JP2023179831A - Sales data management system, information processing apparatus, and terminal device - Google Patents

Abstract

To provide a sales data management system which allows a consumer to easily obtain a purchase certificate for an item, an information processing apparatus, and a terminal device.SOLUTION: A sales data management system includes a data processing apparatus of a sales business operator, a terminal device of a consumer, and a server device connected to communicate with the data processing apparatus and the terminal device. The sales data management system includes: an acquisition unit which acquires purchase information including item identification information identifying an item of a commodity purchased by the consumer; a management unit which manages the purchase information acquired by the acquisition unit; a receiving unit which receives a purchase certificate request including the item identification information; a determination unit which determines whether the item identification information included in the purchase certificate request received by the receiving unit is included in the item identification information managed by the management unit; and an output unit which outputs a result determined by the determination unit.SELECTED DRAWING: Figure 12

Description

Embodiments of the present invention relate to a sales data management system, an information processing device, and a terminal device.

In recent years, buying and selling of products between individuals using the Internet has become popular. For example, transactions using online auction sites and flea market sites (hereinafter also collectively referred to as "flea market sites") are becoming commonplace.

The reality is that on flea market sites, stolen items and other items that were not legitimately purchased from sellers are sometimes listed, which can cause trouble between sellers and buyers. Ta. From this point of view, it is desirable to present information that proves that the products listed on flea market sites have been legitimately purchased from sellers. To this end, consumers who wish to list products on flea market sites should be able to easily obtain proof of purchase of the individual products that show that the products themselves (individual products) were sold legitimately. There is a need.

The problem to be solved by the present invention is to provide a sales data management system, an information processing device, and a terminal device that allow consumers to easily obtain proof of purchase of individual items.

The sales data management system of the embodiment includes a data processing device owned by a sales business that sells products to consumers, a terminal device owned by the consumer, and communicably connected to the data processing device and the terminal device. a server device, an acquisition unit that acquires purchase information including individual item identification information for identifying individual items of products purchased by the consumer from the data processing device; a management section that manages purchase information acquired by the department; a reception section that receives a purchase proof request including item identification information from the terminal device; The apparatus includes a determination section that determines whether or not the individual item identification information is included in the individual item identification information managed by the management section, and an output section that outputs the determination result by the determination section to the terminal device.

FIG. 1 is a diagram schematically showing a sales data management system according to an embodiment. FIG. 2 is a block diagram showing the main hardware configuration of the POS terminal according to the embodiment. FIG. 3 is a block diagram showing the main functional configuration of the control unit of the POS terminal according to the embodiment. FIG. 4 is a block diagram showing the main hardware configuration of the electronic receipt server of the embodiment. FIG. 5 is a diagram showing the data structure of the member master stored in the storage unit of the electronic receipt server of the embodiment. FIG. 6 is a diagram showing the data structure of a receipt information management file stored in the storage unit of the electronic receipt server according to the embodiment. FIG. 7 is a diagram showing the data structure of the individual item information management file stored in the storage unit of the electronic receipt server of the embodiment. FIG. 8 is a block diagram showing the main functional configuration of the control unit of the electronic receipt server of the embodiment. FIG. 9 is a block diagram showing the main hardware configuration of the consumer terminal according to the embodiment. FIG. 10 is a block diagram showing the main functional configuration of the control unit of the consumer terminal according to the embodiment. FIG. 11 is a diagram showing a receipt display screen on the consumer terminal according to the embodiment. FIG. 12 is a sequence chart showing the flow of operation of the sales data management system of the embodiment. FIG. 13 is a flowchart showing the flow of determination processing by the control unit of the electronic receipt server of the embodiment.

Hereinafter, a sales data management system, an information processing device, and a terminal device according to an embodiment will be described with reference to the drawings. Note that the present invention is not limited to the embodiments described below. For example, in the embodiment described below, an example will be described in which the server device is an electronic receipt server that manages receipt information, but the invention is not limited to this. The server device may be a management server that manages information on individual items of sold products. Here, a product refers to a range specified by a JAN (Japanese Article Number) code or the like, and an individual item refers to an individual item belonging to the product. In other words, there are many individual items for one product.

FIG. 1 is a diagram schematically showing a sales data management system 1. As shown in FIG. The sales data management system 1 of this embodiment is constructed across businesses that provide electronic receipt services, sales businesses that sell products to consumers, and consumers who use electronic receipt services. The sales data management system 1 can also be said to be an electronic receipt system that provides electronic receipt services to consumers.

A sales data management system 1 includes a POS (Point Of Sales) terminal 2 provided at each store of a plurality of sales businesses, an electronic receipt server 3 managed by a business that operates an electronic receipt service, and a consumer data management system 1 that uses the electronic receipt service. has a consumer terminal 4 owned by a person.

The sales businesses can be businesses in multiple industries, such as businesses that sell apparel products, businesses that sell electrical appliances, businesses that sell daily necessities, and so on. Although FIG. 1 shows only one POS terminal 2 provided at each store, each store may include a plurality of POS terminals 2.

The electronic receipt server 3 is communicably connected to the POS terminal 2 and the consumer terminal 4 via a network such as the Internet. The electronic receipt server 3 may be connected to the POS terminal 2 of each store via a store server managed by the store where the POS terminal 2 is installed, a headquarters server of a company operating the store, or the like.

A member ID of an electronic receipt service and a product code for identifying a product purchased by a consumer are input to the POS terminal 2 during payment processing for products sold by a sales business. The POS terminal 2 registers the product based on the input product code and executes payment processing for one transaction. Further, an individual item code for identifying an individual item of the item purchased by the consumer is input to the POS terminal 2. When the payment process for one transaction is completed, the POS terminal 2 transmits receipt information including the member ID, company ID, store ID, transaction amount, product information of the purchased product, individual item code, etc. to the electronic receipt server 3. Here, the member ID is an example of consumer identification information, the individual item code is an example of individual item identification information, and the receipt information is an example of purchase information. Furthermore, the POS terminal 2 provided in a store of a sales business is an example of a data processing device.

The electronic receipt server 3 receives receipt information from each POS terminal 2 and manages it. The electronic receipt server 3 transmits receipt information to the consumer terminal 4 at a predetermined timing or in response to a request from the consumer terminal 4. The consumer can view the receipt information received from the electronic receipt server 3 using the consumer terminal 4. Thereby, the number of paper receipts issued by the POS terminal 2 can be reduced.

Further, the electronic receipt server 3 executes determination processing in response to a purchase proof request from the consumer terminal 4. The purchase proof request is information including an individual item code, and requests proof that the individual item specified by the individual item code has been legitimately sold by the sales business. The determination process executed by the electronic receipt server 3 determines whether the individual item identified by the individual item code included in the purchase proof request (hereinafter also referred to as "the individual item subject to purchase proof") has been legitimately sold by the sales business. This is to judge whether or not it was successful. In addition, in the determination process of this embodiment, it is also possible to determine whether the individual item for which the purchase proof is to be obtained was purchased by the consumer who sent the purchase proof request. Then, the electronic receipt server 3 transmits the determination result to the consumer terminal 4 that is the source of the purchase proof request. Here, the electronic receipt server 3 is an example of a server device, and also an example of an information processing device.

The consumer terminal 4 includes a smartphone, a PC (Personal Computer), etc. owned by a consumer who uses the electronic receipt service. The consumer terminal 4 has installed therein an application program for receiving an electronic receipt service, an application program for obtaining a purchase proof determination result, and the like. The consumer terminal 4 is an example of a terminal device.

Next, the POS terminal 2 will be explained in detail. FIG. 2 is a block diagram showing the main hardware configuration of the POS terminal 2. As shown in FIG. The POS terminal 2 includes a control section 20, a storage section 21, a display section 22, an operation section 23, a scanner 24, an RFID reader 25, a card reader 26, a change machine 27, and a communication section 28. We are prepared. The control unit 20, storage unit 21, display unit 22, operation unit 23, scanner 24, RFID reader 25, card reader 26, change machine 27, and communication unit 28 are connected to each other via a bus 29 or the like.

The control unit 20 has a computer configuration including a CPU 201 (Central Processing Unit), a ROM (Read Only Memory) 202, and a RAM (Random Access Memory) 203. CPU 201 , ROM 202 , and RAM 203 are connected to each other via bus 29 .

The CPU 201 controls the overall operation of the POS terminal 2. The ROM 202 stores various programs such as programs used to drive the CPU 201 and various data. The RAM 203 is used as a work area for the CPU 201 and expands various programs and data stored in the ROM 202 and the storage unit 21. The control unit 20 executes various control processes for the POS terminal 2 by causing the CPU 201 to operate according to a control program stored in the ROM 202 or the storage unit 21 and developed in the RAM 203.

Further, the RAM 203 includes a product information section 2031. The product information section 2031 stores product information (product code, product name, price, etc.) of products purchased by consumers in association with individual product codes. The product information stored in the product information section 2031 is read out from the storage section 21 based on, for example, a product code read by the scanner 24 from a code symbol attached to the product. Further, the individual product code stored in the product information section 2031 is read from an RF tag built into the product by the RFID reader 25, for example. Storing (registering) product information in the product information section 2031 is also referred to as product registration.

The storage unit 21 is composed of a storage medium such as an HDD (Hard Disk Drive) or a flash memory, and maintains the stored contents even if the power is cut off. The storage unit 21 stores a control program 211, a product master 212, and store information 213.

The control program 211 has a function of registering a product based on the product code read by the scanner 24, a function of performing payment processing for one transaction based on information stored in the product information section 2031, and a function of processing the payment of one transaction based on the information stored in the product information section 2031, and the electronic receipt server 3 and various information. This is a program for realizing functions such as sending and receiving data.

The product master 212 is a master file that stores product information about products sold by the store. The product master 212 stores product names, prices, etc. in association with product codes that identify products. Since the products handled at the store change daily, the product master 212 is updated as appropriate.

The store information 213 includes information such as a store ID that identifies the store where the POS terminal 2 is installed, and a company ID that identifies the company that operates the store.

The display unit 22 is a display device, and is composed of a liquid crystal display or the like. The display section 22 displays various information under the control of the control section 20. For example, the display unit 22 displays product information of registered products, the total amount of one transaction (transaction amount), and the like.

The operation unit 23 is an input device, and includes a touch panel provided on the surface of the display unit 22, a keyboard provided separately from the display unit 22, and the like. The operation unit 23 inputs various information input through operations by a store clerk or the like to the control unit 20. For example, the operation unit 23 inputs a payment start instruction to the control unit 20 to instruct the start of payment processing.

The scanner 24 reads a product code from a code symbol such as a barcode (hereinafter also referred to as a "product barcode") attached to a product. Specifically, the scanner 24 recognizes the product barcode optically or by imaging it. The scanner 24 then decodes the recognized product barcode and reads the product code indicated by the product barcode. Note that the product barcode recognized by the scanner 24 may be decoded by the control unit 20. The scanner 24 also reads the electronic receipt service member ID from the barcode displayed on the consumer terminal 4. The scanner 24 may be fixedly provided on the POS terminal 2, or may be a handy type that can be picked up and operated by a store clerk.

The RFID reader 25 reads the individual product code from the RF tag built into the product during payment processing. It is desirable that the RFID reader 25 be installed in a position where the reader can read the area where the store clerk places the product after scanning the product barcode. This is because the store clerk can automatically read the individual product code after scanning the product barcode. Note that if a product code or the like is written in an RF tag built into the product, the RFID reader 25 also reads the product code from the RF tag. In this case, there is no need to read the product code with the scanner 24.

Card reader 26 reads information from various cards. For example, the card reader 26 reads consumer information necessary for credit card payment from the consumer's credit card. The card reader 26 may be a magnetic card reader that reads information from a magnetic card, or an IC card reader that reads information from a card with a built-in IC chip.

The change machine 27 accepts banknotes and coins paid by the consumer when the consumer pays the purchase price in cash, and dispenses change as necessary.

The communication unit 28 is an interface for communicating with external devices such as the electronic receipt server 3. By being connected to an external device via the communication unit 28, the control unit 20 can transmit and receive information (data) to and from the external device.

Next, the functional configuration of the control unit 20 of the POS terminal 2 will be explained. FIG. 3 is a block diagram showing the main functional configuration of the control section 20 of the POS terminal 2. As shown in FIG. The control unit 20 functions as a transmitting/receiving unit 2001, an input unit 2002, a registration unit 2003, a payment processing unit 2004, and a display control unit 2005 when the CPU 201 operates according to a control program stored in the ROM 202 or the storage unit 21. . Note that each of these functions may be configured using hardware such as a dedicated circuit.

The transmitting/receiving unit 2001 transmits and receives various information to and from the electronic receipt server 3. For example, the transmitting/receiving unit 2001 transmits receipt information including a member ID, company ID, store ID, transaction amount, product information of purchased products, individual item code, etc. to the electronic receipt server 3.

Various information is input to the input unit 2002 from the operation unit 23, the scanner 24, and the RFID reader 25. For example, a payment start instruction is input to the input unit 2002 from the operation unit 23 . Further, an individual product code is input to the input unit 2002 from the RFID reader 25 . Further, a product code and a member ID are input to the input unit 2002 from the scanner 24 . Note that if a product code or the like is written in the RF tag built into the product, the product code is input to the input section 2002 from the RFID reader 25 .

The registration unit 2003 executes product registration. Specifically, the registration unit 2003 reads product information corresponding to the product code input to the input unit 2002 from the product master 212 and registers (stores) it in the product information unit 2031. Further, the registration unit 2003 registers the individual product code input into the input unit 2002 in the product information unit 2031 in association with the product code.

The payment processing unit 2004 executes payment processing related to one transaction. Payment processing is processing for a consumer to complete payment of a purchase price. For example, the payment processing unit 2004 calculates the transaction amount of one transaction, generates receipt information, and processes related to cash payments and cashless payments.

The display control unit 2005 causes the display unit 22 to display various information. For example, the display control unit 2005 causes the display unit 22 to display product information of registered products, transaction amount of one transaction, and the like.

Next, the electronic receipt server 3 will be explained in detail. The electronic receipt server 3 also functions as a web server, and provides electronic receipts to consumers who are members of the electronic receipt service. Specifically, the electronic receipt server 3 manages receipt information for transactions settled at the POS terminal 2 for each transaction. Then, the electronic receipt server 3 publishes the receipt information on a web page, and appropriately transmits the receipt information to the consumer terminal 4 in response to a request from the consumer terminal 4. Here, the data format of the receipt information transmitted by the electronic receipt server 3 does not matter.

FIG. 4 is a block diagram showing the main hardware configuration of the electronic receipt server 3. As shown in FIG. The electronic receipt server 3 includes a control section 30, a storage section 31, a display section 32, an operation section 33, and a communication section 34. The control section 30, the storage section 31, the display section 32, the operation section 33, and the communication section 34 are connected to each other via a bus 35 or the like.

The control unit 30 has a computer configuration including a CPU 301, a ROM 302, and a RAM 303. CPU 301 , ROM 302 , and RAM 303 are connected to each other via bus 35 .

The CPU 301 controls the overall operation of the electronic receipt server 3. The ROM 302 stores various programs such as programs used to drive the CPU 301 and various data. The RAM 303 is used as a work area for the CPU 301 and expands various programs and data stored in the ROM 302 and the storage unit 31. The control unit 30 executes various control processes for the electronic receipt server 3 by causing the CPU 301 to operate according to a control program stored in the ROM 302 or the storage unit 31 and developed in the RAM 303.

The storage unit 31 is composed of a storage medium such as an HDD or a flash memory, and maintains the stored contents even if the power is cut off. The storage unit 31 stores a control program 311, a member master 312, a receipt information management file 313, and an individual item information management file 314.

The control program 311 includes a program for receiving receipt information from the POS terminal 2, a program for managing the received receipt information for each transaction, and a determination process in response to a purchase proof request received from the consumer terminal 4. These include programs for implementing Web server functions, and programs for realizing Web server functions.

The member master 312 is a master file that stores information about members of the electronic receipt service, that is, information about consumers. FIG. 5 is a diagram showing the data structure of the member master 312. The member master 312 stores name, gender, age, and notification destination in association with member ID. The notification destination is, for example, the e-mail address of the consumer terminal 4 owned by the member.

The receipt information management file 313 is a file that manages receipt information for transactions settled at the POS terminal 2 for each member and for each transaction. The receipt information management file 313 is registered and updated based on receipt information received from the POS terminal 2. FIG. 6 is a diagram showing the data structure of the receipt information management file 313. The receipt information management file 313 stores receipt numbers, company IDs, store IDs, transaction amounts, individual product codes, and product information in association with member IDs.

The member ID is information that identifies a member of the electronic receipt service, that is, a consumer, and is an example of consumer identification information as described above. Note that the consumer identification information may be any information that can identify the consumer who purchases the product, and is not limited to a member ID of an electronic receipt service, but may be a store member ID issued for each store. The receipt number is information that specifies one transaction at each POS terminal 2.

The company ID is information that identifies a company that sells products. The store ID is information that identifies a store that sells products. The transaction amount is the transaction amount of one transaction, that is, the total amount of money for products purchased in one transaction. The company ID, store ID, and transaction amount are stored in one-to-one correspondence with the receipt number.

The individual item code is information that identifies the individual item of the purchased product, and is an example of individual item identification information as described above. When a plurality of individual items are purchased in one transaction, a plurality of individual item codes are registered corresponding to the receipt number. The product information is information about products sold in a transaction specified by the receipt number. The product information is information indicating, for example, a product code that specifies the product, the product name, unit price, tax amount, etc., and is stored in one-to-one correspondence with the individual product code.

The individual item information management file 314 is a file that manages information on individual items of products sold by a sales business, in other words, information on individual items identified by the individual item codes stored in the receipt information management file 313. The item information management file 314 is registered and updated based on receipt information received from the POS terminal 2. Further, the individual item information management file 314 is updated based on the loss information and transfer information received from the consumer terminal 4.

The loss information is information indicating that the individual item purchased by the consumer has been lost, and includes specific information that can identify the lost item. The specific information is, for example, an individual item code, a combination of a receipt number and a product name, etc. The electronic receipt server 3 can identify the individual item lost by the consumer using the above specific information. Further, the transfer information is information indicating that the individual item purchased by the consumer has been transferred (assigned) to another consumer, and includes specific information that can identify the transferred item. The transfer information may include the member ID of the consumer at the transfer destination.

FIG. 7 is a diagram showing the data structure of the individual item information management file 314. The individual item information management file 314 stores a member ID, a transfer flag, and a lost flag in association with the individual item code. The individual item code and member ID are the same as the information stored in the receipt information management file 313. The transfer flag is information indicating whether the individual item identified by the individual item ID has been transferred from the member identified by the corresponding member ID to another consumer. The lost flag is information indicating whether the individual item identified by the individual item ID is lost by the member identified by the corresponding member ID.

Note that the electronic receipt server 3 does not need to include the individual item information management file 314. However, by updating the individual item information management file 314 based on the loss information and transfer information from the consumer terminal 4, it is also possible to manage information on individual items after they have been sold by the sales business. As a result, the electronic receipt server 3 can not only determine whether the individual item for which the purchase proof is requested was sold by any sales business, but also ensure that the item is properly transferred by the consumer who purchased it from the sales business. It has the advantage that it can also be determined whether or not it was made.

Returning to FIG. 4, the hardware configuration of the electronic receipt server 3 will be explained.

The display section 32 is composed of, for example, a liquid crystal panel, and displays various information. The display unit 32 displays information stored in, for example, the member master 312, the receipt information management file 313, and the individual item information management file 314 as necessary.

The operation unit 33 is for inputting information to the control unit 30, and includes a keyboard, a touch panel, a mouse, and the like.

The communication unit 34 is an interface for communicating with external devices such as the POS terminal 2 and the consumer terminal 4. The control unit 30 is connected to an external device via the communication unit 34, so that it can transmit and receive information (data) to and from the external device.

Next, the functional configuration of the control unit 30 of the electronic receipt server 3 will be explained. FIG. 8 is a block diagram showing the main functional configuration of the control unit 30 of the electronic receipt server 3. As shown in FIG. The control unit 30 functions as a transmission/reception unit 3001, an input unit 3002, an acquisition unit 3003, a management unit 3004, and a determination unit 3005 when the CPU 301 operates according to a control program stored in the ROM 302 or the storage unit 31. Note that each of these functions may be configured by hardware such as a dedicated circuit.

The transmitting/receiving unit 3001 transmits and receives various information between the POS terminal 2 and the consumer terminal 4. For example, the transmitting/receiving unit 3001 receives receipt information including a member ID, individual item code, etc. from the POS terminal 2. Further, the transmitting/receiving unit 3001 receives a purchase proof request including a member ID, an individual product code, etc. from the consumer terminal 4, and transmits a determination result to the consumer terminal 4 as a response to the purchase proof request. The transmitting/receiving unit 3001 functions as a receiving unit that accepts a purchase proof request and an output unit that outputs a determination result.

The transmitting/receiving unit 3001 receives a receipt information request from the consumer terminal 4, and transmits the receipt information to the consumer terminal 4 as a response to the receipt information request. Note that the receipt information sent to the consumer terminal 4 does not have to be information on all items stored in the receipt information management file 313. The transmitting/receiving unit 3001 also receives loss information and relocation information from the consumer terminal 4.

Various information is input to the input unit 3002 from the operation unit 33. For example, when manually updating the member master 312, receipt information management file 313, and individual item information management file 314, information for updating is input to the input unit 3002.

The acquisition unit 3003 acquires purchase information including item identification information for identifying individual items of products purchased by the consumer from a data processing device owned by a sales business that sells the product to the consumer. Specifically, the acquisition unit 3003 acquires receipt information including the individual item code from the POS terminal 2 via the transmission/reception unit 3001.

The management unit 3004 manages the purchase information acquired by the acquisition unit 3003. Specifically, the management unit 3004 registers information in the receipt information management file 313 and the individual item information management file 314 based on the receipt information acquired by the acquisition unit 3003. Furthermore, the management unit 3004 updates the individual item information management file 314 according to the loss information and transfer information received by the transmission/reception unit 3001. The management unit 3004 reads out information stored in the receipt information management file 313 and the individual item information management file 314 as necessary.

The determination unit 3005 determines whether the individual item identification information included in the purchase proof request received by the reception unit is included in the individual item identification information managed by the management unit 3004. Specifically, the determining unit 3005 determines whether the individual product code included in the purchase proof request received by the transmitting/receiving unit 3001 from the consumer terminal 4 is stored in the receipt information management file 313. In other words, the determination unit 3005 determines whether or not the individual item for which the purchase certificate is provided is sold by any sales business.

Further, the determining unit 3005 determines whether the individual item identification information and the consumer identifying information included in the purchase proof request received by the receiving unit are managed in association with each other by the managing unit 3004. Specifically, the determining unit 3005 determines whether the individual item code and member ID included in the purchase proof request received by the transmitting/receiving unit 3001 from the consumer terminal 4 are stored in association with the receipt information management file 313. judge. In other words, the determination unit 3005 determines whether or not the individual item for which the purchase certificate is intended was purchased by the owner of the consumer terminal 4.

Note that the consumer terminal 4 may have the function of the determination unit 3005. In this case, the electronic receipt server 3 may read information corresponding to the individual item code included in the purchase proof request from the receipt information management file 313 or the individual item information management file 314 and transmit it to the consumer terminal 4. Thereby, the consumer terminal 4 can perform the determination process based on the received information.

Next, the consumer terminal 4 will be explained in detail. FIG. 9 is a block diagram showing the main hardware configuration of the consumer terminal 4. As shown in FIG. The consumer terminal 4 includes a control section 40, a storage section 41, a display section 42, an operation section 43, and a communication section 44. The control section 40, the storage section 41, the display section 42, the operation section 43, and the communication section 44 are connected to each other via a bus 45 or the like.

The control unit 40 has a computer configuration including a CPU 401, a ROM 402, and a RAM 403. CPU 401 , ROM 402 , and RAM 403 are connected to each other via bus 45 .

The CPU 401 controls the overall operation of the consumer terminal 4. The ROM 402 stores various programs such as programs used to drive the CPU 401 and various data. The RAM 403 is used as a work area for the CPU 401 and expands various programs and data stored in the ROM 402 and the storage unit 41. The control unit 40 executes various control processes for the consumer terminal 4 by causing the CPU 401 to operate according to a control program stored in the ROM 402 or the storage unit 41 and developed in the RAM 403.

The storage unit 41 is composed of a storage medium such as an HDD or a flash memory, and maintains the stored contents even if the power is cut off. The storage unit 41 stores a control program 411 and user information 412.

The control program 411 includes a program for receiving an electronic receipt from the electronic receipt server 3, a program for displaying the received electronic receipt, a program for transmitting a request for proof of purchase of an individual item to the electronic receipt server 3, and an electronic receipt. This is a program for receiving the determination result of the purchase certificate from the server 3, etc.

The user information 412 is information used to receive the electronic receipt service and purchase proof determination results, and is, for example, a member ID of the electronic receipt service.

The display section 42 is composed of, for example, a liquid crystal panel, and displays various information. The display unit 42 displays, for example, the receipt information received from the electronic receipt server 3 and the determination result of the proof of purchase.

The operation section 43 is for inputting information to the control section 40, and is composed of a touch panel or the like provided on the surface of the display section 42.

The communication unit 44 is an interface for communicating with external devices such as the electronic receipt server 3. The control unit 40 is connected to an external device via the communication unit 44, so that it can transmit and receive information (data) to and from the external device.

Next, the functional configuration of the control unit 40 of the consumer terminal 4 will be explained. FIG. 10 is a block diagram showing the main functional configuration of the control unit 40 of the consumer terminal 4. As shown in FIG. The control unit 40 functions as a transmitting/receiving unit 4001, an input unit 4002, and a display control unit 4003 when the CPU 401 operates according to a control program stored in the ROM 402 or the storage unit 41. Note that each of these functions may be configured by hardware such as a dedicated circuit.

The transmitting/receiving unit 4001 transmits and receives various information to and from the electronic receipt server 3. For example, the transmitting/receiving unit 4001 transmits a receipt information request to the electronic receipt server 3, and receives receipt information from the electronic receipt server 3 as a response to the receipt information request. Further, the transmitting/receiving unit 4001 transmits a purchase proof request to the electronic receipt server 3, and receives a determination result (purchase proof information) as a response to the purchase proof request. The transmitting/receiving unit 4001 functions as an output unit that outputs a purchase proof request and a receiving unit that receives purchase proof information. Further, the transmitting/receiving unit 4001 transmits loss information and transfer information to the electronic receipt server 3.

Various information is input to the input unit 4002 from the operation unit 43. For example, an individual product code is input to the input section 4002. The input item code specifies the item for which the purchase proof is to be provided, and is included in the purchase proof request that the transmitting/receiving unit 4001 sends to the electronic receipt server 3.

The display control unit 4003 causes the display unit 42 to display various information. For example, the display control unit 4003 causes the display unit 22 to display the receipt information and determination results received by the transmitting/receiving unit 4001.

Here, the receipt information display screen displayed under the control of the display control unit 4003 will be described. FIG. 11 is a diagram showing an electronic receipt display screen on the consumer terminal 4. As shown in FIG. The consumer terminal 4 can display the electronic receipt by starting an application program for the electronic receipt service. A header section 421 and a main display section 422 are formed on the display section 42 of the consumer terminal 4.

A plurality of buttons 4211 are formed in the header section 421. The button 4211 is used, for example, to display a barcode indicating a member ID on the main display section 422, or to display an electronic receipt on the main display section 422.

The main display section 422 displays an electronic receipt on the electronic receipt display screen shown in FIG. The main display section 422 has a store information display area 4221 and a transaction information display area 4222 formed therein. Note that the main display section 422 displays a start screen when the electronic receipt service application program is started.

Store information is displayed in the store information display area 4221. The displayed store information includes, for example, a company name, store name, company ID, and store ID. Note that in addition to the store information, a commercial message or the like may be displayed in the store information display area 4221. Further, a code symbol that encodes store information may be displayed.

In the transaction information display area 4222, product information, transaction date and time, receipt number, etc. are displayed. The displayed product information includes a barcode 4223 and a purchase proof button 4224 in addition to the product name and price. In addition, when there are many purchased products in one transaction and the product information does not fit on the display section 42 of the consumer terminal 4, the main display section 422 can display all the information by scrolling the display screen up and down.

Barcode 4223 indicates an individual item code that identifies the purchased individual item. The barcode 4223 is used, for example, when a consumer returns a purchased product. During return processing, the POS terminal 2 of the seller reads the individual item code from the barcode 4223 displayed on the consumer terminal 4, and also reads the individual item code from the RF tag built into the returned item. If the item code read from the barcode 4223 by the POS terminal 2 matches the item code read from the RF tag, the sales business determines that the item the consumer is attempting to return was purchased at its own store. You can confirm that it is.

A purchase proof button 4224 is displayed corresponding to the barcode 4223. The consumer operates the purchase proof button 4224 when acquiring purchase proof information for the individual item specified by the barcode 4223. When the purchase proof button 4224 is operated, an instruction to output a purchase proof request and an individual item code are input to the input section 4002. The transmitting/receiving unit 4001 transmits a purchase proof request including the input individual item code to the electronic receipt server 3.

An outline of the operation of the sales data management system 1 having the above configuration will be explained. FIG. 12 is a sequence chart showing the flow of operations of the sales data management system 1.

First, we will explain the flow when a sales business sells products to consumers. When a consumer who is a member of an electronic receipt service purchases a product at a store of a sales business, the member ID is input into the POS terminal 2 of the store (step S1). Then, the POS terminal 2 reads the product code and individual product code for the product to be purchased (step S2). Subsequently, the POS terminal 2 executes product registration (step S3). In product registration, the product code read for one product and the individual product code are registered in the product information section 2031 in association with each other.

When the product registration of all products purchased by the consumer is completed and payment instructions are input, the POS terminal 2 executes payment processing based on the product registration information (step S4). When the payment process is completed, the POS terminal 2 transmits receipt information including the member ID, company ID, store ID, product information, and individual product code to the electronic receipt server 3 (step S5).

The electronic receipt server 3 registers the received receipt information in the receipt information management file 313 (step S6). The electronic receipt server 3 also registers information in the individual item information management file 314. At this time, information indicating that the item has not been transferred is registered in the transfer flag of the individual item information management file 314, and information indicating that the item has not been lost is registered in the lost flag.

The consumer terminal 4 can transmit a receipt information request to the electronic receipt server 3 after the payment is made at the POS terminal 2 (step S7). For example, the receipt information request is made by transmitting the URL of a web page that provides receipt information to the consumer terminal 4 when the electronic receipt server 3 registers the receipt information, and the consumer terminal 4 designating the URL. Ru. Note that the receipt information request is made by transmitting a registration notification including the receipt number to the consumer terminal 4 when the electronic receipt server 3 registers the receipt information, and the consumer terminal 4 that received the registration notification specifying the receipt number. The receipt information request may also be sent to the electronic receipt server 3.

The electronic receipt server 3 extracts the receipt information requested by the receipt information request from the receipt information management file 313 (step S8). The electronic receipt server 3 transmits the extracted receipt information to the consumer terminal 4 (step S9).

The consumer terminal 4 temporarily stores the received receipt information, in other words, the receipt information published on the Web and downloaded, and displays the electronic receipt on the display unit 42 using the Web browser (Step S10). The temporarily stored receipt information is cleared, for example, when the electronic receipt service application program is started next time. Note that the consumer terminal 4 may accumulate and save the received receipt information.

Through the above operations, the consumer is able to purchase the product at the store of the sales business and also view receipt information related to the purchase of the product on the consumer terminal 4. Furthermore, the electronic receipt server 3 can manage receipt information including product information and individual product codes for products whose payments have been processed by the POS terminal 2 .

Next, the flow when a consumer obtains proof of purchase will be explained. First, in response to a consumer's operation, the consumer terminal 4 displays an electronic receipt related to the transaction in which the individual item for which the purchase certificate was purchased was purchased (step SS11). By operating the purchase certificate button 4224 of the displayed electronic receipt, an instruction to output a purchase certificate request and the individual item code of the individual item for which the purchase certificate is to be provided are input to the consumer terminal 4 (step S12). Next, the consumer terminal 4 reads the member ID from the storage unit 41 (step S13). The consumer terminal 4 transmits a purchase proof request including the input individual item code and the read member ID to the electronic receipt server 3 (step S14).

Upon receiving the purchase proof request, the electronic receipt server 3 executes a determination process (step S15). Details of the determination process will be described later. Next, the electronic receipt server 3 transmits the determination result of the determination process to the consumer terminal 4 that is the source of the purchase proof request (step S16).

The consumer terminal 4 stores and displays the determination result received from the electronic receipt server 3 (step S17). In other words, the consumer terminal 4 stores and displays whether or not the individual item for which the purchase certificate is issued is a product legitimately sold by any sales business. The consumer terminal 4 stores the purchase certificate as a determination result when the individual item for which the purchase certificate is issued has been legitimately sold by the sales business.

As a result, consumers can easily obtain proof of purchase showing that the product was officially sold by the sales business. Therefore, the user can use the purchase proof of the individual item when necessary, for example, when listing the item on a flea market site or selling it to a recycle shop.

Next, the determination process executed by the electronic receipt server 3 will be described. FIG. 13 is a flowchart showing the flow of determination processing by the control unit 30 of the electronic receipt server 3.

The control unit 30 determines whether the transmitting/receiving unit 3001 has accepted the purchase certificate request from the consumer terminal 4 (step S21), and if not (N in step S21), returns to the process of step S21 and waits.

When the transmitting/receiving unit 3001 receives a purchase proof request from the consumer terminal 4 (Y in step S21), the determining unit 3005 determines whether the individual product code included in the purchase proof request is registered in the receipt information management file 313. (Step S22). In other words, the determination unit 3005 determines whether or not the individual item for which the purchase certificate is to be certified has been legally sold by any sales business, that is, whether or not it is a stolen item.

If the individual item code included in the purchase proof request is registered in the receipt information management file 313 (Y in step S22), the determination unit 3005 determines that the member ID included in the purchase proof request is registered in the receipt information management file 313. It is determined whether the individual item code matches the member ID corresponding to it (step S23). In other words, the determination unit 3005 determines whether the consumer requesting the purchase proof is the consumer who purchased the individual item for which the purchase proof is intended.

If the member ID included in the purchase proof request matches the member ID corresponding to the individual item code (Y in step S23), the determining unit 3005 performs a purchase proof determination. That is, the determination unit 3005 determines that the individual item for which the purchase certificate is to be certified has been sold legitimately by any sales business, and that there is no problem in providing the purchase certificate. Subsequently, the transmitting/receiving unit 3001 transmits the determination result to the consumer terminal 4 that is the source of the purchase proof request (step S25). Then, the control unit 30 ends the determination process.

In the process of step S22, if the individual item code included in the purchase proof request is not registered in the receipt information management file 313 (N in step S22), the determination unit 3005 determines that the purchase proof is not possible (step S26). That is, the determining unit 3005 determines that the individual item for which the purchase proof is intended may be a stolen item, and determines that the purchase proof cannot be provided. After that, the control unit 30 moves to the process of step S25.

In the process of step S23, if the member ID included in the purchase proof request does not match the member ID corresponding to the individual item code (N in step S23), the determination unit 3005 determines that the individual item for which the purchase certificate is subject to transfer registration. It is determined whether or not it is the same (step S27). Specifically, the determination unit 3005 refers to the individual item information management file 314 and determines whether information indicating that there has been a transfer is registered in the transfer flag corresponding to the individual item code included in the purchase proof request. do.

If there is a transfer registration (Y in step S27), the control unit 30 moves to the process in step S24. In other words, the determination unit 3005 makes a purchase proof determination by estimating that the consumer requesting the purchase proof is a consumer who legitimately obtained the individual item through a consumer who purchased the individual item from a sales business. conduct.

If there is no transfer registration (N in step S27), the determination unit 3005 determines whether or not the individual item for which the purchase certificate is registered is not registered as lost (step S28). Specifically, the determination unit 3005 refers to the individual item information management file 314 and determines whether information indicating that the item has been lost is registered in the lost flag corresponding to the individual item code included in the purchase proof request. to decide.

If the lost item has not been registered (Y in step S28), the determination unit 3005 performs a registration request determination (step S29). The determining unit 3005 performs a registration request determination to notify that in order to obtain a purchase certificate, the consumer who has purchased the individual item for which the purchase certificate is required must perform transfer registration. The consumer who has been notified of the determination result of the registration request determination can request the consumer who purchased the individual item from the transferee, that is, the sales business, to perform transfer registration. The control unit 30 then proceeds to the process of step S25.

If the lost item has been registered (N in step S28), the control unit 30 moves to the process in step S26. That is, the determining unit 3005 determines that the individual item for which the purchase proof is intended may be a stolen item, and determines that the purchase proof cannot be provided. Note that the processes in step S23, step S27, and step S28 are not necessarily required.

As explained above, the sales data management system 1 of the embodiment includes a POS terminal 2 owned by a sales business that sells products to consumers, a consumer terminal 4 owned by the consumer, a POS terminal 2 and a consumer terminal. 4 and an electronic receipt server 3 communicably connected to the POS terminal 2. a management unit 3004 that manages receipt information acquired by the acquisition unit 3003; a reception unit (transmission/reception unit 3001) that receives a purchase proof request including an individual product code from the consumer terminal 4; A determination unit 3005 determines whether the individual product code included in the purchase proof request received by the department is included in the individual product codes managed by the management unit 3004, and the determination result by the determination unit 3005 is sent to the consumer terminal 4. An output unit (transmission/reception unit 3001) for outputting data is provided.

Thereby, the sales data management system 1 can determine whether the individual item identified by the individual item code input to the consumer terminal 4 was sold by any sales business. . Therefore, consumers using the sales data management system 1 can easily obtain proof of purchase of individual items.

Further, in the sales data management system 1 of the embodiment, the purchase information and the purchase proof request include a member ID that is information for identifying the consumer and is associated with the individual product code, and the determination unit 3005 is configured to receive the reception unit ( It is determined whether the individual item code and member ID included in the purchase proof request received by the transmitting/receiving unit 3001) are managed in association with each other by the managing unit 3004.

Thereby, the sales data management system 1 can determine whether the consumer requesting proof of purchase is a consumer who purchased the individual item identified by the individual item code from any sales business. . Therefore, a consumer using the sales data management system 1 can easily obtain a purchase certificate showing that he or she has purchased an individual item.

Furthermore, in the sales data management system 1 of the embodiment, the reception unit (transmission/reception unit 3001) receives information that includes specific information that can identify the individual item purchased by the consumer, and that the consumer has lost the item. The management unit 3004 receives loss information indicating that the reception unit has received the lost information.

Thereby, the sales data management system 1 can also manage the loss of an individual item sold by a sales business. Therefore, it is possible to prevent a purchase certificate from being sent in response to a so-called "spoofing" purchase certificate request by a person who has fraudulently obtained an item from a consumer who purchased it from a sales business.

In addition, in the sales data management system 1 of the embodiment, the reception unit (transmission/reception unit 3001) collects information that includes specific information that allows identification of individual items purchased by a consumer, and that allows the consumer to transfer the individual items. The management unit 3004 receives relocation information indicating that the above-mentioned relocation information has been transferred, and manages the relocation information received by the reception unit.

Thereby, the sales data management system 1 can also manage that an individual item sold by a sales business has been transferred from a consumer who purchased the individual item. Therefore, if the consumer requesting proof of purchase is not a consumer who purchased an individual item from a sales business, it can be assumed that the request is not a so-called "impersonation" request for proof of purchase.

Furthermore, the management unit 3004 of the sales data management system 1 of the embodiment manages receipt information related to transactions between sales businesses and consumers.

This allows the sales data management system 1 to utilize an electronic receipt server that manages receipt information. Therefore, the sales data management system 1 can be easily constructed. In other words, it becomes possible to provide electronic receipt services using the sales data management system 1.

In each of the above embodiments, the control programs executed by the POS terminal 2, the electronic receipt server 3, and the consumer terminal 4 are provided by being recorded on a computer-readable recording medium such as a CD-ROM. It may be configured to do so. Furthermore, the control program executed by each of the above devices may be configured to be stored on a computer connected to a network such as the Internet, and provided by being downloaded via the network. It may also be configured to be provided via a network.

Although the embodiment of the present invention has been described above, this embodiment is presented as an example and is not intended to limit the scope of the invention. This embodiment can be implemented in various other forms, and various omissions, substitutions, and changes can be made without departing from the gist of the invention.

1 Sales data management system 2 POS terminal (data processing device)
3 Electronic receipt server (server device, information processing device)
3001 Transmission/reception unit (reception unit and output unit in the first embodiment)
3003 Acquisition unit 3004 Management unit 3005 Judgment unit 4001 Transmission/reception unit (reception unit, output unit)
4002 Input section 4003 Display control section

JP2004-29860A

Claims (6)

Sales data management comprising a data processing device owned by a sales business that sells products to consumers, a terminal device owned by the consumer, and a server device communicatively connected to the data processing device and the terminal device. A system,
an acquisition unit that acquires purchase information including individual item identification information for identifying individual items of products purchased by the consumer from the data processing device;
a management unit that manages the purchase information acquired by the acquisition unit;
a reception unit that receives a purchase proof request including individual item identification information from the terminal device;
a determination unit that determines whether or not the individual item identification information included in the purchase proof request received by the reception unit is included in the individual item identification information managed by the management unit;
an output unit that outputs the determination result by the determination unit to the terminal device;
A sales data management system equipped with The purchase information and the purchase proof request include consumer identification information that identifies the consumer and is associated with the individual product identification information,
The determination unit determines whether the individual item identification information and consumer identification information included in the purchase proof request received by the reception unit are managed in association with each other by the management unit.
The sales data management system according to claim 1. The reception unit receives loss information that includes specific information that can identify the individual item purchased by the consumer and indicates that the consumer has lost the individual item,
The management unit manages the loss information received by the reception unit.
The sales data management system according to claim 2. The reception unit receives transfer information that includes specific information that can identify the individual item purchased by the consumer and indicates that the consumer has transferred the individual item,
The management unit manages the relocation information received by the reception unit.
The sales data management system according to claim 2. an acquisition unit that acquires purchase information including individual item identification information for identifying individual items of products purchased by the consumer from a data processing device owned by a sales business that sells the products to the consumer;
a management unit that manages the purchase information acquired by the acquisition unit;
a reception unit that receives a purchase proof request including individual item identification information from a terminal device owned by the consumer;
a determination unit that determines whether or not the individual item identification information included in the purchase proof request received by the reception unit is included in the individual item identification information managed by the management unit;
an output unit that outputs the determination result by the determination unit to the terminal device;
An information processing device comprising: an input section into which individual item identification information indicating individual items of the product is input;
an output unit that outputs a purchase proof request including the individual product identification information input to the input unit;
a receiving unit that receives purchase proof information indicating whether the individual item identified by the item identification information included in the purchase proof request output by the output unit is sold by a sales business that sells the item;
a display control unit that causes a display unit to display the purchase confirmation information received by the receiving unit;
A terminal device equipped with.

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