JP2021114152A - Facility use management system, facility use management method, and facility use management program - Google Patents

Abstract

To provide an accommodation facility use management system, an accommodation facility use management method, and an accommodation facility use management program that, when a group including a plurality of users executes a procedure for permission to use an accommodation facility, allows smooth execution of the use permission procedure.SOLUTION: A check-in terminal 20 constituting an accommodation facility check-in system 100 comprises: a reception processing unit 211 that receives a check-in procedure operation from a user; and a display processing unit 213 that causes the check-in terminal 20 to display a predetermined operation screen and display the details of display on the operation screen in the user's working language. When a plurality of users are registered in first reservation information, the reception processing unit 211 receives, in one check-in procedure corresponding to the first reservation information, input of user information in order from the plurality of users, and the display processing unit 213 causes to display, for every user, the operation screen in a working language corresponding to the user.SELECTED DRAWING: Figure 2

Description

The present invention is a facility usage management system and facility that manages the usage status of a facility by collating the input information input from a predetermined terminal device at the time of the facility usage permission procedure with the pre-registered usage reservation information. Regarding usage management methods and facility usage management programs.

Users who use accommodation facilities such as hotels and inns perform check-in procedures at the front desk when they arrive at the reserved accommodation facilities. In addition to the above check-in procedure, the front desk work at the accommodation facility includes the work of verifying the identity based on the ID card presented by the user of the accommodation facility and the personal information written on the ID card. There is work to acquire. For example, in Japan, when a foreigner (foreign resident) who does not have an address in Japan stays at an accommodation facility in Japan, the foreign user is obliged to show a passport, and the accommodation facility is for a foreign user. It is obligatory to obtain and store passport information (name, nationality, passport number, etc.). Employees of accommodation facilities in Japan have their passports presented to them during the check-in procedure for foreign users to verify their identity, and at the same time, obtain and store images of their passport information using a scanner or the like. ..

In recent years, in order to save labor at the front desk of accommodation facilities and improve the efficiency of the check-in procedure, a check-in system has been introduced in which the guest operates the check-in terminal installed near the front desk to perform the check-in procedure. It's being used. As an example of this type of check-in system, a system (room key issuing system) that reads image data of a user's passport by an image scanner during a check-in procedure is known.

Japanese Unexamined Patent Publication No. 2008-102757

The check-in terminal is provided with a function capable of switching the display language of the operation screen to a language other than Japanese (foreign language) so that foreigners can easily operate the check-in terminal. As a result, each user can select the language to be used and perform the check-in procedure.

Here, in a group reservation in which reservations for a plurality of users (groups) are collectively made, each user must individually perform the check-in procedure, so that the check-in procedure for the group takes a lot of time. I will end up. Therefore, in the case of the group reservation, it is conceivable that the input of the personal information (passport information, name, telephone number, address) of each of the plurality of users can be accepted in order in one check-in procedure. However, in this case, if the languages used by the plurality of users are different, the user who first selects the language inputs the user information on the operation screen, and then the next user displays the contents of the operation screen. There may be a problem that the check-in procedure cannot be performed smoothly due to the inability to understand.

An object of the present invention is a facility use management system, a facility use management method, and a facility use management program that can smoothly perform the use permission procedure when the facility use permission procedure is performed by a group including a plurality of users. Is to provide.

The facility use management system according to one aspect of the present invention includes a reception processing unit that receives an operation of the use permission procedure from a user registered in the reservation information of the facility on an operation terminal used for the facility use permission procedure. A display processing unit for displaying a predetermined operation screen on the operation terminal and displaying the display contents of the operation screen in the language used by the user is provided, and a plurality of users are registered in the first reservation information. In this case, the reception processing unit receives input of user information in order from each of the plurality of users in one usage permission procedure corresponding to the first reservation information, and the display processing unit receives the input of user information in order from each of the plurality of users. In one of the usage permission procedures corresponding to the first reservation information, the operation screen for inputting the user information is displayed for each user in the language used corresponding to the user.

As a result, when the check-in procedure of the accommodation facility is performed by a group including multiple users, the check-in procedure of the group can be performed in one check-in procedure, and the display contents of the operation screen can be displayed in the language used by each user. You can proceed while switching to. Therefore, the check-in procedure of the group can be performed smoothly and quickly.

Further, in the facility use management system, when a first user who uses the first language and a second user who uses the second language are registered in the first reservation information, the display processing unit may display the information. In one of the usage permission procedures corresponding to the first reservation information, when the first user inputs the first user information, the operation screen is displayed in the first language, and the second user causes the second user to display the operation screen. When inputting the second user information, the operation screen may be displayed in the second language.

As a result, the first user can operate the operation screen displayed in the first language, and the second user can operate the operation screen displayed in the second language.

Further, in the facility use management system, the reception processing unit receives input of the first user information from the first user in one use permission procedure corresponding to the first reservation information, and then the reception processing unit receives the input of the first user information. The operation of selecting the display language of the operation screen may be accepted from the second user. As a result, the operation screen can be displayed in the language selected by the second user.

Further, in the facility use management system, the reception processing unit determines after the input of the first user information from the first user is completed in the one use permission procedure corresponding to the first reservation information. When the operation is not accepted from the second user for a certain period of time, the operation for selecting the display language of the operation screen may be accepted from the second user.

Further, in the facility use management system, the display processing unit performs the use permission procedure corresponding to the first reservation information after the input of the first user information from the first user is completed. When the operation is not accepted from the second user for a predetermined time, the screen for accepting the display language selection operation may be displayed.

As a result, for example, when the same guest cannot understand the contents of the operation screen and is confused, it is possible to accept the operation of changing the display language of the operation screen.

Further, in the facility use management system, the display processing unit receives personal information indicating the second user when the reception processing unit receives a display language selection operation on the operation screen from the second user. The operation screen for inputting may be displayed in the selected language. As a result, the user can perform, for example, a passport image reading operation on the operation screen displayed in his / her own language.

Further, in the facility use management system, when the personal information indicating the second user is input, the display processing unit displays the operation screen in the second language specified based on the personal information. You may. Thereby, for example, the operation screen can be displayed in the language specified from the passport image.

Further, in the facility use management system, when the display processing unit completes the input of the second user information by the second user in the one use permission procedure corresponding to the first reservation information, the display processing unit completes the input of the second user information. The display language of the display screen of the operation terminal may be changed from the second language to the first language. As a result, the first user can smoothly perform subsequent operations, for example, a payment operation and a room key issuing operation on the operation screen displayed in his / her own language.

Further, the facility use management system further includes an authentication processing unit that permits the first user and the second user to use the facility based on the first user information and the second user information. As a result, check-in procedures for a plurality of users included in the group can be performed collectively.

The facility use management method according to another aspect of the present invention includes a reception step for receiving an operation of the use permission procedure from a user registered in the reservation information of the facility on the operation terminal used for the facility use permission procedure, and the above. A facility usage management method in which one or more processors execute a display step of displaying a predetermined operation screen on an operation terminal and displaying the display contents of the operation screen in the language used by the user. When a plurality of users are registered in one reservation information, in the reception step, in the one usage permission procedure corresponding to the first reservation information, the user information is sequentially input from each of the plurality of users. In the display step, the operation screen for inputting the user information in the language used for each user in the usage permission procedure corresponding to the first reservation information. Is displayed.

The facility use management program according to another aspect of the present invention includes a reception step for receiving an operation of the use permission procedure from a user registered in the reservation information of the facility on an operation terminal used for the facility use permission procedure, and the above. A facility use management program for causing one or more processors to perform a display step of displaying a predetermined operation screen on an operation terminal and displaying the display contents of the operation screen in the language used by the user. , In the case where a plurality of users are registered in the first reservation information, in the reception step, in the one usage permission procedure corresponding to the first reservation information, the users in order from each of the plurality of users. In the display step, the user information is input in the language used for each user in the usage permission procedure corresponding to the first reservation information. Display the operation screen.

According to the present invention, when the facility usage permission procedure is performed by a group including a plurality of users, the usage permission procedure can be smoothly performed.

FIG. 1 is a diagram showing a configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 2 is a block diagram showing a configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 3 is a diagram showing an example of a reservation screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a registration screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation management data stored in the management device of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 6 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 7 is a diagram showing a Japanese top screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 8 is a diagram showing an English top screen which is an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 9 is a flowchart showing an example of the check-in processing procedure of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 10 is a flowchart showing an example of the check-in processing procedure of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11A is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11B is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11C is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11D is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 12 is a flowchart showing another example of the check-in processing procedure of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 13 is a flowchart showing another example of the check-in processing procedure of the accommodation facility check-in system according to the embodiment of the present invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings as appropriate. It should be noted that the embodiments described below are merely examples that embody the present invention, and do not limit the technical scope of the present invention.

[Accommodation check-in system 100]
As shown in FIG. 1, the accommodation facility check-in system 100 according to the embodiment of the present invention is an example of the facility use management system of the present invention, and is a management device 10 and a plurality of check-in terminals 20 (operations of the present invention). An example of a terminal) and. The accommodation facility check-in system 100 is introduced into accommodation facilities such as hotels and inns, for example. The management device 10 is arranged, for example, at the front desk of an accommodation facility, an office, or the like, and manages reservations. The manager or employee of the accommodation facility can operate the management device 10. The check-in terminal 20 is arranged near the front of the accommodation facility, for example, and accepts operations of the check-in procedure (use permission procedure) and the check-out procedure (use termination procedure) by the guest himself / herself. The management device 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in the accommodation facility. One check-in terminal 20 may be installed, or a plurality of check-in terminals 20 may be installed. FIG. 1 shows three check-in terminals 20 as an example. The user operates the desired check-in terminal 20. The plurality of user terminals 30 and the management device 10 can communicate with each other via a communication network N2 such as the Internet, LAN, WAN, or a public telephone line.

Here, the user of the accommodation facility uses his / her own user terminal 30 to access, for example, the accommodation reservation page of the WEB site operated by the accommodation facility to make an accommodation reservation. The management device 10 acquires the reservation information for the accommodation reservation and manages the reservation. The reservation process may be executed by the management device 10 or may be executed by a reservation server (not shown) connected to the management device 10 via the communication network N2. For example, the reservation server receives a reservation request from a user, executes a reservation process, and notifies the management device 10 of the reservation information when the reservation is completed. The user who has made a reservation visits the accommodation facility on the day of accommodation and operates the check-in terminal 20 to perform the check-in procedure. A user who visits the accommodation facility without making an accommodation reservation may make a reservation for a desired guest room by performing, for example, a vacancy search (see FIG. 7) on the check-in terminal 20, and then perform the check-in procedure. good. In addition, the user operates the check-in terminal 20 as necessary to perform the check-out procedure. In addition, the user performs the settlement procedure of the usage fee in the check-in procedure or the check-out procedure.

In addition, the accommodation facility will publish an accommodation reservation page in foreign languages for foreigners on its WEB site. As a result, the foreign user can access the accommodation reservation page corresponding to the foreign language on the user terminal 30 and make an accommodation reservation for the accommodation facility. In the following, the accommodation facility is mainly based on the case where the location of the accommodation facility where the user reserves the accommodation is Japan and the user is a foreigner (foreign resident) who does not have an address in Japan. The configuration of the check-in system 100 will be described.

[User terminal 30]
As shown in FIG. 2, the user terminal 30 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication unit 34, and the like. The user terminal 30 is a terminal device owned by a user who uses the accommodation facility, and is an information processing device such as a personal computer, a smartphone, a mobile phone, or a tablet terminal. A well-known configuration can be applied to the user terminal 30.

The communication unit 34 connects the user terminal 30 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the management device 10 via the communication network N2. Communication interface for.

The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, a keyboard, or a touch panel including a touch key that accepts operations.

The storage unit 32 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 32 stores a control program for causing the control unit 31 to execute various processes. For example, the control program is non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and is electrically connected to a user terminal 30 and is a reading device such as a CD drive or a DVD drive (non-existent). (Shown) is read and stored in the storage unit 32.

The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 31 controls the user terminal 30 by executing various control programs stored in advance in the ROM or the storage unit 32 on the CPU.

Specifically, the control unit 31 includes various processing units such as a reception processing unit 311, a display processing unit 312, and a completion notification acquisition unit 313. The control unit 31 functions as the various processing units by executing various processes according to the control program on the CPU. Further, a part or all of the processing units included in the control unit 31 may be composed of an electronic circuit. Further, the control program may be a program for causing a plurality of processors to function as the various processing units.

The reception processing unit 311 acquires the operation information operated by the user on the operation display unit 33. That is, the reception processing unit 311 acquires the information input by the user operating the operation display unit 33. For example, the reception processing unit 311 acquires operation information according to the login operation and the reservation operation operated by the user on the WEB site operated by the accommodation facility.

The display processing unit 312 causes the operation display unit 33 to display various types of information. For example, the display processing unit 312 causes the operation display unit 33 to display the accommodation reservation page of the WEB site. Further, the display processing unit 312 causes the operation display unit 33 to display various other messages.

The accommodation reservation page includes a reservation screen D1 (see FIG. 3) for inputting accommodation information and a registration screen D2 (see FIG. 4) for registering information (guest information) of guests who wish to stay. FIG. 3 is a diagram showing an example of the reservation screen D1 (“Reservations”), and FIG. 4 is a diagram showing an example of the registration screen D2 (“Customer Registration”).

On the reservation screen D1, the date of stay (“CHECK IN”), the number of days of stay (“NIGHT (S)”), the number of guests (“ADULT (S)”), the number of rooms (“ROOM (S)”), and accommodation facilities Includes scheduled arrival time (“Arrival Time”), room plan (“PLANS”), etc., which represents the scheduled time of arrival at. After inputting the desired accommodation information on the reservation screen D1 shown in FIG. 3, the user selects the guest information registration button (“Customer Registration”). As a result, the registration screen D2 shown in FIG. 4 is displayed. The user continues to register the guest information on the registration screen D2.

The registration screen D2 includes the name of the person making the reservation (“Name”) representing the name of the person making the reservation, guest information, and the like. The guest information includes the guest name (“Guest Name”) representing the guest's name, the guest's nationality (“Country”), birthday (“Birthday”), address (“Home Address”), and telephone number. Includes number (“Phone Number”), email address (“E-mail Address”), payment method (“PAYMENT”), etc. The reservation person selects the reservation confirmation button (“CONFIRM RESERVATION”) after registering the guest information on the registration screen D2 shown in FIG. This completes the accommodation reservation.

In the examples shown in FIGS. 3 and 4, user A is the reservation person, and three people (users A to C) including user A make a room reservation (group reservation) on behalf of each user. It shows the case to do. The reservation user (user A) can make a so-called group reservation in which the accommodation reservations of a plurality of people (users A to C) are collectively made on the user terminal 30. When making a group reservation, the reservation person registers the guest information of a plurality of people (users A to C) on the registration screen D2. Specifically, the reservation person individually inputs and registers the above-mentioned guest name, nationality, birthday, address, telephone number, e-mail address, and payment method for each guest on the registration screen D2. It is assumed that the nationality of user A is Japan (JP) and the nationality of users B and C is the United States (USA). Further, in the example shown in FIG. 3, it is shown that the users A to C are scheduled to arrive at the accommodation facility at 18:00 on July 1, 2019.

The completion notification acquisition unit 313 acquires the reservation completion notification sent from the management device 10 when the accommodation reservation is completed on the accommodation reservation page. The reservation completion notification includes the reservation number issued by the management device 10 when the reservation is completed, and the content of the accommodation reservation (reservation content). In addition, the reservation completion notification may include an information code such as a QR code (registered trademark) that can be used for the check-in procedure at the check-in terminal 20 described later. The information code may include, for example, user information such as a user ID or member ID that identifies a user (guest), the reservation number, and the like. When the completion notification acquisition unit 313 acquires the reservation completion notification, the display processing unit 312 causes the operation display unit 33 to display the reservation contents. When the reservation person (user A) makes a reservation (group reservation) for accommodation for three people (users A to C) including the person himself / herself, the management device 10 stays for three people. A reservation number (No. 104 in FIG. 5) for specifying reservation information indicating the contents of the reservation is issued, and the reservation completion notification including the reservation number and the contents of the accommodation reservation for three people is sent to the user terminal 30. Send.

[Management device 10]
As shown in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication unit 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 may be an information processing device or a cloud server for constructing a so-called hotel management system (Property Management System). The management device 10 has a reservation management function for managing reservations. The management device 10 may have functions such as guest room management, accounting management, and customer management in addition to the reservation management function.

The communication unit 14 connects the management device 10 to the communication network N2 by wire or wirelessly, and executes data communication according to a predetermined communication protocol with an external device such as the user terminal 30 via the communication network N2. Communication interface for. Further, the communication unit 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol.

The operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a mouse, keyboard, or touch panel that accepts operations.

The storage unit 12 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 12 stores a control program such as a check-in processing program for causing the control unit 11 to execute a check-in process (see FIG. 9) described later. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are electrically connected to a management device 10 such as a CD drive or a DVD drive. (Shown) is read and stored in the storage unit 12.

Further, the storage unit 12 stores reservation management data 121 representing accommodation reservation information (reservation information) received from the user terminal 30. The reservation management data 121 is a database including a plurality of reservation information for which accommodation reservations have been accepted, and is stored and managed in the storage unit 12 so that a keyword search can be performed. The reservation management data 121 may also serve as guest management data representing information on the accommodation status (accommodation information) of the user after check-in. In this case, the reservation management data 121 includes a check-in status indicating whether or not the user has checked in, a passport reading status indicating whether or not the passport image (passport image) has been read, and accommodation such as a room number. Information may be included.

FIG. 5 is a diagram showing an example of reservation management data 121. FIG. 5 shows reservation management data 121 in which a plurality of reservation information for using the accommodation facility on July 1, 2019 is registered for each reservation number (No. 101-104, ...). .. In the reservation management data 121, the reservation contents reserved by the reservation person are registered and managed for each reservation number. The reservation management data 121 is an example of the reservation information of the present invention.

Accommodation information and guest information input on the reservation screen D1 (see FIG. 3) and the registration screen D2 (see FIG. 4) are registered in the reservation management data 121. The reservation management data 121 includes information (reservation information and accommodation information) representing the attributes of the user. In FIG. 5, for convenience of explanation, some information, specifically, the reservation number issued at the time of reservation, the name of the person making the reservation, the date of stay, the name of the guest (name of the representative, the name of the same person, etc.), and the arrival schedule The time, nationality of the guest, check-in status (presence or absence of check-in), passport reading status (presence or absence of passport reading), and room number are shown.

Note that FIG. 5 shows reservation information (reservation number 104) including the reservation contents of users A to C registered by the group reservation, corresponding to the examples shown in FIGS. 3 and 4. Further, in FIG. 5, reservation information for each of the users P, Q, and R is also shown.

Further, in the check-in status column of FIG. 5, either "completed" indicating that the check-in has been completed or "not yet" is registered as information indicating that the check-in has not been completed, and the check-in is performed. "Not yet" is registered as the default value until the check-in is completed. Further, in the passport reading status column of FIG. 5, "completed" indicates that the passport has been read, "not" indicates that the passport has not been read, or the passport reading is unnecessary. Any of "unnecessary" is registered as the information indicating that. If the user is a domestic resident, "unnecessary" is registered in advance in the passport reading status column. If the user is a foreigner, either "done" or "not yet" is registered in the passport reading status column, and "not" is registered as the default value until the reading input of the passport image is completed. NS. The above-mentioned default values are updated to "finished" by the update processing unit 113 described later when the check-in is completed or the reading input of the passport image is completed.

The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 11 controls the management device 10 by executing various control programs stored in advance in the ROM or the storage unit 12 on the CPU.

Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111, a reservation information acquisition unit 112, and an update processing unit 113. The control unit 11 functions as the various processing units by executing various processing according to the check-in processing program on the CPU. Further, a part or all of the processing units included in the control unit 11 may be composed of an electronic circuit. The check-in processing program may be a program for allowing a plurality of processors to function as the various processing units.

The reservation processing unit 111 determines whether or not the accommodation reservation is possible when the accommodation reservation operation is performed on the user terminal 30, and if the reservation is possible, the reservation processing unit 111 performs the reservation processing. When the reservation process is completed, the reservation processing unit 111 sends a reservation completion notification to the user terminal 30 and registers the accommodation information and the reservation information including the guest information in the reservation management data 121 (see FIG. 5). .. In the present embodiment, an example in which the reservation process is performed in the management device 10 will be described. For example, the reservation process is executed between the management device 10 and the user terminal 30 in response to a reservation request from the user. There may be an intervening reservation processing system. In this case, the management device 10 registers and manages the reservation information sent from the reservation processing system in the reservation management data 121.

When the check-in process (see FIG. 9) described later is executed, the reservation information acquisition unit 112 performs a process of acquiring the reservation information that is the target of the check-in process from the reservation management data 121 in the storage unit 12. .. Specifically, when the reservation search information is input to the check-in terminal 20, the reservation information acquisition unit 112 receives the reservation search information sent from the check-in terminal 20 and makes a reservation corresponding to the reservation search information. Information is searched from the reservation management data 121. When the reservation information including the reservation search information is searched, the reservation information acquisition unit 112 extracts the reservation information from the reservation management data 121. The reservation information acquisition unit 112 transmits the extracted reservation information to the check-in terminal 20. Here, the reservation search information is information included in the reservation completion notification, and is unique information that can identify the accommodation reservation of the user. For example, the reservation search information is information such as a user's name, birthday, address, telephone number, e-mail address, and reservation number. Since the telephone number and birthday may be duplicated with another person, it is preferable that the reserved search information is a combination of the above-mentioned information.

For example, in the example of FIG. 5, when the reservation number 104 or the name of the user A who is the reservation person is input from the check-in terminal 20, the reservation information acquisition unit 112 is used by a plurality of people (use) reserved by the user A. The reservation information (reservation information of the reservation number 104) of the accommodation reservation of the persons A to C) is acquired from the reservation management data 121.

When the QR code that can be used for the check-in procedure is read from the check-in terminal 20, the reservation information acquisition unit 112 uses the user ID, reservation number, etc. included in the QR code to perform the check-in process. You may acquire the reservation information which is the target of. In this case, the QR code or the information included in the QR code is an example of the reserved search information.

When the passport image is read by the reading unit 25 at the check-in terminal 20 during the check-in procedure, the check-in process is performed using the name information obtained by performing OCR processing on the image data of the passport image. You may acquire the reservation information which is. In this case, the name information obtained from the passport image is an example of the reservation search information.

The update processing unit 113 updates the reservation management data 121 (see FIG. 5) when the user's check-in procedure at the accommodation facility is completed. For example, when the personal information is not input in the check-in process, the update processing unit 113 registers the non-input information indicating that the personal information has not been input in the reservation management data 121. Specifically, when the passport image is not input as the personal information, the update processing unit 113 indicates "not yet" indicating the non-input information registered as the default value in the passport reading status column of the reservation management data 121. To maintain. If the default value is not registered in advance in the passport reading status column of the reservation management data 121, the update processing unit 113 displays "not yet" indicating uninput information in the passport reading status column of the reservation management data 121. sign up. On the other hand, when the passport image is input as the personal information, the update processing unit 113 converts the uninput information registered in the passport reading status column of the reservation management data 121 into the information "completed" indicating the completion of the passport reading. Update.

[Check-in terminal 20]
As shown in FIG. 2, the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a speaker 24, a reading unit 25, a camera 26, a communication unit 27, and the like. The check-in terminal 20 may be an information processing device such as a personal computer.

FIG. 6 is an external view showing an example of the check-in terminal 20. As shown in FIG. 6, in the check-in terminal 20, the user (operator) can touch the operation display unit 23. The user performs the check-in procedure while operating the operation screen displayed on the operation display unit 23. The camera 26 is provided above the check-in terminal 20 and above the operation display unit 23. The camera 26 captures, for example, a user's face image. The check-in terminal 20 includes a card insertion unit for inserting cards such as credit cards, a card issuing unit for issuing room keys, an insertion unit for inserting coins and banknotes, and the like.

The communication unit 27 is a communication interface for connecting the check-in terminal 20 to the communication network N1 by wire or wirelessly and executing data communication with the management device 10 via the communication network N1 according to a predetermined communication protocol. Is.

The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various information, and an operation unit such as a touch panel that accepts operations.

The camera 26 is a digital camera that captures an image including a user's face and outputs it as digital image data. The camera 26 may be a network camera. Further, the camera 26 may have a sensor function for detecting a person in front of the check-in terminal 20. The speaker 24 outputs sound. For example, the speaker 24 outputs an operation guide regarding the check-in procedure by voice.

The reading unit 25 reads a passport arranged so as to be in contact with the reading surface and acquires an image of the passport (passport image), which is a so-called scanner device. Further, the reading unit 25 may have a function of reading the QR code including the reservation information. The image data of the passport image read by the reading unit 25 is acquired by the control unit 21, sent to the management device 10, and stored in the storage unit 12 of the management device 10.

The storage unit 22 is a non-volatile storage medium or storage device such as a flash memory for storing various types of information. For example, the storage unit 22 stores a control program such as a check-in processing program for causing the control unit 11 to execute a check-in process (see FIG. 9) described later. For example, these control programs are non-temporarily recorded on a computer-readable recording medium such as a CD or DVD, and are electrically connected to a check-in terminal 20 such as a CD drive or a reading device such as a DVD drive ( (Not shown) is read and stored in the storage unit 22. The check-in processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile memory in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile memory that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 21 controls the check-in terminal 20 by executing various control programs stored in advance in the ROM or the storage unit 22 on the CPU.

Specifically, as shown in FIG. 2, the control unit 21 includes various types such as a reception processing unit 211, an overseas person determination unit 212, a display processing unit 213, a passport reading determination unit 214, an authentication processing unit 215, and a payment processing unit 216. Includes the processing unit of. The control unit 21 functions as the various processing units by executing various processing according to the check-in processing program on the CPU. Further, a part or all of the processing units included in the control unit 21 may be composed of an electronic circuit. The check-in processing program may be a program for allowing a plurality of processors to function as the various processing units.

The reception processing unit 211 acquires the operation information (input information) operated by the operation display unit 23 of the check-in terminal 20 when the user of the accommodation facility performs the check-in procedure and the check-out procedure. That is, the reception processing unit 211 acquires the information input by the user operating the operation display unit 23 when performing the check-in procedure and the check-out procedure.

For example, when the user presses the language button 233 on the top screen D11 (reception screen) shown in FIG. 7 or 8, the reception processing unit 211 acquires the information input by the operation. When the user presses the check-in button 231 on the top screen D11 (reception screen) to perform the check-in procedure, the reception processing unit 211 acquires the information input by the operation. For the check-in procedure, if the user is a foreigner, the procedure for reading the passport image (personal information), the procedure for entering guest information such as the reservation number, name, telephone number, and address, the payment procedure, and the room key are required. The procedure to select is included. When the user holds the QR code displayed on the user terminal 30 (mobile terminal) on the reading unit 25 (see FIG. 6) in the check-in procedure, the reception processing unit 211 reads the QR code. The guest information included in the QR code may be acquired. The guest information is an example of the user information of the present invention.

Further, when the user presses the checkout button 232 on the top screen D11 shown in FIGS. 7 and 8 to perform the checkout procedure, the reception processing unit 211 is input by the operation. Get information (end of use information). The check-out procedure includes a procedure for inputting a room number to be checked out, a membership number of an accommodation facility, a check-in number, and a payment procedure. For example, after pressing the check-out button 232, the user inputs any one of the room number, the member number, and the check-in number to perform the check-out procedure. In the check-in procedure, when the passport reading determination unit 214 of the management device 10 determines that the passport image has not been read as the personal information, in the check-out procedure performed after the check-in procedure, The reception processing unit 211 may perform a process of receiving the passport image of the user. If the passport images of all users have been read during the check-in procedure, the passport image reading procedure during the check-out procedure is not required. In addition, if there is no additional cost, no settlement procedure is required in the checkout procedure.

For example, during the accommodation period from the completion of the check-in procedure to the completion of the check-out procedure, the reception processing unit 211 of the check-in terminal 20 reads the unread passport image. There may be.

For example, the reception processing unit 211 performs reception processing for accepting input of personal information indicating a user (guest) included in the reservation information at the check-in terminal 20. In addition, the reception processing unit 211 acquires the personal information received by the reception processing. Here, the personal information is an image (passport image) of the passport of the user who certifies the user, and in detail, personal information such as the guest's name, photo, and gender is posted on the passport. This is an image of the page you are on. The personal information is an example of user information of the present invention.

In the present embodiment, the reception processing unit 211 performs reception processing for receiving input of an image image (passport image) of the user's passport. Specifically, the reception processing unit 211 displays the operation screen D13 shown in FIG. 11B on the operation display unit 23, activates the reading unit 25, and prepares to read the passport image of the user. When the passport is placed on the reading surface, the reading unit 25 detects it and automatically starts the reading operation to scan the passport. The reception processing unit 211 acquires the passport image (image image) scanned by the reading unit 25. The personal information may be an image of a certificate that can prove the identity or identity of the user, such as a driver's license, a sailor's notebook, or a military identity card of the user. The reception processing unit 211 is an example of the reception processing unit of the present invention.

The foreigner determination unit 212 determines whether or not the user of the check-in terminal 20 is a foreign resident (overseas). For example, the overseas resident determination unit 212 determines that the user is a foreign resident when an instruction indicating that he / she is a foreign resident is input by the operation of the user at the check-in terminal 20. Specifically, when the operation screen D12 shown in FIG. 11A is displayed on the operation display unit 23 of the check-in terminal 20 and the YES button on the operation screen D12 is pressed by the user, the alien determination unit 212 Based on the operation signal by the pressing operation, the user is determined to be a foreign resident. Here, the operation screen D12 is a screen for allowing the user to select whether or not he / she is a foreign resident, and the selectable YES button and NO button are displayed together with the message "Are you living outside Japan?" This is the displayed screen.

The foreigner determination unit 212 determines whether or not the user is a foreigner based on the face image of the user captured by the camera 26, and when it is determined that the user is a foreigner, the user is said to be a foreigner. May be determined to be regarded as a foreign resident. In addition, the foreigner determination unit 212 performs language analysis based on the user's voice input from a microphone (not shown), determines whether or not the user is a foreigner based on the result, and is a foreigner. If it is determined that there is, it may be determined that the user is regarded as a foreign resident.

Further, when the address of the user is input from the operation display unit 23 of the check-in terminal 20, the foreigner determination unit 212 determines whether or not the user is a foreign resident based on the input address. You may judge. For example, the foreigner determination unit 212 receives an address input field on the operation screen D12 shown in FIG. 11A when an instruction indicating that the user is a domestic resident is input (NO button is selected) by the operation of the user. It may be determined whether or not the user is a foreign resident based on the address entered in K1 (see FIG. 11C). For example, the foreigner determination unit 212 is in the case where information indicating that the user is a domestic resident is input by the user on the operation screen D12 shown in FIG. 11A, and the address is input on the operation screen D14 shown in FIG. 11C. When a foreign address is entered in the field K1, it is determined that the user is a foreign resident.

The display processing unit 213 causes the operation display unit 23 to display various types of information. For example, the display processing unit 213 causes the operation display unit 23 to sequentially display screens (top screen D11, operation screens D12-D15, etc.) for inputting information necessary for the check-in procedure. The operation screens D12-D15 are examples of the operation screens of the present invention. For example, the display processing unit 213 causes the operation screen D14 (see FIG. 11C) to display a name input field, a telephone number input field, and an address input field K1 for inputting guest information. The display processing unit 213 causes the operation display unit 23 to display various other messages. When the check-in terminal 20 performs the check-out procedure, the display processing unit 213 sequentially displays a screen for inputting information necessary for the check-out procedure on the operation display unit 23.

Further, the display processing unit 213 changes the display language of the operation screen displayed on the operation display unit 23 based on the language selected by the user. For example, when the language selected by the user is "English", the display processing unit 213 changes the display language of the operation screen to "English" and displays the display content in "English". FIG. 8 shows the top screen D11 when the display language is changed to "English". When the check-in procedure is started on the English operation screen, the subsequent operation screens are displayed in "English".

The passport reading determination unit 214 determines whether or not the personal information indicating the user (guest) included in the reservation information has been input at the check-in terminal 20. Here, the personal information is an image (passport image) of the passport of the user who certifies the user, and in detail, personal information such as the guest's name, photo, and gender is posted on the passport. This is an image of the page you are on. In the present embodiment, the passport reading determination unit 214 determines whether or not the passport image has been read by the reading unit 25. The personal information may be an image of a certificate that can prove the identity or identity of the user, such as a driver's license of the user.

Here, the display processing unit 213 may display the information related to the personal information on the operation screen D14 (see FIG. 11C). Specifically, when the user inputs a foreign address in the address input field K1 of the operation screen D14 and the foreigner determination unit 212 determines that the user is a foreign resident, the display processing unit 213. Displays a message indicating that the passport needs to be read on the operation screen D14. Further, the display processing unit 213 may display the message in a language corresponding to the type of characters input in the address input field K1. The foreigner determination unit 212 may determine that the user is a foreign resident when the type of the character input in the address input field K1 is a foreign character.

If it is determined that the user is a foreign resident, the reception processing unit 211 performs a reception process for accepting the input of the passport image after the input operation for the address input field K1 is completed. For example, when it is determined that the user is a foreign resident and the user selects the "Next" button on the operation screen D14, the reception processing unit 211 performs the reception processing. If it is determined that the user is a foreign resident, the passport reading determination unit 214 determines whether or not the personal information has been input from the check-in terminal 20.

The authentication processing unit 215 authenticates the user based on the information (guest information) entered in the check-in procedure. For example, the authentication processing unit 215 refers to the reservation management data 121 (see FIG. 5) stored in the management device 10, and when the information input by the user is included in the reservation management data 121, the use thereof. Authenticate the person. The guest information includes a name, a telephone number, and an address. The authentication processing unit 215 authenticates the user when the guest information matches the information included in the reservation management data 121. Further, the authentication processing unit 215 uses the authentication processing unit 215 when the photograph included in the passport image scanned by the reading unit 25 and acquired by the reception processing unit 211 matches the user's face image captured by the camera 26. You may authenticate the person.

In addition, if there is only one user, the authentication processing unit 215 permits accommodation on the condition that the user is authenticated. When the user is alone and is a foreign resident, the authentication processing unit 215 determines that the passport image has been read as the personal information by the passport reading determination unit 214, and the guest information is the reservation management data. If it matches the information contained in 121, the user is permitted to stay.

On the other hand, when the number of users is a plurality of people (group), the authentication processing unit 215 permits accommodation on the condition that all the users included in the group are authenticated. For example, the authentication processing unit 215 permits all users to stay when the guest information of all the users included in the group matches the information included in the reservation management data 121. When the group includes a foreign resident, the authentication processing unit 215 determines that the passport image of the foreign resident has been read as the personal information by the passport reading determination unit 214, and the guest information is obtained. If it matches the information contained in the reservation management data 121, the foreign resident is permitted to stay.

Here, in the group reservation in which the reservations of a plurality of users (groups) are collectively made, the representative (for example, the reservation person) first selects the language on the top screen D11 (see FIG. 7) in the check-in procedure. The check-in button 231 is pressed to perform the check-in procedure (reading the passport image (see FIG. 11B), inputting the reservation number, and inputting the guest information (see FIG. 11C)). When the operation of the representative is completed, the other users (same night guests) subsequently operate the check-in procedure (procedure for reading the passport image, name, telephone number, address, etc.) on the operation screens D13 and D14. Perform the procedure for entering information). Here, if the language used by the representative and the language used by the guest are different, the guest may not be able to understand the display contents of the operation screens D13 and D14. For example, regarding the accommodation reservation with the reservation number 104 (see FIG. 5), after the Japanese user A (representative) operates on the Japanese operation screens D13 and D14, the American user B performs the operation. When doing so, it may not be possible to understand the display contents of the operation screens D13 and D14. When such a situation occurs, user A needs to operate on behalf of user B, or user B is confused by the operation and the check-in procedure takes time, so the group check-in procedure is performed. It cannot be done smoothly.

On the other hand, the accommodation facility check-in system 100 according to the present embodiment has a configuration in which a language can be selected when the guest operates following the operation of the representative in the check-in procedure. This makes it possible to smoothly carry out the use permission procedure when the use permission procedure of the accommodation facility is carried out in a group including a plurality of users.

Specifically, when the operation of the representative A is completed (for example, when the authentication processing unit 215 acquires the guest information of the representative A), the display processing unit 213 receives the operation of the same guest on the operation screen. Display D15 (see FIG. 11D). Further, the display processing unit 213 causes the operation screen D15 to display a language button 233 for selecting a language. As a result, the representative A or the guest B can select the language used by the guest B (here, English) on the operation screen D15. User B is an example of a second user of the present invention, and English is an example of a second language of the present invention. When the English language button 233 is pressed, the display processing unit 213 displays the operation screens D12 to D14 in English notation. As a result, the guest B can smoothly perform the procedure of reading the passport image and the procedure of inputting the guest information such as the name, telephone number, and address. In the accommodation reservation with the reservation number 104 (see FIG. 5), since the guest C is also an American, the guest C following the guest B operates in English without switching the language. It is possible. When the co-resident C is not an American, the co-resident C may select a desired language on the operation screen D15 in the same manner as the co-resident B.

In this way, in the check-in procedure corresponding to the group reservation in which the check-in terminal 20 collectively makes reservations for a plurality of users (groups), one step in the middle of the check-in procedure, that is, the operation of the same guest is performed. It is possible to accept the language selection at the accepting stage and switch the notation language.

The payment processing unit 216 makes a payment regarding the payment of the accommodation fee when the input of the information necessary for the check-in by the user is completed, the authentication of the user is successful, and the accommodation is permitted. For example, when the user inserts a credit card into the card insertion unit of the check-in terminal 20, the payment processing unit 216 transmits a payment request to the payment server of the payment business operator used by the user to perform payment processing.

When the payment process is completed, the check-in terminal 20 issues, for example, a room key (card key) to the user to complete the check-in procedure. The check-in procedure is performed individually by each user.

Here, in the check-in procedure corresponding to the group reservation in which the reservations of a plurality of users (groups) are collectively made, it is conceivable that the representative performs the payment operation and the room key issuance operation. Then, when the input of the information necessary for the check-in of all the members of the group is completed, the authentication of all the members is successful, and the accommodation is permitted, the display processing unit 213 operates each of the payment operation and the room key issuance operation. Change the screen to the original language notation selected by the representative. For example, when the accommodation reservation users A to C of the reservation number 104 are successfully authenticated and the accommodation is permitted, the display processing unit 213 displays the operation screens of the payment operation and the room key issuance operation in English. To change to Japanese notation. As a result, the representative A can smoothly perform the payment operation and the room key issuance operation.

[Check-in process]
Hereinafter, an example of the check-in process executed in the accommodation facility check-in system 100 will be described with reference to FIGS. 9 and 10. The check-in process is executed by the control unit 11 of the management device 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start the execution of the check-in process by starting the execution of the check-in process program. The check-in process may be terminated in the middle according to a predetermined operation in the management device 10 and the check-in terminal 20.

The present invention can be regarded as an invention of an accommodation facility utilization management method (an example of the facility utilization management method of the present invention) that executes one or a plurality of steps included in the check-in process.

In addition, one or more steps included in the check-in process described below may be omitted as appropriate. Further, the execution order of each step in the check-in process may be different within the range in which the same effect is produced. Further, in the present embodiment, a case where each step in the check-in process is distributed and executed by a plurality of processors corresponding to the control units 11 and 21 will be described as an example, but in other embodiments, 1 Each step in the check-in process may be performed by one processor.

In the following description, the above-mentioned specific example, that is, the check-in process corresponding to the accommodation reservation (group reservation) in which one room is used by three people (users A to C) including the reservation person (user A) will be described. do. The reservation information (see FIG. 5) of the reservation number “104” corresponding to the group reservation is an example of the first reservation information of the present invention. The group reservation is not limited to a reservation in which one room is used by a plurality of users, and may be a reservation in which each of the plurality of users uses a different room.

In step S11, when the control unit 21 detects an operator (user A) standing in front of the check-in terminal 20 based on the image data captured by the camera 26, the control unit 21 detects Japanese (the native language of the country of the accommodation facility). The top screen D11 (see FIG. 7) represented by) is displayed on the operation display unit 23 as the default reception screen (S12). User A is an example of the first user of the present invention, and Japanese is an example of the first language of the present invention.

In the next step S13, the control unit 21 determines whether or not a language selection instruction for selecting a language (display language) to be displayed on the operation screen has been input. For example, when the operator presses the language button 233 (see FIG. 7) for selecting the English notation, the control unit 21 sets the Japanese on the top screen D11 based on the operation signal output by the pressing operation. The notation is changed to English notation (see FIG. 8) (S14). In other words, the control unit 21 causes the operation display unit 23 to display the top screen D11 (see FIG. 8) written in English. After that, the display language will be maintained in "English" until the check-in procedure is completed. After that, the process proceeds to step S15. If the language selection instruction is not input in step S13, the process proceeds to step S15.

In step S15, the control unit 21 determines whether or not the check-in procedure has been started. For example, when the check-in button 231 (see FIG. 8) for starting the check-in procedure is pressed on the top screen D11, the control unit 21 performs the check-in procedure based on the operation signal output by the pressing operation. Is determined to have started. The processes of steps S13 to S15 are repeated until the check-in button 231 is pressed in step S15.

When it is determined in step S15 that the check-in procedure has been started, the control unit 21 determines whether or not the operator is a foreign resident (foreigner) (S16). Specifically, when the control unit 21 displays an operation screen D12 (see FIG. 11A) for confirming whether or not the operator is a foreign resident on the operation display unit 23 and the YES button is pressed. The operator is determined to be a foreign resident, and when the NO button is pressed, the operator is determined to be a domestic resident. If the operator is determined to be a foreign resident in step S16, the process proceeds to step S17. On the other hand, when the operator is determined to be a domestic resident, the process proceeds to step S19 without performing the process of reading the passport image.

In step S17, the control unit 21 prepares to read the operator's passport image in order to accept the input of the operator's passport image (passport image). Specifically, the control unit 21 displays the operation screen D13 shown in FIG. 11B on the operation display unit 23, activates the reading unit 25, and waits until the passport is placed on the reading surface. When the passport is placed on the reading surface, the reading unit 25 detects it and automatically starts the reading operation to acquire an image of the passport.

In step S18, the control unit 21 determines whether or not the image of the passport has been acquired. For example, if the scanned image contains a photo and the text information obtained by OCR processing the scanned image contains information corresponding to the name and passport number, the image of the required page of the passport is displayed. Judge that it has been acquired. When the passport image is acquired, the process proceeds to step S19. If the acquisition of the passport image is not determined, the control unit 21 displays an error message prompting rereading, and then displays the operation screen D13 on the operation display unit 23 again until it is read again. stand by.

In step S19, the control unit 21 acquires the name of the reservation person as an example of the reservation search information. The name acquired at this time is used to determine the presence or absence of reservation information in step S20. For example, when the name of the reservation person is input from the operation screen displayed on the operation display unit 23, the control unit 21 acquires the name information. Alternatively, when the QR code that can be used for the check-in procedure is read by the reading unit 25 of the check-in terminal 20, the control unit 21 acquires the name information of the reservation person from the user ID included in the QR code. Alternatively, when it is determined in step S18 that the image of the passport has been read, the control unit 21 acquires name information from the text information obtained by performing OCR processing on the image. The control unit 21 inputs each information such as the reservation person's birthday, address, telephone number, e-mail address, reservation number, etc. together with the reservation person's name from the operation screen, and acquires these information as reservation search information. You may.

When the name of the reservation person is acquired in step S19, the control unit 21 transmits the name information to the management device 10. In the management device 10, the control unit 11 refers to the reservation management data 121 in the storage unit 12 and performs a search process for searching the reservation management data 121 for reservation information including the name of the reservation person, and the reservation management data 121 is converted to the reservation management data 121. It is determined whether or not there is reservation information of the operator (S20).

In step S20, when it is determined by the search process that the reservation management data 121 has the reservation information of the operator (Yes side of S20), in the next step S21, the control unit 11 starts with the reservation management data 121. Get reservation information. Then, the reservation information included in the reservation management data 121 is transmitted from the management device 10 to the check-in terminal 20. At the check-in terminal 20, the control unit 21 displays the reservation information on the operation display unit 23 (S21). After that, when the user operates the operation screen and an operation instruction indicating that the displayed content is correct is input (Yes side of S22), the control unit 21 manages the passport image acquired in step S18. A process of storing in the storage unit 12 of 10 is performed (S23). Specifically, the acquired passport image data is transmitted to the management device 10 and stored in the storage unit 12.

On the other hand, in step S20, when it is determined that the reservation management data 121 does not have the reservation information of the operator (No side of S20), the control unit 21 performs, for example, a call process for calling an employee of the accommodation facility (S24). ), After that, when a predetermined timeout period elapses, a series of processes ends. In step S22, even if an operation instruction indicating that the displayed content is incorrect is input by the user operating the operation screen, the process proceeds to step S24. Further, when it is determined that the reservation management data 121 does not have the reservation information of the operator (No side of S20), the control unit 21 operates and displays a message (front guidance message) such as "Please come to the front desk." It may be displayed on the operation screen of the unit 23, or the message may be printed on a receipt and issued.

In the next step S25, the control unit 11 of the management device 10 performs a process of updating the reservation information in the reservation management data 121. Specifically, the update processing unit 113 of the control unit 11 updates the uninput information registered in the passport reading status column of the reservation information of the reservation management data 121 to the information "completed" indicating the completion of the passport reading. ..

As shown in FIG. 10, subsequently, in step S26, the control unit 21 causes the operation display unit 23 to display the operation screen D14 for inputting the guest information shown in FIG. 11C, and acquires the guest information. For example, the control unit 21 acquires the information when the name and telephone number of the reservation person (user A) are input on the operation screen D14 displayed on the operation display unit 23. The control unit 21 performs a process of registering the acquired guest information in the storage unit 12 (guest ledger) of the management device 10.

In the next step S27, the control unit 21 determines whether or not the guest information for all the guests has been acquired. For example, when "1 person" is registered in the reservation management data 121 as the number of guests in the room used by the user P (see FIG. 5), the control unit 21 stays for all the guests (for 1 person). It is determined that the person information has been acquired, and the process proceeds to step S37. Further, for example, when "3 people" are registered in the reservation management data 121 as the number of guests in the room used by the user A, the control unit 21 acquires the guest information for all the guests (for 3 people). It is determined that the guest information has not been acquired, that is, the guest information for two guests staying at the same night has not been acquired, and the process proceeds to step S28. The control unit 21 may determine whether or not the reservation information acquired from the reservation management data 121 includes other users (same night guests). Such a determination is made based on the user's information included in the reservation information. For example, when the reservation person makes an accommodation reservation only for himself / herself, the reservation information includes only one user. In this case, the control unit 21 determines that the guest is not included, and the process proceeds to step S37. On the other hand, if a group reservation for accommodation is made for three people (users A to C) including the person who made the reservation (user A), the reservation information includes the same person other than the person who made the reservation. It is included. In this case, the control unit 21 determines that the same guest is included, and the process proceeds to step S28.

If it is determined in step S27 that the guest information for all the guests has not been acquired, the control unit 21 displays the operation screen D15 (see FIG. 11D) that accepts the operations of the same guests. Further, the control unit 21 displays a language button 233 (language selection screen) for selecting a language on the operation screen D15 (S28). Step S28 is an example of a display step of the present invention.

In the next step S29, the control unit 21 determines whether or not a language selection instruction for selecting a language (display language) to be displayed on the operation screen D15 has been input. For example, when the language button 233 (see FIG. 11D) for selecting the English notation is pressed by the guest B, the control unit 21 displays the operation screen D15 and the operation screen D15 based on the operation signal output by the pressing operation. The Japanese notation on the subsequent operation screen is changed to English notation (S30). After that, the display language is maintained in "English" until the operation of the guest B is completed. After that, the process proceeds to step S31. If the language selection instruction is not input in step S29, the process proceeds to step S31. Step S29 is an example of a reception step of the present invention, and step S30 is an example of a display step of the present invention.

In the next step S31, the control unit 21 determines whether or not the guest is a foreigner. Specifically, the control unit 21 displays the operation screen D12 (see FIG. 11A) for confirming whether or not the guest is a foreign resident on the operation display unit 23 in English, and the guest stays at the same time. When the YES button is pressed, the guest B is determined to be a foreign resident. On the other hand, when the NO button is pressed, the same guest is determined to be a domestic resident. If it is determined in step S31 that the same guest is a foreign resident, the process proceeds to step S32. On the other hand, when it is determined that the guest staying in Japan is a resident of Japan, the process proceeds to step S36 without preparing to read the passport image.

In the next step S32, the control unit 21 prepares to read the passport image of the guest in order to accept the input of the image image (passport image) of the passport of the guest. Specifically, the control unit 21 displays the operation screen D13 shown in FIG. 11B on the operation display unit 23 in English notation, activates the reading unit 25, and waits until the passport is placed on the reading surface. When the passport is placed on the reading surface, the reading unit 25 detects it and automatically starts the reading operation to acquire an image of the passport. On the other hand, if the reading operation is not performed until the predetermined time-out time elapses, it is determined that the passport image has not been acquired.

In step S33, the control unit 21 determines whether or not the passport image of the same guest has been acquired. Here, if it is determined that the passport image of the same guest has been acquired, the passport image is stored and stored in the storage unit 12 of the management device 10 (S34). After that, the control unit 11 of the management device 10 performs a process of updating the reservation information in the reservation management data 121 (S35). Specifically, the update processing unit 113 of the control unit 11 updates the uninput information “not yet” registered in the passport reading status column corresponding to the same guest to the information “completed” indicating the completion of the passport reading. do. For example, in the check-in process corresponding to the group reservation of accommodations of users A to C, when the passport image of user B is acquired, the passport reading status column of user B is changed to "done". .. After that, the process proceeds to step S36. If the acquisition of the passport image is not determined, the control unit 21 displays an error message prompting rereading, and then displays the operation screen D13 again in English on the operation display unit 23, and again. Wait until reading.

In step S36, the control unit 21 acquires the guest information of the same guest. For example, the control unit 21 acquires the information when the name, telephone number, and address of the same guest are input from the operation screen D14 displayed in English on the operation display unit 23. Alternatively, when the QR code that can be used for the check-in procedure is read by the reading unit 25 of the check-in terminal 20, the control unit 21 acquires the guest information of the same guest from the user ID included in the QR code. do. When it is determined in step S33 that the image of the passport has been read, the control unit 21 uses a part of the guest information (name) of the same guest from the text information obtained by performing OCR processing on the image. Information) may be obtained. The control unit 21 may further input various information such as the birthday and e-mail address of the same guest from the operation screen D14 to acquire such information. The control unit 21 performs a process of registering the acquired guest information of the same guest in the storage unit 12 (guest ledger) of the management device 10. After that, the process returns to step S27. The control unit 21 repeats the processes of steps S28 to S36 until the guest information for all the guests is acquired. In this way, in one check-in procedure, the control unit 21 receives the input of the guest information from the first user and then the selection operation of the display language of the operation screen from the second user.

If it is determined in step S27 that the guest information for all the guests has been acquired, the control unit 21 has determined that the input of the information necessary for check-in by the user has been completed and the user has been successfully authenticated. Then, in the next step S37, the accommodation of the user (one user or group user) is permitted. That is, when the control unit 21 acquires the registration card (guest information) for the number of guests registered in the reservation management data 121 (for example, for three guests with the room number "1201" (see FIG. 5)), the control unit 21 is concerned. It is judged that the entry of the guest register of the room is completed and the accommodation is permitted.

In the next step S38, the control unit 21 changes the operation screen to the original language notation selected in step S13. For example, when the accommodation reservation users A to C of the reservation number 104 are successfully authenticated and the accommodation is permitted, the control unit 21 displays the operation screens of the payment operation and the room key issuance operation from English notation. Change to Japanese notation. Step S38 is an example of a display step of the present invention.

After that, the control unit 21 receives, for example, a payment operation related to payment of the accommodation fee from the user A on the operation screen written in Japanese, and performs the payment process (S39). Further, the control unit 21 receives an operation for issuing a room key (card key) from, for example, a user A on an operation screen written in Japanese, and performs a room key issuing process (S40). Similarly, when issuing (printing) a receipt (receipt, room information, credit card usage statement, breakfast ticket, etc.), the control unit 21 may issue the receipt in Japanese notation. Further, the control unit 21 may issue (print) the receipt described in the language selected by each user (step S29 in FIG. 10). For example, since the breakfast ticket is issued for the number of guests, the control unit 21 may issue (print) the breakfast ticket written in the language (S29) selected by the user for each user. After step S40, a series of check-in processes is completed.

As described above, since the above-mentioned check-in process is performed in the accommodation facility check-in system 100 according to the present embodiment, when the accommodation facility check-in procedure is performed by a group including a plurality of users, the group concerned. The check-in procedure can be carried out while switching the display contents of the operation screen to the language used by each user in one check-in procedure. Therefore, the check-in procedure of the group can be performed smoothly and quickly.

Here, as another embodiment of the present invention, the accommodation facility check-in system 100 may execute the check-in process shown in FIG. In the check-in process shown in FIG. 12, steps S28 to S30 are omitted in the check-in process shown in FIG. 10, and the processes of steps S351 and S352 are newly added.

Specifically, in step S27, when the control unit 21 determines whether or not the guest information for all the guests has been acquired, and determines that the guest information for all the guests has not been acquired. The process proceeds to step S31.

If it is determined in step S31 that the resident is a foreign resident, the control unit 21 accepts the input of the passport image of the passport of the resident.

When the control unit 21 acquires the passport image of the same guest and updates the reservation information in the reservation management data 121 (S35), in step S351, from the text information obtained by OCR processing the image image. The language used by the guest is specified, and it is determined whether or not the specified language used matches the language selected in step S13 (see FIG. 9).

If the language used by the same guest identified from the passport image matches the selected language, the process proceeds to step S36. On the other hand, if the language used by the same guest identified from the passport image does not match the selected language, the process proceeds to step S352.

In step S352, the control unit 21 changes the display language of the operation screen to the language specified from the passport image. As a result, for example, the operation screen D14 (see FIG. 11C) is displayed in English, so that the guest B can smoothly input the guest information.

Further, as another embodiment of the present invention, the accommodation facility check-in system 100 may execute the check-in process shown in FIG. In the check-in process shown in FIG. 13, in the check-in process shown in FIG. 10, the processes of steps S271 and S272 are added between steps S27 and S28.

Specifically, in step S27, when the control unit 21 determines whether or not the guest information for all the guests has been acquired, and determines that the guest information for all the guests has not been acquired. The process proceeds to step S271.

In step S271, the control unit 21 determines whether or not the operation has been accepted from the same guest. When the operation is received from the same guest, the process proceeds to step S31. On the other hand, if the operation is not accepted from the same guest, the process proceeds to step S272.

In step S272, the control unit 21 determines whether or not a predetermined time has elapsed. When the predetermined time has elapsed, the process proceeds to step S28, and the control unit 21 displays the language selection screen. If the predetermined time does not elapse, the process proceeds to step S271. The control unit 21 is operated by the same guest when the operation is not performed by the same guest within a predetermined time after the start of accepting the operation of the same guest (when the input operation is stagnant). Since it is considered that the contents of the screen cannot be understood and it is considered to be confused, the operation of changing the display language of the operation screen is accepted (S28). When the same guest selects a display language, the control unit 21 changes the display language of the operation screen (S30). If the same guest does not select the display language (S29: NO), the process proceeds to step S271.

In this way, the reception processing unit 211 accepts operations from the second user for a predetermined time after the input of the first user information is completed from the first user in one check-in procedure corresponding to the group reservation. If not, the operation of selecting the display language of the operation screen is accepted from the second user. Further, when the display processing unit 213 does not accept the operation from the second user for a predetermined time after the input of the first user information from the first user is completed, the display processing unit 213 performs the display language selection operation. Display the accept screen.

In each of the above-described embodiments, when a plurality of users are included in the reservation information, it is essential to read the passport images of all the users in order to complete the check-in procedure of all the users. Not limited. For example, the check-in procedure may be completed when the passport image of any one of the plurality of users included in the group is read. In addition, the check-in procedure may be completed without reading the passport images of all users. The user's passport image that was not read during the check-in procedure may be read between check-in and check-out, or during the check-out procedure.

Further, in the above-described embodiment, the accommodation facility check-in system 100 applied to the accommodation facility is illustrated, but the present invention is also applicable to facilities other than the accommodation facility. For example, check-in and check-out procedures at golf courses and other recreational facilities, entrance and exit procedures at movie theaters, museums, and facilities that provide administrative services, boarding procedures at airports, and boarding procedures performed at ports. Applicable.

In the present embodiment, the check-in terminal 20 alone corresponds to the facility use management system according to the present invention, but the facility use management system according to the present invention is among the management device 10, the check-in terminal 20, and the user terminal 30. It may include one or more components. For example, when a plurality of components of the management device 10, the check-in terminal 20, and the user terminal 30 collaborate to share and execute the above-mentioned check-in process (see FIG. 9), the process is performed. It is possible to regard a system including a plurality of components to be executed as a facility use management system according to the present invention. For example, the management device 10 and the check-in terminal 20 may configure the facility use management system according to the present invention, or the management device 10 alone may configure the facility use management system according to the present invention.

10: Management device 20: Check-in terminal 30: User terminal 100: Accommodation facility check-in system 111: Reservation processing unit 112: Reservation information acquisition unit 113: Update processing unit 115: Update processing unit 211: Reception processing unit 212: Overseas Person judgment unit 213: Display processing unit 214: Passport reading judgment unit 215: Authentication processing unit 216: Payment processing unit 311: Reception processing unit 312: Display processing unit 313: Completion notification acquisition unit

Claims (11)

The reception processing unit that accepts the operation of the usage permission procedure from the user registered in the reservation information of the facility on the operation terminal used for the facility usage permission procedure.
A display processing unit that displays a predetermined operation screen on the operation terminal and displays the display content of the operation screen in the language used by the user.
With
When multiple users are registered in the first reservation information
The reception processing unit receives input of user information in order from each of the plurality of users in one of the usage permission procedures corresponding to the first reservation information.
In one of the usage permission procedures corresponding to the first reservation information, the display processing unit displays the operation screen for inputting the user information for each user in the language used corresponding to the user. , Facility use management system. When the first user who uses the first language and the second user who uses the second language are registered in the first reservation information,
In one of the usage permission procedures corresponding to the first reservation information, the display processing unit displays the operation screen in the first language when the first user inputs the first user information. When the second user inputs the second user information, the operation screen is displayed in the second language.
The facility use management system according to claim 1. In one of the usage permission procedures corresponding to the first reservation information, the reception processing unit receives the input of the first user information from the first user, and then the operation screen from the second user. Accepts the display language selection operation of
The facility use management system according to claim 2. In one of the usage permission procedures corresponding to the first reservation information, the reception processing unit receives from the second user for a predetermined time after the input of the first user information from the first user is completed. When the operation is not accepted, the operation of selecting the display language of the operation screen is accepted from the second user.
The facility use management system according to claim 3. In one of the usage permission procedures corresponding to the first reservation information, the display processing unit performs the second user for the predetermined time after the input of the first user information from the first user is completed. When the operation is not accepted from, the screen for accepting the display language selection operation is displayed.
The facility use management system according to claim 4. The display processing unit displays the operation screen for inputting personal information indicating the second user when the reception processing unit receives an operation for selecting a display language of the operation screen from the second user. Display in the selected language,
The facility use management system according to any one of claims 3 to 5. When the personal information indicating the second user is input, the display processing unit displays the operation screen in the second language specified based on the personal information.
The facility use management system according to claim 2. The display processing unit displays the display screen of the operation terminal when the input of the second user information by the second user is completed in one of the usage permission procedures corresponding to the first reservation information. Change the language from the second language to the first language,
The facility use management system according to any one of claims 2 to 7. An authentication processing unit that permits the first user and the second user to use the facility based on the first user information and the second user information is further provided.
The facility use management system according to any one of claims 2 to 8. A reception step that accepts the operation of the usage permission procedure from the user registered in the reservation information of the facility on the operation terminal used for the facility usage permission procedure.
A display step of displaying a predetermined operation screen on the operation terminal and displaying the display contents of the operation screen in the language used by the user.
Is a facility usage management method that is executed by one or more processors.
When multiple users are registered in the first reservation information
In the reception step, in one of the usage permission procedures corresponding to the first reservation information, input of user information is received in order from each of the plurality of users.
In the display step, in one of the usage permission procedures corresponding to the first reservation information, the operation screen for inputting the user information is displayed for each user in the language used corresponding to the user. Facility use management method. A reception step that accepts the operation of the usage permission procedure from the user registered in the reservation information of the facility on the operation terminal used for the facility usage permission procedure.
A display step of displaying a predetermined operation screen on the operation terminal and displaying the display contents of the operation screen in the language used by the user.
Is a facility use management program for having one or more processors execute
When multiple users are registered in the first reservation information
In the reception step, in one of the usage permission procedures corresponding to the first reservation information, input of user information is received in order from each of the plurality of users.
In the display step, in one of the usage permission procedures corresponding to the first reservation information, the operation screen for inputting the user information is displayed for each user in the language used corresponding to the user. Facility use management program.

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