JP2021078037A - Automatic voice response device, server device, automatic voice response method, page transmission method, and program - Google Patents

Abstract

To provide an automatic voice response device that responds with automatic voice to a call from a user, receives input information input by the user in response to the automatic voice, acquires a text corresponding to at least part of the input information and a unique first page identifier, and transmits the text and the identifier to a server device.SOLUTION: An information system includes an automatic voice response device 4 comprising: a call reception unit 141 for receiving a call from a user; an automatic voice response unit 142 for responding with automatic voice to the call; an input reception unit 143 for receiving input information input by the user in response to the automatic voice; a text acquisition unit 144 for acquiring a text corresponding to at least part of the input information; a page identifier acquisition unit 431 for acquiring a unique page identifier for identifying a page; and a page identifier transmission unit 441 for transmitting the text acquired by the text acquisition unit and a first page identifier, the page identifier acquired by the page identifier acquisition unit, to a server device.SELECTED DRAWING: Figure 9

Description

The present invention relates to an automatic voice response device or the like that responds to a telephone call from a user by automatic voice and receives information input by the user.

Conventionally, the number to be pushed for each type of inquiry is automatically answered to the call from the user, the number pushed by the user is accepted for the automatic voice, and the address of the Web page corresponding to the number is acquired. However, there was an automatic voice response device that sends the address to the user by short mail (see, for example, Patent Document 1).

International Publication No. 2017/158713

However, conventionally, a text corresponding to at least a part of the input information and a unique first page identifier are used to answer the call from the user by automatic voice and accept the input information input by the user for the automatic voice. There was no automatic voice response device to acquire and send to the server device.

Further, conventionally, a text and a first page identifier are received from an automatic voice response device, a unique URI corresponding to the first page identifier is supported, and a page containing the text is acquired and accumulated, while a user terminal is used. There was also no server device that received a page access instruction using a URI, acquired a page corresponding to the URI, and transmitted it to the user terminal.

The automatic voice response device of the first invention has a power receiving unit that receives a call from a user, an automatic voice response unit that responds to a phone call by automatic voice, and input information that is information input by the user to the automatic voice. An input reception unit that accepts, a text acquisition unit that acquires text corresponding to at least a part of input information, a page identifier acquisition unit that acquires a unique page identifier that identifies a page, and a text acquired by the text acquisition unit. It is an automatic voice response device including a page identifier transmission unit that transmits a first page identifier, which is a page identifier acquired by the page identifier acquisition unit, to a server device.

With such a configuration, an automatic voice is answered to a call from the user, the input information input by the user is received for the automatic voice, the text corresponding to at least a part of the input information, and the unique first page identifier. Can be provided as an automatic voice response device that acquires and sends the information to the server device.

The automatic voice response device also usually performs a process for transmitting a text message including at least a part of the acquired text and the first page identifier to the user terminal, as in the third invention described below. The first page identifier included in the text message is, for example, the URI corresponding to the page, but may be a character string that constitutes a part of the URI.

Further, as in the ninth invention below, the server device receives the text and the first page identifier from the automatic voice response device, supports a unique URI corresponding to the first page identifier, and displays a page containing the text. While acquiring and accumulating, the page access instruction using the URI is received from the user terminal, the page corresponding to the URI is acquired, and the page corresponding to the URI is transmitted to the user terminal.

As a result, in response to receiving the user's input information for the automatic voice, the text corresponding to at least a part of the input information and the unique URI are acquired, corresponding to the URI, and include at least a part of the text. While constructing and accumulating pages, a mechanism is realized in which a page corresponding to a URI is acquired and transmitted to the user terminal in response to receiving a page access instruction using a URI from the user terminal.

Therefore, when the user terminal receives the page from the server device and outputs the page, the user can easily confirm at least a part of the input information.

Further, in the automatic voice response device of the second invention, the input information is the voice that the user responds to the automatic voice with respect to the first invention, and the text acquisition unit is the voice to the input information. It is an automatic voice response device that recognizes and acquires a text including at least a part of the voice recognition result.

With such a configuration, an automatic voice is answered to a call from a user, input information which is a voice answered by the user in response to the automatic voice is received, a text corresponding to at least a part of the input information, and a unique first. It is possible to provide an automatic voice response device that acquires a page identifier and sends it to a server device.

Further, the automatic voice response device of the third invention provides at least a part of the text acquired by the text acquisition unit addressed to the user's mobile phone number and the first page identifier for the first or second invention. It is an automatic voice response device further including a text message transmission processing unit that performs processing for transmitting a text message including the text message.

With such a configuration, the user can carry the text message including at least a part of the acquired text and the first page identifier to the user's mobile phone number by performing a process for sending the text message to the user's mobile phone number. By browsing the page on the telephone terminal, you can easily and quickly confirm the input information.

Further, the automatic voice response device of the fourth invention further includes a page constituent unit that constitutes a page by using the text acquired by the text acquisition unit for any one of the first to third inventions. The page identifier transmission unit is an automatic voice response device that transmits the page configured by the page configuration unit and the first page identifier acquired by the page identifier acquisition unit to the server device.

With such a configuration, the processing load of the server device can be reduced by constructing a page using the acquired text and transmitting the configured page and the acquired first page identifier to the server device.

Further, in the automatic voice response device of the fifth invention, the page identifier acquisition unit is a page identifier of a page having two or more different roles with respect to any one of the first to fourth inventions, and each is unique. Two or more page identifiers are generated, and the page identifier transmission unit is a page composed of the text acquired by the text acquisition unit or a page composed of the page using the text, and two or more pages acquired by the page identifier acquisition unit. It is an automatic voice response device that sends the page identifier of the above to the server device.

With such a configuration, by transmitting the acquired text or the configured page and the acquired two or more page identifiers to the server device, the user can confirm and correct the input information on each dedicated page.

Further, the automatic voice response device of the sixth invention further includes a mobile phone number acquisition unit for acquiring the mobile phone number of the caller of the telephone call for any one of the first to fifth inventions, and has a page. The identifier transmission unit is an automatic voice response device that also transmits the user's mobile phone number to the server device.

With this configuration, when the source of the telephone call is a mobile phone terminal, the server device can perform processing such as authentication using the mobile phone number by automatically acquiring the mobile phone number and transmitting it to the server device.

Further, the automatic voice response device of the seventh invention further includes an automatic voice storage unit for storing automatic voice for each of two or more items for any one of the first to sixth inventions. The automatic voice response unit outputs the automatic voice stored in the automatic voice storage unit for each item, the input reception unit receives the input information for each item, and the text acquisition unit acquires the text for each item. Then, an automatic voice response device that constitutes a structured structured text having two or more pairs of tags and texts corresponding to the items, and the page identifier transmission unit transmits the structured text and the page identifier to the server device. Is.

With such a configuration, the server device can easily configure the page by transmitting the structured text and the page identifier to the server device.

Further, the automatic voice response device of the eighth invention further includes a determination unit for determining whether or not the originator of the telephone call is a mobile phone terminal for any one of the first to seventh inventions, and automatically. When the determination unit determines that the originator of the call is not a mobile phone terminal, the voice response unit responds via the originator with an automatic voice requesting the input of the mobile phone number, and the input reception unit is a mobile phone from the user. It is an automatic voice response device that accepts the input of a telephone number via the sender.

With such a configuration, when the call source is a mobile phone terminal, the mobile phone number can be automatically acquired.

Further, the server device of the ninth invention includes a server storage unit in which pages corresponding to one or more URIs are stored, and a text and a first from the automatic voice response device of any one of the first to eighth inventions. Corresponds to the unique URI corresponding to the first server receiver that receives the page identifier and the first page identifier received by the first server receiver, and acquires the page containing the text received by the first server receiver. , Corresponds to the server configuration unit stored in the server storage unit, the second server receiving unit that receives the page access instruction using URI from the user terminal, and the URI corresponding to the page access instruction received by the second server receiving unit. It is a server device including a server acquisition unit that acquires a page from a server storage unit and a first server transmission unit that transmits the page acquired by the server acquisition unit to a user terminal.

With such a configuration, the text and the first page identifier are received from the automatic voice response device, the unique URI corresponding to the first page identifier is supported, and the page containing the text is acquired and accumulated, while the user terminal. It is possible to provide a server device that receives a page access instruction using a URI, acquires a page corresponding to the URI, and transmits the page to the user terminal.

Therefore, depending on the reception of the user's input information for the automatic voice, the text corresponding to at least a part of the input information and the unique URI are acquired, and the page corresponding to the URI and containing at least a part of the text is obtained. On the other hand, a mechanism is realized in which a page corresponding to a URI is acquired and transmitted to the user terminal in response to receiving a page access instruction using the URI from the user terminal.

Further, in the server device of the tenth invention, with respect to the ninth invention, the first server receiving unit receives at least two page identifiers, a first page identifier and a second page identifier, and a text. The server configuration unit corresponds to the unique first URI corresponding to the first page identifier received by the first server receiver, configures the page containing the text received by the first server receiver, and stores it in the server storage unit. Then, it corresponds to the unique second URI corresponding to the second page identifier received by the first server receiver, constitutes a page including the user's mobile phone number, stores it in the server storage, and stores it in the second server receiver. Receives a page access instruction using the first URI or the second URI from the user terminal, and the server acquisition unit corresponds to the first URI or the second URI corresponding to the page access instruction received by the second server receiving unit. It is a server device that acquires the page to be stored from the server storage unit.

With this configuration, the user can send two pages, one identified by the first page identifier and containing the text and the other identified by the second page identifier and containing the mobile phone number, to the user terminal. For example, you can perform different tasks such as modifying the entered text or authenticating with a mobile phone number.

Further, in the server device of the eleventh invention, the page identified by the first URI is a page for correcting the text with respect to the tenth invention, and the user terminal gives an instruction to correct the text of the page. It is a server device further including a third server receiving unit receiving from, and a server modifying unit that modifies the text of the page according to the modification instruction received by the third server receiving unit.

With such a configuration, the user can also change the input information by modifying the text included in the page identified by the first URI according to the modification instruction from the user terminal.

Further, in the server device of the twelfth invention, the page identified by the second URI for the tenth or eleventh invention is a page for the user to answer the questionnaire, and the page of the questionnaire A server device further including a fourth server receiving unit that receives answer information from a user terminal and a server storage unit that stores the answers to the questionnaire received by the fourth server receiving unit in the server storage unit in association with the mobile phone number. Is.

With such a configuration, the user can collect a set of the answer and the mobile phone number by answering the questionnaire using the page identified by the second URI.

Further, the server device of the thirteenth invention has the user authentication screen information which is the information of the user authentication screen for user authentication in the server storage unit for any one of the ninth to the twelfth inventions. Is stored, the first server receiving unit also receives the user's mobile phone number, associates it with the page configured by the page configuration unit, and stores the user's mobile phone number in the server storage unit. And, when the second server receiving unit receives the page access instruction, the user authentication screen information which is the screen information for user authentication using the mobile phone number corresponding to the page corresponding to the URI corresponding to the page access instruction. To the second server transmitter that sends the message to the user terminal, the fifth server receiver that receives the mobile phone number from the user terminal, the mobile phone number received by the fifth server receiver, and the URI that corresponds to the page access instruction. It is further equipped with a server authentication unit that determines whether or not the mobile phone number corresponding to the corresponding page is the same, and the first server transmission unit is a server acquisition unit only when it is determined that the server authentication unit is the same. It is a server device that sends the page acquired by the user terminal to the user terminal.

With such a configuration, the page can be safely transmitted to the user terminal by performing user authentication using the mobile phone number.

According to the present invention, in response to receiving input information input by a user for automatic voice, a text corresponding to at least a part of the input information and a unique URI are acquired, and the URI is supported. Then, while constructing and accumulating a page containing at least a part of the text, the page corresponding to the URI is acquired in response to receiving the page access instruction using the URI from the user terminal, and the user terminal is used. A mechanism to send to is realized.

Block diagram of the information system according to the first embodiment Flow chart explaining the operation of the automatic voice response device Flow chart explaining the mobile phone number acquisition process Data structure diagram of the automatic voice information Diagram showing an example of the output of the text message Block diagram of the information system according to the second embodiment Flow chart explaining the operation of the automatic voice response device Flow chart explaining the operation of the server device Block diagram of the information system according to the third embodiment Block diagram of the server device Flow chart explaining the operation of the automatic voice response device Flow chart explaining the operation of the server device Flow chart explaining the operation of the user terminal Diagram showing an example of the output of the text message The figure which shows an example of the user authentication screen Diagram showing an example of the correction page Diagram showing an example of the answer page External view of the computer system in each embodiment Diagram showing an example of the internal configuration of the computer system

Hereinafter, three embodiments of the automatic voice response device and the like will be described with reference to the drawings. In addition, since the components with the same reference numerals perform the same operation in each embodiment, the description may be omitted again.

Hereinafter, two embodiments of the automatic voice response device and the like will be described with reference to the drawings. In addition, since the components with the same reference numerals perform the same operation in each embodiment, the description may be omitted again. Further, since the components having the same name and different reference numerals in each embodiment perform the same operation except for a part, only the different operation will be described, and the same operation will not be described again. May be done.

(Embodiment 1)
FIG. 1 is a block diagram of the information system 100 according to the present embodiment. The information system 100 includes one or more automatic voice response devices 1, one or more telephone terminals 2, and a server device 3.

The one or more automatic voice response devices 1 are connected to the one or more telephone terminals 2 so as to be able to talk with each other via, for example, a network such as a LAN or the Internet, a wireless or wired communication line, or the like. The server device 3 is communicably connected to each of one or more automatic voice response devices 1 and one or more telephone terminals 2 via a network or a communication line.

The automatic voice response device 1 is, for example, a server of a business operator engaged in a business such as TV shopping or home delivery, but may be a cloud server, an ASP server, or the like, regardless of its type or location.

The telephone terminal 2 is a terminal having a telephone function. The telephone function is a function related to a telephone. The telephone function is, for example, a function for making a call (hereinafter, may be referred to as a outgoing call function), a function for receiving a call (power receiving function), a function for talking on a called or received telephone (call function), and the like. , Any function related to the telephone will do.

Further, the telephone terminal 2 usually has 1 or 2 or more keys by hardware or software, and depending on the pressing of each of the 1 or more keys, for example, various symbols such as numbers 0 to 9 and # are used. It also has a function (hereinafter, push signal transmission function) for transmitting a signal (hereinafter, push signal) corresponding to the above. The push signal is, for example, a push sound signal such as "pi", "po", "pa" used in a push line, but may be a pulse sound signal used in a dial line, and the signal type is It doesn't matter. However, the telephone terminal 2 does not have to have the push signal transmission function.

Further, it is preferable that the telephone terminal 2 also has, for example, a function of performing data communication including transmission / reception of a text message (hereinafter referred to as a data communication function). However, the telephone terminal 2 does not have to have a data communication function.

The telephone function as described above is realized by, for example, a device such as a touch panel, a keyboard, a microphone, a speaker, and a communication module constituting the telephone terminal 2.

The telephone terminal 2 is, for example, a mobile phone terminal. A mobile phone terminal is a telephone terminal that can make and receive calls using a mobile phone number. The mobile phone terminal is usually a smartphone or a mobile phone, but may be a tablet terminal, a notebook PC, or the like, and the type thereof does not matter.

Alternatively, the telephone terminal 2 may be a fixed telephone terminal. A fixed telephone terminal is a telephone terminal that makes and receives calls with a fixed telephone number. The fixed telephone terminal is usually a fixed telephone, but may be a stationary PC, a notebook PC, a tablet terminal, or the like, and the type thereof does not matter.

The server device 3 is, for example, a server of a telecommunications carrier that provides a text message transmission / reception service, but may be a cloud server or the like, and its type does not matter.

The text message sending / receiving service is a service for sending / receiving text messages to a telephone number as a destination. The telephone number is usually a mobile phone number, but may be a landline telephone number. A text message may be information sent and received using text data.

The text message transmission service is, for example, SMS (Short Message Service). SMS is a service for sending and receiving short text messages by designating a mobile phone number as a destination. Alternatively, the text message sending service may be IM (instant messenger), and any type of service can be used as long as it can send and receive text messages to and from a telephone number.

However, the above is an example, and the configuration of the information system 100 can be changed as appropriate. For example, the information system 100 does not have to include the server device 3. The text message transmission method of the present invention can be realized by, for example, one server and one mobile phone, and does not depend on the hardware configuration.

The automatic voice response device 1 includes a storage unit 11, a reception unit 12, a transmission unit 13, and a processing unit 14. The processing unit 14 includes a power receiving unit 141, an automatic voice response unit 142, an input receiving unit 143, a text acquisition unit 144, a calling number identification unit 145, a determination unit 146, a mobile phone number acquisition unit 147, and a text message transmission processing unit 148. Be prepared. The text message transmission processing unit 148 includes a notification means 1481.

The telephone terminal 2 includes a terminal storage unit 21, a terminal reception unit 22, a terminal transmission unit 23, a terminal reception unit 24, and a terminal output unit 25.

The server device 3 includes a server storage unit 31, a server processing unit 32, and a text message transmission unit 33. The server processing unit 32 includes a notification receiving unit 321.

The storage unit 11 constituting the automatic voice response device 1 can store various types of information. The various information is, for example, the telephone number of the automatic voice response device 1. The telephone number of the automatic voice response device 1 is, for example, the telephone number of a business operator such as telephone shopping or home delivery, but any telephone number of a telephone made by a user may be used. In addition, various other information will be explained in a timely manner.

The receiving unit 12 receives various types of information. The various types of information are, for example, call signals. The call signal is a signal that calls the other party. The calling signal has a calling number and an incoming number. The calling number is the telephone number of the person making the call, and the incoming number is the telephone number of the person receiving the call.

The receiving unit 12 usually receives a call signal having the same incoming number as the telephone number stored in the storage unit 11. The call signal also has the telephone number of the caller.

For example, the telephone number "036345 ..." for telephone shopping is stored in the storage unit 11 of the automatic voice response device 1, and the terminal storage unit of the telephone terminal 2Am, which is the mobile phone terminal of a certain user A. If the telephone number "090123 ..." is stored in 21 and the user inputs the telephone number "036345 ..." for telephone shopping via the telephone terminal 2Am, the telephone terminal 2Am makes a call. A call signal having a telephone number "090123 ...", Which is a number, and a telephone number "036345 ...", which is an incoming number, is transmitted. This calling signal is transferred to the automatic voice response device 1 via a switch (not shown) and received by the receiving unit 12.

The transmission unit 13 transmits various types of information. The various signals are, for example, response signals. The answer signal is a signal that responds to a call by the call signal. The transmission unit 13 transmits a response signal in response to the reception unit 12 receiving the call signal. When the transmitted response signal is received by the exchange, the connection between the source of the call signal and the automatic voice response device 1 is established.

For example, when the call signal transmitted from the telephone terminal 2Am is received by the receiving unit 12 of the automatic voice response device 1 and the transmitting unit 13 transmits the response signal, the automatic voice response device 1 is connected to the telephone terminal 2Am. Therefore, it becomes possible to answer the call from the user A by automatic voice.

The processing unit 14 performs various processes. The various processes include, for example, a power receiving unit 141, an automatic voice response unit 142, an input receiving unit 143, a text acquisition unit 144, a calling number identification unit 145, a determination unit 146, a mobile phone number acquisition unit 147, and a text message transmission processing unit. Processing such as 148 and notification means 1481. In addition, the processing unit 14 also performs processing such as various types of discrimination described in the flowchart.

The power receiving unit 141 receives a call from the user. In the power receiving unit 141, for example, the receiving unit 12 receives the call signal transmitted from the telephone terminal 2 of the user A, the transmitting unit 13 transmits a response signal, and the telephone terminal 2 and the automatic voice response device 1 are connected to each other. After the connection is established, receive a call from user A. The process of establishing a connection, receiving power, and the like is known, and the description thereof will be omitted.

The automatic voice response unit 142 answers the telephone received by the power receiving unit 141 with one or more automatic voices. For example, one or two or more automatic voice data are stored in the storage unit 11, and the automatic voice response unit 142 stores one or more automatic voice data in one or two by the input reception unit 143 described later. In response to the acceptance of the above input information, the data is sequentially transmitted to the telephone terminal 2.

The automatic voice data is data of automatic voice. The automatic voice is the voice of a sentence that automatically answers a call from a user. The sentence is usually a fixed phrase. It can be said that a fixed phrase is a sentence of a predetermined template. The fixed phrase may be a complete sentence or an incomplete sentence in which a part is missing. An incomplete sentence can be a complete sentence by embedding one or more words corresponding to the input information input by the user in the missing part.

In other words, the transmitted automatic voice data does not have to be the same as the stored automatic voice data. For example, the automatic voice response unit 142 voice-converts one or two or more words corresponding to the input information received by the input reception unit 143, and outputs one or two or more voice data corresponding to the one or two or more words. get. Then, the automatic voice response unit 142 may synthesize the stored automatic voice data and one or more acquired voice data, and transmit the combined automatic voice data to the telephone terminal 2.

The automatic voice data is usually voice data corresponding to a fixed phrase, but may be a fixed phrase text. The voice data may be, for example, recorded data obtained by recording a human voice, or synthetic voice data obtained by synthesizing sampling data of a human voice.

Alternatively, the stored automatic voice data may be text, and the transmitted automatic voice data may be voice data. That is, the automatic voice response unit 142 may perform voice conversion of the automatic voice data stored in the form of text and transmit the voice data after voice conversion to the telephone terminal 2.

The automatic voice is, for example, the voice of a sentence requesting input of various types of information. This kind of automatic voice is, for example, "Enter the number of the item you want to order.", "The item you want to order is XX? Press 1 if you like, press 2 if you want to correct it", " Please enter the desired delivery date. " However, the type of information requested for input and the expression of the sentence do not matter.

Alternatively, the automatic voice may be an automatic voice of a sentence other than the sentence requesting the input of information as described above. This kind of sentence is, for example, a greeting such as "Thank you for calling" or a closing sentence such as "We have received your order. We look forward to your next visit." , The content does not matter.

In the storage unit 11, for example, two or more automatic voice data as described above are stored in association with the ID. The ID is, for example, a number such as "1", "2", or "3". For example, the automatic voice data corresponding to the ID "1" (hereinafter, may be referred to as automatic voice data 1) is the data of the first automatic voice "Enter the product number of the product to be ordered." .. In addition, the automatic voice data (automatic voice data 2) corresponding to ID "2" is the second automatic voice "Is the product you want to order XX? Press 1 if you like, press 2 if you want to correct it." Is. Furthermore, the automatic voice data 3 is the data of the third automatic voice "Please enter the desired delivery date.", And the automatic voice data 4 is the data of the fourth automatic voice "The order has been accepted. We look forward to your use. "

Further, in the storage unit 11, for example, a set of pairs of the product number and the product name is stored in association with the automatic voice data 1. The pair of the product number and the product name is, for example, a pair of the product number "1" and the product name "necklace", a pair of the product number "2" and the product name "ring", and the like.

The automatic voice response unit 142 responds to the first automatic voice "Enter the number of the product to be ordered" by using the automatic voice data 1 in response to the power receiving unit 141 receiving the call.

Assuming that the input receiving unit 143, which will be described later, receives the product number "1" for the first automatic voice, the automatic voice response unit 142 receives the automatic voice data 2 and the received product number "1". Using the product name "Necklace" that is paired with "Necklace", the "Necklace" is embedded in the second part where the automatic voice is missing. Please press 2. "

Assuming that the input receiving unit 143, which will be described later, receives, for example, "1" for the second automatic voice, the automatic voice response unit 142 uses the automatic voice data 3 to perform the third automatic voice "desired". Please enter the delivery date. " If "2" is accepted for the second automatic voice, the first automatic voice is replied again.

Assuming that the input receiving unit 143, which will be described later, receives, for example, the 4-digit number "1015" with respect to the third automatic voice, the automatic voice response unit 142 uses the automatic voice data 4 to perform the fourth automatic voice. Answer the voice "We have received your order. We look forward to your next visit."

The information requested to be input by automatic voice may be a mobile phone number. For example, the storage unit 11 stores automatic voice data for requesting the input of a mobile phone number, and the automatic voice response unit 142 is carried by a determination unit 146, which will be described later, and the originator of the telephone received by the power receiving unit 141. When it is determined that the terminal is not a telephone terminal, an automatic voice requesting the input of a mobile phone number is answered via the caller. Note that this type of automatic voice is, for example, the voice of a sentence such as "Please enter your mobile phone number." However, the expression of the sentence does not matter.

The input receiving unit 143 receives the input information input by the user for each one or more automatic voices replied by the automatic voice response unit 142. The user may input information by, for example, inputting a push signal by pressing one or more keys of the telephone terminal 2, or inputting text by operating an input device such as a keyboard or a touch panel of the telephone terminal 2. However, voice data may be input by speaking to the microphone of the telephone terminal 2, and the mode of input is not limited.

That is, the input information is, for example, a push signal, text, voice data, etc., but the data type does not matter.

A text is an array of one or more character codes. The character code is a code for identifying a character. The characters are, for example, numbers, alphabets, kana, kanji, etc., but may be punctuation marks, various symbols, etc., and the types are not limited.

Further, the input information indicates, for example, a product number, a product name, a size, a color, a quantity, a delivery method, a date, a time zone, and the like, but the contents thereof are not limited.

The input information may be a mobile phone number. That is, the input receiving unit 143 receives, for example, the mobile phone number input by the user in response to the automatic voice requesting the input of the mobile phone number, which is answered via the source, via the source.

The text acquisition unit 144 acquires the text corresponding to each one or more input information received by the input reception unit 143. The text corresponding to the input information is, for example, the text received by the input reception unit 143.

Alternatively, the text corresponding to the input information may be a character code corresponding to the push signal received by the input reception unit 143. For example, the storage unit 11 stores a set of pairs of the push signal feature information and the character code, and the text acquisition unit 144 acquires the character code corresponding to the push signal received by the input reception unit 143. .. The feature information is information related to the features of the push signal. The feature information is, for example, a frequency, but may be an intermittent number of times, and may be any information regarding the features of the push signal. Further, the set of pairs is usually two or more pairs, but includes the case of only one pair.

The text acquisition unit 144 has, for example, a voice recognition function, and may convert the input voice data into text. It can be said that the voice recognition function is a function of causing a computer to recognize a voice spoken by a human and converting it into a character string. The character string is usually an array of two or more characters, but includes the case of only one character.

For example, a recognition dictionary, a corpus, and the like are stored in the storage unit 11, and the text acquisition unit 144 performs voice recognition processing and natural language processing using the recognition dictionary and the like for the voice data received by the input reception unit 143. To get the text corresponding to the user's speech. Such a technique is known, and detailed description thereof will be omitted.

Of the one or more texts obtained in this way (hereinafter, may be referred to as the original text), for example, the original text indicating a specific character string such as a product number is a product corresponding to the product number or the like. It is preferable to convert it into a text (corresponding word text) indicating a word such as a first name (hereinafter, corresponding word).

For example, in the storage unit 11, a set of pairs of the original text and the corresponding word text in association with each one or more of the above one or more automatic voice data (hereinafter, may be referred to as corresponding information). Is stored. The text acquisition unit 144 includes the original text acquired by the text acquisition unit 144 with respect to the automatic voice data responded by the automatic voice response unit 142 in the corresponding information stored in association with the automatic voice data. If so, the corresponding word text paired with the original text may be obtained by using the corresponding information.

Here, the pair of the original text and the corresponding word text is, for example, the pair of the product name and the product number described above. When the original text acquired for the automatic voice data 2 indicates the product number "1", the text acquisition unit 144 includes, for example, the product name and the product number stored in association with the automatic voice data 2. Using the set of pairs of, the corresponding word text indicating the product name "necklace" paired with the product number "1" is acquired.

The text acquisition unit 144 may acquire the text for transmission by using one or two or more acquired texts which are the original text or the corresponding word text thus acquired. The transmission text is a text to be transmitted to the user's mobile phone number. The acquired text for transmission is delivered to the text message transmission processing unit 148.

The transmission text may be, for example, one or more acquired texts embedded in the template text. The template text is, for example, a fixed phrase that is partially missing. This type of fixed phrase may be a set of one or more sentences such as "The product ordered this time is XX. The delivery date is XX days." Or "Product name: XX. The text may include a set of one or more bullet points, such as "Delivery date: XX days", and the expression may be used. The missing part "○○" in the above text is usually a variable. The template text is stored in, for example, one or more of the storage unit 11 or the server storage unit 31 of the server device 3 described later.

The text for transmission may also include related text. The related text is a text related to one or more acquired texts. For example, when the acquired text indicates a product name, the related text is the text of the product information related to the product name. Product information is information about a product. The product information is, for example, information on the manufacturer, material, price, etc., but any information on the product may be used.

For example, the storage unit 11 stores a set of pairs of acquired texts and related texts, and the text acquisition unit 144 stores related texts paired with each of one or more acquired texts out of one or more acquired texts. To get. Then, the text acquisition unit 144 may acquire the transmission text including the acquired one or more acquired texts and the acquired one or more related texts.

Alternatively, for example, if one acquisition text indicates a product name and another acquisition text indicates a quantity, the related text may be the text of the amount information. The amount information is information about the amount paid by the user. The text acquisition unit 144 uses, for example, the price information included in the product information corresponding to the product name indicated by one acquisition text and the quantity indicated by the other acquisition text to obtain only the quantity of the product with the product name. Acquire amount information indicating the amount of purchase. Then, the text acquisition unit 144 may acquire the transmission text including the two acquisition texts and the related text indicating the amount information.

However, acquisition of text for transmission is not essential. For example, when there is only one acquired original text, the text acquisition unit 144 may deliver the acquired original text to the text message transmission processing unit 148.

For example, one or more fixed phrases of each transmission text are stored in the storage unit 11. The stored fixed phrase of the text for transmission is usually an incomplete sentence that is partially missing, and one or more words corresponding to the input information input by the user are embedded in the missing part. By doing so, it becomes a complete sentence. In addition, embedding a word in the missing part usually means that an array of character codes corresponding to the input information is assigned to the variable in the text. However, the fixed phrase of the stored text for transmission may be a complete sentence.

The text acquisition unit 144 acquires the text for transmission by using, for example, a part of the sentence indicated by the automatic voice responded by the automatic voice response unit 142 and the acquired text acquired for the automatic voice. You may. For example, using the automatic voice "Enter the number of the product you want to order" and the corresponding word text "Necklace" that is paired with the original text "1", "The product you ordered is a necklace." May be obtained.

The calling number specifying unit 145 specifies the calling number of the telephone received by the power receiving unit 141. It should be noted that specifying the telephone number is usually obtained from the telephone signal. For example, the calling number is included in the calling signal from the calling source. The calling number specifying unit 145 identifies the calling number of the telephone by using the calling signal received by the receiving unit 12 immediately before the power receiving unit 141 receives the telephone.

The calling number specifying unit 145 usually identifies the calling number immediately after the power receiving unit 141 receives the call. However, the specific timing of the calling number does not matter.

The determination unit 146 determines whether or not the source of the call received by the power receiving unit 141 is a mobile phone terminal. The determination as to whether or not the terminal is a mobile phone terminal is usually performed using the calling number specified by the calling number specifying unit 145. For example, if the upper three digits of the specified calling number are specific numbers such as 090 and 080, the calling source of the call is a mobile phone terminal.

Alternatively, the determination as to whether or not the terminal is a mobile phone terminal may be performed based on, for example, the type of telephone signal. The type of signal may be, for example, an analog signal and a digital signal, or may be a type related to a frequency band, a modulation method, or the like. Alternatively, for example, if the method of assigning the IP address is changed between the mobile phone terminal and the fixed telephone terminal, the determination using the IP address is also possible, and the determination method does not matter.

For example, one or more specific numbers are stored in the storage unit 11, and the determination unit 146 has one or more specific numbers in which the first three digits of the specified calling number are stored. If it matches, it is determined that the caller is a mobile phone terminal, and if it does not match any specific number, it is determined that the caller is not a mobile phone terminal.

The mobile phone number acquisition unit 147 acquires the mobile phone number of the originator of the call received by the power receiving unit 141. Specifically, when the determination unit 146 determines that the caller of the call is a mobile phone terminal, the mobile phone number acquisition unit 147 acquires the caller ID specified by the caller ID identification unit 145.

On the other hand, when the determination unit 146 determines that the caller is not a mobile phone terminal, the automatic voice response unit 142 responds with an automatic voice requesting the input of the mobile phone number via the caller, and the input reception unit 142. The 143 receives the input of the mobile phone number from the user via the sender, and the mobile phone number acquisition unit 147 acquires the mobile phone number received by the input reception unit 143.

The mobile phone number acquisition unit 147 usually acquires the mobile phone number immediately after the calling number specifying unit 145 identifies the calling number. However, the timing of obtaining the mobile phone number does not matter.

The text message transmission processing unit 148 is a process for transmitting a text message including at least a part of one or more texts acquired by the text acquisition unit 144 to the mobile phone number of the user acquired by the mobile phone number acquisition unit 147. (Hereinafter, it may be referred to as text message transmission processing). The text message transmission process is, for example, transmission of a text message. Alternatively, the text message transmission process may be a notification of one or more texts and a mobile phone number to the server device 3 for transmitting the text message.

The text message transmission process may be one or more input information and notification of the mobile phone number to the server device 3 for transmitting the text message. In this case, the server device 3 further includes a text acquisition unit (not shown) that acquires the text corresponding to each of the one or more notified input information, while the automatic voice response device 1 does not include the text acquisition unit 144. You may. The mode in which the text is acquired on the server device 3 side will be described in the second embodiment.

The text transmitted to be included in the text message is, for example, the text of useful information for which the notification to the user is useful, but may also include the text of the useless information for which the notification to the user is useless.

The useful information is, for example, product information indicating the product name, price, etc. of the product ordered by the user, delivery information indicating the delivery date, time zone, etc., and the useless information is, for example, the mobile phone number of the user. However, the classification of both information can be changed as appropriate, and the content of each information does not matter.

The notification means 1481 constituting the text message transmission processing unit 148 sends the server device 3 that transmits the text message to the mobile phone number acquired by the mobile phone number acquisition unit 147 and at least one of the texts acquired by the text acquisition unit 144. Notify the department.

The terminal storage unit 21 constituting the telephone terminal 2 can store various types of information. The various types of information are, for example, telephone numbers. The telephone number is a mobile phone number or a landline telephone number. When the telephone terminal 2 is a mobile phone terminal, a mobile phone number is stored, and when the telephone terminal 2 is a fixed telephone terminal, a fixed telephone number is stored.

The terminal reception unit 22 receives various types of information. The various types of information are, for example, input information. The input information may be a mobile phone number. For example, when the telephone terminal 2 is a fixed telephone terminal, the terminal reception unit 22 accepts a mobile phone number.

The terminal transmission unit 23 transmits various types of information. The various types of information are, for example, input information. The terminal transmission unit 23 transmits, for example, the input information received by the terminal reception unit 22 to the automatic voice response device 1.

The terminal receiving unit 24 receives various types of information. The various types of information include, for example, automatic voice data, text messages, and the like. The terminal receiving unit 24 receives, for example, automatic voice data from the automatic voice response device 1. Further, the terminal receiving unit 24 receives a text message from, for example, the automatic voice response device 1 or the server device 3.

The terminal output unit 25 outputs various information. The various types of information include, for example, automatic voice data, text messages, and the like. The terminal output unit 25 outputs, for example, the voice of the automatic voice data received by the terminal reception unit 24 from the speaker. Further, the terminal output unit 25 displays, for example, a text message received by the terminal receiving unit 24 on the display.

The server storage unit 31 that constitutes the server device 3 can store various types of information. The various types of information include, for example, the above-mentioned template text.

The server processing unit 32 performs various processes. The various processes are, for example, the processes of the notification receiving unit 321.

The notification receiving unit 321 receives notification of one or more texts and a mobile phone number from the automatic voice response device 1.

The text message transmitting unit 33 transmits a text message using one or more texts and mobile phone numbers notified by the notification receiving unit 321. The transmission of the text message performed by the text message transmission unit 33 is the same as the transmission of the kist message by the text message transmission processing unit 148 described above.

A storage unit 11, a terminal storage unit 21, and a server storage unit 31, for example, a non-volatile recording medium such as a hard disk or a flash memory are suitable, but a volatile recording medium such as a RAM can also be realized.

The process in which the information is stored in the storage unit 11 or the like does not matter. For example, information may be stored in the storage unit 11 or the like via a recording medium, or information transmitted via a network, a communication line, or the like may be stored in the storage unit 11 or the like. Well, or the information input via the input device may be stored in the storage unit 11 or the like. The input device may be, for example, a keyboard, a touch panel, a microphone, or the like.

The receiving unit 12 and the terminal receiving unit 24 are usually realized by a wired or wireless communication means (for example, a communication module such as a NIC (Network interface controller) or a modem), but a means for receiving a broadcast (for example, a broadcast). It may be realized by the receiving module).

The transmission unit 13, the terminal transmission unit 23, and the text message transmission unit 33 are usually realized by a wired or wireless communication means, but may be realized by a broadcasting means (for example, a broadcasting module).

Processing unit 14, power receiving unit 141, automatic voice response unit 142, input receiving unit 143, text acquisition unit 144, calling number identification unit 145, judgment unit 146, mobile phone number acquisition unit 147, text message transmission processing unit 148, notification means. The 1481, the server processing unit 32, and the notification receiving unit 321 can usually be realized from an MPU, a memory, or the like. The processing procedure of the processing unit 14 and the like is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, the processing procedure may be realized by hardware (dedicated circuit). The same applies to the text message transmission processing unit 148a, the notification means 1488a, the server processing unit 32a, the notification receiving unit 321a, and the text acquisition unit 144a in the second embodiment.

The terminal reception unit 22 may or may not include the input device. The terminal reception unit 22 can be realized by the driver software of the input device or by the input device and the driver software thereof.

The terminal output unit 25 may or may not include an output device such as a display or a speaker. The terminal output unit 25 can be realized by the driver software of the output device or by the output device and its driver software.

Next, the operation of the information system 100 will be described with reference to the flowcharts of FIGS. 2 and 3. FIG. 2 is a flowchart illustrating the operation of the automatic voice response device 1.

(Step S201) The processing unit 14 determines whether or not the power receiving unit 141 has received a call from the user. If the power receiving unit 141 receives the call from the user, the process proceeds to step S, and if the power receiving unit 141 does not receive the call, the process returns to step S.

(Step S202) The mobile phone number acquisition unit 147 or the like executes a mobile phone number acquisition process, which is a process of acquiring the mobile phone number of the originator of the telephone received in step S210. The mobile phone number acquisition process will be described later.

(Step S203) The processing unit 14 sets the initial value “1” in the variable i. The variable i is a variable for sequentially selecting unselected automatic voice data from one or more automatic voice data stored in the storage unit 11.

(Step S204) The processing unit 14 determines whether or not there is the i-th automatic voice data. If there is the i-th automatic voice data, the process proceeds to step S205, and if there is no i-th automatic voice data, the process proceeds to step S209.

(Step S205) The automatic voice response unit 142 makes an automatic voice response using the i-th automatic voice data.

(Step S206) The processing unit 14 determines whether or not the input receiving unit 143 has received the input information for the automatic voice replied in step S205. If the input receiving unit 143 receives the input information for the replied automatic voice, the process proceeds to step S, and if not, the process returns to step S206.

(Step S207) The text acquisition unit 144 acquires the text for the input information received in step S205.

(Step S208) The processing unit 14 increments the variable i. Then, the process returns to step S204.

(Step S209) The text message transmission processing unit 148 performs a text message transmission process for transmitting a text message including one or more texts acquired in step S207 to the mobile phone number acquired in step S202. The text message transmission process performed here may be the transmission of a text message or the notification of one or more texts and a mobile phone number to the server device 3. Then, the process returns to step S201.

In the flowchart of FIG. 2, the process starts when the power of the automatic voice response device 1 is turned on or the program is started, and the process ends when the power is turned off or an interrupt for the end of the process occurs. However, the trigger for the start or end of processing does not matter.

FIG. 3 is a flowchart illustrating a mobile phone number acquisition process.

(Step S301) The calling number specifying unit 145 specifies the calling number of the telephone received in step S201.

(Step S302) The determination unit 146 uses the calling number specified in step S302 to determine whether or not the caller of the telephone received in step S201 is a mobile phone terminal. If the source of the received call is a mobile phone terminal, the process proceeds to step S, and if it is not a mobile phone terminal, the process proceeds to step S305.

(Step S303) The automatic voice response unit 142 responds to an automatic voice requesting input of a mobile phone number via the source.

(Step S304) The processing unit 14 determines whether or not the input receiving unit 143 has received the mobile phone number. If the input reception unit 143 has accepted the mobile phone number, the process proceeds to step S305, and if not, the process returns to step S304.

(Step S305) The mobile phone number acquisition unit 147 acquires the mobile phone number of the originator of the telephone received in step S201. Specifically, when the mobile phone number acquisition unit 147 determines in step S302 that the caller is a mobile phone terminal, the mobile phone number acquisition unit 147 considers the caller ID specified in Tep S301 to be a mobile phone terminal and acquires it. If it is determined in step S302 that the caller is not a mobile phone terminal, the mobile phone number received in step S304 is acquired. After that, it returns to the upper processing.

Hereinafter, the specific operation of the information system 100 in the present embodiment will be described. The following description can be changed in various ways and does not limit the scope of the present invention.

The information system 100 of this example includes one automatic voice response device 1, three or more telephone terminals 2, and a server device 3. The automatic voice response device 1 is a server of a company that operates telephone shopping. The server device 3 is a server of a mobile phone company.

Of the two or more telephone terminals 2, one is a mobile phone terminal of user A (hereinafter, may be referred to as telephone terminal 2Am), and the other one is a fixed telephone terminal of user B (telephone terminal 2Bf). ), And the other one is the mobile phone terminal (telephone terminal 2Bm) of the user B.

For example, one or more automatic voice information as shown in FIG. 4 is stored in the storage unit 11 of the automatic voice response device 1. FIG. 4 is a data structure diagram of automatic voice information. The automatic voice information is information related to automatic voice. The automatic voice information includes automatic voice data and corresponding information. Correspondence information is information composed of a set of pairs of the original text and the corresponding word text. An ID (for example, "1", "2", ... "0", etc.) is associated with each of the stored one or more automatic voice messages.

For example, the automatic voice information corresponding to the ID "1" (hereinafter, may be referred to as automatic voice information 1) includes the automatic voice data "Enter the number of the product to be ordered." And the corresponding information "(1). , Necklace), (2, ring) ".

In addition, the automatic voice information (automatic voice information 2) corresponding to the ID "2" is the automatic voice data "The product you are ordering is XX? Please press 1 if you like, and press 2 if you want to correct it." It has correspondence information "(Null, Null)". In addition, "Null" indicates that the corresponding information does not exist.

Similarly, the automatic voice information 3 includes the automatic voice data "Enter the desired delivery date." And the corresponding information "(1015, October 15), (1016, October 16), ...・ "And has. The automatic voice information 0 has automatic voice data "Enter your mobile phone number" and corresponding information "(Null, Null)".

In addition, the template text "The contents of this order are as follows. Product name: XX Delivery date: XX month XX day" is also stored in the storage unit 11.

A mobile phone number "09012 ..." or the like is stored in the telephone terminal 2Am. A fixed telephone number "06634 ..." Or the like is stored in the telephone terminal 2Bf. A mobile phone number "08054 ..." or the like is stored in the telephone terminal 2Bm.

The template text is stored in the server storage unit 31 of the server device 3. The text of this template is the same as that stored in the storage unit 11 of the automatic voice response device 1, but may be different.

User A is watching a telephone shopping program on a television on the go. Product information such as "Product number 1: Necklace Product number 2: Ring" is displayed on the screen of the program together with the telephone number "036345 ..." of the called party. User A uses the telephone terminal 2Am to make a call to the displayed number. In the telephone terminal 2Am, the terminal transmission unit 23 transmits a call signal including the mobile phone number "09012 ..." Which is a calling number. The call signal is transferred to the automatic voice response device 1 via an exchange.

In the automatic voice response device 1, the receiving unit 12 receives the call signal. When the transmitting unit 13 transmits a response signal and the connection between the telephone terminal 2Am and the automatic voice response device 1 is established, the power receiving unit 141 receives a call from the user A. The mobile phone number acquisition unit 147 acquires the mobile phone number "09012 ...", which is the calling number, from the received call signal.

The automatic voice response unit 142 makes an automatic voice response by the first automatic voice data 1 of the storage unit 11. That is, the automatic voice response unit 142 transmits the automatic voice data 1 to the telephone terminal 2Am.

In the telephone terminal 2Am, the terminal receiving unit 24 receives the automatic voice data 1, and the terminal output unit 25 outputs the automatic voice "Enter the number of the product to be ordered" based on the automatic voice data 1 from the speaker. .. When the user A inputs the number "1" through the keyboard, the terminal transmission unit 23 transmits the input information including the number "1" to the automatic voice response device 1.

In the automatic voice response device 1, the input receiving unit 143 receives the input information, and the text acquisition unit 144 acquires the original text "1" for the received input information. Further, the text acquisition unit 144 acquires the corresponding word text "necklace" paired with the original text "1" by using the corresponding information possessed by the automatic voice information 1. The acquired corresponding word text "necklace" is held in the internal memory of the MPU or the like in association with the ID "1" of the automatic voice data 1, for example.

Next, the automatic voice response unit 142 makes an automatic voice response using the automatic voice data 2. That is, the automatic voice response unit 142 synthesizes the corresponding word text "necklace" with the automatic voice data 2, and transmits the synthesized automatic voice data 2 to the telephone terminal 2Am.

The telephone terminal 2Am receives the above-mentioned combined automatic voice data 2, and the speaker outputs an automatic voice "Is the product you are ordering a necklace? Press 1 if you like, or press 2 if you want to correct it." When the user A inputs the number "1", the terminal transmission unit 23 transmits the input information including the number "1" to the automatic voice response device 1.

When the input receiving unit 143 receives the input information in the automatic voice response device 1, the automatic voice response unit 142 makes an automatic voice response by the automatic voice data 3. That is, the automatic voice response unit 142 transmits the automatic voice data 3 to the telephone terminal 2Am.

The above-mentioned automatic voice data 3 is received by the telephone terminal 2Am, and the automatic voice "Please enter the desired delivery date" is output from the speaker. When the user A inputs the four-digit number "1015", the terminal transmission unit 23 transmits the input information including the number "1015" to the automatic voice response device 1.

In the automatic voice response device 1, the input receiving unit 143 receives the input information, and the text acquisition unit 144 acquires the original text "1015" for the received input information. Further, the text acquisition unit 144 acquires the corresponding word text “October 15” paired with the original text “1015” by using the corresponding information possessed by the automatic voice information 3. The acquired corresponding word text "October 15" is stored in the internal memory of the MPU or the like in association with the ID "3" of the automatic voice data 3, for example.

Next, the text message transmission processing unit 148 uses the template text stored in the storage unit 11 to store the above two corresponding word texts “necklace” and “October 15” in the internal memory or the like. The transmission text including the above is acquired, and the text message including the acquired transmission text is transmitted to the specified mobile phone number "09012 ...".

Alternatively, the notification unit 1481 constituting the text message transmission processing unit 148 notifies the server device 3 of the above two corresponding word texts "necklace" and "October 15" and the mobile phone number "09012 ...". You may. In the server device 3, the notification receiving unit 321 receives the above notification, and the text message transmitting unit 33 uses the template text stored in the server storage unit 31 to notify the two corresponding word texts "necklace". And, a text message including "October 15" is composed and sent to the notified mobile phone number "09012 ...".

In the telephone terminal 2Am, the terminal receiving unit 24 receives the text message, and the terminal output unit 25 outputs the received text message via the display. As a result, the screen as shown in FIG. 5, for example, is displayed on the display. FIG. 5 is a diagram showing an output example of a text message. This screen includes a paper image with "The details of this order are as follows. Product name: Necklace Delivery date: October 15th".

By viewing the screen transmitted to the mobile phone number in this way, the user A can easily and quickly confirm the order details no matter where he / she is.

It is assumed that the user B is watching the same program as above on his / her home television and places an order using the telephone terminal 2Bf. The operation in this case is the same as the above-mentioned operation except for the following.

That is, since the calling number included in the call signal from the telephone terminal 2Bf is the fixed telephone number "06634 ...", the determination unit 146 determines that the caller is not the mobile phone terminal in the automatic voice response device 1. , The automatic voice response unit 142 responds to the automatic voice by the automatic voice information 0.

As a result, in the telephone terminal 2Bf, the terminal output unit 25 outputs an automatic voice "Please enter your mobile phone number." When the user B inputs the mobile phone number "08054 ..." via the keyboard or the like of the telephone terminal 2Bf, the terminal reception unit 22 receives the input information including the mobile phone number "08054 ..." and receives the terminal. The transmission unit 23 transmits the input information to the automatic voice response device 1.

In the automatic voice response device 1, the receiving unit 12 receives the input information, and the mobile phone number acquisition unit 147 acquires the mobile phone number "08054 ..." of the user B from the received input information.

After that, through a series of automatic voice responses by the automatic voice information 1 to 3, for example, two corresponding word texts "ring" and "October 16" are acquired, and a text message containing these is a mobile phone number "08054 ...".・ "Sent to". Even when the user B places an order from the telephone terminal 2Bf, which is a fixed telephone, the user B can confirm the order contents on the telephone terminal 2Bm, which is a mobile phone terminal.

As described above, according to the present embodiment, the automatic voice response device 1 receives a call from the user, answers the call by automatic voice, receives the input information input by the user for the automatic voice, and responds to the input information. The process for acquiring the text to be used and sending a text message containing at least a part of the text to the user's mobile phone number is performed. Therefore, since it is possible to provide the automatic voice response device 1 that acquires the text corresponding to the input information input by the user for the automatic voice and transmits the text message to the user's mobile phone number, the user can be anywhere. , You can easily and quickly check the input information on your mobile phone terminal.

Further, the automatic voice response device 1 can automatically acquire a mobile phone number when the call source is a mobile phone terminal.

Further, the automatic voice response device 1 determines whether or not the call source is a mobile phone terminal, and when it is determined that the call source is not a mobile phone terminal, the automatic voice response device 1 transmits an automatic voice requesting input of a mobile phone number. It responds via the source and accepts the input of the mobile phone number from the user via the source. Therefore, when the call source is not a mobile phone terminal, the mobile phone number can be obtained by asking the user to input the mobile phone number by automatic voice.

However, an automatic voice response prompting for a mobile phone number is not essential. That is, when the caller is not a mobile phone terminal, the automatic voice response device 1 can respond to the automatic voice requesting the input of the mobile phone number, accept the input of the mobile phone number, and send a text message addressed to the mobile phone number. It is not necessary to send it.

Further, the automatic voice response device 1 transmits a text message by using the function of the server device 3 (for example, SMS) by notifying the server device 3 that transmits the text message of the mobile phone number and the text. Can be done.

Further, the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded on a recording medium such as a CD-ROM and disseminated. This also applies to other embodiments herein.

The software that realizes the information processing device according to the present embodiment is, for example, the following program. That is, this program receives the computer from the power receiving unit 141 that receives a call from the user, the automatic voice response unit 142 that responds to the telephone by automatic voice, and the input information input by the user to the automatic voice. An input reception unit 143, a text acquisition unit 144 that acquires text corresponding to the input information, and a text message that performs processing for transmitting a text message including at least a part of the text to the user's mobile phone number. This is a program for functioning as a transmission processing unit 148.

(Embodiment 2)
FIG. 6 is a block diagram of the information system 200 according to the present embodiment. The information system 200 includes one or more automatic voice response devices 1a, one or more telephone terminals 2, and a server device 3a.

The automatic voice response device 1a includes a storage unit 11, a reception unit 12, a transmission unit 13, and a processing unit 14. The processing unit 14 includes a power receiving unit 141, an automatic voice response unit 142, an input receiving unit 143, a calling number specifying unit 145, a determination unit 146, a mobile phone number acquisition unit 147, and a text message transmission processing unit 148a. The text message transmission processing unit 148a includes a notification means 1488a.

The telephone terminal 2 includes a terminal storage unit 21, a terminal reception unit 22, a terminal transmission unit 23, a terminal reception unit 24, and a terminal output unit 25.

The server device 3a includes a server storage unit 31, a server processing unit 32a, and a text message transmission unit 33. The server processing unit 32a includes a notification receiving unit 321a and a text acquisition unit 144a.

The present embodiment is the same as the above-described first embodiment except for the following points. That is, in the present embodiment, the automatic voice response device 1a does not include the text acquisition unit 144, and the text acquisition is performed on the server device 3a side.

In the present embodiment, the text message transmission process by the text message transmission processing unit 148a is notification of one or more input information and a mobile phone number to the server device 3a. That is, the notification means 1481a constituting the text message transmission processing unit 148a notifies the server device 3a of one or more input information received by the input reception unit 143 and the mobile phone number acquired by the mobile phone number acquisition unit 147. ..

In the present embodiment, the notification receiving unit 321a constituting the server processing unit 32a of the server device 3a receives a notification of one or more input information and a mobile phone number from the automatic voice response device 1a. The text acquisition unit 144a acquires the text corresponding to each of the notified one or more input information.

In addition, for example, one or more fixed phrases of transmission text may be stored in the server storage unit 31 on the server device 3a side in association with the fixed phrase identifier. The fixed phrase identifier is information that identifies a fixed phrase. The fixed phrase identifier is, for example, an ID such as “1” or “2”, but any information that can identify the fixed phrase may be used.

In this case, in the storage unit 11 on the side of the automatic voice response device 1a, for example, a fixed phrase identifier is stored in association with each of one or more automatic voice data. When the notification means 1481a notifies the server device 3a of one or more input information received by the input reception unit 143 and the mobile phone number acquired by the mobile phone number acquisition unit 147 for one automatic voice data. Also, the fixed phrase identifier corresponding to the one automatic voice data may be notified.

The notification receiving unit 321a on the server device 3a side also receives the notification of the fixed phrase identifier when receiving the notification of one or more input information and the mobile phone number from the automatic voice response device 1a. The text acquisition unit 144a acquires the text corresponding to each of the one or more notified input information, and applies the acquired text to the fixed phrase identified by the notified fixed phrase identifier to acquire the text for transmission. You may.

FIG. 7 is a flowchart illustrating the operation of the automatic voice response device 1a. The flowchart of FIG. 7 is a flowchart in which step S207 is replaced with step 207a and step S209 is replaced with step S209a. In step 207a and step S209a, the following processing is performed.

(Step S207a) The processing unit 14 holds the input information received in step S206 in, for example, the internal memory of the MPU.

(Step S209a) The text message transmission processing unit 148a notifies the server device 3a of one or more input information received in step S206 and the mobile phone number acquired in step S202. Then, the process returns to step S201.

FIG. 8 is a flowchart illustrating the operation of the server device 3a.

(Step S801) The server processing unit 32a determines whether or not the notification receiving unit 321a has received the notification of one or more input information and the mobile phone number. If the notification receiving unit 321a has received the notification of one or more input information and the mobile phone number, the process proceeds to step S802, and if not, the process returns to step S801.

(Step S802) The server processing unit 32a sets the initial value “1” in the variable j. The variable j is a variable for sequentially selecting one or more notified input information.

(Step S803) The server processing unit 32a determines whether or not there is the j-th input information. If there is the j-th input information, the process proceeds to step S804, and if there is no j-th input information, the process proceeds to step S806.

(Step S804) The text acquisition unit 144a acquires the text for the j-th input information.

(Step S805) The server processing unit 32a increments the variable j. Then, the process returns to step S803.

(Step S806) The text message transmission unit 33 transmits a text message including one or more texts acquired in step S804 to the mobile phone number acquired in step S202. Then, the process returns to step S801.

In the flowchart of FIG. 8, the process starts when the power of the server device 3a is turned on or the program is started, and the process ends when the power is turned off or an interrupt for the end of the process occurs. However, the trigger for the start or end of processing does not matter.

The specific operation example in the present embodiment is the same as the specific operation example in the first embodiment except for the above-mentioned differences, and the description thereof will be omitted.

As described above, according to the present embodiment, the server device 3a receives a call from the user, responds with an automatic voice, and inputs the input information input by the user to the automatic voice from the automatic voice response device 1a. It is notified of the information and the user's mobile phone number, gets the text corresponding to the input information, and sends a text message containing at least a part of the text to the user's mobile phone number. Therefore, the server device 3 that receives the notification of the input information and the mobile phone number from the automatic voice response device 1a that receives the input information input by the user for the automatic voice and transmits a text message to the user's mobile phone number. Since it can be provided, the user can easily and quickly confirm the input information on the mobile phone terminal wherever he / she is.

Further, the processing in the present embodiment may be realized by software. Then, this software may be distributed by software download or the like. Further, this software may be recorded on a recording medium such as a CD-ROM and disseminated. This also applies to other embodiments herein.

The software that realizes the information processing device according to the present embodiment is, for example, the following program. That is, this program receives the call from the user, responds with an automatic voice, and receives the input information input by the user to the automatic voice from the automatic voice response device 1a. A notification receiving unit 321a for receiving notification of the user's mobile phone number, a text acquisition unit 144a for acquiring the text corresponding to the input information, and a text message containing at least a part of the text to the user's mobile phone number. This is a program for functioning as a text message transmitting unit 33 to be transmitted.

(Embodiment 3)
FIG. 9 is a block diagram of the information system 300 according to the present embodiment. The information system 300 includes one or more automatic voice response devices 4, a server device 5, and one or more user terminals 6. The server device 5 is communicably connected to each of one or more automatic voice response devices 4 and one or more user terminals 6 via a network such as a LAN or the Internet, a wireless or wired communication line, or the like. ..

Similar to the automatic voice response device 1 in the first embodiment, the automatic voice response device 4 is, for example, a server of a business operator such as TV shopping. The server device 5 is, for example, a server that provides a Web page of the business operator. The automatic voice response device 4 and the server device 5 may be realized by one server. The user terminal 6 is a terminal device of a user and is usually a mobile phone terminal such as a smartphone or a mobile phone, but may be, for example, a PC or a fixed telephone terminal. Further, one user may have two or more types of terminals (for example, a smartphone or a PC in addition to a fixed telephone). However, the type of hardware that realizes the automatic voice response device 4 and the like does not matter.

The automatic voice response device 4 includes a storage unit 41, a reception unit 42, a processing unit 43, and a transmission unit 44. The storage unit 41 includes an automatic voice storage unit 411. The processing unit 43 includes a power receiving unit 141, an automatic voice response unit 142, an input receiving unit 143, a text acquisition unit 144, a calling number identification unit 145, a determination unit 146, a mobile phone number acquisition unit 147, a text message transmission processing unit 148b, and a page. It includes an identifier acquisition unit 431 and a page configuration unit 432. The transmission unit 44 includes a page identifier transmission unit 441.

The server device 5 includes a server storage unit 51, a server reception unit 52, a server processing unit 53, and a server transmission unit 54. The server receiving unit 52 includes a first server receiving unit 521, a second server receiving unit 522, a third server receiving unit 523, a fourth server receiving unit 524, and a fifth server receiving unit 525. The server processing unit 53 includes a server acquisition unit 531, a server configuration unit 532, a server modification unit 533, a server storage unit 534, a server telephone number storage unit 535, and a server authentication unit 536. The server transmission unit 54 includes a first server transmission unit 541 and a second server transmission unit 542.

The user terminal 6 includes a user storage unit 61, a user reception unit 62, a user processing unit 63, a user transmission unit 64, a user reception unit 65, and a user output unit 66.

The storage unit 41 constituting the automatic voice response device 4 can store various types of information. The various types of information are, for example, automatic voice data (hereinafter, may be simply referred to as "automatic voice"). Since the automatic voice has been described in the first embodiment, it will not be repeated. In the following, the description may be omitted or simplified for other matters already explained in the first embodiment and the like.

Automatic voice is stored in the automatic voice storage unit 411. In the automatic voice storage unit 411, for example, automatic voice is stored for each of two or more items. The items are, for example, input of a product number, designation of a delivery date, input of a mobile phone number, etc., but the input information may be corrected, and the type thereof does not matter.

Items are associated with, for example, tags. A tag is information that identifies an item. The tags are, for example, "product" that specifies the item "input of product number", "delivery" that specifies the item "designation of delivery date", "phone number" that specifies the item "input of mobile phone number", and the like. However, any information such as "name", "address", "quantity", and "amount" may be used as long as the information can identify the item by the user.

In addition to or instead of this, the item may be associated with, for example, an ID such as "1" or "2". It can be said that the ID is information for identifying an item, and is information that facilitates identification of an item not only by a user but also by a computer. Specifically, for example, the item "input of product number" may be associated with a set of ID and tag "1. product". Similarly, the item "designation of delivery date" may be associated with "2. delivery date". However, the ID may be considered as a kind of tag.

The receiving unit 42 receives various types of information. Various types of information are input information. The input information is the information input by the user with respect to the automatic voice. The input information is, for example, voice data. The voice data is voice data in which the user responds to the automatic voice (hereinafter, may be simply referred to as "voice"). Specifically, for example, the user terminal 6 has a microphone, and may receive the voice that the user responds to the automatic voice via the microphone and transmit it to the automatic voice response device 4. The receiving unit 42 receives, for example, the voice transmitted from the user terminal 6 in this way.

Alternatively, the input information may be, for example, a push signal. Since the push signal has been described in the first embodiment, it will not be repeated. Specifically, for example, the user terminal 6 has one or more keys by hardware or software, and depending on the user pressing each one or more keys with respect to the automatic voice, for example, 0. A push signal corresponding to a number from 9 to various symbols such as # may be transmitted to the automatic voice response device 4. The receiving unit 42 may receive, for example, the push signal transmitted from the user terminal 6 in this way. However, the user terminal 6 does not have a function of transmitting the push signal, and the receiving unit 42 does not have to receive the push signal.

Alternatively, the input information may be, for example, text, regardless of its data type. Since the text has been described in the first embodiment, it will not be repeated. Specifically, for example, the user terminal 6 may have an input device such as a keyboard or a touch panel, receive text via the input device, and transmit it to the automatic voice response device 4. The receiving unit 42 may receive, for example, the text transmitted from the user terminal 6 in this way. However, the user terminal 6 does not have a function of transmitting a text, and the receiving unit 42 does not have to receive the text.

Further, the input information is, for example, a product number, a delivery date, a mobile phone number, or the like, but the contents thereof do not matter. The input information in the present embodiment is, for example, a voice in which the user responds to the automatic voice.

That is, the receiving unit 42 usually receives the input information such as the product number after the automatic voice response unit 142, which will be described later, outputs the automatic voice. However, the timing of receiving the input information by the receiving unit 42 does not matter.

In addition, the receiving unit 42 normally receives the input information in pairs with the user identifier. The user identifier is information that identifies a user. The user identifier is, for example, a mobile phone number, an email address, an ID, an address / name, or the like, but may be a terminal identifier or any information that can identify the user. The terminal identifier is information that identifies the user terminal 6. The terminal identifier is, for example, a MAC address, an IP address, an ID, or the like, but any information that can identify the user terminal 6 may be used.

The processing unit 43 performs various processes. The various processes include, for example, a power receiving unit 141, an automatic voice response unit 142, an input receiving unit 143, a text acquisition unit 144, a calling number identification unit 145, a determination unit 146, a mobile phone number acquisition unit 147, and a text message transmission processing unit. It is a process of 148b, a page identifier acquisition unit 431, a page configuration unit 432, and the like.

In addition, the processing unit 43 also performs processing such as various determinations described in the flowchart. Further, the processing unit 43 processes, for example, when the page identifier acquired by the page identifier acquisition unit 431 is a part of the character string constituting the URI, the processing unit 43 uses the part of the character string to form the URI. (Hereinafter, it may be referred to as URI configuration processing) may also be performed. However, the URI configuration process may be performed by, for example, the server processing unit 53 of the server device 5.

The operations of the power receiving unit 141, the automatic voice response unit 142, the input receiving unit 143, the text acquisition unit 144, the calling number specifying unit 145, the determination unit 146, and the mobile phone number acquisition unit 147 are the same as those in the first embodiment. Well, briefly explain. Further, the operation of the text message transmission processing unit 148b is only partially different from that of the first embodiment, and the different parts will be mainly described.

The power receiving unit 141 receives a call from the user. The telephone may be originated from a mobile phone terminal or a landline telephone terminal.

The automatic voice response unit 142 answers the telephone received by the power receiving unit 141 by automatic voice. For example, when the power receiving unit 141 receives a call, the automatic voice response unit 142 responds to the automatic voice stored in the automatic voice storage unit 411 via the source of the call.

The automatic voice response unit 142 outputs, for example, the automatic voice stored in the automatic voice storage unit 411 for each of two or more items. The output by the automatic voice response unit 142 is usually the transmission of automatic voice to the originator of the telephone (for example, the user terminal 6), and the automatic voice is output as sound through the output device such as the speaker of the originator. Will be done.

Further, for example, when the determination unit 146 determines that the originator of the telephone call is not a mobile phone terminal, the automatic voice response unit 142 responds via the originator with an automatic voice requesting input of a mobile phone number.

The input receiving unit 143 receives the input information. The input receiving unit 143 usually receives the input information (for example, the above-mentioned voice, the above-mentioned push signal, the above-mentioned text, etc.) received from the user terminal 6 by the receiving unit 42. However, the reception by the input reception unit 143 may be reception via an input device such as a keyboard in the automatic voice response device 4.

The input receiving unit 143 receives input information for each of two or more items, for example. Further, the input receiving unit 143 receives, for example, the input of the mobile phone number from the user via the sender. The reception by the input reception unit 143 is usually the reception of the input information transmitted from the user terminal 6, but for example, the reception is via an input device such as a keyboard, a mouse, a touch panel, or a microphone in the automatic voice response device 4. It may accept the input information. Alternatively, the reception may be, for example, reception of information transmitted via a wired or wireless communication line, reception of information read from a recording medium such as a disk or a semiconductor memory, and the mode thereof is not limited.

The text acquisition unit 144 acquires the text corresponding to the input information. The text acquisition unit 144, for example, voice-recognizes the input information which is the voice that the user responds to the automatic voice, and acquires the text including at least a part of the voice recognition result. Alternatively, for example, in the storage unit 41, a set of pairs of the push signal and the text (for example, a pair of the push signal “1” and the text “necklace”, and a pair of the push signal “2” and the text “ring”, etc. ) Is stored, and the text acquisition unit 144 may acquire the text paired with the push signal corresponding to the key pressed by the user with respect to the automatic voice from the storage unit 41. Further, it is preferable that the text acquisition unit 144 structures the text acquired in this way by, for example, associating it with a tag.

The text acquisition unit 144 acquires text for each of two or more items to form a structured text. Structured text is structured text. The structured text has, for example, two or more pairs of tags and texts corresponding to items. However, the structured text may include a set of tags and text, and may include some unstructured text.

The calling number specifying unit 145 specifies the calling number of the telephone received by the power receiving unit 141. The calling number is, for example, a mobile phone number when the caller is a mobile phone terminal, and a fixed phone number when the caller is a fixed-line telephone terminal.

The determination unit 146 determines whether or not the call source is a mobile phone terminal.

The mobile phone number acquisition unit 147 acquires the mobile phone number of the caller.

The text message transmission processing unit 148b performs the text message transmission processing. The text message transmission process in the present embodiment is a process for transmitting a text message including at least a part of the text acquired by the text acquisition unit 144 and the first page identifier to the mobile phone number of the user. .. That is, it differs from the text message transmission process in the first embodiment in that the text message includes the first page identifier and is transmitted.

The text message transmission process may be, for example, a process in which the text message transmission processing unit 148b transmits a text message, or the server device 5 that has received the text and the first page identifier transmitted by the page identifier transmission unit 441 described later. , It may be a process of sending a text message.

The text message sent usually also includes a URI. The URI in the present embodiment is information that identifies the page to be accessed. It should be noted that specifying the page means, for example, specifying the place where the page exists, but it may also specify the name of the page.

The URI is, for example, a URL, but may be a URN. The URL is information that identifies the location where the page exists. The URN is information that identifies the name of the page. However, the access destination page may be specified by using information other than URI (for example, file name or database name).

The URI included in the text message may be, for example, the first page identifier acquired by the page identifier acquisition unit 431 described later. Alternatively, the first page identifier may be a character string that constitutes a part of the URI. In that case, for example, the processing unit 43 may configure the URI using the acquired first page identifier. ..

However, the URI may be sent to the user's mobile phone number separately from the text message.

The page identifier acquisition unit 431 acquires a unique page identifier that identifies the page. The page identifier is information that identifies the page. The page is usually a web page. A Web page is a page stored in a Web server. However, the page may be a page stored in an information hangar other than the Web server, such as a file or a database. The page identifier is, for example, a URI, but it may be a part of a character string that constitutes the URI. The same applies to, for example, the first page identifier and the first URI (described later), and the second page identifier and the second URI (described later).

The unique page identifier is information that identifies a page unique to each of two or more users. A user-specific page may be referred to, for example, a user page. The unique page identifier may also be, for example, a URI or part of a URI.

Obtaining a page identifier is usually to generate a page identifier. That is, the page identifier acquisition unit 431 generates, for example, a unique page identifier. The generated unique page identifier may be, for example, a serial number, a unique character string composed of a combination of two or more characters (including symbols) such as numbers and alphabets, or duplicated with others. The type of information does not matter as long as it does not. The unique character string may be generated using, for example, the current time information acquired from the built-in clock of the MPU, the NTP server, or the like, or may be generated using the user ID. It doesn't matter.

The page identifier acquisition unit 431 is, for example, a page identifier of two or more pages that play different roles, and it is preferable to generate two or more unique page identifiers. The pages that play different roles are, for example, a page for correcting the text of the page (hereinafter, may be referred to as a "correction page") and a page for the user to answer a questionnaire (hereinafter, "answer page"). "), But the type does not matter.

However, for example, the page identifier group originally exists in the storage unit 41, and the page identifier acquisition unit 431 may read one or more page identifiers from the page identifier group existing in the storage unit 41. Alternatively, the storage unit 41 stores one or more page identifier templates including variables, and the page identifier acquisition unit 431 uses the current time information, user ID, etc. acquired from the built-in clock or the like. A unique page identifier may be generated by generating a unique character string and substituting the character string into the variable of each page identifier, and the method of obtaining the unique page identifier does not matter.

The page composition unit 432 constructs a page using the text acquired by the text acquisition unit 144. The configured page is, for example, a page corresponding to the first page identifier, a page corresponding to the second page identifier, or the like.

The page composition unit 432 may configure two or more pages by using the text acquired by the text acquisition unit 144, for example. It is preferable that each of the two or more constituent pages is a page that plays a different role. Each of the two or more configured pages preferably includes, for example, a page corresponding to the first page identifier and a page corresponding to the second page identifier, but the first page identifier or the second page identifier. Only one page corresponding to one of the identifiers may be included.

However, the page configuration unit 432 is not essential. When the page configuration unit 432 does not exist in the automatic voice response device 4, the page configuration is performed in, for example, the server device 5. That is, an element corresponding to the page configuration unit 432 (for example, the server configuration unit 532 described later) may exist in the server device 5 or the like.

For example, in the server device 5, the server configuration unit 532 corresponds to, for example, a unique URI corresponding to the first page identifier received by the server reception unit 52, and acquires a page including the text received by the server reception unit 52. , Stored in the server storage unit 51. The unique URI corresponding to the first page identifier may be, for example, the first page identifier.

It should be noted that acquiring a page may also constitute a page. Specifically, for example, the page template is stored in the storage unit 41 or the server storage unit 51, and the page configuration unit 432 embeds the received text in the stored page template to embed the text. You may configure the including page. Embedding in a template is, for example, substituting one or more received texts for one or more variables that the template has. However, the method of composing the page does not matter.

The transmission unit 44 transmits various types of information. The various types of information are, for example, the page identifier described above.

The page identifier transmission unit 441 transmits the page identifier acquired by the page identifier acquisition unit 431 to the server device 5. The page identifier may be transmitted, for example, by transmitting a page including the page identifier.

The page identifier transmission unit 441 normally transmits the text acquired by the text acquisition unit 144 and the first page identifier, which is the page identifier acquired by the page identifier acquisition unit 431, to the server device 5. The text to be transmitted may be, for example, a page containing the retrieved text. The text contained on the page may be part of the retrieved text.

That is, for example, the page configuration unit 432 constitutes a page including at least a part of the text acquired by the text acquisition unit 144, and the page identifier transmission unit 441 is the page configured by the page configuration unit 432 and the page identifier acquisition unit. The first page identifier acquired by 431 may be transmitted to the server device 5.

The page identifier transmission unit 441, for example, has a text acquired by the text acquisition unit 144 or a page configured by the page configuration unit 432 using the text, and two or more page identifiers acquired by the page identifier acquisition unit 431 as a server device. It may be transmitted to 5. It is preferable that the two or more page identifiers to be transmitted include, for example, a first page identifier and a second identifier, in which case the page identifier transmission unit 441 corresponds to the first page identifier and the second identifier. Two or more pages including the two pages to be used are transmitted to the server device 5.

However, the two or more page identifiers to be transmitted include, for example, only one of the first page identifier and the second identifier, and two or more pages including one page corresponding to the one identifier. It may be transmitted.

The page identifier transmission unit 441 may also transmit the user's mobile phone number to the server device 5. That is, the page identifier transmission unit 441 is, for example, a text acquired by the text acquisition unit 144 or a page configured by the page configuration unit 432 using the text, and one or more page identifiers acquired by the page identifier acquisition unit 431. May be transmitted to the server device 5 in pairs with the mobile phone number acquired by the mobile phone number acquisition unit 147.

The server storage unit 51 that constitutes the server device 5 can store various types of information. The various types of information include, for example, page and screen information.

In the server storage unit 51, for example, pages corresponding to one or more URIs are stored. Each of the one or more stored pages is usually a page configured by the page constituent unit 432.

In addition, for example, user authentication screen information is also stored in the server storage unit 51. The user authentication screen information is information on the user authentication screen. The user authentication screen is a screen for user authentication. The user authentication screen has, for example, a character string such as "Please enter a mobile phone number" and an input field for entering a mobile phone number. However, the configuration of the user authentication screen does not matter.

The user authentication screen information includes, for example, one or more types of information such as character information or image information, and layout information. The character information is, for example, a character code string corresponding to the character string as described above, but the content and format thereof are not limited. The image information is, for example, image data such as the above-mentioned input field, but the type and format thereof do not matter. The layout information is information indicating the arrangement of character strings, input fields, and the like on the screen. However, the structure of the user authentication screen information does not matter. Other information will be explained in a timely manner.

The server receiving unit 52 receives various types of information. The various types of information include, for example, the above-mentioned text, the above-mentioned page identifier, the above-mentioned mobile phone number, various instructions described later, and the answer information described later.

The first server receiving unit 521 receives the text and the first page identifier from the automatic voice response device 4. Note that receiving the text and the first page identifier may be, for example, receiving a page containing the text and the first page identifier. Further, the first identifier included in the page may be a URI (for example, the first URI described later).

It is preferable that the first server receiving unit 521 receives at least two page identifiers, the first page identifier and the second page identifier, and the text from the automatic voice response device 4.

Further, the first server receiving unit 521 also receives, for example, the user's mobile phone number from the automatic voice response device 4. The mobile phone number is a user's mobile phone number. However, the user's mobile phone number may be received from the user terminal 6 by, for example, the fifth server receiving unit 525. It is preferable that the first server receiving unit 521 receives the user's mobile phone number from the automatic voice response device 4, and the fifth server receiving unit 525 receives the user's mobile phone number from the user terminal 6. .. The two received mobile phone numbers are used for user authentication (described later) by the server authentication unit 536.

The second server receiving unit 522 receives the page access instruction from the user terminal 6. The page access instruction is an instruction to access the page. The page access instruction received is usually a page access instruction using a URI. The page access instruction using the URI is usually a page access instruction including the URI, but may be a page access instruction sent and received in pairs with the URI. It should be noted that such a matter also applies to a page access instruction using the first URI described later or the second URI described later.

Information that identifies the page to be accessed, such as a URI (hereinafter, may be referred to as page-specific information), is usually included in a text message from the automatic voice response device 4 to the user terminal 6 as described above. Will be sent. However, the page specific information may be transmitted to the user terminal 6 by the server transmission unit 54, for example.

The second server receiving unit 522 may receive, for example, a page access instruction using the first URI or the second URI from the user terminal 6. The first URI is a URI corresponding to the first page identifier. The second URI is a URI corresponding to the second identifier. The first URI is, for example, a first page identifier, but may be information configured by using the first page identifier. The second URI is, for example, a second identifier, but may be information configured by using the second identifier.

The third server receiving unit 523 receives the correction instruction from the user terminal 6. The correction instruction is an instruction to correct the information on the page. The correction instruction is usually an instruction to correct the text of the page, but for example, it may be an instruction to correct the page mobile phone number, and the target of the correction does not matter.

The fourth server receiving unit 524 receives the answer information from the user terminal 6. The response information is information related to the response of the questionnaire.

The fifth server receiving unit 525 receives the mobile phone number from the user terminal 6. The mobile phone number received by the fifth server receiving unit 525 is usually used for user authentication by the server authentication unit 536 together with the mobile phone number received by the first server receiving unit 521.

The server processing unit 53 performs various processes. The various processes are, for example, processes such as a server acquisition unit 531, a server configuration unit 532, a server modification unit 533, a server storage unit 534, a server telephone number storage unit 535, and a server authentication unit 536. The server processing unit 53 also performs, for example, the above-mentioned URI configuration processing.

The server acquisition unit 531 acquires the page corresponding to the URI corresponding to the page access instruction received by the second server reception unit 522 from the server storage unit 51.

For example, the server acquisition unit 531 may acquire the page corresponding to the first URI or the second URI corresponding to the page access instruction received by the second server reception unit 522 from the server storage unit 51.

The server configuration unit 532 corresponds to, for example, a unique first URI corresponding to the first page identifier received by the first server reception unit 521, and constitutes a page including the text received by the first server reception unit 521. It is stored in the server storage unit 51. In addition to or instead of this, the server configuration unit 532 corresponds to, for example, a unique second URI corresponding to the second page identifier received by the server receiving unit 52, and provides a page containing the user's mobile phone number. It may be configured and stored in the server storage unit 51.

When the page configuration unit 432 is present on the automatic voice response device 4, the server device 5 does not have to include the server configuration unit 532.

The server correction unit 533 corrects the page information stored in the server storage unit 51 in response to the correction instruction received by the third server reception unit 523. The server correction unit 533 usually corrects the text of the page according to the received correction instruction, but the mobile phone number of the page may be corrected, and the target of the correction does not matter.

Note that the server modification unit 533 may perform a process (hereinafter, may be referred to as an uncorrectable process) that makes it impossible to modify the page information when a predetermined condition is satisfied. The predetermined condition may be, for example, "the elapsed time from the reception of the text or the like exceeds the threshold value (for example, 1 hour, 30 minutes, etc.)".

Specifically, the server correction unit 533 starts time counting by the timer in response to the reception of the text or the like by the first server reception unit 521, and determines whether or not the elapsed time acquired from the timer exceeds the threshold value. If it is determined that the elapsed time exceeds the threshold value, the uncorrectable process may be executed.

Alternatively, the predetermined condition may be, for example, "the product has been shipped". Specifically, for example, the server receives completion information indicating the completion of shipment from an external device (not shown) that manages one or more status information regarding the shipment status of the product. The correction unit 533 may execute the non-correction processing.

Here, the status information includes, for example, a product identifier that identifies the product, a flag indicating that the product has not been shipped or has been shipped, a mobile phone number, and the like. In addition, the shipping information includes, for example, a product identifier, a flag indicating that the product has been shipped, a mobile phone number, and the like. The server correction unit 533 may execute, for example, non-correction processing for the information on the page corresponding to the set of the product identifier and the mobile phone number of the received shipping information. However, the contents of the predetermined conditions do not matter.

The server storage unit 534 stores the response information received by the fourth server reception unit 524 in the server storage unit 51 in association with the mobile phone number received by the fifth server reception unit 525.

The server telephone number storage unit 535 stores the mobile phone number received from the automatic voice response device 4 by the first server reception unit 521 in the server storage unit 51 in association with the page configured by the page configuration unit 432. The mobile phone number stored in the server storage unit 51 in association with the page is used for user authentication together with the mobile phone number received from the user terminal 6 by the fifth server reception unit 525.

The server authentication unit 536 authenticates the user. It can be said that user authentication is a process of confirming the legitimacy of a user. Confirmation of the user's legitimacy may be referred to as identity verification, for example. The user authentication corresponds to, for example, the mobile phone number received by the fifth server receiving unit 525 in response to the transmission of the user authentication screen information by the second server transmitting unit 542 and the page access instruction received by the second server receiving unit 522. It is to determine whether or not the mobile phone number corresponding to the page corresponding to the URI is the same. The mobile phone number corresponding to the page corresponding to the URI corresponding to the page access instruction received by the second server receiving unit 522 is the mobile phone number stored in the server storage unit 51 in association with the page. is there. Then, the user authentication is established only when the two mobile phone numbers are the same, and the user authentication is not established when the two mobile phone numbers are not the same. However, user authentication may be performed using a user identifier (for example, an e-mail address) other than the mobile phone number.

In the following, the user authentication screen information is transmitted by the second server transmission unit 542, the mobile phone number is received by the fifth server reception unit 525, and the user authentication is performed by the server authentication unit 536 using the mobile phone number. A series of processes including the above may be referred to as "authentication process".

The server authentication unit 536, for example, responds to the fact that the fifth server receiving unit 525 receives the mobile phone number from the user terminal 6 after the second server receiving unit 522 receives the page access instruction using the URI. Even if it is determined whether or not the received mobile phone number matches the mobile phone number stored in the server storage unit 51 in association with the page corresponding to the URI used in the received page access instruction. Good.

Alternatively, the server authentication unit 536 responds to, for example, that the second server receiving unit 522 receives the page access instruction using the URI after the fifth server receiving unit 525 receives the mobile phone number from the user terminal 6. The above determination may be made, and the trigger or timing at which the server authentication unit 536 performs authentication does not matter.

The server transmission unit 54 transmits various types of information. The various types of information include, for example, pages, various screens, and the like. Further, the server transmission unit 54 may transmit, for example, the URI configured by the server processing unit 53 to the user terminal 6.

The first server transmission unit 541 transmits the page acquired by the server acquisition unit 531 to the user terminal 6.

For example, the first server transmission unit 541 pairs the page acquired by the server acquisition unit 531 in response to the second server reception unit 522 receiving the page access instruction using the URI with the page corresponding to the URI. It may be transmitted to the user terminal 6 corresponding to the mobile phone number.

For example, the first server transmission unit 541 transmits the page acquired by the server acquisition unit 531 to the user terminal 6 only when the server authentication unit 536 determines that they are the same, and when it determines that they are not the same, the first server transmission unit 541 transmits the pages acquired by the server acquisition unit 531 to the user terminal 6. It is preferable not to execute the transmission of the page to the user terminal 6.

The second server transmission unit 542 transmits the user authentication screen information to the user terminal 6 when the second server reception unit 522 receives the page access instruction.

The user storage unit 61 that constitutes the user terminal 6 can store various types of information. The various types of information are, for example, mobile phone numbers. The user storage unit 61 may store a user identifier other than the mobile phone number, such as a name, an address, and a user ID.

The user reception unit 62 receives various types of information. The various types of information include, for example, input information, page access instructions, mobile phone numbers, and the like. The reception by the user reception unit 62 is usually reception of information input via an input device such as a touch panel, but for example, reception of information read from a recording medium such as a memory card may be used.

The user processing unit 63 performs various processes. The various processes include, for example, determination of whether or not the user reception unit 62 has received various information, conversion of the received information into information to be transmitted, and the like. The conversion may be, for example, a process of including the mobile phone number stored in the user storage unit 61 in the received page access instruction.

The user transmission unit 64 transmits various types of information. The various types of information are, for example, page access instructions. The user transmission unit 64 transmits the page access instruction to the server device 5, for example, in response to the user reception unit 62 receiving the page access instruction. The page access instruction sent does not have to be the same as the received page access instruction. For example, the received page access instruction may not include the mobile phone number, and the transmitted page access instruction may include the mobile phone number.

In addition, the user transmission unit 64 normally transmits various types of information in pairs with the user identifier stored in the user storage unit 61.

The user receiving unit 65 receives various types of information. The various types of information are, for example, user authentication screen information.

The user output unit 66 outputs various information. The various types of information include, for example, user authentication screen information, pages, and the like. The output by the user output unit 66 is usually an output via an output device such as a display. As a result, for example, a screen such as a user authentication screen is displayed on the display of the user terminal 6.

Alternatively, the output by the user output unit 66 may be, for example, stored in the user storage unit 61 or another recording medium.

The user output unit 66 outputs information such as user authentication screen information in response to the user reception unit 65 receiving information such as user authentication screen information. Alternatively, for example, the user storage unit 61 stores information such as user authentication screen information, and the user output unit 66 responds to the user reception unit 62 receiving an instruction to output information such as user authentication screen information. Therefore, information such as stored user authentication screen information may be output, and the trigger or timing of the output does not matter.

The storage unit 41, the automatic voice storage unit 411, the server storage unit 51, and the user storage unit 61 are preferably non-volatile recording media such as a hard disk or flash memory, but can also be realized by a volatile recording medium such as RAM. Is.

The process of storing information in the storage unit 41 or the like does not matter. For example, information may be stored in the storage unit 41 or the like via a recording medium, or information transmitted via a network, a communication line, or the like may be stored in the storage unit 41 or the like. Well, or the information input via the input device may be stored in the storage unit 41 or the like. The input device may be, for example, a touch panel, a keyboard, a mouse, or the like.

The receiving unit 42, the server receiving unit 52, the first server receiving unit 521, the second server receiving unit 522, the third server receiving unit 523, the fourth server receiving unit 524, the fifth server receiving unit 525, and the user receiving unit 65 , Usually, it is realized by a wired or wireless communication means (for example, a communication module such as a NIC (Network interface controller) or a modem), but it may be realized by a means for receiving a broadcast (for example, a broadcast receiving module).

Processing unit 43, power receiving unit 141, automatic voice response unit 142, input receiving unit 143, text acquisition unit 144, calling number identification unit 145, judgment unit 146, mobile phone number acquisition unit 147, text message transmission processing unit 148b, page identifier. Acquisition unit 431, page configuration unit 432, server processing unit 53, server acquisition unit 531, server configuration unit 532, server modification unit 533, server storage unit 534, server telephone number storage unit 535, server authentication unit 536, and user processing unit. 63 can usually be realized from an MPU, a memory, or the like. The processing procedure of the processing unit 43 and the like is usually realized by software, and the software is recorded on a recording medium such as a ROM. However, the processing procedure may be realized by hardware (dedicated circuit).

The transmission unit 44, the page identifier transmission unit 441, the server transmission unit 54, the first server transmission unit 541, the second server transmission unit 542, and the user transmission unit 64 are usually realized by wired or wireless communication means. It may be realized by a broadcasting means (for example, a broadcasting module).

The user reception unit 62 may or may not include the input device. The user reception unit 62 can be realized by the driver software of the input device or by the input device and the driver software thereof.

The user output unit 66 may or may not include an output device such as a display or a speaker. The user output unit 66 and the like can be realized by the driver software of the output device, or by the output device and its driver software.

Next, the operation of the information system 300 will be described with reference to the flowcharts of FIGS. 11 to 13. FIG. 11 is a flowchart illustrating the operation of the automatic voice response device 4.

(Step S1101) The processing unit 43 determines whether or not the power receiving unit 141 has received a telephone call from the user. If it is determined that the power receiving unit 141 has received the telephone call from the user, the process proceeds to step S1102, and if it is determined that the power receiving unit 141 has not received the power, the process proceeds to step S1103.

(Step S1102) The mobile phone number acquisition unit 147 performs a process of acquiring the mobile phone number of the originator of the telephone received in step S1101 (hereinafter, mobile phone number acquisition process). The mobile phone number acquisition process may be the same as that of the first embodiment (see FIG. 3), and the description thereof will be omitted.

(Step S1103) The automatic voice response unit 142 answers the telephone received in step S1101 by automatic voice.

(Step S1104) The processing unit 43 determines whether or not the input receiving unit 143 has received the input information. If it is determined that the input receiving unit 143 has accepted the input information, the process proceeds to step S1105, and if it is determined that the input information has not been accepted, the process returns to step S1104.

(Step S1105) The text acquisition unit 144 performs voice recognition for the input information input in step S1103, and acquires text including at least a part of the voice recognition result.

(Step S1106) The page identifier acquisition unit 431 acquires a unique first page identifier that identifies a page (for example, a modified page).

(Step S1107) The page identifier transmission unit 441 pairs the text acquired in step S1105 and the first page identifier acquired in step S1106 with the mobile phone number acquired in step S1102 to the server device 5. Send.

(Step S1108) The page identifier acquisition unit 431 acquires a unique second page identifier that identifies a page (for example, an answer page).

(Step S1109) The page identifier transmission unit 441 pairs the text acquired in step S1105 and the second page identifier acquired in step S1108 with the mobile phone number acquired in step S1102 to the server device 5. Send.

(Step S1110) The text message transmission processing unit 148b addresses at least a part of the text acquired in step S1105, the first page identifier acquired in step S1106, and the step to the mobile phone number acquired in step S1102. A text message including the second page identifier obtained in S1108 is transmitted. After that, the process returns to step S1101.

In the flowchart of FIG. 11, the automatic voice response in step S1103, the determination in step S1104, and the text acquisition in step S1105 are performed only once, but the processes in steps S1103 to S1105 are performed twice or more. May be good. In that case, for example, the following two steps S1105a and S1105b are added between step S1105 and step S1106.

(Step S1105a) The text acquisition unit 144 determines whether or not to end the text acquisition. If the text acquired in step S1105 is the text corresponding to the last automatic voice, it is determined to end, and if not, it is determined not to end. If it is determined that the text acquisition is finished, the process proceeds to step S1105b, and if it is determined that the text acquisition is not finished, the process returns to step S1103 and the next automatic voice is output.

(Step S1105b) The text acquisition unit 144 acquires a structured text by using two or more texts acquired by repeating steps S1103 to S1105.

Further, in Tanaka in the flowchart of FIG. 11, the process starts when the power of the automatic voice response device 4 is turned on or the program is started, and the process ends when the power is turned off or an interrupt for the end of the process occurs. However, the trigger for the start or end of processing does not matter.

FIG. 12 is a flowchart illustrating the operation of the server device 5.

(Step S1201) The server processing unit 53 determines whether or not the first server receiving unit 521 has received the text or the like and the first page identifier. If it is determined that the first server receiving unit 521 has received the text or the like and the first page identifier, the process proceeds to step S1202, and if it is determined that the first server receiving unit 521 has not received the text or the like, the process proceeds to step S1203.

(Step S1202) The server configuration unit 532 corresponds to the unique first URI corresponding to the first page identifier received in step S1201, acquires the page including the text received in step S1201, and receives it in step S1201. It is stored in the server storage unit 51 in association with the mobile phone number. Then, the process returns to step S1201.

(Step S1203) The server processing unit 53 determines whether or not the first server receiving unit 521 has received the text or the like and the second page identifier. If it is determined that the first server receiving unit 521 has received the text or the like and the second page identifier, the process proceeds to step S1204, and if it is determined that the first server receiving unit 521 has not received the text or the like, the process proceeds to step S1205.

(Step S1204) The server configuration unit 532 corresponds to the unique second URI corresponding to the second page identifier received in step S1203, acquires the page including the mobile phone number received in step S1201, and receives the page. It is stored in the server storage unit 51 in association with the mobile phone number. Then, the process returns to step S1201.

(Step S1205) The server processing unit 53 determines whether or not the second server receiving unit 522 has received the page access instruction using the first URI. If it is determined that the second server receiving unit 522 has received the page access instruction using the first URI, the process proceeds to step S1206, and if it is determined that the page access instruction has not been received, the process proceeds to step S1210.

(Step S1206) The server authentication unit 536 performs an authentication process using the mobile phone number. Since the authentication process has been described above, it will not be repeated.

(Step S1207) The server processing unit 53 determines whether or not the authentication has been established based on the result of the authentication process in step S1206. If it is determined that the authentication has been established, the process proceeds to step S1213, and if it is determined that the authentication has not been established, the process returns to step S1201.

(Step S1208) The server acquisition unit 531 acquires the page corresponding to the first URI corresponding to the page access instruction received in step S1205.

(Step S1209) The first server transmission unit 541 transmits the page acquired in step S1208 to the user terminal 6. Then, the process returns to step S1201.

(Step S1210) The server processing unit 53 determines whether or not the second server receiving unit 522 has received the page access instruction using the second URI. If it is determined that the second server receiving unit 522 has received the page access instruction using the second URI, the process proceeds to step S1211, and if it is determined that the page access instruction has not been received, the process proceeds to step S1215.

(Step S1211) The server authentication unit 536 performs the authentication process (described above) using the mobile phone number.

(Step S1212) The server processing unit 53 determines whether or not the authentication has been established based on the result of the authentication process in step S1211. If it is determined that the authentication has been established, the process proceeds to step S1213, and if it is determined that the authentication has not been established, the process returns to step S1201.

(Step S1213) The server acquisition unit 531 acquires the page corresponding to the second URI corresponding to the page access instruction received in step S1210.

(Step S1214) The first server transmission unit 541 transmits the page acquired in step S1213 to the user terminal 6. Then, the process returns to step S1201.

(Step S1215) The server processing unit 53 determines whether or not the third server receiving unit 523 has received the correction instruction. If it is determined that the third server receiving unit 523 has received the correction instruction, the process proceeds to step S1216, and if it is determined that the correction instruction has not been received, the process proceeds to step S1217.

(Step S1216) The server correction unit 533 corrects the text of the page acquired in step S1202 and stored in the server storage unit 51. Then, the process returns to step S1201.

(Step S1217) The server processing unit 53 determines whether or not the fourth server receiving unit 524 has received the response information. If it is determined that the fourth server receiving unit 524 has received the response information, the process proceeds to step S1218, and if it is determined that the response information has not been received, the process returns to step S1201.

(Step S1218) The server storage unit 534 stores the response information received in step S1217 in association with the mobile phone number received in step S1203. Then, the process returns to step S1201.

In the flowchart of FIG. 12, the process starts when the power of the server device 5 is turned on or the program is started, and the process ends when the power is turned off or an interrupt for the end of the process occurs. However, the trigger for the start or end of processing does not matter.

FIG. 13 is a flowchart illustrating the operation of the user terminal 6.

(Step S1301) The user processing unit 63 determines whether or not the user receiving unit 65 has received the text message. If it is determined that the user receiving unit 65 has received the text message, the process proceeds to step S1302, and if it is determined that the text message has not been received, the process proceeds to step S1303.

(Step S1302) The user output unit 66 outputs the text message received in step S1301. Then, the process returns to step S1301.

(Step S1303) The user processing unit 63 determines whether or not the user reception unit 62 has received the page access instruction using the first URI. If it is determined that the user reception unit 62 has received the page access instruction using the first URI, the process proceeds to step S1304, and if it is determined that the user reception unit 62 has not received the page access instruction, the process proceeds to step S1305.

(Step S1304) The user transmission unit 64 transmits the page access instruction received in step S1303 to the server device 5. Then, the process proceeds to step S1307.

(Step S1305) The user processing unit 63 determines whether or not the user reception unit 62 has received the page access instruction using the second URI. If it is determined that the user reception unit 62 has received the page access instruction using the second URI, the process proceeds to step S1306, and if it is determined that the user reception unit 62 has not received the page access instruction, the process proceeds to step S1311.

(Step S1306) The user transmission unit 64 transmits the page access instruction received in step S1305 to the server device 5.

(Step S1307) The user processing unit 63 determines whether or not the user receiving unit 65 has received the user authentication screen information. If it is determined that the user receiving unit 65 has received the user authentication screen information, the process proceeds to step S1308, and if it is determined that the user authentication screen information has not been received, the process returns to step S1307.

(Step S1308) The user output unit 66 outputs the user authentication screen information received in step S1307.

(Step S1309) The user processing unit 63 determines whether or not the user reception unit 62 has accepted the mobile phone number. If it is determined that the user reception unit 62 has accepted the mobile phone number, the process proceeds to step S1310, and if it is determined that the user reception unit 62 has not accepted the mobile phone number, the process returns to step S1309.

(Step S1310) The user transmission unit 64 transmits the mobile phone number received in step S1309 to the server device 5. Then, the process returns to step S1301.

(Step S1311) The user processing unit 63 determines whether or not the user receiving unit 65 has received the page. If it is determined that the user receiving unit 65 has received the page, the process proceeds to step S1312, and if it is determined that the page has not been received, the process proceeds to step S1313.

(Step S1312) The user output unit 66 outputs the page received in step S1311. Then, the process returns to step S1301.

(Step S1313) The user processing unit 63 determines whether or not the user reception unit 62 has received the correction instruction. If it is determined that the user reception unit 62 has accepted the correction instruction, the process proceeds to step S1314, and if it is determined that the user reception unit 62 has not accepted the correction instruction, the process proceeds to step S1315.

(Step S1314) The user transmission unit 64 transmits the correction instruction received in step S1313 to the server device 5. Then, the process returns to step S1301.

(Step S1315) The user processing unit 63 determines whether or not the user reception unit 62 has received the response information. If it is determined that the user reception unit 62 has accepted the response information, the process proceeds to step S1316, and if it is determined that the response information has not been accepted, the process returns to step S1301.

(Step S1316) The user transmission unit 64 transmits the response information received in step S1315 to the server device 5. Then, the process returns to step S1301.

When the user terminal 6 is the caller of the telephone, for example, the following two steps S1300a and S1300b are added to the flowchart of FIG. 13, and five steps S1302, S1310, S1312, S1314 and Each return destination of S1315 may be changed from step S1301 to step S1300a.

(Step S1300a) The user processing unit 63 determines whether or not the user reception unit 62 has received the input information. If it is determined that the user reception unit 62 has accepted the input information, the process proceeds to step S1300b, and if it is determined that the input information has not been accepted, the process returns to step S1300.

(Step S1300b) The user transmission unit 64 transmits the input information received in step S1300a to the automatic voice response device 4. After that, the process returns to step S1300a.

In the flowchart of FIG. 13, the process starts when the power of the user terminal 6 is turned on or the program is started, and the process ends when the power is turned off or an interrupt for the end of the process occurs. However, the trigger for the start or end of processing does not matter.

Hereinafter, a specific operation example of the information system 300 according to the present embodiment will be described. The following description can be changed in various ways and does not limit the scope of the present invention.

The information system 300 of this example includes one automatic voice response device 4, a server device 5, and two or more user terminals 6. The automatic voice response device 4 is a server of a company that operates telephone shopping. The server device 5 is another server that provides the Web page of the company. One of the two or more user terminals 6 (hereinafter, may be referred to as “user terminal 6C”) is the smartphone of user C (for example, Mr. Tanaka) who is shopping using telephone shopping. Is. The following operation example is realized by the automatic voice response device 4, the server device 5, and the user terminal 6C performing the processing as described in the slow chart.

The storage unit 41 of the automatic voice response device 4 has the first URI template “http: // {variable} / rL ...” and the second URI template “http: // {variable} / qB ...”. "Is stored. A unique character string (for example, "sample.ms" or the like) generated by using the user ID or the like is assigned to the variable. Further, the storage unit 41 also stores the user IDs of two or more users including the user C.

In the automatic voice storage unit 411, for example, automatic voice is stored for each of two or more items "input of product number" and "designation of delivery date".

The server storage unit 51 of the server device 5 contains server authentication screen information, a template of a page corresponding to the first URI (correction page in this example), and a page corresponding to the second URI (answer page in this example). Template is stored.

The user identifier "C" (in this example, the mobile phone number "090 ...") is stored in the user storage unit 61 of the user terminal 6C.

Now, the user C responds to the automatic voice output from the speaker of the user terminal 6C via the microphone with the name "Tanaka ...", the address "〒5400-0008_Osaka prefecture ...", and the product number "41117". ", And the delivery date" 10/26 ", etc. are responded by voice.

In the user terminal 6C, the user reception unit 62 receives the input information "(Tanaka ..., 〒5400-0008_Osaka Prefecture ..., 41117, 10/26, ...)" Which is the response voice, and the user. The transmission unit 64 transmits the input information to the automatic voice response device 4 in pairs with the stored mobile phone number “090 ...”.

In the automatic voice response device 4, the receiving unit 42 receives the input information and the like, the input receiving unit 143 receives the input information, the text acquisition unit 144 performs voice recognition on the input information, and the text ". Tanaka ..., 〒5400-0008_Osaka Prefecture ..., 41117, 10/26, ... "is acquired.

The page identifier acquisition unit 431 acquires a unique character string “jps.ms” by using a user ID or the like. Then, the page identifier acquisition unit 431 adds the character string "to the variable of the page template" http: // {variable} / rL ... "Stored in the storage unit 41 corresponding to the first URI. By substituting "jps.ms", the first page identifier "http://variable.ms/rL ..." is acquired. Further, the page identifier acquisition unit 431 substitutes the character string "jps.ms" into the variable of the page template "http: // {variable} / qB ..." Corresponding to the second URI. , The second page identifier "http://variable.ms/rL ..." is also acquired.

The page identifier transmission unit 441 has the acquired text "Tanaka ..., 〒5400-0008_Osaka Prefecture ..., 41117, 10/26" and the acquired first page identifier "http://expample.ms". / RL ... ”and the acquired second page identifier“ http: //exple.ms/qB ・ ・ ・ ”are paired with the received mobile phone number“ 090 ... ”, and the server device. Send to 5.

In the server device 5, the first server receiving unit 521 receives the above text and the like, and the server configuration unit 532 is the first page identifier "http://exple.ms/rL ..." which is the received first page identifier. Corresponding to the URI, the correction page including the received text is acquired, and is stored in the server storage unit 51 in association with the received mobile phone number "090 ...". Further, the server configuration unit 532 corresponds to the second URI which is the received second page identifier "http://exple.ms/qB ...", and the received mobile phone number "090 ..." The answer page including the above is acquired, and is stored in the server storage unit 51 in association with the mobile phone number "090 ...".

Further, in the automatic voice response device 4, the text message transmission processing unit 148b sends the acquired text, the acquired first page identifier, and the acquired second page to the received mobile phone number “090”. Text message including identifier (For example, "Thank you for your order. Please correct the received contents within 1 hour from the following URL. Http: //exple.ms/rL ... _ Name: Tanaka ... _Address: 〒5400 ・ ・ ・ _Product: 41117 ・ ・ ・ _Please cooperate with the questionnaire. Http: //ident.ms/qB... ”will be sent.

In the user terminal 6C, the receiving unit 42 receives the text message, and the user output unit 66 outputs the received text message via the display. As a result, the display of the user terminal 6C displays, for example, the screen of the SNS including the text message as shown in FIG. In the displayed text, the first URI "http://exple.ms/rL ..." and the second URI "http://exple.ms/qB ..." are underlined to indicate the existence of links. Is attached.

Here, it is assumed that the user C selects the first URI "http://exple.ms/rL ..." in the screen.

In the user terminal 6C, the user reception unit 62 receives a page access instruction using the first URI "http://exple.ms/rL ...", and the user transmission unit 64 receives the received page access. The instruction is transmitted to the server device 5.

In the server device 5, the first server receiving unit 521 receives the page access instruction using the first URI "http://authle.ms/rL ...", and the second server transmitting unit 542 receives the server. The user authentication screen information stored in the storage unit 51 is transmitted to the user terminal 6C.

In the user terminal 6C, the receiving unit 42 receives the user authentication screen information, and the user output unit 66 outputs the user authentication screen information. As a result, the user authentication screen as shown in FIG. 15, for example, is displayed on the display of the user terminal 6C. The user authentication screen includes a character string such as "Please enter a telephone number to confirm your identity" and an image such as an input field for a telephone number. When the user C inputs the mobile phone number "090 ..." in the input field of the screen, the user reception unit 62 accepts the mobile phone number, and the user transmission unit 64 transmits the mobile phone number to the server device 5.

In the server device 5, the fifth server receiving unit 525 receives the mobile phone number, and the server authentication unit 536 has the same received mobile phone number and the mobile phone number corresponding to the correction page. User C is authenticated by determining whether or not it is. Here, since the two telephone numbers match, the authentication result indicating that the authentication has been established is acquired.

Upon receiving the above authentication result, the server configuration unit 532 acquires the template of the correction page corresponding to the first URI from the server storage unit 51, and sets each variable of the template with the name, address, and the name and address included in the text message. Substitute information such as the product number and get the correction page. The first server transmission unit 541 transmits the acquired page to the user terminal 6C.

In the user terminal 6C, the receiving unit 42 receives the modified page, and the user output unit 66 outputs the modified page. As a result, for example, a correction page as shown in FIG. 16 is displayed on the display of the user terminal 6C. The correction page has an input field for each item of 1 or 2 or more such as a name and a product number, and the name "Tanaka ..." previously entered by user C in each of the 2 or more input fields. And text such as product number "41117" is displayed.

When the user C corrects the text in one input field for the correction page, the user reception unit 62 gives a correction instruction including the item name corresponding to the one input field and the corrected text. Is received, and the user transmission unit 64 transmits the correction instruction to the server device 5.

In the server device 5, the third server receiving unit 523 receives the correction instruction, and the server correction unit 533 sends a text corresponding to the item name of the correction instruction to the correction page stored in the server storage unit 51. Is replaced with the corrected text of the correction instruction.

When the second URI "http://exple.ms/qB ..." is selected for the screen of FIG. 14, the user terminal 6C is displayed on the display after the same user authentication as described above. For example, an answer page as shown in FIG. 17 is displayed. On the answer page, for example, the first question "1. Please tell me the phone number used for the trial (questionnaire from SMS does not need to be entered)" and the set of answer columns for it, the third question " 3. Choose your gender ”and the corresponding set of choices, etc. The mobile phone number "090 ..." of the user C is displayed in advance in the input field.

When the user C selects one option from the option group on the answer page, the user reception unit 62 receives the answer information including the one option, and the user transmission unit 64 receives the answer information. Is transmitted to the server device 5.

In the server device 5, the fourth server receiving unit 524 receives the answer information, and the server storage unit 534 stores the answer information in association with the received mobile phone number "090 ..." on the server. Accumulate in unit 51.

As described above, according to the present embodiment, the automatic voice response device 4 receives a call from the user, answers the phone with automatic voice, and receives and inputs input information which is information input by the user for the automatic voice. Speech recognition for information, acquisition of text containing at least a part of the speech recognition result, acquisition of a unique page identifier that identifies the page, the acquired text, and the acquired page identifier, the first page identifier. Is transmitted to the server device 5.

Therefore, it answers the call from the user by automatic voice, accepts the input information input by the user for the automatic voice, and acquires the text corresponding to at least a part of the input information and the unique first page identifier. Then, the automatic voice response device 4 to be transmitted to the server device 5 can be provided.

In addition, the automatic voice response device 4 usually also performs a process for transmitting a text message including at least a part of the acquired text and the first page identifier to the user terminal 6. The first page identifier included in the text message is, for example, the URI corresponding to the page, but may be a character string that constitutes a part of the URI. Further, the server device 5 receives the text and the first page identifier from the automatic voice response device 4, corresponds to the unique URI corresponding to the first page identifier, acquires the page containing the text, and accumulates the page. The page access instruction using the URI is received from the user terminal 6, the page corresponding to the URI is acquired, and the page is transmitted to the user terminal 6.

As a result, in response to receiving the user's input information for the automatic voice, the text corresponding to at least a part of the input information and the unique URI are acquired, corresponding to the URI, and include at least a part of the text. While constructing and accumulating pages, a mechanism is realized in which a page corresponding to a URI is acquired and transmitted to the user terminal 6 in response to receiving a page access instruction using a URI from the user terminal 6. Therefore, when the user terminal 6 receives the page from the server device 5 and outputs the page, the user can easily confirm at least a part of the input information by voice.

Further, in the above configuration, the input information is a voice in which the user responds to the automatic voice, and the text acquisition unit recognizes the input information by voice and acquires a text including at least a part of the voice recognition result. To do. Therefore, the user answers the phone call with automatic voice, accepts the input information which is the voice answered by the user to the automatic voice, and the text corresponding to at least a part of the input information and the unique first page identifier. And can be provided to provide an automatic voice response device 4 that acquires and transmits to the server device 5.

Further, the automatic voice response device 4 performs a process for transmitting a text message including at least a part of the text acquired by the text acquisition unit 144 and the first page identifier to the user's mobile phone number.

In this way, by also performing a process for transmitting the text message including at least a part of the acquired text and the first page identifier to the user's mobile phone number, the user can use the mobile phone terminal wherever he / she is. By browsing the page with, you can easily and quickly confirm the input information.

Further, since the automatic voice response device 4 constructs a page using the acquired text and transmits the configured page and the acquired first page identifier to the server device 5, the processing load of the server device 5 is reduced. To.

Further, the automatic voice response device 4 is a page identifier of a page having two or more different roles, and each of the two or more unique page identifiers is generated, and the acquired text or a page constructed by using the text and the acquired page are obtained. Two or more page identifiers are transmitted to the server device 5. By transmitting the acquired text or the constructed page and the acquired two or more page identifiers to the server device 5, the user can confirm and correct the input information on each dedicated page.

Further, the automatic voice response device 4 acquires the mobile phone number of the originator of the telephone call, and also transmits the mobile phone number of the user to the server device 5. Therefore, when the call source is a mobile phone terminal, the automatic voice response device 4 automatically acquires the mobile phone number and transmits it to the server device 5, so that the server device 5 authenticates using the mobile phone number. Etc. can be processed.

Further, the automatic voice storage unit 411 stores the automatic voice for each of two or more items, and the automatic voice response device 4 outputs the automatic voice stored in the automatic voice storage unit 411 for each item. It accepts input information for each item, acquires text for each item, composes a structured structured text that has two or more pairs of tags and texts corresponding to the item, and sets the structured text and the page identifier. It is transmitted to the server device 5. By transmitting the structured text and the page identifier to the server device 5 in this way, the server device 5 can easily configure the page.

Further, the automatic voice response device 4 determines whether or not the call source is a mobile phone terminal, and when it is determined that the call source is not a mobile phone terminal, the automatic voice response device 4 transmits an automatic voice requesting input of a mobile phone number. It responds via the source and accepts the input of the mobile phone number from the user via the source. Therefore, when the call source is a mobile phone terminal, the mobile phone number can be automatically acquired.

Further, a page corresponding to one or more URIs is stored in the server storage unit 51, and the server device 5 receives a text and a first page identifier from the automatic voice response device 4 and uses the received first page identifier as the received page identifier. Corresponding to the unique URI corresponding to the response, the page including the received text is acquired, stored in the server storage unit 51, the page access instruction using the URI is received from the user terminal 6, and the received page access instruction is supported. The page corresponding to the URI is acquired from the server storage unit 51, and the acquired page is transmitted to the user terminal 6.

As a result, the text and the first page identifier are received from the automatic voice response device 4, the unique URI corresponding to the first page identifier is supported, and the page containing the text is acquired and accumulated, while the user terminal. It is possible to provide a server device 5 that receives a page access instruction using a URI from No. 6, acquires a page corresponding to the URI, and transmits the page to the user terminal 6.

Further, the server device 5 receives at least two page identifiers, a first page identifier and a second page identifier, and a text, and corresponds to a unique first URI corresponding to the received first page identifier and receives the text. A page containing the text (for example, a modification page for the user to modify the text) is configured, stored in the server storage unit 51, and corresponds to a unique second URI according to the received second page identifier. A page containing the user's mobile phone number (for example, an answer page for the user to answer the questionnaire) is configured and stored in the server storage unit 51, while the first URI or the second URI is used from the user terminal 6. The received page access instruction is received, and the page corresponding to the first URI or the second URI corresponding to the received page access instruction is acquired from the server storage unit 51. In this way, by transmitting to the user terminal 6 two pages, a page identified by the first page identifier and containing the text and a page identified by the second page identifier and containing the mobile phone number, the user can, for example, , You can perform different tasks such as modifying the entered text and authenticating with your mobile phone number.

Further, in the above configuration, the page identified by the first URI is a page for correcting the text, and the server device 5 receives the correction instruction of the text of the page from the user terminal 6 and responds to the received correction instruction. Modify the text on the page accordingly. In this way, the user can also change the input information by modifying the text included in the page identified by the first URI according to the modification instruction from the user terminal 6.

Further, in the above configuration, the page identified by the second URI is a page for the user to answer the questionnaire, and the server device 5 receives the answer information of the questionnaire from the user terminal 6 and receives the questionnaire. Answers are associated with mobile phone numbers and stored in the server storage unit 51. Therefore, the user can collect the set of the answer and the mobile phone number by answering the questionnaire using the page identified by the second URI.

Further, the server storage unit 51 stores the user authentication screen information which is the information of the user authentication screen for user authentication, and the server device 5 also receives the mobile phone number of the user and associates it with the configured page. Then, when the user's mobile phone number is stored in the server storage unit 51 and the page access instruction is received, the user authentication using the mobile phone number corresponding to the page corresponding to the URI corresponding to the page access instruction is performed. User authentication screen information, which is screen information, is transmitted to the user terminal 6, a mobile phone number is received from the user terminal 6, and the received mobile phone number and the mobile phone corresponding to the page corresponding to the URI corresponding to the page access instruction are supported. It is determined whether or not the numbers are the same, and the acquired page is transmitted to the user terminal 6 only when it is determined that they are the same. In this way, by performing user authentication using the mobile phone number, it is possible to safely transmit the page to the user terminal 6.

The software that realizes the automatic voice response device 4 in the present embodiment is, for example, the following program. That is, in this program, the computer is input with the power receiving unit 141 for receiving a call from the user, the automatic voice answering unit 142 for answering the phone with automatic voice, and the information input by the user for the automatic voice. An input reception unit 143 that receives information, a text acquisition unit 144 that acquires text corresponding to at least a part of the input information, a page identifier acquisition unit 431 that acquires a unique page identifier that identifies a page, and the text acquisition unit 431. This is a program for functioning as the page identifier transmission unit 441 that transmits the text acquired by the unit 144 and the first page identifier that is the page identifier acquired by the page identifier acquisition unit 431 to the server device 5.

The software that realizes the server device 5 is, for example, the following program. That is, this program receives the first server receiving the text and the first page identifier from the automatic voice response device 4 by the computer that can access the server storage unit 51 in which the pages corresponding to one or more URIs are stored. Corresponding to the unique URI corresponding to the first page identifier received by the first server receiving unit 521 and the unit 521, the page including the text received by the first server receiving unit 521 is acquired, and the server storage unit The server configuration unit 532 stored in the 51, the second server receiving unit 522 that receives the page access instruction using the URI from the user terminal 6, and the URI corresponding to the page access instruction received by the second server receiving unit 522. This is a program for functioning as a server acquisition unit 531 that acquires a corresponding page from the server storage unit 51 and a first server transmission unit 541 that transmits the page acquired by the server acquisition unit 531 to the user terminal 6.

FIG. 18 is an external view of a computer system 900 that executes a program according to each embodiment to realize an automatic voice response device (1,1a, 4), a server device (3,3a, 5), and the like. This embodiment can be realized by computer hardware and a computer program executed on the computer hardware. In FIG. 18, the computer system 900 includes a computer 901 including a disk drive 905, a keyboard 902, a mouse 903, and a display 904. The entire system including the keyboard 902, the mouse 903, and the display 904 may be called a computer.

FIG. 19 is a diagram showing an example of the internal configuration of the computer system 900. In FIG. 19, the computer 901 is connected to the MPU 911, a ROM 912 for storing a program such as a boot-up program, and the MPU 911 in addition to the disk drive 905, and temporarily stores the instructions of the application program and temporarily. It provides a RAM 913 that provides a storage space, a storage 914 that stores application programs, system programs, and data, a bus 915 that interconnects the MPU 911, ROM 912, and the like, and a connection to a network such as an external network or an internal network. It includes a network card 916. The storage 914 is, for example, a hard disk, an SSD, a flash memory, or the like.

A program for causing the computer system 900 to execute a function such as an automatic voice response device (1, 1a, 4) is stored in a disk 921 such as a DVD or a CD-ROM, inserted into a disk drive 905, and stored in a storage 914. May be transferred to. Alternatively, the program may be transmitted over the network to computer 901 and stored in storage 914. The program is loaded into RAM 913 at run time. The program may be loaded directly from disk 921 or the network. Further, the program may be read into the computer system 900 via another removable recording medium (for example, a DVD, a memory card, etc.) instead of the disk 921.

The program does not necessarily include an operating system (OS) that executes functions such as an automatic voice response device (1,1a), a third-party program, or the like in 901 showing the details of the computer. The program may contain only parts of instructions that call the appropriate functions or modules in a controlled manner to achieve the desired result. It is well known how the computer system 900 works, and detailed description thereof will be omitted.

The computer system 900 described above is a server or a stationary PC, but for example, the telephone terminal 2 and the user terminal 6 may be realized by a mobile terminal such as a smartphone or a tablet terminal. In this case, for example, the keyboard 902 and the mouse 903 are replaced with a touch panel, the disk drive 905 is replaced with a memory card slot, and the disk 921 is replaced with a memory card. A microphone (not shown) and a speaker (not shown) are also connected to the bus 915. However, the above is an example, and the hardware configuration of the computer that realizes the automatic voice response device (1,1a, 4) or the like does not matter.

In the above program, in the transmission step of transmitting information and the receiving step of receiving information, processing performed by hardware, for example, processing performed by a modem or interface card in the transmission step (only performed by hardware). Processing that is not done) is not included.

Further, the number of computers that execute the above program may be singular or plural. That is, centralized processing may be performed, or distributed processing may be performed.

Further, in each of the above embodiments, it goes without saying that the two or more communication means (reception unit 12, transmission unit 13, etc.) existing in one device may be physically realized by one medium.

Further, in each of the above-described embodiments, each process (each function) may be realized by centralized processing by a single device (system), or by distributed processing by a plurality of devices. May be done.

It goes without saying that the present invention is not limited to the above embodiments, and various modifications can be made, and these are also included in the scope of the present invention.

As described above, the information system including the automatic voice response device and the like according to the third embodiment of the present invention receives the input information which is the information input by the user for the automatic voice. A page using URI from a user terminal while acquiring a text corresponding to at least a part of information and a unique URI, composing and accumulating a page containing at least a part of the text corresponding to the URI. It has the effect of realizing a mechanism of acquiring a page corresponding to the URI in response to receiving an access instruction and transmitting it to the user terminal, which is useful as an information system or the like.

1, 1a, 4 Automatic voice response device 2 Telephone terminal 3, 3a, 5 Server device 6 User terminal 11, 41 Storage unit 12, 42 Reception unit 13, 44 Transmission unit 14, 43 Processing unit 21 Terminal storage unit 22 Terminal reception unit 23 Terminal transmission unit 24 Terminal reception unit 25 Terminal output unit 31, 51 Server storage unit 32, 32a, 53 Server processing unit 33 Text message transmission unit 52 Server reception unit 54 Server transmission unit 61 User storage unit 62 User reception unit 63 User processing Unit 64 User transmission unit 65 User reception unit 66 User output unit 100, 200, 300 Information system 141 Power receiving unit 142 Automatic voice response unit 143 Input reception unit 144, 144a Text acquisition unit 145 Calling number identification unit 146 Judgment unit 147 Mobile phone number Acquisition unit 148, 148a, 148b Text message transmission processing unit 411 Automatic voice storage unit 431 Page identifier acquisition unit 432 Page configuration unit 441 Page identifier transmission unit 521 First server reception unit 522 Second server reception unit 523 Third server reception unit 524 Fourth server receiver 525 Fifth server receiver 531 Server acquisition unit 532 Server configuration unit 533 Server modification unit 534 Server storage unit 535 Server phone number storage unit 536 Server authentication unit 541 First server transmission unit 542 Second server transmission unit

Claims (17)

The power receiving unit that receives calls from users and
An automatic voice response unit that answers the phone with automatic voice,
An input receiving unit that receives input information that is information input by the user with respect to the automatic voice, and
A text acquisition unit that acquires text corresponding to at least a part of the input information, and
A page identifier acquisition unit that acquires a unique page identifier that identifies a page,
An automatic voice response device including a text acquired by the text acquisition unit and a page identifier transmission unit that transmits a first page identifier, which is a page identifier acquired by the page identifier acquisition unit, to a server device. The input information is a voice in which the user responds to the automatic voice.
The text acquisition unit
The automatic voice response device according to claim 1, wherein voice recognition is performed on the input information and a text including at least a part of the voice recognition result is acquired. A claim further comprising a text message transmission processing unit that performs processing for transmitting a text message including at least a part of the text acquired by the text acquisition unit and the first page identifier to the user's mobile phone number. 1 or the automatic voice response device according to claim 2. Using the text acquired by the text acquisition unit, a page composition unit that constitutes a page is further provided.
The page identifier transmitter is
The automatic voice response device according to any one of claims 1 to 3, wherein the page configured by the page configuration unit and the first page identifier acquired by the page identifier acquisition unit are transmitted to the server device. The page identifier acquisition unit
Page identifiers for pages that play two or more different roles, each generating two or more unique page identifiers
The page identifier transmitter is
A claim for transmitting to the server device the text acquired by the text acquisition unit or the page configured by the page configuration unit that constitutes a page using the text, and two or more page identifiers acquired by the page identifier acquisition unit. The automatic voice response device according to any one of claims 1 to 4. Further equipped with a mobile phone number acquisition unit for acquiring the mobile phone number of the caller of the telephone,
The page identifier transmitter is
The automatic voice response device according to any one of claims 1 to 5, wherein the mobile phone number of the user is also transmitted to the server device. It is further equipped with an automatic voice storage unit that stores automatic voice for each of two or more items.
The automatic voice response unit
For each of the items, the automatic voice stored in the automatic voice storage unit is output.
The input reception unit
Input information is accepted for each of the above items,
The text acquisition unit
A text is acquired for each of the items, and a structured structured text having two or more pairs of tags and text corresponding to the item is constructed.
The page identifier transmitter is
The automatic voice response device according to any one of claims 1 to 6, wherein the structured text and the page identifier are transmitted to the server device. Further provided with a determination unit for determining whether or not the source of the telephone call is a mobile phone terminal,
The automatic voice response unit
When the determination unit determines that the caller of the call is not a mobile phone terminal, it responds with an automatic voice requesting input of a mobile phone number via the caller.
The input reception unit
The automatic voice response device according to any one of claims 1 to 7, which receives an input of a mobile phone number from the user via the sender. A server storage unit that stores pages corresponding to one or more URIs, and
A first server receiving unit that receives a text and a first page identifier from the automatic voice response device according to any one of claims 1 to 8.
A server configuration unit that corresponds to a unique URI corresponding to the first page identifier received by the first server receiving unit, acquires a page containing the text received by the first server receiving unit, and stores it in the server storage unit. When,
A second server receiver that receives page access instructions using URIs from user terminals,
A server acquisition unit that acquires a page corresponding to a URI corresponding to a page access instruction received by the second server reception unit from the server storage unit, and a server acquisition unit.
A server device including a first server transmission unit that transmits a page acquired by the server acquisition unit to the user terminal. The first server receiver is
Receive at least two page identifiers, the first page identifier and the second page identifier, and the text,
The server configuration unit
Corresponding to the unique first URI corresponding to the first page identifier received by the first server receiving unit, a page containing the text received by the first server receiving unit is configured and stored in the server storage unit. Corresponding to the unique second URI corresponding to the second page identifier received by the first server receiving unit, a page including the mobile phone number of the user is configured and stored in the server storage unit.
The second server receiver is
A page access instruction using the first URI or the second URI is received from the user terminal, and the page access instruction is received.
The server acquisition unit
The server device according to claim 9, wherein the first URI corresponding to the page access instruction received by the second server receiving unit or the page corresponding to the second URI is acquired from the server storage unit. The page identified by the first URI is a page for modifying the text.
A third server receiver that receives instructions to correct the text on the page from the user terminal,
The server device according to claim 10, further comprising a server correction unit that corrects the text on the page in response to a correction instruction received by the third server reception unit. The page identified by the second URI is a page for the user to answer a questionnaire.
A fourth server receiving unit that receives the response information of the questionnaire from the user terminal, and
The server device according to claim 10 or 11, further comprising a server storage unit that stores the answers to the questionnaire received by the fourth server reception unit in association with the mobile phone number in the server storage unit. In the server storage unit
User authentication screen information, which is user authentication screen information for user authentication, is stored.
The first server receiver is
It also receives the user's mobile phone number and
A server telephone number storage unit that stores the user's mobile phone number in the server storage unit in association with a page configured by the server configuration unit, and a server telephone number storage unit.
When the second server receiving unit receives the page access instruction, the user authentication screen is screen information for user authentication using the mobile phone number corresponding to the page corresponding to the URI corresponding to the page access instruction. A second server transmitter that sends information to the user terminal,
A fifth server receiver that receives a mobile phone number from the user terminal,
Further, a server authentication unit for determining whether or not the mobile phone number received by the fifth server receiving unit and the mobile phone number corresponding to the page corresponding to the URI corresponding to the page access instruction are the same is further provided.
The first server transmitter is
The server device according to any one of claims 9 to 12, wherein the page acquired by the server acquisition unit is transmitted to the user terminal only when it is determined that the server authentication unit is the same. It is an automatic voice response method realized by a power receiving unit, an automatic voice response unit, an input reception unit, a text acquisition unit, a page identifier acquisition unit, and a page identifier transmission unit.
The power receiving step in which the power receiving unit receives a call from the user, and
An automatic voice response step in which the automatic voice response unit answers the telephone by automatic voice,
An input reception step in which the input reception unit receives input information which is information input by the user with respect to the automatic voice.
A text acquisition step in which the text acquisition unit acquires text corresponding to at least a part of the input information.
A page identifier acquisition step in which the page identifier acquisition unit acquires a unique page identifier that identifies a page,
An automatic voice response including a page identifier transmission step in which the page identifier transmission unit transmits the text acquired by the text acquisition unit and the first page identifier which is the page identifier acquired by the page identifier acquisition unit to the server device. Method. A page transmission method realized by a server storage unit, a first server reception unit, a server configuration unit, a second server reception unit, a server acquisition unit, and a first server transmission unit in which pages corresponding to one or more URIs are stored. And
A first server receiving step in which the first server receiving unit receives a text and a first page identifier from the automatic voice response device according to any one of claims 1 to 8.
The server configuration unit corresponds to a unique URI corresponding to the first page identifier received by the first server reception step, acquires a page containing the text received by the first server reception unit, and obtains the page including the text received by the first server reception unit, and the server storage unit. Server configuration steps to accumulate in
A second server receiving step in which the second server receiving unit receives a page access instruction using a URI from a user terminal, and
A server acquisition step in which the server acquisition unit acquires a page corresponding to the URI corresponding to the page access instruction received by the second server reception unit from the server storage unit.
A page transmission method including a first server transmission step in which the first server transmission unit transmits a page acquired by the server acquisition unit to the user terminal. Computer,
The power receiving unit that receives calls from users and
An automatic voice response unit that answers the phone with automatic voice,
An input receiving unit that receives input information that is information input by the user with respect to the automatic voice, and
A text acquisition unit that acquires text corresponding to at least a part of the input information, and
A page identifier acquisition unit that acquires a unique page identifier that identifies a page,
A program for functioning as a page identifier transmission unit that transmits the text acquired by the text acquisition unit and the first page identifier, which is the page identifier acquired by the page identifier acquisition unit, to the server device. A computer that can access the server storage where the pages corresponding to one or more URIs are stored.
A first server receiving unit that receives a text and a first page identifier from the automatic voice response device according to any one of claims 1 to 8.
A server configuration unit that corresponds to a unique URI corresponding to the first page identifier received by the first server receiving unit, acquires a page containing the text received by the first server receiving unit, and stores it in the server storage unit. When,
A second server receiver that receives page access instructions using URIs from user terminals,
A server acquisition unit that acquires a page corresponding to a URI corresponding to a page access instruction received by the second server reception unit from the server storage unit, and a server acquisition unit.
A program for functioning as a first server transmission unit that transmits a page acquired by the server acquisition unit to the user terminal.

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