態の電話ハードウェア間でコールを配信する方法300は、コールリクエストをキューするステップS310、ロードバランシングのコールルーターを選択するステップS320、および、コールを選択されたコールルーターに接続するステップS330を含む。方法は、電話アプリケーションで使用されるリソースの使用のバランスを取る機能を果たす。この方法は、好ましくは、上述のものと実質的に同様のシステム上に実装されているが、代わりに任意の適切なシステムを使用することもできる。
Claims (12)
- マルチテナントの電話システムを操作するためのシステムであって:
・複数のユーザーから受信した発信コールリクエストを蓄積するコールキューであって、当該コールリクエストがユーザーに対するユーザーのリクエスト間のレート制限に応じて前記コールキュー内で順序付けされている、コールキューと;
・コールリクエストのためのコールセッションを確立するスケーラブルな電話リソースクラスターと;
・システムの容量要求を計算する解析システムと;
・電話リソースクラスターのスケーリングと操作を管理するリソースアロケーターと;
・コールセッションの電話通信チャンネルとして使用される複数の電話ネットワークチャンネルとを備え、当該複数の電話ネットワークチャンネルへネットワークアクセスするユーザーの数が電話ネットワークチャンネルの数を超えるのを許容されており、受信したコールリクエストの数が電話ネットワークチャンネルの数を超えるのを許容されていることを特徴とするシステム。 - 前記コールリクエストがさらに、ユーザーに対し指定された時間内のリクエストの最大数のユーザーキャップに応じて前記コールキュー内で順序付けされている、請求項1に記載のシステム。
- 解析システムが、容量要求を計算するためのコールキューデータを受信し、リソースアロケーターが、さらに、複数のコールキューの割り当てと操作を管理する、請求項1に記載のシステム。
- コールリクエストが電話アプリケーションから受け取られ、分析システムが、容量要求のための電話アプリケーションを分析し、過去の容量要求のデータにアクセスし、システムの容量要求を計算するために現在の容量負荷を監視する、請求項1に記載のシステム。
- コールキューが電話メッセージリクエストに対する追加のキューを含む、請求項1に記載のシステム。
- 電話リソースクラスターが、複数の電話ネットワークチャンネルのサブセットである、複数の割り当てられた電話ネットワークチャンネルを含み、リソースアロケーターが、割り当てられた電話ネットワークチャンネルの数をスケーリングし、コールリクエストを割り当てられた電話ネットワークチャンネルのチャンネルに接続する分散型コールコントローラーを含む、請求項1に記載のシステム。
- 電話リソースクラスターが複数の電話リソースを含む、請求項1に記載のシステム。
- 複数の電話リソースが複数のコールルーターを含み、コールルーターが、電話ネットワークチャンネルを介して電話通信を行うとともに受け取り、アプリケーションのレイヤープロトコルを使用するユーザーのアプリケーションサーバーと通信する、請求項7に記載のシステム。
- 少なくとも2つのコールルーター間のデータチャンネルであるコールルーターネットワークをさらに備える、請求項8に記載のシステム。
- 少なくとも2つのコールルータにおける少なくとも2つのコールセッションを含む、電話アプリケーションの操作を調整するサービスアプリケーションをさらに備える、請求項8に記載のシステム。
- 電話リソースクラスターが、複数の電話ネットワークチャンネルのサブセットである、複数の割り当てられた電話ネットワークチャンネルを含み、リソースアロケーターが、割り当てられた電話ネットワークチャンネルの数をスケーリングし、コールリクエストを割り当てられた電話ネットワークチャンネルのチャンネルに接続する分散型コールコントローラーを含む、請求項8に記載のシステム。
- 静的な数の電話ネットワークチャンネルを有する電話ネットワークシステムによって実行される方法であって:
・複数のユーザーにネットワークアクセスを提供するステップと;
・前記ユーザーのサブセットから発信コールリクエストを受信するステップと;
・前記コールリクエストをキューイングし、ユーザーに対するユーザーのリクエスト間のレート制限に応じてコールキュー内に前記コールリクエストを供給するステップと;
・前記キューイングされたコールリクエストのサブセットを選択するステップと;
・前記選択されたコールリクエストのそれぞれを一意のコールルーターに割り当てるステップと;
・前記割り当てられたコールルーターを用いて前記選択されたコールリクエストのそれぞれについてコールセッションを生成するステップと;
・分散型コールコントローラーを用いて前記生成されたコールセッションのサブセットを選択するステップと;
・前記選択されたコールセッションのそれぞれを一意の電話ネットワークチャンネルに割り当てるステップとを含み、
・ネットワークアクセスするユーザーの数が電話ネットワークチャンネルの数を超えるのを許容されており、受信したコールリクエストの数が電話ネットワークチャンネルの数を超えるのを許容されていることを特徴とする方法。
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