JP2839208B2 - Remote monitoring device - Google Patents

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a remote monitoring apparatus for remotely monitoring equipment installed in a plurality of buildings.

[0002]

In the remote monitoring device In general, has an elevator installed in a plurality of buildings, the failure onset raw various equipment, such as escalators and plumbing to be monitored by the monitoring center. For example, in the event of a failure of equipment in a building, when an alarm report is output from a terminal device installed in the same building via a telephone line, the monitoring center can grasp the contents of the received alarm report by the operator. Take appropriate measures and report to the sales office in charge of the maintenance of the building. Therefore, this sales office immediately contacts the maintenance staff who belongs to the sales office and rushes to the building that has output the above-mentioned abnormal alert, as necessary, to repair the malfunctioning equipment. . In addition, another maintenance staff may be dispatched for assistance depending on the nature of the failure.

FIG. 2 is an explanatory diagram showing a monitoring center provided in this type of remote monitoring device. The monitoring center 11 shown in FIG. 2 has monitoring terminal devices 12a to 12n, and these monitoring terminal devices 12a to 12n are connected to an operator 13a.
To 13n are respectively in charge. The monitoring center 11 receives an abnormality notification output from a terminal device of a building (not shown) via the vacant receivable telephone line, for example, at the monitoring terminal device 12a, and outputs the abnormality notification. Since the contents are displayed, the operator 13a grasps the contents of the abnormality based on the display of the monitoring terminal device 12a, takes appropriate measures, and reports the result to a sales office in charge of the maintenance of the building as necessary. That is, in the monitoring center 11, any one of the operators 13a to 13n corresponds to each of the abnormality alerts output from the building side.

[0004]

In the above-described conventional remote monitoring apparatus, when an accident such as a failure occurs in a building, an inquiry may be made to the monitoring center 11 about the accident by telephone, for example, when the operator 13a operates. If there is an inquiry about the abnormal report after responding to the abnormal report, the inquiry call is not necessarily sent to the operator 13.
a is not always received by the monitoring terminal device 12a in charge, but rather is likely to be received by another monitoring terminal device. Thus, when received by another monitoring terminal device, there is a problem that another operator cannot respond to the above inquiry. In particular, when a serious accident occurs, the frequency of inquiry calls tends to increase, but at that time, it was not possible to respond to the inquiry, and there was a concern that the customer would be considerably inconvenienced. Further, since the operator 13a contacts the sales office and instructs the operator to take measures against the accident, the operator 13a does not know the recovery status of the accident. There was also a problem that can not be instructed. Furthermore, since the operator of the monitoring center 11 usually works on three shifts, when the operator 13a is replaced with another operator after taking charge of the processing of the above-mentioned abnormality alert, for example, the operator 13a may not be able to take over the monitoring work. May occur. If this happens,
There is also a problem that the succeeding operator cannot respond sufficiently even if there is any inquiry or report regarding the abnormal alert that the operator 13a has been in charge of.

The present invention has been made in view of such a situation in the prior art, and an object thereof is to provide a system in which when a monitoring terminal of a monitoring center receives an abnormality report output from a building, the monitoring terminal is connected to the monitoring terminal. Not only the operator in charge,
It is another object of the present invention to provide a remote monitoring device that allows other operators to recognize an abnormal alert.

[0006]

In order to achieve the above object, the present invention comprises a monitoring center for receiving, by a monitoring terminal device, an abnormal notification of equipment output from a plurality of buildings,
A remote monitoring device that remotely monitors equipment installed in the building, wherein the monitoring center displays a map of a jurisdiction over which the monitoring center is responsible;
Position of the building which outputs an abnormal onset report of the equipment, and abnormal onset
And displays the contents of the broadcast on the map, the equipment machine
Near the building that outputs the alarm
Check the location of the building where maintenance personnel who repair equipment
A building position display means for displaying and a control means for controlling a display operation of the building position display means are provided.

[0007]

Since the present invention is constructed as described above, the monitoring center displays a map of the jurisdiction over which the monitoring center has jurisdiction by the display means, and when an abnormality report is output from a building within the jurisdiction, The alarm report is received by the monitoring terminal device of the monitoring center, and the building position display means displays the location of the building and the vicinity of the building, and
Position of other buildings where maintenance staff capable of repairing equipment are on site
Location is displayed on the map of the jurisdiction. At this time, the control means controls the display operation of the building position display means on the basis of the abnormality notification, and for example, the building position is determined according to a state such as occurrence of a failure, dispatch of maintenance personnel, restored, or not restored. Each display mode of the display means is set. Thus, grasping the abnormality alarm by the operator in charge of the monitoring terminal device not only can grasp the anomaly alarm by a display of the monitoring terminal device, other operator confirms the display of the building position location display means described above can do. Ma
Also, the operator of the monitoring center keeps the building position display
Check the display of the location of the other building to which the guard is
Short-term maintenance personnel to repair the equipment
Can be dispatched at home .

[0008]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a remote monitoring device according to the present invention will be described below with reference to the drawings. FIG. 1 is an explanatory diagram showing one embodiment of the remote monitoring device of the present invention.

The remote monitoring device according to the present embodiment is a building 1a-1
and monitoring terminals 3a to 3n assigned to the respective operators by the monitoring center 2 for monitoring the equipment (not shown).
And a large display device 4 that displays a map of a jurisdiction over which the monitoring center 2 has jurisdiction and that can be viewed by a plurality of operators belonging to the monitoring center 2, and a building display on the map displayed on the display device 4. A light spot control unit 5 for outputting a light spot display command for displaying a position, a control unit 6 for controlling the display operation of the light spot display unit 5, and a map storage for storing a map of a jurisdiction area to be displayed on the display device 4. And a unit 7. The display device 4 described above displays a central display unit 4a that displays the entire portion of the map of the jurisdiction over which the monitoring center 2 has jurisdiction, and a specific portion of the map of the jurisdiction, for example, a map near the building that has output the abnormality report. It comprises a display unit 4b on one side for selectively displaying and a display unit 4c on the other side for displaying the content of the abnormality information of the equipment received at the monitoring center 2, and is projected on a large screen of, for example, 70 inches in size. Configuration. The above-mentioned light spot control unit 5 outputs a light spot display command for displaying the position of the building that has output the abnormality notification by the light spots P ₁ , P ₂ , and P ₃ to the display units 4a and 4b. Color of the light spot P ₁ ~P ₃ have been used are those corresponding to the types of abnormal alarm, failure, Toka during maintenance personnel mobilization, has been restored, the recovery state of the equipment, such as unrestored Is also displayed. For example, if a passenger lights up in a red light for a serious event that is trapped in the car, and a yellow light for other relatively minor events, and completes the work to recover from the failure, Sales office 8a
Reporting to the monitoring center 2 via
In has become a light spot control unit 5 the point P ₁ to P ₃ was displayed in green predetermined time, so as to erase these spots P ₁ to P _3. The above-mentioned control unit 6 is located in the jurisdiction area, and is in charge of each of the sales offices 8a to 8n for maintaining the building.
It is connected to the. Then, for example, the maintenance staff belonging to the sales office 8a communicates with the sales office 8a and has the portable computers 9a to 9n having the functions necessary for the maintenance work.
Are carried, and maintenance personnel belonging to the other sales offices 8b to 8n also carry similar portable computers. The display device 4, the control unit 6, and the map storage unit 7 constitute display means for displaying a map of a jurisdiction over which the monitoring center 2 has jurisdiction, and the display device 4 and the light spot control unit 5 constitute a display device. 4, a building position display means for displaying the position of the building on the map, and a control means 6 for controlling the display operation of the building position display means by the control unit 6.

In this embodiment, for example, when the equipment of the building 1a in the jurisdiction is out of order, the terminal device in the building 1a outputs an abnormality alert to the monitoring center 2, so that the monitoring center 2 The controller 6 processes the received alarm report to create failure data, and the monitoring terminal devices 3a to 3n.
Vacant line out of the lines, for example, the monitoring terminal device 3
The line a is selected, the failure data is sent out via this line, and the contents of the abnormality information are displayed on the monitoring terminal 3a. At the same time, the content of the abnormality information is displayed on the display unit 4c, and the map data near the building 1a is searched by the map storage unit 7, and the map near the building 1a is displayed on the display unit 4b. The central display unit 4a displays the entire map of the jurisdiction area, and the building 1 according to the light spot display command output from the light spot display unit 5.
the position of a display by the light spot P ₁ on the map of the jurisdiction, likewise, displays the point P ₃ on the map of the vicinity of the building 1a. Display unit 4b based on the report from maintenance personnel
The location of the building to which the maintenance staff is visiting is indicated by light spots P ₄ and P ₅ of predetermined colors on the map near the building 1 a indicated by. Similarly, the monitoring terminal device 3a also displays the entire portion of the map of the jurisdiction and the position of the building 1a, and also displays the map near the building 1a and the position of the building to which the maintenance staff is visiting. Therefore,
The operator in charge of the monitoring terminal device 3a confirms the content of the abnormality report by displaying the monitoring terminal device 3a and takes appropriate measures. For example, a failure occurs in the sales office 8a in charge of the maintenance of the building 1a. And instruct the maintenance person who can arrive at the building 1a most quickly to go to the building 1a. At this time, the other operators also confirm the position of the building 1a and the like on the displays 4a and 4b, and also confirm the content of the alarm report on the display on the display 4c.

In the embodiment constructed as described above, the operator in charge of the monitoring terminal device 3a confirms the contents of the abnormality report on the display of the monitoring terminal device 3a, and the other operators also display the information of the building 1a on the display device 4. The position and the content of the alarm report can be confirmed, that is, a plurality of operators can respond to the alarm report. For example, even if another monitoring terminal device 3n or the like receives an inquiry call regarding the abnormal notification after the abnormal notification is received by the monitoring terminal device 3a, the operator in charge of the monitoring terminal device 3n makes the inquiry. Can respond to. Further, when the operator in charge of the monitoring terminal device 3a is replaced after receiving an alarm report at the monitoring terminal device 3a and taking a countermeasure, the succeeding operator checks the display on the display device 4 to notify the monitoring operation. Leakage can be prevented. Since the display unit 4b displays the map near the building 1a and the position of the building to which the maintenance staff is visiting, the operator can easily select the maintenance staff who can reach the building 1a earliest, and the failure can occur. It is possible to promptly take measures against accidents. After that, since the status of recovery from the accident can be grasped by the display on the display device 4, it is also possible to instruct support measures such as adding and dispatching another maintenance person during the accident countermeasures. Incidentally, the color of the light spot P ₁ to P ₅ in this example was to be set corresponding to the type of abnormal alarm, the blinking of the light spot P ₁ to P _5, or color and blinking The type of anomaly alert can be displayed by the combination of .

[0012]

As the invention of Claim 1 of the present invention according to the present invention is configured as described above, when receiving the abnormality alarm output from the building monitoring terminal device of the monitoring center, the monitoring terminal device Not only the operator in charge, but also other operators can grasp the alarm report. Therefore, when there is an inquiry call regarding the alarm report, a plurality of operators of the monitoring center can respond to this inquiry. Can respond quickly to inquiries even for serious accidents where In addition, when the operator of the monitoring center takes over the processing of the above-mentioned abnormality report and takes over for the succeeding operator, it is possible to check the contents of the monitoring task takeover and to prevent the omission of communication. The succeeding operator can surely respond to any inquiry or report regarding the abnormality report in charge. In addition, the building position display means of the monitoring center
Is near the building where the information is output
The location of the building is also displayed.
The perator is the earliest in the building where the alarm is output.
Reachable maintenance personnel can be easily selected, and abnormal
To promptly take measures against accidents that may cause a malfunction
be able to. In particular, in the invention according to claim 2,
The operator of the visual center displays on the building position display means
The recovery status of the accident can be grasped by
Instruct support measures such as adding another maintenance staff and dispatching
can do.

[Brief description of the drawings]

FIG. 1 is an explanatory diagram showing one embodiment of a remote monitoring device of the present invention.

FIG. 2 is an explanatory diagram showing a monitoring center provided in a conventional remote monitoring device.

[Explanation of symbols]

 1a to 1n building 2 monitoring center 3a to 3n monitoring terminal device 4 display device 4a to 4n display unit 5 light spot control unit 6 control unit 7 map storage unit 8a to 8n business office 9a to 9n portable computer

Claims (2)

(57) [Claims] A monitoring center for receiving, by a monitoring terminal device, an abnormal report of equipment output from a plurality of buildings, wherein the monitoring center remotely monitors equipment installed in the building. In the monitoring device, a display means for displaying, on the monitoring center, a map of a jurisdiction over which the monitoring center is responsible;
Position of the building for outputting an abnormality onset report of the equipment, and different
The contents of the Tsunehatsuho as well as displayed on the map, the set
Near a building that outputs an alarm alert for equipment
Of buildings where maintenance personnel who repair equipment to be installed are visiting
A remote monitoring device comprising: a building position display means for displaying a location; and control means for controlling a display operation of the building position display means. 2. The method according to claim 2, wherein the building position display means displays on the map.
The recovery status of the equipment that is outputting the abnormality alert is
2. The method according to claim 1, wherein
Remote monitoring device.