JP2020121880A - Elevator notification system and elevator notification method - Google Patents

Abstract

To execute appropriate announcement according to a situation even when a plurality of users using different languages exist in an elevator.SOLUTION: An elevator notification system 100 can make announcement in multiple languages to users getting on a car 15 in an elevator 1. In the elevator notification system 100, a use language, a car calling floor, and a destination floor are registered for every user and announcement is executed in the car 15 by using at least registered use languages at a predetermined timing during the movement of the car to the registered destination floor from the registered car calling floor.SELECTED DRAWING: Figure 1

Description

The present invention relates to an elevator notification system and an elevator notification method, and is suitable for application to an elevator notification system and an elevator notification method for making announcements in multiple languages in an elevator car.

In recent years, as globalization progresses, not only Japanese but also multiple languages such as English and Chinese tend to be used for elevator announcements and guidance displays. However, in a conventional elevator that can make announcements in multiple languages, if voice announcements are performed in all the prepared languages, announcements in languages other than the language used will only make noise to the passengers and reduce comfort. In some cases, this may hinder prompt notification of appropriate information and instructions to users.

With respect to such a problem, for example, Patent Document 1 discloses an elevator notification device that notifies a customer who is permitted to use the elevator in a language used by the person. Specifically, the elevator notification device disclosed in Patent Document 1 reads the ID card carried by the customer with a card reader in the car, and identifies the language used by the customer based on the language code of the ID card. By doing so, it becomes possible to give voice notification of the elevator operation message in a language corresponding to the language used by the customer.

JP-A-4-286582

However, the elevator notification device disclosed in Patent Document 1 is intended to notify the user in the language used corresponding to each customer without waste when making a car call or a hall call, and an announcement after boarding is made. There was no particular description about the method, and no consideration was given to realizing an appropriate announcement during the movement and arrival of the elevator. That is, the related art including Patent Document 1 is insufficient to execute an appropriate announcement according to various situations in an elevator that can be simultaneously used by a plurality of users having different languages.

The present invention has been made in consideration of the above points, and by acquiring the language used and other information about each passenger of the elevator, it is possible to perform an appropriate announcement according to the elevator status. The system and the elevator notification method are proposed.

In order to solve such a problem, in the present invention, an elevator notification system capable of notifying an announcement to a passenger in a car in an elevator in multiple languages, a language used for each of the passengers, a car calling floor, and An elevator notification that registers a destination floor and executes the announcement using at least the registered language used at a predetermined timing while the car moves from the registered car calling floor to the destination floor. A system is provided.

Further, in order to solve such a problem, in the present invention, there is provided an elevator notification method capable of notifying an announcement to a passenger in a car in an elevator in multiple languages, in which a language used for each passenger, a car calling floor , And a registration step of registering a destination floor, and at a predetermined timing while the car moves from the car calling floor registered in the registration step to the destination floor, at least the registered use language is used. And an announcement executing step of executing the announcement.

According to the present invention, even when a plurality of passengers having different languages are mixed in the elevator, it is possible to execute an appropriate announcement depending on the situation.

1 is a schematic diagram showing an overall configuration of an elevator to which an elevator notification system according to an embodiment of the present invention is applied. It is a block diagram showing an example of composition of an elevator information system concerning one embodiment of the present invention. It is a figure for explaining an example of a registration panel used for operations such as car call. It is a flow chart which shows an example of the whole processing operation at the time of normal operation in the elevator concerning this embodiment. It is an image figure explaining an example of a passenger's use at the time of normal operation of an elevator. FIG. 6 is a diagram for explaining changes in registration information in the usage example illustrated in FIG. 5.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. In each figure, the same reference numerals mean the same constituent elements or constituent elements having similar functions.

(1) Configuration FIG. 1 is a schematic diagram showing an overall configuration of an elevator to which an elevator notification system according to an embodiment of the present invention is applied.

As shown in FIG. 1, the elevator 1 includes a control panel 11 that controls the overall operation of the elevator 1, a hoisting machine 12 that includes a motor (not shown) that drives the elevator 1, and a hoisting machine 12 The rope 13 hung around the rope 13, the pulley 14 that changes the direction of the force applied to the rope 13, the car 15 that is suspended from the end of the rope 13 and moves up and down in the hoistway 10, and on the opposite side of the car 15. And a counterweight 16 that is hung on the end of the rope 13 to balance the car 15.

Further, the car 15 is provided with a speaker 17 for making an announcement to passengers in the car 15. Although not shown in the drawings, the equipment of the car 15 is not limited to the speaker 17, and in addition, for example, like a general elevator, operations such as designation of a destination floor and opening/closing of a car door are performed. An internal control panel and a car door that can be opened and closed are provided.

A door (hatch door) 19 is installed in each hall 18 where the elevator 1 can be stopped. In addition, a car call device 20 that is operated when a customer calls the car of the elevator 1 is installed in each hall. In this example, the car call device 20 is assumed to have a customer information registration function for inputting a specific type of information about a customer, in addition to the car call function of a conventional general elevator. However, the present embodiment is not limited to this, and a device providing a car call function (for example, an operation panel having a call button) and a device providing a customer information registration function are separately provided. It may be installed.

In addition, although the hall 18, the door 19, and the car call device 20 are shown as a generic name in FIG. 1, in the following description, a floor is meant for the configuration of each stop floor (for example, the first floor to the Nth floor) of the elevator 1. It may be written individually using the subscripts (1 to N). Specifically, for example, the hall on the first floor is hall 18_1, the hall on the Nth floor is hall 18_N, and similarly, the hatch door on the Nth floor is door 19_N and the car call device on the Nth floor is car call device 20_N.

FIG. 2 is a block diagram showing a configuration example of the elevator notification system according to the embodiment of the present invention.

As shown in FIG. 2, the elevator notification system 100 according to the present embodiment has a user registration unit 110, an information storage unit 120, an elevator control unit 130, a registration determination unit 140, a language selection unit 150, and a voice storage unit. It comprises 160. Of these, the customer registration unit 110 is realized by the car call device 20, and the information storage unit 120, the elevator control unit 130, the registration determination unit 140, the language selection unit 150, and the voice storage unit 160 are realized by the control panel 11. To be done. The elevator notification system 100 may include the speaker 17.

First, the configuration of the car call device 20 side will be described.

The customer registration unit 110 inputs at least the information indicating the language used by the customer, the car calling floor (calling floor), and the destination floor, triggered by the operation of the car calling device 20 by the customer. These pieces of information input by the customer registration unit 110 are transmitted to the control panel 11 and stored as registration information in the information storage unit 120. Although the details will be described later, for example, the registration information holds a predetermined item collectively for each stop floor, and is added/updated every time the information is input by the customer registration unit 110. Specifically, for example, when the car call device 20_1 on the first floor performs a car call operation and then the car call device 20_2 on the second floor also performs a car call operation, the respective car call devices 20_1 and 20_2 The input information is transmitted from the customer registration unit 110 to the information storage unit 120 and accumulated as registration information in the information storage unit 120.

FIG. 3 is a diagram for explaining an example of a registration panel used for an operation such as a car call. The registration panel 200 illustrated in FIG. 3 is provided in the car call device 20 having a non-contact type card reading function, and a predetermined operation is performed by a customer carrying an IC card in which the language used is registered in advance. As a result, the input information corresponding to the operation is transmitted from the customer registration unit 110 to the information storage unit 120.

The registration panel 200 shown in FIG. 3 will be specifically described. The registration panel 200 includes a touch panel type display screen 210 and a card reading unit 220 having an IC card reading function. In order to explain the display transition on the registration panel 200, a display example in a standby state (before reading the IC card) is shown in FIG. 3A, and an input table after reading the IC card is shown in FIG. 3B. An example is shown.

First, in the standby state of FIG. 3(A), the display screen 210 displays Japanese, "Please hold your card." and English, "Please bring your card close." These have the same meaning, and it is preferable that not only Japanese and English but also all the languages that can be supported by the announcement by the elevator notification system 100 are used. In the case of displaying in multiple languages that can be supported, all languages may be displayed at the same time, or the display language may be changed while being displayed. Then, when the user holds the IC card over the card reading unit 220 according to the display on the display screen 210, the display screen 210 displays the input display in the used language registered in the IC card, as illustrated in FIG. 3B. (Japanese in this example).

Note that in the present embodiment, the display content of the registration panel 200 in the standby state is not limited to the example of FIG. 3A, and, for example, no special display is performed on the display screen 210 in the standby state. You may do it. In this case, when the user touches the display screen 210, when the IC card is held over the card reading unit 220, or when the user approaches the registration panel 200, the input as shown in FIG. It suffices to make a transition to the display for power consumption, and the power consumption can be suppressed by setting the display screen 210 in the power saving state during the period when no special display is performed.

Further, as will be described later, when the IC card reading is not used, the display screen 210 in the standby state is used as “Japanese”, “English”, “Simplified Chinese”, and “Traditional Chinese”. It is also possible to display each possible language and transition to the input display in the language when the user touches and selects one of the languages. Further, in the standby state, not only visual notification by the display screen 210 but also the same content may be notified by voice output from a speaker (not shown).

Next, the input display after reading the IC card will be described with reference to FIG. The display screen 210 of FIG. 3B is a display example when the customer's language is "Japanese", and "Please enter the destination floor." is displayed in Japanese. On the display screen 210 of FIG. 3B, a ten-key pad 211 for inputting a destination floor, a cancel button 212 for canceling the input display, a correction button 213 for correcting the input contents of the destination floor, and a destination A decision button 214 for confirming the input contents of the floor is displayed. At this time, for example, when the customer wants to go to the 8th floor, he or she may touch “8” on the ten-key pad 211 and then touch the enter button 214. Note that when the cancel button 212 is touched, the display screen 210 returns to the standby state of FIG.

As described above, when the customer operates the registration panel 200 provided in the car call device 20, the customer registration unit 110 causes the information indicating the language used by the customer, the car call floor, and the destination floor. (Customer information) can be acquired.

In the elevator notification system 100 according to the present embodiment, the customer registration unit 110 acquires at least information (customer information) indicating the language used by the customer who calls the car, the car calling floor, and the destination floor. It suffices if possible, and the mode of realization is not necessarily limited to the one in which a part of the customer information is acquired through the reading of the IC card as illustrated in FIG. As another example of the realization mode, as an example of the case where the reading of the IC card is not used, the customer operates the touch panel or the like provided in the car call device 20 to input all the information necessary for the customer information. You can In addition, for example, the customer performs a car call operation (for example, button selection in the direction of the destination) or a destination floor selection operation, and the language used is the IC card of the customer using a card reader installed near the car door. May be automatically acquired from.

Next, the configuration on the control panel 11 side will be described.

As described above, the information storage unit 120 accumulates the customer information input by the customer registration unit 110 and stores it as registration information. The information storage unit 120 can also store control information and the like by the elevator control unit 130, and a part (for example, information indicating the immediately preceding stop floor) may be added to the registration information. Further, these pieces of information stored in the information storage unit 120 can be referred/read/updated by the elevator control unit 130, the registration determination unit 140, and the like.

The elevator control unit 130 controls the operation of the car 15 according to the operation on the car calling device 20 and the operation on the operation panel in the car. Specifically, for example, when the information indicating the car calling floor and the destination floor is stored in the information storage unit 120 from the customer registration unit 110, the elevator control unit 130 issues a command to the hoisting machine 12 based on the information. When the car 15 is moved out, the operation of the car 15 is controlled such that the car 15 is moved to the call floor (calling floor) and then to the destination floor. Further, for example, the elevator control unit 130 also has a function of monitoring the operation status of the car 15 (car operation status monitoring).

The registration determination unit 140 confirms the registration status corresponding to the stop floor of the car 15 with respect to the registration information stored in the information storage unit 120. Specifically, the registration determination unit 140 determines the stop floor based on the information indicating the stop floor of the car 15 by the car operation status monitoring of the elevator control unit 130 and the registration information stored in the information storage unit 120. It is determined whether the destination floor is registered. Further, the registration determination unit 140 extracts the result of the above determination and information such as the number of users in the language used stored in the registration information, and transmits the information to the language selection unit 150.

The language selection unit 150 determines the priority order of the languages used in the announcement by the speaker 17 based on the information transmitted from the registration determination unit 140, and gives an output instruction to the voice storage unit 160 according to the determination result. That is, the registration determination unit 140 extracts information necessary for determining the execution content of the announcement by the speaker 17, and the language selection unit 150, based on the information extracted by the registration determination unit 140, the execution content of the announcement. To decide. From this, the elevator notification system 100 according to the present embodiment may include an execution content determination unit that integrates the functions of the registration determination unit 140 and the language selection unit 150 as a component.

The voice storage unit 160 stores in advance voice data of announcements that can be notified by the speaker 17. More specifically, in the voice storage unit 160, voice data in different languages for the same announcement content is prepared for each stop floor, and the corresponding voice data is output to the speaker according to the instruction from the language selection unit 150. Sent to 17. As a result, the speaker 17 outputs voice data in one or more languages into the car 15 in the order instructed by the language selection unit 150.

(2) Announcement Processing Below, the processing procedure of the announcement processing by the elevator notification system 100 according to the present embodiment will be described.

FIG. 4 is a flowchart showing an example of overall processing operation during normal operation of the elevator according to the present embodiment. Among the processing operations shown in FIG. 4, the processing operation regarding the car 15 and the door is mainly controlled by the elevator control unit 130, and the announcement processing operation regarding the announcement (steps S7, S8, S13, S14) is performed by the elevator notification system 100. Controlled.

According to FIG. 4, first, the car call device 20 is operated by the customer, whereby the language used by the customer, the car call floor, and the destination floor are registered in the customer registration unit 110 (step S1). At this time, the call registration of the car 15 is also performed.

Then, according to the call registration in step S1, the car 15 starts moving to the hall (calling floor) (step S2) and stops at the calling floor (step S3). When the car 15 stops at the calling floor, the car door and the hatch door 19 are opened (step S4). When the passenger gets on the car 15 after the door is opened, the car door and the hatch door 19 are closed based on a lapse of time or a predetermined door closing operation (step S5). After the door is closed, the car 15 starts moving toward the destination floor in response to an operation on the car call device 20 or the operation panel in the car (specifically, an operation for designating the destination floor by the customer) (step S6). ). After step S6, the car 15 moves toward the destination floor while stopping at the intermediate floor to the destination floor when the intermediate floor to the destination floor is the destination floor or the calling floor by another user.

Next, before the car 15 stops on any floor, the registration determination unit 140 of the elevator notification system 100 causes the elevator control unit 130 to monitor the car operation status and indicates the information indicating the stop floor of the car 15 and the information storage unit 120. With reference to the registration information stored in step S7, it is determined whether the stop floor is registered as the destination floor (step S7). If the stop floor is the destination floor registered (designated) by the passenger in the car (YES in step S7), the process proceeds to step S8, and the stop floor is the calling floor when the car is called from the hall. If the floor is not the floor registered by the passenger as the destination floor (NO in step S7), the process proceeds to step S13.

When it is determined to be YES in step S7, that is, when the next car stop floor is registered as the destination floor for any passenger, the elevator notification system 100 causes the inside of the car at the time of landing on the stop floor. An announcement in the car by the speaker 17 is executed for passengers according to the following rules (step S8).

In the in-car announcement in step S8, the elevator notification system 100 first registers the stop floor as the destination floor among the languages (user registration languages) registered as the language used by the passengers (passengers in the car). The announcement by the speaker 17 is executed by giving priority to the language used by the customer. At this time, when a plurality of languages used by a plurality of users are registered with the stop floor as a destination floor, the announcement is executed in descending order of the number of registrations, and when the number of registrations is the same, The order of the announcements is determined according to a predetermined order (for example, Japanese has the highest priority, followed by English and Chinese in that order). Moreover, among the languages that the elevator notification system 100 can use for the announcement, the languages that are not registered as the used languages by the passengers in the current car may be excluded from the announcement.

In the present embodiment, by performing the in-car announcement in step S8 as described above, when the car 15 stops at one of the destination floors, the language used by the passenger whose destination floor is the priority floor is given priority. By voice announcement, it is possible to provide prompt information to passengers (getting off passengers) who need the announcement most in the situation. Furthermore, for the remaining passengers in the car 15, depending on the boarding situation (specifically, if there are passengers with different languages, the language with the most users is in order, and the languages with the same number are used. In this case, according to a predetermined priority order), the voice announcements are sequentially performed in each of the languages used, whereby the information can be reliably provided to all passengers in the car. In particular, performing voice announcements in order from the language with the most users leads to efficient information provision. In addition, by not giving voice announcements in languages not used by passengers in the car, it is possible not only to make the passengers uncomfortable with excessive voice announcements, but also to expect the effect of shortening the stop time of the car 15 It can be connected to the improvement of operation efficiency.

After executing the in-car announcement in step S8, the car 15 stops at the stop floor (that is, the destination floor by any passenger) (step S9), and the door is opened similarly to step S4 (step S10). ). When the passenger gets off the car 15 after the door is opened, the car door and the hatch door 19 are closed based on a lapse of time or a predetermined door closing operation as in step S6 (step S11).

Further, after the door is closed in step S11, the elevator control unit 130 (may be the registration determination unit 140) determines whether or not there are passengers in the car 15 (step S12). The method of determining the presence or absence of passengers in the car 15 is not limited to a specific method, but, for example, the elevator control unit 130 (or the registration determination unit 140) uses the registration information stored in the information storage unit 120. On the other hand, the update process (specifically, the information of the alighting person is deleted) is performed when the passenger disembarks, and the passenger remains in the car 15 if another destination floor is registered in the registered information after the update process. If there is no registration of the destination floor in the registration information after the update processing, it is determined that no passenger remains in the car 15. When it is determined in step S12 that there are passengers remaining in the car 15 (YES in step S12), the process returns to step S6, and the car 15 starts moving toward the destination floor of the remaining passengers in the car. On the other hand, if it is determined in step S12 that there are no passengers left in the car 15, the normal operation processing of the elevator 1 shown in FIG. 4 is ended, and the car waits until a car is called at any of the halls. ..

On the other hand, when it is determined NO in step S7, that is, when the next car stop floor is the calling floor instead of the destination floor, the elevator notification system 100 notifies the passengers in the car when landing on the stop floor. On the other hand, according to the following rule, the announcement in the car by the speaker 17 is executed (step S13).

In the in-car announcement in step S13, the elevator notification system 100 has a large number of registered announcements of the same content in each language of the languages (passenger registration languages) registered as the languages used by the passengers (passengers in the car). In order, the process of notifying by the speaker 17 is executed. If there are languages with the same number of registrations, the order of announcements is determined according to a predetermined order (eg, Japanese has the highest priority, followed by English and Chinese, etc.). To be done. Moreover, among the languages that the elevator notification system 100 can use for the announcement, the languages that are not registered as the used languages by the passengers in the current car may be excluded from the announcement.

In the present embodiment, by performing the in-car announcement in step S13 as described above, when the car 15 stops at an intermediate floor that is not the destination floor, depending on the riding situation in the car 15 (specifically, If there are passengers in different languages, the language with the most users will be used in order, and if the number of languages used is the same, according to a predetermined priority) Information can be reliably provided to passengers in the car. In particular, performing voice announcements in order from the language with the most users leads to efficient information provision. In addition, by not giving voice announcements in languages not used by passengers in the car, it is possible not only to make the passengers uncomfortable with excessive voice announcements, but also to expect the effect of shortening the stop time of the car 15 It can be connected to the improvement of operation efficiency.

After execution of the in-car announcement in step S13, the car 15 stops at the stop floor (that is, the floor calling from the landing) (step S14), and the door is opened similarly to step S4 (step S15). When the passenger gets on the car 15 after the door is opened, the car door and the hatch door 19 are closed based on a lapse of time or a predetermined door closing operation as in step S6 (step S16). After that, the process returns to step S6, and the car 15 starts moving toward the destination floor of the passenger in the car.

In addition, in step S8 and step S13, each part of the elevator notification system 100 can implement an announcement by performing the following processes. That is, the registration determination unit 140 determines whether or not the stop floor is registered as the destination floor, and the number of users in the language used in the registration information stored in the information storage unit 120. The information is transmitted to the language selection unit 150, and the language determination unit 150 determines the priority order of the language used in the announcement by the speaker 17 based on the transmitted information, and issues an output instruction according to the determination result. By making the voice storage unit 160, a multilingual announcement corresponding to the output instruction is executed from the speaker 17.

As described above, by being controlled by the processing procedure shown in FIG. 4, during normal operation of the elevator 1, the elevator notification system 100 appropriately executes the in-car announcement in multiple languages according to the status of the elevator 1. You can

(3) Examples of in-car announcements Next, specific examples of in-car announcements in multiple languages by the elevator notification system 100 according to the present embodiment will be described with reference to FIGS. 5 and 6.

FIG. 5 is an image diagram illustrating an example of use by passengers during normal operation of an elevator. Further, FIG. 6 is a diagram for explaining changes in registration information in the usage example illustrated in FIG. As described above with reference to FIG. 2 and the like, the registration information is information that is collectively stored in the information storage unit 120, and the registration content is the car call device 20 (registration panel 200) by the customer or the car. It is updated at any time based on the operation of the inner operation panel and the operation control of the car 15 by the control panel 11. In the use example of FIG. 5, the car 15 will stop at each floor from the first floor to the seventh floor (details will be described later), but in FIGS. 6(A) to 6(G), the stop at each floor. An example (registration information 121A to 121G individually) of registration information 121 at a later timing is shown.

In the example described with reference to FIGS. 5 and 6, the elevator 1 can be stopped at least from the first floor to the seventh floor, and at least Japanese ( It is assumed that JP), English (EN), and Chinese (CN) are available. That is, it is assumed that the voice storage unit 160 stores voice data in each language of Japanese, English, and Chinese in advance as voice data for announcement corresponding to each stop floor from the first floor to the seventh floor. .. Also, in order to simplify the relationship between the customer and the language used, Japanese is registered as the language used in the Japanese IC card, and similarly, English is registered as the language used in the American IC card. It is assumed that Chinese is registered as the language used in the IC card of a Chinese person. Therefore, when each customer operates the car call device 20 (registration panel 200) to perform a car call operation, the customer registration unit 110 uses Japanese or English as the language used for each customer. , Or Chinese can be acquired.

According to FIG. 5, first, when the car 15 stops on the first floor, one Japanese person having the sixth floor as the destination floor is on board. After the door is closed on the first floor, the car 15 starts moving toward the sixth floor. FIG. 6A shows the registration information 121A at the timing immediately after the start of the movement.

Here, the registration information 121A is the floor 1211, which indicates the stop floor at which the car 15 can be stopped, the stop floor type 1212 indicating the registration type (destination floor, intermediate floor) of each stop floor, and the stop floor indicated by the floor 1211. Of the passengers who have registered the stop floor as the destination floor, the passenger 1213 who shows the passenger who has registered the stop floor as the destination floor, the passenger 1214 in the car which shows the expected passengers in the car 15 at that time, and the language used for the announcement in the car in order. It is table data configured with the indicated announcement language 1215. In each item, "-" is described when there is no corresponding information. Further, the getting-off passenger 1213 and the passenger 1214 in the car are described by combining the language used by the passenger and the number of passengers. For example, when "JP1" is written, it means "one" passenger (passenger) who uses Japanese (JP) as the language, and when "CN2" is written, Chinese (CN) is used. It means "two" passengers (passengers) as the language used. Further, as a condition related to the announcement language 1215, in this example, when the number of registered customer registration languages is the same, the priority order of the announcements is determined in the order of “Japanese, English, Chinese”. And Further, since the registration information 121B to 121G shown in FIGS. 6B to 6G are table data composed of the same items as the registration information 121A in FIG. 6A, the description will be repeated. Omit it.

When the registration information 121A is specifically confirmed, the stop floor type 612 is the "destination floor", the disembarkation person 1213 is the "JP1", and the car according to the registration by the passenger who gets on the first floor. The inside passenger 1214 is "JP1" and the announcement language 1215 is "JP". And since there are no passengers in the car 15 other than the passengers (one Japanese person) who boarded on the first floor, regarding the "2-5" floors, which are the floors between the first floor and the sixth floor, The stop floor type 1212 is set as “intermediate floor”, and the passengers 1214 in the car and the announcement language 1215 are the same as the registered contents on the sixth floor. In addition, for the first floor and the seventh floor, which are floors that do not stop (pass) before reaching the sixth floor of the destination floor, “-” is described in each item 1212 to 1215 excluding the floor 1211.

Return to the confirmation of FIG. The car 15, which has started climbing from the first floor, then stops at the second floor for the arrival of one American with the fifth floor as the destination floor. At this time, for example, an in-car announcement for notifying passengers in the car 15 of the arrival at the second floor is executed immediately before the stop on the second floor until the door is completely opened after the stop.

The announcement in the car for notifying the arrival on the second floor is realized by the elevator notification system 100 executing the processing from NO in step S7 to step S13 in FIG. 4 described above. More specifically, the registration determination unit 140 refers to the registration information 121A stored in the information storage unit 120, and the stop floor type 1212 is “intermediate floor” in the second data line including the registration information regarding the second floor. Therefore, it can be determined that the stop floor (second floor) is an intermediate floor that is not registered as the destination floor (NO in step S7). Further, since the passenger 1214 in the car in the same data row is “JP1”, the registration determination unit 140 can recognize that there is one passenger in the car 15 whose language is Japanese. Based on these results, the language determination unit 150 can determine the language to be used for the in-car announcement to be only Japanese (JP), and the output instruction of the second-arrival announcement in Japanese is output to the voice storage unit 160. To do. The language determination unit 150 directly refers to the registration information 121A and determines the language to be used for the announcement based on the registered content (“JP” in this example) of the announcement language 1215 of the same data line of the registration information 121A. You may do it. Thus, as a Japanese announcement notifying that the second floor has arrived, for example, the voice "I am on the second floor" shown in FIG. 5 is notified from the speaker 17 into the car 15 (step S13). Hereinafter, description of similar processing will be omitted.

Then, after one American who has the fifth floor as the destination floor gets on the second floor, the registration information 121A is updated by the customer information registered in the customer registration unit 110, and as shown in FIG. It becomes the registration information 121B shown.

When the registration information 121B is compared with the registration information 121A, the stop floor type 1212 on the fifth floor is changed to “destination floor”, and “EN1” is registered in the getting-off person 1213 on the floor. Further, "EN1" is added as "passenger 1214 in the car up to the 3rd floor" in addition to "JP1". The announcement language 1215 has the same number of "1" as the number of registrants of "Japanese (JP)" and "English (EN)" up to the 5th floor. In the case of 5th floor, which is the destination floor of "EN1" where English is the language used, "EN, JP" is given priority to the getting off passengers in the order of "JP, EN" according to a predetermined priority. Are registered in this order.

Then, as shown in FIG. 5, the car 15 that has resumed climbing after being closed on the second floor stops at the third floor due to the riding of one Chinese whose destination is the seventh floor, At this time, for example, between the time immediately before the stop on the third floor and the completion of the door opening after the stop, the elevator notification system 100 refers to the latest registration information 121B at the present time to refer to the passengers in the car 15 on the third floor. Make an in-car announcement to notify you of the arrival. Supplementing the details, at this time, since the registered content of the announcement language 1215 is “JP, EN” in the third data line including the registered information regarding the third floor of the registered information 121B, “3” in Japanese is used. It's on the floor." After the voice announcement, the voice announcement "3rd floor." in English will be given.

From here, the flow after the third floor stop will be briefly described.

After one Chinese who has the third floor as the destination floor gets in, the registration information 121B is updated by the customer information registered in the customer registration unit 110 and is shown in FIG. 6(C). It becomes the registered information 121C. Then, after the door is closed, the car 15 which has resumed rising again stops at the fourth floor to accommodate another Chinese person whose destination is the seventh floor. At this time, for example, between the time immediately before the stop on the fourth floor and the completion of the door opening after the stop, an in-car announcement for notifying the arrival of the fourth floor is performed based on the registered content of the registration information 121C. Specifically, the number of passengers in the car is the same for Japanese, American, and Chinese, respectively. Therefore, according to the above-mentioned priority, a voice announcement notifying the arrival on the 4th floor in the order of “JP, EN, CN”. Is done.

After one Chinese who has the fourth floor as the destination floor gets in, the registration information 121C is updated by the customer information registered in the customer registration unit 110 and is shown in FIG. 6(D). It becomes the registered information 121D. After the door is closed, the car 15 that has resumed rising again stops at the fifth floor, which is the destination floor of one American. At this time, for example, between the time immediately before the stop on the fifth floor and the completion of the door opening after the stop, an in-car announcement for notifying the arrival on the fifth floor is performed based on the registered content of the registration information 121D. Specifically, first, a voice announcement is made in English (EN), which is the language used by the American who is getting off, and then the rest of the passengers in the car (1 Japanese, 2 Chinese) On the other hand, the voice announcement is performed in the order of the number of registered languages, that is, in the order of Chinese (CN) and Japanese (JP).

After one American gets off on the 5th floor, the registration information 121D is updated by the elevator control unit 130 (or the registration determination unit 140) along with the getting-off, and the registration information 121D shown in FIG. It becomes information 121E. Then, after the door is closed, the car 15 that has resumed rising again stops at the sixth floor, which is the destination floor of one Japanese person. At this time, for example, between the time immediately before the stop on the sixth floor and the completion of the door opening after the stop, an in-car announcement for notifying the arrival on the sixth floor is performed based on the registered content of the registration information 121E. Specifically, first, a voice announcement is made in Japanese (JP), which is the language used by the Japanese who are alighting passengers, and then Chinese (for Chinese) for the remaining passengers in the car (two Chinese). (CN) will give a voice announcement.

After one Japanese person gets off on the 6th floor, the registration information 121E is updated by the elevator control unit 130 (or the registration determination unit 140) along with getting off the vehicle, and the registration information 121E shown in FIG. It becomes information 121F. Then, after the door is closed, the car 15 that has resumed rising again stops at the seventh floor, which is the destination floor of the two Chinese. At this time, for example, between the time immediately before the stop on the 7th floor and the completion of the door opening after the stop, an in-car announcement for notifying the arrival on the 7th floor is performed based on the registered content of the registration information 121F. Specifically, a voice announcement is made in Chinese (CN), which is the language used by the Chinese who are getting off. At this time, since there are no passengers in the car other than the alighting passenger, the voice announcement in another language is not performed.

Then, after the two Chinese people get off on the 7th floor, the registration information 121F is updated by the elevator control unit 130 (or the registration determination unit 140) along with the getting off, and is shown in FIG. It becomes the registration information 121G. According to the registration information 121G, the stop floor type 1212 is "-" for all floors "1-7", and there is no registration information. That is, no destination floor is registered in the registration information 121G. At this time, since it is determined to be NO in step S12 of FIG. 4, the normal operation process of the elevator 1 ends.

(4) Summary As described above, according to the elevator notification system 100 according to the present embodiment, when the elevator 1 is in operation, the car 15 on which the passengers are placed stops on a floor other than the destination floor (intermediate floor). In this case, depending on the riding situation in the car 15 (specifically, if there are passengers with different languages, the language with the most users is in order, and if the languages are the same, the predetermined priority is given. According to the above), it is possible to reliably provide the information to all passengers in the car by sequentially performing the voice announcement in each language used. Further, according to the elevator notification system 100 according to the present embodiment, when the car 15 carrying the passengers stops at one of the destination floors when the elevator 1 is in operation, the By giving priority to the language used and making voice announcements, it is possible not only to provide prompt information to passengers (escapers) who need the announcement most in the situation, but also to the remaining passengers in the car 15. However, depending on the boarding situation (specifically, if there are passengers in different languages, the language with the most users is in order, and if the number of languages is the same, according to a predetermined priority), By sequentially providing voice announcements in the language used, it is possible to reliably provide information to all passengers in the car.

That is, according to the elevator notification system 100 according to the present embodiment, it is possible to execute an appropriate announcement according to the situation of the elevator 1 by acquiring the language used and other information about each customer of the elevator 1. Becomes In addition, when making the above-mentioned in-car announcement, by not making an audio announcement in a language that is not used by passengers in the car, not only does the user not feel uncomfortable due to excessive audio announcements, but also the car 15 The effect of shortening the stop time can be expected, and the operation efficiency of the elevator 1 can be improved.

In the above description, as an example of the in-car announcement, the voice announcement for notifying the stop floor when the car 15 lands is used, but the in-car announcement according to the present embodiment is not limited to this. Instead, it can be applied to various general announcements regarding the operation of the elevator 1. Specifically, for example, it can be applied to an announcement that calls attention when the door is opened or closed, and an announcement that notifies that the car 15 is going up/down.

Further, in the above description, the announcement in the car is made in all the passenger registration languages by the passengers in the car, but in consideration of the serviceability to the passengers in the elevator 1, while the announcement in the car is made, It is preferable to control so that the doors (the car door and the hatch door 19) are not closed. However, if there are many types of customer registration languages, the announcement time in the car in multiple languages becomes long and the door closing operation is restricted accordingly. As a result, there may be cases where the car 15 is stopped for a longer period of time, leading to a reduction in operating efficiency. Therefore, as another aspect of the elevator notification method according to the present embodiment, when the car 15 stops at the destination floor, the elevator notification system 100 issues an in-car announcement that notifies arrival at the floor to the destination floor. It is also possible to perform only in the language used by the customer registered in the above and not execute the in-car announcement in the language used by the customer who registered the other destination floors. In this way, while the necessary in-car announcement is provided to the passengers getting off at the destination floor, less-needed (or unnecessary) announcements are excluded, so that the stop time of the car 15 is reduced. It is possible to improve the operation efficiency of the elevator 1 by preventing the increase of

Further, as a modified example of the above-mentioned another aspect, when the car 15 stops at a certain floor, if a predetermined upper limit number (for example, up to two languages) is registered, a destination floor different from the floor is used. In-car announcements may be made to passengers (passengers in the car). The language used in the in-car announcement may be determined in the order of the number of registered customer registration languages, or may be determined by including a specific language (for example, English) without fail. By limiting the number of languages that can be used for announcements in this way, it is possible to prevent an in-car announcement in multiple languages from occurring for an excessively long time. Therefore, it is possible to prevent an increase in the stop time of the elevator car 15 and to operate the elevator 1. A certain effect can be expected in improving efficiency.

Further, the elevator notification system 100 according to the present embodiment may execute the in-car announcement when the emergency situation occurs in the elevator 1 by a method different from the above-described normal operation. For example, when an emergency situation occurs in the elevator 1 and the car 15 is landed on the floor, it is preferable to give an “emergency announcement” that informs the content of the emergency situation that occurred and prompts the car 15 to get off promptly. , At this time, without judging whether or not the stop floor is the destination floor (in other words, without making an announcement giving priority to the passenger having the stop floor as the destination floor), to the passengers in the car 15 The emergency announcement may be performed in each language in the descending order of the number of registered customer languages. By adopting such a method, it is possible to efficiently notify the passenger of urgent information.

Further, for example, as another announcement method in the event of an emergency, not only the user registration language by the passengers in the car 15 but also all the languages that the elevator notification system 100 can provide (that is, stored in the voice storage unit 160). The emergency announcement may be performed by using the voice data of the emergency announcement in all the available languages). By adopting such a method, if the customer inputs an incorrect language when operating the car call device 20 (registration panel 200), or if the car is not on the floor where the passenger is planning to get off, Even if it remains within 15, the emergency announcement will be given in a language understandable by the customer. That is, even if the elevator 1 is in an unexpectedly unexpected boarding situation, all users in the car 15 can be accurately notified of the emergency announcement, and the evacuation can be surely promoted.

It should be noted that the present invention is not limited to the above-described embodiment, and various modifications are included. For example, the above-described embodiments have been described in detail in order to explain the present invention in an easy-to-understand manner, and are not necessarily limited to those having all the configurations described. For example, it is possible to add/delete/replace another configuration with respect to a part of the configuration of the embodiment.

Further, the control lines and information lines shown in the drawings are those considered to be necessary for explanation, and not all the control lines and information lines on the product are necessarily shown. In practice, it may be considered that almost all configurations are connected to each other.

1 Elevator 10 Hoistway 11 Control Panel 12 Hoisting Machine 13 Rope 14 Pulley 15 Car 16 Counterweight 17 Speaker 18 (18_1 to 18_N) Landing Hall 19 (19_1 to 19_N) Door (Hatch Door)
20 (20_1 to 20_N) Car call device 100 Elevator notification system 110 User registration unit 120 Information storage unit 121 (121A to 121G) Registration information 130 Elevator control unit 140 Registration determination unit 150 Language selection unit 160 Voice storage unit 200 Registration panel 210 Display screen 220 Card reader

Claims (10)

An elevator notification system that can notify announcements to passengers in a car in multiple languages in an elevator,
Register the language, car calling floor, and destination floor for each customer,
An elevator notification system, wherein the announcement is executed using at least the registered use language at a predetermined timing while the car moves from the registered car calling floor to the destination floor. .. When a plurality of types of languages are registered as the used language by the registration for a plurality of the customers,
When the car stops on the floor registered as the destination floor of any one of the customers, the announcement is executed by giving priority to the language used by the customer from among the plurality of types of languages. The elevator notification system according to claim 1, wherein the elevator notification system is provided. When a plurality of types of languages are registered as the used language by the registration for a plurality of the customers,
If the car stops at an intermediate floor that is not registered as the destination floor of any of the customers, the announcement is made in the order of the used language in which the number of registered people is large among the plurality of types of languages. The elevator notification system according to claim 1, wherein the elevator notification system is executed. The elevator notification according to claim 1, wherein the announcement is executed using only the registered used language while the car moves from the registered car calling floor to the destination floor. system. When the car stops at a predetermined floor, at least one of the type, order, and number of languages used for the announcement is changed based on whether or not the predetermined floor is registered as the destination floor. The elevator notification system according to claim 1, wherein: When a predetermined emergency occurs in the elevator, at least one of the type, order, and number of languages used for the announcement is changed, and the announcement is made by a method different from that during normal operation of the elevator. The elevator notification system according to claim 1, wherein the elevator notification system is executed. The elevator notification system according to claim 6, wherein when a predetermined emergency occurs in the elevator, the announcement is executed by using a language other than the registered used language. An elevator notification method capable of notifying an announcement to passengers in a car in multiple languages in an elevator,
A registration step of registering a language used, a car calling floor, and a destination floor for each customer,
At a predetermined timing while the car is moving from the car calling floor registered in the registration step to the destination floor, at least an announcement execution step for executing the announcement using the registered use language,
An elevator notification method comprising: When a plurality of types of languages are registered as the use language by the registration step for a plurality of the customers,
When the car stops on the floor registered as the destination floor of any of the customers, in the announcement executing step, the language used by the customer is given priority from the plurality of types of languages. The elevator notification method according to claim 8, characterized in that the announcement is executed. When a plurality of types of languages are registered as the use language by the registration step for a plurality of the customers,
If the car stops at an intermediate floor that is not registered as the destination floor of any of the customers, in the announcement execution step, the number of registered people is large among the plurality of types of languages. The elevator notification method according to claim 8, wherein the announcement is executed in the order of the used language.

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