JP2022124266A - Accommodation management system, accommodation management apparatus, accommodation management method and program - Google Patents

Abstract

To provide an accommodation management system which contributes to improving convenience, an accommodation management apparatus, an accommodation management method and program.SOLUTION: An accommodation management system 10 includes an information terminal 14 carried by a guest of an accommodation facility 12, and an accommodation management apparatus 16. When the guest performs input, by operating the information terminal, to change an initial PIN code set in advance to a locking/unlocking device 31 for locking/unlocking a door of a guest room where the guest stays, the information terminal transmits a new PIN code input by the guest through operating the information terminal to the accommodation management apparatus. The accommodation management apparatus updates the initial PIN code stored in an initial PIN code storage unit 52 that stores initial PIN codes set to the locking/unlocking device, on the basis of the new PIN code.SELECTED DRAWING: Figure 1

Description

There is an application for exception to loss of novelty

The present invention relates to an accommodation management system, an accommodation management device, an accommodation management method, and a program.

Patent Literature 1 discloses an unmanned front desk system in which an ID issued by a server is used as a room key.

JP-A-2003-114938

However, there is a long-awaited technology that contributes to further improvement of convenience.

An object of the present invention is to provide an accommodation management system, an accommodation management device, an accommodation management method, and a program that contribute to improved convenience.

An accommodation management system according to one aspect of the present invention is an accommodation management system comprising: an information terminal possessed by a guest of an accommodation facility; The information terminal is a personal identification number set for the locking/unlocking device that locks and unlocks the entrance door of the guest room where the lodger stays. When an input to change the set personal identification number is accepted by the personal identification number change input reception unit for accepting the input to change the set personal identification number when performed by the lodger, and the personal identification number change input reception unit, a changed personal identification number transmission unit that transmits a changed personal identification number, which is a personal identification number input by the guest by operating the information terminal, to the accommodation management device, wherein the accommodation management device transmits the changed personal identification number. A changed personal identification number receiving section for receiving and a set personal identification number stored in a set personal identification number storage section for storing the set personal identification number set for the locking/unlocking device are received by the changed personal identification number receiving section. and a set personal identification number update unit for updating based on the changed personal identification number.

A lodging management apparatus according to another aspect of the present invention is an lodging management apparatus that can be connected to an information terminal possessed by a lodger of an lodging facility so that data can be transmitted and received, wherein the information terminal is a guest room in which the lodger stays. When the guest operates the information terminal to change the set password, which is the password set for the locking/unlocking device that locks and unlocks the entrance door of the A personal identification number change input reception unit that receives an input of a personal identification number change, and when an input of a change of the set personal identification number is received by the personal identification number change input reception unit, the lodger operates the information terminal. a changed personal identification number transmission unit that transmits a changed personal identification number, which is a personal identification number entered by the accommodation management device, to the accommodation management device; A setting for updating the set personal identification number stored in the set personal identification number storage unit for storing the set personal identification number set for the lock device based on the changed personal identification number received by the changed personal identification number receiving unit. and a personal identification number updating unit.

A lodging management method according to still another aspect of the present invention includes inputting a change of a set personal identification number, which is a personal identification number set for a locking/unlocking device for locking and unlocking the door of a guest room in which a guest of an accommodation facility stays. is performed by the lodger by operating an information terminal possessed by the lodger; Change in which the lodging management device receives from the information terminal a changed personal identification number, which is the personal identification number entered by the lodger by operating the information terminal, when an input to change the set personal identification number is accepted in the step. a personal identification number receiving step; and applying the set personal identification number stored in a set personal identification number storage unit that stores the set personal identification number set for the locking/unlocking device to the changed personal identification number received in the changed personal identification number receiving step. and a set password update step for updating based on the password.

A program according to still another aspect of the present invention is a computer program for changing a set personal identification number, which is a personal identification number set for a locking/unlocking device for locking and unlocking a door of a guest room in which a guest of an accommodation facility stays. The personal identification number entered by the lodger by operating the information terminal when the input is accepted by the information terminal operated by the lodger. a changed personal identification number receiving step of receiving a changed personal identification number from the information terminal; and a set personal identification number updating step for updating based on the changed personal identification number received in the changed personal identification number receiving step.

A program according to still another aspect of the present invention is a computer program for changing a set personal identification number, which is a personal identification number set for a locking/unlocking device for locking and unlocking a door of a guest room in which a guest of an accommodation facility stays. a personal identification number change input receiving step of receiving an input to change the set personal identification number when the input is performed by the lodger by operating an information terminal possessed by the lodger; A changed personal identification number for transmitting a changed personal identification number, which is a personal identification number input by the lodger by operating the information terminal, to the lodging management device when an input to change the set personal identification number is accepted in the accepting step. and causing a sending step to be performed.

An object of the present invention is to provide an accommodation management system, an accommodation management device, an accommodation management method, and a program that contribute to improved convenience.

1 is a block diagram illustrating an accommodation management system according to one embodiment; FIG. It is a figure which shows the example of some locking/unlocking devices. FIG. 4 is a diagram showing an example of a display screen; FIG. 4 is a diagram showing an example of a display screen; FIG. 4 is a diagram showing an example of a display screen; FIG. 4 is a diagram showing an example of a display screen; It is a figure which shows the example of reservation information. 4 is a flow chart showing an example of the operation of the accommodation management system according to one embodiment; 4 is a flow chart showing an example of the operation of the accommodation management system according to one embodiment;

An accommodation management system, an accommodation management device, an accommodation management method, and a program according to the present invention will be described in detail below with reference to preferred embodiments and with reference to the accompanying drawings.

[One embodiment]
An accommodation management system, an accommodation management device, an accommodation management method and a program according to one embodiment will be described with reference to FIGS. 1 to 9. FIG. FIG. 1 is a block diagram showing an accommodation management system according to this embodiment.

The lodging management system 10 according to the present embodiment uses a preset personal identification number for the locking/unlocking device 31 that locks and unlocks the door of the guest room where the lodger stays, and the information terminal 14 possessed by the lodger. It can be changed using

The lodging management system 10 can be composed of an lodging management device 16 and an information terminal 14 . The lodging management device 16 and the information terminal 14 can be connected so as to be able to transmit and receive data via a network 18 such as the Internet and a relay station 20, for example, but the connection is not limited to this.

The lodging management device 16 may be provided in the lodging facility 12, for example. The lodging management device 16 may include a calculation unit 22 , a storage unit 24 , a communication unit 26 , an operation unit 28 , a display unit 30 and a lock/unlock device 31 . The locking/unlocking device 31 may be provided for the entrance/exit door of each of the plurality of guest rooms provided in the lodging facility 12 . One locking/unlocking device 31 of the plurality of locking/unlocking devices 31 is illustrated in FIG. Note that the accommodation management device 16 may be provided with components other than these components, but the description thereof will be omitted here. At least part of the accommodation management device 16 may be configured by a server or the like provided outside the accommodation facility 12 . A program for causing a computer to execute the accommodation management method according to the present embodiment can be installed in the storage unit 24 .

The computing unit 22 may be configured by a processor such as a CPU (Central Processing Unit) or a GPU (Graphics Processing Unit), that is, a processing circuit.

The calculation unit 22 may include a control unit 32 , a reservation reception unit 34 , a check-in procedure information reception unit 35 , a check-in availability determination unit 36 and a check-in processing unit 38 . The calculation unit 22 may further include a set personal identification number transmission unit 39 , a changed personal identification number reception unit 40 , a set personal identification number update unit 41 , and a display control unit 48 . Control unit 32 , reservation reception unit 34 , check-in procedure information reception unit 35 , check-in availability determination unit 36 , and check-in processing unit 38 , the program stored in storage unit 24 is executed by calculation unit 22 . It can be realized by being executed. In addition, the program stored in the storage unit 24 is executed by the calculation unit 22 for the set password transmission unit 39, the changed password reception unit 40, the set password update unit 41, and the display control unit 48. can be realized by

At least part of the control unit 32, the reservation reception unit 34, the check-in procedure information reception unit 35, the check-in permission determination unit 36, and the check-in processing unit 38 is ASIC (Application Specific Integrated Circuit), FPGA (Field-Programmable) It may be realized by an integrated circuit such as a Gate Array). At least part of the set password transmission unit 39, the change password reception unit 40, the set password update unit 41, and the display control unit 48 may be realized by an integrated circuit such as ASIC or FPGA. At least a part of the control unit 32, reservation reception unit 34, check-in procedure information reception unit 35, check-in availability determination unit 36, and check-in processing unit 38 is configured by an electronic circuit including a discrete device. good too. At least a part of the set password transmission section 39, the changed password reception section 40, the set password update section 41, and the display control section 48 may be configured by an electronic circuit including a discrete device.

The storage unit 24 may include a volatile memory (not shown) and a non-volatile memory (not shown). Volatile memory may include, for example, RAM (Random Access Memory). Examples of nonvolatile memory include ROM (Read Only Memory), flash memory, and the like. Data and the like may be stored, for example, in volatile memory. Programs, tables, maps, etc. may be stored, for example, in non-volatile memory. At least a portion of the storage unit 24 may be provided in the processor, integrated circuit, or the like as described above. In addition, the storage unit 24 may further include an HDD (Hard Disk Drive), an SSD (Solid State Drive), and the like. The storage unit 24 may include a reservation information storage unit 50 and a set password storage unit 52, which will be described later.

The communication unit 26 includes, for example, a communication module (not shown). The communication unit 26 can transmit and receive data via a network 18 such as the Internet. The communication unit 26 can also perform communication using a wireless LAN, for example. More specifically, the communication unit 26 can also perform wireless communication based on the Wi-Fi (registered trademark) standard or the like.

The operation unit 28 can be used when an employee or the like of the accommodation facility 12 operates the accommodation management device 16 . The operation unit 28 may include a keyboard, mouse, etc., but is not limited to these.

The display unit 30 is provided with a display element (not shown). As the display element, for example, a liquid crystal display element, an organic electroluminescence display element, or the like can be used. The operation unit 28 and the display unit 30 may be configured by a touch panel (not shown) provided with such a display element.

The locking/unlocking device 31 is for locking/unlocking the door of the entrance/exit of the guest room provided in the lodging facility 12 . The locking/unlocking device 31 may include a locking/unlocking mechanism 43 , a personal identification number input section 44 , and a locking/unlocking processing section 45 . As described above, the locking/unlocking device 31 may be provided for each entrance door of each of the plurality of guest rooms provided in the lodging facility 12 . As mentioned above, one locking/unlocking device 31 of the plurality of locking/unlocking devices 31 is illustrated in FIG. The locking/unlocking mechanism 43 can lock/unlock the door provided with the locking/unlocking device 31 . FIG. 2 is a diagram showing an example of part of the locking/unlocking device. As shown in FIG. 2 , the locking/unlocking device 31 is provided with an operation panel section 46 . The operation panel section 46 may be provided with a personal identification number input section 44 . The personal identification number input unit 44 may be provided with numeric buttons 79, that is, numeric keys. The guest can enter the personal identification number by pressing numeric buttons 79 . When the input personal identification number, which is the personal identification number input to the personal identification number input unit 44, matches the set personal identification number preset for the locking/unlocking device 31, the locking/unlocking processing unit 45 performs a process of unlocking the door provided with, that is, an unlocking process. A set personal identification number preset for the locking/unlocking device 31 is stored in the set personal identification number storage unit 52 . If the input password does not match the password preset for the locking/unlocking device 31, the locking/unlocking processor 45 keeps the door provided with the locking/unlocking device 31 locked. do.

The information terminal 14 is carried by a guest who stays at the accommodation facility 12 . Examples of the information terminal 14 include, but are not limited to, a smart phone, a tablet, and the like. The information terminal 14 may be a laptop personal computer or the like.

The information terminal 14 may be provided with a calculation unit 56 , a storage unit 58 , a communication unit 60 , an operation unit 62 and a display unit 64 . Note that the information terminal 14 may be provided with components other than these components, but the description thereof will be omitted here. A program for causing a computer to execute the accommodation management method according to the present embodiment may be pre-installed in the information terminal 14 . More specifically, a service application program, that is, a service application, which will be described later, can be pre-installed in the information terminal 14 .

The computing unit 56 may be configured by a processor such as a CPU or GPU, that is, a processing circuit.

The calculation unit 56 includes a control unit 66, a determination unit 67, a reservation processing unit 68, a check-in procedure information transmission unit 70, a set password reception unit 72, a password change input reception unit 73, and a change password. A number transmission unit 74 and a display control unit 76 may be provided. The control unit 66 , the determination unit 67 , the reservation processing unit 68 , and the check-in procedure information transmission unit 70 can be realized by the operation unit 56 executing a program stored in the storage unit 58 . Also, the set password receiving portion 72, the password change input receiving portion 73, the changed password transmitting portion 74, and the display control portion 76 are executed by the calculating portion 56 according to the program stored in the storage portion 58. It can be realized by

At least part of the control unit 66, the determination unit 67, the reservation processing unit 68, and the check-in procedure information transmission unit 70 may be realized by an integrated circuit such as ASIC or FPGA. Also, at least part of the set password receiving section 72, the password change input receiving section 73, the changed password transmitting section 74, and the display control section 76 may be implemented by an integrated circuit such as ASIC or FPGA. . At least part of the control unit 66, the determination unit 67, the reservation processing unit 68, and the check-in procedure information transmission unit 70 may be configured by an electronic circuit including a discrete device. At least a part of the set password receiving section 72, the password change input receiving section 73, the changed password transmitting section 74, and the display control section 76 may be configured by an electronic circuit including a discrete device.

The storage unit 58 may include a volatile memory (not shown) and a non-volatile memory (not shown). Volatile memory may include, for example, RAM and the like. Non-volatile memory may include, for example, ROM, flash memory, and the like. Data and the like may be stored, for example, in volatile memory. Programs, tables, maps, etc. may be stored, for example, in non-volatile memory. At least part of the storage unit 58 may be provided in the processor, integrated circuit, or the like as described above.

The communication unit 60 includes, for example, a communication module (not shown). The communication unit 60 can transmit and receive data via the relay station 20 and the network 18 . The communication unit 60 can also perform communication using a wireless LAN, for example. More specifically, the communication unit 60 can also perform wireless communication based on the Wi-Fi (registered trademark) standard or the like. The operation unit 62 can be used when the user of the information terminal 14 operates the information terminal 14 . The display unit 64 is provided with a display element (not shown). As the display element, for example, a liquid crystal display element, an organic electroluminescence display element, or the like can be used. The operation unit 62 and the display unit 64 may be configured by a touch panel (not shown) provided with such a display element.

As described above, the information terminal 14 may be pre-installed with a program for causing the computer provided in the information terminal 14 to execute the accommodation management method according to the present embodiment. More specifically, a service application program, ie, a service app, may be pre-installed on the information terminal 14 . A service application may be provided by, for example, the accommodation facility 12 or the like. For example, a service application can be downloaded via a website or the like, but it is not limited to this. The service application has a function of displaying a check-in button 80 (see FIG. 3) on the display unit 64, as will be described later. The service application also has a function of displaying a password change acceptance screen 91 (see FIG. 6) on the display unit 64, as will be described later.

The information terminal 14 may be provided with the control unit 66 as described above. The control unit 66 controls the entire information terminal 14 .

The information terminal 14 may be provided with the determination unit 67 as described above. The determination unit 67 can determine whether or not a later-described check-in button 80 displayed on the display unit 64 by the display control unit 76 has been pressed. Also, the determination unit 67 determines whether or not a confirmation button 98 (see FIG. 4), which will be described later, has been pressed.

The information terminal 14 may be provided with the reservation processing unit 68 as described above. A reservation for the accommodation facility 12 can be made using a service app. The reservation processing unit 68 can display a reservation screen (not shown) for inputting the reservation information 86 (see FIG. 7) on the display unit 64 . The name, number of people, contact information, length of stay, room grade, etc. can be entered by the person who made the reservation on the reservation screen, but is not limited to this. Contact information may include, but is not limited to, telephone numbers, addresses, email addresses, and the like. Information indicating the length of stay may include check-in date and time, check-out date and time, but is not limited to this. The reservation processing unit 68 can transmit the member ID of the lodger to the lodging management device 16 via the communication unit 60 together with the information input on the reservation screen. The member ID is an ID given in advance to the guest. The member ID can be given when the member registration or the like for using the lodging facility 12 is performed. Membership registration can be performed using, for example, a service application, but is not limited to this.

The information terminal 14 may be provided with the check-in procedure information transmitting section 70 as described above. The check-in procedure information transmission unit 70 transmits check-in procedure information, which is information for procedures for checking in to the accommodation facility 12, via the communication unit 60 based on the operation of the information terminal 14 by the guest. It can be sent to device 16 . Check-in may be performed before the guest arrives at the accommodation facility 12 or after the guest arrives at the accommodation facility 12 . Check-in performed before the guest arrives at the accommodation facility 12 can also be referred to as pre-check-in. When the check-in button 80 (described later) displayed on the display unit 64 is pressed by the guest, the check-in procedure information transmission unit 70 transmits the check-in procedure information to the accommodation management device 16 . Check-in procedure information may include a reservation ID, which will be described later. The reservation ID is given when the lodger makes a reservation for the lodging facility 12 . Also, the check-in procedure information may include information for identifying the guest. The information for identifying the lodger may include, for example, the lodger's member ID, the lodger's name, etc., but is not limited to this. Information included in the check-in procedure information is not limited to these. The check-in procedure information may include the guest's contact information, length of stay, and the like.

The information terminal 14 may be provided with the set personal identification number receiving section 72 as described above. As will be described later, a set personal identification number preset for the locking/unlocking device 31 that locks/unlocks the door of the guest room where the guest stays can be sent from the lodging management device 16 to the information terminal 14 . The set personal identification number is stored in the set personal identification number storage unit 52 as described above. The set personal identification number receiving unit 72 can receive the set personal identification number transmitted from the accommodation management device 16 via the communication unit 60 .

The information terminal 14 may further include the personal identification number change input reception unit 73 as described above. The personal identification number change input reception unit 73 can receive an input to change the set personal identification number set for the locking/unlocking device 31 . The change of the set password can be input by operating the information terminal 14 carried by the lodger.

The information terminal 14 may further include the change personal identification number transmission section 74 as described above. The change password transmission unit 74 sends a change password, which is the password input by the guest by operating the information terminal 14, when the password change input reception unit 73 accepts an input to change the set password. The number can be sent to the accommodation management device 16 .

The information terminal 14 may be provided with the display control section 76 as described above. The display control unit 76 controls the screen display of the display unit 64 . FIG. 3 is a diagram showing an example of a display screen. As shown in FIG. 3 , the display control unit 76 can display a check-in button 80 on the display screen 78 of the display unit 64 . The check-in button 80 is for the guest to check-in to the accommodation facility 12 . The display control unit 76 can display not only the check-in button 80 but also the checkout/checkout button 82 and the guidance list button 84 on the display screen 78 of the display unit 64, but the present invention is not limited to this. . As described above, a service application may be pre-installed in the information terminal 14 . The service application can display a service application screen (not shown) on the display unit 64 . A selection menu (not shown) for displaying the check-in button 80 and the like can be displayed on the service application screen. The check-in button 80 and the like can be displayed on the display screen 78 of the display unit 64 by the user selecting a selection menu for displaying the check-in button 80 and the like.

The display control unit 76 can display on the display screen 78 of the display unit 64 reservation content information 96 that is information indicating the content of the reservation to be processed for check-in. FIG. 4 is a diagram showing an example of a display screen. As shown in FIG. 4 , the display control unit 76 can display reservation content information 96 on the display screen 78 of the display unit 64 . The display control unit 76 can display the confirmation button 98 together with the reservation content information 96 on the display screen 78 of the display unit 64 . The confirmation button 98 is for confirming check-in with the reservation details indicated by the reservation details information 96 .

The display control unit 76 can display, on the display screen 78 of the display unit 64, the personal identification number set for the locking/unlocking device 31 provided at the entrance door of the guest room where the guest stays. FIG. 5 is a diagram showing an example of a display screen. As shown in FIG. 5 , the display control section 76 can display the personal identification number information 87 on the display screen 78 of the display section 64 . The personal identification number information 87 may include information indicating the set personal identification number set for the locking/unlocking device 31 provided at the entrance door of the guest room where the guest stays. The personal identification number information 87 may also include information indicating the number of the guest room in which the guest stays, that is, information indicating the guest room number.

The display control unit 76 can display, on the display screen 78 of the display unit 64, a personal identification number change acceptance screen 91 for accepting input for changing the set personal identification number. FIG. 6 is a diagram showing an example of a display screen. As shown in FIG. 6, the personal identification number change acceptance screen 91 can display a text box 88 for inputting a personal identification number after change, that is, a changed personal identification number. In addition, the password change reception screen 91 may further display a text box 89 for re-entering the changed password. In addition, the confirmation button 90 can be further displayed on the personal identification number change acceptance screen 91 .

The lodging management device 16 may be provided with the control unit 32 as described above. The control unit 32 controls the entire accommodation management device 16 .

The lodging management device 16 may further include the reservation accepting unit 34 as described above. The reservation receiving unit 34 receives a reservation of a lodger for the accommodation facility 12 . It should be noted that, as described above, the processing of the reservation by the guest can be performed using the service application. The reservation reception unit 34 stores information about the received reservation, that is, the reservation information 86 in the reservation information storage unit 50 provided in the storage unit 24 . That is, the reservation reception unit 34 stores the reservation information 86, which is information about the reservation made by the lodger for the accommodation facility 12, in the reservation information storage unit 50. FIG. FIG. 7 is a diagram showing an example of reservation information. The reservation information 86 may include reservation ID, member ID, name, number of people, contact information, period of stay, room number, room grade, etc., but is not limited to these. Contact information may include, but is not limited to, telephone numbers, addresses, email addresses, and the like. Information related to the length of stay may include check-in date and time, check-out date and time, but is not limited to this.

The accommodation management device 16 may be provided with the check-in procedure information receiving section 35 as described above. The check-in procedure information receiving section 35 can receive check-in procedure information transmitted from the information terminal 14 via the communication section 26 .

The lodging management device 16 may be provided with the check-in permission determination unit 36 as described above. When the check-in procedure information is received by the check-in procedure information receiving unit 35, the check-in permission determination unit 36 performs check based on the check-in procedure information and the reservation information 86 stored in the reservation information storage unit 50. It can decide whether to enter or not. Based on the reservation ID indicated by the check-in procedure information received by the check-in procedure information receiving unit 35, the check-in availability determination unit 36 reads reservation information 86 regarding the lodger from the reservation information storage unit 50. FIG. Then, the check-in propriety determination unit 36 collates the information included in the check-in procedure information with the reservation information 86 read from the reservation information storage unit 50 . The check-in propriety determination unit 36 determines that the member ID of the lodger indicated by the check-in procedure information and the member ID of the lodger indicated by the reservation information 86 read out from the reservation information storage unit 50 match. can determine whether there is In addition, the check-in propriety determination unit 36 determines that the name of the lodger indicated by the check-in procedure information and the name of the lodger indicated by the reservation information 86 read from the reservation information storage unit 50 match. can determine whether there is If the information included in the check-in procedure information matches the reservation information 86, the check-in availability determination unit 36 can determine that the check-in is possible. Note that whether or not check-in is possible may be determined further based on the current date and time, which is the current date and time.

The lodging management device 16 may be provided with the check-in processing section 38 as described above. The check-in processing unit 38 can perform check-in processing when the check-in permission determination unit 36 determines that check-in is possible. When the check-in processing unit 38 determines that check-in is possible, the check-in processing unit 38 transmits reservation content information 96, which is information indicating the content of the reservation to be processed for check-in, to the information terminal 14 via the communication unit 26. obtain. When the check-in permission determination unit 36 determines that the check-in is impossible, the check-in processing unit 38 sends check-in impossible information, which is information indicating that the check-in is impossible, It can be transmitted to the information terminal 14 via the communication unit 26 .

The lodging management device 16 may be provided with the set personal identification number transmission section 39 as described above. The set personal identification number transmission unit 39 transmits the set personal identification number preset for the locking/unlocking device 31 that locks and unlocks the door of the guest room where the lodger stays to the information terminal 14 possessed by the lodger. can. Such a set password is stored in the set password storage unit 52 as described above.

The lodging management device 16 may be provided with the changed personal identification number receiving section 40 as described above. The changed personal identification number receiving unit 40 can receive the changed personal identification number transmitted from the information terminal 14 carried by the lodger via the communication unit 26 .

The lodging management device 16 may be provided with the set personal identification number updating unit 41 as described above. Set password updating unit 41 can update the set password stored in set password storage unit 52 based on the changed password received by changed password receiving unit 40 . As a result, the personal identification number set in advance for the locking/unlocking device 31 is updated.

Next, an example of the operation of the lodging management system according to this embodiment will be described with reference to FIG. FIG. 8 is a flow chart showing an example of the operation of the accommodation management system according to this embodiment.

In step S<b>1 , the display control section 76 provided in the information terminal 14 displays a check-in button 80 (see FIG. 3 ) on the display screen 78 of the display section 64 provided in the information terminal 14 . As described above, the check-in button 80 can be displayed on the display screen 78 of the display unit 64 by selecting the selection menu for displaying the check-in button 80 by the user. As described above, check-in may be performed before the guest arrives at the accommodation facility 12 or after the guest arrives at the accommodation facility 12 . After that, the process transitions to step S2.

In step S2, the determination unit 67 provided in the information terminal 14 determines whether or not the check-in button 80 displayed by the display control unit 76 provided in the information terminal 14 has been pressed. If the determination unit 67 determines that the check-in button 80 has been pressed (YES in step S2), the process proceeds to step S3. If determination unit 67 determines that check-in button 80 has not been pressed (NO in step S2), the process shown in FIG. 8 is completed.

In step S3, the check-in procedure information transmission unit 70 provided in the information terminal 14 transmits the check-in procedure information, which is information for performing the check-in procedure to the accommodation facility 12, via the communication unit 60 to accommodation management. Send to device 16 . As noted above, check-in procedure information may include a reservation ID. In addition, as described above, the check-in procedure information may include information indicating the reservation person who made a reservation to stay at the accommodation facility 12 . After that, the process transitions to step S4.

In step S<b>4 , the check-in procedure information receiving section 35 provided in the accommodation management device 16 receives the check-in procedure information transmitted from the information terminal 14 via the communication section 26 . After that, the process transitions to step S5.

In step S5, the check-in approval/disapproval determination section 36 provided in the accommodation management device 16 determines whether or not check-in is possible based on the check-in procedure information and the reservation information 86 stored in the reservation information storage section 50. . The check-in propriety determination unit 36 reads reservation information 86 regarding the guest from the reservation information storage unit 50 based on the reservation ID indicated by the check-in procedure information. Then, the check-in propriety determination unit 36 collates the information included in the check-in procedure information with the reservation information 86 read from the reservation information storage unit 50 . If the information included in the check-in procedure information does not match the reservation information 86, the check-in availability determining unit 36 may determine that the check-in is not possible. On the other hand, if the information included in the check-in procedure information matches the reservation information 86, the check-in availability determination unit 36 can determine that the check-in is possible. As described above, whether or not check-in is possible may be determined further based on the current date and time.

When the check-in permission determination unit 36 provided in the accommodation management device 16 determines that the check-in is possible (YES in step S6), the process proceeds to step S7. When the check-in availability determining unit 36 provided in the lodging management device 16 determines that the check-in is not possible (NO in step S6), the process proceeds to step S8.

In step S<b>7 , the check-in processing unit 38 transmits reservation content information 96 , which is information indicating the content of the reservation subject to check-in processing, to the information terminal 14 via the communication unit 26 . After that, the process transitions to step S9.

In step S<b>8 , the check-in processing unit 38 transmits check-in impossible information, which is information indicating that the check-in is impossible, to the information terminal 14 via the communication unit 26 . In this case, the display control unit 76 provided in the information terminal 14 displays information indicating that check-in is impossible on the display screen 78 of the display unit 64 . When step S8 is completed, the processing shown in FIG. 8 is completed.

In step S<b>9 , the display control unit 76 provided in the information terminal 14 displays the reservation content information 96 (see FIG. 4 ) received from the accommodation management device 16 on the display screen 78 of the display unit 64 . The display control unit 76 displays on the display screen 78 of the display unit 64 together with the reservation details information 96 received from the lodging management device 16 , a confirmation button 98 for confirming check-in with the reservation details indicated by the reservation details information 96 . do. After that, the process transitions to step S10.

In step S10, the determination unit 67 provided in the information terminal 14 determines whether or not the confirmation button 98 has been pressed. If the confirm button 98 has been pressed (YES in step S10), the determination unit 67 transmits information indicating that the confirm button 98 has been pressed to the accommodation management device 16 via the communication unit 60. FIG. After that, the process transitions to step S11. If confirm button 98 is not pressed (NO in step S10), the process shown in FIG. 8 is completed.

In step S11, the check-in processing unit 38 provided in the accommodation management device 16 performs check-in processing. Specifically, the check-in processing unit 38 stores information indicating that the guest has checked in in an accommodation management information storage unit (not shown). After that, the process transitions to step S12.

In step S12, the set personal identification number transmission unit 39 provided in the lodging management device 16 sends a preset set personal identification number to the locking/unlocking device 31 that locks and unlocks the door of the guest room where the lodger stays. , to the information terminal 14 via the communication unit 26 . Such a set password is stored in the set password storage unit 52 as described above. After that, the process transitions to step S13.

In step S<b>13 , the set personal identification number receiving unit 72 provided in the information terminal 14 receives the set personal identification number transmitted from the accommodation management device 16 via the communication unit 60 . A display control unit 76 provided in the information terminal 14 displays the personal identification number information 87 (see FIG. 5) on the display screen 78 of the display unit 64 . Thus, the processing shown in FIG. 8 is completed.

Next, an example of the operation of the lodging management system according to this embodiment will be described with reference to FIG. FIG. 9 is a flow chart showing an example of the operation of the accommodation management system according to this embodiment. FIG. 9 shows the processing performed when changing the set password.

In step S21, the personal identification number change input reception unit 73 provided in the information terminal 14 receives an input for changing the set personal identification number. Inputting a change in the set personal identification number can be performed as follows by operating the information terminal 14 carried by the lodger. That is, the display control unit 76 provided in the information terminal 14 displays a password change acceptance screen 91 (see FIG. 6) for accepting an input to change the set password on the display screen 78 of the display unit 64 . The personal identification number change reception screen 91 displays a text box 88 for inputting a personal identification number after change, that is, a changed personal identification number. The personal identification number change acceptance screen 91 further displays a text box 89 for re-inputting the changed personal identification number. In addition, a confirm button 90 is further displayed on the personal identification number change acceptance screen 91 . The entry of the change password into the text box 88 is performed by the lodger concerned. Also, the guest re-enters the changed personal identification number in the text box 89 . Furthermore, the confirmation button 90 is pushed by the lodger concerned. In this way, the personal identification number change input reception unit 73 receives an input for changing the set personal identification number set for the locking/unlocking device 31 . After that, the process transitions to step S22.

In step S22, the changed personal identification number transmission unit 74 provided in the information terminal 14 transmits the changed personal identification number entered by the lodger operating the information terminal 14 to the lodging management device 16 via the communication unit 60. do. After that, the process proceeds to step S23.

In step S<b>23 , the changed personal identification number reception unit 40 provided in the accommodation management device 16 receives the changed personal identification number transmitted from the information terminal 14 possessed by the lodger via the communication unit 26 . After that, the process transitions to step S24.

In step S24, the set password updating unit 41 provided in the accommodation management device 16 updates the set password stored in the set password storage unit 52 based on the changed password received by the changed password receiving unit 40. to update. As a result, the set personal identification number set for the locking/unlocking device 31 is updated. Thus, the processing shown in FIG. 9 is completed.

As described above, in the present embodiment, inputting a change in the set personal identification number set for the locking/unlocking device 31 for locking/unlocking the door of the guest room where the guest stays can be done by operating the information terminal 14. An input to change the set personal identification number is accepted if performed by the lodger. When an input to change the set personal identification number is accepted, the changed personal identification number, which is the personal identification number input by the lodger operating the information terminal 14 , is sent to the lodging management device 16 . Then, the set personal identification number stored in the set personal identification number storage unit 52 for storing the set personal identification number set for the locking/unlocking device 31 is updated based on the changed personal identification number. Thus, according to the present embodiment, the personal identification number set for the locking/unlocking device 31 can be changed using the information terminal 14 . That is, according to this embodiment, the set personal identification number set for the locking/unlocking device 31 can be changed by a very simple operation using the information terminal 14 . According to this embodiment, the set password set in the lock/unlock device 31 can be changed to a password that is easy for the guest to remember by an extremely simple operation, which contributes to the improvement of convenience for the guest. can.

Although the preferred embodiments of the present invention have been described above, the present invention is not limited to the above embodiments, and various modifications are possible without departing from the gist of the present invention.

For example, in the above embodiment, the case where the set personal identification number storage unit 52 is provided separately from the lock/unlock device 31 has been described as an example, but the set personal identification number storage unit 52 is provided inside the lock/unlock device 31. good too. A set personal identification number storage unit (not shown) separate from the set personal identification number storage unit 52 may be provided in the locking/unlocking device 31 . In this case, the control unit 32 provided in the accommodation management device 16 stores the set password stored in the set password storage unit (not shown) provided in the lock/unlock device 31 and the set password storage unit 52. Control is performed so that the set personal identification number and the set personal identification number set match each other.

The above embodiments are summarized as follows.

An accommodation management system (10) comprises an information terminal (14) possessed by a guest of an accommodation facility (12), and an accommodation management device (16) connectable to the information terminal so as to be able to transmit and receive data. The system, wherein the information terminal is a personal identification number set for a locking/unlocking device (31) for locking and unlocking the entrance door of the guest room where the guest stays. A personal identification number change input reception unit (73) that receives an input to change the set personal identification number when the lodger operates the information terminal, and the personal identification number change input reception unit receives the set password. a changed personal identification number transmission unit (74) for transmitting a changed personal identification number, which is a personal identification number input by the lodger by operating the information terminal, to the accommodation management device when an input to change the number is accepted; The lodging management device comprises a changed personal identification number receiving unit (40) for receiving the changed personal identification number, and a set personal identification number storage unit ( 52) based on the changed password received by the changed password receiving unit (41). According to such a configuration, inputting a change in the set password set for the locking/unlocking device for locking/unlocking the door of the guest room where the guest stays can be done by the guest by operating the information terminal. If done, an input to change the set password is accepted. When an input to change the set personal identification number is accepted, the changed personal identification number, which is the personal identification number input by the guest by operating the information terminal, is transmitted to the accommodation management device. Then, the set personal identification number stored in the set personal identification number storage unit that stores the set personal identification number set for the locking/unlocking device is updated based on the changed personal identification number. Thus, according to such a configuration, the set personal identification number set for the unlocking device can be changed using the information terminal. That is, according to such a configuration, the personal identification number set for the locking/unlocking device can be changed by a very simple operation using the information terminal. According to such a configuration, the personal identification number set in the locking/unlocking device can be changed to a personal identification number that is easy for the lodger to remember by an extremely simple operation, which contributes to improving the convenience of the lodger. can.

The accommodation management device further comprises a set personal identification number transmission unit (39) for transmitting the set personal identification number stored in the set personal identification number storage unit to the information terminal, and the information terminal transmits the set personal identification number from the accommodation management device. A set personal identification number receiving section (72) for receiving the set personal identification number to be set may be further provided. According to such a configuration, the set personal identification number set for the locking/unlocking device provided on the door of the guest room where the lodger stays is transmitted to the information terminal possessed by the lodger. . Therefore, according to such a configuration, the lodger can grasp the setting password set for the locking/unlocking device by looking at the display screen of the display unit provided in the information terminal. obtain.

The set personal identification number transmitting unit may transmit the set personal identification number to the information terminal together with a guest room number indicating the guest room in which the lodger stays. According to such a configuration, the guest room number of the guest room in which the guest stays is transmitted to the information terminal possessed by the guest. Therefore, according to such a configuration, the lodger can grasp the guest room number of the guest room where the lodger stays by looking at the display screen of the display unit provided in the information terminal.

The information terminal transmits check-in procedure information, which is information for performing a check-in procedure to the accommodation facility, to the accommodation management device based on the operation of the information terminal by the guest. Further comprising a transmission unit (70), the accommodation management device, when receiving the check-in procedure information from the information terminal, transmits the check-in procedure information and the reservation made by the lodger to the accommodation facility. A check-in availability determination unit (36) that determines whether the check-in is possible based on the reservation information stored in the reservation information storage unit (50) that stores reservation information (86) that is information related to , the set personal identification number transmission unit transmits the set personal identification number stored in the set personal identification number storage unit to the information terminal when the check-in permission/rejection determination unit determines that the check-in is possible. You may make it transmit.

The locking/unlocking device has a personal identification number input section (44) in which a personal identification number is input by pressing a number button (79), and an input personal identification number that is a personal identification number entered in the personal identification number input section. A locking/unlocking processing unit (45) that performs unlocking processing when the set personal identification number stored in the set personal identification number storage unit is matched may be provided.

The lodging management device is an lodging management device that can be connected to an information terminal possessed by a lodger of the lodging facility so that data can be sent and received. If the change of the set personal identification number, which is the personal identification number set for the lock/unlock device, is entered by the lodger by operating the information terminal, the input of the change of the set personal identification number is requested. A personal identification number change input reception unit that accepts the personal identification number change input reception unit, and a personal identification number entered by the lodger by operating the information terminal when the input of the change of the set personal identification number is accepted by the personal identification number change input reception unit. a changed personal identification number transmission unit that transmits a changed personal identification number to the accommodation management device, and the accommodation management device is set for the changed personal identification number receiving unit that receives the changed personal identification number and the lock/unlock device. a set personal identification number update unit for updating the set personal identification number stored in the set personal identification number storage unit for storing the set personal identification number that has been set based on the changed personal identification number received by the changed personal identification number receiving unit; You may prepare.

The accommodation management device further includes a set personal identification number transmission unit that transmits the set personal identification number stored in the set personal identification number storage unit to the information terminal, and the information terminal receives the information sent from the accommodation management device. A set personal identification number receiving unit for receiving the set personal identification number may be further provided.

The set personal identification number transmitting unit may transmit the set personal identification number to the information terminal together with a guest room number indicating the guest room in which the lodger stays.

The information terminal transmits check-in procedure information, which is information for performing a check-in procedure to the accommodation facility, to the accommodation management device based on the operation of the information terminal by the guest. Further comprising a transmission unit, the accommodation management device, when receiving the check-in procedure information from the information terminal, transmits the check-in procedure information and information on the reservation made by the lodger to the accommodation facility. A check-in permission/prohibition determination unit that determines whether or not the check-in is permitted based on the reservation information stored in a reservation information storage unit that stores certain reservation information. is possible, the set personal identification number stored in the set personal identification number storage unit may be transmitted to the information terminal.

The locking/unlocking device includes a personal identification number input unit for inputting a personal identification number by pressing numeric buttons, and an input personal identification number, which is a personal identification number input to the personal identification number input unit, stored in the set personal identification number storage unit. and a locking/unlocking processing unit that performs unlocking processing when it matches the set personal identification number stored in the lock/unlock processing unit.

In the accommodation management method, an input to change a set personal identification number, which is a personal identification number set for a locking/unlocking device for locking and unlocking a door of a guest room in which a guest of the accommodation facility stays, is carried by the guest. a personal identification number change input receiving step (S21) for receiving an input to change the set personal identification number when the lodger operates an information terminal in which the set personal identification number is changed in the personal identification number change input receiving step; A changed personal identification number receiving step ( S23), and storing the set personal identification number stored in a set personal identification number storage unit for storing the set personal identification number set for the locking/unlocking device with the changed personal identification number received in the changed personal identification number receiving step; and a set personal identification number updating step (S24) for updating based on.

The accommodation management apparatus may further include a set personal identification number transmission step (S12) in which the accommodation management device transmits the set personal identification number stored in the set personal identification number storage unit to the information terminal.

In the set personal identification number sending step, the set personal identification number may be sent to the information terminal together with a guest room number indicating the guest room in which the guest stays.

Check-in procedure information that the information terminal transmits check-in procedure information, which is information for performing check-in procedures to the accommodation facility, to the accommodation management device based on the operation of the information terminal by the lodger. a transmission step (S3); and, when the accommodation management device receives the check-in procedure information from the information terminal, the check-in procedure information and information on the reservation made by the lodger to the accommodation facility. a check-in permission/prohibition determination step (S5) for determining whether or not the check-in is permitted based on the reservation information stored in a reservation information storage unit that stores certain reservation information; In the step, the set personal identification number stored in the set personal identification number storage unit may be transmitted to the information terminal when it is determined in the check-in availability determination step that the check-in is possible. good.

The locking/unlocking device includes a personal identification number input unit for inputting a personal identification number by pressing numeric buttons, and an input personal identification number, which is a personal identification number input to the personal identification number input unit, stored in the set personal identification number storage unit. and a locking/unlocking processing unit that performs unlocking processing when it matches the set personal identification number stored in the lock/unlock processing unit.

The program is a personal identification number set for a locking/unlocking device for locking/unlocking a door of a guest room in which a guest of an accommodation facility stays. When the information terminal is operated by the lodger and is accepted at the information terminal, the changed personal identification number, which is the personal identification number entered by the lodger operating the information terminal, is sent from the information terminal a changed personal identification number receiving step (S23) for receiving; and a set personal identification number updating step (S24) for updating based on the changed personal identification number received in step (S24).

The computer may be caused to further execute a set personal identification number transmission step of transmitting the set personal identification number stored in the set personal identification number storage unit to the information terminal.

When check-in procedure information, which is information for performing check-in procedures to the accommodation facility, is received from the information terminal, the check-in procedure information and the reservation made by the lodger to the accommodation facility further causes the computer to execute a check-in availability determination step of determining whether the check-in is available based on the reservation information stored in the reservation information storage unit that stores the reservation information that is information related to the set password; In the transmitting step, when it is determined in the check-in permission/inhibition determining step that the check-in is possible, the set personal identification number stored in the set personal identification number storage unit is transmitted to the information terminal. good too.

The program is a personal identification number set for a locking/unlocking device for locking/unlocking a door of a guest room in which a guest of an accommodation facility stays. a personal identification number change input accepting step for accepting an input to change the set personal identification number when the lodger operates an information terminal operated by the lodger; and a changed personal identification number transmission step of transmitting the changed personal identification number, which is the personal identification number input by the guest by operating the information terminal, to the lodging management device when the input of the change is accepted.

The locking/unlocking device has a personal identification number input unit for inputting a personal identification number by pressing a number button, and an input personal identification number, which is the personal identification number entered in the personal identification number inputting unit, is sent to the locking/unlocking device. and a locking/unlocking processing unit that performs unlocking processing when the password matches the set personal identification number set by the user.

10: Accommodation management system 12: Accommodation facility 14: Information terminal 16: Accommodation management device 18: Network 20: Relay station 22, 56: Calculation unit 24, 58: Storage unit 26, 60: Communication unit 28, 62: Operation unit 30 , 64: display unit 31: locking/unlocking devices 32, 66: control unit 34: reservation reception unit 35: check-in procedure information reception unit 36: check-in availability determination unit 38: check-in processing unit 39: setting password transmission unit 40 : Changed personal identification number receiving section 41: Set personal identification number updating section 43: Locking/unlocking mechanism 44: Personal identification number input section 45: Locking/unlocking processing section 46: Operation panel section 48, 76: Display control section 50: Reservation information storage section 52: Set personal identification number storage unit 67: Determining unit 68: Reservation processing unit 70: Check-in procedure information transmitting unit 72: Set personal identification number receiving unit 73: Personal identification number change input receiving unit 74: Changed personal identification number transmitting unit 78: Display screen 79: Numeric buttons 80: Check-in button 82: Check-out button 84: Guidance list button 86: Reservation information 87: Password information 88, 89: Text boxes 90, 98: Confirmation button 91: Password change reception screen 96: Reservation content information

Claims (20)

an information terminal possessed by a lodging facility guest;
an accommodation management device that can be connected to the information terminal so that data can be sent and received;
An accommodation management system comprising
The information terminal is
The lodger operates the information terminal to input a change in the set password, which is a password set for the locking/unlocking device that locks and unlocks the door of the guest room where the lodger stays. a personal identification number change input reception unit that receives an input to change the set personal identification number when the personal identification number is changed;
When an input to change the set personal identification number is accepted by the personal identification number change input reception unit, the changed personal identification number, which is the personal identification number input by the guest by operating the information terminal, is sent to the accommodation management device. a change personal identification number transmission unit for transmission,
The accommodation management device
a changed personal identification number receiving unit that receives the changed personal identification number;
The set personal identification number stored in a set personal identification number storage unit that stores the set personal identification number set for the locking/unlocking device is updated based on the changed personal identification number received by the changed personal identification number receiving unit. and a set personal identification number update unit. In the accommodation management system according to claim 1,
The accommodation management device further comprises a set personal identification number transmission unit that transmits the set personal identification number stored in the set personal identification number storage unit to the information terminal,
The accommodation management system, wherein the information terminal further comprises a set personal identification number receiving unit that receives the set personal identification number transmitted from the accommodation management device. In the accommodation management system according to claim 2,
The accommodation management system, wherein the set personal identification number transmission unit transmits the set personal identification number to the information terminal together with a guest room number indicating the guest room where the lodger stays. In the accommodation management system according to claim 2 or 3,
The information terminal is
A check-in procedure information transmission unit that transmits check-in procedure information, which is information for performing check-in procedures to the accommodation facility, to the accommodation management device based on the operation of the information terminal by the guest. ,
When receiving the check-in procedure information from the information terminal, the accommodation management device stores the check-in procedure information and reservation information that is information relating to the reservation made by the lodger to the accommodation facility. further comprising a check-in availability determination unit that determines whether the check-in is available based on the reservation information stored in the reservation information storage unit;
The set personal identification number transmission unit transmits the set personal identification number stored in the set personal identification number storage unit to the information terminal when the check-in availability determination unit determines that the check-in is possible. A lodging management system. In the accommodation management system according to any one of claims 1 to 4,
The locking/unlocking device
a personal identification number input unit for inputting a personal identification number by pressing a number button;
a lock/unlock processing unit that performs unlocking processing when the input personal identification number, which is the personal identification number input to the personal identification number input unit, matches the set personal identification number stored in the set personal identification number storage unit; A lodging management system. An accommodation management device that can be connected to an information terminal possessed by a guest of an accommodation facility so that data can be sent and received,
The information terminal is
The lodger operates the information terminal to input a change in the set password, which is a password set for the locking/unlocking device that locks and unlocks the door of the guest room where the lodger stays. a personal identification number change input reception unit that receives an input to change the set personal identification number when the personal identification number is changed;
When an input to change the set personal identification number is accepted by the personal identification number change input reception unit, the changed personal identification number, which is the personal identification number input by the guest by operating the information terminal, is sent to the accommodation management device. a change personal identification number transmission unit for transmission,
The accommodation management device
a changed personal identification number receiving unit that receives the changed personal identification number;
The set personal identification number stored in a set personal identification number storage unit that stores the set personal identification number set for the locking/unlocking device is updated based on the changed personal identification number received by the changed personal identification number receiving unit. and a set personal identification number update unit. In the accommodation management device according to claim 6,
The accommodation management device further comprises a set personal identification number transmission unit that transmits the set personal identification number stored in the set personal identification number storage unit to the information terminal,
The accommodation management device, wherein the information terminal further includes a set personal identification number receiving unit that receives the set personal identification number transmitted from the accommodation management device. In the accommodation management device according to claim 7,
The accommodation management apparatus, wherein the set personal identification number transmission unit transmits the set personal identification number to the information terminal together with a guest room number indicating the guest room in which the lodger stays. In the accommodation management device according to claim 7 or 8,
The information terminal is
A check-in procedure information transmission unit that transmits check-in procedure information, which is information for performing check-in procedures to the accommodation facility, to the accommodation management device based on the operation of the information terminal by the guest. ,
When receiving the check-in procedure information from the information terminal, the accommodation management device stores the check-in procedure information and reservation information that is information relating to the reservation made by the lodger to the accommodation facility. further comprising a check-in availability determination unit that determines whether the check-in is available based on the reservation information stored in the reservation information storage unit;
The set personal identification number transmission unit transmits the set personal identification number stored in the set personal identification number storage unit to the information terminal when the check-in availability determination unit determines that the check-in is possible. , accommodation management device. In the accommodation management device according to any one of claims 6 to 9,
The locking/unlocking device
a personal identification number input unit for inputting a personal identification number by pressing a number button;
a lock/unlock processing unit that performs unlocking processing when the input personal identification number, which is the personal identification number input to the personal identification number input unit, matches the set personal identification number stored in the set personal identification number storage unit; accommodation management device. Inputting a change in a set PIN, which is a PIN set for a locking/unlocking device that locks and unlocks the entrance door of a guest room in which a lodger stays, operates an information terminal possessed by the lodger. a personal identification number change input receiving step for receiving an input to change the set personal identification number when the lodger has made a change by
When an input to change the set personal identification number is accepted in the personal identification number change input receiving step, the lodging management device changes the personal identification number entered by the guest by operating the information terminal. a change personal identification number receiving step received from an information terminal;
updating the set personal identification number stored in a set personal identification number storage unit that stores the set personal identification number set for the locking/unlocking device based on the changed personal identification number received in the changed personal identification number receiving step; a setting PIN update step for
A lodging management method. In the accommodation management method according to claim 11,
The accommodation management method further comprising a set personal identification number transmission step in which the accommodation management device transmits the set personal identification number stored in the set personal identification number storage unit to the information terminal. In the accommodation management method according to claim 12,
The lodging management method, wherein in the set password transmission step, the set password is transmitted to the information terminal together with a guest room number indicating the guest room in which the lodger stays. In the accommodation management method according to claim 12 or 13,
Check-in procedure information that the information terminal transmits check-in procedure information, which is information for performing check-in procedures to the accommodation facility, to the accommodation management device based on the operation of the information terminal by the lodger. a sending step;
A reservation that, when the accommodation management device receives the check-in procedure information from the information terminal, stores the check-in procedure information and reservation information that is information relating to the reservation made by the lodger to the accommodation facility. a check-in availability determination step of determining whether the check-in is available based on the reservation information stored in the information storage unit;
In the set personal identification number transmission step, the set personal identification number stored in the set personal identification number storage unit is transmitted to the information terminal when it is determined in the check-in permission/inhibition determination step that the check-in is possible. , accommodation management method. In the accommodation management method according to any one of claims 11 to 14,
The locking/unlocking device
a personal identification number input unit for inputting a personal identification number by pressing a number button;
a lock/unlock processing unit that performs unlocking processing when the input personal identification number, which is the personal identification number input to the personal identification number input unit, matches the set personal identification number stored in the set personal identification number storage unit; Preparation, accommodation management method. to the computer,
When the information terminal possessed by the lodger is input to change the set password, which is the password set for the locking/unlocking device that locks and unlocks the door of the guest room of the accommodation facility, the information terminal possessed by the lodger Receipt of a changed personal identification number, which is a personal identification number input by the lodger operating the information terminal, is received from the information terminal when accepted by the information terminal by being operated by the lodger. a step;
updating the set personal identification number stored in a set personal identification number storage unit that stores the set personal identification number set for the locking/unlocking device based on the changed personal identification number received in the changed personal identification number receiving step; and a program for executing a set PIN update step. 17. The program according to claim 16,
A program for causing the computer to further execute a set personal identification number transmission step of transmitting the set personal identification number stored in the set personal identification number storage unit to the information terminal. 18. The program according to claim 17,
When check-in procedure information, which is information for performing check-in procedures to the accommodation facility, is received from the information terminal, the check-in procedure information and the reservation made by the lodger to the accommodation facility causing the computer to further execute a check-in availability determination step of determining whether the check-in is available based on the reservation information stored in the reservation information storage unit that stores the reservation information, which is information related to
In the set personal identification number transmission step, the set personal identification number stored in the set personal identification number storage unit is transmitted to the information terminal when it is determined in the check-in permission/inhibition determination step that the check-in is possible. Do, program. to the computer,
Inputting a change in a set PIN, which is a PIN set for a locking/unlocking device that locks and unlocks the entrance door of a guest room in which a lodger stays, operates an information terminal possessed by the lodger. a personal identification number change input receiving step for receiving an input to change the set personal identification number when the lodger has made a change by
When an input to change the set personal identification number is accepted in the personal identification number change input accepting step, the changed personal identification number, which is the personal identification number entered by the guest by operating the information terminal, is transmitted to the accommodation management device. A program for executing a change personal identification number transmission step. In the program according to any one of claims 16-19,
The locking/unlocking device
a personal identification number input unit for inputting a personal identification number by pressing a number button;
a locking/unlocking processing unit that performs unlocking processing when the input personal identification number, which is the personal identification number input to the personal identification number input unit, matches the set personal identification number set for the locking/unlocking device; Prepare, program.

Images