JP6693598B2 - Accommodation facility use management system, accommodation facility use management method, and program - Google Patents

Description

  The present invention relates to an accommodation facility use management system, an accommodation facility use management method, and a program.

  A user who uses an accommodation facility such as a hotel or an inn performs check-in procedures at the front desk when arriving at the accommodation facility. Conventionally, a technique for improving the efficiency of the check-in procedure has been proposed. For example, in Patent Document 1, regarding the confirmation of the passport required for foreign guests in the check-in procedure, by capturing the passport using a camera provided in the mobile terminal through which the guest inputs accommodation-related information, The technology for obtaining the passport information necessary for the check-in procedure in front of the guests is disclosed. According to this technology, it is not necessary for the employee of the accommodation facility to copy the passport, and the efficiency of the check-in procedure can be improved.

JP, 2017-146654, A

  In recent years, in order to save labor at the front desk of accommodation facilities and further improve the efficiency of the check-in procedure, the user operates the check-in terminal installed near the front desk to perform the check-in procedure. In-system is used. However, such a check-in system has a problem that the operation method is difficult to understand and the convenience is low especially for users such as foreigners and elderly people.

  An object of the present invention is to provide an accommodation facility use management system, an accommodation facility use management method, and a program capable of improving the convenience of the check-in procedure by the user at the accommodation facility.

  The accommodation facility use management system according to an aspect of the present invention, from the reservation information acquisition unit that acquires the reservation information of the user of the accommodation facility, and the reservation information acquired by the reservation information acquisition unit, to the accommodation facility Based on the scheduled time acquisition unit that acquires the estimated time of arrival that represents the scheduled time of arrival, the reservation information acquired by the reservation information acquisition unit, and the estimated time of arrival acquired by the scheduled time acquisition unit And a display mode changing unit for changing the display mode of the operation screen of the check-in procedure on the operation terminal arranged in the accommodation facility.

  With this configuration, for example, when the current time approaches the estimated arrival time, the display mode of the operation screen of the operation terminal is switched to the display mode according to the attribute of the user included in the reservation information. Therefore, the user can smoothly perform the check-in procedure after arriving at the accommodation facility. Therefore, the convenience of the check-in procedure by the user can be improved.

  In the accommodation facility use management system according to the present invention, further comprising a time determination unit that determines whether or not the current time has reached a predetermined time that is a predetermined time before the estimated arrival time, and the display mode changing unit is The display mode of the operation screen may be changed based on the reservation information when the time determination unit determines that the current time has reached the predetermined time.

  In the accommodation facility use management system according to the present invention, the display mode changing unit may be configured to return the changed display mode to the display mode before the change when the check-in procedure by the user is completed. ..

  The accommodation facility use management system according to the present invention further comprises a group reservation determination unit that determines whether or not the reservation corresponding to the reservation information is a group reservation, and the display mode changing unit is When it is determined that the reservation is the group reservation, the display mode of the operation screen is changed based on the reservation information and the estimated arrival time, and the changed display mode is included in the group reservation. The configuration may be maintained until the check-in procedure is completed by all the users.

  With this configuration, all users included in the group can smoothly perform the check-in procedure.

  In the accommodation facility use management system according to the present invention, the system further comprises a use language determination unit that determines the use language of the user based on the reservation information, and the display mode changing unit determines the language of the display content of the operation screen. The language may be changed to the language used by the language determining unit.

  According to this configuration, the foreign user does not need to perform the operation of changing the display language of the operation screen when arriving at the accommodation facility and performing the check-in procedure. Therefore, it becomes possible to improve the convenience of the check-in procedure for foreign users.

  In the accommodation facility use management system according to the present invention, the use language determination unit uses the use information based on at least one of the address, place of residence, nationality, and name of the user included in the reservation information. The language used by the person may be determined.

  In the accommodation facility use management system according to the present invention, the display mode changing unit may be configured to emphasize the characters displayed on the operation screen based on the age information of the user included in the reservation information. ..

  According to this configuration, for example, the elderly user does not need to perform an operation of changing the size of characters on the operation screen when arriving at the accommodation facility and performing the check-in procedure. Therefore, it becomes possible to improve the convenience of the check-in procedure for the users such as the elderly.

  In the accommodation facility use management system according to the present invention, if the user does not complete the check-in procedure even after a certain time has passed from the estimated arrival time, the user arrives at the changed arrival time indicating the new estimated arrival time. The notification processing unit further includes a notification processing unit that notifies a message to inquire about the scheduled time, and the notification processing unit sets the estimated arrival time included in the reservation information when the changed estimated arrival time is acquired from the user. The configuration may be such that the updated scheduled arrival time is updated.

  According to this configuration, the display mode of the operation screen can be changed in the check-in procedure by reflecting the change in the estimated arrival time.

  In the accommodation facility use management system according to the present invention, the scheduled time acquisition unit acquires, from the reservation information, a check-out scheduled time that represents a scheduled time to check out the accommodation facility, and the display mode change unit, A configuration for changing the display mode of the operation screen of the checkout procedure on the operation terminal based on the reservation information acquired by the reservation information acquisition unit and the checkout scheduled time acquired by the scheduled time acquisition unit May be

  According to this configuration, for example, when the current time approaches the scheduled check-out time, the display mode of the operation screen of the operation terminal is switched to the display mode according to the attribute of the user included in the reservation information. Therefore, the user can smoothly carry out the checkout procedure. Therefore, the convenience of the checkout procedure by the user can be improved.

  An accommodation facility use management method according to another aspect of the present invention, a reservation information acquisition step of acquiring the reservation information of the user of the accommodation facility, from the reservation information acquired by the reservation information acquisition step, to the accommodation facility In the estimated arrival time acquisition step of acquiring the estimated arrival time representing the scheduled arrival time, the reservation information acquired in the reservation information acquisition step, and the estimated arrival time acquired in the estimated arrival time acquisition step. Based on the above, a display mode changing step of changing the display mode of the operation screen of the check-in procedure on the operation terminal arranged in the accommodation facility is included.

  A program according to another aspect of the present invention is configured to arrive at the accommodation facility from a reservation information acquisition step of acquiring reservation information of a user of the accommodation facility and the reservation information obtained by the reservation information acquisition step. Based on the estimated arrival time obtaining step of obtaining the estimated arrival time representing time, the reservation information obtained in the reservation information obtaining step, and the estimated arrival time obtained in the estimated arrival time obtaining step, It is a program for causing a computer to execute a display mode changing step of changing a display mode of an operation screen of a check-in procedure on an operation terminal arranged in an accommodation facility.

  According to the present invention, it is possible to improve the convenience of the check-in procedure by the user at the accommodation facility.

FIG. 1 is a diagram showing a schematic configuration of an accommodation facility check-in system according to an embodiment of the present invention. FIG. 2 is a block diagram showing the configuration of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 3 is a diagram showing an example of a reservation screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 4 is a diagram showing an example of a registration screen displayed on the user terminal in the accommodation reservation in the accommodation facility check-in system according to the embodiment of the present invention. FIG. 5 is a diagram showing an example of reservation information stored in the management device of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 6 is an external view showing an example of a check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 7: is a figure which shows an example of the operation screen displayed on the check-in terminal of the accommodation facility check-in system which concerns on embodiment of this invention. FIG. 8 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 9 is a flowchart showing an example of a check-in process procedure of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 10 is a flowchart showing an example of a check-in process procedure of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 11 is a diagram showing an example of check-in information stored in the management device of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 12 is a diagram showing an example of a used language ratio calculated from check-in information stored in the management device of the accommodation facility check-in system according to the embodiment of the present invention. FIG. 13 is a diagram showing an example of an operation screen displayed on the check-in terminal of the accommodation facility check-in system according to the embodiment of the present invention.

  Embodiments of the present invention will be described below with reference to the accompanying drawings to provide an understanding of the present invention. The following embodiments are examples of embodying the present invention and do not limit the technical scope of the present invention.

[Accommodation facility check-in system 100]
As shown in FIG. 1, an accommodation facility check-in system 100 according to an embodiment of the present invention is an example of an accommodation facility use management system of the present invention, and includes a management device 10 and a plurality of check-in terminals 20. The accommodation facility check-in system 100 is installed in accommodation facilities such as hotels and inns. The management device 10 is arranged in, for example, the front desk of an accommodation facility, an office or the like, and manages reservations. The manager or employee of the accommodation facility can operate the management device 10. The check-in terminal 20 is an example of the operation terminal of the present invention, and is arranged, for example, near the front of the accommodation facility, and receives the operations of the check-in procedure and the check-out procedure by the user who is the guest. The management device 10 and the plurality of check-in terminals 20 can communicate with each other via a communication network N1 such as a wired LAN or a wireless LAN installed in an accommodation facility. One check-in terminal 20 may be installed, or a plurality of check-in terminals 20 may be installed. In FIG. 1, three check-in terminals 20 are shown as an example. The user operates the desired check-in terminal 20.

  Here, the user of the accommodation facility uses his or her own user terminal 30 to access, for example, the accommodation reservation page of the WEB site operated by the accommodation facility to make the accommodation reservation. The management device 10 receives an accommodation reservation from the user terminal 30 and manages the reservation. The plurality of user terminals 30 and the management device 10 can communicate with each other via the communication network N2 such as the Internet, LAN, WAN, or public telephone line. The user who made the accommodation reservation visits the accommodation facility on the accommodation day and operates the check-in terminal 20 to perform the check-in procedure. In addition, the user operates the check-in terminal 20 as necessary to perform the check-out procedure.

  In addition, the accommodation facility publishes an accommodation reservation page for foreigners in a foreign language on the WEB site. Thereby, the foreign user can make an accommodation reservation at the accommodation facility by accessing the accommodation reservation page corresponding to the foreign language on the user terminal 30. In the following, the configuration of the accommodation facility check-in system 100 will be described mainly by taking the case where the user is a foreigner as an example.

[User terminal 30]
As shown in FIG. 2, the user terminal 30 includes a control unit 31, a storage unit 32, an operation display unit 33, a communication interface 34, and the like. The user terminal 30 is a terminal device owned by a user who uses the accommodation facility, and is an information processing device such as a personal computer, a smartphone, a mobile phone, or a tablet terminal. A well-known configuration can be applied to the user terminal 30.

  The communication interface 34 connects the user terminal 30 to the communication network N2 in a wired or wireless manner, and executes data communication according to a predetermined communication protocol with an external device such as the management device 10 via the communication network N2. Is a communication interface for.

  The operation display unit 33 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various kinds of information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 32 is a non-volatile storage unit such as a flash memory that stores various kinds of information. For example, the storage unit 32 stores a control program for causing the control unit 31 to execute various processes. For example, the control program is non-temporarily recorded in a computer-readable recording medium such as a CD or a DVD, and is electrically connected to the user terminal 30 by a reading device (such as a CD drive or a DVD drive). (Shown in the figure) and stored in the storage unit 32.

  The control unit 31 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 31 controls the user terminal 30 by executing various control programs stored in the ROM or the storage unit 32 in advance by the CPU.

  Specifically, the control unit 31 includes various processing units such as a reception processing unit 311, a display processing unit 312, and a completion notification acquisition unit 313. The control unit 31 functions as the various processing units by executing various processes according to the control program by the CPU. Further, some or all of the processing units included in the control unit 31 may be configured by electronic circuits. The control program may be a program for causing a plurality of processors to function as the various processing units.

  The reception processing unit 311 acquires operation information operated by the user on the operation display unit 33. For example, the reception processing unit 311 acquires operation information corresponding to the login operation and the reservation operation operated by the user on the WEB site operated by the accommodation facility.

  The display processing unit 312 causes the operation display unit 33 to display various types of information. For example, the display processing unit 312 causes the operation display unit 33 to display the accommodation reservation page of the WEB site. Further, the display processing unit 312 causes the operation display unit 33 to display other various messages.

  The accommodation reservation page includes a reservation screen D1 for inputting accommodation information and a registration screen D2 for registering guest information. FIG. 3 is a diagram showing an example of the reservation screen D1 (“Reservations”), and FIG. 4 is a diagram showing an example of the registration screen D2 (“Customer Registration”).

  On the reservation screen D1, stay days (“CHECK IN”), stay days (“NIGHT (S)”), number of guests (“ADULT (S)”), number of rooms (“ROOM (S)”), accommodation facilities The scheduled arrival time (“Arrival Time”), the room plan (“PLANS”), and the like, which represent the scheduled arrival time, are included. After inputting the accommodation information on the reservation screen D1 shown in FIG. 3, the user selects the guest information registration button (“Customer Registration”). As a result, the registration screen D2 shown in FIG. 4 is displayed. The user continues to register the guest information on the registration screen D2.

  On the registration screen D2, a reservation person name (“Name”) indicating the name of the reservation person, a guest name (“Guest Name”) indicating the name of the guest, a nationality (“Country”), a birthday (“Birthday”). ), Address (“Home Address”), telephone number (“Phone Number”), email address (“E-mail Address”), payment method (“PAYMENT”), and the like. The registration screen D2 may include a residential area (“residential area”). After registering the guest information on the registration screen D2 shown in FIG. 4, the user selects the reservation confirmation button (“CONFIRM RESERVATION”). This completes the accommodation reservation.

  In the examples shown in FIGS. 3 and 4, the user A reserves a room (five rooms) for five persons (users A to E) including the user A as a reservation person. The reservation person (user A) can make a so-called group reservation (group reservation) on the user terminal 30 to collectively make accommodation reservations for a plurality of people (users A to E). When making a group reservation, the reservation person registers the guest information of a plurality of people (users A to E) on the registration screen D2. Specifically, the reservation person individually registers the guest name, nationality, birthday, address, telephone number, e-mail address, and payment method described above for each guest on the registration screen D2. The addresses and nationalities of the users A to E are assumed to be the United States (USA). In addition, the example illustrated in FIG. 3 indicates that the users A to E are scheduled to arrive at the accommodation facility at 17:00 on July 1, 2018.

  The completion notification acquisition unit 313 acquires a reservation completion notification from the management device 10 when the accommodation reservation is completed on the accommodation reservation page. The reservation completion notification includes the content of the accommodation reservation (reservation content). Further, the reservation completion notification may include an information code such as a QR code (registered trademark) that can be used for the check-in procedure. The information code may include, for example, a user ID for identifying a user (a guest), user information such as a member ID, and a reservation management number. When the completion notification acquisition unit 313 acquires the reservation completion notification, the display processing unit 312 causes the operation display unit 33 to display the reservation content.

[Management device 10]
As shown in FIG. 2, the management device 10 includes a control unit 11, a storage unit 12, an operation display unit 13, a communication interface 14, and the like. The management device 10 may be an information processing device such as a personal computer or a tablet terminal. Further, the management device 10 may be an information processing device or a cloud server that constructs a so-called hotel management system (Property Management System). The management device 10 may include functions such as guest room management, accounting management, and customer management in addition to reservation management.

  The communication interface 14 connects the management device 10 to the communication network N2 in a wired or wireless manner, and executes data communication according to a predetermined communication protocol with an external device such as the user terminal 30 via the communication network N2. Is a communication interface for. Further, the communication interface 14 connects the management device 10 to the communication network N1 by wire or wirelessly, and executes data communication with the check-in terminal 20 via the communication network N1 according to a predetermined communication protocol.

  The operation display unit 13 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various kinds of information, and an operation unit such as a mouse, a keyboard, or a touch panel that receives an operation.

  The storage unit 12 is a non-volatile storage unit such as a flash memory that stores various kinds of information. For example, the storage unit 12 stores a control program such as a check-in processing program for causing the control unit 11 to execute a check-in processing (see FIG. 9) described later. For example, the check-in processing program is non-temporarily recorded in a computer-readable recording medium such as a CD or a DVD, and is electrically connected to the management device 10 by a reading device such as a CD drive or a DVD drive ( It is read in (not shown) and stored in the storage unit 12.

  Further, the storage unit 12 includes reservation information 121 (reservation information database) that represents information on accommodation reservations received from the user terminal 30, and check-in information 122 (check-in information database) that represents the user's check-in status. Is memorized.

  FIG. 5 is a diagram showing an example of the reservation information 121. In the example illustrated in FIG. 5, reservation information 121 of a user (accommodator) who uses the accommodation facility on July 1, 2018 is shown. In the reservation information 121, the accommodation information and the guest information input in the reservation screen D1 (see FIG. 3) and the registration screen D2 (see FIG. 4) are registered. The reservation information 121 includes information indicating the attributes of the user. For convenience of explanation, FIG. 5 shows some information, specifically, the date of stay, the name of the guest, the name of the reservation person, the estimated arrival time, and the language used. The language used is registered, for example, based on the address or nationality information included in the guest information. In FIG. 5, the information of the users A to E is shown corresponding to the examples shown in FIGS. Further, FIG. 5 shows the reservation information of each of the users P, Q, and R. Details of the check-in information 122 will be described later.

  The control unit 11 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 11 controls the management device 10 by executing various control programs stored in the ROM or the storage unit 12 in advance by the CPU.

  Specifically, the control unit 11 includes various processing units such as a reservation processing unit 111, a time determination unit 112, a group reservation determination unit 113, a used language determination unit 114, a display language instruction unit 115, and an update processing unit 116. The control unit 11 functions as the various processing units by executing various processes according to the check-in processing program by the CPU. Further, some or all of the processing units included in the control unit 11 may be configured by electronic circuits. The check-in processing program may be a program for causing a plurality of processors to function as the various processing units.

  The reservation processing unit 111 determines whether or not a reservation is possible when the accommodation reservation operation is performed on the user terminal 30, and performs a reservation process when a reservation is possible. When the reservation process is completed, the reservation processing unit 111 transmits a reservation completion notification to the user terminal 30 and registers the accommodation information and the reservation information including the guest information in the reservation information 121 (see FIG. 5). When executing the check-in process (see FIG. 9), the reservation processing unit 111 acquires the reservation information 121 of the target date (the current day) from the storage unit 12. The reservation processing unit 111 is an example of the reservation information acquisition unit of the present invention. In the present embodiment, an example in which the reservation process is performed by the management device 10 will be described. However, for example, the reservation process is executed between the management device 10 and the user terminal 30 in response to a reservation request from the user. The reservation processing system for performing the operation may intervene. In this case, the management device 10 registers and manages the reservation information sent from the reservation processing system in the reservation information 121.

  The time determination unit 112 acquires the estimated arrival time from the reservation information 121 and compares the current time with the estimated arrival time. For example, the time determination unit 112 determines whether or not the current time has reached a first predetermined time (an example of the predetermined time of the present invention) indicating a time that is a predetermined time (for example, 30 minutes) before the estimated arrival time. .. The time determination unit 112 also determines whether or not the current time has reached a second predetermined time, which represents a time after a predetermined time (for example, 60 minutes) from the estimated arrival time. The time determination unit 112 is an example of the scheduled time acquisition unit and the time determination unit of the present invention.

  The group reservation determination unit 113 determines, based on the reservation information 121, whether the reservation corresponding to the reservation information 121 is a group reservation. For example, the group reservation determination unit 113 determines that the reservations of the plurality of guests are group reservations when the same person makes the accommodation reservations of the plurality of guests. The group reservation determination unit 113 is an example of the group reservation determination unit of the present invention. The group reservation determination unit 113 may determine that the group reservation is made when the number of guests is equal to or larger than a predetermined value. The predetermined value is set to "3 persons", for example. In this case, in the example illustrated in FIG. 5, the group reservation determination unit 113 determines that the reservations of the users A to E are group reservations because the reservations are for five people.

  The used language determination unit 114 determines the used language of the user based on at least one of the address, place of residence, nationality, and name included in the reservation information 121. The used language determination unit 114 registers the determined used language in the reservation information 121 (see FIG. 5). The used language determination unit 114 is an example of the used language determination unit of the present invention.

  The display language instruction unit 115 transmits an instruction to specify the language of characters displayed on the operation screen of the check-in terminal 20. Specifically, the display language instruction unit 115 displays the operation screen of the check-in terminal 20 based on the determination result by the time determination unit 112, the determination result by the group reservation determination unit 113, and the determination result by the used language determination unit 114. Send information that indicates the display language. For example, when a plurality of users make a group reservation, the language used is “English”, and the current time reaches the first predetermined time 30 minutes before the estimated arrival time, the display language instruction unit 115 Information indicating “English” as the display language is transmitted to the check-in terminal 20.

  The update processing unit 116 updates the check-in information 122 when the check-in procedure of the user at the accommodation facility is completed.

[Check-in terminal 20]
As shown in FIG. 2, the check-in terminal 20 includes a control unit 21, a storage unit 22, an operation display unit 23, a speaker 24, a reading unit 25, a camera 26, a communication interface 27, and the like. The check-in terminal 20 may be an information processing device such as a personal computer. FIG. 6 is an external view showing an example of the check-in terminal 20. As shown in FIG. 6, in the check-in terminal 20, the user can touch the operation display unit 23. The user performs a check-in procedure and a check-out procedure while operating the operation screen displayed on the operation display unit 23. The camera 26 is provided on the upper part of the operation display unit 23 and captures, for example, a face image of the user. The check-in terminal 20 includes a card insertion unit for inserting cards such as a credit card, a card issuing unit for issuing a room key, and an inserting unit for inserting coins and bills.

  The communication interface 27 is a communication interface for connecting the check-in terminal 20 to the communication network N1 in a wired or wireless manner and executing data communication with the management apparatus 10 via the communication network N1 according to a predetermined communication protocol. Is.

  The operation display unit 23 is a user interface including a display unit such as a liquid crystal display or an organic EL display that displays various kinds of information, and an operation unit such as a touch panel that receives an operation.

  The camera 26 is a digital camera that captures an image of a user and outputs it as digital image data. The camera 26 may be a network camera. The camera 26 may also have a sensor function of detecting a person in front of the check-in terminal 20. The speaker 24 outputs sound. For example, the speaker 24 outputs operation guidance regarding the check-in procedure by voice.

  The reading unit 25 reads an information code such as a QR code. The reading unit 25 may also have a function of scanning a user's passport, passport, identification card, and the like.

  The storage unit 22 is a non-volatile storage unit such as a flash memory that stores various types of information. For example, the storage unit 22 stores a control program such as a check-in processing program for causing the control unit 11 to execute a check-in processing (see FIG. 9) described later. For example, the check-in processing program is non-temporarily recorded on a computer-readable recording medium such as a CD or a DVD, and is a reading device such as a CD drive or a DVD drive electrically connected to the check-in terminal 20. It is read by (not shown) and stored in the storage unit 22. The check-in processing program may be downloaded to the storage unit 22 of the check-in terminal 20 via the communication network N1.

  The control unit 21 has control devices such as a CPU, a ROM, and a RAM. The CPU is a processor that executes various arithmetic processes. The ROM is a non-volatile storage unit in which control programs such as a BIOS and an OS for causing the CPU to execute various arithmetic processes are stored in advance. The RAM is a volatile or non-volatile storage unit that stores various types of information, and is used as a temporary storage memory (work area) for various processes executed by the CPU. Then, the control unit 21 controls the check-in terminal 20 by executing various control programs stored in the ROM or the storage unit 22 in advance by the CPU.

  Specifically, as shown in FIG. 2, the control unit 21 includes various processing units such as a reception processing unit 211, a display processing unit 212, a display language changing unit 213, an authentication processing unit 214, and a payment processing unit 215. The control unit 21 functions as the various processing units by executing various processes according to the check-in processing program by the CPU. Further, some or all of the processing units included in the control unit 21 may be configured by electronic circuits. The check-in processing program may be a program for causing a plurality of processors to function as the various processing units.

  The reception processing unit 211 acquires operation information operated by the user of the accommodation facility on the operation display unit 23 of the check-in terminal 20. For example, when the user operates the check-in procedure on the check-in screens shown in FIGS. 7 and 8, the reception processing unit 211 acquires the operation information. In the check-in procedure, if the user is a foreigner, a procedure for scanning a passport, a procedure for inputting guest information such as a reservation number, name, telephone number, address, and signature, a settlement procedure, and selecting a room key Procedures are included. In the check-in procedure, when the user holds the QR code displayed on the user terminal 30 (mobile terminal) on the reading unit 25 (see FIG. 6), the reception processing unit 211 reads the QR code. The guest information included in the QR code may be acquired.

  The display processing unit 212 causes the operation display unit 23 to display various types of information. For example, the display processing unit 212 causes the operation display unit 23 to sequentially display operation screens for inputting information necessary for the check-in procedure. The display processing unit 212 causes the operation display unit 23 to display other various messages. When the check-in terminal 20 has a function of performing the check-out procedure, the operation display unit 23 sequentially displays operation screens for inputting information necessary for the check-out procedure.

  The display language changing unit 213 changes the display language of the operation screen displayed on the operation display unit 23 according to an instruction (command) from the display language instruction unit 115 of the management device 10. The display language changing unit 213 is an example of the display mode changing unit of the present invention. In the initial setting, the check-in terminal 20 sets the display language of the operation screen to “Japanese” (the native language of the country where the accommodation facility is located). The default language can be changed by the administrator, for example. FIG. 7 is a diagram showing an example of the operation screen when the display language is set to “Japanese”. The operation screen shown in FIG. 7 is a reception screen for check-in and check-out procedures. The reception screen includes a "check-in" button, a "check-out" button, a language selection button, a "vacancy search" button, and the like. The user who has arrived at the accommodation facility touches the “check-in” button on the reception screen to start the check-in procedure. When the check-in procedure is started on the Japanese operation screen, the subsequent operation screens are displayed in "Japanese".

  When the display language changing unit 213 acquires an instruction of “English” from the display language instruction unit 115 of the management device 10, the display language changing unit 213 changes the display language of the operation screen displayed on the operation display unit 23 to “English” and displays the operation screen. Display the content in "English". FIG. 8 is a diagram showing an example of the operation screen when the display language is changed to “English”. When the check-in procedure is started on the English operation screen, the subsequent operation screens are displayed in "English".

  The authentication processing unit 214 authenticates the user based on the information input in the check-in procedure. For example, the authentication processing unit 214 refers to the reservation information 121 (see FIG. 5) stored in the management device 10 and authenticates the user when the information input by the user matches the reservation information 121. Allow accommodation. Further, when the passport image scanned by the reading unit 25 and the face image of the user captured by the camera 26 match, the authentication processing unit 214 authenticates the user and permits the accommodation.

  The payment processing unit 215 performs payment for payment of the accommodation fee when the user completes the input of the information required for check-in and the user is successfully authenticated. For example, when the user inserts a credit card into the card insertion unit of the check-in terminal 20, the payment processing unit 215 sends a payment request to the payment server of the payment operator used by the user to perform payment processing.

  When the payment process is completed, the check-in terminal 20 issues a room key (card key) to the user, for example, to complete the check-in procedure. The check-in procedure is performed by each user individually.

[Check-in processing]
Hereinafter, an example of the check-in processing executed in the accommodation facility check-in system 100 will be described with reference to FIG. 9. The check-in process is executed by the control unit 11 of the management device 10 and the control unit 21 of the check-in terminal 20. For example, the control units 11 and 21 start executing the check-in processing by starting execution of the check-in processing program each time the date changes. It should be noted that the check-in process may be terminated midway according to a predetermined operation on the management device 10 and the check-in terminal 20.

  The present invention can be understood as an invention of a check-in method (an example of the accommodation facility use management method of the present invention) that executes one or more steps included in the check-in processing.

  In addition, one or more steps included in the check-in process described here may be appropriately omitted. Further, the steps in the check-in process may be executed in different orders within a range in which the same effect is produced. Further, here, a case where each step in the check-in processing is distributed and executed by a plurality of processors corresponding to the control units 11 and 21 will be described as an example, but in another embodiment, one processor is used. Each step in the check-in process may be executed.

  Here, the check-in process corresponding to the above-described specific example will be described.

  In step S11, the control unit 21 (reservation processing unit 111) acquires the reservation information 121 of the target date (current day) from the storage unit 12. Here, the control unit 21 acquires the reservation information 121 (see FIG. 5) of July 1, 2018 from the storage unit 12. Step S11 is an example of the reservation information acquisition step of the present invention.

  In step S12, the control unit 21 (time determination unit 112) acquires the estimated arrival time included in the reservation information 121. For example, the control unit 21 acquires the estimated arrival time that is later than the current time and closest to the current time. When the current time is “16:15”, the control unit 21 acquires “17:00” as the estimated arrival time. Step S12 is an example of the estimated arrival time acquisition step of the present invention.

  In step S13, the time determination unit 112 determines whether the current time has reached the first predetermined time. The first predetermined time is set, for example, to a time that is a predetermined time (for example, 30 minutes) before the estimated arrival time. Here, the first predetermined time is “16:30”. When the current time has reached the first predetermined time (S13: YES), the process proceeds to step S14.

  In step S14, the control unit 11 (group reservation determination unit 113) determines whether the reservation corresponding to the estimated arrival time is a group reservation. Here, since the reservation person A of the reservation corresponding to “17:00” has made a reservation for the five guests A to E (see FIG. 5), the control unit 11 controls the reservation of the users A to E. Is determined to be a group reservation (S14: YES), and the process proceeds to step S15. If the reservation is not a group reservation (S14: NO), the process returns to step S12.

  In step S15, the control unit 11 (used language determination unit 114) determines the used language of the user based on the information included in the reservation information 121. For example, the control unit 11 determines the language used by the user based on the information on the address of the user. Here, the control unit 11 determines that the language used by the users A to E is “English”.

  In step S16, the control unit 11 (used language determination unit 114) determines whether or not the determined language is a foreign language, that is, the determined language is different from Japanese (the native language of the country where the accommodation facility is located). Or not. When the determined language is “English”, the control unit 11 (display language instruction unit 115) transmits the information instructing “English” to the check-in terminal 20. If the determined language is not a foreign language (S16: NO), the process returns to step S12.

  In step S17, in the check-in terminal 20, the control unit 21 (display language changing unit 213) changes the display language of the operation screen displayed on the operation display unit 23 based on the instruction received from the management device 10. Here, since the control unit 21 receives the information instructing “English” from the management device 10, the display language of the operation screen is changed from “Japanese” (see FIG. 7) to “English” (see FIG. 8). To do. Step S17 is an example of the display mode changing step of the present invention.

  When the check-in procedure of the users A to E corresponding to the group reservation is completed in step S18 (S18: YES), the process proceeds to step S19. That is, the display language is maintained at "English" until the check-in procedure for all users A to E is completed.

  In step S19, the control unit 21 (display language changing unit 213) changes the display language of the operation screen displayed on the operation display unit 23 to the default language (here, “Japanese”). That is, the control unit 21 returns the changed display language to the display language before the change when the check-in procedure of the user is completed. Then, the process returns to step S12. In this way, the above process is repeated until the check-in procedure for all the reservations registered in the reservation information 121 is completed.

  Since the user may not arrive at the estimated arrival time, the control unit 21 (display language changing unit 213) may change the display language to "English" and then display the display language after a certain time has elapsed. May be returned to the default language (“Japanese”). For example, when the time determination unit 112 of the management device 10 determines that the current time has reached the second predetermined time, the display language instruction unit 115 of the management device 10 checks the information designating “Japanese”. It may be transmitted to the in-terminal 20.

  According to the accommodation facility check-in system 100 according to the embodiment of the present invention, when the current time approaches the estimated arrival time registered when the user makes the accommodation reservation, the display language of the operation screen of the check-in terminal 20 is concerned. Switch to the language used by the user. Therefore, the user does not need to perform the operation of changing the display language of the operation screen when arriving at the accommodation facility and performing the check-in procedure. Further, when the user arrives at the accommodation facility, the user can immediately understand the display content of the operation screen without going to the front of the check-in terminal 20. Therefore, the convenience of the check-in procedure by the user can be improved. Also, for users of foreign groups, the display language is kept in a foreign language until the check-in procedure for all users is completed, so each user can perform the check-in procedure smoothly. .. Therefore, it is possible to prevent waiting for a long time or formation of a line for the check-in procedure.

  The accommodation facility check-in system 100 of the present invention is not limited to the embodiment described above, and may have the following forms.

  As another embodiment, the accommodation facility check-in system 100 may be configured to change the display language of the operation screen of the check-in terminal 20 to the language used by the user when the current time reaches the estimated arrival time. In this configuration, the time determination unit 112 determines whether or not the current time has reached the estimated arrival time in step S13 shown in FIG. 9, for example.

  As another embodiment, the accommodation facility check-in system 100 may be configured such that the control unit 11 of the management device 10 does not include the group reservation determination unit 113. FIG. 10 shows the procedure of the check-in process in which the process of the group reservation determination unit 113 is omitted. In the process of the flowchart shown in FIG. 10, each process except the process of the group reservation determination unit 113 is the same as the process of the flowchart shown in FIG. According to the process shown in FIG. 10, even if the user is not a group, that is, even if the user is one, the display language of the operation screen of the check-in terminal 20 is changed to the language used by the user.

  Further, as another embodiment, the control unit 11 of the management device 10 may set the standard display language on the operation screen of the check-in terminal 20 based on the check-in status of the guest staying on the day. .. The standard display language is the display language of the operation screen when the check-in terminal 20 is not operated by the user, that is, in the standby state. For example, the control unit 11 sets the standard display language based on the ratio of the language used by the user who has not completed the check-in procedure. FIG. 11 shows check-in information 122 including the check-in status at the time of “17:15”, for example. Here, at the time of "17:15", it is shown that the five users K to O have not yet completed the check-in procedure. In this case, the language used by three users L, M, and O among the five users K to O is “English”, and the language used by two users K and N is “Japanese”. Is. Therefore, as shown in the used language ratio 122a in FIG. 12, the ratio of "Japanese" is "40%" and the ratio of "English" is "60%". The used language ratio 122a is calculated from the check-in information 122 shown in FIG. In this case, the control unit 11 sets the standard setting of the display language of the operation screen of the check-in terminal 20 to “English”. The control unit 11 may change the standard setting of the display language of the operation screen of the check-in terminal 20 when the ratio exceeds a preset threshold value. The above-described processing (see FIGS. 9 and 10) can be applied to the processing for changing the display language after the standard setting.

  As another embodiment, the control unit 11 of the management device 10 controls the display language of the standard setting of the check-in terminal 20 based on the reservation status of the user who will be staying on the day regardless of the check-in status. May be set. For example, the control unit 11 sets the standard display language based on the ratio of the language used by the user who is planning to stay at predetermined time intervals (for example, one hour). For example, of the users who have registered the estimated arrival time at “17:00 to 18:00”, the ratio of users whose language is “English” is greater than the ratio of users whose language is “Japanese”. In this case, the control unit 11 sets the standard setting of the display language of the operation screen of the check-in terminal 20 to “English”. Further, for example, of the users who have registered the estimated arrival time at “18:00 to 19:00”, the ratio of users whose language is “Japanese” is greater than the ratio of users whose language is “English”. When it is larger, the control unit 11 sets the standard setting to “Japanese”. The control unit 11 may be configured to change the standard setting when the ratio exceeds a preset threshold value.

  In addition, as another embodiment, the accommodation facility check-in system 100 has a display mode such as the size of characters displayed on the operation screen of the check-in terminal 20, the color of characters or background (such as brightness), and the arrangement of characters or images. It may be changed (emphasized). For example, the accommodation facility check-in system 100 increases the character size when the user is an elderly person, based on the birthday or age information registered in the reservation information 121. FIG. 13 shows an example of an operation screen whose display mode has been changed for the elderly. In addition, the accommodation facility check-in system 100, in order to improve the convenience of the user, for example, omits the “check-out” button as shown in FIG. Etc.), the display content may be changed. For example, the accommodation facility check-in system 100 may display an image image of the country on the operation screen based on the address or nationality information of the user included in the reservation information 121, or the use included in the reservation information 121. The operation screen for men or women may be displayed based on the gender information of the person, or the operation screen for young people or the elderly may be displayed based on the age information of the user included in the reservation information 121. You may.

  The accommodation facility check-in system 100 may perform a process of changing the size of characters and the like in addition to the above process (see FIGS. 9 and 10). That is, the accommodation facility check-in system 100 changes the display mode of the operation screen of the check-in terminal 20, such as the display language and the character size, based on the reservation information 121 and the estimated arrival time. In particular, the accommodation facility check-in system 100 displays the display mode of the operation screen of the check-in terminal 20 at the first predetermined time based on the estimated arrival time, the attribute of the user included in the reservation information 121, for example, the address, nationality, Change based on age etc. Accordingly, when the user arrives at the accommodation facility and performs the check-in procedure, the user does not need to perform, for example, an operation of changing the display language of the check-in terminal 20 or an operation of changing the character size. Therefore, it becomes possible to improve the convenience of the check-in procedure by the user at the accommodation facility.

  In this way, the accommodation facility check-in system 100 displays the operation screen of the check-in terminal 20 based on the reservation information 121 acquired by the reservation processing unit 111 and the estimated arrival time acquired by the time determination unit 112. A configuration for changing the aspect is provided.

  In another embodiment, the update processing unit 116 of the management device 10 sends the email to the user's email address when the check-in procedure by the user is not completed even after a certain time has passed from the scheduled arrival time at the time of reservation. A message to inquire about the new estimated arrival time may be notified. The update processing unit 116 updates the estimated arrival time of the reservation information 121 when the reply of the new estimated arrival time is received from the user. The update processing unit 116 is an example of the notification processing unit of the present invention, and the new estimated arrival time is an example of the changed estimated arrival time of the present invention. As a result, in the check-in procedure, the display mode of the operation screen can be changed by reflecting the change in the estimated arrival time.

  As another embodiment, the accommodation facility check-in system 100 may perform voice guidance of the check-in procedure at the check-in terminal 20 in the language used determined by the language determining unit 114.

  Further, as another embodiment, a part or all of the reservation processing unit 111, the time determination unit 112, the group reservation determination unit 113, the used language determination unit 114, the display language instruction unit 115, and the update processing unit 116 of the management device 10 are provided. The processing unit may be provided in the check-in terminal 20. That is, each function described above included in the accommodation facility check-in system 100 may be realized by a plurality of devices or may be realized by one device.

  As another embodiment, the accommodation facility check-in system 100 may change the display mode of the operation screen of the check-in terminal 20 based on the scheduled check-out time. The scheduled check-out time is included in the reservation information 121, for example. For example, when making a reservation for accommodation, the user inputs the scheduled check-out time that represents the scheduled time for checking out the accommodation facility. The time determination unit 112 of the management device 10 acquires the scheduled check-out time from the reservation information 121 and compares the current time with the scheduled check-out time. For example, the time determination unit 112 determines whether or not the current time has reached a first predetermined time that represents a time that is a predetermined time (for example, 30 minutes) before the scheduled checkout time. The display language instruction unit 115 of the management device 10 is, for example, a group reservation for a plurality of users, the language used is “English”, and the current time is at the first predetermined time 30 minutes before the scheduled check-out time. When reaching, the information which instruct | indicates "English" as a display language is transmitted to the check-in terminal 20. When the display language changing unit 213 of the check-in terminal 20 receives the instruction of “English” from the management device 10, the display language of the operation screen displayed on the operation display unit 23 is changed to “English” and the display content is changed. Is displayed in "English".

  According to this configuration, when the current time approaches the check-out scheduled time registered when the user makes the accommodation reservation, the display language of the operation screen of the check-in terminal 20 is switched to the language used by the user. Therefore, the user does not need to perform the operation of changing the display language of the operation screen when performing the checkout procedure. Further, the user can immediately understand the display content of the operation screen without going to the front of the check-in terminal 20. Therefore, the convenience of the checkout procedure by the user can be improved. Also, for users of foreign organizations, the display language is kept in a foreign language until all users complete the check-out procedure, so each user can perform the check-out procedure smoothly. .. Therefore, it is possible to prevent waiting for a long time or queues for the checkout procedure.

  As described above, according to the accommodation facility check-in system 100 according to the present invention, it is possible to improve the convenience of the check-in procedure or the check-out procedure by the user at the accommodation facility.

10: management device 11: control unit 12: storage unit 13: operation display unit 14: communication interface 20: check-in terminal 21: control unit 22: storage unit 23: operation display unit 24: speaker 25: reading unit 26: camera 27 : Communication interface 100: Accommodation facility check-in system 111: Reservation processing unit 112: Time determination unit 113: Group reservation determination unit 114: Language used determination unit 115: Display language instruction unit 116: Update processing unit 121: Reservation information 122: Check IN information 211: reception processing unit 212: display processing unit 213: display language changing unit 214: authentication processing unit 215: payment processing unit

Claims (12)

A reservation information acquisition unit that acquires the reservation information of the user of the accommodation facility,
From the reservation information acquired by the reservation information acquisition unit, a scheduled time acquisition unit that acquires an estimated arrival time that represents the scheduled time of arrival at the accommodation facility,
The reservation information acquisition unit is a display mode of an operation screen on an operation terminal operated by a user of the accommodation facility, and a display mode of operation information for the user to perform a check-in procedure of the accommodation facility. A display mode changing unit that changes based on the reservation information acquired by and the estimated arrival time acquired by the scheduled time acquiring unit ,
Based on the reservation information acquired by the reservation information acquisition unit, a group reservation determination unit that determines whether the reservation corresponding to the reservation information is a group reservation,
Equipped with
Wherein the display mode changing unit, until said reservation by Groups judgment unit checks in procedure by all users included in the organization reservation if it is determined that the group booking is completed, group bookings user Keep the display mode changed for
Accommodation facility management system. The display mode changing unit changes the display mode of the operation information on the operation screen to a display mode according to the attribute of the user included in the group reservation.
The accommodation facility use management system according to claim 1. The display mode changing unit returns the changed display mode to the display mode before the change when the check-in procedure by all the users included in the group reservation is completed,
The accommodation facility use management system according to claim 2 . Further comprising a use language determination unit that determines the use language of the user included in the group reservation based on the reservation information,
The display mode changing unit changes the language of the operation information on the operation screen to the use language determined by the use language determining unit,
The accommodation facility use management system according to any one of claims 1 to 3 . The use language determination unit determines the use language of the user based on at least one of the address, residence, nationality, and name which are attributes of the user included in the reservation information.
The accommodation facility use management system according to claim 4 . The display mode changing unit emphasizes the characters of the operation information on the operation screen based on the age that is the attribute of the user included in the reservation information.
The accommodation facility use management system according to claim 2 .   The display mode changing unit determines the size of the character, the color of the character or the background, or the arrangement of the character or the image corresponding to the operation information of the operation screen based on the attribute of the user included in the group reservation. Change
  The accommodation facility use management system according to claim 2.   The display mode changing unit changes the display mode of the operation screen to a display mode for men or women, based on gender which is an attribute of the user included in the group reservation.
  The accommodation facility use management system according to claim 2. A message to inquire the user of the changed estimated arrival time, which represents the new estimated arrival time, when the check-in procedure by the user is not completed within a certain time after the estimated arrival time acquired by the estimated time acquisition unit. Further comprises a notification processing unit for notifying
The notification processing unit updates the estimated arrival time included in the reservation information to the changed estimated arrival time when the changed estimated arrival time is acquired from the user,
The accommodation facility use management system according to any one of claims 1 to 8 . The scheduled time acquisition unit acquires, from the reservation information acquired by the reservation information acquisition unit , a check-out scheduled time indicating a scheduled time to check out the accommodation facility,
The display mode changing unit displays the display mode of the operation information for the user to perform the checkout procedure of the accommodation facility by the reservation information acquired by the reservation information acquisition unit and the scheduled time acquisition unit. Change based on the scheduled check-out time to be acquired, and if the group reservation determination unit determines that the reservation is a group reservation, the check-out procedure by all users included in the group reservation is completed. Maintain the display mode changed to
The accommodation facility use management system according to any one of claims 1 to 9 . A reservation information acquisition step for acquiring the reservation information of the user of the accommodation facility,
From the reservation information acquired by the reservation information acquisition step, an estimated arrival time acquisition step of acquiring an estimated arrival time representing an estimated time of arrival at the accommodation facility,
A display mode of Misao drawing surface that put to the operation terminal by a user of the accommodation to operation, the display mode of operation for the information for which the user performs an operation of the check-in procedure of the accommodation, the reservation A display mode changing step of changing based on the reservation information acquired in the information acquiring step and the estimated arrival time acquired in the estimated arrival time acquiring step ;
A method for managing accommodation facility use, which comprises:
Furthermore, based on the reservation information acquired by the reservation information acquisition step, the group reservation determination step of determining whether the reservation corresponding to the reservation information is a group reservation is executed by a computer,
In the display mode changing step, until said reservation by Groups determining step to check in by all users included in the organization reservation if it is determined that the group booking is completed, group bookings user Keep the display mode changed for
Accommodation facility management method. A reservation information acquisition step for acquiring the reservation information of the user of the accommodation facility,
From the reservation information acquired by the reservation information acquisition step, an estimated arrival time acquisition step of acquiring an estimated arrival time representing an estimated time of arrival at the accommodation facility,
A display mode of Misao drawing surface that put to the operation terminal by a user of the accommodation to operation, the display mode of operation for the information for which the user performs an operation of the check-in procedure of the accommodation, the reservation A display mode changing step of changing based on the reservation information acquired in the information acquiring step and the estimated arrival time acquired in the estimated arrival time acquiring step ;
A program for causing a computer to execute,
Furthermore, based on the reservation information acquired by the reservation information acquisition step, the computer is caused to execute a group reservation determination step of determining whether or not the reservation corresponding to the reservation information is a group reservation,
In the display mode changing step, until said reservation by Groups determining step to check in by all users included in the organization reservation if it is determined that the group booking is completed, group bookings user Keep the display mode changed for
program.

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