JP3457623B2 - Wireless switching system Customer service provision method - Google Patents

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a wireless switching system, and more particularly, to a customer service providing system for providing various services when a wireless mobile terminal changes its area and becomes a visitor.

[0002]

2. Description of the Related Art Conventionally, a wireless exchange system which communicates with one wireless mobile terminal as a public network terminal and as an extension terminal in a business area such as a department store or a factory, requires extension number registration in advance. The service has been fixed and the service has been provided by using the registered extension number.

[0003]

In such a conventional wireless switching system, when the wireless mobile terminal moves and becomes a visitor in a new area, there is no mechanism for giving an extension number to the visitor, and However, there is a problem that an extension call can be made to an extension terminal in a new area, but the opposite cannot be done.

Further, such a conventional wireless switching system has a problem that it cannot provide an area-specific service regarding a new area to a customer of a wireless mobile terminal who has moved to become a visitor of the new area. There is.

An object of the present invention is to solve the above-mentioned conventional problems and provide a visitor wireless mobile terminal customer with various services suitable for the customer.

[0006]

The wireless switching system customer service providing method of the present invention covers a specific calling area within the premises of a specific organization and communicates with a home wireless portable terminal whose home is the specific calling area. as an base station, covering a public call area, and a second base station communicating with the wireless mobile terminal located in the public paging area, the specific organization
A computer for managing the premises; the first base station;
A second base station and an exchange for communicating with the computer
Well, the exchange was located in the public calling area
The wireless mobile terminal moves to the specific calling area and visits
When becoming a wireless mobile terminal, the visitor wireless mobile terminal
Enter the extension number to communicate in the specific calling area
Extension given to visitor wireless mobile devices without prior registration
Numbering means and the home for each specific calling area
A phone that registers the extension number of the wireless mobile terminal and the public network number.
Extension management table and assign to the visitor wireless mobile terminal
The extension number and the public network number of the visitor wireless mobile terminal
The visitor wireless mobile terminal visits the specific calling area.
Presence indicator to indicate whether or not the visitor wireless mobile
At the time of visit indicating the time when the terminal visited the specific calling area
Extension number with visitor extension management table for registering time
An extension number management table storing means for storing a management table;
Wireless mobile terminal, the home wireless mobile terminal, and the
Computer to connect to a dedicated server within the specified calling area.
A service providing means for providing a screw is provided, and the computer
Data access to the extension number management table storage means on a regular basis.
And periodically obtain the contents of the visitor extension management table
The customer including the public network number of the visitor wireless mobile terminal
In front of the visitor wireless handheld device with creating data
Statistical data including the history and frequency of visits to the specific call area
Customer statistical data creation means for creating data
Customer data and statistical data created by the total data creation means
Customer data storage means for storing
The visitor wireless mobile terminal and the home wireless mobile terminal
The service database that stores the service information
And the customer stored in the customer data storage means.
Based on the data and statistical data, the visitor radio
Trend of each customer of the band terminal and the home wireless mobile terminal
The service information that matches the above from the service database
Search, the searched service information Visitor wireless mobile
Service to call a mobile phone and the home wireless mobile device
An information transmitting means is provided, and the service providing means is
The service information from the computer is sent to the visitor wireless mobile phone.
The terminal and the home wireless mobile terminal are notified .

[0007]

[0008]

[0009]

Further, in the wireless switching system customer service providing method of the present invention, the service information includes event information regarding an event in the specific calling area, advertisement information of the specific organization in the specific calling area, and the specific calling area. It is characterized by including the facility guidance information in.

Further, in the wireless switching system customer service providing method of the present invention, when the extension number assigning means assigns an extension number to the visitor wireless mobile terminal, the exchange and the extension number of the visitor wireless mobile terminal are used. An extension number giving notifying means for notifying the computer of a public network number, the computer being notified from the extension number giving notifying means, the customer data corresponding to the extension number, the public network number, and the extension number. And statistical data,
It is characterized by having visiting customer notifying means for notifying the user of the computer.

[0012]

BEST MODE FOR CARRYING OUT THE INVENTION Next, embodiments of the present invention will be described in detail with reference to the drawings.

FIG. 1 is a configuration block diagram of an embodiment of the present invention, and FIG. 2 is a configuration diagram of an extension number management table.

Referring to FIG. 1, the embodiment of the present invention is a switch 1, a computer 10 of a contracting organization, a base station 3 covering a calling area 4, and a specific calling area 8.
, A PHS accommodation device 2 that accommodates the base station 3 in the exchange 1, a PHS accommodation device 6 that accommodates the base station 7 in the exchange 1, and a wireless mobile terminal 5 that communicates with the base station.
And a home wireless mobile terminal 9 that communicates with the base station.

The calling area 4 is a normal calling area in the public network, and is covered by the base station 3.

The base station 3 is connected to the exchange 1 through the PHS accommodation device 2.

The wireless mobile terminal 5 receives a normal public service through the base station 3 in the calling area 4.

The specific calling area 8 is a calling area defined by the exchange 1 to perform extension allocation within the area, and is an area managed by a specific group including, for example, department stores, companies and public facilities. Here, the organization having jurisdiction over the specific calling area 8 is referred to as a contract organization.
The contracting organization preliminarily adjusts the effective range of the extension call with the public network operator and registers the effective range of the extension call as the specific call area 8 in the exchange 1 in advance.

The exchange 1 has a plurality of specific calling areas 8
Extension number management table storage unit 12 for storing the extension number management table 120 corresponding to each specific calling area for managing
Have two.

The exchange 1 is constructed so that it can communicate with the computer 10 of the contracting organization via a LAN, and the data of the extension number management table 120 is transferred to the computer 10 of the contracting organization.
Get in real time from.

Referring to FIG. 2, extension number management table 120
Is a home extension management table 100 and a visitor extension management table 10
1 and 1.

The home extension management table 100 is for registering the home wireless portable terminal 9 which is an extension terminal which is fixedly used in the corresponding specific calling area. The home extension management table 100 shows the extension number 1 for each home wireless mobile terminal.
02 and the public network number 103 are stored.

The visitor extension management table 101 is used to manage a wireless portable terminal (visitor terminal) temporarily located in the specified calling area. The visitor extension management table 101 is extension number 1 that can be assigned for the visitor.
The list of No. 04 is held, and the public network number 105 of the assigned wireless portable terminal, the visited area display 106, and the visit time 107 are stored.

[0024] serving display 106, extension allocation status of the exchange 1 and the wireless mobile terminal, for example, "temporary" = allocation confirmation waiting, "visited" = requires assignment, to set the.

The visit time 107 sets the time when the extension allocation is completed.

The contents of the visitor extension management table 101 are periodically checked by the exchange 1, and the registered contents after a lapse of a certain time from the visit time are automatically deleted.

The computer 10 of the contract organization has a customer data storage unit 15 and periodically acquires the visitor extension management table 101 from the exchange 1 so that the contract organization can obtain the extension allocation status at any time. The statistical data 301 and the customer data 302 are created and updated and stored in the customer data storage unit 15.

The statistical data 301 is statistical data obtained by database processing of the obtained data of the visitor extension management table 101. As a representative example, this statistical data 301 stores the tendency of visit frequency and visit time for a specific public network number.

The customer data 302 is the statistical data 30.
1 is integrated with customer data that the contracting organization holds in advance. The public network number of the customer's wireless mobile terminal is described in the customer data held in advance by the contracting organization, and the computer 10 of the contracting organization uses the public network number as a key to store the statistical data 301 and the contracting organization in advance. Customer data 302 is created by merging with the customer data that they have.

The computer 10 of the contracting organization uses the created customer data 302 to perform information notification and advertisement provision according to the behavior of the customer.

Next, the operation of the embodiment of the present invention will be described in detail with reference to the drawings.

FIG. 3 is a flowchart of the extension allocation process, and FIG. 4 is a diagram for explaining the provision of customer service. The operation of the extension allocation process will be described mainly with reference to FIGS. 3 and 4 and also with reference to FIGS. 1 and 2.

The wireless portable terminal 5 located in the calling area 4 moves to the specific calling area 8 and recognizes that the calling area has changed (step S200).
Then, the wireless mobile terminal 5 transmits a position registration request, which is a request for registering a position, to the exchange 1 via the base station 7.

When the exchange 1 receives the location registration request,
It is determined whether the calling area in which the wireless mobile terminal 5 is located is a specific calling area (step S201).

If the result of determination is that it is not a specific calling area (No in step S201), the exchange 1 returns a location registration request response to the wireless mobile terminal 5 in accordance with the normal procedure.

On the other hand, as a result of the determination, if the calling area is the specific calling area (high in step S201), the exchange 1 determines that the public network number of the wireless portable terminal 5 which has transmitted the location registration request corresponds to the home extension corresponding to the specific calling area. Management table 10
It is determined whether or not it is registered in 0 (step S2
02).

If the result of the determination is that it is registered (high in step S202), the exchange 1 recognizes the wireless mobile terminal 5 as the home terminal in the specific calling area 8 and returns a position registration request response to the wireless mobile terminal 5. To do. On the other hand, if the result of the determination is that it is not registered in the home extension management table (step S2
No. 02), the exchange 1 uses the visitor extension management table 1 in which the public network number of the wireless mobile terminal 5 corresponds to the specific calling area 8
It is checked whether it is registered in 20 (step S203).

As a result of the check, if the public network number of the wireless mobile terminal 5 is already registered (high in step S203), the exchange 1 returns a position registration request response to the wireless mobile terminal 5. On the other hand, as a result of the check, the wireless mobile terminal 5
If the public network number is not registered (step S20)
3, the exchange 1 determines whether or not there is an unallocated area in the visitor extension management table 120 corresponding to the specific calling area 8 (step S204).

If the result of determination is that there is no unallocated area (No in step S204), the exchange 1 returns a location registration request response to the wireless mobile terminal 5.

On the other hand, as a result of the determination, if there is an unallocated area (high in step S204), the exchange 1 selects one unallocated extension number, and the wireless portable terminal 5 is placed in the area corresponding to the selected extension number. Enter the public network number. At the same time, the area display corresponding to the extension number is set to "temporary" (step S205).

Subsequently, the exchange 1 issues an extension allocation approval request to the wireless mobile terminal 5. This request includes the extension number given by the exchange 1.

When the wireless mobile terminal 5 receives the extension allocation approval request during the location registration request, it checks whether the terminal is in the extension allocation approval automatic execution mode (step S206).

When the extension allocation approval automatic execution mode is set (high in step S206), the wireless mobile terminal 5 transmits an acceptance notification to the exchange 1. The assigned extension number is returned to the acceptance notification.

If the extension allocation approval automatic execution mode is not set (No in step S206), the wireless portable terminal 5
Notifies the user by a voice message and a text message for prompting the user to approve the extension allocation (step S207).

When the user performs an extension allocation acceptance operation (high in step S208), the wireless mobile terminal 5 transmits an acceptance notification to the exchange 1 (high in step S208).

When the user performs the assignment refusal operation or does not perform the operation within a fixed time (step S208)
Then, the wireless mobile terminal 5 transmits an extension rejection notice to the exchange 1. The refusal notice includes the extension number to be rejected.

When receiving the extension acceptance notification, the exchange 1 sets the visitor display of the extension area in the visitor extension management table 101 from "temporary" to "in-zone" and sets the current time to the visit time ( Step S209).

When the exchange 1 receives the extension rejection notification, it erases the information of the extension area in the visitor extension management table 101 (step S210).

If there is no response from the terminal within the fixed time, the exchange 1 erases the information in the extension area (step S210).

The position registration process inside the exchange 1 is normally executed regardless of the result of the extension allocation process.

Extension number management table 1 created as described above
On the basis of 20, the exchange 1 performs a call originating / receiving process for the specific calling area 8.

Next, the call origination / termination process of the exchange 1 will be described.

The wireless portable terminal 5 has a specific calling area 8
Dial either the extension number in or the public network number.

When the dialed number is an extension number, the exchange 1 refers to the extension management table corresponding to the calling area to obtain the public network number of the wireless mobile terminal 5 and receives the public network number.

On the other hand, when the dialed number is the public network number, the exchange 1 makes a call connection as usual.

The wireless mobile terminal 5 has a specific calling area 8
When the user moves to another calling area 4 from, the location is registered in the destination area. Since the extension registration processing is not performed in the calling area 4, the wireless mobile terminal 5 holds the extension number assigned in the specific calling area 8 as it is. When the wireless mobile terminal 5 moves to another specific call area while performing the extension registration and performs the location registration, an extension number registration process is newly performed. Since the wireless mobile terminal 5 has already stored the extension number, a message prompting the user to confirm whether or not to change the extension number is displayed. If the user accepts the change, step S of FIG.
As with 208, an extension number is assigned to the wireless mobile terminal 5. If the user rejects the change, the extension number is not changed and is not recorded in the extension management table of the new specific calling area.

Since the exchange 1 does not know that the visitor terminal is no longer in the calling area, it automatically deletes the extension registration status after a certain time has passed from the registration.

Next, with reference to FIG. 4, an operation for providing customer service using the visitor extension management table 101 will be described.

The customer service provided by the exchange 1 is classified into two types: an immediate service and a statistical service.

The instant service is a service provided while the wireless mobile terminal 5 is in the specific calling area 8, and the contract organization obtains the extension registration status from the exchange 1 in real time to provide the immediate service. .

Examples of immediate services provided include:

The extension call service exchange 1 includes a wireless mobile terminal 5 and a home wireless mobile terminal 9
Wireless mobile terminals in the area including computers and computers of contract organizations 1
We provide mutual call by extension number between 0 and 0 for free or at a low price.

The computer 10 of the information notification service contracting organization receives the service information stored in the service database 17, that is, the event information, the advertisement information and the guidance information regarding the event in the specific calling area 8 via the exchange 1. , To the wireless mobile terminal 5 registered as a visitor.

The attended service exchange 1 notifies the correspondent of the contracting organization through the computer 10 of the contracting organization that the extension has been registered for a specific public network number, and the correspondent who has received the notification automatically or manually. And contact the customer to respond. As an example, in a department store, a computer 10 of a contracting organization (department store) stores shopping information, entertainment information, and facility use guidance information in a department store by an information notification service with respect to a wireless mobile terminal 5 registered as an extension. The customer is notified via the wireless mobile terminal 5 registered as an extension. At this time, if the customer waits due to the convenience of the department store, the department store will
The extension number registered as a visitor can be used to contact the customer later.

In the statistical service, the computer 10 of the contracting organization processes the visitor extension management table 101, and the extension registration information including the registration date and time of the extension registration performed by the user registered as the visitor during a certain period. Create data, integrate this extension registration information data with customer data owned by the contracting organization that controls the specific calling area,
The service information is provided to the customer according to the date and time of visit to the specific calling area and the number of visits.

The statistical service will be described with reference to FIG.

The exchange 1 sends the visitor extension management table 101 to the computer 10 of the contracting organization in real time, and the computer 10 of the contracting entity statistically processes the received visitor extension management table 101 to create statistical data 301.

Further, the computer 10 of the contracting organization integrates the created statistical data 301 with the customer data 302 held therein.

The computer 10 of the contracting organization is the exchange 1
Via customer data 302 and service database 1
30 is used to provide the customer 303 with advertisements and guidance according to the visit frequency and the visit tendency of the customer. Although the present invention exemplifies PHS as a wireless communication system, the present invention is not limited to PHS and can be applied to a wireless communication system that can realize the above-described idea.

[0070]

As described above, according to the present invention, by providing a temporary extension number to the visitor terminal, the extension can be received by the visitor terminal. It has the effect of being improved. That is, the business operator can communicate with the customer of the visitor terminal by using the extension number that is temporarily given, and can provide detailed service to the user of the visitor terminal.

Further, according to the present invention, the visitor extension management table can provide timely service to the customer who is currently registered with the extension, and the time and the number of visits of the customer can be determined. Since the configuration is such that customer statistical data can be obtained, there is an effect that a variety of services can be provided in accordance with the behavior form of the customer.

[Brief description of drawings]

FIG. 1 is a configuration block diagram of an embodiment of the present invention.

FIG. 2 is a configuration diagram of an extension number management table.

FIG. 3 is a flowchart of extension allocation processing.

FIG. 4 is a diagram illustrating provision of customer service.

[Explanation of symbols] 1 exchange 2 PHS accommodation device 3 base stations 4 calling area 5 wireless mobile terminals 6 PHS accommodation device 7 base stations 8 specific calling area 9 Home wireless mobile terminals 10 Contracting group computers 120 extension number management table 301 Statistical data 302 Customer data

Claims (3)

(57) [Claims] 1. A first base station that covers a specific calling area within the premises of a specific group and communicates with a home wireless mobile terminal whose home is the specific calling area, and a public calling area that covers the public calling area. A second base station that communicates with a wireless mobile terminal located at, a computer that manages the premises of the specific group, a first base station, the second base station, and an exchange that communicates with the computer. When the wireless mobile terminal located in the public calling area moves to the specific calling area and becomes a visitor wireless mobile terminal, is an extension number for the visitor wireless mobile terminal to communicate in the specific calling area. An extension number assigning means that is assigned to the visitor wireless mobile terminal without prior registration, and an extension number of the home wireless mobile terminal and a public network for each of the specific calling areas. A home extension management table for registering numbers, an extension number given to the visitor wireless mobile terminal, a public network number of the visitor wireless mobile terminal, and whether or not the visitor wireless mobile terminal is visiting the specific calling area An extension number management table storing means for storing an extension number management table having a visitor extension management table for registering a visitor display and a visit time indicating a time when the visitor wireless mobile terminal visited the specific calling area, and the visitor. The wireless mobile terminal, the home wireless mobile terminal, and the computer are connected to each other, and a service providing unit that provides a service dedicated to the specific calling area is provided, and the computer periodically accesses the extension number management table storage unit. However, the contents of the visitor extension management table are periodically acquired, and the visitor wireless mobile terminal including the public network number is referred to. Customer statistical data creating means for creating data and creating statistical data including visit history and visit frequency of the visitor wireless mobile terminal to the specific calling area, and customer data and statistical data created by the customer statistical data creating means Customer data storage means for storing, a service database for storing service information for notifying the visitor wireless mobile terminal and the home wireless mobile terminal in the specific calling area, and the customer stored in the customer data storage means Based on the data and the statistical data, the service database which has the tendency of each customer of the visitor wireless mobile terminal and the home wireless mobile terminal is searched from the service database, and the searched service information is stored in the visitor wireless. A service information transmitting means for transmitting to the mobile terminal and the home wireless mobile terminal For example, the service providing means, a wireless switching system customer service providing method and notifies the service information from the computer to said home wireless mobile terminal and the visitor wireless portable terminal. 2. The service information includes event information regarding an event in the specific calling area, advertisement information of the specific organization in the specific calling area, and facility guidance information in the specific calling area. The wireless switching system customer service providing method according to claim 1 . 3. The exchange, when the extension number assigning means assigns an extension number to the visitor wireless mobile terminal,
An extension number assignment notifying means for notifying the computer of the extension number and the public network number of the visitor wireless mobile terminal is provided, and the computer receives the notification from the extension number assignment notification means, and receives the extension number and the public network. 2. The wireless switching system customer service providing method according to claim 1 , further comprising a visiting customer notifying unit for notifying a user of the computer of a customer number and customer data corresponding to the extension number and statistical data.