JP2020119450A - Store operation support system, store support server, and store support program - Google Patents

Abstract

To support an operation of an efficient service in a store.SOLUTION: A portable terminal 2 includes a reading unit 21 for reading an identification code from an order card P, a menu display unit 22 for acquiring a menu of a store to which a store ID corresponds to display the menu on the screen on the basis of the read identification code, and an order unit 24 for transmitting the store ID, a food service number and an order content as order information to a store support server 6 for receiving an order. The store support server 6 includes a storage unit 65 for storing a menu table, a menu transmission unit 62 for transmitting a menu corresponding to the store ID to the portable terminal 2 on the basis of the store ID included in a received menu display request and the menu table when receiving the menu display request from the portable terminal 2, a production instruction issue unit 63 for issuing a production instruction on the basis of order information when receiving the order information from the portable terminal 2, and a food service output unit 64 for outputting a name of an order item produced on the basis of the production instruction together with the food service number.SELECTED DRAWING: Figure 1

Description

The present invention relates to a store management support system, a store support server, and a store support program that support efficient service management in a store.

In recent years, in restaurants such as restaurants, staff members use a dedicated portable terminal to input an order received from a customer and perform order processing and accounting processing based on the input information.

For example, Patent Document 1 discloses a technology related to an order management system that enables credit card payment without requiring a large-sized input device compatible with a credit card.

In addition, Patent Document 2 includes a store terminal 5, a customer terminal 6, an ordering/placement support server device 7, push notification server devices 8-a and 8-b, and a settlement server device 9, and receives and places orders. When the support server device 7 receives a message for issuing a coupon from the store terminal 5, the support server device 7 transmits a push notification including the title of the coupon to the customer terminal 6, and the ordering support server device 7 sends a message for requesting an order to the customer. A technology related to the restaurant management support system 1 that transmits a push notification including an order ID to the store terminal 5 when received from the terminal 6 is disclosed.

JP, 2018-151757, A JP-A-2015-127885

However, in the conventional techniques described in Patent Document 1 and Patent Document 2, although order information and accounting information are associated with each other, it is difficult to support the business in the store. In particular, in the case of a restaurant, the store staff needs to know where to prepare the food and drink (the ordered product) that has been cooked, but the prior art does not consider the serving.

The present invention has been made in view of the above problems, and a store management support system, a store support server, and a store management support that support efficient service management in a store by indicating a distribution destination of ordered products. The purpose is to provide the program.

In order to solve the above object, the first feature of the store operation support system according to the present invention is
A store operation support system comprising a mobile terminal and a store support server connected to the mobile terminal via a network,
The mobile terminal is
An identification code including a store ID and a delivery number for identifying the store, and a reading unit for reading the identification code from a card on which the delivery number is printed,
Menu display means for acquiring a menu of the store corresponding to the store ID from the store support server based on the identification code read by the reading means and displaying the menu on the screen;
And an ordering means for transmitting the order ID, the delivery number and the order details to the shop support server when the order is accepted from the displayed menu,
The store support server,
Menu table storage means for storing the shop ID and the menu in association with each other as a menu table;
When there is a menu display request from the mobile terminal, the menu corresponding to the store ID is carried based on the shop ID included in the received menu display request and the menu table stored in the menu table storage means. Menu transmission means for transmitting to the terminal,
Production order issuing means for issuing a production instruction based on the order information when receiving the order information from the portable terminal,
And a serving output means for outputting the name of the ordered product produced based on the production instruction together with the serving number.

In order to solve the above-mentioned object, the second feature of the store operation support system according to the present invention is:
A plurality of printers are connected to the store support server via a network,
The production instruction issuing means,
The store operation support system according to claim 1, wherein the production instruction is issued corresponding to the plurality of printers based on the order information.

In order to solve the above-mentioned object, the third feature of the store operation support system according to the present invention is:
The store support server,
Combination table storage means for storing a physical number for identifying equipment installed in the store and the serving number in association with each other,
When the physical number and the serving number are input in association with each other, an updating unit that updates the combination table based on the input physical number and the serving number is provided.
The serving output means extracts the physical number corresponding to the serving number included in the identification code read by the reading means based on the combination table, and the name of the ordered product produced based on the production instruction. And outputting the serving number and the extracted physical number.

In order to solve the above-mentioned object, the first feature of the store support server according to the present invention is:
An identification code including a store ID and a delivery number for identifying the store, a reading unit that reads the identification code from a card on which the delivery number is printed, and the store ID based on the identification code read by the reading unit Has a menu display means for acquiring the menu of the corresponding store and displaying it on the screen, and an order means for transmitting the order from the displayed menu and transmitting the shop ID, the delivery number and the order details as order information. A store support server connected to a mobile terminal via a network,
Menu table storage means for storing the shop ID and the menu in association with each other as a menu table;
When there is a menu display request from the mobile terminal, the menu corresponding to the shop ID is carried based on the shop ID included in the received menu display request and the menu table stored in the menu table storage means. Menu transmission means for transmitting to the terminal,
Production order issuing means for issuing a production instruction based on the order information when receiving the order information from the portable terminal,
And a serving output means for outputting the name of the ordered product produced based on the production instruction together with the serving number.

In order to solve the above-mentioned object, the first feature of the store support program according to the present invention is
An identification code including a store ID and a delivery number for identifying the store, a reading unit that reads the identification code from a card on which the delivery number is printed, and the store ID based on the identification code read by the reading unit A mobile phone having menu display means for acquiring the menu of the corresponding store and displaying it on the screen, and order means for transmitting the order from the displayed menu and the store ID, the delivery number and the order contents when the order is accepted from the displayed menu. A store support program executed by a store support server connected to a terminal via a network,
In the store support server,
A menu table storage step of storing the shop ID and the menu in a menu table storage means as a menu table in association with each other;
When there is a menu display request from the mobile terminal, the menu corresponding to the shop ID is sent to the mobile terminal based on the shop ID included in the received menu display request and the menu table stored in the storage unit. Menu transmission step to send,
When receiving order information from the mobile terminal, a production instruction issuing step of issuing a production instruction based on the order information,
A serving output step of outputting the name of the ordered product produced based on the production instruction together with the serving number.

According to the store operation support system, the store support server, and the store support program according to the present invention, it is possible to support efficient service operation in the store.

It is a schematic structure figure showing the schematic structure of the store operation support system which is a 1st embodiment of the present invention. FIG. 6A is a diagram showing an example of a menu table stored in a storage unit included in the store support server according to the first embodiment of the present invention. FIG. 6B is a diagram showing an example of an output destination table stored in a storage unit included in the store support server according to the first embodiment of the present invention. It is the sequence diagram which showed the processing content in the store operation support system which is the 1st Embodiment of this invention. FIG. 6A is a diagram showing an example of a menu displayed on the screen of the input/output unit of the mobile terminal. (B) is the figure which showed an example of the order screen displayed on the input/output part of a portable terminal. FIG. 7C is a diagram showing an example of a payment screen displayed on the input/output unit of the mobile terminal. (D) is the figure which showed an example of the payment completion notification screen displayed on the input/output part of a portable terminal. (A) has shown an example of order information. (B) is the figure which showed an example of the screen of the serving instruction displayed on the input/output part of the store terminal. It is a schematic block diagram which showed schematic structure of the store operation support system which is the 2nd Embodiment of this invention. It is a sequence diagram which showed the processing content in the store operation support system which is the 2nd Embodiment of this invention. It is explanatory drawing explaining the effect of the store operation support system in the store operation support system which is the 2nd Embodiment of this invention.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. Throughout the drawings, the same or equivalent parts or components are designated with the same or equivalent reference numerals. However, it should be noted that the drawings are schematic and different from the actual ones. Further, there are included portions in which dimensional relationships and ratios are different between the drawings.

Further, the embodiments described below exemplify a device or the like for embodying the technical idea of the present invention, and the technical idea of the present invention is that the arrangement of each component is as follows. Not specified in. The technical idea of the present invention can be modified in various ways within the scope of claims.

<First Embodiment>
FIG. 1 is a schematic configuration diagram showing a schematic configuration of a store operation support system according to the first embodiment of the present invention.

As shown in FIG. 1, the store operation support system 1 includes a mobile terminal 2, a payment server 3, a printer 4, a store terminal 5, and a store support server 6, each of which is a wired or wireless network 10. Connected through. Here, the printer 4 is installed in a store such as a restaurant, and staff working in the store carry the store terminal 5. Further, it is assumed that the user comes to the store with the mobile terminal 2. The payment server 3 and the store support server 6 may be installed inside or outside the store, and may be installed in Japan or overseas.

Here, a plurality of order cards P are prepared in the store, and are handed by the staff when the user comes to the store.

On the order card P, a QR code (registered trademark) P1 and a serving number P2 are printed. Stored in the QR code (registered trademark) P1 is a store ID for identifying the store and a delivery number. The catering number is a number indicating the catering destination to which the staff must deliver the ordered product, and is a unique number for each store.

The mobile terminal 2 is, for example, a mobile phone equipped with a camera 26 such as a smartphone, and includes a reading unit 21, a menu display unit 22, a transmitting/receiving unit 23, an ordering unit 24, and an input/output unit 25. There is.

The reading unit 21 cuts out an image of the QR code (registered trademark) from the image of the order card P captured by the camera 26, and analyzes the cut out QR code (registered trademark) image to identify the store ID and the store ID. Extract the identification code that includes the serving number.

The menu display unit 22 acquires the menu of the store corresponding to the store ID from the store support server 6 based on the identification code read by the reading unit 21, and displays the acquired menu on the screen in the input/output unit 25.

The transmission/reception unit 23 transmits a menu display request or the like from the menu display unit 22, or receives a menu transmitted from the store support server 6.

When the user performs an operation of ordering a desired product from the menu displayed on the input/output unit 25, the ordering unit 24 orders the store support server 6 via the transmitting/receiving unit 23 for the store ID, the serving number, and the order. Send the contents as order information. Further, when the user performs an operation of making a payment for the product ordered by the user from the input/output unit 25, the ordering unit 24 transmits the customer information of the user himself/herself required for the payment to the store support server 6 via the transmitting/receiving unit 23.

The input/output unit 25 includes, for example, a touch panel and a liquid crystal display panel (not shown) that is arranged on the back surface of the touch panel and displays various display screens. The user can perform various operations on the display screen by directly touching the surface of the touch panel with a finger or the like while looking at the display screen of the liquid crystal display panel.

Upon receiving a payment request from the store support server 6, the payment server 3 executes a payment process based on the customer information and the order information received together with the payment request. Then, when the payment process is completed without any problem, the payment server 3 sends a payment completion notification to the mobile terminal 2 and the store support server 6.

The printer 4 is composed of four printers 4a to 4d. Each of the printers 4a to 4d is capable of communicating with the store support server 6 via the network 10 and executes print processing based on a print instruction from the store support server 6. As a result, the production instruction work table, the receipt, etc. are printed.

The store terminal 5 is a portable terminal used by staff working in the store, and includes a transmission/reception unit 51, an input/output unit 52, and an output control unit 53.

The transmitting/receiving unit 51 receives a serving instruction from the store support server 6 and transmits a serving completion notification to the store support server 6.

The input/output unit 52 has, for example, a touch panel and a liquid crystal display panel (not shown) arranged on the back surface of the touch panel and displaying various display screens. The staff can perform various operations on the display screen by directly touching the surface of the touch panel with fingers while looking at the display screen of the liquid crystal display panel.

The output control unit 53 controls the input/output unit 52. As a result, the staff can confirm the product name and the serving number to be served on the input/output unit 52.

The store support server 6 includes a transmitting/receiving unit 61, a menu transmitting unit 62, a production instruction issuing unit 63, a serving output unit 64, and a storage unit 65.

The storage unit 65 is configured by a hard disk drive, divides the area, and stores a menu table 65a and an output destination table 65c.

The menu table 65a stores a menu associated with each shop ID.

FIG. 2A is a diagram showing an example of the menu table 65 a stored in the storage unit 65. Here, an example of the menu table 65a in a certain store is shown.

As shown in FIG. 2A, in the menu table 65a, a product name, a set/single product, display/non-display, and a display time zone are associated and stored for each product category. Although not shown, in addition to these pieces of information, information such as sample images of products, prices, and calories is stored.

The category indicates the classification of one or more products.

The product name is input when it is the same as the category or when the category can be classified in more detail.

The set/single item indicates, for each category, whether the set menu is a combination of single items or a single item.

As for display/non-display, products displayed in the menu are "displayed" and products not displayed in the menu are "hidden". That is, the product displayed as “display” is transmitted to the mobile terminal 2 as a menu.

The display time zone indicates the time zone to be displayed. For example, "beer" will be added to the menu only from 18:00.

FIG. 2B is a diagram showing an example of the output destination table 65c stored in the storage unit 65.

As shown in FIG. 2B, the output destination table 65c is data used for issuing a production instruction to each of the printers 4a to 4d, and the store ID, the output destination ID, and the category are associated with each other. Is remembered.

The output ID is an ID that uniquely identifies the output device, and here, the printers 4a to 4d are assigned corresponding to "1" to "4". For example, when the category is “drink”, the output destination ID is “1”, and therefore the production instruction regarding “drink” is transmitted to the printer 4a.

The storage unit 65 is divided into areas and stored in the same hard disk drive, but may be configured as different hard disk drives.

The transmission/reception unit 61 transmits, for example, a menu or the like to the mobile terminal 2 or receives order information from the mobile terminal 2.

When the menu display request is received from the mobile terminal 2, the menu transmission unit 62, based on the store ID included in the received menu display request and the menu table 65a stored in the storage unit 65, the menu corresponding to the store ID. Is transmitted to the mobile terminal 2.

Upon receiving the order information from the mobile terminal 2, the production instruction issuing unit 63 issues a production instruction corresponding to the printers 4a to 4d based on the received order information, the menu table 65a, and the output destination table 65c. .. For example, if "cola" is ordered, the production instruction issuing unit 63 extracts "cola" from the order information and extracts "drink", which is a category of "cola", from the menu table 65a. Then, the production instruction issuing unit 63 extracts the output destination ID “1” corresponding to “drink” from the output destination table 65c. As a result, the production instruction regarding "drink" is transmitted to the printer 4a.

The catering output unit 64 outputs the name of the ordered product produced based on the production instruction to the store terminal 5 as a catering instruction together with the catering number. Accordingly, the staff can confirm where and what to serve by confirming the serving instruction from the store terminal 5.

<Operation of store operation support system 1>
Next, the operation of the store operation support system 1 according to the first embodiment of the present invention will be described.

FIG. 3 is a sequence diagram showing processing contents in the store operation support system 1 according to the first embodiment of the present invention.

First, when the user reads the image of the QR code (registered trademark) included in the order card P using the camera 26 of the mobile terminal 2 (step S101), the menu display unit 22 of the mobile terminal 2 obtains by reading. The identification code including the store ID and the serving number is transmitted to the store support server 6 to request the menu display of the store indicated by the store ID (step S103).

When the menu display request is received from the mobile terminal 2, the menu transmission unit 62 of the store support server 6 stores the store based on the store ID included in the received menu display request and the menu table 65a stored in the storage unit 65. The menu corresponding to the ID is transmitted to the mobile terminal 2 as menu information (step S105).

The mobile terminal 2 screen-displays the menu transmitted from the store support server 6 on the input/output unit 25 (step S107).

FIG. 4A is a diagram showing an example of a menu displayed on the screen of the input/output unit 25 of the mobile terminal 2. Here, the menu of the restaurant “Restaurant A” corresponding to the store ID is selectably displayed in a list format.

Then, when the user selects any of the products from the displayed menu, the screen transitions to the order screen of FIG. 4B.

When the user sets the count B10 of the ordered products on the order screen and presses the order button B11, the order is confirmed and the payment screen shown in FIG. 4C is displayed. The order screen of FIG. 4B can be returned to the menu list screen of FIG. 4A, and orders for other menus can be added.

When the user confirms the payment details displayed on the payment screen and presses the confirmation button B12, the ordering unit 24 of the mobile terminal 2 stores the customer information (customer name, payee information, etc.) stored therein, The order information (store ID, delivery number and order contents) is transmitted to the store support server 6 (step S109).

When the store support server 6 receives the customer information and the order information, the transmission/reception unit 61 transmits a settlement request including the customer information and the order information to the payment server 3 (step S111).

When the payment request is received from the store support server 6, the payment server 3 executes the payment processing based on the customer information and the order information received together with the payment request, and when the payment processing is completed without any problem, the payment completion notification is sent to the mobile terminal 2. To the store support server 6 (step S113).

As a result, the payment completion notification screen as shown in FIG. 4D is displayed on the mobile terminal 2.

Upon receiving the payment completion notification, the store support server 6 causes the production instruction issuing unit 63 to associate the printers 4a to 4d with each other based on the order information received in step S109, the menu table 65a, and the output destination table 65c. And issues a production instruction (step S115).

FIG. 5A shows an example of order information. Here, the order information includes “Tonkatsu set meal×2”. "Tonkatsu set meal" is registered in advance as a "set" menu of "tonkatsu", "rice", and "miso soup". With reference to the output destination table 65c, the production instruction issuing unit 63 determines that the output destination ID of “Tonkatsu” is “3”, the output destination ID of “Rice” is “4”, and the output destination ID of “Miso soup” is “2”. It can be seen that it is. Therefore, the production instruction issuing unit 63 issues a production instruction of "Tonkatsu" to the printer 4c corresponding to the output destination ID "3". Further, the production instruction issuing unit 63 issues a production instruction of "rice" to the printer 4d corresponding to the output destination ID "4", and issues the production instruction of "rice" to the printer 4b corresponding to the output destination ID "2". Issues a production instruction for "miso soup".

The printers 4a to 4d execute print processing based on the received production instructions (step S116). For example, each of the printers 4a to 4d prints a category name, a product name, a quantity, a serving number, and the like.

When the production instruction is issued, the serving output unit 64 of the store support server 6 outputs the name of the ordered product produced based on the production instruction together with the serving number to the store terminal 5 as a serving instruction (step S117). Regarding whether or not the ordered product is produced, it may be considered that the ordered product is produced after a lapse of a predetermined time after issuing the production instruction, or the printers 4a to 4d are provided with an input function to produce the ordered product. Then, the staff may use the input function to input a signal indicating that the ordered product is produced.

When the serving instruction is issued to the store terminal 5, the staff serves the produced products while browsing the serving instruction displayed on the input/output unit 52 of the store terminal 5.

FIG. 5B is a diagram showing an example of the screen of the serving instruction.

When the staff confirms that the product has actually been produced, as shown in FIG. 5B, for example, a customer who handed over the order card P having a delivery number of "C10" has two sets of "tonkatsu set meal". , Serve two "colas".

When the serving is completed, the staff presses the serving status button B15 of the completed product from the serving instruction screen. As a result, the display of the serving status button B15 is changed from "not provided" to "provided" as shown in FIG. 5(b). When the serving status button B15 is pressed, the transmitting/receiving unit 51 of the store terminal 5 transmits a serving completion notification to the store support server 6 (step S119).

When the store support server 6 receives the distribution completion notification, the production instruction issuing unit 63 transmits a receipt print instruction to any of the printers 4a to 4d (step S121).

As described above, according to the store operation support system 1 of the first embodiment of the present invention, the mobile terminal 2 prints the identification code including the store ID and the delivery number for identifying the store, and the delivery number. The reading unit 21 that reads the identification code from the ordered card P, and the menu display unit that acquires the menu of the store corresponding to the store ID from the store support server 6 based on the identification code read by the reading unit 21 and displays it on the screen 22 and an ordering unit 24 that transmits a store ID, a serving number, and order details to the store support server 6 as order information when the order is received from the displayed menu, and the store support server 6 stores the store ID. And a menu table associated with the menu and stored as a menu table; a store display included in the received menu display request and a menu table stored in the storage unit 65 when a menu display request is made from the mobile terminal 2; A menu transmitting unit 62 that transmits a menu corresponding to the store ID to the mobile terminal 2 based on the order, and a production instruction issuing unit 63 that issues a production instruction based on the order information when receiving the order information from the mobile terminal 2. And a serving output section 64 that outputs the name of the ordered product produced based on the production instruction together with the serving number.

As a result, when the order card P is handed to the user and the user performs an ordering operation using the mobile terminal 2 and the ordered product ordered is produced, the name and the serving number of the ordered product can be indicated. By confirming the delivery number written on the order card P, the user can deliver the ordered product to the user who has ordered without mistake. Therefore, it is possible to support efficient service management in the store.

In particular, when the user who visits the store is a group of a plurality of people, the staff can more easily serve them. For example, a user who visits a store may be a group of 6 people, and three tables may be connected together to be used as one table.

At this time, if only a number is assigned to each table, the unit of order will be each table. For example, if there are a plurality of users who have ordered the same product in a group of 6 people, it may be desirable to decide the order of serving among the users. However, when an order is accepted for each table, the table may already be served, and the merchandise is already served, which may confuse the staff.

In the store operation support system 1 according to the first embodiment of the present invention, since only one order card P can be handed to a group of 6 people, even if the user visiting the store is a group, that group Since it is possible to order in units of, the staff can deliver the ordered product to the user who has ordered without any confusion and mistakes when serving.

<Second Embodiment>
In the store operation support system 1 according to the first embodiment of the present invention, the order card P in which the delivery number is described is used, but in addition, a physical number for identifying equipment such as a table or a seat arranged in the store is used. It may be combined with the serving number. Here, it is assumed that the physical number is assigned to the table arranged in the store.

FIG. 6 is a schematic configuration diagram showing a schematic configuration of a store operation support system 1A according to the second embodiment of the present invention. A store operation support system 1A according to the second embodiment of the present invention includes a mobile terminal 2, a payment server 3, a printer 4, a store terminal 5A, and a store support server 6A. Among the configurations included in the store operation support system 1A, the configurations of the store operation support system 1 shown in FIG.

As shown in FIG. 6, the store terminal 5A includes an input/output unit 52A and a setting unit 54.

The input/output unit 52A can display a layout screen on which the store layout is displayed. A table with physical numbers is displayed on the layout screen. The staff can input the serving number in association with the physical number by touching the displayed table.

When the physical number and the serving number are input, the setting unit 54 causes the transmitting/receiving unit 51 to transmit the physical number and the serving number together with the update request to the store support server 6A as combination information.

The store support server 6A includes a serving output unit 64A and an updating unit 66. The storage unit 65 also stores a combination table 65d.

The combination table 65d stores a physical number for identifying the equipment arranged in the store and a serving number in association with each other as a combination table.

When the physical number and the serving number are transmitted from the store terminal 5A, the updating unit 66 updates the combination table based on the transmitted physical number and the serving number.

The serving output unit 64A extracts the physical number corresponding to the serving number included in the identification code read by the reading unit 21 of the mobile terminal 2 based on the combination table 65d stored in the storage unit 65, and issues the production instruction. The name of the ordered product produced based on the production instruction from the unit 63, the serving number, and the extracted physical number are output.

<Operation of store operation support system 1A>
Next, the operation of the store operation support system 1A according to the second embodiment of the present invention will be described.

FIG. 7 is a sequence diagram showing the processing contents in the store operation support system 1A according to the second embodiment of the present invention. Among the processes shown in FIG. 7, the processes having the same step numbers as the processes shown in the flowchart of FIG. 3 are the same processes, and thus the description thereof will be omitted.

As shown in FIG. 7, when the staff inputs the physical number and the serving number in association with each other from the layout screen, the store terminal 5A transmits an update request together with the combination information to the store support server 6A (step S201).

When the shop support server 6A receives the update request together with the combination information, the update unit 66 updates the combination table 65d stored in the storage unit 65 based on the transmitted physical number and serving number (step S203). ..

When the production instruction is issued (step S115), the serving output unit 64A of the store support server 6 uses the identification table read by the reading unit 21 in step S101 based on the combination table stored in the storage unit 65. The physical number corresponding to the serving number included in is extracted, and the name of the ordered product produced based on the production instruction, the serving number, and the extracted physical number are output (step S205).

FIG. 8 is an explanatory diagram illustrating the effects of the store operation support system 1A.

In the example shown in FIG. 8A, three tables are arranged in the store, and physical numbers T1 to T3 are given to the respective tables. It is assumed that users K1 to K6 who have visited the store are a group of 6 people, and three tables are connected together to be used as one table.

In this case, the staff hands one order card P (serving number C10) to the users K1 to K6, and the staff touches the displayed tables T1 to T3 from the input/output unit 52A to serve the serving number. By inputting C10, the physical numbers T1 to T3 are associated with the serving number C10.

In this way, since the physical numbers T1 to T3 and the serving number C10 are associated with each other, the staff confirms the serving number and the physical number displayed on the store terminal 5A to determine which serving number the ordered item belongs to. , It is possible to know which physical number is assigned to the customer at the table.

FIG. 8B shows an example in which a table that can be used by a large number of people is arranged in the store to which the physical number T20 is attached, and the user uses the table in the shared seat.

Here, it is assumed that the user K11 and the user K12 are a group of two, the user K13 and the user K14 are a group of two, and the user K15 is alone.

In this case, the staff hand over the order card P with the serving number C11 to the pair of users K11 and K12, hand over the order card P with the serving number C12 to the pair of users K13 and K14, and serve to the user K15. Hand over the order card P with the number C13.

As a result, even when the users are in the same seat, the staff confirms the delivery number and the physical number displayed on the store terminal 5A to determine which delivery item is in the table to which the physical number is attached. It is possible to know whether or not the user who has the order card P with the number attached should be served.

As described above, according to the store operation support system 1A according to the second embodiment of the present invention, the store support server 6A associates the physical number for identifying the facility installed in the store with the serving number and combines them. A storage unit 65 that stores the table 65d; and an updating unit 66 that updates the combination table based on the input physical number and the serving number when the physical number and the serving number are associated and input. The serving output unit 64A extracts the physical number corresponding to the serving number included in the identification code read by the reading unit 21 based on the combination table, and the name of the ordered product produced based on the production instruction and the serving number. The number and the extracted physical number are output.

As a result, the staff can serve based on the physical number and the serving number, and it is possible to support efficient service management in the store.

The above-described embodiment can also be realized by executing a store management support program installed in a computer. The store operation support program includes a mobile terminal program installed in the mobile terminal 2, a store terminal program installed in the store terminal 5 (5A), and a store support program installed in the store support server 6 (6A). The store management support system 1 (1A) is realized by installing the respective programs.

1, 1A Store operation support system 2 Mobile terminal 3 Payment server 4 (4a-4d) Printer 5, 5A Store terminal 6, 6A Store support server 10 Network 21 Reading unit 22 Menu display unit 23 Transmitting/receiving unit 24 Ordering unit 25 Input/output unit 26 camera 51 transmitter/receiver 52, 52A input/output unit 53 output controller 54 setting unit 61 transmitter/receiver 62 menu transmitter 63 production instruction issuing unit 64, 64A serving output unit 65 storage unit 66 updating unit

Claims (5)

A store operation support system comprising a mobile terminal and a store support server connected to the mobile terminal via a network,
The mobile terminal is
An identification code including a store ID and a delivery number for identifying the store, and a reading unit for reading the identification code from a card on which the delivery number is printed,
Menu display means for acquiring a menu of the store corresponding to the store ID from the store support server based on the identification code read by the reading means and displaying the menu on the screen;
And an ordering means for transmitting the order ID, the delivery number and the order details to the shop support server when the order is accepted from the displayed menu,
The store support server,
Menu table storage means for storing the shop ID and the menu in association with each other as a menu table;
When there is a menu display request from the mobile terminal, the menu corresponding to the store ID is carried based on the shop ID included in the received menu display request and the menu table stored in the menu table storage means. Menu transmission means for transmitting to the terminal,
A production instruction issuing means for issuing a production instruction based on the order information when receiving the order information from the portable terminal;
A distribution output means for outputting the name of the ordered product produced based on the production instruction together with the distribution number,
A store operation support system characterized by having. A plurality of printers are connected to the store support server via a network,
The production instruction issuing means,
The store operation support system according to claim 1, wherein the production instruction is issued corresponding to the plurality of printers based on the order information. The store support server,
Combination table storage means for storing a physical number for identifying equipment installed in the store and the serving number in association with each other,
When the physical number and the serving number are input in association with each other, an updating unit that updates the combination table based on the input physical number and the serving number is provided.
The serving output means extracts the physical number corresponding to the serving number included in the identification code read by the reading means based on the combination table, and the name of the ordered product produced based on the production instruction. And the serving number and the extracted physical number are output. An identification code including a store ID and a delivery number for identifying the store, a reading unit that reads the identification code from a card on which the delivery number is printed, and the store ID based on the identification code read by the reading unit Has menu display means for acquiring the menu of the corresponding store and displaying it on the screen, and an ordering means for transmitting the shop ID, the delivery number and the order contents as order information when an order is accepted from the displayed menu. A store support server connected to a mobile terminal via a network,
Menu table storage means for storing the shop ID and the menu in association with each other as a menu table;
When there is a menu display request from the mobile terminal, the menu corresponding to the store ID is carried based on the shop ID included in the received menu display request and the menu table stored in the menu table storage means. Menu transmission means for transmitting to the terminal,
A production instruction issuing means for issuing a production instruction based on the order information when receiving the order information from the portable terminal;
A distribution output means for outputting the name of the ordered product produced based on the production instruction together with the distribution number,
A store support server characterized by being equipped with. An identification code including a store ID and a delivery number for identifying the store, a reading unit that reads the identification code from a card on which the delivery number is printed, and the store ID based on the identification code read by the reading unit A mobile phone having menu display means for acquiring the menu of the corresponding store and displaying it on the screen, and order means for transmitting the order from the displayed menu and the store ID, the delivery number and the order contents when the order is accepted from the displayed menu. A store support program executed by a store support server connected to a terminal via a network,
In the store support server,
A menu table storage step of storing the shop ID and the menu in a menu table storage means as a menu table in association with each other;
When there is a menu display request from the mobile terminal, the menu corresponding to the shop ID is sent to the mobile terminal based on the shop ID included in the received menu display request and the menu table stored in the storage unit. Menu transmission step to send,
When receiving order information from the mobile terminal, a production instruction issuing step of issuing a production instruction based on the order information,
A serving output step of outputting the name of the ordered product produced based on the production instruction together with the serving number,
Store support program to be executed.

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