JP2023177933A - Member management support system - Google Patents

Abstract

To provide a technique to support an improvement in a retention rate of members in an organization that introduces jobs to member belonging to the organization.SOLUTION: A member management support system 10 comprises a model storage unit 20 and a score derivation device 28. The model storage unit 20 stores data of a function approximator generated based on learning data including information indicating a relationship between a plurality of members who belonged to the Silver Human Resources Center at a past time point and the Silver Human Resources Center at the past time point, and information indicating whether or not the plurality of members have left the Silver Human Resources Center. The score derivation device 28 inputs, to the function approximator, information indicating the relationship between members to be analyzed who currently belong to the Silver Human Resources Center and the Silver Human Resources Center at the current time point, and derives an index value related to whether or not the members to be analyzed leave the Silver Human Resources Center in the future.SELECTED DRAWING: Figure 1

Description

The present disclosure relates to data processing technology, and particularly to a member management support system.

Silver Human Resources Centers have been set up in each region, which are organizations that provide support for temporary, short-term employment or other light work according to the wishes of elderly people, such as retirees. In Patent Document 1 below, many necessary procedures are carried out between the Silver Human Resources Center, the member (elderly) who performs the work, and the orderer who orders the work, using member terminals and orderer terminals. Techniques have been proposed to make business management more efficient.

JP2021-99747A

While the aging of Japanese society is accelerating, the number of members of Silver Human Resources Centers continues to maintain a trend of either staying the same or decreasing slightly. Silver Human Resources Centers are required to improve the retention rate of members.

The technology of the present disclosure was made in view of these problems, and one purpose is to provide a technology that supports improving the retention rate of members in organizations that introduce jobs to their members.

In order to solve the above problems, a member management support system according to an aspect of the present disclosure provides a member management support system that has a past relationship with each of a plurality of members who previously belonged to an organization that introduces jobs to members. a storage unit that stores data of a function approximator created based on learning data including information indicating involvement at the time of membership and information indicating whether each of the plurality of members has withdrawn from the organization; Estimation that inputs information indicating the relationship between the currently affiliated member to be analyzed and the organization into a function approximator, and derives an index value regarding whether or not the member to be analyzed will leave the organization in the future. It is equipped with a section.

Note that any combination of the above components and expressions of the present disclosure converted between devices, methods, computer programs, recording media storing computer programs, etc. are also effective as aspects of the present disclosure.

According to the technology of the present disclosure, it is possible to support an improvement in the retention rate of members in an organization that introduces jobs to its members.

1 is a diagram showing the configuration of a member management support system according to an embodiment. 2 is a block diagram showing functional blocks included in the score deriving device of FIG. 1. FIG. It is a flowchart showing the operation of the score deriving device. FIG. 3 is a diagram showing an example of learning data for creating an engagement model. It is a flowchart showing the operation of the score deriving device. It is a figure showing an example of a score analysis screen. It is a figure showing an example of a score analysis screen. It is a figure showing an example of a member management screen.

An overview of the embodiment will be explained. A Silver Human Resources Center is established in each region, and the Silver Human Resources Center introduces jobs to its members (elderly people) and supports their employment. Silver talent centers typically have hundreds to thousands of members. While the aging of Japanese society is accelerating, the number of members at Silver Human Resource Centers continues to maintain a trend of remaining the same or slightly decreasing, with about 10% of members changing hands every year. Silver Human Resources Centers are required to improve the retention rate of members.

Until now, the Silver Human Resources Center had approached each member in a uniform manner; in other words, it was not possible to approach each member according to their circumstances. In this embodiment, we propose a membership management support system that supports a Silver Human Resources Center to approach members according to the situation of each member. The member management support system of the embodiment derives an index value (hereinafter also referred to as "engagement score") indicating the strength of the relationship between the Silver Human Resources Center and each member, and provides it to the staff of the Silver Human Resources Center. The engagement score can be said to be an index value that indicates the likelihood that a member will leave the Silver Human Resources Center in the future.

FIG. 1 shows the configuration of a member management support system 10 according to an embodiment. The member management support system 10 is an information processing system that includes a plurality of user terminals 12, a core business system 14, a common DB (Database) 18, a silver human resource center DB 22, and a score derivation device 28. These devices and systems are connected via communication networks that may include LANs, WANs, the Internet, and the like. Note that there is no limit to the number of physical hardware of each element (for example, a device or a system) constituting the member management support system 10. For example, each element constituting the member management support system 10 may be realized by one computer, or may be realized by multiple computers working together.

The core business system 14 executes information processing to support the core business (for example, membership management business, etc.) of the Silver Human Resources Center. During business support processing for the Silver Human Resources Center, the core business system 14 updates the value of member data stored in the member data storage unit 24, which will be described later, in response to operations by the staff of the Silver Human Resources Center or autonomously. do. That is, the core business system 14 updates the member data stored in the member data storage unit 24 to the latest state in response to an operation by a staff member of the Silver Human Resources Center or autonomously.

Each of the plurality of user terminals 12 is an information processing terminal operated by a staff member (hereinafter also referred to as a "user") of the Silver Human Resources Center who uses the core business system 14. The plurality of user terminals 12 include a user terminal 12a, a user terminal 12b, a user terminal 12c, and a user terminal 12d, which are operated by a plurality of different users. The plurality of different users may be employees of the same Silver Human Resources Center, or may be employees of different Silver Human Resources Centers. Each of the plurality of user terminals 12 may be a computer, a smartphone, or a tablet terminal.

The common DB 18 is a database server that collectively stores data regarding a plurality of silver human resources centers. The Silver Human Resources Center DB 22 is a database server that is provided for each Silver Human Resources Center in each region and stores data regarding the Silver Human Resources Centers in each region. In FIG. 1, one silver human resource center DB22 is depicted, but in reality, a plurality of silver human resource center DB22 corresponding to a plurality of silver human resource centers are provided.

The score derivation device 28 is an information processing device that derives the engagement score of each member belonging to the Silver Human Resources Center. The details of the function of the score deriving device 28 will be described later.

FIG. 1 includes a block diagram showing the functional blocks of the core business system 14, the common DB 18, and the silver human resources center DB 22. Each block shown in the block diagrams in this specification can be realized in terms of hardware by elements such as a computer processor, CPU, and memory, electronic circuits, and mechanical devices, and can be realized in terms of software by computer programs, etc. However, here we depict the functional blocks realized by their cooperation. Therefore, those skilled in the art will understand that these functional blocks can be realized in various ways by combining hardware and software.

The common DB 18 includes a model storage section 20. The model storage unit 20 stores data of a function approximator (hereinafter also referred to as "engagement model") that derives the engagement score of each member belonging to the Silver Human Resources Center. The details will be described later, but the engagement model includes information indicating the past involvement of each of the members who belonged to the Silver Human Resources Center in the past, and This is a mathematical model (neural network in the embodiment) created by machine learning based on learning data including information indicating whether or not a person has withdrawn from the Silver Human Resources Center.

The silver human resource center DB 22 includes a member data storage section 24 and a member score storage section 26. The member data storage unit 24 stores various data (attribute information, etc.) regarding each of the plurality of members belonging to the Silver Human Resources Center. The data stored in the member data storage unit 24 includes data on multiple items, which will be described later with reference to FIG. The member score storage unit 26 stores the engagement scores of each of the plurality of members derived using the engagement model. In the embodiment, each member's engagement score is derived once a month, and the member score storage unit 26 stores each member's monthly engagement score.

The core business system 14 includes a management screen generation section 15 and a management screen provision section 16. A computer program implementing the functions of these plurality of functional blocks may be installed in the storage of the core business system 14. A processor (such as a CPU) of the computer of the core business system 14 may perform the functions of these plurality of functional blocks by reading this computer program into the main memory and executing it.

The management screen generation unit 15 generates data for a screen (hereinafter also referred to as "management screen") for supporting member management at the Silver Human Resources Center. The management screen providing unit 16 transmits the management screen data generated by the management screen generating unit 15 to the user terminal 12 and causes the user terminal 12 to display the management screen.

FIG. 2 is a block diagram showing functional blocks included in the score deriving device 28 of FIG. 1. The score deriving device 28 includes a processing section 30 and a communication section 32. The processing unit 30 executes various data processing related to deriving engagement scores of members belonging to the Silver Human Resources Center. The communication unit 32 communicates with an external device according to a predetermined communication protocol. The processing unit 30 transmits and receives data to and from the common DB 18 and the silver human resources center DB 22 via the communication unit 32.

The processing unit 30 includes a member data acquisition unit 34, a model generation unit 36, a model storage unit 38, a model acquisition unit 40, an estimation unit 42, and a score storage unit 44. An analysis support program, which is a computer program implementing the functions of these plurality of functional blocks, may be installed in the storage of the score derivation device 28. A processor (such as a CPU) of the score derivation device 28 may perform the functions of a plurality of functional blocks included in the processing unit 30 by reading the analysis support program into the main memory and executing it.

The operation of the member management support system 10 according to the embodiment having the above configuration will be explained.
FIG. 3 is a flowchart showing the operation of the score deriving device 28. FIG. 3 shows the process of creating an engagement model for members of one Silver Human Resource Center. The score derivation device 28 executes the process shown in FIG. 3 for each Silver Human Resources Center, and creates a plurality of engagement models corresponding to the plurality of Silver Human Resources Centers. The score derivation device 28 may periodically update the plurality of engagement models corresponding to the plurality of silver human resources centers, for example, once a year.

Hereinafter, the Silver Human Resources Center that creates the engagement model will also be referred to as the "target center." Further, the base year for creating an engagement model is also called the "base year", and the base year and month for creating the engagement model are also called the "base year/month".

The member data acquisition unit 34 of the score derivation device 28 acquires past member data of the target center stored in the member data storage unit 24 from the silver human resource center DB 22 corresponding to the target center (S10). Past member data is used as learning data (in other words, teacher data) to create an engagement model. In addition, past member data includes information indicating the relationship between each of the multiple members who belonged to the target center in the past and the target center, and information indicating the relationship between each of the multiple members who belonged to the target center in the past, and the information that each of the multiple members withdrew from the target center. and information indicating whether or not it has been done.

Members who belonged to the target center in the past mean members who belonged to the target center at the time of creation of the engagement model (i.e., the current time), and members who belonged to the target center at the time of creation of the engagement model (i.e., the current time). It doesn't matter whether you belong or not. For example, when creating an engagement model based on April 1, 2021, the member data acquisition unit 34 collects information about multiple members who belonged to the Silver Human Resources Center as of April 1, 2020 in 2020. Membership data from April 1st to March 31st, 2021 (that is, membership data for the past year) may be acquired.

FIG. 4 shows an example of learning data for creating an engagement model. The learning data includes input data including attribute information regarding the member, and output data indicating the correct answer regarding the strength of the relationship between the Silver Human Resources Center and the member. Specifically, the input data includes information indicating the relationship between each of a plurality of members who belonged to the target center at a time in the past and the target center at a time in the past. The output data is data indicating whether each of the plurality of members has withdrawn from the target center.

For example, when creating an engagement model based on April 1, 2021, the member data acquisition unit 34 collects information about each of Mr. A and Mr. B who belonged to the Silver Human Resources Center as of April 1, 2020. A set of input data and output data may also be obtained. This input data may be aggregated data from April 1, 2020 to March 31, 2021. This output data may be data indicating whether or not the user has withdrawn from the Silver Human Resources Center by March 31, 2020.

The input data includes the period of membership in the target center (membership period), motivation for joining the target center, employment history at the target center, number of medical records, number of training sessions, presence or absence of officers, application usage history, and age. The member data acquisition unit 34 acquires employment results at the target center for the past year from the reference year and month, and acquires employment results (number of employment cases) for each unit period, with three months as a unit period. The number of medical records is data indicating the contact history between the target center and the member, and can also be said to be the number of contacts. The member data acquisition unit 34 acquires the number of medical records for those without warnings (regular communications, etc. with no warning flag set) and the number of medical records for those with warnings (important communications, complaint handling, etc. with a warning flag set). .

The number of training sessions is the number of times a member has attended training at the target center. The presence or absence of officers is data indicating whether or not a member was appointed as an officer in the reference year/month. Whether or not an application is used is data indicating whether or not an application that supports communication between the Silver Human Resources Center and members (for example, one that displays job notifications, distribution details, etc.) was used in the reference year and month.

The output data is data indicating whether or not the member has withdrawn from the target center by the end of the reference year or year. In the embodiment, the member data acquisition unit 34 sets the value of the output data of a certain member to "0" if the member withdraws from membership by the end of the reference year. On the other hand, if the member does not withdraw by the end of the base year, in other words, if the member continues to be a member after the base year and month, the value of the output data is set to "100".

Returning to FIG. 3, the model generating unit 36 of the score deriving device 28 generates an engagement model based on the learning data including the input data and output data shown in FIG. 4 (S11). The model generation unit 36 may be implemented as a program module that uses functions and codes provided by a known software library for machine learning.

The example engagement model is a neural network having an input layer, one or more hidden layers, and an output layer. The engagement model of the embodiment receives the input data shown in FIG. 4 at the input layer, and outputs the output data shown in FIG. 4 at the output layer. The output data is a value between 0 and 100. The closer the output data is to 0, the higher the possibility that the member will withdraw from the Silver Human Resources Center. Conversely, the closer the output data is to 100, the lower the possibility that the member will withdraw from the Silver Human Resources Center, or in other words, the higher the possibility that the member will continue to belong to the Silver Human Resources Center.

The model storage unit 38 of the score derivation device 28 transmits the engagement model data generated by the model generation unit 36 to the common DB 18 and stores it in the model storage unit 20 (S12). The model storage unit 20 of the common DB 18 stores a plurality of engagement models corresponding to a plurality of silver human resources centers, and each engagement model is updated once a year.

FIG. 5 is also a flowchart showing the operation of the score deriving device 28. FIG. 5 shows a process for deriving an engagement score for members of one Silver Human Resource Center. The score derivation device 28 executes the process shown in FIG. 5 for each silver human resource center, and derives the engagement score of the member belonging to each silver human resource center. Hereinafter, the Silver Human Resources Center from which a member's engagement score should be derived will also be referred to as the "target center."

The model acquisition unit 40 of the score derivation device 28 acquires data of the engagement model of the target center stored in advance in the model storage unit 20 from the common DB 18 (S20). The member data acquisition unit 34 of the score derivation device 28 acquires the current member data of the target center stored in the member data storage unit 24 from the silver human resource center DB 22 corresponding to the target center (S21). Current member data is used to derive a member's engagement score.

The current member data includes information indicating the relationship between the member to be analyzed who belongs to the target center at the current time (in other words, the time of deriving the engagement score) and the target center at the current time. The members to be analyzed may be all members belonging to the target center, or may be some members designated by the staff of the target center. The member data acquisition unit 34 acquires input data of a plurality of items shown in FIG. 4 as current member data.

For example, if Mr. A and Mr. B are specified as members to be analyzed from among the members who currently belong to the target center, the member data acquisition unit 34 will collect Mr. A's input data and Mr. B's input data. get. For example, if you want to calculate a member's engagement score for March of 2021, the target year is 2021, and the target year and month is March 2021 (i.e., March 2022), as shown in Figure 4. Get input data for multiple items.

The estimation unit 42 of the score derivation device 28 inputs information indicating the current relationship between the target center and the member to be analyzed who belongs to the target center at the current point in time (in other words, at the time of deriving the engagement score) into the engagement model. do. The estimation unit 42 derives an index value regarding whether or not the member to be analyzed will withdraw from the target center in the future, based on the value output from the engagement model (S22).

Specifically, the estimation unit 42 inputs input data of each of the plurality of members to be analyzed into the engagement model. The estimation unit 42 obtains the output value (value between 0 and 100) of the engagement model corresponding to the input data of each member to be analyzed as the engagement score of each member to be analyzed. For example, if Mr. A and Mr. B are designated as members to be analyzed from among the members who currently belong to the target center, the estimation unit 42 derives the engagement scores of Mr. A and Mr. B, respectively.

The score storage unit 44 of the score derivation device 28 serves as a score output unit and outputs the engagement score of each member to be analyzed belonging to the target center, which is derived by the estimation unit 42, to the outside. In the embodiment, the score storage unit 44 transmits the engagement score of each member to be analyzed to the Silver Human Resources Center DB 22 corresponding to the target center, and stores it in the member score storage unit 26 (S23). In the embodiment, the score deriving device 28 derives and records the engagement score of each member once a month, but the frequency of deriving the engagement score may be any period, for example, once every three months. Good too.

As a modification, the score storage unit 44 may store the engagement score of each member to be analyzed in a local storage device. Furthermore, the score deriving device 28 may include a score presentation section as a score output section instead of the score storage section 44. The score presentation unit may transmit the engagement score of each member to be analyzed to a predetermined display device (for example, the user terminal 12) for display.

Next, a user interface for presenting the engagement score to the user will be described.

The management screen generation unit 15 of the core business system 14 generates data for screens (score analysis screen 50 and score analysis screen 60 described later) that support analysis of member engagement scores as one of the management screens. Hereinafter, the silver human resource center to which the user who requested the score analysis screen 50 or the score analysis screen 60 belongs will also be referred to as a "target center." The management screen generation unit 15 reads the engagement score of each member stored in the member score storage unit 26 of the silver human resource center DB 22 corresponding to the target center, in other words, the engagement score of each member belonging to the target center. The management screen generation unit 15 generates a score analysis screen 50 or a score analysis screen 60 based on the engagement score of each member belonging to the target center.

The management screen providing unit 16 of the core business system 14, as an information providing unit, transmits the data of the score analysis screen 50 generated by the management screen generation unit 15 to the user terminal 12, and displays the score analysis screen 50 on the user terminal 12. Display. Further, the management screen providing unit 16 transmits the data of the score analysis screen 60 generated by the management screen generation unit 15 to the user terminal 12, and causes the score analysis screen 60 to be displayed on the user terminal 12.

FIG. 6 shows an example of the score analysis screen 50. When the user specifies a target year and a target month (that is, a target year and month), the management screen generation unit 15 acquires the engagement scores of multiple members belonging to the target center for the target year and month from the Silver Human Resources Center DB 22, A score analysis screen 50 is generated based on each member's engagement score for the target year and month.

The score analysis screen 50 includes a member score list 52 and score distribution information 54. The member score list 52 shows the membership number, name, and engagement score of each member belonging to the target center for the target year and month. The score distribution information 54 is information indicating the results of aggregating the engagement scores of each member belonging to the target center, and includes a bar graph and a table indicating the number of members for each score band. According to the score analysis screen 50, the engagement score of each member in the target year and month and the distribution of the engagement score of the entire Silver Human Resources Center can be presented to the user in an easy-to-understand manner.

FIG. 7 shows an example of the score analysis screen 60. If only the target year is specified by the user and the target month is not specified, the management screen generation unit 15 acquires the engagement scores of the target year of a plurality of members belonging to the target center from the Silver Human Resources Center DB 22. The management screen generation unit 15 obtains the engagement score for each month from April to March of the target year as the engagement score for the target year. The management screen generation unit 15 generates a score analysis screen 60 based on each member's engagement score for the target year.

The score analysis screen 60 includes a member score list 62 and score distribution information 64. The member score list 62 shows the member number, name, and engagement score of each member belonging to the target center. The member score list 62 shows the chronological transition of each member's engagement score in the target year. In the embodiment, one unit period is three months, and the management screen generation unit 15 sets the average value of engagement scores in each unit period in the member score list 62. For example, the average value of the engagement scores of member AAAA for April, May, and June (the value in FIG. 7 is 91) is set in the member score list 62 as the engagement score for April to June. Note that blank cells in the member score list 62 in FIG. 7 indicate periods in which an engagement score cannot be derived due to the timing of joining or withdrawing from the Silver Human Resources Center.

The management screen generation unit 15 generates a score indicating the chronological transition of the number of members for each engagement score band in the target year based on the chronological transition of the engagement score of each of the plurality of members of the Silver Human Resources Center in the target year. Distribution information 64 is generated. The management screen generation unit 15 may derive a chronological change in the number of members for each engagement score band in the target year based on the engagement scores of each member in a plurality of unit periods within the target year. The score distribution information 64 includes a bubble chart and a table showing chronological changes in the number of members for each engagement score band. According to the score analysis screen 60, the chronological transition of each member's engagement score and the chronological transition of the engagement score of the entire Silver Human Resources Center can be presented to the user in an easy-to-understand manner.

Returning to FIG. 6, the score analysis screen 50 further includes a management selection button 56. When the user selects a specific member (typically a member with a low engagement score, hereinafter also referred to as "target member") on the score analysis screen 50 and inputs a selection operation on the management selection button 56, the management screen generation unit 15 acquires detailed information (for example, attribute information and employment record information) regarding the target member stored in the member data storage unit 24 from the silver human resource center DB 22 corresponding to the target center. The management screen generation unit 15 generates data for a member management screen 70, which displays detailed information regarding the target member, as one of the management screens. The management screen providing unit 16 transmits the data of the member management screen 70 generated by the management screen generating unit 15 to the user terminal 12, and causes the member management screen 70 to be displayed on the user terminal 12.

FIG. 8 shows an example of the member management screen 70. The member management screen 70 includes a member information list 72, a work history 74, a member list button 76, and a message sending button 78. The member information list 72 shows attribute information of each of a plurality of members including the target member. The management screen generation unit 15 sets the member information list 72 in a state in which the information of the target member is selected. For example, the management screen generation unit 15 may display the target member's information in a manner that is more emphasized than other members' information, or may display only the target member's information in a highlighted manner.

Furthermore, the management screen generation unit 15 sets the target member's work performance information acquired from the Silver Human Resources Center DB 22 in the work history 74. The employment record information is information indicating the past performance of the target member in the job introduced by the target center. The employment record information includes the orderer's name, job content, and employment period. In this way, by providing the user with the member management screen 70 that shows the attribute information and employment history of the member selected by the user on the score analysis screen 50, it is possible to support the user in approaching each member according to their situation. .

When a selection operation is input to the member list button 76 on the member management screen 70 where the target member is selected, the management screen generation unit 15 generates a member list including detailed information (contact information, desired job type, etc.) of the target member. Generate the screen. The management screen providing unit 16 displays the member list screen on the user terminal 12. Thereby, users can be supported to easily provide job information to target members using telephone calls, letters, etc.

Further, when a selection operation is input to the message sending button 78 on the member management screen 70 where the target member is selected, the management screen generation unit 15 uses the short message service or e-mail to send information about the target member. Generate a sending screen for sending a message to a terminal (smartphone, etc.). The management screen providing unit 16 displays the transmission screen on the user terminal 12. Thereby, it is possible to support the user so that messages such as the latest employment recruitment can be easily provided to target members.

According to the member management support system 10 of the embodiment, by visualizing the engagement score of each member, it is possible to improve Support staff of the Silver Human Resources Center so that they can approach individual members appropriately. This will help improve the retention rate of members at the Silver Human Resources Center.

Further, according to the member management support system 10 of the embodiment, it is based on learning data including information indicating the relationship between each member and the Silver Human Resources Center, and information indicating whether each member has withdrawn from the Silver Human Resources Center. By generating and updating the engagement model, it is possible to accurately derive each member's engagement score. Furthermore, by using at least one of the membership period, joining period, employment history, and contact history as information indicating the relationship between each member and the Silver Human Resources Center, it becomes easier to obtain a useful engagement score.

The present disclosure has been described above based on examples. Those skilled in the art will understand that the contents described in the examples are merely illustrative, and that various modifications can be made to the combinations of the constituent elements and treatment processes of the examples, and that such modifications are also within the scope of the present disclosure. By the way.

The technical idea described in the embodiment is not limited to obtaining the engagement scores of members belonging to the Silver Human Resources Center. For example, it can be widely applied to find the strength of the relationship (engagement score) between an organization that introduces work to its members and members to be analyzed who belong to that organization.

Any combination of the embodiments and variations described above are also useful as embodiments of the invention. A new embodiment resulting from a combination has the effects of each of the combined embodiments and modifications. Furthermore, it will be understood by those skilled in the art that the functions to be fulfilled by the respective constituent elements described in the claims are realized by each constituent element shown in the embodiments and modified examples alone or by their cooperation.

10 member management support system, 12 user terminal, 14 core business system, 15 management screen generation unit, 16 management screen provision unit, 20 model storage unit, 28 score derivation device, 36 model generation unit, 42 estimation unit.

Claims (5)

Information indicating the relationship between each of the plurality of members who belonged to the organization at the past point in time and the organization that introduces work to the affiliated members, and each of the plurality of members a storage unit that stores data of a function approximator created based on learning data including information indicating whether or not the organization has been withdrawn;
Information indicating the current relationship between the member to be analyzed and the organization who currently belongs to the organization is input to the function approximator, and whether or not the member to be analyzed will leave the organization in the future is determined. an estimator that derives an index value for
A member management support system equipped with. Information indicating the relationship between each of the plurality of members who belonged to the organization at the past time and the organization at the past time, and information indicating whether each of the plurality of members has withdrawn from the organization. further comprising a generation unit that generates the function approximator based on learning data including information.
The member management support system according to claim 1. further comprising an information providing unit that provides the user with information indicating a time-series change in the number of members for each index value band based on a time-series change in the index value of each of the plurality of members of the organization;
The member management support system according to claim 1 or 2. The information providing unit further includes an information providing unit that provides the user with score information indicating the index value of each of the plurality of members of the organization,
When a specific member is selected by the user from among the score information, the information providing unit further provides the user with information indicating the employment performance of the specific member in the organization.
The member management support system according to claim 1 or 2. The information indicating the relationship includes at least one of the period of belonging to the organization, the motivation for joining the organization, the employment record in the organization, and the contact history with the organization,
The member management support system according to claim 1 or 2.

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