JP2023118456A - Information processing apparatus, and information processing method and program - Google Patents

Abstract

To provide an information processing apparatus, and an information processing method and program that improve customer satisfaction.SOLUTION: In an information processing system that includes an information processing device, a user terminal and a store device, and provides articles, provided at a plurality of stores, for users, the information processing device 1 has: a store identification information acquisition part 131 which acquires store identification information for identifying a first store where a first article is provided from terminals that users use; an article information transmission part 132 which transmits article information including a second article provided at the first store and a second store different from the first store to the terminals; an order information acquisition part 133 which acquires order information including a second selected article as the second article that a user selects from the article information; and an order information output part 134 which outputs the order information to a first device that the first store manages and a second device that the second store manages when the order information that the order information acquisition part 133 acquires is accepted.SELECTED DRAWING: Figure 3

Description

The present invention relates to an information processing device, an information processing method, and a program.

2. Description of the Related Art Conventionally, there has been known a system for managing orders placed by customers in restaurants. Patent Literature 1 discloses a technique for managing food and drink orders placed by customers via terminal devices installed on tables.

JP-A-2002-133532

In the terminal device, a menu of food and drink that can be offered at the restaurant visited by the customer is presented. However, there are cases where the food that the customer wants to eat and drink does not exist on the presented menu, and the customer may feel dissatisfied.

Therefore, the present invention has been made in view of these points, and it is an object of the present invention to provide an information processing apparatus, an information processing method, and a program that can improve customer satisfaction.

An information processing apparatus according to a first aspect of the present invention includes a store identification information acquisition unit that acquires store identification information for identifying a first store where a first product is provided from a terminal used by a user; a product information transmitting unit configured to transmit product information including a first product and a second product provided at a second store different from the first store to the terminal; and the product information selected by the user from the product information. An order information acquisition unit for acquiring order information including a second selected product, which is two products, and when the order information acquired by the order information acquisition unit is received, the order information is managed by the first store. It has an order information output unit for outputting to a first device and a second device managed by the second store.

The store identification information acquisition unit may further acquire user identification information for identifying the user from the terminal, and the product information transmission unit may acquire the user identification acquired by the store identification information acquisition unit The product information including the second product may be transmitted to the terminal when the user identified by the information is qualified to order the second product at the first store.

The store identification information acquisition unit may further acquire specific information for specifying one of the plurality of second stores that provide the different second products, and the product information transmission unit may transmit the product information including the second product provided at the second store corresponding to the specific information to the terminal.

The product information transmission unit may transmit the product information further including the first product to the terminal, and the order information acquisition unit may transmit the first product selected by the user from the product information. and the order information output unit outputs the first order information including the first selected product and the second selected product to the first device and second order information including the second selected product may be output to the second device.

The order information acquisition unit may further acquire location identification information for specifying the location used by the user from among a plurality of locations included in the first store, and the order information output unit may , the location identification information may be further output to the first device.

The order information acquisition unit may further acquire the store identification information corresponding to the first store, and the order information output unit may further acquire the store identification information acquired by the order information acquisition unit. You may output to two devices.

The information processing device determines to accept the order information when the order information acquired by the order information acquisition unit includes the first product, and determines that the order information acquired by the order information acquisition unit. may further include a determination unit that determines not to accept the order information when the first product is not included in the It may further include a notification unit that notifies the terminal that an order based on the order information cannot be accepted.

The information processing device may further include a payment unit that executes payment based on the order information.
The information processing device may further include a payment information transmission unit that transmits payment information including the price of the second selected product included in the order information to the first device and the second device.

The information processing device may further include a calculation unit that calculates the amount of money to be paid by the first store to the second store based on payment information including the amount of the second selected product included in the order information. Alternatively, the payment information transmission unit may notify the amount of money to the first device and the second device.

The information processing device may further include a calculation unit that calculates the amount of money to be paid by the second store to the first store based on payment information including the amount of the second selected product included in the order information. Alternatively, the payment information transmission unit may notify the amount of money to the first device and the second device.

The calculation unit manages the information processing device by at least one of the first store and the second store based on payment information including the price of the second selected product included in the order information. A second amount of money to be paid to the person may be further calculated, and the payment information transmitting unit may notify a device managed by the store that pays the second amount of money of the second amount of money.

An information processing method according to a second aspect of the present invention is a computer-executed step of acquiring store identification information for identifying a first store where a first product is provided from a terminal used by a user; a step of transmitting product information including a second product provided at the first store and a second store different from the first store to the terminal; and the second product selected from the product information by the user. a step of acquiring order information including a second selected product that is; a first device managed by the first store to manage the order information when the acquired order information is received; and a step managed by the second store and outputting to a second device to do.

A program according to a third aspect of the present invention comprises a computer, a store identification information acquisition unit for acquiring store identification information for identifying a first store where a first product is provided from a terminal used by a user; a product information transmitting unit configured to transmit product information including a first product and a second product provided at a second store different from the first store to the terminal; an order information acquisition unit that acquires order information including a second selected product that is a product; 1 device and an order information output unit that outputs to the second device managed by the second store.

ADVANTAGE OF THE INVENTION According to this invention, it is effective in the ability to improve customer satisfaction.

It is a figure which shows the outline|summary of an information processing system. 1 is a diagram showing an overview of an information processing system according to an embodiment; FIG. It is a figure which shows the structure of an information processing apparatus. It is a figure which shows an example of a structure of an order management database. 4 is a sequence diagram showing the flow of processing of the information processing system according to the present embodiment; FIG.

[Overview of information processing system S]
FIG. 1 is a diagram showing an outline of an information processing system S. As shown in FIG. The information processing system S includes an information processing device 1 , a user terminal 2 and a store device 3 . The information processing system S may include devices such as other servers and terminals.

The information processing device 1 is a computer for processing information relating to product orders in a store. The information processing device 1 is, for example, one or more servers. A store is a place for providing users who have visited the store with products ordered by the users. A product includes at least one of a product provided to a user and a service provided to the user.

A user terminal 2 (terminal) is a computer used by a user. The user terminal 2 receives input from the user and outputs information received from the information processing device 1 to the user. The user terminal 2 is brought into the store by the user or placed in the store. A user is a person who receives a product at a store. The user terminal 2 is associated with user identification information (hereinafter referred to as “user ID”) for identifying the user who uses the user terminal 2 .

The user terminal 2 is, for example, a smart phone, a tablet terminal, or a personal computer. The user terminal 2 has an operation unit such as a touch panel or a keyboard for accepting user operations, a display unit such as a liquid crystal display for displaying information, and an imaging unit including an imaging element for imaging. . The user terminal 2 communicates with the information processing device 1 by at least one of wired communication and wireless communication.

The store device 3 is a computer used by store employees. The store device 3 outputs the information received from the information processing device 1 to employees of the store. The store device 3 is associated with store identification information (hereinafter referred to as "store ID") for identifying the store. The store device 3 is, for example, a POS (Point of Sales) device, a smart phone, a tablet terminal, or a personal computer. The store device 3 has a display unit such as a liquid crystal display for displaying information. The store apparatus 3 communicates with the information processing apparatus 1 through at least one of wired communication and wireless communication.

Hereinafter, the flow until settlement is completed will be described with reference to FIG. The user terminal 2, for example, reads the code C placed at the place (table, counter, etc.) where the user is seated in the store, thereby identifying the store ID for identifying the store and the place where the user receives the product. location identification information for identification (hereinafter referred to as “location ID”); Code C is, for example, a bar code or a two-dimensional code. The user terminal 2 transmits the store ID, the location ID, and the user ID for identifying the user who uses the user terminal 2 to the information processing device 1 ((1) in FIG. 1).

The information processing device 1 transmits product information (also referred to as a menu) indicating one or more products offered at the store to the user terminal 2 ((2) in FIG. 1). The user terminal 2 receives product information from the information processing device 1 and displays it on the display unit. The user terminal 2 accepts designation of one or more products to be ordered by the user among the one or more products indicated by the product information. The user terminal 2 transmits order information indicating one or more products ordered by the user and the location ID to the information processing device 1 ((3) in FIG. 1).

The information processing device 1 receives the order information and the location ID from the user terminal 2 . The information processing device 1 transmits the order information and the location ID to the store device 3 associated with the store ID ((4) in FIG. 1). The store device 3 receives the order information and the location ID from the information processing device 1 and displays them on the display unit. The store provides one or more products indicated by the order information to the user at the location corresponding to the location ID.

The user terminal 2 transmits a payment request for one or more products ordered by the user to the information processing device 1 ((5) in FIG. 1). The information processing device 1 receives a payment request from the user terminal 2 . The information processing device 1 performs payment corresponding to the order information in response to receiving the payment request.

[Overview of information processing system S1 in the present embodiment]
Next, an overview of the information processing system S1 according to the present embodiment will be described. FIG. 2 is a diagram showing an overview of the information processing system S1 according to this embodiment. The information processing system S1 is a system for providing users with products provided at each of a plurality of stores. The information processing system S1 includes a plurality of store devices 3 .

In the example shown in FIG. 2, the first store device 3a (first device) is the store device 3 managed by the first store, and the second store device 3b (second device) is the store device 3b (second device) managed by the second store. device 3; The first store and the second store are, for example, different stores.

In this case, first, when the user visiting the first store performs an operation to read the code C placed at the place where the user is seated on the user terminal 2, the user terminal 2 reads the store ID and the place ID corresponding to the first store. to the information processing apparatus 1 ((1) in FIG. 2). After acquiring the store ID and the location ID from the user terminal 2, the information processing device 1 transmits product information including the second product to the user terminal 2 ((2) in FIG. 2). The second product is a product cooked at the second store and provided at the first store and the second store.

When the user selects one or more second products from a plurality of second products on the user terminal 2 displaying the product information acquired from the information processing device 1, the user terminal 2 displays the second product selected by the user. The order information including a certain second selected product is transmitted to the information processing device 1 ((3) in FIG. 2). When receiving the order information, the information processing device 1 outputs the order information to the first store device 3a and the second store device 3b ((4) in FIG. 2).

After that, the second store cooks the second selected item included in the order information output by the second store device 3b, and the cooked second selected item is delivered from the second store to the first store and delivered to the user. provided. By doing so, the information processing system S1 can provide the user at the first store with products other than the products offered at the first store. As a result, the information processing system S1 can provide the desired product from the second store, which provides the desired product, even if the first store does not provide the desired product. As a result, the information processing system S1 can improve customer satisfaction.

Although an example in which the information processing device 1 and the store device 3 are different devices has been described above, the present invention is not limited to this. For example, the information processing device 1 may be either one of the first store device 3a and the second store device 3b.
The configuration of the information processing apparatus 1 will be described below.

[Configuration of information processing device 1]
FIG. 3 is a diagram showing the configuration of the information processing device 1. As shown in FIG. The information processing device 1 has a communication section 11 , a storage section 12 and a control section 13 . The control unit 13 includes a store identification information acquisition unit 131, a product information transmission unit 132, an order information acquisition unit 133, an order information output unit 134, a determination unit 135, a notification unit 136, a payment unit 137, and a payment unit. It has an information transmission unit 138 and a calculation unit 139 .

The communication unit 11 is an interface for connecting to a network, and includes, for example, a communication controller. The storage unit 12 is a storage medium such as a ROM (Read Only Memory), a RAM (Random Access Memory), and a hard disk. The storage unit 12 stores programs executed by the control unit 13 . The storage unit 12 associates and stores the store ID and product information of the store for each store. The storage unit 12 also stores an order management database for managing orders placed by users.

FIG. 4 is a diagram showing an example of the configuration of an order management database. As shown in FIG. 4, the order management database associates and stores store IDs, location IDs, user IDs, order IDs, and order information (providing store IDs, product names, quantities, and amounts). there is The visited store ID is a store ID corresponding to the store visited by the user. The order ID is order identification information for identifying an order by the user. The providing store ID is a store ID corresponding to a store that provides (cooks) the ordered product ordered by the user.

Returning to FIG. 3, the control unit 13 is, for example, a CPU (Central Processing Unit). By executing the programs stored in the storage unit 12, the control unit 13 performs a store identification information acquisition unit 131, a product information transmission unit 132, an order information acquisition unit 133, an order information output unit 134, a determination unit 135, and a notification unit. 136 , settlement unit 137 , payment information transmission unit 138 and calculation unit 139 .

The store identification information acquisition unit 131 acquires, from the user terminal 2, the visiting store ID corresponding to the first store visited by the user. The store identification information acquisition unit 131 may further acquire a location ID for specifying a location used by the user from among multiple locations included in the first store from the user terminal 2 . Moreover, the store identification information acquisition unit 131 may further acquire a user ID from the user terminal 2 .

Specifically, first, the user terminal 2 sends the read information (visited shop ID and location ID) acquired by reading the code C placed at the place where the user is seated and the user ID to the information processing device 1. Send. Then, the store identification information acquisition unit 131 acquires the visiting store ID, the location ID, and the user ID from the user terminal 2 .

The product information transmission unit 132 transmits to the user terminal 2 product information including second products provided at the first store and the second store. The product information transmission unit 132 transmits to the user terminal 2, for example, product information including a second product from a second store that satisfies a predetermined condition among the plurality of second stores.

For example, the product information transmission unit 132 satisfies the condition, for example, that the second store is located within a predetermined threshold (for example, within 1 kilometer) from the location of the first store. Product information including the second product of the second store is transmitted to the user terminal 2 . The product information transmission unit 132 determines that the first store is the second store that permits the provision of the second product, or that the second store permits the user in the first store to provide the second product. as a predetermined condition, product information including the second product of the second store that satisfies the condition may be transmitted to the user terminal 2 .

The product information transmission unit 132 determines that the user identified by the user ID acquired by the store identification information acquisition unit 131 is qualified to order the second product at the first store (hereinafter referred to as "qualified person"). In some cases, product information including the second product may be transmitted to the user terminal 2 . For example, if the user, as a qualified person, has made a reservation in advance to order the second product at the first store, the product information transmission unit 132 transmits the product information including the second product to the user terminal 2. Send.

Specifically, first, before the user terminal 2 transmits information obtained by reading the code C from the user terminal 2 to the information processing apparatus 1 (for example, before visiting the first shop), the store identification information acquisition unit 131 detects that the user terminal 2 reservation information including the user ID and order request information indicating that the user wishes to order the second product at the first store. After acquiring the reservation information, the store identification information acquisition unit 131 acquires the reading information (visiting store ID and location ID) and the user Get the ID. Then, when the reservation information including the user ID acquired by the store identification information acquisition unit 131 together with the read information has been acquired in advance, the product information transmission unit 132 sends the order request information corresponding to the desired order information included in the reservation information. Product information including the second product of two stores is transmitted to the user terminal 2 .

As a qualified person, the product information transmission unit 132 sends product information including the second product to the user when the user is a member of the second store or when the user is a member of the service provided by the information processing system S1. You may transmit to the terminal 2. For example, the storage unit 12 stores information about the member, the product information transmission unit 132 refers to the information about the member, and the user indicated by the user ID acquired by the store identification information acquisition unit 131 together with the read information is If the user is a member of the second store or a member of the service provided by the information processing system S1, product information including the second product is transmitted to the user terminal 2 . By doing so, the information processing apparatus 1 provides the user with motivation to take actions (for example, making a reservation or becoming a member) to become a qualified person. can be done.

When information for specifying the second store is stored in the user terminal 2, the product information transmission unit 132 sends the product information including the second product of the second store specified by the information to the user terminal 2. You may send. Specifically, first, the store identification information acquisition unit 131 further acquires the specific information together with the read information from the user terminal 2 . The identification information is information for identifying any one of the plurality of second stores that offer different second products. The specific information is, for example, a specific code (for example, a bar code or a two-dimensional code) indicating that the user terminal 2 is located at the second shop (for example, the entrance of the second shop), and the shop ID corresponding to the second shop. including the store ID obtained by reading the code). Then, the product information transmission unit transmits product information including the second product provided at the second store corresponding to the specific information (the second store specified by the store ID included in the specific information) to the user terminal 2. .

The product information transmission unit 132 may transmit to the user terminal 2 product information further including the first product provided at the first store. Specifically, the product information transmission unit 132 transmits the product information including the first product and the second product provided at the first store specified by the visited store ID acquired by the store identification information acquisition unit 131 to the user terminal. 2.

The order information acquisition unit 133 acquires, from the user terminal 2, order information including the second selected product, which is the second product selected by the user from the product information. The order information acquisition unit 133 may acquire, from the user terminal 2, order information further including a first selected product, which is the first product selected by the user from product information including the first product and the second product. . The order information acquisition unit 133 may further acquire the visited shop ID, the location ID, and the user ID along with the order information from the user terminal 2 .

The order information output unit 134 outputs the order information acquired by the order information acquisition unit 133 to the first store device 3a and the second store device 3b. Specifically, the order information output unit 134 transmits the order information to the first store device 3a and the second store device 3b. For example, when the information processing device 1 is the store device 3 (one of the first store device 3a and the second store device 3b), the order information output unit 134 outputs the order information to a display (not shown). Display or print.

The order information output unit 134 may output different order information to, for example, the first store apparatus 3a and the second store apparatus 3b. Specifically, when the order information acquired by the order information acquiring unit 133 includes the first selected product and the second selected product, the order information output unit 134 outputs the first selected product including the first selected product and the second selected product. The order information is output to the first store device 3a, and the second order information including the second selected product is output to the second store device 3b. Note that the order information output unit 134 may output the same order information to the first store apparatus 3a and the second store apparatus 3b. In this way, the information processing device 1 outputs the order information including the second selected product to the first store device 3a, thereby allowing the first store to recognize what kind of second product has been ordered. .

The order information output unit 134 may output various information to the first store device 3a and the second store device 3b together with the order information. The order information output unit 134 may output the same information together with the order information to the first store apparatus 3a and the second store apparatus 3b, or may output different information together with the order information. The order information output unit 134, for example, further outputs the location ID acquired together with the order information by the order information acquisition unit 133 to the first shop device 3a. By doing so, the information processing device 1 can make the first store recognize which place the user is ordering.

The order information output unit 134 may further output the visited store ID acquired by the order information acquisition unit 133 to the second store device 3b. By doing so, the information processing device 1 can make the second store recognize which store to deliver to.

When receiving the order information acquired by the order information acquisition unit 133, the order information output unit 134 may output the order information to the first store device 3a and the second store device 3b. Specifically, first, based on the order information acquired by the order information acquisition unit 133, the determination unit 135 determines whether or not to accept the order information. When the determination unit 135 determines that the order information is accepted, the order information output unit 134 outputs the order information to the first store device 3a and the second store device 3b. On the other hand, when the determination unit 135 determines that the order information is not accepted, the notification unit 136 notifies the user terminal 2 that the order based on the order information cannot be accepted.

The determination unit 135 may determine whether or not to accept the order of the order information based on the presence or absence of the first product. Specifically, when the order information acquired by the order information acquisition unit 133 includes the first product, the determination unit 135 determines that the order information is accepted, and the order information acquired by the order information acquisition unit 135 If the first product is not included, it is determined that the order information is not accepted. By doing so, the information processing apparatus 1 can avoid a situation in which the first product provided by the first store is not ordered even though the user has visited the first store.

Note that the determination unit 135 may determine whether to accept the order information when the order information acquired by the order information acquisition unit 133 is the first order. Specifically, the determination unit 135 determines that the order information is accepted when the order information acquired by the order information acquisition unit 133 is the first order and the order information includes the first product. , if the order information acquired by the order information acquisition unit 133 is not the first order, that is, if the order information is the second or later order, regardless of whether or not the first product is included in the order information , determines that the order information is accepted.

When receiving order information, the order information output unit 134 stores the order information in the order management database. The order information output unit 134, for example, generates an order ID corresponding to the order information, and combines the information acquired by the order information acquisition unit 133 (visited store ID, location ID, user ID, and order information) with the generated order ID. are associated and stored in the order management database.

The settlement unit 137 executes settlement based on the order information. Specifically, first, when the user performs an operation on the user terminal 2 to request payment for the ordered product, the user terminal 2 transmits a payment request to the information processing device 1 . The payment request may contain the location ID and may contain the user ID. Then, when acquiring a payment request from the user terminal 2, the payment unit 137 calculates the total price of the ordered product based on the order information stored in the order management database in association with the location ID or user ID included in the payment request. is calculated, and settlement is executed with the calculated total amount.

The information processing device 1 may transmit information regarding payment to the first store apparatus 3a and the second store apparatus 3b. Specifically, the payment information transmission unit 138 transmits payment information including the price of the second selected product included in the order information to the first store apparatus 3a and the second store apparatus 3b as information regarding payment. The payment information is information indicating the amount paid to the store. The amount indicated by the payment information is the amount based on the amount of the selected item (the total amount of the amounts of the selected items) included in the order information. For example, the amount may be equal to the amount of the selected item, It may be the difference between the price of the selected product and a predetermined price (for example, various fees).

Specifically, the payment information transmission unit 138 transmits the first payment information corresponding to the first selected product and the second payment information corresponding to the second selected product to the first store device 3a, and the second payment information is transmitted to the first store device 3a. Information is transmitted to the second shop device 3b. The first payment information is the payment information of the first selected product, specifically, the amount based on the amount of the first selected product. The second payment information is payment information for the second selected product, specifically, the amount based on the amount of the second selected product. By doing so, the information processing device 1 can make each store recognize how much money will be paid by settlement, and the first store can recognize how much money will be paid to the second store. can be made

The information processing device 1 determines the amount that the first store will pay to the second store based on the degree of contribution of the second store to the user's visit to the first store by providing the second product at the first store. may be determined. Specifically, first, the calculation unit 139 calculates the amount of money to be paid by the first store to the second store based on the payment information including the amount of the second selected product included in the order information. Then, the payment information transmission unit 138 notifies the first store device 3a and the second store device 3b of the amount that the first store pays to the second store.

For example, the calculation unit 139 calculates the first Calculate the amount that the store will pay to the second store. By doing so, the information processing device 1 can pay a reward to the second store for the degree of contribution of the second store. Note that the amount that the first store pays to the second store is predetermined (for example, 100 yen per user), and the payment information transmission unit 138 sends the predetermined amount to the second store. may be notified to the first store device 3a and the second store device 3b as the amount to be paid to the store. By doing so, the information processing device 1 can reward the contribution of the second store.

The information processing device 1 may determine the amount to be paid by the second store to the first store based on the degree of contribution of the first store to the first store providing the user with the place where the second product is provided. . Specifically, first, the calculation unit 139 calculates the amount of money to be paid by the second store to the first store based on the payment information including the amount of the second selected product included in the order information. Then, the payment information transmission unit 138 notifies the first store device 3a and the second store device 3b of the amount that the second store pays to the first store.

For example, the calculation unit 139 calculates the second Calculate the amount that the store will pay to the first store. By doing so, the information processing apparatus 1 can pay the first store a reward for the degree of contribution of the first store. Note that the amount of money that the second store pays to the first store is predetermined (for example, 100 yen per user), and the payment information transmission unit 138 sends the predetermined amount to the first store by the second store. may be notified to the first store device 3a and the second store device 3b as the amount to be paid to the store. By doing so, the information processing device 1 can reward the contribution of the first store.

Here, the calculation unit 139 may determine the paying store to which the amount is paid and the paid store to which the amount is to be paid, based on the degree of contribution of each of the first store and the second store. Specifically, the calculation unit 139 determines the paying store and the paid store based on the relationship between the first selected product and the second selected product included in the order information. The calculation unit 139 calculates, for example, the amount indicated by the first payment information (total amount of one or more first selected products included in the order information) and the amount indicated by the second payment information (one or more items included in the order information). (total amount of the second selected commodities in (1)), the store that provides the product with the smaller amount is determined as the paying store, and the store that provides the item with the larger amount is determined as the payment receiving store.

The calculation unit 139 may determine the paying store and the paid store based on the type of the ordered product. For example, when the type of the first selected product is drinks and the type of the second selected product is food, the calculation unit 139 determines that the second store has a higher degree of contribution, and determines the first store as the paying store. and the second store is determined as the payee store. Note that the storage unit 12 stores setting information in which the paying store and the payment receiving store are predetermined for each combination of the first store and the second store, and the calculating unit 139 calculates the setting information. The paying store and the paid store may be determined by reference.

The information processing device 1 may transmit a second amount of money to be paid by the first shop and the second shop to the administrator who manages the information processing device 1 to the first shop device 3a and the second shop device 3b. The second amount is an amount different from the amount paid by the first store to the second store and the amount paid by the second store to the first store.

Specifically, first, the calculation unit 139 determines whether at least one of the first store and the second store manages the information processing apparatus 1 based on the payment information of the second selected product included in the order information. A second amount to be paid to the person is further calculated. Then, the payment information transmission unit 138 notifies the device managed by the store that pays the second amount of money of the second amount of money.

The calculation unit 139 calculates the amount of money to be paid by the first store to the manager by, for example, applying a predetermined coefficient to the amount of money indicated by the first payment information, and calculates the amount indicated by the second payment information in advance. Calculate the amount that the second store will pay to the manager by applying a defined coefficient. The calculation unit 139 applies a predetermined coefficient to the total amount of the amount indicated by the first payment information and the amount indicated by the second payment information, so that each of the first store and the second store is an administrator. Calculate the amount to be paid to

[Processing of information processing system S1 in the present embodiment]
Next, the processing flow of the information processing system S1 in this embodiment will be described. FIG. 5 is a sequence diagram showing the processing flow of the information processing system S1 according to this embodiment. This processing is started when the store identification information acquisition unit 131 acquires the visiting store ID corresponding to the first store visited by the user from the user terminal 2 (S1).

The product information transmission unit 132 transmits product information including the first product and the second product to the user terminal 2 (S2). The order information acquisition unit 133 acquires order information including the second selected product from the user terminal 2 (S3). The determination unit 135 determines whether or not to accept the order information based on the presence or absence of the first product in the order information acquired by the order information acquisition unit 133 (S4).

If the determination unit 135 determines that the order information is not accepted because the first product is not included in the order information (NO in S4), the notification unit 136 cannot accept an order based on the order information. The user terminal 2 is notified to that effect, and the process returns to S3. On the other hand, when the determination unit 135 determines that the order information is accepted because the first product is included in the order information (YES in S4), the order information output unit 134 outputs the order information to the first shop device. 3a and the second store apparatus 3b (S5, S6).

[Modification]
In the above description, the processing in the information processing system S1 is executed after the user visits the first store, that is, when the user terminal 2 reads the code C placed at the location of the first store. , but not limited to this. For example, the processing in the information processing system S1 may be executed before the user visits the first store.

For example, the information processing device 1 displays a display screen for ordering products on the user terminal 2 that has accessed a website for providing users with products provided by each of a plurality of stores. For example, the display screen displays information about a plurality of stores, and when the user selects a store to visit from among the plurality of stores, the user terminal 2 sets the store selected by the user as the first store, The visited store ID corresponding to the first store is transmitted to the information processing device 1 . After that, the information processing device 1 may transmit product information including the second product to the user terminal 2 , or may transmit order information received from the user terminal 2 to the store device 3 .

[Effects of this embodiment]
As described above, the information processing device 1 transmits product information including the second product to the user terminal 2 of the user who has visited the first store, and sends an order including the second selected product selected by the user from the product information. When the information is received, the order information is output to the first store device 3a and the second store device 3b. By doing so, the information processing system S1 can provide the user at the first store with products other than the products offered at the first store. As a result, the information processing apparatus 1 can provide the desired product from the second store, which provides the desired product, even if the first store does not provide the desired product. As a result, the information processing system S1 can improve customer satisfaction.

The present invention makes it possible to contribute to Goal 9 of the Sustainable Development Goals (SDGs) led by the United Nations, "Industry and technological innovation."

Although the present invention has been described above using the embodiments, the technical scope of the present invention is not limited to the scope described in the above embodiments, and various modifications and changes are possible within the scope of the gist thereof. be. For example, all or part of the device can be functionally or physically distributed and integrated in arbitrary units. In addition, new embodiments resulting from arbitrary combinations of multiple embodiments are also included in the embodiments of the present invention. The effect of the new embodiment caused by the combination has the effect of the original embodiment.

1 information processing device 11 communication unit 12 storage unit 13 control unit 131 store identification information acquisition unit 132 product information transmission unit 133 order information acquisition unit 134 order information output unit 135 determination unit 136 notification unit 137 settlement unit 138 payment information transmission unit 139 calculation Part 2 User terminal 3 Store device

Claims (14)

a store identification information acquisition unit that acquires store identification information for identifying the first store where the first product is provided from the terminal used by the user;
a product information transmission unit configured to transmit product information including a second product provided at the first store and at a second store different from the first store to the terminal;
an order information acquisition unit that acquires order information including a second selected product that is the second product selected by the user from the product information;
Order information for outputting the order information to a first device managed by the first store and a second device managed by the second store when the order information acquired by the order information acquisition unit is received. an output unit;
Information processing device having The store identification information acquisition unit further acquires user identification information for identifying the user from the terminal,
When the user identified by the user identification information acquired by the store identification information acquisition unit is a person who is qualified to order the second product at the first store, the product information transmission unit transmits the first 2 transmitting the product information including the product to the terminal;
The information processing device according to claim 1 . The store identification information acquisition unit further acquires specific information for specifying one of the plurality of second stores that provide the different second products,
The product information transmission unit transmits the product information including the second product provided at the second store corresponding to the specific information to the terminal.
The information processing device according to claim 1 . The product information transmission unit transmits the product information further including the first product to the terminal,
The order information acquisition unit acquires the order information further including a first selected product that is the first product selected by the user from the product information,
The order information output unit outputs first order information including the first selected product and the second selected product to the first device, and outputs second order information including the second selected product to the second device. Output,
The information processing apparatus according to any one of claims 1 to 3. The order information acquisition unit further acquires location identification information for specifying the location used by the user from among a plurality of locations included in the first store,
The order information output unit further outputs the location identification information to the first device,
The information processing apparatus according to any one of claims 1 to 4. The order information acquisition unit further acquires the store identification information corresponding to the first store,
The order information output unit further outputs the store identification information acquired by the order information acquisition unit to the second device,
The information processing apparatus according to any one of claims 1 to 5. determining that the order information is accepted when the order information acquired by the order information acquisition unit includes the first product, and the order information acquired by the order information acquisition unit includes the first product; further comprising a determination unit that determines that the order information is not accepted when the order information is not included;
A notification unit that notifies the terminal that an order based on the order information cannot be accepted when the determination unit determines that the order information cannot be accepted,
The information processing apparatus according to any one of claims 1 to 6. further comprising a payment unit that executes payment based on the order information;
The information processing apparatus according to any one of claims 1 to 7. further comprising a payment information transmission unit that transmits payment information including the price of the second selected product included in the order information to the first device and the second device;
The information processing apparatus according to claim 8 . further comprising a calculation unit for calculating an amount to be paid by the first store to the second store based on payment information including the amount of the second selected product included in the order information;
The payment information transmission unit notifies the first device and the second device of the amount of money.
The information processing apparatus according to claim 9 . further comprising a calculation unit for calculating an amount to be paid by the second store to the first store based on payment information including the amount of the second selected product included in the order information;
The payment information transmission unit notifies the first device and the second device of the amount of money.
The information processing apparatus according to claim 9 . The calculation unit manages the information processing device by at least one of the first store and the second store based on payment information including the price of the second selected product included in the order information. further calculate a second amount to be paid to the
The payment information transmission unit notifies the second amount of money to a device managed by the store that pays the second amount of money.
The information processing apparatus according to claim 10 or 11. the computer runs
a step of acquiring store identification information for identifying the first store where the first product is provided from the terminal used by the user;
a step of transmitting product information including a second product provided at the first store and a second store different from the first store to the terminal;
a step of acquiring order information including a second selected product, which is the second product selected by the user from the product information;
a step of outputting the order information to a first device managed by the first store and a second device managed by the second store when the acquired order information is received;
An information processing method comprising: the computer,
A store identification information acquisition unit that acquires store identification information for identifying the first store where the first product is provided from the terminal used by the user;
a product information transmission unit that transmits to the terminal product information including a second product provided at the first store and at a second store different from the first store;
an order information acquisition unit that acquires order information including a second selected product that is the second product selected by the user from the product information; and when the order information acquired by the order information acquisition unit is received: , an order information output unit that outputs the order information to a first device managed by the first store and a second device managed by the second store;
A program to function as

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