JP2021005291A - Information processor and method for controlling information processor - Google Patents

Abstract

To provide an information processor which can increase options in a waiting time while saving the trouble of users who requests maintenance in a facility for maintaining vehicles.SOLUTION: In a service provision system 1, a maintenance-side device 11 performs processing of receiving a request to maintain a vehicle 5 from a customer terminal 31 by a request reception unit 52, specifying a time for maintenance in which a pit 2 is available, on the basis of reservation information DY showing the availability of the pit 2 and a desired condition specified from the maintenance request through a maintenance request dealing processing unit 61; performing processing of specifying a moving plan that fits the specified time of maintenance from moving plans acquired in advance; and performing processing of notifying the customer terminal 31 of the specified moving plan through a notification processing unit 63.SELECTED DRAWING: Figure 2

Description

The present invention relates to an information processing device and a control method for the information processing device.

A route search server that provides a stop-by spot related to a destination to a user who searches for a route to the destination is disclosed (see, for example, Patent Document 1). In this Patent Document 1, for the purpose of providing useful information to the user while minimizing the trouble of the user, as a stop-by spot, a commercial facility that the user may use at the destination, a destination, etc. A facility that extracts commercial facilities that the user may use while moving, a commercial facility that the user may use after the arrival of the destination, and a facility that provides a predetermined service other than the commercial facility. Is described to be extracted.

JP-A-2018-49336

By the way, in a facility where a vehicle is maintained, a waiting time for a user (corresponding to a customer or a user) occurs during the maintenance. This type of facility provides services such as preparing a waiting room and preparing a substitute car for customers who request maintenance, but does not provide spots to stop by during maintenance. .. For this reason, in the case of a customer who does not use the waiting room, the customer has to search for a destination by himself, which is troublesome.
Therefore, an object of the present invention is to increase the options during the waiting time while suppressing the trouble of the user requesting the maintenance in the facility for servicing the vehicle.

In order to achieve the above objectives, the information processing device is provided to the request reception unit that receives the maintenance request of the vehicle from the vehicle user and the surrounding spots based on the maintenance facility that performs the maintenance corresponding to the maintenance request. Based on the plan acquisition department that acquires the movement plan, the reservation information indicating the availability of the maintenance facility, and the desired conditions specified from the maintenance request, the maintenance time that the maintenance facility can handle is specified, and the maintenance time is specified. From the movement plans acquired by the plan acquisition unit, a maintenance request handling processing unit that specifies a movement plan that matches the maintenance time, and a process that notifies the user terminal used by the user of the specified movement plan. It is characterized by including a notification processing unit for performing the above.

In the above configuration, when the maintenance request handling processing unit inputs the selection result of the movement plan specified via the user terminal, the maintenance request handling unit receives a reservation for maintenance at the maintenance time that matches the selected movement plan, and also receives a reservation for maintenance. Reservations for the selected travel plan may be accepted.

Further, in the above configuration, the plan acquisition unit acquires a movement schedule to the maintenance facility and the surrounding spots and an incentive that can be used at at least one of the maintenance facility and the surrounding spots as the movement plan. You may.

Further, in the above configuration, a storage unit that stores information that identifies the proposer of the movement plan and an incentive that identifies the proposer of the movement plan selected by the user and gives the specified proposer. It may have an incentive setting unit for proposers to set.

Further, in the above configuration, the selection result of whether or not to include the service providing facility providing the predetermined service in the peripheral spots in the movement plan is acquired, and the maintenance is performed from the service providing facility based on the selection result. It may have other incentive setting units that set incentives for the facility.

Further, in the above configuration, the maintenance request handling processing unit specifies the maintenance time that the maintenance facility can handle based on the reservation information and the desired condition, and then sets the movement plan according to the specified maintenance time. The movement schedule to the maintenance facility may be corrected, and the movement schedule to the surrounding spots in the movement plan may be corrected according to the corrected movement schedule of the maintenance facility.

Further, in the above configuration, the start date and time of the movement plan is set for the movement plan selected by the user, and the notification processing unit uses the terminal carried by the user at the start date and time. A predetermined notification may be given to start the process of guiding the movement plan.

Further, in the above configuration, it may have a settlement unit that processes the maintenance of the vehicle and the charge related to the movement plan.

Further, in the above configuration, the movement information acquisition unit for acquiring route information using different movement means for the peripheral spots included in the movement plan is provided, and the notification processing unit is used by the user's terminal. Further processing for notifying the route information may be performed.

In addition, the information processing device includes a request reception unit that receives a request for presenting a movement plan from a vehicle user, and a spot that satisfies the conditions corresponding to the request for presentation, and is a peripheral maintenance facility based on the spot. Among the movement plans acquired by the plan acquisition department, based on the plan acquisition unit that acquires the movement plan including the above, the reservation information indicating the availability of the maintenance facility, and the predetermined conditions that can be specified from the presentation request. From the maintenance request processing unit that specifies the maintenance time that the maintenance facility can handle and the movement plan that meets the conditions, and the notification processing that notifies the user terminal that the user uses the specified movement plan. It is characterized by having a part.

Further, in the above configuration, regarding the specified movement plan selected by the user, information regarding the pick-up of the vehicle before maintenance from the user, or information regarding the pick-up of the vehicle before maintenance, or to the user of the vehicle for which maintenance has been completed. It may have a place information acquisition unit that acquires information that can identify at least one of the information related to delivery.

Further, in the above configuration, for the specified movement plan, a total charge is calculated by adding the charge required for using the service of the destination including the spot and the charge related to the maintenance, and the notification processing unit uses the usage. It may have a charge setting unit for notifying the terminal.

Further, in the above configuration, when the movement plan acquired by the plan acquisition unit includes the movement plan presented by the user who made the request to the request reception unit, the maintenance request response processing unit uses the usage. The movement plan presented by the person was corrected to a movement plan incorporating a movement schedule for performing predetermined maintenance at the maintenance facility based on the reservation information indicating the availability of the maintenance facility, and the notification processing unit corrected the movement plan. The process of notifying the user terminal of the movement plan may be performed.

Further, in the above configuration, at least a part of the route in the specified movement plan may have a transfer setting unit for receiving the setting of the transfer service for transferring the user.

Further, the information processing device receives the maintenance request from the request reception unit that performs the process of receiving the maintenance request of the vehicle from the user terminal used by the vehicle user, and the plurality of movement plans stored in the movement plan database. A plan acquisition unit that performs processing to acquire a movement plan to a surrounding spot based on a maintenance facility that can be maintained, reservation information that indicates the availability of the maintenance facility stored in a predetermined database, and the maintenance. The desired maintenance time that can be specified from the request is acquired, and based on this information, the maintenance time that the maintenance facility can handle is specified, and from the movement plans acquired by the plan acquisition department, the maintenance time is selected. It is characterized by including a maintenance request handling processing unit that performs processing for specifying a suitable movement plan, and a notification processing unit that performs processing for notifying the user terminal of the specified movement plan.

Further, in the control method of the information processing device, the request reception unit receives the maintenance request of the vehicle from the vehicle user, and the plan acquisition department is based on the facility capable of maintenance corresponding to the maintenance request. The movement plan to the spot is acquired, and the maintenance request response processing department acquires the reservation information indicating the availability of the maintenance facility and the desired conditions specified from the maintenance request, and based on this information, the maintenance In addition to specifying the maintenance time that the facility can handle, the movement plan that matches the maintenance time is specified from the movement plans acquired by the plan acquisition department, and the notification processing department uses the movement plan for the user. It is characterized in that it performs a process of notifying the user terminal used by.

According to the present invention, in a facility for servicing a vehicle, it is possible to increase options during waiting time while reducing the trouble of a user requesting servicing.

It is a figure which shows the service providing system including the maintenance side apparatus which concerns on 1st Embodiment of this invention. It is a figure which shows the maintenance side device together with the peripheral composition. It is a figure which shows the flow of vehicle maintenance together with the operation about reservation of maintenance. It is a figure which shows the display example by the notification processing of step S4A of FIG. It is a figure which is provided for the explanation of the correction process of the movement plan of step S3A of FIG. It is a figure which is provided for the explanation of the correction process of the movement plan of step S3A of FIG. It is a figure which is provided for the explanation of the correction process of the movement plan of step S3A of FIG. It is a figure which shows the display example of a customer terminal. It is a figure which shows the figure which provides the explanation of the display example of the guidance information. It is a figure which shows the flow of the vehicle maintenance in 2nd Embodiment together with the operation about reservation of maintenance. It is a figure which shows the display example of step S4C of FIG. It is a figure which shows the service providing system including the maintenance side apparatus which concerns on 3rd Embodiment. It is a figure which shows the flow of reservation and maintenance of a movement plan.

Hereinafter, embodiments of the present invention will be described with reference to the drawings.
(First Embodiment)
FIG. 1 is a diagram showing a service providing system including a maintenance side device according to the first embodiment of the present invention. This service providing system 1 is configured as a system suitable for a business entity such as a car dealer who sells or maintains vehicles, and includes a maintenance side device 11 that functions as a service providing server that provides various services. ..
The maintenance side device 11 is an information processing device composed of one or a plurality of computers or the like, and is a maintenance facility (hereinafter, pit) attached to each of a plurality of cardilla stores via a predetermined communication network. A data acquisition function that acquires transmission data (work status data DA, which will be described later) from the camera 3 provided in (2), and maintenance used by the maintenance staff 4 (also called maintenance staff) who perform maintenance in each pit 2. It has a function of communicating with the side terminal 21, a function of communicating with the customer terminal 31 used by the customer 6 who is a user of the vehicle 5, and the like. The maintenance side device 11 can also be realized by an online server such as a cloud server. The customer 6 is not limited to the owner of the vehicle 5, and may be, for example, a user who uses the vehicle 5 with the permission of the owner of the vehicle 5, or a vehicle for which the vehicle 5 has a rental contract (also referred to as a rental vehicle). In the case of (referred to as), the user who rented the vehicle 5 may be used.

The services provided by the maintenance side device 11 to the customer 6 include the maintenance guidance / reservation service SP1 for prompting the customer terminal 31 to request maintenance of the vehicle 5 used by the customer 6 and making a reservation for maintenance, and the satisfaction level of the customer 6. There are an incentive giving service SP2 that gives an incentive that contributes to improvement, a maintenance information notification service SP3 that notifies information about maintenance, and the like.
The maintenance-side device 11 is not limited to the case where the customer terminal 31 is subjected to the notification processing or the like corresponding to the services SP1 to P3 and the like, and the in-vehicle device 8 mounted on the vehicle 5 or the vehicle 5 is provided. Notification processing or the like corresponding to the services SP1 to P3 and the like may be performed on the vehicle system 9. In this case, the in-vehicle device 8 and the vehicle system 9 communicate with the maintenance side device 11 by using the customer terminal 31 as a communication relay device, or directly communicate with the maintenance side device 11 to notify the above notification and the like. All you have to do is send and receive the necessary information.

The in-vehicle device 8 is, for example, a navigation device, and can input and display information by using an input device, a display device, or the like of the navigation device. Further, the vehicle system 9 has an input device that can be operated by the occupant and a display device that can display information such as instruments, and can input and display information by using these devices. That is, any of the customer terminal 31, the in-vehicle device 8 and the vehicle system 9 can be a user terminal used by the customer 6.
All of the customer terminal 31, the in-vehicle device 8 and the vehicle system 9 may be made available in the services SP1 to SP3, or only one of the customer terminal 31, the in-vehicle device 8 and the vehicle system 9 selected by the customer 6. May be available in each service SP1 to SP3.

FIG. 2 is a diagram showing the maintenance side device 11 together with the peripheral configuration. The pit 2 has a work space in which a plurality of vehicles 5 can work at the same time, and FIG. 2 illustrates a case where two vehicles 5 are working and one work space is available. .. The pit 2 is not limited to a facility where a plurality of vehicles 5 can work, and may be a facility where one or more vehicles 3 can work.
The camera 3 photographs the work status of the pit 2 and transmits the work status data DA composed of the captured data to the maintenance side device 11 in real time. That is, the camera 3 functions as a work status acquisition device that acquires data indicating the work status of the pit 2 or the work status of the maintenance person 4. The camera 3 may be a plurality of cameras or a single camera as long as an image capable of determining the work status of the pit 2 or the maintenance person 4 can be captured. A known camera can be widely applied to the camera 3.

The work status data DA is not limited to the shooting data of the camera 3, and other data that can identify the work status of the pit 2 or the maintenance person 4 may be applied. The work status acquisition device for acquiring the work status data DA does not have to be limited to the camera 3. For example, a motion sensor or a motion sensor capable of detecting the vehicle 5 or the maintenance person 4 or the like is installed in each work space, and the data from these sensors is transmitted to the maintenance side device 11 as work status data DA. May be good. Further, a part or all of the data corresponding to the work status data DA may be input from the maintenance side terminal 21.
The work status data DA of the present embodiment specifies whether or not each work space in the pit 2 is working, specifies the vehicle 5 working in each work space, and specifies the vehicle 5 before work. , It is information that can specify the vehicle 5 after the work is completed (corresponding to the vehicle 5 in the custody state) and specify whether or not the maintenance person 4 is free.

The maintenance side terminal 21 and the customer terminal 31 are information processing terminals having a communication function, an information input function, an information output function, a current position detection function, and the like, and are smartphones in the present embodiment. The maintenance side terminal 21 and the customer terminal 31 are particularly different from general smartphones in that application programs corresponding to the service providing system 1 are installed respectively.
By executing the application program installed in the maintenance side terminal 21, the maintenance side terminal 21 inputs the maintenance-related information DS from the maintenance person 4 and various information from the maintenance side device 11. It functions as a notification device or the like that notifies the maintenance person 4 by using an image or the like. The number of maintenance-side terminals 21 is not particularly limited, and the maintenance-side terminals 4 may each possess the maintenance-side terminals 21, or a plurality of maintenance-side terminals 4 may share the maintenance-side terminals 21. May be good.

By executing the application program installed in the customer terminal 31, the customer terminal 31 outputs various information from the customer 6 to the customer 6 by inputting various information from the customer 6 and the maintenance side device 11 to the customer 6. It functions as a notification device that uses and notifies notifications.
The maintenance side terminal 21 and the customer terminal 31 can communicate with the maintenance side device 11 by using the wireless communication function. The maintenance side terminal 21 and the customer terminal 31 are not limited to smartphones, but may be tablet terminals, PDAs (Personal Digital Assistants), personal computers, or the like.

The maintenance side device 11 includes a communication unit 12, an information processing unit 13, and a storage unit 14. The communication unit 12 has a communication module for communicating with the maintenance side terminal 21, the customer terminal 31, and the like, and also has a function of accessing the Internet and the like via a public wireless communication network and the like.
The information processing unit 13 has a CPU or the like that constitutes a computer that executes the control program 14A stored in the storage unit 14, and is provided with an information acquisition unit 51 that acquires various information by executing the control program 14A. Maintenance request handling processing unit 61 that performs processing corresponding to the guidance / reservation service SP1 and the like, timing specifying unit 62 that specifies the maintenance completion timing when maintenance of the vehicle 5 is completed, notification processing unit 63 that performs processing related to various notifications, memory A memory control unit 64 that controls the stored contents of the unit 14, a settlement unit 65 that performs payment processing such as maintenance fees, an incentive setting unit 66 for proposers that sets incentives to be given to the proposer of the movement plan described later, and maintenance. It functions as a maintenance side incentive setting unit 67 or the like that sets an incentive to be given to the facility (pit 2).

The storage unit 14 is a control program 14A executed by the information processing unit 13, a schedule database 14B (hereinafter, “database” is referred to as “DB”) that stores reservation information DYs of a plurality of pits 2, and maintenance-related information of the vehicle 5. Maintenance DB14C for storing DS, etc., incentive DB14D for storing incentive information DV, customer / proposer DB14E for storing customer information DP and proposer information DT, movement plan DB14K for storing data related to multiple movement plans, and pit. It is provided with a service providing facility DB 14L for storing data related to service providing facilities existing in the vicinity of 2.

The information acquisition unit 51 has a request reception unit 52 that performs a process of receiving a maintenance request from the customer terminal 31, and information for specifying the date and time of the received maintenance request is stored in the schedule DB 14B as the reservation information DY. Further, the information acquisition unit 51 has a maintenance-related information acquisition unit 53 that acquires a maintenance-related information DS or the like capable of specifying maintenance items from the maintenance-side terminal 21, and the acquired maintenance-related information DS is stored in the maintenance DB 14C. ..

The maintenance-related information DS is information that can at least identify one or more maintenance items indicating the maintenance contents, the maintenance person 4 performing the maintenance, the vehicle 5 to be maintained, and the customer 6. The maintenance DB 14C is a database in which the maintenance contents, the maintenance person 4, the vehicle 5, and the customer 6 are associated with each other by storing the maintenance-related information DS.
The information processing unit 13 of the present embodiment can calculate the maintenance completion date and time indicating the maintenance completion timing and the estimated amount required for the maintenance based on the maintenance-related information D1. The information included in the maintenance-related information D1 may be appropriately changed within a range in which the maintenance completion timing can be calculated. The calculated maintenance completion date and time and the estimated amount are also stored in the maintenance DB 14C.

The information acquisition unit 51 has an external information acquisition unit 54 that acquires various information from an external device including the maintenance side terminal 21 and the customer terminal 31. The information acquired by the external information acquisition unit 54 includes data for specifying the movement plan, proposer information DT which is information for specifying the proposer who proposed the movement plan, incentive information DV regarding the incentive given to the customer 6, and customer information. Data on DP and service providing facilities. Data related to the movement plan is stored in the movement plan DB14K, the proposer information DT is stored in the customer / proposer DB14E, the incentive information DV is stored in the incentive DB14D, and the customer information DP is stored in the customer / proposer DB14E. To.

Here, the movement plan is to the peripheral spots located within a predetermined distance based on the pit 2 (hereinafter, appropriately referred to as the target pit 2) to be maintained based on the maintenance request from the customer 6 and to the pit 2. It contains data that identifies the travel schedule of the vehicle and the incentives available at at least one of the surrounding spots and the maintenance facility (target pit 2). This movement plan is presented to the customer 6 who requested the maintenance in the target pit 2, and is also a plan that can be used by the customer 6.

At least the movement plan proposer who created the movement schedule in the movement plan (hereinafter referred to as the proposer) uses the terminal device such as his / her own personal computer or smartphone to collect the data corresponding to the movement schedule. It can be transmitted to 11. As a result, data corresponding to a plurality of types of movement plans are accumulated in the movement plan DB 14K. At the time of this transmission, the personal information of the proposer is transmitted to the maintenance side device 11 as the proposer information DT that identifies the proposer who proposed the movement plan, and is stored in the customer / proposer DB 14E.

The incentives in the travel plan are benefits that can be used for travel plans or maintenance, specifically, discount coupons for movies, which are examples of surrounding spots, and one drink free of charge at restaurants, which are also examples of peripheral pots. Drink coupons, oil change coupons that make oil change free in the target pit 2, etc. These coupons are, for example, electronic coupons that can be distributed from the maintenance side device 11 to the customer terminal 31. The coupon is not limited to the electronic coupon, and may be a paper coupon given to the customer 6 by mail or the like.

The travel plan information stored in the travel plan DB 14K is data that can identify the type of travel plan and the proposer of the travel plan in addition to the travel schedule and incentives. The types of travel plans are, for example, a "movie watching plan" for watching a movie, a "meal plan" for watching a meal, and a "movie watching & meal plan" for watching a movie and eating.
The evaluation of each movement plan is also stored in the movement plan DB 14K. This evaluation is information indicating the evaluation from the customer 6 who actually used the movement plan. In the present embodiment, the incentive setting unit 66 for the proposer calculates the evaluation of each proposer from the evaluation of each movement plan, and sets the incentive to be given to each proposer based on the calculation result. This incentive is known as coupons that can be used when receiving various products or services, point information that is a predetermined numerical value that can be exchanged for various products or services, virtual currency, cash back of cash or cash vouchers, etc. Incentives are widely applicable.

The customer information DP stored in the customer / proposer DB14E is information about the customer 6, and more specifically, the personal information of the customer 6, the information of the vehicle 5 used by the customer 6, and the maintenance guidance / maintenance by the customer 6. Login information and the like for using the reservation service SP1. The login information is information issued by the maintenance side device 11 in response to a request from the customer 6, and by using this login information, the customer 6 accesses the maintenance side device 11 via the customer terminal 31 for maintenance. You can make reservations for.
The customer information DP excluding the login information is the information transmitted from the customer terminal 31 or the like operated by the customer 6 to the maintenance side terminal 21, or the person in charge on the pit 2 side (card dealer sales person, maintenance person 4). Is the information obtained from the customer 6.

Service-providing facilities are not limited to the facilities presented in the travel plan, but include facilities that may be presented in the travel plan. These service providing facilities are located within a range where they can drop in from the target pit 2, and are facilities that provide arbitrary services such as selling products or providing meals, and are various stores, tourist facilities, and the like.
The data about the service providing facility acquired by the external information acquisition unit 54 includes the information that identifies the service providing facility (for example, store name, address, contact information, etc.), and the service providing facility as a peripheral spot in the movement plan. Includes the selection result of whether to include or not. Both pieces of information are information acquired by the external information acquisition unit 54 and are stored in the service providing facility DB 14L.

The service providing facility DB 14L also stores information on the back margin from the service providing facility to the maintenance facility (corresponding to the target pit 2). In the present embodiment, when the service providing facility is included in the surrounding spots in the movement plan, the maintenance side incentive setting unit 67 sets an incentive corresponding to the back margin in the maintenance facility (target pit 2). .. The incentive in this case is a privilege such as cashing back the fee corresponding to the back margin.

The incentive information DV is information on an incentive given to the customer 6 according to the number of times the customer 6 is used, an incentive given to the proposer of the movement plan according to the number of times the movement plan is used, and the like. These incentives are publicly known such as coupons that can be used when receiving various products or services, point information that is a predetermined numerical value that can be exchanged for various products or services, virtual currency, cash back of cash or cash vouchers, etc. Incentives are widely applicable. These incentives are given to each of the customer 6 and the proposer by a known method such as issuing an electronic coupon or points.

The information acquisition unit 51 has a work status acquisition unit 57 that specifies the work status of the plurality of pits 2. The work status acquisition unit 57 acquires work status data DA and the like indicating the work status of each pit 2, and based on this data DA and the like, it is possible to identify whether or not the work space of each pit 2 is vacant. Acquire the corresponding work status DG. This work status DG is accumulated in a predetermined area of the storage unit 14.
In the present embodiment, as one of the incentive granting service SP2, when an incentive for the waiting time during maintenance is set for each customer 6, by using this work status DG, the customer 6 can be used during the waiting time. It is possible to easily identify whether or not the vehicle 5 is being worked (under maintenance) and whether or not the customer 6's vehicle 5 is being kept. Then, by changing the degree of incentive given according to this specific result, it is possible to set an incentive according to the waiting time that fluctuates according to the work status DG of the pit 2, and it is easy to set an appropriate incentive for the customer 6. Become. By setting an incentive for the waiting time, it becomes easy to reduce the stress on the waiting time of the customer 6 and improve the customer satisfaction.

Further, the information acquisition unit 51 has a rental status acquisition unit 59 that acquires the rental status DK of the rental vehicle that can be rented to the customer 6. The rental vehicle is a substitute vehicle that can be rented free of charge, or a rental car that can be rented for a fee. The rental vehicle may include a sales promotion test drive managed by a car dealer (store) related to the pit 2. The acquired loan status DK is stored in the storage unit 14.
Based on the maintenance-related information DS, the timing identification unit 62 calculates the maintenance completion date and time corresponding to the timing information indicating the maintenance completion timing, the charge required for maintenance (corresponding to the maintenance charge), and the charge related to the movement plan. Execute the calculation process. That is, the timing specifying unit 62 also functions as a charge setting unit for setting various charges. The various charges calculated by the timing specifying unit 62 may be notified to the customer terminal 31 by using the notification processing unit 63.

As the maintenance information notification service SP3, the maintenance side device 11 performs a process of notifying the customer terminal 31 of the calculated maintenance completion date and time and each charge by the notification processing unit 63. The process of notifying the customer terminal 31 includes a method of publishing the notification content to an area on the Web that the customer terminal 31 can access via the application program, a method of directly transmitting the notification content to the application program, or an e-mail. A known method such as the notification method used can be widely applied.

Next, the operation related to the reservation of maintenance will be described.
FIG. 3 is a diagram showing the flow of vehicle maintenance together with the operation related to the reservation of maintenance.
As shown in FIG. 3, the customer 6 can make a maintenance reservation for the vehicle 5 using the customer terminal 31. In this case, the customer 6 displays the maintenance request input screen by executing the application program of the customer terminal 31, and inputs the desired condition of the maintenance request (step S1A). The information input to the customer terminal 31 is transmitted to the maintenance side device 11. The desired conditions are the desired time zone desired by the customer 6 (for example, "after 11:00 on XX day" and "XX store" in FIG. 4, which will be described later), and the maintenance content ("1 year inspection" in FIG. 4). ) And maintenance site. In this description, the case where the maintenance location desired by the customer 6 is the XX store (target pit 2) will be described as an example.
The method of making a maintenance reservation is not limited to this method. For example, an e-mail including a URL for making a maintenance reservation is transmitted from the maintenance side device 11 to the customer terminal 31, and the customer 6 accesses the URL on the Web. It is also possible to display the maintenance request input screen and enter the desired conditions.

When the information processing unit 13 of the maintenance side device 11 acquires the desired condition of the maintenance request by the request reception unit 52, the maintenance request response processing unit 61 based on the reservation information DY of the target pit 2 stored in the schedule DB 14B. The time when the target pit 2 is vacant is extracted, and based on the extraction result, a process of specifying the maintenance time that meets the desired condition (desired time zone) of the maintenance request is performed (step S2A). The request reception unit 52 also identifies the customer 6 and the vehicle 5 to be maintained by using the login information of the application program on the customer terminal 31. The acquired desired conditions, the customer 6, and the vehicle 5 are stored in a predetermined area of the storage unit 14. If the information of the customer 6 and the vehicle 5 making the maintenance reservation is not stored in the customer / proposer DB14E or the like, the information of the customer 6 and the vehicle 5 is stored in the customer / proposer DB14E or the like.

Next, the information processing unit 13 of the maintenance side device 11 performs a process of correcting the movement plan stored in the movement plan DB 14K by the maintenance request handling processing unit 61 according to the specified maintenance time (step S3A). After this process, the information processing unit 13 performs a process of notifying the corrected movement plan by the notification processing unit 63 (step S4A).
Here, FIG. 4 shows a display example by the notification process of step S4A.
As shown in FIG. 4, a list of a plurality of movement plans is displayed on the display screen 31G of the customer terminal 31. In FIG. 4, as the desired conditions from the customer 6, the desired time zone is "after 11:00 on XX days", the maintenance content is "1 year inspection", and the maintenance location (target pit 2) is ". In the case of "○○ store", the case where the "movie viewing plan" indicated by the reference numeral A1, the "meal plan" indicated by the reference numeral B1, the "movie viewing & meal plan" indicated by the reference numeral C2, etc. is notified is shown.

Further, the correction process of the movement plan in step S3A will be described with reference to FIGS. 5 to 7. This correction process is a process for correcting the movement schedule to the surrounding spots and the pit 2 in the movement plan based on the desired conditions of the customer 6.
In FIG. 5, a certain movement plan stored in the movement plan DB 14 is referred to as a basic movement plan C0, and the corrected movement plan is indicated by reference numerals C1, C2 and C3, respectively. As shown in FIG. 5, the basic movement plan C0 corresponds to the "movie watching & meal plan", and the movement schedule of the basic movement plan C0 is "△ watching a movie at the cinema" → "delivering the vehicle to the maintenance shop". → "△ Meal at the restaurant" → "Receive the vehicle at the maintenance shop".

The movement plan C1 in FIG. 5 is a correction example when the desired time zone of the desired conditions of the customer 6 is “after 9 o'clock”. As an operation leading to this correction example, the maintenance request handling processing unit 61 specifies a time zone in which the pit 2 is vacant "after 9 o'clock" and sufficient time can be secured for the maintenance content "1 year inspection". .. When "11:00 to 14:00" is specified as this time zone, the maintenance request handling processing unit 61 "delivers the vehicle to the maintenance site" and "maintenance" so that "11:00 to 14:00" is the maintenance time. Set each timing of "Receive the vehicle in the field". Next, the maintenance request handling processing unit 61 satisfies the conditions of "after 9 o'clock" at the timings of "△ watching a movie at the cinema" and "△ eating at the restaurant" while avoiding the maintenance time. Correct to the timing.

The timings of "△ watching a movie at a cinema" and "△ eating at a restaurant" are further corrected to the timings at which sufficient time can be secured for watching a movie and eating. For example, regarding the timing of "watching a movie at △ cinema", the maintenance request handling processing unit 61 accesses the screening schedule of △ cinema published on the Web via the communication unit 12, and watches a movie based on this schedule. There is a method of setting at a possible timing. In addition, the timing of "△ restaurant meal" may be set to the timing of securing a general meal time such as lunch. In this way, the movement plan C1 satisfying the desired conditions of the customer 6 is created from the basic movement plan C0.

The movement plan C2 in FIG. 5 is a correction example when the desired time zone of the desired conditions of the customer 6 is “after 11:00”. As an operation leading to this correction example, the maintenance request handling processing unit 61 sets the time zone in which the target pit 2 is vacant "after 11:00" and a sufficient time for maintenance can be secured, from "11:30 to 14". When the "time" is specified, each timing of "delivering the vehicle to the maintenance site" and "picking up the vehicle at the maintenance site" is set so that "11:30 to 14:00" is the maintenance time. Next, the maintenance request handling processing unit 61 satisfies the conditions of "after 11:00" at the timings of "△ watching a movie at the cinema" and "△ eating at the restaurant" while avoiding the maintenance time. Correct to the timing. In this case as well, the timings of "△ watching a movie at a cinema" and "△ eating at a restaurant" are further corrected to the timings at which sufficient time can be secured for watching a movie and eating. As a result, the order is changed to "deliver the vehicle to the maintenance shop"-> "meal at the restaurant"-> "receive the vehicle at the maintenance shop"-> "watch a movie at the cinema". In this way, the movement plan C2 satisfying the desired conditions of the customer 6 is created from the basic movement plan C0.

The movement plan C3 in FIG. 5 is a correction example when the desired time zone of the desired conditions of the customer 6 is “after 12:00”. As an operation leading to this correction example, the maintenance request handling processing unit 61 has "13:00 to 16:00" as a time zone in which the pit 2 is vacant "after 12:00" and sufficient time for maintenance can be secured. When is specified, the timings of "delivering the vehicle to the maintenance site" and "picking up the vehicle at the maintenance site" are set so that "13:00 to 16:00" is the maintenance time. Next, the maintenance request handling processing unit 61 satisfies the conditions of "after 12:00" at the timings of "△ watching a movie at the cinema" and "△ eating at the restaurant" while avoiding the maintenance time. Correct to the timing. The timings of "△ watching a movie at a cinema" and "△ eating at a restaurant" are further corrected to the timings at which sufficient time can be secured for watching a movie and eating. As a result, the order is changed to "△ restaurant meal" → "deliver the vehicle to the maintenance shop" → "△ watching a movie at the cinema" → "receive the vehicle at the maintenance shop". In this way, the movement plan C3 satisfying the desired conditions of the customer 6 is created from the basic movement plan C0.

In FIG. 6, another movement plan stored in the movement plan DB 14 is referred to as a basic movement plan A0, and the corrected movement plan is indicated by reference numerals A1 and A2. The basic movement plan A0 corresponds to the "movie watching plan", and the movement schedule of the basic movement plan A0 is "deliver the vehicle to the maintenance shop" → "△ watch a movie at the cinema" → "receive the vehicle at the maintenance shop" It has become.
The movement plan A1 in FIG. 6 is a correction example when the desired time zone of the desired conditions of the customer 6 is “after 11:00”. As an operation leading to this correction example, the maintenance request handling processing unit 61 has "11:00 to 14:00" as a time zone in which the pit 2 is vacant "after 11:00" and sufficient time for maintenance can be secured. When is specified, the timings of "delivering the vehicle to the maintenance site" and "receiving the vehicle at the maintenance site" are set so that the specified time zone becomes the maintenance time. Next, the maintenance request handling processing unit 61 corrects the timing of "viewing a movie at Δ cinema" to a timing that avoids the maintenance time and satisfies the condition of "after 12:00". In addition, the timing of "△ watching a movie in cinema" is further corrected to a timing that can secure a sufficient time for watching a movie. In this way, the movement plan A1 satisfying the desired conditions of the customer 6 is created from the basic movement plan A0.

The movement plan A2 in FIG. 6 is a correction example when the desired time zone of the customer 6's desired conditions is “after 13:00”. As an operation leading to this correction example, the maintenance request handling processing unit 61 has "13:00 to 16:00" as a time zone in which the pit 2 is vacant "after 13:00" and sufficient time for maintenance can be secured. When is specified, the timings of "delivering the vehicle to the maintenance site" and "receiving the vehicle at the maintenance site" are set so that the specified time zone becomes the maintenance time. Next, the maintenance request handling processing unit 61 corrects the timing of "viewing a movie at Δ cinema" to a timing that avoids the maintenance time and satisfies the condition of "after 13:00". In addition, each timing of "△ watching a movie in cinema" is further corrected to a timing that can secure sufficient time for watching a movie and eating. In this way, the movement plan A2 satisfying the desired conditions of the customer 6 is created from the basic movement plan A0.

In FIG. 7, yet another movement plan stored in the movement plan DB 14 is referred to as a basic movement plan B0, and the corrected movement plan is indicated by reference numerals B1 and B2. The basic movement plan B0 corresponds to the "meal plan", and the movement schedule of the basic movement plan B0 is "deliver the vehicle to the maintenance shop" → "△ eat at the restaurant" → "receive the vehicle at the maintenance shop". ing.
The movement plan B1 in FIG. 7 is a correction example when the desired time zone of the desired conditions of the customer 6 is “after 11:00”. As an operation leading to this correction example, the maintenance request handling processing unit 61 has "11:00 to 14:00" as a time zone in which the pit 2 is vacant "after 11:00" and sufficient time for maintenance can be secured. When is specified, the timings of "delivering the vehicle to the maintenance site" and "receiving the vehicle at the maintenance site" are set so that the specified time zone becomes the maintenance time. Next, the maintenance request handling processing unit 61 corrects the timing of "△ meal at restaurant" to a timing that avoids the maintenance time and satisfies the condition of "after 11:00". The timing of "△ restaurant meal" will be corrected to the timing that can secure sufficient time for meal. In this way, the movement plan B1 satisfying the desired conditions of the customer 6 is created from the basic movement plan B0.

The movement plan B2 in FIG. 7 is a correction example when the desired time zone of the desired conditions of the customer 6 is “after 13:00”. As an operation leading to this correction example, the maintenance request handling processing unit 61 sets the time zone in which the target pit 2 is vacant "after 13:00" and a sufficient time for maintenance can be secured from "13:00 to 15:00". ", The timings of" delivering the vehicle to the maintenance site "and" receiving the vehicle at the maintenance site "are set so that the specified time zone is the maintenance time. Next, the maintenance request handling processing unit 61 corrects the timing of "△ meal at restaurant" to a timing that avoids the maintenance time and satisfies the condition of "after 13:00". The timing of "△ restaurant meal" will be corrected to the timing that can secure sufficient time for meal. In this way, the movement plan B2 satisfying the desired conditions of the customer 6 is created from the basic movement plan B0. The above is a specific example of the correction process of the movement plan in step S3A.

Since the display example of FIG. 4 is a display example when the desired time zone desired by the customer 6 is "after 11:00", the movement plan C2 shown in FIG. 5 and the movement plan A1 shown in FIG. 6 And the movement plan B1 and the like shown in FIG. 7 are displayed.
Further, in the display example shown in FIG. 4, the contents (type, movement schedule, available coupons, etc.) of each movement plan A1, B1, and C2 are also displayed, so that the customer 6 can easily select the desired movement plan. There is. The content to be displayed is not limited to the display example of FIG. 4, and may be changed as appropriate.
Further, in the above correction process, the case where the movement schedule of the target pit 2 and the surrounding spots is corrected so as to be the desired time zone for the customer 6 is illustrated, but the desired time zone for maintenance is input from the customer 6. Then, the movement schedule of the target pit 2 may be corrected so as to be in this desired time zone, and the movement schedule to the surrounding spots may be corrected at a timing avoiding the time of stopping at the target pit 2.

Returning to FIG. 3, the customer terminal 31 prompts the customer 6 to select the movement plans A1, B1, and C2 notified in the process of step S4, thereby inputting the selection result of the movement plan (step S5A). The selection result of the movement plan is transmitted from the customer terminal 31 to the maintenance side device 11. When the information processing unit 13 of the maintenance side device 11 inputs the selection result via the customer terminal 31, the maintenance reservation process is performed at the maintenance time that matches the selected movement plan, and the selection processing of the selected movement plan is performed. (Step S6A).

Here, the maintenance reservation process includes a process of securing the target pit 2 and the maintenance person 4, a process of updating the reservation information DY stored in the schedule DB 14, a process of enabling the customer 6 to use the movement plan, and a movement. It includes a process of storing the start date and time of the plan in the storage unit 14, a process of notifying the customer 6 of the reservation contents, and the like.
The processing that enables the customer 6 to use the travel plan is, for example, arranging a ticket necessary for using the service included in the travel plan, reserving a store included in the travel plan, and issuing a coupon included in the travel plan. ..
The storage of the movement plan start date and time and the like in the storage unit 14 is the storage of the contents of the movement plan, the start date and time of the movement plan, and the information that can identify the customer 6 who uses the movement plan. The storage destination of this information may be appropriately set, and is stored in, for example, the movement plan DB 14K. In the target pit 2, it is preferable to manage the date and time when the vehicle 5 is received from the customer 6 who uses the movement plan and the date and time when the vehicle 5 is delivered by referring to the reservation information DY.

Returning to FIG. 3, the information processing unit 13 of the maintenance side device 11 monitors the start date and time of the movement plan stored in the storage unit 14 by the maintenance request response processing unit 61, and when the timing reaches a predetermined time before the start date and time. , The notification processing unit 63 gives a predetermined notification to the customer terminal 31 of the customer 6 who uses the movement plan to start the process of guiding the movement plan (step S1B). The timing before the predetermined time of the start date and time may be the timing before the set time set in advance from the start date and time, and the position of the customer terminal 31 is within the predetermined range based on the start position of the movement schedule of the movement plan. It may be the timing when becomes.

The customer terminal 31 that has received the above notification starts the process of guiding the movement plan (step S2B). The process of guiding the move plan is a process executed by the application program of the customer terminal 31, and the move schedule is given to the customer 6 based on the data indicating the move schedule of the move plan acquired from the maintenance side device 11. It is a process to guide the movement according to. A display example of the customer terminal 31 in this case is shown in FIG.

As shown by reference numeral A in FIG. 8, the customer terminal 31 first displays the start screen of the movement plan. On this start screen, the next destination (△ restaurant), the time to arrive at the next destination (12:00), and the route to go to the next destination are displayed. This route may be a search result obtained by the customer terminal 31 searching for a route from the current position to the next destination, or may be a route acquired from the maintenance side device 11.
The customer terminal 31 uses the current position detection function of the terminal 31 to specify which position in the movement schedule the current position is in the movement plan. Therefore, when the current position moves to the next destination, as shown by reference numeral B in FIG. 8, the customer terminal 31 displays which position in the movement schedule currently corresponds to, and is currently available. Display coupons and next destinations. By displaying the guidance of such a movement plan, the customer 6 can easily act according to the movement plan. To the process of guiding the movement plan, the process of a known navigation device for guiding the movement to the destination can be widely applied.

Further, by the process of guiding the movement plan, the customer 6 can come to the target pit 2 at an appropriate timing, deliver the vehicle 5 to the target pit 2, and at an appropriate timing after the maintenance is completed. You can come to the target pit 2 and receive the vehicle 5.
The customer terminal 31 monitors whether or not the action according to the movement plan by the customer 6 is completed by using the current position detection function, and if it is determined that the action according to the movement plan is completed, the customer terminal 31 moves. The process of guiding the plan is automatically terminated (step S3B shown in FIG. 3).
Further, the customer 6 can input the evaluation of the used mobile plan by executing the application program of the customer terminal 31 after using the mobile plan. This evaluation is transmitted from the customer terminal 31 to the maintenance side device 11, and is used for the evaluation of the proposer of the movement plan by the incentive setting unit 66 for the proposer.
When the customer terminal 31 ends the process of guiding the movement plan, the customer terminal 31 transmits information indicating that the movement plan has been used to the maintenance side device 11. In the maintenance side device 11 that has received the information, the settlement unit 65 performs a settlement process for settling the charge required for the maintenance of the vehicle 5 and the charge required for using the service of the destination in the travel plan. .. The fee for the maintenance of the vehicle 5 includes the work fee and the parts fee. In addition, the charges related to the travel plan include the service usage charges (all charges required for facility use and meals, etc.) at the destination during the travel plan.

As described above, the maintenance side device 11 of the present embodiment performs a process of receiving the maintenance request of the vehicle 5 from the customer 6 by the request reception unit 52, and the maintenance request response processing unit 61 performs a process of receiving the vacancy status of the pit 2. Based on the reservation information DY indicating the above and the desired conditions specified from the maintenance request, the maintenance time that the pit 2 can handle is specified, and the movement that matches the specified maintenance time from the movement plans acquired in advance. A process for specifying the plan is performed, and the notification processing unit 63 performs a process for notifying the customer terminal 31 of the specified movement plan. According to this configuration, it is not necessary for the customer 6 to search for a spot to stop by during maintenance, and it is possible to increase the options during the waiting time while reducing the trouble of the customer 6.

Moreover, when the maintenance request handling processing unit 61 inputs the selection result of the movement plan via the customer terminal 31, the maintenance request processing unit 61 reserves the maintenance at the maintenance time suitable for the selected movement plan and reserves the selected movement plan. Since the processing is performed, it is possible to make a reservation for maintenance and a reservation for a movement plan as a set.
Further, it has an external information acquisition unit 54 that functions as a plan acquisition unit that acquires a movement plan to a peripheral spot based on the pit 2, and the external information acquisition unit 54 moves to the maintenance facility and the peripheral spot as a movement plan. Get the travel schedule and incentives available in at least one of the pit 2 and surrounding spots. As a result, the customer 6 can appropriately move to the pit 2 and the surrounding spots by acting according to the movement schedule, and can easily use the incentive.

In addition, a storage unit 14 that stores the proposer information DT that identifies the proposer of the movement plan, and a proposer that identifies the proposer of the movement plan selected by the customer 6 and sets an incentive to be given to the specified proposer. Since it has a target incentive setting unit 66, it becomes easy to acquire a large number of movement plans motivated by the incentive.
Further, the external information acquisition unit 54 acquires the selection result of whether or not to include the service providing facility in the surrounding spots in the movement plan, and the maintenance side incentive setting unit 67 obtains the selection result from the service providing facility based on the selection result. Since the incentive for the pit 2 is set, the service providing facility can easily make a profit by adopting the movement plan, and the pit 2 can also easily make a profit.

Further, the maintenance request handling processing unit 61 identifies the maintenance time that the pit 2 can handle based on the reservation information DY and the desired conditions specified from the maintenance request, and then sets the movement plan according to the specified maintenance time. The movement schedule to the pit 2 is corrected, and the movement schedule to the surrounding spots in the movement plan is corrected according to the corrected movement schedule to the pit 2. This makes it easier to obtain a movement plan that meets the wishes of the customer 6.
Further, the start date and time of the move plan is set in the move plan selected by the customer 6, and the notification processing unit 63 guides the move plan using the customer terminal 31 carried by the customer 6 at the start date and time. Since the predetermined notification for starting the process is given, the customer 6 can easily act according to the movement plan, and the convenience of the customer 6 is improved.

In addition, since it has a settlement unit 65 that processes the maintenance of the vehicle 5 and the charges related to the movement plan, it is possible to save the trouble of the customer 6 paying at each stage in the movement plan, which also makes it convenient for the customer 6. Is improved.

In the above embodiment, the process of guiding the movement plan using the customer terminal 31 can be appropriately changed. For example, when the customer 6 deposits the vehicle 5 in the target pit 2, the customer 6 can move to the surrounding spots in the movement plan by the rental vehicle by renting the rental vehicle, but if the rental vehicle is not rented, another means of transportation. It is necessary to move to each surrounding spot. Therefore, the maintenance side device 11 includes a movement information acquisition unit (for example, an external information acquisition unit 54) that acquires guidance information on a movement method using a different movement means for the peripheral spots included in the movement plan, and notifies processing. The unit 63 may perform a process of notifying the customer terminal 31 of the guidance information.

FIG. 9 is a diagram provided for explaining a display example of the guidance information.
In FIG. 9, in the display example illustrated in FIG. 8, as information related to guidance information, a first operation button BA operated when moving by vehicle and a second operation button operated when moving by public transportation The BB and the operation button BC operated when moving by bicycle are further displayed. Then, when the first operation button BA is operated, the external information acquisition unit 54 of the maintenance side device 11 moves by car from the current position to the next destination by using the same technique as the known route search service. The route information of the case is acquired, and the route information is displayed or voiced to the customer terminal 31 by the notification processing unit 63 as the guidance information.

On the other hand, when the second operation button BB is operated, the external information acquisition unit 54 of the maintenance side device 11 uses the same technology as the known route search service to travel from the current position to the next destination by public transportation. The route information when moving is acquired, and the route information is displayed or voiced to the customer terminal 31 by the notification processing unit 63 as the guidance information.

Further, when the third operation button BC is operated, the external information acquisition unit 54 of the maintenance side device 11 moves by bicycle from the current position to the next destination by using the same technique as the known route search service. The route information of the case is acquired, and the route information is displayed or voiced to the customer terminal 31 by the notification processing unit 63 as the guidance information. Note that FIG. 9 shows the case where the operation buttons BA to BC are software operators displayed on the customer terminal 31 and touch-operated, but the present invention is not limited to this, and even an operator configured by hardware is used. Good.

The maintenance side device 11 is not limited to the method of searching each route information by itself, and may search each route information by using a known route search service provided on the Internet. The bicycle used by the customer 6 for movement is not limited to the bicycle owned by the customer 6, and may be a bicycle rented by the pit 2. As a result, the customer 6 can easily move to the surrounding spots of the movement plan by using various means of transportation, and the convenience of the customer 6 is further improved. In addition, the external information acquisition unit 54 or the like of the maintenance side device 11 calculates the cost required when another transportation means is selected, or the total payment amount for the entire movement plan, and notifies the customer 6 of the calculation result. It may be included in the guidance information. Further, arrangements including other means of transportation (reservation of transportation means) may be made by the application program installed on the customer terminal 31.

By the way, after the customer 6 delivers the vehicle 5 to the pit 2, if there is a relatively long distance to the destination of the specified movement plan, or depending on the wishes of the customer 6, the destination of the movement plan or the movement route It is conceivable that the transfer will be halfway.
In order to deal with this, the maintenance request handling processing unit 61 may perform a pick-up setting process for accepting the pick-up service setting desired by the customer 6 on at least a part of the route in the specified movement plan. For example, in the display example illustrated in FIG. 8, when the item "pick-up" is displayed in the operation buttons BA to BC for each means of transportation and the customer 6 selects and operates "pick-up", the maintenance request handling processing unit 61 sets the moving means corresponding to the selected operation buttons BA to BC, and the pick-up and drop-off on the moving route.

In this case, when the first operation button BA, which is operated when moving by vehicle, is operated between "14:00 vehicle delivery" and "14:45 movie viewing" in FIG. 9, maintenance request response processing Department 61 processes the reservation of transportation by vehicle from "14:00 vehicle delivery" to "14:45 movie viewing". The transportation by this vehicle may be a service in which the customer 6 is transferred from the pit 2 to the movie theater by using a vehicle managed by the pit 2 for a substitute vehicle use or a business use, or another company such as a taxi company Customer 6 may be picked up from pit 2 to the cinema using the pick-up service provided.

Further, when the second operation button BB, which is operated when moving by public transportation, is operated instead of the first operation button BA, the maintenance request handling processing unit 61 goes from the pit 2 to the movie theater. We will identify public transportation (train or bus, etc.) and provide a service to pick up and drop off customer 6 by vehicle (substitute vehicle, business vehicle, taxi, etc.) to the boarding position for that public transportation. These pick-up services may be provided by Pit 2 for a fee or free of charge. In the present embodiment, when the maintenance request handling processing unit 61 also serves as a transportation setting unit that sets a transportation service for transferring the customer 6 to at least a part of the route in the movement plan specified by the processing unit 61. However, the present invention is not limited to this, and a transfer setting unit may be provided separately from the maintenance request handling processing unit 61. Further, the transfer setting unit may perform a process of reserving the transfer service of the section desired by the customer 6 online to an external contractor who reserves the transfer service.

(Second Embodiment)
In the first embodiment, the technique of presenting a movement plan at the time of a maintenance request has been described, but in the second embodiment, the customer 6 selects a favorite movement plan and targets the vehicle 5 according to the selected movement plan. It is a technology that I brought to 2. Hereinafter, the same parts as those in the first embodiment are designated by the same reference numerals, description thereof will be omitted, and different parts will be described in detail.
FIG. 10 is a diagram showing the flow of vehicle maintenance in the second embodiment together with the operation related to the reservation of maintenance. Further, FIG. 11 is a diagram showing a display example of step S4A of FIG.
As shown in FIG. 10, the customer 6 displays an input screen corresponding to the movement plan presentation request by executing the application program of the customer terminal 31 at the stage of searching for the movement plan, and displays this input screen. Use it to enter the desired conditions for the travel plan (step S1C). The desired condition is a condition that allows the customer 6 to specify the desired spot, and in the present embodiment, at least the type of the movement plan may be included. This desired condition can include the desired maintenance content and the desired maintenance location (information specifying the target pit 2 or information on the area including the target pit 2) in the pit 2, but these conditions are You do not have to enter it. The type of movement plan desired by the customer 6 is not limited to one, and may be plural.

The method of requesting the presentation of the movement plan is not limited to this method, and the above input is made on the Web by sending an e-mail containing a predetermined URL from the maintenance side device 11 to the customer terminal 31 and accessing the URL by the customer. The method of displaying the screen and inputting the above desired conditions may also be used.

The information processing unit 13 of the maintenance side device 11 acquires the desired conditions of the movement plan input to the customer terminal 31 by the request reception unit 52, and the movement requested processing unit 61 stores the movement in the movement plan DB 14K. From the plans, a movement plan that satisfies the conditions (type in the present embodiment) desired by the customer 6 is specified (step S2C).
Here, if the customer 6 does not enter the desired maintenance location, the maintenance location in the vicinity including the spot (for example, a movie theater, a dining place) that satisfies the condition corresponding to the presentation request and based on the spot. Identify a travel plan that includes. The movement plan specified in this way is limited to a movement plan that moves within the area designated in advance by the customer 6, or a movement plan that is limited to a predetermined area centered on the address of the customer 6. You may try to perform the processing. On the other hand, when the customer 6 has entered the desired maintenance location, the movement plan includes a drop-in to the pit 2 corresponding to the maintenance location, and the movement of the spot (type) desired by the customer 6 is performed. Identify only the plan. The type of movement plan desired by the customer 6 is not limited to one, and may be plural.

Next, the information processing unit 13 is the free time of each pit 2 based on the reservation information DY of each pit 2 stored in the schedule DB 14B by the request reception unit 52, and performs predetermined maintenance in the pit 2. A process of extracting sufficient free time to perform and correcting each movement plan specified in step S2C is performed according to each free time (step S3C). As a result, the movement plan according to the desired conditions of the customer 6 is specified.
Here, the free time sufficient for performing the predetermined maintenance in the pit 2 is a sufficient time for the maintenance when the customer 6 has input the desired maintenance content. On the other hand, if the customer 6 has not entered the desired maintenance content, the customer 6 should stop by the pit 2 and set a predetermined time sufficient for consultation, minor maintenance, inspection, etc. regarding the vehicle 5. Just do it.

Subsequently, the information processing unit 13 performs a process of notifying the corrected movement plan by the notification processing unit 63 (step S4A). FIG. 11 is a display example when the type included in the desired conditions of the customer 6 is "movie watching & meal plan", the maintenance content is "one year inspection", and the maintenance location is "○○ store". As shown in FIG. 11, the display screen 31G of the customer terminal 31 displays a list of a plurality of movement plans obtained by the above processing.

FIG. 11 shows an example in which all the movement plans obtained by correcting the basic movement plan C0 shown in FIG. 5 according to the vacant time of the pit 2 are displayed. That is, as shown in FIG. 5, the vacant time of the pit 2 (which also satisfies the condition of sufficient time for maintenance) is "11:00 to 14:00" and "11:30 to 14" on the latest XX days. When "hours" and "13:00 to 16:00" are included, at least movement plans C1, C2, and C3 are created, and these movement plans C1 to C3 are displayed as shown in FIG.
In the case of the display example of FIG. 11, as compared with the display example of the first embodiment (see FIG. 4), it is possible to give priority to the type of the movement plan and present the movement plan, and the customer 6 can present the favorite movement plan. It becomes easier to select.

In this way, the maintenance-side device 11 of the present embodiment performs a process of receiving a movement plan presentation request from the customer 6 via the customer terminal 31 by the request reception unit 52, and is presented by the maintenance request response processing unit 61. After performing the primary extraction process that specifies the movement plan that includes the spots that satisfy the conditions corresponding to the request and includes the peripheral equipment based on the spots, the reservation information DY indicating the availability of the maintenance facility and the customer 6 Based on the predetermined conditions (type of movement plan, etc.) that can be specified from the presentation request from, the secondary extraction process for specifying the maintenance time that the pit 2 can handle and the movement plan that meets the above conditions is performed. Then, since the notification processing unit 63 performs a process of notifying the customer terminal 31 of the movement plan specified by the secondary extraction process, it is not necessary for the customer 6 to search for a spot to stop by during maintenance, which saves the trouble of the customer 6. You can increase the options during the waiting time while suppressing it.
The case where the type of the movement plan is included in the predetermined conditions has been described, but the present invention is not limited to this, and any condition may be used to specify a spot or the like preferred by the customer 6, for example, a place where the customer 6 wants to go. , Store, keywords related to these, etc. Further, all the movement plans may be displayed by not specifying a predetermined condition.

(Third Embodiment)
FIG. 12 is a diagram showing a service providing system 1 including the maintenance side device 11 according to the third embodiment. This service providing system 1 is provided with a location information acquisition unit 72, and when searching for a travel plan, the charge required for using the service at the destination and the charge for maintenance are added up for the travel plan identified by the search. It is different from the second embodiment in that the processing of presenting the combined charge is performed. Hereinafter, duplicate explanations will be omitted, and different parts will be described.
The location information acquisition unit 72 can specify at least one of a collection location where the vehicle 5 before maintenance is picked up from the customer 6 and a delivery location where the vehicle 5 after maintenance is delivered to the customer 6 (hereinafter, location information). To say). For example, the customer 6 uses the customer terminal 31 to input information corresponding to the location information before the maintenance of the vehicle 5. In this case, the application program of the customer terminal 31 or the control from the information processing unit 13 of the maintenance side device 11 prompts the customer 6 to input the pick-up place, the delivery place, and the like of the vehicle 5 as the place information. .. The location information is information that can specify the position of each location. The input of this location information may be performed at the same time as the selection of the maintenance location in the movement plan, or may be performed at different timings.

The location information acquisition unit 72 stores the acquired location information in a predetermined area of the storage unit 14 in association with the maintenance request of the same vehicle 5. The reservation information DY stored in the storage unit 14 may include location information. In the pit 2, the work of picking up the vehicle 5 before maintenance from the customer 6 and the work of handing over the vehicle 5 after maintenance to the customer 6 at the timing desired by the customer 6 by using the location information stored in the storage unit 14. I do.
Here, FIG. 13 shows the flow of reservation and maintenance of the movement plan.
As shown in FIG. 13, the customer 6 searches for a travel plan for the purpose of an amusement park, watching a movie, eating, etc. by inputting desired conditions of the travel plan using the customer terminal 31. As a result, as described in the second embodiment, the movement plan including the maintenance place based on the spot (amusement park, movie watching, meal, etc.) desired by the customer 6 is extracted and displayed on the customer terminal 31. To.

As shown in FIG. 13, the customer terminal 31 displays information (○○ cinema, movie title “△△△”, etc.) about the destination in the searched movement plan by the application program, and moves. The total charge (2000 yen (including movie theater and maintenance fee) in Fig. 13), which is the sum of the charge required to use the service and the charge related to maintenance, and the benefits of the transfer destination or maintenance destination (in Fig. 3, movie) Drink service at the theater, free washer fluid at the maintenance facility) is displayed. This information is based on data and the like stored in a predetermined area (movement plan DB 14K) of the storage unit 14. However, a part of the information about the destination (for example, the title of the movie) may be the data obtained from the Internet by the customer terminal 31 by the application program. Further, the total charge is calculated by the timing specifying unit 62 (charge setting unit).

By displaying such information, the customer 6 can easily select the desired travel plan by looking at services such as the contents, charges, and benefits of the travel plan. In FIG. 13, the customer 6 confirms the movement plan by performing a predetermined operation of accepting the movement plan via the customer terminal 31, and a reservation (including a maintenance reservation) corresponding to the confirmed movement plan is made. Will be done.
For example, when selecting this movement plan, input the pick-up place and the pick-up timing for picking up the vehicle 5 before maintenance from the customer 6, the delivery place for the vehicle 5 with the completed maintenance to be handed over to the customer 6, and the delivery timing. Is prompted. These input timings may be simultaneous with the selection of the movement plan, or may be different timings.

As a result, as shown in FIG. 13, on the maintenance facility side (pit 2 side), at the pick-up timing, a predetermined person (sales person or maintenance person 4) moves from the customer 6 to the vehicle 5 at the pick-up location. To take over. The picked up vehicle 5 is moved to the pit 2 by the vehicle 5 self-propelled or transported by a transport vehicle, and maintenance is carried out. Therefore, the customer 6 can watch the movie according to the movement plan without stopping at the pit 2.

On the pit 2 side, maintenance is completed in time for the delivery timing, and a predetermined person (sales person or maintenance person 4) makes the vehicle 5 self-propelled or uses a transport vehicle to the delivery place. 5 is carried. As a result, at the delivery timing, the vehicle 5 for which maintenance has been completed is delivered to the customer 6 at the delivery location. The delivery timing may be input immediately before the customer 6 desires delivery. In this case, the vehicle 5 can be easily delivered at a timing that is more convenient for the customer 6, and the merit of the customer 6 is increased. However, since there is a possibility that the personnel burden on the pit 2 side will increase, it is preferable to set appropriate conditions for the delivery timing.

After that, the settlement unit 65 performs a settlement process for settlement of charges. For example, when the customer 6 executes the application program of the customer terminal 31, the payment screen is displayed, and when the customer 6 performs the payment operation according to the payment screen, the information necessary for the payment is transmitted to the maintenance side device 11. , Online payment should be made. As a result, the customer 6 can receive the repaired vehicle 5 at any place without stopping at the pit 2 and complete the payment procedure (corresponding to the payment processing procedure). Therefore, it becomes easier for the customer 6 to effectively use his / her own time, and in the pit 2, it becomes easier for the vehicle 5 to avoid occupying the parking space after the maintenance is completed, and the trouble of moving the vehicle 5 to the parking space is reduced. Will be possible. In this way, it is possible to promote effective maintenance requests and to operate maintenance facilities efficiently.
When the customer 6 specifies the pick-up / delivery place and timing, the maintenance side collects the transfer fee of the vehicle 5 and the custody fee of the vehicle 5 from the customer 6 in the additional charge of the movement plan or the total charge. You may do so. Further, the collection of these charges may be performed by the above-mentioned settlement process after the vehicle 5 is delivered to the customer 6.

Each of the above embodiments is merely an embodiment of the present invention, and can be arbitrarily modified and applied without departing from the spirit of the present invention.
For example, in each embodiment, the maintenance side device 11 may accept the presentation of the movement plan from the customer 6 and make the movement plan available to the customer 6. More specifically, the maintenance side device 11 receives the movement plan presented by the customer 6 by the external information acquisition unit 54 and stores it in the movement plan DB 14K. The timing of accepting the movement plan may be after the customer 6 has made a maintenance request or a request for presenting the movement plan, or before these requests. Further, the customer 6 may transmit the movement plan to the maintenance side device 11 using any user terminal including the customer terminal 31.

Further, when the movement plan DB 14K includes the movement plan presented by the customer 6 who has made the maintenance request or the presentation request of the movement plan, the maintenance request handling processing unit 61 sets the movement plan as the reservation information DY of the pit 2. Based on the above, the movement plan is corrected to incorporate the movement schedule for performing predetermined maintenance in the pit 2. Then, the notification processing unit 63 may perform a process of notifying the corrected movement plan.
If the customer 6 has entered the desired maintenance content, the prescribed maintenance is the maintenance, and if the customer 6 has not entered the desired maintenance content, consultation regarding the vehicle 5 and minor maintenance are required. Or, it may correspond to a sufficient stop-by time for inspections and the like. This makes it easier for the customer 6 to use the movement plan created by himself or to add the movement plan.

Further, in each of the above embodiments, the information processing unit 13 of the maintenance side device 11 is evaluated in advance by the maintenance request handling processing unit 61 or the storage control unit 64 among the movement plans stored in the movement plan DB 14K. Movement plans that are lower than the standard may be deleted. In addition, the evaluation of each movement plan may be disclosed to the proposer of the movement plan or the service providing facility corresponding to the surrounding spot included in the movement plan. Further, instead of the customer terminal 31, one of the in-vehicle device 8 and the vehicle system 9 may be used so that the customer 6 inputs and outputs various information to and from the maintenance side device 11.

Moreover, although the case where the present invention is applied to the maintenance side device 11 and the control method thereof shown in FIG. 2 and the like has been described, it may be changed as appropriate. For example, each configuration of the maintenance side device 11 can be arbitrarily realized by the cooperation of hardware and software. Further, the processes corresponding to each step of each flowchart may be divided or merged. Further, the vehicle 5 is not limited to an automobile, and a known vehicle such as a motorcycle can be widely applied. Further, each configuration of the service providing system 1 may be changed as appropriate.

1 Service provision system 2 Pit (maintenance facility)
4 Maintenance staff 5 Vehicles 6 Customers (vehicle users)
11 Maintenance side equipment (information processing equipment)
12 Communication unit 13 Information processing unit 14 Storage unit 14A Control program 14B Schedule DB
14C maintenance DB
14D incentive DB
14K movement plan DB
14L service providing facility DB
31 Customer terminal (user terminal)
52 Request reception department 54 External information acquisition department (plan acquisition department, movement information acquisition department)
61 Maintenance request processing department (plan acquisition department, pick-up setting department)
66 Incentive setting unit for proposers 67 Maintenance side incentive setting unit DY Reservation information DS Maintenance-related information 62 Timing identification unit 63 Notification processing unit 64 Memory control unit

Claims (16)

The request reception department that accepts the maintenance request of the vehicle from the vehicle user,
The plan acquisition department that acquires a movement plan to the surrounding spots based on the maintenance facility that performs maintenance in response to the maintenance request, and
Based on the reservation information indicating the availability of the maintenance facility and the desired conditions specified from the maintenance request, the maintenance time that the maintenance facility can handle is specified, and the movement plan acquired by the plan acquisition department From the inside, the maintenance request handling processing department that identifies the movement plan that suits the maintenance time,
An information processing device including a notification processing unit that performs a process of notifying a user terminal used by the user of the specified movement plan. When the maintenance request handling processing unit inputs the selection result of the movement plan specified via the user terminal, the maintenance request handling unit accepts a maintenance reservation at the maintenance time that matches the selected movement plan, and also receives the selected maintenance reservation. The information processing device according to claim 1, wherein the reservation of the movement plan is accepted. The claim is characterized in that the plan acquisition unit acquires, as the movement plan, a movement schedule to the maintenance facility and the surrounding spots, and an incentive that can be used at at least one of the maintenance facility and the surrounding spots. Item 2. The information processing apparatus according to item 1 or 2. A storage unit that stores information that identifies the proposer of the movement plan,
Any of claims 1 to 3, characterized in that it has an incentive setting unit for a proposer that identifies a proposer of the movement plan selected by the user and sets an incentive to be given to the specified proposer. Information processing device described in Crab. Obtain the selection result of whether or not to include the service providing facility that provides the predetermined service in the surrounding spots in the movement plan, and set an incentive for the facility to be maintained from the service providing facility based on the selection result. The information processing device according to any one of claims 1 to 4, wherein the information processing apparatus has another incentive setting unit. The maintenance request handling processing unit identifies the maintenance time that the maintenance facility can handle based on the reservation information and the desired conditions, and then moves to the maintenance facility in the movement plan according to the specified maintenance time. The information processing according to any one of claims 1 to 5, wherein the schedule is corrected and the movement schedule to the surrounding spots in the movement plan is corrected according to the movement schedule of the maintenance facility after the correction. apparatus. The start date and time of this movement plan is set in the movement plan selected by the user.
Any of claims 1 to 6, wherein the notification processing unit gives a predetermined notification to start a process of guiding the movement plan by using a terminal carried by the user at the start date and time. The information processing device described in. The information processing device according to any one of claims 1 to 7, further comprising a settlement unit for processing the maintenance of the vehicle and the charges related to the movement plan. It has a movement information acquisition unit that acquires route information using different transportation means for the surrounding spots included in the movement plan.
The information processing device according to any one of claims 1 to 8, wherein the notification processing unit further performs a process of notifying the user terminal of the user of the route information. The request reception department that accepts requests for presentation of travel plans from vehicle users,
A plan acquisition department that includes a spot that meets the conditions corresponding to the presentation request and acquires a movement plan that includes peripheral maintenance facilities based on the spot.
The maintenance time that the maintenance facility can handle from the movement plans acquired by the plan acquisition unit based on the reservation information indicating the availability of the maintenance facility and the predetermined conditions that can be specified from the presentation request. And the maintenance request handling processing department that identifies the movement plan that meets the above conditions,
An information processing device including a notification processing unit that notifies a user terminal used by the user of the specified movement plan. At least one of the information regarding the pick-up of the vehicle before maintenance from the user or the information regarding the delivery of the vehicle for which maintenance has been completed to the user for the specified movement plan selected by the user. The information processing apparatus according to claim 10, further comprising a location information acquisition unit for acquiring information that can identify the information processing. For the specified movement plan, a total charge is calculated by adding the charge required for using the service of the destination including the spot and the charge related to the maintenance, and the notification processing unit notifies the user terminal of the charge setting. The information processing apparatus according to claim 10 or 11, wherein the information processing apparatus has a unit. When the movement plan acquired by the plan acquisition unit includes the movement plan presented by the user who made the request to the request reception unit, the maintenance request handling processing unit performs the movement presented by the user. The plan is amended to a movement plan that incorporates a movement schedule for performing predetermined maintenance at the maintenance facility based on the reservation information indicating the availability of the maintenance facility.
The information processing device according to any one of claims 1 to 12, wherein the notification processing unit performs a process of notifying the user terminal of the corrected mobile plan. The information processing apparatus according to any one of claims 1 to 13, wherein at least a part of the route in the specified movement plan includes a transfer setting unit that receives a transfer setting unit for transferring the user. .. A request reception unit that processes the reception of the vehicle maintenance request from the user terminal used by the vehicle user, and
A plan acquisition department that performs processing to acquire a movement plan to a surrounding spot based on a maintenance facility that can be maintained in response to the maintenance request from a plurality of movement plans stored in the movement plan database.
Reservation information indicating the availability of the maintenance facility stored in a predetermined database and the desired maintenance time that can be specified from the maintenance request are acquired, and based on this information, the maintenance time that the maintenance facility can handle is determined. A maintenance request handling processing unit that specifies and processes a movement plan that matches the maintenance time from the movement plans acquired by the plan acquisition department.
An information processing device including a notification processing unit that performs a process of notifying the user terminal of the specified movement plan. The request reception department receives the maintenance request for the vehicle from the vehicle user,
The plan acquisition department acquires a move plan to the surrounding spots based on the facilities that can be maintained in response to the maintenance request.
The maintenance request handling processing department acquires reservation information indicating the availability of the maintenance facility and desired conditions specified from the maintenance request, and identifies the maintenance time that the maintenance facility can handle based on this information. At the same time, from the movement plans acquired by the plan acquisition department, a movement plan suitable for the maintenance time is specified.
A control method for an information processing device, wherein the notification processing unit performs a process of notifying a user terminal used by the user of the movement plan.

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